Norstar Message Networking User Guide

CallPilot

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Message Networking

Part No. P0919430 02

User Guide

CallPilot Message Networking User
Guide

Copyright © 2001 Nortel Networks

All rights reserved. 2001.
The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are be l ieved to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The information
in this document is proprietary to Nortel Networks NA Inc.

The software described in this document is furnished under a license agreement and may be used only in accordance with the
terms of that license. The software license agreement is included in this document.

Trademarks

NORTEL NETWORKS is a tradema rk of Nortel Netwo rks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

P0919430 02

CallPilot Message Networking User Guide

About Message Networking

This guide explains how to use Message Networki ng with your personal mailbox.
Message Networking links CallPilot or other voi cemail systems at different locations.

Digital networking and AMIS

Message Networking uses digital networking and Audio Message Interchange Specification
(AMIS) to exch a ng e messages .

Digital networking

Digital network ing uses Transmission Control Protocol /Internet Pro tocol (TCP/IP) to enable the
exchange of voice and Fax messages between users at different sites on a network.

Note: Any voice message that you use send over the Internet using digital networking
can be subject to interception by unauthorized parties.

3

AMIS

AMIS provides voice messaging to mailboxes at different sites on a communication network.
A network is a colle ction of offices, locat io ns or sites connec ted by tele communica tion l inks. Each
site on the network must have AMIS to send, receive and reply to network messages.

How Message Networking works

Sending a message across a network is as easy as sending a message down the hall.
There are three ways to send a network message.

You can use:

• a Network Delivery Mailbox

• Site-Based Addressing

• Direct Addressing (available for AMIS only)

Note: Network messages can be composed and sent only from your mailbox.

You cannot se nd a netw ork message by usi ng the Leave Message feature (

≤·°‚).

CallPilot Message Networking User Guide

4 CallPilot Message Networking User Guide

Sending a network message

Sue
Ext 2222

Vancouver

CallPilot system

Business

Communications

Manager

or

CallPilot 100/150

server

Sue’s
Mailbox 2222

Mark’s Network Delivery
Mailbox 7222

Mark
Ext 4546

Miami

CallPilot system

Business

Communications

Manager

or

CallPilot 100/150

server

Mark’s
Mailbox 4546

Network

The diagram Sending a network message shows ho w messages are sent between different company
sites on the same network. In the example, Sue works in the Vancouver office and Mark works in
the Miami office.

If Sue wants to send Mark a message, she can send the message using Site-Based Addressing,
Direct Addressing, or to Mark’s Network Delivery Mailbox. Since Mark has a Network Deliver y
Mailbox on the local Vancouver system, it is convenient for Sue to send the message to Mark’s
Network Delivery Mailbox.

Although Mark’s Network Delivery Mailbox appears on the Vancouver system the message is
automatically delivered to his mailbox in Miami. The network delivery information, such as the
site prefix for the Miami site and Mark’s mailbox num ber (4546) in M iami, is added to the
Network Delivery Mailbox when you create it.

Sending a message to a Network Delivery Mailbox is as easy as sending a message to anyone at
your site.

If Mark wants to send Sue a message, he must use Site-Based Addressing. Sue does not have a
Network Delivery Mailbox on the Miami system.

Before Mark can send the message he needs to know the site prefix of the Vancouver site and Sue’s
mailbox number in Vancouver. The System Administrator can give Mark the Vancouver site
prefix. After Mark records the message and enters the network delivery information, the network
message is automatically delivered to Sue’s mailbox.

P0919430 02

CallPilot Message Networking User Guide 5

What you need to know to use Message Networking

You must know how to use CallPilot to send messages to mailboxes at other sites. This includes
knowing how to open your mailbox, record messages, send messages and retrieve messages. For
information about using CallPilot features, refer to the CallPilot Quick Reference Guide for the
interface you u se , or the CallPilot Reference Guide.

To use this guide, you must dete rmine which phone interface you use, and fol low the procedures
for that interface. For information about determining which interface you use, refer to “Checking

which mailbox interface you use” on page 6.

CallPilot Message Networking User Guide

6 CallPilot Message Networking User Guide

Checking which mailbox interface you use

CallPilot supports the Norstar Voice Mail and CallPilot interfaces.

Use this procedure to check which mailbox interf ace you use, then follow the procedures that
apply to your interface.

To check which mailbox interface you use

0 new 0 saved
PLAY REC ADMIN

No messages
COMP MBOX EXIT

1 Press

2 Check the display to see w h ich interface you use:

3 Press ® to end the session.

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

This is the N or star Vo ice Mail interface.

This is the CallPilot interface.

P0919430 02

CallPilot Message Networking User Guide 7

Sending a message using a Network Delivery Mailbox

Network Delivery Mailboxes make it easy to send messages to a mailbox at a remote location. The
Network Deli v ery Mailb ox makes sending a message across t he countr y as eas y as send ing it do wn
the hall. A Network Delivery Mailbox is a pre-programmed direct address to a mailbox at a
different site on the network. Each Network Delivery Mailbox has a local mailbox number. The
destination site user’s name appears in the company directory.

To send a message using a Network Delivery Mailbox, you need the Network Delivery Mailbox
number. Ask your System Administrator to give you a li st of Network Deli ver y Mailboxes or
create a Network Delivery Mailbox for you.

The messages you record must be longer than three seconds. The system times out after f ive
seconds of silence.

To send a message using a Network Delivery Mailbox­Norstar Voice Mail

Pswd:
OTHR RETRY OK

0 new 4 saved
PLAY REC

Record message:

Record message:
RETRY PAUSE O K

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Miami,sales
OPTS CC SEND

Will deliver

ADMIN

1 Open your mailbox using

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

2 Enter your mailbox password and press OK

3 Press REC

or ‹.

or £.

4 At the tone record your message.

5 Press OK

6 Press OK

or £ to end the recording.

or £ to accept the recording.

7 Enter the Network Delivery Mailbox number.

8 Press SEND

to send the message
or
press OPTS

to assign message Delivery Options Certified, Urgent
or Timed Delivery
or
press CC

to send the message to another reci pient.

0 new 0 saved
PLAY REC ADMIN

9 Press ® to end the session.

CallPilot Message Networking User Guide

8 CallPilot Message Networking User Guide

To send a message using a Network Delivery Mailbox ­CallPilot

No messages
COMP

MBOX EXIT

To:
NAME SP EC DO N E

Empty
REC

Recording
REREC OK

Rec stopped
PLAY DEL SEND

Will deliver

1 Open your mailbox using

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

2 Press COMP

or ‡fi to open the Compose Message menu.

3 Enter the Network Delivery Mailbox number and

press DONE

4 Press REC

5 Press OK

6 Press SEND

or £.

or fi to begin recording.

or £ when you are done.

or ‡· to send the message.

7 Press ® to end the session.

P0919430 02

CallPilot Message Networking User Guide 9

Sending a message using Site-Based Addressing

Site-Based Addressing lets you send a message to a mailbox a t another locati on on the ne twork. To
use Site-Based Addressing to send a message, you must know the network address of the
destination site and the mailbox number of the person you want to send the message to.

Ask your System Administrator for a list of destinat ion sites on your network.

To send a message using Site-Based Addressing ­Norstar Voice Mail

0 new 4 saved
PLAY REC ADMIN

Record message:

Record message:
RETRY PAUSE O K

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Address type?
NETW AMIS

Network:
RETRY OK

<site name>
OPTS CC SE ND

1 Open your mailbox using

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

2 Press REC

or ‹.

3 At the tone, record your message.

The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

4 Press OK

5 Press OK

or £ to end the recording.

or £ to accept the recordi ng.

6 Press ££.

7 Press NETW

.

8 Enter the destinati on sit e prefix and mailbox number

and press OK

9 Press SEND

or £.

to send the mess age as it is
or
press OPTS

to assign message Delivery Options Certified, Urgent
or Timed Delivery
or
press CC

to send the m es sage to anoth e r r ecipi ent.

Network msg
VIEW SEND

0 new 0 saved
PLAY REC ADMIN

10 Press SEND

to transmit the message.

11 Press ® to end the session.

CallPilot Message Networking User Guide

10 CallPilot Message Networking User Guide

To send a message using Site-Based Addressing ­CallPilot

To:
NAME SP EC D ONE

Site:<xxxx>

Dest mb:<xxxx>

To:
NAME SP EC DO N E

EMPTY
REC

Recording....

REREC OK

1 Press

≤·°⁄.

Follow the v oice pro mpts or display options to open your mailbox.

2 Press COMP

or ‡fi to open the Compose Message opt ion.

3 Enter the site prefix and the mailbox number and

press OK

or £.

4 The display sho ws the destination mailbox name and mailbox

number.

5 You can enter another address

or
press DONE

6 Press REC

or £ if you are finished entering addresses.

or fi and record your message at the tone.
The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

7 Press OK

or £ to end your recording
or
press REREC

to erase and re-r ecord your message.

Rec stopped
PLAY DEL SE ND

P0919430 02

8 Press SEND

or ‡· to send the message.

CallPilot Message Networking User Guide 11

Sending a message using Direct Addressing

Direct Addressing lets you send a voice message to a mailbox at a different locatio n on a network.
To use Direct Addressing you must know the destination site phone number and the mailbox
number of the person you wa nt to send a message to. Direct Addressing is available for AMIS
only.

Ask your System Administ ra tor for the destination site’s phone number and mailbox numbers.

To send a message using Direct Addressing ­Norstar Voice Mail

Pswd:
OTHR RETRY OK

0 new 4 saved
PLAY REC ADMIN

Record message:

Record message:
RETRY PAUSE O K

Accept rec?
RETRY PLAY OK

Mbox:
DIR QUIT

Address type?
NETW AMIS

Ph:
RETRY OK

Destmb:
RETRY OK

AMIS msg
OPTS CC OTHR

1 Press

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

2 Enter your mailbox password and press OK

3 Press REC

or ‹.

or £.

4 At the tone, record your message.

The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

5 Press OK

6 Press OK

or £ to end the recording.

or £ to accept the recordi ng.

7 Press ££.

8 Press AMIS

9 Enter the destination site phone number and press OK

10 Enter the destination mailbox number and press OK

11 Press OTHR

.

to review or send the message

.

.

or
press OPTS

to assign message Certif ied , Urgent , or Timed Deliv ery
options
or
press CC

to send the message to another reci pient.

Network msg
VIEW SEND

0 new 0 saved
PLAY REC ADMIN

12 Press SEND

to transmit the message.

13 Press ® to end the session.

CallPilot Message Networking User Guide

12 CallPilot Message Networking User Guide

To send a message using Direct Addressing ­CallPilot

No messages
COMP

MBOX EXIT

To:
NAME SPEC

Dest ph:
RETRY OK

<xxxxxxx>
ADD OK

Dest mb:
RETRY OK

<xxxx>
RETRY OK

To:
NAME SP EC DO N E

CN CL

1 Open your mailbox using

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

2 Press COMP

3 Press SPEC

or ‡fi to open the Compose Message menu.

or ⁄·.

4 Enter the phone number of the remote site and

press OK

5 Press OK

or £.

or £ to continue
or
press ADD
Press OK

or ¤ to add special characters.

or £ when you are done adding special characters.

6 Enter the mailbox number at the remote site.

7 Press OK

8 Press DONE

or £ to accept the mailbox number.

or £
or
enter another address to send the message to.

Empty
REC

Recording...
REREC OK

Rec stopped
PLAY DEL SE ND

Msg delivered

P0919430 02

9 Press REC

or fi to record your message.
The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

10 Press OK

or £ when you are done recording
or
press REREC

11 Press SEND

or fi to rerecord your message.

or ‡· to send the message.

12 Press ® to end the session.

Replying to network messages

You can reply to a network message using the Reply Feature. You must have the network Reply
Feature enabled in order to reply to a message. For more information, ask your System
Administrator.

To reply to a network message ­Norstar Voice Mail

CallPilot Message Networking User Guide 13

1 new 4 saved
PLAY

REC ADMIN

End of message
REPLY

ERASE NEXT

Reply netwrk msg
MSG

QUIT

Reply to:
SNDR ALL

Record message:

Record message:
RETRY PAUSE O K

1 Open your mailbox using

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

2 Press PLAY

or ¤ to play your new messages
or
press fl to listen to your saved messages.

3 After you listen to the message, press REPLY

4 Press MSG

5 Press SNDR

.

to send your reply to the sender

.

or
press ALL

to send your reply to all the people that received the

message.

6 Record your reply message.

The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

7 Press OK

to end your recording.

Accept rec?
RETRY PLAY OK

Networkmsg
OPTS CC SEND

Will deliver

8 Press OK

to accept your recording.

If you are using digital networking, the display in step 10 appears.
If you are using AMIS, go to step 11.

9 Press SEND

to send the message
or
press OPTS

to assign message Delivery Options Certified, Urgent
or Timed Delivery
or
press CC

to send the message to another reci pient.

CallPilot Message Networking User Guide

14 CallPilot Message Networking User Guide

AMIS msg
OPTS CC OTHR

10 Press OTHR

message as it is

to go to the next display an d review or send the

or
press OPTS

to assign message Delivery Options Certified, Urgent
or Timed Delivery
or

Network msg
VIEW SEND

End of message
REPLY ERASE NEXT

press CC

11 Press SEND

12 Press ® to end the session.

to send the message to another reci pient.

to transmit the message.

To reply to a network message ­CallPilot

1 Open your mailbox using

Follow the voice prompts or the display button options to open
your mailbox.

2 Press PLAY

or
press fl to listen to your saved messages.

or ¤ to play your new messages

≤·°⁄.

End message
RESP DEL NEXT

Respond by
REPLY FORW

Empty
REC

Recording...
REREC OK

Rec stopped
PLAY DEL SEND

3 After you listen to your messages, press RESP

or ‡⁄.

If you press ‡⁄, go to step 5.

4 Press REPLY

or ‡⁄ to reply to a message

or

FORW

or ‡‹ to forward a message.

5 Press REC

or fi to record a message.
The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

6 Press OK

or £ when you are done recording.

7 Press ‡· to send the message.

8 Press ® to end the session.

P0919430 02

CallPilot Message Networking User Guide 15

Forwarding a Fax Message using Site-Based Addressing

Note: You can send and receive Fax messages only on CallPilot or Business

Communications Manager systems that have the Fax option insta ll ed. Ask your System
Administrator for a list of Fax sites on your network.

If the receiving sit e cann ot rec eive a Fax message, you rece ive Non Delivery
Notification.

You can forw ard a Fax message that you rece i v ed to a Sit e-Bas ed Addres s and add an in troduc tory
voice message. The combined voice and Fax message appears as a Fax message in the destination
mailbox.

You can also forward a received Fax message to a Network Delivery Mailbox. Refer to

“Forwarding a Fax Message to a Network Delivery Mailbox” on page 18.

When you forward a Fax message, a new cover sheet is added to the original Fax message as part
of the new message. However, if the Fax message already has a CallPilot generated Fax cover
sheet, it is replaced by a new Fa x forward cover sheet.

The cover sheet contains:

• the date and time the Fax is created

• the directory name and telephone number of the sender

• the telephone number of the recipient

• the Fax identification (ID) number

• the number of pages to follow

To forward a Fax message using Site-Based Addressing ­Norstar Voice Mail

≤·°⁄.

or •.

Pswd:
OTHR RETRY OK

1 new 4 saved
PLAY REC ADMIN

1 Open your mailbox using

Follow the voice prompts or the display button options to open
your mailbox.

2 Enter your mailbox password and press OK

3 Press PLAY

or
press fl to play to your saved messages
until you find the Fax message that you want to forward.

or ¤ to play your new messages

End of message
COPY ERASE NEXT

4 Press COPY

or fi.

CallPilot Message Networking User Guide

16 CallPilot Message Networking User Guide

Copy fax
MBOX OTHR

Record intro?
YES NO

Record Message:
RETRY PAUSE O K

Accept rec?
RETRY PLAY OK

Address type?
NETW AMIS

Network
RETRY OK

5 Press MBOX

6 Press YES

or ⁄ to forward the Fax message.

or ⁄ to record an introduction to the Fax message
or
press NO

or ¤ if you do not want to record an introduction to the
forwarded Fax message. and go to step 9.
The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

7 Press OK

8 Press OK

to end the recording.

to accept the recording.

9 Press ££.

10 Press NETW

.
This display appears on ly if AMIS is ena b led. If AMIS is not
enabled, the display in step 12 appears.

11 Enter the destinati on site prefix and the destination mailbox

number and press OK

.

<site name>
OPTS CC SEND

Network msg
OPTS CC SEND

12 Press SEND

to send the mess age as it is. Press OPTS

to assign
message Delivery Options Certified, Urgent or Timed Delivery.
Press CC

13 Press SEND

to send the message to another recipient.

to send the message now.

P0919430 02

CallPilot Message Networking User Guide 17

To forward a Fax message using Site-Based Addressing ­CallPilot

To:
NAME SP E C CNC L

Site:<xxxx>

Dest mb:<xxxx>

To:
NAME SPEC DONE

Empty
REC

1 Open your mailbox using

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

t

2 Press ¤

o play the current message
or
press fl to play the next message, until you locate the Fax
message you want to forw ar d.

3 Press ‡‹ to for war d the message.

4 Enter the destinati on sit e prefix and mailbox number and press OK

or £.

5 The display shows the destination site name and ma ilbox number.

6 Press DONE

7 Press REC

or £.

or fi.

Recording...
REREC OK

Rec stopped
PLAY DEL SE ND

8 Press OK

or £.

9 Press SEND

or ‡·.

CallPilot Message Networking User Guide

18 CallPilot Message Networking User Guide

Forwarding a Fax Message to a Network Delivery Mailbox

Note: You can send and receive Fax messages only on CallPilot or Business

Communications Manager systems that have the Fax option insta ll ed. Ask your System
Administrator for a list of Fax sites on your network.

If the receiving sit e cann ot rec eive a Fax message, you rece ive Non Delivery
Notification.

You can forward a Fax message that you received to a digital networking Network Delivery
Mailbox and add an introductory voice message that becomes part of the new message. The
message ap pears as a Fax message in the destination mail box.

You can al so for wa rd a re ceived Fax messag e using Site- Based Addr essin g. F or mor e inf ormati on,
refer to “Forwarding a Fax Message using Site-Based Addressing” on page 15.

A forwarded Fax message has a new cover sheet added to the original Fax message. However, if
the Fax message already has a CallPilot-generated Fax cover sheet, it is replaced by the new Fax
forward cover sheet.

The new cover sheet shows:

• the date and time the Fax was created

• the directory name and telephone number of the sender

• the telephone number of the recipient

• the Fax identification (ID) number

• the number of pages to follow

To forward a Fax message to a Network Delivery Mailbox ­Norstar Voice Mail

≤·°⁄.

or •.

Pswd:
OTHR RETRY OK

1 new 4 saved
PLAY

REC ADMIN

1 Open your mailbox using

Follow the voice prompts or the display button options to open
your mailbox.

2 Enter your mailbox password and press OK

3 Press PLAY

or
press NEXT
forward.

or ¤ to play your new messages

or fl until you find the Fax message you want to

End of message
COPY ERASE NEXT

P0919430 02

4 Press COPY

or fi.

CallPilot Message Networking User Guide 19

Copy fax
MBOX OTHR

Record intro?
YES NO

Record intro:
RETRY OK

Acceptrec?
RETRY PLAY OK

Mbox:
DIR QUIT

Miami,sales
OPTS CC SEND

Another copy?
YES QUIT

5 Press MBOX

6 Press YES

or ⁄ to forward the Fax message.

or ⁄ to record an introduction to the Fax message
or
press NO

or ¤ if you do not wish to record an introduction to the
forwarded Fax message and go to step 9.
The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

7 Press OK

8 Press OK

to end the recording.

to accept the recording.

9 Enter the Network Delivery Mailbox number.

10 Press SEND

to send the message
or
press OPTS

to assign message Delivery Options Certified, Urgent
or Timed Delivery
or
press CC

to send the message to another reci pient.

Miami

,

sales is an example. The Netw ork Delivery Ma il box name

appears in the display.

CallPilot Message Networking User Guide

20 CallPilot Message Networking User Guide

To forward a Fax message to a Network Delivery Mailbox ­CallPilot

To:
NAME SP E C CNC L

<xxxx>

To:
NAME SPEC DONE

Empty
REC

Recording...
REREC OK

1 Open your mailbox using

≤·°⁄.

Follow the voice prompts or the display button options to open
your mailbox.

t

2 Press ¤

o play the current message
or
press fl to play the next message, until you locate the Fax
message you want to forw ar d.

3 Press ‡‹ to for war d the message.

4 Enter the Network Delivery Mailbox number.

5 The display shows the mailbox name.

6 Press DONE

7 Press REC

or £.

or fi to recor d an in troductory voice m es sage.
The message you record must be longer tha n three seconds. The
system times out after f ive seconds of silence.

8 Press OK

or £.

Rec stopped
PLAY DEL SE ND

P0919430 02

9 Press SEND

or ‡·.