Nortel BCM 3.7, Business Communications Manager 3.7 User Manual

Part No. N0008589 3.3 December 2006

Business Communications Manager 3.7

Programming Operations Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

N0008589 3.3

Software licensing

The Apache Software License, Version 1.1

provided that the following conditions are met: 1 Redistributions of source code must retain the above copyright notice, this list of conditions

and the following disclaimer.

2 Redistributions in binary form must reproduce the above copyright notice, this list of

conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3 The end-user documentation included with the redistribution, if any, must include the

following acknowledgment: “This product includes software developed by the Apache Software Foundation (http://www.apache.org/).”

Alternately , this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear.

Software licensing 3

4 The names “Apache” and “Apache Software Foundation” must not be used to endorse or

promote products derived from this software without prior written permission. For written permission, please contact apache@apache.org.

5 Products derived from this software may not be called “Apache”, nor may “Apache” appear in

their name, without prior written permission of the Apache Software Foundation.

THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE APACHE SOFTWARE FOUNDATION OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

==================================================================== This software consists of voluntary contributions made by many individuals on behalf of the

Apache Software Foundation. For more information on the Apache Software Foundation, please see <http://www.apache.org/>.

Portions of this software are based upon public domain software originally written at the National Center for Supercomputing Applications, University of Illinois, Urbana-Champaign.

Programming Operations Guide

4 Software licensing

N0008589 3.3

Contents

Software licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Apache Software License, Version 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

About the buttons on your telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Basic digital telephones: 7100 and 7000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Portable handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Acronyms used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

System documentation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Operations documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Call Management documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Unified Manager and hardware maintenance documentation . . . . . . . . . . . . . . . . 61

Multi-site Administration: Network Configuration Manager . . . . . . . . . . . . . . . . . . 61

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Chapter 1

Getting started with Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Computer requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using a HTTP Proxy server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Logging on to Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Understanding BCM SSL certificate properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Uploading a certificate and a private security key . . . . . . . . . . . . . . . . . . . . . . . . . 69

Troubleshooting: Restoring the default certificate . . . . . . . . . . . . . . . . . . . . . . 71

Suppressing the security alert message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using the non-secure http:6800 port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using the Unified Manager main page buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Accessing the Unified Manager programming interface . . . . . . . . . . . . . . . . . . . . 73

Using the Preinstalled Client Home Page hyperlink . . . . . . . . . . . . . . . . . . . . 74

Locating Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Navigating the wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Locating optional features from the main page . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Finding documentation from the main page . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Using BRU from the main page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Accessing maintenance information from the main page . . . . . . . . . . . . . . . . 79

Using the Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Programming Operations Guide

6 Contents

Using Unified Manager Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using the SSH client to access the text-based interface . . . . . . . . . . . . . . . . . . . . . . . 87

Manually activating Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Chapter 2

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

System configuration process maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Finding your way around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Business Communications Manager hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Additional Business Communications Manager applications . . . . . . . . . . . . . . . . . . 102

Business Communications Manager system access . . . . . . . . . . . . . . . . . . . . . . 80

Unified Manager screen display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Understanding the dynamic menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Understanding the navigation tree headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Understanding tabbed pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Viewing help for navigation tree headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Viewing help for tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Installing PuTTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using PuTTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Initial system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring telephony components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Optional keycoded features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Data and IP telephony configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Post-system setup features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Security and User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Telephony programming quick access list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Configuration overviews and planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Lines and network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Telephony configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Reference material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Data programming sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

BCM1000 (legacy equipment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

BCM200/BCM400 base units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

What do media bay modules do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

How does the system connect to the network? . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Chapter 3

Configuring system parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Accessing the Wizards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Wizard Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

What you need to know before you use the wizard . . . . . . . . . . . . . . . . . . . . . . . 105

Using the Quick Start Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

N0008589 3.3

Contents 7

Entering information into the Quick Start Wizard . . . . . . . . . . . . . . . . . . . . . . . . 108

Changing system identification parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Identifying your system and software version . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Changing the system name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Viewing the system software version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Changing the Business Communications Manager time and date . . . . . . . . . . . 111

Changing the system domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Assigning a workgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Assigning a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Assigning a Windows 2000 domain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Changing the CallPilot region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Delayed system restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Chapter 4

Managing system and user security access levels . . . . . . . . . . . . . . . . . 117

Setting the interface timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Setting system security compatibility levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Managing access passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Viewing the User Manager tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Adding or modifying a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Deleting a user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Setting up callback for a user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Adding or modifying a group profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Deleting a Group profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Adding a Domain User Group profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Deleting a Domain User Group profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Setting password lockout policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Setting password policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Chapter 5

Configuring resources — media bay modules . . . . . . . . . . . . . . . . . . . . . 135

Explaining the Media Bay Modules headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Media bay module Bus numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Identifying the module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Module types and capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

GATM (Global Analog Trunk module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Ports on Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Defining trunk module types and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Configuring the trunk module to line type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Determining Clock Sources for DTMs or BRIs . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Timing within networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

T1 interface parameters (region-specific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Interface levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Internal CSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Programming Operations Guide

8 Contents

Viewing station module information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Internally-driven channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Working with the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

E1 parameters (region-specific) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

PRI Call-by-Call service selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Provisioning lines (PRI, T1, DASS2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Provisioning a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Provisioning BRI loops/lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Deprovisioning a line/loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

PRI B-channel provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Trunk module ports programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

PRI version information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Determining station port state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Viewing port device information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Station module line deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Viewing Media Bay Module status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Disabling/enabling a DS30 bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Disabling/enabling a single module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Disabling/enabling a port channel setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Chapter 6

Data and split-line configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Configuring the DDI Mux module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

DDI Mux features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Configuring DDI Mux connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Assigning the DDI mux modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Assigning lines for voice traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Assigning lines to the data module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Changing the line type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Assigning the line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Removing a line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Removing the line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Configuring the line for telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Configuring the DDI Mux to work with the DTE . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Universal T1 WAN (UTWAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Activating the UTWAN feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

UTWAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Frame Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Point-to-Point-Protocol (PPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Fragmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

RTP Header compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Configuring the Business Communications Manager to use the UTWAN . . . . . 171

N0008589 3.3

Contents 9

Assigning lines for voice traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Assigning lines for data traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Determining which lines are available to the UTWAN . . . . . . . . . . . . . . . . . 172

Changing the line type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Assigning lines to the Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Removing a line assigned for data traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Configuring the UTWAN Network Interface parameters . . . . . . . . . . . . . . . . . . . 175

Configuring the UTWAN Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . 175

Configuring the UTWAN to use a Frame Relay link . . . . . . . . . . . . . . . . . . . . . . 177

Configuring the Frame Relay parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Configuring the PVC Configuration parameters . . . . . . . . . . . . . . . . . . . . . . 179

Configuring the UTWAN to use a PPP link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Configuring the PPP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Configuring the LCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Configuring the IPCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Configuring the PPP User List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Configuring additional IP addresses for the UTWAN . . . . . . . . . . . . . . . . . . . . . 187

Examples of uses of multiple IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . 187

Restrictions when using multiple IP addresses . . . . . . . . . . . . . . . . . . . . . . 187

Adding an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Modifying an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Deleting an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Viewing the UTWAN performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Viewing UTWAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Configuring a data module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Viewing the data module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Programming the BayStack settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Fixed access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Adding line assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Deleting line assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Switched access (PRI & BRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Adding line assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Deleting line assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Line pool access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Adding line pool access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Deleting line pool access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Chapter 7

Telephony Services overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Process map: Creating telephony services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Telephony Services headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Typical DN record headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

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10 Contents

Planning your telephony services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Three basic system telephony configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Telephony metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Chapter 8

Telephony feature planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Creating numbering plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Name a telephone, a line or a Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Incoming and outgoing call display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Programming line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Making lines available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Distinctive ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Centralized and group answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Pick up features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Emergency 911 dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Receive a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Holding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Parking or transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Sharing calls by parking on SWCA buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Prevent calls from ringing at your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Communicating in the office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Using handsfree and mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Track your incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Use alternate or scheduled services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Special telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Auxiliary devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Call out to external systems using host system dialing . . . . . . . . . . . . . . . . . . . . . . . 234

Call in from outside the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Square system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

PBX system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

DID system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Legacy devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

N0008589 3.3

Contents 11

Controlling telephone programming access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Chapter 9

Configuring lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Understanding the process of line configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Understanding how the system identifies lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Copying line programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Determining which lines you need to program . . . . . . . . . . . . . . . . . . . . . . . . . . 242

VoIP lines (require keycode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Target lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Physical lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

All lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Using the General record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Assigning Trunk/line data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Loop start analog/digital fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Ground start fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

DID fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

E&M fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Target lines and DASS2 fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

PRI fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

BRI fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

DPNSS fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

VoIP fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Lines field cross-reference chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Turn Privacy on or off for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Received # . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Line pool tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Using loss packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Assigning Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Setting line restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Setting remote restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Setting line telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Chapter 10

Configuring BRI Loops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

BRI configuration process map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Using an NT-1 for BRI U2/BRI U4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Identifying BRI T-loops (T1 profiles) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Adding SPIDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Identifying the SPID B-channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Adding SPID network DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Identifying BRI T-loops (ETSI, QSIG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Configuring D-packet service for T loops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

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12 Contents

Provisioning the loop variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Setting BRI for ISDN device connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Configuring S-loops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Chapter 11

Controlling access into the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Defining DN length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Changing the DN length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Using the Received # length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Changing the received # length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Assigning target lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Assigning a target line to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Configuring the target line received number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Configuring for remote access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Creating Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Defining remote access packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Using COS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

External access tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Provisioning the Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Provisioning the lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Programming BRI lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Assigning the lines to telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Wiring internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Assigning DNs to the S- loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Configure the ISDN terminal records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Notes about the Public and Private Received Numbers . . . . . . . . . . . . . . . . 300

Remote access line settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Remote access on loop start trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Remote access on T1 DID trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Remote access on PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Remote access on DPNSS lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Remote access on a private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Defining line pool access for remote packages . . . . . . . . . . . . . . . . . . . . . . . 304

Defining remote Page for remote packages . . . . . . . . . . . . . . . . . . . . . . . . . 304

Creating COS parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Notes about COS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

COS examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Chapter 12

Configuring outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Configuring the public and private dialing plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Setting Dialing timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Using private network dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Setting up the dialing plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Outgoing private calls routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

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Contents 13

Setting up public network dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

About the Public DN lengths table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Adding or modifying dialing plan Public DN lengths . . . . . . . . . . . . . . . . . . . 317

Outgoing public calls routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Determining line access dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Understanding access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Programming access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Call Park codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Creating Direct Dial sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Tips about access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Using the MCDN access codes (tandem calls) . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Setting up line pool access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Using Carrier codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

About Carrier access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Identifying Carrier access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Configuring call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Routing configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Defining routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Call by Call service routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Programming the PRI routing table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Enbloc dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Using destination codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Why use destination codes? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Deciding on a code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Grouping destination codes using a wild card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Configuring destination codes with wild cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Create the destination code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Set up the destination code schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Enable/disable wild card digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Setting up a destination for local calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Setting up a route through a dedicated trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Notes about the Absorbed length: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Adding Carrier access codes to destination codes . . . . . . . . . . . . . . . . . . . . . . . 346

Programming for least-cost routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Using multiple routes and overflow routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Using dialing restrictions with routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Configuring Call by Call services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Supporting protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Call by Call services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Switches supporting Call by Call limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Provisioning for Call by Call limits with PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Other required programming in the Unified Manager . . . . . . . . . . . . . . . . . . 352

Setting CbC limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Programming Operations Guide

14 Contents

Viewing CbC limit metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Defining restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Adding a restriction filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Notes about restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Adding overrides to restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Restriction filter examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Enhanced 911 (E911) configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Chapter 13

Configuring DN records, an overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Understanding the configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366

DN mapping for digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

Double Density and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

DN chart for upgraded 2.5 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

DN chart for new 3.0 or newer systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

DN mapping for ISDN and legacy wireless handset devices . . . . . . . . . . . . . . . 370

Defining the System DN headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

The two sides of a DN record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

The System DN headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

DN Registration headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Moving between the Inactive and Active lists . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Deregistering IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Feature DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Renumbering DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Using a wizard to renumber telephone DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Change telephone DNs using the Unified Manager . . . . . . . . . . . . . . . . . . . . . . 379

Setting CbC limits (on U.K. core BCMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

PRI line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Removing restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Default filters (North America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Default filters (other) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

From Active list to the Inactive list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

From Inactive list to Active list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Chapter 14

Configuring DNs using the Wizards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Editing DN Record Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

What you need to know to fill out a template . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Creating telephone records with the Add Users Wizard . . . . . . . . . . . . . . . . . . . . . . 387

What you need to know about the user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Notes about Add Users target lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Changing button programming in the wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Notes about programming telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . 395

N0008589 3.3

Contents 15

Using remote templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396

Saving wizard pages on your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Chapter 15

Configuring DNs for system devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

Copying settings to other DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Identifying the telephone (General heading) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

Configuring line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

Assigning line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

Rules about assigning prime lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Assigning intercom (I/C) buttons (keys). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Private OLI notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Determining line assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Applying target lines (incoming calls only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Notes about assigning lines to telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Assigning line pool access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

About PRI line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Using Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Assigning Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Answer DN notes: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Defining device capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Configuring the Capabilities features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

Line redirection notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Assigning Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

DPNSS notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

Assigning a Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Determining analog settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424

MWI tone/lamp matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Setting intrusion controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Setting SWCA call groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Configuring SWCA call groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Defining user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Configuring user preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Call log notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Programming telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Configuring buttons from the DN record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Notes about button programming: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Replacing digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Button labeling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

Default button assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

7316E digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

Programming Operations Guide

16 Contents

7316 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

7208 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

7100 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

7000 button defaults* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

7406 cordless digital phone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

IP telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

WLAN IP telephone default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Configuring user speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Entering user speed dials at the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

Setting up CAP stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

Configuring CAP/KIM assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

Monitoring telephones with the CAP or KIM module . . . . . . . . . . . . . . . . . . . . . . 449

Configuring a CAP or KIM module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

Programming CAP/KIM buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

Cold starting the KIM to erase programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

Programming restrictions for DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452

Defining telephone dialing restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Setting restriction schedules for telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Defining line/set restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Configuring telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

Deleting a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

2004 IP telephone and 2050 Software Phone button defaults . . . . . . . . . . . 440

2002 IP telephone button defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

2001 IP telephone button defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

CAP/KIM notes: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Chapter 16

Configuring system settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

Receiving and sending calling party name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Network name display interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Enabling/disabling outgoing name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Programming Business name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

Using alpha tagging for name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

Programming Feature settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

Background and on-hold music sourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468

Answer key levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Configuring system-wide call appearance groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Finding SWCA calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Programming SWCA controls for your system . . . . . . . . . . . . . . . . . . . . . . . . . . 471

How SWCA works in a call group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

N0008589 3.3

Phantom DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Contents 17

Transferring calls between SWCA groups . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Parking and retrieving calls on SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Manually associating a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Parking a call to a SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476

Retrieving a parked call from a SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . 476

Call interactions with SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476

Resetting call log space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

Setting system timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

Define release reason levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

Configuring system speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

Assigning numbers to system speed dial codes . . . . . . . . . . . . . . . . . . . . . . . . . 483

Setting system telco features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

Defining Voice Message Center numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

Setting outgoing name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Configuring ONN blocking service codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Chapter 17

Configuring schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Turn services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Overriding services with a Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Direct-dial telephone ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Defining common schedule settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Defining the service control password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Changing schedule names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492

Changing schedule times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

About start and stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

Defining service schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Configuring ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Defining ring groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Defining ringing service schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Assigning ringing groups to lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Configuring restriction service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Notes about restriction service filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

Configuring routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

Chapter 18

Configuring public networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Simple networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Callers using Business Communications Manager . . . . . . . . . . . . . . . . . . . . . . . 504

Callers in the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Callers in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Dialing plans for T1 lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

Dialing plan using public lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

Destination code numbering in a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

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18 Contents

Other programming that affects public networking . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Chapter 19

Configuring private networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Private network programming parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Private networking protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Keycode requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Remote access to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Lines used for networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

Other programming that affects private networking . . . . . . . . . . . . . . . . . . . . . . 511

Using routing to create networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Using shared line pools to create a network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

PRI networking using Call-by-Call services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Chapter 20

Configuring private networks with SL-1 MCDN. . . . . . . . . . . . . . . . . . . . . 523

System numbering plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524

Creating tandem private networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524

Calls originating from the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

Calls originating in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Routing for tandem networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Understanding MCDN network features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

Network Call Redirection Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

ISDN Call Connection Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

Trunk Route Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Trunk Anti-tromboning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

Using SL-1 with MCDN to network with a Meridian system . . . . . . . . . . . . . . . . . . . 537

Meridian system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537

MCDN networking checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

UDP-specific programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539

CDP-specific programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

An example of a private network with Meridian 1 . . . . . . . . . . . . . . . . . . . . . . . . 541

VoIP networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544

Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538

Configuring special IP trunking interoperability . . . . . . . . . . . . . . . . . . . . . . . 545

Chapter 21

Configuring ETSI QSIG and DPNSS network services. . . . . . . . . . . . . . . 547

Networking with ETSI QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548

ETSI Euro network services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

DPNSS 1 services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

DPNSS 1 capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

DPNSS to Embark connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

DPNSS 1 features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

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Contents 19

Three party service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Making a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Using the diversion feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

Setting Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

Using the Redirection feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Setting redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Executive intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Intrusion levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Programming IPL on a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Call offer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

Call Offer Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

Restrictions by telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

User actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Route optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Setting Route Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Loop avoidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Programming loop avoidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Private networking with DPNSS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Guidelines for creating a private numbering plan with DPNSS . . . . . . . . . . . . . . 562

Customizing the DPNSS routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562

Chapter 22

Configuring centralized voice mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563

Business Communications Manager as host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Meridian system as host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

CallPilot compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Meridian Mail compatibility issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

System set up for host Business Communications Manager . . . . . . . . . . . . . . . . . . 565

System set up for satellite systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Configuring the system for centralized voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

Meridian MCDN call features over PRI SL-1 lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Message Waiting Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

Break-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Configuring MWI on DPNSS 1 networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Assigning message centers to a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Programming MWI and MWC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Selecting a message center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Setting Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576

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20 Contents

Chapter 23

Configuring Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577

How to use Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578

Identifying a Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

Hunt group modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Hunt group members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Adding a Hunt group member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Moving members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

Programming Hunt group lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

Assigning a line to a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Feature operation within Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 588

Monitoring Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 589

Setting up Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 589

Using Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Using Hunt group metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591

Removing a Hunt group member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Removing all members from a Hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Unassigning a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Unassigning all lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Chapter 24

Configuring Hospitality Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

About the Hospitality feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Hospitality telephone definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Alarm Time (AL) feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Power failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Setting up Hospitality services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Identifying room telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Identifying Call Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

Setting room restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

Programming Alarm data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

Setting alarm parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

Configuring for expired alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

Using the Hospitality Services Admin telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600

Hospitality Services admin alarm feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600

Setting the state of a room at a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

Setting room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

Using the Hospitality services room telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

Setting the alarm on a room telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

Change or cancel an alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

Turn off an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

Setting the Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604

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Chapter 25

Configuring the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 605

Selecting the music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

Configuring BcmAmp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 607

Opening the BcmAmp Administration application . . . . . . . . . . . . . . . . . . . . . . . . 607

Loading music onto the Business Communications Manager . . . . . . . . . . . . . . 607

Restrictions on uploading files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608

Deleting music from Business Communications Manager . . . . . . . . . . . . . . . . . 608

Adding music to the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609

Removing music from the Play List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609

Using the BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610

Configuring a Network Device to be the IP Music Source . . . . . . . . . . . . . . . . . . . . . 611

Chapter 26

Configuring the MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Types of MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Signaling channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

Media channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

DSP resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

Voice bus paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

Media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

Rules for managing the MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

Signaling channel rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

Media channel rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

Example of how to estimate peak media channel usage . . . . . . . . . . . . . . . 616

DSP resources rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Voice bus path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Media gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

Determining the MSC resources you require . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

ISDN WAN (Dial-up/Nailed-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

DECT mobility (legacy system) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

Voice Mail and ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

IVR and IVR Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

IP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621

Record of required MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624

Example of a Business Communications Manager configuration . . . . . . . . . 625

Configuring the MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626

Viewing the MSC information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626

Viewing the MS-PEC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Understanding the MSC Minimum and Maximum values . . . . . . . . . . . . . . . . . . 628

Minimum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

Programming Operations Guide

22 Contents

Viewing the MSC Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

Changing the MSC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

Creating a custom MSC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630

DTMF Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

Changing the DS30 Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

Configuring Double Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634

Chapter 27

Using a wizard to change data parameters . . . . . . . . . . . . . . . . . . . . . . . . 637

Viewing Business Communications Manager resources . . . . . . . . . . . . . . . . . . . . . . 637

Using the Network Update Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

What you need to know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639

Chapter 28

Configuring DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

DHCP configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

Configuring the DHCP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642

Configuring a DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

LAN settings for DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646

Configuring Address ranges for a Local Scope . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Configuring Excluded addresses for a Local Scope . . . . . . . . . . . . . . . . . . . . . . 649

Configuring Reserved addresses for a Local Scope . . . . . . . . . . . . . . . . . . . . . . 651

Remote Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

Adding a Remote Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

Modifying Remote Scope settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Configuring Remote Scope Address ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Configuring Remote Scope excluded addresses . . . . . . . . . . . . . . . . . . . . . . . . 657

Maximum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

Adding an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Modifying an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Deleting an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

Adding an excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

Modifying excluded address ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Deleting an excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Adding a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

Modifying a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

Deleting a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

Viewing the Lease Information for a Reserved address . . . . . . . . . . . . . . . . 652

Adding an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Modifying address ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656

Deleting an address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656

Adding a excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

Modifying excluded address ranges: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658

Deleting an excluded address range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658

N0008589 3.3

Contents 23

Configuring Remote Scope Reserved Addresses . . . . . . . . . . . . . . . . . . . . . . . . 659

Adding a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

Deleting a reserved address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660

Remote Scope Lease Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660

Deleting a Remote Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661

Configuring a DHCP Relay Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

Deleting a server from the Server List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

LAN settings for DHCP Relay Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663

Importing and Exporting DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

Exporting DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

Importing DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665

Reconciling the DHCP data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665

Chapter 29

Configuring the LAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

Viewing the LAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

Configuring LAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

Setting LAN global parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

Configuring a LAN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

Configuring multiple IP addresses for the LAN interface . . . . . . . . . . . . . . . . . . . 671

Adding an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

Modifying an Additional IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

Deleting an Additional IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

Viewing LAN performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672

Chapter 30

Configuring the WAN resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

Permanent WAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

Frame Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

Point-to-Point-Protocol (PPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674

Multi-link Point-to-Point Protocol (MLPPP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674

WAN data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674

Viewing WAN resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674

Setting global WAN parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

Configuring the PPP password list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

Modifying an existing item on the PPP Password List. . . . . . . . . . . . . . . . . . 676

Deleting an item from the PPP Password List. . . . . . . . . . . . . . . . . . . . . . . . 676

Configuring the WAN interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

Configuring WAN summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

Setting WAN Line Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679

Setting WAN Sync Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

Setting WAN Frame Relay Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

PVC Congestion Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

Adding PVC congestion control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

Programming Operations Guide

24 Contents

WAN PPP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Configuring multiple IP addresses for a WAN interface . . . . . . . . . . . . . . . . . . . 685

Configuring the DLCI to IP Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

WAN performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Chapter 31

Configuring the Dial Up resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

Configuring the dial up global parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

V.90 modem dial up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

Enabling and disabling the V.90 modem interface . . . . . . . . . . . . . . . . . . . . . . . 690

Changing the Modem Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

Configuring the V.90 modem interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

ISDN dial up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Creating an ISDN dial up interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Configuring an ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

Configuring the ISDN channel characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

Deleting an ISDN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

Point to Point Protocol on Ethernet (PPPoE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 701

Settings required for PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 701

Installing PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

Creating a PPPoE dial up interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703

Configuring a PPPoE interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703

Connecting to the Internet Service Provider (ISP) . . . . . . . . . . . . . . . . . . . . . . . 705

Deleting a PPPoE interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

Guidelines for using Remote Dial-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

Modifying PVC congestion controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Deleting a PVC congestion control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Examples of uses of multiple IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . 685

Restrictions when using multiple IP addresses . . . . . . . . . . . . . . . . . . . . . . 685

Adding an additional IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Modifying an Additional IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

Deleting an Additional IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

Adding DLCI to IP Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Modifying DLCI to IP Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Deleting DLCI to IP Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Assigning an ISDN dial number and IP address . . . . . . . . . . . . . . . . . . . . . . 699

Modifying the characteristics of an existing ISDN channel . . . . . . . . . . . . . . 699

Deleting an ISDN channel from the ISDN Channel Characteristics list . . . . 699

Chapter 32

Configuring DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707

Using the Business Communications Manager DNS service . . . . . . . . . . . . . . . 708

N0008589 3.3

Contents 25

Chapter 33

Configuring IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

Routing Information Protocol (RIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

Open Shortest Path First (OSPF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

IP routing protocol precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

Configuring IP Routing global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 711

Setting the RIP Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 711

Setting the OSPF Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

Configuring IP routing on an interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713

Configuring RIP parameters on a network interface . . . . . . . . . . . . . . . . . . . . . . 713

Enabling the RIP Subnet summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

Disabling the RIP Subnet summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

Configuring OSPF parameters on a network interface . . . . . . . . . . . . . . . . . . . . 716

OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718

Adding OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718

Modifying OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 718

Deleting OSPF NBMA Neighbors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

Static routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

Adding a static route to the routing table . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

Modifying the static route configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720

Deleting a static route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720

Restarting the router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 721

Chapter 34

Configuring Web Cache. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

Guidelines for using Web caching/Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

Important Web Cache considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

Web Cache page update required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

DIALUP interfaces blocking condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

Additional IP addresses are not blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

Chapter 35

Configuring QoS monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

How QoS monitoring works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

Setting the QoS monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

Viewing the QoS Monitor Mean Opinion Score . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

Configuring the logging options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

Viewing the Mean Opinion Score log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

Chapter 36

Configuring Net Link Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733

Enabling or Disabling Net Link Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734

Selecting a permanent WAN link as the primary WAN connection . . . . . . . . . . . . . . 734

Selecting a dial-up link as the primary WAN connection . . . . . . . . . . . . . . . . . . . . . . 736

Programming Operations Guide

26 Contents

Chapter 37

Configuring NAT (Network Address Translation) . . . . . . . . . . . . . . . . . . . 737

Static NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

Dynamic NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

NAT and IP Firewall filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

Managing Business Communications Manager . . . . . . . . . . . . . . . . . . . . . . . . . 738

Enabling and disabling NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

Configuring an Interface with NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739

Adding Default rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739

Adding a Rule to an interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740

Modifying a Rule to an Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741

Configuring NAT to change the source IP address used for WAN traffic . . . . . . 742

Deleting a Rule to an Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742

Configuring the Rule order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742

Examples of common NAT configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

Example 1: Using a static Public IP address . . . . . . . . . . . . . . . . . . . . . . . . 743

Example 2: Using dynamic Public IP address . . . . . . . . . . . . . . . . . . . . . . . 744

Example 3: Changing the source IP address of WAN traffic . . . . . . . . . . . . 745

Chapter 38

Configuring NTP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749

Configuring the NTP Client settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 750

Starting the NTP Client Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 751

Manually updating the Business Communications Manager time . . . . . . . . . . . . . . . 752

Chapter 39

Virtual Private Networks (VPN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753

PPTP tunnel notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753

IPSec tunnel modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 754

PPTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 754

Settings required for PPTP tunnels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755

NAT (Network Address Translation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755

QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755

IP Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755

Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 755

IP Addresses and DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756

DNS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756

Changing the PPTP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756

Adding a PPTP client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 757

Deleting a PPTP client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

Adding a PPTP tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

Configuring a PPTP tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 759

Add a Destination Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 762

N0008589 3.3

Contents 27

Modifying a Destination Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 763

Deleting a Destination Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764

Deleting a PPTP tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764

IPSec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 765

Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 766

Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

Encryption method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

Authentication method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

IPSec capacity restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 768

Settings required for IPSec tunnels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 768

NAT (Network Address Translation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 768

Dialup ISDN connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

Compatibility with Contivity Extranet Switch and Shasta 5000 . . . . . . . . . . . 769

IPSec and PPTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

Multiple IP Address restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

Firewall rules for IPSec Branch Office and Remote User Tunnels . . . . . . . . 769

Changing the IPSec global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 773

IPSec Branch Office configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

Adding a Branch Office IPSec Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

Adding Local Accessible Networks to the Branch Office IPSec tunnel . . . . . 777

Adding Remote Accessible Networks to the Branch Office IPSec tunnel . . . 777

Sending all traffic from Local Accessible Networks through the IPSec tunnel 778

Modifying a Branch Office IPSec Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

Modifying Local Accessible Networks to the Branch Office IPSec tunnel . . . 779

Modifying Remote Accessible Networks to the Branch Office IPSec tunnel . 779

Deleting a Branch Office IPSec tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 780

Deleting Local Accessible Networks to the Branch Office IPSec tunnel . . . . 780

Deleting Remote Accessible Networks to the Branch Office IPSec tunnel . . 780

Creating a tunnel between two Business Communications Managers . . . . . . . . 781

Configuring the first Business Communications Manager . . . . . . . . . . . . . . 781

Configuring the second Business Communications Manager . . . . . . . . . . . 781

Creating a tunnel between a Business Communications Manager and a Contivity Extranet

Switch v02_61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 782

Configuring the Business Communications Manager . . . . . . . . . . . . . . . . . . 782

Configuring the Contivity Extranet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 782

Configuring the Business Communications Manager . . . . . . . . . . . . . . . . . . 783

Configuring the Contivity Extranet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . 783

IPSec Remote User configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784

IPSec Remote User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784

Split Tunneling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784

Adding a Remote User IPSec Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

Assigning an IP Address to a Remote User Account . . . . . . . . . . . . . . . . . . 786

Adding a Remote IP Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787

Programming Operations Guide

28 Contents

Adding Remote User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 789

Configuring Remote User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791

Deleting a Remote User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793

Creating Banner Text for a remote user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793

Chapter 40

Policy-enabled networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 795

Policy configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 795

Differentiated Services (DiffServ) overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 795

COPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800

Policy overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800

Implementing Quality of Service (QoS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 801

Configuring the QoS Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 801

Configuring Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 802

Configuring Policy Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804

Configuring Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

Configuring QoS policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Implementing Common Open Policy Services (COPS) . . . . . . . . . . . . . . . . . . . . . . . 811

Viewing COPS statistics and capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

Modifying a Remote IP Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

Deleting a Remote IP Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

Configuring the DNS/WINS setting for the Remote User Account . . . . . . . . 791

Adding a Split Tunnel Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792

Modifying a Split Tunnel Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792

Deleting a Split Tunnel Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793

DiffServ IP Quality of Service (QoS) architecture . . . . . . . . . . . . . . . . . . . . . 796

DiffServ components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797

IP service classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 798

Packet classifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Creating an interface group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 802

Modifying an interface group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 803

Deleting an interface group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 803

Creating an IP filter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804

Modifying an IP filter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 805

Deleting an IP filter configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

Creating an IP filter group entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

Modifying an IP filter group configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

Deleting an IP filter group entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

Creating an Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

Modifying an Action entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 808

Deleting an Action entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 808

Adding a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Modifying a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810

Deleting a policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810

N0008589 3.3

Contents 29

Configuring a COPS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814

Adding a COPS Client Server entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814

Modifying a COPS Client Server entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814

Modifying the COPS Client Server Retry Data . . . . . . . . . . . . . . . . . . . . . . . 815

Configuring the Policy Agent characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816

Chapter 41

Configuring IP Firewall Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

Packet filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

Basic (stateless) Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

Stateful Packet Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820

IP Firewall filters and NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820

Viewing and changing the status of Firewall Filters . . . . . . . . . . . . . . . . . . . . . . . . . . 820

Configuring IP Firewall Filters for an interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821

Adding Default Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 822

Adding an Input Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . . . 823

Modifying an Input Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . 825

Deleting an Input Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . . 825

Configuring the order of the input filters for an interface . . . . . . . . . . . . . . . . . . . 826

Adding an Output Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . . 827

Modifying an Output Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . 827

Deleting an Output Filter for a Firewall Filter Interface . . . . . . . . . . . . . . . . . . . . 827

Configuring the order of the Output Filters for an interface . . . . . . . . . . . . . . . . . 828

Accessing Unified Manager through the Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . 829

Firewall rules for Business Communications Manager with Dialup interfaces . . . . . . 831

Appendix A

Defining region-based defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

Region-based system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

Core software and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

Caller ID displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

Companding Law by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

Mobility services by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

Media bay module availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837

FEM-trunk module combinations by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

PRI line protocol support, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

Supported ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840

Defining time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . 841

System feature defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 841

Dialing plan defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 845

CallPilot regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 847

Programming Operations Guide

30 Contents

Appendix B

System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

Business Communications Manager feature codes . . . . . . . . . . . . . . . . . . . . . . . . . 849

Button programming features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 853

Appendix C

ISDN overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857

Welcome to ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857

Services and features for ISDN BRI and PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860

PRI services and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860

BRI services and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860

ISDN hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864

PRI hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864

BRI hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864

Clock Source for ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866

ISDN BRI NT1 equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867

ISDN standards compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867

Planning your ISDN network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867

Ordering ISDN PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

Ordering ISDN PRI Service in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

Ordering ISDN PRI Service in United States . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

Ordering ISDN PRI Service Outside of Canada and the United States . . . . . . . 868

Ordering ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

Ordering ISDN BRI Service in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

Ordering ISDN BRI Service in the United States . . . . . . . . . . . . . . . . . . . . . . . . 869

Ordering ISDN BRI Service Outside Canada and the United States . . . . . . . . . 869

Supported ISDN Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869

ISDN Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 870

Program PRI Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 870

Programming ISDN BRI Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

Program PRI Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 872

Program ISDN BRI Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 872

Program Direct Inward System Access (DISA) on PRI Lines . . . . . . . . . . . . . . . 873

Analog versus ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858

Types of ISDN service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858

ISDN Layers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 859

ISDN bearer capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 859

Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 861

Name and number blocking (ONN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 862

Call by Call Service Selection for PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 862

Emergency 911 dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

2-way DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

Dialing plan and PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

S Reference Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 865

T Reference Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 865

N0008589 3.3

Contents 31

Method 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 873

Method 2 (North America only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 873

Program ISDN Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

Terminal equipment for BRI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

Devices on an S loop (BRI cards only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

S or LT Loop DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 874

D-packet Service (BRI only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 875

Appendix D

Configuring an analog device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877

Configuring an analog device DN record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 878

General heading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 879

Line access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880

To assign lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880

To assign line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881

To assign a prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881

Defining device capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 882

Assigning an external Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 884

Determining analog device settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885

Reviewing Set restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 886

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 887

Numerical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 887

A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 887

B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 890

C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 892

D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 897

E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 904

G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905

H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 906

J . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911

K . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 912

L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 912

M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 914

N . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 916

O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917

P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 918

Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 923

R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 923

S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 927

T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 932

U . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 935

V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 936

Programming Operations Guide

32 Contents

W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 937

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 939

N0008589 3.3

Figures

Figure 1 Security Alert dialog (JVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 2 Main Product Maintenance and Support web page . . . . . . . . . . . . . . . . . . . . . . 69

Figure 3 Maintenance Tools dialog web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Figure 4 Main Product Maintenance and Support web page . . . . . . . . . . . . . . . . . . . . . . 70

Figure 5 Unified Manager first-page buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Figure 6 Wizards icon page, accessed through the Wizards button . . . . . . . . . . . . . . . . 76

Figure 7 Main display of the Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Figure 8 Tabbed page example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Figure 9 Accessing navigation tree heading help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Figure 10 Accessing navigation tree heading help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Figure 11 PuTTY Configuration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Figure 12 Business Communications Manager Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 13 Process for initial system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Figure 14 Process for configuring the telephony components . . . . . . . . . . . . . . . . . . . . . 94

Figure 15 Process for activating optional keycoded features . . . . . . . . . . . . . . . . . . . . . . . 95

Figure 16 Process for configuring the data and IP telephony components . . . . . . . . . . . . 96

Figure 17 Post-setup processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Figure 18 Upgradeable BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Figure 19 BCM200 and BCM400 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Figure 20 Quick Start Wizard application warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Figure 21 Maintenance Tools screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 22 Job scheduling window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 23 Security and user access headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figure 24 Unified Manager Timeout setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figure 25 System security level settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 26 User Profile screen to add or modify a user profile . . . . . . . . . . . . . . . . . . . . . 124

Figure 27 User Manager delete confirmation dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Figure 28 User profile for dial-up user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 29 Default user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Figure 30 User Group List add/modify screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Figure 31 User Manager delete confirmation dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 32 Domain User Group Profile add/modify screen . . . . . . . . . . . . . . . . . . . . . . . . 131

Figure 33 Lockout Policy screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 34 Password Policy tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Figure 35 Resources, Media Bay Modules menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 36 Confirming the Programmed Bus Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Figure 37 Example of PRI module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Figure 38 Finding state of port on Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 39 Station media bay module Bus headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Figure 40 Bus assigned to a station module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Programming Operations Guide

34 Figures

Figure 41 Finding state of port on Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Figure 42 Ports on Bus, B1 screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Figure 43 Warning: This will disable the port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Figure 44 Network overview: DDI MUX connected to 2.5 hardware internal router . . . . . 162

Figure 45 Network overview: DDI MUX connected to BCM400 internal router . . . . . . . . 163

Figure 46 Overview of network using DDI Mux module with an external router . . . . . . . . 163

Figure 47 Tasks for installing the telephony components . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 48 Telephony Services menu options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Figure 49 Headings found under typical DN heading . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Figure 50 Square system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Figure 51 PBX system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Figure 52 DID system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Figure 53 Incoming public and private call coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Figure 54 Process map: Configuring the lines for your system . . . . . . . . . . . . . . . . . . . . 240

Figure 55 Lines menus and fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Figure 56 Using the Lines General screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Figure 57 Target line Private and Public received numbers . . . . . . . . . . . . . . . . . . . . . . . 271

Figure 58 Entering a line restriction filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Figure 59 Enter remote restriction filters for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Figure 60 Choosing a remote voice message center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Figure 61 Loops headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Figure 62 Process map: Configuring the loops for your BRI module . . . . . . . . . . . . . . . . 278

Figure 63 T-loop screen (T1 profiles) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Figure 64 Adding a SPID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Figure 65 Assign number of B-channels per SPID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Figure 66 Add Network DN to SPID X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Figure 67 Specifying a Network DN call type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Figure 68 T-loop screen (UK profile) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Figure 69 Enable/disable D-packet service, and associate a loop . . . . . . . . . . . . . . . . . . 284

Figure 70 Add a D-packet service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Figure 71 Add a TEI to the D-packet service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Figure 72 Provisioning BRI loops . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Figure 73 Provisioning BRI loop lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Figure 74 Configuring an auto-answer BRI line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Figure 75 Assigning the BRI line to a DN record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Figure 76 BRI RJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Figure 77 S-loop screen (North American profile) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Figure 78 Adding a DN to the Loop DN group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Figure 79 Adding a Loop DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Figure 80 Process map: Access headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Figure 81 DN length screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Figure 82 Received # length, (PBX template default) . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

N0008589 3.3

Figures 35

Figure 83 Assigning a target line to a set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Figure 84 Defining a Received number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Figure 85 Setting remote page for a remote access package . . . . . . . . . . . . . . . . . . . . . 305

Figure 86 Assigning COS password and remote access parameters . . . . . . . . . . . . . . . 306

Figure 87 Unified manager telephony services headings . . . . . . . . . . . . . . . . . . . . . . . . 311

Figure 88 Configuring private network types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Figure 89 Adding a Public DN length prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Figure 90 Defining the prefix DN length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Figure 91 Line management diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Figure 92 Defining access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Figure 93 Direct dial menu and screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Figure 94 Local call tandemed through Business Communications Manager nodes . . . . 326

Figure 95 Defining line pool access codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Figure 96 Adding Carrier code prefix records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Figure 97 Configuring a carrier code prefix ID length . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Figure 98 Call Routing headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Figure 99 Add a route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Figure 100 Define route parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Figure 101 Using destination codes to access another system . . . . . . . . . . . . . . . . . . . . . 337

Figure 102 Adding a destination code with a wild card . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Figure 103 Routing Service programming example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Figure 104 Destination codes for call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Figure 105 Carrier code call numbering sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Figure 106 Multiple routing with destination schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Figure 107 Configuring the Normal schedule for overflow . . . . . . . . . . . . . . . . . . . . . . . . . 347

Figure 108 Setting CbC limits parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Figure 109 PRI Overlap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Figure 110 Metrics for all CbC options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Figure 111 Restriction Filters headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Figure 112 Adding restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Figure 113 Adding overrides to restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Figure 114 Line restriction example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Figure 115 Remote line restriction example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Figure 116 Process map: Configuring DNs for system devices . . . . . . . . . . . . . . . . . . . . . 364

Figure 117 System DNs main headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Figure 118 Registration DNs, main headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Figure 119 Target line assignments in the Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Figure 120 Feature selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Figure 121 Internal autodial selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Figure 122 External autodial selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

Figure 123 Add Users first page, choosing remote template . . . . . . . . . . . . . . . . . . . . . . . 394

Figure 124 First and second-level System DNs headings and features . . . . . . . . . . . . . . . 398

Figure 125 Headings found under typical DNXXX heading . . . . . . . . . . . . . . . . . . . . . . . . 399

Programming Operations Guide

36 Figures

Figure 126 DN General screen for digital and IP telephones . . . . . . . . . . . . . . . . . . . . . . . 401

Figure 127 Line access fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Figure 128 Assigning characteristics to each line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Figure 129 7316E display button assignment protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Figure 130 Adding an intercom button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Figure 131 Adding an Answer DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Figure 132 Answer condition for Answer DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Figure 133 Features that define telephone feature capabilities . . . . . . . . . . . . . . . . . . . . . 415

Figure 134 Configuring call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Figure 135 ATA settings for a DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

Figure 136 SWCA call groups screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Figure 137 User preference telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Figure 138 Button programming options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Figure 139 7316E lower button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Figure 140 7316 telephone button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

Figure 141 The 7208 button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

Figure 142 7000 button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Figure 143 7406 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Figure 144 2004/2050 default button programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Figure 145 2002 default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Figure 146 2001 default button formatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Figure 147 Add a user speed dial code to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

Figure 148 Entering call parameters for a user speed dial . . . . . . . . . . . . . . . . . . . . . . . . . 442

Figure 149 7316E with KIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Figure 150 CAP/KIM assignment, CAP/KIM 1 screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446

Figure 151 Programming a CAP/KIM button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Figure 152 Telephone-based dialing restrictions, menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 450

Figure 153 General restrictions for telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

Figure 154 Defining set restrictions for the Night schedule . . . . . . . . . . . . . . . . . . . . . . . . 452

Figure 155 Defining Line/set restrictions for line 001, Night schedule . . . . . . . . . . . . . . . . 453

Figure 156 DN Telco Features fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Figure 157 General Settings headings and fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Figure 158 Feature settings screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

Figure 159 Checking for Park prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Figure 160 Setting SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Figure 161 SWCA indicators, incoming call from a line (auto SWCA association is on) . . 472 Figure 162 SWCA indicators, incoming call from an intercom

Figure 163 Setting system timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

Figure 164 Undefined speed dial screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

Figure 165 Expanded speed dial screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

Figure 166 Voice message center programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

(auto SWCA association for intercom is on) . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

N0008589 3.3

Figures 37

Figure 167 ONN blocking parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

Figure 168 Scheduled Services headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Figure 169 Entering the Service control password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Figure 170 Entering schedule names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Figure 171 Entering schedule time parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Figure 172 Adding a telephone to a ring group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

Figure 173 Defining ring schedule parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Figure 174 Defining ring service schedule line settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Figure 175 Defining restriction service setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Figure 176 Defining routing service settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Figure 177 Connection to a private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

Figure 178 Routing service record: use pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Figure 179 Routing service record: Destination code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Figure 180 Dialing plan for T1 E and M routing network . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Figure 181 Network example using shared line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Figure 182 PRI networking using Call-by Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Figure 183 Private tandem network of Business Communications Managers . . . . . . . . . . 522

Figure 184 Network call redirection path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Figure 185 Call loop on system without ICCL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

Figure 186 Call paths with and without TRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Figure 187 Call paths with and without TAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

Figure 188 MCDN networking, with a common public network connection . . . . . . . . . . . . 539

Figure 189 IP trunking interoperability fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Figure 190 ETSI QSIG networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546

Figure 191 DPNSS networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Figure 192 Message waiting indication message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Figure 193 Camping a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Figure 194 Breaking into a Business Communications Manager call path . . . . . . . . . . . . 570

Figure 195 Telco features Voice message center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Figure 196 Target line Telco features voice message center . . . . . . . . . . . . . . . . . . . . . . . 573

Figure 197 Setting Target line voice mail settings for the telephone . . . . . . . . . . . . . . . . . 574

Figure 198 Hunt groups menus and fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Figure 199 Hunt group XX screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577

Figure 200 Broadcast call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

Figure 201 Linear call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Figure 202 Rotary call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Figure 203 Hunt group XX screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

Figure 204 Moving hunt group members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Figure 205 Adding lines to hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

Figure 206 Silent Monitoring system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Figure 207 Hunt Group Metrics screen for Hunt group 01 . . . . . . . . . . . . . . . . . . . . . . . . . 589

Figure 208 Hospitality commands and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591

Figure 209 Hospitality service times and passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

Programming Operations Guide

38 Figures

Figure 210 Hospitality room settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Figure 211 Hospitality call permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Figure 212 Alarm data fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Figure 213 Expired alarms fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

Figure 214 BcmAmp Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608

Figure 215 Double Density Mode choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

Figure 216 LAN, WAN and Dialup headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

Figure 217 Example Mean Opinion Score Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 730

Figure 218 Example of a Split Tunneling environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 783

Figure 219 DiffServ bandwidth brokers and nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 795

Figure 220 S reference point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

Figure 221 T reference point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864

Figure 222 Active set DN screen example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877

Figure 223 General screen example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877

Figure 224 Line access screen example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 878

Figure 225 Line access screen example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 879

Figure 226 Capabilities screen example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880

Figure 227 Capabilities fields screen example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881

Figure 228 External Hotline screen example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 882

Figure 229 ATA settings example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883

Figure 230 Set restriction example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 884

N0008589 3.3

Tables

Table 1 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Table 2 Menu bar items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Table 3 Navigation tree menu functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Table 4 Security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Table 5 User Profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Table 6 User Group Profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Table 7 Domain User Group Profile settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Table 8 Lockout policy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Table 9 Password policy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Table 10 Bus XX record settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Table 11 Programmed Bus Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Table 12 Module record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Table 13 TI parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Table 14 Services available for each PRI protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Table 15 Module record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Table 16 Configuring DDI Mux connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Table 17 List of all the multiples of 56000 and 64000 bits/s . . . . . . . . . . . . . . . . . . . . . . 165

Table 18 DDI Mux Configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Table 19 Bandwidth available per channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Table 20 Line numbers for the UTWAN based on the DS30 bus of the DTM . . . . . . . . . 172

Table 21 UTWAN Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Table 22 UTWAN frame relay parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Table 23 WAN PVC Configuration parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Table 24 PPP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Table 25 LCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Table 26 IPCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Table 27 PPP User parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Table 28 Additional WAN IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Table 29 Telephony Services subheadings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Table 30 DS30 number and offset line-loop default list . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Table 31 General record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Table 32 Loop start analog and digital fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Table 33 Ground start fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Table 34 DID line fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Table 35 E&M line fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Table 36 Target lines and DASS2 line fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Table 37 PRI line fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Table 38 BRI line fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Table 39 DPNSS line fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Table 40 VoIP line data fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Programming Operations Guide

40 Tables

Table 41 Combined line settings table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Table 42 Loss package settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Table 43 Default restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Table 44 Default remote restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Table 45 Loop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Table 46 Loop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Table 47 Loop settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Table 48 Private and Public received numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Table 49 General record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Table 50 COS password values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Table 51 External access tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Table 52 Private network values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Table 53 Outgoing private calls routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Table 54 Outgoing public calls routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Table 55 Default codes table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Table 56 Access codes values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Table 57 Direct dial values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Table 58 Access/dialing codes: avoiding numbering conflicts . . . . . . . . . . . . . . . . . . . . 324

Table 59 Carrier access code values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Table 60 Route settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Table 61 Call by Call routing table example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Table 62 PRI Service type/DN type values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Table 63 Destination codes: avoiding numbering conflicts . . . . . . . . . . . . . . . . . . . . . . . 336

Table 64 Establishing routes and dialout requirements . . . . . . . . . . . . . . . . . . . . . . . . . 339

Table 65 Destination codes not using a wild card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Table 66 Destination codes using the ANY character . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Table 67 Call by Call Services available on the system . . . . . . . . . . . . . . . . . . . . . . . . . 349

Table 68 Switches and service types chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Table 69 DN length values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Table 70 Default restriction filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Table 71 Default filters for program headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Table 72 DN mapping for ISDN and legacy Companion and DECT handsets . . . . . . . . 368

Table 73 Edit DN Record Template information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Table 74 Add Users wizard information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Table 75 Copy values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Table 76 General record values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

Table 77 Telephone line access fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Table 78 Telephone line assignment fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Table 79 Capabilities fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Table 80 Call forward fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Table 81 Embark validation error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Table 82 Hotline values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

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Table 83 ATA settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

Table 84 Availability of MWI signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 423

Table 85 User preference choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Table 86 User preference choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Table 87 Button programming choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

Table 88 WLAN IP telephone button menu equivalents . . . . . . . . . . . . . . . . . . . . . . . . . 441

Table 89 User speed dial settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Table 90 CAP/KIM feature button programming choices . . . . . . . . . . . . . . . . . . . . . . . . 448

Table 91 Telephone restriction fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

Table 92 Schedule filter defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452

Table 93 Telco features settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Table 94 DN voice mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Table 95 Call features/interface list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Table 96 Set feature values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

Table 97 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

Table 98 SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Table 99 Call log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476

Table 100 Timer values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

Table 101 Release reason values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

Table 102 Release reason values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

Table 103 Voice message center settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

Table 104 ONN blocking settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

Table 105 Turning services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Table 106 Default schedule times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Table 107 Ringing group schedule values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Table 108 Ringing group schedule line values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

Table 109 Restriction schedule values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Table 110 Routing service schedule values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Table 111 Destination code leading digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

Table 112 E and M routing for a Business Communications Manager network . . . . . . . . 511

Table 113 Creating a coordinated dialing plan using line pools . . . . . . . . . . . . . . . . . . . . 516

Table 114 PRI call-by-call services routing information . . . . . . . . . . . . . . . . . . . . . . . . . . 518

Table 115 Call originating from the public network to a tandem network . . . . . . . . . . . . . 523

Table 116 Calls originating from the private network within a tandem network . . . . . . . . 526

Table 117 Node A destination code table, external termination . . . . . . . . . . . . . . . . . . . . 528

Table 118 Node A destination code table, internal termination . . . . . . . . . . . . . . . . . . . . . 529

Table 119 Node C destination code table, external termination . . . . . . . . . . . . . . . . . . . . 529

Table 120 Node C destination code table, internal termination . . . . . . . . . . . . . . . . . . . . 529

Table 121 MCDN network features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Table 122 Module settings for MCDN network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

Table 123 MCDN dialing plan settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

Table 124 Network routing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

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Table 125 IP trunking interoperability fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Table 126 Hardware programming for branch offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

Table 127 ETSI network values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548

Table 128 Calling numbers required for DPNSS network example . . . . . . . . . . . . . . . . . 558

Table 129 Routing for DPNSS network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Table 130 MCDN feature enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Table 131 Parts of the NSI string . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Table 132 Hunt group settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577

Table 133 Hunt group member settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

Table 134 Hunt group feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

Table 135 Silent monitor system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Table 136 Hospitality main settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

Table 137 Room settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Table 138 Call permission settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Table 139 Alarm data settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Table 140 Alarm data settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

Table 141 IP Music Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604

Table 142 Networks Device parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609

Table 143 Advanced Networks parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609

Table 144 DSP resource requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

Table 145 Required MSC resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621

Table 146 Evaluation of required Business Communications Manager configuration . . . 622

Table 147 Example of required configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Table 148 Evaluation for the example of required configuration . . . . . . . . . . . . . . . . . . . . 623

Table 149 MSC information parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624

Table 150 MS-PEC information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625

Table 151 Advantages and Disadvantages of Minimum and Maximum values . . . . . . . . 626

Table 152 MSC configuration parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Table 153 MSC custom configuration parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

Table 154 MSC component parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

Table 155 Business Communications Manager resources . . . . . . . . . . . . . . . . . . . . . . . . 635

Table 156 DHCP Server Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

Table 157 DHCP Global Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642

Table 158 DHCP Summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

Table 159 LAN Scope Specific Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

Table 160 Address Range attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646

Table 161 Excluded Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Table 162 Reserved Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

Table 163 Reserved Addresses Lease Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Table 164 Remote Scope settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

Table 165 Remote Scope specific settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

Table 166 Remote Scope Address Range attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

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Table 167 Remote Scope Excluded Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Table 168 Remote Scope Reserved Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

Table 169 Lease Information for a Remote Scope Reserved Addresses . . . . . . . . . . . . . 658

Table 170 Relay Agent Interface parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661

Table 171 LAN global parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

Table 172 Guidelines to configure LAN to LAN traffic smoothing . . . . . . . . . . . . . . . . . . . 666

Table 173 LAN Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

Table 174 Additional LAN IP address parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

Table 175 PPP password parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

Table 176 WAN summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

Table 177 WAN line parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

Table 178 WAN sync parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

Table 179 WAN frame relay parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679

Table 180 WAN PVC congestion control parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

Table 181 WAN PPP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

Table 182 Additional WAN IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

Table 183 DLCI to IP Mapping parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Table 184 RAS server TCP/IP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

Table 185 V.90 modem summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

Table 186 Modem link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

Table 187 V.90 modem access parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

Table 188 ISDN summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694

Table 189 ISDN link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Table 190 ISDN access parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

Table 191 ISDN dial-out user parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

Table 192 ISDN channel characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

Table 193 Features that interact with PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

Table 194 PPPoE summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 701

Table 195 PPPoE link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

Table 196 PPPoE access parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

Table 197 PPPoE dial-out user parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703

Table 198 PPPoE channel characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 703

Table 199 DNS Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 706

Table 200 IP routing protocol precedence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708

Table 201 IP Routing Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

Table 202 IP RIP Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

Table 203 IP OSPF Global Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

Table 204 IP RIP Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

Table 205 IP OSPF Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

Table 206 IP OSPF NBMA Neighbor parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

Table 207 IP Static Route attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717

Table 208 Web Cache attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 722

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Table 209 QoS Monitor Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

Table 210 Mean Opinion Score descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728

Table 211 QoS Monitor Logging attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

Table 212 Net Link Manager attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

Table 213 Permanent WAN Connections settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

Table 214 NAT Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 736

Table 215 NAT Rule Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

Table 216 NTP Client settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 748

Table 217 NTP Client Service settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749

Table 218 PPTP Summary settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 754

Table 219 PPTP Client attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 756

Table 220 PPTP Tunnel attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 757

Table 221 PPTP Tunnel Summary attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

Table 222 PPTP Tunnel Link parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

Table 223 PPTP Tunnel Authentication parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 759

Table 224 PPTP Destination Networks attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 760

Table 225 Comparing Encryption and Authentication Methods . . . . . . . . . . . . . . . . . . . . 764

Table 226 Firewall rules for IKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 768

Table 227 Firewall rules for ESP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 768

Table 228 Firewall rules for AH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 768

Table 229 Firewall rules for the QOTD server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

Table 230 Firewall filter for the Password server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

Table 231 Firewall filter for the ICMP that the Client sends to the tunnel endpoint . . . . . . 769

Table 232 Firewall filter for Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

Table 233 IPSec Global settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772

Table 234 IPSec Branch Office Tunnel settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 773

Table 235 IPSec Local Accessible Network parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 775

Table 236 IPSec Remote Accessible Network parameters . . . . . . . . . . . . . . . . . . . . . . . . 776

Table 237 Remote Accessible Networks used to route all traffic through

Table 238 IPSec Remote IP Address Pool settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

Table 239 IPSec Remote User Account settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787

Table 240 DNS/WINS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 789

Table 241 Split Tunnel Network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 790

Table 242 Service classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 796

Table 243 Default Queue mapping for Business Communications Manager . . . . . . . . . . 797

Table 244 QoS Summary parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

Table 245 QoS Advanced parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800

Table 246 QoS Interface Group Table parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800

Table 247 QoS IP Filter parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 802

Table 248 QoS IP Filter Group parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804

Table 249 QoS Action parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

the IPSec tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 776

N0008589 3.3

Tables 45

Table 250 QoS Policy parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

Table 251 Status page items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

Table 252 COPS Client Server parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 812

Table 253 COPS Client Retry data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813

Table 254 Policy Agent settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814

Table 255 Policy Server settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814

Table 256 Policy Class Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 815

Table 257 Policy Device Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 815

Table 258 IP Firewall Filters Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

Table 259 Firewall Input Filter Rule settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821

Table 260 Input Rule Configuration for Unified Manager — RPC . . . . . . . . . . . . . . . . . . . 827

Table 261 Input Rule Configuration for Unified Manager — DCOM . . . . . . . . . . . . . . . . . 827

Table 262 Input Rule Configuration for Unified Manager — port 443 . . . . . . . . . . . . . . . . 827

Table 263 Input Rule Configuration for systems with dialup interfaces . . . . . . . . . . . . . . . 829

Table 264 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . . . . . . 832

Table 265 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 832

Table 266 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

Table 267 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

Table 268 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

Table 269 Module availability, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

Table 270 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

Table 271 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837

Table 272 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

Table 273 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

Table 274 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

Table 275 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

Table 276 Default dialing restrictions, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 842

Table 277 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . . . . . . 843

Table 278 CallPilot region default languages by country . . . . . . . . . . . . . . . . . . . . . . . . . 845

Table 279 CallPilot feature default anomalies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 846

Table 280 Features sorted by feature name and by activation code . . . . . . . . . . . . . . . . . 847

Table 281 Button Programming Feature settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 851

Table 282 Analog devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 875

Table 283 Feature matrix for analog devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 875

Table 284 DN Record headings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 876

Table 285 General record fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877

Table 286 Line assignment fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 878

Table 287 Prime line field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880

Table 288 Capabilities fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881

Table 289 Hotline values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883

Table 290 ATA settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883

Programming Operations Guide

46 Tables

N0008589 3.3

Preface

This guide explains how to program your Business Communications Manager system. For more information about the Business Communications Manager document suite, refer to “Related

publications” on page 56.

This issue of the document reflects the added functionality built into the Business Communications Manager 3.7 release. The hardware, and new and updated features described in this and other documentation from this suite requires that your Business Communications Manager system is running release 3.7.

This section includes the following general information:

• “Before you begin” on page 48

• “Symbols used in this guide” on page 48

• “Text conventions” on page 49

• “About the buttons on your telephones” on page 49

• “Acronyms used in this guide” on page 51

• “Related publications” on page 56

• “System documentation map” on page 57

• “How to get help” on page 62

Warning: Ensure that you make a complete backup of your data before attempting to

upgrade your system. Refer to the upgrade guide that comes with the upgrade package for

instructions about upgrading the Business Communications Manager software from one

version to another.

Note: The section “Software licensing” on page 3 contains software licensing

information.

Note: Hardware: BCM200 and BCM400 hardware is shipped with 3.0 or newer

software, only.

Note: Network: All the Business Communications Managers in your private network

should be running the same level of software to ensure that remote gateways and other

networking protocols are compatible. Meridian 1 systems connected to your network

using Voice Over IP (VoIP) trunks must be running the ITP software. Ask your Meridian

distributor for details.

After you perform an upgrade, always check that your gateways are still correctly

configured for local and remote connections.

Programming Operations Guide

48 Before you begin

Before you begin

This guide is intended for these audiences:

• the installer who performs the initial configuration of the system

• the operator who manages the overall telephony operations of the system

• the system administrator who manages the data and network operations of the system

This guide assumes the following:

• There is an existing plan outlining the telephony and data requirements for your Business Communications Manager system.

• The Business Communications Manager is installed and initialized, and all hardware appears to be working. External lines and wiring for terminals and sets are connected to the appropriate media bay modules on the Business Communications Manager. All required keycodes have been entered.

• That all operators have a working knowledge of the Windows operating system and graphical user interfaces.

• That operators managing the data portion of the system are familiar with network management and applications.

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols appear in this guide:

Caution: Caution Symbol Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Note Symbol A Note alerts you to important information.

Tip: Tip Symbol Alerts you to additional information that can help you perform a task.

N0008589 3.3

Security Note: This symbol indicates a point of system security where a default should be changed, or where the administrator needs to make a decision about the level of

security required for the system.

Text conventions

This guide uses the following text conventions:

angle brackets (< >) Indicates that you choose the text to enter based on the description

Text conventions 49

inside the brackets. Do not type the brackets when entering the command.

Example: If the command syntax is:

ping <ip_address>

you enter: ping 192.32.10.12

bold Courier text

Indicates command names and options and text that you need to enter. Example: Use the Example: Enter

dinfo command.

show ip {alerts|routes}.

italic text Indicates book titles

plain Courier text

FEATURE HOLD RELEASE

Indicates command syntax and system output, for example, prompts and system messages.

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on whichever set you are using. (Refer to About the buttons on your

telephones.)

About the buttons on your telephones

This guide uses text designators to indicate key pad feature buttons, such as Feature, Hold and Release. The digital phones (7000, 7100, 7208, 7316, 7316E, 7208, and the Digital Mobility) all use icons to label these buttons. The IP telephones display a tag over the far left display key. Table 1 shows the icons that appear for each function on the different types of Nortel Networks digital telephones. Note that the 7316 and 7208 have a separate button for mute functions. The IP telephones and the 7316E have separate buttons for both mute and handsfree.

Table 1 Telephone buttons

Button Name Digital phones: 7XXX and IP telephones: 20XX Legacy telephones

Feature

Handsfree

Mute

Hold

, Feature (20XX)

(2004, 2002); (7316E)

7208/7316 use assigned memory button.

(20XX), (7208, 7316, 7316E)

, , ,

Programming Operations Guide

50 About the buttons on your telephones

Table 1 Telephone buttons (Continued)

Release

Call button

This document uses FEATURE to indicate the action of pressing the feature button.

This document uses HANDSFREE to indicate the action of pressing the handsfree or handsfree/mute button for

handsfree functionality.

This document uses MUTE to indicate the action of pressing the mute or handsfree/mute button for mute functionality.

This document uses HOLD to indicate the action of pressing the hold button. This document uses RELEASE to indicate the action of pressing the release button.

, (2001 has a Goodbye button

(2001)

N/A

You press the FEATURE key and then the feature code to use a feature. For example: Press FEATURE 70 to transfer a call.

Basic digital telephones: 7100 and 7000

The 7100 and 7000 digital phones work differently from other telephones on your system be cause they do not have line buttons. Where other telephones can require that you select a line or intercom button to answer a call, with these telephones you just pick up the handset. Where other telephones require you to select a line button to take a call on that line off hold, on these telephones, you press HOLD.

You answer a second call by pressing HOLD. Your active call is put on hold and you connect to the waiting call. You only can have two active calls at one time.

The 7100 and 7000 digital phones do not have speakers, therefore, cannot use the handsfree feature.

Portable handsets

The Wireless LAN IP telephone (WLAN), and the 7406 cordless telephone access system features in different ways. Each of these handsets comes with a user guide that explains the specific feature access for the handsets.

Note: Legacy portable equipment: DECT installation and configuration documents are included on the documentation CD for this release. Companion installation and configuration documents are included on the documentation CD of previous releases of BCM software.

IP telephones

Nortel Networks IP telephones (2001, 2002, 2004, 2050) and the WLAN IP telephones have user cards that explain the buttons on each device, including the located under the display on these telephones. The Telephone Feature User Guide can be used with these telephones, as most Business Communications Manager features can be accessed from these telephones. The Nortel IP telephones also have a display menu that provides quick access to listed features.

Feature button, which is a softkey

N0008589 3.3

Information about configuring IP telephones is contained in the IP Telephony Configuration Guide. The WLAN handsets have a separate installation and configuration document.

Acronyms used in this guide

This guide uses the following acronyms:

AAL Analog Access Lines ACD Automated Call Distribution AH Authentication Header ANSI American National Standards Institute API Application Program Interface ARP Address Resolution Protocol ASM Analog station module ATA (or ATA2) Analog Terminal Adapter

Acronyms used in this guide 51

AUI Attachment Unit Interface AWG American Wire Gauge BERT Bit Error Rate Test BC committed burst BE excess burst BIOS Basic Input Output System BKI Break-in BLF Busy Lamp Field BootP Bootstrap Protocol BRI Basic Rate Interface BRU Backup and Restore Utility CAA Centralized Auto Attendant CAC Equal Access Identifier Code (carrier code) CAP Central Answering Position (7316E+KIM or legacy 7324+CAP modules) CDP Coordinated Dialing Plan CHAP Challenge-Handshake Authentication Protocol CIC Carrier Identification Code CIR Committed Information Rate CLID Calling Line Identification COPS Common Open Policy Service

Programming Operations Guide

52 Acronyms used in this guide

COS Class of Service CSMA/CD Carrier Sense Multiple Access/Collision Detection CSU Channel Service Unit CTE Connected Telecommunications Equipment CVM Centralized Voice Mail DAL Digital Access Lines DASS2 Digital Access Signaling System Number 2 DCE Data Communications Equipment DCOM Distributed Component Object Model DECT Digital enhanced cordless telecommunications or Digital European cordless

telephone DES Data Encryption Standard DHCP Dynamic Host Configuration Protocol. DID Direct Inward Dial DiffServ Differentiated Services DIMM Dual In-line Memory Module DISA Direct Inward System Access DLCI Data Link Connection Indentifier DLCMI Data Link Control Management Interface DN Directory Number DNS Domain Name Service (DNS) DPNSS Digital Private Network Signalling System DRT Delayed Ring Transfer DSCP Diff-Serv Code Point DSP Digital Signal Processor DSS Direct Station Set (also referred to as an auto dial key) DTE Data Terminal Equipment DTM Digital Trunk Module DTMF Dual Tone Multifrequency. EBN Egress Border Node EDO Extended Data-Out EF Expedited Forwarding eKIM enhanced Key Ind icato r Modul e EN Edge Node ES End Station

N0008589 3.3

ESP Encapsulated Security Payload FDD Full Double Density FQDN Fully Qualified Domain Name FTP File Transfer Protocol GATM Global Analog Trunk Module HDLC High-level Data Link Control HF Handsfree HLC Home Location Code (UDP dialing) HS Hospitality services HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol Secured IBN Ingress Border Node I/C Intercom feat ure button ICCL ISDN Call Connection Limitation

Acronyms used in this guide 53

ICMP Internet Control Message Protocol IETF Internet Engineering Task Force. IP Internet Protocol IF Input Filter IPCP IP Control Protocol IPSec Internet Protocol Security IRQ Interrupt Request ISDN Integrated Services Digital Network ISO International Organization for Standardization ISP Internet Service Provider ITU-T International Telecommunication Union-Telecommunication

Standardization Sector (formerly CCITT) IVR Interactive Voice Response KIM Key Indicator Module LAN Local Area Network LCD Liquid Crystal Display LCP Link Control Protocol LM LAN Manager LQR Link Quality Rate MAC Media Access Control MAU Media Access Unit

Programming Operations Guide

54 Acronyms used in this guide

MCDN Meridian Client Defined Network (PRI SL-1) MD5 Message Digest algorithm MLPPP Multi-Link Point-to-Point Protocol MPPC Microsoft Point to Point Compression MSC M edia Services Card MS-PEC Media Services Processor Expansion Card MWI Message Waiting Indicator NAT Network Address Translation NBMA Non Broadcast Multi-Access NCRI Network Call Redirection Information NIC Network Interface Card NTLM NT LAN Manager NNTP Network News Transfer Protocol OPX Off Premises Extension. OSI Open Service Interconnection OSPF Open Shortest Path First PAP Password Authentication Procedure PBX Private Branch Exchange. PCI Peripheral Component Interconnect Slot PDD Partial Double Density PDN Public Data Network PFS Perfect Forward Secrecy PHB Per Hop Behavior POF Packet Output Filter POP3 Post Office Protocol PPP Point-to-Point Protocol PPPoE Point-to-Point Protocol over Ethernet PPTP Point-to-Point Tunneling Protocol PRI Primary Rate Interface PSTN Public Switched Telephone Network PVC Permanent Virtual Circuit QoS Quality of Service QOTD Quote of the day server QSIG Q reference point signalling RAS Remote access service

N0008589 3.3

Acronyms used in this guide 55

RIP Routing Information Protocol RLR Receive Loudness Rating RPC Remote Procedure Call RTP Realtime Transport Protocol SAP Service Advertising Protocol SAPS Station Auxiliary Power Supply SDRAM Synchronous Dynamic Random Access Memory SHA Secure Hash Algorithm SLA Service Level Agreement SLR Send Loudness Rating SMB Server Message Block SMDS Switched Multimegabit Data Service SMTP Simple Mail Transfer Protocol SNMP Simple Network Man a gement Proto col SPID Service Profile Identifier SR Static Route SS Static Service SSL Secure Sockets Layer STP Shielded Twisted Pair SUNNFS SUN Network File System TAPI Telephony Application Program Interface TCP/IP Transmission Control Protocol/Internet Protocol TE Terminal Equipment TEI Terminal Endpoint Identifier TFTP Trivial File Transfer Protocol TOS Type of Service. TPE Twisted Pair Ethernet TTL time-to-live UNISTIM Unified Networks IP Stimulus UDP User Datagram Protocol or Universal Dialing Plan VLAN Virtual Local Area Network VoIP Voice over IP VPN Virtual Private Networks WAN Wide Area Network WFQ Weighted Fair Queuing

Programming Operations Guide

56 Related publications

WINS Windows Internet Name Service WLAN Wireless LAN

Related publications

In addition to the Programming Operations Guide, the Business Communications Manager documentation suite contains the following documents:

• Management User Guide

• Telephony Features Handbook

• Installation and Maintenance Guide (BCM1000 and BCM400/200)

• IP Telephony Configuration Guide

• CallPilot Manager Set Up and Operation Guide

• CallPilot Reference Guide

• CallPilot Quick Reference Guide

• CallPilot Programming Record

• CallPilot Message Networking Set Up and Operation Guide

• CallPilot Message Networking User Guide

• CallPilot Unified Messaging Installation and Maintenance Guide

• CallPilot Desktop (Unified) Messaging Quick Reference Guide

• Software Keycode Installation Guide

• Call Center Set Up and Operation Guide

• Call Center Agent Guide

• Call Center Supervisor Guide

• Call Center Reporting Set Up and Operation Guide

• LAN CTE Configuration Guide

• Personal Call Manager User Guide

• Call Detail Recording System Administrator Guide

• Analog Telephone User Guide

• CallPilot Fax Set Up and Operation Guide

• CallPilot Fax User Guide

• Interactive Voice Response Installation and Configuration Guide (IVR) From the Business Communications Manager 3.7 Documentation CD, you can also access a

number of telephone and accessory quick reference cards. If you operate a multi-site Business Communications Manager network, you can use the Network

Configuration Manager to provide centralized configuration and management operations. The documentation for this tool can be found on the Network Configuration Manager CD, which includes the software and the following documentation.

• Network Configuration Manager Installation Guide

• Network Configuration Manager Administration Guide

• Network Configuration Manager Client Software User Guide

• Network Configuration Manager Reference Guide

N0008589 3.3

System documentation map

The following pages provide a map of the Business Communications Manager documentation CD. The map shows the overall task process of the system, and indicates which documentation deals with each section. All the documents described are included on the documentation CD that came with your system.

• “Installation documentation” on page 58

• “Operations documentation” on page 59

• “Call Management documentation” on page 60

• “Unified Manager and hardware maintenance documentation” on page 61

• “Multi-site Administration: Network Configuration Manager” on page 61

System documentation map 57

Programming Operations Guide

58 System documentation map

Installation documentation

Remove your Business Communications Manager components from the box

Documentation CD

Voice Mail and Call Management Applications

Operations

Business Communications Manager base and expansion unit hardware installation

Data cards

Setting up media bay modules

Analog telephones

Analog Telephone

Configuration Guide

Digital telephony

Installing lines

Nortel Networks digital telephones

Digital Mobility Phone

Cordless/radio digital handsets *

* Legacy equipment: Companion and DECT

7406

Installation and Maintenance Guide

System planning and configuration records

Programming Records

Analog Telephone User Guide

Bix Block Wiring Guide

Installation manuals

come with telephones

Digital Mobility Install/ Configuration Guide

Digital Cordless 7406 Installation Guide

IP Telephones*

* Legacy equipment: NetVision handsets

20XX IP telephones

Wireless LAN IP telephones

N0008589 3.3

IP Telephony Configuration Guide

WLAN Installation and Configuration Guide

Operations documentation

Documentation CD

System documentation map 59

System Management and Maintenance

Voice Mail and Call Management Applications

Hardware Installation

Telephony Configuration

Using the telephones and equipment

7000 User Card 7100 User Card 7208 User Card 7316 User Card 7316E User Card 7406 User Card 2004 User Card 2002 User Card 2001 User Card Digital Mobility User Cards Wireless LAN User Cards

Central Answering

Position (CAP) User Card

Telephone Features

User Guide SWCA User Card ATA User Guide

Operations

Quick Start Wizard

Setting up Lines, Routes and Access Codes

Controlling calls

Setting up Telephone records and features

Data Configurations

Telephony Networking

Registering

Programming Operations Guide

Software Keycode Installation Guide

Land

VoIP

CallPilot Quick Reference card, NVM interface

CallPilot Quick Reference card, CP interface

Using the telephones

and equipment

IP Telephones

Wireless LAN handsets

Digital Mobility Phones

Using Telephone Features, and finding prompt descriptions.

IP Telephony Configuration Guide

Wireless LAN Install/ Configuration Guide

Digital Mobility Install/ Configuration Guide

Telephony Features Handbook

Programming Operations Guide

60 System documentation map

Call Management documentation

Documentation CD

Keycoded Applications

Software Keycode Installation Guide

System Management and Maintenance

Voice Mail and Call Management Applications

Hunt Groups

Programming Operations Guide

Hospitality Services

CDR

CallPilot

CallPilot Message Networking

CallPilot Fax

CallPilot Message Networking Set Up and Operation Guide

Call Detail Recording System Administration Guide

Call Pilot Manager Set Up and Operation Guide

CallPilot Fax Set Up and Operations Guide

Hospitality Features Card

Reference Guide

Programming Record

User Guide

LAN CTE

IVR

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CallPilot Desktop (Unified) Messaging

Call Center

Professional Call Center

Multimedia Call Center

Personal Call Manager

Interactive Voice Response Installation and Configuration Guide

CallPilot Unified Messaging Installation and Maintenance

Call Center Set Up and Operation Guide

Reporting Set Up and Operation Guide

Multimedia Call Center Set Up and Operation Guide

LAN CTE Configuration Guide

Personal Call Manager User Guide

User Guide

Supervisor and Agent Guides

Multimedia Call Center Web Developer Guide

System documentation map 61

Unified Manager and hardware maintenance documentation

Hardware Installation

Operations

Voice Mail and Call Management

Documentation CD

System Management and Maintenance

System configuration records

Security and User Administration

Backup and Restore

Maintenance and Troubleshooting

Programming Records (CD only)

Programming Operations Guide

Management User Guide

Multi-site Administration: Network Configuration Manager

Network Configuration Manager CD

Installation Guide

Administration Guide

Software

Client Software User Guide

Reference Guide

Programming Operations Guide

62 How to get help

How to get help

If you do not see an appropriate number in this list, go to www.Nortelnetworks.com/support.

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and first line support, you can enter ERC 338#.

Website: http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone: 1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone:

*European Freephone 00800 800 89009

European Alternative/ United Kingdom +44 (0)870-907-9009 Africa +27-11-808-4000 Israel 800-945-9779

*Note: Calls are not free from all countries in Europe, Middle East or Africa

Fax: 44-191-555-7980 email: emeahelp@nortelnetworks.com

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777 email: csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: +61-2-870-8800 Fax: +61 388664644 email: asia_support@nortelnetworks.com

In-country toll free numbers

Australia 1800NORTEL (1800-667-835) China 010-6510-7770

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India 011-5154-2210 Indonesia 0018-036-1004 Japan 0120-332-533 Malaysia 1800-805-380 New Zealand 0800-449-716 Philippines 1800-1611-0063 Singapore 800-616-2004 South Korea 0079-8611-2001 Taiwan 0800-810-500 Thailand 001-800-611-3007 Service Business Centre & Pre-Sales Help Desk +61-2-8870-5511

How to get help 63

Programming Operations Guide

64 How to get help

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Chapter 1 Getting started with Unified Manager

This section provides you with information about the Unified Manager, the tool you access on the Business Communications Manager from your desktop and use to configure system information. This section describes the Unified Manager interface functions.

You access Unified Manager on the Business Communications Manager through the internet, using a web browser. To access Unified Manager you require the IP address of the Business Communications Manager, as well as a user name and password. If you do not have this information, ask the person who installed your system.

Warning: If the installer did not change the access password to the Unified Manager, you should do so at the earliest opportunity. Refer to “Managing access passwords” on

page 121 for procedures for changing passwords and adding new users.

This section includes information about:

• “Computer requirements” on page 66

• “Logging on to Unified Manager” on page 67

• “Understanding BCM SSL certificate properties” on page 68

• “Using the Unified Manager main page buttons” on page 72

• “Using the Unified Manager” on page 80

• “Using Unified Manager Help” on page 85

• “Logging off” on page 86

• “Using the SSH client to access the text-based interface” on page 87

• “Manually activating Telnet” on page 89

Security note: Multiple users logging on to the Business Communications Manager

with the administrator account, from different client stations, can cause inconsistent or

wrong configuration. Therefore, it is advisable to limit the number and distribution of administrator accounts.

Security note: The configuration section in the Unified Manager is not secured through SSL encryption. To provide security for this section, establish a VPN client tunnel. Refer to “IPSec Remote User configuration” on page 784.

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66 Computer requirements

Computer requirements

To run the Unified Manager, you require:

• a 133 MHz Pentium CPU or higher (or compatible)

•64 MB RAM

• a minimum of 10 MB of available disk space

• a minimum screen resolution of 1024 x 768

• a web browser (refer to Browser requirements)

Browser requirements

To use Unified Manager, you require:

• Java Virtual Machine (JVM) 5.0 (build 5.00.3805 or greater), or Sun Java JRE 1.4.1_02 or greater (for Windows versions that do not have JVM installed)

• Microsoft Internet Explorer 5.X (excluding 5.00) or 6.X, or Netscape Communicator 4.8, 6.X or 7.X.

Note: Browser restrictions and limitations:

— BRU and upgrades: Only Internet Explorer will work when using the backup/restore

utility (BRU) or when performing an upgrade procedure.

— The Business Communications Manager upgrade wizard will not work with IE 5.00.

If you are using Netscape Communicator, set the following parameters:

• Enable Java: On

• Cached document comparison: Every time

If you are using Microsoft Internet Explorer, set the following parameters:

• Check for newer versions: Every visit to the page

• Java JIT compiler enabled: On

For information about setting these parameters, check the help information on your web browser.

You can access the Business Communications Manager system from another computer through a WAN/Internet connection or a dialup connection. The dialup connection uses either the internal V.90 modem or an ISDN dialup. Both access methods create an IP connection that enables all IP-based management tools. For more information on remote connections, refer to “Configuring

the Dial Up resources” on page 689.

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Using a HTTP Proxy server

Unified Manager does not work properly if you use a HTTP Proxy server to connect to the Internet. If you use an HTTP Proxy server, you must change your web browser settings so you can bypass the Proxy Server when connecting to Business Communications Manager. Proxy information is located under the internet options/preferences area of your browser.

Note: If the Business Communications Manager system is located outside of your network, or you have to use a proxy as a gateway proxy to communicate with Business Communications Manager, this process may not work. To bypass the proxy through the browser, the gateway proxy must be able to understand and pass distributed component object model (DCOM) calls between Business Communications Manager and the computer you are using to access Unified Manager.

Logging on to Unified Manager

Use the following procedure to log on to Business Communications Manager using the web browser:

1 Launch your web browser.

Logging on to Unified Manager 67

2 BCM 3.7 software provides two ways to access the Unified Manager:

• If you updated from a previous version of software, and you have the Business

Communications Manager address (http://<IP address>:6800) bookmarked, you will find that the login is redirected to an https:// entry.

• If you have a new system, enter https//:<IP Address>.

Note: You must include https:// with the address to access Unified Manager when you are using Internet Explorer as your browser.

Note: If your Business Communications Manager has a network Fully Qualified Domain Name (FQDN), you can access your system by pointing your browser to that name.

3 If the browser does not automatically launch, click on the Go tab beside the URL address

field. A security dialog appears.

Security note: The default security certificate that comes with BCM 3.7 version software is a self-signed certificate that enables SSL encryption functionality. The default

certificate does not address site authentication since site authentication requires site and system-specific information such as IP address, company name, and so on. Refer to

“Understanding BCM SSL certificate properties” on page 68 for more information.

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68 Understanding BCM SSL certificate properties

Figure 1 Security Alert dialog (JVM)

4 Click Yes.

The first page of the Unified Manager appears. Refer to “Using the Unified Manager main

page buttons” on page 72.

Understanding BCM SSL certificate properties

When you first run the BCM version 3.7 software, you will note that the default Web access to the Business Communications Manager now utilizes SSL encryption for system security (BCM 3.5 and newer software). This includes the appearance of a security alert when you initiate a connection to the Unified Manager using SSL, which indicates site validation of the default certificate.

This security alert does not appear if you:

• add a site-specific certificate (“Uploading a certificate and a private security key” on page 69)

• suppress the message on your client browser (“Suppressing the security alert message” on

page 71)

• use the non-SSL port (http:6800) (“Using the non-secure http:6800 port” on page 71)

The self-signed certificate that is included in the BCM version 3.7 software enables SSL encryption functionality, providing the necessary encryption keys. However, it does not address site authentication. Site authentication requires system-specific information such as an IP address, company name, and so on.

Note: Client applications do not need to install the certificate. The Business Communications Manager sends the certificate when it accesses the client application.

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Understanding BCM SSL certificate properties 69

Uploading a certificate and a private security key

Obtain a site certificate for your Business Communications Manager from a CA (Certificate Authority) vendor. Certificate files must use the .PEM format. You will be provided with a certificate and a private security key. These are what need to be installed on the Unified Manager.

Security note: Ensure that you maintain a copy of your certificate and private security keys in a secure place, preferably offsite. This provides you with a backup if your system

ever requires data re-entry.

1 Log on to the Business Communications Manager main screen. 2 Click on the Maintenance button. 3 You will be prompted to enter a system user name and password. 4 Click on OK.

The main Business Communications Manager Product Maintenance and Support page appears.

Figure 2 Main Product Maintenance and Support web page

Click on the Maintenance Tools link

5 On the left menu, click on the Maintenance Tools link.

A web page showing a list of Maintenance Tools appears.

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70 Understanding BCM SSL certificate properties

Figure 3 Maintenance Tools dialog web page

6 Under Maintenance Tools, Security, click the Upload Certificate and Private Key link.

A web page displaying Certificate and Private Key fields appears.

Figure 4 Main Product Maintenance and Support web page

7 Use the Browse button beside each field to locate the certificate and private key files.

Both files must be uploaded at the same time.

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Understanding BCM SSL certificate properties 71

8 Click the Upload button.

Upload messages:

• If the upload is successful:

Certificate and Private Key Upload Was Successful! You must restart the Apache Service or Restart the BCM before the Settings will take Effect.

• If the upload is unsuccessful:

Certificate and Private Key Upload Was NOT Successful! The Certificate and Private Key do not match. Please upload a VALID Certificate and Private Key Combination!

9 Click on the BCM link beside Your Location to exit the maintenance pages. 10 To replace the default certificate with the new certificate and private key:

a Exit the Unified Manager. b Log back into the Unified Manager.

Troubleshooting: Restoring the default certificate

If something happens to your private security certificate file, you cannot access the Unified Manager and you need to restore the default certificate. Contact your technical support team for assistance. Refer to “How to get help” on page 62 for Nortel Networks support contact numbers.

Suppressing the security alert message

If you do not want to add a site-specific security certificate, but you want to suppress the security alert message, you can use the Internet Explorer Security options to disable the warning.

1 Open Internet Explorer. 2 On the top menu bar, click Tools and select Internet Options. 3 Select the Advanced tab.

Note: Location of the following prompt may vary, depending on the version of Internet Explorer.

4 Scroll to the item “Warn about invalid site certificates.” 5 If the check box has a check mark, click on the box to remove it. This disables this option. 6 Restart the browser.

Using the non-secure http:6800 port

If you choose not to use SSL on your system, you can disable the system prompt that forces secure web access. Refer to “Setting system security compatibility levels” on page 119. On the Security screen described in that section, choose Disabled for the Force Secure Web Access field.

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72 Using the Unified Manager main page buttons

Using the Unified Manager main page buttons

On the Business Communications Manager Unified Manager initial page, as shown below, a number of buttons provide access to various parts of the Unified Manager. The purpose of each button is discussed in this section.

• “Accessing the Unified Manager programming interface” on page 73

• “Locating Wizards” on page 76

• “Locating optional features from the main page” on page 78

Figure 5 Unified Manager first-page buttons

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Using the Unified Manager main page buttons 73

Accessing the Unified Manager programming interface

The Configure button accesses the Unified Manager programming interface for all services except those controlled by the CallPilot and IVR services.

When you first install your system, you must run the Quick Start Wizard to set up your system parameters. This wizard is described in Chapter 3, “Configuring system parameters,” on page 103 or use the Wizard help, that can be accessed once you enter the wizards section of the Unified Manager.

Once your system is initialized, you can access the configuration screens of the Unified Manager using the Configure button. If you choose to preinstall the Java class files, you can use the

Preinstalled Client Access Home Page

sections describe how to use these two logon methods. The screens that appear when you click the Configure button on the main page allow you to

program your system data settings and your telephony requirements.

• The data networking parameters are accessed using the Services heading on Unified Manager. For information about how to set up the data networking, refer to Chapter 27, “Using a wizard

to change data parameters to Chapter 40, “Policy-enabled networking.

• The media bay module information is managed under the R esources menu.

• Most of the telephony components are managed through records located under the Services menu.

hyperlink for the same purpose. The following two

Refer to “Finding your way around” on page 98. 1 From the Business Communications Manager main page, click the Configure button.

The Unified Manager login screen appears.

2 In the Login box, type your login name.

The default login name is ee_admin.

3 In the Password box, type your password.

The default password is PlsChgMe!.

Security note: Ensure that you change the password after you first log on to Business Communications Manager. For information about changing passwords, and defining user

profiles, refer to “Managing system and user security access levels” on page 117. If you are logging into an upgraded system, the administrator password may be different.

4 Click the Login button.

The Unified Manager software starts. Depending on your system, Unified Manager software can take several minutes to initialize.

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74 Using the Unified Manager main page buttons

Using the Preinstalled Client Home Page hyperlink

You can improve the time it takes to log on to Unified Manager by using the Preinstalled Client Access Home Page. To use this method, you must install the Java class files on your computer before you log into the Unified Manager. This method of logging in is faster because you do not have to download the Java class files each time you log on to Unified Manager.

Note: To use dialup maintenance, you must use the Preinstalled Client Home Page to access Unified Manager.

Installing the Java Class files on your computer

To install the Java class files on your computer, follow these steps:

1 Go to the Business Communications Manager Unified Manager first page.

Refer to “Logging on to Unified Manager” on page 67, if necessary.

2 Click the Install Clients button. 3 Find the Toolkits heading on the left menu list. 4 Click on the Unified Manager Java Class Library

link.

5 If you are using Microsoft Internet Explorer, click the button beside the Unified Manager

Internet Explorer Java Class link. If you are using Netscape Communicator, click the button beside the Unified Manager Netscape Java Class link. If you have a Windows version that did not come with JVM, click the button beside the SUN JRE Java Class for IE and Netscape Browser link.

6 On the download wizard, click the Run this program from its current location option. 7 Click the OK button. 8 If your browser security is turned on, a Security Warning dialog box appears.

Click the Yes button to allow the install program to run.

9 Click the Finish button. 10 Close the browser window.

Note: You install the Java class files on your computer once. You do not need to install the Java class files each time you use the Preinstalled Client Access Home Page.

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Using the Unified Manager main page buttons 75

Logging on using the Preinstalled Client Access Home Page

After you install the Java class files on you computer, you can use the Preinstalled Client Home Page hyperlink instead of the Configure button.

1 Go to the Business Communications Manager first page.

Refer to “Logging on to Unified Manager” on page 67, if necessary.

2 Click the Preinstalled Client Access Home Page hyperlink. 3 In the Login box, type your login name.

The default login name is ee_admin.

4 In the Password box, type your password.

The default password is PlsChgMe!.

5 Click the Login button.

The Unified Manager software starts.

Security note: Ensure that you change the password after you first log on to Business Communications Manager. For information about how to change passwords, and how to

define user profiles, refer to “Managing system and user security access levels” on page

117.

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76 Using the Unified Manager main page buttons

Locating Wizards

The Wizards are self-contained task applications that you can use to speed up some configuration tasks. The access icons for the Wizards are located on the Setup and Management Wizards page, which is accessed through the Wizards button on the start page of the Unified Manager.

Figure 6 Wizards icon page, accessed through the Wizards button

These are the wizards that are available from this page:

• Quick Start Wizard: initializes the system and sets up your basic system information. This wizard is only run once, when your system is first set up. Refer to “Using the Quick Start

Wizard” on page 108.

• Add Users Wizard: allows you to change the telephony settings for a set of DNs or for a single DN. You can define the settings in this Wizard, or you can use a pre-defined template, from a local site or from a remote site, created with the Edit DN Record Template wizard. Refer to “Creating telephone records with the Add Users Wizard” on page 387.

• Edit DN Record Template Wizard: allows you to select Telephony User Templates and change and define the user settings for telephones. The Telephony Template is stored in a file for use with the Add Users Wizard. Refer to “Editing DN Record Templates” on page 381.

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Using the Unified Manager main page buttons 77

• DN Renumber Wizard: renumbers a range of DNs. Refer to “Using a wizard to renumber

telephone DNs” on page 378.

• Network Update Wizard: allows you to update your system data network settings any time after the Quick Start Wi zard was run, which sets the initial network setup. Refer to “Using the

Network Update Wizard” on page 638.

• DECT Mobile Recording Wizard: allows you to enable/disable mobile recording for one of the legacy DECT base station ports.

• DECT Configuration Wizard: allows you to easily configure a DECT module for the legacy DECT system. It also turns on one of the base station ports to allow mobile recording (handset registration).

Note: The DECT Wizards only appear on th e Wizards page if there is a legacy DECT module installed and identified to the system. These wizards are discussed in the DECT Installation and Maintenance Guide, which can be found on the documentation CD.

Navigating the wizards

These are some helpful hints about how the wizards work, and how to use them.

• To open the online help, from the Programming Wizards screen click the Programming Wizards Help link.

• You can move back and forth between screens in the wizards by clicking the Back and Next buttons.

• You can revise your choices and entries on any of the wizard pages until you click the Apply button. Once you click the Apply button, the system proceeds to apply the selected configurations. The user is presented with a confirmation box that provides the approximate timing of the process. T o check the status of the configuration, press the Refresh button. When the process is complete, the title of the page has the word completed as part of the title.

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78 Using the Unified Manager main page buttons

Locating optional features from the main page

After you set up the system and it is operating, you can add the keycodes for any optional features you want to include.

You access the optional applications, including those which require keycodes, through the Install Clients button.

The program that manages CallPilot is accessed through the Call Pilot button.

Access optional applications

Access CallPilot application

For information about how to set up these optional features, refer to the documentation for each application.

Note: Basic CallPilot functions are standard on the Business Communications Manager and you define your region and basic settings when you run the Quick Start Wizard. Refer to “What you

need to know before you use the wizard” on page 105. If you are using this call pilot as the voice

mail host to other systems, you may need to set up areas of the Unified Manager, as well. Refer to

“Configuring centralized voice mail” on page 563.

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Using the Unified Manager main page buttons 79

Finding documentation from the main page

Use the Documentation button to find the information you require to help you understand and configure your system to your specifications. The entire Business Communications Manager documentation suite, plus a number of training panels, are included on your Bu siness Communications Manager computer, as well as on the CD that accompanied your system.

The Programming Records are on the CD only.

Refer to “System documentation map” on page 57 to view a map of th e information contained on the CD in relation to the tasks required to install, operate and maintain the Business Communications Manager system.

Using BRU from the main page

The BRU (Backup and Restore Utility) button, allows you to ensure the integrity of your system data by providing a way to back up your system data and configurations in the way that is most useful for your purposes. Backed up data can be restored to the Business Communications Manager should a system failure occur, such as a prolonged power outage. The Management User Guide describes how to use this feature.

Accessing maintenance information from the main page

The Maintenance button accesses a number of maintenance tools that allow you to determine the current status of the various aspects of your Business Communications Manager system. The Management User Guide describes how to use these tools.

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80 Using the Unified Manager

Using the Unified Manager

Unified Manager provides a web-based navigation tool that allows you to view and change configurations for the Business Communications Manager system.

Most changes made with Unified Manager become part of current Business Communications Manager programming when you select an item from the menu options. Howe ver, some changes take effect after you exit the screen. If a programming error occurs, you must reenter the original programming.

This section describes the various parts of the configuration main screen:

• Business Communications Manager system access

• Unified Manager screen display

• “Understanding the dynamic menu” on page 82

• “Understanding the navigation tree headings” on page 83

• “Understanding tabbed pages” on page 85

Business Communications Manager system access

You must control system access by providing one user id, the administrator, with read-write privileges. Give all other users selected access privileges to control the possibility of concurrent configuration of the Business Communications Manager system. For information about defining user profiles and passwords, see “Managing system and user security access levels” on page 117.

Unified Manager screen display

The Unified Manager screen display, shown in the figure below, consists of:

• a menu bar, where users access configuration commands

• a navigation frame that displays the navigation tree you use to navigate through Business Communications Manager programming headings

• an information frame that displays the windows related to the headings you select in the navigation frame

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Figure 7 Main display of the Unified Manager

Using the Unified Manager 81

Navigation key

Navigation frame

The menu bar contains configuration management options. When you select the different headings in the navigation tree, these options are enabled. If an option appears dimmed, it is not available for the heading you have selected.

The navigation tree contains headings that allow you to access specific areas of the Business Communications Manager system. The key symbol ( ) beside each heading indicates that the heading can be expanded to show sub-headings. To display sub-headings, double-click the item or just click on the key itself. As you select various headings in the navigation tree, the heading changes color and Unified Manager displays the appropriate information frame.

Note: If you receive the error message

available. Please try again later.

that the part of the system that handles MSC is doing a reset. Wait about one-and-a-half minutes and try again.

The information frame can contain configuration windows or dialog boxes indicating the appropriate action or showing system messages or warnings.

Buttons

Headings

Menu bar

Tabbed pag e s Information frameNavigation tree

Telephony programming is currently not

when you click on one of the headings, this means

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82 Using the Unified Manager

Understanding the dynamic menu

You access some of the Business Communications Manager functions using the top menu bar. This menu bar is dynamic. Commands become active or inactive depending on the heading you select from the navigation tree in the left frame. The following table defines the menu bar top-level items.

Table 2 Menu bar items

Menu item Description Group View the system, resources, services, and management. Edit Edit parameters. Configuration Access configuration dialog boxes and screens. Performance Access performance graphs and tables. Fault Access fault management settings. Report Generate a report. Tools Use Business Communications Manager tools. Logoff Log off, reboot or shutdown the Business Communications Manager base

unit.

View Refresh the information window to reflect configuration changes. Help Access online help.

Refer to the figure in “Unified Manager screen display” on page 80.

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Using the Unified Manager 83

Understanding the navigation tree headings

The Unified Manager navigation tree contains five main headings that allow you to access specific areas of the Business Communications Manager system. These headings are described in the following table.

(<IP address>)

Table 3 Navigation tree menu functions

Heading Programming System

Resources

Provides access to Licensing, Identification and Security subheadings. This includes a form to enter keycodes, and a list of current supported services.

The Security heading provides screens that allow you to determine the level of security within and entering the system. Refer to “Managing system and user

security access levels” on page 117.

When you select the System heading, you can view system information such as your system name and a description about which resources and services are available.

Selecting the System heading also enables the following menu options: Configuration, Performance, Fault, Logoff, View and Help. These menu options provide access for you to:

• enable/disable services

• access CPU and memory status

• access to the alarm banner, which displays totals of alarms

• access or refresh a system inventory list

• perform system reboot or shutdown operations Also refer to the Management User Guide.

Provides access for configuring data and telephony resources for Business Communications Manager hardware setup. This information is included in

“Configuring resources — media bay modules” on page 135, “Data and split-line configuration” on page 161, “Configuring the LAN resources” on page 667, “Configuring the WAN resources” on page 673, “Configuring the Dial Up resources” on page 689, and “Configuring the MSC resources” on page 613.

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84 Using the Unified Manager

Table 3 Navigation tree menu functions (Continued)

Heading Programming Services

Management

Diagnostics

Provides access for configuring telephony and data networking services and various other related services. Telephony information is discussed from Chapter

7, “Telephony Services overview,” on page 195 to Chapter 31, “Configuring the Dial Up resources,” on page 689 and in the IP Telephony Configuration Guide. /

Doorphone configuration is located in separate documentation. System data configuration is discussed from Chapter 32, “Configuring DNS,” on page 707 to

Chapter 41, “Configuring IP Firewall Filters,” on page 819.

This section also supports the information found in the CallPilot documentation, and the documents for CDR Recording, LAN CTE, IVR, Doorphone, Network administration, universal power supply, UPS) document.

The Management User Guide provides information about SNMP, Alarm Service, and NetIQ.

To manually enable or disable the Telnet service, refer to “Manually activating

Telnet” on page 89.

Provides access to the User Manager, which you use to manage the users who have access to the Unified Manage (“Managing system and user security

access levels” on page 117), and to the Alarm Manager, which is used to define

why types of alarms get reported by the system. The latter information is discussed in the Management User Guide.

Provides access to items that allow you to generate and access statistics on different system components. Business Communications Manager provides statistics, metrics and event logs on resources and services to help you carry out system maintenance activities. For more information about using diagnostics tools, refer to the Management User Guide.

System metrics information is contained in the programming section to which they apply. Refer to “Viewing CbC limit metrics” on page 355, “Using Hunt group

metrics” on page 591, and the IP Telephony Guide.

Split DS30 configuration and double density configuration are located under the Configuration menu of the MSC heading. These system features are discussed in the section that discusses MSC configuration. Refer to “Changing the DS30

Split” on page 633 and “Configuring Double Density” on page 634.

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Understanding tabbed pages

Some headings display records that have more than one level. Each level is accessed by clicking the appropriate tab at the top of the screen.

Figure 8 Tabbed page example

Using Unified Manager Help 85

Screen tabs

Using Unified Manager Help

As noted in “Understanding the dynamic menu” on page 82, the dynamic menu has a Help heading. This heading allows you to access help topics relevant to active navigation tree headings and screens. Each navigation tree heading and tab also has an alternate-click help link.

The help pages open in a new web-based window. Each help page also have navigation tools that allow you to move back or forward to find other help topics.

Viewing help for navigation tree headings

1 Highlight the heading for which you want to view help. 2 Alternate-click anywhere in the left pane to get the csHelp button. 3 Then click normally on the csHelp button to open the help web page.

Figure 9 Accessing navigation tree heading help

Select heading, then alternate-click to get csHelp button.

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86 Logging off

Viewing help for tabs

1 Click on the tab to make it the active screen. 2 Alternate-click anywhere in the right pane to get the csHelp button.

Note: Some tabs may have other headings as well.

3 Then click normally on the csHelp button to open the help web page.

Figure 10 Accessing navigation tree heading help

Click the tab, then alternate-click to get csHelp button

Logging off

When you have finished a session on the Unified Manager, you need to log off correctly to protect the integrity of the information you entered.

1 Choose BCM (<IP address>) at the top of the navigation tree.

The Logoff menu is enabled.

2 Click Logoff, then select Logoff.

A message appears that asks you to confirm your request to log off.

3 Click Yes to continue. 4 A second message appears reminding you to close your browser window after the system has

logged out. Click Yes to continue. A Logoff progress bar appears. When it the logoff is complete, the browser display will revert

to the Login screen.

5 Click the Windows exit icon (top, right corner). 6 Click the Windows exit icon on the browser window displaying the Business Communications

Manager main menu. Note: Exit both Unified Manager browser windows, even if you want to re-log on to the

Configuration area. Once you have exited both windows, you can re-establish a connection with the Business Communications Manager and log on as usual. Failure to log out of both browser windows could result in a failed attempt to re-enter the Unified Manager Configuration section.

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Using the SSH client to access the text-based interface 87

Using the SSH client to access the text-based interface

Some operations for the Business Communications Manager, such as initializing a new hard disk, use a text-based interface. In previous versions, the Telnet application was used to access the Business Communications Manager text menus. BCM version 3.6 software introduced the ability to securely access the Business Communications Manager through a network connection using SSH server software. SSH service software is from SSH Communications Security (www.ssh.com). The SSH client application, called PuTTY, can be downloaded from a link under the Install Clients button on the Business Communications Manager first page. Refer to Installing

PuTTY. Refer to “Using PuTTY” on page 88 for detailed information about using the client to

access the Unified Manager text-based menus.

Users require an administrator-level password to use either PuTTY or Telnet.

Security note: You can still use Telnet for direct connections through a crossover cable, since network security is not an issue in this case.

If you want to use Telnet over the network, you need to manually start the service. Refer to “Manually activating Telnet” on page 89.

Installing PuTTY

The PuTTY application resides on your computer. It provides an access interface that allows you to connect to the text interface used by the Business Communications Manager.

1 On the Unified Manager front page, click the Install Clients button.

2 On the resulting web page, go to the bottom of the left column. 3 Under Administrative Tools, click SSH client. 4 On the SSH Client page, click the button beside Download SSH Client, at the bottom of the

right pane. The application downloads to your computer.

5 On your computer desktop, double click Putty.exe. 6 Follow the steps in the install Wizard to install the application.

Programming Operations Guide

88 Using the SSH client to access the text-based interface

Using PuTTY

1 Click the shortcut PuTTY icon.

The PuTTY Configuration screen appears.

Figure 11 PuTTY Configuration screen

2 Click on the radio box beside SSH. 3 In the Host Name (or IP address) box enter the IP address or the Fully Qualified Domain

Name for the Business Communications Manager you want to connect with.

4 Click Open. 5 The first time you enter the application you may receive a security notice. Click OK.

The PuTTY text screen appears.

6 At the login prompt, enter an administrator-level user name. 7 Press <Enter>. 8 At the next prompt, enter the corresponding password. 9 Press <Enter>. 10 The Business Communications Manager Main Menu appears.

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Figure 12 Business Communications Manager Main Menu

Manually activating Telnet 89

11 Refer to the specific tasks that require this menu for details about using this it.

Manually activating Telnet

If you choose to continue operating the text-based menus with Telnet, rather than using the PuTTY client, you can manually activate the service from the Unified Manager.

Security note: Using the Telnet interface poses a security risk since the Telnet protocol

is not encrypted.

Note: If you are using a cross-over cable to make a direct connection, Hyperterminal is still enabled, regardless of the status of Telnet on the system.

1 Click the key beside Services. 2 Click on Telnet. 3 On the Telnet screen, change Status to Enabled.

Programming Operations Guide

90 Manually activating Telnet

N0008589 3.3

Chapter 2 Introduction

The Business Communications Manager includes software and hardware components that provide telephony, voice messaging, interactive voice response (IVR), data networking, and IP telephony.

The web-based navigation tool, Unified Manager, provides easy access to all operations and maintenance programming on the Business Communications Manager system at a single site. For more information about Unified Manager, see “Using the Unified Manager” on page 80.

This section includes the following topics:

• “System configuration process maps” on page 92

• “Finding your way around” on page 98

• “Business Communications Manager hardware” on page 100

• “What do media bay modules do?” on page 102

• “How does the system connect to the network?” on page 102

• “Additional Business Communications Manager applications” on page 102

With the introduction of BCM version 3.5 software, there was an increase in the awareness of security in regards to access to the Unified Manager, both by administrative users and by

client applications. The icon shown to the left, when used within this document, denotes

points of security that you need to consider when setting up or using your system.

• This software includes a generic security certificate that provides an increased level of encryption ability. You can replace this certificate with a site-specific certificate. Since encryption levels have some dependencies to the version of Windows operating systems, the defaults are set at a mid-range level to allow for clients using earlier versions that do not support strict encryption requirements. You can reset these levels higher or lower.

• This version also provides more control over password policies, that allow you to determine the complexity of the passwords you want to assign to the users who do programming in the Unified Manager. You can also determine if you want the system to lockout users who have entered an incorrect password after a specified of times.

• Finally , a more secure front end application to the text-based interface is being introduced. The PuTTY application uses SSH to provide a secure connection to the text-based interface. The application is downloaded to a user’s computer, rather than being resident on the Business Communications Manager, like Telnet.

The Network Configuration Manager provides multi-site network management. This process is described in a separate set of user guides.

Figure 13 on page 93, Figure 14 on page 94, Figure 15 on page 95, Figure 16 on page 96, and Figure 17 on page 97 provide an overview of the processes for operating the Business

Communications Manager system.

Programming Operations Guide

92 System configuration process maps

System configuration process maps

The following process maps show you the order in which your system is configured. Each section provides quick reference information about the step, plus a link to the process section.

• Initial system configuration

• “Configuring telephony components” on page 94

• “Optional keycoded features” on page 95

• “Data and IP telephony configuration” on page 96

• “Post-system setup features” on page 97

Caution: Programming affects system operation. Only a qualified system administrator should perform startup, installation and maintenance programming. Many of the settings affect correct system operation.

N0008589 3.3

Initial system configuration

Figure 13 Process for initial system configuration

System hardware is installed

Set and

install

modules

Refer to the Installation and Maintenance Guides for hardware setup.

Refer to the Installation and Maintenance Guides for media bay module settings and connections. To identify the media bay modules to the system and set up their line values, refer to “Configuring resources — media bay

modules” on page 135.

System configuration process maps 93

Run

startup Wizard

Set up

security

levels

Set up

user

access

Set up your system for correct network connection and basic telephony and CallPilot properties. Refer to “Using the Quick Start Wizard” on page 108.

There are a number of points at which you can enhance the security of access to your system: You can install a site-specific security certificate (“Understanding BCM SSL

certificate properties” on page 68).

You can determine the encryption level required between the system and clients (“Setting system security compatibility levels” on page 119).

To maintain user access security, you can define different levels of password security and user access. At a minimum, change the default administration default passwords (ee_admin and supervisor). Refer to

“Managing system and user security access levels” on page 117.

Programming Operations Guide

94 System configuration process maps

Configuring telephony components

Figure 14 Process for configuring the telephony components

System setup is complete

Set up

lines/loops

Set up

access

Set up

telephones

Refer to the preceding flow chart.

When the trunk media bay modules are configured, the system assigns line or loop numbers. You may need to change some of the line attributes. You can also refer to the lines and loops to set up line pools and call routing. Refer to “Configuring lines” on page 239.

See also “Data and split-line configuration” on page 161

When your lines are configured, you can set up system access configurations. Refer to “Configuring outgoing calls” on page 311 and

“Controlling access into the system” on page 293.

When the station media bay modules are configured, the system assigns extension numbers (DNs) for each telephone connection. DNs define each device connected to the system. Within the System DN headings, you can define how individual devices will interact in the system. Refer to “Configuring DNs for system devices” on page 399. Cordless/wireless telephones (WLAN IP telephones, the 7406) have separate installation and configuration guides and feature cards.

Confirm

system

settings

Set up

special

features

Set up

call

management

features

N0008589 3.3

A number of settings affect all lines or telephones. Most of these settings are default. Confirm that they suit your purposes. Refer to “Configuring system settings” on page 459.

After you set the basic telephony information, you can configure the special features such as:

• Hunt groups (“Configuring Hunt groups” on page 577)

• Hospitality (“Configuring Hospitality Services” on page 593)

• IP music (“Configuring the music source” on page 605)

The Business Communications Manager has built-in call management applications. Basic CallPilot features can be accessed from the CallPilot button on the first page of the Unified Manager. CallPilot documentation describes how to install and use the available features. CallPilot also has enhanced features, which require a keycode to activate (refer to the CD contents flowchart: “System documentation map” on page 57).

Remote voice mail: If your system is not the voice mail host, set up remote access to the network voice mail system. Refer to “Configuring centralized

voice mail” on page 563

Optional keycoded features

Figure 15 Process for activating optional keycoded features

System configuration process maps 95

System is

set up

Purchase

the optional

feature

Get an

Authorization

code

Get the software keycode

The basic system has been installed and configured.

Keycoded applications:

Call Center/Call Center Reporting Fax Suite LAN CTE (TSP) (required for Personal Call Manager) Message Networking (VPIM/AMIS) Multimedia Call Center Networking DPNSS/MCDN (region-specific) Professional Call Center (upgrade) and Professional Call Center Agents Unified Messaging and Voice Mailbox Expansion VoIP Gateway and IP telephony and IP trunks Interactive Voice Response (IVR) Legacy Companion (US UTAM code)

When you purchase an optional feature, you receive an Authorization Code for the feature.

Access the Nortel Networks Keycode web site and use the Authorization Code to get a software keycode for the feature. For information about how to get the software keycode, refer to the Software Keycode Installation Guide.

Enter software keycode

Program

the feature

Use Unified Manager to enter the software keycode. For information about how to enter the software keycode, refer to the Software Keycode Installation Guide.

For information about how to program the new optional feature, refer to the documentation for that feature.

Also refer to “Using a wizard to change data parameters” on page 637.

Programming Operations Guide

96 System configuration process maps

Data and IP telephony configuration

Figure 16 Process for configuring the data and IP telephony components

System setup is complete

Set up

data

network

Set up network Policies

Set up

firewalls

Basic system configuration is complete. Refer to previous flowcharts.

You configure the data network options, so that Business Communications Manager operates properly on your network. For information about how to configure the data networking options, refer to:

“Configuring DHCP” on page 641

“Configuring DNS” on page 707

“Configuring IP Routing” on page 709

“Configuring QoS monitor” on page 727

“Configuring Web Cache” on page 723

“Configuring Net Link Manager” on page 733

“Configuring NAT (Network Address Translation)” on page 737

“Configuring NTP Client” on page 749

Policies allow you to control the data traffic on your network so more bandwidth is available to delay sensitive data such as IP telephony. For information about how to configure Policies, refer to “Policy-enabled

networking” on page 795.

To control access to your system, you can use firewalls to block or allow specific ports and IP addresses. Refer to “Configuring IP Firewall Filters”

on page 819.

Set up

VPN

Tunnels

Set up IP

telephony

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Virtual Private Networks (VPN) tunnels allow you to create secure connections over the public data network. You can also use VPN to ensure a secure connection to the Business Communications Manager. For more information about VPN Tunnels, refer to “Virtual Private Networks (VPN)”

on page 753.

Set up any voice over IP (VoIP) trunks and/or IP telephones. Refer to the IP Telephony Configuration Guide and the WLAN IP telephone documentation for details. The DNs for these telephones are configured within the digital range of DNs.

Post-system setup features

Figure 17 Post-setup processes

System configuration process maps 97

System is

set up

Set up

alarm

manager

Set up

BRU and

CDR

The basic system has been installed and configured.

Determine how your Business Communications Manager system will report alarms. Refer to the Management User Guide

Set backup schedules and determine call detail reporting (CDR). Refer to the Management User Guide and the CDR User Guide.

Programming Operations Guide

98 Finding your way around

Finding your way around

The following sections provides you with quick links to the detailed configuration information:

• “Security and User Management” on page 98

• “Telephony programming quick access list” on page 98

• “Data programming sections” on page 99

Security and User Management

• Unified Manager access: “Getting started with Unified Manager” on page 65

• Security and user management: “Managing system and user security access levels” on page

117

Telephony programming quick access list

Configuration overviews and planning

• System configuration process overview: “System configuration process maps” on page 92

• Application overview: Getting started with Unified Manager on page 65

• Telephony Services overview: “Planning your telephony services” on page 200

• Quick reference section to telephony programming: “Telephony feature planning” on page

205

Lines and network configuration

• Configuring media bay modules: “Configuring resources — media bay modules” on page

135

• Configuring the PSTN lines: “Configuring lines” on page 239 and “Configuring BRI

Loops” on page 277

• Configuring outgoing call programming: “Configuring outgoing calls” on page 311

• Configuring incoming and internal access: “Controlling access into the system” on page

293

• Configuring the public network access: “Configuring public networks” on page 503

• Configuring private network access: “Configuring private networks” on page 509, and

“Configuring private networks with SL-1 MCDN” on page 523, or “Configuring ETSI QSIG and DPNSS network services” on page 547.

• Centralized Voice Mail (host or remote system and telephony settings): “Configuring

centralized voice mail” on page 563

• ISDN general information: “ISDN overview” on page 857

N0008589 3.3

Finding your way around 99

Telephony configuration

• Using Wizards to configure telephones: “Configuring DNs using the Wizards” on page

381

• Using DN records to configure telephones: “Configuring DNs for system devices” on

page 399

• Setting telephony system features: “Configuring system settings” on page 459

• Define telephony schedules: “Configuring schedules” on page 489

• Telephony features list: System Features on page 849

Special features

• Hunt groups: “Configuring Hunt groups” on page 577

• Hospitality Services: “Configuring Hospitality Services” on page 593

Reference material

• System profile tables: “Defining region-based defaults” on page 833

• Features available for programming on the telephone memory buttons: “Button

programming features” on page 853

Data programming sections

• “Configuring the MSC resources” on page 613

• “Using a wizard to change data parameters” on page 637

• “Configuring DHCP” on page 641

• “Configuring the LAN resources” on page 667

• “Configuring the WAN resources” on page 673

• “Configuring the Dial Up resources” on page 689

• “Configuring DNS” on page 707

• “Configuring IP Routing” on page 709

• “Configuring QoS monitor” on page 727

• “Configuring Web Cache” on page 723

• “Configuring Net Link Manager” on page 733

• “Configuring NAT (Network Address Translation)” on page 737

• “Configuring NTP Client” on page 749

• “Virtual Private Networks (VPN)” on page 753 (tunnels)

• “Policy-enabled networking” on page 795

• “Configuring IP Firewall Filters” on page 819

Programming Operations Guide

100 Business Communications Manager hardware

Business Communications Manager hardware

The main component of the Business Communications Manager system is the Business Communications Manager base unit. The Business Communications Manager base unit controls all tasks such as call processing, voice messaging, and data routing.

BCM1000 (legacy equipment)

If you have existing equipment, like the unit shown in the figure below (BCM1000), you can update the operating system with new Business Communications Manager software.

Figure 18 Upgradeable BCM1000

Media bay module (MBM) slots

Ethernet ports

For a detailed description about maintaining these units, refer to the Business Communications Manager BCM1000 Installation and Maintenance Guide.

Note: Some of the components described in this section are not available in all areas. Ask your Nortel Networks Business Communications Manager supplier for information about the availability of components.

N0008589 3.3

Nortel BCM 3.7, Business Communications Manager 3.7 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual