Nortel BayStack 100-S, BayStack 400, BayStack 400-S, BayStack 100, BayStack Instant Internet Install Manual

Part No. 209226-B
November 2000

4401 Great America Parkway
Santa Clara, CA 95054

Inst alling the BaySt ack Inst ant
Internet Management Software
Version 7.11

2

Copyright © 2000 Nortel Networks

All rights reserved. November 2000.
The information in this document is subject to change without notice. The statements, configurations, tech nical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in
this document. The information in this document is proprietary to Nortel Networks NA Inc.

The software described in this docu ment is furnished under a license agreement and may be used only in
accordance with the terms of that license. The software license agreement is included in this document.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.
BayStack, Instant I nt e r net, and the Nortel Net w orks logo are trademarks of Nortel Networks.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respect ive owners.

Restricted rights legend

Use, duplication, or disclosu re by the United States Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Right s in Technical Data and Computer Software clause at DFARS 252.227-7013.

Notwithstanding any ot her license agreement that may pertain to, or accompany the delivery of, this computer
software, the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth
in the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.

Statement of conditions

In the interest of improving internal design, operational function, and/or reliability, Nortel Networks NA Inc.
reserves the right to make changes to the products described in this document without notice.

Nortel Networks NA Inc. does not assume any liability that may occur due to the use or application of the
product(s) or circuit layout(s) des cribed herein.

In addition, the progra m and information contained herein are licensed onl y pursuant to a license agreem ent that
contains restrictions on use and disclosure (that may incorporate by reference certain limi tations and notices
imposed by third parties).

209226-B

Nortel Networks NA Inc. software license agreement

NOTICE: Please carefully read this license agreement before copy in g or using the accompanyin g software or
installing the hardware unit with pre-enabled software (each of which is referred to as “Software” in this
Agreement). BY COPYING OR USING THE SOFTWARE, YOU ACCEPT ALL OF THE TERMS AND
CONDITIONS OF THIS LICENSE AGREEMENT. THE TERMS EXPRESSED IN THIS AGREEMENT ARE
THE ONLY TERMS UNDER WHICH NORTEL NETWORKS WILL PERMIT YOU TO USE THE
SOFTWARE. If you do not accept these terms and conditions, return the product, un used and in the original
shipping container, within 30 days of purc hase to obtain a cr edit for the full purchase price.

1. License gran t. Nortel Networks NA Inc. (“Nortel Networks”) grants the end user of the Software (“Licensee”) a
personal, nonexclusive, nontransferable license: a) to use the Software either on a single computer or, if applicable,
on a single authorized device identified by host ID, for which it was originally acquired; b) to copy the Software
solely for backup purposes in support of authorized use of the Software; and c) to use and copy the associated user
manual solely in support of author iz ed use of the Software by Licensee. This license applies to the Software only
and does not extend to Nortel Networks Agent software or other Nortel Networks software products. Nortel
Networks Agent software or other Nortel Networks software products are licensed for use under the terms of the
applicable Nortel Networks NA Inc. Software License Agreement that accompanies such software and upon
payment by the end user of the applicable license fees for such software.

2. Restrictions on use; reservation of rights. The S oft ware and user manuals are protected und er copyright laws.
Nortel Networks and/or its licen sors ret ain all title and ownership in bo th the S oft ware a nd u s er manua ls, in clud ing
any revisions made by Nortel Networks or its licensors. The copyright notice must be reproduced and included with
any copy of any portion of the Software or user manuals. Licensee may not modify, translate, decompile,
disassemble, use for any competitive analysis, reverse engineer, distribute, or create derivative works from the
Software or user manuals or any copy, in whole or in part. Except as expressly provided in this Agreement ,
Licensee may not copy or transfer the Software or user manuals, in whole or in part. The Software and user manuals
embody Nortel Networks’ and its li censors’ confidential and prop rietary intellectual property. Licensee shall not
sublicense, assign, or otherwise disclose to any third party the Software, or any information about the operation,
design, performance, or implementation of the Software and user manuals that is confidential to Nort el Networks
and its licensors; however, Licensee may grant permission to its consultants, subcontractors, and agents to use the
Software at Licensee’s facility, provided they have agreed to use the Software only in accordance with the terms of
this license.

3. Limited warranty. Nortel Networks warrants each item of Software, as del ivered by Nortel Networks and
properly installed and operated on Nortel Networks hardware or other equipment it is originally licensed for, to
function substantially as described in its accompanying user manual during its warranty period, which begins on the
date Software is first shipped to Licensee. If any item of Software fails to so function during its warranty pe riod, as
the sole remedy Nortel Networks will at its discretion provide a suitable fix, patch, or workaround for the problem
that may be included in a future Software rele ase. Nortel Networks further warrants to L ic ensee that the media on
which the Software is provided will be free from defects in materials and workmanship under normal use for a
period of 90 days from the date Software is first shipped to Licensee. Nortel Networks will replace defective media
at no charge if it is returned to Nortel Networks during the warranty period along with proof of the date of shipment.
This warranty does not apply if the media has been damaged as a result of accident, misuse, or abuse. The Licensee
assumes all responsibility for selection of the Software to achieve Licensee’s intended results and for the
installation, use, and results obtained from the Software. Nortel Networks does not warrant a) that the functions
contained in the software will meet the Licens ee’ s requirem ents, b) that the Soft ware will operate in the hardwa re or
software combinations that the Licensee may select, c) that the operation of the Software will be uninterrupted or
error free, or d) that all defects in the operation of the Software will be corrected. Nortel Networks is not obligated
to remedy any Software defect that canno t be reproduced with the latest Software release. These warranties do not
apply to the Software if it has been (i) altered, exce pt by Nortel Netw orks or in accorda nce with its inst ructions; (ii)
used in conjunction with another vendor’s product, resu lting in the defect; or (iii) damage d by improper
environment, abuse, misuse, accident, or negligence. THE FOREGOING W ARR ANTIES AND LIMITATIONS
ARE EXCLUSIVE REMEDIES AND ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE. Licensee is responsible for the security of its own data and information and for
maintaining adequate procedures apart from the Software to reconstruct lost or altered files, data, or programs.

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Installing the BayStack Instant Internet Management Software Version 7.11

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Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Instant Internet is an adaptive solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

How Instant Internet can function in your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

IP networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

IPX networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Services Instant Internet provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5

Chapter 2

Understanding the installation environment. . . . . . . . . . . . . . . . . . . . . . . . 23

Understanding your local network environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Understanding IP addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Understanding DHCP servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Understanding gateways and DNS proxies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Understanding static IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Understanding how Instant Internet works with an existing IP address server . . .26

Understanding the workstation environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

IP workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

IPX workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing the BayStack Instant Internet Management Software Version 7.11

6 Contents

Chapter 3

Installing the Instant Internet software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Configuring the Instant Internet unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Installation flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuring the unit for your network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Configuring Instant Internet for common connection environments . . . . . . . . . . . 37

Configuring Instant Internet for a dial-up or ISDN connection . . . . . . . . . . . . .39

Configuring Instant Internet for a leased-line connection . . . . . . . . . . . . . . . .44

Configuring Instant Internet for an Ethernet or 1-Meg modem connection . . .50

Finishing the connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Copying the Instant Internet management software to the network . . . . . . . . . . .58

Automatically configuring workstations during installation . . . . . . . . . . . . . . . 60

Installing the Instant Internet workstation software on each workstation . . . . . . . .62

Installing the Instant Internet workstation software from the network . . . . . . . 63

Installing the Instant Internet workstation software from the CD . . . . . . . . . . .65

Chapter 4

Documentation, third-party applications, and what to do next. . . . . . . . . 67

Viewing Instant Internet documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Using third-party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Copying the third-party applications to the network (optional) . . . . . . . . . . . . . . . . 68

Installing third party software from the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Installing third-party applications on a workstation from the network . . . . . . . . . . 70

Deciding what to do next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 5

Uninstalli n g th e Ins t a n t In te rnet softwa re . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix A

Network support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Preparing common network environments for Instant Internet . . . . . . . . . . . . . . . . . . 75

Preparing an IPX network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Preparing a TCP/IP network with an existing BootP or

DHCP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

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Contents 7

Assigning a static IP address to Instant Internet using a

BootP or DHCP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configuring your DHCP server to use Instant Internet as

the gateway and DNS proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Preparing a network with no TCP/IP and no BootP or DHCP server . . . . . . . . . .81

Preparing a TCP/IP network with static IP addresses (no BootP or DHCP server) 82

Appendix B

Workstation support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Preparing a workstation using IPX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Preparing a workstation with TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Installing TCP/IP on a workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Installing TCP/IP on a Windows 95 workstation . . . . . . . . . . . . . . . . . . . . . . . 84

Installing TCP/IP on a Windows 98 workstation . . . . . . . . . . . . . . . . . . . . . . . 85

Installing TCP/IP on a Windows NT workstation . . . . . . . . . . . . . . . . . . . . . . . 85

Installing TCP/IP on a Windows 2000 workstation . . . . . . . . . . . . . . . . . . . . . 86

Configuring TCP/IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Setting a workstation to get its IP address from Instant

Internet or your existing DHCP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Setting a workstation to get new information from the

Instant Internet unit or your existing DHCP server . . . . . . . . . . . . . . . . . . . . 88

Configuring a workstation to use Instant Internet as

the gateway and DNS proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Identifying IP workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Host name access controls for IP workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Using older versions of the Instant Internet workstation software . . . . . . . . . . . . . . . .94

Appendix C

T roubleshooting and error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Common error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Common ISDN cause codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Testing the connection to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Installing the BayStack Instant Internet Management Software Version 7.11

8 Contents

209226-B

Figures

Figure 1 Instant Internet installation decision flowchart . . . . . . . . . . . . . . . . . . . . . 31

Figure 2 Instant Internet installation dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 3 Please wait message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 4 Registration Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 5 Enter Internet Service Provider Information dialog box . . . . . . . . . . . . . . 40

Figure 6 Enter ISDN Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Figure 7 Enter Name Server Address dialog box . . . . . . . . . . . . . . . . . . . . . . . . . .43

Figure 8 Enter Leased-Line Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . 45

Figure 9 Enter T1 Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Figure 10 Enter E1 Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Figure 11 Enter ISDN Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Figure 12 Select Interface dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Figure 13 Enter IP Information for interface connected to the static device dialog box 51
Figure 14 Enter IP Information for interface connected to DHCP device dialog box 54
Figure 15 Enter IP Information for interface connected to PPPoE device dialog box 56

Figure 16 Instant Internet is configured dialog box . . . . . . . . . . . . . . . . . . . . . . . . . .57

Figure 17 Select Components to Install dialog box . . . . . . . . . . . . . . . . . . . . . . . . .59

Figure 18 Select Components to Install dialog box . . . . . . . . . . . . . . . . . . . . . . . . .64

Figure 19 iiLogin icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Figure 20 Windows NT Scope Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . .79

Figure 21 Windows NT DHCP Options: Scope dialog box . . . . . . . . . . . . . . . . . . . . 79

Figure 22 Windows NT IP Address Array Editor dialog box . . . . . . . . . . . . . . . . . . .80

Figure 23 IP configuration dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

9

Installing the BayStack Instant Internet Management Software Version 7.11

10 Figures

209226-B

Tables

Table 1 Services Instant Internet provides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Table 2 Common connection environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Table 3 MAC address translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Table 4 Common error numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Table 5 Common error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Table 6 Common ISDN cause codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

11

Installing the BayStack Instant Internet Management Software Version 7.11

12 Tables

209226-B

Preface

This manual provides instructions for:

• Configuring the Instant Internet unit for each type of network environment

and Internet connection available.

• Installing the Instant Internet management software and administration
utilities on a network and on individual workstations.

• Installing third-party applications.

Before you begin

Before you use this manual, write down the model number and serial number of
your Instant Internet unit. You need this information when you call Nortel
Networks Technical Support. Model and serial numbers are located on the rear
panel of your Instant Internet unit.

13

Model #: ____________________________________________________

Example: CQ1001078 or CQ2001E80

Serial #: ____________________________________________________

Example: I0200004F or I4000181CC404F

Next, you must prepare for Internet access, make decisions about the type of
service you will be using, and select an Internet service provider. After you
complete these steps, follow the instructions in this manual to install the Instant
Internet management soft ware .

Installing the BayStack Instant Internet Management Software Version 7.11

14 Preface

Text conventions

This manual uses the following text conventions:

bold courier text

separator ( > ) Shows menu paths.

Related publications

For more information about using Instant Internet, refer to the following
publications:

• Important Notice for the BayStack Instant Internet Version 7.11
(Part number 307603-E)

Provides instructions for viewing documentation and installing the Instant
Internet software and third-party applications (Ado be Acrobat R eader,
Netscape Communicator, and AniTa Terminal Emulator).

Indicates text that you need to enter and command
names and options.
Example: Enter

ipconfig /release

Example: Use the winipcfg command.

Example: From the Window Start menu, choose
Settings > Control Panel.

• Setting Up the BayStack Instant Internet 100 Unit (Part number 300866-G)
Provides instructions on installing and administering the Instant Internet 100

hardware.

• Setting Up the BayStack Instant Internet 100-S Unit (Part number 209374-A)
Provides instructions on installing and administering the Instant Internet

100-S hardware.

• Setting Up the BayStack Instant Internet 400 Unit (Part number 300867-G)
Provides instructions on installing and administering the Instant Internet 400

hardware.

209226-B

Preface 15

• Setting Up the BayStack Instant Internet 400-S Unit (Part number 209375-A)
Provides instructions on installing and administering the Instant Internet

400-S hardware.

• Using the BayStack Instant Internet Management Software Version 7.11

(Part number 300868-G)
Provides an intr oduction to Instant I nt ernet, instruc ti ons for administering th e

product, and procedures for using Instant Internet features.

• Reference for the BayStack Instant Internet Remote Access Commands
Version 7.1 1 (Part number 302005-F)

Provides instructions and commands for remotely accessing Instant Internet.

• BayStack Instant Internet Software and Documentation Version 7.11 CD
(Part number 206664-D)

Provides manuals for using and installing the Instant Internet software and
third-party applications. Th e CD contains the following documents:

— Installing the BayStack Instant Internet Management Software Version

7.11

— Setting Up the BayStack Instant Internet 100 Unit
— Setting Up the BayStack Instant Internet 100-S Unit
— Setting Up the BayStack Instant Internet 400 Unit
— Setting Up the BayStack Instant Internet 400-S Unit
— Using the BayStack Instant Internet Management Software Version 7.11
— Reference for the BayStack Instant Internet Remote Access Commands

Version 7.1 1

You can print selected technical manuals and release notes free, directly from the
Internet. Go to the www25.nortelnetworks.com/library/tpubs/ Web address. Find
the product for which you need documentation. Then locate the specific category
and model or version for your hardware or software product. Use Adobe Acrobat
Reader to open the manuals and release notes, search for the sections you need,
and print them on most standard printers. Go to the Adobe Systems Web address
at www.adobe.com to download a free copy of Acrobat Reader.

You can purchase selected documentation sets, CDs, and technical publications
though the Internet at the www1.fatbrain.com/documentation/nortel/ Web
address.

Installing the BayStack Instant Internet Management Software Version 7.11

16 Preface

Acronyms

The following acronyms are used in this manual:

BootP Bootstrap Protocol
CD Compact Disc
CES Contivity Extranet Switch
DDS Digital Data Storage
DHCP Dynamic Host Configuration Protocol
DIP Dual Inline Pins (Configuration switches)
DNS Domain Name Service
DSL Digital Subscriber Lines
FTP File Transfer Protocol
HTTP Hypertext Transfer Protocol
ID Identification
IP Internet Protocol
IPsec IP security
IPX Internetwork Packet Exchange
ISP Internet service provider
ISDN Integrated Services Digital Network
LAN Loc al Area Network
LED Light Emitting Diode
LMI Local Management Interface
MAC Media Access Control
PPP Point-to-Point Protocol
PPPoE Point-to-Point Protocol over Ethernet
SPID Service Profile Identifier
TCP/IP Transmission Control Protocol/Internet Protocol
VPN Virtual Private Network
WAN Wide Area Network
xDSL Digital Subscriber Lines (x is used to imply all types)

209226-B

How to get help

If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.

If you purchased a Nortel Networks service progr am, contact one of the following
Nortel Networks Technical Solutions Centers:

Technical Solutions Center Telephone

EMEA (33) (4) 92-966-968
North America (800) 2LANWAN or [phone]
Asia Pacific (61) (2) 9927-8800
China [phone]

Preface 17

An Express Routing Code ( ERC) i s available for many Norte l Ne twor ks p rod uct s
and services. When you use an ERC, your call is routed to a technical support
person who speciali zes in s upporting that prod uct or ser vice. To locate an ERC for
your product or service, go to the www12.nortelnetworks.com Web address and
click ERC at the bottom of the page.

Installing the BayStack Instant Internet Management Software Version 7.11

18 Preface

209226-B

Chapter 1
Introduction

The BayStack Instant Internet unit is a network gateway system that enables you
to access the Internet safely and efficiently, providing management tools that
allow you to track and block u ser ac tivi ties. The Inst an t Int ernet unit c onnect s any
type of LAN to the Internet using only a single IP address, thereby saving you
time and money.

This chapter provides information about the types of network environments in
which Instant Internet works as w ell as the services that Instant In ternet provides
for your network.

19

Instant Internet is an adaptive solution

Instant Internet is an adaptive network solution because it functions regardless of
whether you are operating in an IP or IPX environment. For example, if you plug
a unit into an IP net work, th at unit isolates t he IP networ k from the I nterne t. If you
plug that same unit into an IPX network, the unit acts as a gateway to the Internet.
This means that yo u do not have to inst al l TCP/I P on your workstati ons . Agai n, if
you plug that same unit into a network mixed with IP and IPX workstations, the
unit both isolates the IP workstations from the Internet and acts as a gateway to
the Internet for the IPX workstations.

Another way in which Instant Internet adapts to your network is by adopting the
users and groups already set up on your network. This makes administering
Instant Internet easy.

Installing the BayStack Instant Internet Management Software Version 7.11

20 Chapter 1 Introduction

How Instant Internet can function in your network

Before you install the Instant Internet unit, you should understand your network
environment and how the unit functions in the network.

Instant Internet can function in your network in three ways. It can:

• Provide security – You can isolate your network from the Internet to help
ensure network security. You do this for three reasons:

— To prevent Internet users from outside your organization from seeing

internal IP addresses.

— To protect your network from being accessed by intruders or hackers.
— To permit remote LANs to communicate with your LAN over a virtual

private network (VPN) using IP security (IPsec).

• Control Internet access – You can restrict your users’ access by date and
time, and you can restrict access to certain sites or news groups.

• Ease admi nistration – Instant Internet allows you to adopt the users and
groups you are already using from your directory services.

IP networks

For security purposes, on an IP network, you may want to isolate your network
from the Internet. You can isolate your network from the Internet by configuring
the network workstations to go through a router before accessing the Internet.
However, using a router to isolate the LAN can be very time-consuming to set up
and maintain because each LAN user must have a “legal” IP address and be
protected from hackers. Instant Intern et, on the ot her hand, makes it easy t o iso late
your IP network from the Internet by using address translation to translate illegal
(reserved private) LAN workstation IP addresses into legal IP addresses.

You can also use IP security (IPsec) to create a virtual private network (VPN).
A VPN is a special type of connection that permits remote users or L ANs to
communicate with another LAN over a public network, such as the Internet.
When you set up a VPN, you are essentially using a public network as your own
private, secure network.

On IP networks with IP workstations, there is virtually no limit to the number of
application sessions (instances) that can access the Instant Internet unit.

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IPX networks

An IPX network is automatically secure bec ause there is no IP traffic o n the
network. In this type of network, Instant Internet provides quick and easy access
to the Internet. On IPX networ ks with IPX workstations, Ins ta nt In ternet supports
up to 250 application sessions.This means that IPX workstations can access the
Instant Internet unit using up to 250 application instances.

Services Instant Internet provides

Table 1 describes the services that Instant Internet provides for IP networks.

Table 1 Services Instant Internet provides

Chapter 1 Introduction 21

Service Features
Address

Translation

Client Login Instant Internet allows you to identify workstations for logging and access control.
DHCP Server Using Instant Internet as a DHCP server allows you to set one option on each

DNS Proxy Server Instant Internet acts as a Domain Name Service (DNS) proxy server by translating

IP Routing Instant Internet provides access to the Internet through IP routing. It maintains

Remote
Configuration

The Address T rans latio n serv ice en ables Ins tan t Intern et to ac t like a st anda rd router
by routing IP information fro m one locatio n to anothe r. However, this service enab les
Instant Internet to go beyond the simple routing role by translating illegal (reserved
private) LAN workstation IP addresses into legal IP addresses.

Address Translation supports the IPSEC ESP protocol.

workstation, and then configure Instant Internet once.
When you install Instant Internet, it determines whether or not you are running DHCP

on your network. If not, then Instant Internet configures itself as a DHCP server. If
Instant Internet does not configure itself as a DHCP server and you want to use this
service, you must enable it.

host names into numerical IP addresses.

routing tables that help it determine the destination of data packets. This enables
non-Windows workstations (Macintosh, UNIX, and OS/2) to access the Internet
through Instant Internet as IP workstations.

You can use a Telnet application and remote access commands to configure the
Instant Internet unit from a remote location. For Instant Internet 100-S and 400-S
units, you can also use a terminal emulation application with the remote access
commands to configure the unit. For details, refer to Reference for the BayStack
Instant Internet Remote Access Commands Version 7.11.

Installing the BayStack Instant Internet Management Software Version 7.11

22 Chapter 1 Introduction

Table 1 Services Instant Internet provides (continued)

Service Features
SOCKS Proxy

Server

VPN Tunnel You can configure IP security (IPsec) to establish a virtual private network (VPN)

Web Configuration This feature allo ws you to access and edit the Instant Internet configuration files

Web (HTTP) Proxy
Server

You can configure the Instant Internet unit as a SOCKS proxy server as a means for
handling FTP requests. If you have IP workstations already configured as SOCKS
workstations, you can use the Instant Internet unit to connect them to the Internet.
For details, refer to Using the BayStack Instant Internet Management Software
Version 7.11.

tunnel between an Instant Internet unit and a Contivity Extranet Switch (CES),
between an Instant Internet unit and a BayRS, or between two Instant Internet units.
For details, refer to Using the BayStack Instant Internet Management Software
Version 7.11.

using a Web browser.
Enabling the Instant Internet as a Web (HTTP) proxy server provides:

• A single point of contact for LAN workstations

• A single point for LAN workstations to obtain access to other proxies

• Web caching to the network in addition to individual workstations (on Instant
Internet 400 units equipped with additional memory and Instant Internet 400-S
units)

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Chapter 2
Understanding the installation environment

When the Instant Internet management software is installed, it samples the tra ffi c
on your network to determine how to configure itself. However, the installation
process also requires some manual configuration when you use IP. Before you
begin the installation process, there are some concepts and information to
understand and some decisions to make if you are using IP. If you are using the
IPX network protocol, yo u do not need to per form any manual configu ration, refer
to “IPX workstations” on page 28.

The information in this chapter and the installation flowchart in Figure 1 on

page 31 will help you understand where to begin.

23

Understanding your local network environment

In order to use all or some of the options available with Instant Internet you must
understand how to set up your local network environment. Use the following
guidelines to determine which installation procedures to follow.

Understanding IP addressing

An IP (Internet Protocol) address is a numeric identifier for a computer or device
on a TCP/IP (Transmission Control Protocol/Internet Protocol) network. IP
addresses enable computers to talk to each other. IP addresses follow the format
nnn.nnn.nnn.nnn where nnn is a number between 0 and 255, for example,

134.177.3.28 or 10.1.1.1. Both servers and workstations on a network must have
IP addresses.

Installing the BayStack Instant Internet Management Software Version 7.11

24 Chapter 2 Understanding the installation environment

There are two types of IP addresses:

• Dynamic – A dynamic IP address changes. Dynamic IP addresses are

randomly assigned to computers by an IP address server as the computer
needs it. Usually there is a particular range (or scope) of IP addresses that
your network uses. With dynamic IP addressing, a computer can have a
different IP address each time it connects to the network. Other devices need
to know the computer’s IP address so that they can communicate with it. The
IP address server manag es the ass ignment of IP ad dresses t o the workstat ions.

• Static – A static (or fixed) IP address does not change. It is assigned to a

computer permanently. The computer has the same IP address every time it
connects to the network and is known to ot her devices on the network by that
IP address. Because the Instant Internet unit on your network is also the
gateway to the Internet, it must have a LAN-side static IP address.

Understanding DHCP servers

The IP address server that manages the dynamic IP addresses is called a DHCP
(Dynamic Host Configuration Protocol) server. You can set up Instant Internet to
be your network’s DHCP server and let it do the work of assig ning IP addres ses to
the workstations on your network as needed. This is the recommended
configuration.

When you set up the Instant Internet unit as a DHCP server, configure each of
your workstations t o get th eir new IP add resses ass igned by Instant I nternet . Refer
to “Preparing a network with no TCP/IP and no BootP or DHCP server” on

page 81.

If you already have a DHCP server, you must configure the DHCP server to use
the Instant Internet unit as the gateway and DNS proxy for the workstations. Refer
to “Preparing a TCP/IP network with an existing BootP or DHCP server” on

page 76.

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Chapter 2 Understanding the installation environment 25

Understanding gateways and DNS proxies

When you access Internet Web sites through the Instant Internet unit, the unit
functions as both a gateway to the Internet and a DNS proxy:

• Gateway – A gateway is a system that links different networks and enables

them to communicate with each other. Instant Internet is the gateway that
links your company’s network to the Internet. Depending on your
configuration, you may need to confi gure yo ur workst atio ns to use the Ins tant
Internet unit as their gateway to the Internet.

• DNS Proxy – A DNS (Domain Name Service) proxy translates

human-readable domain names into computer-readable IP addresses. For
example, the domain na me www.nortelnetworks.com for the Nortel Net works
Web site might translate to the IP a ddr ess 134.177.3.28. After Inst ant In ternet
translates a domain name into an IP address, the workstations on your
network can communicate with the Web site associated with that IP address.
Depending on your configuration, you may need to configure each of your
workstations to use Instant Internet as their DNS proxy.

Understanding static IP addresses

If you are already using static IP addresses for your network workstations, you
have two options. You can:

• Change from static IP addresses to dynamic IP addresses by setting up the
Instant Internet uni t as a DHCP se rver. This is the recommended
configuration. If you do this, you must configure each of your workstations
to allow the Instant Internet unit to assign their IP addresses.

• Continue to use static IP addresses. If you do this, you must also assign a
static IP address to the Instant Internet unit and configure each of your
workstations to use the Instant I nternet unit as th e gateway to the Internet and
as the Internet DNS proxy. Refer to “Preparing a TCP/IP network with static

IP addresses (no BootP or DHCP server)” on page 82.

Installing the BayStack Instant Internet Management Software Version 7.11

26 Chapter 2 Understanding the installation environment

Understanding how Instant Internet works with an existing
IP address server

Only one IP address server is allowed on a network—either your existing BootP
or DHCP server or the Inst ant I nterne t unit . If you a lready have a Boot P or DHCP
server or do not want to use Instant Internet as a DHCP server, you must assign a
static IP address to th e Instant Internet unit and then be sure the DHCP option for
obtaining an IP address is automatically enabled for your workstation. See

“Setting a workstation to get its IP address from Instant Internet or your existing
DHCP server” on page 87. You have two options when assigning a static IP

address to Instant Internet. You can:

• Use the Instant Internet unit’s MAC address to reserve a static IP address for
Instant Internet before you begin the installation. For more information, see

“Assigning a static IP address to Instant Internet using a BootP or DHCP
server” on page 77.

• Allow your existing DHCP server to assign a dynamic IP address to the
Instant Internet unit during the installation and then turn that dynamic IP
address into a static IP address.

Either method accomplishes the same task of assigning a static IP address to
Instant Internet.

After you assign a static IP address to the Instant Internet unit, you must do two
things on your DHCP server:

1 Exclude that s tati c IP addres s fro m the ra nge (or sc ope) of IP add resse s on the

DHCP server.

2 Configure your DHCP server to use Instant Internet as the gateway and DNS

proxy. Your DHCP server then points the workstations to use Instant Internet
as their gateway and DNS proxy, see “Configuring your DHCP server to use

Instant Internet as th e gateway and DNS pro xy” on page 78.

For details on setting up your network to use a DHCP server other than Instant
Internet, refer to “Preparing a TCP/IP network with an existing BootP or DHCP

server” on page 76.

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Chapter 2 Understanding the installation environment 27

Understanding the workstation environment

You can install Instant Internet in a Microsoft® Windows® 95, Windows 98,

®

Windows NT
available with the Instant Internet unit, you must understand the configuration of
each of the workstations that will be using the Instant Internet unit. Use the
following guidelin es t o det er mi ne wha t in st allation procedure s you sh oul d fol low
for installing the Instant Internet software on your workstations.

IP workstations

Depending on your configuration, you may need to prepare the IP workstations
for the Instant Inte rnet so ftware . In prepar in g the workst atio ns, you will do one of
the following:

, or Windows 2000 environment. To use all of the functionality

• If you are using stati c IP addr es ses and do not want to use the Instant Inte rnet
unit as a DHCP serve r, you must configure the worksta ti ons t o us e t he Instant
Internet unit as their gateway and DNS proxy (see “Configu ring a wor kstatio n

to use Instant Intern et as the gateway and DNS proxy” on page 89).

• If you are using the Instant Internet unit as a DHCP server (page 87), you
might need to forc e t he wo rkstations to accept the new network c onfi gur at io n
information that the DHCP server provides (see “Setting a workstation to get

new information from the Instant Internet unit or your existing DHCP server”
on page 88). This is the recommended configuration.

• If your network is configured for pr int er and file sharing o nly and if you have
not set up any type of networking scheme, you must configure the
workstations to obtain an IP ad dress from the Instant Internet unit. Using a
DHCP server is normally the default setting for the Windows 95,
Windows 98, and Windows 2000 operating systems.

• If you are using an existing DHCP server, you must configure the
workstations to accept the new network configuration information that the
DHCP server provides (page 87).

You can prepare the workstations before you begin configuring the Instant
Internet unit or you can prepare them at the same time that you install the
workstation software. For details on preparing the workstatio ns, refer to

“Preparing a workstation with TCP/IP” on page 83.

Installing the BayStack Instant Internet Management Software Version 7.11

28 Chapter 2 Understanding the installation environment

IPX workstations

If you run the Instant Int ernet soft ware instal lation wit h no command line opti ons,
Instant Internet automatically installs the software for an IPX network under
either of the following conditions:

• The IPX version of the Instant Internet workstation software has previously
been installed.

• TCP/IP is not installed.

If TCP/IP is installed and the IPX version of the Instant Internet workstation
software has not previously been installed, the Instant Internet management
software installation program installs the software for a TCP/IP network.

Note: If Instant Inte rnet detect s both TCP/IP and IPX o n the workst ation,
you are given an opportunity to choose which installation to perform on
the workstation. You can force the type of installation by selecting
Start > Run and, at the Run command line, typing the install command
with an option — either

install /ipx for an IPX installation.

install /ip for an TCP/IP installation or

209226-B

Chapter 3
Installing the Instant Internet software

This chapter describes how to install the Instant Internet management software
and configure the Instant Internet unit.

Before you begin

Before you install and configure Instant Internet, you should:

• Read Chapter 1, “Introduction,” on page 19 to determine what additional
preparation is necessary for installing the Instant Internet unit.

• Install the Instant In ternet hard ware. Depending on your hardware, refer to
one of the following manuals on the BayStack Instant Internet Software and
Documentation Version 7.11 CD shipped with your Instant Internet unit:

29

— Setting Up the BayStack Instant Internet 100 Unit
— Setting Up the BayStack Instant Internet 100-S Unit
— Setting Up the BayStack Instant Internet 400 Unit
— Setting Up the BayStack Instant Internet 400-S Unit

Be sure to re view the “Installation Checklis t” and complete the “Installation
Worksheet” in Chapter 2 of the manual.

Caution: Before you start the Instant Internet Install program, make sure
that LED 2 on the front panel of the unit is glowing amber. DO NOT
PROCEED if LED 2 is not glowing amber.

• If necessary, make sure that your Ethernet device (for example, a router, a
cable modem, or xDSL modem) or 1-Meg modem is plugged in and has an
active connection to your ISP.

Installing the BayStack Instant Internet Management Software Version 7.11

30 Chapter 3 Installing the Instant Internet software

• Prepare your network and workstations for installation. For details, refer to

Appendix A, “Network support,” on page 75 and Appendix B, “Workstation
support,” on page 83.

Installing the Instan t Internet s oftware is a two-part p rocess. First, configure the
Instant Internet unit. Second, install the software. Installing the client software on
each workstation al lo ws you t o id entify the user and con tr ol access or log activit y
for that user. Installing the client software on IP workstations is optional; however,
you must install the client softwa re on IPX workstations.

• Configure the Instant Internet unit:

— Configure the Instant Internet unit according to your network

environment.

— Configure your connection. This process is different for each connection

type available. Select the installation procedure from the list of common
connection environment s.

• Install the software:

— Copy the In stant Internet client and management software to the network.
— Install the Instant Internet client software on each workstation. You can

also install the Instant Internet management software on each
workstation. For IP networks, you must also configure each workstation
to either obtain an IP address from a DHCP server or to use Instant
Internet as a gateway and DNS proxy. For details, refer to Appendix B,

“Workstation support,” on page 83.

Use the installation flowchart (Figure 1) to determine your network environment
and then proceed with the installation. You can install and configure the Instant
Internet unit from any workstation that has access to your network.

Installation flowchart

Figure 1 is an installation decision flowchart that you can use to identify your

network environment and to decide whi ch insta llation pr ocedures to follo w. If you
do not know the answer to some of the questions, you can install Instant Internet
and follow the prompts.

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Chapter 3 Installing the Instant Internet softw are 31

Figure 1 Instant Internet installation decision flowchart

Start
Here

Install Instant

Internet.

Install Instant

Internet on each

workstation.

Select your

network type

Perform advanced

preparation

on your

DHCP server.

IPIPX

using static

IP addresses?

Yes

Do you have

a DHCP server?

Install Instant

Internet.

Install Instant

Internet on each

workstation and set

workstations to get

their IP address

from a DHCP server.

Are you

No or Do Not Know

No or Do Not Know

Yes

Do you want

Instant Internet

to be a DHCP

Yes

No

server?

Install Instant

Internet.

Install Instant

Internet on each

workstation and let

workstations know

that Instant Internet

is their gateway
and DNS proxy.

Installing the BayStack Instant Internet Management Software Version 7.11

9575EA

32 Chapter 3 Installing the Instant Internet software

Configuring the Instant Internet unit

The first step when installing an Instant Internet unit is to configure the unit for
your network.

Before you begin, if you have an existing DHCP server and want to continue
using it, you must set up your server according to the information in “Prepari ng a

TCP/IP network with an existing BootP or DHCP server” on page 76.

Note: Read through these installation procedures one time before you
attempt to install and configure the Instant Internet unit. Knowing what
is expected during the installation helps the entire process go more
smoothly.

If you need help entering information in a dialog box, press [F1] for online Help.

Configuring the unit for your network

Before you start the Instant Internet Install program, make sure that LED 2 on the
front panel of the unit is glowing amber.

Caution: DO NOT PROCEED if LED 2 is not glowing amber. For
more information on interpreting LED indicators, refer to the hardware
guide for your Instant Internet unit.

If you are connec ting an Et hernet de vice (for example, a router , a cable mod em, or
xDSL modem) or 1-Meg modem, ensure that the device is plugged in and has an
active connection to your ISP.

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Chapter 3 Installing the Instant Internet softw are 33

To configure the Instant Internet unit for your network using a workstation
running Windows 95, Windows 98, Windows NT or Windows 2000:

1 Log on to your network from the workstation where you want to administer

the Instant Internet unit.

2 Insert the BayStack Instant Internet Software and Documentation Version 7.1 1

CD into the CD-ROM drive.
The Instant Internet installation dialog box opens (Figure 2).

Note: This procedure assumes that the Windows AutoPlay feature is
enabled for your CD-ROM drive. If this feature is not enabled, or if you
are using a Windows 3.1 or Windows for Workgroups workstation,
navigate to the Instinet folder on the CD and select the install.exe file.
Skip to step 4.

Figure 2 Instant Internet installation dialog box

Installing the BayStack Instant Internet Management Software Version 7.11

34 Chapter 3 Installing the Instant Internet software

3 Click Install Instant Internet.

The Install program samples the traffic on your network to determine how to
configure itself.

Caution: If the “Install is searching for units. Please wait...” message is
displayed (Figure 3), the Instant Internet unit did not initialize p roperly
and the installation will not proceed as described in this manual. DO

NOT continue with the installation.

Figure 3 Please wait message

a Click Cancel Install.
b Reboot your workstation.
c Turn the unit off and back on.
d Wait for LED 2 to glow amber.
e Begin the installation again.

For additional information, see Appendix C, “Troubleshooting and error

messages,” on page 95.

4 The next steps vary depending on your individual configuration. Read the

following options to determine your next step:

• If the Enter Unit’s IP Address dialog box opens, the Install program has
determined that your network environment is running TCP/IP and you
have assigned static IP addresses for each workstation on the network.
Proceed with step 5.

• If the Enter IP Information for Interface dialog box opens, the Install
program has determined that your network environment is running
TCP/IP, that a DHCP server exists, and t hat the DHCP server has assigned
an IP address to the Instant Internet unit. Skip to step 7.

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Chapter 3 Installing the Instant Internet softw are 35

• If the Registration Information dialog box opens, the Install program has
determined that your network environment is either running IPX or is
running TCP/IP and you are using dynamic addressing. Skip to step 8.

5 In the Enter Unit’s IP Address dialog box, complete the LAN-side static IP

address for the Instant Internet unit and then click OK.
The Install program selects a partial IP address that is available on your

subnet. If you change this IP address, be sure to select one that is on your
subnet.

A DHCP server confirmation dialog box, titled Instant Internet Setup, opens.

6 Select one of the following opt ion s:

• Click Yes to have the Instant Internet unit assign a dynamic IP address to
each workstation.

• Click No to be able to assign static IP addresses for each workstation on
your network, including the Instant Internet unit.

The Registration Information dialog box opens (Figure 4). Skip to Step 8.
For more information about how Instant Internet functions as a DHCP

server, refer to Using the BayStack Instant Internet Management Software
Version 7.1 1.

7 In the Enter IP Information for interface dialog box, do the following:

a Confirm the IP address that is displayed.
b Click the Subnet Mask box to display and confirm the subnet mask.
c Click OK.

The Registration Information dialog box opens (Figure 4).

Installing the BayStack Instant Internet Management Software Version 7.11

36 Chapter 3 Installing the Instant Internet software

Figure 4 Registration Information dialog box

8 Complete the registrat ion information.

When you configure the Instant Internet unit, the Install program requests
registration i nfo rmation and automatica ll y sends this data to Nor te l Net wor ks
the first time you use the unit to connect to the Internet. As a regist ered user,
you receive the latest product news and information on upgrades by e-mail
from Nortel Networks. Be sure to fill out your registration information
completely.

You can change your registration information at any time. For more
information, refer to Using the BayStack Instant Internet Management
Software Version 7.11.

9 Click OK.

The Enter Name and Password dialog box opens.

10 In the Unit Name box, type a name that identifies the Instant Internet unit.

You can accept the default name or enter a name that you choose. Nortel
Networks recommends tha t you enter a name that helps you easil y identify the
Instant Internet unit. Enter up to 13 letters, digits, and symbols, but no spaces.

If you have more than one Instant Inter ne t uni t , it is important tha t y ou as si gn
a unique name to each unit.

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Chapter 3 Installing the Instant Internet softw are 37

11 In the Setup P assword box, type a password.

A password protects the Instant Internet unit against unauthorized users. The
password is case-sens it ive, therefore password is not the same as
PASSWORD, or Password.

If you forget your password and need to configure the unit, you can do so by
resetting the Configuration switches on the back of the unit. For details, refer
to the hardware manual for your Instant Internet unit.

Caution: You can leave the Password box blank, but doing so allows
anyone with access to t he Set up or Ad min prog ram, a Telnet application,
or a Web browser (if you choose to enable Web Configuration), to
reconfigure the Instant Internet unit.

12 Click OK.

The Setup Password confirmation dialog box opens.

13 Retype the password you entered and then click OK.

The type of connection you have determines the next dialog box that opens
and the next steps vary.

14 Continue with “Configu ring Instant Interne t for common connect ion

environments,” next.

Configuring Instant Internet for common connection
environments

This section provides some examples of common connection environments and
how Instant Internet functions within those environments. Each connection type
has unique configuration settings. Be sure to have your completed “Installation
Worksheet” on hand. To complete the worksheet, refer to the hardware manual for
your Instant Internet unit.

Installing the BayStack Instant Internet Management Software Version 7.11

38 Chapter 3 Installing the Instant Internet software

The Install program identifies your connection type and displays the appropriate
configuration prompts. If your Instant Internet unit has an optional WAN
connection (ISDN, T1, E1, V.35, X.21, analog modem, or 1-Meg modem), the
software auto mati cally assumes that the optiona l connection will be used for your
Internet connection. Follow the installation procedure for the appropriate WAN
connection, and then use the Setup utility to configure your Ethernet ports. For
instructions, refer to Using the BayStack Instant Internet Management Software
Version 7.1 1.

Use the information in Table 2 to determine how to configure your unit and
complete the installation.

Table 2 Common connection environments

Connection type Description Procedure

Dial-up Configure a connection for the built-in modem

(single- or dual-analog) that is shipped with
the unit.

ISDN Configure an ISDN connection. “Configuring Instant Internet for a

Leased-line Configure a leased-line connection. “Configuring Instant Internet for a

1-Meg modem Configure a 1-Meg modem connection that

uses an external static IP device, external
WAN-side DHCP server, or external WAN-side
PPPoE connection.

Ethernet device Configure an external high-speed Ethernet

device (for exampl e, a router , ca ble modem, or
xDSL modem) that uses an external static IP
device, external WAN-side DHCP server, or
external WAN-side PPPoE connection. Note:
The configuration for dual- or triple-LAN
interface units uses additi onal hardware that is
not provided with Instant Internet.

“Configuring Instant Internet for a
dial-up or ISDN connection” on
page 39

dial-up or ISDN connection” on
page 39

leased-line connection” on page44
“Configuring Instant Internet for an

Ethernet or 1-Meg modem connection”
on page 50

“Configuring Instant Internet for an
Ethernet or 1-Meg modem connection”
on page 50

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Chapter 3 Installing the Instant Internet softw are 39

Configuring Instant Internet for a dial-up or ISDN connection

Before you begin this installation procedure, obtain Internet service and the
following information from your ISP:

• The ISP’s connection phone number

• The ISP’s DNS IP address(es)

• Your user name and password.

If you are using ISDN, obtain ISDN service and the foll owing information from
your telephone company (Telco):

• The Telco’s switch type

• The Telco’s SPID number(s) (if required)

• The Telco’s connection speed

When you configure the Instant Internet unit for a dial-up or ISDN connection, it
uses certain default settings. You can change the default dial-up modem settings
(backup connection phone number, bandwidth on demand, inactivity timeout,
modem speaker) or ISDN settings (backup connection phone number, bandwidth
on demand, inactivity timeout, inbound voice priority, incoming call settings)
after you finish the installation. For details, refer to Using the BayStack Instant
Internet Management Software Version 7.11.

To configure Instant Internet for a dial-up or ISDN connection:

1 In the Enter Internet Service Provider Information dialog box (Figure 5),

select your Internet service provider (ISP) from the Provider list.
If you do not see your ISP in the list, select

! Default.

Installing the BayStack Instant Internet Management Software Version 7.11

40 Chapter 3 Installing the Instant Internet software

Figure 5 Enter Internet Service Provider Information dialog box

2 Complete the following information about your backup connection to the

Internet:

• Phone – Type the phone number that you use to connect to the Internet.
If you need to dial a prefix, for example, to get an outside line, enter that
prefix followed by a comma.

If your second chann el (secon d phone line on dual ana log or B chann el on
ISDN) has a different phone number, you can enter a secondary phone
number. Use a slash (/) to separa te the two numb ers. If the exc han ge (fi rst
three digits) is the sa me fo r both numbers, you can ent er onl y the l ast f our
digits of the secondary phone number (for example, 555-1212/555-1213
or 555-1212/1213).

Note: You can also designate a bac kup or alt ernat e phone numbe r to use
when the primary phone number i s busy or fail s duri ng a con nect ion. Fo r
details, re fer to Using the BayStack Instant Internet Management
Software Version 7.11.

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Chapter 3 Installing the Instant Internet softw are 41

• User ID – Type the user ID you use to connect to the Internet.

• Password – Type the password you use to connect to the Internet.

3 Type the inactivity timeout (in minutes) or use the default of 10 minutes.

The inactivity timeout saves connect-time charges during times when no one
is requesting Internet access. It specifies the number of minutes of inactivity
over the dial-up connection after which Instant Internet terminates the
connection. When you need access again, the Instant Internet unit
automatically reestablishes a connection in a few seconds.

If you enter a value of 0, the inactivity time r is disabled and the Instant
Internet unit maintains the connection regardless of whether or not there is
Internet activity. However, if the line becomes unavailable for any reason
other than inactivity, a connection must be reestablished.

You can also set the inactivity timeout in seconds rather than minutes. For
details, re fer to Using the BayStack Instant Internet Management Software
Version 7.1 1.

4 Click OK.
5 The next steps vary depending on your individual configuration. Select the

option that matches your configuration:

• If you are using the ISDN version, the Enter ISDN Information dialog
box opens (Figure 6). Proceed with step 6.

• If you are installing the dial-up version, skip to step 10.

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42 Chapter 3 Installing the Instant Internet software

6 Select the switch type for the ISDN connection from the Switch Type list.

Figure 6 Enter ISDN Information dialog box

Depending on the switch type you choose, one, both, or none of the SPID
number boxes become active.

7 If the SPID number bo x i s a cti ve, enter the SPID n umber (s) provided by your

local telephone comp any. Otherwise, skip th is step.

8 Select the connection speed from the Speed list.

Multilink PPP is required to support 112K or 128K multilink capabilities.
Your ISP might not offer multilink PPP; if not, the connection is made using
one channel (56K or 64K). Synchronous PPP is required for 56K or 64K.

9 Click OK.
10 The next steps vary depending on your individual configuration. Select the

option that matches your configuration:

• If the Enter Name Server Address dialog box (Figure 7) opens, proceed
with step 11.

• If the Enter Name Server Address dialog box does not open, skip to
step 13.

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Chapter 3 Installing the Instant Internet softw are 43

Figure 7 Enter Name Server Address dialog box

11 Enter the IP Address of the DNS server provided by your ISP and then click

OK. If your ISP provi ded more than one DNS server, enter the first one.
A Name Server message box opens prompting you to enter another DNS

server. It is always a good idea to enter more than one DNS server so that if
one of them is unavailable, the other is used.

12 Select whether or not to enter another DNS server.

To enter another DNS server, click Yes and repeat step 11 until you enter all
the DNS servers. After you enter all the DNS servers or to continue without
entering another DNS server, click No.

The Instant Internet is Configured dialog box opens.

13 The remaining steps a re the same regard les s of your individ ual configuration.

Continue with the procedure “Finishing the connection configuration” on

page 57.

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44 Chapter 3 Installing the Instant Internet software

Configuring Instant Internet for a leased-line connection

Each Instant Internet 400 unit equipped with a leased-line option has an interface
card with two ports. Your options will change depending on the card installed in
the unit. There are three possible combinations of leased-line connections
available:

• T1 and Serial

• DDS and Serial

• Serial 1 and Serial 2

There are three possible leased-line connections available for the Instant Internet
400-S unit.

• T1 with ISDN backup

• E1 with ISDN backup

• V.35/X.21 with ISDN backup

When you configure the Instant Internet unit for a leased-line connection, the
ISDN backup connection (available on the 400-S unit only) uses certain default
settings. You can change these default settings and configure other ISDN settings
(backup connection phone number, bandwidth on demand, inactivity timeout,
inbound voice priority, incoming call settings) after you finish the installation
procedure. For details, refer to Using the BayStack Instant Internet Management
Software Version 7.11.

To configure Instant Internet for a leased-line connection:

1 Do one of the following:

• If you have an Instant Internet 400 unit, the Select Leased-Line Type
dialog box opens. Select the leased-line connection you are using and
then click OK. The Enter Leased-Line Information dialog box opens

(Figure 8). Proceed with step 2.

• If you have an Instant Internet 400-S unit, you do not have to select a
leased-line connection type. The Enter Leased-Line Information dialog
box opens (Figure 8). Proceed with step 2.

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Chapter 3 Installing the Instant Internet softw are 45

Figure 8 Enter Leased-Line Information dialog box

2 Select PPP or Frame Relay.

If you select Frame Relay, you must select an LMI type as Annex A or
Annex D. The default is Annex D.

3 Click OK.

The Enter Information for Interface dialog box opens.

4 Enter the IP Address that your ISP assigned for the Instant Internet unit’s

leased-line interface.
Instant Internet automatically calculates the numeric subnet mask. Do not

change this value unless your network uses nonstandard subnets and you are
familiar with IP add ressing.

5 The next steps vary de pending on the selectio n you made in st ep 2. Select the

option that matches your configuration:

• If you selected PPP, skip to step 8.

• If you selected Frame Relay, the Enter Router Address dialog box opens.

Proceed with step 6.

6 Enter the router’s IP address.

This address is the IP address of the external router. Normally, you can leave
this box blank and the connection will work properly.

7 Click OK.

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46 Chapter 3 Installing the Instant Internet software

8 Do one of the following:

• If you have a serial (X.21 or V.35) or DDS connection, the Enter Name
Server Address dialog box (Figure 7 on page 43) opens. Skip to step 20.

• If you have a T1 or E1 connection, the Enter T1 Information dialog box
opens (Figure 9) or the Enter E1 Information dialog box opens

(Figure 10). Proceed with step 9.

Figure 9 Enter T1 Information dialog box

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Figure 10 Enter E1 Information dialog box

Chapter 3 Installing the Instant Internet softw are 47

9 Complete the T1 or E1 information as directed by your T1 or E1 service

provider.
Your T1 or E1 service provider and your IS P (if they are not th e same) shou ld

provide the T1 or E1 information for this dialog box. The defaults should
work for most installations; however, the line build-out will vary and is
determined by the distance from the Instant Internet unit to the nearest T1 or
E1 repeater.

Note: These conf ig uration settings must match the setti ngs p rov ide d by
your T1 or E1 service provider and ISP.

10 Click OK.
11 Do one of the following:

• If your unit has dial backup capability (available on 400-S units), an
Instant Internet Setup dialog box opens prompting you to select whether
or not you want to configure a backup interface. Proceed with step 12.

• If your unit does not have dial backup capability, continue with the
procedure “Finishing the connection configuration” on page 57.

12 Do one of the following:

• If you do not want to configure a backup interface, click No. Continue
with the procedure “Finishing the connection configuration” on page 57.

• If you want to configure a backup interface, click Yes. The Enter Internet
Service Provider Information dialog box opens (Figure 5 on page 40).
Proceed with step 13.

13 Complete the following information about your backup connection to the

Internet:

• Provider – Select your I nternet ser vice provider (I SP) from the li st. If you
do not see your ISP in the list, select

! Default.

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48 Chapter 3 Installing the Instant Internet software

• Phone – Type the phone number that you use to connect to the Internet.
If you need to dial a prefix, for example, to get an outside line, enter that
prefix followed by a comma.

If your B channel has a different phone number, you can enter a
secondary phone number. Use a slash (/) to separate the two numbers. If
the exchange (first three digits) is the same for both numbers, you can
enter only the last four digits of the secondary phone number (for
example, 555-1212/555-1213 or 555-1212/1213).

• User ID – Type the user ID you use to connect to the Internet.

• Password – Type the password you use to connect to the Internet.

14 Type the inactivity timeout (in minutes) or use the default of 10 minutes.

The inactivity timeout saves connect-time charges during times when no one
is requesting Internet access. It specifies the number of minutes of inactivity
over the dial-up connection after which Instant Internet terminates the
connection. When you need access again, the Instant Internet unit
automatically reestablishes a connection in a few seconds.

If you enter a value of 0, the inactivity time r is disabled and the Instant
Internet unit maintains the connection regardless of whether or not there is
Internet activity. However, if the line becomes unavailable for any reason
other than inactivity, a connection must be reestablished.

You can also set the inactivity timeout in seconds rather than minutes. For
details, re fer to Using the BayStack Instant Internet Management Software
Version 7.1 1.

15 Click OK.

The Enter ISDN Information dialog box opens (Figure 11).

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Chapter 3 Installing the Instant Internet softw are 49

Figure 1 1 Enter ISDN Information dialog box

16 Select the switch type for the ISDN connection from the Switch Type list.

Depending on the switch type you choose, one, both, or none of the SPID
number boxes become active.

17 If the SPID number box i s a cti ve , en ter the SPID number(s ) pr ovi de d by your

local telephone comp any. Otherwise, skip to step 18.

18 Select the connection speed from the Speed list.

Multilink PPP is required to support 112K or 128K multilink capabilities.
Your ISP might not offer multilink PPP; if not, the connection is made using
one channel (56K or 64K). Synchronous PPP is required for 56K or 64K.

19 Click OK.

The Enter Name Server Address dialog box (Figure 7 on page 43) opens.

20 Enter the IP Address of the DNS server provided by your ISP and then

click OK.
A Name Server message box opens prompting you to enter another DNS

server.

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50 Chapter 3 Installing the Instant Internet software

21 Select whether or not to enter another DNS server.

To enter another DNS server, click Yes and repeat step 20 until you enter all
the DNS servers. After you enter all the DNS servers or to continue without
entering another DNS server, click No. It is always a good idea to enter more
than one DNS server in case one of them is unavailable.

The Instant Internet is Configured dialog box opens.

22 The remaining steps a re the same regard les s of your individ ual configuration.

Continue with the procedure “Finishing the connection configuration” on

page 57.

Configuring Instant Internet for an Ethernet or 1-Meg modem
connection

There are three ways to configure Instant Internet for an external high-speed
Ethernet device (for example, a router, cable modem, or xDSL modem) or 1-Meg
modem connection:

• T o manuall y configure th e device (no DHCP or PPPoE), re fer to “Configuring

a static IP connection for an external device or 1-Meg modem,” next.

• To configure the device using DHCP, refer to “Configu r ing a DHC P

connection for an external device or 1-Meg modem” on page 53.

• To configure the device using PPPoE, refer to “Configuring a PPPoE

connection for an external device or 1-Meg modem” on page 55.

Configuring a static IP connection for an external device or 1-Me g
modem

In this procedure, you co nfi gure the Instant Inte rn et unit to use a WAN-side static
IP address. If you are using an external Ethernet device or a 1-Meg modem, and
are not using DHCP or PPPoE, you must manually configure the WAN-side IP
address for the external device.

To configure a static IP connection for an external static IP device or 1-Meg
modem:

1 If the Select Inter face dia log box opens (Figure 12), select the interface t hat i s

connected to the device and then click OK. If the Select Interface dialog box
does not open, skip this step.

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Chapter 3 Installing the Instant Internet softw are 51

Figure 12 Select Interface dialog box

2 In the Enter IP information for interface connected to the static device dialog

box (Figure 13) , click Specify an IP address.

Figure 13 Enter IP Information for interface connected to the static device dialog

box

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52 Chapter 3 Installing the Instant Internet software

3 In the IP address box, enter the IP address of the Instant Internet unit’s static

device interface.
Be sure to enter an IP address that is on your device’s network.
Instant Internet automatically calculates the numeric subnet mask. Do not

change this value unless your network uses nonstandard subnets and you are
familiar with IP add ressing.

4 Click OK.

The Enter Router Address dialog box opens.

5 Enter the numeric IP address of your external router and then click OK.

The Enter Name Server Address dialog box opens (Figure 7 on page 43).

6 Enter the IP address of the DNS server provided by your ISP and then click

OK.
If your ISP provided more than one DNS serv er, enter the first one. A Name

Server message box opens prompting you to enter another DNS server. It is
always a good idea to enter more than one DNS server in case one of them is
unavailable.

7 Select whether or not to enter another DNS server.

T o en ter anoth er DNS server, click Yes and repeat step 6 until you enter a ll the
DNS servers. After you enter all the DNS servers or to continue without
entering another DNS server, click No.

The Instant Internet is Configured dialog box opens.

8 The remaining steps are the s ame r ega rdless of your i ndi vidual configurat ion .

Continue with the procedure “Finishing the connection configuration” on

page 57.

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Chapter 3 Installing the Instant Internet softw are 53

Configuring a DHCP connection for an external device or 1-Meg
modem

In this procedure, you configure the Instant Internet unit to use a WAN-side
DHCP server.

Before you begin this procedure, make sure that your Ethernet device (for
example, a router, cable modem, or xDSL modem) or 1-Meg modem is plugged i n
and has an active connection to your ISP.

Do one of the following:

• If you have an active and vali d connection to you r ISP, you do not need to take
any action in this procedure. Your external device or 1-Meg modem
connection is automatically configured with the DHCP server. Continue with
the procedure “Finishing the connection configuration” on page 57.

• If the Enter IP Information for interface connected to DHCP device dialog
box (Figure 14) opens, you are not connect ed to your ISP or the connection is
unavailable. Follow this procedure to set up your external device or 1-Meg
modem connection.

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54 Chapter 3 Installing the Instant Internet software

To configure a DHCP connection for an external device or 1-Meg modem:

1 Select the Obtain an IP address from ISP (DHCP) option (shown in Figure 14)

and then click OK.

Figure 14 Enter IP Information for interface connected to DHCP device dialog

box

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The Instant Internet is Configured dialog box opens.

2 The remaining steps are the s ame r ega rdless of your i ndi vidual configurat ion .

Continue with the procedure “Finishing the connection configuration” on

page 57.

Chapter 3 Installing the Instant Internet softw are 55

Configuring a PPPoE connection for an external device or 1-Meg
modem

The PPP over Ethernet (PPPoE) option enables you to select from a variety of
Internet service providers (ISPs) in Ethernet-like environments, for example, a
router, cable modem, xDSL modem, or 1-Meg modem. The Instant Internet unit
implements this protocol internally and provides this capability for an entire
network without any ne ed to r econfi gure t he indi vidual workst ation s that it se rve s.

In this procedure, you configure the Instant Internet unit to use a WAN-side
PPPoE connection.

Before you begin this procedure, make sure that your external device or 1-Meg
modem is plugged in and has an act ive con necti on to you r rout er. However, if you
cannot connect for any reason, you can still use this procedure to set up your
PPPoE connection.

When you configure the Instant Internet unit to use a PPPoE connection, certain
default settings are defined. You can change these default settings and configure
other PPPoE settings ( dial-on- demand and inact ivity ti meout) when you f inish the
installation. For details, refer to Using the BaySt ac k Ins ta n t I nt ern et M ana gement
Software Version 7.11.

To configure a PPPoE connection for an external device or 1-Meg modem:

1 Do one of the following:

• If the Enter User ID and Password dialog box opens, skip to step 2.

• If the Enter IP Information for interface connected to PPPoE device

dialog box (Figure 15) opens, you are not connected to your device, or
the connection is unavailable. Select the Obtain an IP address from ISP
(PPPoE) option. Proceed with step 2.

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56 Chapter 3 Installing the Instant Internet software

Figure 15 Enter IP Information for interface connected to PPPoE device dialog

box

2 Enter the User ID and Password assigned by your ISP and then click OK.

The User ID follows the format user@isp.
The Instant Internet is Configured dialog box opens.

3 The remaining steps are the s ame r ega rdless of your i ndi vidual configurat ion .

Continue with the procedure “Finishing the connection configuration,” next.

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Chapter 3 Installing the Instant Internet softw are 57

Finishing the connection configuration

After you have configured your individual Instant Internet unit, the Instant
Internet is Configured dialog box opens (Figure 16).

Figure 16 Instant Internet is configured dialog box

To complete the connection configuration:

1 Click Save and Exit.

The Restarting Instant Internet dialog box opens. This restart may take a few
minutes. (The number displayed in parentheses is the status or error code.
For details, refer to Appendix C , “Troubleshooting and error messages,” on

page 95.)

Next, you must finish the installation by testing the connection. The Instant
Internet Setup dialog box opens.

2 Click Yes to test the connection.

The Instant Internet Management software tests the connection, the DNS
server, and the host name for the unit and then displays the results.

Note: If t he tes t conne ction fail s, conti nue wit h th e ins tallati on and t he n
run the Setup program and t est the connect ion agai n. For det ails, refer to

Appendix C, “Troubleshooting and error messages,” on page 95.

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58 Chapter 3 Installing the Instant Internet software

3 Click OK.

When you finish configuring the Instant Internet unit for your connection
environment, the Install program sets up the network and installs the first
copy of the client software on the workstation where you are configuring the
unit. Continue with “Installin g the software,” next.

Installing the software

You are prompted to select where you want to install the workstation software.
You can copy the installation files to the network or you can install the software
on each workstation from the CD. Copying the installation files to the network
makes quick work of installing the software on each workstation because you do
not use the BayStack Instant Internet Software and Documentation Version 7.11
CD to install the software at each wo rks ta ti on. You can also take advantage of the
Instant Internet workstation p reconfigur ation featu re. For details, refer to

“Automatically configuring workstations during installation” on page 60. To

install the software on each workstation from the CD, see “Installing the Inst ant

Internet workstatio n software from the CD” on page 65.

Note: When you install the softwa re to a networ k drive, be sur e to select
to install the administration utilities (Setup, Admin, Monitor, Tools, and
AutoLog).

Copying the Instant Internet management software to the
network

To copy the In stant Internet software to the network:

1 Enter a destination directory where you want the Instant Internet installation

software to reside.
By default, the first available network drive is displayed. Instant Internet also

provides a default directory name (for example, f:\instinet). You can change
the drive and directory.

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Chapter 3 Installing the Instant Internet softw are 59

Note: If you want to i nstall the In stant Internet software to a network

drive at the serve r th at is sharin g that n etwo rk dri ve, the I nstal l progr am
will perform a local rather than a network installation. You can use the

install.exe /net command to force a network installation to a

local drive.

2 Click OK.

The Select Components t o Install dia log box open s (Figure 17) prompting you
to install the administration utilities (Setup, Admin, Monitor, Tools, and
AutoLog).

Figure 17 Select Components to Install dialog box

3 Select the Administration Utilities check box to copy the administration

utilities to the network.
Instant Internet is sh ipped with a workstat ion precon figuration file that you

can use to set defa ult in stallati on setti ngs for th e other work stat ions. If yo u are
going to install many additional workstations or if you want to make sure the
administration uti li ties are not installed on the wor kst at ions, you can set these
installation de faults in the workst at ion preconfigurati on f il e. Fo r details, refer
to “Automatically configuring workstations during installation” on page 60.

4 Click OK.

The Install progr am begi ns inst alli ng and copy ing the fil es fro m the CD to th e
specified network directory. When the installation is complete, the Instant
Internet Install message box opens.

5 Click Continue to complete the workstation installation.

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60 Chapter 3 Installing the Instant Internet software

6 The Instant Internet Install dialog box opens prompting you for a private

(local) or network installation. Continue with step 4 of “Inst alling the Instant

Internet workstatio n software from the network” on page 63.

7 When you have installed the workstation software, continue with the

procedure “Automatica lly configu ring workstati ons during i nstallati on next to
automatically configure workstations and then, to install the workstation
software on each workstation, proceed with “Installing the Instant Internet

workstation software on each workstation” on page 62.

Automatically configuring workstations during installation

The Instant Internet workstation preconfiguration feature helps to simplify
workstati on installation of the Instant Internet software. To use this fe ature, you
must copy the software to the network. For details, refer to “Copying the Instant

Internet management software to the network” on page 58.

You edit a template file named install.cfg to reflect the default installation settings
you want for each wor kstation. The install.cfg file is a text file located in the
Instant Internet directory (f or example, f: \insti net). It conta ins sample se ttings you
can use when you install the workstation software from the network.

Note: A semicolon at the beginning of a line indicates a comment line
that is ignored by the sy stem. As a template file , all lines in th e install.cfg
file are commented, so be sure to re move the semic olon at th e beginning
of all of the lines.

Valid entries in the install.cfg file include:

• Description – A description of the Workstation Preconfiguration defaults in
this file.

• Type – Specifies whether to use the Instant Internet applications from the
network (“network”) or copy them to a local (“private”) directory.

• Directory – Indicates the destination directory, or the working directory, for
the Instant Internet applications. Note that this directory is a default directory;
you are still prompted to provide this information during installation.

To bypass the directory prompt and have the Install program automatically
install the workstat ion softwa re in the defa ult directory, type an asterisk (* )
before the directory path and name. For example,

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directory=*c:\instinet.

Chapter 3 Installing the Instant Internet softw are 61

• Unit – Specif ies which Instant Internet units t he workstat ions use. This opti on
is for IPX workstations only; Instant Internet ignores this entry on TCP/IP
workstations.

• Choice – Specifies whether you are presented with the option to install the
administration utilities. The option
utilities; the option

-admin does not install them.

+admin installs the administration

To bypass the administration programs prompt and have the Install program
automatically use the choice option you entered, type an asterisk (*) before
the directory path and name. For example,

choice=*-admin.

Note: For additional options that apply only to IPX workstations when
you have more than one Instant Internet unit, refer to Using the BayStack
Instant Internet Management Software Version 7.11.

Following is an example o f a single Instan t Inter net Workstation Preconfi gurat ion
file that specifies a default installation to a local drive (
not install the administration utilities (

choice=-admin):

type=private), and does

[DEFAULT]
description=default configuration
type=private
directory=c:\instinet
unit=iibox1
choice=-admin

To edit the install.cfg file:

1 Start any text editing program on your system, for example, Notepad.
2 Open the install.cfg file.
3 Edit the information in this file according to the defaults you want for all

workstations.

4 Save the file.

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62 Chapter 3 Installing the Instant Internet software

Installing the Instant Internet workstation software on each
workstation

There are two ways to i nstall the In stant Internet workstation software on each
workstation:

• If you copied the installation software to the network, you can install the
workstation software on each workstation from the network. For details,
refer to “Inst alling the In stant Internet workstation software from the

network” on page 63.

When you install from the network, you can also use the workstation
preconfiguration feature to specify workstation settings ahead of time. For
details refer to “Automatically configuring workstations during installation”

on page 60.

Note: Depending on your network configuration, you may need to
prepare the workstations for the Instant Internet software. Read the
information in Appendix B, “Workstation support,” on page 83 before
you begin this installation.

• If you did not copy t he instal lation s oftware t o the networ k, you can in stall th e
Instant Internet workstation software on each workstation from th e
installation CD. For details, refer to “Installing the Instant In ternet

workstation software from the CD” on page 65.

Note: The workstation software works only on workstations running a
Microsoft Windows operating system (Windows 3.x, Windows 95,
Windows 98, Windows NT, or Windows 2000).

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Chapter 3 Installing the Instant Internet softw are 63

Installing the Instant Internet workstation software from the
network

To install the Instant Internet wor kstation software from the network:

1 Choose Start > Run.

The Run dialog box opens.

2 Click Browse to locate the install.exe file and then click OK.
3 If the workstation has both IP and IPX installed on it, a dialog box opens

prompting you to s elect t he t ype of insta llat ion y ou want to perf orm. Cli ck t he
type of installation and then click OK. Otherwise, proceed with step 4.

The Instant Internet Install dialog box opens prompting you for a private
(local) or network installation.

4 Click Network.

Note: This prompt for a private or network copy of the software is also

where you determine if the administration utilities (next prompt) are
installed. Nortel Networks recommends that you select Network so that
software updates are easily available to all users.

Depending on the inf ormation you se t in the Workstation Preconfigur ation fil e
(if you are installing the software from the network an d if you configured the
file), the Select Components to Install dialog box may open (Figure 18)
prompting you to install the administration utilities (Setup, Admin, Monitor,
Tools, and AutoLog). For details on the workstation preconfiguration file,
refer to “Automatically configuring workstations during installation” on

page 60.

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64 Chapter 3 Installing the Instant Internet software

Figure 18 Select Components to Install dialog box

5 Select whether or not to in stall the adm inistrati on utilities on this workstation.

Administration uti lities are usua lly reser ved for users th at need adminis trative
access. You probably do not want to install administration utilities on each
workstation. To install the Administration Utilities, select the check box. To
not install the utilities, click to clear the check box.

6 Click OK.

One of the following happens:

• If you are installing the workstation software on an IP workstation, the

installation is complete. When you install the IP version of the Instant
Internet workstation software on Windows 95, Windows 98, Windows
NT, and Windows 2000 workstations, the iiLogin program is also
installed and the iiLogin icon (Figure 19) appears in your system tray.
(For more information about the iiLogin program, refer to Using the
BayStack Instant Internet Management Software Version 7.11). Skip to
step 8.

Figure 19 iiLogin icon

• If you are installing the workstation software on an IPX workstation,

Instant Internet must replace your winsock.dll and wsock32.dll files with
the Instant Internet versions of these files. A dialog box opens prompting
you to rename the original versions of each of these files. Proceed with
step 7.

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Chapter 3 Installing the Instant Internet softw are 65

7 Rename the original version of each file.

Note: If either the winsock.dll or wsock32.dll files are in use, the

rename process fails. Instant Internet will be unable to copy the needed
version of these files to your works tat i on, a nd you will not be able to run
Instant Internet . If this happ ens, uninstal l Instant I nternet (page 73), close
all applicati ons t h at may be using these fi le s (including vir us pr otectors),
and restart your workstation before you attempt to install the Instant
Internet workstation software again.

8 In the Instant Internet is installed dialog box, click OK.

Users can now use their Web browser to access the Internet through Instant
Internet. If you do not have a Web browser, you can install the latest version of
Netscape Navigator included on the BayStack Instant Internet Software and
Documentation Version 7.11 CD. For details on installing the Web browser, see

Chapter 4, “Documentation, third-party applications, and what to do next,” on
page 67.

Installing the Instant Internet workstation software from the CD

To install the Instant In ternet workstation so ftware from the CD:

1 Insert the BayStack Instant Internet Software and Documentation Version 7.1 1

CD into the CD-ROM drive.
The Instant Internet installation dialog box opens (Figure 2 on page 33).

2 Click Install Instant Internet.
3 Enter a destination directory where you want the Instant Internet installation

software to reside.
By default, the first available network drive is displayed. Instant Internet also

provides a default directory name (for example, f:\instinet). You should
change the drive to a local drive.

4 Click OK.
5 Continue with step 5 on page 64 and select whether or not to install the

administration utilities on this workstation.

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66 Chapter 3 Installing the Instant Internet software

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67

Chapter 4
Documentation, third-party applicatio ns, and what
to do next

The BayStack Instant Internet Software and Documentation Version 7.11 CD
contains documentation about the Instant Internet product as well as third-party
applications you can use to gain the most from Instant Internet.

Viewing Instant Internet documentation

The Instant Internet documentation is available in Adobe Acrobat format. If you
do not have the Adobe Acrobat Reader, you can install the reader included with
this software. For instructions on installing the Adobe Acrobat Reader, refer to

“Using third-party applications,” next.

To view the Instant Internet documentation:

1 Insert the BayStack Instant Internet Software and Documentation Version 7.1 1

CD into the CD-ROM drive.
The Instant Internet installation menu opens.

2 Click View Documentation.
3 Select the manual you want to view.

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68 Chapter 4 Documentation, third-party applications, and what to do next

Using third-party applications

The following applic ation s are incl uded on the BayS tac k In stant Int ern et S oftware
and Documentation Version 7.11 CD:

• Netscape Communicator – A Web browser you can use to connect to the
Internet. Both 32-bit and 16-bit versions of Netscape Communicator are
included on the CD.

• AniTa Terminal Emulator – An FTP and Telnet workstation application
providing file transfer and remote terminal connection services. Only the
32-bit version of AniTa Terminal Emulator is included on the CD.

• Adobe Acrobat Reader – The software you need to use to view the product
documentation. Both 32- bit and 16-bit versions of Adobe Ac ro bat Reade r ar e
included on the CD.

Copying the third-party applications to the network
(optional)

After you copy the Instant Internet software to your network, you can copy the
third-party applications to your network to make installation easier.

To copy the Instant Internet third-party applications to the network:

1 Insert the BayStack Instant Internet Software and Documentation Version 7.1 1

CD into the CD-ROM drive.

2 Start Windows Explorer.
3 Navigate to the folder that contains the application you want to copy.
4 Select the application you want to copy and then choose Edit > Copy.
5 Navigate to the network directory to which you want to copy the file.
6 Choose Edit > Paste.

The file is copied to the network directory. Repeat these steps for each
third-party application you want to copy to the network.

You can install the third-party applications on individual workstations from the
network or from the CD.

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Chapter 4 Documentation, third-party applications, and what to do next 69

Installing third party software from the CD

T o install the Instant Internet third party application software from the CD using a
workstation running Windows 95, Windows 98, Windows NT, or Windows 2000
with the Windows AutoPlay feature enabled:

1 Insert the BayStack Instant Internet Software and Documentation Version 7.1 1

CD into the CD-ROM drive.
The Instant Internet installation menu opens.

2 Click the application you want to install.
3 Follow the prompts to install the software.

T o install the Instant Internet third party application software from the CD using a
workstation running Windows 95, Windows 98, Windows NT, or Windows 2000
and the Windows AutoPlay feature is not enabled, choose Start >Run. In the Run
dialog box, type d:\autorun (where d: is your CD-ROM drive). The Instant
Internet menu opens.

To install the Instant Internet third-party applications from the CD using a
workstation running Windows 3.1 or Windows for Workgroups:

Do one of the following:

• Navigate to the Acrobat folder on your CD and select the ar16e301.exe file.

• Navigate to the Anita folder on your CD and select the Install.exe file.

• Navigate to the Netscape folder on your CD and select the cc16e408.exe file.

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70 Chapter 4 Documentation, third-party applications, and what to do next

Installing third-party applicati ons on a workstation f rom the
network

To install the third-par ty applicat ions on a workstation from the network:

1 Choose Start > Run.

The Run dialog box opens.

2 Click Browse to locate the network directory that contains the third-party

application you want to install.
For a list of third-party applications, see “Using third-party applications” on

page 68.

3 Select the executable file of the application you want to install and then click

OK.

4 In the Run dialog box, click OK.
5 Follow the prompts to install the software.

Deciding what to do next

Instant Internet is a powerful system that enables you to customize settings and
services specifically for your organization. Following are some suggestions for
getting started:

• To estab lish and maint ain contr ol o ver t he Int ernet sit es y our u ser s an d grou ps
of users access, for example, block access to Web sites, newsgroups, and
incoming ports, refer to Chapter 2, “User access administration,” in Usin g the
BayStack Instant Internet Management Software Version 7.11.

• To log and view the Internet sites your users ar e access ing, refer to Chap ter 3,
“Internet activity logging,” in Using the BayStack Instant Internet

Management Software Version 7.11.

• To use the Instant Internet unit as a Web, DNS, or SOCKS proxy server,
refer to Chapte r 4, “Proxy services,” in Using the BayStack Instant Internet
Management Software Version 7.11.

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Chapter 4 Documentation, third-party applications, and what to do next 71

• To adjust the default IP services or configure the IP services on Instant
Internet, refer to Chapter 5, “Advanced IP configuration,” in Using the
BayStack Instant Internet Management Software Version 7.11.

• To use the Instant Internet unit in a virtual private network (VPN), refer to
Chapter 6, “IP security and VP N,” in Using the BayStack Instant Internet

Management Software Version 7.11.

• To speed up the Internet response time even more by caching sites that are
accessed on a regular basis, refer to Chapter 7, “Web cache configuration,”
in Using the BayStack Instant Internet Management Software Version 7.11.

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72 Chapter 4 Documentation, third-party applications, and what to do next

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Chapter 5
Uninstalling the Instant Internet software

The uninstall function removes all of the Instant Internet workstation software and
applications. To remove third-party applications, refer to the application’s
documentation.

Note: Uninstalling Instant Internet preserves all added files (files
downloaded after you installed Instant Internet).

To uninstall Instant Internet:

1 In the Instant Internet program group or menu (depending on your operating

system), select Uninstal l.
The Uninstall Instant Internet dialog box opens.

73

2 Click OK.

The Confirmation dialog box opens.

3 In the confirmation message box, click OK.

Installing the BayStack Instant Internet Management Software Version 7.11

74 Chapter 5 Uninstalling the Instant Internet soft war e

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Appendix A
Network support

Before you install the Instant Internet software on your network server, you must
prepare the server to make sure that it can take advantage of all the services that
Instant Internet offers.This appendix describes how to prepare common IPX and
IP network environments for the Instant Internet software.

Preparing common network environments for Instant
Internet

This section pro vides some examples of c ommo n ne twor k e nvi ronments and how
Instant Internet functions within those environments . Choose fro m the follow ing
environments to determine how to set up the Instant Internet unit:

75

• Your environment consists of Novell NetWare workstations using the IPX
protocol. Continue with the procedures in “Preparing an IPX network,” next.

• Your environment uses TCP/IP and you alre ady have a BootP or DHCP server
installed and running on your network. Continue with the procedures in

“Preparing a TCP/IP network with an existing BootP or DHCP server” on
page 76.

• Your environment is running Windows, but no workstations have TCP/IP
enabled, and there is no BootP or DHCP server installed on your network.
Continue with the proce dures i n “Preparing a network with no TCP/IP and no

BootP or DHCP server” on page 81.

• Your network environment is TCP/IP, and you have IP addresses for each
workstation on the network. Continue with the procedures in “Preparing a

TCP/IP network with static IP addresses (no BootP or DHCP server)” on
page 82.

Installing the BayStack Instant Internet Management Software Version 7.11

76 Appendix A Network support

Preparing an IPX network

Use this preparation procedure if your environment has Novell NetWare
workstations using the IPX protocol.

In this netw ork environment, Ins tant Interne t function s as an IPX-to-IP gateway
to the Internet. You do not need to install TCP/IP on each workstation. However,
you must install the Instant Internet workstation software on each workstation.
There are no other hardware configuration procedures. For details, refer to

“Installing the Instant Internet workstation software on each workstation” on
page 62.

Preparing a TCP/IP network with an existing BootP or
DHCP server

Use this preparati on proce dure if your net work envi ronment uses TCP/I P and you
already have a BootP or DHCP server installed and running on your network.

During installation, Instant Internet detects whether you have a BootP or DHCP
server running on your network and sets itself up appropriately. If you have a
BootP or DHCP server, the Instant Internet unit requires an IP address during
initial setup.

You must assign a permanent (static) IP address to the Instant Internet unit. You
can either enter an IP addr ess t hat y ou know i s exc luded from th e BootP or DHCP
server’s range of available IP addresses (recommended) or you can accept the IP
address it is assigned during installation and then exclude it later.

Note: Instant Internet Versions 5.00 and above start up as BootP clients.
This means that those using BootP or DHCP servers for their existing IP
networks can set the server to assign a specific IP address to the Instant
Internet unit.

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Appendix A Network support 77

Assigning a static IP address to Instant Internet using a
BootP or DHCP server

You must configure your BootP or DHCP server to identify the Instant Internet
unit by its MAC address so that you can assign an IP address to Instant Internet.
Following is the general procedures to follow when assigning a permanent IP
address to Instant Internet. For detailed instructions, refer to your system’s
documentation.

To assign a static IP address to Instant Internet using an existing BootP or DHCP
server:

1 Determine the Instant Internet unit’s serial number.

The serial number is on a sticker on the back of the unit.

2 Tr ansla te thi s number t o the uni t’s MAC address according to the information

in Table 3.

Table 3 MAC address translation

Instant Internet serial number MAC address

I01xxxxxx 00:C0:11:xx:xx:xx
I0200xxxx 00:00:81:F2:xx:xx
I0300xxxx 00:00:81:F3:xx:xx
I4xxxxxxxxxxxx xx:xx:xx:xx:xx:xx
I5xxxxxxxxxxxx xx:xx:xx:xx:xx:xx

For example, the serial number I02001234 has the MAC address of
00:00:81:F2:12:34; the serial number I500E07BF224BB has the MAC
address of 00:E0:7B:F2:24:BB.

3 From your BootP or DHCP server’s range of IP addresses, choose an

IP address for your new Instant Internet unit.
This IP address is the static IP address for the Instant Internet unit.

4 Map the selected IP address to the Instant Internet’s MAC address on the

DHCP server.

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78 Appendix A Network support

5 Install and co nfigur e th e Inst ant I nterne t soft ware ac cordi ng to the pr ocedure s

in Chapter 3, “Ins talling the Instant Inte rnet software,” on page 29.

When you turn on the Instant Internet unit, the BootP or DHCP server recognizes
the converted MAC addr ess and automati cally assig ns the IP addr ess to the Ins tant
Internet unit.

Configuring your DHCP server to use Instant Internet as
the gateway and DNS proxy

When you configure your DHCP server to use Instant Intern et as the gateway and
DNS proxy, you will ex clude the Instant Inte rnet unit’s IP address from the scope
of IP addresses on the DHCP server. The DHCP server will then let the
workstations know th at Instant Internet is their gatew ay and DNS proxy.

Note: The following procedure is an example for a Windows NT DHCP
server. Your procedures may be different. Consult your system
documentation for details.

To configure the DHCP server to use Instant Internet as the gateway and DNS
proxy:

1 On the Windows NT Start menu, choose Programs > Administration Tools >

DHCP Manager.

2 Select your server in the list.
3 Choose Scope > Properties.

The Scope Properties dialog box opens (Figure 20).

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Appendix A Network support 79

Figure 20 Windows NT Scope Properties dialog box

4 In the Exclusion Range area, do the following:

a In the Start Address box, enter the Instant Internet unit’s IP address.
b In the End Address box, enter the Instan t Internet un it’s IP address.
c Click Add.

5 Click OK.
6 Select the scope of addresses you are using for your workstation’s LAN.
7 Choose DHCP Options > Scope.

The DHCP Options: Scope dialog box opens (Figure 21).

Figure 21 Windows NT DHCP Options: Scope dialog box

Installing the BayStack Instant Internet Management Software Version 7.11

80 Appendix A Network support

8 In the Active Options area, select Router.
9 Click Edit Array.

The IP Address Array Editor dialog box opens (Figure 22).

Figure 22 Windows NT IP Address Array Editor dialog box

10 In the New IP Addre ss box, enter the Instan t Internet u nit’s IP address.
11 Click Add and then click OK.

The IP Address Array Editor dialog box closes.

12 In the DHCP Options: Scope dialog box (Figure 21), in the Acti ve Options

area, select DNS Servers.

13 Click Edit Array.

The IP Address Array Editor dialog box opens (Figure 22).

14 In the New IP Addre ss box, enter the Instan t Internet u nit’s IP address.
15 Click Add and then click OK.

When each workstatio n ren ews its IP address lease, it wil l use the Instant Intern et
unit as a DNS proxy and gateway.

Set each workstation to obt ain an IP add ress aut omatic ally by se lecti ng the opt ion
Use DHCP or Obtain an IP address automatically (depending on your operating
system). For more information, refer to “Setting a workstation to ge t its IP address

from Instant Internet or your existing DHC P server” on page 87.

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Appendix A Network support 81

Workstations can be forced to renew their IP address leases, however, you must
renew the lease at each workstation. For details see “Setting a worksta t ion to get

new information from the Instant Internet unit or your existing DHCP server” on
page 88. For more information abou t IP addres s leases, refer to “Scopes and

leases” in Using the BayStack Instant Internet Management Software Version

7.11.

Preparing a network with no TCP/IP and no BootP or DHCP
server

Use this preparation procedure if you have a Windows environment, no
workstation has TCP/IP enabled, and no existing BootP or DHCP server is
installed on your network.

To prepare a network with no TCP/IP and no BootP or DHCP server:

• You must install TCP/IP on each workstation (including the workstation you
used to configure the Instant Internet unit) and set each workstation to obtain
an IP address automatically by selecting the option Use DHCP or Obtain an
IP address automatically (depending on your operating system). For more
information, refer to “Installing TCP/IP on a workstation” on page 84 and

“Setting a workstation to get its IP address from Instant Internet or your
existing DHCP server” on page 87.

After you run the Install program and configure the Instant Internet unit as a
DHCP server, Instant Internet assigns an IP address to itself and to the
workstations that are set up to use it as a DHCP server.

Installing the BayStack Instant Internet Management Software Version 7.11

82 Appendix A Network support

Preparing a TCP/IP network with static IP addresses
(no BootP or DHCP server)

Use this preparation procedure if your network environment is running TCP/IP
you have assigned static IP addresses for each workstation on the network.

To prepare a TCP/IP network with static IP addresses and no BootP or DHCP
server:

1 Choose an IP address for the Instant Internet unit.

Use this IP address whe n you conf igure the work statio n to use Inst ant Inte rnet
as the gateway and DNS proxy. For more information, refer to “Configuring a

workstation to use Instant Internet as the gateway and DNS proxy” on
page 89.

2 Turn on the Instant Internet unit and run the Install p rogram.

For details, refer to Chapter 3, “Installing the Instant Internet software,” on

page 29.

3 Enter the IP address you selected for the Instant Internet unit when prompted

in the Enter Unit’s IP Address dialog box.

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Appendix B
Workstation support

Before you install the Instant In ternet software on each workstation, you must
prepare each workstation to make sure it can take advantage of the services that
Instant Internet offers. This appendix describes how to prepare IP and IPX
workstations for the Instant Internet software.

Preparing a workstation using IPX

If your workstations use IPX, you must install the workstation Instant Internet
software on each IPX workstation.

83

Preparing a workstation with TCP/IP

Configuring TCP/IP is platform- and system-dependent. These procedures
provide some general guidelines for configuring a workstation with TCP/IP.
Refer to your system’s documentation for proper installation and configuration
instructions.

To configure a workstation with TCP/IP, you must do both of the following:

• If TCP/IP is not already installed, you must install it on each workstation.
Refer to “Installing TCP/IP on a workstation,” next.

• Configure the TCP/IP settings by doing one of the following:
— Let the workstations know that Instant Internet will be the gateway and

DNS proxy (page 89).

— Let the workstations know that Instant Internet will assign IP addresses

(page 87) and that it has a new address for them (page 88).

Installing the BayStack Instant Internet Management Software Version 7.11

84 Appendix B Workstation support

— Let the workstations know that your existing DHCP server will assign IP

addresses (page 87) and that it has a new address for them (page 88).

Installing TCP/IP on a workstation

Depending on your operating system, you may have to install TCP/IP on your IP
workstations if it is not already installed. If you have trouble with the following
procedure, refer to your operating system documentation.

Note: Windows 98, Windows NT, and Windows 2000 workstations are
already configured with TCP/IP. They are also already configured to
obtain an IP address automatically (DHCP).

Installing TCP/IP on a Windows 95 workstation

To install TCP/IP on a Windows 95 workstation:

1 From the Windows Start menu, choose Settings > Control Panel.
2 Double-click the Network icon.

The Network dialog box opens.

3 Click Add.

The Select Network Component Type dialog box opens.

4 Select Protocol and then click Add.

The Select Network Protocol dialog box opens.

5 In the Manufacturers list, select Microsoft.
6 In the Network Protocols list, select TCP/IP.
7 Click OK.

You may be prompted for your Windows Installation CD. Follow any
instructions displayed on the screen.

TCP/IP is added to the list of installed network components. You are now
ready to configure TCP/IP to work with your network.

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Appendix B Workstation support 85

Installing TCP/IP on a Windows 98 workstation

To install TCP/IP on a Windows 98 workstation:

1 From the Windows Start menu, choose Settings > Control Panel.
2 Double-click the Network icon.
3 In the Configuration tab, click on Add.
4 From the list of items to add, select Protocol.
5 Click Add.
6 From the list of manufacturers, select Microsoft.
7 From the list of protocols, select TCP/IP
8 Click OK.
9 Click Close.

Installing TCP/IP on a Windows NT workstation

To install TCP/IP on a Windows NT workstation:

1 From the Windows Start menu, choose Settings > Control Panel.
2 Double-click the Network icon.

The Network dialog box opens.

3 Click Protocols and then click Add.

The Select Network Protocol dialog box opens.

4 Select the TCP/IP protocol and then click OK.

You are prompted for the location of your NT installation files.

5 Enter the appropriate information and follow any instructions displayed on

your screen.
TCP/IP is added to the list of installed network components.

6 Click Close.

Installing the BayStack Instant Internet Management Software Version 7.11

86 Appendix B Workstation support

7 Restart the workstation when prompted.

Note: By default, the DHCP option for obtaining an IP address is

enabled. If you are not using DHCP, go to “Configu ring a workst ation t o
use Instant Internet as the gateway and DNS proxy” on page 89”.

TCP/IP is added to the list of installed network components. You are now
ready to configure TCP/IP to work with your network.

Installing TCP/IP on a Windows 2000 workstation

To install TCP/IP on a Windows 2000 workstation:

1 From the Windows Start menu, choose Settings > Control Panel.
2 Double-click the Network and Dialup connection icon.
3 Double-click on the Local Area connection.
4 Click Properties.
5 In the Configuration tab, click on Install.
6 From the list of items to add, select Protocol.
7 Click Add.
8 Select Internet Protocol (TCP/IP).
9 Click OK.
10 Click Close.

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Configuring TCP/IP settings

You can configure the TCP/IP settings on your workstations to work with DHCP
or without DHCP.

Setting a workstation to get its IP address from Instant
Internet or your existing DHCP server

When you install TCP/IP on a Windows 98, Windows NT, or Windows 2000
workstation, the DHCP option for obtaining an IP address is automatically
enabled. When you install TCP/IP on a Windows 95 workstation, the DHCP
option for obtaining an IP address is not enabled and you must enable it.

To set a Windows 95 or Windows 98 workstation to use Instant Internet as the
DHCP server or use your existing DHCP server:

1 From the Windows Start menu, choose Settings > Control Panel.

Appendix B Workstation support 87

2 Double-click the Network icon.

The Network dialog box opens.

3 Select TCP/IP in the list.

Note: Be sure to select the TCP/IP for your network, not the TCP/IP for

your dial-up adapter.

4 Click Properties.

The TCP/IP Properties dialog box opens and IP Address is selected.

5 Select the Obtain an IP address automatically option.
6 Click DNS Configuration.
7 In the DNS Server Search Order area, remove all existing DNS IP addresses.
8 Click OK through all dialog boxes to save your changes.
9 Continue with the procedure “Setting a workstation to get new information

from the Instant Inte rnet unit or your exis ting DHCP server,” next.

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88 Appendix B Workstation support

Setting a workstation to get new information from the
Instant Internet unit or your existing DHCP server

After you set a workstation to obtain its IP address from Instant Internet or your
existing DHCP serv er , you must force the workst ations to get the ne w informa tion
from the In stant Internet unit or the DHCP se rver before they can use Instant
Internet to access the World Wide Web. When each workstation renews its IP
address lease, i t gets the new co nfigurat ion info rmation. I f you do not want t o wait
for each workstation to renew its lease on its own, you can force the renewal;
however, you must renew the lease at each workstation. For more information
about IP addres s l ea ses , r efer to Using the BayStack Instant Int er net Management
Software Version 7.11.

To force a Windows 95 or Windows 98 workstation to renew its IP address lease:

1 From the Windows Start menu, choose Run.

The Run dialog box opens.

2 In the Open b ox, type the followin g:

winipcfg

The IP Configuration dialog box opens (Figure 23).

Figure 23 IP configuration dialog box

3 Select the correct Ethernet adapter for your computer.

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Appendix B Workstation support 89

4 Click Release.

The current IP address lease is broken and the IP address returns to 0.0.0.0.

5 Click Renew.

A new IP address is leased for the workstation and the IP Address is filled in
along with the defaul t gateway (the Instant Internet unit’s client-side IP
address). To verify that the Instant Internet unit’s IP address is the DNS
server, click More Info.

6 Click OK.

To force a Windows NT or Windows 2000 workstation to renew its IP address
lease:

1 From the Windows Start menu, choose Run.

The Run dialog box opens.

2 In the Open box, type

cmd and click OK.

3 At the command prompt, enter the followin g command to break the current IP

address lease:

ipconfig /release

4 At the command prompt, enter the following command to get a new IP

address lease:

ipconfig /renew

5 At the command prompt, type exit.

Configuring a workstation to use Instant Internet as
the gateway and DNS proxy

If you plan to assign static addresses to each workstation, how you configure
TCP/IP depends on your network:

• In a simple network where Insta nt Internet is used as the gateway, the defaul t
route (such as router, gateway, etc.) should be the IP address of the Instant
Internet unit. The DNS of your workstat i on sh oul d be assigned the IP addr ess
of the Instant Internet unit’s client-side IP interface.

Installing the BayStack Instant Internet Management Software Version 7.11

90 Appendix B Workstation support

• In a more complex env ironment with a route r connecting a multiple LANs,
you can put the Instant Internet unit on one LAN, and instruct the router to
direct Internet traffic from the other LAN to the Instant Internet unit.
Workstations already configured with the router as their gateway would not
change.

If you have trouble with the following procedures, refer to your operating
system’s documentation.

To configure a Windows 95 or Windows 98 workstation to use Instant Internet as
the gateway and DNS proxy:

1 From the Windows Start menu, choose Settings > Control Panel.

The Control Panel window opens.

2 Double-click the Network icon.

The Network dialog box opens.

3 Select TPC/IP in the list.
4 Click Properties.

The TCP/IP Properties dialog box opens and IP Address is selected. The IP
address and subnet mask boxes are displayed.

5 Click Gateway.
6 In the New gateway box, enter the IP address of the Instant Internet unit’s

client-side interface and then click Add.
The IP address is added to the Installed Gateways list.

7 Click DNS Configuration.
8 Select the Enable DNS option.
9 In the DNS Server Search Order box, enter the IP address of the Instant

Internet unit’s client-side interface (the same IP address you entered for the
gateway address in step 6), and then click Add.

The IP address is added to the DNS Searc h Order list.

10 Click OK through all dialog boxes to save the settings.

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Appendix B Workstation support 91

11 At the prompt to restart your system, click Yes.

To configure TCP/IP without DHCP on a Windows NT workstation:

1 From the Windows Start menu, choose Settings > Control Panel.

The Control Panel window opens.

2 Double-click the Network icon.

The Network dialog box opens.

3 Click Protocols.
4 Select TCP/IP Protocol .
5 Click Properties.

The TCP/IP Properties dialog box opens and IP Address is selected. The
workstation’s IP Address and subnet mask are displayed.

6 In the Default Gateway box, enter the IP address of the Instant Internet unit’s

client-side interface.

7 Click DNS Configuration.
8 In the DNS Server Search Order box, enter the IP address of the Instant

Internet unit’s client-side interface (the same IP address you entered for the
gateway address in step 6), and then click Add.

The IP address is added to the DNS Searc h Order list.

9 Click OK through all dialog boxes to save the settings.
10 At the prompt to restart your system, click Yes.

Note: At this point, you should be able to ping the Instant Internet unit,

at least on its client-side interface. You will not necessarily be able to
ping the router or the DNS configured in the Instant Internet unit since
the Instant Internet unit serves a s a firewall when IP Forwarding is
disabled. For more information on pinging a host, refer to “Testing the
Connection to a Host” in Using the BayStack Instant Internet
Management Software Version 7.11.

To configure TCP/IP without DHCP on a Windows 2000 workstation:

Installing the BayStack Instant Internet Management Software Version 7.11

92 Appendix B Workstation support

1 From the Windows Start menu, choose Settings > Control Panel.

The Control Panel window opens.

2 Double-click the Network and Dial-up Connection icon.

The Network and Dial-up Connections dialog box opens.

3 Double click the Local Area Connections icon.

The Local Area Connections Status dialog box opens.

4 Click Properties

The Local Area Connections Properties window opens.

5 Select Internet Protocol (TCP/IP) from the component list.
6 Click Properties.

The Internet Protocol (TCP/IP) Properties dialg box opens.

7 Select “Use the following IP address” and enter the following information:

• The IP address of your workstation.

• The subnet mask of your network.

• The IP add ress of the In stant Inter net unit in the Default g ateway box.

8 Select “Use the following DNS server address” and enter the following

information:

• The IP address of the Instant Internet unit in the preferred DNS server

box.

• The Alternate DNS server IP address (if applicable).

9 Click OK.
10 Click OK.
11 Click Close.

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Identifying IP workstations

Instant Internet makes it easy to track and restrict users’ access to the Internet.
These features depend on a secure and consistent method for identifying the
specific user logged int o a workstat ion. Whil e several identif ication methods ex ist
in the Internet prot ocol su ite, co nsi stent supp ort for the se methods is not ava ilabl e
on many workstations. Furthermore, the existing methods do not make use of the
existing Novell and NT directory services that you may already be using.

To address this problem, Instant Internet provides a workstation-side application,
iiLogin, which identifies exactly who is logged in to the Instant Internet unit. This
application is automatically installed and placed into the Startup group when you
install the Instant Internet software on an IP workstation.

In addition, iiLogin provides addi tional diagnosti c an d not ification servi ce s t o the
user and the administrator, such as error notification and current status
information.

Appendix B Workstation support 93

Users on workstations that are not running iiLogin cannot be identified by name.
Instead they are identified by the IP addre ss of the workstation. For example,
if user SCOTTS, a member of the Development NT domain, is working on
workstation 10.2.1.99, and that workstation is not running iiLogin, then all
Instant Internet reportin g an d admi ni st rative features refer to 10.2.1.99. Howeve r,
if iiLogin is running, the correct user SCOTTS[Development] is identified.

Host name access controls for IP workstations

The Domain Name Service (DNS ) is the mechanism used by IP workstations to
convert host names such as www.nortelnetworks.com to IP addresse s. Queries
from a workstation to a DNS server present the host name and ask for the
corresponding IP address. Once translated, the workstation application uses the
IP address to contact the named host.

For IPX and other Winsock-based workstations, host name access control
checking occurs within the workstation, before any DNS query is performed.

Installing the BayStack Instant Internet Management Software Version 7.11

94 Appendix B Workstation support

For IP workstations, this is not possible because the DNS query is formed by the
operating system’s networking software. Instead, the host name access control
check can only be performed by the Instant Internet unit itself. This requires that
all IP workstations use the I nstan t In terne t DNS proxy ser ver. If a workstation has
access to a DNS server other than the Instant Internet DNS proxy server, host
name access controls cannot be applied to that workstation.

Since the DNS proxy is typically used in conjunction with the IP workstations to
provide complete isolation of the local network from the Internet, few problems
should occur.

Using older versions of the Instant Internet workstation
software

Instant Internet version 7.11 supports only workstation software 3.10 and later. If you have
workstations with Instant Internet workstation software earlier than 3.10, you must upgrade those
workstations

.

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Appendix C
Troubleshooting and error messages

This appendix describes error messages and troubleshooting solutions.

Common error messages

Error messages may or may not have a number associated with them. Table 4
describes common error numbers. You may also encounter a problem that does
not display a number in the error message.

Table 4 Common error numbers

Error number Meaning

95

51, 53 Cannot connect to the unit.
55, 57, 59 The previously established connection has been broken.

Installing the BayStack Instant Internet Management Software Version 7.11

96 Appendix C Troubleshooting and error messages

Table 5 describes error messages you might see when you are connecting or

running Install o r Set up. Message numbers vary and an “x” is used in place of the
error message number in this table.

Table 5 Common error messages

Error type Errors Solutions

Cannot find the unit
Note: There is a possible

problem if the W ait ing for
Instant Internet unit to
restart message is
displayed longer than one
minute.

Error messages or Install
waits for longer than 1
minute

• Install is searching for
units

• No Instant Internet units
found

• Error ‘x’ contacting unit

• Error ‘x’ reading

configuration

• Error ‘x’ saving
configuration

• Error ‘x’ saving
‘filename’ script file

• Error ‘x’ saving

registration file

• Error opening service
file

• Error saving password

• Waiting for Instant

Internet unit to restart
(Status: ‘x’)

Check that:

• Your workstation and the Instant Internet unit
are on the same local network.

• The cables are connected properly.

• You waited for LED 2 to glow ambe r before

you began the installation .

If you think you corrected the problem:

• Cancel the installation and then run Install
again.

If Install still cannot locate the unit:

• Restart the workstation, restart the unit and
wait for LED 2 to glow amber, and run
Install again.

• Check that all cables are connected properly.

• Restart the unit.

• Restart the workstation.

Use the DIP (Configuration) switches to set the
unit to factory defaults and run Install again. For
details, refer to the hardware manual for your
unit.

Connection problems Error testing name server • V erify th at you have ente red the c orrect na me

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server information.

• Try another name server or wait several
minutes and try again.

• Run Setup and test the connection. See

“Testing the connection to the Internet” on

page 99.

Appendix C Troubleshooting and error messages 97

Table 5 Common error messages (continued)

Error type Errors Solutions

Connection problems Line did not initialize • If a status box is displayed on the screen,

review the inform ation about the sou rce of the
problem, for example, “negotiating” or

“dialing.”

• Check the following:

•Did you enter the correct phone number?

•Do you need to dial a number to get an

outside line (for example, 9)?

•Did you enter your user ID correctly?

•Did you enter your password correctly?

Passwords are case-sensitive.

•Is an ISDN cause code displ ayed in the log?

See “Common ISDN cause codes” on
page 98.

• Run Setup and test the connection. See

“Testing the connection to the Internet” on

page 99.

Name resolution • The IP address

assigned to the
interface resolv ed to an
Internet host name that
resolves to a different
IP address.

• The IP address
assigned to the
interface cannot be
resolved to an Internet
host name.

• The IP address
assigned to the
interface resolv ed to an
Internet host name but
that host name cannot
be resolved to an IP
address.

SYSBCKUP directory
problems

• Error 2 loading
PTNETWRK

• PTNET32.DLL cannot
start

• Contact your ISP. Typically, your ISP must
enter the appropriate records for this host
name into the Domain Name Server (DNS)
tables and ensure that they are properly
matched.

• Run Setup and test the connection. See

“Testing the connection to the Internet” on

page 99.

• Replace the PT WINSOCK.DLL or
PTNET32.DLL in the SYSBCKUP directory
with the Microsoft Winsock.DLL
WSOCK32.DLL.

NOTE: The WINSOCK.DLL and
WSOCK32.DLL dates should match the
dates of the other Windows 95 DLLs.

Installing the BayStack Instant Internet Management Software Version 7.11

98 Appendix C Troubleshooting and error messages

Common ISDN cause codes

If there is a problem with your ISDN line, the unit log is displayed and the
appropriate ISDN disconnection cause code is recorded at the end of the log.

Table 6 describes common ISDN cause codes.

Table 6 Common ISDN cause codes

Cause code Meaning

16 Normal call clearing [Q.850] – Indicates that the call is being cleared

because one of the users involved in the call has requested that the call
be cleared. Under normal situations, the source of this cause is not the
network.

17 User busy [Q.850] – Indicates that the called party is unable to accept

another call beca use the user busy conditio n has been enc ountered. Th is
cause value may be generated by the called user or by the network. In
the case of user determine d user busy it is noted that the user equipment
is compatible with the call.

18 No user responding [Q.850] – Indicates that a called party has not

responded to a call establishment message with either an alerting or
connect indication within the prescribed period of time.

19 No answer from user (user alerted) [Q.850] – Indicates that the called

party has been alerted but does not respond with a connect indication
within the prescribed period of time. Note: This cause is not necessarily
generated by Q.931 procedures but may be generated by internal
network timers.

21 Call rejected [Q.850] – Indicates that the equipment sending this cause

can accept the call (it is neither busy nor incompatible), but will not. This
cause may also be generat ed by the netw ork , indi ca tin g that the call was
cleared due to a supplementary service constraint. The diagnostic field
may contain additional information about the supplementary service and
reason for rejection.

31 Normal, unspecified [Q.850] – Used to report a normal event only when

no other cause in the normal class applies.

34 No circuit/channel available [Q.850] – Indicates that there is no

appropriate circuit/channel presently available to handle the call.

127 Interworking, unspe ci fied [Q.85 0] – Indicates that an interworking call

(usually a call to SW56 service) has ended.
145 Data link failure
146 TEI or SID (USA) negotiation failure

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Appendix C Troubleshooting and error messages 99

Testing the connection to the Internet

You can run a test sequence to verify that Instant Internet can connect to the
Internet. The connection test calls each of the domain name servers listed to
confirm that the server exists and is, in fact, a domain name server. Testing the
connection also performs a forward and reverse DNS lookup for the Instant
Internet unit’s IP address on the default interface.

To test the connection to the Internet:

1 Start Setup, and if prompted, select a unit to test.
2 Choose Setup > Test Connection.

A dialog box opens indicating the test results and any subsequent actions to
take.

If the test connection fails, you are prompted to view the unit log. Click Yes to
view the log and use the informat ion in this appendix to troublesho ot the proble m.

Installing the BayStack Instant Internet Management Software Version 7.11

100 Appendix C Trouble sho oti ng and erro r mess ages

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