Nortel CallPilot, CallPilot 703t Installation Manual

Nortel CallPilot

703t Server Hardware
Installation

NN44200-304

.

Document status: Standard
Document version:

01.01

Document date: 23 February 2007
Copyright © 2007, Nortel Networks

All Rights Reserved.
The information in this document is subject to change without notice. The statements, configurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.

The process of transmitting data and call messaging between the CallPilot server and the switch or system is
proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user
license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by
alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate
termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

Trademarks

*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250,
DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian
Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, and Unity are
trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ADOBE is a trademark of Adobe Systems Incorporated.

ATLAS is a trademark of Quantum Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

EUDORA is a trademark of Qualcomm.

eTrust and InoculateIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT,
MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO,
WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

LOGITECH is a trademark of Logitech, Inc.

McAfee and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.

All other trademarks and registered trademarks are the property of their respective owners.

Sourced in Canada

Information for Japan

Japan Denan statement

The following applies to server models 1005r, 703t, and 1002rp:

Japan VCCI statement

The following applies to server models 1005r, 703t, 201i, and 1002rp:

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information
Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in
which case, the user may be required to take corrective action.

5

Publication History

February 2007

CallPilot 5.0, Standard 01.01 of the 703t Server Hardware Installation guide
is issued for general release.

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6 Publication History

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7

Contents

Chapter 1 How to get help 9
Chapter 2 703t server description 11

Server features 11
Slot assignments 16
Network connectivity 17
Supported peripheral devices 20
Reference documents 21

Chapter 3 Preinstallation requirements 23

Installation overview 23
Unpacking the 703t server 26
Removing the side cover 26
Inspecting the server interior 29
Replacing the side cover 30
Installing the chassis feet 32

Chapter 4 Installing the server and connecting the peripheral

devices 35

Installing the server 35
Preparing the modem 36
Connecting peripherals to the server 38
Connecting the server to the ELAN subnet 41
Connecting the server to the Nortel server subnet (optional) 42
Installing the Nortel software feature dongle 43
Connecting the server to power 45

Index 48

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8 Contents

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9

Chapter 1
How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:

h

ttp://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. More specifically, the site
enables you to:

• download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues

•

sign up for automatic notification of new software and documentation
for Nortel equipment

•

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support
Web site, and have a Nortel support contract, you can also get help over the
phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone

number for your region:

h

ttp://www.nortel.com/callus

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10 Chapter 1 How to get help

Getting help from a specialist by using an Express Routing Code

To access some NortelTechnical Solutions Centers, you can use an Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:

h

ttp://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor
or authorized reseller, contact the technical support staff for that distributor
or reseller.

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11

Chapter 2
703t server description

In this chapter

"Server features" (page 11)
"Slot assignments" (page 16)
"Network connectivity" (page 17)
"Network connectivity" (page 17)
"Supported peripheral devices" (page 20)
"Reference documents" (page 21)

Server features

This section provides a general overview of the 703t server.

Server dimensions

Height chassis only: 420 mm (16.75 in.)

with chassis feet: 440 mm (17.5 in.)

Width chassis only: 215 mm (8.6 in.)

with chassis feet: 320 mm (12.7 in.)

Depth (distance from front to back) 650 mm (26 in.)

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12 Chapter 2 703t server description

Clearance

•

front: 250 mm (10 in.)

•

rear: 125 mm (5 in.)

• side: 75 mm (3 in.)

Note: Additional side clearance is
required for service.

•

top: 75 mm (3 in.)

Weight of fully loaded system with

•

two SCSI hard drives

•

six populated boards

• CD-ROM drive

•

floppy drive

•

tape drive

approximately 22 kg (46 lb)

Environmental specifications

Environmental condition

Specification

Operating temperature

10



Cto35C (50Fto95F)

Maximum rate of change must not
exceed 10



C (50F) per hour.

Non-operating (storage) temperature

-40



Cto70C (-40F to 158F)

Non-operating humidity

95%, non-condensing at 30



C (86F)
Altitude 1829 m (6000 ft)
Electrostatic discharge 15 kV or more
Acoustic noise 50 dBA in a typical office ambient

temperature (18



Cto25C [64.4Fto

77



F])

Operating shock No errors with a half sine wave shock

of 2G (with 1 millisecond duration)

Handling drop Operational after a free fall from 450

mm to 600 mm (18 in. to 24 in.)
(depending on weight)

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Server features 13

Front panel features

The following diagram shows the 703t server’s front panel features:
The table below describes the parts that are identified in the preceding

diagram:

Part Function

Reset button Triggers a hardware (cold) reset. Do not use

this button to perform a server restart. Restart
the server as described in "Restarting the
server" in the Installation and Configuration
Task List (NN44200-306).

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14 Chapter 2 703t server description

Part Function

Network controller LEDs
(green)

Left: 10/100Base-T controller LED
(NIC1 10/100 MB: ELAN for Meridian 1*/CS
1000* connection)

Right: 10/100/1000Base-T controller LED
(NIC2 1 GB: CLAN for Customer LAN
connection)

Sleep mode button Not used
Power button Turns the server’s power on or off.
Status LEDs Indicates when the server is powered up and

the disk drives are active.

•

Left: hard drive activity LED (not used)

•

Center: power/sleep LED (green)

•

Right: status LED (bi-color) indicates
whether the server is functioning properly,
or whether a hardware event has occurred.

USB connector For future use
Floppy disk eject button Ejects the floppy disk.
Floppy drive Drive for 3-1/2 inch diskettes.
IDE CD-ROM drive (5.25 in.) Enables you to use the CallPilot software and

documentation CD-ROMs.

CD drive eject button Opens the CD-ROM drawer. Push the button

again to close the drawer.
Backup tape drive Allows backup of hard drive data.
Hard drive 1 10,000 rpm hard drive
Hard drive 2 10,000 rpm hard drive
Drive bay Vacant
Drive bay Vacant
Drive bay Vacant
Air flow slot Must remain empty for proper system cooling.

Rear panel diagram

The following diagram shows the 703t server’s rear panel features:

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Server features 15

Note: For more information, see "Slot assignments" (page 16).

The table below describes the parts that are identified in the preceding
diagram:

Part

Color

AC power supply connector
(450 W non hot-swap power supply)

Not applicable

USB connectors Not applicable
PS/2 keyboard connector Purple
PS/2 mouse connector Green
COM1 serial port connector (9-pin) Teal
Parallel port connector (25-pin) Pink

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16 Chapter 2 703t server description

Part

Color

Monitor connector (15-pin) Blue
10/100/1000Base-T CLAN network connector

for Customer LAN connection (NIC2 1 GB)

Note: For more information, see "LAN

connectivity" (page 19).

Not applicable

10/100Base-T ELAN network connector for
Meridian 1/CS 1000 connection(NIC1 10/100
MB)

Note: For more information, see "LAN

connectivity" (page 19).

Not applicable

PCI slots (6)

•

Four slots are 100 MHz 3.3 V 64-bit PCI
slots.

• Two slots are 33 MHz 5 V 32-bit PCI slots.

Note: For more information, see "Slot

assignments" (page 16).

Not applicable

COM2 serial port connector slot (not installed) Teal

Slot assignments

The slot assignment tables show

•

the physical location of boards inside the server, relative to other boards

•

the order in which boards are installed (for example, board #1, 2, 3,
and so on)

•

how the boards are represented in CallPilot Manager applications (that
is, on the Maintenance Administration page)

•

the maximum capacity for each switch connectivity

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Network connectivity 17

Note: Your server may vary depending on what was ordered from
Nortel; therefore, your server may not have all of the slots populated.

Slot definition and numbering

In the following table, the term "slot" refers to the available slot openings in
the chassis, not the PCI connectors inside the server.

The slots are numbered from the bottom of the server to the top. Slot 1 is
the bottom slot in the chassis when the chassis is standing upright.

Slot number

CallPilot­assigned
board label

a

Meridian 1
or
Communication Server
1000

7
(not a slot)

Not used Not used

PCI slot 6
(full length)

BRD06 RAID card

PCI slot 5
(full length)

BRD05 Not used

PCI slot 4
(full length)

BRD04 MPB96 board

PCI slot 3
(full length)

BRD03 Not used

PCI slot 2
(full length)

BRD02 Not used

PCI slot 1 (full length) BRD01 Not used
a. In CallPilot Manager applications, the CallPilot-assigned board label may

appear. This lable corresponds to the slot number. For example, BRD01 refers
to the board in slot 1.

Network connectivity

This section describes how the 703t server can be integrated into your
network. The integration depends on the type of switch you are using.

ATTENTION

To secure the CallPilot server from unauthorized access, ensure that the CallPilot
network is inside your organization’s firewall.

Sample network setup: Meridian 1

The Meridian 1 switch can be one of the following:

•

Option 11C or Option 11C Mini using fiber connections

• Option 51C

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18 Chapter 2 703t server description

•

Option 61C

•

Options 81 and 81C

The following diagram shows a CallPilot 703t server network setup with
a Meridian 1 switch.

Sample network setup: Communication Server 1000

The following diagram shows a CallPilot 703t server network setup with a
CS 1000 system:

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Network connectivity 19

In the previous diagram, the telephony LAN (TLAN) provides IP connectivity
between the CS 1000 system and the i2004 Internet phonesets.
The connection between the Call Server and Media Gateway can be
point-to-point, or it can be through the LAN, if the system is installed in
a distributed data network.

For information about the CS 1000 system and i2004 Internet phoneset
bandwidth and network requirements, refer to the Communication Server

1000 Planning and Installation Guide.

Switch connectivity

For more details about how the 703t server and switch connection is
established, refer to the switch and server setup document for your switch:

•

Communication Server 1000 and CallPilot Server Configuration

(NN44200-312)

•

Meridian 1 and CallPilot Server Configuration (NN44200-302)

LAN connectivity

The 703t server contains two Ethernet controllers on the motherboard that
provide the following:

•

10/100Base-T Ethernet network connectivity to the ELAN subnet
(Meridian 1 and CS 1000 only)

For information about the ELAN subnet’s purpose and requirements,
see the Planning and Engineering Guide (NN44200-200).

•

10/100/1000Base-T Ethernet connectivity to the Nortel server subnet
The Nortel server subnet is an optional connection that provides data

connectivity among desktop and Web messaging clients, administrative
PCs, and the CallPilot server.

See "Rear panel diagram" (page 14) to identify the location of network
interface connectors.

Network requirements

Appropriate networking equipment must be available for the ELAN subnet
and the optional Nortel server subnet if it is used.

The ELAN subnet (and the optional Nortel server subnet if used) must
be properly configured for correct CallPilot operation. To ensure correct
configuration, Nortel recommends that you consult a network specialist.

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20 Chapter 2 703t server description

Remote access connectivity

The RS-232 COM1 connector on the rear of the 703t server provides the
connection to an external dial-up modem. The modem allows administrators
and technical support personnel to administer the 703t server from a
remote location.

pcAnywhere is used to establish a remote access connection to the server.

Supported peripheral devices

This section identifies external devices that are supported by the 703t
server. The following table describes the supported peripheral devices:

Device Description

Modem A 56 Kbps external modem (NTRH9078 in North

America only) provides remote access to the 703t
server. The modem connects to the RS-232 COM1
connector on the rear of the server.

Because the modem is an external device, it requires
its own AC power source referenced to the same
ground as the 703t server and the switch to which it is
connected.

Ethernet hub

A 10Base-T Ethernet hub provides the ELAN
subnet connection between the 703t server
and the Meridian 1 switch or CS 1000 system.
The customer can supply a hub or switch from
third-party vendors or from Nortel.

Because the hub is an external device, it requires
an AC power source referenced to the same ground
as the 703t server and the switch to which it is
connected.

ATTENTION

To comply with EMC requirements, a Class A
hub must be located 10 m (33 ft.) away from the
703t server.

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Reference documents 21

Device Description

Monitor, keyboard,
and mouse

•

15-inch monitor: NTRH9011 or N0038380 LCD
monitor

Because the monitor is an external device, it
requires its own AC power source referenced to
the same ground as the 703t server and the switch
to which it is connected.

• Keyboard: NTRH9013

•

Mouse: NTRH9014

Reference documents

For a list of all CallPilot documents, see the following Customer
Documentation Map

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22 Chapter 2 703t server description

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23

Chapter 3
Preinstallation requirements

In this Chapter

"Installation overview" (page 23)
"Unpacking the 703t server" (page 26)
"Removing the side cover" (page 26)
"Inspecting the server interior" (page 29)
"Replacing the side cover" (page 30)
"Installing the chassis feet" (page 32)

Installation overview

Introduction

This section provides an overview of the steps required to install the 703t
server and peripheral devices. For detailed instructions, see Chapter 4

"Installing the server and connecting the peripheral devices" (page 35) .

When you are finished, continue with the switch and server setup as
described in the document for your switch:

•

Communication Server 1000 and CallPilot Server Configuration

(NN44200-312)

•

Meridian 1 and CallPilot Server Configuration (NN44200-302)

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24 Chapter 3 Preinstallation requirements

Installation checklist

Step

Description

Chec

k

1

Review the "Installing the CallPilot server" section in the
Installation and Configuration Task List (NN44200-306), and
complete stage 1 of the "Installation checklist."

2

Unpack the server, and ensure you have all the items you
need (see "Unpacking the 703t server" (page 26)).

Complete the following checklists that are provided in the
Installation and Configuration Task List (NN44200-306):

•

"CallPilot software media and documentation checklist"

•

"CallPilot server hardware checklist"

3

Remove the server cover, and inspect the interior (see pages

"Removing the side cover" (page 26) and "Inspecting the
server interior" (page 29)).

4

Replace the server cover.

5

Place the 703t server in the chosen location (see "Installing

the server" (page 35)).

6

Set the DIP switches on the modem (see "To set the modem

DIP switches" (page 37)).

Connect the 703t server and devices as follows:

•

Connect the monitor, keyboard, and mouse (see "To

connect the mouse, keyboard, and monitor to the server"
(page 40)).

•

Connect the modem (see "To connect the modem to the

server" (page 40)).

•

Connect the 703t server to the ELAN hub (see "To connect

the server to the ELAN subnet (Meridian 1 or CS 1000
only)" (page 41)).

ATTENTION

To comply with EMC requirements, a Class A hub must
be located 10 m (33 ft.) away from the 703t server.

Note: If you are connecting the optional Nortel server subnet,
do not power up unless your antivirus programs and Nortel
security updates are installed first.

•

7

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Installation overview 25

Step

Description

Chec

k

Connect the 703t server to the CLAN hub (optional);
(see "Connecting the server to the Nortel server subnet

(optional)" (page 42)).

ATTENTION

To comply with EMC requirements, a Class A hub must
be located 10 m (33 ft.) away from the 703t server.

•

Install the software feature dongle (see "Installing the Nortel

software feature dongle" (page 43)).

•

Connect the power cords for all devices, and then power
them up (see "Connecting the server to power" (page 45)).

8

Start the 703t server (see "To start the server" (page 47)).

Conventions for warnings

You may encounter the following types of warnings in this guide. Do not
ignore them.

DANGER

Risk of electric shock

Warns you of an immediate electrical hazard, which, if not avoided,
will result in shock, serious injury, or death.

WARNING

Warns you of a situation in which you can be injured if instructions
are not followed exactly as stated.

CAUTION

Alerts you to situations where data can be lost or damaged,
equipment can be damaged, actions can result in service
interruption, and productive time can be lost.

ATTENTION

Provides information that is essential to the completion of a task.

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26 Chapter 3 Preinstallation requirements

Unpacking the 703t server

Introduction

Follow this procedure to unpack the server and peripherals.

WARNING

Risk of personal injury

The 703t CallPilot server weighs approximately 22 kg (46 lb) as
shipped from manufacturing. If necessary, and to prevent personal
injury, ask someone to help you unpack and position the server.

To unpack the equipment

ATTENTION

As you unpack each item, check it off against the packing list, as well as against
the following checklists provided in the Installation and Configuration Task List
(NN44200-306):

•

"CallPilot software media and documentation checklist"

•

"CallPilot server hardware checklist"

Step Action
1

Carefully open the cardboard carton containing the server.

2

Remove the server from the carton and set it on the floor.

3

Carefully open the cartons containing the monitor, keyboard, mouse,
modem, and ELAN hub (if supplied), and set the peripherals aside.

4

Put all manuals, CD-ROMs, operating system disks, and any disks
for peripherals in a safe place.

5

Save all packing materials and cartons in case you must return any
equipment to the carrier.

—End—

What is next?

Remove the server cover so that you can inspect the interior of the server.
See "Removing the side cover" (page 26).

Removing the side cover

Introduction

This section describes how to remove the server’s side cover so that you
can work with the interior components. The side cover is on the server’s left
side when the front of the server is facing you.

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Removing the side cover 27

To remove the side panel

WARNING

Risk of personal injury

Be careful when you handle the sharp edges of the side panel and
chassis to prevent personal injury.

CAUTION

Risk of equipment damage

•

Use an ESD wrist strap to protect static-sensitive
components.

•

Place the server on its side to prevent the server from
accidentally falling over. This provides greater stability.
If you attempt to work with the server in its standing
position, it may tip over when you work with the interior
components.

The following diagram shows how to remove the side panel. See the
instructions for removal below.

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28 Chapter 3 Preinstallation requirements

Step Action
1

Place the server on its side on your working surface.

2

Turn the two thumbscrews on the back of the server
counter-clockwise to loosen them.

Note 1: The thumbscrews are not removable.
Note 2: If a removable screw is present, remove it. This screw

secures the cover to the server during shipping.

3

Place your fingertips in the depression on the side cover, and then
as you apply pressure, pull the cover approximately 25 mm (1 in.)
away from the front of the server until it stops.

4

Use one hand to pull the top edge of the cover away from the server
to disengage the top row of tabs on the cover from the notches in
the chassis.

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Inspecting the server interior 29

5

Use both hands to lift the cover upward to disengage the bottom row
of tabs from the notches in the chassis.

6

Set the cover aside.

7

Continue with "Inspecting the server interior" (page 29).

—End—

Inspecting the server interior

Introduction

Before you install the server, you should perform a visual inspection for
loose components, foreign matter, or shipping damage inside the server.

CAUTION

Risk of equipment damage

When working with interior components, use an ESD wrist strap to
protect static-sensitive components.

To inspect the server interior

Step Action
1

Ensure that all the cards are fully seated on the baseboard.

2

Check for any loose wires or foreign objects, such as loose screws,
inside the chassis.

3

Review the slot locations (see "Rear panel diagram" (page 14)).

4

Do one of the following:

IF THEN

you observe any damage contact your Nortel technical

support representative.

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30 Chapter 3 Preinstallation requirements

IF THEN

components have become loose secure them. Then replace the

server cover and proceed with the
hardware installation.

Refer to the procedures in

CallPilot 703t Server Maintenance
and Diagnostics (NN44200-702).

you are satisfied that the 703t
server has arrived at your site
undamaged

replace the server cover.

For instructions, see "Replacing

the side cover" (page 30).

—End—

Replacing the side cover

Introduction

When you are satisfied that the server was not damaged during shipment,
reinstall the side cover.

To replace the side cover

CAUTION

Risk of equipment damage

Ensure that there are no tools or loose parts inside the server
chassis before replacing the side cover.

Step Action
1

Align the right edge of the server’s side cover with the inside ledge
at the front of the server.

2

Ensure that the cover lays flat along the side of the server.

3

Insert the tabs along the top and bottom edges of the server’s cover
inside the slots along the top and bottom of the server.

4

Push the cover towards the front of the server until the tabs firmly
engage in the chassis.

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Replacing the side cover 31

Note: When correctly engaged, the cover clicks into place.

5

Tighten the two thumbscrews on the back of the server.

—End—

The following diagram shows how to: 1) align the tabs, 2) engage the cover,
and 3) tighten the thumbscrews.

What is next?

If you want to install the chassis feet on the bottom of the server, continue
with "Installing the chassis feet" (page 32). Otherwise, continue with the
hardware installation. For more information, see "Installation checklist"

(page 24).

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32 Chapter 3 Preinstallation requirements

Installing the chassis feet

Introduction

You can install feet on the bottom of the server. The feet stabilize the server
and will help prevent the server from accidentally falling over on its side.

To install the chassis feet

Step Action
1

Ensure that the server is laying on its side, supported to give the
server bottom four to five inches clearance above the work surface.

2

Attach the feet as shown in the preceding diagram.
Use four screws to attach each foot to the chassis. The holes in the

feet line up with only one set of holes in the chassis, as follows:

•

front foot: The middle hole is towards the front of the chassis.

•

back foot: The middle hole is towards the back of the chassis.

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Installing the chassis feet 33

3

Place the server on its feet.

—End—

What is next?

Continue with the hardware installation. For more information, see

"Installation checklist" (page 24).

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34 Chapter 3 Preinstallation requirements

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35

Chapter 4
Installing the server and connecting the
peripheral devices

In this chapter

"Installing the server" (page 35)
"Preparing the modem" (page 36)
"Connecting peripherals to the server" (page 38)
"Connecting the server to the ELAN subnet" (page 41)
"Connecting the server to the Nortel server subnet (optional)" (page 42)
"Installing the Nortel software feature dongle" (page 43)
"Connecting the server to power" (page 45)

Installing the server

Before you install the 703t server, ensure that the chosen location meets
the requirements identified in the "Site inspection checklist" provided in the
Installation and Configuration Task List (NN44200-306).

To install the server

Step Action
1

Place the 703t server in its chosen location.

Note 1: The server must be placed within 20 m (60 feet) of the
Meridian 1 switch or CS 1000 system.

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36 Chapter 4 Installing the server and connecting the peripheral devices

Note 2: The DS30X cable that connects the MPB96 boards to
the MGate cards is 20 m (60 feet) long. This allows the server
to be placed in a different room from the Meridian 1 switch or
CS 1000 system.

2 Connect peripheral devices as described in the remainder of this

chapter.

—End—

Preparing the modem

You require a modem to support remote dial-up access to the CallPilot
server. The modem also enables Nortel technical support to connect to
your CallPilot server for troubleshooting purposes. Nortel connects to your
server only when you request technical assistance.

Required equipment

To install the modem, you need the following equipment:

•

an analog external modem that includes
— an RJ-11 analog phone cord
— a power adapter cord
— US Robotics 56 Kbps modem (NTRH9078) (North America only)
— a 25-pin male to 9-pin female shielded serial cable for your modem

(A0841984)

•

an analog line jack

•

tweezers, or a screwdriver small enough to use to adjust DIP switches

Modem DIP switches

Set the modem DIP switches before you connect the modem to the CallPilot
server.

Note: This section applies only to the US Robotics 56 Kbps external
Sportster modem. If your modem is different, refer to the documentation
for your modem.

The following diagram shows the key components of the external modem,
including the location and required settings of the DIP switches:

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Preparing the modem 37

To set the modem DIP switches

Use a pair of tweezers or a small screwdriver to set the DIP switches as
described in the "Change to" column of the following table:

Note: ON is down. OFF is up.

DIP
switch

Default
setting

Change
to Function

1

OFF OFF Data Terminal Ready (DTR) override

• OFF: Normal DTR operations. (The computer
must provide a DTR signal for the modem to
accept commands. If DTR is dropped, the call
is terminated.)

•

ON: The modem ignores DTR (override).

2

OFF OFF Verbal/numeric result codes

• OFF: Verbal (word) results.

•

ON: Numeric results.

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38 Chapter 4 Installing the server and connecting the peripheral devices

DIP
switch

Default
setting

Change
to Function

3

ON ON Result code display

•

OFF: Suppresses result codes.

•

ON: Enables result codes.

4

OFF OFF Command mode local echo suppression

• OFF: Displays keyboard commands.

•

ON: Suppresses echo.

5

ON ON Auto answer suppression

•

OFF: The modem answers on the first ring or
later, as specified in user-defined nonvolatile
memory (NVRAM).

•

ON: Disables auto answer.

6

OFF OFF Carrier Detect (CD) override

•

OFF: The modem sends a CD signal when it
connects with another modem; it drops the CD
on disconnect.

•

ON: CD is always on (override).

7

OFF OFF Power-on and ATZ reset software defaults

• OFF: Loads Y or Y1 configuration from NVRAM.

•

ON: Loads &F0-Generic template from read-only
memory (ROM).

8

ON ON AT command set recognition

•

OFF: Disables command recognition (dumb
mode).

•

ON: Enables recognition (smart mode).

What is next?

Continue with "Connecting peripherals to the server" (page 38).

Connecting peripherals to the server

This section describes how to connect the monitor, keyboard, mouse, and
modem to the server.

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Connecting peripherals to the server 39

Rear panel

The peripheral device connection panel at the back of the server provides
a legend that shows the symbol for each peripheral device and which
connector to use.

CAUTION

Risk of system failure

You can install or use only Nortel-supplied peripheral devices on
your server. Installation or use of other peripheral devices can
result in system failure.

The diagram below shows the connectors for the power cord and the
peripheral devices on the 703t server.

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40 Chapter 4 Installing the server and connecting the peripheral devices

To connect the mouse, keyboard, and monitor to the server

Step Action
1

Place the monitor, keyboard, and mouse in the same location as
the server.

2 Plug the keyboard and mouse into the appropriate PS/2 connectors

on the chassis rear panel. See the diagram on page 52.

3

Plug in the monitor connector. Tighten the screws on the connector.

4

Ensure that a single-point ground reference is available for all
the power outlets serving the CallPilot server and its peripherals.
Before the CallPilot server installation, a qualified electrician must
implement the single-point ground reference requirement between
the power outlets of the CallPilot server and the power outlets of
the switch.

5

Connect the power cord to the monitor, and plug the other end into
a wall receptacle or power bar.

6

Turn on the monitor.

—End—

To connect the modem to the server

Step Action
1

Ensure that the modem’s AC power cord is not plugged in.

2

Connect the large 25-pin male connector to the back of the modem.
Tighten the connector screws.

3

Connect the 9-pin female connector to COM1 port at the rear of the
server. Tighten the connector screws.

4

Connect one end of the telephone cable to the modem RJ-11 jack
labeled LINE.

5

Connect the other end of the telephone cable to the RJ-11 jack in
the wall.

6

Ensure that a single-point ground reference is available for all
the power outlets serving the CallPilot server and its peripherals.
Before the CallPilot server installation, a qualified electrician must
implement the single-point ground reference requirement between

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Connecting the server to the ELAN subnet 41

the power outlets of the CallPilot server and the power outlets of
the switch.

7

Connect the power cord to the modem, and plug the other end into
a wall receptacle or power bar.

8

Turn on the modem.

—End—

What is next?

Connect the server to the ELAN and CLAN hubs (if applicable).

IF the server will THEN

be connected to the ELAN Subnet continue with "Connecting the server

to the ELAN subnet" (page 41).

be connected only to a Nortel server
subnet

continue with "Connecting the server

to the Nortel server subnet (optional)"
(page 42).

not be connected to either the ELAN
subnet or Nortel server subnet

continue with installing the software
feature dongle. See "Installing the

Nortel software feature dongle" (page

43).

Connecting the server to the ELAN subnet

Connect the CallPilot server to the Meridian 1 switch or CS 1000 system
using the Embedded LAN (ELAN).

ATTENTION

For important considerations about using the ELAN subnet in your network, see
the Planning and Engineering Guide (NN44200-200).

ATTENTION

To comply with EMC requirements, a Class A hub must be located 10 m (33
feet) away from the 703t server.

To connect the server to the ELAN subnet (Meridian 1 or CS 1000 only)

Step Action
1

Locate the ELAN Ethernet connector on the back of the server.

Note: The ELAN connector is labeled as NIC1 10/100 MB. For
the connector location, see the diagram on page 52.

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42 Chapter 4 Installing the server and connecting the peripheral devices

2

Connect an RJ-45 network cable from the ELAN hub to the server’s
ELAN connector.

Note: The ELAN hub is optional if you use a cross-over network
cable to make a direct point-to-point connection from the server
to the switch. However, if you choose to establish a direct
point-to-point ELAN subnet connection, no other device can
connect to the ELAN subnet.

3

At the switch, connect the ELAN network cable to an MAU(Ethernet)
transceiver. Then complete the connection from the transceiver to
the switch.

DANGER

Risk of fire hazard

The NTRH9069 MAU is not suitable for installation in
ducts, plenums, or other spaces used for environmental
air. Do not install it above a false ceiling or below a raised
floor, unless it can be confirmed that these spaces are not
used to convey environmental air.

—End—

What is next?

IF the server will THEN

be connected to a Nortel server
subnet

continue with "Connecting the server to the

Nortel server subnet (optional)" (page 42).

not be connected to a Nortel
server subnet

continue with installing the software
feature dongle. See "Installing the Nortel

software feature dongle" (page 43).

Connecting the server to the Nortel server subnet (optional)

This section provides instructions to connect the server to the Customer
LAN (CLAN).

Note: The Nortel server subnet connection is optional. However,
connection to a Nortel server subnet is required for support of
desktop and Web messaging users, or administration by means of a
Web-enabled PC. Make sure that your latest antivirus programs and
Nortel security updates are installed.

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Installing the Nortel software feature dongle 43

ATTENTION

To comply with EMC requirements, a Class A hub must be located 10 m (33
feet) away from the 703t server.

To connect the server to the Nortel server subnet

Step Action
1

Locate the CLAN connector on the back of the server.

Note: The CLAN connector is labeled as NIC2 1GB. For the
connector location, see the diagram on page 52.

2

Connect an RJ-45 network cable from the CLAN hub to the CLAN
connector.

Note: When connecting the optional Nortel server subnet, do
not power up unless your antivirus programs and Nortel security
updates are installed first.

—End—

What is next?

Continue with "Installing the Nortel software feature dongle" (page 43).

Installing the Nortel software feature dongle

The software feature key is a security device that stores the unique serial
number of the server. The feature key is embedded in the Nortel software
feature dongle, which plugs into the parallel port.

An illustration of the software feature key embedded in the software feature
dongle is shown below:

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44 Chapter 4 Installing the server and connecting the peripheral devices

Requirements

For installation, you require a Phillips No. 1 screwdriver.

To install the software feature dongle

Step Action
1

Ensure that there is no cable connected to the parallel port.

Note: The parallel port is also known as the printer port or
LPT1. It is located at the back of the server. See the diagram
on page 52.

2

If the software feature key is not pre-installed on the dongle, remove
it from the plastic bag and carefully insert it into the software feature
slot on the dongle. Make sure that the clips secure it properly and
that the Nortel logo faces outwards.

3

Plug the male end of the adapter into the parallel port.

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Connecting the server to power 45

4

Tighten the connector screws.

—End—

What is next?

Continue with "Connecting the server to power" (page 45).

Connecting the server to power

Before you begin

Ensure that proper power and grounding are available for all the power
outlets serving the CallPilot server and its associated peripherals. Power
for these devices must be wired and fused independently of all other
receptacles and referenced to the same ground as the PBX system.

A qualified electrician must implement the single-point ground reference as
required among the power outlets of the CallPilot server, its associated
peripherals, and the power outlets of the switch.

Provide a sufficient number of properly grounded power outlets or power
bars for all equipment.

The single-point ground (SPG) required by the system can be an isolated
ground (IG) bus or AC equipment ground (ACEG) bus in the service panel
or transformer. The system must be connected to safety ground/protective
earth in accordance with NEC requirements. For international use, the
system must be connected to safety ground/protective earth in accordance
with Paragraph 2.5 of EN60950/IEC950.

Note: Refer to Large System: Planning and Engineering for a complete
description of approved ground sources and methods. Insulated ground
wire must be used for system grounding.

Before you connect the server to the power source, review the following
diagram (and the warning that follows) to ensure that all peripheral hardware
devices are in place:

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46 Chapter 4 Installing the server and connecting the peripheral devices

WARNING

Risk of personal injury and risk of hardware failure

You must connect the power outlets that are used by the CallPilot
server and its peripheral devices to the same single-point ground
reference as the one used by the switching system connected to
the CallPilot server.

If this requirement is not met, power transients can cause
personal injury, hardware failure, or both. For more information on
single-point grounding requirements, refer to the Installation and
Configuration Task List (NN44200-306).

To connect the server to power

Step Action
1

Plug the server’s AC power cord into the server’s rear panel.

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Connecting the server to power 47

2

Plug the other end into a wall receptacle or power bar.

—End—

To start the server

Step Action
1

Press the server power switch to start the server.

2

Observe the Power-On Self Test (POST) and initialization messages
on the monitor.

3

Let the mini-setup sequence run until you are prompted to log in
to the operating system.

Note: The system may perform multiple reboots. This is normal.

4

Ensure that the operating system logon window appears on the
monitor.

Note: If the logon window does not appear, refer to the
CallPilot Maintenance and Diagnostics guide for your server for
troubleshooting instructions.

5

Proceed with the CallPilot server and switch configuration guide for
your switch to connect and configure the server and switch.

—End—

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48

Index

Symbols/Numerics

703t server

connections

establishing 45

power 45
dimensions 11
ELAN subnet

connection, establishing 41, 42
environmental specifications 12
feet, installing 32, 33
front panel, description 13, 14
hard drive bays 14
installing 35
interior inspection 29, 30
LEDs 14, 14
Nortel server subnet

connection, establishing 43
PCI slots 16
peripheral devices, connecting 38
power connection, establishing 46
rear panel, description 39, 39
side cover

removing 27, 29

replacing 30, 31
slot assignments 17, 17
slot locations 14
starting 47
unpacking 26

14

A

adapter, software feature key 43

C

checklist, installation 24
COM1 connection, description 20
Communication Server (CS) 1000, CallPilot

network setup 18

connectivity

ELAN subnet 19
Nortel server subnet 19
remote access 20

Customer LAN See Nortel server subnet 42

D

DC power input 40
devices, peripheral 20

keyboard 21
modem 20
monitor 21
mouse 21, 21

diagrams

CallPilot network connections

Communication Server 1000 18

Meridian 1 18
front panel 13
modem 36
rear panel 14, 14, 39
server feet, installing 32
side cover

removing 27

replacing 31
software feature key adapter 43
TLAN (Communication Server

1000) 18

dimensions, 703t server 11
DIP switches, setting modem 37, 38

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dongle 43

E

ELAN subnet

connecting server to 41, 42
Embedded LAN See ELAN subnet 41
environmentalspecifications, 703t server 12
Ethernet hub 21

F

fax modem

diagram 36

required equipment 36
front panel, description 13, 14

H

hard drive bays 14

I

interior, inspecting server 29, 30

K

keyboard

connecting to the server 40

description 21

L

LAN connections, description 19
LEDs

network controller 14

system status 14

M

Meridian 1, CallPilot server network

setup 17, 18

modem 20

connecting to the server 40

description 20

diagram 36

DIP switches, description 36, 36

DIP switches, setting 37, 38

required equipment 36
monitor

connecting to the server 40

description 21

mouse

connecting to the server 40
description 21, 21

N

network

controllers 19
protocols 19
setup, CallPilot

Communication Server 1000 18
Meridian 1 17, 18

Nortel server subnet

connecting server to 43

P

part numbers

keyboard 21
modem 20
monitor 21

mouse 21, 21
PCI slots 16
peripheral devices 20

connecting to the server 38

keyboard 21

modem 20

monitor 21

mouse 21, 21
power

connecting server to 46

grounding, requirement 46
protocols, supported network 19

R

rear panel, description 14, 16, 39, 39
remote access connectivity 20
RS-232 connection 20

S

serial number 43
server

connections

establishing 45
power 45

dimensions 11

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50 Index

ELAN subnet

connection, establishing 41, 42
environmental specifications 12
feet, installing 32, 33
front panel, description 13, 14
hard drive bays 14
installing 35
interior inspection 29, 29, 30
LEDs 14, 14
Nortel server subnet

connection, establishing 43
PCI slots 16
peripheral devices, connecting 38
power connection establishing 46
rear panel, description 39, 39
serial number 43
side cover

removing 27, 29

replacing 30, 31
slot assignments 17, 17
slot locations 14
starting 47
unpacking 26, 26

side cover

removing 27, 29
replacing 30, 31

single-point grounding, power

requirement 46
slot assignments 17, 17
slot locations 14
software feature key 43
software feature key adapter

description 43

installing 44
specifications, environmental 12
switches, setting modem DIP 37, 38

T

telephony LAN See TLAN 19
TLAN, diagram 18

U

unpacking 26

W

warnings, conventions 25

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Nortel CallPilot

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Copyright © 2007, Nortel Networks
All Rights Reserved.

Publication: NN44200-304
Document status: Standard
Document version:

01.01

Document date: 23 February 2007

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recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information in
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*Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

*Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

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