Nortel Agent Greeting NTVQ09BA Installation Manual
Nortel Agent Greeting
NTVQ09BA Installation Guide
Publication Number: NTPH13AA_Install
Document release: 3.02
Date: Sep 2006
Year Publish FCC TM
Copyright © 2006 Nortel Networks, All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class B device pursuant to CENELEC Product Emission Standard EN
55 022:1994 (CISPR22) when installed as instructed in a Meridian 1 system. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instruction manual, can cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at their own expense.
Meridian 1 is a trademark of Nortel Networks.
Page 2 of 84
4
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Sept 15 2006
Version 3.02 is released. Includes description of skills et name len gth
limitation.
February 27 2006
Ve rsion 3.01 is released. Includes documentation changes due to Media Card
product release.
Sept 30 2002
Draft 2.0.5 is released. Includes documentation changes due to product
feature changes included in AG rel 2.0.5
May 5 2001
April 2 2001
March 22 2001
February 8 2001
February 1 2001
October 12 2000
Draft 2.0.4 is released, further comments from GCCS.
Draft 2.0.3 is released, including comments from GCCS, addition of
T elephony User Interface intro duction section to explain relationhip between
Telephony menus.
Draft 2.0.2 is released, including comments from David Trammell, addition
of engineering rules section.
Draft 2.0.1 is released with additional notes on Skillsets, TUI MADN .
Draft 2.0 is released with updates for Multicard configuration.
Draft 1.1 is released with updates for restrictions on enabling ports.
Agent Greeting Card Installation Guide
Page 4 of 84 Publication h istory
NTPH13AA_Install 3.02 September 2006
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Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the Agent Greeting Card . . . . . . . . . . . . 13
Agent Greeting overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installation overview table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Agent Greeting card . . . . . . . . . . . . . . . . . . . . . . . 17
Installing PC Cards and DSP cards . . . . . . . . . . . . . . . . . . . . . . 20
Engineering considerations for Agent Greeting cards . . . . . . . . 25
Cabling the Agent Greeting card . . . . . . . . . . . . . . . . . . . . . . . . 25
Cabling the VPS Agent Greeting Card (NTVQ09AB) . . . . . . . 26
Cabling the Media Card Agent Greeting Card (NTVQ09BA) . . 26
Large System Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning the Internet Protocol address . . . . . . . . . . . . . . . . . . . 32
DHCP IP Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Static IP Address Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Changing the username and password for command line access 35
Switch configuration for Agent Greeting ports . . . . . . . . . . . . . 36
Adding Agent Greeting service to agent sets . . . . . . . . . . . . . . . 39
Accessing the Administrator Browser user interface . . . . . . . . . 40
Installing the keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Creation of supervisors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Creation of skillsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Assigning supervisors to skillsets . . . . . . . . . . . . . . . . . . . . . . . . 45
Accessing the Supervisor Browser User Interface . . . . . . . . . . . 47
Recording skillset titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Creation of agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring Agent Greeting multicard . . . . . . . . . . . . . . . . . . . . 49
Changing a Client Card into a Server . . . . . . . . . . . . . . . . . . . . . 52
Agent Greeting Card Installation Guide
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Using the Telephony User Interface . . . . . . . . . . . 54
PC Card Flash Memory Backup and Restore . . . 64
Agent Greeting Hardware Installation . . . . . . . . . 66
Accessing the Telephony User Interface . . . . . . . . . . . . . . . . . . 54
Using the Telephony User Interface . . . . . . . . . . . . . . . . . . . . . . 54
Changing the language for the TUI and BUI . . . . . . . . . . . . . . . 57
Telephony User Interface Menu Flows . . . . . . . . . . . . . . . . . . . 59
What is stored on the PC Card Flash Memory? . . . . . . . . . . . . . 64
Executing a backup or restore . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Hardware Installation types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introducing a Media Card (NTVQ09BA) to a VPS (NTVQ09AB)
Multicard Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
VPS(NTVQ09AB) to Media Card (NTVQ09BA) replacement in a
VPS(NTVQ09AB) Multicard Group . . . . . . . . . . . . . . . . . . . . . 71
Adding a Card to a Mixed Card Multicard Group . . . . . . . . . . . 75
Replacing a Card in a Mixed Card Multicard Group . . . . . . . . . 76
Replacing a Card in a Common Card Multicard Group . . . . . . . 77
Agent Greeting Limits . . . . . . . . . . . . . . . . . . . . . . 79
Application Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Recording Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Precautions for handling circuit cards . . . . . . . . . 81
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List of figures
Figure 1: VPS Card (N TVQ09AB) Layout ( DSP and PC card sl ot locations )
23
Figure 2: Media Card (NTVQ09BA) Layout . . . . . . . . . . . . . . . . . . . . 24
Figure 3:Media Card Agent Greeting Card Adapter (L-Adapter) . . . . 28
Figure 4: NT8D37EC shelf cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 5: NT8D37DC shelf cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 6TUI Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 7: TUI Agent menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Figure 8: TUI Password Change Menu . . . . . . . . . . . . . . . . . . . . . . . . 61
Figure 9: TUI Time of Day Greeting Menu . . . . . . . . . . . . . . . . . . . . . 62
Figure 10: TUI Supervisor Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Figure 11: Static discharge points . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Agent Greeting Card Installation Guide
Page 8 of 84 List of figu res
NTPH13AA_Install 3.02 September 2006
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List of Tables
Table 1: Agent Greeting Hardware Platform Details . . . . . . . . . . . . . . 11
Table 2:Agent Greeting applicability and compatibility . . . . . . . . . . . 14
Table 3:Agent Greeting PC card slots and card types accepted . . . . . . 21
Table 4:TN to DSP Mapping (for VPS Agent Greeting Cards (NTVQ09AB) )
22
Table 5:Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Table 6:LD 11 Agent Greeting port configuration . . . . . . . . . . . . . . . . 36
Table 7:LD 15 Agent Greeting port configuration . . . . . . . . . . . . . . . . 37
Table 8:LD 32 Agent Greeting port enable . . . . . . . . . . . . . . . . . . . . . 38
Table 9:Browser User Interface Administrator logon frame . . . . . . . . 41
Table 10:Pack Modify / Remove Browser frame . . . . . . . . . . . . . . . . . 42
Table 11:Create Supervisor Browser frame . . . . . . . . . . . . . . . . . . . . . 43
Table 12:Create Skillset Browser frame . . . . . . . . . . . . . . . . . . . . . . . 44
Table 13:Assign Supervisor to Skillset Browser frame . . . . . . . . . . . . 45
Table 14:Browser User Interface Supervisor logon frame . . . . . . . . . . 46
Table 15:Create Agent Browser frame . . . . . . . . . . . . . . . . . . . . . . . . . 48
Table 16:Preferences Browser frame . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Table 17:Database Backup / Restore Browser frame . . . . . . . . . . . . . . 64
Table 18:Agent Greeting Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Table 19:Greeting Storage Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Agent Greeting Card Installation Guide
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NTPH13AA_Install 3.02 September 2006
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About this guide
This document describes the steps required to install the Agent Greeting Card
hardware and software in Meridian 1/Succession systems, and how to
configure Agent access to the Agent Greeting features.
Nortel Networks Agent Greeting
Nortel Networks Agent Greeting is refered to as Agent
Greeting for the remainder of this document.
Table 1 below shows the hardware platforms on which Agent Greeting
operates
Table 1: Agent Greeting Hardware Platform Details
Hardware NT Number Faceplate Label
VPS Card NTVQ09AB Agent Greeting
Media Card NTVQ09BA MC
Note: The Media Card hardware platform has an NT Number of
NTVQ01BB/NTVQ01BC, but the Agent Greeting compact flash card placed
in the Media Card has an NT number of NTVQ09BA and it is this number
that is used throughout this document to refer to Media Card Agent Greeting.
For new orders of the Agent Greeting product, Media Card (NTVQ09BA)
will be issued rather than VPS (NTVQ09AB).
However, the Agent Greeting Functionality is identical on both platforms.
Agent Greeting Card Installation Guide
Page 12 of 84 About this guide
Also, both platforms are interoperable in an Agent Greeting Multicard Group.
i.e. VPS (NTVQ09AB) and Media Card (NTVQ09BA) can be used together
in the same Agent Greeting group.
NTPH13AA_Install 3.02 September 2006
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Installing the Agent Greeting Card
Agent Greeting overview
Agent Greeting allows agents with Agent Greeting Allowed Class of Service to
pre-record the greeting which they would normally use to introduce themselves at
the start of a customer call. With Sympo sium Call Center Server , agents can have a
skillset specific greeting (“Welcome to Sales, Joe speaking, how can I help you”)
and with ACD or MAX based call centers the greeting is generic for calls the agent
receives (“Welcome to Company X, Joe speaking, how can I help you”).
The Agent Greeting Card provides, along with required extra conference capacity
the functionality required to implement the Agent Greeting feature. The Agent
Greeting card appears to the Meridian 1 as an Extended Digital Line Card (XDLC)
with up to 32 sets attached. These virtual sets must be configured as Meridian
Modular M2616 sets. Only 24 of these ports are usable for the Agent Greeting
Application, as each Meridian Digital set must have an associated Digital Signal
Processor (DSP) port. The VPS Agent Greeting Card (NTVQ09AB) has an
on-board DSP which prov ides eight ports for greeting, playback and recording extra DSP capacity c a n b e add e d to provide up to 24 ports. The Media Car d
Greeting Card (NTVQ09BA) comes with twenty four DSP ports, so there is no need
for extra DSP cards as is used in the VPS Agent Greeting card (NTQV09AB). The
extra conference resources are required to conference the inco ming call to the agent
with the Agent Greeting port for the duration of the greeting.
Agent Greeting 2.0 introduced the capability to group multiple Agent Greeting
cards together to expand the total number of ports, with one card acting as the
browser user interface server while any other cards act as clients. A server card in
this instance refers to the card through which the group of Agent Greeting cards is
administered. Only the server card provides a browser user interface. The client
cards are then updated with agent information changes, etc., from the server.
Agent
Agent Greeting Card Installation Guide
Page 14 of 84 Installing the Agent Greeting Card
Agent Greeting 3.01 introdu ced the Med i a Card (NTVQ09BA) hardware platform
for Agent Greeting. The Agent Greeting Functionality is identical on both Media
Card (NTVQ09BA) and VPS (NTVQ09AB) hardware platforms. Furthermore,
both platforms are interoperable in an Agent Greeting Multicard Group. i.e. VPS
Agent Greeting (NTVQ09AB) and Media Card Agent Greeting (NTVQ09BA) can
be used together in the same Agent Greeting group. Agent Greeting 3.01 also
introduced the capability to configure TOD greeting interval times and to configure
the location of TOD greeting playback (i.e. whether the TOD greeting is played
before or after the default/skillset greeting).
Installation overview table
Table 2 covers the range of systems which support the Agent Greeting feature and
outlines the various additional equipment required when installing the Agent
Greeting feature.
Table 2: Agent Greeting applicability and compatibility
Agent Greeting Applicability and compatibility
Switch Options Small Systems:
Option 11 Cabinet/Chassis
Succession 1000M
Succession 1000M Cabinet/Chassis
Large Systems:
Option 51C/61C/81/81C
Succession 1000 M Half Gro up/Single
Group/Multi Group
NTPH13AA_Install 3.02 September 2006
Installing the Agent Greeting Card Page 15 of 84
Agent Greeting Applicability and compatibility
Card slot location 51C, 61C, 81, or 81C any IPE slot except
CONT.
Any IPE Slot in an Option 11 Cabinet/Chassis
Sucession 1000M Half Group /Single Group
/Multi Group:any IPE slot except CONT.
Any IPE slot in a Sucession 1000 or Succesion
1000M Cabinet/Chassis.
Note:On older systems, slots other than 0, 4, 8, and
12 can require rearrangement of the backplane
cabling.
Greeting cards” on page 25
See “Engineering considerations for Agent
MDF cabling None (the sets are virt ual).
LAN cabling Complete cabling requires:
VPS Agent Greeting card (NTVQ09AB):
• (1) NTAG81CA Maintenance Cable
• (1) NT8D81AA Backplane to I/O Pan el
Cable (Older option 51 to 81C only - See
“Engineering Considerations for Agent
Greeting Cards” on page 21)
• (1)NTMF94BA RJ45 Octopus Cable
• (1) Category 5, 10-Base-T Ethernet
standard
Media Card Agent Greeting (NTVQ09BA):
• (1) NTAG81CA Maintenance Cable
• (1) 50 pin I/O connector - A0852632
• (1)NTVQ83 ITG EMC Shielding kit
• (1) Category 5, 10-Base-T Ethernet
standard
Software Release Meridian Release 25.15 software and
later.Sucession Rls 2.0 and later.
Dip Switches settings None.
Time and Date stamp Automatically sent out by the Meridian 1 CPU.
Upgrade capability Yes, loadware upgrades through maint enance
port and FTP.
Voice Greeting Storage A Type II 48 MB or 64MB PC Card flash card
(see “Greeting Storage Limits” on page 79)
Agent Greeting Card Installation Guide
Page 16 of 84 Installing the Agent Greeting Card
Agent Greeting Applicability and compatibility
Expandability VPS Agent Greeting (NTVQ09AB)only:
2 NTFG95 DSP cards can be installed, each
providing 8 additional DSP ports.
Conferen ce capacity
Requirements
An additional three-party conference capacity is
required for each a dditio nal Age nt Gree ting p ort:
• Large Systems (Option 51C-81C) Extra XCT card (NT8D17) per 10 ports
• Small Systems (Opti on 1 1C) - Dual Fibre
and Conference card (NTDK84)
Package Informatio n Package #152, Flexible Services Port.
PEP Information For M1 system running X11 R25.15 the
following PEP must be applied:
MPLR13091, MPLR13092, MPLR15867,
MPLR15678, MPLR13476
For M1 system running X11 R25.30 the
following PEP must be applied:
MPLR15867, MPLR15678, MPLR13476
To interoperate with Agent Observe
Functionality, the following PEP must be
applied:MPLR17930
Browser Mini mum
Release Supported
FTP server Optional for install, but necessary for backup
NTPH13AA_Install 3.02 September 2006
Netscape 6.1
Microsoft Internet Explorer 4.0
and restore (
see “Database Backup / Restore
Browser frame” on page 64)
Installing the Agent Greeting Card Page 17 of 84
Installing the Agent Greeting card
1 Ensure the system has adequate conference capacity to support the numb er of
Agent Greeting ports to be installed. If the capacity is inadequate, install extra
XCT cards for a large system (
Fiber and Conference cards for a small system (
(NTDK84)
) as required. These are provided with the product package as
Extra XCT card (NT8D 1 7) pe r 10 por ts ) or Dual
Dual Fibre and Conference card
required.
2 Choose a Multiple Appearance DN for Telephony User Interface (TUI)
access for the Agent Greeting card. This is the number that agents use to
configure greetings. Multiple cards should have separate Multiple
Appearance DNs assigned, these are then grouped together under a FXS DN
as described in
“Switch configuration for Agent Greeting ports” on page 36.
3 Determine the cabinet, shelf, and slot location wher e the Agent Greeting card
is to be installed. Refer to “Engineering considerations for Agent Greeting
cards” on page 25 for guidelines on slot selection.
4 Unpack and inspect the circuit card. See “Precautions for handling circuit
cards” on page 81 for guidelines on handling.
5 Install the 48/64 MB Type II PC Card flash memory card into the Agent
Greeting slot labeled “A:”. The PC Car d may first have to be as sembled from
a Compact Flash module and a PC Card carrier module, which adapts the
Compact Flash format to the larger PC Card format.If using the VPS Agent
Greeting Card (NTVQ09AB), a second PC card can be added, for additional
greeting storage, to the internal facing PC card slot. If required, install
additional DSP cards (only if using the VP S Agent Greeting Card
(NTVQ09AB) as the Media Card Agent Greeting Card (NTVQ09BA) has 24
DSP ports by default).
See “Installing PC Cards and DSP cards” on page 20.
6 Insert a dongle into the socket provided on the Agent Greeting card. This is
required for the Agent Greeting application.
7 Insert the Agent Greeting card into its assigned IPE slot. Do not lock latches
until the card is cabled.
8 Connect the Agent Greeting cables. Refer to “Cabling the Agent Greeting
card” on page 25.
Agent Greeting Card Installation Guide
Page 18 of 84 Installing the Agent Greeting Card
9 Fully insert the Agent Greeting card in its assigned slot and lock the latches.
During power -up, the hex L ED display pr ovid es a visu al prog ress indi cation
of self-tests and provides information on the first failure detected. Hex
display codes are provided in the “NTVQ09AB
Debug Capabilities” section of the Maintenance and Troublesh ooting Guide.
10 The red LED on the faceplate of the Agent Greeting card remains lit until a
unit has been configured and matched with a DSP port.
11 Configure an Internet Protocol (IP) address for the Agent Greeting card. See
“Assigning the Internet Protocol address” on page 32.
12 Configure Agent Greeting virtual sets on the Meridian 1 system. See “Switch
configuration for Agent Greeting ports” on page 36.
13 Individu al agent sets must be configured to use the Agent Greeting service
once the card is operational.
See “Adding Agent Greeting service to agent
sets” on page 39.
Agent Greeting Test and
14 If grouping multiple Agent Greeting cards, Browser configuration is only
performed on the Server card.
See “Configuring Agent Greeting multicard”
on page 49 to add an additional card.
15 Log on to the Browser User Interface as the Administrator. See “Accessing
the Administrator Browser user interface” on page 40.
16 Configure a keycode for the Agent Greeting card. See “Installing the
keycode” on page 40.
17 Create Superv isors in the Browser. See “Creation of supervisors” on page 4 2.
18 Create Skillsets in the Browser. See “Creation of skillsets” on page 44.
19 Assign Supervisors to Skillsets. See “Assigning supervisors to s killsets” on
page 45.
20 Supervisors log on to the T elephony User Interface (TUI) and record Skillset
titles.
See “Recording skillset titles” on page 47.
21 Log On to the Browser User Interface as a Supervisor. See “Accessing the
Supervisor Browser User Interface” on page 47.
22 Supervisors create agents, assign them to skillsets and enable the agents TUI
access.
NTPH13AA_Install 3.02 September 2006
See “Creation of agents” on page 47.
Installing the Agent Greeting Card Page 19 of 84
23 Agents log on to the TUI and record default and skillset-specific greetings.
24 Agent Greeting card installation is complete.
Upgrade and maintenance information
See “Agent Greeting Card Test and Debug Capabilities”
and “Agent Greeting Loadware Upgrades” in the
Maintenance and Troubleshoot i ng Gui de fo r infor mat ion
on Maintenance port access and upgrade information
respectively.
Agent Greeting Card Installation Guide
Page 20 of 84 Installing the Agent Greeting Card
Installing PC Cards and DSP cards
An Agent Greeting Card must have a PC Card AT A disk inserted in the slot marked
A: on the faceplate for correct operation. Greetings are stored as files on a
DOS-compatible file system on this A: drive PC A TA Card. This drive will appear
in the Browser User Interface as the /A: hard disk. See
summary of storage capacity of 48MB and 64MB flash cards. The number of DSP
ports installed on an Agent Greeting card is indicated on the facepla te display of an
operational Agent Greeting Card by D:XX, where XX is the current number of
ports.
Table 3 on page 21 shows the Agent Greeting PC card slots and card types
accepted.
For details on using PC and DSP cards in a VPS Agent Greeting Card
(NTVQ09AB), go to the section “Using PC Cards and DSP card s with VPS Agen t
Greeting Card (NTVQ09AB)”. For details on using PC cards in a Media Card
Agent Greeting Card (NTVQ09BA), go to the section “Using PC Cards with Media
Card Agent Greeting Card (NTVQ09BA) ”.
Using PC Cards and DSP cards with VPS Agent Greeting Card (NTVQ09AB)
Table 19 on page 79 for
The VPS Agent Greeting Card (NTVQ09AB) has 8 ports of DSP capacity on the
motherboard by default. Optionally, two Nortel Networks NTFG95 DSP PC cards
may be added to increase the DSP port capacity in increments of 8 ports to a total
of 24 ports. For the VPS Agent Greeting card (NTVQ09AB), the DSP cards are
installed in faceplate slots D1 and D2 as shown in
Figure 1.
Note:If there is no DSP card inserted in Slot D1, then TNs 8 through 15 cannot be
used for
Agent Greeting. Similarly, if there is no DSP card inserted in Slot D2, then
TNs 16 through 23 cannot be used for Agent Greeting. The configurations
supported for units 0-23 are provided in Table 4 on page 22.
If more storage is required, a second PC Card Type II flash card can be installed in
the “internal” PC Card slot on the VPS
Agent Greeting card (NTVQ09AB). The
Agent Greeting card must first be disabled via Overlay 32 and then removed from
it’ s IPE slot. The second PC Card can then be installed in the internal PC Card slot.
This extra card is automatically recognized and appears in the Browser User
Interface as the /B: hard disk. The Agent Greeting application automatically uses
this extra disk capacity on restart.
NTPH13AA_Install 3.02 September 2006
Installing the Agent Greeting Card Page 21 of 84
Note: Installing DSP cards or standard PC cards in the incorrect slots will n ot
adversely affect the operation o f the VPS
Agent Greeting card (NTVQ09AB) or i n
any way damage the installed cards.
Using PC Cards with Media Card Agent Greeting Card (NTVQ09BA)
The standard Media Card Agent G reeting Card (NTVQ 09BA) has 24 port s of DSP
capacity on the motherboard by defau lt. Ther e is not a second PC card drive on the
Media Card (NTVQ09BA) card, so the PC card used in the A:/ drive should be large
enough to cater for existing and future requirements.
Forming Agent Greeting card groups
If grouping Agent Greeting cards together, each card must have the same disk
configuration. If a second flash card is needed, it must be installed in all Agent
Greeting cards at the same time. If using the Media Card Agent Greeting Card
(NTVQ09BA) in a group with the VPS Agent Greeting Card (NTVQ09AB), the
second flash card cannot be utilised in the VPS Agent Greeting card (NTVQ09AB),
as there is no matching second card slot in the Media Card (NTVQ09BA).
Table 3: Agent Greeting PC card slots and card types accepted
Agent Greeting PC Card slot
A:(needed to store greetings) Type II PC card 48MB flash disk.
VPS Agent Greeting
Card(NTVQ09AB) only:
B:(optional extra greeting storage internal card slot)
VPS Agent Greeting Card
(NTVQ09AB) only:
D1
VPS Agent Greeting Card
(NTVQ09AB) only:
D2
DSP (PC Card) card types
accepted
Type II PC card 64MB flash disk.
Type II PC card 48MB flash disk.
Type II PC card 64MB flash disk.
NTFG95 (Type II form factor).
NTFG95 (Type II form factor).
Agent Greeting Card Installation Guide
Page 22 of 84 Installing the Agent Greeting Card
Table 4: TN to DSP Mapping (for VPS Agent Greeting Cards
(NTVQ09AB))
DSP TNs available
On-board (Always Available) 0-7
Card #1 (Faceplate Slot D1:) 8-15
Card #2 (Faceplate Slot D2:) 16-23
NTPH13AA_Install 3.02 September 2006
D2:
D1
Installing the Agent Greeting Card Page 23 of 84
Figure 1: VPS Card (NTVQ09AB) Layout (DSP and PC card s lot locations)
Agent
Greeti
Mer idi an- 1Merid ian-1
C52 DSP ModuleC52 DSP Mo dule
NTRH01AA
PC Ca rd Type III
Merid ian-1
Meridian-1
RL S xx
D2
D1 A:
C5 2 DS P M oduleC52 DSP Mod ule
NTRH01AA
P C Card Ty pe I II
RLS x x
A:
B:
FLASHFLASH
40 MByte Memory Card48 MByte Memory Card
PC C ard Type II
PC Card Typ e III
FLASHFLASH
40 MByte Memory Card48 MByte Memory Card
PC Card Type II
Agent Greeting Card Installation Guide
Page 24 of 84 Installing the Agent Greeting Card
Figure 2: Media Card (NTVQ09BA) Layout
NTPH13AA_Install 3.02 September 2006
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Page 25 of 84
Engineering considerations for Agent Greeting cards
Agent Greeting cards are configured as XDLC cards in the Meridian Overlays.
However, they handle a much higher call volume than a standar d XDLC card. This
is due to the short duration of the greetings, which are generally less than ten
seconds in duration. This in turn places a higher than normal load on the Shelf
Controller card (XPEC).
Agent Greeting also requires a three conference ports while each greeting is being
played. The Agent Greeting feature will look for conference resources within it’s
own group first. This is done to minimise inter-group traffic which can cause
blocking.
Taking into account the above requirements, it is recommended to note the
following guidelines when installing Agent Greeting:
• Never configure more than two Agent Greeting cards on one IP E shelf.
• Place any conference resources added to facilitate Agent Greeting in the
same switch group as the Agent Greeting cards to minimise inter-group
traffic.
Cabling the Agent Greeting card
See “Cabling the VPS Agent Greeting Card (NTVQ09AB)” on page 26 for
instructions on cabling the VPS version (NTVQ09AB) of the Agent Greeting card.
See “Cabling the Media Card Agent Greeting Card (NTVQ09BA)” on page 26 for
instructions on cabling the Media Card (NTVQ09BA) version of the Agent
Greeting card.
Agent Greeting Card Installation Guide
Page 26 of 84 Installing the Agent Greeting Card
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Cabling the VPS Agent Greeting Card (NTVQ09AB)
The following cables are required for cabling the VPS version of the Agent
Greeting card:
• NTAG81CA Maintenance cable for Agent Greeting card
• NT8D81AA Backplane to I/O panel cable (Option 51C to 81C only before IPE shelf vintage NT8D37EC).
• NTMF94BA RJ45 Octopu s cable (prov id es Ethe rnet port and
Debug/Maintenance RS-232 port).
• (1) Category 5, 10-Base-T Ethernet standard cable.
See “Large System Cabling” on page 29 for details on the large system cabling of
an Agent Greeting card.
Ethernet and Serial Port Interfaces on the VPS Agent Greeting Card
(NTVQ09AB)
The NTMF94BA cable breaks the backplane signals out into an Ethernet port
(10-Base-T) and a serial RS-2 32 port. This is the same RS-232 port that is presented
to the faceplate Mini-DIN connector.
Caution
Do not connect terminal equipment to both the Backplane
Serial Connector on NTMF94BA and the Faceplate
Serial Connector on NTAG81CA. These are physical
cabling options for the same serial port.
The Ethernet port on the NTMF94BA has a single femal e RJ45 connection, so that
a standard 10-Base-T Ethernet cable can be used to connect it to the LAN/hub.
Cabling the Media Card Agent Greeting Card (NTVQ09BA)
The following cables are required for cabling the Media Card (NTVQ09BA)
version of the
• A0852632 L- Adapter (Sh ielded 50 pin key telephon e to 9D Sub & Twin
Agent Greeting card:
RJ45 Adapter )
NTPH13AA_Install 3.02 September 2006
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