Norstar dr5 User Guide

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Modular DR5 Installer Guide

Networking with

The Big Picture

Bits and pieces

Loop start trunks

Configuration requirements

E&M trunks DID trunks

Benefits

Security Unified dialing plan Call handling with target lines

Customer Use

In the public network

In the private network In the system

6 8

10 13

15 17 18

22 25

Installation

Module installation

Recommended layout System hardware configuration Mounting a module

installing the Feature Cartridge

Installing an Expansion Cartridge

Installing a Trunk Cartridge

Upgrading the Software Cartridge

Wiring

Cable routing in the cable trough Connecting internal wiring

Connecting external lines

Connecting DS-30 cables

Emergency telephones

Connecting emergency telephones Testing the emergency telephones

Installing

Wall-mounting a telephone

telephones

Telephones

34 36 38 41 42

44 46 48 48

50 52 53 53 54 55 55 56

Modular DR5 Installer Guide

Contents

Applying the button cap labels

default button assignments

Optional equipment

‘Auxiliary Ringer

External music source

Installing an external paging system Power Bar installation Power up the system Telephone relocation and replacement

Automatic Telephone Relocation Telephone replacement

Regulations

Specifications and wiring charts

Port numbering

Port number coding on the wiring charts

system numbering plan KSU wiring charts Station Module wiring chart Loop Start or Cl Trunk Cartridge wiring chart E&M or

Using the wiring chart

DID Trunk Cartridge wiring chart

Using the DID wiring chart

Trunk Cartridge wiring chart

58 59 63 63 64 65 66 67 68 68 69

79 79 79

82 85 86 87 87

91 91

Modular DR5 Installer Guide

Programming

Startup defaults

Configuration defaults 97 General administration defaults

Configuration overview

How programming is done Reviewing programmed settings Programming tools Entering Configuration Exiting Configuration Configuration headings

102 108 108 108 110

111 111 112

Contents

iii

Using the Overlay

The

Programming details

Data Trunk lines and Target lines Trunks Target lines

Remote system access Copying Trunk and Line data Trunk data

Line data Line Access Call Handling Miscellaneous System Data Set copy

Applying Set copy

Maintenance

Beginning a Maintenance session

System Version

Status

Examining Status

Module Status

Examining Module Status

Diagnostics

Running Diagnostics

System Test Log

Examining the System Test Log

System Administration Log

Examining the System Administration Log

Alarm codes

If you see an alarm code

Event messages

Dealing with event messages Significant event messages Complete list of event numbers

Maintenance records

Recording information

display buttons

114 115

116

117 117

118 121 122 124 125

131 134 139

143 151 155 157

159

160

161 163 164 170

176 177 180 180 183 183 185 185

190

190 190 193

195 195

Modular Installer Guide

iv Contents

Version number record System Test Log System Administration Log record

Troubleshooting

Getting ready Other troubleshooting tools

Types of problems

General troubleshooting procedure

Installation check

Testing the system

Checking the hardware

Problems with equipment

equipment trouble

Symptoms at the alarm telephone

Problems with lines

Auto-answer line rings at a telephone

Prime telephone gets misdialed calls Selected line shows Not in service Selected line pool shows No free lines

Problems with features

Problem descriptions

Network telephone trouble for remote users

Calling directly to Calling through

Using remote features

Calling through to another system

Problems with optional equipment

Analog Terminal Adapter Auxiliary ringer

Call Identification Interface

External paging

196 197 198

199

199 199 200 201 202 202 204 207 207 211 213 216 216 217

218

219

222

226

229

230 234 234 235 236

237

Glossary

Modular DR5 Installer Guide

239

can now be part of a corporate telecommunications network. You can connect or to other

This chapter explains:

how components behave in a network, how they benefit your business, and how you can configure to achieve those benefits.

The Big Picture

uses enhanced trunking to join other or customer equipment in a private network. Authorized users can also access tie-lines, Central Office lines, and outside the

to an existing private network,

systems to form a network.

features from

system.

. . . Private network

Public network

as an OPX

can be used as an off premise extention (OPX) from a PBX. In order to support this application, the OPX lines must be engineered not to exceed 7 central office to the demarcation point at the

total loop loss from the serving

KSU.

Modular DR5 Installer Guide

2 Networking with

Bits and pieces

The trunks and lines that uses make network access

possible. Target lines concentrate incoming calls on fewer trunks, and three types of trunks provide the network access:

E&M trunks handle incoming and outgoing traffic between

the

DID trunks route incoming calls from the public network directly to telephones within

loop start trunks handle incoming and outgoing calls between

and the public network.

Benefits

Security

provides the security that expanded access demands.

You can:

system and the private network.

without an attendant.

control remote access to tie-lines, Office lines, and

system features by setting up a specific Class of Service for each type of caller,

restrict outgoing calls to certain telephone numbers or area

codes by applying dialing filters to lines and telephones, and screen remote callers by configuring trunks to answer with

DISA, a system response that requires callers to enter a valid password.

Unified dialing plan

When you link a number of systems into a network, you

can configure them so that the length of Directory Numbers

the line pools, and the line pool access codes are

consistent from one system to the next.

Call handling capabilities

In the system, the concentrated environment supports call handling features on up to 184 lines, of which 80 are physical trunks and 104 are target (virtual) lines.

Modular

Installer Guide

Customer use

Callers in the public network can:

call directly to one or more telephones, call into the system and select outgoing tie-lines to

access the private network, call into the system and select outgoing Central

Office lines to access the public network, and

call into the system and use remote features.

Callers in the private network can:

call directly to one or more telephones,

call into the system and select outgoing tie-lines to access other nodes in the private network,

call into the system and select outgoing Central Office lines to access the public network, and

Networking with Not-star 3

call into the system and use remote features.

Callers in the

system can: call directly to a specific telephone, select outgoing tie-lines to access the private network,

select outgoing tie-lines to access features that are available on the private network,

select outgoing Central Office lines to access the public network, and

use all of the features.

Modular

Installer Guide

4 Bits and Pieces

Bits and pieces

To understand the capabilities that are described later in this chapter, you need to know how the trunks and lines behave in the

system.

A trunk is a physical connection between the the outside world. A line is a flexible communication path

between a

one-to-many relationship between trunks and lines. What this means is that one trunk does not have to represent

one line, but can represent several lines. You achieve this in two ways:

1. Auto-answer trunks

lines, you configure it as Auto-answer. The answers calls and maps incoming digits onto numbers that you define in programming. The numbers can access the system, so that callers can then use selected features or call out to another destination (calling through the system). The numbers can also access target lines that appear on one or more

2. Target lines

number of different target lines. These are virtual lines that can appear on a are incoming lines only, and cannot be selected for outgoing calls. They are identified to the system by their number. Any line with a number from 081 to 184 is a target line.

user and the outside world. This allows a

If you want one trunk to serve many

telephones.

incoming calls on one trunk can map onto a

telephone like any other line. They

system and

system

Of course, you can still have a one-to-one relationship between a

trunk and a line. In this case, you configure the trunk as

manual-answer. You can read more on target lines in the Programming chapter.

To learn more about the types of trunks and the important

differences between auto-answer and manual-answer trunks,

read on.

Modular DR5 Installer Guide

Loop start trunks

Loop start trunks give you incoming and outgoing access to the public network. However, you would typically configure your system with loop start trunks for outgoing calls and DID trunks for incoming calls. Loop start trunks can be configured as manual-answer or auto-answer.

When a call comes in on a manual-answer loop start trunk, it alerts at all telephones with that line appearance.

When a call comes in on an auto-answer loop start trunk, you

hear a stuttered dial tone if the trunk is configured to answer with DISA. Then you must use a DTMF telephone to enter a

Class of Service password. When a call comes in on an auto-answer loop start trunk, you

hear the system dial tone if the trunk does not have DISA, or if the Class of Service password is valid. Use a DTMF telephone to enter a target line number, the DN, a line pool access code, or a remote feature code.

Bits and Pieces 5

To place an outgoing call, select a loop start line by dialing a line

pool access code, pressing a line button on the telephone, or

pressing a memory button that has been programmed with a line

pool access, code.

Configuration ‘requirements

You need one Loop Start Trunk Cartridge or Cl Trunk Cartridge for every four trunks beyond the eight that come with the Key

Service Unit. If you wish to configure your loop start lines as

auto-answer, the lines must have disconnect supervision. You

will also need one

start lines that you configure as auto-answer. An auto-answer

loop start trunk can give you the same kind of direct inward dialing function as a DID trunk, but you will require Trunk Cartridges to receive the incoming digits from the Central

Office.

Trunk Cartridge for every two loop

Modular DR5 installer Guide

6 Bits and Pieces

You may configure a loop start line as the Prime line for a telephone.

E&M trunks

An E&M trunk gives incoming and outgoing tie-line access from other systems in the private network to the trunks can be configured as manual-answer or auto-answer.

system. E&M

cartridges

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

When a call comes in on a manual-answer E&M trunk, it alerts at all telephones with that line appearance.

Modular

Installer Guide

Bits and Pieces 7

When a call comes in on an auto-answer E&M trunk, you hear a stuttered dial tone if the trunk is configured to answer with DISA. Then you must use a DTMF telephone to enter a 6-digit Class of Service password.

When a call that comes in on an auto-answer E&M Trunk, you

hear the system dial tone if the trunk does not have DISA, or if

the password is valid. Use a DTMF telephone to enter a target

line number, the DN (the number that will call for a Class of Service password), a line pool access code, or a remote feature code.

When a call comes in on an auto-answer E&M trunk from an

intelligent network, the system answers the call and interprets the incoming digits:

If the digits map onto a target line, routes the call to

all

devices with an appearance of that line.

If the digits map onto the DN, you hear a stuttered dial tone, and must use a DTMF telephone to enter a valid Class of Service password to get the system dial tone.

If the digits map onto the Auto DN (the number for direct

system access), you hear the system dial tone, and can use

a DTMF telephone to enter a target line number, the

DN, a line pool access code, or a remote feature code.

To place an outgoing call, select an E&M trunk by dialing a line

pool access code, pressing a line button on the telephone, or pressing a memory button that has been programmed with a line pool access code.

Configuration requirements

In your configuration, one Trunk Cartridge is required for every two E&M trunks. One also required for every two DTMF receivers required for on

loop start trunks.

Trunk Cartridge is

You may configure an E&M trunk as the Prime line for a telephone.

Modular DR5 Installer Guide

8 and Pieces

DID trunks

DID trunks give you direct inward dialing (DID) from the public

network to the system. A typical application of these trunks is to map incoming digits onto target line appearances within the auto-answer trunks.

system. DID trunks can operate only as

Target lines

084

I--

Central office

Modular DR5 Installer Guide

Bits and Pieces 9

When a call comes in on a DID trunk, interprets the

incoming digits:

If the digits map onto a target line, routes the call to

all devices with an appearance of that line.

If the digits map onto the DN, you hear a stuttered dial tone, after which you must use a DTMF telephone to enter a valid Class of Service password to get the system dial tone.

If the digits map onto the Auto DN, or if the Class of Service

password is valid, you hear the system dial tone. Then you

can use a DTMF telephone to enter a target line number, a

line pool access code, or a remote feature code.

Configuration requirements

You need one DID trunk cartridge for every four DID trunks. Each

DID Trunk Cartridge has four DID trunks and four DTMF receivers dedicated to those trunks.

You cannot configure a DID trunk as the Prime line for a telephone.

Modular DR5 installer Guide

Benefits

Security

In the Capabilities section of Administration programming, there are several ways of protecting your unauthorized access.

Class of Service

Class of Service refers to the capabilities that provides to

users who access the system from the public or private network.

The Class of Service includes:

filters that restrict dialing on the line, and

an access package, which defines the set of line pools that

may be accessed and whether or not the user has access to

the paging feature.

system from

The Class of Service that is applied to an incoming

remote-access call is determined by:

the filters that you apply to the incoming trunk, or by the Class of Service password that the caller used to gain

access to the

In cases where is not applied to incoming calls, the remote caller can change the Class of Service by dialing the and entering a Class of Service password.

To program Class of Service passwords, see Administration in the Programming chapter.

system.

Dialing filters

You can use dialing filters to restrict the numbers that may be dialed on any external line within your specify up to 100 dialing filters for the system. A dialing filter consists of up to 48 restrictions and their associated exceptions.

system. You may

Modular

Installer Guide

Benefits

Dialing within the system To restrict dialing within the system, you can apply dialing filters to outgoing external lines (as line filters), to telephones (as set filters), and to external lines on specific telephones (as line per

set filters).

Line

Filter

no long

line 1

Set

Filter

distance

except area

codes 212.

718.214.713

line 1

no long

distance

line 5

Line per Set

Filter

no long

line 5

distance

except

area codes

Dialed digits must both the line filter and the set filter. The line per set filter overrides the line filter and set filter.

In this diagram, a caller using line 1 could only dial long-distance numbers to area codes 212 and 718. A caller using line 3 could not dial any long-distance numbers. A caller using line 5 could

dial long-distance numbers to area codes 212, 718, and 415.

Set filters have no effect on the numbers that are dialed on an E&M trunk.

Modular DR5 Installer Guide

12 Benefits

Dialing outside the system

To restrict dialing outside the system (once a caller gains remote

access), you can apply dialing filters to incoming external lines (as remote filters).

Remote

caller

Line

Filter

In this case, dialed digits must pass both the remote filter and the line filter. A remote caller can override these filters by dialing the

DN and entering a Class of Service password.

For programming instructions, see the Programming chapter of this Installer Guide.

Direct inward system access (DISA)

To control access from the public or private network, you can configure auto-answer trunks to answer with DISA. Remote callers hear a stuttered dial tone and must then enter a Class of Service password that determines what they are allowed to do in the system.

Auto-answer loop start and E&M trunks are configured to answer with

Note;’

by default.

You must have one Trunk Cartridge for every two auto-answer loop start trunks.

Modular

Installer Guide

Benefits 13

DID trunks cannot be configured to answer with DISA. If you want incoming DID calls to be answered with DISA, configure the system with a

DN are then routed to a line that has DISA.

For programming instructions, see the Programming chapter of this Installer Guide.

DN. incoming DID calls that map onto the

Unified dialing plan

The system does not support a coordinated dialing plan for other systems in the network. However, if you are configuring

more than one Nor-star system in your network, you can make

access between the systems much easier with a unified dialing

plan.

Directory Numbers

Make sure that the length of your is the same for all the

systems.

Line pools

If the systems are close to each other geographically, you can conserve resources by not duplicating access. For example, system A has a line pool to New York, System B has a

line pool to Los Angeles, and system C has a line pool to Dallas. A

Dallas.

user in system A calls system C to get the line pool to

Line pool access codes

To simplify access between systems, all line pools that

go to the same destination should have the same line pool

access code. For example, system A and system B both have a

line pool to London. You can configure both systems with the

same line pool access code for the Nashville line pool.

Modular Installer Guide

14 Benefits

Unified dialing plan among four systems

A dialing plan similar to the one in the following figure will let you create a company directory that includes the line pool access codes.

E&M

Netwk #: 5234 Internal 234

System A

System D

Netwk

6334

System

E&M

System C

Netwk 8534

Internal

534

Internal

434

For instance, the person on System A at telephone 234 can select an Intercom button and dial 7434.

This means that telephone 234 has dialed the line pool access

code of the trunk to System C, and will receive the dial tone of System C. The digits 434 then map to the Received number 434, and ring telephone 434 with an appearance of the associated target line.

Modular DR5 Installer Guide

Call handling with target lines

Having target lines with the system means that call

coverage is extended. All call handling features that apply to

regular lines also apply to target lines. Here are some brief descriptions of features that apply to any line

appearance on a telephone. For complete information on these features, see the Telephone features chapter of this ‘Installer Guide.

Auxiliary Ringing

If the system has an auxiliary ringer (a bell that is not part of a telephone), the target line can be administered so that the auxiliary ringer alerts in addition to the telephone ringer.

Callback

When an external call on a target line is transferred to a busy telephone or not answered after a specified number of rings, the call automatically rings at the Prime telephone for that line. The

display shows that the telephone was busy or that the call was

not answered.

Benefits 15

Camp on

Even when a telephone is busy, a call on a target line can be

routed to the telephone, where it waits in a queue until the

telephone is not busy.

Delayed Ring Transfer

Target line calls that go unanswered after a specified number of

rings can be routed to the Prime telephone if programmed to do

so in Configuration.

Held Line Reminder

When a target line call is placed on hold, the telephone gives two

reminder tones at periodic intervals until the call is taken off hold.

This happens only if Held reminder is activated during

Configuration programming.

Modular Installer Guide

16 Benefits

Overflow Call Routing

If a call comes in for a target line that is busy, routes the

call to the Prime telephone for that target line. If you don’t assign

a Prime telephone for the target line or if a call cannot be mapped onto a target line, the call will go to the Prime telephone

for the incoming trunk.

Prime Telephone Call Capture features

See the Prime Telephone User Card for details.

Privacy

When a user is on an external call and the Privacy feature is turned on, no other target line can join in on the call. If Privacy is turned off, another

person with the same line can press the line button to join your conversation, forming a conference.

telephone with the same

Service Modes

When there are fewer people available to answer calls during

lunch hours, nights, or weekends, you can administer the system so that target line calls ring at certain telephones.

Modular DR5 Installer Guide

Customer Use 17

Customer Use

This section shows sample configurations for different types of

network access. Each example has four parts:

A scenario explains the caller’s goal and what is required to achieve it.

A diagram shows the network configuration that supports the

application.

A list shows the

configuration.

Tables show the Configuration and Administration

programming required. Only those settings that are important

to network access are described here.

hardware required to support the

Modular Installer Guide

Customer Use

In the public network

Call one or more telephones

Ms. Nelson is a bank customer who has a question for an accountant. She dials the telephone number that maps onto

target line 083. All of the accountants’ telephones ring.

Ms. Nelson

Target line

083

Accountant

(telephone 226)

Central office

Hardware:

any version of KSU, one Trunk Module, one DID

Trunk Cartridge.

Heading

1. Data

5. System Data

Parameter Rec’d #

Line 009

Rec’d # length 4 (can be up to 7

Setting 4321 (for Line 083)

DID

digits, but must match number of digits sent

by Central Office)

Modular Installer Guide

Customer Use

Call and select tie lines to a private network

A manager in Georgia wants to use the tie lines at headquarters to call Washington. He dials a telephone number that maps onto the

dials a line pool access code to select a tie line to Washington.

DN, enters a Class of Service (COS) password, then

Central office

Hardware:

any version of KSU, one Trunk Module, one DID Trunk Cartridge, two Trunk Cartridges (for the three trunks in the line pool to Washington).

Heading

Incoming trunk:

4. Miscellaneous

5. System Data

Outgoing trunk:

4. Miscellaneous

5. Capabilities

Data

Parameter

Line 009

Rec’d

Line 013 Line type

Line pool F

length

Setting

DID 5321 4 (can be up to 7

digits, but must match number of digits sent by Central Office)

E&M

Pool F 6 (up to 4 digits) Define filters: Define

remote access pkgs. Assign a dialing filter to the line. Assign COS passwords and filters for each class of service.

Modular DR5 Installer Guide

20 Customer Use

Call and select lines to the public network

Gord wants to make a long-distance business call from home. To avoid being charged, he dials the telephone number that maps onto the Auto DN at work. After hearing the dial tone, Gord dials a line pool access code to select a line to the public network. He then dials the long-distance number.

Gord

at home

Business

client

Central office

Hardware:

any version of KSU, one Trunk Module, one DID

Trunk Cartridge.

DID

Line

Central office

Modular Installer Guide

Customer Use 21

Heading Incoming trunk:

4. Miscellaneous

5. System Data

5. Capabilities

Outgoing trunk:

Data

Parameter Setting

Line 009 Auto DN

Rec’d # length

Line 001

Line type

DID 4321 4 (can be up to 7

digits, but must match number of digits sent by Central Office)

Define dialing filters. Define remote access packages. Assign a remote filter and remote package to the line.

Loop

Pool A

4. Miscellaneous

5. Capabilities

Line pool A

1234

Assign a dialing filter to the line.

Modular DR5 Installer Guide

22 Customer Use

In the private network

Call one or more telephones

The production supervisor in Houston selects the less-expensive company tie line to call the manager at the Administration office

in Dallas. Once the line is selected, the production supervisor

dials the digits that will map onto the target line of the manager in

Dallas.

target line

083

PBX in

Houston

Hardware

E&M

: any version of KSU, one Trunk Module, one

Trunk Cartridge.

Heading Parameter Setting

incoming trunk:

1. Data

5. System Data

Rec’d # Line 009

Ans Mode

Rec’d # length 4 (can be up to 7

4321

083) E&M

Auto

digits, but must match

number of digits sent by Central Off ice)

Manager

in Dallas

(for target line

Call and select tie lines to other nodes in the private network

At a branch office, Joan selects a tie line to the government office downtown. After hearing the dial tone, she dials a line pool access code to select another tie line to a government office in the next town.

Modular Installer Guide

Key system

Customer Use 23

Hardware:

any version of KSU, one Trunk Module, two

Trunk Cartridges (for the three lines in the line pool

and the one incoming line)

Heading

Incoming trunk:

5. Capabilities

Outgoing trunk:

4. Miscellaneous

Data

Parameter

Line 009 Ans mode

Line 010 Line type

Line pool D

Setting

E&M

Auto

Define dialing filters. Define remote access

packages. Assign a

remote line filter and remote package to

the trunk.

E&M Pool D

71 (up to 4 digits)

5. Capabilities

Assign a dialing filter to the trunk.

Call and select lines to the public network

Liz needs to call long-distance to a client in Toronto. She selects a tie-line to the branch office in Toronto. After hearing the dial tone, she dials a line pool access code to select a line to the

public network. Then, she dials the client’s number as a local call.

Modular DR5 Installer Guide

24 Customer Use

Liz in

Memphis

Key system

Hardware:

Client in

Toronto

Central office

any version of KSU, one Trunk Module, one

Trunk Cartridge.

Heading

Incoming trunk:

5. Capabilities

Outgoing trunk:

4. Miscellaneous

5. Capabilities

Data

Parameter Setting

Line 009 Ans mode

Line 001 Line type

Line pool B

E&M

Auto

Define dialing filters. Define remote access packages. Assign a remote filter and remote package to the trunk.

Loop

Pool B 73 (up to 4 digits) Assign a dialing filter

to the line.

Modular DR5 Installer Guide

Customer Use 25

In the system

Select tie trunks to the private network

. For a confidential call, the Montana sales manager presses the

line button for a private E&M trunk to the Oregon office. This automatically alerts at the line appearance on the telephone of the Oregon sales manager.

Montana

Sales Manager

E&M

Hardware:

(for both systems) any version of KSU, one Trunk

Module, one Trunk Cartridge

Oregon

Sales Manager

Modular DR5 Installer Guide

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