Nortel CallPilot 201i Hardware Installation

Nortel CallPilot

201iServerHardwareInstallation

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NN44200-301
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ATTENTION
Document status: Standard Document version: 01.01 Document date: 15 February 2007
Copyright © 2007, Nortel Networks All Rights Reserved.
Sourced in Canada The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.
Trademarks
*Nortel, the Nortel logo, the Globemark, and Unified Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, and Unity are trademarks of Nortel Networks.
3COM is a trademark of 3Com Corporation.
ADOBE is a trademark of Adobe Systems Incorporated.
ATLAS is a trademark of Quantum Corporation.
BLACKBERRY is a trademark of Research in Motion Limited.
CRYSTAL REPORTS is a trademark of Seagate Software Inc.
EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.
ETRUST and INOCULATEIT are trademarks of Computer Associates Think Inc.
DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft Corporation.
GROUPWISE and NOVELL are trademarks of Novell Inc.
INTEL is a trademark of Intel Corporation.
LOGITECH is a trademark of Logitech, Inc.
MACAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.
MYLEX is a trademark of Mylex Corporation.
NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.
NOTES is a trademark of Lotus Development Corporation.
NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.
QUICKTIME is a trademark of Apple Computer, Inc.
RADISYS is a trademark of Radisys Corporation.
ROLM is a trademark of Siemens ROLM Communications Inc.
SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.
SONY is a trademark of Sony Corporation.
SYBASE is a trademark of Sybase, Inc.
TEAC is a trademark of TEAC Corporation.
US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.
WINZIP is a trademark of Nico Mark Computing, Inc.
XEON is a trademark of Intel, Inc.
All other trademarks and registered trademarks are the property of their respective owners.
Information for Japan
Japan VCCI Statement
The following applies to server models 1005r, 703t, 201i, and 1002rp:
This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action.
Publication History
February 2007
CallPilot 5.0, Standard 01.01 of the CallPilot 201i Server Hardware Installation guide is issued for general release.
5
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Contents

Chapter 1 How to get help 9 Chapter 2 About the 201i server 11
201i server description 11
Network connectivity 18 Peripheral connectivity 22
Chapter 3 Preparing for installation 27
Installation overview 27 Unpacking and inspecting the 201i server 31 Switch and network requirements 33
Chapter 4 Installing the 201i server in a large Meridian 1
Overview 37 Repositioning the secondary backplane connector 39 Installing the 201i server in the large Meridian 1 switch 42 Removing the backplane (tip and ring) cables 43 Installing the NTRH3501 backplane cable 47 Installing the SCSI cables for Meridian 1 49
7
Reference Documents 11
system 37
Chapter 5 Installing the 201i server in an Option 11C or Option
11C Mini 55
Installing the 201i server in the Option 11C or Option 11C Mini switch 55 Section A: Installing Option 11C cables 58 Installing the intermediate SCSI cable for Option 11C 58 Section B: Installing Option 11C Mini cables 63 Installing the NTRH3502 SCSI cable for Option 11C Mini 63 Installing cables on the back of the Option 11C Mini cabinet 68
Chapter 6 Installing the 201i server in the Communication Server
1000 system 71
Communication Server 1000 description 71 Removing the Media Gateway or Media Gateway Expansion cover 75 Installing the 201i server 77
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Installing the NTRH3502 SCSI cable for Communication Server 1000 80 Replacing the Media Gateway or Media Gateway Expansion cover 82 Connecting cables to the Communication Server 1000 system 85
Chapter 7 Preparing peripheral devices 89
Overview 89 Setting the modem DIP switches 90 Setting the CD-ROM drive SCSI ID and DIP switches 92 Setting the tape drive SCSI ID 94 Setting SCSI device termination 95
Chapter 8 Connecting peripheral devices to the 201i server 99
Overview 99 Installing the MPCs 102 Installing the monitor, keyboard, and mouse 104 Connecting the CD-ROM and tape drives 105 Connecting the 201i server to the switch, ELAN subnet , and Nortel server
subnet 113 Connecting the modem 116 Completing the installation 118
Index 120
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Chapter 1 How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:
h
ttp://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
9
sign up for automatic notification of new software and documentation for Nortel equipment
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone
number for your region:
h
ttp://www.nortel.com/callus
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Getting help from a specialist by using an Express Routing Code
Toaccess some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:
h
ttp://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
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Chapter 2 About the 201i server
In this chapter
"201i server description" (page 11) "Network connectivity" (page 18) "Peripheral connectivity" (page 22)

201i server description

Introduction
The 201i server is a flexible multimedia telephony server designed to integrate with Nortel Meridian 1* and Communication Server*1000 products.
11
The 201i server occupies two slots of a Meridian 1 shelf or Communication Server 1000 Media Gateway or Media Gateway Expansion. When the server is locked into position, its connectors attach to the backplane, which provides power and communications links.

Reference Documents

For a list of all CallPilot documents, see the following Customer Documentation Map.
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Primary components
The 201i server motherboard houses the interfaces needed:
to communicate with the Meridian 1 switch or Communication Server 1000 system.
to facilitate data communications on Ethernet networks.
Two Ethernet controllers on the 201i server motherboard provide Ethernet capability. These controllers provide the network interfaces for both the ELAN subnet and the Nortel server subnet. The connections to these subnets are established by using the multi I/O cable described on "Multi I/O
cable description" (page 21).
Note: The secondary backplane connector connects the 201i server to the second slot on the shelf, thereby providing access to the voice channels provided by that slot.
The 201i server is shipped ready for installation into an Option 11C or Option 11C Mini switch or Communication Server 1000 system. Before you install the 201i server in a larger Meridian 1 switch (for example, Option 51C), you must move the secondary backplane (DS30X) connector to the correct position. For more information, see "Repositioning the secondary backplane connector" (page 39).
201i server description 13
ATTENTION
The following diagram shows the 201i server components:.
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Faceplate
The following diagram shows the 201i server faceplate. The faceplate provides LEDs, MPC card slots, and connectors for peripheral devices:
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201i server description 15
The following table describes each faceplate feature:
Faceplate feature Description
Mouse connector The mouse connector is a standard PS/2 connector and is
hot-pluggable.
Lock latches Lock latches at the top and bottom of the faceplate secure the server
to the backplane of the Meridian 1 switch or the backplane of the Communication Server 1000 Media Gateway or Media Gateway Expansion.
Keyboard connector The keyboard connector is a standard PS/2 connector and is
hot-pluggable.
Infrared port For future use.
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Faceplate feature Description
Monitor connector The monitor connector is a standard, high-density, 15-pin female
connector.
Power status LED The LED indicates two server states:
the completion of self-test diagnostics
when it is safe to remove the server from the Meridian 1 switch or Communication Server 1000 Media Gateway or Media Gateway Expansion
MPC card status LEDs
MPC card ejector buttons
There is an LED for each MPC card slot. The following list describes each LED status:
Off: The MPC card is not receiving power. It is safe to remove the card.
On: The MPC card is in use. It is
not safe to remove the card.
Off, then on: The MPC card has been recognized by the 201i server software and has been powered up.
On, then off: The MPC card has been successfully powered down. It is safe to remove the card.
Note: For instructions on powering up or powering down the MPC card, see "Starting and stopping components" in the CallPilot* <server model> Server Maintenance and Diagnostics guide for your server.
There is one ejector button for each MPC card slot. When you insert the card, the associated ejector button pops out.
Press the button to eject the card from its slot.
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201i server description 17
Faceplate feature Description
MPC card slots MPCs house DSP units and are used for multimedia telephony
processing. You can install up to four MPCs on the 201i server. The 201i is shipped with two MPC-8 cards installed. All slots are faceplate-accessible.
The MPCs are numbered as follows:
top row of slots: MPC cards 4 and 5
bottom row of slots: MPC cards 2 and 3
Note: MPC 1 is embedded on the motherboard.
Hexadecimal (HEX) display
The four-digit LED-based display provides feedback on the current status of the server, including fault conditions.
SCSI connector This connector connects SCSI devices to the 201i server (for
example, a CD-ROM or tape drive).
Press the button latches to lock or unlock a cable from the connector.
Network and drive activity LEDs (labeled as E, C, I, and S)
The E and C LEDs indicate the presence of network activity for both the ELAN and CLAN interfaces (respectively). When they are lit, they indicate that the interfaces are properly attached to their respective hubs. When the LEDs are blinking, there is network activity.
When the I and S LEDs are lit, it means that the IDE hard drive and SCSI device are being accessed.
Reset button
The reset button allows you to manually restart the 201i server without disconnecting it from the backplane.
ATTENTION
Before you press the reset button, you must shut down the operating system. Press the reset button while the operating system is running only when you cannot shut down the operating system normally.
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Environmental specifications
Temperatures
Recommended temperature 15C (59F) to 30C (86F) Absolute temperature
10
C (50F) to 45C (113F)
Long-term storage temperature
Short-term storage temperature
Change rate temperature
Relative humidity
Recommended relative humidity (RH)
Absolute RH 20% to 80% RH (noncondensing) Long-term storage RH

Network connectivity

Introduction
This section shows how CallPilot and the Meridian 1 or Communication Server 1000 system are integrated into your network. It also describes what is required in the network for correct CallPilot operation.
To secure the CallPilot server from unauthorized access, ensure that the CallPilot network is inside your organization’s firewall.
-20
C (-4F) to 60C (140F)
-40
C (-40F) to 70C (158F) (less than 72
hours)
C (34
Less than 1
F) per 3 minutes
20% to 55% RH (noncondensing)
5% to 95% RH [at -40
(158
F) respectively] (noncondensing)
C (-40
ATTENTION
F) to 70C
Sample network setup: Meridian 1 switch
The following diagram shows how the 201i server is integrated into your network with the following Meridian 1 switches:
large systems, such as Option 51C
Option 11C
Option 11C Mini
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Network connectivity 19
Sample network setup: Communication Server 1000
The following diagram shows an example of how the 201i server can be integrated with the Communication Server 1000 system in your network:
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In the illustration on "Sample network setup: Communication Server 1000"
(page 19), the telephony LAN (TLAN) provides IP connectivity between the
Communication Server 1000 system and the i2004 Internet telephones. The connection between the Call Server and Media Gateway can be point-to-point, or it can be through the LAN, if the system is installed in a distributed data network.
For information about the Communication Server 1000 system and i2004 Internet telephone bandwidth and network requirements, refer to the
Communication Server 1000 Planning and Installation Guide
For a description of each Communication Server 1000 system component, see "Communication Server 1000 description" (page 71).
CallPilot Nortel server subnet and ELAN subnet setup
The 201i server supports the following network protocols:
CLAN: 10/100Base-T Ethernet A built-in Ethernet controller on the 201i server motherboard provides
Ethernet connectivity to the Nortel server subnet. The Nortel server subnet provides data connectivity between desktop and web messaging clients, administrative PCs, and the CallPilot server.
ELAN: 10Base-T Ethernet A built-in Ethernet controller on the 201i server motherboard provides
Ethernet connectivity to the ELAN subnet. The ELAN subnet carries call processing traffic between the CallPilot server and the Meridian 1 switch or Communication Server 1000 system.
Note: For more information about the ELAN subnet, see the CallPilot Installation and Configuration Task List.
You use the 201i server multi I/O cable to establish the connections to the ELAN subnet and the Nortel server subnet. For more information, see "Multi
I/O cable description" (page 21).
Network requirements
Appropriate networking equipment must be available for both the Nortel server subnet and ELAN subnet.
The Nortel server subnet and ELAN subnet must be properly configured for correct CallPilot operation. To ensure correct configuration, Nortel recommends that you consult a network specialist.
For important considerations about using the ELAN subnet in your network, see the CallPilot Installation and Configuration Task List.
ATTENTION
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Multi I/O cable description
The multi I/O cable contains four connectors, and is approximately 3 m (10 ft) in length. See the following diagram:
Network connectivity 21
The following table identifies the purpose of each connector on the NTRH0912 multi I/O cable.
Note: Labels on the RJ-45 cables distinguish the CLAN and ELAN connectors.
Connector type
50-pin amphenol This connector establishes the connection between
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Purpose
the Meridian 1 or Communication Server 1000 Media Gateway or Media Gateway Expansion backplane, ELAN and CLAN Ethernet hubs or switches, and modem.
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Connector type
Purpose
10Base-T (RJ-45) This connector provides a 10 Mbit/s Ethernet connection
between the 201i server and the Meridian 1 switch or Communication Server 1000 system. This connection allows the exchange of call control information between the server and the Meridian 1 switch or Communication Server 1000 system.
For more information about the ELAN subnet, see the CallPilot Installation and Configuration Task List.
10/100Base-T (RJ-45)
This connector provides a network connection for
user desktop computers, to enable use of the unified messaging and fax messaging features
LAN-based server administration
ATTENTION
If you need Ethernet 100Base-T operation at 100 Mbit/s on large Meridian 1 systems (such as Option
51), you must install the NTRH3501 backplane (tip and ring) cable. For more information, see Chapter
4 "Installing the 201i server in a large Meridian 1 system" (page 37).
RS-232 COM1 (male DB-9)
This connector provides the connection to an external modem. The modem allows administrators and technical support personnel to administer the 201i server from a remote location.

Peripheral connectivity

Introduction
Peripheral equipment is attached to the 201i server on the server faceplate.
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Faceplate connections
Connections made to the faceplate (with the exceptions noted below) are temporary only, because you must remove the cabinet cover to make these connections. The system does not meet specifications for radiated EMI if you remove the cabinet cover.
The following peripheral devices connect to the 201i server faceplate:
monitor (SVGA)
keyboard
mouse
MPC card (permanent connection)
SCSI cable (permanent connection)
Monitor, keyboard, and mouse
You must connect a monitor, keyboard, and mouse to run the Configuration Wizard or to install the operating system on the 201i server as part of a recovery process.
Peripheral connectivity 23
ATTENTION
All three peripheral components are hot-pluggable.
MPC-8 card
The MPC-8 card looks like a Type II PC card, and supports the multimedia telephony services on the 201i server. Four specially-designed card slots are available for the MPC-8. All are located on the 201i server faceplate.
ATTENTION
You cannot insert MPC-8 cards in Type II PC card slots, or Type II PC cards into MPC-8 card slots. They are not compatible.
SCSI connections
The SCSI connection is the only permanent faceplate connection. A low-profile right-angle connector on the SCSI cable allows the cable to be attached with the cabinet covers on. For more information about how the 201i server and SCSI device connections are achieved, see:
large Meridian 1 systems (for example, Option 51C): "Installing the SCSI
cables for Meridian 1" (page 49).
Option 11C or Option 11C Mini: "Installing the NTRH3502 SCSI cable
for Option 11C Mini" (page 63).
Communication Server 1000: "Installing the NTRH3502 SCSI cable for
Communication Server 1000" (page 80).
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Supported peripheral devices
CD-ROM drive (NTRH9037)
An external CD-ROM drive is used to install and upgrade the server. The drive connects to the server with an intermediate SCSI cable that connects to the SCSI connector on the faceplate.
Because the CD-ROM drive is an external device, it requires an AC power source.
Set the SCSI ID for the CD-ROM drive to 3. If you are connecting more than one SCSI device to the server (such as a tape drive), you must daisy chain those devices.
Note: The CD-ROM drive is not hot-pluggable. You must power off the server to connect or disconnect the drive.
Tape drive (NTRH9038)
An external SCSI tape drive is used to back up and restore data. The device connects to the server by an intermediate SCSI cable that connects to the SCSI connector on the faceplate.
Since the tape drive is an external device, it requires an AC power source. Set the SCSI ID for the tape drive to 5. If you are connecting more than
one SCSI device to the server (such as a CD-ROM drive), you must daisy chain those devices.
Note: The tape drive is not hot-pluggable. You must power off the server to connect or disconnect the drive.
Modem
An external modem provides remote access to the 201i server. The modem connects to the RS-232 COM1 connector on the multi I/O cable.
Since the modem is an external device, it requires its own AC power source. The supported modem is the 56 Kbps modem (NTRH9078).
10Base-T Ethernet hub or switch
The 10Base-T Ethernet hub provides the ELAN subnet connection between the 201i server and the Meridian 1 switch or Communication Server 1000 system.
Since the hub or switch is an external device, it requires an AC power source.
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Peripheral connectivity 25
Monitor, keyboard, and mouse
15 in. monitor: NTRH9011 or N0038380 LCD monitor Since the monitor is an external device, it requires an AC power source.
Keyboard: NTRH9013
Mouse: NTRH9014 Note: The mouse connector on the 201i faceplate is a PS/2 connector.
If you plan to use a USB mouse with USB-to-PS/2 converter, you must also use the Nortel-supplied 101 mm (4-in) PS/2 extension cable (A0855616). Without the extension cable, the monitor connector partially blocks the mouse connector.
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Chapter 3 Preparing for installation
In this chapter
"Installation overview" (page 27) "Unpacking and inspecting the 201i server" (page 31) "Switch and network requirements" (page 33)

Installation overview

Introduction
This section provides a high-level overview of the requirements and procedure for installing the 201i server.
27
Before you begin
Ensure that proper power and grounding are available for all the power outlets serving the CallPilot server and its associated peripherals. Power for these devices must be wired and fused independently of all other receptacles and referenced to the same ground as the PBX system.
A qualified electrician must implement the single-point ground reference as required between the power outlets of the CallPilot server and the power outlets of the switch.
Provide a sufficient number of properly grounded power outlets or power bars for all equipment.
For more information, refer to Chapter 2, "Grounding and power requirements", in the CallPilot Planning and Engineering Guide.
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Installation checklist
The following checklist identifies the steps required to install the 201i server and peripheral devices. For more details, see Chapter 8 "Connecting
peripheral devices to the 201i server" (page 99).
WARNING
Risk of personal injury and hardware failure
The power outlets used by the CallPilot server and its peripheral devices must be connected to the same ground reference as the one used by the Meridian 1 switch or Communication Server 1000 system with MGate cards (NTRB18CA) connected to the CallPilot server. If this requirement is not met, power transients can cause personal injury and hardware failure.
Step
1
Description
Ensure that you have reviewed the "Installing CallPilot" section in the CallPilot Installation and Configuration Task List and completed stage 1 of the "Installation checklist."
This includes the following tasks:
Unpack the server, and ensure you have all the items you need (see "Unpacking and inspecting the 201i server" (page 31)).
Complete the following checklists that are provided in the CallPilot Installation and Configuration Task List:
— "CallPilot software media and documentation checklist" — "CallPilot server hardware checklist"
Inspect the server for any damage that might have occurred during shipping (see "Unpacking and inspecting the 201i server"
(page 31)).
Check
2
Familiarize yourself with the "Switch and network requirements"
(page 33) of this guide.
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Installation overview 29
Step
3
4
Description
If you are installing the 201i server into a Meridian 1 tiered system, do the following:
Change the location of the secondary backplane (DS30X) connector on the 201i server (see "Repositioning the secondary
backplane connector" (page 39)).
Replace the existing backplane (tip and ring) cable on the Meridian 1 with the one supplied with the 201i server (NTRH3501) (see pages "Removing the backplane (tip and ring)
cables" (page 43)-"What is next?" (page 49)).
Install the intermediate SCSI cable. This cable connects the external CD-ROM or tape drive.
For Meridian 1, you require two cables to complete the connection between the 201i server and the SCSI device: NTRH1408 and NTRH1410. See "Installing the SCSI cables for
Meridian 1" (page 49).
For Option 11C, you require two cables to complete the connection between the 201i server and the SCSI device: NTRH1407 and NTRH3502. See "Installing the intermediate
SCSI cable for Option 11C" (page 58).
Check
For Option 11C Mini or Communication Server 1000, you require one cable to complete the connection between the 201i server and the SCSI device: the NTRH3502 cable that is provided in the CD-ROM and tape drive kits. See the following:
— Option 11C Mini: "Installing the NTRH3502 SCSI cable for
Option 11C Mini" (page 63)
— Communication Server 1000: "Installing the NTRH3502
SCSI cable for Communication Server 1000" (page 80)
5
Set the DIP switches on the modem (see "Setting the modem DIP
switches" (page 90)).
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Step
6
7
Description
Set the following:
SCSI IDs on the CD-ROM and tape drives (see pages "Setting
the CD-ROM drive SCSI ID and DIP switches" (page 92) and "Setting the tape drive SCSI ID" (page 94))
DIP switches on the CD-ROM drive (see "Setting the CD-ROM
drive SCSI ID and DIP switches" (page 92))
device termination on the CD-ROM and tape drives (see "Setting
SCSI device termination" (page 95))
Insert the 201i server into two consecutive slots inside the switch. For instructions, see:
large Meridian 1 systems, such as Option 51C (see "Installing
the 201i server in the large Meridian 1 switch" (page 42))
Option 11C or Option 11C Mini (see "Installing the 201i server in
the Option 11C or Option 11C Mini switch" (page 55))
Communication Server 1000 (see "Installing the 201i server"
(page 77))
Check
8
Install the MPC cards, if required (see "Installing the MPCs" (page
102)).
9
Connect the 201i server and devices as follows:
Connect the monitor, keyboard, and mouse to the 201i server faceplate (see "Installing the monitor, keyboard, and mouse"
(page 104)).
Connect the CD-ROM and tape drives to the intermediate SCSI cable (see "Connecting the CD-ROM and tape drives" (page
105)).
Connect the multi I/O cable to the ELAN and CLAN Ethernet hubs or switches (see "Connecting the 201i server to the switch,
ELAN subnet , and Nortel server subnet" (page 113)).
Note: If more than 3 m (10 ft) of multi I/O cable is required, use the supplied RJ-45 female-to-female gender change jacks to attach additional cable. Up to 76.2 m (250 ft) of cable length is supported.
201i Server Hardware Installation NN44200-301 01.01 Standard
Copyright © 2007, Nortel Networks Nortel Networks Confidential
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Nortel CallPilot
5.0 15 February 2007
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