Nortel BCM1000 User Manual

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Part No. P0607659 02 September 17, 2003

Business Communications Manager

BCM1000 Installation and Maintenance

Guide

• Changes for version 3.5 software (new hardware)

• Changes for version 3.0.1 software (initialization)

• Changes for version 3.0 software

• Installation and Maintenance for version 2.5 software

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of N ortel Networ ks N A Inc. Microsoft, MS, MS-DOS, Windows, and W indows NT are re gistered tr ademarks of Mi crosoft Corporation. Symbol, Spe ctrum24, and NetVision are re gistered trademarks of Sym bol Technologie s, Inc. All other trademarks and registered trademarks are the property of th eir respective owners.

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North American Regulatory Information

Safety

Business Communications Mana ger equipment meets all applica ble requir ements of both the CSA C22.2 No. 950-95 and UL-1950 Edition 3.

Danger: Risk of shock. Read and follow installation instructions carefully. Ensure the Business Communicat ions Manager base unit and Business Communications Manager expansion unit are unpl ugged from the power socket and that any telephone or network cables are unplugg ed before opening the Business Communications Manag er base unit or Business Communicati ons Manager expansion unit.

If installa tion of addi tiona l hardwa re and /o r servic ing is r equir ed, disc onnect all tele phone cable connections prior to unplugging the Business Communications Manag er. Ensure the switch located on the back of the housing, on the power supply, is set to the correct input volta ge (115 or 230).

Ensure the Business Communicat ions Manager base unit and Business Communications Manager expansion unit are plug ged into the wall socket using a three-prong power cabl e before any telephone cabl es are con nected.

Caution: Only qualified persons should service the system. The installation and servicing of this hardware is to be performed only by service personnel having appr opriate training and experienc e necessa ry to be aware of hazards to which they are exposed in performi ng a task and of measure s to minimize the danger to themselves or other persons. Electrical shoc k hazards f rom the telecommunication network and AC mains are possi ble with this equipment. To minimize risk to service personnel and users, the Business Communications Mana ger syste m must be connecte d to a n out let wit h a thi rd-wire ground. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage current s norma lly safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to an earthed outle t is performed first and removed last when cabling to the unit. Specifically, operati ons requiring the unit to be powered down must have the network connections (central office lines) removed first.

Installation and Maintenance Guide

Enhanced 911 Configuration

Caution: Warning

Loca l , s tate an d f edera l requir eme n ts f o r Emerg ency 911 s e rvices support e d by C us t omer Premises Equipment vary. Consult your telecommunication service provider regarding compliance with applicable laws and regulations.

Note: For information about 911 configuratio n, refer to the Enhanced 911 (E911) Configuration se c t io n in the Business Communications Manager 2.5 Programming

Operations Guide.

Radio-frequency Interference

Warning: Equipment generates RF energy.

This equipment generate s, use s, and can radiate radio-frequen cy energy. If not installed and used in accordance with the installation manual, it may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Par t 15 of the FCC Rules and with ICES. 003, CLASS A Canadian EMI Require ments. Operation of this equipment in a residential area is li kely to cause interference, in which case the user, at his or her own expense, will be required to take whatever measures may be required to correct the interference.

Telecommunic ation regis tration

Business Communications Manager equipm en t meets all applicable requirements of both Industry Canada CS-03 and US Federal Commission FCC Part 68 and has been registe red under files Industry Canada 332-5980 A and FCC AB6CAN-20705-KF-E (key system), AB6CAN-20706-MF-E (hybrid syste m), a nd AB6CAN-23740-PF-E (PBX system). Connection of the Business Communications Mana ger te lephone system to the nationwide telecommunications network is made through a standar d network interface jack that you can order from your local telecommunic at ions company. This type of customer-provided equipment cannot be used on party lines or coin lines.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommuni cations compan y. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certifi ed equipment should be made by an authorized Canadian maintenance fac ility designated by the supplier. Any repai rs or alterations made by the user to this equipment , or equipment malfunctions, may give the telecommunications compan y cause to request the user to disconnect the equipment. Users should ensure for their own protect ion that the electrical ground connections of the power uti lity, t eleph one lines a nd internal metall ic wat er pipe system , if present, are connected together. This pr ecaution may be particularly important in rural areas.

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Caution: Users should not a ttempt to make such connections themselves , but should contact the appro priate electric inspection authority, or an electrician.

Network Connection

Canada and US

Table 1 Interface harmonized standards

Interface Harmonized St andard Description

CTM Industry Canada CS03, FCC Part 68 Analog terminal device

DTM Industry Canada CS03, FCC Part 68 T1 and Primary Rate ISDN

BRI Industry Canada CS03, FCC Part 68 Basic Rate ISDN

WAN Industry Canada CS03, FCC Part 68 T1

Hearing Aid Compatibility

Business Communications Manag er telephones are hearing-aid compatible, as defined in Section

68.316 of Part 68 FCC Rules.

Electromagnetic Compatibility

Business Communications Manag er equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements.

Business Communications Mana ger does not excee d the Class A limit s for radiat ed and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada.

Telephone Company Registration

It is usually not necessary to call the telecommunications company with inf ormation on the equipment before connecting the Business Communications Manager system to the telephone network. If the telecommunications company requires this information, provide the following:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to Business Communications Manager)

• universal servic e order code (USOC)

• service order code (SOC)

• facility interf ace code (FIC)

Installation and Maintenance Guide

Use of a Music Source

In accordance with U.S. Copyrig ht Law, a licen se may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Backgro und Music features of this telecommunicat ion system.

Nortel Networks hereby disc laims any liability arising out of the failure to obtain such a license.

Rights of the Telecommunications Company

If the Business Communicatio ns Manager system is causing harm to the telephone network, the telecommunications c ompany may discontinue service temporar ily. If possible, the telecommunications company will notify you in advance. If advance notice is not practical, the user will be notified as soon as possible. The user will be given the opportunity to correct the situation and will be inform ed of the right to f ile a complaint to the FCC.

The telecommunications company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of the system. If this happens, the telecommunications c ompany will g ive you advance not ice in order f or you to mak e any necess ary modifications to maint ain uninterrupted service .

Repairs

In the event of equipment malfunction, all repairs to certified equipment will be performed by an authorized suppli er.

Canadian Regulations - please read carefully

Notice

The Industry Canada label identifies certified equipment. This certification means tha t the equipment meets telecommunic ations network protective , ope rational and safety requirements as prescribed in the approp ri ate Terminal Equipment Technical Requir ements document(s). The Department does not guarante e the equi pment will operate to the user's satisfa ction. Before installing this equipment, users should ensure th at it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinate d by a repre sentative designated by the suppli er. Any repa irs or alterations made by the user to this equipment, or equipment malfunctions, may give the

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telecommunications c ompany cause to request the user to disconnect t he equipment. Users should ensure for their own protect ion that the electrical ground conne ctions of the power utility, telephone lines and inte rnal metallic water pipe system, if prese nt, are connected together. This precaution may be particul arly important in rural areas.

Caution: Users should not a ttempt to make such connections themselves , but should contact the appropriate electric inspection authority, or an electrician, as appropriate.

Notice

The Ringer Equi valence Num ber (REN) assign ed to eac h termin al de vice pr ovides a n indic ation of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interf ace may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A Canadian EMI requirements . Operation is subject to the following two conditions (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interf erence that may cause undesired operation.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

Nortel Networks 30 Norelco Drive, Weston, Onta rio M9L 2X6 Canada

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appe ars on a sti cker affixed to the bottom of the teleph one. )

Your connec tion to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details.

• Use only an FCC Part 68-c ompliant Universal Service Order Code (USOC) network i nterface jack, as specified in the insta llation instructions, to connect this telephone to the telephone line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and pull out.) See installation instructions for details.

Installation and Maintenance Guide

• If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of the product may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. You will also be advised of your right to fi le a complai nt with the FCC, if you believe it is necessary.

• If a network interface jack is not already installed in your location, you can order one from your telephone company. Order the appropriate USOC Network interfac e jack, as specified in the install ation instructions, for wall-mounted telephones or f or desk/table use. In some states, customers are permitt ed to install their own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to Party Line Service is subject to stat e tariffs. (Conta ct the sta te public utility commission, public service commissi on or corp oration commission for information.)

• It is no longer necessary to noti fy the Telephone Company of your phone’s Registration and REN numbers. However, you must provide this information to the telephone company if they request it. The telephone company may make changes in its facilities, equipment, operation or procedures that could affect the operation of the equipme nt. I f this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterr upted service.

• Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

Nortel Networks 640 Massman Dri ve, Nashville, TN, 37210, USA

Ringer Equivalence Number

The FCC Registration label (on bottom of phone), includes a Ringer Equival ence Number (REN), which is used t o determine the nu mber of devic es you may conne ct t o your phon e line . A high t ota l REN may prevent p hones fr om ring ing in r esponse to a n incoming c all a nd may m ake pl acing call s difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone li ne, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emergency Numbers

When programming emergenc y numbers and/or making test calls to emerge ncy numbers: 1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off -peak hours, such as early mornings or late evenings.

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EMI/EMC (FCC Part 15)

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasona ble protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency ener gy and, if not installed and used in accordance with the instructions , may cause harmful interference to radio communications. However , there is no guarantee that interference will not occur in a par ticular installati on. I f this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equi pment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outl et on a circu it different from that to which the receiver is connected.

• Consult the dealer or an experie nced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Important Safety Instructions

The following safety instructions cover the installation and use of the Produ ct. Read carefully and retain for future reference.

Installation

Warning: T o avoid electrical shock hazard to personnel or equipment damage, observe the following precautions when installing telephone equipment:

1 Never install telephone wiring during a lightning storm. 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the networ k interface.

4 Use caution when installing or modifying telephone lines. The exclamation point with in an

equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servic ing) instructions in the literature accompanying the product.

This symbol on the product is used to identi fy the following important information: Use only with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide.

Installation and Maintenance Guide

Use

When using your telephone equipment , ba sic safety precautions should al ways be followed to reduce risk of fire, electr ic shock and injury to persons, including the following:

1 Read and understand all instructions. 2 Follow the instructions marked on the product. 3 Unplug this product from the wall outlet before clean ing. Do not use liquid cle aners or aerosol

cleaners. Use a damp cloth for cleani ng.

4 Do not use this product near water, for ex ample, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool .

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to r est on the power c ord. Do n ot loca te thi s product whe re t he cord wi ll

be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as thi s can result in the risk of fire or electric

shock.

9 Never spill liquid of any kind on the product. 10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified servic e person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service perso nnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed. b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allo w the pro duct to dr y out to se e if it sti ll ope rates ; but do not open up th e product.

c If the product housing has been damaged. d If the product exhibits a distinct change in performance.

12 Avoid using a telephone during a n elec trical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak. 14 Caution: To eliminate the possibil ity of acci den t al dam ag e to cord s, p lugs , jacks , and the

telephone, do not use sharp instruments during the assembly procedure s.

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset.

16 Save these instructions.

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Internat iona l Re gulatory Infor ma tion

The CE Marking on this equipment indicates compliance with the following:

This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Hereby, Nortel Networks declar es that Enterprise Edge/Business Communications Manager Model No. NT7B10xxxx, is in compliance with the essential requirements and other rele vant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in de sign or components as progress in engineering an d manufacturing may wa rrant. This equipment has bee n tested and found to c omply with the European Safety requireme nts EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light indus trial environment.

Safety

WARNING

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel Networks.

WARNING!

Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the Business Communications Manager base unit is unplugged from the power socket and that any telephone or network cables are unplugged before opening the Business Communications Manager base unit.

Read and follow installation instructions carefully

Installation and Maintenance Guide

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the Business Communications Manager system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth via the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (exchange lines) removed first.

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Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be connected to exposed plant:

• DTM inte rfac e

• WAN interface

• TCM Isolator

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be connected to exposed plant:

•BRIM Interface

• TCM extensions

• external music sources ( MSCX)

• auxiliary ringer (AUX)

• paging system relay (PAGE)

• serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall NOT be connected to exposed plant:

•ATA II

Limited Warranty

Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, an d as the exclusive remedy, either repair or repla ce the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materia ls. If it is necessary to replace the tel ephone set, it may be replaced with a refurbished tel ephone of the same design and color . If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warr anty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warra nty period, whiche ver is late r. Proof of the original purchase date is to be provided with all telepho ne sets returned for warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular te lephone compa ny. This warranty does not extend to damage to produ cts resul ting fr om improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, aft er the telephone is in your possession.

Installation and Maintenance Guide

Nortel Networks shall not be lia ble for a ny incidenta l or con sequentia l damages, inc luding, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warrantie s, expressed or implied, includi ng warr anties or fitness for particula r purpose and merchantability.

Warranty Repair Services

Should the set fail during the warr ant y period:

In North America, please call 1-800-574-1611 for fur ther information. Outside No rth Ame ri ca , contact your sales representative for return instructions. You will be

responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

After Warranty Service

Nortel Networks off ers ongoing r epai r and support for this product. This servi ce provide s repair or replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instruc tions:

In North America, contact our service information number: 1-800-574-1611. Outside No rth Ame ri ca , contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.

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Business Communications Manager 3.5 changes affecting the BCM1000

BCM 3.5 program updates

This document provides supplemental information for the BCM 3.5 software release for systems using BCM1000 hardware that has been upgraded from earlier versions of the Business Communications Manager software.

This includes:

• Security chan ges on page 15

• New hardware on page 16

• Market profile changes on page 23

Security changes

Business Communications Manager 3.5 introduces a number of security enhancements with the ad dition of a s ec urity layer to the programing. One change that particularly affect s maintenance proc edure s is the shift from the Telnet interface to using a secure interface (SSH-based) to access the text-based Unified Manager menus from a computer connecting to the Business Communications Manager over a LAN, for instance when you want to initialize a new hard disk. Connecting to the BCM1000 through a serial or crossover cable configuration is not affected by this change.

If your company wishes to continue using Te lnet over the LAN or if you have DECT equipment, the Telnet service can be manually enabled through the Unified Manager, under Services. If you have DECT equipment, Telnet is required to run the DECT programming.

The client SSH application is called PuTTY. A link to download this application to your desktop can be found under the Install Clients button on the first page of the Unified Manager. The application installs on your computer, not on the Business Communications Manager. Therefore, if you want to use a LAN to connect to the Business Communications Manager hardware during maintenance procedures, you must install PuTTY on your computer before beginning any procedures that require you to access the text-based interface.

As well, the connection to the Unified Manager is now through an https// link rather than http//. To log on to the Unified Manager you enter: https//<BCM IP address> on your browser . Any existing bookmarks will automatically convert to https// during the connection process.

Functional changes, 3.5 software

16 BCM1000, BCM 3.5 addendum

New hardware

This section describes the new hardware that was r eleas ed in conjunction with the BCM 3.5 software release.

This includes:

• Global Analog Trunk Module (GATM) on page 16

Auxiliary equipment on page 21

•

Global Analog Trunk Module (GATM)

The following table demonstrates who the GAT M fits into the Business Communications Manager trunk module suite.

Table 1 Global Analog Trunk Module notes

Trunk module type What it do e s Special notes

DTM

Digital Trunk media bay module on page 94

CTM

Caller ID Trunk media bay module on page 95

CTM8

Caller ID Trunk media bay module on page 95

BRI

Basic Rate Interface medi a bay module on page 96

GATM (Global Analog Trunk Module

Connects digital public switched telephone lines to the Business Communications Manager system.

Connects a maximum of four analog public switched telephone lines to the Business Communications Manager system.

Connects a maximum of eight analog public switched telephone lines to the Business Communications Manager system.

Connects a maximum of four ISDN BRI interfaces

Connects either four (GATM4) or eight (GATM8) analog public switched telephone lines to the Business Communications Manager system.

Can connect to four types of lines: TI, NA PRI, ETSI (in UK only), and Euro PRI.

Only available for North American systems. See also

page 99.

Note: The DECT module contains the

equivalent of a BRI module and does not require a separate module for trunk line functions.

Only North America, Taiwan, UK and Australia are supported. Modules installed in BCM 3.5 systems can be set to automatically download firmware from the Business Communications Manager. This allows for firmware updates, as required.

4X16 media bay module on

The Global Analog Trunk Module (GATM) provides an interface to the telephone company analog lines for the Business Communication Manager. The module supports both pulse and tone dialing, Caller ID, and Supervision Disconnect in various markets.

UK profile configuration note: The GATM does not support Earth Calling even though the option appears in the Unified Manager Lines record. Only a FEM connected to a Norstar analog trunk module supports this feature.

BCM1000 Installation and Maintenance Guide P0607659 02

BCM1000, BCM 3.5 addendum 17

The figure below shows the front of the GATM module. Note that both the GA TM4 and the GATM8 have only one amphenol connector. The firmware differentiates how many lines the connector supports.

Power LED Status LED Amphenol

connector

There are two models of GATM:

GATM 4: The GATM4 provides connections for four analog calling line identification (CLID) or Supervision Disconnect PSTN lines. Each voice line uses one line in the DS30 bus offset. Since each DS30 channel has four lines per offset, you can assign a maximu m of four GATM4s to a single DS30 bus by making the offset switch settings different for each module.

GATM 8: The GATM 8 provides connections for eight analog calling line identification (CLID) or Supervision Disconnect PSTN lines. Each line uses one line in the DS30 bus offset. Since each DS30 bus has four lines per offset, you require two offsets for each GATM8. You can assign a maximum of two GATM8s to a DS30 bus, by making the offset switch settings different for each module. You can also combine a GATM 8 with a 4X16 module on the same DS30 number. When you choose an offset number for the GATM 8, the system automatically adds the next offset number . You cannot assign offset 3 to the GATM 8 module, because this does not allow the module to assign the second set of lines.

The following figure graphically shows how you can allocate the GATM modules over a DS30 bus.

One DS30 Bus/ offset 0, 1, 2, or 3

4 GATMs per DS30 channel

One DS30 Bus/ offset set to 0, 1, or 2

GATM8s

max. of 2 offsets

per DS30 channel

(a maximum of two GATM8s per bus)

Combined allocation over one DS30 Bus

2 GATM4s (offset 0 and 1)

1 GATM8 (offset 2)

Combined allocation with 4X16 using two DS30 buses

1 GATM8 (offset 0)

(offset 2 is empty)

1 4X16 module (offset 3 on the first DS30 bus)

P0607659 02 BCM1000 Installation and Maintenance Guide

18 BCM1000, BCM 3.5 addendum

Rear of GA TM

GATM switch settings

There are two sets of DIP switches located on the rear of the GATM module. The left set allows you to determine the DS30 bus and offset for the module.

The right set of switches allows you to manually configure a country profile operation, which is required for earlier versions of software. However, BCM 3.5 software supports downloadable firmware for the module for the North America, Taiwan, UK and Australia telephone profiles. To allow the GATM to download the parameters for these countries and to allow for firmware upgrades, set all the country DIP switches to 0 (zero/off) (factory default). The MSC telephony profile you choose must support the appropriate country setting to ensure that the correct firmware installs.

For BCM 3.5 software, ensure all switches are off

Mode select

The table below lists the possible DIP switch settings for the Mode and Country DIP switches.

Table 2 Global Analog Trunk Module DIP switch settings

Mode select DIP switch settings

DS30 bus #

Offsets Offset positions DIP switch settings

GATM4

Offsets

0, 1, 2, 3

0 0 0 on on on on on on

1 1 1 on on off on on on Reserved 2 2 2 on off on on on on Reserved 3 3 on off off on on on Reserved 0 0 0 on on on on on off Reserved 1 1 1 on on off on on off Reserved 2 2 2 on off on on on off Country 3 3 3 on off off on on off Country 2 0 0 0 on on on on off on Country 1 1 1 1 on on off on off on 2 2 2 on off on on off on Setting for automatic downloads (all countries) 3 3 on off off on off on off off off off off off off off Download based on profile 0 0 0 on on on on off off Manual settings (pre-BCM 3.5 systems) 1 1 1 on on off on off off off off off off off off off on North America (600 ohms) 2 2 2 on off on on off off off off off off off off on off Taiwan 3 3 on off off on off off off off off off off off on on Australia 0 0 0 on on on off on on off off off off off on off off United Kingdom 1 1 1 on on off off on on off off off off off on off on North America (900 ohms) 2 2 2 on off on off on on 3 3 on off off off on on

GATM8

Offsets 0, 1, 2

12 3

(offset)

1 2 3 4 5 6

45 6

(DS30 #)

1 2 3 4 5 6 7 8

Country select

Country select DIP switch settings

12 3 456 7 8

Switch Function

BCM1000 Installation and Maintenance Guide P0607659 02

Table 2 Global Analog Trunk Module DIP switch settings

0 0 0 on on on off on off

1 1 1 on on off off on off 2 2 2 on off on off on off 3

3onoff off off on off

Wiring the GATM

The other trunk media bay modules are connected using RJ-type jacks. The GATM, however, uses an amphenol connector. These cables can be supplied by qualified technical personnel to ensure the correct pin-out.

War ning: Use only qualified persons to service the syst em.

The installation and service of this unit must be performed by service personnel with the appropriate training and experience. Service personnel must be aware of the hazards of working with telephony equipment and wiring. They must have experience in techniques that minimize any danger of shock or equipment damage.

Warning: Leakage currents

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events on network lines. These leakage currents normally safely flow to Protective Earth ground via the power cord. However, if the ac power is unplugged prior to disconnecting the cables from the front of the base unit, this hazard can occur.

BCM1000, BCM 3.5 addendum 19

System shutdown: You must disconnect the media bay module cables from the system before

disconnecting the power cord from a grounded outlet.

System startup: You must reconnect the power cords to an grounded outlet before reconnecting the

cables to the media bay modules.

Danger: Electrical shock hazards

Electrical shock hazards from the telecommunications network and ac mains are possible with this equipment. To minimize risk to service personnel and users, the Business Communications Manager system must be connected to an outlet with a third wire ground.

In addition, all unused slots must have blank faceplates installed. The covers on all units must be in place at the completion of any servicing.

To connect the Global analog trunk module (GATM) to the network, follow these steps:

1. On the front of the module, locate the amphenol connector. 2 Wire one end of the cable to the telco demarcation blocks of the building. 3 Wire the other end of the cable to the analog lines. Refer to the figure and table on the next page.

P0607659 02 BCM1000 Installation and Maintenance Guide

20 BCM1000, BCM 3.5 addendum

The following figure and table show the wiring pin outs for a GATM to connect to a service provider .

Connector pinout Line Pin Wire color GATM module

Line 1 Line 2

Line 3 Line 4

Line 5 Line 6

Line 7 Line 8

*AUX

7R 8R 9R

10R

11R

12R

13R

14R

15R

16R

17R

18R

19R

20R

21R

22R

23R

24R

25R

1 R

26 T

27T

28T

29T

30T

31T 32T

33T

34T 35T 36T

37T

38T

39T

40T

41T

42T

43T

44T

45T

46T

47T

48T

49T

50T

1 26 White-Blue Both

1 Blue-White

2 27 White-Orange Both

2 Orange-White

No connectio

28/3 29/4

3 30 White-Slate Both

5 Slate-White

4 31 Red-Blue Both

6 Blue-Red

No connectio

32/7 33/8

5 34 Red-Brown GATM8

9Brown-Red

6 35 Red-Slate GATM8

10 Slate-Red

No connectio

36/11 37/12

7 38 Black-Green GATM8

13 Green-Black

8 39 Black-Brown GATM8

14 Brown-Black

No connectio

40/15 to 49/24

Aux 50 Violet-Slate Both

25 Slate-Violet

* Auxiliary port function: In download mode, the auxiliary port function for all profiles operates as a true Auxiliary port. This means that when the power comes back on, and if the Aux Port is in-use, that line will show on the system telephones as being in-use (LCD indicator lit) until the Aux Call is cleared.

In dipswitch mode, the North American and Taiwan auxiliary ports also act as true auxiliary ports. However, the UK and Australia profile auxiliary port function is different. In these profiles, when the power is

restored, the Aux Port call is terminated and the line is available to system telephones.

BCM1000 Installation and Maintenance Guide P0607659 02

Auxiliary equipment

The BCM 3.5 software release also introduces support for some auxiliary equipment:

• A new telephone and add-on module are being introduced to replace the M7324/CAP module as a Central Answering Position ( CAP). A T7316E tele phone conne cted to one or more Key In dicator Module s (KIMs) is still referred to as a CAP. When it becomes an enhanced CAP (eCAP), the KIMs support line appearances, multip le appearances of the same target line, and hunt group appearances. Ref er to

and KIMs below.

• The BST Doorphone is installe d outside exterior doors. The device provides ringing at one or more system telephones and/or an ale rting tone through the paging feature. Verbal communication can be initiated to the doorphone by dialing the doorphone DN from any system telephone. Communication can be initiated from the doorphone by pressi ng the Call button to create a ring or an alert at the assigned internal telephone. The voic e path is c reated when the user at the internal telephone answers the call, either by picking up the handset or pressing the Handsfree butt on. With the addition of Door Ope ning Controll er ( DOC) hardware, the user can also open the door usin g a telephon e display key or r elease digi t on th e telephon e dial pad. Refe r to the BST Doorphon e Inst allation and Conf iguration Guide for details about conf iguring the system and installing the hardware .

• This release of fi rmware also introduces support for a Univer sal Power Supply (UPS). This third-party hardware provides short-term power backup in case of a main power failure on your Business Communications Manager. The UPS has separate installation and configuration documentation specific to Business Communications applications. Also, the unit comes with manufacturer instructions.

BCM1000, BCM 3.5 addendum 21

T7316E Business Series Terminal

T7316E Business Series Terminal and KIMs

The T7316E BST telephone has a two-line display, three display keys, 16 memory keys with indicators, eight memory buttons without indicators. This telephone has handsfree ability, accessed from a button located under the dial pad. Also under the dial pad are a mute button that mutes for all features, and a headset button which allows the user to attach a headset and direct the call to the headset or the handset without needing to disconnect the headset. In progr amming, the handsfree feature must be set to Auto for these features to work correctly.

T7316E

Mute

Handsfree

Headset

On this telephone model, the current incoming call on this telephone defaults to the voice path last used. For example, if you answered the previous call using your headset, the next call will come in over your headset.

P0607659 02 BCM1000 Installation and Maintenance Guide

22 BCM1000, BCM 3.5 addendum

The T7316E can be used alone or you can expand feature and line button capacity by adding one or more Key Indicator Modules (KIMs). Each KIM has 24 buttons with indicator displays. A combination of T7316E+KIMs is still referred to as a Central Answering Position (CAP).

A KIM connected to a T7316E that is configured under CAP/KIM assignment as an enhanced CAP (eCAP) supports line appearances, multiple appearances of a target line and/or hunt group appearances. In this configuration, the KIM is referred to as an eKIM. A T7316E supports a maximum of four eKIMs. The Business Communications Manager can support a maximum of 12 eCAPs.

T7316E with KIM

A T7316E+KIM that is not configured in system programming does not support line appearances, target line appearances, or hunt group appearances. For this configuration, the KIM is referred to as an OKIM. A T7316E can support a maximum of nine OKIMs. You need to add a system auxiliary power supply (SAPS) if you install five or more OKIMs on a T7316E. The system can support as many T7316E+OKIM combinations as required.

You can configure the KIM buttons for features and autodial numbers under User Pref erences, CAP/KIM button p r ogramming. The user can also configure memory button features at the telephone. The user can move lines from the T7316E to an eKIM, or from eKIM to eKIM, but initial line assignment and hunt group appearance assignment occurs in system programming.

The T7316E telephone displays a set of icons in place of flashing arrows when it is connected to a system with BCM 3.5 software. If you connect a T7316E telephone to a system that is running previous versions, the standard line indicators display. The KIM also displays these icons. KIMs are only supported by BCM 3.5 and later software.

Table 3 T7316E and KIM display icons

Active call The line is active and/or you are connected to this telephone.

Ringing A call is coming into this line.

Hold The call on this line is on Hold at this telephone.

Call forward The call on this line has been forwarded.

Active button The feature assigned to this button is active. Also used by Do Not Disturb.

Refer to the Business Communications Manager 3.5 Programming Operations Guide for details about programming the T7316E and CAPs.

BCM1000 Installation and Maintenance Guide P0607659 02

The KIM hardware and T7316E both come with installation and initial setup user cards. Refer to the CAP User Card for details about using the T7316E+KIM as part of your telephony system.

Market profile changes

A new market profile for Brazil is available in BCM 3.5 software.

The following table shows the core software available to each region.

Table 4 Core software, defined by region and carrier profile

Core Software (Carrier s/w ID) T1 CT2 Plus

BCM1000, BCM 3.5 addendum 23

T1 Etiquette E1 Euro E1 Global E1 CALA

Region

South American and Central American countries are assigned to regions in the following way:

• Caribbean includes Antigua, Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Jamaica, USVI, Puerto Rico, and Trinidad

• CALA refers to all other Caribbean and Latin American countries with European-based standards.

Brazil Caribbean Hong Kong North American Taiwan

Caribbean Hong Kong North American Taiwan

Denmark France Germany Holland Italy Norway Spain Sweden Switzerland United Kingdom

The following table lists the languages available for each telephony region and the order in which the languages are set as default.

Table 5 Telephony region Languages

Region Language Region Language

CALA Caribbean Hong Kong North American PRC Taiwan

NA English, NA French, NA Spanish France Euro French, NA English

Germany German, NA English

Global NA English, NA French, NA Spanish,

Turkish

Holland Dutch, Euro French, NA English

Italy Italian, NA English

Norway Norwegian, Swedish, Danish, NA English

Australia CALA Global PRC

Australia United

Kingdom

Brazil Portuguese Switzerland German, Euro French, Italian, NA English

Denmark Danish, Norwegian, Swedish, NA

P0607659 02 BCM1000 Installation and Maintenance Guide

UK English

English

Spain Euro Spanish, NA English, Portuguese

Sweden Swedish, Norwegian, Danish, NA English

France Euro French, NA English

24 BCM1000, BCM 3.5 addendum

CallPilot profiles: The following table lists the default prime language for the countries (regions) where the voice mail application is supported.

Table 6 CallPilot region default voice mail languages by country

Country Default language Country Default language

North America Australia Caribbean Global Hong Kong

UK Europe

Denmark Danish

Holland Dutch

Sweden Swedish

NA English

UK English

The following table shows the companding law used for each region.

Table 7 Companding laws and profiles

Companding Law

mu-law

Caribbean Hong Kong North American Taiwan

A-law

Australia Brazil CALA Denmark France Germany Global Holland Italy Norway PRC Spain Sweden Switzerland United Kingdom

France Euro French

Germany Switzerland

CALA LA Spanish

Italy Italian

Norway Norwegian

Spain Spanish

PRC Taiwan

Brazil Portuguese

German

Mandarin (Taiwan)

BCM1000 Installation and Maintenance Guide P0607659 02

BCM1000, BCM 3.5 addendum 25

The following table shows the Mobility se rvic es that are supported by the Busine ss Communicati ons Manager, and the regions that can use each type.

Table 8 Mobility services, by region

Available Mobility service

Region

Companion (CT2-Plus, Etiquette)

Caribbean Hong Kong North American PRC

Compani o n (CT2-Pl u s )

CALA Brazil

Companion (CT2-Plus, Etiquette), DECT

DECT

Taiwan Australia

Denmark France Germany Global Holland Italy Norway Spain Sweden Switzerland United Kingdom

Some of the media bay modules are customized for a specific type of line and are not available to all regions. The following table lists a cross-reference between regions and modules.

Table 9 Module availability, by profile

Region DSM ASM CTM 4X16 GATM BRI DTM DECT

Australia X X XXX Brazil X X X X X Caribbean XXX XX CALA X X X X X Denmark X XXX France X X X X Germany X XXX Global X X X X X X Holland X XXX Hong Kong X X X X X X Italy X XXX North American X X X X X X X Norway X XXX PRC X X X X X Spain X XXX Sweden X X X X Switzerland X XXX Taiwan X X X X X X X United Kingdom X X XXX

P0607659 02 BCM1000 Installation and Maintenance Guide

26 BCM1000, BCM 3.5 addendum

Table 10 PRI line protocol supported, by region

Region BRI T side BRI S side PRI T1

Australia ISDN ETSI 300

403

Brazil CALA

Caribbean North American

Hong Kong Taiwan

Denmark France Germany Global Holland Norway PRC Spain Sweden Switzerland

Italy ISDN ETSI 300

United Kingdom ETSI QSIG 300

ISDN ETSI 300 403, ETSI QSIG 300 239

NI-2 NI-2 NI-2

ITU-T ITU-T ITU-T Loop

ETSI QSIG 300 239, ISDN ETSI 300 403

102 ETSI QSIG 300 239

239, ISDN ETSI 300 403

ISDN ETSI 300 102 DASS2

DPNSS MCDN ISDN ETSI 300 403, ETSI QSIG 300 239,

ISDN ETSI 300 102 ETSI QSIG 300 239,

ISDN ETSI 300 403, MCDN

4ESS DMS100 DMS250 MCDN

ISDN ETSI 300 102 DASS2

DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 403

ISDN ETSI 300 102 DASS2

DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 102

ISDN ETSI 300 102 DASS2

DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 403

Loop E&M DID Ground Fixed trunk types

E&M DID Ground Fixed trunk types

Product and documentation updates

For the latest information about Business Communications Manager product and documentation updates, access the Nortel Networks web site at the following URL:

http://www.nortelnetworks.com/support

BCM1000 Installation and Maintenance Guide P0607659 02

Business Commu nications Manager 3.0.1 functional changes for BCM1000

BCM 3.0.1 program updates

This document provides supplemental information about release 3.0 for systems using BCM1000s that has been upgraded from Business Communications Manager, software version 3.0 to version 3.0.1 (maintenance release).

Initializing the hard disk (single-disk system)

The BCM1000 is normally initiali zed at the factory. However, if you have to replace the hard drive in a single-disk BCM1000 running BCM versi on 3.0.1 (3.0 maintenance release), you must re-initializ e the Business Communications Manager.

After you replace the hard disk and the system has booted up, perform the initialization as follows:

1. Ensure the Status LED on the Business Communications Manager is lit. The Status LED indicates that all services have started and the Business Communications Manager is operating correctly.

2 Attach a configuration computer to the base function tray serial port

(recommended method). Continue to the next step in this procedure when complete.

Note: When you replace a hard disk, IP configuration data is lost. The Business Communications Manager IP address defaults to: 10.10.10.1

You can access the Business Communications Manager through your local area network, using the IP address 10.10.10.1. However, if another network terminal uses this IP address, conflicts and network problems can arise.

3 Access the Business Communications Manager from the configuration terminal

using the terminal emulation program. Use the Business Communications Manager default IP address (10.10.10.1).

4 Enter the terminal emulation program, as described in Finding the configuration

menus on page 170. The Main Menu should display (Figure 1).

Functional changes, 3.0.1 software

28 BCM1000, BCM 3.0.1 addendum

Figure 1 Main Menu screen

BCM1000

5. Select1 (Platform Initialization Menu) and press <ENTER>. The screen shown in Figure 2 appears.

Figure 2 Platform Initialization Menu screen

BCM1000

6. Select 1 (Initialize Menu) and press <ENTER>. The Initialize Menu appears. Refer to Figure 3.

BCM1000 Installation and Maintenance Guide P0607659 02

Figure 3 Initialization Menu screen

BCM1000

BCM1000, BCM 3.0.1 addendum 29

7. Select 1 (Initialize Universal Profile) and press <ENTER>.

Note: If the initialization process detects a core s oftware loa d mismatch be tween the MSC and the hard disk, the system displays a menu screen that prompts you to enter the most appropriate core load (Figure 4). The load on the MSC is the most recent load (if you replaced the hard disk). Select menu option 6 “Do not select any load” to by-pass the core upload and continue with the initialization process.

Figure 4 MSC Initialization Menu screen

BCM1000

P0607659 02 BCM1000 Installation and Maintenance Guide

30 BCM1000, BCM 3.0.1 addendum

Note: The initialization process is automatic and takes approximately 40 minutes. The system

automatically reboots a number of times as part of the initialization process. When the first reboot occurs, the telnet session disconnects.

8. When the initialization process is complete, restart a telnet session with the Business Communications Manager.

9 At the main menu, select 2 (System configuration) and press <ENTER>.

The System Configuration login prompt appears.

10 Enter the default login UserID and password.

The System Configuration Start Page screen appears (see Figure 5).

Figure 5 System configuration start page

11 Enter q (Quick Start Page 1) and press <ENTER>.

The Quick Start Page screen appears (Figure 6)

BCM1000 Installation and Maintenance Guide P0607659 02

BCM1000, BCM 3.0.1 addendum 31

Figure 6 Quick start page

12 Enter the correct informatio n fo r LAN1 (a), LAN2 (i), Subnet masks (m and j), Default next hop

router (r ) and Sys tem name (s ) , as required. Enter p after each change to apply it.

13 Enter b (go back) to return to the System Configuration Start Page screen after all network IP

addresses are configured.

14 Enter r to reboot the system and to apply the network IP address changes

15. Do one of the following:

• Run the Quick Start Wizard and manually reconfigure your system.

• Run the Quick Start Wizard to create the system parameters and defaults. Then restore your system

data from your backup disk.

• Restore system and data information from your backup disk.

War ning: You can only perform a restore from a current backup disk that was backed up from the same software version as your system is currently running. In this case, if you do not have a backup that was run on a version 3.0.1, you need to manually reenter your data.

16 Test your system for correct operations.

P0607659 02 BCM1000 Installation and Maintenance Guide

32 BCM1000, BCM 3.0.1 addendum

Product and documentation updates

For the latest information about Business Communications Manager product and documentation updates, access the Nortel Networks web site at the following URL:

http://www.nortelnetworks.com/support

BCM1000 Installation and Maintenance Guide P0607659 02

Business Communications Manager 3.0 functional changes for BCM1000

BCM 3.0 program updates

This document provides supplemental information about release 3.0 for systems using BCM1000s that has been upgraded from BCM 2.5 software.

This information includes:

• Platform compatibility

• Explaining Double Density

• Setting module DIP switches for double density on page 35

• Upgrading from a standard system on page 39

• Initializing the hard disk (single-disk system) on page 40

Platform compatibility

Business Communications Manager 3.0 is Windows XP compatible, therefore, any references in the main document about required computer platforms can include computers running Windows XP.

Explaining Double Density

Business Communications Manager 3.0 soft ware now utilizes the B2 channels on DS30 buses 02 to 07 for digital telephones, thereby, doubling telephone capacity. The following figure shows a DS30 bus broken down into four offset groups of four (single density) or eight (double density) lines each.

Figure 11 Offsets are part of DS30 bus line groups

Offsets have four lines (single density)

8 lines (double density)

The default 3.0 system is a Partial Double Density (PDD) system, in that it maintains DS30 06 and 07 in the original configuration of 16 lines per bus. This accommodates those systems which use Companion. If you choose to set your system to Full Double Density (FDD), DS30 06 and 07 become FDD and are no longer available for Companion operation.

To take advantage of the double density functionality, you require DSM16+ or DSM32+ modules. The existing ASM8 modules can also utilize FDD.

Offset 0 Offset 1 Offset 2 Offset 3

1 DS30 bus 16 lines/32 time slots (single density) 32 lines/32 time slots (double density)

Functional changes, 3.0 software

Note: Devices that share a DS30 channel must be identical. Use two DSM 16+ modules in full double density mode on a single DS30 channel. Likewise , use two DSM 32+ modules in full double density mode on a single DS30 channel.

34 BCM1000, BCM 3.0 addendum

Full double density means that instead of a DSM16 module occupying a full DS30 bus, the DSM16+ can be set to double density, so that it occupies only half the bus, allowing you to install a second DSM16+ set to double density with offset 1. This doubles the available telephone lines from 16 to 32. Similarly, where the DSM 32 required two DS30s, if the DSM32+ is set to double density, the module only requires one DS30 bus to support all 32 lines. The ASM8 requires no special settings to take advantage of double density. You can simply install four modules on one DS30 bus, with the dip switches set to the four offsets. The exception is for DS30 06 and 07 if they are set to PDD. In that instance, you can still only install two ASM8s per bus.

Figure 12 shows how much of a DS30 bus each station module requires.

Figure 12 Space requirements for station media bay modules, on a per-DS30 configuration

2 DS30 buses/ offset set to 0

Single-density mode

1 DS30 bus/ offset set to 0

1 DSM 32

per 2 DS30s

PDD note: If DS30 6 and 7 are in

partial double density mode, you can only install modules set to single density. This also means that only two ASM8s could be installed on each DS30 bus.

1 DSM 16 per DS30

1 DS30 bus

Double-density mode

1 DS30 bus

2 DD DSM 16+

per DS30

1 DS30 bus/

4 DD ASM8s

per DS30

1 DD DSM 32+

per DS30

The following diagram provides a system view of what double density looks like from a system perspective. Note that this example is based on the default setting, which provides partial double density to DS30 06 and 07.

Installation and Maintenance Guide P0607659 02

Figure 13 Assigning double density modules to the DS30 bus hierarchy

BCM1000, BCM 3.0 addendum 35

Example of

Double-density example

North Americanbased setup

(system configured as PDD)

Partial density

Systems configured with Partial double density (PDD), allow Companion telephones on DS30 06 and 07 (if the system is set to a 2/6 split). In this configuration, DS30 06 and 07 only allow single-density modules. DS30 02 to 05 are set to allow double density modules.

Double density

Systems configured with Full double density (FDD), do not allow Companion telephones. All DS30s are set to allow double density modules.

3/5 channel split

If your system is set to a 3/5 split, DS30 07 is not available to any media bay modules.

DD DSM 32+

DD DSM 16+

CTM

4X16

DS30 5 supports the station module part of the 4X16

SD DSM 32

DS30 buses

Example of a European- based setup

DD DSM 32+

BRI

Companion

DECT

07*

Setting module DIP sw itches for double dens ity

Doubling the available telephone lines also requires additional DN records to accommodate the additional telephones. The following charts show the DIP switch settings for single and double-density. Note that the ASM8s do not have special double-density/single-density settings, whereas DSM16 and DSM32 modules must be set to one mode or the other.

Note that the second set of 16 lines are not consecutively numbered from the first set. This was done to accommodate existing installations.

ASM 8 switch settings

In a single density configuration, such as for DS30 06 or 07 when they are set to the default PDD, only offset 1 and 2 are available to ASM8s. In a double-density configuration, you can install four ASM8s per DS30 bus. Table 1 shows the switch settings for each DS30 bus and the dialing numbers (DNs) assigned to each DS30.

P0607659 02 Installation and Maintenance Guide

36 BCM1000, BCM 3.0 addendum

Table 1 ASM8 settings for 2.5 systems upgraded to 3.0 software

Select

2 3 4

Select

bus

offset

2.5 system upgraded to 3.0 2.5 system upgraded to 3.0 0

1 2 3 0 1 2 3 0 1 2 3

Enter these switch

settings

123456 123456

on on on on on on 221-228

on on offononon228-236

on offonononon377-384

on off offononon385-392

on on on on on off 237-244

on on off on on off 245-252

on offonononoff 393-400

on off off on on off 401-408

on on on on off on 253-260

on on off on off on 261-268

on off on on off on 409-416

on off off on off on 417-424

T o assign

these

DNs

Select

bus

Select

offset

0 1 2 3 0 1

3 0 1

Enter these switch

settings

on on on on off on 269-276

on on off on off on 277-284

on off on on off on 425-432

on off off on off on 433-440

on on on on off off 285-292

on on off on off off 293-300

on off on on off off 441-448

on off off on off off 449-456

on on on off on on 381-388

on on off off on on 389-396

on off on off on on 457-464

on off off off on on 465-472

assign

these

DNs

The extensions listed are based on a three-digit DN with a Start DN of 221. If your system has longer DNs or a different

Start DN, enter the range in the blank column.

If your system is configured with a 3/5 channel split, DS30 07 is not available.

Available only on systems set to FDD.

Available only on systems set to FDD, with a 2/6 DS30 split.

Custom DN

range

DSM16/DSM 32 single density switch settings (upgraded system)

The following table shows the switch settings for DSM modules deployed as single density on a system that has been upgraded from Business Communications Manager version 2.5 to version 3.0. All your current modules are probably single-d ensity modules. If you intend to continue to use them, you do not have to change any settings. They will continue to function in the same manner as before.

DSM16+ and DSM32+ modules can be set to either density. To set them for single density, refer to the following table. To set them to double density, refer to the table under

DSM16+ and DSM 32+ double density switch

settings (upgraded system) on page 37.

Note that Companion sets can only be assign ed on DS30 06 and 07, which have single-density DSM modules. Companion handsets have a different set of default DNs than the digital sets. Also, Companion can only be deployed on systems that remain at Part Double Density (PDD), the default condition of 3. 0 systems.

Table 2 DSM 16/DSM 16+ and DSM 32/DSM32+ single density switch settings for 2.5 systems upgraded to 3.0

Select

DS30

bus

Enter these switch

settings

1 2 3 456

02 on on on on on on 221-236 221-252 (DS30 02 and 03) 03 on on on on on off 237-252 237-268 (DS30 03 and 04) 04 on on on on off on 253-268 253-284) (DS30 04 and 05) 05 on on on on off off 269-284 269-300 (DS30 05 and 06) 06 on on on off on on 285-300 285-316 (DS30 06 and 07)

07 on on on off on off 301-316 N/A

To assign

these DNs

DSM16 or

DSM 16+

To assign these DNs to DSM 32 or

DSM 32+

To assign these DNs

to Companion

N/A

565-580 (PDD only)

581-596 (PDD only)

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BCM1000, BCM 3.0 addendum 37

Table 2 DSM 16/DSM 16+ and DSM 32/DSM32+ single density switch settings for 2.5 systems upgraded to 3.0

The extensions listed are based on a three-digit DN with a Start DN of 221. If your system has longer DNs or a different

Start DN, enter the range in the blank column.

If your system is configured with a 3/5 DS30 split, you cannot use DS30 07 for the DSM 16 module. You cannot

configure the DSM32 module for DS30 06 because the second set of DNs cannot be accessed.

If you need more DNs for Companion sets, use the range that starts at 597 (ISDN or DECT) and change the

DN type to NA Portable.

If you system is set to Full Double Density (FDD), Companion telephones are not supported.

DSM16+ and DSM 32+ double density switch settings (upgraded system)

The following table shows the switch settings for DSM-plus modules deployed as double density on a system that has been upgraded from 2.5 to 3.0.

Note: DSM modules deployed with 2.5 sys tems are all single density and cannot be set to double density. The DSM 16+ and DSM32+ modules can be set to either density.

Table 3 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded to 3.0

Select

DS30

bus

***07

Enter these switch settings

123456

offonononononA 221-236 A 377-392

off on off on on on B 377-392 B 221-236

offononononoff A 237-252 A 393-408

off on off on on off B 393-408 B 237-252

offonononoff on A 253-268 A 409-424

off on off on off on B 409-424 B 253-268

offonononoff off A 269-284 A 425-440

off on off on off off B 425-440 B 269-284

off on on off on on A 285-300 A 441-456****

off on off off on on B 441-456**** B 285-300

off on on off on off A 301-316 A 457-472*****

off on off off on off B 457-472***** B 301-316*****

**To assign these DNs to DSM

16+:

(A= DSM1, B=DSM2)

To assign these DNs to DSM 32+

(connectors: A=top,

B = bottom)

**The extensions listed are based on a three-digit DN with a Start DN of 221. If your system has longer DNs or a different Start DN, enter the range in the blank column.

***If your system is configured with a 3/5 split, you cannot use DS30 07 for the DSM 16 module. ****Available only on systems set to FDD. Modules cannot be set to double density on systems set to PDD. Refer to the

previous chart for the switch settings for single density and PDD. *****Available only on systems set to FDD, with a 2/6 DS30 split. Modules cannot be set to double density on systems set

to PDD. Refer to the previous chart for the switch settings for single density and PDD.

P0607659 02 Installation and Maintenance Guide

38 BCM1000, BCM 3.0 addendum

CTM, CTM8 and 4X16 (CTM/DSM) switch settings

Select bus

2 0

3 0

4 0

5 0

6 0

7 0

Select offset

1 2 3

Enter these switch settings

123456 Lower (Lines 1-4)/

T o assign these lines to a CTM

T o assign these lines to a CTM8

Upper (lines 5-8)

T o assign these lines to a 4X16

CTM portion

on on on on on on 211-214 211-214 / 219-222 211-214

on on off on on on 219-222 219-222 / 227-230 219-222

on offonononon 227-230 227-230 / 235-238 227-230

on off off on on on 235-238 N/A N/A 235-238

on on on on on off 181-184 181-184 / 189-192 181-184

on on off on on off 189-192 189-192 / 197-200 189-192

on offonononoff 197-200 197-200 / 205-208 197-200

on off off on on off 205-208 N/A N/A 205-208

on on on on off on 151-154 151-154 / 159-162 151-154

on on off on off on 159-162 159-162 / 167-170 159-162

on off on on off on 167-170 167-170 / 175-178 167-170

on off off on off on 175-178 N/A N/A 175-178

on on on on off off 121-124 121-124 / 129-132 121-124

on on off on off off 129-132 129-132 / 137-140 129-132

on off on on off off 137-140 137-140 / 145-148 137-140

on off off on off off 145-148 N/A N/A 145-148

on on on off on on 91-94 91-94 / 99-102 91-94

on on off off on on 99-102 99-102 / 107-110 99-102

on off on off on on 107-110 107-110 / 115-118 107-110

on off off off on on 115-118 N/A N/A 115-118

on on on off on off 61-64 61-64 / 69-72

on on off off on off 69-72 69-72 / 77-80

on off on off on off 77-80 77-80 / 85-88

on off off off on off 85-88 N/A N/A

And this DS30 channel and DNs

DSM portion

CH 3

upgraded 2.5:

237-252

CH 4

upgraded 2.5:

253-268

CH 5

upgraded 2.5:

269-284

CH 6

upgraded 2.5:

285-300

CH 7

upgraded 2.5:

301-316

N/A

Custom DN range for 4X16

1 The extensions listed are based on a three-digit DN with a Start DN of 221. If your system has longer DNs or a different Start DN, enter the range in the blank column.

Installation and Maintenance Guide P0607659 02

Upgrading from a standard system

When you upgrade your BCM1000 from a single power supp ly and fan to a redundant system, you need to remove the jumper from the connectors on the System Status Monitor board to allow the cables from the redundant equipment to be connected.

The diagram below notes the locati on of the connec tors for the redundant power supply and for the redun dant fan.

Figure 7 System Status Monitor internal connectors

BCM1000, BCM 3.0 addendum 39

Mother board

Redundant power supply monitoring cable

Redundant/primary fans

Mother board (J10)

Board power

CPU fan

Remote temperature sensor

SSM board

Note: Chassis has all PCI cards removed, for clarity

P0607659 02 Installation and Maintenance Guide

40 BCM1000, BCM 3.0 addendum

Initializing the hard disk (single-disk system)

The BCM1000 is norm ally initialized at the factory. However, if you h ave to replace t he hard drive in a single-disk BCM1000, you must re-initialize the Business Communications Manager.

After you replace the hard disk and the system has booted up, perform the initialization as follows:

1. Enter the terminal emulation program, as described in Finding the configuration menus on page 170.

The Platform Initialization Menu appears. Refer to Figure 8.

Figure 8 Platform Initialization Menu screen

2. Enter 1 (Initialize Menu) and press <ENTER>. The Initialize Menu appears. Refer to Figure 9.

1-800-4 NORTEL

www.nortelnetworks.com

Installation and Maintenance Guide P0607659 02

P0993298 02

Figure 9 Platform Initialization Menu screen

BCM1000, BCM 3.0 addendum 41

3. Enter 1 (Initialize Universal Profile) and press <ENTER>. The MSC Initialization menu screen appears after about a minute. Refer to Figure 10.

Figure 10 MSC Initialization Menu screen

4. Enter the number beside the upload for the software you want to install. If you do not know which software to upload, refer to Core software and regions on page 295.

5. The system automatically reboots as part of the initialization process. When the system reboots, the telnet session disconnects.

Note: If there is a modem, the system reboots four times. If there is no modem, the system only reboots twice.

P0607659 02 Installation and Maintenance Guide

42 BCM1000, BCM 3.0 addendum

6. Do one of the following:

• Run the Quick Start Wizard to create the system parameters and defaults. Then restore your system data

from your backup disk.

• Res tore system and data information from your backup dis k.

17 Test your system for correct operations.

Product and documentation updates

For the latest information about Business Communications Manager product and documentation updates, access the Nortel Networks web site at the following URL:

http://www.nortelnetworks.com/support

Installation and Maintenance Guide P0607659 02

Contents

North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Canada and US . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Use of a Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rights of the Telecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

US Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

BCM 3.5 program updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Security changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

New hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Global Analog Trunk Module (GATM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Auxiliary equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Market profile changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Product and documentation updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

BCM 3.0.1 program updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Initializing the hard disk (single-disk system) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Product and documentation updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . 7

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

GATM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Wiring the GATM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

T7316E Business Series Terminal and KIMs . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installation and Maintenance Guide

44 Contents

BCM 3.0 program updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Platform compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Explaining Double Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Setting module DIP switches for double density . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Upgrading from a standard system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Initializing the hard disk (single-disk system) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Product and documentation updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

System documentation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Installation documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Operations documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Call Management documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Unified Manager and hardware maintenance documentation . . . . . . . . . . . . . . . . 67

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DSM16/DSM 32 single density switch settings (upgraded system) . . . . . . . . 36

DSM16+ and DSM 32+ double density switch settings (upgraded system) . . 37

CTM, CTM8 and 4X16 (CTM/DSM) switch settings . . . . . . . . . . . . . . . . . . . . 38

Presales Support (CSAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Chapter 1

Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 69

Business Communications Manager system components . . . . . . . . . . . . . . . . . . . . . 69

Computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Telephony components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Media Services Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Connection ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

BCM1000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

System options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Telephony features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Data features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Business Communications Manager expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Installation process overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

P0607659 02

MSC IP call processing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Contents 45

Chapter 2

Telephony hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Media bay module common features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Digital Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Caller ID Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Basic Rate Interface media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Digital Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

4X16 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Analog Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Specialized media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

DECT media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Fiber Expansion media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Portable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Companion system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

DECT system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

T7406 system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

NetVision system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Chapter 3

Auxiliary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Preloading Java class files on your workstation . . . . . . . . . . . . . . . . . . . . . . . . . 110

Optimizing Unified Manager speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Chapter 4

Selecting the media bay modules for your system . . . . . . . . . . . . . . . . . 111

Selecting the trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Selecting the station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Upgrading from an existing Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Determining system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Understanding DS30 channel numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Setting Offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Determining module channel requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Installation and Maintenance Guide

46 Contents

Chapter 5

Installing the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Preparation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Environment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Internal wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

System equipment and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Equipment for Installing the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Installing the BCM1000 in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Attaching the rack mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Installing the BCM1000 into the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Installing the BCM1000 on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Installing the BCM1000 on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Replacing your BCM1000 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Companion equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Other cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Chapter 6

Installing the BCM1000e (expansion unit). . . . . . . . . . . . . . . . . . . . . . . . . 129

Installing the BCM1000e into a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attaching the mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Attaching the BCM1000e to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Installing the BCM1000e on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Installing the BCM1000e on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Connecting the BCM1000e to the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Chapter 7

Setting media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Rules for assigning DS30 channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Notes about assigning modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Choosing the assigned order for modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Determining module DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Setting the DIP switches on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Line and extension numbers for specific modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

CTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

P0607659 02

Contents 47

ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

DECT switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Chapter 8

Installing media bay modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Installing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Reconnecting the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Replacing media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Installation/replacement troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Chapter 9

Starting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Checking power and wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Checking system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Connecting the data networking hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Connecting the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Connecting wiring to the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Connect wiring to the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Replacing the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Setting initial system configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Required data parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Default IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Connecting when there is an IP address conflict . . . . . . . . . . . . . . . . . . . . . . . . 169

Using a null modem serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Entering the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Regenerating keys after system replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Chapter 10

Wiring the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Module wiring warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Connecting media bay modules to Service Providers . . . . . . . . . . . . . . . . . . . . . . . . 177

Wiring media bay modules to internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . 179

FEM wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Connecting the fiber cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Installation and Maintenance Guide

48 Contents

Chapter 1 1

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Central Answering Position (CAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Installing IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Installing radio-based portable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Companion portable system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

T7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Chapter 12

Installing the Companion system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

The Companion cordless system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Companion components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Installing the Companion hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Installing a RPI for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Installing Companion base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Registering Companion telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Installing external antennas and lightning surge protection . . . . . . . . . . . . . . . . 207

Mounting the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Wiring the and connecting the RPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Positioning a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Attaching a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Installing antennas (United States of America) . . . . . . . . . . . . . . . . . . . . . . 208

Installing a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . 209

Installing antennas (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Chapter 13

Installing Analog Terminal Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Before installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Operating requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Connecting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Mounting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Determining the ATA 2 extension number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

P0607659 02

Analog transmission parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Contents 49

Configuring the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Testing the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

ATA 2 data communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Data transmission requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

FAX and modem transmission compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Installing a data communication device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Chapter 14

Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

External paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Connecting the paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

External music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Music on hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Connecting the external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

External music source programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Chapter 15

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Using the System Status Monitor to monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Emergency telephone does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

ATA 2 does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Checking the wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Checking for dial tone at the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Checking for trunk line dial tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Chapter 16

Preparing hardware for maintenance or upgrades. . . . . . . . . . . . . . . . . . 237

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Shutting down the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Shutting down the system hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Removing the top cover from the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Restoring the system to operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Software restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Chapter 17

Replacing the hard disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Removing the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Installing a new hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Initializing the hard disk (single-disk system) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Installation and Maintenance Guide

50 Contents

Installing the mirrored disk controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Installing the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Connecting the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Routing power for mirrored systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Controlling and monitoring mirroring operations . . . . . . . . . . . . . . . . . . . . . . . . . 259

Chapter 18

Adding or replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Troubleshooting fan operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Removing a fan from the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Removing a fan from the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Replacing a fan into the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Chapter 19

Connecting RAID board ribbon cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Power routing for 2.5 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Power routing for 2.0 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Replacing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Removing the standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Installing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Upgrading to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Setting up the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Installing the redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Replacing a redundant power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Replacing a power supply in an BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Chapter 20

Replacing data cards and processing hardware . . . . . . . . . . . . . . . . . . . 281

Replacing data cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Removing a data card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Installing the card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Replacing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Removing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Installing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Replacing memory DIMM chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Replacing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Installing the new battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

P0607659 02

Contents 51

Chapter 21

Replacing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Determining the status of a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Replacing telephones with different models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Status of the replaced telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Appendix A

System region attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Core software and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Caller ID displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Companding law by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Mobility services by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Media bay module availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Trunk availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Defining time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

System defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Appendix B

Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Combining CTMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Fully-loaded setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

DECT combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Changing configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

System setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Set DNs and port numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Installation and Maintenance Guide

52 Contents

P0607659 02

Figures

Figure 11 Offsets are part of DS30 bus line groups . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 12 Space requirements for station media bay modules, on a per-DS30 configuration 34

Figure 13 Assigning double density modules to the DS30 bus hierarchy . . . . . . . . . 35

Figure 14 Business Communications Manager core system components . . . . . . . . 69

Figure 15 External functional hardware, BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . 70

Figure 16 BCM1000 interior components for standard system (pre-2.5) . . . . . . . . . 71

Figure 17 BCM1000 interior components with a standard power supply system (2.5) 72

Figure 18 BCM1000 interior components, redundant system with mirrored hard disks (2.5) 72

Figure 19 MSC optional equipment ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Figure 20 BCM1000 external points of connection . . . . . . . . . . . . . . . . . . . . . . . . . 78

Figure 21 BCM1000 operational LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Figure 22 DS256 connector on a BCM1000 and a BCM1000e . . . . . . . . . . . . . . . . 85

Figure 23 Installation and initialization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Figure 24 Telephony hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 25 Module LED locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 26 Rear of modules showing DS256 channel and power connectors . . . . . . 91

Figure 27 DIP switch positions on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 28 DTM module LEDs and connectors, front view . . . . . . . . . . . . . . . . . . . . 94

Figure 29 CTM and CTM8 LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Figure 30 BRI LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Figure 31 Faceplates of DSM 16 and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Figure 32 Faceplate of 4X16 module LEDS, connectors, and jacks . . . . . . . . . . . . 99

Figure 33 ASM 8 front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Figure 34 DECT faceplate with eight RJ45 connectors . . . . . . . . . . . . . . . . . . . . . 101

Figure 35 FEM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Figure 36 Process for determining modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 37 DS30 channel model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 38 Offsets are part of DS30 channel line groups . . . . . . . . . . . . . . . . . . . . 116

Figure 39 Space requirements for media bay modules . . . . . . . . . . . . . . . . . . . . . 117

Figure 40 Attaching the rack mounting bracket to the BCM1000 . . . . . . . . . . . . . . 123

Figure 41 Fasten the BCM1000 to the equipment rack . . . . . . . . . . . . . . . . . . . . . 124

Figure 42 Attaching the mounting brackets to the BCM1000 . . . . . . . . . . . . . . . . . 126

Figure 43 Mount the BCM1000 on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 44 Attach the rack mounting bracket to the BCM1000e . . . . . . . . . . . . . . . 129

Figure 45 Fasten the BCM1000e to the equipment rack . . . . . . . . . . . . . . . . . . . . 130

Figure 46 Attaching the wall mounting bracket to the BCM1000e . . . . . . . . . . . . . 131

Figure 47 DS256 connector on the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 48 BCM1000 DS258 connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Figure 49 Assigning the modules to the DS30 channel hierarchy . . . . . . . . . . . . . 137

Figure 50 How to use the configuration map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Installation and Maintenance Guide

54 Figures

Figure 51 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 52 Process map: Installing a media bay module . . . . . . . . . . . . . . . . . . . . . 151

Figure 53 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 54 Identifying the media bay module latches . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 55 Warning of possible shorting issue on media bay modules . . . . . . . . . . 154

Figure 56 Process map: Replacing a media bay module . . . . . . . . . . . . . . . . . . . . 156

Figure 57 LEDs confirm that BCM1000 is active . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Figure 58 Locating the data cards on the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . 163

Figure 59 Serial pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Figure 60 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Figure 61 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Figure 62 Process map: Trunk and station wiring process map . . . . . . . . . . . . . . . 176

Figure 63 DTM RJ48C wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 64 CTM RJ11 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 65 BRI RJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Figure 66 Wiring for DSM 16, 4X16, and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . 180

Figure 67 Wiring for an ASM 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Figure 68 Process map: Installing a Companion system . . . . . . . . . . . . . . . . . . . . 191

Figure 69 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Figure 70 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure 71 Opening the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure 72 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Figure 73 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 74 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Figure 75 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Figure 76 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Figure 77 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Figure 78 Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . 208

Figure 79 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Figure 80 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . 210

Figure 81 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . 212

Figure 82 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . 213

Figure 83 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . 214

Figure 84 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . 215

Figure 85 Insertion loss from the CO to the single-line telephone . . . . . . . . . . . . . 218

Figure 86 Single line telephone installation overview . . . . . . . . . . . . . . . . . . . . . . . 220

Figure 87 ATA 2 pin outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Figure 88 ATA 2 top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Figure 89 ATA 2 back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Figure 90 Data communication device installation overview . . . . . . . . . . . . . . . . . 225

Figure 91 Auxiliary ringer jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Figure 92 Audio input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

P0607659 02

Figures 55

Figure 93 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Figure 94 Music-on-hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Figure 95 SSM board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Figure 96 LED locations on the face of the BCM1000 . . . . . . . . . . . . . . . . . . . . . . 233

Figure 97 System Status Monitor LED Display screen . . . . . . . . . . . . . . . . . . . . . . 233

Figure 98 System Status Monitor LED Settings record . . . . . . . . . . . . . . . . . . . . . 234

Figure 99 Process Map: Preparing the units for maintenance . . . . . . . . . . . . . . . . 237

Figure 100 Remove the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Figure 101 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Figure 102 Process map: Hard disk replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Figure 103 Hard disk wiring (single disk) and screw locations (2.0 hardware) . . . . . 245

Figure 104 Hard disk and screw locations (2.5 version hardware) . . . . . . . . . . . . . . 245

Figure 105 Remove the brackets from the hard disk . . . . . . . . . . . . . . . . . . . . . . . . 246

Figure 106 Connect the brackets to the hard disk (single-disk system) . . . . . . . . . . 247

Figure 107 Installing two hard disks for a mirrored disk system . . . . . . . . . . . . . . . . 247

Figure 108 Cabling the RAID board to the hard disks . . . . . . . . . . . . . . . . . . . . . . . 248

Figure 109 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Figure 110 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Figure 111 Profile screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Figure 112 Base unit with RAID board, plus redundant power and fans . . . . . . . . . 252

Figure 113 Clip the RAID board onto the media bay module housing . . . . . . . . . . . 253

Figure 114 RAID board LEDs on face of base unit . . . . . . . . . . . . . . . . . . . . . . . . . 254

Figure 115 RAID Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Figure 116 Connecting the power cables for mirrored disks, 2.5 version of BCM1000 256

Figure 117 Connecting the power cables for mirrored disks, 2.0 version of BCM1000 257

Figure 118 RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Figure 119 Process Map: Replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Figure 120 Business Communications Manager operational LEDs . . . . . . . . . . . . . 262

Figure 121 Remove the fan cable from motherboard (pre-2.5 chassis) . . . . . . . . . . 263

Figure 122 Remove the fan cables from SSM board (2.5 models) . . . . . . . . . . . . . . 263

Figure 123 Removing the fan (BCM1000 version 2.5 single-fan model) . . . . . . . . . 264

Figure 124 Screw attachments beside fan holes (BCM1000 version 2.5 redundant model) 264

Figure 125 Installing piggy-backed fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Figure 126 Connect the redundant fan cable to the adapter . . . . . . . . . . . . . . . . . . 266

Figure 127 Fan screws location in BCM1000e, 2.0 models. . . . . . . . . . . . . . . . . . . 267

Figure 128 Fan screws location in BCM1000e, 2.5 redundancy models. . . . . . . . . . 267

Figure 129 Process Map: Replacing a standard power supply . . . . . . . . . . . . . . . . 269

Figure 130 Removing power supply bracket (single-power supply models) . . . . . . . 270

Figure 131 Remove the power supply screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Figure 132 Process Map: Upgrading to a redundant power supply . . . . . . . . . . . . . 272

Figure 133 Remove the knockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Figure 134 Attach the redundant power supply housing . . . . . . . . . . . . . . . . . . . . . 274

Installation and Maintenance Guide

56 Figures

Figure 135 Securing the power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Figure 136 Insert and attach the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Figure 137 Removing the power module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Figure 138 BCM1000e, standard power supply interior connections . . . . . . . . . . . . 278

Figure 139 BCM1000e, redundant power supply interior connections . . . . . . . . . . . 279

Figure 140 Installing the power module in a redundant BCM1000e . . . . . . . . . . . . . 279

Figure 141 Process Map: Data card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Figure 142 BCM1000 LAN card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Figure 143 Install the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Figure 144 Process Map: PEC replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Figure 145 Removing or replacing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Figure 146 Process Map: Memory replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Figure 147 Removing and replacing the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Figure 148 Process Map: Battery replacement overview . . . . . . . . . . . . . . . . . . . . . 289

Figure 149 Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

P0607659 02

Tables

Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Table 1 Global Analog Trunk Module notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Table 2 Global Analog Trunk Module DIP switch settings . . . . . . . . . . . . . . . . . . . 18

Table 3 T7316E and KIM display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Table 4 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . . 23

Table 5 Telephony region Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Table 6 CallPilot region default voice mail languages by country . . . . . . . . . . . . . 24

Table 7 Companding laws and profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Table 8 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 9 Module availability, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Table 10 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Table 1 ASM8 settings for 2.5 systems upgraded to 3.0 software . . . . . . . . . . . . 36

Table 2 DSM 16/DSM 16+ and DSM 32/DSM32+ single density switch settings for 2.5

Table 3 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded to 3.0

Table 4 Basic BCM1000 base unit specifications . . . . . . . . . . . . . . . . . . . . . . . . 71

Table 5 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Table 6 Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Table 7 DTM LED functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Table 8 Station modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Table 9 Specialized modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Table 10 Determining trunk module requirements . . . . . . . . . . . . . . . . . . . . . . . . 112

Table 11 Station media bay modules required . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Table 12 Matching modules to DS30 channel capacity . . . . . . . . . . . . . . . . . . . . 118

Table 14 Possible media bay module DIP switch settings . . . . . . . . . . . . . . . . . . 139

Table 15 DTM switch settings (T1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Table 16 DTM switch settings (North American PRI) . . . . . . . . . . . . . . . . . . . . . . 141

Table 17 DTM switch settings (E1 and UK PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Table 18 BRIM S/T switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Table 19 CTM and CTM8 switch settings, DS30 channels 2-5 . . . . . . . . . . . . . . . 143

Table 20 4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Table 21 ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Table 22 DSM 16 and DSM 32 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Table 23 DECT module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Table 24 FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Table 25 BCM1000 LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Table 26 DB25 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Table 27 RS-422/EIA 530 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Table 28 V.35 Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

systems upgraded to 3.0 36

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58 Tables

Table 29 DB15 X.21 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Table 30 Serial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Table 31 DSM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Table 32 ASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Table 33 Extension comparison chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Table 34 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Table 35 RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Table 36 Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Table 37 Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Table 38 RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Table 39 RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Table 40 Minimum distance between office areas and base stations . . . . . . . . . . 204

Table 41 Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Table 42 UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Table 43 LED Display screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Table 44 RAID board LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Table 45 HDD Mirror Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Table 46 Fan and temperature LEDs on the server . . . . . . . . . . . . . . . . . . . . . . . 262

Table 47 Power supply LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Table 48 BCM1000 PCI LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Table 49 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . 295

Table 50 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Table 51 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . 296

Table 52 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Table 53 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Table 54 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Table 55 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Table 56 Module availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Table 57 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Table 58 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Table 59 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . 302

Table 60 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Table 61 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Table 62 CTMs combined with 4X16 modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Table 63 DSM combined with 2 DTMs and 2 ASMs . . . . . . . . . . . . . . . . . . . . . . . 310

Table 64 Three BRI modules, two DSM 32s and 1 DECT module . . . . . . . . . . . . 311

Table 65 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

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Preface

This guide describes how to install, initialize and maintain the Business Communications Manager 1000 (BCM1000) hardware for the Business Communications Manager 2.5 system.

This issue of the document also reflects the added functionality built into the Business Communications Manager 2.5 Feature Pack 1 release. The new hardware described in this and other documentation requires the Feature Pack 1 release of the Business Communications Manager firmware. Compatibility between Unified Manager versions will be rectified during the upgrade procedure, which is described in a separate document.

Information in these chapte r s explains how to:

• set up the system hardware

• start and initial ize the system hardware

• troubleshoot and maintain the hardwa re

Warning: Ensure that you make a complete backup of your data before attempting to

upgrade your system. Upgrade instructions are delivered with the upgrade firmware.

All core system operation al conf iguration is described in the Business Communications Manager Progr amming Operations Guide.

To use this guide, you must:

• be a Nortel Networks installe r with Business Communications Manager certification

• know basic Nortel Networks terminology

Symbols used in this guide

This guide uses symbols to draw your atten tion to important information. The following symbols appear in this guide:

Caution: Caution Symbol Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazar d Symbol Alerts you to conditions where you can get an elect rical shock.

Warning: W arning Symbol Alerts you to conditions where you can cause the syste m to work improperly or to fail.

Installation and Maintenance Guide

60 Preface

Note: Note Symbol

Alerts you to important info rmation.

Tip: Tip Symbol Alerts you to additional information that can help you perform a task.

Warning: Grounding Symbol. Alerts you to ground yourself with an antistatic gro unding stra p before perform ing the maintenance procedur e.

Warning: Disconnect Symbol Alerts you to remove the BCM1000 and Business Communicat ions Manager expansion unit (BCM1000e) power cords from the AC outlet before performing any maintenance procedur e.

Text conventions

This guide uses the following text conventions:

bold Courier text

italic text Indicates file and directory names, new terms, book titles, Web

bold t ext Indic ate s command names , scre en titl es, op tions and text f or a graphic al

angle brackets (< >) Indicates a keyboard key press or simultaneous key presses, i.e.

Indicates command n ames and optio ns and te xt that you n eed to enter i n a command- lin e interface.

Example: Use the Example: Enter show ip {alerts|routes}.

addresses, and variables in command syntax descriptions.

user interfac e (G U I).

<ENTER> or <CTRL j> or when part of a command string, indicates that a variable is to be

entered. Example: <IP address>, where the information to be entered at that

point is the specific information for the required field, in this case, a specific IP addre ss.

dinfo command.

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Acronyms

These are the acronyms used in this document.

ANSI American National St andards Institute ASM Analog station module A WG American wire gauge BIOS Basic input output system BPS Bits per second BRI Basic rate interface module CAP Central answering position CIR Committed information rate CLID Calling line identific ation CSMA/ CD Carri er sens e mul tipl e acc es s /co lli sion det ect CSU Channel service unit

Preface 61

CTM Calling line trunk module DECT Digital enhanced cordless te lecommunications DIMM Dual in-line memory module DLCI Data link connection indentifier DN Directory number DNS Domain name server DPNSS Digital private network signalling system DRT Delayed ring transfer to prime DSM Digital station module DTM Digital Trunk media bay module DTMF Dual tone multifrequency. FEM Fiber expansion module HTTP Hypertext transfer protocol Hz Hertz I/C Intercom IP Internet protocol ISDN Integrated servic es dig ital network Kbyte Kilobyte LAN Local area network MCDN Meridian customer -defined network protocol MHz Megahertz

Installation and Maintenance Guide

62 Preface

MSC Media services card NIC Net w ork interface card OPX Off premises extension PBX Private branch exchange PCI Peripheral component interconnect PEC III Processor expansion card, version III PRI Primary rate interface PSTN Public switched telephone network QoS Quality of service QSIG Q reference point signalling RAID Redundant array of inexpensive disks RAM Random access memory ROM Read only memory SAPS Station auxiliar y power supply T API Telephony application progr am interface TCP/IP Transmission control protocol/internet protocol UTAM UTAM Inc. VoIP Voice over IP WA N Wide area netwo r k

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Related publications

The following documents provi de further information about the BCM1000 and relate d media bay modules, extension equipment, and the applications and software on the system:

•The Progra mming Operati ons Guide de scr ibes how to program the Busine ss Communicati ons Manager equipment.

• Telephone Features Programming Guide provides feature descriptions and programming for the numerous telephone features available to users through the buttons on the digital telephones support ed by the Business Communications Manager.

• If you are not an experienced telephone installer, the BIX Box Wiring Guide provides illustrati ons for correctly wiring interna l cable connections to telephones.

• All optional Business Communicat ions Manager applications ha ve installation and user guide s specific to t hat application. For an overview of what these guides contain, refe r to “Telephony

features and options ” on page 80.

— Attendant Console Setup and Operation Guide and Attendant Console User Guide — Call Center Agent Guide and Call Center Supervisor Guide

— Call Center Reporting Set Up and Operation Guide — Call Center Set Up and Operation Guide — Call Detail Recording System Administration Guide — CallPilot Unified Messaging Installation and Maintenance Guide and CallPilot Desktop

(Unified) Messaging Quick Reference Guide

— CallPilot Fax Set up & Operation Guide and CallPilot Fax User Guide — CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record — CallPilot Message Networking Setup and Operation Guide and CallPilot Message

Networking User Guide — CallPilot Reference Guide — IP Telephony Configuration Guide — LAN CTE Configurati on Guide — Multimedia Call Center Setup and Operation Guide and Multimedia Ca ll Center Web

Develope rs Gu ide — Personal Call Manager User Guide — T7406 Cordless Telephone Installation Guide

Preface 63

System documentation map

The following four pages p rov ide a map of t he Busines s Communic ations Man ager documenta ti on CD. The map shows the overall task process of the system, and indicates which documentation deals with each section. All the documents describes are included on the documentation CD that came with your sys tem.

Installation and Maintenance Guide

64 Preface

Installation documentation

Remove your Business Communications Manager components from the box

Documentation CD

Voice Mail and Call Management Applications

Operations

BCM1000 and BCM1000e hardware installation

Data cards

Setting up media bay modules

Analog telephones

Portable handsets (Region-specific)

Installation

manuals come

with telephones

Companion

DECT

T7406

Installation and Maintenance Guide

ATA 2 installation

DECT Deployment Tool and Provisioning Guide

DECT Installation and Maintenance Guide

T7406 Cordless Telephone Installation Guide

IP Telephones

Digital telephony

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Nortel Networks IP telephones

Symbol NetVision wireless IP telephones

Installing lines

Nortel Networks digital telephones

Three-port Switch Installation Guide

IP Telephony Configuration Guide

Bix Block Wiring Guide

Installation

manuals come

with telephones

Operations documentation

Documentation CD

Preface 65

Voice Mail and Call Management Applications

Hardware Installation

Telephony Configuration

Using the telephones and equipment

T7100 User Card T7208 User Card T7316 User Card T7406 User Card M7324 User Card i2004 User Card i2002 User Card NetVision Feature Card Central Answering Position (CAP) User Card

Prime Telephone User Card Telephone Feature Card Hospitality Features Card ATA User Gui de

Operations

Quick Start Wizard

Setting up Lines, Routes and Access Codes

Controlling calls

Setting up Tel eph on e r ec or ds and features

Data Configurations

Telep hon y N etw orki ng

Programming Operations Guide

Software Ke ycode Installation Guide

Land

VoIP

CallPilot Quick Reference card, NVM interface

CallPilot Quick Reference card, CP interface

Using the telephones and equipment

Registering Telephones

IP Telephones

Companion

DECT

Programming and Using Tele phon e Fe at ure s

IP Telephony Configuration Guide

Programming Operations Guide

DECT Installation and Maintenance Guide

Telephone Feature Programming Guide

Installation and Maintenance Guide

66 Preface

Call Management documentation

Voice Mail and Call Management Applications

Documentation CD

Hunt Groups

Hospitality Services

Programming Operations Guide

User cards

Keycoded Applications

Software Keycode Installation Guide

CDR

CallPilot

CallPilot Message Networking

CallPilot Fax

CallPilot Desktop (Unified) Messaging

Call Center

Professional Call Center

Call Detail Recording System Administration Guide

Call Pilot Manager Set Up and Operation Guide

CallPilot Message Networking Set Up and Operation Guide

CallPilot Fax Set Up and Operations Guide

CallPilot Unified Messaging Installation and Maintenance

Call Center Set Up and Operation Guide

Reporting Set Up and Operation Guide

Reference Guide

Programming Record

User Guide

Supervisor and Agent Guides

Multimedia Call Center Web Developer Guide

LAN CTE

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Multimedia Call Center

Personal Call Manager

Attendant Console

Multimedia Call Center Set Up and Operation Guide

LAN CTE Configuration Guide

Personal Call Manager User Guide

Attendant Console Set Up and Operations Guide

User Guide

Unified Manager and hardware maintenance documentation

Hardware Installation

Preface 67

Operations

Voice Mail and Call Management

How to ge t h e lp

Documentation CD

System Management and Maintenance

User Administration

Backup and Restore

Maintenance and Troubleshooting

Programming Operations Guide

Installation and Maintenance Guide

USA and Canada

Authorized Distributors - ITAS Technical Support Telephone:

1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#. If you do not yet have a PIN Code, or for general questions and fir st line support, you can enter ERC 338#.

Website:

http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835) Use Express Routing Code (ERC) 1063#

Installation and Maintenance Guide

68 Preface

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS Telephone:

00800 800 89009

Fax:

44-191-555-7980

email:

emeahelp@nortelnetworks.com

CALA (Caribbean & Latin America)

Technical Support - CTAS Telephone:

1-954-858-7777

email:

csrmgmt@nortelnetworks.com

APAC (Asia Pacific)

Technical Support - CTAS

Telephone:

+61 388664627

Fax:

+61 388664644

email:

asia_support@nortelnetworks.com

P0607659 02

Chapter 1 Introducing the Business Communications Manager

This chapter describe s the Business Communications Manager hardware required to create the system.

The Business Communications Manager system provides private network and telephony management to small to medium-sized businesses. With this system, you can create a telephony system that suits your speci al business requirements. This compact system allows you to set up access to the public networ k. As well, you can cre ate private networks between remote si tes which also have Business Communicati ons Systems or Meridian 1 equipment. Private networks can be created using dedicat ed central office (CO) line s or through a LAN or WAN internet connection using voice over IP (VoIP) trunks. You control your own system from your desktop using the Unified Manager and CallPilot a pplications.

The system supports a variety of Nortel Networks telephones which support many user and call features. These features can be programmed by the system manager during the initial installation of the telephone. Some features can also be programmed by the users through their telephones.

CallPilot voice mail and Auto Attenda nt applications are part of the basic Business Communications Manager syst em. If you require more extensive coverage, suc h as more voice mail boxes or the call center application, additional features are easily activated using software keycodes.

Business Communications Manager system components

The Business Communications Manager system includes software and hardware components that provide data networkin g, te lephony service, and voice messaging and serv ice applications.

Figure 14 provides an overview of the core Business Communications Manager system. The page

locations, where the information about each part can be found, are also indicated.

Figure 14 Business Communications Manager core system components

Internal sets

“Telephones and adapters” on page 103

“Business Communications Manager expansion unit” on page 85

BCM1000 base unit

“Telephony components” on page 74 “Data networking components” on page 75

Business Communications Manager features

“System options” on page 80

LAN/WAN network

“Data networking components” on page 75

PSTN

External sets

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70 Chapter 1 Introducing the Business Communications Manager

Note: Some of the components described in this document are not available in all

countries. Ask your Business Communications Manager sales agent for information about

availability.

Computer components

The BCM1000 computing functions are supported by the following hardware:

• memory: 256 MB SDRAM; 128 MB SDRAM added for 2.0 upgrades.

•hard disk: 20 GB hard disk(2.5 hardware); 8. 4 GB hard disk (2.0 ha rdware)

• four PCI slots containing one MSC and four possible combinations of WAN, LAN, and/or modem cards

• four PEC slots on the MSC, each of which can contain one Processor expansion card (PEC) I or PEC III (2.5) (ba sic 2 .5 sys tems are delivere d wit h tw o PEC III card s)

Hardware components

The main component of the Business Communications Manager system is the BCM1000. This hardware controls a ll data and telephony tasks, such as call processing, voice messaging, and data routing.

Figure 15 shows the funct ional hardware as seen from the front of the BCM1000.

Figure 15 External functional hardware, BCM1000

Media bay modules

RAID board (Mirrored disk systems)

WAN car d

This is an example of one of four possible profiles

Modem card

MSC

LAN card

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Chapter 1 Introducing the Business Communications Manager 71

Table 4 provides a table of weights and measurements of the base unit.

Table 4 Basic BCM1000 base unit specifications

Size • depth: 18.28 inches (with bezel in place)

• width: 17.51 inches

• height: 7.05 inches

Weight • no PCI cards or modules: approx 23 lbs.

• loaded system: approx. 31 lbs. (varies, depending on power supply)

Figure 16 shows the locat ion of the hardware components in the BCM1000 2.0 versions. Nortel

Networks recommends that you know the locat ion of the different components be fore working with th e syst em.

Figure 17 on page 72 a nd Figure 18 o n page 72 s how two possible conf igurations of the BCM 1000

hardware.

Figure 16 BCM1000 interior components for standard system (pre-2.5)

Clock/ calendar battery

DIMM slots

Power supply

Fan

PCI card slots

Hard disk

Media bay module cabinet

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72 Chapter 1 Introducing the Business Communications Manager

Figure 17 BCM1000 interior components with a standard power supply system (2.5)

Clock/calendar battery

DIMM slots

PCI card slots

Power supply

Fan

Hard disk

Media bay module cabinet

Figure 18 BCM1000 interior components, redundant system with mirrored hard disks (2.5)

Primary and Mirrored hard disksRedundant power supply Redundant fans

RAID disk controller board

Clock/ calendar battery

DIMM slots

Media bay module

PCI card slots

cabinet

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Chapter 1 Introducing the Business Communications Manager 73

Power supply — The BCM1000 can have a single (standard) power supply module or a redundant power supply module. Single power supply Business Communications Manager equipment can also be upgraded to redundant Busine ss Communications Manager system by install ing a redundant power supply in place of the standard power supply.

Note: Power supplies for the BCM1000 are auto-switching power supplies. The power supply on an original 2.0 system has a voltag e switch that must be set to the

correct voltage.

Cooling fan — The BCM1000 can have a single cooling fan or a redundant set of fans. Units with redundant power supplie s always have two cooling fans.

• BCM1000 systems upgraded from 2.0 hardware to redundant power supply systems use a piggy-back fan configur ation.

• The BCM1000 2.5 hardware has side-by-side fan ports.

Hard disk — The BCM1000 can have either a single hard disk or a mirrored disk configuration (RAID 1). Units delivered with the mirrored disk configuration can als o have redundant power supply and fan assemblies installed, although redundant power supplies and fans are not a requirement for running disk mirroring.

The Business Communications Manager supports the RAID 1 disk mirroring protocol. This protocol creates an exact data duplicate of the system hard disk on a second, co-locate d hard disk within the BCM1000. If one of the hard disks becomes inoperable , the system continues with normal operation on the remaining disk. You can then schedule disk replacement during normal maintenance peri ods. This process does not replace your BRU backup disks, which should still be run on a regular schedule and should be kept offsite . The data backup and recovery process (BRU) are discussed in the Business Communications Manager Programming Operations Guide.

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74 Chapter 1 Introducing the Business Communications Manager

Telephony components

The telephony components perfor m call processing by connecting the tel ephones or peripheral telephony equipment, such as fax machines, to the Public Switched Telephone Network (PSTN) lines. They also process telephony information that has been received through an IP link.

• MSC — The Media Services Card (MSC) is a PCI card which performs call processing and media processing of the voice channels. The BCM100 MSC contains two PEC IIIs that provide voice channel proce ssing for the MSC. You can upgrade your system with two additional PEC IIIs. Refer to “Media Services Card” on page 76.

Note: You can upgrade the PEC Is on your 2.0 BCM1000 to PEC IIIs. You cannot mix PEC Is with PEC IIIs. You must be running Business Communications Manager 2.5 software or greater to allow this.

• CTM (North American systems only) — The Calling line iden tification (CLID) T runk media bay module (CTM) connects to four analog CLID PSTN lines.

• CTM 8 (North American systems only) — This CLID Trunk media bay module (CTM) connects to eight analog CLID PSTN lines.

• 4X16 (North American systems only) — This module combines a four-line CLID Trunk media bay module (CTM) with a 16-line Digital Station media bay module.

• DTM — The Digital Trunk media bay module (DTM) connects to standard digital PSTN T1, E1 or PRI lines.

• BRI — The Basic Rate Interface media bay module (BRI) connects to four BRI S/T ISDN lines. (NT1 required. S interface for European profiles; T interface for North American-based profiles)

• ASM 8 (North American systems only) — The Analog Station media bay module (ASM 8) connects to eight analog telephone s or other analog equipment such as fax machines.

• DSM 16 — The 16-port Digital St ation media bay module (DSM 16) connects to a maxi mum of 16 digital telephones.

• DSM 32 — The 32-port Digital St ation media bay module (DSM 32) connects to a maxi mum of 32 digital telephones.

• DECT — This module allows radio-based cordless handsets to access systems that are configured t o accept the Digital Enhanced Cordless Telecommunications (DECT) profi le. The module connects to radio base sta tions, which receive and transmit signals to the handsets. Refer to “Mobility services by region” on page 299 to determine the profiles that can use the DECT protocol. DECT base station installation information is provided in a separate document, the DECT Installation and Operations Guide.

• FEM — The Fiber Expansion Media Bay Module (FEM) provides an easy upgrade from a Norstar system to a Business Communications Manager system by connecting a maximum of six Norstar expansion modul es to a FEM installed in the BCM1000.

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Chapter 1 Introducing the Business Communications Manager 75

• BCM1000e — a separate cabinet with six additional bays for media bay modules. It connects to the BCM1000 through an DS256 RJ45 connector. A Business Communications Manager five-meter DS256 cable is included with the BCM1000e (expansion cabinet).

• Telephones and adapters — Business tele phones and adapters connect to the media bay modules installe d in the BCM1000. Business Communica tions Manager supports Nors tar and Business Series Terminal telephones, as well as IP-based Nortel Networks telephones.

The Nortel Networks i2002 and i2004 IP tele phones and the Nortel Networks i2050 Software Phone have separate installation and operations documentation. Refer to the main index on your system CD.

The system also s upports four ty pes of cordless t elephone system s: Companion, DECT, T7406 Business Series Terminal (BST), and the Symbol NetVisi on and NetVision Data telephones. Companion installation information is included in this guide and in the Programming Operations Guide. Installation documentation for the other three systems is provided in separate documentation for each system. Refer to “Telephones and adapters” on page 103 for information about the handsets and the hardware they use to connect to the system.

Data networking components

The data networking components connect the Business Communications Manager syste m to the local area network (LAN) and/or the wide area network (WAN). These components are install ed at the factory.

• Modem card (North American systems only) — a V.90 modem that sends and receives data using the public telephone system.

This c o n nection can be us ed to : — manage the Business Communicati ons Manager system from a different location — provide dialup backup for a WAN card

• LAN interface card — a 10/100 BaseT Ethernet network interface card that connects the Business Communications Manager system to the local area network.

• WAN interface card — a network interface card with a T1 interface and sync port that connects the Business Communications Manager system to the wide area network (WAN).

The WAN card connects to a T1 PSTN line with an integrate d T1 DSU/CSUs (North American). The WAN card can also connect to a T1 PSTN line with an X.21 or V.35 interface (Europe, Mi ddl e Eas t , Africa (E M E A )) .

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76 Chapter 1 Introducing the Business Communications Manager

Media Services Card

The Media Services Card (MSC), a PCI card, performs call processing and media processing of the voice channels for the Business Communications Manager system, including the VoIP trunks and IP-based telephones. This card also offers connections for auxiliary feature s, inc luding external, customer-supplied hardware for paging and music-on-hold.

Figure 19 shows the locat ion of the MSC on the BCM1000.

Figure 19 MSC optional equipment ports

BCM1000

MSC faceplate details

DS256 jack

Auxiliary ringer Page relay Page output Music on hold input

Warning: External equipment connected to the auxiliary ringer , page relay, page output and music on hold interfaces must use safe ty extra low voltage (SELV). All four interfaces are (SELV) and the external equipment connected to these interfac es must be SELV. If these interfaces are not SELV, you must use external line isolation units (LIU).

The MSC faceplate offer s the following optional connections.

• DS256 connector— The BCM1000e connects to the BCM1000 base unit through the DS256 jack on the MSC faceplate.

The DS256 cable to make this connection is provided with the purc has e of a Business Communications Manager e1000.

• Auxiliary ringer jack — The BCM1000 uses the auxiliary ringer jack to control the cadence of an auxiliary ringer (cu stomer supplied). You must use this output in a low current, low voltage application only. Do not use this output for switching the auxiliary ringer directly.

• Page relay jack — When you use the page signal output jack to connect an external paging amplifier, you also use the page relay jack. The page relay ja ck connects a floating relay contact pair. The BCM1000 uses this jack to control the externa l paging amplifier.

• Page output jack — The BCM1000 uses the page output to connect an internally-generated voice paging signal to an exter nal paging amplifier (customer supplied) .

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Chapter 1 Introducing the Business Communications Manager 77

• Music on ho ld ja ck — The BCM1000 uses the Music on hold input to connect an external music source that supplies a signal to held lines (music on hold) or telephone speakers (background music ). The input source c an be any ava ilable radio or music s ource appr oved for connection to the network.

For directions on setting up these features, refer to Chapter 14, “Installing optional tele phony

equipment,” on page 227. For regulatory information about hooking up an external music source,

refer to “Use of a Music Source” on page 6.

MSC IP call processing hardware

If your system requires a high volume of IP telephones and/or more VoIP trunks you can adjust your system to accommodate them. You have the option to switch DS30 channel 7 on the MSC. By switching t he channel f rom servici ng a media ba y module (th e defa ult), the sy stem provi des the increased digital processing service to support your IP requirements.

• DS30 channels are internal communication paths controlled by the MSC. Each DS30 channel provides a possible 32 signaling channels and 32 media channels.

— Two DS30 channels are exclusively dedicated to MSC resources. Five paths within these

channels have hard-coded applications. The other paths can be assigned to various

applications suc h as voice mail, dialup ISDN WAN, VoIP trunks, or IP telephony. — Five DS30 channels are exclusively reserved for the media bay modules — The sixth DS30 channel can be switched to accommodate media bay modules or more

channels for IP telephone s or VoIP trunks. You control the use of the channel by your

choice of using either a 2/6 or 3/5 DS30 channel split. This is set when you run the Quick

Start Wizard at the initial startup of the system.

For more details about deciding which DS30 channel configuration you want for your

system, refer to “Determining module channel requirements” on page 117 and to the

chapter on configuring MSC Resourc es in the Business Communications Manager

Progr amming Operations Guide.

• PEC IIIs — The BCM1000 uses PEC IIIs to deliver increased capacity for digital signal processing for v oice mai l, call c enter , FAX, VoIP trunks, IP telephony , and dia lup ISDN WAN. The basic system comes with two PEC IIIs. Two more can be added to accommodate increased requir ement s for media processing. Refer to the chapter on configuring MSC Resources in the Business Communications Manager Programming Operations Guide.

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78 Chapter 1 Introducing the Business Communications Manager

Connection po r ts

You can connect to the BCM1000 through your computer via the serial port or a LAN card connection to perform s etup and mainte nanc e procedur es. Refer t o Figur e 20. This guide lea ds you through the process of making eithe r of these connections. Refer to “Using a null modem serial

cable” on page 169 and “Connecting the Ethernet crossover cable” on page 173.

Programming procedures using the Unified Manager, are explained in the Programming Operations Guide.

Figure 20 BCM1000 external points of connection

Serial port

Note: On some new systems, the serial and video ports are swapped. The serial cable connector will only fit on the correct port.

LAN

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Chapter 1 Introducing the Business Communications Manager 79

BCM1000 LEDs

A line of 10 operational LEDs display on the face of the BCM1000. Refer to Figure 21. These LEDs show the current state of various hardware components.

Figure 21 BCM1000 operational LEDs

Operational LEDs

These LED s moni t or:

• power ( )

• dis k drive ( )

•system status ( )

• five PCI power indicators

Note: These LEDs correspond to the cards, not to the PCI slots. For example, a WAN card uses only one PCI slot, but has the capacity for two connections. In this case, both LEDs stay lit as long as a WAN card is present.

PCI devices

FanTem peraturPCI DevicesStatusDiskPower Temperature

• temperat ure ( )

•fans ( )

The LED states are described in Table 25 on page 161.

The Unified Manager contains a monitoring tool, that allows you to determine the current condition of the LEDs from your computer . R efer to “Usi ng the System Status Moni tor to monitor

LEDs” on page 232.

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80 Chapter 1 Introducing the Business Communications Manager

System options

The Business Communications Manager system provides a number of software applications that enhance basic functio nality .

Some of these applications wor k immediately after you install the BCM1000, this is considered core software. Other applications are enabled when you enter software keycodes, which you generate when you buy one of these appl ications. Refer to the Business Communications Manager Software Keycode Installation Guide for specific directions about ente ring a code.

Telephony features and options

The telephony feature s and options have individual install ation and features guides. This section lists the applicat ion guides and provides a brief descript ion of the app lication function.

• Programming Oper ations Guide and Telephone Features Programming Guide These guides provide programming for core telephony features and user features, such as: — Voice telephony configuration for digital, IP, ISDN, and radio-based telephones and

equipment over analog, digital, ISDN, and voice over IP (VoIP) trunks. — How to use and program user telephony features at the telephone — Companion Applic ation Server sof tware that c ontrols the inte rface between t he BCM1000

and the Comp ani on w irel ess sys tem (av a ilab l e for se lect ed regi o ns) — Networking DPNSS (upgrade) (requires keycode) provides private voice networking for

the UK Market. — Networking MCDN and ETSI Q.SIG Voice Networking (requires keycode) allows you to

network your Business Communicat ions Manager system, or a number of Business

Communications Managers to a Meridi an system. This allows the network to use a

common numbering plan, as well as common voice messaging and auto attendant syste ms

connected t o the Meridian. — Data s etup a pplicati ons and pr otocols to configur e t he Bus iness Communication s Manage r

to be part of a LAN or WAN network. Refer to the next section for specific s.

• Attendant Console Setup and Operation Guide and Attendant Co nsole User Guide Attendant Console (requires keycode) provides centralized call management and call activity

reporting to a business. The three components of this application create a system that communicates with the Business Communi cations Manager, provides call management options, and reports how incoming calls are handled wit hin a business. This application is run on a separate computer from the one you use to manage the Business Communications Manager system.

• Call Center Agent Guide and Call Center Supervisor Guide Nortel Networks Call Center Agents (requires keycode) allows the addit ion of a specific

number of call center agents to your system. Comes in versions f or one, four , eigh t, 16, 32 and 64-seat authoriz ation codes.

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Chapter 1 Introducing the Business Communications Manager 81

• Call Center Set Up and Operation Guide

— Nortel Networks Call Center (requires keycode)— this Automatic Call Distribution

(ACD) system provides tools for han dling inc oming calls to an agent network. The application also provides administration, supervision, and reporting tool s.

— Nortel Networks Professional Call Center (upgra de ) (requires keycode)— this is an

expanded version of the basic Call Center application.

• Call Center Reporting Set Up and Operation Guide Nortel Networks Call Center Reporting (requires keycode) monitors the statistics of a call

center. This application is al so compatible wi th IP wal l boa rd s from Itel and SY M O N.

• Call Detail Recor ding System Administration Guide

Call Detail Recording (no ke ycode required) records and reports call activity from the Business

Communications Manager. You can create reports from this information to help you manage system usage effectively.

• CallPilot Reference Guide

CallPilot is a core Business Communicat ions Manager application. It works with the telephone system to provide automated receptionist service by answering incoming calls and routing them to telephones or mailboxes on the syste m. This guide explains how to use the CallPilot application.

• CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record — CallPilot Manager is the web-based application that you use to set up and administer

CallPilot.

— Automated Attendant is the CallPilot answering service that answers incoming calls with a

Company Greeting, plays a list of options to a caller, and performs call routing fu nctions in response to caller selections.

— CallPilot (requires keycodes for addit ional voice mailboxes) provides a voice mail

application as part of the core Business Communications Manager programming. CallPilot provides voice messaging, Automated Attendant, and Custom Call Routing features for Business Communi cations Manager telephony service s.

— Voice Mailbox Expansion (requires keycode) allows you to add extra mailboxes to your

voice messaging system. The application comes with a keycode that defines how many extra mailboxes are allowed.

• CallPilot Fax Set up & Operation Guide and CallPilot Fax User Guide Fax Suite (requires keycode), a CallPilot optional feat ure, delivers fax messages to CallPilot

mailboxes. Users can use the applic ation to send and retrieve fax messages as easi ly as they send and retrieve voice messages.

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82 Chapter 1 Introducing the Business Communications Manager

• CallPilot Message Networking Setup and Operat ion Guide and CallPilot Message Networ king User Guide

Message Networking (requires keycode to add extra mailboxes) links the Call Pilot system with other voicemail syst ems and allows the exchange of voice messages between users at different sites. CallPilot supports digital networking using Voice Profile for Internet Messaging (VPIM) standard, and Audio Messaging Interchange Specifi cation (AMIS) networking.

• CallPilot Desktop Messag ing Installation and Maintenance Guide and CallPilot Desktop (Unified) Messaging Quick Reference Guide

Desktop Message Networking (requires keycode) provides a multimedia messaging application that works with an e-mail client to provide a single graphical user interface for CallPilot voice, fax, and text messages, as well as e-mail messages.

• DECT Installation and Maintenance Guide (region-specifi c ) The DECT radio-based system allows you to conf igure up to 32 cordless handsets that

communicate through radio ba se stations deployed around a site. The handsets can be configured as stand-a lone sets, or they can be twinned with stationary sets.

• IP Telephony Conf iguration Guide

— i2002 and i2004 I P telephon es and the Ne tVisi on and NetVision Da ta teleph ones requir e a

combination of data and telephony settings to work with the Business Communications Manager. These telephones can make or rec eive calls through either VoIP or PBX lines.

— Nortel Networks i2050 Software Phone turns your PC into a telephone interface which

provides standard te lephony operating features such as Voice Mail, Caller ID, and multiple telephone line s or line appearances. This application requires Windows 2000, a full duplex sound card, and a computer-telephony headset. This document describes what settings are require d to use this application with the Business Communications Manager. The i2050 Software Phone Installation Guide provides specific installation information.

— VoIP Gateway (req uir es keyc ode ) co nve rt s th e voice i n a call int o a pack et fo rm at and

sends the call using an intrane t trunk. With Business Communications Manager VoIP Gateway, you can make calls over any intranet c onnected to the Business Communications Manager syst em.

• LAN CTE Configuration Guide

— LAN CTE (introduced in 2.5 to repla ce TSP) (requires keycode) provides a n inte rface

— TSP (version 2.0 systems only) (requires keycode) supplies the interface between the

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between a Personal Computer (PC), a telephone, and the Business Communications Manager server that allows third-party software to function on PCs on the same network as the Busines s Com m u nica t ions Man ager. This allow s cus tom i zed sol u tion s for such applications as hotel/motel packages or text messaging programs.

Business Communications Manag er system and Microsoft TAPI. This interface all ows you to use TAPI applications on the Business Communi cations Manager system.

Chapter 1 Introducing the Business Communications Manager 83

• Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web Develope rs Gu ide

Nortel Networks Multimedia Call Center (requires keycode) allows call agents and users to interact through ei ther or both a telephone connection and an IP connection. This allows the conversation to occur ove r the voic e connection or through text chatting . Furthe r, this application all ows exchange and viewing of web pages, and allows the attendant to show the client screen capt ur es.

• Personal Call Manager User Guide

Personal Call Manager, a TAPI-based application, provides a graphical interface that allows you to use your computer to manage your calls and address book, while still using your telephone for voice communica tion. Note: This application also requires a LAN CTE client licence.

• T7406 Cordless Telephone Installation Guide

This guide describes the installation of the T7406 base station, which connects to a DSM on the Business Communication s Manager. The book also describes how to register the T7406 handsets to the base station and to the Business Communications Manager.

Data features

The Business Communications Manager also offers the following data features. These features are described and configured in the Business Communications Manager Programming Operations Guide.

• Integrated QoS Routing controls the router i nterface between t he BCM1000 and the local a rea network, wide area network, and internet.

• DHCP (Dynamic Host Configuration Protoco l ) — Business Communications Manager 2.5 provides DHCP service to branch off ice clients. Thi s servi ce dynamically a ssi gns IP address es to branch offic e PCs, so you do not manually assign an IP address to each PC. The Business Communications Manager can also be set to use this appli cation as a relay agent to an external DHCP server on the network.

• DNS (Domain Name Syste m) — BCM1000 functions as a DNS proxy for your ne twork. The DNS service allows cli ents to e nter a domain name, suc h as www.no rtelnet works.com, inst ead of an IP address when using web browsers.

• IP Routing — Business Communciations Manage r softwa re s uppor ts t he following IP r outing protocols:

— stati c r o u ting — RIP (Routing Information Protocol) — OSPF (Open Shortest Path First)

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84 Chapter 1 Introducing the Business Communications Manager

• IPX Routing — Business Communications Manager 2.5 supports the following IPX Routing protocols in a NetWare environment:

— stati c r o u ting — RIP (Routing Information Protocol) — SAP (Service Advertising Protocol)

• NAT (Network Address Translation) — Business Communications Manager 2.5 supports both static and dynamic NAT for a number of packet types and protocols. NAT is a network security fea ture tha t transla tes th e IP a ddresse s us ed withi n your privat e networ k to dif fere nt IP addresses known to internet users outside your private network.

• Policy Management — Business Communications Manager 2.5 allows you to implement classes of service and assign priority levels to different types of traffic using the DiffServ network architectur e. You can configure policies that monitor the charac teristics of traf fic, for example, its source, destination, and protocol, and perform a controlling action on the traffic when certain user-defined characteristics are matched.

• VPN (Virtual Private Networks) — Business Communications Manager 2.5 uses the PPTP (point to point tunneling protoc ol) and IPSec (IP se curity) tunneling protocols to c reate secure extranets. These secur e extranets provide safe transpor t of data to and from the Business Communications Manager using the public data network (PDN).

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Chapter 1 Introducing the Business Communications Manager 85

Business Communications Manager expansion unit

The BCM1000e houses a maximum of six additional media bay modules. The cable that comes with the expansion unit connec ts into a DS256 port on the MSC of the BCM1000, and into a DS256 port on the center panel of the BCM1000e. Refer to Figure 22.

This cable, called a Category 5, DS256 or RJ45 cable, must be 5 m (16 ft.) long.

Note: The number of modules that actually can be installed is determined by the number of DS30 channels required by the modules and the number of channels available. Refer to Chapter 5, “Installin g the BCM1000,” on page 119.

Figure 22 DS256 connector on a BCM1000 and a BCM1000e

BCM1000 base unit

DS256 port

BCM1000e

NEEd

DS256 port

Power LED Status LED

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86 Chapter 1 Introducing the Business Communications Manager

Installation process overview

Figure 23 provid es an overview of the installation process de scribed in this book.

Figure 23 Installation and initialization overview

Select the media bay

modules you

require

Install

BCM1000

and (optional)

BCM1000e

Set the

media bay

module

switches

Install the

media bay

modules

The number of telephone lines and extensions you need determines the number and type of media bay modules you need. For instructions about how to select the media bay modules, refer to Chapter 4, “Selecting the media bay modules for your system,”

on page 111.

The BCM1000 performs the main computing tasks. It contains the telephony and data networking components. For instructions about how to install the base unit, refer to Chapter 5, “Installing the BCM1000,” on page 119.

If your system requires more than three media bay modules, you must install a BCM1000e. For instructions about how to install the BCM1000e, refer to Chapter 6,

“Installing the BCM1000e (expansion unit),” on page 129.

Before you install the media bay modules, you must set the switches on the back of the modules to select the DS30 channel the modules will use to access lines and extensions (DNs). For instructions about how to set the switches, refer to Chapter 7,

“Setting media bay module DIP switches,” on page 135.

After you have set the switches, install the media bay modules into the BCM1000 or the BCM1000e. For instructions about how to install the media bay modules, refer to

Chapter 8, “Installing media bay modules,” on page 151.

Power up

the BCM1000

and

BCM1000e

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When you have the main hardware connected, start the system to ensure the first level of hardware and software is working. For instructions about how to correctly start the units, refer to Chapter 9, “Starting the system,” on page 159.

Continued on next page . . .

Chapter 1 Introducing the Business Communications Manager 87

Installa t ion overview, continued . . .

Connect

data

networking

equipment

Initialize

the system

Connect the

telephony

components

Install

optional

mobile

equipment

Set up

system

and set

configurations

The data networking components of the BCM1000 provide network connection to your local area network (LAN) and/or your wide area network (WAN). For instructions about how to install the data networking components, refer to

“Connecting the data networking hardware” on page 163.

Systems are shipped with a default IP and subnet mask. You must change these settings to suit your system. Refer to “Setting initial system configurations” on page

168, which also describes how to set up your computer to access the Quick Start

Wizard, which you use to perform system configuration. Refer to the Business Communications Manager Programming Operations Guide for details about the

Quick Start Wizard.

The telephony components of the Business Communications Manager system provide call processing and connection to the public telephone system. For instructions about how to install telephones and components, refer to Chapter 10,

“Wiring the modules,” on page 175, Chapter 11, “Installing telephones and peripherals,” on page 185, and Chapter 13, “Installing Analog Terminal Adapters,” on page 217.

The Business Communications Manager supports a number of cordless handset systems, including Companion, DECT, T7406, and Symbol NetVision handsets. Companion and DECT have region-based deployment. Refer to “Mobility services

by region” on page 299.

For instructions about installing a Companion system, refer to Chapter 12,

“Installing the Companion system,” on page 191. The DECT and T7406 systems

have separate installation and maintenance guides. The IP Telephony Configuration Guide describes how to register the NetVision handsets to the

Business Communications Manager.

Refer to the Business Communications Manager Prog ramming Operations Guide

to set up basic telephony and data configurations. Refer to the separate application guides to set up optional applications such as

CallPilot or VoIP functions.

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88 Chapter 1 Introducing the Business Communications Manager

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Chapter 2 Telephony hardware

The BCM1000 is a modular system. You can increase the capacity of your Busi ness Communications Manager by adding more tele phony hardware components known as media bay modules.

The BCM1000 accommodates three media bay modules. The BCM1000e accommoda tes an additional six modules . The number of media bay modules that can be added to your system is determined by the number of media bays that are open, combined with the number of DS30 channels each component occupies. Each Business Communications Manager system has a maximum of six DS30 channels available to media bay modules.

If your system r equires many IP lines or trunks, you can reduce the number of DS30 channels that are assigned to modules and increase the number of channels available to IP teleph ones. This is called a 3/5 DS30 c hannel split. I n this case, you only have five DS30 channels available to media bay modules. Refer to “Understanding DS30 channel numbers” on pa ge 114 for more information.

Warning: Changing the DS30 channel split

If you change the channel split fr om 2/6 (default) to 3/5 after the system is initialized, any module set to DS30 channel 7 or requiring the use of channel 7 becomes inoperable.

If you change the channel split from a 3/5 s plit to a 2/6 split after the system is initialized, all data is lost and all optional applications must be reinstalled and reconfigured.

Refer to Chapter 4, “Selecting the media bay modules for your system,” on page 111 for details about determining how many media bay modules can be installed in a system.

As well, this chapter describes the various types of telephone equipment that can be used with the Business Communications Manag er system. Figure 24 provides pointers to the sections that describe the modules and telephones that can be installed into the BCM1000.

Figure 24 Telephony hardware components.

“Trunk media bay modules” on page 93

“Station media bay modules” on page 97

“Specialized media bay modules” on page 100

Refer to “Media bay module availability by region” on

page 299 and “Trunk availability by region” on page 300 to determine which media bay modules and which

types of trunk lines are available in your location.

“Telephones and adapters” on page 103

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90 Chapter 2 Telephony hardware

Media bay module common features

Media bay modules are designed within a common casing, which includes the following common features:

LEDs

All media bay modules have power and status LEDS.

Figure 25 shows the locat ion of the (Power) and (Status) on a CTM. Thes e LEDs are

located in the same place on all modules. Table 5 describes the co m mo n L ED stat es.

Table 5 Module Power and Status LED states

Figure 25 Module LED locations

CTM

Power LED Status LED

LED state

Green LED

On Normal operation All monitored services

Flashing

Off Module is not

*Red LED

On Power converter

Flashing

* Not all modules have red LEDs

Power

Indicates state of module power

N/A KSU startup (slow flash)

powered

failure. Power to telephones may not be within spec. (check base unit LEDs for possible power issue or replace module)

N/A Loss of DS256 clock, or

Status

Indicates condition of module status

are working.

or (fast flash) there may be a problem with the DS256 cable or the DS256 clock

Module not powered (reseat module) OR hardware fault (replace module)

N/A

DS256 cable may be disconnected.

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Chapter 2 Telephony hardware 91

Power connections

The back of the modules have a single connector that provides a DS256 channel and power to the module. These connectors plug into the back of the media bay on the BCM1000 or BCM1000e. Some modules also have a cooling fan that runs off the module power source. Figure 26 shows the rear views of the two types of modules.

Figure 26 Rear of modules showing DS256 channel and power connectors

Cooling fan

DS256 and power connector

Module wires are vulnerable to breakage. See Warning below.

Warning: Media bay module wire shorts

The wires that connect the media bay module daughter board to the module can become pinched between the module and the BCM1000 media bay if you insert the modules off the straight or with to o much f orce. This will c ause a sh ort in the eq uipment and could st op the Business Communication s Manager from restarting.

Note: Some of the new modules, such as the DECT module, do not have this wiring configuration . However, inserting the module carefully and correctly is still important to securely connect the power connector on the module to the backplane of the media bay.

DS256 and power connector

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92 Chapter 2 Telephony hardware

DIP switches

The six DIP switches that you use to set the DS30 channels and offsets are found either on the bottom of the module or on the rear, behind the power connector. Figure 27 shows the possible locations of the DIP switches on the modules.

For more information about setting DIP switches, refer to Chapter 8, “Installing media bay

modules,” on page 151.

Figure 27 DIP switch positions on the modules

Underside of module

DIP switches

Rear of module

Top of module

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Chapter 2 Telephony hardware 93

Trunk media bay modules

You install the trunk media bay modules in the BCM1000 or the BCM1000e. Trunk media bay modules connect teleco mmunications lines to the Business Communicat ions Manager hardware.

These are determ i n ed by:

• which lines are availabl e fro m your telephone service provider

• what lines you require for the type s of tele phones you want to use

• budget considerations

Table 6 lists the types of trunk media bay modules that are available for the Business

Communications Manager syst em:

Table 6 Trunk media bay modules

Module type What it does Special notes

DTM

“Digital Trunk media bay module”

CTM

“Caller ID Trunk media bay module”

CTM8

“Caller ID Trunk media bay module”

BRI

“Basic Rate Interface media bay module”

Connects digital public switched telephone lines to the Business Communications Manager system.

Connects a maximum of four analog public switched telephone lines to the Business Communications Manager system.

Connects a maximum of eight analog public switched telephone lines to the Business Communications Manager system.

Connects a maximum of four ISDN BRI interfaces

Can connect to four types of lines: TI, NA PRI, ETSI (in UK only), and Euro PRI.

Only available for North American systems.

Digital Trunk media bay module

The Digital T r unk medi a bay modul e (DTM) connects a standa rd digi tal P STN line to the Busine ss Communications Manager using either a digital or PRI line.

• On North American Business Communications Manager systems, the DTM connects to a T1 or PRI line. With a T1 line, you can add a maximum of 24 digital telephone lines. With a PRI line, you can add a maximum of 23 digital telephone line s.

• On International Busi ness Communications Manager systems, the DTM connects to an ETSI or PRI digital line. With an ETSI or PRI line, you can add a maximum of 30 digital telephone lines.

The front bezel o f the DTM has a RJ48C connector that c onnects the DTM to the service provider connection point. The faceplate also has a s et of loopback connectors you c an use to run loopback tests. For details on loopback tests, refer to the Business Communications Manager Programming Operations Guide. Figure 28 shows the front of the module.

Figure 28 DTM module LEDs and connectors, front view

Power LED Status LED In Service LED Loopback Test LED Continuity Loopback Receive LEDs Transmit LE Ds

Loopback RJ48C digital telephone line connector

Front view

Table 7 provides a description of the funct ion for each DTM LEDs.

Table 7 DTM LED functions

LED label Function

(Power) On indicates that the DTM is receiving +5 volts.

(Status) On indicates there is data communication between the DTM and the MSC card.

In Service Flashing indicates that the T1, ETSI or PRI trunks are out of service because a

loopback test is running or the DTM is initializing.

Loopback On indicates a continuity loopback test is running.

Receive Alarm On indicates a problem with the received digital transmission. This half-duplex link

does not work.

Receive Error On indicates a small error as a result of degraded digital transmission. Possible

causes are an ohmic connection, water ingress, or too long a loop.

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Table 7 DTM LED functions (Continued)

LED label Function

Chapter 2 Telephony hardware 95

Transmit Alarm On indicates the DTM cannot transmit. The DTM sends an Alarm indication signal

Trans m i t E r ro r On indicates the DTM is sending a remote alarm indication (RAI) carrier failure

All LEDS flashing All LEDs flashing continuously indicates that the DTM is initializing.

(AIS) to the terminating switch. This half-duplex link does not work.

alarm (CFA) to the terminating switch. If the Transmit Alarm is not on, this error indicates a far-end or cable problem.

TIP: You can install a maximum of three DTMs in the BCM1000 system, depending on the available channels.

These modules must be installed in the BCM1000. If you already have three modules installed in the BCM1000, move one of those modules to the expansion unit to provide space for the DTM

Caller ID Trunk media bay module

(North American systems only)

The CTM and CTM 8 have the same functions.

• The Caller ID Trunk media bay module (CTM) connects a maximum of four analog calling line ID (CLID ) interfaces to the Busin ess Co mm u ni cat io ns Ma n ag er sy stem via fo ur RJ 11 jacks on the module face. These jacks are labeled: Line 1, Auxiliary, Line 2, Line 3, and Line

4. The auxiliary jack connects to Line 1.

• The CTM8 provides eight analog CLID interfaces to the Business Communications Manager via eight RJ11 ja cks on the module face. Each jacks also supports disconne ct supervision. There are two auxilia ry jacks on this module whic h connect to Li ne 1 and Line 5. Not e that t he top line of jacks is numbered in reverse order.

The auxiliary ports permit you to connect a V.90 modem, FAX machine, or single-line analog telephone. When the auxiliary device is active, the Business Communications Manager system blocks the associated line. Conversely, when the line is active, the auxiliary port line is blocked.

When you connect a single line analog tel ephone to the auxiliary port, you can use it as an emergency tele phone because this line remains active if a power outage occur s.

Figure 29 provid es a view of the front of the CTM and CTM8.

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96 Chapter 2 Telephony hardware

Figure 29 CTM and CTM8 LEDs and jacks

CTM

CTM8

Power LED Status LED Line 1 Aux Line 2 Line 3 Line 4

Line 1 Auxiliary port

Auxiliary port Line 5

Basic Rate Interface media bay module

The Basic Rate I nterfac e media bay module (BRI) module connects a maximum of four BRI I SDN lines to the Business Communications Manager system.

European systems use an S interface. North American-based systems use a T interface with an external NT I line.

Each BRI ISDN line you connect adds two telephone lines to the Business Communications Manager system. Therefore, each BRI adds a maximum of eight telephone lines to the Business Communications Manager system via the four RJ48C jacks on the faceplate. You can also use this module for dial backup or dial-on -demand services for WAN connections.

Figure 30 shows a front view of the BRI.

The LEDs beside each RJ-48C jack are on when the ISDN line is active.

Figure 30 BRI LEDs and jacks

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Front view

Power LED Status LED Line 1 Line 2 Line 3 Line 4

Station media bay modules

You install the station media bay modules in the BCM1000 or the BCM1000e. Station media bay modules connect telephone s and ana log telecommunication devices to the Busine ss Communications Manager syst em.

Table 8 provides a list of the stat ion modules that can be used on the Business Communications

Manager system:

Table 8 Station modules

Module type What it do e s Availability

Chapter 2 Telephony hardware 97

DSM 16

“Digital Station media bay module”

DSM 32

“Digital Station media bay module”

4X16 Combination 4-line CTM and

DSM16 (4x16) Media Bay Module

“4X16 media bay module”

ASM8

“Analog Station media bay module”

Connects a maximum of 16 digital telephones

Connects a maximum of 32 digital telephones to the Business Communications Manager system.

Connects a maximum of four CLID lines for a maximum of 16 digital telephones

Connects a maximum of eight analog devices to the Business Communications Manager system.

Only available for North American systems. This module can be combined with CTMs on the same DS30 channel. Also refer to “Caller

ID Trunk media bay module” on page

95.

Only available for North American systems. You can add a maximum of two ASMs to your system.

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98 Chapter 2 Telephony hardware

Digital Station media bay module

Three types of media bay modules support digital telephones on the Business Communications Manager. Each module has a minimum of one amphenol connector on the faceplate.

This section describes the two DSM modules. Refer to Figure 31.

• Digital Station media bay modules (DSM 16) support 16 digital telephones

• Digital Station media bay modules (DSM 32) support 32 digital telephones through two amphenol connectors

• 4X16 supports 16 digital telephones and does not require a separate trunk module. Refer to “4X16 media bay module” on page 99.

Figure 31 Faceplates of DSM 16 and DSM 32

DSM16

Power LED Status LED Amphenol

connector

DSM32

Power LED Status LED

Amphenol connectors

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Chapter 2 Telephony hardware 99

4X16 media bay module

(North American systems only)

The 4X16 provides both analog trunk connections and connections to digital telephones. The module is a combination of a CTM media bay module, with four analog lines, and a DSM 16-digital tele phone media bay module. Each of the four ports supports Caller ID and disc onnect supervision. An auxiliary port beside Line 1 allows you to use an analog telep hony device, such as a modem, fax or telephone, to share the trunk. Fi gure 32 shows a diagram of the 4X16.

The 4X16 has one amphenol connector and five RJ11 connectors on the faceplate. For details on the 4X16 wiring, refer to Chapter 13, “Installing Analog Terminal Adapters, ” on page 217.

Figure 32 Faceplate of 4X16 module LEDS, connectors, and jacks

DSM16 amphenol

connector Power LED Status LED Line 1 Aux Line 2 Line 3 Line 4

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100 Chapter 2 Telephony hardware

Analog Station media bay module

(North American systems only)

The Analog Station media bay module (ASM 8) connects to eight analog telecommunication devices. These devices can be standa rd analog telephones, cordless telephones, FAX machines, answering machines, or modems. The maximum speed for a modem connection is 28.8 kbit/s.

Figure 33 shows a diagram of the ASM 8.

The ASM 8 has one amphenol connector on the faceplate. For deta ils about wiring the ASM 8, refer to Chapter 13, “Installing Analog Terminal Adapters,” on page 217.

Figure 33 ASM 8 front view

Power LED

Status LED

Amphenol connector

Specialized media bay modules

This section describes the modules that perform a specific job outside of the trunk and station description. Refer to Tab le 9.

• The DECT (Digital Enhanced Cordless Telecommunications) module allows you to add radio-based cordle ss communication devices to your Business Communicat i ons Mana ger in areas where the DECT technology is available.

• The Fiber Expansion module (FEM), provides a fast way of upgrading from an existing Norstar system simply by pluggi ng in Norstar expansion modules to the FEM box.

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Nortel BCM1000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

North American Regulatory Information

Safety

Enhanced 911 Configuration

Radio-frequency Interference

Telecommunic ation regis tration

Network Connection

Canada and US

Hearing Aid Compatibility

Electromagnetic Compatibility

Telephone Company Registration

Use of a Music Source

Rights of the Telecommunications Company

Repairs

Canadian Regulations - please read carefully

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

EMI/EMC (FCC Part 15)

Important Safety Instructions

Internat iona l Re gulatory Infor ma tion

Safety

Additional Safety Information

Limited Warranty

Exclusions

Warranty Repair Services

After Warranty Service

BCM 3.5 program updates

Security changes

New hardware

Global Analog Trunk Module (GATM)

GATM switch settings

Wiring the GATM

Auxiliary equipment

T7316E Business Series Terminal and KIMs

Market profile changes

Product and documentation updates

BCM 3.0.1 program updates

Initializing the hard disk (single-disk system)

Product and documentation updates

BCM 3.0 program updates

Platform compatibility

Explaining Double Density

Setting module DIP sw itches for double dens ity

ASM 8 switch settings

DSM16/DSM 32 single density switch settings (upgraded system)

DSM16+ and DSM 32+ double density switch settings (upgraded system)

CTM, CTM8 and 4X16 (CTM/DSM) switch settings

Upgrading from a standard system

Initializing the hard disk (single-disk system)

Product and documentation updates

Preface

Symbols used in this guide

Text conventions

Acronyms

Related publications

System documentation map

Installation documentation

Operations documentation

Call Management documentation

Unified Manager and hardware maintenance documentation

How to ge t h e lp

Presales Support (CSAN)

Business Communications Manager system components

Computer components

Hardware components

Telephony components

Data networking components

Media Services Card

MSC IP call processing hardware

Connection po r ts

BCM1000 LEDs

System options

Telephony features and options

Data features

Business Communications Manager expansion unit

Installation process overview

Media bay module common features