Nortel BCM50 2.0 User Manual

IP Softphone 2050 Installation Guide

Business Communications Manager

BCM50 2.0

Document Status: Standard Document Version: 01.01 Part Code: NN40050-300 Date: September 2006

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, the Globemark, are trademarks of Nortel Networks. Pentium is a registered trademark of Intel Corporation. Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

Nortel Networks Software License Agreement

READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMPANYING USER DOCUMENTATION.

This Nortel Networks Software License Agreement (“License Agreement”) accompanies a software product and related documentation (collectively, “Software”) that are owned or licensed by Nortel Networks Corporation on behalf of itself and its subsidiaries (collectively, “Nortel”).

1 Grant of License

applicable license fees, Nortel hereby grants to you, and you accept, a non-exclusive, non-transferable right to: (a) install one copy of the Software in a single location on a hard disk or other storage device, and to execute such copy solely for your internal use; and (b) store another copy of the Software in a single location on a hard disk or other storage device solely for backup purposes. Nortel and its suppliers reserve any rights not expressly granted to you herein, including without limitation any rights in trademarks included with the Software, any rights in copies of the Software, and any other intellectual property rights in the Software.

2 Ownership of Software and Copies

proprietary product of Nortel and/or its suppliers protected under United States copyright law, patent law, trademark law and/or related international treaty provisions; and (b) elements of the software, including without limitation the structure, algorithms, and programming techniques are valuable trade secrets of Nortel and its suppliers.

3 Restrictions

through a local area network, is permitted without separate authorization from Nortel, and the payment by you of any other license fees. You shall not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Software except to the extend such prohibition is contrary to law. You shall not modify, adapt, translate or create derivative works based on the Software except as necessary for you to operate the Software on a computer of your selection. You shall not rent, lease, sublicense, or otherwise distribute the Software or derivative works thereof, but you may transfer all your rights in the Software to another person or entity, provided that you transfer this License Agreement and all copies of the Software in your possession.

: Subject to the terms of this License Agreement and the payment of the

: You acknowledge and agree that (a) the Software is a

: Neither concurrent use of the Software, nor installation of the Software

4 Ter mi na tio n

continue until terminated as hereinafter set forth. If you don’t ACCEPT these terms, clicking the CANCEL button will signify your rejection of this Agreement and the rights granted herein. If you choose to cancel this Agreement you may return this product to the place of purchase to receive a refund of any license fees paid. Nortel may terminate this license automatically and without notice to you, and require you to return or destroy the Software and all copies thereof, if you are in breach of any term hereof. In any event, Article 2 – Ownership of Software and Copies, Article 3 – Restrictions, Article 5 Disclaimer or Warranty, and Article 6 – No Liability for Consequential Damages, shall survive termination.

: This license is effective upon your clicking the “ACCEPT” button, and shall

5 DISCLAIMER OF WARRANTY: THE SOFTWARE IS PROVIDED ON AN “AS IS”

BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NORTEL DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE.

6 NO LIABILITY FOR CONSEQUENTIAL DAMAGES

: NEITHER NORTEL NOR ANY OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES, OR LOST DATA, OR LOST PROFITS, ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT, EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH DAMAGE ARISES OUT OF CONTRACT (INCLUDING FUNDAMENTAL BREACH) TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. NORTEL’S ENTIRE LIABILITY FOR ANY CLAIM OR LOSS, DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER, WHETHER ARISING IN CONTRACT (ETC.) SHALL IN NO EVENT EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT. In some jurisdictions you may have additional rights in which case some of the above may not apply to you.

7 Governing Law

: This License Agreement is governed by the laws of Ontario and the federal laws of Canada applicable therein. The United Nations convention on Contracts for the International Sale of Goods, is expressly excluded. You agree that the Software shall not be shipped, transferred, or exported into any country or used in any manner prohibited by the United States Export Administration Act, or any other export laws, restrictions or regulations.

8 Notice to United States Government End Users

: You acknowledge that any Software furnished under this License Agreement is commercial computer software developed at private expense and is provided with RESTRICTED RIGHTS. Any use modification, reproduction, display, release, duplication or disclosure of this commercial computer software by the United States Government or its agencies is subject to the terms and conditions and restrictions of the License Agreement in accordance with the United States Federal Regulations at 48 C.F.R. Section 12.212 and Subsection 227.7202-3 or applicable subsequent regulations.

9 General

: Should any term of this License Agreement be declared void or unenforceable, such term shall be deemed severable from the remaining terms but shall in no way otherwise affect the validity or enforceability of this License Agreement. This License Agreement represents the entire agreement between Nortel and you concerning the Software, and supersedes all prior understandings and agreements relating to the Software, whether oral or written. The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach any term hereunder, shall not be deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you.

Task List

To install the USB Audio Headset .................................................................................17

To install using the IP Softphone 2050 CD....................................................................18

To install the QoS Packet Scheduler .............................................................................19

To install the Nortel IP Softphone 2050 QoS Service

using the IP Softphone 2050 CD ...................................................................................19

To start the configuration utility using the Control Panel ...............................................20

To start the configuration utility using the Start menu ...................................................20

To start the configuration utility within the application ...................................................20

To register your IP Softphone 2050 on a BCM50 2.0 system .......................................29

IP Softphone 2050 Installation Guide

6 Task List

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Contents

Nortel Networks Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1

Getting started with the IP Softphone 2050. . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3

Installing the IP Softphone 2050. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Hardware and software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Minimum PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Supported Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing the USB Audio Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

USB FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Optional In-Use indicator (not provided with kit) . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Additional installation steps for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Server configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

IP Softphone 2050 Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Sound Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

USB Headset Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Advanced Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Accessing the IP Softphone 2050 help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Registering the IP Softphone 2050 on BCM50 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 4

IP Softphone 2050 interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Primary User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

System Tray Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

IP Softphone 2050 Installation Guide

8 Contents

Local Directory Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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Chapter 1

Getting started with the IP Softphone 2050

This guide describes how to install the Nortel IP Softphone 2050. Review this guide before installing, upgrading, or modifying the IP Softphone 2050.

This guide also contains information regarding the Nortel USB Audio Kit.

This guide is intended for the person installing the IP Softphone 2050 and assumes that the Communications Server is installed and initialized.

Symbols used in this guide

This guide uses these symbols to draw your attention to important information:

Caution: Caution Symbol Alerts you to conditions where you can damage the equipment.

Acronyms

This guide uses the following acronyms:

ACD Automatic Call Distribution DHCP Dynamic Host Control Protocol DNS Domain Name Service IP Internet Protocol LAN Local Area Network NIC Network Interface Card QoS Quality of Service TPS Terminal Proxy Server

Warning: Warning Symbol Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note/Tip symbol Alerts you to important information.

USB Universal Serial Bus WAN Wide Area Network

IP Softphone 2050 Installation Guide

10 Chapter 1 Getting started with the IP Softphone 2050

Related publications

The Telephony Device Installation Guide (NN40020-309) provides additional information about

configuring and using IP telephones.

After you have successfully installed the IP Softphone 2050, you can access the IP Softphone 2050 help system. This help system describes how to use and configure the IP Softphone 2050.

The IP Softphone 2050 User Guide (NN40050-100) also describes further use of the IP Softphone

2050.

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How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

• sign up for automatic notification of new software and documentation for Nortel equipment

• open and manage technical support cases

Chapter 1 Getting started with the IP Softphone 2050 11

Getting Help over the phone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

IP Softphone 2050 Installation Guide

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