Norstar SMDR6 Instruction Manual

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SMDR6 System Coordinator Guide

Contents

About this guide 1

Introduction 1

Guide conventions 1

Getting started 2

About Station Message Detail Recording 6 2

System Overview 3 Your Role as System Co ordinator 4 Programming SMDR6 Using M7310/M7324 telephones 4 Programming SMDR6 Using M7100/M7208 Telephones 4 Accessing the SMDR6 Main menu 5 Exiting From the SMDR6 Main menu 5 LED control 6 Special station set numbers 6

Administering SMDR6 7

Introduction 7 Printer speed 8

Setting the printer spee d 8

Record formats 9

SL-1 Record format 9 Selecting SL-1 Standard record format 9 Selecting SL-1 CLID records 10 Norstar record format 10 Selecting a Norstar record format 10

Report types 12

Setting the Report type 12

Report language 14

Setting the report language 14

Access codes 14

Setting up the Access code 15

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2 Contents

Account feature code 15

Account code list 16 Using Account cod es 17 Programming an Account feature code memory button 18 Programming an Account code autodial button 18

SMDR6 Extended main menu 19

AT Commands 22

Introduction 22 System regi st e rs 22 Basic AT Command set 25 Extended AT command set 25 Configure Master/S la ve 27

SL-1 format 28

Introduction 28 SL-1 record format 28 SL-1 record field definitions 29

SL-1 Record types 30 SL-1 Standard record format 31

SL-1 CLID format records 31

SL-1 Target line/Physical lines 32

Norstar format 33

Introduction 33 Norstar record format 33 Norstar Standard record format 33 Norstar Call Information record format 34

Call Information record field definitions 34 Standard Hospitality record format 37

Norstar Real Time record format 38

Real Time Hospitality record format 40 Norstar All record form at 41 Target line/Physical lines 42 Busy Norstar reco rds 42

Direct Inward Dial (DID) busy 42

Target line busy 42 Bearer capability data 43 PRI Call-by-call service 44 Dialed number identification service 45

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Contents 3

Call connected digit separator 46 Norstar record field definitions 46

Standard and CLID record formats 47 Real Time record format 48 Norstar Standard and CLID record description 48 Printable line descr i pti ons 49 Norstar Real Time record description 52

Troubleshooting 54

Introduction 54

Printer problems 54 Ensuring Records are printed 54 Error messages 55

Glossary 1 Index 1

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4 Contents

SMDR System Coordinator Guide P0907246 Issue 01

About this guide

Introduction

This guide provides step-by-step instructions designed to assist you in administering the Station Message Detail Recording 6 (SMDR6).

Guide conventions

As you work through this guide you will notice that certain conventions are used to represent steps and procedures. Some numbers and words appear in square boxes. These represent numbers and buttons on a Norstar telephone dia l pad. For examp le:

1. Press This means, press the

telephone dial pad. Words appearing on the Norstar display are represented in a similar

display text. For example:

2. Press This means press the corresponding display dial.

ƒ · •¤

dial, then press

· • ¤

on the

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2 Getting started

Getting started

About Station Message Detail Recording 6

The Station Message Detail Recording 6 (SMDR6) is a unit that connects to your Norstar Key System Unit (KSU) to record call activity. Each time a telephone call is made to or from your company, the information about the call is recorded. When the call is completed, information about the call is printed out in Call Records. The SMDR6 can also p rovide i nformati on on inc oming cal ls as th e events occur. The information reported is called Real Time Call Record.

The SMDR6 provides inf or mation about:

• date and time of the call, and digits dialed

• the originating and the terminating line or station set

• whether an incoming call was answered

• elapsed time between origin of a call and when it was answered

• whether a call was transferred or put on hold

• call duration

• calls associated with Account codes

• incoming call Calling Line Identification (CLID) information

• Bearer Capability of the line in the call

• Hospitality records for room occupancy status

• Real Time records for ringing, DNIS, answered, unanswered, transferred, and released events for incoming calls with CLID information and Hospitality room occupancy status

Note

: SMDR6 delivers Custom Local Area Signalling Services (CLASS), Call Management Services (CMS), Automatic Number Identification and Dialed Number Identification Services (DNIS) in the form of Calling Line Identification (CLID) records. This information is available only if the appropriate Norstar hardware is installed and the service is available from your public telephone company. SMDR6 only prints recor ds with CLID, Real Time records or cost of a ca ll informatio n on Norstar CCUs with digital lines and Hospitality records. Contact your Customer Service representative for more information.

SMDR6 System Coordinator Guide P0907246 Issue 01

Getting started 3

The information collected by the SMDR6 can be used to:

• allocate telephone costs to departments or individuals

• charge back telephone costs to billable clients through Account

codes

• determine whether the telephone system is being used efficiently

• guard against abuse of the telephone system

• provide immediate call information to database applications

through Real Time call records

• track changes in room occupancy status

System Overview

The SMDR6 is a peripheral connected to the Norstar Key System Unit (KSU). It connects to any data collection device to provide records about telephone call activity. The following diagram illustrates a typical SMDR6 configuration.

KSU

RS232

Data Collection Device

Power Adapter

Telephone Set

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4 Getting started

More than one SMDR6 unit can be installed per KSU. One and only one of them can be configured as master SMDR6, others must be configured as slave SMDR6s.

of SMDR

Do not mix SMDR6 with older versions

Your Role as System Coordinator

As System Coordinator, you perform the initial and ongoing administration tasks. Your tasks include:

• administering the SMDR6

• determining Account codes used as references for tracking

telephone calls

• interpreting the SMDR6 reports

Programming SMDR6 Using M7310/M7324 telephones

When you use an M7310 or M7324 telephone, prompts and menu selections appear in the first line of the telephone display.

Commands for the three display buttons appear in the second line of the display. Pressing a display button performs the function specified on the option line. An example of a two-line display is shown below.

SMDR6 Admin NEXT QUIT

Programming SMDR6 Using M7100/M7208 Telephones

When you use M7100 or M7208 telephones, only prompts and menu selections appear on the display. An example of the M7100/M7208 display is shown below.

SMDR6 Admin

The SMDR6 commands are selected from the M7100 or M7208 dial pad. For example:

•Press • for

•Press Ø for

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NEXT SHOW

Getting started 5

•Press £ for

CHANGE

Accessing the SMDR6 Main menu

The SMDR6 menus are accessed by entering the Administration Feature code on your telephone dial pad. As System Coordinator, you should be the only person with access to Administration functions.

To access the SMDR6 Administration menu:

1. Press

SMDR6 Admin NEXT QUIT

Note

: All changes in SMDR6 Administration parameters are implemented immediately after they are selected, not after the SMDR6 Administration session is ended.

ƒ · • ¤

. The display shows:

Exiting From the SMDR6 Main menu

After you have selected your specific parameters and want to exit from SMDR6 Administration, follow these steps:

1. Press or

2. Press or

3. Press Any one of these commands returns you to the Norstar display.

QUIT

at the Main menu.

twice.

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6 Getting started

LED control

The green light emitting diode (LED) located on the back of the unit is controlled by the SMDR6 software. It is used to indicate the five possible states of the SMDR6.

SMDR6 state LED action Rates

Normal on steady On 100% Record overflow very fast blink On 50ms Off 50ms TCM Off-line error single blink on On 750ms Off 750ms Waiting for firmware download fast blink On 250ms Off 250ms Slave short blink On 750ms Off 150ms

Note

: The default for the LED is on steady.

Special station set numbers

Two special station set numbers are reserved by SMDR6 to represent special ent ities in the KSU that ca n answer calls. It is important to know these special entities to interpret the reports correctly.

The followings are the known station set entities defined:

• Auto Attendant

• Remote Pager When the Auto Attendant answers incoming calls, the station set

number is reported as zero if the SMDR6 is connected to a Compact ICS KSU.

When an incoming call is answered by Remote Pager, the station set number is reported as 7.

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Administering SMDR6

Introduction

The SMDR6 uses programming parameters to specify the kinds of calls to be reported and the report format. Each programming parameter has a default setting (shown in bold below) that can be changed at any time. The displays used to assign SMDR6 programming parameters are shown below.

SMDR6 Admin NEXT QUIT

Printer: 1200 NEXT QUIT

Option choices

115200 57600 38400 19200 9600 4800 2400 1200

Administering SMDR6 7

Format: SL-1 NEXT QUIT

Report: All NEXT QUIT

Language:English NEXT QUIT

Access codes: NEXT SHOW QUIT

Feature #: F9-NEXT QUIT

SL-1

Norstar

All

Outgoing Accounts Long dist

English

French

F9-F999

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8 Administering SMDR6

Printer speed

Printers with a RS-232c serial port that supports 1200, 2400, 4800, 9600, 19200, 38400, 57600 or 115200 baud can be connected to the SMDR6 to print the reports. The minimum printer speeds for different KSUs are listed below:

• for the Compact KSU, the minimum is 1200 baud

• for the Modular KSU, the minimum is 2400 baud

Note

: The amount of data transmitted by the SMDR6 is dependent on the call activity and the report format you select. Therefore, using higher baud ensures the records are printed.

Setting the printer speed

To set the printer speed, you must access SMDR6 Main menu.

1. Press

2. Press

Printer: 1200 NEXT CHANGE

3. Press

display.

ƒ · • ¤

until the display shows:

CHANGE

until the desired printer speed appears on the

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Record formats

SMDR6 generates records in both Norstar and SL-1 formats. SMDR6 defaults to the SL-1 format.

SL-1 Record fo rmat

The SL-1 record format is primarily used when the SMDR6 output is being supplied to legacy commercial call accounting packages or equipment.

The SL-1 record format supports reporting Standard record format as well as Calling Line Identification (CLID) record format.

The SL-1 CLID record format prints the CLID information only if the information is delivered. Otherwise, it reports the call in SL-1 Standard record format.

Administering SMDR6 9

The SL-1 record format does not support the reporting of Bearer Capability and DDI Busy records.

Selecting SL-1 Standard record format

To select the SL-1 Standard format through SMDR6 Main menu:

1. Press

2. Press

Format: SL-1 NEXT SHOW CHANGE

3. Press

SL-1 Standard NEXT CHANGE

The SL-1 Standard format is the default report format. If the display does not show Standard, press appears on the display.

ƒ · • ¤

until the display shows:

SHOW

. The display shows:

CHANGE

until the desired report format

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10 Administering SMDR6

Selecting SL-1 CLID records

SL-1 record format sup ports reporting CLID information. It can be selected through Administration.

Note

: The SMDR6 will only report the CLID Information for lines which are capable of delivering CLID. Calls on non-CLID capable lines are reported in SL-1 Standard Record Format.

To select the SL-1 CLID format you must access the SMDR6 Main menu.

1. Press

2. Press

Format: SL-1 NEXT SHOW CHANGE

Note

tems and greater.

3. Press

SL-1 Standard NEXT CHANGE

4. Press

SL-1 CLID NEXT CHANGE

ƒ · • ¤

until the display shows:

SHOW

only appears on the display if you are running DR5 sys-

SHOW

. The display shows:

CHANGE

. The display shows:

Norstar record format

Norstar records are used when the SMDR6 output is connected to a printer. In this case, detailed and concise call records are generated.

There are four Norstar record formats available through the SMDR6 Main menu if you are running DR5 systems or greater.

Selecting a Norstar record format

To select the Norstar report format you must access the SMDR6 Main menu.

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Adminis terin g SMDR6 11

1. Press

2. Press

ƒ · • ¤

until the display shows:

Format: SL-1 NEXT SHOW CHANGE

3. Press

CHANGE

to change to use Norstar report format:

Format: Norstar NEXT SHOW CHANGE

Note

SHOW

only appears on the display if you are running DR5 sys-

tems or greater.

The default for Norstar report format is Standard report format. To change to use different Norstar report format:

4. Press

SHOW

for the current Norstar report format selected.

Norstar:Standard NEXT CHANGE

5. Press

CHANGE

until the display shows the desired report format.

The different Norstar report type display screens are shown below.

Norstar:Standard NEXT CHANGE

Norstar: CLID NEXT CHANGE

Norstar:RealTime NEXT CHANGE

Norstar: All NEXT CHANGE

CHANGE

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Report types

The Call Report option allows you to specify the type of calls to be collected. This option can be set to:

• All calls

• Outgoing calls only

• Calls with Account codes only

• Calls that match the prefix strings only Only one of the above reports can be selected at one time. The report

type default is

All

SMDR6 reports all incoming and outgoing calls.

Outgoing

SMDR6 reports only outgoing calls.

All

and can be changed through the SMDR6 Main menu.

Accounts

SMDR6 reports only calls with account codes associated with them.

Prefix

SMDR6 reports only calls matching the pre-determined digit strings. These calls are usually long distance calls.

Note

: Invalid Password attempts are reported regardless of the Report Type selected. Real time call records are not affected, regardless of the Report Type selected.

Setting the Report type

To set the Report type you must access the SMDR6 Main menu.

1. Press

2. Press

ƒ · • ¤

until the display shows:

Report: All NEXT CHANGE

3. Press

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CHANGE

to select the desired Report Type.

Adminis terin g SMDR6 13

If you select the Prefix report type, you must also specify the prefix digits.

The purpose of the Prefix option is to record only long distance calls, calls to certain area codes or calls to specific numbers.

If the first digits dialed match one or more of the programmable prefix strings, the call is recorded, otherwise, the call will not be reported. You can have a maximum of eight prefix strings assigned at one time. The maximum length for each prefix string is eight digits.

To specify the long distance prefix digits:

1. When in Report Type menu, press

CHANGE

until the display shows:

Report: Prefix NEXT SHOW CHANGE

SHOW

2. Press

to view or modify the prefix strings.

The display shows:

Prefix1 CLEAR OK

3. Using the dial pad, enter the long distance prefix digits. (In this

example 9293 is used). The display shows:

Prefix1 9293 BKSP CLEAR OK

Either the

BKSP

are entered in error. The

CLEAR

The

button erases all of the characters you have entered.

CLEAR

buttons can be used to correct characters that

BKSP

button erases one character at a time.

When you are programming SMDR6 from an M7310 orM7324 telephone, the asterisk (*) button is accepted as a wild card character that represents any digit.

Note

: The defaults are 0, 1, 90, 91, 411 and 9411. A maximum of eight

digits are allowed.

4. Press

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to continue to the next prefix string.

14 Administering SMDR6

Report language

If your KSU supports both the English and French, you have the option to select reporting the call records in English or French.

Setting the report language

To set the Report language you must access the SMDR6 Main menu.

1. Press

2. Press

3. Press

Note

: The report language selected affects only the reports. The language used in SMDR6 Main menu and Account code entry remains associated with the station set language.

ƒ · • ¤

Language:English NEXT CHANGE

CHANGE

Access codes

Access codes a re code s used to acce ss certa in lo ng dist ance ca rrie rs. Personal Identification Numbers (PIN) can be associated with these codes. The long distance user dials the Access code of the carrier (up to five digits) followed by the PIN (0 to 16 digits), followed by the telephone number to make long distance calls. The Access Code feature provides security to the long distance user by suppressing the printing of the PIN in the output records.

until the display shows:

to select the desired Report language.

You can have up to five Access codes assigned at any one time. Each Access code can be a maximum of five digits and can be associated with a suppression number equals to the length of the PIN. The first digits dialed are compared to the Access Codes. If there is a match, the next digits are suppressed. The number of digits suppressed equals to the value in the suppress field for that Access code. Only the Access code and the remaining digits (exclude the PIN) are printed in the output record.

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Adminis terin g SMDR6 15

Setting up the Access code

To set up the Access codes, you must access the SMDR6 Main menu.

1. Press

2. Press

Access codes: NEXT SHOW CHANGE

3. Press

Access1 _ NEXT CHANGE

4. Enter the Access code using the dial pad.

Note

to erase the digits.

5. Press

Suppress1 00 NEXT SHOW CHANGE

ƒ · • ¤

until the display shows:

SHOW

. The display shows:

: This number can be a maximum of five digits. Press

to enter the number of digits to suppress.

CHANGE

Note

: Up to 16 digits can be suppressed following the long dis-

tance Access Code.

Account feature code

Account codes allow you to cross-reference telephone calls from your company to different clients or telephone activities.

Before Account codes can be entered by users, an Account feature code must be established. The Feature code can be any number between 900 and 999.

When the SMDR6 is connected to the KSU, a default Feature code is requested from the KSU. To view or modify the Account feature code, you must access SMDR6 Main menu. After the Feature code is entered, users can enter the appropriate Account code to the call.

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To set the Account feature code:

1. Press

2. Press

ƒ · • ¤

until the display shows:

Feature#: F9__ NEXT CHANGE

3. Press

CHANGE

. Enter the last two digits of the Account Feature

Code.

Feature#: F920 NEXT CHANGE

4. Press

Note

to accept the Feature Code.

: If the display shows

code.

IMPORTANT

: Remember to provide your colleagues with the SMDR6

Account feature code.

Code in use

you must select another

Account code list

Account codes create a reference for tracking telephone calls. For example, someone contacting a billable client would enter an assigned code each time a call was placed to that client.

Account codes are from one to 12 digits long. Account codes cannot contain the • or £ symbols. An example of an Account code list is shown below.

Account code Description

11127 Barry Rogers

37 Field Support

239 L.E. Steele

45 Monique Leblanc

1552 Dawn Smith

53 Modern Ways Limited

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100 Long distance

Adminis terin g SMDR6 17

Using Account codes

Account codes can be associated with any incoming or outgoing calls. Account codes feature can be accessed from any Norstar station set by first entering the Account feature code (F9_ _).

To use Account codes:

1. Select an outside line.

2. Press

and enter the three digit SMDR6 Account feature

code. The display shows:

Enter account: QUIT

3. Enter a one to 12 digit number. (In this example, the number 23 is

used). The display shows:

# = 23 BKSP OK QUIT

Note

: If an Account code is entered incorrectly, press

BKSP

and re-

enter the number.

4. Press

. The display shows:

Recorded

Note

: When you are using an M7100 or an M7208 telephone, press

for

and • for

BKSP

An Account code can be entered at any time during a call. However, you cannot enter the account code when a call is on hold or when an Administration sess ion is in progress.

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Programming an Account feature code memory button

You can program a memory button on your Norstar telephone to activate the SMDR6 Account feature code. For more information about memory buttons, refer to your

To program a memory button:

Norstar Telephone User Card

1. Press

ƒ •‹

2. Press a programmable Norstar button.

3. Press

4. Enter the three digit SMDR6 Account feature code.

5. Using the paper labels supplied with the Norstar telephone, label

the button Account feature code.

Programming an Account code autodial button

Frequently dialed Account codes can be programmed on M7310 dual memory buttons. These are called Account code buttons.

To program an Account code button:

1. Press

2. Press a dual memor y butt on.

ƒ•⁄

3. Using the dial pad enter the Account code.

4. Press

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SMDR6 Extended main menu

To allow more flexibility in SMDR6 reports, the SMDR6 Main menu is extended to include administering the market specific parameters. To access the extended SMDR6 Main menu:

Adminis terin g SMDR6 19

1. Press

ƒ · • ¤

. The display shows:

SMDR6 Admin NEXT QUIT

2. Press the password:

¤‹ﬂ›ﬂ

The above procedure enables the Extended menu which appears after the original main menu.

The extended Main menu allows the configuration of the following parameters:

N.A. Template/U.K.Template

•

: To select the appropriate default market profile parameter values. Changing the template automatically reset parameters below to their default value.

Date format:

•

To select printing the date in MM/DD/YY, DD/MM/YY,

or YY/MM/DD format.

Header format

•

: To select print the header line in LINE followed by

the STN or originator followed by terminator.

CLID Name

• from the trunk.

Long CLID

• 15 digits.

Call Type

• trunk.

Call Charge

• the trunk.

Report DNIS

•

Connect Char

• separator feature.

Hospitality

• status feature.

Supervision

•

: To select if the CLID name information is available

: To select if the CLID number from the trunk has 11 or

: To select if Call Type information is available from the

: To select if call charge information is available from

: To enable or disable the DNIS report feature.

: To enable or disable the call connected digit

: To enable or disable the Hospitality room occupancy

: To select if the trunk supports answer supervision.

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20 Administering SMDR6

Filter time

•

: If the trunks do not support answer supervision, select

the desired time interval to filter unanswered outgoing calls.

Access code

•

Language preference

• America English or U.K. English and to enable or disable the support of other languages in SMDR6 report.

Note

: Some of the above parameters are market specific. It the parameter value doesn’t match the trunk property, the SMDR6 can produce incorrect reports. If you are using a Call Accounting package to process the SMDR6 report, consult your software vendor before you make any changes.

: To enable or disable the access code feature.

: To select to print report using North

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Adminis terin g SMDR6 21

The Extended Main menu structure is shown below.

N.A. Template NEXT CHANGE

Date Format: MDY NEXT CHANGE

Header:Line-Stnx NEXT CHANGE

Name CLID: Yes NEXT CHANGE

Report DNIS: On NEXT CHANGE

Connect Char:Off NEXT CHANGE

Hospitality:Off NEXT CHANGE

Supervision: No NEXT CHANGE

Long CLID: No NEXT CHANGE

Call Type: Yes NEXT CHANGE

Call Charge: No NEXT CHANGE

Filter time: 2 NEXT CHANGE

English: N.Amer NEXT CHANGE

French : Yes NEXT CHANGE

Spanish: No NEXT CHANGE

Note

: SMDR6 does not support Spanish report.

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22 AT Commands

AT Commands

Introduction

To facilitate the SMDR6 Administration and to support multiple SMDR6s connected to the KSU, a set of ATtention (AT) Commands is created to change the SMDR6 programmable parameters using a personal computer (PC).

To use the AT commands, the SMDR6 must be connected to a PC through the RS232 interface. The PC must have a terminal program running to communicate with the SMDR6. The default communication parameters of SMDR6 are:

• 1200 baud

• None parity

• 8 data bit

• 1 stop bit

• hardware flow control (CTS/RTS)

System registers

System parameters are represented using registers. There are four different kinds of register.

Registers with prefix “R” are general registers representing system and market-specific parameters. The following registers are defi ned in SMDR6 (the default settings are shown in

AT Command Descript ion Values

bold

R00 Default template R01 Printer speed

R02 Report format

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1 = N.A. Template

2 = U.K. Template

2 = 1200

4 = 4800 5 = 9600 6 = 19200 7 = 38400 8 = 57600 9 = 115200

0 = SL-1

3 = 2400

1 = Norstar

AT Commands 23

R03 Report type R04 Report filter R05 Report language R06 Master/Slave mode R07 Reser ved

R08 Date format

R09 Header format R10 Answer supervision R11 CLID Name R12 Long CLID R13 Call type

0 = Standard

2 = Real Time 3 = All

0 = All

2 = A/C Code 3 = Prefix.

0 = English

1 = French

0 = Master

1 = Slave

0 = MM/DD/ YY

1 = DD/MM/YY 2 = YY/MM/DD

0 = Line/Sta tion Set

1 = Originator/Terminator

0 = Not Supporte d

1 = Support 0 = Not Supported

1 = Supported 0 = Not Supporte d

1 = Supported 0 = Not Supported

1 = Supported

1 = CLID

1 = Outgoing

R14 Call charge R15 Access co de R16 Call duration filter R17 DNIS R18 Connected Character R19

Hospitality

0 = Not Supporte d

1 = Supported 0 = Not Supported

1 = Supported

Outgoing call filter duration in seconds (default = 2 s)

0 = Not Supported

1 = Supported 0 = Not Supporte d

1 = Supported

0 = Not Supporte d

1 = Supported

Register R8 to R19 are market-specific parameters. The default values of market-specific parameters are determined by the value of the default template register (R0).

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24 AT Commands

Note

: Be careful when you are changing the value of market-specific parameters. It the parameter value doesn’t match the trunk property, the SMDR6 can produce incorrect reports. If you are using a Call Accounting package to process the SMDR6 report, consult your software vendor before you make any changes.

Registers for Long distance prefix strings are represented using the prefix “P.” Eight Long distance prefix registers (P0 to P7) are allocated.

Registers for Access Codes and Suppress digits are represented using the prefix “A” and “S” respectively. Five Access code registers (A0 to A4) and five Suppress digit registers (S0 to S4) are allocated.

Registers for Languages supported are represented using the prefix “L”. Five language registers (L0 to L4) are allocated. SMDR6 supports two languages. L0 is used to define the type of English (North America English or U.K. English) to be used for the reports if English is selected as the report language. L1 is used to enable/disable French support of SMDR6. If L1 is set to 0, the prompt to select the report language does not appear in the SMDR6 Main menu.

SMDR6 System Coordinator Guide P0907246 Issue 01

Basic AT Command set

Basic AT Command set contains commands to facilitate serial communication between the SMDR6 and the connected PC. It also provides information on the SMDR6 hardware and firmware. The following basic AT Comman ds ar e availa ble:

AT command Description

AT Commands 25

AT Query system sanity. Return with ATI Query firmware version. Return boot code

firmware ID, download code firmware ID and

hardware ID. AT&P2=<baud> Set serial baud rate to <baud>. ATY=<password> Command to start firmware upgrade. AT&V Display system and market profile paramete rs. AT&V0 Display system pa rameter values. AT&V1 Display market profile values. AT&V2 Display long distance prefix bin content. AT&V3 Display access bin content. AT&V4 Display language set up.

Extended AT command set

Extended AT command set contains command to modify SMDR6 system parameters and market-specific parameters. To use the extended AT command set, you must enter the command ‘AT**admin’ in the PC terminal. This command toggles the on/off of the extended AT command set. The default for Extended AT command set is off.

To change the system parameters or the market specific parameters, enter ‘AT** adm in’ in the PC te rmin al. The S MDR6 resp onses w it h ‘OK’ to the PC terminal.

To read a particular register value, enter ‘AT$<reg number>?’. The SMDR6 responses with the value of the register.

To change a particular register value, enter ‘AT$<reg num>=<val>’. The SMDR6 changes the register value to <val>.

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26 AT Commands

Note

: The effect of changing the register value is temporary. It is not saved unless the command ‘AT$W’ is entered to save the register values to permanent memory.

Remember to enter ‘AT**admin’ again to turn off the Extended AT Command Set after you complete the SMDR6 Administration function.

The following summarizes the extended AT Commands available:

AT command Description

AT**admin Toggle extended admin mode (turn on/off AT$

AT$Rnn? Read Register nn. AT$Rnn=x Write Register nn with x. AT$Pn? Read long distance prefix n.

commands).

AT$Pn=xxxx Write long distance prefix n=xxxx. AT$An? Read acce ss bin n. AT$An=xxx Write access bin n=xxx. AT$Sn? Read suppression bin n. AT$Sn=xx Write suppression bin n=xx. AT$Ln? Read language n setting. AT$Ln=x Write language n=x. AT$W Save profile to permanent memory. AT$Yn Change market profile template (with save). AT$Z Reset profile to default using market template.

SMDR6 System Coordinator Guide P0907246 Issue 01

Configure Master/Slave

To support multiple SMDR6s per KSU, one and only one of the SMDR6s can be configured as the Master. The remaining SMDR6s must be configured as Slaves.

The mode register (R06: Master or Slave mode) controls whether the SMDR6 is a Master or Slave. A value of 0 implies the SMDR6 is the Master. A value of 1 implies the SMDR6 is the Slave. The default value of the mode register is 0 for Master. To change the SMDR6 to Slave, use the Extended AT command to change the register (R06) value to 1. The following illustrates a sample session to configure the SMDR6 in Slave mode:

AT Commands 27

AT**admin

AT$R06=1

AT$W

AT**admin

Query sanity

Toggle Extended AT commands ON

Change SMDR6 to Slave mode

Write to permanent memory

Toggle Extended AT commands OFF

When in Slave mode, the SMDR6 will not be accessible using the SMDR6 Main menu. The AT Command Set must be used to configure Slave SMDR6s. Similar procedures should be used to change the system parameter values of Slave SMDR6s.

Note

: Remember to clearly mark each SMDR6 as master or slave and label the configured serial baud of all slave SMDR6 units. The system parameters of slave SMDR6 can be modified only using the PC. It is important for the slave SMDR6 to use the correct serial baud to communicate properly with the PC.

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28 SL-1 format

SL-1 format

Introduction

The SL-1 record is used when the output is supplied to legacy commercial accounting package or equipment. SL-1 records are in the form of one or two lines in ASCII characters.

This section describes the SL-1 record format. It explains how to interpret the reports.

SL-1 record format

The SMDR6 supports two different SL-1 record format:

• SL-1 Standard record format

• SL-1 CLID record format The SL-1 CLID format is similar to the SL-1 Standard format with the

addition of CLID information. For lines that do not support CLID or when no CLID information is delivered from the KSU, calls are reported as an SL-1 Standard record format.

SMDR6 System Coordinator Guide P0907246 Issue 01

SL-1 record field definitions

The field definitions for lines 1 and 2 SL-1 Records are summarized below:.

Line 1:

Column Name Format Definition

1 RecType Y Rec ord type 2 Blank Blank space 3-5 RecNo XXX Record seq number 6 Blank Blank space 7-8 CustNo 00 Customer number 9 Blank Blank space 10-16 OrigID TXXXXXX Line number

SL-1 format 29

DNXXXX STN number

CF00001 Conference number 17 Blank Blank space 18-24 TerID TXXXXXX Line number

DNXXXX STN number 25-37 Blank Blank space 38-48 TimeStamp MM/DD HH:MM Time stamp 49 Blank Blank space 50-57 Duration HH:MM:SS Call duration 58 Blank Blank space 59-90 Digits XXX...X Dialed digits 50-61 AccCode XXX...X Account code (C record)

Line 2:

Column Name Format Definition

3-18 CLID XXX...X CLID number

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SL-1 Record types

SMDR6 generates the following SL-1 record types:

Letter code Record type

I Initializati on Record NNormal Record S Start Record EEnd Record A Authorization Record C Charge Record

M Conference Charge Record

The I record contains only the record type and time stamp. The S, E, M and C records do not contain the duration field. The E records do not contain any dialed digits.

Note

: The I record does not contain Call Information number; all other

record types will contain the Call Information number (if delivered).

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SL-1 format 31

SL-1 Standard record format

Using the field definition and record types describes above, an example of an outgoing call on line 52 that is placed by station set 7425 is shown below.

N 027 00 DN7425 T052000 04/04 14:03 00:01:32 5551212

An example of an incoming call on line 47 that is answered by station set 2221 is shown below.

N 028 00 T047000 DN2221 04/04 14:22 00:12:04

An example o f an ou tg oing call on line 38 is pl ace d by sta tio n set 7447 and transferred to station set 2221 is shown below.

S 029 00 DN7447 T038000 04/04 15:02 8761344 E 030 00 T038000 DN2221 04/04 15:07

An example of a two line conference call with two outgoing calls is shown below.

S 000 01 DN6545 T038000 04/04 12:23 9369552 E 001 01 CF0001 T038000 04/04 12:27 S 002 01 DN6789 T047000 04/04 12:23 8082635 E 003 01 CF0001 T047000 04/04 12:27

SL-1 CLID format records

The SL-1 CLID format record consists of two lines. The CLID information, if available, is presented in the third character position of the second line.

The CLID number is always 16 digits. Any missing numbers are represented by an “x.” If there is no CLID Information available then no CLID Information record is delivered.

Some examples of SL-1 CLID format records are shown below:

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An incoming call on line 38 is answered by station set 2221 with CLID enabled and the CLID number available is 4032919000.

N 034 00 T038000 DN2221 04/04 15:32 00:10:24 4032919000xxxxxx

An incoming call on line 37 is answered by station set 2211 with Call Information enabled, and the CLID number is not available.

N 035 00 T037000 DN2211 04/04 14:22 00:12:04

Note

: The record is the same as the SL-1 Standard format record.

An incoming call on line 38 is answered by station set 7447 and transferred to station set 2223. Call Information is enabled and the Call Information number available is 4032919001 as shown below.

S 029 00 T038000 DN7447 04/04 15:02 4032919001xxxxxx E 030 00 T038000 DN2223 04/04 15:07 4032919001xxxxxx

If you need CLID information in slave SMDR6, the master SMDR6 must be configured to receive CLID information. The master SMDR6 must be configured to print SL-1 CLID record format or Norstar CLID record format (or Norstar real time format or Norstar all format).

SL-1 Target line/Physical lines

When target lines are used on digital trunks, records show both the target line number and the physical line number.

An example of an incoming call on target line 103 is shown below. The physical line is 37 and is transferred to another station set.

S 029 00 T037103 DN7499 04/04 15:02 E 030 00 T037103 DN7370 04/04 15:07

SMDR6 System Coordinator Guide P0907246 Issue 01

Norstar format

Introduction

The Norstar format records are used when the SMDR6 output is connected to a printer or Call Accounting packages designed to use the Norstar format.

This section describes the Norstar record format. It explains how to interpret the reports.

Norstar record format

Norstar format 33

The SMDR6 supports four different Norstar record formats:

• Norstar Standard record format

• Norstar CLID record format

• Norstar Real Time record format

• Norstar All record format

Norstar Standard record format

Norstar Standard format records always start with a header line indicating the date (MM/DD/YY) time (HH/MM/SS); LINE field and STN field. The records have at least one event line showing an event and time stamp.

An example of an Outgoing call in Standard format appears below.

-------- 04/04/98 11:39:43 LINE = 0003 STN = 7425 00:00:00 OUTGOING CALL DIGITS DIALED 5551212 00:00:37 ACCOUNT CODE 87 00:12:59 CALL RELEASED

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An example of an Incoming Call in Standard format appears below.

-------- 04/04/98 12:00:01 LINE = 0083 STN = 7726 00:00:00 INCOMING CALL RINGING 0:32 00:00:39 HOLD 00:01:12 UNHOLD 00:02:47 CALL RELEASED

Norstar Call Information record format

When this option is selected, CLID Information received from the KSU for an incoming call prints between the record header and the event lines. There is one occurrence of CLID Information per call. If no CLID information is received, no CLID field appears in the record.

If you need CL ID informat ion in slave SMDR 6, the master SMDR6 must be config ured to receiv e CLID infor mation. The m aster SMDR6 must be configured to print SL-1 CLID record format or Norstar CLID record format (or Norstar real time format or Norstar all format).

Note

: SMDR6 reports CLID information only for lines which are capable of delivering CLID. The Norstar KSU must be properly configured to enable delivering CLID Information.

Call Information record field definitions

The first Call Information line after the header line is the CALLING NUMBER:

• maximum of 11 characters

• if the number is truncated, the 11 digits received are preceded by “/”

• if only partial CLID number was received, the digits are followed by

an “x”

• UNKNOWN (if no data is received in the number field) The second Call Information line is the NAME:

• Name (maximum 15 characters)

• UNKNOWN (if no name is received in the name field)

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Norstar format 35

The third Call Information line is the call type indicating if the call is a long distance call or otherwise:

• LONG DISTANCE

• UNKNOWN (if no call type information is received) An example of an incoming call in the CLID format appears below.

-------- 04/04/98 11:12:01 LINE = 0013 STN = 7465 CALLING NUMBER 4032919123 NAME UNKNOWN UNKNOWN BC = SPEECH 00:00:00 INCOMING CALL RINGING 0:32 00:00:39 HOLD 00:01:12 UNHOLD 00:02:47 CALL RELEASED

An example of an abandoned (no answer) incoming call in CLID format appears below.

-------- 04/04/98 20:30:00 LINE = 0035 CALLING NUMBER 4032919123 NAME UNKNOWN UNKNOWN BC = SPEECH 00:00:00 NO ANSWER RINGING 3:15

An example of a call record with CLID number truncated is shown below.

-------- 04/04/98 11:12:01 LINE = 0013 STN = 7465 CALLING NUMBER /12345678901 NAME UNKNOWN UNKNOWN BC = SPEECH 00:00:00 INCOMING CALL RINGING 0:32 00:00:39 HOLD 00:01:12 UNHOLD 00:02:47 CALL RELEASED

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An example of a call record with only partial CLID number is shown below.

-------- 04/04/98 11:12:01 LINE = 0013 STN = 7465 CALLING NUMBER 1234567890x NAME UNKNOWN UNKNOWN BC = SPEECH 00:00:00 INCOMING CALL RINGING 0:32 00:00:39 HOLD 00:01:12 UNHOLD 00:02:47 CALL RELEASED

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Norstar format 37

Standard Hospitality record format

This Hospitality record represents four states of room occupancy: vacant, basic, mid and full. Room number lengths range from one to five digits.

Note

: To print the Hospitality records this feature must be configured to on. For more information, refer to this guide.

An example of a Standard Hospitality record showing room 12345 status set to vacant appears below.

-------- 23/01/98 23:49:00 EXT = 12345 HOSPITALITY VACANT

An example of a Standard Hospitality record showing room 7324 status set to vacant appears below.

CLI Extended main menu

, earlier in

-------- 23/01/98 23:49:00 EXT = 7324 HOSPITALITY VACANT

An example of a Standard Hospitality record showing room 732 status set to basic appears below.

-------- 23/01/98 23:49:00 EXT = 732 HOSPITALITY BASIC

An example of a Standard Hospitality record showing room 73 status set to mid appears below.

-------- 23/01/98 23:49:00 EXT = 73 HOSPITALITY MID

An example of a Standard Hospitality record showing room 7 status set to full appears below.

-------- 23/01/98 23:49:00 EXT = 7 HOSPITALITY FULL

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Norstar Real Time record format

Real Time call records are one line long. All Real Time records begin with an asterisk (*) to differentiate them from non-Real Time call records. Rea l Ti me r ec ords are gen erat ed onl y wh en C LID Inf orm ati on is available. Records are generated only for the following five call states and four Hospitality record types:

• Ringing is represented by the letter “G”

• Dialed Number Identification Service (DNIS) is represented by the

letter “D”

• Answered is represented by the letter “A”

• No Answer is represented by the letter “N”

• Transfer is represented by the letter “T”

• Released is represented by the letter “R”

• Hospitality vacant is represented by the letters “H V”

• Hospitality basic is represented by the letters “H B”

• Hospitality mid is represented by the letters “H M”

• Hospitality full is represented by the letters “H F” The RINGING call state is unique to Real Time records because it

indicates a ringing line as soon as SMDR6 received the CLID Information.

The Dialed Number Identification Service (DNIS) record is reported only if the line delivers the DNIS information. If present, it follows right after the RINGING record.

An example of a call, ringing with DNIS, answered and released appears below.

*030198 154615 0019 6137635114 John Doe U G

*030198 154615 0019 6137635114 4037352000 U D

*030198 154623 0019 7832 6137635114 John Doe U A

*030198 154831 0019 7832 6137635114 John Doe U R

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Norstar format 39

An example of a transferred call appears below.

*041197 094105 0003 2919000 Alan Smith U G

*041197 094105 0003 2919000 7305432 U D

*041197 094111 0003 7344 2919000 Alan Smith U A

*041197 094156 0003 7440 2919000 Alan Smith U T

*041197 094414 0003 7440 2919000 Alan Smith U R

Real time records are printed when the events occur. The record information can be used to drive external PC database applications. One such application is to locate customer information stored in the database by extracting the CLID information from the Real time records.

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Real Time Hospitality record format

This Hospitality record represents four states of room occupancy: vacant, basic, mid and full. Room number lengths range from one to five digits.

Note

: To print the Hospitality records this feature must be configured to on. For more information, refer to this guide.

An example of a Real Time Hospitality record showing room 12345 status set to vacant appears below.

*012398 234900 12345 H V

An example of a Real Time Hospitality record showing room 7324 status set to vacant appears below.

CLI Extended main menu

, earlier in

*012398 234900 7324 H V

An example of a Real Time Hospitality record showing room 732 status set to basic appears below.

*012398 234900 732 H B

An example of a Real Time Hospitality record showing room 73 status set to mid appears below.

*012398 234900 73 H M

An example of a Real Time Hospitality record showing room 7 status set to full appears below.

*012398 234900 7 H F

SMDR6 System Coordinator Guide P0907246 Issue 01

Norstar All record format

When this option is selected, Standard, CLID Information and Real Time records are provided.

Norstar format 41

An example of a call record when

All

is selected appears below. The RINGING records show the time when the call is received with CLID Information, not the time when it started alerting. The call is answered 15 seconds after the ringing began. It is transferred 25 seconds after it is answered and is released two minutes after it was transferred.

*030298 154920 0022 4032919000 UNKNOWN D G

*030298 154920 0022 4032919000 8002349876 D D

*030298 154935 0022 7101 4032919000 UNKNOWN D A

*030298 155000 0022 7169 4032919000 UNKNOWN D T

*030298 155200 0022 7169 4032919000 UNKNOWN D R

-------- 03/02/98 15:49:20 LINE = 0022 STN = 7101 CALLING NUMBER 4032919000 NAME UNKNOWN LONG DISTANCE DNIS NUMBER 8002349876 BC = SPEECH 00:00:00 INCOMING CALL RINGING 0:15 00:00:20 HOLD 00:00:25 TRANSFERRED

-------- 03/02/98 15:50:00 LINE = 0022 STN = 7169 00:00:00 FROM TRANSFER 00:00:00 UNHOLD 00:02:00 CALL RELEASED

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Target line/Physical lines

When targe t line s are be ing us ed on di gital trunks , the SM DR6 reco rds show both the target line and the physical line number.

An example of an Incoming call on a target line appears below. The target line number is 101 and the physical line number is 38. The call is answered by station set 7468.

-------- 12/12/97 12:00:01 LINE = 0101 STN = 7468 00:00:00 INCOMING CALL LINE = 0038 00:28:33 CALL RELEASED

Busy Norstar records

The SMDR6 reports busy for the following calls.

Direct Inward Dial (DID) busy

This happens when a digital line is set up as a DID line requiring receive digits to route the call through the KSU via a target line. If all target line destinations are busy, and the KSU is programmed to return busy instead of routing the call to the prime station set, SMDR6 reports busy.

-------- 03/02/98 15:09:32 LINE = 0235 00:00:00 BUSY LINE = 0035

Target line busy

This happens when a target line is involved with a call, and a second incoming call tries to use the same line. SMDR6 reports busy, but does not include the target line information.

-------- 03/02/98 14:36:02 LINE = 0035 00:00:00 BUSY

Note

: SMDR6 reports busy calls only if the KSU is programmed to

provide busy treatment.

SMDR6 System Coordinator Guide P0907246 Issue 01

Bearer capability data

When the SMDR6 is set to report in Norstar CLID format, the SMDR6 supports the reporting of Bearer capability associated with the call as part of the CLID format record. An example of an incoming call with Bear capability data is shown below.

-------- 12/03/98 14:36:00 LINE = 0035 CALLING NUMBER 7355303 NAME UNKNOWN UNKNOWN BC = SPEECH 00:00:00 NO ANSWER RINGING 0:02

Note

: This is supported only if the KSU supports Bearer capabilities.

Norstar format 43

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44 Norstar format

PRI Call-by-call servi ce

When the ISDN Primary Rate Interface (PRI) trunks is installed in the KSU, the SMDR6 supports the reporting of PRI Call-by-call service as part of the CLID call records in Norstar CLID format. Both the service type and service ID for incoming and outgoing calls are reported in the SMDR6 records. The following example illustrates an incoming call using the TIE service with service ID 0 and the corresponding outgoing call using the PUBLIC service

-------- 01/01/98 01:38:00 LINE = 0001 STN = 221 CALLING NUMBER 6135551212 NAME UNKNOWN UNKNOWN DNIS NUMBER 9772210 BC = SPEECH PRI SERVICE TIE 0 00:00:00 INCOMING CALL RINGING 0:00 00:01:35 CALL RELEASED

-------- 01/01/98 01:38:00 LINE = 0023 STN = 223 BC = SPEECH PRI SERVICE PUBLIC 00:00:00 OUTGOING CALL DIGITS DIALED 9772210 00:01:35 CALL RELEASED

Note

: This is supported only if the necessary Norstar hardware is installed and the PRI trunks are configured properly to deliver PRI callby-call service information.

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Norstar format 45

Dialed number identification service

Certain trunk types (including ISDN PRI trunks) support the delivery of Dialed number identification service (DNIS). SMDR6 supports the reporti ng of DN IS as pa rt of the CLID ca ll rec ords wh en the in form ation is delivered. DNIS reporting is supported in both Norstar CLID format and Norstar Real Time format. An example of an incoming call with DNIS information is shown below

Note

: This is supported only if the necessary Norstar hardware is installed and the trunks supporting DNIS are configured properly to deliver DNIS information.

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Call connected digit separator

Normally, SMDR6 reports all the digits the user dialed to connect the call. The digits may include digits responding to prompts from the Autoattendants, extension transfer or voice mail service. To facilitate the identification of digits dialed to connect the call and digits dialed after the call is connected, an option is available to insert an “!” between them. An example of an outgoing call with call connected digit separator is shown below

-------- 01/01/98 01:38:00 LINE = 0023 STN = 223 BC = SPEECH 00:00:00 OUTGOING CALL DIGITS DIALED 9772210!0132 00:01:35 CALL RELEASED

This option can be enabled using the AT command or the SMDR6 Extended main menu. The default of this option is disabled.

Note

: The SMDR6 cannot differentiate between required digits to connect the call and extra digits dialed before the call is connected. Not all KSUs support the delivery of call connected signal and this feature may not be available for some KSUs.

Norstar record field definitions

The following list shows all of the lines that can be printed by SMDR6 in the Norstar format.

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Norstar format 47

Standard and CLID record formats

0 1 2 3 4 5 6 7 1234567890123456789012345678901234567890123456789012345678901234567890

-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXXX

-------- MM/DD/YY HH:MM:SS LINE = XXXX LINE = XXXX

-------- MM/DD/YY HH:MM:SS LINE = XXXX

-------- MM/DD/DY HH:MM:SS SMDR6 RESTART 00:00:00 INCOMING CALL RINGING 0:00 00:00:00 OUTGOING CALL 00:00:00 NO ANSWER RINGING 0:00 00:00:00 FROM TRANSFER 00:00:00 INVALID PASSWORD 00:00:00 HOLD 00:00:00 UNHOLD 00:00:00 ACCOUNT CODE 123 00:00:00 BUSY DIGITS DIALED 9369552 00:00:00 CONFERENCE STN2 = 7425 00:00:00 CONFERENCE LINE2 = 0052 00:00:00 CONFERENCE END 00:00:00 RESTRICTI0N PASSWORD 99 00:00:00 CALL RELEASED 00:00:00 TRANSFERRED 00:00:00 FROM TRANSFER RECORDS LOST LINE = 0015 BC = SPEECH BC = UNRESTRICTED DIGITAL BC = RESTRICTED DIGITAL BC = 3.1 kHZ AUDIO BC = 7 kHZ AUDIO BC = VIDEO CALLING NUMBER 4032919123 CALLING NUMBER /12345678901 CALLING NUMBER 4032919123x NAME Peter Pan LONG DISTANCE UNKNOWN DNIS NUMBER 4032652300 PRI SERVICE PUBLIC PRI SERVICE PRIVATE PRI SERVICE TIE PRI SERVICE FX PRI SERVICE OUTWATS PRI SERVICE SWITCHED DIGITAL PRI SERVICE INWATS PRI SERVICE INTL INWATS PRI SERVICE 900 HOSPITALITY VACANT HOSPITALITY BASIC HOSPITALITY MID HOSPITALITY FULL

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Real Time record format

0 1 2 3 4 5 6 7 1234567890123456789012345678901234567890123456789012345678901234567890 *MMDDYY HHMMSS LINE STATION CLID NUMBER NAME/DNIS TYPE EVENT *030193 154615 0019 6137635122 Alan Smith U G *030193 154615 0019 6137635122 4032632300 U D *030193 154615 0019 7343 6137635122 Alan Smith U A *030193 154615 0019 7343 6137635114 Alan Smith U N *030193 154615 0019 7343 6137635122 Alan Smith U T *030193 154615 0019 7343 6137635114 Alan Smith U

*012398 234900 12345 H V *012398 234900 12345 H B *012398 234900 12345 H M *012398 234900 12345 H F

Norstar Standard and CLID record description

For non-Real Time records, each line has a maximum of three fields (except for the header line).

The header line has a maximum of five fields:

• the first field is always eight dashes

• the second field is the date the call originated

• the third field is the time the call originated

• the fourth field is the line being used

• the fifth field is either the line or station that is using the line in the fourth field

The SMDR6 reports calls based on events (change of call states). The first field is the time the associated event occurred. The time is an offset from the start time of the call indicated in the header. The second field describes the event associated with that call. Events can be either a call state like hold or transfer, or a user action like account code entry. The third field is data which further describes the action indicated in the second field.

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Norstar format 49

Printable line descriptions

The line below is the Header line indicating the start of a call record, or the continuation of a call record after a transfer. This record can have three, four or five fields. The date and time reflects the date and time the call started. For incoming calls, this is when the call is answered. For outgoing calls it is the time the line is seized. The LINE field is fixed at four digits. The STN directory number (DN) can be from two to seven digits in length. For Outgoing tandem calls, both the fourth and the fifth field will be LINE.

-------- MM/DD/YY HH:MM:SS LINE = XXXX STN = XXXXXX

The line below is printed after the header line when SMDR6 or the KSU is restarted.

SMDR6 RESTART

The line below is printed after the header line (with all five fields) or after the CLID Information. The time in the header line is when the call was actually answered. This time minus the ringing duration (the third field) is when the call actually started ringing.

00:00:00 INCOMING CALL RINGING 0:04

The line below is printed after the header line (with all five fields). The time in the header line field indicates when the call was initiated.

00:00:00 OUTGOING CALL

The line below is printed after the header line when an incoming call is not answered.

00:00:00 NO ANSWER RINGING 0:22

The line below is printed when an incoming call receives busy treatment.

00:00:00 BUSY

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The lines below indicate when the call was put on hold or taken off hold.

00:00:04 HOLD 00:00:06 UNHOLD

The lines below are printed at the start and the end of a conference. The third party in the conference could be a second station set or a second line as indicated in the third field.

00:10:32 CONFERENCE STN2 = 7425 00:12:12 CONFERENCE LINE2 = 0052 00:12:45 CONFERENCE END

The line below is printed when a call has been transferred.

00:00:00 TRANSFERRED

The line below is printed after the header line when a call is transferred. It indicates the start of the call at the new station set that receives the transfer.

00:00:00 FROM TRANSFER

The line below is printed after the last state of a call. It is followed by a carriage return and two line feeds so that there is a blank line before the start of the next call record.

00:00:00 CALL RELEASED

The line below is printed when digits dialed are displayed in Outgoing call records. A maximum of 32 digits/characters may appear. If the call connected digit separator option is enabled, an “!” is inserted between digits dialed before and after the call is connected.

DIGITS DIALED XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX DIGITS DIALED 123456789!1234

The line below is printed when the user or caller enters an invalid password.

00:00:00 INVALID PASSWORD

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Norstar format 51

The line below is printed when an account code is entered. Account codes can be a maximum of 12 digits.

00:00:00 ACCOUNT CODE XXXXXXXXXXXX

The line below is printed when a password is entered. The password ID can be a maximum of two digits (00-99). The record indicates the password override ID and not the password itself.

00:00:00 RESTRICTION PASSWORD XX

The line below is printed as the last line of a call record if the call states were missed or if a call was missed altogether. It is followed by a carriage return and two line feeds so that there is a blank line before the start of the next call record.

RECORDS LOST

The line below is printed identifying the physical line of an incoming call on a target line. The line number is fixed at four digits (with leading zeros).

LINE = XXXX

The lines below are printed when CLID information is available. The calling number shown can be a maximum of 12 characters of which a maximum of eleven can be digits. If a number received by the KSU is longer than eleven digits, then a “/” is the first character, followed by the eleven least significant digits. The name can be a maximum of 15 characters. Each of the number and name can show “UNKNOWN”. The third line is the call type. It shows either “LONG DISTANCE” or “UNKNOWN” if call type information is not available. The DNIS number, if available, appears after the call type. It is followed by the Bearer Capability. The last line is the PRI Call-by-call service. It appears only if the PRI service information is available.:

CALLING NUMBER XXXXXXXXXXX NAME XXXXXXXXXXXXXXX UNKNOWN DNIS NUMBER XXXXXXXXXX BC = SPEECH PRI SERVICE TIE XXXXX

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The lines below are printed when the room occupancy status of room 12345 changes to vacant.

-------- 23/01/98 23:49:00 EXT = 12345 HOSPITALITY VACANT

Norstar Real Time record description

The Real Time records are one line long begin with an asterisk (*) to differentiate them from other Norstar records. It contains eight fields:

• Date in MMDDYY format

• Time in HHMMSS format

• Line number associated with the call

• Station Set number associated with the call

• CLID number

• CLID name or DNIS number

•Call type

•Call state The first field is the date field and is a fixed length of six digits

(MMDDYY). The month, day or year may be preceded with a leading 0 to keep the field length fixed. For example, 010598 is January 5, 1998.

The second field is the time which is also a fixed field with six digits (HHMMSS). There are no separators between hour, minute and second.

The third field is the line which is associated with the call being tracked. The line is fixed at four digits and may have leading zeros. For example, 0019 is line 19. Because the Real Time Hospitality record does not use the third field it does not contain any characters and appears blank.

The fourth field is the station set number of the station set associated with the call. Station Set numbers can be from two to seven digits long. If the number is less than seven digits there are no leading zeros because this field is not fixed. In the Real Time Hospitality record the fourth field shows the room number. Room numbers are one to five digits long.

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Norstar format 53

The fifth field is the CLID Information field indicating the calling number. The number can be a maximum of 12 characters (11 digits maximum and the “/” and “x” character). There is always information in this field. If no number is available, either UNKNOWN or PRIVATE appears in this field. Because the Real Time Hospitality record does not use the fifth field it does not contain any characters and appears blank.

The sixth field is the CLID name or DNIS information. The name can have a maximum of 15 characters. If no name is available, UNKNOWN appears in this field. This field is replaced by the DNIS information in “D” records. The DNIS can have a maximum of 10 digits. In the Real Time Hospitality record the sixth field shows the room occupancy status indicator.

The seventh field is the CLID call type which is either long distance (D) or unknown (U).

The eight field indicates the call state of the Real Time record. This field always contains a call state indicator and is followed immediately by a carriage return and two line feeds.

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54 Troubleshooting

Troubleshooting

Introduction

This section provides solutions to problems you might encounter while programming and maintaining the SMDR6 unit.

Problems are grouped into two categories: Printer Problems and Error Messages.

Printer problems

Problem

Solution

• is connected to the SMDR6 unit

•is on-line

• is properly loaded with paper

: Records are not printing. : Ensure the printer:

Ensuring Records are printed

If the printer is off-line from SMDR6, the following message appears on the display for three seconds when you access SMDR6 Administration:

Printer Problem

If there is nothing wrong with the printer set up, then ensure SMDR6 is configured to the same speed as your printer. For more information about printer set up, refer to guide.

Administering SMDR6

, earlier in this

Problem

Solution

SMDR6 System Coordinator Guide P0907246 Issue 01

: Only certain calls are being printed. : When a record is not printed, follow the steps below:

Troubleshooting 55

The Call Reporting option might be screening out calls that you want recorded. For example, if the Call Report is set for outgoing calls, then only outgoing calls are printed. For more information on Call Reports, refer to

Administering SMDR6

, earlier in this guide.

A user must press

or £ after entering an Account code for the

record to be printed. For more information on Account codes refer to,

Administering SMDR6

for user training information.

The SMDR6 might have been restarted. It takes up to 60 seconds after the system is restarted before any calls are recorded. Calls made during this time are not recorded. The SMDR6 will start printing records after this 60 second period.

Error messages

The SMDR6 shows error messages on the telephone display, or on printed records.

Message: This message appears if an unassigned Feature Code is entered.

Inactive feature

Access the SMDR6 Administration to determine the correct Feature Code. Fore more information on SMDR6 Administration, refer to

Administering SMDR6

Message:

, earlier in this guide.

Code in use

This message appears during SMDR6 Administration. The Account code Feature number entered already exists within the Norstar system.

Message:

Feature in use

This message appears when two users try to access SMDR6 Administration simultaneously.

Message:

No active line

This message is caused by inputting the Account feature code when an exchange line has not been selected, or is on hold.

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56 Troubleshooting

Use an Account code on active outside lines. Message:

System in use

This message means the Feature code for another application is being administered at this time.

The SMDR6 has internal event buffers that store all information relating to call records. If the system becomes overloaded because of excessively high call activity, records can be lost. This message appears in the printed call records:

RECORDS LOST

You might require a higher speed printer or an external print buffer device.

SMDR6 System Coordinator Guide P0907246 Issue 01

Glossary

Account feature code

A three-digit number that enables users to enter an SMDR6 account code from a Norstar telephone.

Baud

A variable unit of data transmission speed equal to one bit per second.

Call Accounting

An optional software program that can be used to analyze the data collected by SMDR6 and to organize it according to a company’s needs.

Call record

A type of record created by SMDR6. This record includes information about a call's duration and number dialed.

Call report

A report that uses call record information collected by SMDR6 to itemize telephone activity.

CLASS

Custom Local Area Signalling Services is a collection of services from the local telephone company.

CLID

If available from the local telephone company, Calling Line Identification is when the calling number is shown on the Norstar display.

CMS

Call Management Services is a collection of services from the local telephone company. CMS is a part of CLASS.

Default

A value that SMDR6 assumes unless another one is specified.

ISDN

Integrated Services Digital Network is a worldwide digital communications network.

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2 Glossary

Hospitality record

A type of record created by SMDR 6 that provides the room occupancy status whether vacant, basic, mid or full.

KSU

Key Service Unit. The central hardware component in the Norstar system. The KSU has its own processor and memory, and provides a physical point for connection of various types of data terminals, telephones and expansion modules.

Norstar record format

An English language syntax organization of call records.

Physical line

The physical connection between the Norstar system and the outside world.

Prompt

A message appearing on the Norstar display instructing the user to perform a specific task.

Record

A unit of info rmat ion cons isti ng of se vera l rela te d data item s per taini ng to a call.

SL-1 record format

The organization of information that SMDR6 data must be translated into before the data it contains can be read by an SL-1 call accounting program.

SMDR6

Station Message Detail Recording 6 is a unit that is connected to your Norstar Key Service Unit to record call activity.

System Coordinator

The person responsible for installing, administrating and maintaining SMDR6 for a particular company.

Target line

A Target line is a virtual line, not a physical line. It is dedicated to receiving and routing incoming calls on DID or auto-answer trunks to a specific destination.

SMDR6 System Coordinator Guide P0907246 Issue 01

Index

Account code list

creating 16 Account codes 14 Account feature code 15 AT Commands 22

Basic 25

Extended 25

Baud 8 Busy

Direct Inward Dial 42

Target line 42

Call information 34 Configuration

Master/Slave 27 Connection

devices 3 Conventions

guide 1

Descriptions

Norstar Standard and CLID

record 48

Printable line 49

Real Time record 52 Digit separator 46 Direct Inward Dial 42

Extended main menu 19

Access code 20 Call charge 19 Call type 19 CLID digits 19 CLID name 19 Date format 19 DNIS 19 Filter time 20 Header format 19 Language 20 Market profile 19 room occupancy status feature 19 Separator feature 19 structure 21 Supervision 19

Field definitions

Call Information record 34 Norstar record 46

Hospitality record 2, 3, 19

Real Time 40 Standard 37

Identification service 45

LED control 6

Main menu 5

accessing 5 exiting 5

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2 Index

Pager 6 Physical line

Norstar 42

SL-1 32 Primary Rate Interface 44 Programming

Account code autodial button 18

Account feature code memory

button 18

SMDR6 parameters 7

using M7100/M7208

telephones 4

using M7310/M7324

telephones 4

Record format

Bearer capability 43

Busy 42

Norstar 10, 33, 34

Norstar All 41

Norstar Call Information 3 4

Norstar Real Time 38

Norstar Standard 33

selecting 10

SL-1 CLID 10, 31

SL-1 field definitions 29

SL-1 record format 28

SL-1 Record types 30

SL-1 Standard 9, 31 Record types 12

Troubleshooting

Error messages 55 printer problems 54 printing records 54

Setting

Access codes 15

Account feature code 16

language 14

printer speed 8

Report type 12 Special station set numbers 6 Station Message Detail Recording,

about 2

System registers 22

SMDR6 System Coordinator Guide P0907246 Issue 01

Norsta r is a trademark of Nortel Networks. Printed in Canada P0907246 Issue 01

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Norstar SMDR6 Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual