Nortek 2GIG GC2e User Manual

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2GIG® Security & Automation System

Fingertip Guide

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The 2GIG, GC2e, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries. Other Nortek Security & Control trademarks may also appear in these materials. Other names or brands may be claimed as the property of others. For more information, contact your 2GIG alarm dealer for pricing or visit www.nortek.com, www.nortekcontrol.com, or www.2gig.com.

Information in this document is subject to change without notice. The availability of particular products, services, and features may vary by region. Please check with your local dealer for further details and availability of language options.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Nortek Security & Control.

Nortek Security & Control 5919 Sea Otter Place, Suite 100. Carlsbad, CA 92010 USA 800-421-1587

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Contents

Welcome to the GC2e System.............................................................................. 4

About this Guide..................................................................................................... 4

Support Services .................................................................................................... 4

Home Screen............................................................................................ 5

Emergency and Home Button .......................................................................................... 6

System Icons ....................................................................................................... 7

Burglary Protection ...................................................................................... 8

Arm the System (Stay Mode) ........................................................................................... 8

Silent Control ....................................................................................................... 9

Arm the System (Away Mode) .......................................................................................... 10

Bypass Sensors ..................................................................................................... 11

Disarm the System ................................................................................................... 12

In the Event of a Burglary Alarm......................................................................................... 14

If You Need to Use the Duress Code ..................................................................................... 15

Fire and Emergency Protection ............................................................................ 16

In the Event of a Fire Alarm ............................................................................................ 16

Manual Alarms ...................................................................................................... 17

Security Codes .......................................................................................... 18

Change the Master User or Duress Code ................................................................................. 19

Create a User Code .................................................................................................. 20

System Tests............................................................................................ 21

Limited Warranty ........................................................................................ 22

Warnings ............................................................................................... 23

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Welcome to the GC2e System

This Quick Reference guide shows system owners how to use the basic features of the 2GIG GC2e Security & Automation System. For more in-depth information, download the GC2e User Guide from 2gig.com/dealers or visit http://www.2gig.com.

About this Guide

This guide is designed for use by home and business owners of the 2GIG GC2e Security & Automation System from Nortek Security & Control. It is recommended that the GC2e Panel and all associated sensors and peripherals be professionally installed by an authorized 2GIG alarm dealer. For regulatory compliance, professional installation is required. For a list of dealers in your area, visit http://www.nortekcontrol.com.

Support Services

If you require technical assistance with the system, contact your 2GIG alarm dealer or visit your alarm dealer's website.

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Home Screen

To wake the touchscreen, press the Home button on the panel. The touchscreen goes into sleep mode after ve (5) minutes of inactivity. To change this setting to between 30 seconds and 10 minutes, tap Security > Menu > Toolbox, enter the Master User Code, tap

Backlight Timeout setting.

The Home screen includes these elements:

Security: Tap Security to access the Arm, Menu, and

Status screens. See "Burglary Protection" on page 8.

Services: Tap Services to access features for controlling

Z-Wave devices. If Z-Wave features are not programmed, this button will not appear.

System Icons: Indicate system information. See "System

Icons" on page 7.

System Logo: Tap and enter the Duress Code to transmit

a user duress report to the Central Station. See "If You Need to Use the Duress Code" on page 15.

Date/Time: Shows the system date/time.

Current Weather, Daily Forecast, and Hourly Forecast:

Requires an active account with a Remote Service Provider that supports weather forecasts and weather service alerts.

→, and then change the

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Emergency and Home Button

Emergency Button/Indicator

Press this button as the rst step to manually trigger an alarm. See "Manual Alarms"

on page 17. During regular operations, the Alarm button changes states as follows:

SOLID: Lights solid WHITE to indicate it is available for use.

BLINKING: Blinks WHITE during an emergency alarm.

Home Button/Indicator

Press this button to wake the touchscreen or to return to the Home screen. During system operations, the Home button changes states as follows:

SENSOR STATUS: Lights solid GREEN when all sensors are closed

(System Ready to Arm). Turns OFF when any sensor is open (System Not Ready to Arm).

ARMING STATUS & ALARM MEMORY: Solid RED when armed. Blinks

RED during the Entry Delay countdown, during an alarm, and after an alarm (System Armed) while the system is still armed.

POWER OUTAGE: Flashes BLUE when all sensors are closed (System

Ready to Arm). Flashes RED while the system is armed.

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System Icons

The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons providing system information.

Figure 1 System Icons

Table 1-1 System Icons

AC Power On AC Power Off Sounder Disabled Low Backup Battery

Test Mode Touch Screen

Keypad Trafc

Over-the Air

Firmware Update

Interior Sensor

Open

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Burglary Protection

To detect an intrusion, ensure the GC2e Panel is in the System Ready to Arm state (see "Bypass Sensors" on page 11). Then arm the system.

Arm the System (Stay Mode)

Apply this mode when people and/or pets will be staying inside. Typically, this mode arms the premises' perimeter zones (for example, doors and windows) and leaves the interior zones (for example, motion detectors) disarmed.

To arm the system:

 

At the Security or Menu screen, tap Arm. Tap Stay to arm the system.

The system arms and shows the arming counting down. When the countdown expires, the system is fully armed in the Stay mode.



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Silent Control

You can silence Control Panel beeps and announcements when arming or disarming in Stay Mode (for example, at night when you do not want to disturb occupants who are sleeping) in one of the following ways:

At the Home or Security screen, tap the Silent Control button.

At the Ready to Arm screen, check the Silent Exit box.

On the Exit Delay screen, tap silence.

IMPORTANT: Consult your installer to determine if the Quick Exit feature is enabled on your system. When Quick Exit is allowed and

the system is armed in Stay Mode, you have the option of tapping the Quick Exit button on the System Armed screen to start the

Exit Delay countdown. This gives you time to exit the premises without having to disarm the system. At the end of the countdown, the system automatically re-arms itself in Stay Mode.

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Arm the System (Away Mode)

Apply this mode when people and pets will be leaving the premises. Typically, the installer congures the system so this mode arms both the perimeter

zones (for example, doors and windows) and the interior zones (for example, motion detectors).

To arm the system:

 

At the Security or Menu screen, tap Arm. Tap Away to arm the system.

NOTE: Consult your installer to determine if the Auto Stay feature is enabled. When Auto Stay is enabled and you arm the system

in Away Mode, you must exit the premises through an Exit/Entry door. If no one exits out through an Exit/Entry door at the end of the Exit Delay countdown, the system automatically arms itself in Stay Mode. For more in-depth information, see the GC2e User Guide.

NOTE: Consult your installer to determine if the Exit Delay Restart feature is enabled. When this feature is enabled, if you exit and

then re-enter the premises before the Exit Delay countdown expires, the Exit Delay countdown restarts one time before the system arms. For more in-depth information, see the GC2e User Guide.

The system arms and shows the Exit Delay counting down. When the Exit Delay expires, the system is fully armed in the Away mode.



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Bypass Sensors

Before the system can be armed, all protected doors and windows must be closed or bypassed. If any sensors are open when the system is disarmed, the Arm button on the panel turns YELLOW.

To force bypass all open sensors:

1. At the Security or Menu screen, tap the YELLOW Arm button.

2. At the Bypass screen, tap Bypass All.

3. At the Enter Code screen, enter a valid user code to bypass the sensor.

NOTE: The Quick Bypass feature can also be congured by the installer. Consult with your installer to see if this feature is available on your system.

  

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Disarm the System

When the system is armed, it is actively protecting the premises. When you no longer want the system to protect the premises, you can disarm the system.

Disarm the System from Stay Mode

To disarm the system from Stay mode:



At the Security or Menu screen, tap Disarm. Enter your code to disarm the system.

TIP: If a false burglary alarm is activated while the system is armed (for example, someone inadvertently opens a protected door/

window) and you want to cancel or silence the alarm, see “If You Want to Cancel/Silence a False Burglary Alarm “ on page 14.



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Disarm the System from Away Mode

To disarm the system from Away mode:

Enter the premises through a designated Entry Delay sensor-protected door.



Enter your code to disarm the system.

NOTE: Consult your installer to determine the length of the Entry Delay feature. For more in-depth information, see the GC2e User Guide.

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In the Event of a Burglary Alarm

Sensors have been installed to protect perimeter doors and windows for the premises. Motion detectors may also be installed to protect interior areas.

Each sensor is programmed to alert the system to react in a specic way should its protection zone be violated.

When the system is armed, it initiates the following sequence of events when a protected zone is violated:

1. For instant sensors, the alarm siren immediately sounds and continues to sound until a User Code is entered or for the amount of time specied by the Burglary Bell Cutoff Time setting. The factory default setting is four (4) minutes. Consult your installer to determine the cutoff time for your system.

2. For delayed sensors, the system immediately starts the Entry Delay countdown to allow time to disarm the system. At the end of the countdown,

the alarm siren sounds and will continue to sound until a User Code is entered or for the amount of time specied by the Burglary Bell Cutoff Time setting. The factory default setting for this countdown is 30 seconds. This is designed to reduce the transmission of false alarm reports.

Consult your installer to determine the length of your system's countdown.

3. After the report is received by the Central Station, an operator will respond per the terms dened in your individual Service Agreement with your

2GIG alarm dealer. For more in-depth information about specic alarm protocols, contact your alarm dealer.

If You Want to Cancel/Silence a False Burglary Alarm

In the event of a false alarm (for example, if you enter the home while it is armed and do not disarm the system before the countdown expires), you can silence the alarm and cancel the alarm report using one of these options:

If you disarm the system BEFORE the countdown expires, the system silences the alarm siren and does not transmit an alarm report to the

Central Station.

If you disarm the system AFTER the countdown expires, the system silences the alarm siren and transmits an alarm cancellation report to

the Central Station. For a cancellation report to be transmitted, you must disarm the system before the Alarm Cancel Time expires. Consult your installer to determine the setting for your system.

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If You Need to Use the Duress Code

In the event that you nd yourself needing to transmit a user duress report to the Central Station (for example, being held by an unwanted intruder

against your will), use the steps below to input your system's unique Duress Code. Also, the Duress Code can be entered in any user code entry screen.

This noties the Central

Station that you are in a duress situation without alerting the intruder that you have contacted your provider for assistance. To learn how to create a unique Duress Code for your system, see "Change the Master User or Duress Code" on page 19.

To use your system's unique Duress Code:



Tap the system logo in the lower right corner of the Home screen.

After the duress report is received by the Central Station, an operator will respond per the terms dened in your individual Service Agreement with your 2GIG alarm dealer. For more in-depth information about specic duress situation protocols, contact your alarm dealer.

NOTE: For compliance with ANSI/SIA CP-01-2010, the Duress Code must be a unique code. For more in-depth information, see the GC2 User Guide.

Enter the Duress Code.



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Fire and Emergency Protection

Smoke and Carbon Monoxide (CO) detectors may be installed to protect the occupants of the dwelling from the harmful, and possibly deadly effects

of smoke, heat, and re-related dangers. The system's re and emergency protection features are always protecting the premises. See "Warnings" on

page 23.

NOTE: A professional installer must ensure that all Smoke/Heat alarms and CO detectors are installed in compliance with all national, regional,

and local laws, statutes, and guidelines.

In the Event of a Fire Alarm

In the event an installed re protection zone detects an issue, the following will occur:

1. The alarm siren immediately sounds and continues to sound until a User Code is entered or for the amount of time specied by the Fire Bell Cutoff Time setting. The factory default setting is four (4) minutes. Consult your installer to determine the cutoff time that has been congured

for your system.

2. After the report is received by the Central Station, an operator will respond per the terms dened in your individual Service Agreement with your

2GIG alarm dealer. For more in-depth information about specic alarm protocols, contact your alarm dealer.

If a re alarm is activated, the system emits a warning siren and immediately reports a re to the Central Station. To protect yourself and occupants do

the following:

1. If ames or smoke are present, yell "Fire!" to alert all occupants of a re.

2. Immediately evacuate all occupants from the premises and remain at a safe distance away from the premises.

DANGER: To protect yourself and others from serious injury and/or death, do NOT reenter the premises until it has been deemed safe by

emergency ofcials.

3. Dial 9-1-1 (or your region’s emergency services number) to report the situation to authorities. Always wait to call from a safe location.

NOTE: It is important to establish and practice an Escape Plan with all members of your household in the event of a re. For more in-depth

information, see the GC2e User Guide.

*The re warning system is only intended for residential installations and is not designed nor intended for commercial installations.

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Manual Alarms

You can notify the Central Station of an emergency event by manually activating the alarm at the GC2e Panel. The Alarm button on the GC2e Panel

is designed with a double-action trigger. This means you must rst press the Alarm button on the panel and then touch and hold the appropriate alarm button on the touchscreen. This reduces the risk of inadvertently transmitting a false alarm to the Central Station.

To activate a manual alarm:



Press the Alarm button on the GC2e Panel.

NOTE: Consult your installer to determine if one or more Wireless Keypads, Wireless 4-Button Key Fob Remotes, or Panic Button Remotes

have been congured to trigger alarms on your system when the appropriate button or button-combination is pressed. If congured to trigger

alarms, the remote will transmit an alert to the system. The system then transmits the appropriate report to the Central Station. For more indepth information, see the GC2e User Guide.

Touch and hold the Panic, Fire or Emergency button for two (2) seconds.



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Security Codes

The system supports a total of 60 unique security codes, which includes the types of security codes detailed below and one (1) Installer Code which is reserved for use by 2GIG alarm dealers and their professional installers.

Types of Security Codes

The system supports three (3) types of security codes:

Master User: You are provided one (1) Master User Code for accessing the System Settings and,

depending how the installer congures your system, other protected features. The factory default

setting for the four-digit code is: 1111. You should always change the default code to a unique one. See "Change the Master User or Duress Code" on the facing page.

User: You can create up to 62 unique user access codes. This is the code that occupants use to

arm and/or disarm the system. See "Create a User Code" on page 20.

Duress: You are provided one (1) Duress Code (User Code #8). See "If You Need to Use the

Duress Code" on page 15. The person who knows the Master User Code should set up the Duress Code that is known only by trusted system users. See "Change the Master User or Duress Code" on the facing page.

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Change the Master User or Duress Code

The Master User Code provides users with the ability to access the System Settings menu and, depending on your system conguration, may also provide access to other protected features. The Duress code lets users send a silent duress report to the Central Station. See "If You Need to Use the Duress Code" on page 15.

IMPORTANT: When customizing codes for your system, ensure they are simple enough to remember, but not something that can be

easily guessed or discovered by an intruder. For example, do not use the dwelling’s physical address, telephone digits, birth dates, or birth years. Codes should only be given to trusted individuals. For example, in a residential installation the primary homeowner may know the Master User Code, while family members and/or legal occupants may only know their individual user code and the Duress Code.

To change the Master User or Duress code:

At the Menu screen, tap Toolbox, enter the system's Master User Code, and then tap the User Management . Next, continue with these steps:



 

At the Users screen, tap the User button for the Master User.

Tap Change Pin.



At the Enter a new user code screen, enter a unique four-digit code and tap OK. Then, conrm the code and tap OK.

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Create a User Code

If you know the system’s Master User Code, you can create individual user codes for people who need system access.

To create a user code:

From the Menu screen, tap Toolbox, enter the system’s Master User Code, and then tap User Management.





At the User Management screen, tap one of the Add User buttons.

TIP: The holder of the Master User Code can also create user code access schedules for users who only need access to a dwelling

during certain hours. For example, au pairs, housekeepers, and personal assistants. For more in-depth information, see the GC2e User Guide.

Enter a unique four (4)-digit code for the new user code and tap OK. Enter the code again and tap OK. At the conrmation screen, tap OK.



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System Tests

To ensure continued protection and proper system operations, it is important to perform a sensor and control panel test on a weekly basis.

To perform System Tests:

At the Menu screen, tap Toolbox and enter the master user code.



At the Menu screen, tap Toolbox, enter the master user code, and tap System

Test.

NOTE: During a test the system sends a Walk Test Started message to the Central Station. When you exit the test, the system sends a Walk

Test Terminated message to the Central Station. For more in-depth information, see the GC2e User Guide.

At the System Test: Console screen, scroll to each sensor listed and trigger it. When all sensors have been tested, tap OK.



At the System Test: Console screen, tap each button in the list. Then tap Yes or No to respond to the test question. After answering all questions, tap OK.



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Limited Warranty

This product is warranted against defects in material and workmanship for one (1) year. This warranty extends only to wholesale customers who buy directly from Nortek Security & Control LLC or through Nortek Security & Control’s normal distribution channels. Nortek Security & Control LLC does not warrant this product to consumers. Consumers should inquire from their selling dealer as to the nature of the dealer’s warranty, if any.

There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out of or in connection with use or

performance of this product or other indirect damages with respect to loss of property, revenue, or prot, or cost of removal, installation, or re-installation.

All implied warranties for functionality are valid only until the warranty expires. This Nortek Security & Control LLC Warranty is in lieu of all other warranties, expressed or implied.

All products returned for warranty service require a Return Authorization Number (RA#). Contact Returns at 1-855-546-3351 for an RA# and other important details.

Waste Electrical and Electronic Equipment (WEEE) Statement

This symbol on a product or on its packaging indicates that this product is not to be thrown away with everyday waste.

Instead, it is your responsibility to dispose of electrical and electronics equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment (W.E.E.E.). The separate collection and recycling of your waste electrical and electronic equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your

waste equipment for recycling, please contact your local city ofce, or your household waste disposal service, or the shop where

you purchased the product.

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Warnings

Limitations of Alarm Products

This product should be tested periodically to make sure it is working properly. The product, if used properly, may reduce the risk of burglary, robbery, and other adverse events that have the potential to result in injury or loss of life; however, Nortek Security & Control is not an insurer. This product is neither insurance nor a guarantee that such an event will be prevented, and users should protect themselves with proper insurance. Nortek Security & Control makes no representation that this product cannot be compromised or circumvented, that it will provide an adequate warning, or that it will prevent any personal injuries, property damage, or other losses. Like any alarm product, it may be bypassed, it is subject to compromise, and it may fail to warn for a variety of reasons, including, but not limited to: improper installation or positioning; improper maintenance; tampering; dead or improperly installed batteries; sensing limitations; component failures; receivers; intrusions may be outside of a product’s designated range and certain environmental

conditions may impact performance, and audible alarm signals may be outside of hearing range, muted by doors, walls, and oors, unheard by deep

sleepers or the hearing-impaired, or overwhelmed by other sounds.

Risk of Noise Induced Hearing Loss

The Alarm is equipped with a warning siren. Exposure to high sound levels or prolonged exposure to the warning siren can result in Noise Induced Hearing Loss (NIHL)

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A L A R M D E A L E R I N F O R M A T I O N

Company Name:

Your Account Number:

Installation Date:

10022258 A

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Nortek 2GIG GC2e User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual