Norstar Voice Mail 4.0 User Guide

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Norstar Voice Mail 4.0 Reference Guide

Norstar is a trademark of Northern Telecom © Copyright Northern Telecom 1998

1-800-4 NORTEL www.nortel.com/norstar

Norstar is a trademark of Northern Telecom. P0886602 Issue 1.0 Printed in Canada

Contents

Chapter 1 How to use this guide 1

Introduction 1 Conventions and symbols used in this guide 2 Prerequisites 2

Chapter 2 Using Norstar Voice Mail 3

Introduction 3 Norstar telephones 3

Single-line display telephones 3

Two-line display telephones 4 Alternate DNs 4 Analog Terminal Adapter (ATA) 5 Entering characters on the Norstar dialpad 5 Norstar Voice Mail voice prompts 6

Interrupting a voice prompt 6 Automated Attendant 6 Types of mailboxes 7

Personal mailbox 7

Information mailbox 8

Special mailboxes 8

Exiting Norstar Voice Mail 8

Chapter 3 Setting up your mailbox 9

Introduction 9 Initializing your mailbox 9 Opening your mailbox 11

Opening a mailbox after it has been initialized 11

Opening your mailbox remotely 11 Mailbox Password 12

Changing your mailbox password 12 Company Directory 13

Recording or changing your name in the Company Directory 13 Assigning a Target Attendant 14

Chapter 4 Feature codes and mailbox options 15

Introduction 15 Feature codes 15

Determining custom feature codes 17

Programing a memory button with a feature code 18

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

Mailbox options 18

Main Mailbox menu and options 19

Mailbox Administration menu 19

Chapter 5 Greetings 21

Introduction 21 Types of mailbox greetings 21

Personal mailbox greetings 21

Information mailbox greetings 23 Recording the Primary or the Alternate mailbox greeting 23 Choosing the Primary or the Alternate mailbox greeting 25 Recording a Personalized mailbox greeting 26 Deleting a Personalized mailbox greeting 27 Recording an Information mailbox greeting 28

Chapter 6 Accessing your messages 29

Introduction 29 Receiving calls 29 Norstar Voice Mail Never Full mailbox feature 29 Listening to your mailbox messages 30

About erased messages 32 Call Screening 33

Chapter 7 Sending messages 35

Introduction 35 Types of messages 35

Broadcast messages 35

Personal messages 35 About recording and sending a message 36 Using the Company Directory 36 Voice Activated Dialing ( Message delivery options 39

Assigning message delivery options using the Open Mailbox

feature 40

Assigning message delivery options using the Leave Message

feature 41 Recording and sending a message using the Open Mailbox feature 41 Recording and sending a message using the Leave Message feature 42 Replying to messages 43

Replying to an internal message sender 43

Replying to an external message sender 44 Sending a message to more than one recipient 44

Sending a message using a Group List 44

ƒ·°°

) 38

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Copying a message to other recipients 45

Forwarding a copy of a message to one or more recipients 45

Chapter 8 Call Forwarding your calls 47

Introduction 47

Call Forwarding your calls to Norstar Voice Mail 47

Setting up Call Forward remotely 47

Call Forward with Caller ID (CLID) 48

Chapter 9 Transfering calls 51

Introduction 51 Transfering calls to a Norstar Voice Mail mailbox 51

Transfering a mailbox owner’s call to Norstar Voice Mail 52 Transfering calls from your mailbox to the Operator 53 Transfering calls from your mailbox to the Automated Attendant 53 Transfering a call to Custom Call Routing (CCR) 53 Outbound Transfer 54 Adding special characters to the destination number 54

Optimizing Outbound Transfer 56

Programming an Outbound Transfer telephone number when Norstar

Voice Mail is behind PBX or Centrex+ 56

Setting up Outbound Transfer to a phone number 57

Setting up Outbound Transfer to a directory number (DN) 57

Changing the Outbound Transfer parameters 58

Turning Outbound Transfer on and off 59

iii

Chapter 10 Off-premise Message Notification 61

Introduction 61 About Off-premise Message Notification 61 Setting up Off-premise Message Notification to a phone number 62 Setting up Off-premise Message Notification to a Directory Number 64

Setting up Off-premise Message Notiﬁcation to a pager number 66 Changing Off-premise Message Notification 68

Changing Off-premise Message Notiﬁcation parameters 68

Changing the destination type from a pager to a telephone or

extension 69

Changing the destination type from phone or extension to a pager 70 Setting up Off-premise Message Notification to more than one

destination 71 Deleting an Off-premise Message Notification destination number 73 Inserting an Off-premise Message Notification destination number 74 Turning Off-premise Message Notification on and off 75

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Chapter 11 Recording a call 77

Introduction 77 Using Call Record 77

Chapter 12 Norstar Voice Mail Tips 79

Introduction 79 Norstar Voice Mail Tips 79

Chapter 13 Troubleshooting 81

Introduction 81

Appendix A: Default values and tone commands 85

Default mailbox numbers for the General Delivery mailbox 85 DTMF tone commands for setting up Off-premise Message Notiﬁcation 85

Glossary 87

Index 93

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

How to use this guide

Introduction

The

Norstar Voice Mail Reference Guide

Quick Reference Guide

. The

Norstar Voice Mail Reference Guide

detailed information to a user about using the Norstar Voice Mail system. This chapter describes:

• How the Reference Guide is organized

• Conventions and symbols used in this guide

• Prerequisites

How the Reference Guide is organized

The

Norstar Voice Mail Reference Guide

Chapter Description

1. How to use this guide Describes the contents and conventions of this guide.

2. Using Norstar Voice Mail Describes Norstar telephones, how Alternate sets work, the Analog Terminal Adapter (ATA), entering characters on the Norstar dialpad, Norstar Voice Mail voice prompts, the Automated Attendant, types of mailboxes and exiting Norstar Voice Mail.

3. Setting up your mailbox Shows how to initialize and open your mailbox. Explains passwords, the Company Directory and Assigning a Target Attendant.

4. Feature codes and mailbox options Describes feature codes and mailbox options.

5. Greetings Describes Primary, Alternate, Personalized and Information mailbox greetings. Shows how to record and choose greetings.

6. Accessing your messages Describes Receiving Calls, the Norstar Voice Mail Never Full mailbox feature, listening to your mailbox messages, and Call Screening.

7. Sending messages Explains types of messages, using the Company Directory, message delivery options, recording and sending a message, replying to messages and how to send a message to more than one recipient.

8. Call Forwarding your calls Describes Call Forwarding your calls.

9. Transfering calls Describes Transfering calls and Outbound Transfer.

10. Off-premise Message Notification Explains what Off-premise Message Notification is and shows how to set up and change Off-premise Message Notification.

11. Recording a call Describes the Call Record feature.

12. Norstar Voice Mail Tips Provides suggestions for the optimal use of Norstar Voice Mail.

is to be used with the

Norstar Voice Mail

gives more

contains the following chapters:

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

How to use this guide

Chapter Description

13. Troubleshooting Provides helpful procedures for problems that might occur while operating Norstar Voice Mail.

Appendix A: Default values and tone commands

Glossary Defines terms used in this guide. Index Provides an alphabetical list of information contained

Provides a list of default values and tone commands.

in this guide.

Conventions and symbols used in this guide

The following conventions and symbols are used for describing features and their operation:

Convention Example Used for

Word is in a special font (shows top line of display)

Underlined word in capital letters (shows bottom line of a two-line display telephone)

Dial pad buttons

Pswd:

PLAY

Command line prompts. Used on single-line and two-line display telephones.

Display button option. Available on two-line display telephones only. You can press the button directly below the option on the display to proceed.

Represents the buttons you press on the dial pad to select a particular option.

Prerequisites

If you are a new user, make sure you are familiar with the operation of Norstar single-line and two-line display telephones. Refer to " page 3 and read the

For more information about Norstar Voice Mail, ask your System Coordinator.

Norstar Telephone User Card

Norstar telephones" on

that came with your telephone.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Using Norstar Voice Mail

Introduction

Norstar Voice Mail works with the Norstar Business Communication System, providing an automated receptionist service. Norstar Voice Mail answers incoming calls, routes them to directory numbers (DNs) and mailboxes within the system, and provides message taking capability.

This chapter describes:

• Norstar telephones

• Alternate DNs

• Analog Terminal Adapter (ATA)

• Entering characters on the Norstar dialpad

• Norstar Voice Mail voice prompts

• Automated Attendant

• Types of mailboxes

• Exiting Norstar Voice Mail

Norstar telephones

Single-line display telephones

Norstar single-line display telephones can be used for most Norstar Voice Mail sessions. If you are a using a single-line display telephone, the display shows the Norstar Voice Mail display command line. The single-line display telephone does not show the display button options.

On a single-line display telephone, all options are given immediately by the voice prompts. Selections are made using the dialpad only. You do not need to wait for the voice prompt to complete the option list. You can interrupt the voice prompt and make your selection immediately.

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Using Norstar Voice Mail

Two-line display telephones

Norstar two-line display telephones show you Norstar Voice Mail commands and options. All system administration tasks, such as setting up a Group List, require a two-line display telephone.

The two-line display can show up to three display button options at a time. In cases where there are more options, wait for the voice prompt to state the other available options. If you know the corresponding dialpad number for the option you want, you can enter it at any time during the voice prompt.

•

Press

to return to the previous display prompt.

An example of the Norstar Voice Mail two-line display is shown in the following Norstar two-line display illustration.

Norstar two-line display

Alternate DNs

You can have up to two Alternate DNs for your mailbox. When a caller dials the main DN (a DN that has Alternate DNs assigned), the call rings at the main DN only.

If the call is not answered and a message is left, a message indicator appears at the main DN and at the Alternate DN(s). You can access the message from the Alternate DN(s) with messages from your main DN telephone.

When an Alternate DN is assigned to a telephone that has Caller ID (CLID) and Display Caller enabled, CLID information is displayed and an audible tone occurs at all telephones when the call goes to Norstar Voice Mail. (For information on enabling Display Caller refer to " The message can be intercepted using the Interrupt Feature, all telephones as long as the caller is still leaving a message.

Display command line Display button options

Display buttons

ƒ ·°⁄

Pswd: OTHR RETRY OK

, the same way that you usually access

Call Forward with Caller ID (CLID)" on page 48.)

ƒ ·°‡

, at

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Analog Terminal Adapter (ATA)

A single-line Norstar telephone can be used for most Norstar Voice Mail sessions. However, you cannot use a single-line telephone attached to an ATA for Norstar Voice Mail System Administration tasks.

There is no Message Waiting Notification when you are using an ATA. Although the single-line telephone does not have a feature button, you can access

Norstar Voice Mail features. To access Norstar Voice Mail features, such as the Leave Message feature or the

Open mailbox feature, call Norstar Voice Mail and follow the voice prompts. The Norstar Voice Mail directory number is determined by using Feature 985 on a Norstar telephone.

If you have an Enhanced ATA, you can also press:

•

˚ • · ° ⁄

to open your mailbox

Using Norstar Voice Mail

to leave a message, and follow the voice prompts.

˚ • · ° ‚

•

Entering characters on the Norstar dialpad

The buttons on your Norstar telephone dialpad act as both numbers and letters. Each button represents a number and also represents letters of the alphabet.

You can enter a maximum number of 16 characters on the command line of the Norstar dialpad. The display shows 16 characters at a time. The prompt remains on the display when fewer than ten characters are entered.

In some situations, the prompt and the information to be entered total fewer than 16 characters, and you can see both the prompt and the information you entered.

An example of a display with less than 16 characters, where the command line prompt remains on the display is the

Pswd:1111 OTHR RETRY OK

The prompt disappears for the following command line prompts:

• Name:

Pswd

command line prompt.

• Log:

• Dest ph:

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

Using Norstar Voice Mail

For instance, the following display shows the

Name: RETRY BKSP OK

When you begin to enter the last name, the disappears. For example, if you are entering the name Partridge, you press the

‡

dialpad button

P RETRY BKSP OK

for P, and the display drops the

The command line prompt is still not shown on the display after you have entered the entire name, although the name is only nine characters.

PARTRIDGE RETRY BKSP OK

Norstar Voice Mail voice prompts

All Norstar telephones provide voice prompts.

Name:

command line prompt:

command line prompt

Name:

prompt.

The voice prompt tells you the dialpad button to press to use different Norstar Voice Mail options. Voice prompts provide the same options as display buttons. Prompts also provide options that do not appear on the display. If you are using a two-line display telephone, you can use either the display button or the dialpad button to access the option.

On a Norstar single-line display telephone the voice prompt plays immediately. If you do not choose an option after four seconds, the voice prompt replays the options. If you still do not choose an option, Norstar Voice Mail ends the session.

On a Norstar two-line display telephone, the voice prompt plays after a five-second delay. If you do not choose an option, Norstar Voice Mail ends the session.

Interrupting a voice prompt

A voice prompt can be interrupted by selecting any option on the display or dialpad. A voice prompt can also be interrupted by pressing voice prompt that is informing you of an error.

Automated Attendant

The Automated Attendant acts as a receptionist for incoming calls. When enabled, the Automated Attendant answers your company’s incoming telephone lines depending upon the time of day. If the caller knows which option they want, they can interrupt the Automated Attendant by pressing their selection on the dialpad of any tone-dial telephone.

. You cannot interrupt a

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Using Norstar Voice Mail

The Automated Attendant provides callers with voice prompt commands associated with each of the following options:

• entering a mailbox number

• entering the directory number

• using the Company Directory

• leaving a message

• reaching the Operator

• selecting an Alternate Language* (not a voice prompt) * If your Norstar Voice Mail system was installed with bilingual capabilities, the

to listen to the Automated Attendant in the Alternate Language.

caller can press When an option has been selected, the Automated Attendant responds to the

command either by routing the call to a DN or mailbox within your company, or directing the caller to the Company Directory or the Operator.

The caller listens and then presses the option they want to use.

Types of mailboxes

A mailbox is a storage place for messages. A Norstar Voice Mail system can have 1000 mailboxes. There are three types of mailboxes:

• Personal

• Information

• Special Most users have personal mailboxes.

Personal mailbox

A personal mailbox is assigned by the System Coordinator and is maintained by the mailbox owner. A personal mailbox can be a user or a guest mailbox.

User mailbox

A user mailbox can be assigned to each mailbox owner who has an operating Norstar DN.

Guest mailbox

Guest mailboxes provide temporary employees and guests with access to internal messaging and call routing features. Guest mailboxes do not have an operating DN. They are assigned a number that looks and works like a DN . This allows the guest mailbox owner to access Norstar Voice Mail in the same way a mailbox owner accesses their mailbox from another DN or telephone. Refer to "

after it has been initialized" on page 11. Ask the System Coordinator for a guest

mailbox.

Opening a mailbox

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

Using Norstar Voice Mail

Information mailbox

An Information mailbox is designed to provide an informative message to a caller. These mailboxes do not have an operating Norstar DN, and the caller cannot leave a message in them. A voice prompt provides a caller with access to Information mailboxes. An Information mailbox is reached through the Automated Attendant, Custom Call Routing (CCR) or the Operator. For more information, refer to

Information mailbox greetings" on page 23.

Information mailboxes are created by the System Coordinator, and are either maintained by the System Coordinator or a mailbox owner.

Special mailboxes

Special mailboxes are set up automatically when the Norstar Voice Mail system is initialized.

The Special mailboxes include:

• General Delivery mailbox

• System Coordinator mailbox

General Delivery mailbox

The General Delivery mailbox is used:

• to collect messages from callers who use a rotary dial telephone

• for individuals in your company who do not have personal mailboxes

• for mailbox owners whose mailboxes are full. For more information, refer to the

Norstar Voice Mail Never Full mailbox feature" on page 29.

The receptionist or System Coordinator sends messages left in the General Delivery mailbox to the appropriate mailbox owner. For more information about the General Delivery mailbox, refer to "

Default mailbox numbers for the General Delivery

mailbox" on page 85.

System Coordinator mailbox

This mailbox is used by your System Coordinator as a personal mailbox. You can leave messages for your company’s System Coordinator in this mailbox.

Ask your System Coordinator for the mailbox number.

Exiting Norstar Voice Mail

To exit Norstar Voice Mail:

• replace the receiver

• press an alternate line button

• press

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

QUIT

when this option appears on the display, to return to the Main menu

•

to return to the Main menu

Setting up your mailbox

Introduction

This chapter shows you how to set up your mailbox and describes the following topics:

• Initializing your mailbox

• Opening your mailbox

• Mailbox Password

• Company Directory

• Assigning a Target Attendant

Initializing your mailbox

Initializing your mailbox prepares your mailbox to receive messages. Your mailbox cannot receive and store messages until it has been initialized.

Initializing your mailbox involves:

• choosing a password from four to eight digits long that does not start with zero

• changing the Norstar Voice Mail default password to your new password

• recording your name in the Company Directory (refer to "

changing your name in the Company Directory" on page 13)

To initialize your mailbox, follow the steps in "

mailbox for the first time" on page 10.

Initializing and opening your

Recording or

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

Setting up your mailbox

Initializing and opening your mailbox for the first time

To initialize and open your mailbox for the first time:

Pswd: OTHR RETRY

Must change pswd

Pswd: RETRY

Again: RETRY

1. Press

2. Press

or £.

Note:

ƒ·°⁄

‚ ‚ ‚ ‚

If you are at another Norstar set, press

•

to access the

the

Log:

prompt, enter your mailbox number

(the default password) and press

OTHR

Log:

display prompt. From

and password as a continuous number. Your mailbox number is normally the same as your directory number. Your default password is

‚ ‚ ‚ ‚

3. This display appears briefly to indicate that you must change your password.

4. Choose a password from four to eight digits long that does not start with zero. Enter your new mailbox password and press

or £.

5. Enter your new mailbox password again and press OK

Record name: RETRY

6. At the tone, record your name in the Company Directory. Press

to erase and re-record your name.

Note:

It is a good idea to include your mailbox

to end your name. Press

RETRY

number in your Company Directory recording.

Accept name? RETRY PLAY

7. Press

⁄

to listen to the recording. Press

For example “

to accept the recording. Press

Paul Wayne, mailbox 5813

PLAY

RETRY

”.

erase and re-record your name.

0 new 0 saved PLAY REC ADMIN

8. Press

to end the session.

After your mailbox is initialized, record your Personal mailbox greetings. If you do not record any Personal greetings, your Company Directory name recording plays to callers who reach your mailbox.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Opening your mailbox

Your mailbox can be opened from:

• your own directory number (DN)

• another Norstar Voice Mail DN

• an outside telephone (as shown in Opening your mailbox remotely)

Opening a mailbox after it has been initialized

This section describes how to open:

• your mailbox from your own telephone

• your mailbox from another Norstar DN

• a Guest mailbox After a mailbox is initialized, follow these steps to open it:

Setting up your mailbox

Pswd: OTHR RETRY

1. Press

2. Enter your mailbox password and press OK or

ƒ·°⁄

Note:

If you are at another Norstar DN, or if you are using a Guest mailbox, press access the

Log:

prompt, enter your mailbox number and

OTHR

Log:

display prompt. From the

password as a continuous number. Your mailbox number is normally the same as your DN.

Opening your mailbox remotely

If you are calling your Norstar Voice Mail mailbox from an outside telephone,

• •

press your mailbox number, password and press

during your greeting to open your mailbox. At the voice prompt, enter

. Follow the voice prompts.

•

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

Setting up your mailbox

Mailbox Password

Your password is from four to eight digits long and cannot start with zero. When you initialize Norstar Voice Mail, the default mailbox password is four zeros (0000). You are prompted to change this password.

It is recommended that you change your password every 30 days. By changing your password regularly, you decrease the chance that someone will discover your password and gain access to your system.

Keep a written copy of your password in a safe place, and avoid giving it to your co-workers. Your mailbox password is used to keep your voice messages private and confidential. For security reasons, it is a good idea to choose an uncommon password (not a predictable password like 1234 or 1111). If someone else knows your password, they can access your mailbox and listen to or delete your messages. They may also be able to access your Norstar Voice Mail system and use it fraudulently or disrupt service.

Changing your mailbox password

You can change your mailbox password at any time. Remember to choose a password from four to eight digits long that does not start with zero.

To change your password:

1. Press

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET

Pswd: RETRY

Again: RETRY

Mailbox admin GREET QUIT

QUIT

2. Enter your mailbox password and press

3. Press

4. Press

5. Enter your new mailbox password and press

6. Enter your new mailbox password again and press

7. Press

ƒ · ° ⁄

ADMIN

PSWD

›

to end the session.

to open your mailbox.

or £

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Company Directory

The Company Directory is a list of mailbox owners on the Norstar Voice Mail system. Before your mailbox can be used to receive messages, you must record your name in the Company Directory. It is a good idea to include your mailbox number in your Company Directory recording. For example “Paul Wayne, mailbox 5813”.

This establishes your “voice” name in a directory that is used by other Norstar Voice Mail users and outside callers who use the Company Directory.

If you do not want your name in the Company Directory, ask your System Coordinator. The Company Directory feature can be disabled by the System Coordinator. If you are unsure whether or not you have this feature, ask your System Coordinator.

Recording or changing your name in the Company Directory

Names included in the Company Directory can be changed at any time. To change your name in the Company Directory:

Setting up your mailbox 13

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Record name: RETRY

Accept name? RETRY PLAY

1. Press

· °

⁄

to open your mailbox.

2. Enter your mailbox password and press OK

3. Press ADMIN

° .

4. Press ⁄.

Note: This is a voice prompt option. It does not

appear as a display button option on a two-line display telephone.

5. At the tone, record your name. Press OK

your recording. The recording of your name is automatically placed in the Company Directory.

6. Press OK

or £ to accept your recording. Press PLAY or ⁄ to listen to the recording. Press RETRY erase and re-record your name in the Company Directory.

or £.

£ to end

or ¤ to

Mailbox admin GREET PSWD QUIT

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

7. Press

to end the session.

14 Setting up your mailbox

Assigning a Target Attendant

The person that you assign to answer your telephone is your Target Attendant. Once you have assigned your Target Attendant, a caller who reaches your mailbox

can press ‚ to speak with the Target Attendant. If the Target Attendant does not answer, the call goes to your mailbox. If your personal mailbox is not available, the call goes to the General Delivery mailbox.

Remember to tell callers in your greetings that if they need assistance they can press

‚

to speak to Target Attendant. For example, “Please press ‚to speak to my

assistant.” The Target Attendant can be any valid DN. The default Target

Attendant is the person assigned as the Norstar Voice Mail Operator. To assign your personal Target Attendant:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Atdt ext: oper

QUIT

Ext: RETRY OPER

Atdt ext: <xxx> CHNG

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press

5. Press CHNG

ƒ·°⁄

ﬁ

or °

to open your mailbox.

or ⁄ to change the Target Attendant. The

or £

Atdt ext:oper prompt indicates that the current Target Attendant is the Norstar Voice Mail Operator.

6. Enter the DN number of your new Target Attendant. Press OPER

or ‚ to change the Target Attendant back

to the Norstar Voice Mail Operator.

7. The Atdt ext:xxx prompt appears, where xxx represents the DN you entered. Press QUIT the number of the Target Attendant. Press CHNG

to accept

or ⁄

to change the Target Attendant.

Press

to end the session.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Feature codes and mailbox options

Introduction

This chapter describes the Norstar Voice Mail feature codes and mailbox options, and includes the following topics:

• Feature codes

• Determining custom feature codes

• Programing a memory button with a feature code

• Mailbox options

Feature codes

The table "Description of feature codes" on page 17 explains the purpose of each Norstar Voice Mail feature code.

Feature codes are assigned during installation. The feature codes in this guide are the default feature codes. If your company is using custom feature codes, you need to find out what the custom feature codes are. To determine the Norstar Voice Mail custom feature codes, refer to "

Determining custom feature codes" on page 17.

Once you know the feature codes that your company is using (default feature codes or custom feature codes), you can program the feature codes onto memory buttons. For information, refer to " page 18.

Programing a memory button with a feature code" on

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

16 Feature codes and mailbox options

Feature Code Name

Leave Message

Open Mailbox

Operator Status

Norstar Voice Mail directory number (DN)

Call Forward to Norstar Voice Mail

Transfer Interrupt

Voice Activated Dialing

Call Record

Default feature code

ƒ ·°‚

ƒ ·°⁄

ƒ ·°¤

ƒ ·°ﬁ

ƒ ·°ﬂ ƒ ·°‡

ƒ ·°°

ƒ ·°·

·°›

Description

Used to leave a message in a mailbox. No password is required.

Used to open your Personal mailbox to listen to your messages and access Norstar Voice Mail options. Your personal password is required.

Not a user feature. Used by the System Coordinator, receptionist, or Operator to set the Operator Status.

Used to determine the Norstar Voice Mail DN. You need to know what the Norstar Voice Mail DN is when you forward your DN to Norstar Voice Mail.

Used to forward all incoming calls to Norstar Voice Mail.

Used to transfer calls to a mailbox. Used to interrupt Norstar Voice Mail when

a caller is listening to your personal mailbox greeting or leaving a message. This allows you to speak with a caller who has reached your mailbox. (Refer to the Note that follows this table.)

The Voice Activated Dialing feature gives you the ability of directing your own calls by speaking the name of the person you want to reach. The Speech Recognition Automated Attendant option must be installed on the Norstar Voice Mail system before this feature can be accessed.

Used to record a telephone call from your Norstar telephone. The resulting message will be deposited in your mailbox.

Note: When a caller leaving a message in a mailbox is interrupted, the part of the

message that was recorded before the interruption remains in the mailbox. Delete this message. If Off-premise Message Notification is turned on, the interrupted message causes Norstar Voice Mail to call the Off-premise Message Notification number immediately. For information on Off-premise Message Notification, refer to "

About Off-premise Message Notification"

on page 61. If Outbound Transfer is turned on, you cannot interrupt the call unless you interrupt it before the caller gets transferred to your Outbound Transfer destination number by pressing ‡. For information on Outbound Transfer, refer to "

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Outbound Transfer" on page 54.

Feature codes and mailbox options 17

Determining custom feature codes

If your company is using custom feature codes, you need to find out what the custom feature codes are. To determine the Norstar Voice Mail custom feature codes, use a Norstar two-line display telephone.

To determine the Norstar Voice Mail feature codes:

Leave msg: F9xx

Open mbox: F9xx

Interrupt: F9xx QUIT

1. Press

ƒ · • ⁄

2. The name and numerical code of the first feature, the Leave Message feature, is shown on the display. The xx represents a number between 00 and 99. Record the custom feature code for the Leave Message feature in the appropriate column in the table "Description of feature codes". Press NEXT

3. The display now shows the name and numerical code of the Open Mailbox feature. Record the feature code for the Open Mailbox feature in the appropriate column in the table "Description of feature codes". Press NEXT

4. Continue pressing NEXT

to show all of the Norstar Voice Mail feature codes and record them in the appropriate column in the table "Description of feature codes".

5. This display is shown when you reach the last Norstar Voice Mail feature code, the Interrupt feature code.

Press QUIT

to end the session.

Once you have determined the custom feature codes, make sure that you record the custom feature codes in the appropriate column in the table "Description of feature codes".

Table 1 Description of feature codes

Feature Code name Default feature

Leave Message Open Mailbox Operator Status Call Forward to Norstar Voice Mail Transfer Interrupt Voice Activated Dialing Record Call

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

code

ƒ ·°‚ ƒ · ƒ ·°⁄ ƒ · ƒ ·°¤ ƒ · ƒ ·°› ƒ · ƒ ·°ﬂ ƒ · ƒ ·°‡ ƒ · ƒ ·°ﬂ ƒ · ƒ ·°· ƒ ·

Custom feature code

___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___

18 Feature codes and mailbox options

Programing a memory button with a feature code

Each Norstar Voice Mail feature code can be programed to a single memory button. To program a memory button:

Program Features

Press a button QUIT

Feature code: QUIT

F_ QUIT CLEAR

Programmed

1. Do not lift your receiver. Press

ƒ•‹

2. There is a transient display which shows Program Features.

3. Press a programable button.

4. Press

5. Enter the feature code number you want to program. For example, enter

·°‚

to program the Leave Message feature code. For a list of frequently used feature codes, refer to the table "

Description of feature

codes" on page 17.

The display shows that the button has been programed.

Repeat steps 1 to 4 for each Norstar Voice Mail feature code you want to program.

Use one of the paper labels that came with your Norstar telephone to identify the programed button. To use the feature, press the labeled button.

Mailbox options

To access the main mailbox menu, refer to the table "Main Mailbox menu and

options". The main mailbox menu options are described in the table "Main Mailbox Options".

To access the mailbox administration menu, refer to "

menu" on page 19. The mailbox administration options are described in the table

Mailbox Administration Options" on page 20.

Mailbox Administration

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Main Mailbox menu and options

To access the main mailbox menu:

Feature codes and mailbox options 19

1. Press

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Table 2 Main Mailbox Options

Display Button

PLAY

REC

ADMIN

Button Task Description Found on Page

¤ ‹ ﬂ °

‚ £

Listening to your mailbox messages (new messages). 30 Message delivery options. 43 Listening to your mailbox messages (saved messages). 30 To change mailbox options. Refer to the Mailbox

Administration menu. To talk to an operator if an operator is available. -About the Automated Attendant. 6

2. Enter your mailbox password and press OK

3. The main mailbox menu options appear. Choose one

ƒ·°⁄

to open your mailbox.

of the options shown in the table below.

or £.

Mailbox Administration menu

To access the Mailbox Administration menu:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Choose one of the options shown in the table ’Mailbox

ƒ·°⁄

Administration Options’.

to open your mailbox.

or £.

° .

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

20 Feature codes and mailbox options

Table 3 Mailbox Administration Options

Display Button

GREET

PSWD

QUIT

Button Task Description Found on Page

⁄

› ﬁ

ﬂ °

•

Recording or changing your name in the Company Directory.

Recording the Primary or the Alternate mailbox greeting.

Changing your mailbox password. 12 Assigning a Target Attendant. The Target Attendant

answers the call if a caller presses 0 during the call. The Target Attendant overrides the Designated Operator.

About Off-premise Message Notification. 61 Outbound Transfer. 54 To quit the Mailbox Administration menu and return

to the Main menu.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Greetings

Introduction

This chapter describes the mailbox greetings and how to record them. This chapter includes:

• Types of mailbox greetings

• Recording the Primary or the Alternate mailbox greeting

• Choosing the Primary or the Alternate mailbox greeting

• Recording a Personalized mailbox greeting

• Deleting a Personalized mailbox greeting

• Recording an Information mailbox greeting

Types of mailbox greetings

The two types of greetings are:

• Personal mailbox greetings (which includes Primary, Alternate, and Personalized greetings)

• Information mailbox greetings

Personal mailbox greetings

Personal mailbox greetings are played to callers who reach your mailbox. Greetings inform callers that they have reached the correct mailbox and give callers any necessary information or instructions. You can change the greetings at any time.

After you have initialized your mailbox, you can record your greetings. If you do not record any Personal greetings, your Company Directory name recording plays to callers who reach your mailbox. Refer to "

the Company Directory" on page 13.

There are three types of Personal mailbox greetings: Primary, Alternate and Personalized.

Recording technique for personal mailbox greetings

When recording your Personal greetings, remember to speak clearly and at a pace that is easy to understand. After recording a greeting, you can replay it before accepting it. You can record or change a greeting from any Norstar telephone or, if you are away from the office, from any touch tone phone. When you record a greeting, do not use the Handsfree feature. You will have better results if you speak directly into the receiver.

Recording or changing your name in

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

22 Greetings

Primary mailbox greeting

Your Primary mailbox greeting is recorded for everyday use. This greeting should include your name and a brief message explaining to callers that you are unable to answer their calls. For example:

“Hi. This is Paul Wayne. I’m not able to take your call right now. Please leave me a message at the tone and I will return your call as soon as possible.”

If you are a new mailbox owner, you should record your Primary mailbox greeting immediately.

Alternate mailbox greeting

The Alternate mailbox greeting is normally used for special circumstances. For example:

“Hi. This is Paul Wayne. I am out of the office until Thursday, the 17th of December. Although I am out of the office, I do check my mailbox daily. Please leave me a message at the tone and I will return your call as soon as possible. Thank you.”

Once it is recorded, you must choose which greeting you want Norstar Voice Mail to play. You can change the selection at any time, and as often as needed.

Personalized mailbox greeting

Personalized mailbox greetings are available only if your company subscribes to the Caller ID (CLID) service from your local telephone company. For more information about CLID, ask your System Coordinator.

A Personalized mailbox greeting plays to callers based on the caller’s phone number. Norstar Voice Mail recognizes the assigned incoming phone number and plays the Personalized mailbox greeting. For example:

“Hi Susan. I may have missed your call, but I don’t want to miss meeting you for lunch. See you at noon.”

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Greetings 23

Information mailbox greetings

Information mailboxes greetings provide messages and announcements to callers. A caller is automatically disconnected after listening to an Information mailbox greeting. Information mailboxes can be used to:

• announce sales

• provide product lists

• announce special events

For example:

“Paddy’s Dance Studio proudly presents an extravaganza of dance. The entertainment begins at 8:00 p.m. on the fourth of July. Toddlers tap is in the White Room. Folk dance is in the Green Room. Classical ballet is in the Pink Room. Contemporary jazz is in the Blue Room. The Studio and Recital Rooms are located at 222 Main Street.”

You should make Information mailboxes easy for a caller to find. Do this by using your company Operator, or the Automated Attendant Company greetings to route the caller. For details, ask your System Coordinator.

Information mailboxes are different from Custom Call Routing (CCR) Information Mailboxes. Callers must use the CCR Tree to access a CCR Information mailbox. For more information about CCR Information Mailboxes, ask your System Coordinator.

Recording the Primary or the Alternate mailbox greeting

This procedure shows you how to record your Primary or Alternate mailbox greetings. To start using Norstar Voice Mail, only a Primary mailbox greeting is necessary. If you do not record any Personal mailbox greetings, your Company Directory name recording plays to callers who reach your mailbox.

If you record both Primary and Alternate mailbox greetings, you must choose which greeting is to be played. If you do not choose a greeting, the Primary mailbox greeting automatically plays. For information on how to choose a greeting, refer to

Choosing the Primary or the Alternate mailbox greeting" on page 25.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

24 Greetings

To record your Primary or Alternate mailbox greeting:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin

PSWD QUIT

Greeting options

CHOOSE CFWD

1. Press

2. Enter your mailbox password and press OK

ƒ·°⁄

to open your mailbox.

or £.

Note: If you are recording a mailbox greeting from a

telephone that has not been assigned to your Personal mailbox, press OTHR. The display shows the Log: prompt. When this prompt appears, enter your mailbox number and password. If you are using a single-line display telephone, press • at the Pswd: prompt to show the Log: prompt.

3. Press ADMIN

4. Press GREET

5. Press REC

or °.

¤.

⁄ .

Greeting:

ALT PERS

Record new?

NO QUIT

Record greeting: RETRY

Accept greeting? RETRY PLAY

Mailbox admin

PSWD QUIT

6. Press PRIME greeting. Press ALT

or ⁄to record the Primary mailbox

or ¤ to record the Alternate

mailbox greeting.

Note: If you are changing your greeting, your current

recorded Primary mailbox greeting begins to play.

7. Press YES

8. Press OK

9. Press OK

⁄

to listen to the greeting. Press RETRY

or ⁄ and record your greeting at the tone.

or £ to end your recording.

or £ to accept the greeting. Press PLAY or

or ¤ to

erase and re-record the greeting.

10. Press

to end this session.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Choosing the Primary or the Alternate mailbox greeting

Primary mailbox greeting

You record a Primary mailbox greeting after initializing your mailbox. If you record a Primary and an Alternate mailbox greeting, you need to choose which greeting plays. If you do not choose a greeting, the Primary mailbox greeting plays automatically.

Alternate mailbox greeting

If you choose the Alternate mailbox greeting, you are asked whether the mailbox should accept messages. If you choose Y in the normal way.

If you choose N (no) the following occurs:

• messages cannot be left in the mailbox

• the Alternate mailbox greeting takes precedence over all other greetings

• if a caller presses a button to cut the message short, they hear a voice prompt that says this is a special greeting

(yes) your mailbox will receive messages

Greetings 25

• if a caller presses a button to send a fax, the fax will go to the general delivery mailbox (not your personal mailbox)

If you choose the Alternate mailbox greeting, remember to change back to the Primary mailbox greeting at the appropriate time.

To choose a Primary or Alternate mailbox greeting:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin

PSWD QUIT

Greeting options REC CFWD

Use greeting: PRIME ALT QUIT

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press GREET

5. Press CHOOSE or ¤ to choose a greeting.

6. Press PRIME

ƒ·°⁄

or °

¤ .

⁄ to choose the Primary mailbox

greeting. Press ALT

to open your mailbox.

¤ to choose the Alternate

or £

mailbox greeting.

Note: If you choose the Alternate mailbox greeting,

go to step 7. If you choose the Primary mailbox greeting, go to step 8.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

26 Greetings

Accept msgs:Y

7. If you choose the Alternate mailbox greeting, you are asked whether the mailbox should accept messages. Press CHNG

to toggle from yes to no. If you choose Y

(yes) then messages will be received. If you choose N

(no) messages cannot be left in the mailbox. Press OK

Mailbox admin GREET PSWD QUIT

8. Press

to end the session.

Note: If you have chosen a greeting that is not yet recorded, you are transfered back to the greeting options menu to record the greeting.

Recording a Personalized mailbox greeting

If your company subscribes to a CLID service, you have the option of recording a Personalized mailbox greeting. For more information about CLID, ask your System Coordinator. The Personalized mailbox greeting is played only for a person calling from the phone number that you designate. For the Personalized mailbox greeting to be played, the phone number you enter must match the caller’s phone number exactly.

Up to three Personalized mailbox greetings can be recorded, but each greeting can be assigned only to one phone number.

Note: Personalized mailbox greetings will not be played if you have recorded and

chosen the Alternate mailbox greeting. The Alternate mailbox greeting takes precedence over all other greetings.

To record a Personalized mailbox greeting:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin

PSWD QUIT

Greeting options

CHOOSE CFWD

Greeting: PRIME ALT

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press GREET

5. Press REC

6. Press PERS

ƒ·°⁄

or ° .

or ¤ .

or ⁄.

or ‹ to record a Personalized mailbox

greeting.

to open your mailbox.

or £.

Greeting: RETRY

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

7. Enter a Personalized greeting number of 1, 2, or 3.

Greetings 27

Ph: <none>

Ph: RETRY

Record greeting: RETRY

Accept greeting? RETRY PLAY

8. Press CHNG or ⁄.

9. Enter the phone number (maximum 10 digits) to which you are assigning the Personalized mailbox greeting. Press OK

or £ to accept the phone number.

10. At the tone, record the greeting. Press OK the recording.

11. Press OK

⁄

or £ to accept the recording. Press PLAY or

to listen to the recording. Press RETRY

erase and re-record the greeting.

12. To record another Personalized mailbox greeting, repeat steps 3 to 11. Press

Deleting a Personalized mailbox greeting

If you have programed Norstar Voice Mail with a Personalized mailbox greeting that you no longer need, you can delete the Personalized mailbox greeting.

to end the session.

or £ to end

or ¤ to

To delete a Personalized mailbox greeting:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin

PSWD QUIT

Greeting options

CHOOSE CFWD

Greeting: PRIME ALT

Greeting: RETRY OK

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press GREET

5. Press REC

6. Press PERS

7. Enter the Personalized greeting number (1, 2, or 3)

ƒ·°⁄

or ° .

or ¤ .

or ⁄ .

or ‹ to choose a Personalized mailbox

greeting.

that you want to delete.

to open your mailbox.

or £

Ph: XXXXXXX CHNG OK

8. Press DEL

Press

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

or ¤ to delete the greeting.

to end the session.

28 Greetings

Recording an Information mailbox greeting

Before you record your Information mailbox greeting, you must determine what the greeting will include. When preparing your greeting, be sure to include important times and dates. Write the greeting and practice reading it aloud. When you are confident the greeting includes everything you want it to, record the greeting. If you are using a Norstar Voice Mail system with bilingual capability, the Information mailbox greeting must be recorded in both languages.

An Information mailbox greeting can be either a Primary or an Alternate mailbox greeting. Perform the steps in "

greeting" on page 23 to record an Information mailbox greeting.

Recording the Primary or the Alternate mailbox

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Accessing your messages

Introduction

This chapter describes accessing your messages and explains the following related topics:

• Receiving calls

• Norstar Voice Mail Never Full mailbox feature

• Listening to your mailbox messages

• Call Screening

Receiving calls

Norstar Voice Mail can be used by any outside caller and by other mailbox owners in your company. Away from the office, Norstar Voice Mail can be used with any touch tone phone. Inside your office, Norstar Voice Mail can be used from any Norstar telephone connected to your company’s Norstar Voice Mail system.

Even outside callers using a rotary dial telephone are able to use Norstar Voice Mail. When a caller uses Norstar Voice Mail from a rotary dial telephone, the system transfers the call to your company receptionist or the Operator. If a receptionist or the Operator is not available to answer the call, the call is transfered to the General Delivery mailbox.

Norstar Voice Mail Never Full mailbox feature

The Never Full mailbox feature allows external callers to leave a message in your mailbox, even if the mailbox is technically “full”. The message is stored in your mailbox, but cannot be accessed until you delete at least one existing message to allow space for the new message. If you attempt to listen to any new messages before deleting an existing message, you hear this voice announcement:

“Your mailbox is full. You must erase some messages before you can listen to new messages.”

You are not able to leave a message in another mailbox, create a new message, Copy, Send, or Reply to a message, until you delete at least one existing message.

The Never Full mailbox feature is not available to internal callers. Internal callers cannot leave messages in mailboxes that are technically “full”.

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30 Accessing your messages

Listening to your mailbox messages

To listen to your messages:

1. Press

Pswd: OTHR RETRY

2 new 0 saved

REC

2. Enter your mailbox password and press OK

A number of options are available to you during and after listening to a message. The table “Listening to your mailbox messages” shows the options and when they are available.

Listening to your mailbox messages

Option Button Available

while listening to a message

Backup

Copy

End of Message

Envelope

Erase

Forward

⁄

< <<

ﬁ

COPY

‹ ‹

or > >> > >>

‡

ERASE

‹

> >>

X Rewinds the message nine seconds and

X X Sends a copy of the message to one or more

X Skips to the end of the message.

X X Plays the information on the message envelope.

X X Deletes the message currently being played or,

X Advances the message nine seconds and

ƒ·°⁄

3. Press

PLAY to listen to your messages. For options,

refer to the table "

messages".

4. Press

Available after listening to a message

to open your mailbox.

or £.

Listening to your mailbox

to end the session.

Description

resumes playing it from that point.

mailboxes. When you record the introduction to the forwarded message, the introduction must be more than three seconds long.

Envelope information includes the date and time the message was sent and, if the message was internal, the directory name of the sender. This option is not shown on the display.

if no messages are playing, deletes the message just played. Deleted messages remain in your mailbox until the session is ended. (Refer to Notes 1.

continues playing from that point. A message can be forwarded as many times as required.

and 2.)

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Listening to your mailbox messages

Accessing your messages 31

Option Button Available

while listening to a message

ﬂ

X X Plays the next message in your mailbox. If used

£ £

Pause/ Continue

X Stops a message temporarily. When you stop

STOP/ PLAY

Quit

Replay

›

•

⁄⁄

X X Stops playing the current message and begins

X Goes back to the beginning of the message and

< <<

Replay

⁄

Available

Description after listening to a message

while a message is playing, it stops playing the

current message and plays the next message in

your mailbox. This option is not shown on the

display.

the message, you have the option to play the

previous message, continue playing the current

message, or skip to the next message.

playing the previous message. This option is not

shown on the display.

X Stops playing the message and plays the

Mailbox main menu options.

plays the message again.

X Replays the last message. This option is not

shown on the display.

Save Message

Volume Control

‡ ‡

SAVE

•

X X Reply to a message. (Refer to Note 3.)

Reply to a message can be either:

- a message to an internal sender’s mailbox

- a telephone call to an internal or external

party (Refer to Note 4.)

X Saves the message being played. (If you do not

delete a message, it is automatically saved).

This option is not shown on the display unless

you erase a message. If you erase a message,

and play the message again, you are given the

option to press SAVE on a two-line display

telephone. (Refer to Note 2.)

X Adjusts the volume of the message that is

playing. The volume increases each time you

press •

. After four consecutive presses, the volume returns to the lowest level. This option is not shown on the display.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

32 Accessing your messages

Notes:

1. Because your mailbox has limited message storage space, you should delete any messages you no longer need. After a certain time period, your saved messages may be erased automatically. Ask your System Coordinator about this.

2. You can retrieve a deleted message only if you have not quit the session in which you deleted it. Locate the deleted message. Then play (press save (press

‡ ‡

retrieving deleted messages refer to About erased messages.

3. Applies only if the Reply feature is enabled.

4. You can reply to an outside caller by dialing them back if your company subscribes to Caller ID (CLID) service. For further information about replying to an outside caller refer to " page 44.

SAVE) the message. For further information about

Replying to an external message sender" on

⁄ ⁄

) and

About erased messages

After listening to your messages and exiting Norstar Voice Mail, all messages that you do not erase are automatically saved. Since message storage space is limited, we recommend that you erase messages that are no longer needed.

You can retrieve an erased message provided you are still in the Norstar Voice Mail session. An erased message remains in your mailbox until you end the current Norstar Voice Mail session.

When you erase a new or saved message, the number of new or saved messages shown on the display will be decreased by one. Even though the display may show 0 new 0 saved, you can still play and retrieve your erased messages. Press PLAY or

to listen to your erased message. Refer to the table "Listening to your

mailbox messages" on page 30.

After you play your erased message, you are given the option to save it. If you end the current session without saving the erased message, it is permanently deleted from Norstar Voice Mail.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Call Screening

Call Screening allows you to determine who is calling before you accept the call. It applies only to external calls transfered from the Auto Attendant or from Custom Call Routing (CCR). See your System Coordinator for information on CCR.

Call Screening can be useful in the following circumstances:

• when CLID not available

• when CLID is not a reliable indication of the caller identity

• when your Norstar telephone does not have display capabilities

The System Coordinator enables the Call Screening feature for your Norstar Voice Mail system.

Call Screening is unavailable, and the call is transfered immediately for the following types of calls:

• internal calls

• external calls placed directly to your phone number

Accessing your messages 33

• external calls for which you have established a Personalized greeting

How to use Call Screening

To use the Call Screening feature:

1. You receive an external call that is transfered from the Automated Attendant or from Custom Call Routing (CCR).

2. Norstar Voice Mail announces the caller’s name to you. If the caller chooses not to record their name, the voice prompt says, “Unknown caller.”

3. You have the option of accepting the call or having the caller leave a message in your Norstar Voice Mail mailbox:

press ANS press QUIT

or ⁄ to accept the call

or • to transfer the call to your Norstar Voice Mail mailbox

(and the caller is informed that you are not available)

When Call Screening is enabled, Norstar Voice Mail asks the caller to record their

•

name after the tone. (If the caller presses

when they are asked to record their name, the call goes back to the Automated Attendant.) The caller hears a hold tone while they wait. If you do not answer, the caller is informed that you are not available, and the call is transfered to your mailbox.

Since some callers may not like recording their name and waiting for service, this feature should be used with discretion.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

34 Accessing your messages

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Sending messages

Introduction

This chapter describes sending messages and explains the following topics:

• Types of messages

• About recording and sending a message

• Using the Company Directory

• Message delivery options

• Recording and sending a message using the Open Mailbox feature

• Recording and sending a message using the Leave Message feature

• Replying to messages

• Sending a message to more than one recipient

Types of messages

There are two types of messages, Broadcast messages and Personal messages.

Broadcast messages

There might be times when you open your Personal mailbox and a message plays immediately. This is a Broadcast message left by your System Coordinator. This type of message can be sent only by your System Coordinator. Make sure you listen to the entire message. After it plays, the message is automatically erased from your mailbox.

Personal messages

Sending personal messages to a mailbox

To send a message, refer to "About recording and sending a message" on page 36. To send a message when you do not know the person’s mailbox number, use the Company Directory. Refer to "

Personal messages addressed to a Group List

You can send a message to a group of people by addressing a message to a Group List. For more information, refer to " page 44.

Using the Company Directory" on page 36.

Sending a message using a Group List" on

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

36 Sending messages

About recording and sending a message

Messages can be recorded and sent using:

• the Open Mailbox feature (

• the Leave Message feature ( When you use the Open Mailbox feature, you open your personal mailbox and enter

your password. Then you record your message and enter the directory number (DN) of the message recipient.

The Leave Message feature prompts you to enter the DN of the message recipient immediately. Then you record your message. No password is required because you do not open a mailbox.

Both features allow you to:

• use the Company Directory (refer to Using the Company Directory)

• assign message delivery options (refer to "

page 39)

• send a message to more than one recipient (refer to "

than one recipient" on page 44)

Using the Company Directory

ƒ·°⁄

ƒ·°‚

Message delivery options" on

)

Sending a message to more

You can find any initialized mailbox by searching the Company Directory. Use the Company Directory if you do not know the mailbox number of someone you want to send a message to. You can access the Company Directory when:

• the display shows DIR

• the voice prompt announces, “Press £ to use the Directory.”

• you are prompted to choose a mailbox The Company Directory option is available from both the Open Mailbox feature

and the Leave Message feature. Note: If the Voice Activated Dialing feature (

refer to the "

Voice Activated Dialing (

·°°

ƒ·°°

) is enabled,

)" on page 38

for information on using the Company Directory.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Sending messages 37

To access the Company Directory using the Leave Message feature:

Mbox:

QUIT

Last name:

Wayne, Paul RETRY NEXT

1. Press DIR or £ to use the Company Directory.

2. Use the dialpad buttons associated with the first three or four letters of the mailbox owner’s name to locate and select the person’s mailbox. (Enter the last name, first name or both names depending on how your system is set up. This display shows an example of a prompt for a mailbox owner’s last name.) You do not need to enter a comma. Press OK

or £.

For example, to enter the letters “Wayn” press

·¤·ﬂ

. If the mailbox owner has fewer than four letters in their last name, press the buttons on the dialpad to spell out the entire last name, and press

or £. For more information, refer to "Entering

characters on the Norstar dialpad" on page 5.

3. In this example, the name of the mailbox owner, Paul Wayne appears on the display and is announced. To accept the mailbox owner, press OK

or £.

Wayne, Paul

If you do not want the person who is shown, press NEXT or ⁄ to see the next matching name.

4. The greeting of the mailbox owner plays. If the mailbox owner you selected does not have a Personal greeting recorded and selected, you hear their Company Directory recording.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

38 Sending messages

Voice Activated Dialing (

The Voice Activated Dialing feature gives you the ability of directing your own calls by using the Company Directory and speaking the name of the person you want to reach. The Voice Activated Dialing feature is accessed by pressing

ƒ ·°°

set, including analog sets attached via an Analog Terminal Adapter (ATA). Note: Voice Activated Dialing is an optional feature. If this feature is not

available, refer to " information on using the Company Directory.

Voice Activated Dialing works the following way:

• After the user presses user speaks the name of the person they want to contact. No Matches found is displayed if the user fails to provide a name, or provides an invalid name.

• If a voice match is not found, you are routed directly to the regular Company Directory.

• The DIR Activated Dialing feature and into the regular Company Directory.

• Confirm a voice match by pressing OK match, the Voice Activated Dialing feature proceeds as if OK can decline the voice match by pressing RETRY is declined, Voice Activated Dialing presents the next homonym (if there is one) or re-prompts the you to say the name again.

softkey or the

ƒ·°°

)

. Voice Activated Dialing can be accessed from any Norstar

Using the Company Directory" on page 36 for

ƒ ·°°

, a tone is heard at which point the

£ key can be used to transfer out of the Voice

or the

£ . If you not confirm the voice

was pressed. You

or the

• key. After a selection

To access the Voice Activated Dialing feature:

ƒ·°°

you want to reach.

to accept the name and be transfered.

Press RETRY to re-speak the name.

Speak name DIR

Wayne, Paul RETRY ∫∫∫∫

1. Press

2. At the tone, speak the first and last name of the person

3. Press OK

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Message delivery options

Norstar Voice Mail provides you with five possible message delivery options:

• Normal

• Certified

• Urgent

• Private

• Timed Delivery

Option DisplayButton Button Description

Send SEND

Certified CERT

Urgent URGENT

Other OTHR Press OTHR to access the Private and

Private PRIV

Timed TIME

£ or

⁄

‹

›

Sending messages 39

Sends a message with Normal delivery option.

Sends you notification that your message has been received and played.

Messages marked Urgent play before other messages left in the mailbox. Urgent messages are preceded by the voice prompt, “

Timed delivery options. If PRIV appears instead of OTHR, the Timed delivery option is not available.

Private messages cannot be forwarded to another mailbox.

Timed delivery allows you to assign the time that the message is received.

This message is urgent

”.

Normal, Certified, and Private messages are played in the order in which they are received. Urgent messages play before other messages left in the mailbox, except for Broadcast messages. (Refer to "

Broadcast messages" on page 35.) The Certified

and Timed delivery options are available only if you are calling from a telephone that has a mailbox associated with it. Messages sent with the Timed delivery option are played at the time that you specify.

When you use

the Timed delivery option, you first enter the time, including a.m. or p.m. You are then prompted to accept or change the date, which defaults to today or tomorrow, and you can accept the date that corresponds to the next occurrence of the specified time. Dates are shown by month and day, and the year is infered. If the month and day are earlier than the current date, the next year is assumed. When the specified time and date occurs, the message is sent. You cannot cancel the message prior to delivery.

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40 Sending messages

Assigning message delivery options using the Open Mailbox feature

To assign message delivery options using the Open Mailbox feature:

Delivery options CERT URGENT

Delivery options PRIV

Time hhmm: RETRY

4. Press CERT or ⁄ to assign the Certified delivery option.

delivery option

Press URGENT or

Press OTHR to assign the Private or

Timed delivery options. If PRIV

, the Timed delivery option is not available.

OTHR

Note: The OTHR

display button is not available or

¤ to assign the Urgent

appears instead of

required for single-line display telephones. You can access the Private and Timed Delivery options by pressing the dialpad buttons on either a two-line or a single-line display telephone.

5. Press PRIV delivery option. If you press

or ‹ to send a message with a Private

PRIV or ‹, go to step

14. If you want to send a message with the Timed delivery option press TIME

or ›. If you press TIME

or › , continue with step 10.

6. Enter the time that you want to send a message using

the Timed delivery option

hh:mm RETRY AM PM

hh:mm am/pm RETRY OK

Tu mm dd CHNG NXTDAY OK

Wayne, Paul OPTS CC

Note: This is a four digit field. Any single-digit hour

or minute must be preceded by a zero. For example, enter 0800 for eight o’clock.

7. Press AM

8. Press OK

RETRY

9. Press CHNG different date. Press NXTDAY

or ⁄or PM or ¤.

or £to accept the time you entered or press

or •to change the time.

or ⁄ to change the date shown to a

to change the date to the

next day (the day after the date that is shown). Press

or £to accept the date shown, which defaults to

today or tomorrow, and select the one that corresponds to the next occurrence of the specified time.

10. Press SEND

or £ to send this message now. Press •

to cancel all delivery options.

Press

to end this session.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Sending messages 41

Assigning message delivery options using the Leave Message feature

To assign message delivery options using the Leave Message feature:

Mbox: DIR QUIT

1. Press

2. Enter the mailbox number or Group List number of the

ƒ·°

‚

person or Group you want to leave a message for. If you do not know the mailbox number, press DIR

to use the Company Directory.

Record message: RETRY PAUSE OK

Message options: RETRY PLAY SEND

3. At the sound of the tone, record your message. Press or

PAUSE

you pause, press CONT your message. Press OK Press RETRY

4. Press PLAY sending it. Press RETRY

¤ to pause during your recording. When

¤ to continue recording

or £ to end your recording.

to erase and re-record your message.

or ⁄

to listen to your message before

or ¤ to erase and re-record your message. Press ‹ to access delivery options. Press SEND

or £ to send your message now.

Recording and sending a message using the Open Mailbox feature

To record and send a message using the Open Mailbox feature:

Pswd: OTHR RETRY

0 new 0 saved PLAY

Record message: RETRY PAUSE

1. Press

2. Enter your mailbox password and press OK

3. Press REC

4. Record your message. Press PAUSE

ƒ·°⁄

to open your mailbox.

or ‹ and record your message at the tone.

recording your message to stop temporarily. When you wish to resume recording, press CONT continue recording your message. Press OK end your recording. Press RETRY

to erase and re-

record your message.

Accept rec? RETRY PLAY

5. Press OK

⁄

or £ to accept your message. Press PLAY or

to listen to your message. Press RETRY

erase and re-record your message.

or £.

¤ while

¤ to

or £

or ¤ to

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42 Sending messages

Mbox: DIR

Wayne, Paul OPTS CC

6. Enter the mailbox number or Group List number of the person or Group you want to leave a message for. If you do not know the mailbox number, press DIR

to use the Company Directory.

7. Press SEND or £ to send the message now with the Normal delivery option. Press OPTS

options. Press CC

or › to send this message to more

or ‹

for delivery

than one mailbox owner, with one set of delivery options applied to all recipients.

Note: The display shows the name of the mailbox

owner or Group (in this example, mailbox owner Paul Wayne).

Press

0 new 8 saved PLAY REC ADMIN

to end this session.

Recording and sending a message using the Leave Message feature

To record and send a message using the Leave Message feature:

Mbox: DIR QUIT

Record message: RETRY PAUSE

Message options: RETRY PLAY SEND

‚

1. Press

ƒ·°

2. Enter the mailbox number or Group List number of the person or Group you want to leave a message for. If you do not know the mailbox number, press DIR

to use the Company Directory.

3. At the sound of the tone, record your message. Press

or £ to end your message.

4. Press SEND

or £ or replace the receiver to send the

message using the Normal Delivery Option. Press

or ⁄ to listen to your message. Press RETRY or

PLAY

to erase and re-record your message.

Press ‹ to

change the Delivery Options.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Replying to messages

You can reply to internal message senders and to external message senders. To reply to a message from an external message sender, your company must subscribe to Caller ID (CLID).

Replying to an internal message sender

You can reply to a message from an internal message sender by:

Sending messages 43

1. Using the CALL

option. If you select CALL, you are immediately transfered to the internal message sender’s directory number. You must have an initialized Norstar Voice Mail mailbox and an operating directory to use the CALL option.

2. Using the MSG option. If you select the MSG option, begin recording your reply at the tone.

To reply to an internal message sender:

Pswd: OTHR RETRY

1 new 0 saved

REC ADMIN

End of message

ERASE NEXT

1. Press

2. Enter your mailbox password and press OK

3. Press PLAY

4. After you have listened to your message, press REPLY

ƒ · ° ⁄

or ¤.

or ·.

to open your mailbox.

or £.

Reply to msg MSG

QUIT

5. Press CALL or ¤ to call the message sender. or Press MSG

(Refer to "

or ⁄to record and send a reply.

Recording and sending a message using the

Open Mailbox feature" on page 41.)

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44 Sending messages

Replying to an external message sender

You can reply to a message from an external message sender if your company subscribes to CLID. Before using the Reply option you must play the message.

To reply to an external message sender:

Pswd: OTHR RETRY

1 new 0 saved

REC ADMIN

1. Press

2. Enter your mailbox password and press OK

3. Press PLAY

or ¤.

· ° ⁄

4. Norstar Voice Mail dials the external number directly. If you see the display in step 6, you have to edit the phone number before you can reply to the external caller.

After you call the message sender, your session ends.

Sending a message to more than one recipient

Sending a message using a Group List

A Group List is a collection of mailbox owners. When you send a message to a Group List, each mailbox owner in the Group List receives the same message. If you are a member of the group you are addressing, you do not receive a copy of the message.

to open your mailbox.

or £.

If you would like a Group List for your specific needs, ask your System Coordinator to create a Group List for you. Include the following information for the System Coordinator:

• the mailbox owners’ names

• a list of the mailbox numbers

• the Group List name Your System Coordinator should publish a list of the mailboxes in each Group List.

You can enter the Group List number instead of a mailbox number at the Mbox: prompt. You can also enter the name of the Group List in the Company Directory at the DIR

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

prompt.

Sending messages 45

Copying a message to other recipients

You can copy a message to other recipients using the Open Mailbox feature:

• using ALL - message recipients have the same delivery options

• using CC - this allows message recipients to have different delivery options Note: You cannot copy a message to other recipients using the Leave Mailbox

feature. You cannot copy Private messages.

Forwarding a copy of a message to one or more recipients

From the Main Mailbox menu you can forward a copy of a message during or after playing the message. When you forward a copy of a message to a mailbox, you are prompted to record an introduction to the message. Your introduction has to be at least three seconds long.

When you record an introduction and enter the mailbox number, your introduction and a copy of the message are automatically sent to the mailbox you selected. You then have options to send an additional copy of the introduction and the message to another mailbox, or to quit and return to the Listen to Messages menu. You can forward copies to as many mailboxes as you want. (Messages marked Private cannot be forwarded to another mailbox.)

For more information on playing your messages, refer to "

Listening to your

mailbox messages" on page 30.

Copying a message is not the same as forwarding a message using the Copy option. Copied messages do not have recorded introductions. Refer to "Copying a message

to other recipients" on page 45.

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46 Sending messages

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Call Forwarding your calls

Introduction

This chapter shows the following ways that you can forward your calls:

• Call Forwarding your calls to Norstar Voice Mail

• Setting up Call Forward remotely

• Call Forward with Caller ID (CLID)

Call Forwarding your calls to Norstar Voice Mail

To forward incoming calls to your mailbox, press To cancel Call Forward, do one of the following:

• press

• press CANCEL

Setting up Call Forward remotely

When you are away from the office, you can forward your calls to your Norstar Voice Mail mailbox by using the dialpad of any touch tone phone.

To access your Personal mailbox from another location and set up Remote Call Forward:

1. Call the Automated Attendant or your Norstar telephone from any touch tone

2. Enter your mailbox number and password and press £.

3. Press

∞ ƒ

phone and press

£›

•

while the greeting plays.

· °

›

4. Press

5. Press ‹ to turn call forwarding from the Call Forward menu on and off.

6. Press

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

⁄

to turn Call Forward on and off.

Note: If Call Forward is turned on, the voice prompt says: “Calls will be

answered immediately.” All calls to your telephone are now answered

by Norstar Voice Mail. If Call Forward is turned off, the voice prompt says: “Calls will ring at

your set.”

48 Call Forwarding your calls

7. Press ⁄

to turn Call Display on and off.

Note: If Call Display is turned on, the voice prompt says: “Caller

information will be displayed at your set.” If Call Display is turned off, the voice prompt says: “Caller information will not be displayed.”

8. Replace the receiver to end this session.

Call Forward with Caller ID (CLID)

The Call Forward with CLID feature is available only if your company subscribes to CLID service. If you are not sure whether your company subscribes to CLID service, ask your System Coordinator. CLID will not appear if the caller has a private or unknown phone number.

You can set up Call Forward with CLID to screen calls forwarded to your Norstar Voice Mail mailbox. When the feature is enabled, you hear an Alert tone and the CLID information appears on the telephone display.

To talk to the caller who has been forwarded to your mailbox, press

ƒ·°‡

to interrupt the call.

To turn Call Forward with CLID on and off:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin

PSWD QUIT

Greeting options REC CHOOSE

Forward calls:Y

Display caller:Y

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press GREET

5. Press CFWD

6. Press CHNG

7. Press CHNG

ƒ·°⁄

or ° .

or ¤ .

‹

or ⁄ to turn Call Forward on and off.

or ⁄

to open your mailbox.

or £

to turn Call Display on and off.

Mailbox admin GREET PSWD

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

8. Press

to end the session.

Call Forwarding your calls 49

Call Forward on Busy overrides CLID

If your Norstar telephone is assigned Call Forward on Busy, CLID information does not appear on the display. Call Forward on Busy is a feature that forwards all of your calls to another designated telephone or DN if your telephone is busy. Call Forward on Busy is assigned by the Norstar System Coordinator.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

50 Call Forwarding your calls

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Transfering calls

Introduction

This chapter describes transfering calls and explains the following topics:

• Transfering calls to a Norstar Voice Mail mailbox

• Transfering calls from your mailbox to the Operator

• Transfering calls from your mailbox to the Automated Attendant

• Transfering a call to Custom Call Routing (CCR)

• Outbound Transfer

• Adding special characters to the destination number

• Setting up Outbound Transfer to a phone number

• Setting up Outbound Transfer to a directory number (DN)

• Changing the Outbound Transfer parameters

• Turning Outbound Transfer on and off

Transfering calls to a Norstar Voice Mail mailbox

Any time a caller wants to leave a message in a mailbox, you can easily transfer their call from your Norstar telephone to any mailbox certified and initialized with Norstar Voice Mail.

Transfering calls to a Norstar Voice Mail mailbox has the following advantages:

• If you transfer a call to a mailbox instead of another telephone, the call does not come back to you. If you transfer a call to another telephone and the call is not answered, the call does comes back to you.

• The call is immediately transfered to the mailbox (which saves time).

· °

ﬂ

is not available on the Nortel COMPANION telephone.

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52 Transfering calls

To transfer a call to a mailbox from your Norstar telephone:

1. Press

· °

ﬂ

. Do not press

because the call is put

on hold automatically.

2. Enter the mailbox number or use the Company Directory by pressing DIR.

Note: Press OK

or £ to accept a name when using the Company

Directory. Do not use the Internal Autodial feature.

3. Wait until the display shows Call transferred before attempting any other Norstar Voice Mail functions. The call is automatically transfered and the Norstar Voice Mail session ends.

‡

‚

Note: Do not use

to transfer a call. This feature transfers

the call to a telephone and the call comes back to you.

Transfering a mailbox owner’s call to Norstar Voice Mail

You can transfer a mailbox owner’s call to their Norstar Voice Mail mailbox so that they can change their greetings or retrieve their messages.

Note:

· °

ﬂ

is not available on the Nortel COMPANION

telephone.

To transfer a mailbox owner’s call to their Norstar Voice Mail mailbox from your Norstar telephone:

1. Press

ƒ · ° ﬂ

. Do not press

2. Enter the mailbox owner’s mailbox number.

3. Wait until the display shows Call transferred before attempting any other Norstar Voice Mail functions. The call is automatically transfered and the Norstar Voice Mail session ends.

Note: Do not use

‡

‚

to transfer a mailbox owner’s call. This feature transfers the call to their telephone and the call comes back to you.

After a mailbox owner’s call has been transfered to their mailbox, the mailbox owner must:

•

1. Press

•

while their Personal greeting plays.

2. Enter their mailbox number and password and press £.

3. Follow the voice prompts.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Transfering calls 53

Transfering calls from your mailbox to the Operator

To transfer calls from your mailbox to the Operator, press ‚ while at the Main Mailbox menu. For more information, refer to "

Main Mailbox menu and options"

on page 19.

Transfering calls from your mailbox to the Automated Attendant

To transfer to the Automated Attendant from your mailbox, press £ at the Main Mailbox menu. For more information, refer to "

Main Mailbox menu and options" on page 19.

and "

Automated Attendant" on page 6

Transfering a call to Custom Call Routing (CCR)

About Custom Call Routing (CCR)

Custom Call Routing (CCR) is a single-digit application, providing callers with a more sophisticated menu and a wider range of options. Using CCR, a caller can:

• listen to the Home menu and make a selection

• listen to a pre-recorded CCR Information message

• leave a message in a mailbox

• transfer to another DN or an external number For more information about CCR, ask your System Coordinator.

A call can be transfered to the beginning of a Custom Call Routing (CCR) Tree. To transfer a call to a CCR Tree:

1. Press

· °

ﬂ

. Do not press

2. Choose a CCR Tree by entering a digit from 1 to 4 and pressing £.

3. Wait until the display shows Call transferred before attempting any other Norstar Voice Mail functions. The call is automatically transfered and the Norstar Voice Mail session ends.

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54 Transfering calls

Outbound Transfer

You can set up Outbound Transfer to transfer a caller who has reached your mailbox to a number that you assign. A caller can use Outbound Transfer from any touch tone telephone, and you can direct your Outbound Transfer calls to any telephone.

You can personally inform callers of this feature, or you can inform callers of this feature in your personal greeting. If you choose to inform callers of this feature in your mailbox greeting, you must tell them to press example:

“Hi. This is Brenda Whately. I’m away from the office today. Please leave me a message after the tone and I will return your call as soon as possible. If you need to reach me before tomorrow, press ‡ and you will be transfered to my cellular phone. Thanks.”

Note: The restrictions that apply to your telephone line also apply to Outbound

Transfer numbers. For example, if you are unable to dial long distance phone numbers from your telephone, you cannot have a long distance Outbound Transfer destination. If your mailbox is restricted to DN destinations for Outbound Transfer, see your System Coordinator.

to be transfered. For

‡

For Outbound Transfer to function properly, you must have a greeting recorded. When you set up Outbound Transfer, you can add special characters to the

destination number. Read Adding special characters to the destination number and refer to the tables and example which follow.

Adding special characters to the destination number

Follow the voice prompts or press ADD to add special characters to a destination phone number (or a destination pager number if you are setting up a destination pager number in Off-premiseMessage Notification. The destination pager number cannot be longer than 29 characters.) The destination phone number cannot be longer than 30 characters.

Note: When you are adding special characters, do not press the dialpad

buttons £ to enter a # , or • to enter a * . Press the button directly below the option on a two-line display telephone, or listen for the voice prompts.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Transfering calls 55

To add special characters on a single-line display telephone, refer to the table "Adding special characters using a single-line display telephone". To add special characters on a two-line display telephone, refer to the table "

Adding special

characters using a two-line display telephone" on page 55.

Table 4 Adding special characters using a single-line display telephone

Press Description

to retry or add digits to the destination phone number.

‹

›

ﬁ

ﬂ

•

Adding special characters using a two-line display telephone

Press Description

• to cancel and retry.

or ¤ to retry or add digits to the destination phone number.

DIGS

or ‹ to enter a timed pause which appears as a “P” on the display.

PAUS

to enter a timed pause which appears as a P on the display. Pauses are four seconds long.

to recognize dial tone (behind PBX). The Recognize Dial Tone special character appears as a D on the display.

to enter a # .

to enter a

to cancel and retry.

Pauses are four seconds long.

OTHR to go to the next display to enter the following special characters:

TONE to recognize dial tone (behind PBX). The Recognize Dial Tone

special character appears as a “D” on the display.

# to enter a #

to enter a *

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56 Transfering calls

Optimizing Outbound Transfer

When Norstar Voice Mail transfers a call to an external telephone number using Outbound Transfer, two lines are used. An incoming line is used to connect the caller to your mailbox and an outgoing line is used to transfer the caller to your Outbound Transfer telephone number. Both lines remain in use while the user is connected to the Outbound Transfer telephone number.

In order to optimize the use of Norstar Voice Mail lines, the Outbound Transfer call to an external telephone number can be transferred to the incoming line to make the outgoing call. This type of transfer is called a Link transfer.

Note: A Link transfer can only be performed if the Norstar Voice Mail line are

equipped with Link transfer capability. If a Link transfer is programmed for an Outbound Transfer and your Norstar Voice Mail lines do not support this feature, the caller is disconnected. Ask your System Coordinator before programming the Link transfer.

In order to perform a Link transfer with Outbound Transfer you must add a £ before the Outbound Transfer telephone number. For example, the telephone number would look like:

ﬁ ﬁ ﬁ ⁄ ¤

‹›

where: £ instructs Norstar Voice Mail to use the incoming line to perform the transfer

ﬁ ﬁ ﬁ ⁄ ¤

‹›

is the telephone number dialed

Programming an Outbound Transfer telephone number when Norstar Voice Mail is behind PBX or Centrex+

When Norstar Voice Mail is installed behind a PBX or Centrex+ and you want to access an outside line and recognize dial tone, enter:

£ › ¤ ﬁ ﬁ ﬁ ⁄ ¤

‹›

where:

· accesses an outside line

£ specifies the next digits are special characters › recognizes dial tone ¤ specifies the next digits are numbers to be dialed

ﬁ ﬁ ﬁ ⁄ ¤

‹›

is the phone number dialed

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Setting up Outbound Transfer to a phone number

To set up Outbound Transfer to a phone number for the first time:

Transfering calls 57

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Outbound xfr

SELECT

Ph: RETRY

<x> ADD

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press

5. Press ADMIN

ƒ·°⁄

to open your mailbox.

or £.

or ° .

to open the Outbound Transfer (xfr) menu.

or ⁄ to set up Outbound Transfer.

6. Enter the destination phone number and press OK

7. Press OK (represented by the <x>). Press ADD special characters. For information, refer to "

or £ to accept the destination number

or ¤to add

Adding

special characters to the destination number" on

page 54. After you add special characters, press OK

to accept the destination number.

Transfer: off

QUIT

Transfer: on CHNG

8. Press CHNG

9. Press QUIT

⁄ to turn Outbound Transfer on.

or •

. Press

Setting up Outbound Transfer to a directory number (DN)

To set up Outbound Transfer to a DN for the first time:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press

ƒ·°⁄

to open your mailbox.

or ° .

to open the Outbound Transfer (xfr) menu.

to end this session.

or £.

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58 Transfering calls

Outbound xfr

SELECT

Ext: RETRY

Accept:<x> RETRY

5. Press ADMIN

6. Enter the destination DN and press OK

7. Press OK

or ⁄ to set up Outbound Transfer.

or £ to accept the number.

Note: The <x> represents the DN.

Transfer: off

QUIT

Transfer: on CHNG

8. Press CHNG or

9. Press QUIT

⁄ to turn Outbound Transfer on.

or •

Changing the Outbound Transfer parameters

To change the Outbound Transfer parameters:

<x>

10. Press CHNG or ⁄.

Note: The <x> represents the current Outbound

Transfer destination number.

. Press

or £.

to end this session.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Transfering calls 59

Turning Outbound Transfer on and off

Outbound Transfer can be turned on or off at any time once it has been set up. Turning Outbound Transfer off does not affect any of its assigned parameters.

To turn Outbound Transfer on or off:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Outbound xfr ADMIN

Transfer: on

QUIT

Transfer: off CHNG

1. Press

ƒ·°⁄

to open your mailbox.

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press

5. Press SELECT

6. Press CHNG Press CHNG

7. Press QUIT

or ° .

to open the Outbound Transfer (xfr) Menu.

or ¤.

⁄ to turn Outbound Transfer off.

again to turn Outbound Transfer on.

to end this session.

or £

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60 Transfering calls

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Off-premise Message Notiﬁcation

Introduction

This chapter describes how to set up and change Off-premise Message Notification and includes the following topics:

• About Off-premise Message Notification

• Setting up Off-premise Message Notification to a phone number

• Setting up Off-premise Message Notification to a Directory Number

• Setting up Off-premise Message Notification to a pager number

• Changing Off-premise Message Notification parameters

• Setting up Off-premise Message Notification to more than one destination

• Deleting an Off-premise Message Notification destination number

• Inserting an Off-premise Message Notification destination number

• Turning Off-premise Message Notification on and off

About Off-premise Message Notiﬁcation

You can program Norstar Voice Mail to call you and let you know there is a message for you at a phone number, an extension, or a pager. The Off-premise Message Notification feature is enabled by your System Coordinator.

If you have programed Norstar Voice Mail to call you at a telephone, you are prompted to enter your password before you can listen to your messages.

You can receive notification of a message at a maximum of five different destination numbers assigned by you. When the number of retry attempts is reached for each assigned destination number, the next number in the series is called. For example, Norstar Voice Mail can contact your car phone number first to let you know you have a message. If there is no answer, the call rings at your home number. If there is still no answer, the call rings at your pager number and so on. The number of retry attempts is assigned by your System Coordinator.

If the destination type is phone, you must assign start and stop times. The start and stop times apply to all five notification numbers.

Off-premise Message Notification begins when the start time is reached. It is a good idea to set the start time for the time you will be at the destination phone number, so you will be there to receive your calls.

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62 Off-premise Message Notification

Off-premise Message Notification parameters

The parameters for Off-premise Message Notification can be assigned from any touch tone phone. The parameters include:

• destination type (telephone, extension or pager)

• destination number (telephone, extension or pager)

• time range for receiving calls at phone numbers or DNs (Pagers are notified any time there is a qualifying message.)

• types of message you want to receive (all new messages, or just messages marked urgent)

Note: The restrictions that apply to your telephone line also apply to Off-premise

Message Notification numbers. For example, if you are unable to dial long distance phone numbers from your telephone, you cannot have a long distance Off-premise Message Notification destination number. If your mailbox is restricted to extension destinations for Off-premise Message Notification, see your System Coordinator.

Setting up Off-premise Message Notiﬁcation to a phone number

When you set up Off-premise Message Notification, you can add special characters to the destination phone number. Refer to:

• "Adding special characters to the destination number" on page 54

Optimizing Outbound Transfer" on page 56

• "

To set up Off-premise Message Notification to one phone number for the first time:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press ﬂ to open the Off-premise Message

5. Press ADMIN

ƒ·°⁄

° .

Notification menu.

⁄ to set up Off-premise Message

Notification.

to open your mailbox.

or £.

Destination:

EXT PAGER

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

6. Press PHONE destination.

or ⁄ to choose a phone number

Off-premise Message Notification 63

Ph: RETRY

<x> ADD

Start hhmm: RETRY OK

<start time> RETRY AM PM

<start time> RETRY

Stop hhmm: RETRY OK

7. Enter the destination phone number and press OK or

. The destination phone number cannot be longer

than 30 digits.

8. Press OK

or £ to accept the destination phone

number. The <x> represents the phone number. Press

ADD

refer to "

¤ to add special characters. For information,

Adding special characters to the destination

number" on page 54. After you add special characters,

press OK

or £ to accept the destination number.

9. Enter the start time for Off-premise Message Notification. This is a four-digit field. Any single-digit hour and minute must be preceded by a zero.

10. Press AM

11. Press OK

⁄ or PM or ¤.

or £ to accept the start time.

12. Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single-digit hour and minute must be preceded by a zero.

<stop time> RETRY AM PM

<stop time> RETRY

Start:<start time> CHNG NEXT

Stop:<stop time> CHNG NEXT

Msg type: new CHNG OK

13. Press AM

14. Press OK

15. Press NEXT entered. Press CHNG

⁄ or PM or ¤.

or £ to accept the stop time.

or £ to accept the start time that you

or ⁄ to change the start time.

Note: Steps 16 and 17 allow you to review the start

and stop times.

16. Press NEXT entered. Press CHNG

or £ to accept the stop time that you

or ⁄ to change the stop time.

17. You can choose to be notified of all new messages or urgent messages only. Press OK

or £ to accept the default message type new. This means you are notified whenever you receive a new message. Press CHNG

⁄

to change the message type to urgent. Changing

the message type to urgent means you are notified only when you receive an urgent message.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

64 Off-premise Message Notification

Msg notify ADMIN SELECT

18. Press

to end the session.

Setting up Off-premise Message Notiﬁcation to a Directory Number

To set up Off-premise Message Notification to one directory number (DN) for the first time:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press ﬂ to open the Off-premise Message

5. Press ADMIN

ƒ·°⁄

° .

Notification menu.

⁄ to set up Off-premise Message

Notification.

to open your mailbox.

or £.

Destination: PHONE PAGER

Ext: RETRY

Accept:<x> RETRY

Start hhmm: RETRY OK

<start time> RETRY AM PM

<start time> RETRY

Stop hhmm: RETRY OK

6. Press EXT

7. Enter the destination DN and press OK

8. Press OK

or ¤ to choose a DN destination.

or £.

or £ to accept the destination DN. The <x>

represents the DN.

9. Enter the start time for Off-premise Message Notification. This is a four-digit field. Any single-digit hour and minute must be preceded by a zero.

10. Press AM

11. Press OK

⁄ or PM or ¤.

or £ to accept the start time.

12. Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single-digit hour and minute must be preceded by a zero.

<stop time> RETRY AM PM

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

13. Press AM

⁄ or PM or ¤.

Off-premise Message Notification 65

<stop time> RETRY

Start:<start time> CHNG NEXT

Stop:<stop time> CHNG NEXT

Msg type: new CHNG OK

Msg notify ADMIN SELECT

14. Press OK or £ to accept the stop time.

15. Press NEXT entered. Press CHNG

or £ to accept the start time that you

or ⁄ to change the start time.

Note: Steps 16 and 17 allow you to review the start

and stop times.

16. Press NEXT entered. Press CHNG

or £ to accept the stop time that you

or ⁄ to change the stop time.

17. You can choose to be notified of all new messages or urgent messages only. Press OK

or £ to accept the default message type new. This means you are notified whenever you receive a new message. Press CHNG

⁄

to change the message type to urgent. Changing

the message type to urgent means you are notified only when you receive an urgent message.

18. Press

to end the session.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

66 Off-premise Message Notification

Setting up Off-premise Message Notification to a pager number

When you set up Off-premise Message Notification, you can add special characters to the destination pager number. Read:

• "Adding special characters to the destination number" on page 54

Example of a destination pager number" on page 66

• "

Example of a destination pager number

If you are assigning a pager destination number from behind a PBX or Centrex+, remember to insert a · (depending on your system)

before the

outside line. There is a combined limit of 29 characters for the pager phone number and the pager

message. For example, to reach your pager, enter:

£ to access an

£›

¤ ﬁ ﬁ ﬁ ⁄ ¤

‹› £ ‹

where: £ specifies the next digits are special characters

› recognizes dial tone ¤ specifies the next digits are numbers to be dialed

ﬁ ﬁ ⁄ ¤

ﬁ

‹› is the pager phone number dialed

‹inserts a timed pause Depending on the company supplying your paging service, the programing

sequence may vary. For more information about setting the destination phone number parameters for your pager, contact your pager company.

To set up Off-premise Message Notification to one pager number for the first time:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

ƒ·°⁄

° .

to open your mailbox.

or £.

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

Destination: PHONE EXT

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

4. Press ﬂ to open the Off-premise Message Notification menu.

5. Press ADMIN

⁄ to set up Off-premise Message

Notification.

6. Press PAGER

or ‹ to choose a pager number

destination.

Off-premise Message Notification 67

Pager: RETRY

<x> ADD

Show:<xxxx> CHNG NEXT

7. Enter the destination pager number and press OK or

8. Press OK

or £ to accept the destination pager

number. The <x> represents the pager number. Press

ADD

¤ to add special characters. If the paging

service requires additional answer or setup time, add pause characters to the beginning of the pager message. For information, refer to "

Adding special

characters to the destination number" on page 54.

After you add special characters, press OK

or £ to

accept the destination number.

9. Press NEXT (represented by the

or £ to accept the default pager message

xxxx). The default pager message

sent by Norstar Voice Mail is the Norstar Voice Mail DN. This is the sequence of digits sent after the pager service is dialed (to notify you of who is paging you). Press CHNG

or ⁄ to change the pager message.

Note: There is a combined limit of 29 characters for

the pager phone number and the pager message.

Msg type: new CHNG OK

Msg notify ADMIN SELECT

10. You can choose to be notified of all new messages or urgent messages only. Press OK

or £ to accept the default message type new. This means you are notified whenever you receive a new message. Press CHNG

⁄

to change the message type to urgent. Changing

the message type to urgent means you are only notified when you receive an urgent message.

11. Press

to end the session.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

68 Off-premise Message Notification

Changing Off-premise Message Notiﬁcation

To change the parameters of Off-premise Message Notification refer to:

• Changing Off-premise Message Notification parameters

• "Changing the destination type from a pager to a telephone or extension" on page 69

Changing the destination type from phone or extension to a pager" on page 70

• "

Changing Off-premise Message Notification parameters

To change the Off-premise Message Notification parameters from your Norstar telephone (assuming that you have entered a time range):

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

Notify:<x>

Destination: PHONE EXT PAGER

1. Press

ƒ·°⁄

to open your mailbox.

2. Enter your mailbox password and press OK

3. Press ADMIN

° .

4. Press ﬂ to open the Off-premise Message Notification menu.

5. Press ADMIN

⁄ to set up Off-premise Message

Notification.

6. Press CHNG

⁄ to change the destination.

Note: The <x> represents the type of destination

(phone, extension or pager).

7. Press PHONE destination. Press EXT destination. Press PAGER

or ⁄ to choose a phone number

to choose a DN

or ‹ to choose a pager

number destination.

or £.

<x>: RETRY

8. Enter the destination number and press OK The destination phone number cannot be longer than

or £.

30 digits.

Note: The <x> represents the type of destination

(phone, extension or pager).

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Off-premise Message Notification 69

Notify:<x> CHNG NEXT

Start:<start time> CHNG NEXT

Stop:<stop time> CHNG

9. Press OK (represented by the <x>). Press ADD

or £ to accept the destination number

¤ to add

special characters if the destination number is a phone or pager. For information, refer to "

Adding special

characters to the destination number" on page 54.

After you add special characters, press OK

or £ to

accept the destination number.

Note: If you chose a phone or extension destination,

go to step 11.

10. Press CHNG repeat steps 7 to 9. Press NEXT

⁄ to change the destination and

or £ to continue.

Note: The <x> represents the type of destination

(phone, extension or pager).

11. Press CHNG

12. Press CHNG

or ⁄ to change the start time. Press

or £ to accept the start time.

or ⁄ to change the stop time. Press

or £ to accept the stop time.

Note: Steps 13 and 14 allow you to review the start

and stop times.

Msg type: new CHNG OK

13. Press CHNG urgent. Press OK

or ⁄ to change the message type to

or £ to accept the new default message. You can choose to be notified of all new messages or urgent messages only. This means you are notified whenever you receive a new message. Changing the message type to urgent means you are notified only when you receive an urgent message.

Msg notify ADMIN SELECT

14. Press

to end the session.

Changing the destination type from a pager to a telephone or extension

To change the Off-premise Message Notification destination from a pager to a phone or extension (assuming that you have never entered a time range):

1. Press

ƒ·°⁄

to open your mailbox.

Pswd: OTHR RETRY

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

2. Enter your mailbox password and press OK

or £.

70 Off-premise Message Notification

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

Notify: pager

Destination: PHONE EXT PAGER

3. Press ADMIN

4. Press

ﬂ

or ° .

to open the Off-premise Message

Notification menu.

5. Press ADMIN

or ⁄ to change Off-premise Message Notification. The displays show a review of the first destination type and destination number, followed by the display in step 6.

6. Press CHNG

or ⁄ to change the destination type and

the destination number.

7. Choose the type of destination number. Press PHONE or ⁄ to choose a phone number destination. Press

or ¤ to choose a DN destination.

EXT

8. Press OK Press ADD

or £ to accept the destination number.

¤ to add special characters if the

destination number is a phone. For information, refer

Adding special characters to the destination

to "

number" on page 54.

Notify:<x> CHNG

9. Press NEXT

or £ to continue.

Note: The <x>represents the type of destination

(telephone or extension).

Changing the destination type from phone or extension to a pager

To change the Off-premise Message Notification destination from a phone or extension to a pager:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

4. Press

ƒ·°⁄

or ° .

to open the Off-premise Message

ﬂ

Notification menu.

to open your mailbox.

or £.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Off-premise Message Notification 71

Msg notify

SELECT

5. Press ADMIN Notification. The displays show a review of the first

or ⁄ to change Off-premise Message

destination type and destination number, followed by the display in step 6.

Notify:<x>

6. Press CHNG the destination number.

⁄ to change the destination type and

Note: The <x>represents the type of destination

(phone or extension).

Destination: PHONE EXT

Notify:pager CHNG

7. Press PAGER destination.

8. Press NEXT

or ‹ to choose a pager number

or £ to continue.

Setting up Off-premise Message Notiﬁcation to more than one destination

You can receive notification of a message at a maximum of five different destination numbers assigned by you. The following steps show you how to enter a phone number destination and then add a pager destination for the first time. To set up Off-premise Message Notification to more than one destination number:

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

Destination:

EXT PAGER

Ph:

1. Press

2. Enter your mailbox password and press OK

3. Press ADMIN

ƒ·°⁄

° .

to open your mailbox.

or £.

4. Press ﬂ to open the Off-premise Message Notification menu.

5. Press ADMIN

⁄ to set up Off-premise Message

Notification.

6. Press PHONE

or ⁄ to choose a destination phone

number.

7. Enter the destination phone number and press OK

. The destination phone number cannot be longer

than 30 digits.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

72 Off-premise Message Notification

<x> ADD

Start hhmm: RETRY

<start time> RETRY AM PM

<start time> RETRY OK

Stop hhmm: RETRY

8. Press OK or £ to accept the destination phone number. The <x> represents the phone number. Press

ADD

refer to "

¤ to add special characters. For information,

Adding special characters to the destination

number" on page 54. After you add special characters,

press OK

or £ to accept the destination number.

9. Enter the start time for Off-premise Message Notification.

This is a four-digit field. Any single-digit

hour and minute must be preceded by a zero.

10. Press AM

11. Press OK

⁄ or PM or ¤.

or £ to accept the start time.

12. Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single-digit hour and minute must be preceded by a zero.

<stop time> RETRY AM PM

<stop time> RETRY OK

Notify 2:pager CHNG OTHR

Notify 3:none SETUP

Start:<start time> CHNG NEXT

Stop:<stop time> CHNG NEXT

13. Press AM

14. Press OK

15. Press NEXT

16. Press NEXT

⁄ or PM or ¤.

or £ to accept the stop time.

or £.

or £to continue. Press SETUP to add

another destination.

17. Press NEXT entered. Press CHNG

or £ to accept the start time that you

or ⁄ to change the start time.

Note: Steps 23 and 24 allow you to review the start

and stop times.

18. Press NEXT entered. Press CHNG

or £ to accept the stop time that you

or ⁄ to change the stop time.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Off-premise Message Notification 73

Msg type: new CHNG

19. You can choose to be notified of all new messages or urgent messages only. Press OK

or £ to accept the default message type new. This means you are notified whenever you receive a new message. Press CHNG

⁄

to change the message type to urgent. Changing the message type to urgent means you are notified only when you receive an urgent message.

Msg notify ADMIN SELECT

20. Press

to end the session.

Deleting an Off-premise Message Notiﬁcation destination number

If you have set up more than one destination number in Off-premise Message Notification, you are given the option to delete the destination(s). To delete an Offpremise Message Notification destination:

Pswd: OTHR RETRY

1. Press

2. Enter your mailbox password and press OK

ƒ·°⁄

to open your mailbox.

or £.

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

Notify 1:<x> CHNG NEXT

Notify 1:<x>

INS QUIT

3. Press ADMIN

° .

4. Press ﬂ to open the Off-premise Message Notification menu.

5. Press ADMIN

⁄ to set up Off-premise Message

Notification.

6. Press OTHR

or press NEXT

if you want to delete the first destination,

or £ to scroll through the destinations until you find the destination that you want to delete. When you find the destination that you want to delete, press OTHR

Note: The <x> represents the type of destination

(phone, extension or pager).

7. Press DEL

to delete the first destination number.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

74 Off-premise Message Notification

Notify 1:<x> CHNG OTHR NEXT

8. The first destination number is deleted. The destination changes to become the

Notify 1

Notify 2

destination number.

Note: To delete more destination numbers, press

OTHR and repeat steps 6 and 7. When you are done deleting destination numbers, press to end this session.

Inserting an Off-premise Message Notiﬁcation destination number

You are given the option to insert destination number(s) if you have set up more than one destination number. To insert an Off-premise Message Notification destination:

Pswd: OTHR RETRY

1. Press

2. Enter your mailbox password and press OK

ƒ·°⁄

to open your mailbox.

or £.

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify

SELECT

Notify 1:<x> CHNG OTHR NEXT

Notify 1:<x> DEL

QUIT

3. Press ADMIN

° .

4. Press ﬂ to open the Off-premise Message Notification menu.

5. Press ADMIN

⁄ to set up Off-premise Message

Notification.

6. Press OTHR

to insert a new destination number in the first Off-premise Message Notification position (Notify 1), or press NEXT

to scroll through the destinations until you find the destination position that you want to replace, and then press OTHR

Note: The <x> represents the type of destination

(phone, extension or pager).

7. Press INS

to insert a destination number.

Note: The <x> represents the type of destination

(phone, extension or pager).

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Off-premise Message Notification 75

Notify 1:none

8. Press SETUP follow the steps in "

to set up a new destination number, and

Setting up Off-premise Message

Notification to a phone number" on page 62 or

Setting up Off-premise Message Notification to a

Directory Number" on page 64 or "Setting up Offpremise Message Notification to a pager number" on

page 66.

Note: When you are done inserting destination

numbers, press

to end this session.

Turning Off-premise Message Notiﬁcation on and off

Off-premise Message Notification can be turned on or off at any time. When you turn Off-premise Message Notification off, you do not affect any of the assigned parameters (refer to " Off-premise Message Notification is turned on, you are notified whenever you receive a Norstar Voice Mail message during the time you specified.

To turn Off-premise Message Notification on and off:

About Off-premise Message Notification" on page 61.) When

Pswd: OTHR RETRY

0 new 0 saved PLAY REC

Mailbox admin GREET PSWD QUIT

Msg notify ADMIN

Notify on

TIME OK

Notify off CHNG TIME

1. Press

ƒ·°⁄

to open your mailbox.

2. Enter your mailbox password and press OK

3. Press ADMIN

or °.

4. Press ﬂ to open the Off-premise Message Notification menu.

5. Press SELECT

6. Press CHNG

or ¤.

or ⁄ to turn Off-premise Message

Notification off if it is on (as shown).

7. Press OK

Note: Press TIME

or • .

to review the start and stop time

parameters.

or £

Mailbox admin GREET PSWD QUIT

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

8. Press

to end the session.

76 Off-premise Message Notification

It is possible for a person receiving an Off-Premise Message Notification call to cancel Off-premise Message Notification to their destination number. This is useful when a destination has been incorrectly programed and a wrong party is receiving calls. The recipient of an Off-premise Message Notification call hears the following voice prompt: “Message for (name of mailbox owner). To log in press ⁄ . If you have received this call by mistake, please press ¤ .”

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Recording a call

Introduction

ƒ·°·

resulting message in your mailbox. Before activating the Call Record feature, you should ask the parties on the call for permission to record the call.

The maximum length of the Call Record message is determined by the Class of Service setting for your incoming message length. If the mailbox message length is surpassed, the voice prompt “Recording stopped. The recording limit has been reached” plays and the recording ends. After Call Record has been stopped, you can you can re-activate call will be recorded in two separate messages if this occurs. Ask your System Coordinator for the message length that is assigned to your mailbox.

Note: Call Record is not enabled by default. The System Coordinator must enable

this feature by assigning you a Class of Service that supports Call Record. In some areas Call Record is not available as it contravenes local laws. Ask your System Coordinator about the availability of Call Record in your area.

Using Call Record

After a call is recorded, Norstar Voice Mail places the recorded call, as a message, in the mailbox associated with the extension that activated the Call Record feature. The includes alternate DNs associated with the mailbox. The Call Record message can be forward to other mailboxes. For more information on forwarding messages, refer to "Forwarding a copy of a message to one or more recipients"

allows you to record an active telephone call and place the

ƒ·°·

to start another record call session. The

on page 45.

To record a call:

1. While on an active call, press Other parties on the call may hear hold tones while the system conferences in Norstar Voice Mail. Before the call begins recording, the prompt “This call is being recorded” plays to all the parties on the call and then a recording tone is heard.

Recording PAUSE QUIT

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

2. Press QUIT to stop the call recording. The Call

Record message is left in your mailbox Press PAUSE to suspend the call recording. Press RESUME to continue call recording or press QUIT to stop the call recording. If the message is stopped, all the parties on the call hear “Recording stopped”.

ƒ·°· .

78 Recording a call

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Norstar Voice Mail Tips

Introduction

This chapter describes some easy to follow guidelines for optimizing the use of Norstar Voice Mail.

Norstar Voice Mail Tips

To take advantage of Norstar Voice Mail and its many features: Listen to your messages frequently. Answering your messages promptly

encourages callers to use Norstar Voice Mail, and reassures them that it is as reliable as speaking with you personally.

You do not have to be at your desk to play your messages. When you are away from your desk, you can play your messages from any touch tone phone.

Clean up your mailbox. There is limited storage in your mailbox and within Norstar Voice Mail. Do not save messages unless you need to listen to them again. When you are finished with a message, erase the message to free up storage space for yourself and other mailbox owners.

Keep a record of your password in a secure place. Treat your Norstar Voice Mail password just as you would a secret code. Write down your password and keep it in a safe place. Do not keep your password near your telephone. If you let someone else have temporary access to your mailbox, change your password afterwards. If you forget your password, the System Coordinator can reset it to the default password 0000. You can then enter a new password.

When sending messages, make them brief and to the point. More than 75% of the time spent on a normal business telephone call consists of making small talk, pleasantries and other socializing. Sending a message rather than making a call can save you time. Although you should avoid sounding hurried or rude, try to confine your messages to the essentials.

Change your Primary greeting frequently. It is a good idea to change your Primary greeting on a regular basis. Changing your greeting indicates that you listen to your messages and maintain your mailbox on a regular basis. Changing your Primary greeting provides a personal touch that frequent callers will appreciate.

Make your Alternate greeting specific. Choosing an Alternate greeting usually means you are away from the office. If you are out of the office, indicate in your Alternate greeting when you expect to return. If you will be checking your mailbox even though you are out of the office, make that clear. If callers can reach you at another phone number, ensure that your message includes the phone number and the time period of the temporary arrangement. If you are going to be out of the office, remember to forward your telephone to Norstar Voice Mail.

P0886602 Issue 1.0 Norstar Voice Mail Reference Guide

80 Norstar Voice Mail Tips

Extended Absence Greeting. Begin this greeting by announcing your vacation or travel plans. This gets the attention of the caller. For example, “Vacation alert! Hi,

this is Marshall. I will be on vacation starting on the 5th, and I will be returning to work on the 12th. If you care to do so, please leave a message and I will return your call when I return from vacation. For immediate assistance, please press zero.”

Record your greetings and messages clearly. For a better quality recording, speak directly into the receiver. Do not use the Handsfree feature. Remember to speak clearly with a pleasant voice at a pace that is easy to understand. Do not speak too softly or loudly or make the greeting or message too lengthy. After recording a greeting or message play it back. Make sure that your greeting or message sounds the way you want it to before accepting it.

Do not forget to use the Copy and Reply features. You can use Norstar Voice Mail to send copies of messages to other mailboxes and reply to messages with a message of your own. When sending copies of messages to other people, ensure that your introduction explains why you are forwarding a copy of the message. Is the copy for information only? Should the message have originally been sent to the person to whom you are forwarding it? Who is responsible for the action on the message?

Use Group Lists for multiple copies of messages. If you find that you regularly send the same message to several different people, ask the System Coordinator to create a Group List for you. With a Group List, you can send the same message to all the mailboxes in the Group List.

Encourage Norstar Voice Mail use. Old habits are sometimes hard to break, and some people have difficulty accepting or even trying new technologies. Use your Personal mailbox and other Norstar Voice Mail features, and encourage your coworkers and frequent callers to use them too.

Report problems promptly. If you encounter problems using Norstar Voice Mail, report the trouble to the System Coordinator as soon as possible.

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Troubleshooting

Introduction

This chapter describes some problems that might occur while you are using Norstar Voice Mail. This chapter includes a list of typical problems and what to do when they occur.

The problems you encounter while using Norstar Voice Mail are usually operating problems. Sometimes a difficulty occurs that indicates a system problem with the Norstar Applications Module. When strange or unusual happenings occur that are not covered in this chapter, report them to your System Coordinator immediately.

The Automated Attendant transfers some callers to the General Delivery Mailbox.

Norstar Voice Mail requires a tone signal and a minimum voice level. If a response is not received, the caller is automatically transfered by the Automated Attendant to the Norstar Voice Mail operator. If the operator is not available, the call is transfered to the General Delivery mailbox.

The directory number (DN) being called may not have a mailbox assigned to it. Ask your System Coordinator to verify that the mailbox is assigned to the DN.

Feature 981 produces a LOG prompt on my Norstar display.

Whenever the Log: prompt appears on the display, it can be caused by:

• The DN you are using may not have an operating mailbox. If the DN does not have a mailbox, Norstar Voice Mail requests both a mailbox number and a password.

• A Guest mailbox which normally does not have an assigned DN. Ask your System Coordinator to verify that your DN is properly assigned to your mailbox.

My telephone cannot be forwarded to Norstar Voice Mail.

If you are attempting to forward your DN to Norstar Voice Mail and the display shows Not in service you might be forwarding to the wrong DN number. Use feature code 985 to verify you are calling the correct Norstar Voice Mail DN number.

My mailbox is not accepting messages.

A mailbox will accept messages only when the mailbox is initialized. A mailbox cannot receive messages until it has been initialized by the mailbox owner. Initialize your mailbox. Refer to the Norstar Voice Mail Quickstart in the Norstar Voice Mail User Guide, or to Chapter 3 in this guide.

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82 Troubleshooting

My name is not played in the Company Directory.

Check to ensure that your mailbox has been initialized. If it is not initialized, your name is not played in the Company Directory and your mailbox cannot receive any messages. If you have recorded your Company Directory name, ask your System Coordinator to ensure that the Company Directory Override is set to YES.

I have forgotten my mailbox password.

A forgotten password cannot be recovered. Your old password must be reset to the default password of four zeros (0000). After the System Coordinator has reset your password, you must open your mailbox and change the default password.

I attempt to access my mailbox and am met with the recording:

locked to prevent unauthorized access. Please contact your administrator for assistance.”

“This mailbox has been

Your mailbox is assigned a maximum number of incorrect password attempts. Norstar Voice Mail records the number of incorrect attempts from the last time your mailbox was successfully accessed. Once the number has been passed you are “locked-out”. Your mailbox cannot be opened again until the System Coordinator resets the password.

Norstar Voice Mail Timeout

The Norstar Voice Mail Timeout feature allows five seconds for you to make your option choice. If Norstar Voice Mail does not detect an option selection, the Automated Attendant replays the option list. If an option is still not selected, Norstar Voice Mail ends the session.

Norstar Voice Mail has minimum voice level detection. When Norstar Voice Mail does not detect an audio signal, it requests the caller to speak louder and provides the option to re-record. If no voice level is detected after the prompt, Norstar Voice Mail ends the session.

Messages are cut off

If people need to leave long messages in your mailbox (up to 10 minutes), you can ask the System Coordinator to give you more message recording storage space.

I attempt to listen to my messages and I am met with this recording: “

You must erase some messages before you can listen to new messages.”

Your mailbox is full.

Your mailbox is equipped with the Never Full Mailbox feature, which allows a caller to leave a message in your mailbox, even if the mailbox is “full”. The message will be stored, but cannot be accessed until you delete at least one saved message. If you find that you need more message time in your mailbox, you can ask your System Coordinator to give you more storage space.

Wrong prompt language

If the wrong language appears on the display of your Norstar telephone, ask the System Coordinator to change this.

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Troubleshooting 83

Outbound Transfer does not work.

Ensure that you have recorded the correct instructions for callers in your personal greeting. In your greeting, tell callers to press ‡ to reach you. Refer to "

Outbound

Transfer" on page 54.

Ensure that the destination number that you have entered is not restricted. For example, if you cannot call long distance numbers from your telephone, then you cannot set up Outbound Transfer to a long distance number.

Check to see if Outbound Transfer is turned on. Refer to "Turning Outbound

Transfer on and off" on page 59.

Off-premise Message Notification does not work

If Off-premise Message Notification does not work, ask the System Coordinator to check the Off-premise Message Notification parameters. Also, ask the System Coordinator to check if you are allowed to have Off-premise Message Notification. Ensure that the destination phone number and time parameters are correct.

Ensure that the destination number(s) that you have entered are not restricted. For example, if you cannot call long distance numbers from your telephone, then you cannot set up Off-premise Message Notification to a long distance number.

Check to see if Off-premise Message Notification is turned on. Refer to "

Off-premise Message Notification on and off" on page 75.

Turning

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Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Appendix A: Default values and tone commands

Default mailbox numbers for the General Delivery mailbox

Mailbox number length

2 10 3 100 4 1000 5 10000 6 100000 7 1000000

Default General Delivery Mailbox number

When the Group List leading digit is one then the default General Delivery mailbox numbers begin with the number two.

DTMF tone commands for setting up Off-premise Message Notification

Option function Dialpad button

Review number

Enter more digits

Insert a timed pause (4 sec)

Recognize dial tone (1.5 sec)

Insert a # button tone

Insert a * button tone

Accept number

Cancel and re-enter

⁄ ¤ ‹ › ﬁ ﬂ £

•

When Norstar Voice Mail is installed with PBX or Centrex+ and you want to access an outside line, you must enter the command to recognize a dial tone. For example, enter · to access an outside line, press

then enter › to recognize dial tone

and press ¤ to enter more digits. Enter the destination number, press £ and any required pauses. Each pause entered is four seconds long. For definitions of Pause, Recognize dial tone and Enter more digits, refer to the Glossary.

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Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Glossary

Administration

The tasks involved in maintaining the Norstar Voice Mail mailboxes, greetings and set up configuration.

Alternate greeting

A greeting recorded for a Personal mailbox and played on occasions such as absence, illness, or vacation.

Analog Terminal Adapter

A Norstar product that allows for the connection of an analog device, such as a single-line telephone or a facsimile machine, to a Norstar Voice Mail system.

Attendant sign On/Off

The task performed by a company receptionist or Operator that indicates to Norstar Voice Mail when an Operator is available to answer calls.

Automated Attendant

The Norstar Voice Mail answering service that answers incoming calls with a Company greeting, plays a list of Norstar Voice Mail options to a caller, and performs call routing functions in response to a caller’s dialpad selections.

Broadcast Message

A message that can be sent only by the System Coordinator. This type of message is played in all initialized Personal mailboxes and plays immediately after the mailbox is opened. It is automatically erased after the mailbox owner listens to the message.

Business Status

A Norstar Voice Mail setting that tells Norstar Voice Mail whether a company is closed or open for business.

Class of Service

A predetermined number designation that specifies the Norstar Voice Mail Options for a mailbox.

Company Directory

An internal voice list that contains the names of users with initialized mailboxes designated to appear in the Company Directory.

Conventions

The way certain information has been described. For example, using underlined text to represent second-line display prompt information.

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Default

The parameters preset within the Norstar Voice Mail system.

Designated Operator

An individual in a company who has been assigned to answer the Norstar Voice Mail Operator Request option.

Directory Number (DN)

A two-digit to seven-digit number used to reach a designated telephone.

Display

A one-line or two-line screen on a Norstar telephone that shows Norstar Voice Mail commands and options.

Display buttons

The three buttons that appear on a Norstar two-line display. When pressed, these buttons select the specified Norstar Voice Mail Option.

Display options

The choices available to a user that appear on the Norstar two-line display. Options appearing on the display can be selected using the display or dialpad buttons

Envelope information

A date and time stamp that appears on all messages left in a mailbox. When the message has been left by another mailbox owner, envelope information includes the message sender’s name.

Extension

A Norstar internal telephone. Also a synonym for directory number (DN).

Feature code

A unique three-digit code used to access Norstar Voice Mail features and options.

General Delivery mailbox

One of the two Special mailboxes used to collect messages for individuals in a company who have not been assigned a Personal mailbox.

Greetings

There are three types of Norstar Voice Mail greetings: Company greetings, Personal mailbox greetings and Information greetings. Company greetings are played by the Automated Attendant to incoming callers. Personal mailbox greetings are played to callers who want to leave a message in the selected mailbox. Information mailbox greetings are played to describe goods or services available to callers.

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Group Lists

A collection of mailbox numbers assigned to a special group name and number by the System Coordinator. When a message is sent to a Group List, all mailboxes contained in the list receive the same message.

Guest mailbox

A mailbox assigned to a user who does not have a directory number.

Information mailbox

A mailbox that provides a caller with a message describing goods or services available from your company.

Initialize mailbox

Preparing a mailbox to receive messages, which includes changing a mailbox default password and recording a Company Directory name.

Leave Message

The feature code used to leave messages in Norstar Voice Mail mailboxes.

M7100 telephone

The telephone that has a single-line display, and one programable button without an indicator.

M7208 telephone

The telephone that has a single-line display, and eight programable buttons with indicators.

M7310 telephone

The telephone that has a two-line display with three display buttons, ten programable buttons with indicators, and 12 dual programable buttons without indicators.

M7324 telephone

The telephone that has a two-line display with three display buttons, and 24 programable buttons with indicators.

Mailbox

A storage place for voice messages on the Norstar Voice Mail system.

Mailbox number length

The number of digits allowed in a mailbox number. The mailbox number length ranges from two to seven digits.

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Mailbox overrides

Mailbox overrides are optional parameters in addition to the Class of Service values. The mailbox overrides are: Include in Company Directory, Alternate Extensions, Fax line (virtual), Call Screening, Message Waiting Notification and Outdial route.

Message Delivery options

Message sending options stamped onto a message. There are five Message Delivery Options: Normal, Certified, Urgent, Private and Timed. A Message Delivery Option can be assigned to a message after it has been recorded.

Message Waiting Notification

A display prompt that informs a mailbox owner when a message has been left in a mailbox. This feature is a mailbox override.

Never Full mailboxes

Your Norstar Voice Mail mailbox is equipped with the Never Full mailbox feature, which allows an external caller to leave a message in your mailbox, even if the mailbox is “full”. The message will be stored, but cannot be accessed until you delete at least one saved message.

Off-premise Message Notification

The Norstar Voice Mail feature that calls destination numbers that you set up, to let you know you have a new or urgent message. This feature is a part of the Class of Service.

Operator Status

The Norstar Voice Mail indicator that determines if a company’s receptionist or Designated Operator is available.

Option

A Norstar Voice Mail choice that is given to a user through voice or display prompts.

Password

A four- to eight-digit number that is entered on the dialpad. A password is used to open mailboxes or perform configuration tasks.

Pause

Pause is used when setting up pager notification. Each pause entered is automatically four seconds. For voice pagers, pauses are entered after the pager number to delay the start of the Norstar Voice Mail voice prompt that activates the pager. For alphanumeric pagers, pauses are entered after the pager number and before the digits that appear on the pager display.

Personal mailboxes

Mailboxes assigned to users as a place to store messages.

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Glossary 91

Primary greeting

The main greeting played in a Personal mailbox.

Programable memory buttons

Buttons on the Norstar one-line and two-line display telephones that can store feature codes and numbers.

Recognize dial tone

After accepting the Outbound Transfer or Off-premise Message Notification destination phone number, entering › adds a D to the digit string. The Norstar system uses this to recognize dial tone when an access code is required.

Resetting passwords

A System Coordinator task that changes a mailbox password from its current setting back to the Norstar Voice Mail default setting 0000 (four zeros).

Special mailboxes

The two mailboxes used by the System Coordinator and designated Norstar Voice Mail Operator. The two Special mailboxes are: System Coordinator and General Delivery.

System Coordinator

The person responsible for configuring, updating, and maintaining the Norstar Voice Mail system.

System Coordinator mailbox

One of the two Special mailboxes. This mailbox is used by the System Coordinator for sending Broadcast Messages. This is also the System Coordinator’s Personal mailbox.

Touch tone phone

A push-button telephone that emits DTMF tones.

Voice prompts

The prerecorded voice instructions played when accessing the different Norstar Voice Mail features and options.

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Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Index

Index 93

Activating

Call Forward with Caller ID 47 Outbound Transfer 59

Adding special characters

pause characters 67

to a destination number 54 Alert tone 48 Alternate greeting 22, 79

choosing whether mailbox accepts

messages

using 25 Alternate Language 7

Analog Terminal Adapter

has no feature button 5

no Message Waiting Notification capability

using 5

Assigning

Message Delivery options 36

Personalized greeting 26

Assigning a Target Attendant

overrides routing to Operator 14 Automated Attendant 8, 33, 53, 81

transfering to 53

Automatic disconnection from Information

message 23

Broadcast messages 39

Call Forward on Busy

overrides Caller ID 49

Call Forward with Caller ID

activating 47

canceling 47 Call Record 77

Call Screening

purpose 33

when unavailable 33 Caller ID 22, 26, 32, 33, 48, 49

interaction with Call Forward on Busy 49

Calls

interrupting 16, 48

transfering

to CCR 53 to General Delivery mailbox 29 to Norstar Voice Mail 51

to Operator

to receptionist 29

Canceling

Call Forward with Caller ID 47

Outbound Transfer 59 CCR Information message 53 Certified Message Delivery option 39

Changing

Off-premise Message Notification

parameters 68

Outbound Transfer

destination number

parameters 58 your mailbox password 12 your name in the Company Directory 13

Character limit

for Off-premise Message Notification

destination pager number and message

for Off-premise Message Notification

destination number 67

for Outbound Transfer

destination pager number 54

destination telephone number 54

Choosing the Primary or Alternate greeting 25 Company Directory 7, 13, 36, 82

changing your name in 13 recording your name in 9 removing a name from 13

Company Directory name 21, 23 Copying a message 30

to other recipients 45

using ALL 45

using CC 45

Custom Call Routing (CCR) 53

transfering calls to 53

Custom feature codes 17

Default feature codes 15 Default pager message 67 Default password 9, 12 Default values for Special Mailboxes 85 Deleted messages, retrieving 32

Deleting

Personalized greeting 27

Deleting messages 30

Destination number

character limit 67

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94 Index

for pagers

special characters in 54

when Norstar is behind PBX or Centrex

used to access an outside line 66

Destination pager number

character limit 54, 66

Destination telephone number

character limit 54

Directory number sent as default pager message

Displaying feature codes 17

Entering a destination number 54

Entering characters

on command line 5 Erasing messages 30 Etiquette, telephone 77, 79 Exiting 8 Exiting Norstar Voice Mail 8

by pressing

an alternate line button 8 QUIT display button 8 the Release button 8

by replacing the handset 8

Feature 980 Feature 981 Feature 985 Feature 986 Feature 987

Feature 988 38 Feature codes 13

default 15

displaying 17

programing 18

table of 17

Forwarded messages

recording an introduction for 45 Full mailbox 29

36 36 5 51, 52, 53 48

General Delivery mailbox 29

purpose 8

used when Personal mailbox not available

Greetings

Alternate 22, 79

example 22, 23, 28 purpose 22, 23, 28

using 25 Information 23, 28 Personal 10, 21

Personalized

assigning 26 available with Caller ID 22 deleting 27 recording 26

Primary 22, 79

example 22 purpose 22

recording

Alternate 23 Primary 23

types of

Group List 35

name 44 sending messages to 35

Group message

using a Group List 35

Guest mailboxes 7

no operating extension for 7

Guide, organization 1

Hold tone 33 Home menu 53

Information greeting

example 23, 28 purpose 23, 28

Information message

automatic disconnection from 23

CCR 53 Initializing your mailbox 9 Internal messages, replying to 43 Interrupting calls 16, 48 Interrupting voice prompts 3, 4, 6

Language, Alternate 7 Leave Message feature 5, 36, 41, 42

Listening to your messages. see Playing your

mailbox messages

Mailbox

full 29

initializing 9

setting up 9

Mailbox greetings, see Greetings Mailboxes

General Delivery

purpose 8 Guest 7 Information 8

Norstar Voice Mail Reference Guide P0886602 Issue 1.0

Norstar Voice Mail 4.0 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

How to use this guide

Introduction

Conventions and symbols used in this guide

Prerequisites

Introduction

Norstar telephones

Single-line display telephones

Two-line display telephones

Alternate DNs

Analog Terminal Adapter (ATA)

Entering characters on the Norstar dialpad

Norstar Voice Mail voice prompts

Interrupting a voice prompt

Automated Attendant

Types of mailboxes

Personal mailbox

Information mailbox

Special mailboxes

Exiting Norstar Voice Mail

Setting up your mailbox

Introduction

Initializing your mailbox

Opening your mailbox

Opening a mailbox after it has been initialized

Opening your mailbox remotely

Mailbox Password

Changing your mailbox password

Company Directory

Recording or changing your name in the Company Directory

Assigning a Target Attendant

Feature codes and mailbox options

Introduction

Feature codes

Determining custom feature codes

Programing a memory button with a feature code

Mailbox options

Main Mailbox menu and options

Mailbox Administration menu

Greetings

Introduction

Types of mailbox greetings

Personal mailbox greetings

Information mailbox greetings

Recording the Primary or the Alternate mailbox greeting

Choosing the Primary or the Alternate mailbox greeting

Recording a Personalized mailbox greeting

Deleting a Personalized mailbox greeting

Recording an Information mailbox greeting

Accessing your messages

Introduction

Receiving calls

Norstar Voice Mail Never Full mailbox feature

Listening to your mailbox messages

About erased messages

Call Screening

Sending messages

Introduction

Types of messages

Broadcast messages

Personal messages

About recording and sending a message

Using the Company Directory

Message delivery options

Assigning message delivery options using the Open Mailbox feature

Assigning message delivery options using the Leave Message feature

Recording and sending a message using the Open Mailbox feature

Recording and sending a message using the Leave Message feature

Replying to messages

Replying to an internal message sender

Replying to an external message sender

Sending a message to more than one recipient

Sending a message using a Group List

Copying a message to other recipients

Forwarding a copy of a message to one or more recipients

Call Forwarding your calls

Introduction