Norstar Quickerence User Guide

Introduction

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Mailbox greetings

CallPilot voice prompts

CallPilot Quick Reference Card

CallPilot interface

Skip back in message

Previous Message

Play Messages

Mailbox commands

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox and listen to messages.

°‚

Mailbox Options

⁄

Target Attendant

Play Message

Skip forward in message

Record

Mailbox Commands

Next Message

Call Sender

Stop

°¤

Greetings

Outbound Transfer

⁄

Record Greetings

⁄

Primary

Alternate

°›

Password Change

‹

Personalized

This card is for subscribers with display telephones that use the CallPilot interface.

Mailbox initialization

You must initiali ze your mailbox to receive and store messages.

To initialize and open your mailbox for the first time:

1. Press ≤·°⁄ on your displa y t elephone.

2. Enter your mailbox number, enter ‚‚‚‚ (the default password) and press

3. Choose a password from four to eight di gits lon g that does not start with zero. Enter your ne w mail box password and press

or £.

4. Enter your new mailbox password again and press

5. At the tone, record your name in the Company Directory.

6. Press £ to end the recording. Press £ to accept the recording.

7. Press ® to end the session.

Now you are ready to record yo ur pe rs ona l mai lbox greetings and to use the CallPilot features des cribed in this card.

If you do not record a personal greetings, your

Note:

Company Directory name plays to callers who reach your mailbox.

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox and listen to messages.

°ﬁ

Tools

Off-Premise Message Notification

Choose Greeting

⁄

Primary

Alternate

or £.

°ﬂ

Goto Message

‹

Call Forward

or £.

Company Directory Name

There are three types of Per sonal mailbox greetings: Primary, Alternate and Personalized.

Primary mailbox greeting

Is your everyday mailbox greeting. In this greeting incl ude your name, mailbox number and a brief message explaining to callers that you are unable to answer their calls.

Alternate mailbox greeting

Is a special greeting for times wh en you are away from the office or on vacation.

Personalized mailbox greeting

Up to three Personalized mailbox greetings are available when your company subscribes to Caller ID (CLID) services from your local teleph one company.

A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot recognizes the assigned incoming telephone number and pl ays the Personalized mailbox greeting.

Use the Mailbox commands illustration as a guide when you record your greetings.

Recording Tips

• Use your handset, not the Handsfree feature.

• Speak clearly and at a pace that is easy to understand.

Select a mailbox greeting

After you record Primary and Alternat e greet ings, you mu st select a greeting to play. If you do not select a greeting, the Primary greeting pl ay s automatically.

If you choose the Alternate mailbox gre et ing, you are asked whether the mailbox accept s message s. If you c hoose Y

(yes) your

mailbox receives mess ag es in the normal way. If you choose N

(no):

• Messages cannot be left in your mailbox.

• The Alternate mailbox greeting takes precedence over all other greetings.

Personalized greetings can be played for up to three specific external te le phone numbe rs instead of the Primary or Alternate greetings.

Use the Mailbox commands illustration as a guide when you choose a greeting.

About your mailbox password

Change your mailbox password every 30 days. Your mailbox password keeps your voice messages private and confidential.

Choose an uncommon password (not 11 11 or 1234) that is from four to eight digits long and does not start with zero.

Use the Mailbox commands illustration as a guide when you change your password.

CallPilot voice prompts tell you which dialpad button to press for CallPilot options.

On one line display telephones:

• Voice prompt plays immediately.

• Use the dialpad only to enter a command.

• If you know the corresponding dialpad number for the option you w ant, you can press it a ny time during the voice prompt.

• If you do not choose an option after five seconds, the voice prompt replays the options.

• If you do not choose an option, the CallPilot session ends.

On two line display telephones:

• Use the display button or the dialpad to enter a command.

• The voice prompt plays after a five second delay.

• When there are more th an t hree options, or you do not know what the options are, wait for the voice prompt to state the options.

Example of a two line display

Display command line Display button options

Display buttons

Make sure y ou are familiar with how to operate dis play telephones. Refer to your Telephone User Card.

Pswd:

OTHR RETRY OK

Play messages

Leave a Message

Call Record

rom your display telephone

enter ≤·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

When there are messages in your mailbox these commands are available.

Use these commands to review, send and respond to messages.

‡‚

Message Options

‡⁄

⁄

Skip Back

‡¤

Message Envelope

Play Current Message

Forward Message

‡‹

‹

Skip Forward

‡›

Reply All

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

‡ﬂ

Call Sender

Stop

Send Message

›

Previous Message

ﬂ

Next Message

‡ﬁ

Compose Message

Delete Message

‡·

Retrieving a deleted message

You can retrieve a deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end your current CallPilot session. Return to your deleted message and p ress ‡ﬂ to restore the message.

Send messages

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

‡ﬁ

Compose a Message

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

Default code Custom code

≤·°‚ ≤·__ __

Press ≤·°‚ on your display telephone to record and send a message directly to a mailbox without calling the extension number.

Open Mailbox

Default code Custom code

≤·°⁄ ≤·__ __

Press ≤·°⁄on your dis pla y telephone to access your mailbox menus.

Refer to the Mailbox commands illustration in this card to revi ew your mailbox menus

Transfer

Default code Custom code

≤·°ﬂ ≤·__ __

Transfe r a call from your display telephone directly to a mailbox.

To transfer a call to a mailbox from your telephone:

1. Press ≤·°ﬂ.

2. Enter the mailbox number.

3. Wait until the display shows Call transferred before you attempt to use any other feature.

Interrupt

Default code Custom code

≤·°‡ ≤·__ __

Intercept a caller who is listening to your mailbox greeting or leaving a message.

Default code Custom code

≤·°· ≤·__ __

Record a telephone call and store the recorded call in your mailbox. Before you activate the Call Record feature, ask the parties on t he call for permission to reco rd it.

The System Administrator must enable Call Record. In some areas Call Record is not available as it contravenes local laws.

Call Forward

Default code Custom code

≤·°› ≤·__ __

Press ≤·°›on your display telephone to forward calls directly to your mailbox.

Other features

For more information about all the CallPilot features, refer to the CallPilot Reference Guide. This guide explains in detail:

• Automated Attendant

• Alternate ex tensions

• Alternate language

• Call Screening

• Company Directory

• Message Options

• Outbound Transfer

• Off-premise Me ss age Notificati o n

• Replying to a message

• Target Attendant

• Transferring calls

Play Message

Enter Address (mailbox number) then press £

ﬁ

Record Message

End Recording

ﬁ

Re-record

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Message Options

More about addresses:

• Continue to enter addresses and then

press £.

• Press ‚£to cancel an address

• You can press ⁄⁄ to dial by name.

• When you are finished entering

addresses, press £ again to end the list.

‡ﬂ

Delete

‡·

Send

You can program a feature code to a m e mory button with an indicator on your display telephone.

If you program the Interrupt feature to a memory button:

• While a caller is list ening to your mailbox greetin g or lea ving a message, the indicator (º or Ω) flashes for the Interrupt button.

• Press the Interrupt button to retrieve the call.

To program a memory button with a feature code:

1. Press ≤•‹.

2. The display shows Program Features.

3. Press a memory button with an LCD indicator.

4. Press ≤ and then e nter the feat ure co de tha t you wa nt to pro gram.

⁄

Urgent

›

Private

ﬁ

Acknowledge

ﬂ

Timed Delivery

5. The display shows Programmed, then ends the sessi on.