Nortel 5100 User Manual

Enterprise: Common

Solution Integration Guide for Communication Server 1000/Multimedia Communication Server 5100

Clicking on a PDF hyperlink takes you to the appropriate page. If necessary,

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NN49000-301

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ATTENTION

Document status: Standard Document version: 01.01 Document date: 27 October 2006

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners.

Sourced in Canada.

Contents

How to get help 5

Finding the latest updates on the Nortel Web site 5 Getting help from the Nortel Web site 6 Getting help over the phone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 7 Getting help through a Nortel distributor or reseller 7

About this document 9

Audience 9

Overview 11 Prerequisites 17

Knowledge requirements 17 Capturing integration parameters 18 Establishing the system baseline 20

IP Peer Networking and Call Server conﬁguration 23

IP Peer Networking and Call Server conﬁguration procedures 23 IP Peer Networking conﬁguration 24

Call Server conﬁguration 55

3

Deﬁning LDN0 25 Deﬁning customer to support ISDN 26 Conﬁguring the SIP Gateway 29 Enabling the SIP Virtual Trunk application 31 Conﬁguring the SIP Redirect Server and URI map 34 Creating the virtual D-channel 36 Conﬁguring zones (LD 117) 38 Creating the virtual route (LD 16) 41 Creating the virtual trunks (LD 14) 43 Creating the Network Control Block (NCTL) for network access (LD 87) 45 Creating the ESN data block for CDP 46 Creating the RLB for the virtual trunk route (LD 86) 49 Creating the CDP steering codes (LD 87) 51 Checking CODEC and QoS settings 53

Conﬁguring Application Module Link (LD 17) 55

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4 Contents

Conﬁguring Value Added Server (LD 17) 56 Conﬁguring the Automatic Call Distribution Directory Number (LD 23) 57 Conﬁguring a Control Directory Number (LD 23) 58 Conﬁguring Service DN for Converged Desktop (LD 90) 59 Conﬁguring Personal Call Assistant (LD 11) 60 Conﬁguring the Signaling Server 62 Conﬁguring Converged Desktop users (LDs 10/11) 67

MCS 5100 conﬁguration 68

Adding IP address of IP Telephony node to the application server as an

authenticated server 69 Logging on to the MCS Provisioning Client 70 Conﬁguring the SIP Gateway, trunk, and trunk group 71 Conﬁguring a new Gateway route 72 Adding a trunk group directed to the Gateway route 73 Conﬁguring Number Qualiﬁers 74 Conﬁguring Telephony Route Class of Service (COS) 76 Conﬁguring telephony routes for each dialing plan 77 Conﬁguring a new route list 79 Conﬁguring the pretranslation table 80

Converged desktop user conﬁguration 81

Conﬁguring a service package 81 Conﬁguring a converged desktop user 82

NRS conﬁguration 85

NRS conﬁguration procedures 85 Launching NRS Manager 85 Verifying and adjusting system-wide settings 87 Conﬁguring the NRS server settings (H.323 Gatekeeper or SIP) 89 Conﬁguring the service domain 91 Conﬁguring the L1 domain (UDP) 92 Conﬁguring the L0 domain (CDP) 95 Conﬁguring Gateway endpoints 98 Conﬁguring routing entries 102 Conﬁguring collaborative servers 104 Updating the database 106 Checking the status of registered endpoints 107 Checking the status of virtual D-channels 108 Checking the status of virtual trunks 109

Integration example 113

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How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time of product release. To check for updates to the latest documentation and software for Communication Server 1000 (CS 1000) and Multimedia Communication Server 5100 (MCS 5100), click one of the following links:

5

For the...

Latest CS 1000E software Nortel page for CS 1000E software located at:

Latest CS 1000M Cabinet/Chassis software Nortel page for CS 1000M Cabinet/Chassis

Latest CS 1000M Half Group/Single Group/Multi-Group software

Latest CS 1000S software Nortel page for CS 1000S software located at:

Latest MCS 5100 software Nortel page for MCS 5100 software located at:

Go to...

http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=142 61

software located at: http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=125 15

Nortel page for CS 1000M Half Group/Single Group/Multi-Group software located at: http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=125 16

http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=125 14

http://www130.nortelnetworks.com/go/main.jsp ?cscat=SOFTWARE&resetFilter=1&poid=124 82

Solution Integration Guide for Communication Server 1000/Multimedia Communication Server 5100

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6 How to get help

For the...

Latest CS 1000E documentation Nortel page for CS 1000E documentation

Latest CS 1000M Cabinet/Chassis documentation

Latest CS 1000M Half Group/Single Group/ Multi-Group documentation

Latest CS 1000S documentation Nortel page for CS 1000S documentation

Latest MCS 5100 documentation Nortel page for MCS 5100 documentation

Go to...

located at: http://www130.nortelnetworks.com/go/ main.jsp?cscat=DOCUMENTATION&resetFilte r=1&poid=14261

Nortel page for CS 1000M Cabinet/Chassis documentation located at: http://www130.nortelnetworks.com/go/ main.jsp?cscat=DOCUMENTATION&resetFilte r=1&poid=12515

Nortel page for CS 1000M Half Group/Single Group/ Multi-Group documentation located at: http://www130.nortelnetworks.com/go/ main.jsp?cscat=DOCUMENTATION&resetFilte r=1&poid=12516

located at: http://www130.nortelnetworks.com/go/ main.jsp?cscat=DOCUMENTATION&resetFilte r=1&poid=12514

located at: http://www130.nortelnetworks.com/go/main.js p?cscat=DOCUMENTATION&resetFilter=1&p oid=12482

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

w

ww.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

•

download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•

sign up for automatic notiﬁcation of new software and documentation for Nortel equipment

•

open and manage technical support cases

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Getting help through a Nortel distributor or reseller 7

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone

number for your region:

ww.nortel.com/callus

w

Getting help from a specialist by using an Express Routing Code

Toaccess some NortelTechnicalSolutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ww.nortel.com/erc

w

Getting help through a Nortel distributor or reseller

If you purchase a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

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About this document

This document describes the Session Initiated Protocol Converged Desktop System (SIP CDS) and the planning, conﬁguration, and troubleshooting steps required for the Multimedia Communication Server 5100 (MCS 5100) and Communication Server 1000 (CS 1000) systems. Use this document as a reference tool to design or conﬁgure a converged desktop environment between the MCS 51000 and CS 1000 systems.

The following systems and software releases are covered in this guide:

• Communication Server 1000 Release 4.5

•

Multimedia Communication Server 5100 Release 3.5

This document is intended to be a stand-alone guide, covering the prerequisites to and implementation of a successful MCS 5100/CS 1000 integration. A minimum skill set and level of understanding is assumed.

The screen printouts shown in this document are taken from a conﬁgured system and may vary from your system. "Integration example" (page 113)

9

Audience

The intended audience for this document includes network planners, installers, and maintenance personnel.

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Solution Integration Guide for Communication Server 1000/Multimedia Communication Server 5100

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Overview

An example of a Communication Server 1000 (CS 1000)/Multimedia Communication Server 5100 (MCS 5100) systems integration is shown in

Figure 1 "CS 1000/MCS 5100 architecture" (page 12).

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Figure 1 CS 1000/MCS 5100 architecture

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Figure 2 "CS 1000/MCS 5100 integration process" (page 13) shows the

sequence of procedures you perform to integrate the CS 1000 and MCS 5100 systems.

Figure 2 CS 1000/MCS 5100 integration process

Overview 13

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The tasks in the MCS 5100/CS 1000 systems integration process are listed in Table 1 "Task Completion Checklist" (page 14). Use this checklist to implement the integration.

Table 1 Task Completion Checklist

Task Reference

Configure the SIP protocol

Configure the SIP Gateway "Configuring the SIP Gateway" (page 29)

1. "Defining LDN0" (page 25)

2. "Defining customer to support ISDN" (page 26)

"Enabling the SIP Virtual Trunk application" (page 31)

Configure the SIP Redirect Server and URI Map

Configure the SIP Call Server

Configure CS 1000 users

"Configuring the SIP Redirect Server and URI map" (page 34)

1. "Creating the virtual D-channel" (page 36)

2. "Configuring zones (LD 117)" (page 38)

3. "Creating the virtual route (LD 16)" (page 41)

4. "Creating the virtual trunks (LD 14)" (page 44)

5. "Creating the Network Control Block (NCTL) for

network access (LD 87)" (page 45)

6. "Creating the ESN data block for CDP" (page 46)

7. "Creating the RLB for the virtual trunk route (LD 86)"

(page 49)

8. "Creating the CDP steering codes (LD 87)" (page 51)

9. "Checking CODEC and QoS settings" (page 53)

1. "Configuring Application Module Link (LD 17)" (page

55)

2. "Configuring Value Added Server (LD 17)" (page 56)

3. "Configuring the Automatic Call Distribution

Directory Number (LD 23)" (page 57)

4. "Configuring a Control Directory Number (LD 23)"

(page 58)

5. "Configuring Service DN for Converged Desktop

(LD 90)" (page 59)

6. "Configuring Personal Call Assistant (LD 11)" (page

61)

7. "Configuring the Signaling Server" (page 62)

8. "Configuring Converged Desktop users (LDs 10/11)"

(page 67)

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Task Reference

Configure MCS 5100 users

1. "Adding IP address of IP Telephony node to the

application server as an authenticated server" (page

69)

2. "Logging on to the MCS Provisioning Client" (page

71)

3. "Configuring the SIP Gateway, trunk, and trunk

group" (page 71)

4. "Configuring a new Gateway route" (page 72)

5. "Adding a trunk group directed to the Gateway

route" (page 73)

6. "Configuring Number Qualifiers" (page 74)

7. "Configuring Telephony Route Class of Service

(COS)" (page 76)

8. "Configuring telephony routes for each dialing plan"

(page 77)

9. "Configuring a new route list" (page 79)

Overview 15

Configure Converged Desktop users

Configure NRS

10. "Configuring the pretranslation table" (page 80)

1. "Configuring a service package" (page 81)

2. "Configuring a converged desktop user" (page 83)

1. "Launching NRS Manager" (page 86)

2. "Verifying and adjusting system-wide settings" (page

88)

3. "Configuring the NRS server settings (H.323

Gatekeeper or SIP)" (page 90)

4. "Configuring the service domain" (page 91)

5. "Configuring the L1 domain (UDP)" (page 92)

6. "Configuring the L0 domain (CDP)" (page 95)

7. "Configuring Gateway endpoints" (page 98)

8. "Configuring routing entries" (page 102)

9. "Configuring collaborative servers" (page 104)

10. "Updating the database" (page 106)

11. "Checking the status of registered endpoints" (page

107)

12. "Checking the status of virtual D-channels" (page

108)

13. "Checking the status of virtual trunks" (page 109)

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Prerequisites

Before you begin to integrate the Communication Server 1000 (CS 1000) and Multimedia Communication Server 5100 (MCS 5100) systems, ensure that you complete the following prerequisites:

•

Knowledge requirements

• Capturing integration parameters

•

Establishing the system baseline

Knowledge requirements

A working knowledge of the following systems and principles is required to implement a CS 1000/MCS 5100 systems integration:

•

MCS 5100 system

•

MCS provisioning client

•

CS 1000 system

17

•

Element Manager

•

NRS Manager

•

various operating systems including UNIX/Linux, VxWorks, and Windows

•

Voice over IP (VoIP) theory and principles

•

networking principles

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Capturing integration parameters

Table 2 "Integration parameters" (page 18) provides a list of parameters

required to successfully complete the integration. Record these parameters during the initial planning phase of the integration.

Table 2 Integration parameters

Parameter Value User IDs and passwords

Call Server user ID Call Server password Element Manager user ID Element Manager password Signaling Server SIP Gateway authentication

password MCS provisioning client username MCS provisioning client password System Management Console username System Management Console password

IP addresses and URLs

Management LAN (ELAN) Gateway Call Server Element Manager Signaling Server management LAN (ELAN) Signaling Server voice LAN (TLAN) Gateway Session Initiation Protocol (SIP) Gateway

primary proxy/redirect IP address Network Routing Service (NRS) primary IP

address Signaling Server voice LAN (TLAN) TLAN of the Signaling Server Voice LAN (TLAN) node MCS 5100 application server MCS 5100 provisioning client Management LAN subnet mask Voice LAN subnet mask Gateway endpoint static IP addresses

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Parameter Value Names

NRS host name L0 domain name L1 domain name MCS 5100 domain name Service domain Signaling Server SIP domain name Signaling Server H.323 ID Signaling Server host name Signaling Server SIP Gateway endpoint

name(s) H.323 alias name

Terminal Numbers (TN)

Trunk TN(s) PCA TN(s)

Capturing integration parameters 19

Converged Desktop set TN(s)

Directory Numbers (DN)

Special DN (SPN) Service DN used for making VTRK calls Default ACD DN (DFDN) ACD DN CLID Agent position IDs MCN Converged telephone call forward DN Converged telephone call forward DN Control Directory Number (CDN) Desktop User or SCR DN(s)

Miscellaneous

Customer number CUST Private Network Identifier (PNI) CS 1000 IP Peer Gateway protocol(s) Access Code for trunk route (ACOD) Trunk route number(s)

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Parameter Value

Trunk member number(s) Trunk channel ID NARS/BARS Access Code 1 (AC1) NARS/BARS Access Code 2 (AC2) Type of data block (telephones) HLOC NXX (the NXX on the MCS 5100 system is the

same as the HLOC on the CS 1000) Distant Steering Code (DSC) D-channel number(s) (DCH) Zone(s) for IP Phones Zone(s) for voice Gateway channels Zone used for codec selection and BW

management Node ID of the Signaling Server Channel ID (CHID) for the trunk AML ELAN link number VAS Identifier (VSID) Maximum number of agent positions (MAXP) Route List Index (RLI) Flexible Number of Digits (FLEN) CLID Agent position ID(s) Comprehensive dial plan between the MCS

5100 and CS 1000 systems

Establishing the system baseline

To successfully integrate voice services, you must ﬁrst establish the system baseline for the CS 1000 and MCS 5100 systems so that the systems are conﬁgured and working in a stand-alone environment.

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Establishing the system baseline 21

Use the following table to complete system baselines prior to integration.

Task Reference

CS1000softwareisRelease

4.5 or later.

Nortel Symposium Call Center (NGCC) package 311 is installed.

Comments

To check the CS 1000 software release:

1 Log on to Element Manager.

2 On the left navigation pane, select Home. The Home System View page appears.

3 In the Call Server section, the software release is referred to as Release.

To check that a package is installed:

1 ConnecttotheCallServer. 2 Enter LD 22. 3 Enter PRT. 4 Enter PKG <package

number>. 5 The package is loaded

if you do not receive a “package is restricted” message.

SIP Gateway and Converged Desktop package 406 is installed.

To check that a package is installed:

1 ConnecttotheCallServer. 2 Enter LD 22. 3 Enter PRT. 4 Enter PKG <package

number>. 5 The package is loaded

if you do not receive a “package is restricted” message.

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Task Reference

ACD and PCA licenses for PCA agents are loaded.

SIP access ports for the CDS applications are open.

ESN Access Code (INAC) is configured for incoming LOC calls on SIP trunk.

MCS 5100 software is Release 3.5 or later.

Converged Desktop keycode is loaded.

Comments

To check that a package is installed:

1 ConnecttotheCallServer. 2 Enter LD 22. 3 Enter SLT. 4 For ACD licenses, check

thatACDN is present. 5 For PCA licenses, check

thatTNS is present.

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IP Peer Networking and Call Server conﬁguration

IP Peer Networking and Call Server conﬁguration procedures

The sequence of IP Peer Networking and Call Server conﬁguration procedures is as follows:

•

"IP Peer Networking conﬁguration" (page 24)

— "Deﬁning LDN0" (page 25) — "Deﬁning customer to support ISDN" (page 26) — "Conﬁguring the SIP Gateway" (page 29) — "Enabling the SIP Virtual Trunk application" (page 31) — "Conﬁguring the SIP Redirect Server and URI map" (page 34) — "Creating the virtual D-channel" (page 36) — "Conﬁguring zones (LD 117)" (page 38)

23

— "Creating the virtual route (LD 16)" (page 41) — "Creating the virtual trunks (LD 14)" (page 44) — "Creating the Network Control Block (NCTL) for network access

(LD 87)" (page 45)

— "Creating the ESN data block for CDP" (page 46) — "Creating the RLB for the virtual trunk route (LD 86)" (page 49) — "Creating the CDP steering codes (LD 87)" (page 51) — "Checking CODEC and QoS settings" (page 53)

•

"Call Server conﬁguration" (page 55)

— "Conﬁguring Application Module Link (LD 17)" (page 55) — "Conﬁguring Value Added Server (LD 17)" (page 56) — "Conﬁguring the Automatic Call Distribution Directory Number (LD

23)" (page 57)

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— "Conﬁguring a Control Directory Number (LD 23)" (page 58) — "Conﬁguring Service DN for Converged Desktop (LD 90)" (page 59) — "Conﬁguring Personal Call Assistant (LD 11)" (page 61) — "Conﬁguring the Signaling Server" (page 62) — "Conﬁguring Converged Desktop users (LDs 10/11)" (page 67)

•

"MCS 5100 conﬁguration" (page 68)

— "Adding IP address of IP Telephony node to the application server

as an authenticated server" (page 69)

— "Logging on to the MCS Provisioning Client" (page 71) — "Conﬁguring the SIP Gateway, trunk, and trunk group" (page 71) — "Conﬁguring a new Gateway route" (page 72) — "Adding a trunk group directed to the Gateway route" (page 73) — "Conﬁguring Number Qualiﬁers" (page 74) — "Conﬁguring Telephony Route Class of Service (COS)" (page 76) — "Conﬁguring telephony routes for each dialing plan" (page 77) — "Conﬁguring a new route list" (page 79) — "Conﬁguring the pretranslation table" (page 80)

•

"Converged desktop user conﬁguration" (page 81)

— "Conﬁguring a service package" (page 81) — "Conﬁguring a converged desktop user" (page 83)

IP Peer Networking conﬁguration

The procedures in this section are as follows:

•

"Deﬁning LDN0" (page 25)

•

"Deﬁning customer to support ISDN" (page 26)

•

"Conﬁguring the SIP Gateway" (page 29)

•

"Enabling the SIP Virtual Trunk application" (page 31)

•

"Conﬁguring the SIP Redirect Server and URI map" (page 34)

•

"Creating the virtual D-channel" (page 36)

•

"Conﬁguring zones (LD 117)" (page 38)

•

"Creating the virtual route (LD 16)" (page 41)

•

"Creating the virtual trunks (LD 14)" (page 44)

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•

"Creating the Network Control Block (NCTL) for network access (LD

87)" (page 45)

•

"Creating the ESN data block for CDP" (page 46)

•

"Creating the RLB for the virtual trunk route (LD 86)" (page 49)

•

"Creating the CDP steering codes (LD 87)" (page 51)

•

"Checking CODEC and QoS settings" (page 53)

Deﬁning LDN0

Before you begin the integration, perform the following procedure to check that LDN0 is deﬁned.

If LDN0 is not deﬁned, complete the procedure "Deﬁning LDN0" (page 25).

Checking that LDN0 is deﬁned

Step Action

IP Peer Networking conﬁguration 25

1 2 3 4 5 6

Connect to the Call Server.

Enter LD 21.

At the REQ prompt, enter PRT.

At the TYPE prompt, enter ldn_data.

At the CUST prompt, enter the customer number.

Check that LDN0 is deﬁned.

If LDN0 is not deﬁned, complete the following procedure.

Deﬁning LDN0

Step Action 1

2 3

Connect to the Call Server.

Enter LD 15.

At the REQ prompt, enter CHG.

—End—

4

At the TYPE prompt, enter ldn_data.

5 At the CUST prompt, enter the customer number. 6

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At the LDN0 prompt, enter the published directory number.

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Deﬁning customer to support ISDN

Complete the following procedure to deﬁne the customer to support ISDN.

Deﬁning customer to support ISDN

Step Action

—End—

1 2 3

Log on to Element Manager.

Select Customers.

Click the Edit button next to the customer number you are integrating

with MCS 5100.

The Customer Property Conﬁguration page appears. See Figure 3

"Customer Property Conﬁguration" (page 27).

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Figure 3

Customer Property Conﬁguration

IP Peer Networking conﬁguration 27

4 5

Expand the Feature Packages heading.

Scroll down and expand the Integrated Services Digital Network

Package 145 heading.

See Figure 4 "Integrated Services Digital Network Package 145"

(page 28).

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Figure 4

Integrated Services Digital Network Package 145

6 7 8

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Select the Integrated Services Digital Network (ISDN) check box.

Type a Private Network Identiﬁer (PNI).

Type a Home Location Code (HLOC) if it is not already present.

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IP Peer Networking conﬁguration 29

9

Click Submit.

Conﬁguring the SIP Gateway

Before you conﬁgure the SIP Gateway, check which route is conﬁgured as a SIP route in LD 16. You must conﬁgure this route later.

Conﬁguring the SIP Gateway

Step Action 1

2

3 4 5

Log on to Element Manager.

Select IP Telephony > Nodes: Servers, Media Cards >

Conﬁguration.

Expand the Node.

Click Edit.

Expand the SIP GW Settings heading.

See Figure 5 "Edit SIP GW settings" (page 30).

—End—

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Figure 5

Edit SIP GW settings

6 7

Type the Primary Proxy/Re-direct IP address.

For Primary Proxy/Re-direct IP Port, use the default port value

of 5060.

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