Norstar Message Networking User Guide

CallPilot

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Message Networking

Part No. P0919430 02

User Guide

CallPilot Message Networking User
Guide

Copyright © 2001 Nortel Networks

All rights reserved. 2001.
The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are be l ieved to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information
in this document is proprietary to Nortel Networks NA Inc.

The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of that license. The software license agreement is included in this document.

Trademarks

NORTEL NETWORKS is a tradema rk of Nortel Netwo rks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

P0919430 02

CallPilot Message Networking User Guide

About Message Networking

This guide explains how to use Message Networki ng with your personal mailbox.
Message Networking links CallPilot or other voi cemail systems at different locations.

Digital networking and AMIS

Message Networking uses digital networking and Audio Message Interchange Specification
(AMIS) to exch a ng e messages .

Digital networking

Digital network ing uses Transmission Control Protocol /Internet Pro tocol (TCP/IP) to enable the
exchange of voice and Fax messages between users at different sites on a network.

Note: Any voice message that you use send over the Internet using digital networking
can be subject to interception by unauthorized parties.

3

AMIS

AMIS provides voice messaging to mailboxes at different sites on a communication network.
A network is a colle ction of offices, locat io ns or sites connec ted by tele communica tion l inks. Each
site on the network must have AMIS to send, receive and reply to network messages.

How Message Networking works

Sending a message across a network is as easy as sending a message down the hall.
There are three ways to send a network message.

You can use:

• a Network Delivery Mailbox

• Site-Based Addressing

• Direct Addressing (available for AMIS only)

Note: Network messages can be composed and sent only from your mailbox.

You cannot se nd a netw ork message by usi ng the Leave Message feature (

≤·°‚).

CallPilot Message Networking User Guide

4 CallPilot Message Networking User Guide

Sending a network message

Sue
Ext 2222

Vancouver

CallPilot system

Business

Communications

Manager

or

CallPilot 100/150

server

Sue’s
Mailbox 2222

Mark’s Network Delivery
Mailbox 7222

Mark
Ext 4546

Miami

CallPilot system

Business

Communications

Manager

or

CallPilot 100/150

server

Mark’s
Mailbox 4546

Network

The diagram Sending a network message shows ho w messages are sent between different company
sites on the same network. In the example, Sue works in the Vancouver office and Mark works in
the Miami office.

If Sue wants to send Mark a message, she can send the message using Site-Based Addressing,
Direct Addressing, or to Mark’s Network Delivery Mailbox. Since Mark has a Network Deliver y
Mailbox on the local Vancouver system, it is convenient for Sue to send the message to Mark’s
Network Delivery Mailbox.

Although Mark’s Network Delivery Mailbox appears on the Vancouver system the message is
automatically delivered to his mailbox in Miami. The network delivery information, such as the
site prefix for the Miami site and Mark’s mailbox num ber (4546) in M iami, is added to the
Network Delivery Mailbox when you create it.

Sending a message to a Network Delivery Mailbox is as easy as sending a message to anyone at
your site.

If Mark wants to send Sue a message, he must use Site-Based Addressing. Sue does not have a
Network Delivery Mailbox on the Miami system.

Before Mark can send the message he needs to know the site prefix of the Vancouver site and Sue’s
mailbox number in Vancouver. The System Administrator can give Mark the Vancouver site
prefix. After Mark records the message and enters the network delivery information, the network
message is automatically delivered to Sue’s mailbox.

P0919430 02

CallPilot Message Networking User Guide 5

What you need to know to use Message Networking

You must know how to use CallPilot to send messages to mailboxes at other sites. This includes
knowing how to open your mailbox, record messages, send messages and retrieve messages. For
information about using CallPilot features, refer to the CallPilot Quick Reference Guide for the
interface you u se , or the CallPilot Reference Guide.

To use this guide, you must dete rmine which phone interface you use, and fol low the procedures
for that interface. For information about determining which interface you use, refer to “Checking

which mailbox interface you use” on page 6.

CallPilot Message Networking User Guide

6 CallPilot Message Networking User Guide

Checking which mailbox interface you use

CallPilot supports the Norstar Voice Mail and CallPilot interfaces.

Use this procedure to check which mailbox interf ace you use, then follow the procedures that
apply to your interface.

To check which mailbox interface you use

0 new 0 saved
PLAY REC ADMIN

No messages
COMP MBOX EXIT

1 Press

2 Check the display to see w h ich interface you use:

3 Press ® to end the session.

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

This is the N or star Vo ice Mail interface.

This is the CallPilot interface.

P0919430 02