Norstar Modular ICS 7.0, 7316, 7316E System Manual

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Norstar, Meridian and Companion are trademarks of Nortel Networks

Modular ICS 7.0 System Coordinator Guide

1-800-4 NORTEL

www.nortel.com/norstar

N0000626 03

Printed in Canada

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N0000626 03 Modular ICS 7.0 System Coordinator Guide

Table of Contents

Getting started with Norstar 13

Using this guide 13

Emergency 911 Dialing 13 Understanding programming 14 Before you start 15 What you need to do programming 15 Using Buttons 16 Using the buttons under the display 19

The programming overlay 19 A map for using programming 21 Starting and ending a session 24 Ending a session 25

Frequently used programming operations 27

Changing the display time & date 27 Adding or changing a system speed dial 29 Program a name for a speed dial 31 Changing the name of a telephone 32 Changing the name of a line 33 Making changes to Call Forward No Answer 35 Making changes to Call Forward on Busy 37 Making Changes to Do Not Disturb on Busy 38 What would you like to do next? 39

Answering calls 41

Answering calls in Hunt Groups 41 Answering an incoming call 41

Line buttons 42

Rings you may hear 43 Sorting calls by distinctive ring patterns 44 Answering calls at a prime telephone 45 Expanding telephone capacity 46

Using a 7316E+KIM as a central answering position 46 Release button 51

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Hearing aid compatibility 51 Viewing information about a call on the display 51

Using Call Information for a particular call 52 Displaying Call Information before or after answering 53 Displaying Call Information for a call on hold 53 Making Call Display information appear automatically 54 Changing which information is shown first about a call 55

Picking up a call ringing at another telephone 56

Answering ringing telephones using Directed Pickup 56 Answering any ringing telephone using Group Pickup 57 Changing a telephone pickup group 58 Trunk Answer 59 Answering a call using Trunk Answer 59 Answer DNs and Answer keys 60

Creating a Conference Call 61

Disconnecting one party 62 Independently holding two calls 63 Putting a conference on hold 63 Splitting a conference 64 Removing yourself from a conference 65

Listening to a call as a group 66

Canceling Group Listening 66

Using handsfree and mute 66

Answering calls without lifting the receiver 67 Making calls without lifting the receiver 68 Muting the set 68 Changing a regular call to handsfree 69 Changing a handsfree to a regular call 69 Using handsfree 69 Changing handsfree for a telephone 70 Handsfree Answerback 72

Turning Privacy on or off for a call 72

Creating a conference by releasing privacy 73

Making a call private 73 Checking call length using Call Duration Timer 73 Disconnecting by accident 74 Time 74

Making calls 75

Choosing a line using a line button 77

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Line pools 78

Using a line pool to make a call 79 Programming a memory button with a line pool 79 Making calls from an ISDN terminal 80 Dialing calls with a second dial tone 80

Changing how you dial your calls 80

Using Standard dial 81 Using Automatic dial 81 Using Pre-dial 82

When the dialed internal number is busy 82

Priority Call 82 Making a priority call 83 Giving a telephone the ability to make priority calls 83 Using Ring Again 84

Time savers for making calls 87

Storing a number on a memory button for Autodial 87

Adding an autodial button 87 Choosing a line for Autodial 88

Using intercom as the line for Autodial 88 Using Last Number Redial 90 Preventing a telephone from using Last Number Redial 90 Using Speed Dial 91

Making a speed dial call 92

Changing and adding System Speed Dials 92

Adding or changing User Speed Dial 92 Using Saved Number Redial 94

Dialing a saved number 94 Blocking Saved Number Redial 94

Handling many calls at once 97

Using Hold 97

Retrieving a held call 97

Listening on hold 98

Holding a call exclusively 98 Using Call Queuing 99

Transferring calls 101

Using the transfer feature 101

Transferring a call 101

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Transferring external calls 102

Canceling a transfer 103 Using Camp-on 104 Parking a call 106

Retrieving a parked call 106

Using Call Park 106 System-wide call appearance (SWCA) codes 108 Using Callback 110

Forwarding your calls 111

Forwarding your calls within the system 111

Canceling Call Forward 111

Using Call Forward at your telephone 112

Overriding Call Forward 112

Changing the automatic Call Forward settings 113

Changing Forward no answer 113

Changing the delay before a call is forwarded 113

Forward on busy 114

DND on Busy 114

Call Forward and Voice Mail 115 Line Redirection 116

Turning on Line Redirection 117

Canceling Line Redirection 118

Allowing a telephone to redirect calls 118

Turning the redirect ring for a telephone on or off 119

How Line Redirection is different from Call Forward 121

Using Line Redirection 121 Centralized voice mail and auto attendant 122

Using a centralized voice mail system 122

Communicating in the office 123

Paging 123

Making a page announcement 123

Activating and deactivating the ability to page 124

Creating page zones 125

Using Page with external paging equipment 127 Sending messages 127

Sending a message 127

Canceling a message you have sent 128 Viewing your messages 129

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Replying to a message 129 Replying to a message using an analog telephone 130 Removing items from your message list 131 Removing items from your message list using an analog

telephone connected to an ASM 131

Viewing messages you have sent 132

Using Voice Call 134

Muting Voice Call tones 134 Answering a Voice Call with handsfree 134 Blocking Voice Calls using Voice Call Deny 135

Tracking your incoming calls 137

Using Call Log 137

Call Log options 139 Logging a call manually 139 Enabling and disabling autobumping 139 Viewing your Call Log 140 Viewing a Call Log item 140 Erasing log items 140 Making a call using Call Log 141 Creating a password to your Call Log 141 Changing your Call Log password 142 Deleting an assigned password 142

Using external Voice mail 144

Customizing your telephone 145

Finding out what a button does using Button Inquiry 145 Changing the set display contrast 146 Changing the language on the display 146 Programming a feature code onto a memory button 147

Programming feature buttons 147 Erasing a feature button 147

Labeling your set 149

Applying button labelling 149 Digital phones 149

Default button assignments 150

7316E button defaults 150 7316 digital phone button defaults 152 7208 button defaults 154 7100 digital phone button defaults 154

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Rules of default button assignment 155 Moving line buttons 156 Changing the type of ring 157 Adjusting the Ring volume 158 Hiding the message or calls indication 158

User Preferences 159

Using User Preferences 159

Changing button programming 160

Changing User Speed Dial 161

Changing Call Log options 162

Changing how calls are dialed 162

Changing the language used on the display 162

Making the display lighter or darker 162

Changing the ring type 163

Programming Hunt Groups 165

Adding or removing members from a group 167

Moving members of a group 168 Assigning or unassigning lines to a group 169 Setting the distribution mode 170 Setting the hunt delay 171 Programming busy line setting 172 Programming the queue time-out 173 Programming the overflow set 173 Setting the name 174 Allowing/disallowing an auxiliary ringer 175 Assigning a distinctive ring pattern to a Hunt Group 175 Using Silent Monitor 176

Feature notes 179

Using the Hospitality features 181

Hospitality passwords 181 Room/desk information 183

Programming room information 183

Using the room/set programming 185 Programming the alarm feature 187

Using the Administration set to control alarms 188

Using the alarm 189

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Canceling an alarm 190 Turning off an alarm 190

Telephone features 191

Installing digital phones 191 Naming a telephone or a line 193 Moving telephones 193 Stopping calls from ringing at your telephone: Do Not Disturb

(DND) 194

Stopping calls 194 Refusing to answer a call 194 Canceling Do Not Disturb 194 Using Do Not Disturb 194

Using Background Music 195

Turning Background Music off 195

ISDN PRI and BRI 197

ISDN PRI 197 ISDN PRI features 198

Network Name Display for PRI 198 Name and number blocking for PRI 199 Emergency 911 Dialing 199 Two-way DID 199 Call by Call service selection for PRI 200 Dialing Plan and PRI 201

ISDN BRI 202

Line access from an ISDN terminal 203

ISDN BRI features 203

Network Name Display for BRI 203 Name and number blocking for BRI 204

Service provider features 204

Call Forward 204 Canceling Call Forward 205 Calling the number your calls are forwarded to 205 Automatic Call Back 205 Automatic Recall 205 MCID (profile 2) 206 Network Call Diversion (profile 2) 207 Overlap dialing (profile 2) 207

ISDN BRI terminals 207

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ISDN applications for BRI and PRI 207

Using System features 209

Using alternate or scheduled services 209

Preventing certain calls from being made 209

Making additional telephones ring 209

Changing the lines used by outgoing calls 210 Turning Services on and off 210

An example of how to turn on a Service manually 212 Turning Services on and off 213

Viewing the active Services on a two-line display 214

Viewing the active Services on a one-line display 214 Using passwords 217

Using a Basic password 217

Changing passwords 218

Clearing a Call Log password 219

Hospitality passwords 219

Silent Monitor password 220 Using special telephones 221

Direct-dial 221

Changing the direct-dial telephone assignments 221

Hotline 222

Bypassing a Hotline 222

Making a telephone a hotline telephone 223

Control telephone 224

SM Supervisor 224 Using Set lock 225

Changing Set Lock programming for a telephone 225 Using an auxiliary ringer 226

Turning the auxiliary ringer for a telephone on or off 226 Using Host System dialing signals 227

Link 227

Preventing a telephone from using Link 227

Pause 228

Long Tones 229

Programmed Release 229

Run/Stop 230

Wait for Dial Tone 230

Using tone dialing for a call 231 Using your Norstar system from an external location 231

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Controlling access to your Norstar system 232 Direct inward system access (DISA) 232 Class of Service (COS) 233 Maintaining security 233

Accessing Norstar remotely over the public network 233 Tones 234 Using Class of Service (COS) passwords 235

Changing your Class of Service 235

General System features 237

Set profile 237 Line profile 237 Pulse or tone dialing 238 Disconnect supervision 238 Hunt Groups 238 Internal numbers 239 Line assignment 239 Target line 240 Line pools 241 Overflow call routing 241 Telephones with no line buttons 242

Memory buttons 242

One-line display 243

Prime line 243

Private lines 243

Volume bar 244

Troubleshooting 245

Using the alarm telephone 245 Reporting and recording alarm codes 245 Testing the telephone 246

Testing the telephone display 246

Testing the telephone buttons 247

Testing the speaker in the telephone handset 247

Testing the telephone headset 248

Testing the telephone speaker 248

Testing the power supply to a telephone 248

Common feature displays 249

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Glossary 253

Index 271

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Getting started with Norstar

Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace.

Using this guide

The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator. This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs.

The first section contains step-by-step instructions about changing the time and date, deciding how many rings it takes before a call is forwarded, and other day-to-day programming. Once you understand these basic steps, you can move on to the many other features described in the second section of the guide, and refer to the first section only from time to time.

You can look at the contents page for an overview of the features that are available, or check the index for specific features or messages displayed on your telephone.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system by dialing the digits 9 1 1.

Emergency 911 Dialing

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations.

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Understanding programming

When your system is installed, your installer or customer service representative programs it to work with your telephone lines, with your private network, if you have one, and with optional equipment. They customize the system for your office. All programming is recorded in the Modular ICS 7.0 Programming Record.

You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office. Programming allows you to change settings that probably need to be updated regularly because of staff turnover or new business contacts. You can also assign features and program buttons on individual telephones.

There are four ways to customize and maintain your Norstar system:

• Initial programming is performed for you by your installer or customer service representative. It deals mostly with how the system interacts with lines, telephones, and other equipment.

• Your programming as a system coordinator changes how features work for the system, as needed. It requires a System Coordinator password.

• A Basic programming password is available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capabilities.

• Personal programming is available to anyone through the Feature button on their Norstar telephone. It allows individuals to change how their telephone works to suit themselves.

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Before you start

Before you begin programming, plan what changes you want to make. Record the changes in the Norstar Programming Record so that you have the information at hand. For example, if you are going to program system speed dial numbers, fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming.

What you need to do programming

Programming is performed using a telephone that can show two lines of information on its display. Examples of telephones with two-line displays are shown on page 16.

You need a programming overlay to show which buttons to press when you are performing programming. See The programming overlay on page 19.

When you use a telephone for programming, it is taken out of service. This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls.

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Using Buttons

The two-line telephone you use for everyday calling can be used for changes and maintenance. Examples of telephones with twoline displays are shown in the illustration.

Digital phones used for programming and maintenance

7316E

7316

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The next illustration numbers the buttons that are used for both day-to-day communication and programming on the 7316E digital phone. The following table describes what each numbered area is used for.

7316E digital phone buttons

Display

Shows instructions for everyday calling as well as for programming.

Display buttons

Have a variety of uses. The current use is shown on the display above each button.

Dialpad

Used for dialing numbers when you are making calls.

For programming, the dialpad is also used for entering numbers and letters

Memory buttons

Dial a number or feature code stored on the button.

Feature button

Allows you to enter a feature code while using or programming the telephone.

Hold button

Puts an active call on hold.

Release button

Hangs up an active call or ends programming.

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This guide uses the icons for 7316E digital phone buttons in feature code examples. Your telephone may have different labels, or the buttons may be in slightly different locations.:

Volume rocker switch

Turns the volume you hear through the handset up or down.

During programming this switch is used to adjust settings, such as for the display contrast.

Mute

Mutes the transmitter in the handset.

Handsfree

Allows you to speak to and hear a call without using the handset or headphones.

Headset

Activates the headset feature.

Button description 7316 and 7316E Digital phones

Feature

≤

Hold

≥ ≥

Volume Control

√

Release

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Using the buttons under the display

The three display buttons are used both for telephone features and programming. What each button does depends on what the display shows. Some display instructions that you may see when making changes on the system include OK, CHANGE, or COPY. In this guide, display button instructions are underlined.

Display buttons

The programming overlay

When you begin programming, a group of buttons on the telephone become the buttons for moving through programming headings and settings. The programming overlay is a paper cutout that is included with the Programming record. It relabels the four buttons to name the actions you use during programming.

Show line:

COPY

Display text

Display button command

Display button

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7316/7316E with programming overlay

The diagram below shows how the headings are used to navigate the programming menus.

Heading Back

Show Next

Heading Back

Show Next

Business

Series

Terminals

Programming

Record

Place overlay over keys with indicators

7316E programming indicators

7316 programming indicators

Press Show to move to the next level under the current heading.

Press Next to move to the next item on the same menu level.

Press Heading to move up one level of the menu structure

Press Back to move to the previous item on the same menu level.

Restrn service

Routing service

Ringing service

Services

Sched: Night

Current heading

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Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit (ª or º).

A map for using programming

The tables on the following three pages show the headings that display when you move through the display menu after pressing ≤••ÇØˆÏÈÌ and entering the password (the default password is ÅÎ˜Èˆ or ¤‹ﬂ›ﬂ).

The default Basic password (ıÅÍÈÇ or ¤¤‡›¤) can be used with a limited number of feature codes, including ••ÊÈ˜‰ and the codes for turning call services on and off. For more information, see Using passwords on page 217.

Customize each telephone on the system. You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone. You can change the button programming on any telephone on the system.

Show the active lines. Coordinator can rename lines.

Turn services on or off: Ringing service, Restriction service, and Routing Service.

Program up to 255 different telephone numbers so internal users can dial them with a three-digit code (001-255).

Change or erase the password you use for programming, or the one you use for Call log.

Change the time, date, or both.

Access the headings that define Hunt Groups, Hospitality services. Enter the BusName, which displays on caller ID lines.

Terminals&Sets

Lines

Services

Sys speed dial

Passwords

Time&Date

System prgrming

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System Coordinator user interface

Terminals & Sets

Show set

Enter digits or press LIST.

Capabilities Fwd no answer Fwd to

Fwd delay

Fwd on busy Fwd to DND on busy Handsfree HF answer back Pickup grp Page zone Paging D-Dial Priority call Hotline Intrn #

Extrnl# .... Use prime

line Aux. ringer Allow redirect Redirect ring ATA settings ATA ans timer

Msg Indicate SWCA call group Call 1-16

Name User

preferences

Mdl Button

progrming

# of buttons

B01 ... BXX

CLR TEL# FEATR

KIM X or CAP X User speed dial # of speed dialers

Spd # 255-279 Call log opt’ns No one answered

Unanswered by me

Log all calls

No autologging Dialing opt’ns Standard dial

Pre-dial

Automatic dial Language Display cntrst Ring type Voice path Dflt: Handsfree

Headset

Restrictions Set restrictions Set lock (Partial, Full,

None)

Allow last no

Allow saved no

Allow link

Telco features 1st Display

Called ID Call log set

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Note: Some headings will only show if required by the selected options for the previous heading.

Lines Show lines

___

Enter digits or press LIST

Name

Services Ringing

service

Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6

Off, Manual, Auto

Restrn services

Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6

Off, Manual, Auto

Routing service

Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6

Off, Manual, Auto

Sys speed dial

Speed dial #

Enter digits or press LIST

add/change tel #

(001-255) Use prime line

Display digits Name

Passwords Call Log

pswds

Show set Log pswd

Progrming pswds

Sys admin: 23646 Basic: 22742

Reg. pswd (MICS-IX, only)

Hospitality Desk pswd: 4677

Cond pswd:None

SM pswd: 745368

Time&Date Hour

Minutes Year Month Day

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Starting and ending a session

As system coordinator the first steps in making any change to the Norstar system are always the same.

System Prgrming

Hunt Group Show Group Member DNs

Line assignment Show line ___

Unassigned/ Assigned

Mode Broadcast

Sequential

Rotary Hunt Delay If Busy BusyTone/Queue Q Timeout Overflow Name Aux. Ringer Distnct ring

BusName Hospitality Room/desk info Show set Room #

Adm pwd req’d

Service time Hour

Minutes

Alarm Attn attempts

Retry intrvl Attn duration Time format 12 hr/24 hr Expired alarms Notify set

Use tone

Press ≤.

Press ••ÇØˆÏÈÌ. This is the same as pressing ••¤ﬂﬂ‹››.

Press ÅÎ˜Èˆ. This is the same as pressing ¤‹ﬂ›ﬂ. Press RETRY

to re-enter

the password if you enter an incorrect character.

The display shows the first of the seven headings available for administration programming.

ÅÎ˜Èˆ is the password, unless the password has been changed. Check the Programming Record for the most recent password.

Jan 1 12:00pm

Feature:

Password:

RETRY

Terminals&Sets

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Ending a session

The system makes any changes you indicated in programming as soon as you move away from a setting, either by using the navigation buttons or by pressing ®.

You can see if the changes you made to telephone programming have taken effect by pressing the UPDATE display key. The display shows you how many telephones have not been updated.

Press DNs to see the specific extensions where programming changes have not taken effect yet. Items disappear from the list as they are updated.

Record any changes you make in the Modular ICS 7.0 Programming Record. If there is a problem with the system, the installer needs to see a history of the changes you have made.

Remember to inform people in your office of any changes you have made that affect them. For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded.

Press ® to end the session.

After a few seconds, the time and date reappears on the display.

Display digits:Y

CHANGE

End of session

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Frequently used programming operations

The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index.

Changing the display time & date

Entering letters and numbers using the dialpad

Press ≤.

Press ••°›ﬂ‹ (which is the same as ••ÊÈ˜‰).

Press ¤¤‡›¤ (ıÅÍÈÇ) or ¤‹ﬂ›ﬂ (ÅÎ˜Èˆ)

The passwords can be changed. See Using passwords on page 217 for more information.

Jan 1 12:00pm

Feature:

Password:

RETRY

first press

second press

third press

fourth press

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In this example, you are changing the time to 1:30 p.m.

Press CHANGE.

Press the dialpad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or two digits.

The display prompts you to choose a.m. or p.m. Press CHANGE and OK to select p.m.

Press NEXT.

Press CHANGE.

Press the dialpad buttons to enter the minutes.

If you are only changing the time and not the date, press ® to end your session.

In this example, you are changing the date to July 15, 1998.

Press NEXT.

Press CHANGE.

Press the dialpad buttons to enter the year.

Press NEXT.

Press CHANGE.

Press the dialpad buttons to enter the month.

Use numbers for the months: 01 is January; 12 is December.

Press NEXT.

Hour:01 NEXT CHANGE

Hour:___ CANCL

AM OK CHANGE

Hour:01 NEXT CHANGE

Minutes:00 NEXT CHANGE

Minutes:___ CANCL

Minutes:30 NEXT CHANGE

Year:01 NEXT CHANGE

Year:___ CANCL

Year:02 NEXT CHANGE

Month:01 NEXT CHANGE

Month:___ CANCL

Month:07 NEXT CHANGE

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The clock controls the schedules used for services such as ringing and routing services.

After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind.

Adding or changing a system speed dial

You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three-digit code (001-255).

To change a speed dial that already exists, follow the same steps. The new programming overwrites the previous number and settings.

Begin the programming session

Press CHANGE.

Press the dialpad buttons to enter the day.

Press ® to end your session.

Press ≤.

Press ••¤ﬂﬂ‹››.

Press ¤‹ﬂ›ﬂ.

Day:01 NEXT CHANGE

Day:___ CANCL

Day:15 CANCL

End of session

Jan 1 12:00pm

Feature:

Password:

RETRY

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Choose a speed dial code

Add or change the telephone number

Select a line for the speed dial code

If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number.

Press ‘ three times.

Press ≠.

Press ‚‚⁄.

You can pick any system speed dial code between 001 and 255.

Press ≠.

Press CHANGE.

Use the dialpad to program the telephone number that you want to add. The telephone number can be up to 24 digits long.

Your display shows the telephone number, which is represented by the row of n-characters shown here. Press OK.

Press ‘.

Press CHANGE to see your options: Use prime line, a specific line (for example Use line: 01), a line pool (for example Pool code:71), or Use routing tbl.

Stop pressing CHANGE when the display shows the prime line again.

In this example, the system selects the prime line automatically to dial speed dial code 001. This is the most common choice.

Terminals&Setsˆ

Sys Speed Dialˆ

Speed dial #:___

LIST

Speed dial #:001ˆ

FIND

001:No number

CHANGE

001:___ CANCL OK

001:nnnnnnnn__ CANCL BKSP OK

001:nnnnnnnn CLR CHANGE

Use prime line

CHANGE

Use prime line

CHANGE

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Choose what shows up on the display

Program a name for a speed dial

The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, you may want a specific name.

Alpha tagging feature: This feature offers name display for calls coming in over lines that offer number-only display services.

If you specify a name for a speed dial, and that person calls in on an external line, the speed dial name you specify acts as the name display for the call if the call number matches the number in the speed dial list. If the telephone has also been configured to display Caller ID (Caller ID set) with the name of a caller first (1st display), then the name you program for the speed dial code is the name that displays.

For example: If you create a speed dial for the courier company you use, and assign the name Courier with the following process, when that company calls you,

Courier would appear on the display for the call.

Press ‘.

Your choices are Yes and No. Yes means the display shows the telephone number.

Press CHANGE

No means the display shows a name for the code.

Press ‘.

Press ≠.

This is the name the display shows if you do not change it. Press CHANGE.

Decide the name you want to give to the speed dial code.

Press the dialpad button that has the first letter of the name until the display shows the letter you want.

Press -->.

Use prime line

CHANGE

Display digits:Y

CHANGE

Display digits:N

CHANGE

Display digits:N

CHANGE

Name:Sys Spd Di...

CHANGE

...al 001 ...

CHANGE

Name:___

-->

Name:S

BKSP -->

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Changing the name of a telephone

Begin the programming session

Change the name of a telephone

Use the dialpad and --> until you have the entire name.

The name can be up to 16 characters long, including spaces. Press # on the numeric dialpad to add spaces.

Press ‘.

Press ® to end your session.

Or you can press –, then ‘ to program another speed dial number.

Press ≤.

Press ••¤ﬂﬂ‹››.

Press ¤‹ﬂ›ﬂ.

Press ≠.

Enter the internal number (DN) of the telephone or voice mail extension. In this example, the DN is

221.

If the set has already been given a name, it appears after DN: on the display.

Press ≠ then ‘.

This is the name the display shows if you do not change it. Press CHANGE.

Name:S__ <-- BKSP -->

Name:SAVINGS BANK <-- BKSP -->

Name:SAVINGS BA... CLR CHANGE

End of session

Jan 1 12:00pm

Feature:

Password:

RETRY

Terminals&Setsˆ

Show set:___

LIST

221:221ˆ

FIND

Name:221

CHANGE

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Changing the name of a line

Begin the programming session

Change the name of a line

Decide what name you want to give to the telephone number.

Press the numeric dialpad button that has the first letter of the name until the display shows the letter you want.

Press -->.

Use the dialpad and --> until you have the entire name.

Press ‘ to use the name you have entered.

The name can be up to seven characters long, including spaces.

Press ® to end your session.

You can press – once to continue programming this telephone, or press – twice to return to the Terminals&Sets heading.

Press ≤.

Press ••¤ﬂﬂ‹››.

Press ¤‹ﬂ›ﬂ.

Press ‘.

Press ≠.

Name:___

-->

Name:J

BKSP -->

Name:J___ <-- BKSP -->

Name:JEAN B <-- BKSP -->

Name:JEAN B CLR CHANGE

End of session

Jan 1 12:00pm

Feature:

Password:

RETRY

Terminals&Setsˆ

Linesˆ

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Enter the three-digit number of the line you want to name. In this example, the line is 002.

This is the name the display shows if you don’t change it.

Press ≠.

Press CHANGE.

Decide what name you want to give to the line.

Press the dialpad button that has the first letter of the name, until the display shows the letter you want.

Press -->.

Use the dialpad and --> until you have the entire name.

The name can be up to seven characters long, including spaces.

Press ‘ to use the name you entered.

Press ® to end your session.

You can press – once to continue programming this line, or press – twice to return to the Lines heading.

Show line:______

LIST

Line002:Line002ˆ

FIND

Name:Line002

CHANGE

Name:___

-->

Name:L

BKSP -->

Name:L___ <-- BKSP -->

Name:LOCAL <-- BKSP -->

Name:LOCAL CLR CHANGE

End of session

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Making changes to Call Forward No Answer

Begin the programming session

Change where a call goes when there is no answer

Press ≤.

Press ••¤ﬂﬂ‹››.

Press ¤‹ﬂ›ﬂ.

Press ≠.

Enter the internal number (DN) of the telephone or voice mail extension. In this example the DN is 225.

If the set has been given a name, it appears on the display.

Press ≠.

Press CHANGE and enter the internal number where you want the calls to be sent. In this example the internal number is 221.

You can press CLR to change the destination back to None.

Jan 1 12:00pm

Feature:

Password:

RETRY

Terminals&Setsˆ

Show set:___

LIST

225:225

FIND

Capabilitiesˆ

Fwd no answerˆ

Fwd to:None

CHANGE

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Change the number of times the telephone rings before it is forwarded

Press ‘.

Use the CHANGE button to choose the number of times the telephone rings before it is forwarded.

Your choices are 2, 3, 4, 6 and 10 rings.

Press ® to end your session.

You can press – to continue programming capabilities for this telephone, or press – four times to return to the Terminals and Sets heading.

Tip - If the Norstar set is a member of a Hunt Group, the

Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see Programming Hunt Groups on page 165.

Fwd to:221 CLR CHANGE

Forward delay:4

CHANGE

Forward delay:3

CHANGE

End of session

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Making changes to Call Forward on Busy

Begin the programming session

Change where a call goes when a telephone is busy

Press ≤.

Press ••¤ﬂﬂ‹››.

Press ¤‹ﬂ›ﬂ.

Press ≠.

Enter the internal number, which gets assigned as the intercom number, of the telephone extension. In this example, the intercom number is 225.

If the set has been given a name, it appears on the display.

Press ≠.

Press ‘.

Press ≠.

Press CHANGE and enter the internal number where you want the calls to be sent. In this example, the internal number is 221.

You can press CLR to change the destination back to None.

Press ® to end your session.

Jan 1 12:00pm

Feature:

Password:

RETRY

Terminals&Setsˆ

Show set:___

LIST

225:225

FIND

Capabilitiesˆ

Fwd no answerˆ

Fwd on busy. . .

Fwd to:None

CHANGE

Fwd to:221 CLR CHANGE

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Making Changes to Do Not Disturb on Busy

When you are on a call and a second call comes in, your telephone rings softly to alert you to the second call. You can turn this feature on or off for each telephone.

Begin the programming session

Change Do Not Disturb on Busy

You can press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading.

Tip - If the Norstar set is a member of a Hunt Group, the

Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see Programming Hunt Groups on page 165.

Press ≤.

Press ••¤ﬂﬂ‹››.

Press ¤‹ﬂ›ﬂ.

Press ≠.

Enter the internal number of the telephone extension. This becomes the number for the intercom button. In this example, number is 225.

If the set has been given a name, it appears on the display.

End of session

Jan 1 12:00pm

Feature:

Password:

RETRY

Terminals&Setsˆ

Show set:___

LIST

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For more information about Call Forward and similar settings, see Forwarding your calls within the system on page 111.

What would you like to do next?

Some of the most common programming tasks are listed below. For a comprehensive list of settings and instructions, see either the Table of Contents on page 3 or the Index on page 271.

Press ≠.

Press ‘ twice.

Press CHANGE to turn the feature on.

A second press turns it off again. Press ® to end your session.

Press ‘ to continue programming capabilities for this telephone, or press – three times to return to the Terminals and Sets heading.

Redirect calls coming in on a line. See Turning on Line Redirection

on page 117.

Allow individuals to answer calls that are ringing at another telephone.

See Picking up a call ringing at another telephone on page 56.

Assign telephones to different zones for paging.

See Paging on page 123.

Turn the night service on and off. See Making additional telephones

ring on page 209.

Use a Basic password so others can take care of programming such as changing user speed dials, changing names, and changing the time and date.

See Using passwords on page

217.

225:225

FIND

Capabilitiesˆ

Fwd no answerˆ

DND on Busy:N

CHANGE

DND on Busy:Y

CHANGE

End of session

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N0000626 03 Modular ICS 7.0 System Coordinator Guide

Answering calls

Answering calls in Hunt Groups

Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. You can program:

• the members for a Hunt Group

• member position within a Hunt Group

• how calls are distributed

• how long a call spends looking for available members

• what happens if all members are busy

For more information about Hunt Groups see Programming Hunt Groups on page 165.

Answering an incoming call

There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You do not necessarily receive all three indications for any particular call. For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See Choosing a line using a line button on page 77 for more information on the use of lines.

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

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Line buttons

One line button for each line is assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons gives you immediate access to more than one line.

The 7000 and 7100 digital telephones, analog telephones, and Digital Mobility phones have two assigned intercom paths which are used instead of line buttons to answer and make calls. Each set can be assigned two lines. You can press ≥ to switch between two calls, one active and one on hold.

What line indicators mean

Note: - On the Digital Mobility phone, the R (Recall)

key provides the same function as the Hold key on the digital phones.

Flashing on and off for equal lengths of time

There is an incoming call on the line

Flashing on and off more quickly

You have placed a call on hold

Flashing on for longer than off

Someone else has put a call on hold on that line

On, not flashing You are connected to the call on that line or

the line is in use elsewhere

Off The line is free

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Rings you may hear

The 7316E digital phones display a set of icons in place of flashing arrows when it is connected to a system with version 6.1 or newer software. If you connect a 7316E digital phone to a system that is running version 6.0 or previous versions, the standard line indicators display.

The KIM also displays some of these icons. Note that this piece of hardware is only supported by version 6.1 and newer software.

Active call The line is active and/or you are connected to

this telephone.

Ringing A call is coming into this line.

Hold The call on this line is on Hold at this

telephone.

Call forward The call on this line has been forwarded.

Active button The feature assigned to this button is active.

Flash rate indicators for 7316E digital phone and KIM icons

On, not flashing You are connected to the call on that line or

the line is in use elsewhere or the service indicated is active

Off The line is free

Flashing on and off for equal lengths of time

Existing alert rate

Flashing on and off more quickly (twinkle)

I-hold

Flashing on for longer than off (blink)

U-hold

A double beep every 10 seconds

A call has been camped to your telephone.

A long single ring There is an external call on the line for you.

A shorter double ring There is an internal call on the line for you or a

call is being transferred to you.

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Sorting calls by distinctive ring patterns

When lines, telephones and Hunt groups are configured on your system, they can be assigned one of four distinctive ring patterns (DRP). The default for all telephones is 1 and the default for lines and Hunt groups is None, which is the lowest priority. The highest priority is 4.

Call ringing: When multiple calls are presented to the telephone, the call with the highest priority DRP setting will be the call that rings at the telephone.

Call answering: When multiple calls are presented to a telephone, and the user picks up the handset, the call with the highest priority DRP setting is the call that is presented.

Note: External calls always have a higher priority than

internal calls.

Note: If the ring type is changed on a telephone after the DRPs

are set on the line, the line DRPs are overwritten by the telephone settings. If the DRPs are set for a line after telephone programming, then the telephone ring programming is overridden by the line DRP program. Refer to the Modular ICS 7.0 Installation Guide for information about setting distinctive ring for lines. If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the Hunt group. Refer to Assigning a distinctive ring pattern to a Hunt Group on page 175.

A brief single ring A call is being redirected on one of your

redirected lines. You cannot answer this call.

Three beeps descending in tone

You are receiving a priority call.

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Answering calls at a prime telephone

Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line.

Displays

The person at telephone 221 has forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb turned on.

Nobody answered this call so the system transferred it to you.

Someone has camped, parked or transferred a call on line 001, but no one has answered

it. Press

CALLBACK or the line button to

connect to the call.

There is no telephone that can receive a call on line 001 so the system has transferred it to you.

The call coming in on line 002 was intended for target line 157. Line 157 is busy, so the call has come to you.

For other displays, see Common feature displays on page 249.

DND from 221

DND transfer

DRT Line001

Line001 callback

CALLBACK

Line001 to prime

Line002>Line157

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Expanding telephone capacity

You can add additional memory buttons to 7316E digital phones connected to KIMs (T24 key indicator modules). If you add the modules without identifying them as enhanced central answering positions (eCAPs) in programming, the user can program the module buttons as an expanded memory button set.

However, if you want to designate one or more users to be central answering positions for your system, you can program the CAPS as eCAPS. Enhanced CAPS support line appearances, multiple target line appearances and Hunt group designators. You can have five eCAPs on a Norstar Modular system. It is best if one of the eCAPs is the prime telephone and direct-dial telephone for the lines and telephones it serves.

Features for eCAPs are briefly described in this section. For details about configuring the KIM as an eKIM, refer to the Modular ICS 7.0 Installer Guide.

Using a 7316E+KIM as a central answering position

When you deploy a 7316E+KIM digital phone it can be configured as an eCAP by your installer. In this configuration, the KIM is referred to as an eKIM and each module supports line appearances, multiple appearances of target lines, and hunt group designators, as well as memory button programming. You can connect up to four eKIMs to a 7316E

If you do not need lines or hunt group appearances on the KIMs, there is no requirement for any system configuration. This configuration of the KIM is called an ordinary KIM (OKIM) and you can install up to nine modules on a 7316.

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Norstar 7316E digital phone with added KIM

On all KIMs, at each telephone you can use the memory programming feature to:

• provide feature access (Refer to Programming a feature code onto a memory button on page 147)

• provide access to line pools (Refer to Programming a memory button with a line pool on page 79)

• provide one-press external autodial (Refer to Storing a number on a memory button for Autodial on page 87)

• configure system-wide call appearances (SWCA) by assigning SWCA feature codes

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Cold starting the KIM

If your KIM fails, or if you want to erase programming on the KIM, there are two types of cold starts.

For both types of cold starts:

1. Unplug and replug the 7316E line cable.

The telephone will restart and all the icons will flash. When the telephone icons stop flashing, the KIM module icons start flashing.

2. At this point, do one of the following:

• KIM single-module cold start

If you just want to cold start an individual module, on that module, simultaneously press the two top and two bottom buttons on the lower button set, as shown in the following diagram. The KIM displays a random pattern of icons as the KIM resets.

TIPs - If you are cold starting an eKIM that has line or

Hunt group assignments, the cold start will erase current programming, and insert the line appearances, starting with the top, left button. After all the line appearances are assigned to lines, the system adds target line or Hunt Group appearances. If any buttons are left, the system will populate the buttons with autodialer assignments.

Use

≤•‚ to view button assignments after a cold

start.

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• KIM multi-module cold start

If you want to cold start all the KIMs attached to your telephone, simultaneously press the top two buttons on the upper button set, and the bottom two buttons on the lower button set, as shown in the following diagram.

Customizing your eKIM

You can move external lines, target lines or hunt group appearances onto the eKIM by using ≤•°⁄. See Moving line buttons on page 156.

Any of the buttons on the eKIM that do not have line assignments can be programmed to dial internal or external numbers automatically. You also still can program features directly onto eKIM and OKIM buttons. Refer to Time savers for making calls on page 87 and Customizing your telephone on page 145 for information about programming memory buttons.

eKIM button programming for CAP

Any lines and target lines assigned to the 7316E, which overflow to the eKIM, must be assigned by your installer. You can, however, use the Coordinator password to assign the telephone to the hunt groups for which you want to provide an appearance. Refer to Programming Hunt Groups on page 165 for information about programming hunt group appearances.

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Designating features or autodial numbers to the eKIM buttons, can be programmed using the Button progrmng, which is found under User Preferences under Terminals&Sets.

1. Place the programming overlay over the appropriate buttons on your two-line-display telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password). Terminals&Sets displays.

4. Press ≠. Show set: displays.

5. Enter the DN number of the 7316E which is attached to the eKIM you want to program, then press OK.

6. Press ≠. Capabilities displays.

7. Press ‘ two times until the display shows User preferences.

8. Press ≠. Model displays (7316E+<n>KIM).

9. Press ‘. Button progrming displays.

10. Press the KIM softkey for the KIM for which you want to program buttons.

11. Press ‘ until you find the button you want to program.

12. Press TEL# to enter an autodial number, or press FEATR to enter a feature code and feature programming. To make the button blank, press CLR.

TIP - If no KIM softkeys appear, it means the telephone

was not configured as a CAP under CAP/KIM assign in System prgrming.

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Monitoring telephones from the KIM

The indicator icons beside the buttons on your KIM show the status of system telephones or lines assigned to the eKIM. Refer to What line indicators mean on page 42 for a description of the 7316E and KIM icons.

Release button

Pressing ® ends a call. You do not have to put the receiver down. ® also ends feature programming.

While you are on a call, do not press ® to end a feature you are using. If you do, you disconnect the call. Use ≤ instead.

Hearing aid compatibility

The receivers on all system digital phones are compatible with hearing aids as defined in the FCC rules, Part 68, section

68.316. Not all hearing aids are optimized for use with a telephone.

Viewing information about a call on the display

If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting, and the external information available, either the caller’s name or telephone number is displayed.

When you transfer an external call to another Norstar user, this information is displayed on the target telephone.

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Call Display information becomes available between the first and second ring of an incoming call. If you answer before the Call Display information is available on your display, and you press ≤°⁄⁄, you see only the line number or line name.

To use logging features with Call Display, see Using Call Log on page 137.

Using Call Information for a particular call

≤°⁄⁄

Call Information allows you to see information about incoming calls. This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the name of the called-party telephone, telephone number, and the line name. For an internal call, you can display the name of the called-party telephone and the internal number of that telephone. You can see information for ringing, answered, or held calls.

Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way.

Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company.

Once you answer a call, new calls coming in on lines configured with CLID to telephones with CLID allowed, present the prompt: LineXXX Calling for two rings, and then the CLID of the caller will display for three seconds (XXXXX).

Tip - Call Log displays the same information as Call

Information, along with the date and time of the call, and the number of times the caller called.

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If the call is being forwarded, the CLID will also display the number from which the call was forwarded (XXXXX>YYY).

This transient prompt will disappear if you press a programmed feature button, external autodialer, answer DN button, line button, intercom button, any dialpad button, or handsfree button. As well, an incoming Priority call or Voice call will clear the display and display the information for the Priority or Voice call.

Displaying Call Information before or after answering

To find out who is calling or to display information about your current call:

1. Press ≤°⁄⁄.

2. Press £ or VIEW to display more information about an

external call.

Displaying Call Information for a call on hold

1. Press ≤°⁄⁄. The display reads ˆSelect a call.

2. Select the line on hold. Information about the call is displayed.

3. Press £ or VIEW to display more information about an external call.

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Modular ICS 7.0 System Coordinator Guide N0000626 03

Making Call Display information appear automatically

Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.

This feature is not available to ISDN terminals.

Tip - If your telephone automatically displays Call Display

information for a call, you still need to press ≤°⁄⁄ before you can press £ or

VIEW to display more

information about the call.

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Changing which information is shown first about a call

Depending on the services you subscribe to, Call Display information may contain up to three parts:

• the name of the caller

• the number of the caller

• the name of the line in your system that the call is on.

For each telephone, you can determine which information is displayed first.

1. Place the programming overlay over the appropriate buttons on your two-line-display telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password).

4. Press ≠ and enter the internal number of the telephone you want to program.

5. Press ≠.

6. Press ‘ four times.

7. Press ≠.

8. Choose a setting at 1stDisplay: using the CHANGE button. The choices are Name, Numbr or Line.

You may see Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see Private name or Private number on the display if the caller blocks that information.

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Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup.

Answering ringing telephones using Directed Pickup

You can answer any telephone that is ringing in your Norstar system, except private lines.

1. Press ≤‡ﬂ.

2. Enter the internal number of the ringing telephone.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the call cannot be answered using Directed Pickup. It must be answered normally at a telephone that has a flashing indicator for the call, or by using Trunk Answer. You can answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button.

Tip - Directed pickup can retrieve calls that are ringing on an

Answer DN. While you may enter the internal number of the telephone you hear ringing, it may be calls from another telephone you are answering.

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Answering any ringing telephone using Group Pickup

Your Norstar system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group.

1. Press ≤‡ﬁ.

Group Pickup cannot be used to retrieve a camped call.

If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first, followed by calls on the prime line and, finally, calls on internal lines.

Privacy issue

Target lines can be designated as Private (default is Public), however, such features as Call Pickup can still answer these lines at remote telephones. Only physical, analog lines set to Private are blocked from Call Pickup.

Tip - A Hunt Group call ringing at a Norstar set DN that is

also a member of a call pickup group can be picked up by any Norstar set in that call pickup group. For more information about Hunt Groups, see Programming Hunt Groups on page

165.

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Changing a telephone pickup group

Telephones can be put into and taken out of pickup groups.

1. Place the programming overlay over the appropriate buttons on your two-line-display telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password).

4. Press ≠ and enter the internal number of the telephone you want to program.

5. Press ≠ twice.

6. Press ‘ five times.

7. Press CHANGE at Pickup grp: to assign the telephone to pickup group (1-9) or remove it from a pickup group (None).

Displays

You are already connected to the telephone that made the call you are trying to pick up. This can happen if you are on a call to a co-worker and your co-worker dials the number of a telephone in your pickup group, and you attempt to pick up that call.

There is no call that you can pick up or the ringing call was answered.

You have tried to pick up a call on someone else’s private line.

Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.)

If you decide not to answer a ringing call after activating Directed Pickup, press ®.

Already joined

Pickup denied

Pickup:

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Trunk Answer

The Trunk Answer feature allows you to answer a ringing call anywhere in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative.

Answering a call using Trunk Answer

Press ≤°‚‚.

Displays

Tip - If there is more than one incoming call on lines in a

Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

You have tried to pick up a call on someone else’s private line.

The call that is ringing is on a line that is not in a Ringing Service.

Line denied

Pickup denied

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Answer DNs and Answer keys

If you have Answer DNs assigned to memory buttons with displays, you can use an Answer DN button to monitor calls on another telephone. The calls that come to the monitored telephone that provide an appearance on the Answer DN button are determined by the system-wide Anskey setting.

Answer DN buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that set. This allows for another (simultaneous) call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information about Hunt Groups, see Programming Hunt Groups on page 165.

Systems running MICS 7.0 and newer software can also use an Answer DN to autodial the telephone. The Answer DN must be idle (no indicator) for this feature to work. This feature does not prevent you from assigning a memory button as an autodial button for the same DN.

Digital Mobility phones and 7000 and 7100 digital phones can also have Answer DNs assigned. However, since these telephones do not have memory buttons with display keys, the Answer DN must be set to Ring Only. These telephones also only have two assigned intercom buttons. Therefore, a maximum of two Answer DNs can be answered and active at the same time.

Answer DNs are assigned under Terminals&Sets under Lines, Line Assgn. This setting assigns the DN of another telephone to one of your telephone buttons.

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Answer keys are assigned under System prgrming, Featr settings. This setting determines which calls will appear at

the bottom. There are three levels: Basic, Enhanced, and Extended.

You need an Installer password to perform this programming. See the Modular ICS 7.0 Installer Guide for more information.

ISDN terminals cannot be assigned Answer DNs to monitor other telephones, but ISDN terminals can be monitored.

If more than one call is ringing at a telephone, the first call appears on the attendant Answer DN button. Any subsequent calls appear on intercom buttons, if they are available.

Creating a Conference Call

You can talk to two people at once.

1. Make sure you have two calls, one active and one on hold.

2. Press ≤‹.

3. Press the appropriate button to retrieve the held call.

This action occurs automatically on the 7000 and 7100 digital phones.

You can create a conference when you are on a call.

1. Make a second call.

2. Press ≤‹.

Tip - More than one attendant may have an Answer DN

button for the same telephone. This allows two or more attendants to handle calls for a busy person.

Each telephone can handle calls for up to eight other people using a separate Answer DN button for each person.

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3. Press the button where the first call is on hold to create a conference.

Only the person who established the conference can process the conference by using the procedures described in this section.

Disconnecting one party

You can disconnect one party from a conference and continue talking to the other.

You can activate this feature on all system digital phones except for 7000 or 7100 digital phones and Digital Mobility phones.

1. Press the line button of the call that you want to disconnect. The call that you want to keep is automatically put on hold.

2. Press ®. The call is disconnected.

3. Press the line button of the held call to speak to the remaining person.

On a 7000 or 7100 digital phone or a Digital Mobility phone:

1. Press ≤£‹, to place one caller on hold. Press ≥/R again, to put the caller you want to keep on hold.

2. Press ®. The call is disconnected.

3. Press ≥/R to speak to the remaining party.

Tip - You can create a conference by releasing privacy on a

call. See Turning Privacy on or off for a call on page 72.

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Independently holding two calls

For all telephones except the 7000 and 7100 digital phones and Digital Mobility phones, you can put the two people in a conference call on hold independently so that they cannot talk to each other.

1. Press the line button of one person. The other person is automatically put on hold.

2. Press ≥. The second person is put on hold.

You can re-establish the conference.

1. Take one call off hold.

2. Press ≤‹.

3. Take the other call off hold.

Putting a conference on hold

You can put a conference on hold, allowing the other two people to continue speaking to each other by pressing ≥.

You can reconnect to the conference by pressing either of the held line buttons. For the 7000 and 7100 digital phones, press ≥. For Digital Mobility phones, press R.

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Splitting a conference

You can talk with one person while the other person is on hold.

You can activate this feature on all Norstar and Business Series terminals except for 7000 and 7100 digital phones and Digital Mobility phones.

1. Press the line button of the person you want to speak to. The other person is automatically put on hold.

On 7000 and 7100 digital phones and Digital Mobility phones:

1. Press ≤£‹. The first party is on hold.

2. Press ≥, if necessary, to switch parties.

You can re-establish the conference.

1. Press ≤‹.

2. Take the held call off hold. This is not necessary for the 7000 and 7100 digital phones and Digital Mobility phones.

TIP - Refer to the Nortel Networks Digital Mobility

Phone User Guide for details about the handset icons. On the Digital Mobility phone, the R (Recall) button performs the function of a Hold key.

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Removing yourself from a conference

You can remove yourself from a conference, and connect the other two callers through your Norstar system.

1. Enter the Transfer feature code ≤‡‚.

When you remove yourself from a conference using the Transfer feature, and both callers are from outside your system, one of the callers must have called you on a disconnect supervised line, or the call is be disconnected.

Displays

You are trying to add a fourth party to your conference call, or to join two conferences together. Release one call from the conference before adding another, or keep the two conferences separate.

You have put a conference call on hold.

You have tried to make a conference call, but your system is already handling its maximum number of conference calls.

You are on a conference with the two lines or telephones shown. You can drop out of the conference and leave the other two parties connected (Unsupervised Conference) by pressing TRANSFER

or by

entering the Transfer feature code.

You have activated the Conference feature with one call active and another on hold. Press the line button for the call on hold to bring that person into the conference.

For other displays, see Common feature displays on page 249.

3 parties only

Conf. on hold

Conference busy

Line001 221

TRANSFER

Press held line

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Listening to a call as a group

To allow people in your office to listen in on a call using Group Listening, press ≤°‚¤.

You hear the voice of the caller through the speaker of your telephone. Continue to speak to the caller through the telephone receiver. The microphone of your set is off, so the caller does not hear people in your office.

Note: The 7000 and 7100 digital phones, analog phones, and the Digital Mobility phone do not support this feature.

Canceling Group Listening

Group Listening is canceled automatically when you hang up or when you press ≤£°‚¤.

Using handsfree and mute

The ability to use handsfree must be turned on or off for each telephone. The type of handsfree can be changed. Refer to Changing handsfree for a telephone on page 70.

Handsfree must be set to Std or Auto in system programming for a telephone to be able to use a headset. This programming is performed by someone with the Installer password.

Note: Model 7000 and 7100 digital phones, analog telephones, and Digital Mobility phones do not support

Tip - Keep the receiver away from the speaker, or you may

hear feedback. The higher the volume, the more the feedback. Press

® to prevent feedback when hanging up.

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handsfree or headsets, unless otherwise noted by the manufacturer. For these handsets, set Handsfree to None.

If the telephone is set to Auto, as the case for 7316E digital phones, the next incoming call defaults to the voice path used by the last call. For instance, if you answered your last call using the headset button, the next call will automatically default to the headset if you do not make any changes before answering the call. If you plug in a headset, the telephone will automatically switch the voice path to headset. This will not change the mute status of the call. You can also change the voice path by choosing either the handsfree or headset button.

7316E voice path features: The 7316E digital phone must be set to Auto to allow handsfree. On this telephone, the handsfree button is located under the dial pad, beside the mute and headset buttons.

Answering calls without lifting the receiver

1. Press the line button for the ringing call. This step is not necessary if you have a prime line assigned to your telephone.

2. Press the handsfree button. The internal microphone and speaker of the telephone automatically turn on.

Note: The 7316E digital phone has a handsfree button located

below the dialpad. This button only works if the telephone is wired to a system running version 6.1 or newer software, and Handsfree is set to Auto.

Tip - Direct your voice toward the telephone. The closer you

are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener.

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Making calls without lifting the receiver

1. Press the handsfree button. If you do not have a prime line assigned to your telephone, press a line button. The internal microphone and speaker of the set are automatically turned on.

Note: The 7316E digital phone has a handsfree button located

below the dialpad. This button only works if the telephone is wired to a system running version 6.1 or newer software, and Handsfree is set to Auto.

2. Dial your call.

3. Speak normally.

Muting the set

1. Press the mute button to switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call.

2. Press the mute button to turn the microphone back on again and continue your call.

Note: The 7208, 7316 and 7316E digital phones have a mute

button located below the dialpad. Other telephones have mute programmed as a handsfree/mute combination on the bottom memory button (right, column on telephones that have two rows of memory buttons). Refer to the user card for the telephones for specifics about using this button. The 7000 and 7100 digital phones do not have mute buttons. The Digital Mobility phone has a mute feature that is controlled by the handset firmware.

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Changing a regular call to handsfree

1. Press the handsfree button.

Note: The 7316E digital phone has a handsfree button located

below the dialpad. This button only works if the telephone is wired to a system running version 6.1 or newer software and Handsfree is set to Auto in programming.

2. Hang up the receiver.

Changing a handsfree to a regular call

Lift the receiver.

Using handsfree

On models with separate handsfree and mute buttons:

• The indicator next to the handsfree button is solid when you handsfree is active and off when the telephone is set to handset or headset.

• The indicator next to the mute button blinks when you mute the microphone and turns off when the microphone is open.

Note: Legacy telephones have only one button for both

functions. In this case, when the telephone is on handsfree and the microphone is on, the light is solid. If the telephone is on handsfree and the microphone is off (mute), the light flashes.

Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. The voice of your caller may be cut off if you both speak at the same

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time. Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off the incoming sounds.

To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone volume — press the left end of √ while speaking — prevents echoes. When you change the volume level, both the microphone and speaker volume are adjusted. This is needed in order to prevent feedback problems.

Place the telephone so that any unavoidable local noise, such as an air conditioner, is behind it. This limits the amount of disruptive background noise.

Changing handsfree for a telephone

You can program the type of handsfree used with each telephone or activate handsfree answerback.

1. Place the programming overlay over the appropriate buttons on your two-line-display telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password).

4. Press ≠ and enter the internal number of the telephone you want to program.

5. Press ≠ twice.

6. Press ‘ three times.

Tip - In open-concept environments, use the receiver when

handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset.

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7. Choose a setting at Handsfree: using the CHANGE button.

There are three ways to set handsfree for a telephone:

Both Auto and Standard handsfree allow you to use a headset with a system digital phone.

A handsfree/mute button is automatically assigned to a legacy Norstar telephone that is programmed with handsfree and is always located in the lower right-hand corner of the memory button rows. For 7208 and 7316 digital phones, this button is assigned as a handsfree-only button. The mute button is located under the dial pad.

The handsfree setting for 7316E digital phones only displays Auto or None. The handsfree button on this telephone is located under the dialpad. If Handsfree is set to None, the handsfree button and headset feature do not function. Also, if the 7316E is attached to a system with software previous to MICS version 6.1, it acts like the 7316 digital phone, and the handsfree button under the dial pad is not active.

Handsfree is not available to the telephone.

A standard version of handsfree described Using handsfree and mute on page 66. Not available for 7316E digital phones.

This prompt appears if you attempt to use handsfree or headset and the telephone not been configured with Auto under Handsfree.

You can make or answer a call without having to pick up the receiver or press the button marked handsfree/mute. The internal microphone of the telephone and the speaker turn on automatically when you press a line or intercom button to make or answer a call.

For other displays, see Common feature displays on page 249.

Handsfree:None

CHANGE

Handsfree:Std

CHANGE

Need Handsfree

Handsfree:Auto

CHANGE

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Handsfree Answerback

Handsfree Answerback allows you to answer a voice call without lifting the receiver.

This feature is always turned off for the 7000 and 7100 digital phones and the Digital Mobility phones.

You can turn handsfree answerback on or off for a telephone that is programmed to use handsfree.

1. Place the programming template over the appropriate buttons of the programming telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password).

4. Press ≠ and enter the internal number of the telephone you want to program.

5. Press ≠ twice.

6. Press ‘ four times.

7. Choose a setting (Yes or No) at HF answerback: using the CHANGE button.

Turning Privacy on or off for a call

≤°‹

Lines in your system can be configured to have automatic privacy. If a line is not programmed with privacy, anyone with the line assigned to their telephone can join your call by pressing the line button. If a line is programmed with privacy, only one person at a time can use the line.

Privacy control cannot be used on internal or conference calls.

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When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard.

Creating a conference by releasing privacy

If a line is programmed with privacy, you can turn privacy off to allow another person with the same line to join in your conversation and form a conference. All the rules applicable to a conference apply except there is only one line in use, instead of the usual two. This means that you cannot split a conference set up using Privacy.

1. Press ≤°‹.

2. Tell the other person to press the line button and join your conversation.

Only two system telephones, in addition to the external caller, can take part in this kind of conference.

Making a call private

≤°‹

If a line is programmed not to have privacy, you can turn privacy on for a call, preventing other people with the same line from joining your conversation.

Checking call length using Call Duration Timer

≤‡‡

With this feature you can see how long you spent on your last call, or how long you have been on your present call.

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Displays

Disconnecting by accident

If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call.

Pick up the receiver again or press the handsfree button within one second to reconnect the call.

Time

≤°‚‹

Use this feature to display the current date and time while you are on a call.

The display shows the last call you made, or the current call, and the total elapsed time.

You parked your last call. The display shows the period the call was parked. This display only shows when the call is active at, or has just been released by, your telephone.

221 02:47

Line001 01:45

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Making calls

There are many ways to make a call, depending on the programming and the type of call, as follows:

• Pick up the receiver and dial. The Norstar system supports three methods of dialing. See Changing how you dial your calls on page 80.

• Pick up the receiver, press a line button, and dial (if the call is not on your prime line).

• Press the handsfree button and dial to talk without using the receiver. See Using handsfree and mute on page 66.

• Press the handsfree button, then press a line button, and dial to talk without the receiver if the call is not on your prime line.

• Press a line button and dial to talk without the receiver if handsfree answerback is assigned to your telephone.

• Use one of the features that make dialing easier. See Time savers for making calls on page 87.

Displays

The telephone you have called has no internal lines available. Press

LATER to use

the Ring Again or Message features or press

PRIORITY to make a priority call.

You are dialing using Pre-dial. To erase an incorrect digit, press the left end of

√ or BKSP. When the number is

complete, select a line or lift the receiver.

This prompt remains on your display as long as you are on a call you have dialed. To transfer the call, press TRANSFER.

221 busy PRIORITY LATER

9__ QUIT BKSP

95551234

TRANSFER

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Your telephone is already connected to the telephone you are trying to call. Check your active line buttons, and return to that call.

Wait for the telephone to be answered. If no one answers, press

LATER to use the Ring

Again (page 84) or Message (page 127) feature, or press PRIORITY to make a priority call.

You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing.

The telephone you are calling has Do Not Disturb turned on. Press

LATER to use the

Ring Again or Messages features, or press

PRIORITY to make a priority call.

You have dialed a number, but the least expensive route that the system is programmed to use is busy. Unless you release the call, it goes through on a more expensive route.

The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have attempted to use the private line assigned to another user.

Enter the digits of the number you want to dial.

You have not dialed an external telephone number since the last power interruption or system reset.

Either you have no prime line or your prime line is busy. Select a line manually before dialing.

You have entered the number of a telephone that is not in service.

Already joined

Calling 221 PRIORITY LATER

Can't ring again

Do not disturb PRIORITY LATER

Expensive route

Hidden number

Line denied

Line001

TRANSFER

No last number

No line selected

Not in service

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Choosing a line using a line button

You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line.

The 7000 and 7100 digital phones and the Digital Mobility phones each have two intercom paths assigned which are used instead of line buttons to answer and make calls. These paths do not show us as display keys. Instead, the user switches between two calls by pressing ≥ (7000/7100) or R (on the DM phone). In this situation, one call is active and one call remains on hold.

The telephone you have called is on another call. Press

LATER to use the Ring Again or

Message features.

The call you are trying to make has been restricted in programming. A possible reason is time-of-day restrictions on certain calls.

Press YES to use Ring Again. Press NO to send a message. See Sending messages on

page 127 and Turning on Ring Again on page 85.

Either you have no prime line, or the prime line is in use, or the line programmed for an autodial number, speed dial number, or Hotline is in use. Select a line and dial again.

Press YES to send a message. See Messages.

For other displays, see Common feature displays on page 249.

On another call

LATER

Restricted call

Ring Again? YES NO EXIT

Select a line

Send message? YES NO

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Line pools

A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call.

The MICS system can have 15 non-PRI line pools and a maximum of four PRI line pools, depending on the hardware and profile configuration for your system. A telephone can be programmed to access any number of line pools. You can have several different line pools for your system, each one giving you access to a different set of external lines. It is one way of sharing lines across telephones in a system.

A line pool access code is a number you dial to get a non-PRI line pool. The access code can be up to four digits long. Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool.

PRI line pools are accessed using destination codes. Destination codes differ from line pool codes, in that PRI line pools are assigned to specific routes that are then assigned a destination code. Destination codes can also be assigned to schedules, so that different pools are used at different times of the day.

Everyone in the office should have a list of the line pool access codes and destination codes for the line pools their telephones can use.

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Using a line pool to make a call

Use this process to make a line pool call:

1. Press ≤ﬂ›.

2. Enter a line pool access code or destination code.

3. Dial the number you are calling.

If you have a free internal line, you can make a call using a line pool without entering the feature code first.

1. Select an internal line (intercom).

2. Dial the line pool access code or destination code.

3. Dial the number you are calling.

Programming a memory button with a line pool

When you program a button with the line pool feature code, you must enter a line pool access code after the feature code. The programmed line pool button accesses a specific line pool, not the line pool feature. See Programming feature buttons on page 147 for more information.

If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available.

Tip - If no lines are available in the line pool, you can use Ring

Again at the busy tone. You are notified when a line in the line pool becomes available. See Using Ring Again on page 84.

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Making calls from an ISDN terminal

ISDN terminals do not have line buttons or intercom buttons as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.

Dialing calls with a second dial tone

Some call destinations require a two-stage dialing sequence that requires a second dialing tone before the local numbers are dialed. Your system administrator will indicate which destination codes or numbers require this process.

1. Dial the destination code and any initial digits specified for the call.

2. When you hear the dial tone again, complete the dialing sequence.

Changing how you dial your calls

To change how how you dial your calls, use this feature:

1. Press ≤•°¤.

2. Press £ or NEXT until the dialing mode you want appears.

3. Press ≥ or OK to select the displayed dialing mode.

The dialing modes feature code cannot be programmed onto a memory button.

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Using Standard dial

Standard dial allows you to make a call by selecting a line and dialing the number. If you have a prime line, it is selected automatically when you lift the receiver or press the handsfree button.

You cannot use Standard dial on 7000 or 7100 digital phones unless you pick up the receiver first. If you have this type of telephone, use the Automatic dial or Pre-dial feature for on-hook dialing.

Digital Mobility phones only support standard dial. To dial, ensure that the handset is activated, and then dial the call number. The handset programming may allow pre-dial, but that feature would be specific to the handset. Refer to the user card that came with the handset for details about set-specific operation.

Using Automatic dial

Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number.

Automatic dial does not work if your telephone has no prime line or if your prime line is in use.

Telephones connected to an analog terminal adapter (ATA) cannot use Automatic dial.

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Using Pre-dial

Pre-dial allows you to enter a telephone number, check it, then change it before actually making the call. The call is not dialed until you select a line or line pool, or pick up the receiver. You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you entered.

When the dialed internal number is busy

There are a couple of methods you can use if the telephone you are calling is currently busy.

Priority Call

If you get a busy signal or a Do Not Disturb message when you call someone in the office, you can interrupt them. Use this feature for urgent calls only.

Tip - If your telephone starts ringing while you are

pre-dialing a number, you can stop the ringing by turning on Do Not Disturb (

≤°ﬁ). This does not affect numbers

you are entering.

You cannot pre-dial a telephone number if all the lines on your telephone are busy.

Tip - Priority calls cannot be made to Hunt Group DNs. For

more information about Hunt Groups, see Programming Hunt Groups on page 165.

Digital Mobility phones receive priority calls as ringing calls. The existing call automatically goes on hold and the priority call becomes the active call.

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Making a priority call

1. Press ≤ﬂ·.

2. Wait for a connection, then speak.

A person who receives a priority call while on another call has eight seconds to accept or block the call. For information about blocking calls, see Stopping calls from ringing at your telephone: Do Not Disturb (DND) on page 194. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call.

Giving a telephone the ability to make priority calls

Use system programming to allow a telephone to make priority calls.

1. Place the programming template over the appropriate buttons of the programming telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password).

4. Press ≠ and enter the internal number of the telephone you want to program.

5. Press ≠ twice.

6. Press ‘ nine times. The display shows Priority call:.

7. Press CHANGE to choose Y (Yes) or N (No)

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Displays

You can make a priority call only while your telephone displays:

Using Ring Again

Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available.

You tried to place a priority call to another system telephone. The person you called has blocked your call. Try to call later.

The party you are calling has eight seconds to decide whether to accept or reject your priority call.

The telephone you are calling has already received a priority call or is unable to receive priority calls.

The set you are trying to call has call on all assigned lines.

The set you are trying to call has the Do Not Disturb feature activated.

The set you are trying to call is busy because the person is on another line.

Tip - The Ring Again feature cannot be used when calling a

Hunt Group DN. For more information about Hunt Groups, see Programming Hunt Groups on page 165

Call blocked

Please wait

Priority denied

221 busy PRIORITY LATER

Calling 221 PRIORITY LATER

Do not disturb PRIORITY LATER

On another call PRIORITY LATER

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Turning on Ring Again

1. Press ≤¤ before you hang up.

Using Ring Again cancels any previous Ring Again requests at your telephone.

Canceling Ring Again

1. Press ≤£¤ to cancel a Ring Again request.

Displays

You cannot use Ring Again on your current call. You can only use Ring Again while you have a busy signal on an internal call or line pool request, or while an internal call is ringing.

Press YES to use Ring Again. Press NO if you prefer to send a message.

Can't ring again

Ring Again? YES NO EXIT

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Time savers for making calls

Storing a number on a memory button for Autodial

You can program memory buttons for one-touch dialing of internal or external telephone numbers.

Buttons used for lines, answer DNs, or handsfree cannot be used as autodial buttons.

If the power to your Norstar system is off for more than three days, autodial numbers, and some other system programming, may be lost from the memory.

Adding an autodial button

Use these features to program external and internal numbers.

1. Press ≤•⁄ to program an external number.

Press ≤•¤ to program an internal number.

2. Choose a button and then enter the number as if you were dialing it.

When programming autodial you can use:

• Last Number Redial

• Saved Number Redial

• destination codes — use the intercom line

• host system signaling

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Choosing a line for Autodial

To include a line selection for an external number, press the line or intercom button before you enter the number. To select a line pool, press a programmed line pool button, or press the intercom button and enter a line pool access code.

If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming.

For the 7000 and 7100 digital phones, an external autodialer can be programmed only by using a line and not a line pool.

Digital Mobility phones do not support the auto dial feature.

Using intercom as the line for Autodial

If you press the intercom button as the line for an external autodial number, you must include a valid line pool access code or a destination code. If line pool access codes or destination codes are changed, remember to reprogram autodial numbers.

Displays

Tip - If you do not include a line selection in an autodial

number, the call uses your prime line (if you have one).

Continue to enter digits until the number is complete. Press

√ or BKSP to

erase an incorrect digit. Press

≥ or OK

when you are finished.

The memory allotted to autodial numbers in your Norstar system is full.

987___ QUIT BKSP OK

Autodial full

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While programming external Autodial, you erased the button by pressing

≥ or OK

before entering any digits.

Enter the number you want to program. Choose the line first, if necessary, then enter the number exactly as if you were making a call.

Enter the internal telephone number you want to program.

You are programming an internal autodial button and have entered a number that is not an internal number on your system.

Enter a valid internal number.

If the number you are entering is a destination code, use external autodial.

Press the memory button you want to program.

Enter the number you want to program onto the button, then press ≥.

Enter the number you want to program onto the button, then press

≥ or OK. You may

include a line or line pool selection in an autodial sequence by selecting the line before entering any digits.

The number is stored on the button.

For other displays, see Common feature displays on page 249.

Button erased

Enter digits QUIT OK

Intercom #: ___ QUIT

Invalid number

Press a button QUIT

Program and HOLD

Program and OK QUIT OK

Programmed

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Using Last Number Redial

Press ≤ﬁ to redial the last external number you dialed.

Last Number Redial records a maximum of 24 digits.

Preventing a telephone from using Last Number Redial

Last Number Redial can be restricted at individual telephones.

1. Place the programming template over the appropriate buttons of the programming telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password).

4. Press ≠ and enter the internal number of the telephone you want to program.

5. Press ≠.

6. Press ‘ three times. The display shows Restrictions.

7. Press ≠ twice.

8. Press ‘. The display shows Allow last no:.

9. Press CHANGE to choose Y (Yes) or N (No).

Tip - If you have a programmed Last Number Redial button,

you can use Button Inquiry (

≤•‚), then press the

Last Number Redial button followed by

£) to check the last

number before you dial it.

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Displays

Using Speed Dial

Norstar provides two types of speed dialing: system and personal.

• System Speed Dial programming allows you to assign a maximum of 255 three-digit speed dial codes (001-255) to the external numbers your co-workers call most frequently.

• User Speed Dial programming allows individuals to program a maximum of 24 speed dial numbers that are personal to their telephone. These numbers also have three-digit codes (256-279)

Speed dial numbers are subject to the same restriction filters as regularly dialed numbers. Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions.

Speed dial numbers may include host system signaling codes.

The last number you dialed was a speed dial number that displayed a name rather than the number. The number is dialed correctly, but you cannot see it.

You have not dialed an external telephone number since the last power interruption or system reset.

Tip - You can copy a number onto an autodial button using

Last Number Redial.

Hidden number

No last number

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Making a speed dial call

1. Press ≤‚ to quickly dial external telephone numbers

that have been programmed onto speed dial codes.

2. Enter the appropriate three-digit speed dial code.

Changing and adding System Speed Dials

The system coordinator assigns numbers to System Speed Dial codes for the entire system. See Adding or changing a system speed dial on page 29.

Adding or changing User Speed Dial

To add or change a User Speed Dial number on your telephone:

1. Press ≤•›.

2. Enter a three-digit code from 256 to 279 that you want to associate with a telephone number.

3. To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press the Intercom button and enter a line pool access code. For the 7000 and 7100 digital phones, analog telephones and Digital Mobility phones, you can enter only a line pool access code or a destination code.

4. Enter the number you want to program.

5. Press ≥ or OK.

Tip - There is no difference between using User Speed Dial

and using System Speed Dial. They differ only in how you program them.

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Displays

Continue entering the number you want to program. You can change the number by pressing BKSP or √. When you are

finished, press ≥ or

OK.

Enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press ≥ or OK.

You have entered a code outside the code range (001-255 for system, 256-279 for user codes).

There is no number stored on the speed dial code you have dialed.

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number exactly as if you were dialing it normally. When you are finished, press ≥.

If you want to program a line or line pool selection for this speed dial number, select the line or line pool. Otherwise, enter the telephone number you want to program exactly as if you were dialing it normally. When you are finished, press

OK.

There is no line associated with the speed dial number you are trying to use. Select a free external line or line pool and enter the speed dial feature code again.

The system cannot dial the number stored. Reprogram the number.

For other displays, see Common feature displays on page 249.

01:9___ CANCL BKSP OK

Enter digits QUIT OK

Invalid code

No number stored

Program and HOLD

Program and OK QUIT OK

Select a line

Unknown number

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Modular ICS 7.0 System Coordinator Guide N0000626 03

Using Saved Number Redial

≤ﬂ‡

You can use this feature while you are on an external call that you dialed to save the number so that you can call it again later.

Each telephone can save one number at a time with Saved Number Redial, not one number for each line.

Saved Number Redial records a maximum of 24 digits.

Dialing a saved number

Press ≤ﬂ‡ when you are not on a call.

If you have a programmed Saved Number Redial button, you can use Button Inquiry (≤•‚) to check the last number before you dial it.

Blocking Saved Number Redial

Saved Number Redial can be restricted at individual telephones.

1. Place the programming template over the appropriate buttons of the programming telephone.

2. Press ≤••¤ﬂﬂ‹››.

3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password).

4. Press ≠ and enter the internal number of the telephone you want to program.

Tip - You can copy a number onto an autodial button using

Saved Number Redial.

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5. Press ≠.

6. Press ‘ three times. The display shows

Restrictions.

7. Press ≠ twice.

8. Press ‘ twice. The display shows Allow saved

no:.

9. Press CHANGE to choose Y (Yes) or N (No).

Displays

You have saved a speed dial number that displays a name rather than the number. The number is dialed correctly, but you cannot see it.

You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself.

Hidden number

No number saved

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Handling many calls at once

Using Hold

You can temporarily suspend a call by pressing ≥.

When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones.

On the 7000 and 7100 digital phones and Digital Mobility phones use the hold button, or the equivalent, to alternate between two lines. One line is active, the other is on hold. These telephones cannot retrieve a call placed on hold by another telephone.

Retrieving a held call

You can connect to a call on hold by pressing the flashing line button of the held call.

On 7000 and 7100 digital phones and Digital Mobility phones, use the hold feature to toggle between to active calls.

On Digital Mobility phones, if the active call is disconnected, the call on hold will ring at the handset. If the handset moves out of radio range, external active and held calls will transfer to the prime set for that telephone, but internal calls will be dropped.

Tip - Answered Hunt Group calls can be placed on hold at the

answering telephone. For more information about Hunt Groups, see Programming Hunt Groups on page 165.

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Listening on hold

If you have been put on hold, you can hang up the receiver while you wait for the other person to return.

1. Press ≥.

2. Hang up the receiver.

3. Press the line button of the call. You may hear indications from the far end that you are on hold, for example, tones or music.

4. When the person you were talking to returns, you hear them through your telephone speaker. Lift the receiver and talk.

Holding a call exclusively

You can put a call on Exclusive Hold so that it can be retrieved only at your telephone.

Press ≤‡· or ≤≥. The line appears busy on all other telephones, and the call cannot be picked up by anyone else in the office.

Displays

Tip - If Automatic handsfree has been assigned to your

telephone, you can use the handsfree and mute features instead of Listen on Hold.

This feature is not valid for the 7000 and 7100 digital phones and the Digital Mobility phones, since these telephones do not have speakers.

You have placed one or more calls on hold. The name of the line that has been held the longest is displayed.

On hold: LINENAM

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Using Call Queuing

≤°‚⁄

If you have more than one call ringing at your telephone, use this feature code to choose the call that has the highest priority.

Call Queuing answers incoming external calls before callback, camped, and transferred calls.

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Modular ICS 7.0 System Coordinator Guide N0000626 03

Norstar Modular ICS 7.0, 7316, 7316E System Manual

Specifications and Main Features

Frequently Asked Questions

User Manual