Nortel jAZZ X-6000, CallPilot 2.0 User Manual
CallPilot.
TM
Release 2.0
Voice Mail User Guide
Contents
Welcome to CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Working with CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
CallPilot keypad commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Using standard commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Logging in to your mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Recording your name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Recording greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Assigning a custom operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Blocking messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Turning Autologin on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Returning to speech commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Playing your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Changing message speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Changing message volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Deleting and restoring messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Calling the sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replying to the sender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Replying to the sender and all recipients . . . . . . . . . . . . . . . . . . . . . . . . 13
Forwarding a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Composing a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Addressing a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Addressing by name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Checking and editing your message . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adding message options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Adding message attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Express messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Thru-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Distribution lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Remote Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
When you are the caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Your CallPilot numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Document information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2
Welcome to CallPilot
CallPilot fr om Nortel Networks is an advanced business
communications system that offers exceptional flexibility for
managing your messaging needs.
You can work with CallPilot from your telephone or your computer.
Here are some of the many CallPilot features you can use by
entering commands on the keypad of your touchtone telephone:
Play your messages.
Forw ard and reply to messages.
Compose, edit, and send messages.
Dial and address by name or b y number.
Add message options such as urgent, private, and timed delivery.
Create personalized distribution lists for sending messages.
Receive remote noti fication of incoming messages.
3
Working with CallPilot
How to use this guide
This guide explains in detail how to work with CallPilot from the keypad of your
touchtone t el ep hone. If you w an t t o u s e a feature or service d es cribe d in this guide
but you cannot access i t , c he ck with your ad m in is t r a tor.
CallPilot terms
Access numbers
Your administrat or gi ves you the acc ess n um b ers you need for C all Pi lo t. Keep a handy
record of these numbers in Your CallPilot numbers.
Mailbox
Your CallPilot ma il box stores your m es sa ge s, recorded greetin gs, distribution lists, and
other person al s ettings. You can log in to your mailbox at any time to play your
messages and use all of the available CallPilot features and services. Your
administrator will assign you a mailbox number, which is usually your extension number.
Password
Your personal pas sword provides s ec urity for your mail box and its conte nt s . Al l o f your
interactio n w it h C a ll Pi lo t i s co nfidential; no one el s e can access your m ai lb ox.
Help sources
Voice prompts
On your telephone, CallPilot guides you with voice prompts at each step. The prompts
tell you what to do next, or what options are available, so you don’t have to remember
ev e ry step. You can interrupt a pr om pt by pressing the key for the next step.
Context-sensitive help
On you r te le ph on e, you can press * for Help at any time while y ou are logged into your
mailbo x . You will h ea r th e op tions that are av a il able for yo ur next step.
My CallPilot
On your com pute r, web-based My CallPi lot pro v ides a Usef ul Information page specific
to the mailbox options, features, and services that are available to you.
Printed help
In addition to this user guide, a printed Quick Reference Card and a printed Wallet Card
are av aila b le . Keep them near your teleph one or take them with you when y ou tra vel.
4
CallPilot keypad commands
Login
Message List Commands
1
Skip
Back
4
Previous
Message
7
Message
Commands
*
Help
2
Play
5
Record
8
Mailbox
Commands
0
Attendant/
Thru-Dial
3
Skip
Forward
6
Next
Message
9
Call
Sender
#
Stop
Message Commands Mailbox Commands
1
Reply
4
Reply
All
7
*
Message
Help
2
Play
Envelope
5
Compose
8
0
Message
Options
3
Forward
6
Delete/
Restore
9
Send
#
Cancel/
Exit
1
Login
4
Password
Change
7
*
Mailbox
Help
2
Greetings
5
CallPilot
Tools
8
0
Mailbox
Options
3
Disconnect
6
Go to a
Message
9
#
Cancel/
Exit
Greetings
1
External
Greeting
4
7
*
Greeting
Help
2
Internal
Greeting
5
8
0
CallPilot Tools
1
4
7
2
5
Distribution
Lists
8
3
Temporary
Greeting
6
9
Record
Name
#
Cancel/
Exit
3
6
9
Message Options
1
Urgent
On/Off
4
Private
On/Off
7
Add
Attachment
*
Options
Help
2
5
Acknowledge On/Off
8
0
3
Economy
On/Off
6
Timed
Delivery
9
#
Cancel/
Exit
Mailbox Options
1
Custom
Operator
4
7
Block
Messages
*
Options
Help
2
5
8
0
3
6
9
#
Cancel/
Exit
5
*
Tools
Help
0
Fax Options
#
Using standard commands
CallPilot has many standard commands that are common to all features, so you don’t
need a main menu. For example, Play is always 2, Record is always 5, and Help is
always *. If you learn these standard commands, you can use all CallPilot features
without mem orizi ng e v e ry step .
Playing and recording
To play you r m es s ag es, record messages , and record greeti ng s , us e th es e standard
commands as needed:
1
Skip
Back
4
Previous
Message
2
Play
5
Record
3
Skip
Forward
6
Next
Message
Message commands and mailbox commands
To access more features from your message list, use these two families of commands.
Commands that you use on the current message begin with 7. Commands that you use
to manage your mailbox begin with 8.
7
Message
Commands
8
Mailbox
Commands
Always available
Press * for context sensitive Help prompts at any time. Press # to stop playbac k or
recording, to cancel a menu selection, to end data entry, or to end addressing.
*
Help
#
Stop
6
Logging in to your mailbox
To log in to your CallPilot mailbox, you need the CallPilot multimedia messaging access
number, and you r own mailbox number and password.
Your administrator gives you these numbers and any other numbers you need for
CallPilot features and services. Keep a handy record of these numbers in Your CallPilot
numbers, page 31.
To log in for the first time
Your administrato r will giv e you a tempora ry passwo rd that y ou change th e first time y ou
log in.
1 Decide on a new password. See Changing your password, page 8.
2 Follow the login steps below, using your temporary password.
3 When you are a sk ed to enter a ne w pas s w ord, follow the prompts . See Changing
your password, page 8.
To log in
You can log in to your mailbox from any touchtone telephone. When logging in from your
own tel eph one, you may be able to p res s a message key i ns tead of dialing the a cc e ss
number.
1 Dial the CallPilot multimedia messaging access number, or press the message
key on your telephone.
2 Enter your mailbox number, then press #. Or, at your o wn telephon e, jus t press #.
3 Enter your password, then press #.
You are now in your mailbox and can use all the message list commands.
To log in using Autologin
Autol og in i s an op ti on th at makes login eas i er be ca us e you don’t have to enter your
mailbox and password. Your administrator can allow secure numbers such as your
office or home telephone fo r Autologin. See Turning Autologin on or off, page 10.
To access your mailbox when Autologin is turned on, dial the CallPilot access number or
press the message key at one of your specified Autologin numbers.
To disconnect
When you have finished your CallPilot session, press 8 3 to disconnect, or ha ng up .
7
Changing your password
When yo u l og i n for the first time, you must cha ng e your password from the one you
were first assi gned. After that, yo u can change yo ur passwo rd as often as required. Your
administr ator sets the minimu m le ng th for a passw ord .
To change your password
1 While logged in to your mailb ox, press 8 4.
2 Enter your current password, then press #.
3 You may see dashes instead of numbers if you have a display phone.
4 Enter your new passwo rd, then press #.
5 Enter your new password again, then press #.
If your p as sword expi res, follow the s te ps for changing a pa ssword.
If you forget your password, your administrator can assign you a temporary password.
Log in wit h t he te m po r a ry password, then cha nge it immediately.
Choosing a secure password
CallPilot prevents you from using some passwords if they are too short or too simple, or
if you h ave used the sam e on e recently. Also, C al lP il ot req ui res that you change your
password on a regular sch edule set by yo ur ad mi nistrator.
8
4
Kee p your mailbox se c ure by choosing passwords that are n ot easily discovered.
Decide on a system for choosing passwords that is easy for you to remember but hard
for anyone else to guess. For example, you can create a unique and easy-to-remember
passw o rd b y comb inin g lette rs and n umb ers on y ou r teleph one k e yp ad.
Recording your name
Your personal verification is used in your greetings and addressed messages, and in
express messaging, name dialing, and remote notification announcements.
To record a personal verification
1 While logge d in t o yo ur mail bo x, p ress 8 2 for Greetings, then 9 to record yo ur name .
You hear your current recorded name, if there is one.
2 Press 5 to record. Wait for the tone, then record your name.
3 Press # to end the recording.
To play, delete, or re-record your personal verification
You can play, delete, or re-record yo ur pers onal ve rificat ion the sam e way as your
greetings. See Recording greeting s , page 9. If you delete your personal verification,
your callers hear just your mailbox number or your name spelled one letter at a time.
8
2
9
To return to your messages
When you have finished recording your personal verification, press 4.
8
Recording greetings
You can record external, internal, and temporary greetings. Callers from outside your
organization hear your external greeting, callers within your organization hear your
internal greeting. If you don’t record an internal greeting, all callers hear your external
greeting.
You can record a temporary greeting to tell your callers that you are away from the
office. All callers hear your temporary greeting if you record one. T ell your callers the
times or dates of your absence, and when you will retrieve your messages. You can set
up your ma il box to refuse mess ag es while you are away. See Blocking messages,
page 10.
Keep your greetings brief and informative, and speak clearly. Check your greetings by
calling your number fro m external and internal te le ph on es.
To record your greeting
1 While logged in to your mailb ox, press 8 2.
2 Press 1 for external greeting, 2 for internal greeting, or 3 for temporary greeting.
3 Press 5 to record. Wait for the tone, then record your greeting.
4 Press # to end the recording.
8
2
To play, delete, or re-record your greeting
While at your greeting, you can play, delete, or re-record it.
To play your greeting, press 2.
To delete your greeting, press 7 6.
To re-record your greeting or add to it, press 5 at the point in the greeti ng where
you want to start. Record the new greeting, then press #.
To set the expiry date for your temporary greeting
You can set an expiry month, day, and time for your temporary greeting. When the
temporary greeting expires, your callers will hear your external or internal greeting.
1 While at your temporary greeting, press 9 to set the expiry date.
2 Enter the mont h, day, and time, pressing # after each entry.
For the current month or day, press # only.
For a time setting of 9:00, press 9 0 0 #. For a.m., press 1; for p.m., press 2.
Expiry time will be 9:00 in the time zone at your mailbox location.
For the standard expiry time of one minute after midnight on the date you
specified, press # for time.
For no expir y, press ###.
If you do not set an expiry date, or if you press # for month, day, and time, your
temporary greeting will remain in effect unti l yo u delete it.
To return to your messages
When yo u h ave finished r ecord ing your greetings, press 4.
9
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