Norstar StarTalk Mini Installation Manual

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Page 1

_I_

StarTalk Mini Installation Guide

-c

Page 2

Table of

Contents

Introduction

Ports vs channels Before you start Compatibility check list Package check list Environment check list

Electrical check list Special parts check list Installation check list installing the module Mounting steps Connecting the module to the KSU

1 2 2 3 4 5 6 7 8

and connecting the power supply

Preparing to initialize

Initializing

Connecting a printer to the Mini module

Printer check list

communication parameters

Connecting an RS-232 terminal

Determining Feature Codes

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Page 4

FCC Regulations

This equipment complies with Part 68 Rules and Regulations of the FCC Regulations for direct connection of the public switch telephone network.

Radio frequency interference Warning:

This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause interfer-

ence to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of the FCC Rules and CSA specification

08.8,

which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely cause interference in which case users will be required at their own expense to take whatever measures necessary to correct the interference.

This apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio

Interference Regulations for the Canadian Department of

Communications.

CAUTION:

The Mini module contains

fragile

electronic parts. It weighs 2.2 kg (approximately 5 Ibs).

DO NOT DROP OR BUMP THE MODULE.

Unit must be powered from a class 2 power source UL and CSA listed.

Page 5

In the event of equipment malfunction, all repairs will be performed by Northern Telecom or by one of its authorized dealers.

Address of repair facilities

USA:

Northern Telecom Inc.

Nashville Repair Distribution Center

640

Drive Nashville, TN 37210 Attn. Tel: (615) 883-9220

Canada:

Northern Telecom Canada Ltd.

Telecom Service Division

12345 Albert Hudon Blvd. Montreal North, Quebec

Attn: Customer Service, Dept. 0914 Tel: (514) 324-2020

Page 6

Mini Installation Guide

The Mini module has the following:

. .

The Mini module is connected to the KSU

channels

through the station port. The station port is capable of having either two voice or a voice and data conversation ously. The two voice channels are referred to as the and

of the Station port. This provides with the capability of handling two calls simultaneously on the port.

Before

you start

90 minute Message Storage Pack two-voice channels/one-port no replaceable parts

an external power supply

channels. uses the and channel capability

Read this guide.

Make sure the compatibility conditions are met. A

Compatibility check list

guide.

is provided on page 2 of this

Make sure all the equipment in the package is accounted for. A in this guide.

Make sure the environment and electrical conditions are met. An

are provided later in this guide.

list

Make sure you have the necessary tools to complete the installation. A provided later in this guide.

Make sure you are familiar with the steps required to install An later in this guide.

Make sure you know the Feature Codes. For more information about Feature Codes, refer to

Package check list

Environment

and an

Electrical check

Special parts check list

Installation check list

is provided later

is provided

Determining Feature Codes.

Page 7

Mini Installation Guide

Compatibility

equipped with:

is compatible with Compact (6 x 16)

DR2 software

DR5 software

is compatible with Modular (8 x

equipped with:

software version 5.2 or greater

DR3 software

DR4 software

DR5 software

software

To determine the software type and version of the

KSU, refer to version.

Package

Make sure the package contains:

check list

software

Determining the KSU software type and

the Mini module

a power supply

an RJ-11 teladapt connection cord

a shrink wrapped package of documentation

Page 8

Mini Installation Guide

The installation area should be:

check list

clean, free of dust, dry and well ventilated

between Fahrenheit)

non-condensing relative humidity between 8% and

at least 4 m (approximately 13 ft) from equipment such

as copiers, electrical motors and other equipment that could produce electromagnetic, radio frequency and electrostatic interferences

a wall area approximately 1 m square (approximately

sq)

3 within 305 m (approximately 1000 ft) of the

KSU

and 40” Celsius (approximately to 105”

within 2 m (approximately 6 ft) of a three-wire grounded electrical outlet

a minimum of 16 cm (approximately 6 in) from a corner wall or other component

a minimum of 46 cm (approximately 18 in) from the floor

Note: The distance from the floor should be enough to prevent water damage.

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4 Mini Installation Guide

Electrical

The electrical requirements for the Mini module are:

check list

Note: The Mini module does not require a dedicated circuit. DO NOT the module to an outlet on a circuit that is likely to be overloaded or used by large office equipment or power tools.

for 10 V product voltage 115 VAC nominal (105 to 132 volts)

for the

voltage 220 VAC or 240 VAC nominal (180 to 263 volts)

frequency Hz nominal (47 to 63 Hz) current 0.5 Amps maximum

3rd wire ground

V product

Page 10

Mini Installation Guide

TO begin an installation, you need:

check list

u u

U u U

screwdriver or power drill anti-static grounding strap

two x 20 mm x wood screws (power

two x 20 mm x wood screws (module) one modular telephone jack twisted pair station wire

plywood backboard 2 cm thick surge protector (recommended)

terminal or RS-232 printer and RS-232 printer

cable (optional)

Guide*

Note: equipment is not supplied with the Mini

module.

You might need this guide for instructions on installing a

station port in the event there are no free station ports

available at the distribution block.

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Mini Installation Guide

Installat

check

list

Installing a Mini module means you must:

Install the module

mount the unit to the wall

connect the station port

mount the power supply

connect the power supply

Initialize

Connect a terminal or printer if required (optional)

Determine the Feature Codes

Set the Date and Time

Name the port

Page 12

After have verified the environment conditions and your

the module

equipment, select a location for the module that is close to the KSU, in a place free of traffic. The area should be free of dampness and dust.

Mini Installation Guide 7

Warning: and contains fragile electronic components. bump the module.

The Mini module weighs 2.2 kg (5 Ibs)

Do not drop or

Figure 1 Mini

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8 Mini Installation Guide

Mounting

You must open the door of the unit before you can mount the

module. To mount the module:

Hold the Mini module against the plywood

backboard next to the KSU.

Install a wood screw in the top screw hole, but do not tighten it completely.

Make sure the module is level. Install and tighten a

wood screw in the bottom screw hole.

Tighten the top screw to secure the module.

You are now ready to connect the module to the KSU.

LED

Mounting screw holes

Figure 2

connectors

Stat-Talk Mini

Teladapt jack

25 Pin

connector

Power

connector

Page 14

Compact KSU

Mini Installation Guide

Mini module

Power supply

Figure 3

Distribution block

Mini

RJ-11 teladapt

jack

teladapt cord

installation overview

Page 15

Mini Installation Guide

the

module to the

-- --- --

Before you start connecting the module, make sure one

station port is available at the distribution block. For

Instructions on installing a station port, refer to the

installation Guide

that came with the KSU.

IMPORTANT:

DR2 KSU using software version 5.2, DO NOT connect

to station ports 107, 121, 312, 512, or 712.

To determine the software version, refer

If you are installing on a Modular

lo Determining the

KSU software type and version.

To wire the module:

Locate the distribution block.

Make sure there is one available station port at the distribution block.

Mount the RJ-I 1 teladapt jack next to the distribution

block.

Using twisted pair station wire, connect the teladapt

jack to a free station port on the distribution block.

You are now ready to connect the power supply.

Test the port using a working telephone.

Connect one end of the RJ-11 teladapt connection cord to the station port at the side of the module.

Connect the other end to the jack at the RJ-11 teladapt

jack. Do not use a teladapt cord that is longer than

4.5 m (approximately 14

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Mini Installation Guide

Mounting Y

ou must open the door of the unit before you can mount and

connect the power supply. To mount the power

connecting the

power supply

Connecting the power supply turns ON the power to the

The red power Light Emitting Diode (LED) on the module should light up. If the LED does not light up:

Using two wood screws, secure the power supply to the backboard next to the Mini module.

Mini module. To power on the module:

Plug the five pin connector into the receptacle located

on the right side of the module.

Plug the three-prong plug into a grounded, electrical

outlet.

Verify there is power at the AC end of the power

This completes mounting and connecting the power supply. You are now ready to begin initializing

If there is power at the AC outlet, verify there is power

at the DC end of the power supply.

If there is power a the DC end of the power supply,

replace the Mini module.

, Unit must be powered from a class 2 power source UL .

and CSA listed.

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Mini Installation Guide

Initializing establishes:

initialize .

Before you begin:

the DN digit length to match the DN length the primary and alternate languages of the voice prompts if the Group List option is enabled

the leading digit for Group (if the Group List option is enabled)

Know the DN length, go to any

and The DN appears.

Count the number of digits in the DN.

Important:

software, you must set the DN type of the

DN to be Only’ before you initialize

For instructions on setting the DN type, refer

to the

DN length. If you do not know the

telephone and press

If you are using with

Installer Guide.

Determine if the system is using the bilingual language capability.

Know the primary and alternate languages to be used.

Know if the Group List option is enabled.

Know the leading digit for Group Lists. The Group List leading digit default is nine.

Determine the Note:

you must use a M7310 or M7324 telephone.

For information about Feature Codes, refer to

Determining Feature Codes Mini Programming Record.

Feature Codes.

or the

To initialize

Page 18

-----

initialize

Mini Installation Guide

Enter the System Administration Feature Code. Note: The default code is The display shows:

Enter

Press

(CON

FIG)

The display shows:

Note: To change

and enter the new DN length. The mailbox DN

length MUST be the same as the

mailbox number length, press

DN length.

The mailbox number range is between two and seven

digits.

Press

The display shows:

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Mini Installation Guide

Press The display shows:

. . .

Note: L T

represent French or Spanish. Either FEE or appears on the display. English is abbreviated as French is abbreviated as Spanish is abbreviated as

Select the primary language. The display shows:

Press to enable Group Lists. Note:

If group lists are not required, press

This changes the to an

Caution:

If you disable Group Lists, you must re-

initialize to re-enable Group Lists.

The display shows:

Note:

If 9 is not the Leading Digit for Group Lists indicated on the Record,

press and enter the Group List

Mini Programming

number. Important:

The Group List Leading Digit can be any number from 0 to 9. The Special Mailbox numbers automatically begin with so if you select a Group

List Leading Digit of the Special Mailbox numbers will begin with 2. For example, the System Coordinator mailbox would be 22. The Group List Leading Digit cannot be the same as the first number of the mail-

boxes on the system.

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Mini Installation Guide

Press to enable the Leading Digit.

When the

initial configuration is completed, the

to the date and time.

and then returns

Page 21

Mini Installation Guide

printer to the

Mini

Connecting and using a printer to print Reports is optional. If a printer is not required, proceed to communication parameters. make sure you have an a printer, we recommend using a ribbon cable connector.

Before you install the printer,

cable. If you are connecting

Printer check list

The printer specifications

the printer. These are:

You must open the door of the unit before you can connect the printer. To connect a printer:

must be

serial printer type Note:

unless a serial to parallel interface is used.

printer speeds must support 300 baud

hardware and software compatibility

Note:

are terminated by line feed/carriage return.

cable type must be straight through

Plug the male end of the cable into the

port.

does not work with a parallel printer

supports and all reports

met before you connect

Important: standard RS-232 connector. Make sure you use an appropriately constructed cable to connect the printer to the

Mini module. For more information, refer to

Tables.

Plug the female end of the RS-232 cable into the modem port, located at the back of the printer.

The Mini module RS-232 port is

Figures and

Page 22

The communication parameters are fixed and

communication

cannot be changed. The communication parameters are:

Mini installation Guide 17

parameters .

Connecting an

W-232 terminal

300 baud

. .

For the FE-232 terminal to communicate with terminal parameters must be set to match the parameters.

Note: When configuring the terminal,

carriage return.

For instructions on setting the RS-232 terminal communication parameters, refer to the instruction manual that came

with the terminal.

You must open the door of the unit before you can connect the terminal. To connect the RS-232 terminal to

7 data bits

stop bit

even parity

the

supports

Pin 2 on one end is connected to pin 2 on the other

end, pin 3 on one end is connected to pin 3 on the

other end, and pin 7 on one end is connected to pin 7

on the other end. The end of the cable attached to

must be male. For more information,

Figures and Tables.

The RS-232 parameters must be set to match the

Mini default parameters.

Attach the RS-232 cable to the KS-232

connector.

Attach the other end of the cable to the modem connector on the terminal.

Page 23

Mini Installation Guide

Determining

The default Feature Codes for are 980 through 986, inclusive. When these codes are used by other applications or products (i.e. PCI, Hourglass, or

SMDR

) assigns Feature Codes between and to These codes might not be assigned in sequential order.

To deterrnine the Feature Codes:

Press on a M7310 or M7324 telephone. The display shows:

Note:

Record the Feature Code for the Leave Message Feature on the and

represents a number between 00 and 99.

Mini Programming Record,

Figures and Tables,

Table 4.

Press The display shows the Feature Code for the Open Mailbox Feature. Record this code on

the Figures and Tables,

Continue pressing to show all of the

Feature Codes. Record each Feature Code on the

Figures and Tables,

When you reach the final Feature Code the display

shows:

To end this

Mini Programming Record,

Table 4.

Mini Programming Record,

and

Table 4.

session, press

and

Page 24

Determining the

determine the

Mini Installation Guide

DN:

Enter the Directory Number Code. Note: The default code is The display shows:

Note:

To end this

represents the directory number

session,

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20 Mini Installation Guide

Date and Time

The Date and Time is independent of the Date and Time, and must be set after you initialize

The Date and Time is part of the envelope information that is stamped on incoming messages. The date and time stamp also indicates to

To set the date and time:

which greetings to

Enter the Date and Time Feature Code.

Note:

The default code is

The display shows:

Note: This number depends on the mailbox number length being used. For example, if the mailbox number length is six, you would enter 1000020000. The mailbox number and default password combination for each mailbox number length are shown on

Figures and Tables,

Table 3.

Press

The display shows:

Press The display shows:

Page 26

Mini Installation Guide

Enter year, month, and day> Note: This is a six-digit field. Any single month or day must have a zero

number. For

example, June 4, 1992 must be entered as 920604.

Press

The display shows:

Press

The display shows:

Enter <the time in hours and minutes>

Note: This is a four-digit field. Any single hour or

minute must have a zero preceding the number. For example,

must be entered as 0709.

The display shows:

Press

The display shows:

Note: To return to the date display, press

To end this session, press

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22 Mini Installation Guide

Using

with

software

Naming

port

and

After the installation and initialization are completed, we recommend you use rename the

Note: For more information, refer to the

Guide

When you use a

and Centrext software, you must program parameters correctly to ensure ing the thresholds are the two most important parameters. To check other

that came with the KSU.

Mini Set Up and Operation Guide, Appendix A.

station port to:

DN type and setting and

and Centrext feature compatibility, refer to the

Configuration programming to

Installation

Mini module with

operates properly. Assign-

Important:

designate the DN as only’. For instructions about determining the DN, refer to

assigning the DN type, refer to the

Installer Guide

When you are using with

and Centrext software, you must ensure you

Determining the

DN,

earlier in this guide. For instructions about

Centrext Installer Guide.

Page 28

Mini Installation Guide 23

Trouble-

shooting

Troubleshooting the Star-Talk installation is needed if you attempt to initialize the system and the shows:

Should this occur:

Check the wiring at the distribution block, then enter the System Administration Feature Code. The default

code is

The display should show:

If the display still shows I disconnect the AC power and check all the wiring for the

Mini module. Make sure the:

power supply is connected and plugged in

Mini module has had the necessary time to

complete the three to five minute self testing

procedure

is connected to a working station port

power source to the damaged

Note not operational, unmount and repackage the module, and return it to your distributor.

After checking all the wiring, reconnect the power. Wait three to five minutes and enter the System Administration Feature Code. The display should show:

If you have checked the wiring and the module is still

Mini module is not

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24 Mini Installation Guide

KSU software

The Modular KSU is available with DR2, DR3, DR4, DR5,

software and software version in the system:

type and

version

For example: the display shows:

character to the right of the colon indicates the kind of KSU

software. The fourth character to the right of the colon indicates the language combination of the KSU software. The last three characters indicate the version of software being used.

and Centrext software. To determine the kind of

Enter the Configuration programming from any

or M7324 telephone. Note: ming, refer to the

For more information on Configuration program-

KSU Installation Guide.

Press

to move to the Heading

If the fifth character to the right of the colon is not an E, the KSU software is compatible. If the character is an E, continue to verify the version number.

uses letters of the alphabet to designate version numbers. The letter A represents 0, letter B represents letter C represents 2, and so on.

In the example, F02 is the version number where F represents the number 5. Therefore, the KSU software version

number is 5.2.

Note:

If the software type is not DR2 version 5.2 or greater,

you must upgrade the software.

Page 30

Mini Installation Guide 25

Determining TO

the k

software

version

determine the software version of the Mini

Enter the System Administration Feature Code. Note: The default code is

The display shows:

Enter

Note:

length being used. The mailbox number and default password combination for each mailbox number length are shown on

Press The display shows:

This number depends on the mailbox number

Figures and Tables,

Table 3.

To end the session, press

Press

The display shows:

Page 31

26 Mini Installation Guide

Figures

and

The straight through cable is connected from the Mini module to an terminal. 2 on one end is connected to pin 2 on the other end, pin 3 on one end is

connected to pin 3 on the other end, and pin 7 on one end is connected to pin 7 on the other end. The end of the cable attached to

must be male.

Note: If the connector is not a 25 pin RS-232 connector, refer to the operating manual of the terminal you are connecting for instructions.

Figure 4

Transmit Data

Receive Data

I Ground

Table 1

Mini Module

Pin Definition

Pin 2

Pin 3 Pin 7

RS-232 Terminal

Receive Data Transmit Data Ground

Page 32

Mini Installation Guide

Figure 5

2 3 4 5

Table 2 supply to

Attaching the RS-232 cable

Connection

no connection GND

GND

Pin out of from the power

Mini

Figure

the power supply

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28 Mini Installation Guide

System Coordinator mailbox

and default password

DN length

mailbox

number length

combination

120000

1020000

10020000

100020000

1000020000

10000020000

Table 3 DN length, corresponding mailbox number length and System Coordinator mailbox number and default password combination

The default Feature Codes for are 980 through 986,

inclusive. When these Feature Codes are used by other

applications or products (i.e. PCI, RAD, SMDR) assigns Feature Codes between 900 and 999 to

These codes might not be assigned in sequential

order. Record the assigned Feature Codes on Table 4.

Feature Code name

Number

Leave Message Feature 9 __ __

Open Mailbox

Feature 9 __ __

Operator Status Feature 9

System Administration Feature 9 __ __

Date and Time Feature 9 __ __

Directory Number Feature 9

Transfer

Table 4 Assigned Feature Codes

Feature 9 __ __

Page 34

_I_

StarTalk Mini Reference Guide

-c

Page 35

Table of contents

How to use this guide

Introduction How this guide is organized Other documents

Knowing the different symbols

Prerequisites

l-l

l-2

l-3

1-4

2. Learning about

Introduction

How works

Who can use

About the Feature Codes

Determining

Feature Code descriptions About the Automated Attendant About the Company Directory About the mailboxes

The Special Mailboxes

Personal Mailboxes

Information Mailboxes Mailbox rules Using the Using with a two-line display Using Using Entering characters into the command line About the

Interrupting a voice prompt Exiting from Programming a memory button

with a single-line display

with an Analog Terminal Adapter

voice prompts

Feature Codes

2-1

2-l

2-l 2-2 2-3 2-4 2-5 2-6 2-7

2-a' 2-a 2-9 2-9 2-9

2-10 2-11 2-11

2-12

2-13 2-14 2-14 2-14 2-15

Mini Reference Guide

Page 36

2 Table of contents

3. Information Mailboxes

Introduction Using Information Mailboxes

Where to begin Recording the Information Mailbox Greeting

4. Your Personal Mailbox

Introduction Personalizing your mailbox

Initializing your mailbox Your personal greetings

Primary mailbox greetings

Alternate mailbox greetings Recording your primary greeting Recording your alternate greeting

Selecting a personal greeting

Mailbox options

Listening to your messages

Options while a message is playing Options at the end of a message Copy option

Reply options

Record a message

Mailbox Administration

Changing a Company Directory name Greeting options

Record option Selecting a greeting

Changing your mailbox password

Off-premise Message Notification

Setting Up Off-premise Message Notification parameters Assigning Message Notification Changing the destination number

3-l

3-l 3-l

3-2 3-3

4-l

4-l 4-l

4-2 4-5 4-6 4-6

4-7

4-9 4-11 4-13

4-14 4-14 4-16 4-17

4-18 4-19

4 20 4-22 4-22’ 4 23

4-23 4-25 4-25

4 29 4 30

Mini Reference Guide

Page 37

Table of contents 3

5. The Leave Message feature

Introduction Using the Leave Message feature Assigning Message Delivery options Using the Company Directory option

Selecting the Company Directory option

Leaving a message from a

Leave Message options

Opening your mailbox after leaving a message

Transferring a caller to a mailbox The different types of

Group Message

About the Group List

Broadcast Messages

telephone

messages

6. Telephone etiquette

Introduction Telephone etiquette

5-1

5-l

6-1

6-l

7. Troubleshooting

Introduction

Timeout Messages are cut off Mailbox full too often Wrong prompt language

Glossary

Index

7-l

Glossary

Index 1

Mini Reference Guide

Page 38

4 Table of contents

Mini Reference Guide

Page 39

How to use this guide

l-l

Introduction

this guide

is organized

This guide is designed to assist you in using the Business Communication describes the features accessible to a

This section tells you what to expect as you read through this guide, and how information contained in this guide is presented.

The

How to use this guide of this guide and the conventions used for describing features and their operation.

Learning about section defines the terms that are used in explaining the features.

Mini voice module. The information contained in this guide

user.

Mini Reference Guide

provides a brief overview, identifying the organization

provides an overview of how works. This

is organized according to sections that

. .

Information Mailboxes and how to use them.

Your Personal Mailbox up a Personal Mailbox, and also provides a description of all the options accessible from a mailbox.

options that can be selected from the Leave Message feature.

Telephone etiquette

Troubleshooting that might occur while operating

and are of Northern Telecom

Mini Reference Guide

provides a description of the Information Mailboxes

provides an outline of the steps you perform to set

Leave Message feature

provides a list of suggestions for operating

provides diagnostic and recovery procedures for problems

provides information about the different

Page 40

2 Section 1: How to use this guide

Other

documents

Glossary

Index

information is located. The Index is in alphabetical order. If you cannot find a

term, try looking for your item according to its task.

For more information about see your System Coordinator or refer to

the

defines the terms used in this guide.

provides a list of everything contained in this guide and where the

Mini User Card.

Mini Reference Guide

Page 41

Section 1: t-low to use this guide 1 3

Knowing

different

As you work through this guide, you will notice that conventions have been used to represent the words that appear on the display.

Display command line text Words in the first line of the display appear in a different text. Any word or prompt that is part of the first line of the display appears in a different text.

Example:

When see a word in a different text, it represents the action you must take to proceed.

Display button options text

Options in the second line of the display appear in an underlined text.

Example:

When you see an underlined word, you can press the button directly below the option the display to proceed.

Buttons This guide uses button representations. Any button that appears in the text or instruction steps indicates the button that selects an option.

Example:

When you see a button, it represents the button you must press to

proceed.

Angled brackets Some information is descriptive information that is entered using the This descriptive information is always enclosed in angled brackets.

Example:

Press

Enter mailbox owner’s last name and first initial>

The information in angled brackets describes what you should enter. In the

example above, you would enter a user’s last name and first initial by pressing the corresponding buttons on your telephone.

Mini Reference Guide

Page 42

1 4 Section 1: How to use this guide

Before you attempt to use ensure that you are familiar with how the

requisites

look through your telephone user card before proceeding.

one and two-line display telephones operate. We recommend that you

Mini Reference Guide

Page 43

Learning about

2-1

. .

Introduction

is a fully automated receptionist service that offers call routing and

message taking services. This section describes how works and covers:

basic system operation using the Feature Codes the Automated Attendant the Company Directory the different mailboxes

using the

the displays

voice prompts exiting from entering characters into the command line programming a Feature Code memory button

receptionist service that routes calls and provides voice message taking capability. When enabled, answers incoming calls and routes the calls

works

Mini Guide

to extensions and mailboxes within the system.

. .

The first component is the Automated Attendant. The Automated Attendant works like a receptionist would when answering incoming calls. The Automated Attendant plays a list of options to a caller with a voice prompt. If you know which option you want, you can interrupt the Automated Attendant by pressing your selection on the

works with a Business Communication System, offering a

has three main components:

Automated Attendant

Mailboxes (Voice Messaging) Custom Call Routing (CCR)

of any tone dial telephone.

Page 44

2 2 Section 2: Learning about

When an option has been selected, the Automated Attendant responds to the command by either routing the call to an extension or mailbox within your company, or directing a caller to the Company Directory or designated operator.

The second component of

System Coordinator and then initialized by the mailbox owner. They store the voice messages left by callers. Any caller can leave a message after a mailbox

is initialized.

Each mailbox owner can customize a Personal Mailbox with special options. The mailbox options are:

record and select primary and alternate greetings

. . . .

The third component of single-digit access application, providing callers with a series of voice prompts and call transfer options. Using CCR, a user can:

password selection record a name in the Company Directory set up and maintain Off-premise Message Notification receive and send messages

listen to the Home Menu and make a selection

listen to a pre-recorded Information Message leave a message in a mailbox

transfer to an extension

is mailboxes. Mailboxes are added by the

is Custom Call Routing (CCR). CCR is a

Who

can use

company. Away from the office, can be used with any tone dial telephone. Inside your office, can be used from any telephone

or tone dial telephone connected to your company’s Business Communication System.

Even outside callers using a rotary dial telephone are able to use When a caller uses from a rotary dial telephone, transfers the caller to your company receptionist or designated operator. If a receptionist or designated operator is not available to General Delivery Mailbox.

can be used by any outside caller, and by mailbox owners in your

answer the call, the caller is transferred

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Section 2: Learning about

About the

Feature

Codes

When you are using from a telephone, you must enter a

Feature Code. Feature Codes are used to access the different functions and options of first be entered.

Feature Codes are assigned during the Feature Codes for are 980 through 986, inclusive. When these Feature Codes are used by other applications or products (i.e. PCI, Hourglass,

These codes might not be assigned in sequential order. For more

information about Feature Codes, see your System Coordinator.

Table 2.1 shows the default Feature Codes, and also provides a space to record the assigned Feature Codes.

To use a function or option, a Feature Code must

installation. The default

assigns Feature Codes between 900 and 999 to

Table 2.1 Feature Codes

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2 4 Section 2: Learning about

Determining

Feature

Codes

To determine the Feature Codes, you must use a or M7324 display telephone. To determine Feature Codes:

Press

The display shows:

Note:

Press The display shows the Feature Code for the Open Mailbox feature. Record the Feature Code for the Open Mailbox feature in Table 2.1.

Continue pressing to show all of the Feature Codes and

record these codes in Table 2.1.

represents a number between 00 and 99

the Feature Code for the Leave Message feature in Table 2.1.

When you reach the last Feature Code, the display shows:

To end this

session, press or T

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Section 2: Learning about

Feature

descriptions

Leave Message Feature Code

Is used by mailbox owners to leave a message in a mailbox initialized with

Users can also transfer a caller to a mailbox using the

Leave Message feature.

To use the Leave Message feature, press

Open Mailbox Feature Code Is used by mailbox owners to open their Personal Mailboxes. All Personal Mailboxes are protected by a password that is established by the mailbox

owner.

To use the Open Mailbox feature, press

Directory Number (DN) Feature Code

Is used to determine directory number. This number is used to

forward a telephone to and to use with an Analog

Terminal Adapter

To use the DN feature, press

Transfer Feature Code Is used to transfer calls to a mailbox. While the call is active, enter the Transfer Feature Code, then enter the mailbox number where you want to direct the call. Do not put the call on hold. The caller is now transferred.

To use the Transfer feature, press

Feature Codes can be programmed for single button access. information on programming Feature Codes, refer to memory button,

Note:

The Feature Codes shown here represent the default Feature

Codes.

later in this section.

Programming a

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2 6 Section 2: Learning about

the

Automated

Attendant

The Automated Attendant is‘the receptionist. When enabled, the Automated Attendant answers your company’s incoming telephone lines according to the lime of day. When the Automated Attendant is turned ON, the

utomated Attendant menu prompt provides a list of options so that a caller

can:

reach an extension or a mailbox in your company

. . . .

The Automated Attendant provides callers with commands to use each of these options. A caller must press the button associated with the option they

want to activate. For example, to use the Company Directory, press

leave a message in a mailbox select an alternate language (not a voice prompt)

look for an extension or mailbox in the Company Directory reach your company receptionist or designated operator

open a Personal Mailbox as a mailbox owner (not a voice prompt)

When the default Automated Attendant menu prompt is turned OFF, the

System Coordinator must record a Customized Automated Attendant menu prompt. This customized prompt should provide callers with a list of options, such as leaving a message in a mailbox or reaching an operator. The customized prompt plays after the Company Greeting, and after a caller has recorded and sent a message to a mailbox.

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Section 2: Learning about 2

About the

Company

Directory

The Company Directory is a list of mailbox owners registered with Before any mailboxes can be used, the owners must record their names in the Company Directory. If mailbox owners do not want their names to appear in the

Company Directory, they can see the System Coordinator. The Company Directory can be changed at any time.

Any two-line display user can access the Company Directory by selecting I when the display shows the Directory option. The Company Directory can also be opened by pressing when the Automated Attendant announces the option is available.

When you have opened the Company Directory, you can enter the last name of a mailbox owner or you can press

the members of the Company Directory, the the first member in the Directory. To see the next name, you must press

to view all the names. When you view

display shows the name of

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2 8 Section 2: Learning about

About the

mailboxes

The Special

A mailbox is a storage place for messages. The Mini system can store 24 mailboxes. There are three groups of mailboxes including:

. .

Special Mailboxes Personal Mailboxes information Mailboxes

The Special Mailboxes are administered by your company’s System

tor. The Special Mailboxes include:

System Coordinator Mailbox

General Delivery Mailbox

This mailbox is used by your System Coordinator as a Personal Mailbox. You can leave’messages for your company’s System Coordinator in this mailbox.

The System Coordinator Mailbox has a default mailbox number of 12. This is

the number assigned when the mailbox number length is set at two. Mailbox number lengths range from two to seven digits. For more information about the System Coordinator Mailbox numbers, see your System Coordinator.

General Delivery Mailbox

This mailbox is used to collect messages from callers who use a rotary dial telephone, for individuals in your company who do not have Personal Mailboxes, and for mailbox owners whose mailboxes are full. Your company’s receptionist or System Coordinator will route messages left in the General Delivery Mailbox

using

COPY option.

The General Delivery Mailbox has a default mailbox number of 10. This is the number assigned when the mailbox number length is set at two. Mailbox number length ranges from two to seven digits. For more information about the General Delivery Mailbox numbers, see your System Coordinator.

For more information about the Special Mailboxes, see your System Coordinator.

Important:

number length is 2, the Special Mailbox numbers default to 20 and 22.

If the Group List leading digit is assigned as 1 and the mailbox

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Section 2: Learning about

2 9

Personal

Mailboxes

Personal Mailboxes are assigned by your System Coordinator and maintained by the mailbox owner. A Personal Mailbox can be a User or Guest Mailbox, For more information about your Personal Mailbox features and options, refer to Section 4: Your Personal Mailbox.

User Mailboxes

User Mailboxes can be assigned to each user who has an operating extension. User Mailboxes store the messages for users who are unable to answer their telephone.

Guest Mailboxes Guest Mailboxes provide temporary employees and guests with access to internal messaging and call routing features. Guest Mailboxes do not have an operating extension. To request an Guest Mailbox, see your System Coordinator.

Information Mailboxes provide greetings that relay important company or department messages. information Mailboxes do not have an operating extension, To request an Information Mailbox, see your System Coordinator.

Mail box

Only a few rules apply to the mailboxes. Remembering these rules make using your mailbox a simple, everyday task.

The mailbox rules are:

You must always enter a password.

A mailbox can be opened from any telephone from the

display prompt by entering the mailbox number and password

combination.

When a mailbox is assigned to a

shows the

When a single line display is being used, press to reach the display prompt.

A mailbox must be initialized before it can be used.

prompt. To reach the prompt, press

telephone, the display always

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2 10 Section 2: Learning about

the

The buttons on the act as both numbers and letters. Each button

represents a number and also represents letters of the alphabet.

The is shown in Figure 2.1.

Figure 2.1

When you are entering a name using the Company Directory option, you need

only press the number button associated with the letters of the name once, You

do not need to enter a comma. For example, if you are looking for the last

name Taylor, you would press: When you are looking for a mailbox owner using the Company Directory, you

can find the name by entering the first four letters of the last name. If cannot find the name the first time, you can press or the names in the Directory, press find the mailbox owner you are looking for.

Note: If you are trying to find a mailbox owner with less than four letters in the

last name, for example Fry, press the buttons on the last name, and press

To view all

Then press or until you

that spell the entire

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Section 2: Learning about 2

Using

with a

two-line

display

The two-line display on and M7324 telephones provides information about options and commands available when you are using

The display can provide up to three display button options at a time. In some

instances, you must wait for the voice prompt to play the other available options. In those instances when options are played by the voice prompt and the corresponding button does not appear on the display, you must select the option using the numbers on the

The two-line display is shown in Figure 2.2.

Display

command line

button options

Using

with a

single-line

display

2.2 two-line display

The

used for any session. If you are using a telephone with a single-line display, the display shows only the

All options are given immediately by the options are selected using the

option list, you can interrupt the voice prompt and make your selection immediately.

buttons

and M7208 telephones with a single-line display can be

command.

voice prompts and your

only. When you become familiar with

options, you do not need to wait for the voice prompt to complete the

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2 12 Section 2: Learning about

A single-tine, tone dial connected to a KSU through an

Analog Terminal Adapter can be used for any session. How-

ever, you cannot use a single-line telephone attached to an

System Administration tasks.

Analog

There is no Message Waiting Notification capability when you are using an

Terminal

Adapter

Although the single-line telephone does not have a feature button, you can

access

To access features, such as Leave Message or Open Mailbox, call

and follow the voice prompts. The DN determined by using

Feature 985 on a telephone.

If you have an Enhanced you can also enter:

features.

for

to open your mailbox,

and

follow the voice prompts.

Note:

When a caller uses from a rotary dial telephone, transfers the caller to your receptionist or designated operator, If a receptionist or designated is transferred to General Delivery Mailbox.

is not available to answer the call, the caller

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Section 2: Learning about

Entering

characters

line

The command line of the display shows 16 characters at a time. There are several situations when the prompt and the information to be entered combined total less than 16 characters, and you can see both the command and the information you entered. The prompt remains on the display when less than ten characters are entered. The maximum number of characters you can enter is 16.

For example:

There are four situations when the command line prompt will disappear. This happens when the display shows the command line prompt:

For instance, when the display shows:

Once you begin to enter the last name, the command line prompt disappears. For example, if you were entering the name S. Martin, you press the button for M, the display drops the

After you have entered the entire name, the display shows:

The display does not show the command line prompt:

and changes to show:

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Section 2: Learning about

the

Each command that is shown on the

rom On a two-line display telephone, the voice prompt plays after a

five second delay. When you do not select an option, will exit. On a

single-line display telephone, the voice prompt plays immediately. When you do not select an option within the next five seconds, the voice prompt replays the options before ends the session.

voice prompts provide the same options as the display button options, and additional options not appearing on the display. When the voice prompt plays the available options, it only provides the invoke the options.,

When the voice prompt announces a display option with a corresponding

button, you can use the display buttons or buttons. Either

button will invoke the selected option.

When

the language of the Automated Attendant prompts for the duration of the call. The user can press

mated Attendant voice prompt or before recording a message using the Leave Message Feature.

has bilingual language capability enabled, a user can change

on the while listening to the top level Auto-

display is accompanied by a voice

number buttons that

Interrupting

a voice

prompt

Exiting

from

Voice prompts can be interrupted by selecting an option on the display or

A voice prompt can also be stopped by pressing

interrupt a prompt that is informing you of an error.

When a single or two-line display telephone is being used, pressing

backs up the display to the-previous display prompt.

YOU

can exit from

Replacing the handset.

You cannot

Note: When you press three seconds, except when you are transferring a caller to a mailbox.

Pressing an alternate line button.

Pressing

- the session will end in two to

Mini Reference Guide

Page 57

ming a

memory

Section 2: Learning about 2 15

enables you to program each Feature Code to a single memory button. When programmed, the Feature Codes are easily accessed using a single button on your

The most frequently used Feature Codes are:

telephone.

Leave Message .

To program a memory button:

Open Mailbox

Determine

Directory Number

Transfer

The display shows:

Note: What appears on the display is determined by the

software version installed on your Mini system. Regardless of

the version in use, follow the same steps to program a memory button.

Select a programmable button.

Feature 980 Feature 981

Feature 985 Feature 986

Repeat steps 1 through 5 for each Feature Code you want to program.

Mini Reference Guide

Enter the Feature Code number. For example, 980.

The display shows:

Label the button with the Feature Code description, using the paper labels provided with your telephone.

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2 16 Section 2: Learning about

Mini Reference Guide

Page 59

3-l

Information Mailboxes

This section describes the Information Mailboxes, how to use them, and the

tasks you need to perform to maintain them.

Information Mailboxes are set up by the System Coordinator and maintained by the user. The Automated Attendant voice prompt provides a caller with single digit options to access Information Mailboxes.

Note: Information Mailboxes are different from CCR Information Mailboxes.

CCR Information Mailboxes are set up and maintained by the System Coordinator. Callers must use the CCR Tree to access a CCR Information Mailbox. For

more information about Information Mailboxes, see your System Coordinator.

Information Mailboxes provide messages and announcements to callers,

Mailboxes .

Information Mailboxes can be used to:

announce sales

For example:

Room. dance is

Contemporary jazz in the Blue Room. The Studio and Recital Rooms are located at 222 Street, Anywhere. S. A.

provide product lists announce special events

“On Your Toes Studio an extravaganza of dance. The

at on Toddlers lap is in the White

the Green Room. Classical is in the Pink Room.

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3 2

Section 3: Information Mailboxes

When you use the Information Mailbox feature, you must ensure the mailboxes

are accessible to callers.

Important:

You must make the Information Mailboxes easy for a caller to find. You can do this using your company’s operator or the Company Greetings. For details, see your System Coordinator.

If you are using a

Mini system with bilingual capability, the Information

Mailbox greeting must be recorded in both languages.

Before you record your Information Mailbox Greeting, you must determine what the greeting is to include. When preparing your greeting, be sure to include important times and dates. Write the greeting out and practice reading it aloud. When you’are confident the greeting includes everything you want it to, record the greeting.

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Section 3: information Mailboxes

Recording

the

information

Mailbox

Greeting

The Mailbox Greeting can be recorded or changed whenever you need to update the recording.

To record your Information Mailbox Greeting:

Press

The display shows:

Press

The display shows:

Enter <the information Mailbox number and password> Note:

For your Information Mailbox number and password combination,

see your System Coordinator.

Press or

The display shows:

Press

At the tone, record the prirnary Information Mailbox Greeting. Note:

For information about Pause and Continue while recording a greeting refer to telephone.

Section 5, Leaving a message from a

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3 4 Section 3: Information Mailboxes

Press to end the recording.

The display shows:

Note: To listen to your greeting before accepting it, press record your greeting again, press

Press to accept the recording.

Note: To record an alternate lnforrnation Mailbox Greeting, press

and follow the instructions that appear on the display.

To end this

..&-

session, press

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Your Personal

is a fully automated receptionist service that offers call routing and message taking services. This section describes how covers:

personalizing your mailbox initializing your mailbox recording your primary and alternate greetings selecting a mailbox greeting mailbox options listening to messages recording a message mailbox administration changing a Company Directory name greeting options changing your mailbox password Off-premise Message Notification disabling Off-premise Message Notification changing the destination number

works and

. .

Personalizing your mailbox involves initializing your mailbox to receive

ing your

sages, recording and selecting greetings that will make your mailbox uniquely yours. Personalizing your mailbox consists of:

mailbox

. . . .

Mini Reference Guide

initializing your mailbox recording your primary greeting recording your alternate greeting choosing which greeting you want to play

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4 2 Section 4: Your Personal Mailbox

Initializing a mailbox prepares the mailbox to receive messages. A mailbox

your

mailbox

cannot receive and store messages until it has been initialized. Initializing a

mailbox involves:

changing the default password When your company’s System Coordinator registers a mailbox, it is given a

default password. For all new mailboxes, this pass-

word is 0000 (four zeros).

recording your name in the Company Directory This establishes your “voice” name in a directory that is used by other

users and outside callers who search through the Company Directory. Note: If you do not want your name to appear in the Company Directory, see your System Coordinator.

To initialize your Personal Mailbox:

display

shows:

Note: If you are using a telephone that has not been assigned to you, you must press to access the display prompt.

From the

display prompt, enter your mailbox number and the

default password.

Enter <the default password

The display shows:

--- . .

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Section 4: Your Personal Mailbox 4

Enter <your Personal Mailbox password> Note: Your password must be between four and eight digits long. A password cannot start with zero (0).

To end your password, press or The display shows:

To accept your password, press or

The display shows:

At the tone, record your name.

Note: When you record your name, remember to speak clearly and at a pace that is easy to understand. It is a good idea to include your mailbox number in your Company Directory recording. For example, “Marina

mailbox number 41 To end your recording, press or

The display shows:

Note: To replay your before accepting it, press or

To re-record your recording, press or

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4 4 Section 4: Your Personal Mailbox

To accept your recording, press or The display shows:

After your mailbox is initialized, you must record your Personal Mailbox Greeting. Refer your alternate greeting,

to Recording your primary greeting

and

Recording

later in this section.

Your mailbox is now ready to receive messages. You can change both your password and your Company Directory name at any time. To change your password refer to To change your Company Directory recording refer to

Directory name,

Changing your mailbox password,

later in this section.

Changing a Company

later in this section.

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Section 4: Your Personal Mailbox 4

Your personal

greetings

Personal greetings are played to callers who choose to leave a message in your

mailbox. There are two types of personal greetings: the primary and alternate greetings.

The purpose of both greetings is to inform callers they have reached the correct

mailbox-yours-and to give callers any necessary information or instructions,

You can change primary and alternate greetings at any time. Note: If you do not record any personal greetings, your Company Directory

name recording plays to callers who reach your mailbox. When you record your primary and alternate greetings, you should include your

name, extension, and a brief explanation that you are to answer the call personally. You can include in your alternate mailbox greeting how long you

plan to be away from your desk or office, and whether or not you are away on a business trip, vacation, or sick leave. You should also assure callers their messages will receive your prompt attention.

When recording your personal greetings, remember to speak clearly, with a

pleasant voice, at a pace that is easy to understand. Do not speak too softly or too loudly, or make your greeting too lengthy. After recording a greeting, you should replay the greeting before accepting it to ensure the recording sounds the way you intended.

You can record or change a greeting from any telephone or, if you are away from the office, from any tone dial telephone.

Note: Whenever you are recording a greeting, do not use Norstar’s Handsfree feature. A better recording

speak directly into the handset.

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4 6 Section 4: Your Personal Mailbox

Primary

mailbox

greetings

Your primary mailbox greeting is recorded for everyday use. This greeting should include your name and a brief message explaining to callers that you are unable to answer their call. Recording your greeting with a friendly voice, and the details of when you will be back at your desk to take calls, encourages callers to leave you a message. For example:

If you are a new mailbox owner, you should record your primary greeting immediately.

Alternate

mailbox

In special circumstances, such as business trips, vacation, or sick leave, you wilt want to leave callers special information. For this reason, provides

greetings you

greeting. For example:

“Hi.

This is Paul Wayne. I’m not able fake your fight now. Please leave me a message at the tone and I will return your call as soon as possible.

with an alternate greeting. This greeting is called the alternate mailbox

“/ii. This is Paul Wayne. December 17. Although daily. call

Please leave me a message at the tone and I will your

as soon as possible. Thank you.

am of office until Thursday,

am out of the office, I do check my mailbox

Because the alternate greeting is normally used for special circumstances, you do not have to record one until the need arises. You can select which greeting you want

to play. You can change the selection at any time, and as

often as needed. Note:

After you have recorded your greetings, you must choose the greeting to be played. If you do not choose a greeting, the primary greeting plays automatically. Whenever you choose the alternate greeting, remember to change back to the primary greeting when your circumstances return to normal.

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Section 4: Your Personal Mailbox

Recording

your

primary

greeting

To record your primary greeting:

Press

The display shows:

Enter <your password> Note: Your unique password was determined when you first opened your mailbox and performed the initialization steps. If you are recording

a greeting from a

assigned to your Personal Mailbox, press

prompt. When this prompt appears, enter your mailbox number

and password combination.

Press OK or

The display shows:

telephone extension that has not been

The display shows the

Press

The display shows:

Press

The display shows:

Press

The display shows:

GREET

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4 8 Section 4: Your Personal Mailbox

10.

Press

Note:

If you are changing your primary greeting, your current

recorded primary greeting begins to play.

The display shows:

Press

or [I

The display shows:

At the tone, record your greeting.

Press or to end your recording.

The display shows:

11.

You now have the options to RETRY (re-record) the greeting, PLAY the

greeting back, or OK (accept) the greeting. When you are satisfied with the

greeting, press or to return to

the

prompt. Your primary personal greeting is now recorded.

After you have recorded your primary and alternate greetings, you must choose the greeting to be played. If you do not choose a greeting, the primary greeting automatically plays. Refer to

Selecting a personal greeting,

later in this

section.

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Section 4: Your Personal Mailbox

Recording

your

alternate

greeting

To record your alternate greeting:

Press

The display shows:

Enter <your password> Note: Your unique password was determined when you first opened your mailbox and performed the initialization steps. If you are recording a greeting from a assigned to your Personal Mailbox, press

prompt. When this prompt appears, enter your mailbox number

and password combination.

The display shows:

telephone extension that has not been

The display shows the

Press or

The display shows:

Press

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4 10 Section 4: Your Personal Mailbox

Press or

The display shows:

Press or

Note: If you are changing your alternate greeting, your current recorded alternate greeting begins to play.

The display shows:

Press

The display shows:

10.

At the tone, record your greeting.

Press or to end your recording.

The display shows:

11.

After recording your greeting, you can RETRY (re-record) the greeting,

PLAY the greeting back, or OK (accept) the greeting. When you are satisfied with the greeting, press

i 1

i prompt.

or to return to the

You have now finished recording your alternate mailbox greeting. For instructions about selecting your alternate greeting, refer to greeting,

later in this section.

Selecting a personal

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Section 4: Your Personal Mailbox 4 11

Selecting a

personal

greeting

For a primary or alternate greeting to play, you must select a greeting. If you do not select a greeting, the primary greeting plays automatically. If you select the alternate greeting, remember to change back to the primary greeting at the appropriate time.

To select a primary or alternate greeting:

The display shows:

Enter <your password>

Note: Your unique password was determined when you first opened your mailbox and performed the initialization steps. If you are recording a greeting from a

assigned to your Personal Mailbox, press

the

prompt. When this prompt appears, enter your mailbox

telephone extension that has not been

The display shows

number and password combination.

Press or

Press I or

The display shows:

Press

The display shows:

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4 12 Section 4: Your Personal Mailbox

The display shows:

x,.-w --

I-----.-.---

Your Personal Mailbox Greeting is now selected and plays each time a caller chooses to leave a message in your mailbox. If you choose the alternate greeting, remember to change back to the primary greeting at the appropriate time.

Select the greeting you want to play. To select the primary greeting, press or To select the alternate greeting, press RLT or The display changes to show:

Note: If you have selected a greeting that is not yet recorded, you are transferred back to the Greeting options to record the greeting.

and then

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----

Section 4: Your Personal Mailbox 4 13

---

Mail box

options

Open Mailbox Feature is powerful, easy to use, and designed to

increase office productivity. Following is a description of all the options you can use with this feature. To open your mailbox:

If you are calling from an outside telephone, press

mailbox. At the prompt, enter your mailbox number and password. If you are calling from a the

mailbox number and password combination.

Once in your mailbox, you can choose from six options. These options are

referred to as the main mailbox menu.

Press

prompt, press The display shows: Enter your

Listening to your messages begin playing the messages in your mailbox. When someone sends you

a message, your

After opening your mailbox, automatically plays Broadcast

Messages. The display informs you of the number of messages in your mailbox. Urgent messages are played next. Then, new mes-

sages are played in the order received from first message (oldest) to last

(most recent). Saved messages are played last.

telephone other than your own, when the display shows

and enter your password.

to open your

Selecting the Play option tells to

telephone display shows

Listening to your saved messages saved messages in your mailbox.

Recording a message to one or more mailboxes.

Mailbox Administration record your name in the Company Directory, record and select primary and alternate personal greetings, change your password, and establish

Off-premise Message Notification. Operator

operator, if one is available. This option does not appear on your display.

To Use the Automated Attendant Automated Attendant. This option does not appear on your display,

This option transfers you from your mailbox to an internal

Use this option to record a message and send it

With Mailbox Administration options you can

Use this option to listen to the

This option transfers you to the

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4 14 Section 4: Your Personal Mailbox

Listening

One set of options is available while a message is playing, and another set is

messages

Options

while a

message is

playing

After you select the Play option, your messages will begin playing automatically. available after a message has played through to the end.

While you are listening to a message, you can:

Replay plays it again. Press on the display,

Backup

This option rewinds the message to the beginning and

This option backs up (rewinds) the message nine

seconds and resumes playing the message from that point.

Press on the display.

Pause/Continue

This option temporarily stops a message that is playing. When you stop the message, you have the option to play the previous message, continue playing the current message, or skip to the next message. You can stop and continue a message as many times as required.

End of Message

This option allows you to skip all the way to

the end of the message being played. To reach the end of the

Forward

This option advances the message nine seconds and

continues playing from that point. Press

display.

on the display A

message can be forwarded as many times as required.

This option stops playing the current message and begins playing the previous one. This option is not shown on the display.

Copy

This option allows you to send a copy of the message to one or more mailboxes. When you record an introduction to a message, the introduction must be more than three seconds long. This option is not shown on the’display.

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Section 4: Your Personal Mailbox 4 15

This option stops playing the current message and begins playing the next message in your mailbox. This option is not shown on the display. You can also press

to listen to the

next message. Envelope

This option plays the information on the message’s envelope. The envelope information is similar to that on a letter sent through the postal service. It includes the date and time the

message was sent and, if the message was internal, the directory name of the sender. This option is not shown on the display.

Save Message

This option saves the message being played.

This option is not shown on the display. Erase

This option deletes the message being played. If you do not delete a message, it is automatically saved. Since your mailbox has limited message storage space, you should delete any messages you no longer need.

This option allows you to reply to the message. Your reply to the sender can be either a message to the sender’s mailbox, or a telephone call. automatically sends your message to the sender’s mailbox or dials the sender’s extension. This option is not shown on the display and is not available for messages left by outside callers.

Note:

After listening to the messages left in your mailbox, and exiting

all messages you do not erase are automatically saved. To end the session, replace the handset or press

Mini Reference Guide

Volume Control that is playing. Pressing

This option adjusts the volume of the message

increases the volume by 3 The volume can be increased to’a maximum of 9 When the volume reaches 9

the next time you press the volume

returns to 3 This option is not shown on the display.

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4 16 Section 4: Your Personal Mailbox

Options at the

end of

a message

After a mailbox message has played, you can:

Replay

This option rewinds the message to the beginning and

plays it again. This option is not shown on the display.

This option plays the previous message. This option

is not shown on the display.

Copy

This option plays the next message in your mailbox.

Envelope

This option plays the information on the message’s envelope. The envelope information is similar to that on a letter sent through the postal service. It includes the date and time the message was sent and, if the message was internal, the directory name of the sender. The option is not shown on the

display.

Save Message

This option saves the message being played.

This option is not shown on the display.

Erase

This option deletes the message that just played. If you

do not delete a message, it stays in your mailbox indefinitely.

Since your mailbox has limited message storage capacity, you should delete messages you no longer need.

This option allows you to reply to the message that just played. Your reply to the sender can be either a message to the sender’s mailbox, or a telephone call.

automatically sends your message to the sender’s mailbox or dials the sender’s extension. This option is not available for messages

left by outside callers.

Next Message

This option plays the next message in your

mailbox. This option does not appear on the display.

Quit

This option stops playing the message and replays the

Mailbox Main menu options.

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Section 4: Your Personal Mailbox 4 17

Copy option

When you select the option to forward a copy of a message to a mailbox, you are first asked if you want to record an introduction to the message. When the

message is listened to at the other end, your introduction is played first, followed immediately by the message.

You should record an introduction to a copied message. The message introduction you must be at least three seconds long. You cannot forward a message with an introduction that is

three seconds.

When recording an introduction, you use options to indicate you have finished

recording, or to erase what you have recorded so far and start over, After you finish recording the introduction, you have options to erase and re-record, play, or accept the introduction and send it, with the message, to a mailbox.

When you select SEND, you can choose a Delivery option to mark a message CERTIFIED, URGENT, or PRIVATE. You can also enter the mailbox number of

the person you want to send the copy to. If you do not know the mailbox

number, you can find the mailbox owner in the Company Directory. If you change your mind about forwarding the message, you can select the QUIT

option. This returns you to the end of messages options.

When you enter the mailbox number, your introduction and a copy of the

message are automatically sent to the mailbox you selected. You then have

options to send an additional copy of the introduction and the message to

another mailbox, or to quit and return to the Listen to Messages menu. You can

forward copies to as many mailboxes as you want.

Note: Messages marked PRIVATE cannot be forwarded to another mailbox.

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4 18 Section 4: Your Personal Mailbox

Reply options

You can reply to any message sent by a user who has a mailbox. When you select the REPLY option, you must first indicate how you want to

reply to the message. You can reply by calling the message sender, or by sending a message of your own to the message sender’s mailbox. If you change your mind, you can quit and return to the end of messages options.

When you select the CALL option, dials the message sender’s

extension for you. When you select the MSG option, you begin recording your reply at the tone.

While, recording the message, you can:

Retry

This option erases what you have recorded so far and starts the recording session again. This option is not available on a

Pause/Continue

single-line display telephone.

Selecting PAUSE temporarily stops the recording session. When you are ready to continue recording, select CONTINUE. You can pause and continue as many as five times, If you are using a

single-line display tel-

ephone, press OK

This option ends the recording session.

When you have finished recording your reply, you can:

Play

This option plays your recorded reply. As it is playing, you

can select options to retry the recording, play it again, or send it.

Retry

This option erases your recorded reply and starts the

recording session again.

When you select this option, accepts your reply

message.

Delivery options

This option allows you to mark your messages CERTIFIED, URGENT, or PRIVATE before sending them. For more information about Delivery options, refer to

Section

Assigning Message Delivery options.

Send

When you select this option, automatically

delivers your reply to the message sender’s mailbox.

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message

Section 4: Your Personal Mailbox 4 19

When you open your mailbox, the Record a Message option is available on the

Mailbox Main menu. When you select this option, record your message at the tone. While recording, you have three options:

Retry starts the recording session again. This option is not available on a single-line display telephone.

Pause/Continue

recording session. When you are ready to continue recording, select CONTINUE. You can pause and continue as many as five times. On a

press

ing your message.

When you have finished recording your message, you can:

Play you can select options to retry the recording, play it again, or send it.

This option erases what you have recorded so far and

Selecting PAUSE temporarily stops the

single-line display telephone, you can

Pause

Select this option to tell you have finished record-

This option plays your recorded message. As it is playing,

and to

Continue.

Retry

recording session again. Accept

mailbox number of the person(s) you want to send the message

to or use the Company Directory option.

Delivery options sages CERTIFIED, URGENT, or PRIVATE before sending them.

Send

delivers your message to a mailbox.

Quit

Main menu options.

After you have sent your message, you can send a copy of the message to another mailbox, or you can quit and select another option from the Mailbox Main menu. If you choose to send a copy of the message you recorded to another mailbox, you are asked to enter the mailbox number, as before.

This option erases your recorded message and starts the

This option accepts your message. You must enter the

This option allows you to mark your mes-

When you select this option, automatically

This option erases the message and replays the Mailbox

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4 20 Section 4: Your Personal Mailbox

Mail box

tion

Changing a

Norstar StarTalk Mini Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual