Nortel BCM1000 User Manual

Part No. P0607659 02 September 17, 2003

Business Communications Manager

BCM1000 Installation and Maintenance

Guide

• Changes for version 3.5 software (new hardware)

• Changes for version 3.0.1 software (initialization)

• Changes for version 3.0 software

• Installation and Maintenance for version 2.5 software

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of N ortel Networ ks N A Inc. Microsoft, MS, MS-DOS, Windows, and W indows NT are re gistered tr ademarks of Mi crosoft Corporation. Symbol, Spe ctrum24, and NetVision are re gistered trademarks of Sym bol Technologie s, Inc. All other trademarks and registered trademarks are the property of th eir respective owners.

P0607659 02

North American Regulatory Information

Safety

Business Communications Mana ger equipment meets all applica ble requir ements of both the CSA C22.2 No. 950-95 and UL-1950 Edition 3.

Danger: Risk of shock. Read and follow installation instructions carefully. Ensure the Business Communicat ions Manager base unit and Business Communications Manager expansion unit are unpl ugged from the power socket and that any telephone or network cables are unplugg ed before opening the Business Communications Manag er base unit or Business Communicati ons Manager expansion unit.

If installa tion of addi tiona l hardwa re and /o r servic ing is r equir ed, disc onnect all tele phone cable connections prior to unplugging the Business Communications Manag er. Ensure the switch located on the back of the housing, on the power supply, is set to the correct input volta ge (115 or 230).

Ensure the Business Communicat ions Manager base unit and Business Communications Manager expansion unit are plug ged into the wall socket using a three-prong power cabl e before any telephone cabl es are con nected.

Caution: Only qualified persons should service the system. The installation and servicing of this hardware is to be performed only by service personnel having appr opriate training and experienc e necessa ry to be aware of hazards to which they are exposed in performi ng a task and of measure s to minimize the danger to themselves or other persons. Electrical shoc k hazards f rom the telecommunication network and AC mains are possi ble with this equipment. To minimize risk to service personnel and users, the Business Communications Mana ger syste m must be connecte d to a n out let wit h a thi rd-wire ground. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage current s norma lly safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to an earthed outle t is performed first and removed last when cabling to the unit. Specifically, operati ons requiring the unit to be powered down must have the network connections (central office lines) removed first.

Installation and Maintenance Guide

Enhanced 911 Configuration

Caution: Warning

Loca l , s tate an d f edera l requir eme n ts f o r Emerg ency 911 s e rvices support e d by C us t omer Premises Equipment vary. Consult your telecommunication service provider regarding compliance with applicable laws and regulations.

Note: For information about 911 configuratio n, refer to the Enhanced 911 (E911) Configuration se c t io n in the Business Communications Manager 2.5 Programming

Operations Guide.

Radio-frequency Interference

Warning: Equipment generates RF energy.

This equipment generate s, use s, and can radiate radio-frequen cy energy. If not installed and used in accordance with the installation manual, it may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Par t 15 of the FCC Rules and with ICES. 003, CLASS A Canadian EMI Require ments. Operation of this equipment in a residential area is li kely to cause interference, in which case the user, at his or her own expense, will be required to take whatever measures may be required to correct the interference.

Telecommunic ation regis tration

Business Communications Manager equipm en t meets all applicable requirements of both Industry Canada CS-03 and US Federal Commission FCC Part 68 and has been registe red under files Industry Canada 332-5980 A and FCC AB6CAN-20705-KF-E (key system), AB6CAN-20706-MF-E (hybrid syste m), a nd AB6CAN-23740-PF-E (PBX system). Connection of the Business Communications Mana ger te lephone system to the nationwide telecommunications network is made through a standar d network interface jack that you can order from your local telecommunic at ions company. This type of customer-provided equipment cannot be used on party lines or coin lines.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommuni cations compan y. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certifi ed equipment should be made by an authorized Canadian maintenance fac ility designated by the supplier. Any repai rs or alterations made by the user to this equipment , or equipment malfunctions, may give the telecommunications compan y cause to request the user to disconnect the equipment. Users should ensure for their own protect ion that the electrical ground connections of the power uti lity, t eleph one lines a nd internal metall ic wat er pipe system , if present, are connected together. This pr ecaution may be particularly important in rural areas.

P0607659 02

Caution: Users should not a ttempt to make such connections themselves , but should contact the appro priate electric inspection authority, or an electrician.

Network Connection

Canada and US

Table 1 Interface harmonized standards

Interface Harmonized St andard Description

CTM Industry Canada CS03, FCC Part 68 Analog terminal device

DTM Industry Canada CS03, FCC Part 68 T1 and Primary Rate ISDN

BRI Industry Canada CS03, FCC Part 68 Basic Rate ISDN

WAN Industry Canada CS03, FCC Part 68 T1

Hearing Aid Compatibility

Business Communications Manag er telephones are hearing-aid compatible, as defined in Section

68.316 of Part 68 FCC Rules.

Electromagnetic Compatibility

Business Communications Manag er equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements.

Business Communications Mana ger does not excee d the Class A limit s for radiat ed and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada.

Telephone Company Registration

It is usually not necessary to call the telecommunications company with inf ormation on the equipment before connecting the Business Communications Manager system to the telephone network. If the telecommunications company requires this information, provide the following:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to Business Communications Manager)

• universal servic e order code (USOC)

• service order code (SOC)

• facility interf ace code (FIC)

Installation and Maintenance Guide

Use of a Music Source

In accordance with U.S. Copyrig ht Law, a licen se may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Backgro und Music features of this telecommunicat ion system.

Nortel Networks hereby disc laims any liability arising out of the failure to obtain such a license.

Rights of the Telecommunications Company

If the Business Communicatio ns Manager system is causing harm to the telephone network, the telecommunications c ompany may discontinue service temporar ily. If possible, the telecommunications company will notify you in advance. If advance notice is not practical, the user will be notified as soon as possible. The user will be given the opportunity to correct the situation and will be inform ed of the right to f ile a complaint to the FCC.

The telecommunications company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of the system. If this happens, the telecommunications c ompany will g ive you advance not ice in order f or you to mak e any necess ary modifications to maint ain uninterrupted service .

Repairs

In the event of equipment malfunction, all repairs to certified equipment will be performed by an authorized suppli er.

Canadian Regulations - please read carefully

Notice

The Industry Canada label identifies certified equipment. This certification means tha t the equipment meets telecommunic ations network protective , ope rational and safety requirements as prescribed in the approp ri ate Terminal Equipment Technical Requir ements document(s). The Department does not guarante e the equi pment will operate to the user's satisfa ction. Before installing this equipment, users should ensure th at it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinate d by a repre sentative designated by the suppli er. Any repa irs or alterations made by the user to this equipment, or equipment malfunctions, may give the

P0607659 02

telecommunications c ompany cause to request the user to disconnect t he equipment. Users should ensure for their own protect ion that the electrical ground conne ctions of the power utility, telephone lines and inte rnal metallic water pipe system, if prese nt, are connected together. This precaution may be particul arly important in rural areas.

Caution: Users should not a ttempt to make such connections themselves , but should contact the appropriate electric inspection authority, or an electrician, as appropriate.

Notice

The Ringer Equi valence Num ber (REN) assign ed to eac h termin al de vice pr ovides a n indic ation of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interf ace may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A Canadian EMI requirements . Operation is subject to the following two conditions (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interf erence that may cause undesired operation.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

Nortel Networks 30 Norelco Drive, Weston, Onta rio M9L 2X6 Canada

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appe ars on a sti cker affixed to the bottom of the teleph one. )

Your connec tion to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details.

• Use only an FCC Part 68-c ompliant Universal Service Order Code (USOC) network i nterface jack, as specified in the insta llation instructions, to connect this telephone to the telephone line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and pull out.) See installation instructions for details.

Installation and Maintenance Guide

• If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of the product may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. You will also be advised of your right to fi le a complai nt with the FCC, if you believe it is necessary.

• If a network interface jack is not already installed in your location, you can order one from your telephone company. Order the appropriate USOC Network interfac e jack, as specified in the install ation instructions, for wall-mounted telephones or f or desk/table use. In some states, customers are permitt ed to install their own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to Party Line Service is subject to stat e tariffs. (Conta ct the sta te public utility commission, public service commissi on or corp oration commission for information.)

• It is no longer necessary to noti fy the Telephone Company of your phone’s Registration and REN numbers. However, you must provide this information to the telephone company if they request it. The telephone company may make changes in its facilities, equipment, operation or procedures that could affect the operation of the equipme nt. I f this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterr upted service.

• Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

Nortel Networks 640 Massman Dri ve, Nashville, TN, 37210, USA

Ringer Equivalence Number

The FCC Registration label (on bottom of phone), includes a Ringer Equival ence Number (REN), which is used t o determine the nu mber of devic es you may conne ct t o your phon e line . A high t ota l REN may prevent p hones fr om ring ing in r esponse to a n incoming c all a nd may m ake pl acing call s difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone li ne, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emergency Numbers

When programming emergenc y numbers and/or making test calls to emerge ncy numbers: 1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off -peak hours, such as early mornings or late evenings.

P0607659 02

EMI/EMC (FCC Part 15)

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasona ble protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency ener gy and, if not installed and used in accordance with the instructions , may cause harmful interference to radio communications. However , there is no guarantee that interference will not occur in a par ticular installati on. I f this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equi pment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outl et on a circu it different from that to which the receiver is connected.

• Consult the dealer or an experie nced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Important Safety Instructions

The following safety instructions cover the installation and use of the Produ ct. Read carefully and retain for future reference.

Installation

Warning: T o avoid electrical shock hazard to personnel or equipment damage, observe the following precautions when installing telephone equipment:

1 Never install telephone wiring during a lightning storm. 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the networ k interface.

4 Use caution when installing or modifying telephone lines. The exclamation point with in an

equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servic ing) instructions in the literature accompanying the product.

This symbol on the product is used to identi fy the following important information: Use only with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide.

Installation and Maintenance Guide

Use

When using your telephone equipment , ba sic safety precautions should al ways be followed to reduce risk of fire, electr ic shock and injury to persons, including the following:

1 Read and understand all instructions. 2 Follow the instructions marked on the product. 3 Unplug this product from the wall outlet before clean ing. Do not use liquid cle aners or aerosol

cleaners. Use a damp cloth for cleani ng.

4 Do not use this product near water, for ex ample, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool .

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to r est on the power c ord. Do n ot loca te thi s product whe re t he cord wi ll

be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as thi s can result in the risk of fire or electric

shock.

9 Never spill liquid of any kind on the product. 10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified servic e person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service perso nnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed. b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allo w the pro duct to dr y out to se e if it sti ll ope rates ; but do not open up th e product.

c If the product housing has been damaged. d If the product exhibits a distinct change in performance.

12 Avoid using a telephone during a n elec trical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak. 14 Caution: To eliminate the possibil ity of acci den t al dam ag e to cord s, p lugs , jacks , and the

telephone, do not use sharp instruments during the assembly procedure s.

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset.

16 Save these instructions.

P0607659 02

Internat iona l Re gulatory Infor ma tion

The CE Marking on this equipment indicates compliance with the following:

This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Hereby, Nortel Networks declar es that Enterprise Edge/Business Communications Manager Model No. NT7B10xxxx, is in compliance with the essential requirements and other rele vant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in de sign or components as progress in engineering an d manufacturing may wa rrant. This equipment has bee n tested and found to c omply with the European Safety requireme nts EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light indus trial environment.

Safety

WARNING

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel Networks.

WARNING!

Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the Business Communications Manager base unit is unplugged from the power socket and that any telephone or network cables are unplugged before opening the Business Communications Manager base unit.

Read and follow installation instructions carefully

Installation and Maintenance Guide

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the Business Communications Manager system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth via the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (exchange lines) removed first.

P0607659 02

Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be connected to exposed plant:

• DTM inte rfac e

• WAN interface

• TCM Isolator

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be connected to exposed plant:

•BRIM Interface

• TCM extensions

• external music sources ( MSCX)

• auxiliary ringer (AUX)

• paging system relay (PAGE)

• serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall NOT be connected to exposed plant:

•ATA II

Limited Warranty

Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, an d as the exclusive remedy, either repair or repla ce the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materia ls. If it is necessary to replace the tel ephone set, it may be replaced with a refurbished tel ephone of the same design and color . If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warr anty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warra nty period, whiche ver is late r. Proof of the original purchase date is to be provided with all telepho ne sets returned for warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular te lephone compa ny. This warranty does not extend to damage to produ cts resul ting fr om improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, aft er the telephone is in your possession.

Installation and Maintenance Guide

Nortel Networks shall not be lia ble for a ny incidenta l or con sequentia l damages, inc luding, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warrantie s, expressed or implied, includi ng warr anties or fitness for particula r purpose and merchantability.

Warranty Repair Services

Should the set fail during the warr ant y period:

In North America, please call 1-800-574-1611 for fur ther information. Outside No rth Ame ri ca , contact your sales representative for return instructions. You will be

responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

After Warranty Service

Nortel Networks off ers ongoing r epai r and support for this product. This servi ce provide s repair or replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instruc tions:

In North America, contact our service information number: 1-800-574-1611. Outside No rth Ame ri ca , contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.

P0607659 02

Business Communications Manager 3.5 changes affecting the BCM1000

BCM 3.5 program updates

This document provides supplemental information for the BCM 3.5 software release for systems using BCM1000 hardware that has been upgraded from earlier versions of the Business Communications Manager software.

This includes:

• Security chan ges on page 15

• New hardware on page 16

• Market profile changes on page 23

Security changes

Business Communications Manager 3.5 introduces a number of security enhancements with the ad dition of a s ec urity layer to the programing. One change that particularly affect s maintenance proc edure s is the shift from the Telnet interface to using a secure interface (SSH-based) to access the text-based Unified Manager menus from a computer connecting to the Business Communications Manager over a LAN, for instance when you want to initialize a new hard disk. Connecting to the BCM1000 through a serial or crossover cable configuration is not affected by this change.

If your company wishes to continue using Te lnet over the LAN or if you have DECT equipment, the Telnet service can be manually enabled through the Unified Manager, under Services. If you have DECT equipment, Telnet is required to run the DECT programming.

The client SSH application is called PuTTY. A link to download this application to your desktop can be found under the Install Clients button on the first page of the Unified Manager. The application installs on your computer, not on the Business Communications Manager. Therefore, if you want to use a LAN to connect to the Business Communications Manager hardware during maintenance procedures, you must install PuTTY on your computer before beginning any procedures that require you to access the text-based interface.

As well, the connection to the Unified Manager is now through an https// link rather than http//. To log on to the Unified Manager you enter: https//<BCM IP address> on your browser . Any existing bookmarks will automatically convert to https// during the connection process.

Functional changes, 3.5 software

16 BCM1000, BCM 3.5 addendum

New hardware

This section describes the new hardware that was r eleas ed in conjunction with the BCM 3.5 software release.

This includes:

• Global Analog Trunk Module (GATM) on page 16

Auxiliary equipment on page 21

•

Global Analog Trunk Module (GATM)

The following table demonstrates who the GAT M fits into the Business Communications Manager trunk module suite.

Table 1 Global Analog Trunk Module notes

Trunk module type What it do e s Special notes

DTM

Digital Trunk media bay module on page 94

CTM

Caller ID Trunk media bay module on page 95

CTM8

Caller ID Trunk media bay module on page 95

BRI

Basic Rate Interface medi a bay module on page 96

GATM (Global Analog Trunk Module

Connects digital public switched telephone lines to the Business Communications Manager system.

Connects a maximum of four analog public switched telephone lines to the Business Communications Manager system.

Connects a maximum of eight analog public switched telephone lines to the Business Communications Manager system.

Connects a maximum of four ISDN BRI interfaces

Connects either four (GATM4) or eight (GATM8) analog public switched telephone lines to the Business Communications Manager system.

Can connect to four types of lines: TI, NA PRI, ETSI (in UK only), and Euro PRI.

Only available for North American systems. See also

page 99.

Note: The DECT module contains the

equivalent of a BRI module and does not require a separate module for trunk line functions.

Only North America, Taiwan, UK and Australia are supported. Modules installed in BCM 3.5 systems can be set to automatically download firmware from the Business Communications Manager. This allows for firmware updates, as required.

4X16 media bay module on

The Global Analog Trunk Module (GATM) provides an interface to the telephone company analog lines for the Business Communication Manager. The module supports both pulse and tone dialing, Caller ID, and Supervision Disconnect in various markets.

UK profile configuration note: The GATM does not support Earth Calling even though the option appears in the Unified Manager Lines record. Only a FEM connected to a Norstar analog trunk module supports this feature.

BCM1000 Installation and Maintenance Guide P0607659 02

BCM1000, BCM 3.5 addendum 17

The figure below shows the front of the GATM module. Note that both the GA TM4 and the GATM8 have only one amphenol connector. The firmware differentiates how many lines the connector supports.

Power LED Status LED Amphenol

connector

There are two models of GATM:

GATM 4: The GATM4 provides connections for four analog calling line identification (CLID) or Supervision Disconnect PSTN lines. Each voice line uses one line in the DS30 bus offset. Since each DS30 channel has four lines per offset, you can assign a maximu m of four GATM4s to a single DS30 bus by making the offset switch settings different for each module.

GATM 8: The GATM 8 provides connections for eight analog calling line identification (CLID) or Supervision Disconnect PSTN lines. Each line uses one line in the DS30 bus offset. Since each DS30 bus has four lines per offset, you require two offsets for each GATM8. You can assign a maximum of two GATM8s to a DS30 bus, by making the offset switch settings different for each module. You can also combine a GATM 8 with a 4X16 module on the same DS30 number. When you choose an offset number for the GATM 8, the system automatically adds the next offset number . You cannot assign offset 3 to the GATM 8 module, because this does not allow the module to assign the second set of lines.

The following figure graphically shows how you can allocate the GATM modules over a DS30 bus.

One DS30 Bus/ offset 0, 1, 2, or 3

4 GATMs per DS30 channel

One DS30 Bus/ offset set to 0, 1, or 2

GATM8s

max. of 2 offsets

per DS30 channel

(a maximum of two GATM8s per bus)

Combined allocation over one DS30 Bus

2 GATM4s (offset 0 and 1)

1 GATM8 (offset 2)

Combined allocation with 4X16 using two DS30 buses

1 GATM8 (offset 0)

(offset 2 is empty)

1 4X16 module (offset 3 on the first DS30 bus)

P0607659 02 BCM1000 Installation and Maintenance Guide

18 BCM1000, BCM 3.5 addendum

Rear of GA TM

GATM switch settings

There are two sets of DIP switches located on the rear of the GATM module. The left set allows you to determine the DS30 bus and offset for the module.

The right set of switches allows you to manually configure a country profile operation, which is required for earlier versions of software. However, BCM 3.5 software supports downloadable firmware for the module for the North America, Taiwan, UK and Australia telephone profiles. To allow the GATM to download the parameters for these countries and to allow for firmware upgrades, set all the country DIP switches to 0 (zero/off) (factory default). The MSC telephony profile you choose must support the appropriate country setting to ensure that the correct firmware installs.

For BCM 3.5 software, ensure all switches are off

Mode select

The table below lists the possible DIP switch settings for the Mode and Country DIP switches.

Table 2 Global Analog Trunk Module DIP switch settings

Mode select DIP switch settings

DS30 bus #

Offsets Offset positions DIP switch settings

GATM4

Offsets

0, 1, 2, 3

0 0 0 on on on on on on

1 1 1 on on off on on on Reserved 2 2 2 on off on on on on Reserved 3 3 on off off on on on Reserved 0 0 0 on on on on on off Reserved 1 1 1 on on off on on off Reserved 2 2 2 on off on on on off Country 3 3 3 on off off on on off Country 2 0 0 0 on on on on off on Country 1 1 1 1 on on off on off on 2 2 2 on off on on off on Setting for automatic downloads (all countries) 3 3 on off off on off on off off off off off off off off Download based on profile 0 0 0 on on on on off off Manual settings (pre-BCM 3.5 systems) 1 1 1 on on off on off off off off off off off off off on North America (600 ohms) 2 2 2 on off on on off off off off off off off off on off Taiwan 3 3 on off off on off off off off off off off off on on Australia 0 0 0 on on on off on on off off off off off on off off United Kingdom 1 1 1 on on off off on on off off off off off on off on North America (900 ohms) 2 2 2 on off on off on on 3 3 on off off off on on

GATM8

Offsets 0, 1, 2

12 3

(offset)

1 2 3 4 5 6

45 6

(DS30 #)

1 2 3 4 5 6 7 8

Country select

Country select DIP switch settings

12 3 456 7 8

Switch Function

BCM1000 Installation and Maintenance Guide P0607659 02

Table 2 Global Analog Trunk Module DIP switch settings

0 0 0 on on on off on off

1 1 1 on on off off on off 2 2 2 on off on off on off 3

3onoff off off on off

Wiring the GATM

The other trunk media bay modules are connected using RJ-type jacks. The GATM, however, uses an amphenol connector. These cables can be supplied by qualified technical personnel to ensure the correct pin-out.

War ning: Use only qualified persons to service the syst em.

The installation and service of this unit must be performed by service personnel with the appropriate training and experience. Service personnel must be aware of the hazards of working with telephony equipment and wiring. They must have experience in techniques that minimize any danger of shock or equipment damage.

Warning: Leakage currents

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events on network lines. These leakage currents normally safely flow to Protective Earth ground via the power cord. However, if the ac power is unplugged prior to disconnecting the cables from the front of the base unit, this hazard can occur.

BCM1000, BCM 3.5 addendum 19

System shutdown: You must disconnect the media bay module cables from the system before

disconnecting the power cord from a grounded outlet.

System startup: You must reconnect the power cords to an grounded outlet before reconnecting the

cables to the media bay modules.

Danger: Electrical shock hazards

Electrical shock hazards from the telecommunications network and ac mains are possible with this equipment. To minimize risk to service personnel and users, the Business Communications Manager system must be connected to an outlet with a third wire ground.

In addition, all unused slots must have blank faceplates installed. The covers on all units must be in place at the completion of any servicing.

To connect the Global analog trunk module (GATM) to the network, follow these steps:

1. On the front of the module, locate the amphenol connector. 2 Wire one end of the cable to the telco demarcation blocks of the building. 3 Wire the other end of the cable to the analog lines. Refer to the figure and table on the next page.

P0607659 02 BCM1000 Installation and Maintenance Guide

20 BCM1000, BCM 3.5 addendum

The following figure and table show the wiring pin outs for a GATM to connect to a service provider .

Connector pinout Line Pin Wire color GATM module

Line 1 Line 2

Line 3 Line 4

Line 5 Line 6

Line 7 Line 8

*AUX

7R 8R 9R

10R

11R

12R

13R

14R

15R

16R

17R

18R

19R

20R

21R

22R

23R

24R

25R

1 R

26 T

27T

28T

29T

30T

31T 32T

33T

34T 35T 36T

37T

38T

39T

40T

41T

42T

43T

44T

45T

46T

47T

48T

49T

50T

1 26 White-Blue Both

1 Blue-White

2 27 White-Orange Both

2 Orange-White

No connectio

28/3 29/4

3 30 White-Slate Both

5 Slate-White

4 31 Red-Blue Both

6 Blue-Red

No connectio

32/7 33/8

5 34 Red-Brown GATM8

9Brown-Red

6 35 Red-Slate GATM8

10 Slate-Red

No connectio

36/11 37/12

7 38 Black-Green GATM8

13 Green-Black

8 39 Black-Brown GATM8

14 Brown-Black

No connectio

40/15 to 49/24

Aux 50 Violet-Slate Both

25 Slate-Violet

* Auxiliary port function: In download mode, the auxiliary port function for all profiles operates as a true Auxiliary port. This means that when the power comes back on, and if the Aux Port is in-use, that line will show on the system telephones as being in-use (LCD indicator lit) until the Aux Call is cleared.

In dipswitch mode, the North American and Taiwan auxiliary ports also act as true auxiliary ports. However, the UK and Australia profile auxiliary port function is different. In these profiles, when the power is

restored, the Aux Port call is terminated and the line is available to system telephones.

BCM1000 Installation and Maintenance Guide P0607659 02

Auxiliary equipment

The BCM 3.5 software release also introduces support for some auxiliary equipment:

• A new telephone and add-on module are being introduced to replace the M7324/CAP module as a Central Answering Position ( CAP). A T7316E tele phone conne cted to one or more Key In dicator Module s (KIMs) is still referred to as a CAP. When it becomes an enhanced CAP (eCAP), the KIMs support line appearances, multip le appearances of the same target line, and hunt group appearances. Ref er to

and KIMs below.

• The BST Doorphone is installe d outside exterior doors. The device provides ringing at one or more system telephones and/or an ale rting tone through the paging feature. Verbal communication can be initiated to the doorphone by dialing the doorphone DN from any system telephone. Communication can be initiated from the doorphone by pressi ng the Call button to create a ring or an alert at the assigned internal telephone. The voic e path is c reated when the user at the internal telephone answers the call, either by picking up the handset or pressing the Handsfree butt on. With the addition of Door Ope ning Controll er ( DOC) hardware, the user can also open the door usin g a telephon e display key or r elease digi t on th e telephon e dial pad. Refe r to the BST Doorphon e Inst allation and Conf iguration Guide for details about conf iguring the system and installing the hardware .

• This release of fi rmware also introduces support for a Univer sal Power Supply (UPS). This third-party hardware provides short-term power backup in case of a main power failure on your Business Communications Manager. The UPS has separate installation and configuration documentation specific to Business Communications applications. Also, the unit comes with manufacturer instructions.

BCM1000, BCM 3.5 addendum 21

T7316E Business Series Terminal

T7316E Business Series Terminal and KIMs

The T7316E BST telephone has a two-line display, three display keys, 16 memory keys with indicators, eight memory buttons without indicators. This telephone has handsfree ability, accessed from a button located under the dial pad. Also under the dial pad are a mute button that mutes for all features, and a headset button which allows the user to attach a headset and direct the call to the headset or the handset without needing to disconnect the headset. In progr amming, the handsfree feature must be set to Auto for these features to work correctly.

T7316E

Mute

Handsfree

Headset

On this telephone model, the current incoming call on this telephone defaults to the voice path last used. For example, if you answered the previous call using your headset, the next call will come in over your headset.

P0607659 02 BCM1000 Installation and Maintenance Guide

22 BCM1000, BCM 3.5 addendum

The T7316E can be used alone or you can expand feature and line button capacity by adding one or more Key Indicator Modules (KIMs). Each KIM has 24 buttons with indicator displays. A combination of T7316E+KIMs is still referred to as a Central Answering Position (CAP).

A KIM connected to a T7316E that is configured under CAP/KIM assignment as an enhanced CAP (eCAP) supports line appearances, multiple appearances of a target line and/or hunt group appearances. In this configuration, the KIM is referred to as an eKIM. A T7316E supports a maximum of four eKIMs. The Business Communications Manager can support a maximum of 12 eCAPs.

T7316E with KIM

A T7316E+KIM that is not configured in system programming does not support line appearances, target line appearances, or hunt group appearances. For this configuration, the KIM is referred to as an OKIM. A T7316E can support a maximum of nine OKIMs. You need to add a system auxiliary power supply (SAPS) if you install five or more OKIMs on a T7316E. The system can support as many T7316E+OKIM combinations as required.

You can configure the KIM buttons for features and autodial numbers under User Pref erences, CAP/KIM button p r ogramming. The user can also configure memory button features at the telephone. The user can move lines from the T7316E to an eKIM, or from eKIM to eKIM, but initial line assignment and hunt group appearance assignment occurs in system programming.

The T7316E telephone displays a set of icons in place of flashing arrows when it is connected to a system with BCM 3.5 software. If you connect a T7316E telephone to a system that is running previous versions, the standard line indicators display. The KIM also displays these icons. KIMs are only supported by BCM 3.5 and later software.

Table 3 T7316E and KIM display icons

Active call The line is active and/or you are connected to this telephone.

Ringing A call is coming into this line.

Hold The call on this line is on Hold at this telephone.

Call forward The call on this line has been forwarded.

Active button The feature assigned to this button is active. Also used by Do Not Disturb.

Refer to the Business Communications Manager 3.5 Programming Operations Guide for details about programming the T7316E and CAPs.

BCM1000 Installation and Maintenance Guide P0607659 02

The KIM hardware and T7316E both come with installation and initial setup user cards. Refer to the CAP User Card for details about using the T7316E+KIM as part of your telephony system.

Market profile changes

A new market profile for Brazil is available in BCM 3.5 software.

The following table shows the core software available to each region.

Table 4 Core software, defined by region and carrier profile

Core Software (Carrier s/w ID) T1 CT2 Plus

BCM1000, BCM 3.5 addendum 23

T1 Etiquette E1 Euro E1 Global E1 CALA

Region

South American and Central American countries are assigned to regions in the following way:

• Caribbean includes Antigua, Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Jamaica, USVI, Puerto Rico, and Trinidad

• CALA refers to all other Caribbean and Latin American countries with European-based standards.

Brazil Caribbean Hong Kong North American Taiwan

Caribbean Hong Kong North American Taiwan

Denmark France Germany Holland Italy Norway Spain Sweden Switzerland United Kingdom

The following table lists the languages available for each telephony region and the order in which the languages are set as default.

Table 5 Telephony region Languages

Region Language Region Language

CALA Caribbean Hong Kong North American PRC Taiwan

NA English, NA French, NA Spanish France Euro French, NA English

Germany German, NA English

Global NA English, NA French, NA Spanish,

Turkish

Holland Dutch, Euro French, NA English

Italy Italian, NA English

Norway Norwegian, Swedish, Danish, NA English

Australia CALA Global PRC

Australia United

Kingdom

Brazil Portuguese Switzerland German, Euro French, Italian, NA English

Denmark Danish, Norwegian, Swedish, NA

P0607659 02 BCM1000 Installation and Maintenance Guide

UK English

English

Spain Euro Spanish, NA English, Portuguese

Sweden Swedish, Norwegian, Danish, NA English

France Euro French, NA English

24 BCM1000, BCM 3.5 addendum

CallPilot profiles: The following table lists the default prime language for the countries (regions) where the voice mail application is supported.

Table 6 CallPilot region default voice mail languages by country

Country Default language Country Default language

North America Australia Caribbean Global Hong Kong

UK Europe

Denmark Danish

Holland Dutch

Sweden Swedish

NA English

UK English

The following table shows the companding law used for each region.

Table 7 Companding laws and profiles

Companding Law

mu-law

Caribbean Hong Kong North American Taiwan

A-law

Australia Brazil CALA Denmark France Germany Global Holland Italy Norway PRC Spain Sweden Switzerland United Kingdom

France Euro French

Germany Switzerland

CALA LA Spanish

Italy Italian

Norway Norwegian

Spain Spanish

PRC Taiwan

Brazil Portuguese

German

Mandarin (Taiwan)

BCM1000 Installation and Maintenance Guide P0607659 02

BCM1000, BCM 3.5 addendum 25

The following table shows the Mobility se rvic es that are supported by the Busine ss Communicati ons Manager, and the regions that can use each type.

Table 8 Mobility services, by region

Available Mobility service

Region

Companion (CT2-Plus, Etiquette)

Caribbean Hong Kong North American PRC

Compani o n (CT2-Pl u s )

CALA Brazil

Companion (CT2-Plus, Etiquette), DECT

DECT

Taiwan Australia

Denmark France Germany Global Holland Italy Norway Spain Sweden Switzerland United Kingdom

Some of the media bay modules are customized for a specific type of line and are not available to all regions. The following table lists a cross-reference between regions and modules.

Table 9 Module availability, by profile

Region DSM ASM CTM 4X16 GATM BRI DTM DECT

Australia X X XXX Brazil X X X X X Caribbean XXX XX CALA X X X X X Denmark X XXX France X X X X Germany X XXX Global X X X X X X Holland X XXX Hong Kong X X X X X X Italy X XXX North American X X X X X X X Norway X XXX PRC X X X X X Spain X XXX Sweden X X X X Switzerland X XXX Taiwan X X X X X X X United Kingdom X X XXX

P0607659 02 BCM1000 Installation and Maintenance Guide

26 BCM1000, BCM 3.5 addendum

Table 10 PRI line protocol supported, by region

Region BRI T side BRI S side PRI T1

Australia ISDN ETSI 300

403

Brazil CALA

Caribbean North American

Hong Kong Taiwan

Denmark France Germany Global Holland Norway PRC Spain Sweden Switzerland

Italy ISDN ETSI 300

United Kingdom ETSI QSIG 300

ISDN ETSI 300 403, ETSI QSIG 300 239

NI-2 NI-2 NI-2

ITU-T ITU-T ITU-T Loop

ETSI QSIG 300 239, ISDN ETSI 300 403

102 ETSI QSIG 300 239

239, ISDN ETSI 300 403

ISDN ETSI 300 102 DASS2

DPNSS MCDN ISDN ETSI 300 403, ETSI QSIG 300 239,

ISDN ETSI 300 102 ETSI QSIG 300 239,

ISDN ETSI 300 403, MCDN

4ESS DMS100 DMS250 MCDN

ISDN ETSI 300 102 DASS2

DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 403

ISDN ETSI 300 102 DASS2

DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 102

ISDN ETSI 300 102 DASS2

DPNSS MCDN ETSI QSIG 300 239 ISDN ETSI 300 403

Loop E&M DID Ground Fixed trunk types

E&M DID Ground Fixed trunk types

Product and documentation updates

For the latest information about Business Communications Manager product and documentation updates, access the Nortel Networks web site at the following URL:

http://www.nortelnetworks.com/support

BCM1000 Installation and Maintenance Guide P0607659 02

Business Commu nications Manager 3.0.1 functional changes for BCM1000

BCM 3.0.1 program updates

This document provides supplemental information about release 3.0 for systems using BCM1000s that has been upgraded from Business Communications Manager, software version 3.0 to version 3.0.1 (maintenance release).

Initializing the hard disk (single-disk system)

The BCM1000 is normally initiali zed at the factory. However, if you have to replace the hard drive in a single-disk BCM1000 running BCM versi on 3.0.1 (3.0 maintenance release), you must re-initializ e the Business Communications Manager.

After you replace the hard disk and the system has booted up, perform the initialization as follows:

1. Ensure the Status LED on the Business Communications Manager is lit. The Status LED indicates that all services have started and the Business Communications Manager is operating correctly.

2 Attach a configuration computer to the base function tray serial port

(recommended method). Continue to the next step in this procedure when complete.

Note: When you replace a hard disk, IP configuration data is lost. The Business Communications Manager IP address defaults to: 10.10.10.1

You can access the Business Communications Manager through your local area network, using the IP address 10.10.10.1. However, if another network terminal uses this IP address, conflicts and network problems can arise.

3 Access the Business Communications Manager from the configuration terminal

using the terminal emulation program. Use the Business Communications Manager default IP address (10.10.10.1).

4 Enter the terminal emulation program, as described in Finding the configuration

menus on page 170. The Main Menu should display (Figure 1).

Functional changes, 3.0.1 software

28 BCM1000, BCM 3.0.1 addendum

Figure 1 Main Menu screen

BCM1000

5. Select1 (Platform Initialization Menu) and press <ENTER>. The screen shown in Figure 2 appears.

Figure 2 Platform Initialization Menu screen

BCM1000

6. Select 1 (Initialize Menu) and press <ENTER>. The Initialize Menu appears. Refer to Figure 3.

BCM1000 Installation and Maintenance Guide P0607659 02

Figure 3 Initialization Menu screen

BCM1000

BCM1000, BCM 3.0.1 addendum 29

7. Select 1 (Initialize Universal Profile) and press <ENTER>.

Note: If the initialization process detects a core s oftware loa d mismatch be tween the MSC and the hard disk, the system displays a menu screen that prompts you to enter the most appropriate core load (Figure 4). The load on the MSC is the most recent load (if you replaced the hard disk). Select menu option 6 “Do not select any load” to by-pass the core upload and continue with the initialization process.

Figure 4 MSC Initialization Menu screen

BCM1000

P0607659 02 BCM1000 Installation and Maintenance Guide

30 BCM1000, BCM 3.0.1 addendum

Note: The initialization process is automatic and takes approximately 40 minutes. The system

automatically reboots a number of times as part of the initialization process. When the first reboot occurs, the telnet session disconnects.

8. When the initialization process is complete, restart a telnet session with the Business Communications Manager.

9 At the main menu, select 2 (System configuration) and press <ENTER>.

The System Configuration login prompt appears.

10 Enter the default login UserID and password.

The System Configuration Start Page screen appears (see Figure 5).

Figure 5 System configuration start page

11 Enter q (Quick Start Page 1) and press <ENTER>.

The Quick Start Page screen appears (Figure 6)

BCM1000 Installation and Maintenance Guide P0607659 02

+ 317 hidden pages