Nortel CallPilot, CallPilot 1002rp User Manual

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701

Document status: Standard Document version: 01.02 Document date: 4 April 2007

Sourced in Canada The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

The process of transmitting data and call messaging between the CallPilot server and the switch or system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless speciﬁcally authorized in writing by Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

Trademarks

*Nortel Networks, the Nortel Networks logo, the Globemark, and Uniﬁed Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX, DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian 1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Communication Server 1000, Supernode, Contact Center, Telesis, and Unity are trademarks of Nortel Networks.

3COM is a trademark of 3Com Corporation.

ADOBE is a trademark of Adobe Systems Incorporated.

ATLAS is a trademark of Quantum Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

EUDORA is a trademark of Qualcomm.

eTrust and InoculateIT are trademarks of Computer Associates Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK, POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA, and WINDOWS NT are trademarks of Microsoft Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

LOGITECH is a trademark of Logitech, Inc.

MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NETSCAPE COMMUNICATOR is a trademark of Netscape Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of Symantec Corporation.

QUICKTIME is a trademark of Apple Computer, In.

RADISYS is a trademark of Radisys Corporation.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are trademarks of US Robotics.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.

All other trademarks and registered trademarks are the property of their respective owners.

Information for Japan

Japan Denan Statement

The following applies to server models 1005r, 703t, and 1002rp:

Japan VCCI statement

The following applies to server models 1005r, 703t, 201i, and 1002rp:

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective action.

Publication History

April 2007

CallPilot 5.0 Standard 01.02 of the 1002rp Server Maintenance and Diagnostics is issued for general release. Added a precaution note on

replacement hard drive size.

February 2007

CallPilot 5.0 Standard 01.01 of the 1002rp Server Maintenance and Diagnostics is issued for general release.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

6 Publication History

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Contents

Chapter 1 How to get help 11 Chapter 2 About this guide 13

Maintenance and diagnostics overview 13

Chapter 3 Troubleshooting your CallPilot system 17

Startup diagnostics overview 17 Basic hardware check 17 Power-On Self-Test diagnostics 18 Interpreting POST diagnostics 19 Interpreting startup diagnostics from SCSI BIOS 20 What to do when the server fails to boot into service 21

Chapter 4 Using Windows online diagnostic tools 23

Overview 23 Viewing event logs 23 Using TCP/IP diagnostic tools 27 Using the chkdsk utility 34

Chapter 5 Using serial port diagnostic tools 37

Overview 37 Shutting down services 37 Conducting TSTSERIO tests 40 Conducting TSTSERIO tests with the loopback plug 42 Restarting services 43

Chapter 6 Using CallPilot Manager to monitor hardware 45

Understanding fault management 45 Alarm Monitor 47 Event Browser 48 Channel and Multimedia Monitors 50 The Maintenance screen 50 Viewing component states 53 Starting and stopping components 55 Running integrated diagnostics 58 Viewing the last diagnostic results 60

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

8 Contents

Working with the Multimedia Monitor 61 Working with the Channel Monitor 63

Chapter 7 Using CallPilot system utilities 67

Overview 67 Diagnostics Tool 68 PEP Maintenance utility 69 Session Trace 69 System Monitor 71

Chapter 8 Replacing basic chassis components 77

Removing the front bezel and server cover 77 Replacing air ﬁlters 80 Replacing the power supply 81 Replacing the SCA SCSI drive cage and fused power cable 84 Replacing the cooling fan 88 Replacing the fuse (AC system only) 91 Replacing the alarm board 93 Setting jumpers on the alarm board 94 Replacing the status display panel 96

Chapter 9 Replacing media drives 99

Replacing a faulty hard drive 99 About the media drive bay 103 Removing the media drive carrier from the chassis 103 Replacing a tape, CD-ROM or ﬂoppy drive 106 Installing a tape drive 108

Chapter 10 RAID operations 113

Outlining RAID functions 113 Conﬁguring RAID ﬁrmware, driver, and power console 113 Replacing the LSI1600 card with LSI320-2 114 Conﬁguring the RAID controller after a hardware change 116 Splitting the RAID drives 119 Synchronizing RAID drives 121

Chapter 11 Conﬁguring MPB96 boards 125

Determining board and card conﬁguration 125 Identifying hardware components 126 Installing valid conﬁgurations 128

Chapter 12 Replacing or adding voice processing boards 131

DSP numbering and location 131 Replacing an MPB96 board 132

Chapter 13 Replacing the D/480JCT-2T1 T1 interface card 135

TD/480JCT-2T1 card function 135

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Contents 9

Chapter 14 Maintaining the Pentium III SBC card 141

Overview 141 Replacing the Pentium III SBC card 142 Conﬁguring the 1002rp Pentium III BIOS 144 Replacing or adding dual inline memory modules 147 Maintaining the onboard video and network cards 149

Index 150

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

10 Contents

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Chapter 1 How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

ttp://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More speciﬁcally, the site enables you to:

• download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you don’t ﬁnd the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone

number for your region:

ttp://www.nortel.com/callus

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

12 Chapter 1 How to get help

Getting help from a specialist by using an Express Routing Code

To access some NortelTechnical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ttp://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Chapter 2 About this guide

In this chapter

"Maintenance and diagnostics overview" (page 13)

Maintenance and diagnostics overview

The maintenance and diagnostic activities discussed in this guide are divided into two groups of activities:

•

troubleshooting and diagnostics (identifying the cause of system problems and resolving them)

•

performing hardware maintenance

This guide is for administrators, technicians, and engineers responsible for maintaining a CallPilot server. This guide assumes that you have basic computing skills, and are familiar with necessary safety procedures.

If you are not able to resolve your system problem with the resources described in this guide, you can also refer to the following document:

•

Troubleshooting Guide (NN44200-700)

Note: Nortel continually updates the Troubleshooting Guide, which is available from the Partner Information Center (PIC) at

ttp://www.nortel.com/pic.

The "Starting up and shutting down the CallPilot server" chapter in the Installation and Conﬁguration Task List (NN44200-306) explains how to restart, shut down, and power up the CallPilot server. You may be asked to perform one or more of these tasks while maintaining your server.

When you purchased your CallPilot server, it came preinstalled with the Windows operating system and CallPilot server software. If your CallPilot server no longer functions because of a software problem, you may need to reinstall the CallPilot software or rebuild the system.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

14 Chapter 2 About this guide

Replacement parts

Before replacing any parts on your server, refer to the Nortel product catalog for the part codes.

CAUTION

Risk of system damage

The use of parts that are not supplied by Nortel can cause serious system problems or void your Nortel warranty.

Preparing for maintenance activities

Before you proceed with hardware maintenance activities, review the 1002rp Server Hardware Installation (NN44200-300) guide for the following information:

•

required tools and equipment

•

recommended safety precautions for electrostatic discharge, handling cards, and handling your server

•

instructions for shutting down your 1002rp server or for taking it out of service

Reference documents

For a list of all CallPilot documents, see the following Customer Documentation Map.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Maintenance and diagnostics overview 15

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

16 Chapter 2 About this guide

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Chapter 3 Troubleshooting your CallPilot system

In this chapter

"Startup diagnostics overview" (page 17) "Basic hardware check" (page 17) "Power-On Self-Test diagnostics" (page 18) "Interpreting POST diagnostics" (page 19) "Interpreting startup diagnostics from SCSI BIOS" (page 20) "What to do when the server fails to boot into service" (page 21)

Startup diagnostics overview

This section contains procedures for interpreting the startup diagnostics on the 1002rp server.

Types of startup diagnostics

The following types of startup diagnostics are available on the server:

•

basic hardware check (for example LEDs)

•

Power-On Self-Test (POST) diagnostics

•

SCSI controller diagnostics or RAID controller diagnostics

These diagnostics are available at initial system startup, or after any 1002rp server reset.

Basic hardware check

This section describes some basic checks that you can do when you start up the server.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

18 Chapter 3 Troubleshooting your CallPilot system

To run the startup test

Step Action 1

Power on the server and observe the front panel display. Result: All LEDs on the panel illuminate for a few seconds. The

green power LED remains illuminated.

Observe the following server actions:

• Cooling fans on the front panel start up, and the red fault LED next to each fan extinguishes.

•

Drives spin up, and the amber hard drive activity LEDs over the front panel display extinguish, and then ﬂash with activity.

•

LEDs illuminate temporarily as the system checks the ﬂoppy drive, tape drive, and CD-ROM drive.

•

The LED on each power supply lights up red as supply fans spin up and components charge. LEDs turn green when the attached power supply is fully operational.

Check the monitor for any error messages as the server counts RAM and completes a POST.

See "Power-On Self-Test diagnostics" (page 18) for more details on POST.

—End—

Power-On Self-Test diagnostics

The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS) that runs each time the 1002rp server is started. The function of the POST is to test system components and then display status messages.

To run the POST

Step Action 1

Power up the CallPilot server and monitor. Result: After a few seconds, POST begins to run. After the memory test, various screen prompts and messages

appear. The screen prompts may be accompanied by a single beep.

Observe the screen for any error messages and listen for POST beep codes. When POST completes, the server beeps once.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Interpreting POST diagnostics 19

If the server halts before POST is ﬁnished, the server emits a beep code indicating that a fatal system error requires immediate attention. See "Interpreting POST diagnostics" (page 19) for details.

If POST can display a message on the monitor, the server emits two beeps as the message appears.

Record the message that appears on the monitor and the beep code that you hear. This information is useful if you need assistance from your technical support representative.

—End—

Interpreting POST diagnostics

This section provides an explanation of the POST diagnostic codes.

POST beep codes

If an error occurs before video initialization, POST emits beep codes that indicate errors in hardware, software, or ﬁrmware.

A beep code is a series of separate tones, each equal in length. Record the beep code sequence before calling Nortel technical support.

ATTENTION

Some POST beep codes are fatal and may require that you replace the Single Board Card (SBC). See the table below for more information about beep codes.

POST beep codes

Beep count Error message Description

Refresh Failure The memory refresh circuitry of the processor

board is faulty.

Parity Error A parity error was detected in the base memory

(the first block of 64 kbytes) of the system.

Base 64KB Memory Failure

A memory failure occurred within the first 64 kbytes of memory.

Timer Not Operational

A memory failure occurred within the first 64 kbytes of memory, or Timer #1 on the processor board failed to function properly.

Processor Error The Central Processing Unit (CPU) on the

processor board failed to function properly.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

20 Chapter 3 Troubleshooting your CallPilot system

Beep count Error message Description

8042 - Gate A20 Failure

The keyboard controller (8042) contains the Gate A20 switch, which allows the CPU to operate in protected mode. This error message means that the BIOS cannot switch the CPU into protected mode.

Processor Exception Interrupt Error

The CPU on the processor board generated an exception interrupt.

Display Memory Read/Write Error

The system video adapter is either missing or its memory is faulty.

Note: This is not a fatal error.

ROM Checksum Error

The ROM checksum value does not match the value encoded in the BIOS.

CMOS Shutdown Register Read/Write Error

The shutdown register for the CMOS RAM failed.

Cache Memory Bad: Do Note Enable Cache

The cache memory test failed. Cache memory is disabled.

Note: Do not press Ctrl+Alt+Shift<+> to enable cache memory.

Interpreting startup diagnostics from SCSI BIOS

The results from the SCSI controller diagnostics appear after the POST results.

Applicable cards

Results of the startup diagnostics appear only if you have the following cards installed on your system:

•

Adaptec SCSI controller The adapter is integrated in the SBC and can be disabled.

•

LSI Elite 1600 controller

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

What to do when the server fails to boot into service 21

What to do when the server fails to boot into service

This section suggests tasks you can perform to determine why the server fails the bootup cycle.

To determine why the server failed to boot to Windows

Step Action 1 Make a note of any diagnostic codes.

Try restarting the server by pressing the power button on the server.

During the boot sequence, view the diagnostic codes on the monitor for failures.

Refer to the Troubleshooting Guide (NN44200-700) for other suggestions. If you still cannot determine the cause of the startup failure, call your Nortel technical support representative.

—End—

To determine why the server failed to boot into CallPilot

If the system-ready indicator indicates that the system is not booting into CallPilot, follow these steps:

Step Action 1

Make a note of any diagnostic codes.

Try restarting the server by pressing the power button on the server.

During the boot sequence, view the diagnostic codes on the monitor for failures.

4 View the event logs. For instructions, see "Viewing event logs" (page

23).

Refer to the Troubleshooting Guide (NN44200-700) for other suggestions. If you still cannot determine the cause of the startup failure, call your Nortel technical support representative.

—End—

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

22 Chapter 3 Troubleshooting your CallPilot system

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Chapter 4 Using Windows online diagnostic tools

In this chapter

"Overview" (page 23) "Viewing event logs" (page 23) "Using TCP/IP diagnostic tools" (page 27) "Using the chkdsk utility" (page 34)

Overview

This section describes how to access the run-time online diagnostic tools provided by the Windows server software. Use the following tools when a serious problem prevents the use of the CallPilot diagnostic tools that are available in CallPilot Manager.

•

Windows Event Viewer

•

TCP/IP diagnostics

•

chkdsk utility

CAUTION

Risk of software corruption

Do not run any utilities that are not documented in this guide.

Viewing event logs

When the server startup cycle is complete, and if the CallPilot server has been conﬁgured, messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

24 Chapter 4 Using Windows online diagnostic tools

If one or more messages appear on the monitor, the message may contain information about an event, or a fault may have occurred. To determine what happened, you can use the following diagnostic tools:

•

Windows Event Viewer on the 1002rp server

•

CallPilot Event Browser or Alarm Monitor in CallPilot Manager Note: The Event Browser and Alarm Monitor include online Help for

events, which may help you to resolve the problem. If you cannot log on to the CallPilot system using a web browser due to server problems, then use the Windows Event Viewer.

Types of event logs

Three types of event logs are available from the Windows Event Viewer, as follows:

Log type Description

System Logs events by Windows components, including RRAS

or other Windows services.

Security Logs security events, such as logons, logoffs, and

illegal access. This option is available only to users with Administrative access.

Applications Logs events by application, such as database file

errors.

To use the operating system Event Viewer

Step Action 1

Click Start → Programs → Administrative Tools → Event Viewer. Result: The Event Viewer window appears.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Viewing event logs 25

Event Viewer

To view a log, click the name of the log in the left pane of the window. The following illustration shows an example of the Application Log.

Application log

The following illustration shows an example of a System log.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

26 Chapter 4 Using Windows online diagnostic tools

System log

Note: The Security log, which is available only to administrators, is not shown.

Look for error codes that have occurred since the last startup. Error codes are ﬂagged with the following symbols.

Note: Each error is date- and time-stamped.

indicates major or critical errors

indicates minor errors

indicates information

4 To determine the cause of the error, select and then double-click

the error. Result: A description of the error appears in an Event detail dialog

box. Use the description to help determine how to resolve errors.

Note: If the error persists or the error description does not suggest a solution, contact your Nortel support representative.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Using TCP/IP diagnostic tools 27

Click Close.

Result: The event log reappears.

Click Log → Exit.

Result: The Event Viewer closes.

—End—

Using TCP/IP diagnostic tools

This section describes the following TCP/IP diagnostic tools which are available for the network adapter:

•

ipconﬁg

•

ping

•

tracert

•

arp

•

nbtstat

•

netstat

These utilities help you to verify network connectivity, test the network interface, and isolate any conﬁguration problems.

The ipconﬁg command

The ipconﬁg command displays IP conﬁguration information.

ipconﬁg default

If you run the command without ﬂags, it displays the IP address, subnet mask, and default gateway for each adapter bound to TCP/IP.

ipconﬁg command syntax

The ipconﬁg command uses the following syntax:

ipconfig /[ ]

The following ﬂags are available for the ipconﬁg command.

ipconﬁg command extensions

Flag Description

/? Displays Help information. /all Displays full configuration information. /release Releases the IP address for the specified adapter. /renew Renews the IP address for the specified adapter.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

28 Chapter 4 Using Windows online diagnostic tools

To run the ipconﬁg command from Windows Step Action

Click Start → Programs → Accessories → Command Prompt.

Result: The Command Prompt window appears.

At the Command prompt, type ipconfig <parameters>.

Example: ipconﬁg /all

3 Press Enter.

Result: The system runs the ipconﬁg utility.

Type Exit to exit the Command Prompt window and return to Windows.

—End—

The ping command

The ping command sends an echo request to a speciﬁed host. Use this command to verify network connectivity to the remote device.

Ping command syntax

The ping command uses the following syntax:

ping [-t] [-a] [-n count] [-l size] [-f] [-i TTL] [-v TOS] [-r count] [-s count] [[-j host-list] | [-k host-list]] [-w timeout] destination-list

ping command extensions

Parameter Description

-t

Pings the specified host until interrupted.

-a

Resolves addresses to host names.

-n count

Specifies the number of echo requests to send.

-l size Sends buffer size.

-f Sets Don’t Fragment flag in packet.

-i TTL Specifies the Time To Live

-v TOS Specifies the Type Of Service

-r count

Specifies the number of Record route for count hops

-s count

Specifies the number of Time stamp for count hops

-j host-list Specifies the Loose source route along host list

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

Using TCP/IP diagnostic tools 29

Parameter Description

-k host-list Specifies the Strict source route along host list

-w timeout Specifies the Timeout in milliseconds to wait for each reply

To run the ping command from Windows Step Action

Click Start → Programs → Accessories → Command Prompt.

Result: The Command Prompt window appears.

At the Command prompt, type ping <destination IP address> (for example, ping 200.286.32.0), or ping <computer name>.

Press Enter.

Result: The system displays the ping results.

4 Type Exit to exit the Command Prompt window and return to

Windows.

—End—

The tracert command

This utility determines the route taken to a destination.

How tracert works

The tracert utility follows several steps to complete its task:

•

Tracert sends Internet Control Message Protocol (ICMP) echo packets with varying Time-To-Live (TTL) values to the destination.

•

Each router along the path must decrement the TTL on a packet by at least 1 before forwarding it, so the TTL is effectively a hop count.

•

When the TTL on a packet reaches 0, the router sends back an ICMP Time Exceeded message to the source system.

•

Tracert determines the route by sending the ﬁrst echo packet with a TTL of 1, and incrementing the TTL by 1 on each subsequent transmission until the target responds, or the maximum TTL is reached.

•

Tracert then examines the ICMP Time Exceeded messages sent back by intermediate routers.

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

30 Chapter 4 Using Windows online diagnostic tools

Tracert syntax

The tracert command uses the following syntax:

tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name]

Tracert parameters

the following table shows the tracert parameters.

Tracert parameters

Parameter Description

-d Specifies not to resolve addresses to hostnames.

-h maximum_hops Specifies the maximum number of hops to search for the target.

-j host-list Specifies a loose source route along the host list.

-w timeout Waits the number of milliseconds specified by the timeout for each reply.

target_name

Specifies the name of the target host.

To run the tracert command from Windows Step Action

Click Start → Programs → Accessories → Command Prompt.

Result: The Command Prompt window appears.

At the Command prompt, type the following command:

tracert [-d] [-h maximum_hops] [-j host_list] [-w timeout] [target_name]

Example: tracert 200.286.0.32

Press Enter.

Result: The system runs the tracert utility.

Type Exit to exit the Command Prompt window and return to Windows.

—End—

The arp command

The arp command displays and modiﬁes the IP-to-physical address translation tables used by Address Resolution Protocol (ARP).

Nortel CallPilot

1002rp Server Maintenance and Diagnostics

NN44200-701 01.02 Standard

5.0 4 April 2007

+ 126 hidden pages

Nortel CallPilot, CallPilot 1002rp User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual