WARNINGSPULSE User Manual
PULSE
User Manual
PULSE User Manual
3TABLE OF CONTENTS
Warnings 4
Labels 6
Indications for Use 8
Risks and Benefits of the NormaTec PULSE Recovery System 8
Illustrations 9
Operating Instructions 13
Setup the System
Adjust the Intensity and Time
Start the Session
What to Expect
Finishing Treatment
To Stop or Pause the Session
To Turn O the Device
How to Use Zone Boost
Using the Internal Battery
Optional Settings 16
How to Adjust Rest Time
How to Change the Massage Pattern
How to Change the Number of Zones
Caring for the System 17
Cleaning the System
Maintaining the System
Storing the System
Additional Accessories and Replacement Parts
Technical Information 18
Troubleshooting 24
Warranty Information 25
NormaTec PULSE Control Unit Limited Two-Year Warranty
NormaTec Attachments and Other Accessories Limited One-Year Warranty
Return Policy 26
PULSE User Manual
Table of Contents
4
WARNINGS
Read the entire instruction manual before using the NormaTec PULSE Recovery System.
• Do not attempt to take apart the system. The system has no user-serviceable parts. When service
or repairs are required, please contact customer service at 866.658.5896.
• Only use the power supply and power cord provided with the system. Using a dierent power
supply or cord may cause the system to operate incorrectly.
• To avoid risk of electric shock, do not use the system near water, such as near a bathtub, kitchen
sink, laundry tub, or swimming pool.
• Never spill liquid of any kind on the NormaTec PULSE Recovery system to avoid damage and risk
of electric shock.
• Do not place the system, cord, or any accessories where they could be damaged, present a fall
hazard, or become an obstruction to others.
• Keep the open ports of the NormaTec Control Unit, NormaTec Hose interconnect and Power Inlet
free of debris.
• If the power supply or power cord is damaged, the PULSE Control Unit is dropped or damaged,
liquid is spilled on the system, or if the system does not operate normally when the operating
instructions are followed turn the system o by pushing the PULSE Control Unit’s Power Button
and then unplugging the system from the wall outlet. Contact customer service at 866.658.5896
for assistance.
• Do not puncture or otherwise damage the inflatable Attachments (legs, arms, hips, or custom
attachments) since this may cause the system to operate incorrectly.
• Do not walk while wearing the inflatable Attachments (to avoid falling).
• The inflatable Attachments are designed to be used by only one person at a time.
• Do not use this product if you are experiencing inflammation, an infection, pain of unknown origin,
bleeding (internal or external) at or near the site of application, or if you have a wound at or near
the site of application.
• Do not use this product if you are under the care of a physician or have a contraindication
requiring the use of any medical device.
• Do not use this product on sensitive skin.
• Do not hold the unit by the NormaTec Hose.
• Do not use this product if you have any of the following conditions:
— Acute pulmonary edema
— Acute thrombophlebitis
— Acute congestive cardiac failure
— Acute infections
— Deep vein thrombosis (DVT)
— Episodes of pulmonary embolism
— Wounds, lesions, or tumors at or near the site of application
— Where increased venous and lymphatic return is undesirable
— Bone fractures or dislocations at or near the site of application
WARNINGS
5
WARNINGSPULSE User Manual
• This product contains a lithium ion battery. Dispose of this product in accordance with local
regulations.
• Do not use the PULSE Control Unit air output or NormaTec Hose to direct pressurized air towards
your eyes, nose, mouth, or ears. Doing so may lead to serious injury.
• Use without supervision by children, unconscious persons, or incapacitated persons may be
dangerous.
• Make sure the power input connector on the NormaTec Control Unit is easily accessible at all
times in order to disconnect power if required.
WARNING!
No modification of this equipment is allowed.
WARNING!
If you experience severe pain, any unusual symptoms or want to remove pressure in an emergency
during use:
• Stop the device by pressing the Power Button.
• Disconnect the Attachment connector of the NormaTec Hose from either the PULSE Control Unit
or body Attachment
• Remove the Attachment(s) from your limb(s).
• Promptly consult your licensed healthcare practitioner, as required.
The NormaTec PULSE contains a Li-Ion Battery and if discarded needs to disposed of in accordance
with local regulations.
Save this manual for future reference.
6 LABELS
The following labels and symbols appear on the Control Unit, garments and/or packaging.
SYMBOL DESCRIPTION LOCATION
IP21
Degree of protection against ingress of water On base of Control Unit
Read instructions before use On base of Control Unit
Read instructions before use On Attachment tag
Level of protection type BF equipment On base of Control Unit
Double insulation On power adapter
Direct current On base of Control Unit
Alternating current In manual
Eciency level In manual
Manufacturer’s name and address
On base of Control Unit and
Attachment tag
Date of manufacture On base of Control Unit
For indoor use On manual
Separate collection for waste electrical and
electronic equipment
On base of Control Unit
Serial number of the console On base of Control Unit
RoHS
Restriction of the Use of Certain Hazardous
Substances in Electrical and Electronic Equipment
compliant
On base of Control Unit
Fragile, handle with care On package
Keep dry On package
This side up On package
Labels
PULSE User Manual
7LABELS
Keep away from sunlight On package
93%RH
10%RH
Transportation & storage humidity limitation On package
1060hPa
700hPa
Transportation & storage atmospheric pressure
limitation
On package
-4ºF
-20ºC
70ºC
158ºF
-4ºF
-20ºC
70ºC
158ºF
Transportation & storage temperature limitation On package
Place in and out of mode. On power button
Do not wash On Attachment tag
Do not dry-clean On Attachment tag
Do not tumble dry On Attachment tag
Do not bleach On Attachment tag
Do not iron On Attachment tag
Zone Boost icon On Control Unit
Warning symbol In manual
Tip In manual
PULSE User Manual
*
Warning symbol – Used to identify a hazard that may lead to death or serious injury.
***
Tip – Used to describe guidance to make use easier. Risk to user is considered negligible.
*
**
8
INDICATIONS FOR USE
& RISKS AND BENEFITS
The NormaTec PULSE Recovery System is an air pressure massager indicated to temporarily relieve
minor muscle aches and/or pains and to temporarily increase circulation to the treated areas.
The risks and benefits of using the NormaTec Recovery System are the same as having a massage. If
the massage feels uncomfortable, you can reduce the intensity or stop the session.
Similar to a massage, the benefits can include the temporary relief of minor muscle aches and pains. It
can also temporarily increase circulation in the area being massaged.
Please call customer service at 866.658.5896 if you have any questions.
Indications for use
Risks and Benefits of the Normatec Recovery System
PULSE User Manual
9ILLUSTRATIONS
PULSE CONTROL UNIT
1. Power Button
2. Time Adjustment Button (decrease)
3. Time Adjustment Button (increase)
4. Pressure Adjustment Button (decrease)
5. Pressure Adjustment Button (increase)
6. Display Screen
7. Zone Boost Button
8. Play/Pause Button
9. Air Outlet and Power Inlet
Illustrations
1
3
5
2
4
6
8
9
7
PULSE User Manual
10 ILLUSTRATIONS
NORMATEC HOSE
1. Junction Box Air Outlet
2. Junction Box Air Outlet
3. Junction Box
4. Blocking Plug (on the underside of the Junction Box)
5. NormaTec Hose Connector (connects to PULSE Control Unit)
1
3
5
2
4
PULSE User Manual
11ILLUSTRATIONS
LEG ATTACHMENT
1. Attachment Connector
2. Zones
ARM ATTACHMENT
1. Attachment Connector
2. Zones
1
2
1
2
PULSE User Manual
12 ILLUSTRATIONS
HIP ATTACHMENT
1. Attachment Connector
2. Zones
POWER SUPPLY
1. Barrel Connector
2. Wall Outlet Plug
11
2
2 2
2
1
2
PULSE User Manual
13OPERATING INSTRUCTIONS
WARNING!
BEFORE OPERATING THIS DEVICE: Read all warnings at the beginning of this manual.
If you do not understand these Operating Instructions, contact NormaTec at 866.658.5896.
SETUP THE SYSTEM
Step 1: Plug the NormaTec power supply into an electrical outlet and then into the PULSE Control Unit.
This device is equipped with a lithium ion battery. The battery automatically charges when the
power supply is connected to the PULSE Control Unit and an electrical outlet.
Step 2: Connect the long end of the NormaTec Hose to the Air Outlet on the front of the PULSE Control
Unit. The connector can only be inserted in the correct orientation. Press the connector firmly into the
PULSE Control Unit until you hear an audible “click.”
Step 3: Put the Attachment on (leg, arm, or hip). For a leg, hip, or an arm appliance, sit down, put the
appliance on, and sit in a reclined or supine position. If the Attachment has a zipper, be sure to zip-up
the Attachment completely. (Never try to use the system with the zipper partially or totally unzipped.
This could void your warranty.)
Step 4: Connect the Attachment Connectors on each Attachment to the Junction Box Air Outlets. The
Attachment Connectors can only be connected to the Junction Box in the correct orientation. Press the
Attachment Connectors firmly into the Junction Box Air Outlets until you hear an audible “click.”
If only one Attachment will be connected to the Junction Box, use the Blocking Plug located on
the underside of the Junction Box to block o the unused Junction Box Air Outlet. Press firmly to
make sure the Blocking Plug is fully seated.
Step 5: Press the Power Button on the PULSE Control Unit to turn on the system. The green LED next
to the Power Button and the screen will light up.
ADJUST THE INTENSITY AND TIME
Adjust the intensity level of the session by pressing the Pressure Adjustment Buttons on the left and
right of the screen.
Intensity level 1 is the gentlest setting. The massage becomes stronger as the intensity level is
increased to a maximum intensity level of 7.
Pressure can be adjusted while the session is running. To change the pressure during a
session press the Pressure Adjustment Buttons to select the desired pressure. The system will stop
for 10 seconds and the cycle will restart at the new pressure.
Operating Instructions
PULSE User Manual
14 OPERATING INSTRUCTIONS
Adjust the session time by pressing the Time Adjustment Buttons on the left and right of the screen.
The session time can be set between 10 minutes and 2 hours and 55 minutes (in 5-minute
increments).
Setting the time over 2 hours 55 minutes will put the device into continuous mode. The screen
will display continuous mode under the time. To turn o continuous mode, decrease the time.
Time can be adjusted while the session is running. Press the Time Adjustment Buttons to add
or subtract time from the session in 5-minute increments.
START THE SESSION
To start the session, press the Play/Pause Button. You will first experience a pre-inflate cycle, during
which the connected Attachments are molded to your exact body shape. Once the pre-inflate cycle is
complete, your recovery session will begin.
WHAT TO EXPECT
When using the NormaTec Pulse Massage pattern, you will first experience a pre-inflate cycle, during
which the connected Attachments are molded to your exact body shape. The session will begin by
compressing your feet, hands, or upper quad (depending on which Attachment you are using). Similar
to the kneading and stroking done during a massage, each segment of the Attachment will first
compress in a pulsing manner and then release. This will repeat for each segment of the Attachment
as the compression pattern works its way up your limb.
When the last segment of the Attachment completes its massage, there will be a brief rest period and
then the cycle will begin again from the feet, hands, or upper quad (depending on which Attachment
you are using). A typical session time is 20 to 60 minutes.
If the system detects an air leak, after three minutes the PULSE Control Unit will stop pumping
and display an error message (“ERR”). See the Troubleshooting section for more information.
FINISHING TREATMENT
The session will continue massaging until time runs out and the display reads 0:00:00. The time
indicator will blink and the device will continue until the current cycle is finished.
When the session is completed, if you are done using the system, first remove Attachments from
Junction Box, then remove the Attachment(s) from your limb(s), turn o the device by pressing the
Power Button, and disconnect the hose from PULSE Control Unit.
To disconnect connectors from the Junction Box or the PULSE Control Unit, push on the button
on the top of the NormaTec Hose Connector/ Attachment Connectors while pulling away from the
Junction Box/PULSE Control Unit.
PULSE User Manual
15OPERATING INSTRUCTIONS
TO STOP OR PAUSE THE SESSION
To stop the session at any time, press the Play/Pause button. This will pause the session. If you are
done using the system, remove the Attachments from Junction Box, remove the Attachment(s) from
your limb(s), turn o the device, and disconnect the hose from PULSE Control Unit.
To restart your paused session, press the Play/Pause Button again.
To disconnect connectors from the Junction Box or the PULSE Control Unit, push on the button
on the top of the NormaTec Hose Connector/ Attachment Connectors while pulling away from the
Junction Box/PULSE Control Unit.
TO TURN OFF THE DEVICE
To turn o the system, press the Power Button and confirm that the green power LED is shut o.
Unplug the power supply from the system and the wall.
HOW TO USE ZONE BOOST
During your session, you can increase the intensity of a single zone with the Zone Boost feature.
Zone Boost will add an extra 60 seconds of massage time, as well as 10 mmHg increased pressure,
in the zone that is active when the Zone Boost Button is pressed. Zone Boost can be activated when
a session is running, can only be active in one zone at a time, and is available with the NormaTec
patented Pulse massage pattern.
To determine which zone is active, refer to the graphic on the display screen—the active zone
will be flashing.
Step 1: When the massage is active in the zone you want to boost, press the Zone Boost button. The
white Zone Boost indicator will appear in the center of the active zone and the message “Zone Boost
Active” will appear below the intensity level on the screen.
When the massage moves to the next zone in the Attachment, the white Zone Boost indicator
will remain solid in the boosted zone, however, zone boost will not be active until the massage
pattern returns to the selected zone.
Step 2: To turn o Zone Boost at any time, press the Zone Boost button. The white Zone Boost
indicator and the “Zone Boost Active” message below the intensity level will disappear from the
screen.
When you power o the machine, the Zone Boost feature will be turned o.
USING THE INTERNAL BATTERY
The battery is designed to allow use of the NormaTec PULSE without being next to a power outlet.
While great for day trips, the battery is not designed to store a charge for long periods of time and will
discharge from 100% to 0% over 24 hours. It takes approximately six hours to fully charge the battery
when the device is plugged in and not in use. A fully charged battery will run the unit for up to 2 hours.
PULSE User Manual
16 OPTIONAL SETTINGS
HOW TO ADJUST REST TIME
After each cycle there is a pause before massaging begins again. The default rest time is 30 seconds.
Step 1: To enter rest time edit mode, set the time to 10 minutes then hold the ‘-’ button to the left of the
time on the PULSE Control Unit down for four seconds (until the blue rest time indicator lights up and
begins blinking).
Step 2: When in rest time edit mode, the rest time will blink on the screen. Use the ‘+’ and ‘-‘ buttons on
the PULSE Control Unit to increase or decrease the rest time. The rest time can be set between 15 and
90 seconds in 15 second increments.
Step 3: To save and exit rest time edit mode, press the Play/Pause Button on the PULSE Control Unit.
HOW TO ADJUST THE MASSAGE PATTERN
The massage pattern can be set to NormaTec Pulse or Sequential. The current massage pattern is
displayed under the Session Time. To change the massage pattern, press the ‘+’ button to the right of
the power level until the display shows Power Level 7, then release the button. Once the display shows
Power Level 7, PRESS AND HOLD the ‘+’ button to the right of the power level for five seconds until the
display shows the desired massage pattern.
The factory default massage pattern is NormaTec Pulse.
HOW TO ADJUST THE NUMBER OF ZONES
The number of zones that are enabled in the Attachment can be changed between one and five zones.
Zones can be disabled from the top to the bottom of the Attachment, one zone at a time.
Zone adjustments persist after you turn o the device.
Step 1: To enter zone edit mode, set power level to 1 and then hold the ‘-’ button to the left of the
power level on the PULSE Control Unit down for four seconds (until the top enabled zone of the boots
begins blinking).
Step 2: When in zone edit mode, the top enabled zone on the screen’s boot graphic will blink. Use the
‘+’ and ‘-‘ buttons on the PULSE Control Unit to increase or decrease the number of enabled zones. At
least one zone must be enabled.
Step 3: To save and exit zone edit mode, press the Play/Pause Button on the PULSE Control Unit.
Optional Settings
PULSE User Manual
17CARING FOR THE SYSTEM
CLEANING THE SYSTEM
To clean the NormaTec PULSE Control Unit:
• Wipe down the system with a damp, clean cloth.
• Dry thoroughly with a fresh, clean cloth.
Cleaning the single person-use inflatable leg, arm, or hip Attachments:
• Wipe down the legs, arms, or hip Attachment(s) inside and out with a damp, clean cloth. Dry
thoroughly with a fresh, clean cloth.
• Do not machine wash or dry!
• Do not dry clean!
MAINTAINING THE SYSTEM
The NormaTec PULSE Control Unit, NormaTec Hose, Power Supply, and Attachments (legs, arms, or
hips) require no routine maintenance or service except for caring for the system (per the instructions in
the “Caring for the System” section of this manual).
STORING THE SYSTEM
Store the NormaTec PULSE Control Unit, NormaTec Hose, Power Supply, and Attachments (legs, arms,
or hips) in a clean, dry location.
ADDITIONAL ACCESSORIES AND REPLACEMENT PARTS
Please call customer service at 866.658.5896 or visit our website at NormaTecRecovery.com for
information regarding the following replacement parts:
• Power Supply
• NormaTec Hose
• Blocking Plug
• Attachments (legs, arms, hips)
Caring for The System
PULSE User Manual
18 TECHNICAL INFORMATION
Do not attempt to take apart the system.
The system has no user-serviceable parts. There are no user-replaceable fuses.
INTERNAL BATTERY INFORMATION
This device contains a rechargeable lithium ion battery. The battery will provide power for up to two
hours of continuous use. The battery is designed to allow use of the NormaTec PULSE without being
next to a power outlet. The battery is not designed to store a charge for long periods of time and will
slowly discharge from 100% to 0% over 24 hours. It takes approximately 6 hours to fully charge the
battery when the device is plugged in and not in use.
The rechargeable lithium ion battery is intended to be changed only by service personnel with the use
of a special service tool.
PULSE DIMENSIONS: 4” (width), 5” (depth), 9” (height); [10.2 cm (width), 12.7 cm (depth), 22.9 cm
(height)]
PULSE WEIGHT: 3.6 lbs [1.63 kg]
PULSE ELECTRICAL REQUIREMENT: 12V DC 1.2A
AC-DC ADAPTER
WARNING!
Only use the AC-DC Adapter Model Number 50-00048 provided with the system.
Using a dierent adapter may cause the system to not operate correctly.
INPUT: 100-240V .6-.8 A 50/60 Hz per NormaTec Model # 50-00048
OUTPUT: 12V DC Minimum 15 Watt per NormaTec Model # 50-00048
TEMPERATURE (OPERATING): +41° F to 104° F [+5° C to +40° C]
TEMPERATURE (STORAGE): -13° F to +158° F [-25° C to +70° C]
RELATIVE HUMIDITY (OPERATING): 15% to 93%, non-condensing
RELATIVE HUMIDITY (STORAGE): -25˚C without relative humidity control; +70˚C at relative humidity
up to 93%, non-condensing
ATMOSPHERIC PRESSURE (STORAGE AND TRANSPORTATION): 190hPa to 1060hPa
ATMOSPHERIC PRESSURE (OPERATING): 700hPa to 1060hPa
Technical Information
PULSE User Manual
19ELECTROMAGNETIC COMPATIBILITY
The information contained in this section (such as separation distances) is in general specifically written
with regard to the NormaTec PULSE. The numbers provided will not guarantee faultless operation but
should provide reasonable assurance of such. This information may not be applicable to other medical
electrical equipment; older equipment may be particularly susceptible to interference.
GENERAL NOTES
Medical electrical equipment requires special precautions regarding electromagnetic compatibility
(EMC) and needs to be installed and put into service according to the EMC information provided in this
document and the remainder of the instructions for use this device.
Portable and mobile RF communications equipment can aect medical electrical equipment.
Cables and accessories not specified within the instructions for use are not authorized. Using
other cables and/or accessories may adversely impact safety, performance and electromagnetic
compatibility (increased emission and decreased immunity).
Care should be taken if the equipment is used adjacent to or stacked with other equipment; if adjacent
or stacked use is inevitable, the equipment should be observed to verify normal operation in the
configuration in which it will be used.
ELECTROMAGNETIC EMISSIONS
This equipment is intended for use in the electromagnetic environment specified below. The user of
this equipment should assure that it is used in such an environment.
EMISSIONS
COMPLIANCE
ACCORDING TO
ELECTROMAGNETIC ENVIRONMENT
RF emissions
(CISPR 11)
Group 1 The equipment uses RF energy only for its internal
function. Therefore, its RF emissions are very low
and are not likely to cause any interference in
nearby electronic equipment.
CISPR Emissions
Classification
Class B The equipment is suitable for use in all
establishments including domestic establishments
and those directly connected to the public lowvoltage power supply network that supplies
buildings used for domestic purposes.
Harmonic emissions
(IEC 61000-3-2)
Class A
Voltage fluctuations/
flicker
(IEC 61000-3-3)
Complies
Electromagnetic Compatibility
PULSE User Manual
20 ELECTROMAGNETIC COMPATIBILITY
ELECTROMAGNETIC IMMUNITY
This equipment is intended for use in the electromagnetic environment specified below. The user of
this equipment should assure that is used in such an environment.
IMMUNITY
AGAINST
IEC 60601-1-2 TEST
LEVEL
COMPLIANCE
LEVEL (OF
THIS DEVICE)
ELECTROMAGNETIC
ENVIRONMENT
Electrostatic
discharge, ESD
(IEC 61000-4-2)
Contact Discharge:
± 6 kV
Air Discharge:
± 8 kV
± 6 kV
± 8 kV
Floors should be wood, concrete
or ceramic tile. If floors are covered
with synthetic material, the relative
humidity should be kept at levels
to reduce electrostatic charge to
suitable levels.
Electrical fast
transients/
bursts
(IEC 61000-4-4)
Power Supply Lines:
± 2 kV
Longer Input/Output Lines:
± 1 kV
± 2 kV
± 1 kV
Mains power quality should be
that of a typical commercial or
hospital environment.
Surges on AC
mains lines
(IEC 61000-4-5)
Common Mode:
± 2 kV
Dierential Mode:
± 1 kV
± 2 kV
± 1 kV
Mains power quality should be
that of a typical commercial or
hospital environment.
Power
frequency
magnetic field
50/60 Hz
(IEC 61000-4-8)
3 A/m 3 A/m Equipment which emits high
levels of power line magnetic
fields (in excess of 3A/m) should
be kept at a distance to reduce
the likelihood of interference.
Voltage dips
and short
interruptions
on AC mains
input lines
(IEC 61000-4-11)
Dip >95%, 0.5 periods
Dip 60%, 5 periods
Dip 30%, 25 periods
Dip >95%, 5 seconds
>95%, 0.5 per.
60%, 5 per.
30%, 25 per.
>95%, 5 sec.
Mains power should be that of
a typical commercial or hospital
environment. If you require
continued operation during
power mains interruptions insure
that batteries are installed and
charged. Insure that battery life
exceeds longest anticipated
power outages or provide and
additional uninterruptible power
source.
PULSE User Manual
21ELECTROMAGNETIC COMPATIBILITY
This equipment is intended for use in the electromagnetic environment specified below.
The customer or the user of should assure that it is used in such an environment.
IMMUNITY TEST IEC 60601 TEST
LEVEL
COMPLIANCE
LEVEL
ELECTROMAGNETIC
ENVIRONMENT – GUIDANCE
Conducted RF
rf coupled into
lines
(IEC 61000-4-6)
Radiated rf
(IEC 61000-4-3)
150 kHz to 80 MHz
outside ISM bandsa
150 kHz to 80 MHz
in ISM bandsa
80 MHz – 2.5 GHz
3 Vrms
3 Vrms
3 V/m
Portable and mobile RF
communications equipment should
be used no closer to any part of
the, including cables, than the
recommended separation distance
calculated from the equation
applicable to the frequency of the
transmitter as below.
Recommended separation distance:
d=1.2/V1]√P
d=1.2/√P 80 MHz to 800MHz
d=2.3√P 800 MHz to 2.5 GHz
Where P is the maximum output
power rating of the transmitter
in watts (W) according to the
transmitter manufacturer and d is the
recommended separation distance in
metres (m).
Field strengths from fixed RF
transmitters, as determined by an
electromagnetic site surveya, should
be less than the compliance level in
each frequency rangeb.
Interference may occur in the vicinity
of equipment marked with the
following symbol:
a
The ISM (industrial, scientific and medical) bands between 150 kHz and 80 MHz are 6,765 MHz to 6,795 MHz; 13,553 MHz to 13,567
MHz; 26,957 MHz to 27,283 MHz; and 40,66 MHz to 40,70 MHz.
b
Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur
radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic
environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location
in which the equipment is used exceeds the applicable RF compliance level above, the equipment should be observed to verify normal
operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the equipment.
PULSE User Manual
22
RECOMMENDED
SEPARATION DISTANCES
BETWEEN PORTABLE AND MOBILE RF COMMUNICATIONS EQUIPMENT AND THE EQUIPMENT
RATED
MAXIMUM
OUTPUT
POWER OF
TRANSMITTER W
SEPARATION DISTANCE ACCORDING TO FREQUENCY OF TRANSMITTERS
IN METERS
150 kHz – 80 MHz
d=1.2√P
80 MHz to 800MHz
d=1.2√P
800 MHz to 2.5 GHz
d=2.3√P
0.01 0.1 2 0.1 2 0.23
0.1 0.38 0.38 0.73
1 1.2 1.2 2.3
10 3.8 3.8 7.3
100 12 12 23
For transmitters rated at a maximum output power not listed above, the recommended separation
distance d in meters (m) can be estimated using the equation applicable to the frequency of the
transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the
transmitter manufacturer.
Note 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.
Note 2: These guidelines may not apply in all situations. Electromagnetic propagation is aected by
absorption and reflection from structures, objects and people.
Recommended Separation Distances
PULSE User Manual
23EQUIPMENT CLASSIFICATION
• Protection against electric shock: Class II / internally powered equipment
• Degree of protection against electric shock: Type BF applied part (Control Unit, Leg, Arm, and Hip
Attachments)
• Ingress protection: IP21
• Equipment not suitable for use in the presence of a flammable anesthetic mixture with air, or with
oxygen, or nitrous oxide
• Continuous operation
Equipment Classification
PULSE User Manual
24
PROBLEM POSSIBLE CAUSES SOLUTIONS
The system does
not start
Power is not turned on
Power Supply is not
securely connected
Faulty electrical wall outlet
Press the Power Button to turn the unit on
Check that the Power Supply is securely
connected to the PULSE Control Unit and the
electrical outlet
Check that the wall outlet works
The Attachments
(legs, arms, or hips)
do not inflate.
The session has not been
started
The NormaTec Hose is not
securely connected
The Attachment(s) have
been damaged
Press the Play/Pause Button to start the massage
Check that the NormaTec Hose is securely
connected to the PULSE Control Unit and that
the Attachments are securely connected to the
Junction Box
Check that the Attachment(s) do not have an air
leak
The system
stopped pumping.
The NormaTec Hose is not
securely connected
The Attachment(s) have
been damaged
Check that the NormaTec Hose is securely
connected to the PULSE Control Unit and that
the Attachments are securely connected to the
Junction Box
Check that the Attachment(s) do not have an air
leak
Air leak message:
ERR
Air leak “ERR” indicates an air leak. Check for leaks in
the NormaTec Hose or Attachment. If no leak is
found, call NormaTec.
Low Battery Battery needs to be
charged
Plug in the Control Unit to charge the battery.
Please see page 15 for battery functionality.
Call NormaTec Customer Service at 866.658.5896 if further assistance is needed.
TROUBLESHOOTING
Troubleshooting
PULSE User Manual
25WARRANTY INFORMATION
NORMATEC PULSE CONTROL UNIT LIMITED TWO-YEAR WARRANTY
NORMATEC ATTACHMENTS AND OTHER ACCESSORIES LIMITED ONE-YEAR WARRANTY
The NormaTec PULSE Control Unit is warranted by NormaTec, a Massachusetts corporation
(“NormaTec”), against manufacturing defects in material and workmanship for a period of two years
from the date of purchase from NormaTec. In the event of any such defect occurring during the
warranty period, NormaTec will, at its option, (a) correct the defect by repair or by replacement of the
applicable part or component that fails as a result of such defect, without charge for parts and labor; or
(b) replace the device with one of the same or then current design.
The NormaTec Attachments and Other Accessories includes the leg/arm/hip Attachments, power cord/
supply, and hosing. NormaTec Attachments and Other Accessories are warranted by NormaTec against
manufacturing defects in material and workmanship for a period of one year from the date of purchase
from NormaTec. In the event of any such defect occurring during the warranty period, NormaTec will, at
its option, (a) correct the defect by repair or by replacement of the applicable part or component that
fails as a result of such defect, without charge for parts and labor; or (b) replace the device with one of
the same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the
device and/or the boot(s) or sleeve(s) (collectively, the “product”) are not used in accordance with the
User Manual, are otherwise misused or modified in any way, and/or are repaired or altered by anyone
other than an authorized service representative of NormaTec. These Warranties expressly exclude
transportation, shipping or insurance costs, or defects, damages or failure resulting from misuse,
abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, NORMATEC MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED
WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS EXPRESSLY
STATED ABOVE, NORMATEC SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO ITS CUSTOMER,
OR ANY OTHER PERSON OR ENTITY, WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED
DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE
USE, INABILITY TO USE OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED
TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY OR INCOME, OR
ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. These Warranties give you specific legal rights, and you may also
have other rights, which vary from state to state. In the event of a product defect covered by the foregoing
Warranties during the applicable warranty period, send the product to NormaTec at 44 Glen Avenue, Newton
Center, MA 02459, postage prepaid and insured, with an indication of the nature of the defect identified.
All replaced parts and products become the property of NormaTec. New or reconditioned parts and
products may be used in the performance of Warranty service. Repaired or replaced parts and products
are warranted for the remainder of the original warranty period only. You will be charged for repair or
replacement of parts and products made after the expiration of the applicable Warranty period.
Warranty Information
PULSE User Manual
26 RETURN POLICY
This policy is only applicable if you are an end user and you purchased the equipment directly from the
Manufacturer.
In the unlikely event that you are not satisfied with your purchase, you may return it within thirty (30)
days of the purchase date. If you purchase the incorrect size Attachments, they may be exchanged
within fourteen (14) days of the purchase date. All returns and exchanges are subject to the conditions
listed below.
1. Returns and exchanges must have a Return Merchandise Authorization (RMA) number. Obtain an
RMA number by contacting us at 866.658.5896 or support@normatecrecovery.com. Returned
items without an RMA number will not be eligible for a credit to your account.
2. Returns must be shipped within 30 days of the purchase date; exchanges must be shipped within
14 days of the purchase date.
3. Products and packaging must be returned in new and undamaged condition. Any product(s)
showing signs of wear or being soiled in any way will be deemed “unacceptable” and you will be
so notified. Unacceptable returns and/or exchanges may be reshipped to you following payment
of an inspection/shipping fee.
4. Returned items will be subject to a 7.5% restocking fee. A returned item is an item that is being
sent back for a refund.
5. If you refuse delivery of your order for any reason, you will be refunded the cost of your order less
shipping fees.
6. All partial or full refunds will be posted to the credit card used for purchase.
7. NormaTec is not responsible for items lost or damaged during shipping.
RETURN SHIPPING DIRECTIONS
Step 1: Contact us at 866.658.5896 or support@normatecrecovery.com to obtain a Return
Merchandise Authorization (RMA) number.
Step 2: Place item(s) with original packaging and all original shipping documentation inside the
shipping box. Be sure to include your name, contact information, reason for return/exchange, and RMA
number in the shipment so that we can properly process your return/exchange.
Step 3: Ensure your name, address and RMA number are also on the outside of the shipping box, and
ship to NormaTec, 44 Glen Avenue, Newton Center, MA 02459.
Step 4: Ship via FedEx or UPS. Be sure to obtain delivery confirmation and full insurance if necessary.
NormaTec is not responsible for items lost or damaged during shipping.
Return Policy
04052017 15-043 Rev 6
NormaTec Recovery
NormaTec Recovery
@NTrecovery
NormaTec Recovery
@NTrecovery
NormaTec Recovery
NormaTec Recovery
44 Glen Avenue | Newton Centre, MA 02459 | USA
NormaTecRecovery.com | 866.658.5896
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