Norstar SMDR6 Instruction Manual
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SMDR6 System
Coordinator Guide
Contents
About this guide 1
Introduction 1
Guide conventions 1
Getting started 2
About Station Message Detail Recording 6 2
System Overview 3
Your Role as System Co ordinator 4
Programming SMDR6 Using M7310/M7324 telephones 4
Programming SMDR6 Using M7100/M7208 Telephones 4
Accessing the SMDR6 Main menu 5
Exiting From the SMDR6 Main menu 5
LED control 6
Special station set numbers 6
Administering SMDR6 7
Introduction 7
Printer speed 8
Setting the printer spee d 8
Record formats 9
SL-1 Record format 9
Selecting SL-1 Standard record format 9
Selecting SL-1 CLID records 10
Norstar record format 10
Selecting a Norstar record format 10
Report types 12
Setting the Report type 12
Report language 14
Setting the report language 14
Access codes 14
Setting up the Access code 15
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2 Contents
Account feature code 15
Account code list 16
Using Account cod es 17
Programming an Account feature code memory button 18
Programming an Account code autodial button 18
SMDR6 Extended main menu 19
AT Commands 22
Introduction 22
System regi st e rs 22
Basic AT Command set 25
Extended AT command set 25
Configure Master/S la ve 27
SL-1 format 28
Introduction 28
SL-1 record format 28
SL-1 record field definitions 29
SL-1 Record types 30
SL-1 Standard record format 31
SL-1 CLID format records 31
SL-1 Target line/Physical lines 32
Norstar format 33
Introduction 33
Norstar record format 33
Norstar Standard record format 33
Norstar Call Information record format 34
Call Information record field definitions 34
Standard Hospitality record format 37
Norstar Real Time record format 38
Real Time Hospitality record format 40
Norstar All record form at 41
Target line/Physical lines 42
Busy Norstar reco rds 42
Direct Inward Dial (DID) busy 42
Target line busy 42
Bearer capability data 43
PRI Call-by-call service 44
Dialed number identification service 45
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Contents 3
Call connected digit separator 46
Norstar record field definitions 46
Standard and CLID record formats 47
Real Time record format 48
Norstar Standard and CLID record description 48
Printable line descr i pti ons 49
Norstar Real Time record description 52
Troubleshooting 54
Introduction 54
Printer problems 54
Ensuring Records are printed 54
Error messages 55
Glossary 1
Index 1
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4 Contents
SMDR System Coordinator Guide P0907246 Issue 01
About this guide
Introduction
This guide provides step-by-step instructions designed to assist you in
administering the Station Message Detail Recording 6 (SMDR6).
Guide conventions
As you work through this guide you will notice that certain conventions
are used to represent steps and procedures. Some numbers and words
appear in square boxes. These represent numbers and buttons on a
Norstar telephone dia l pad. For examp le:
1. Press
This means, press the
telephone dial pad.
Words appearing on the Norstar display are represented in a similar
display text. For example:
2. Press
This means press the corresponding display dial.
ƒ · •¤
ƒ
NEXT
.
.
dial, then press
· • ¤
on the
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2 Getting started
Getting started
About Station Message Detail Recording 6
The Station Message Detail Recording 6 (SMDR6) is a unit that
connects to your Norstar Key System Unit (KSU) to record call activity.
Each time a telephone call is made to or from your company, the
information about the call is recorded. When the call is completed,
information about the call is printed out in Call Records. The SMDR6
can also p rovide i nformati on on inc oming cal ls as th e events occur. The
information reported is called Real Time Call Record.
The SMDR6 provides inf or mation about:
• date and time of the call, and digits dialed
• the originating and the terminating line or station set
• whether an incoming call was answered
• elapsed time between origin of a call and when it was answered
• whether a call was transferred or put on hold
• call duration
• calls associated with Account codes
• incoming call Calling Line Identification (CLID) information
• Bearer Capability of the line in the call
• Hospitality records for room occupancy status
• Real Time records for ringing, DNIS, answered, unanswered,
transferred, and released events for incoming calls with CLID
information and Hospitality room occupancy status
Note
: SMDR6 delivers Custom Local Area Signalling Services
(CLASS), Call Management Services (CMS), Automatic Number
Identification and Dialed Number Identification Services (DNIS) in the
form of Calling Line Identification (CLID) records. This information is
available only if the appropriate Norstar hardware is installed and the
service is available from your public telephone company. SMDR6 only
prints recor ds with CLID, Real Time records or cost of a ca ll informatio n
on Norstar CCUs with digital lines and Hospitality records. Contact your
Customer Service representative for more information.
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Getting started 3
The information collected by the SMDR6 can be used to:
• allocate telephone costs to departments or individuals
• charge back telephone costs to billable clients through Account
codes
• determine whether the telephone system is being used efficiently
• guard against abuse of the telephone system
• provide immediate call information to database applications
through Real Time call records
• track changes in room occupancy status
System Overview
The SMDR6 is a peripheral connected to the Norstar Key System Unit
(KSU). It connects to any data collection device to provide records
about telephone call activity. The following diagram illustrates a typical
SMDR6 configuration.
KSU
RS232
Data Collection Device
Power
Adapter
Telephone Set
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4 Getting started
More than one SMDR6 unit can be installed per KSU. One and only one
of them can be configured as master SMDR6, others must be
configured as slave SMDR6s.
of SMDR
.
Do not mix SMDR6 with older versions
Your Role as System Coordinator
As System Coordinator, you perform the initial and ongoing
administration tasks. Your tasks include:
• administering the SMDR6
• determining Account codes used as references for tracking
telephone calls
• interpreting the SMDR6 reports
Programming SMDR6 Using M7310/M7324 telephones
When you use an M7310 or M7324 telephone, prompts and menu
selections appear in the first line of the telephone display.
Commands for the three display buttons appear in the second line of the
display. Pressing a display button performs the function specified on the
option line. An example of a two-line display is shown below.
SMDR6 Admin
NEXT QUIT
Programming SMDR6 Using M7100/M7208 Telephones
When you use M7100 or M7208 telephones, only prompts and menu
selections appear on the display. An example of the M7100/M7208
display is shown below.
SMDR6 Admin
The SMDR6 commands are selected from the M7100 or M7208 dial
pad. For example:
•Press • for
•Press Ø for
SMDR6 System Coordinator Guide P0907246 Issue 01
NEXT
SHOW
Getting started 5
•Press £ for
CHANGE
Accessing the SMDR6 Main menu
The SMDR6 menus are accessed by entering the Administration
Feature code on your telephone dial pad. As System Coordinator, you
should be the only person with access to Administration functions.
To access the SMDR6 Administration menu:
1. Press
SMDR6 Admin
NEXT QUIT
Note
: All changes in SMDR6 Administration parameters are
implemented immediately after they are selected, not after the SMDR6
Administration session is ended.
ƒ · • ¤
. The display shows:
Exiting From the SMDR6 Main menu
After you have selected your specific parameters and want to exit from
SMDR6 Administration, follow these steps:
1. Press
or
2. Press
or
3. Press
Any one of these commands returns you to the Norstar display.
®
.
QUIT
at the Main menu.
ƒ
twice.
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6 Getting started
LED control
The green light emitting diode (LED) located on the back of the unit is
controlled by the SMDR6 software. It is used to indicate the five
possible states of the SMDR6.
SMDR6 state LED action Rates
Normal on steady On 100%
Record overflow very fast blink On 50ms Off 50ms
TCM Off-line error single blink on On 750ms Off 750ms
Waiting for firmware download fast blink On 250ms Off 250ms
Slave short blink On 750ms Off 150ms
Note
: The default for the LED is on steady.
Special station set numbers
Two special station set numbers are reserved by SMDR6 to represent
special ent ities in the KSU that ca n answer calls. It is important to know
these special entities to interpret the reports correctly.
The followings are the known station set entities defined:
• Auto Attendant
• Remote Pager
When the Auto Attendant answers incoming calls, the station set
number is reported as zero if the SMDR6 is connected to a Compact
ICS KSU.
When an incoming call is answered by Remote Pager, the station set
number is reported as 7.
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Administering SMDR6
Introduction
The SMDR6 uses programming parameters to specify the kinds of calls
to be reported and the report format. Each programming parameter has
a default setting (shown in bold below) that can be changed at any time.
The displays used to assign SMDR6 programming parameters are
shown below.
SMDR6 Admin
NEXT QUIT
Printer: 1200
NEXT QUIT
Option choices
115200 57600
38400 19200
9600 4800
2400 1200
Administering SMDR6 7
Format: SL-1
NEXT QUIT
Report: All
NEXT QUIT
Language:English
NEXT QUIT
Access codes:
NEXT SHOW QUIT
Feature #: F9-NEXT QUIT
SL-1
Norstar
All
Outgoing
Accounts
Long dist
English
French
F9-F999
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8 Administering SMDR6
Printer speed
Printers with a RS-232c serial port that supports 1200, 2400, 4800,
9600, 19200, 38400, 57600 or 115200 baud can be connected to the
SMDR6 to print the reports. The minimum printer speeds for different
KSUs are listed below:
• for the Compact KSU, the minimum is 1200 baud
• for the Modular KSU, the minimum is 2400 baud
Note
: The amount of data transmitted by the SMDR6 is dependent on
the call activity and the report format you select. Therefore, using higher
baud ensures the records are printed.
Setting the printer speed
To set the printer speed, you must access SMDR6 Main menu.
1. Press
2. Press
Printer: 1200
NEXT CHANGE
3. Press
display.
ƒ · • ¤
NEXT
until the display shows:
CHANGE
until the desired printer speed appears on the
.
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Record formats
SMDR6 generates records in both Norstar and SL-1 formats. SMDR6
defaults to the SL-1 format.
SL-1 Record fo rmat
The SL-1 record format is primarily used when the SMDR6 output is
being supplied to legacy commercial call accounting packages or
equipment.
The SL-1 record format supports reporting Standard record format as
well as Calling Line Identification (CLID) record format.
The SL-1 CLID record format prints the CLID information only if the
information is delivered. Otherwise, it reports the call in SL-1 Standard
record format.
Administering SMDR6 9
The SL-1 record format does not support the reporting of Bearer
Capability and DDI Busy records.
Selecting SL-1 Standard record format
To select the SL-1 Standard format through SMDR6 Main menu:
1. Press
2. Press
Format: SL-1
NEXT SHOW CHANGE
3. Press
SL-1 Standard
NEXT CHANGE
The SL-1 Standard format is the default report format. If the display
does not show Standard, press
appears on the display.
ƒ · • ¤
NEXT
until the display shows:
SHOW
. The display shows:
.
CHANGE
until the desired report format
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10 Administering SMDR6
Selecting SL-1 CLID records
SL-1 record format sup ports reporting CLID information. It can be
selected through Administration.
Note
: The SMDR6 will only report the CLID Information for lines which
are capable of delivering CLID. Calls on non-CLID capable lines are
reported in SL-1 Standard Record Format.
To select the SL-1 CLID format you must access the SMDR6 Main
menu.
1. Press
2. Press
Format: SL-1
NEXT SHOW CHANGE
Note
tems and greater.
3. Press
SL-1 Standard
NEXT CHANGE
4. Press
SL-1 CLID
NEXT CHANGE
ƒ · • ¤
NEXT
until the display shows:
SHOW
:
only appears on the display if you are running DR5 sys-
SHOW
. The display shows:
CHANGE
. The display shows:
Norstar record format
.
Norstar records are used when the SMDR6 output is connected to a
printer. In this case, detailed and concise call records are generated.
There are four Norstar record formats available through the SMDR6
Main menu if you are running DR5 systems or greater.
Selecting a Norstar record format
To select the Norstar report format you must access the SMDR6 Main
menu.
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Adminis terin g SMDR6 11
1. Press
2. Press
ƒ · • ¤
NEXT
until the display shows:
.
Format: SL-1
NEXT SHOW CHANGE
3. Press
CHANGE
to change to use Norstar report format:
Format: Norstar
NEXT SHOW CHANGE
Note
SHOW
:
only appears on the display if you are running DR5 sys-
tems or greater.
The default for Norstar report format is Standard report format. To
change to use different Norstar report format:
4. Press
SHOW
for the current Norstar report format selected.
Norstar:Standard
NEXT CHANGE
5. Press
CHANGE
until the display shows the desired report format.
The different Norstar report type display screens are shown below.
Norstar:Standard
NEXT CHANGE
Norstar: CLID
NEXT CHANGE
Norstar:RealTime
NEXT CHANGE
Norstar: All
NEXT CHANGE
CHANGE
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12 Administering SMDR6
Report types
The Call Report option allows you to specify the type of calls to be
collected. This option can be set to:
• All calls
• Outgoing calls only
• Calls with Account codes only
• Calls that match the prefix strings only
Only one of the above reports can be selected at one time. The report
type default is
All
SMDR6 reports all incoming and outgoing calls.
Outgoing
SMDR6 reports only outgoing calls.
All
and can be changed through the SMDR6 Main menu.
Accounts
SMDR6 reports only calls with account codes associated with them.
Prefix
SMDR6 reports only calls matching the pre-determined digit strings.
These calls are usually long distance calls.
Note
: Invalid Password attempts are reported regardless of the Report
Type selected. Real time call records are not affected, regardless of the
Report Type selected.
Setting the Report type
To set the Report type you must access the SMDR6 Main menu.
1. Press
2. Press
ƒ · • ¤
NEXT
until the display shows:
.
Report: All
NEXT CHANGE
3. Press
SMDR6 System Coordinator Guide P0907246 Issue 01
CHANGE
to select the desired Report Type.
Adminis terin g SMDR6 13
If you select the Prefix report type, you must also specify the prefix
digits.
The purpose of the Prefix option is to record only long distance calls,
calls to certain area codes or calls to specific numbers.
If the first digits dialed match one or more of the programmable prefix
strings, the call is recorded, otherwise, the call will not be reported. You
can have a maximum of eight prefix strings assigned at one time. The
maximum length for each prefix string is eight digits.
To specify the long distance prefix digits:
1. When in Report Type menu, press
CHANGE
until the display shows:
Report: Prefix
NEXT SHOW CHANGE
SHOW
2. Press
to view or modify the prefix strings.
The display shows:
Prefix1 CLEAR OK
3. Using the dial pad, enter the long distance prefix digits. (In this
example 9293 is used). The display shows:
Prefix1 9293
BKSP CLEAR OK
Either the
BKSP
are entered in error. The
CLEAR
The
button erases all of the characters you have entered.
or
CLEAR
buttons can be used to correct characters that
BKSP
button erases one character at a time.
When you are programming SMDR6 from an M7310 orM7324
telephone, the asterisk (*) button is accepted as a wild card character
that represents any digit.
Note
: The defaults are 0, 1, 90, 91, 411 and 9411. A maximum of eight
digits are allowed.
4. Press
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OK
to continue to the next prefix string.
14 Administering SMDR6
Report language
If your KSU supports both the English and French, you have the option
to select reporting the call records in English or French.
Setting the report language
To set the Report language you must access the SMDR6 Main menu.
1. Press
2. Press
3. Press
Note
: The report language selected affects only the reports. The
language used in SMDR6 Main menu and Account code entry remains
associated with the station set language.
ƒ · • ¤
NEXT
Language:English
NEXT CHANGE
CHANGE
Access codes
Access codes a re code s used to acce ss certa in lo ng dist ance ca rrie rs.
Personal Identification Numbers (PIN) can be associated with these
codes. The long distance user dials the Access code of the carrier (up
to five digits) followed by the PIN (0 to 16 digits), followed by the
telephone number to make long distance calls. The Access Code
feature provides security to the long distance user by suppressing the
printing of the PIN in the output records.
.
until the display shows:
to select the desired Report language.
You can have up to five Access codes assigned at any one time. Each
Access code can be a maximum of five digits and can be associated
with a suppression number equals to the length of the PIN. The first
digits dialed are compared to the Access Codes. If there is a match, the
next digits are suppressed. The number of digits suppressed equals to
the value in the suppress field for that Access code. Only the Access
code and the remaining digits (exclude the PIN) are printed in the output
record.
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Adminis terin g SMDR6 15
Setting up the Access code
To set up the Access codes, you must access the SMDR6 Main menu.
1. Press
2. Press
Access codes:
NEXT SHOW CHANGE
3. Press
Access1 _
NEXT CHANGE
4. Enter the Access code using the dial pad.
Note
to erase the digits.
5. Press
Suppress1 00
NEXT SHOW CHANGE
ƒ · • ¤
NEXT
until the display shows:
SHOW
. The display shows:
: This number can be a maximum of five digits. Press
NEXT
to enter the number of digits to suppress.
.
CHANGE
Note
: Up to 16 digits can be suppressed following the long dis-
tance Access Code.
Account feature code
Account codes allow you to cross-reference telephone calls from your
company to different clients or telephone activities.
Before Account codes can be entered by users, an Account feature
code must be established. The Feature code can be any number
between 900 and 999.
When the SMDR6 is connected to the KSU, a default Feature code is
requested from the KSU. To view or modify the Account feature code,
you must access SMDR6 Main menu. After the Feature code is entered,
users can enter the appropriate Account code to the call.
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