Nokia 5330, 5330 Mobile TV Edition, RM615 Service Manual

Nokia Customer Care

Service Manual

RM-615 (Nokia 5330; Nokia 5330 Mobile TV

Edition)

Mobile Terminal

Part No: Issue 1 (Issue 1)

COMPANY CONFIDENTIAL

Copyright © 2010 Nokia. All rights reserved.

Amendment Record Sheet

Amendment Record Sheet

Amendment No Date Inserted By Comments

Issue 1 01/2010 Jeff Zhao

RM-615

Page ii COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Copyright

Copyright

Copyright © 2010 Nokia. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form

without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia

Corporation. Other product and company names mentioned herein may be trademarks or tradenames of
their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes and
improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental,
consequential or indirect damages howsoever caused.

The contents of this document are provided "as is". Except as required by applicable law, no warranties of
any kind, either express or implied, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this
document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

Issue 1 COMPANY CONFIDENTIAL Page iii

Copyright © 2010 Nokia. All rights reserved.

RM-615

Warnings and cautions

Warnings and cautions

Warnings

•

IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED
WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT
CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/
MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

•

THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES,
FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

•

OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.

•

BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.

Cautions

•

Servicing and alignment must be undertaken by qualified personnel only.

•

Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.

•

Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

•

Use only approved components as specified in the parts list.

•

Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and
alignment.

•

Ensure all cables and wires are repositioned correctly.

•

Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the
measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb
nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.

•

During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise
GSM or WCDMA PA may be damaged.

Page iv COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
For your safety

For your safety

QUALIFIED SERVICE

Only qualified personnel may install or repair phone equipment.

ACCESSORIES AND BATTERIES

Use only approved accessories and batteries. Do not connect incompatible products.

CONNECTING TO OTHER DEVICES

When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect
incompatible products.

Issue 1 COMPANY CONFIDENTIAL Page v

Copyright © 2010 Nokia. All rights reserved.

RM-615

Care and maintenance

Care and maintenance

This product is of superior design and craftsmanship and should be treated with care. The suggestions below
will help you to fulfil any warranty obligations and to enjoy this product for many years.

•

Keep the phone and all its parts and accessories out of the reach of small children.

•

Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that
will corrode electronic circuits.

•

Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

•

Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage
batteries, and warp or melt certain plastics.

•

Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form
inside, which may damage electronic circuit boards.

•

Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

•

Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

•

Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

•

Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or
attachments could damage the phone and may violate regulations governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

Page vi COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
ESD protection

ESD protection

Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing
the phone.

Any product of which the covers are removed must be handled with ESD protection. The SIM card can be
replaced without ESD protection if the product is otherwise ready for use.

To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity

discharge.
All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside

any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product components must be done under

ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area.
For more information and local requirements about ESD protection and ESD Protected Area, contact your local

Nokia After Market Services representative.

Issue 1 COMPANY CONFIDENTIAL Page vii

Copyright © 2010 Nokia. All rights reserved.

RM-615

Battery information

Battery information

Note: A new battery's full performance is achieved only after two or three complete charge and

discharge cycles!

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the
operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers
approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to
a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged
battery will discharge itself over time.

Temperature extremes can affect the ability of your battery to charge.
For good operation times with Li-Ion batteries, discharge the battery from time to time by leaving the product

switched on until it turns itself off (or by using the battery discharge facility of any approved accessory
available for the product). Do not attempt to discharge the battery by any other means.

Use the battery only for its intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or

pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example
when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery
or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce
the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°
F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged.
Batteries' performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire!
Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.

Page viii COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Company policy

Company policy

Our policy is of continuous development; details of all technical modifications will be included with service
bulletins.

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If
any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/e­mail.

Please state:

•

Title of the Document + Issue Number/Date of publication

•

Latest Amendment Number (if applicable)

•

Page(s) and/or Figure(s) in error

Please send to:

NOKIA CORPORATION
Nokia Mobile Phones Business Group
Nokia Customer Care
PO Box 86
FIN-24101 SALO
Finland
E-mail: [e-mail]

Issue 1 COMPANY CONFIDENTIAL Page ix

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RM-615

Company policy

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RM-615
Nokia 5330; Nokia 5330 Mobile TV Edition Service
Manual Structure

Nokia 5330; Nokia 5330 Mobile TV Edition Service Manual Structure

1 General information
2 Service Tools and Service Concepts
3 BB Troubleshooting and Manual Tuning Guide
4 RF Troubleshooting
5 System Module
Glossary

Issue 1 COMPANY CONFIDENTIAL Page xi

Copyright © 2010 Nokia. All rights reserved.

RM-615

Nokia 5330; Nokia 5330 Mobile TV Edition Service

Manual Structure

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Page xii COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

Nokia Customer Care

1 — General information

Issue 1 COMPANY CONFIDENTIAL Page 1 – 1

Copyright © 2010 Nokia. All rights reserved.

RM-615

General information

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RM-615
General information

Table of Contents

Product selection................................................................................................................................................... 1–5

Phone features ...................................................................................................................................................... 1–5

Product and module list ....................................................................................................................................... 1–7

Accessories............................................................................................................................................................. 1–7

Technical specifications........................................................................................................................................ 1–8

General specifications...................................................................................................................................... 1–8

Main RF characteristics for GSM quadband and WCDMA I_II_V bands.......................................................... 1–9

Battery endurance......................................................................................................................................... 1–10

Environmental conditions ............................................................................................................................ 1–10

List of Tables

Table 1 Battery and chargers ............................................................................................................................... 1–7

Table 2 Headsets ................................................................................................................................................... 1–7

Table 3 Memory cards........................................................................................................................................... 1–8

Table 4 Data cables ............................................................................................................................................... 1–8

List of Figures

Figure 1 RM-615 product picture ......................................................................................................................... 1–5

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General information

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Copyright © 2010 Nokia. All rights reserved.

RM-615
General information

Product selection

RM-615 is a WCDMA/GSM dual mode handportable phone with a slide form factor. It supports
EGSM850/900/1800/1900 and WCDMA900, 1700/2100 and 2100 bands, and CSD/HSCSD, GPRS/EGPRS, WCDMA
data bearers.

For WCDMA the maximum bit rate is up to 384 kbit/s for downlink and 384 kbit/s for uplink.
For GPRS/EGPRS networks the RM-615 is a Class B EGPRS MSC 32 (5 Rx + 3 Tx, max sum 6), which means a

maximum download speed of up to 296 kbit/s with EGPRS, and up to 177.6 kbit/s with GPRS (in China MSC

31).
RM-615 is an MMS (Multimedia Messaging Service) enabled multimedia device. The MMS implementation

follows the OMA MMS standard release 1.3. RM-615 also supports Bluetooth 2.0 standard with the stereo
audio profiles (A2DP & AVRCP).

RM-615 has a large 2.4’’ QVGA (320x240 pixels) TFT display with 16 million colors, a 3.2 Megapixel EDOF camera
that has an integrated LED flash and a 4 x smooth digital zoom.

RM-615 uses Symbian (S40, 3rd edition) operating system and is WAP 2.0 compliant with XHTML browser
supported over HTTP/TCP/IP.

RM-615 also supports MIDP Java 2.1, providing a good platform for compelling 3rd party applications.

Figure 1 RM-615 product picture

Phone features

Bearers and transport

•

CSD, HSCSD

•

GPRS/EGPRS Class B, Multi slot class 32 (in China MSC 31)

Issue 1 COMPANY CONFIDENTIAL Page 1 – 5

Copyright © 2010 Nokia. All rights reserved.

General information

•

WCDMA DL 384kbit/s, UL 384 kbit/s

Connectivity

•

Bluetooth 2.0 with stereo audio profiles (A2DP and AVRCP)

•

Full Speed USB with micro USB connector

•

MicroSD memory card - support up to 16GB (with hotswap support)

•

3.5 mm AV Connector

•

2.0 mm charger connector

•

Supplementary USB charging

Display and keypad features

•

2.4” (240 x 320 pixels), 16.7M true colour TFT display

•

Dedicated music keys

•

Side volume keys with zoom functionality

Imaging and video

•

3.2 Megapixel EDOF (Extended Depth of Field) camera with a 4 x smooth digital zoom and an integrated
LED flash

•

Side volume keys also used as zoom keys when camera is activated

RM-615

Music

•

Music player supporting MP3, Midi, AAC, eAAC+ and WMA, progressive download from music player

•

Mono IHF speakers

•

Stereo FM Radio with RDS

Productivity

Context management

•

OMA DRM version 2.0, WinDRM

•

PIM (Calendar + Contacts)

•

FOTA - firmware update over the air

•

SW update via internet (Nokia Software Updater)

•

PC Suite

•

Local/remote SyncML data sync

•

XHTML browsing over TCP/IP

Messaging

•

Common inbox (SMS, MMS), MMS: OMA MMS 1.3 (300 kB MMS size)

•

Instant messaging with presence

•

E-mail

•

Audio Messaging (AMS)

Add-on software framework

•

Symbian OS

•

Nokia Series 40, 3rd edition

•

Java: MIDP2.1

Page 1 – 6 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
General information

Additional features

•

Changeable colours of perimeter light

•

MP3 and AAC ring tones, 64 polyphonic, true tones and video ringing tones

•

Macromedia Flash Lite 3.0

•

Vibrating alert

•

Speech codec support for AMR, FR, EFR and HR

Basic sales package

•

Transceiver RM-615

•

Battery (BL-4U)

•

Travel charger (AC-8)

•

Stereo headset (WH-205)

•

Short micro USB connectivity cable (CA-101D, only in Mainland China)

•

CD ROM with PCSuite & Map Loader 1.3 Application

•

Short user guide

•

MicroSD card 2GB (MU-37) (MicroSD card 1GB for Mainland China)

Product and module list

Module name Type code Notes

Engine PWB 2SA
Docking flex 2SC
UI flex 2SB

Accessories

Table 1 Battery and chargers

Type Name

Note: This phone is charged through the smaller charger Nokia standard interface (2.0 mm plug). The

standard 3.5mm charger can be used together with the CA-44 charger adapter.
AC-8 Charger
BL-4U Battery 1000 mAh Li-Ion

Table 2 Headsets

Type Name

HS-41 Stereo headset
HS-48 Stereo headset
AD-57 Stereo headset
WH-102 Stereo headset
WH-201 Stereo headset

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Copyright © 2010 Nokia. All rights reserved.

Type Name

WH-205 Stereo headset
WH-600 Stereo headset
BH-101 Stereo headset (BT)
BH-102 Stereo headset (BT)
BH-103 Stereo headset (BT)
BH-104 Stereo headset (BT)
BH-208 Stereo headset (BT)
BH-213 Stereo headset (BT)
BH-215 Stereo headset (BT)
BH-216 Stereo headset (BT)
BH-602 Stereo headset (BT)
BH-606 Stereo headset (BT)

RM-615

General information

Table 3 Memory cards

Type Name

MU-22 Micro SD card, 1GB
MU-37 Micro SD card, 2GB
MU-41 Micro SD card, 4GB
MU-43 Micro SD card, 8GB
MU-44 Micro SD card, 16GB

Table 4 Data cables

Type Name

CA-101 Connectivity cable
CA-101D Connectivity cable
CA-126 Charging connectivity cable
CA-100 Charging connectivity cable

Technical specifications

General specifications

Unit Dimension (mm) Weight (g) Volume (cc)

Transceiver with BL-4U
1000 mAh Li-Ion battery
pack

Page 1 – 8 COMPANY CONFIDENTIAL Issue 1

101.2 x 48.5 x 14.05 114 66.1

Copyright © 2010 Nokia. All rights reserved.

RM-615
General information

Main RF characteristics for GSM quadband and WCDMA I_II_V bands

Parameter Unit

Cellular system GSM850/900/1800/1900

WCDMA I/II/V

Rx frequency band GSM850: 869 - 894 MHz

GSM900: 925 - 960 MHz
GSM1800: 1805 - 1880 MHz
GSM1900: 1930 - 1990 MHz
WCDMA V (850): 871 - 892 MHz
WCDMA II (1900): 1932 - 1988 MHz
WCDMA I (2100): 2112 - 2168 MHz

Tx frequency band GSM850: 824 - 849 MHz

GSM900: 880 - 915 MHz
GSM1800: 1710 - 1785 MHz
GSM1900: 1850 - 1910 MHz
WCDMA V (850): 826 - 847 MHz
WCDMA II (1900): 1852 - 1908 MHz
WCDMA I (2100): 1922 - 1978 MHz

Output power GSM850: +5 ...+33dBm/3.2mW ... 2W

GSM900: +5 … +33dBm/3.2mW … 2W
GSM1800: +0 … +30dBm/1.0mW … 1W
GSM1900: +0 … +30dBm/1.0mW … 1W
WCDMA V (850): -50 ... +24 dBm/0.01μW ...

251.2mW
WCDMA II (1900): -50 ... +24 dBm/0.01μW ...

251.2mW
WCDMA I (2100): -50 ... +24 dBm/0.01μW ...

251.2mW

EDGE output power EDGE850: +5 … +27dBm/3.2mW … 500mW

EDGE900: +5 … +27dBm/3.2mW … 500mW
EDGE1800: +0 … +26dBm/1.0mW … 400mW
EDGE1900:+0 … +26dBm/1.0mW … 400mW

Issue 1 COMPANY CONFIDENTIAL Page 1 – 9

Copyright © 2010 Nokia. All rights reserved.

Parameter Unit

Number of RF channels GSM850: 124

GSM900: 174
GSM1800: 374
GSM1900: 299
WCDMA V (850): 108
WCDMA II (1900): 289

WCDMA I (2100): 277
Channel spacing 200 kHz
Number of Tx power levels GSM850: 15

GSM900: 15

GSM1800: 16

GSM1900: 16

RM-615

General information

WCDMA V (850): 75

WCDMA II (1900): 75

WCDMA I (2100): 75

Battery endurance

Battery NMP Talk time NMP Standby time

BL-4U 1000 mAh Li-ion GSM up to 7 h 45 min

WCDMA up to 5 h

Note: Variation in operation times will occur depending on SIM card, radio, network and usage

settings, styles and environments.

GSM up to 389 h
WCDMA up to 398 h

Environmental conditions

Temperature conditions

Environmental condition Ambient temperature Notes

Normal operation

-15oC...+55oC

Specifications fulfilled

Reduced performance

Intermittent operation

No operation or storage

Charging allowed

Page 1 – 10 COMPANY CONFIDENTIAL Issue 1

-25oC...-15oC
+55oC...+70oC

-40oC...-15oC
+70oC...+85 oC

<-40oC...>+85oC

-25oC...+50oC

Copyright © 2010 Nokia. All rights reserved.

Operational for shorts periods
only

Operation not guaranteed but an
attempt to operate does not
damage the phone.

No storage or operation: an
attempt may damage the phone.

RM-615
General information

Environmental condition Ambient temperature Notes

Long term storage conditions

0oC...+85oC

Humidity

Relative humidity range is 5...95%.
The HW module is not protected against water. Condensed or splashed water might cause malfunction. Any

submerge of the phone will cause permanent damage. Long-term high humidity, with condensation, will
cause permanent damage because of corrosion.

Vibration

The module should withstand the following vibrations:

•

5 - 10 Hz; +10dB / octave

•

10 - 50 Hz; 5.58 m2 / s3 (0.0558 g2/ Hz)

•

50 - 300 Hz; - 10 dB / octave

ESD strength

Conducted discharge is 8 kV (>10 discharges) and air contact 15 kV ( >10 discharges ).
The standard for electrostatic discharge is IEC 61000-4-2, and this device fulfils level 4 requirements.

RoHS

This device uses RoHS compliant components and lead-free soldering process.

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RM-615

General information

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Nokia Customer Care

2 — Service Tools and Service

Concepts

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RM-615

Service Tools and Service Concepts

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RM-615
Service Tools and Service Concepts

Table of Contents

Service tools........................................................................................................................................................... 2–5

Product specific tools....................................................................................................................................... 2–5

FS-103........................................................................................................................................................... 2–5

MJ-211 .......................................................................................................................................................... 2–5

RJ-230 ........................................................................................................................................................... 2–5

General tools..................................................................................................................................................... 2–5

AC-35............................................................................................................................................................. 2–6

ACF-8............................................................................................................................................................. 2–6

CU-4............................................................................................................................................................... 2–7

FLS-5 ............................................................................................................................................................. 2–8

FPS-21........................................................................................................................................................... 2–8

JXS-1.............................................................................................................................................................. 2–9

PK-1............................................................................................................................................................... 2–9

PKD-1 ............................................................................................................................................................ 2–9

SB-6............................................................................................................................................................... 2–9

SPS-2............................................................................................................................................................. 2–9

SRT-6.......................................................................................................................................................... 2–10

SS-46.......................................................................................................................................................... 2–10

SS-62.......................................................................................................................................................... 2–10

SS-88.......................................................................................................................................................... 2–10

SS-93.......................................................................................................................................................... 2–10

SX-4............................................................................................................................................................ 2–10

Cables.............................................................................................................................................................. 2–11

CA-101 ....................................................................................................................................................... 2–11

CA-31D ....................................................................................................................................................... 2–11

CA-35S........................................................................................................................................................ 2–11

CA-58RS...................................................................................................................................................... 2–12

CA-89DS ..................................................................................................................................................... 2–12

DAU-9S....................................................................................................................................................... 2–12

PCS-1.......................................................................................................................................................... 2–13

XCS-4.......................................................................................................................................................... 2–13

XRS-6.......................................................................................................................................................... 2–13

Service Concepts................................................................................................................................................. 2–14

POS (Point of Sale) flash concept ................................................................................................................. 2–14

Flash concept with FPS-21............................................................................................................................ 2–15

CU-4 flash concept with FPS-21.................................................................................................................... 2–16

Module jig service concept........................................................................................................................... 2–17

Service concept for RF testing and RF/BB tuning....................................................................................... 2–18

Bluetooth testing concept with SB-6 .......................................................................................................... 2–19

List of Tables

Table 5 Attenuation values ............................................................................................................................... 2–12

List of Figures

Figure 2 POS flash concept ................................................................................................................................ 2–14

Figure 3 Basic flash concept with FPS-21......................................................................................................... 2–15

Figure 4 CU-4 flash concept with FPS-21.......................................................................................................... 2–16

Figure 5 Module jig service concept ................................................................................................................. 2–17

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Copyright © 2010 Nokia. All rights reserved.

RM-615

Service Tools and Service Concepts

Figure 6 Service concept for RF testing and RF/BB tuning ............................................................................. 2–18

Figure 7 Service concept for RF testing and RF/BB tuning ............................................................................. 2–19

Page 2 – 4 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

Service tools

Product specific tools

The table below gives a short overview of service devices that can be used for testing, error analysis, and
repair of product RM-615. For the correct use of the service devices, and the best effort of workbench setup,
please refer to various concepts.

FS-103 Flash adapter For flashing (also dead phones) with SS-46. RF testing and tuning, and

EM calibration on ATO level with SS-62 (mechanical locking concept),
CU-4 supported.

MJ-211 Module jig MJ-211 is meant for troubleshooting, testing, tuning and flashing on

the engine level (CU-4 supported).
The jig includes an RF interface for GSM, WCDMA and Bluetooth.

RJ-230 Soldering jig RJ-230 is a soldering jig used for soldering and as a rework jig for the

engine module.

General tools

The table below gives a short overview of service devices that can be used for testing, error analysis, and
repair of product RM-615. For the correct use of the service devices, and the best effort of workbench setup,
please refer to various concepts.

Issue 1 COMPANY CONFIDENTIAL Page 2 – 5

Copyright © 2010 Nokia. All rights reserved.

RM-615

Service Tools and Service Concepts

AC-35 Power supply Universal power supply for FPS-21; included in the FPS-21 sales

package.
Input 100V…230V 50Hz…60Hz, output voltage of 12 V and output

current up to 3 A.

ACF-8 Universal power

supply

The ACF-8 universal power supply is used to power FLS-5.

Page 2 – 6 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash

adapter. It requires an external 12 V power supply.
The unit has the following features:

•

software controlled via USB

•

EM calibration function

•

Forwards FBUS/Flashbus traffic to/from terminal

•

Forwards USB traffic to/from terminal

•

software controlled BSI values

•

regulated VBATT voltage

•

2 x USB2.0 connector (Hub)

•

FBUS and USB connections supported

When using CU-4, note the special order of connecting cables and
other service equipment:

Instructions

1 Connect a service tool (jig, flash adapter) to CU-4.
2 Connect CU-4 to your PC with a USB cable.
3 Connect supply voltage (12 V)
4 Connect an FBUS cable (if necessary).
5 Start Phoenix service software.

Note: Phoenix enables CU-4 regulators via USB when it is

started.
Reconnecting the power supply requires a Phoenix restart.

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Copyright © 2010 Nokia. All rights reserved.

RM-615

Service Tools and Service Concepts

FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

developed specifically for POS use.

Note: FLS-5 can be used as an alternative to PK-1.

FPS-21 Flash prommer

FPS-21 sales package:

•

FPS-21 prommer

•

AC-35 power supply

•

CA-31D USB cable

FPS-21 interfaces:

Front

•

Service cable connector
Provides Flashbus, USB and VBAT connections to a mobile device.

•

SmartCard socket
A SmartCard is needed to allow DCT-4 generation mobile device

programming.

Rear

•

DC power input
For connecting the external power supply (AC-35).

•

Two USB A type ports (USB1/USB3)
Can be used, for example, for connecting external storage memory

devices or mobile devices

•

One USB B type device connector (USB2)
For connecting a PC.

•

Phone connector
Service cable connection for connecting Flashbus/FLA.

•

Ethernet RJ45 type socket (LAN)
For connecting the FPS-21 to LAN.

Inside

•

Four SD card memory slots
For internal storage memory.

Note: In order to access the SD memory card slots inside

FPS-21, the prommer needs to be opened by removing the
front panel, rear panel and heatsink from the prommer body.

Page 2 – 8 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

JXS-1 RF shield box Because the WCDMA network disturbs the RX side testing of the WCDMA

phone and the Tx signal of the WCDMA phone can severely disturb the
WCDMA network, a shield box is needed in all testing, tuning and fault
finding which requires WCDMA RF signal.

The shield box is not an active device, it contains only passive filtering
components for RF attenuation.

PK-1 Software protection

key

PK-1 is a hardware protection key with a USB interface. It has the same
functionality as the PKD-1 series dongle.

PK-1 is meant for use with a PC that does not have a series interface.
To use this USB dongle for security service functions please register

the dongle in the same way as the PKD-1 series dongle.
PKD-1 SW security device

SW security device is a piece of hardware enabling the use of the
service software when connected to the parallel (LPT) port of the PC.

Without the device, it is not possible to use the service software.
Printer or any such device can be connected to the PC through the

device if needed.

SB-6 Bluetooth test and

interface box (sales
package)

The SB-6 test box is a generic service device used to perform Bluetooth
bit error rate (BER) testing, and establishing cordless FBUS connection
via Bluetooth. An ACP-8x charger is needed for BER testing and an
AXS-4 cable in case of cordless interface usage testing .

Sales package includes:

•

SB-6 test box

•

Installation and warranty information

SPS-2 Soldering paste

spreader

Note: Existing solder paste stencils and component holder

jigs will be supported until January 2009. For all new parts
needing solder paste support after January 1, 2009, please
contact your solder machine manufacturer for the universal
solutions for solder paste application for rework purposes.

Issue 1 COMPANY CONFIDENTIAL Page 2 – 9

Copyright © 2010 Nokia. All rights reserved.

RM-615

Service Tools and Service Concepts

SRT-6 Opening tool SRT-6 is used to open phone covers.

Note: The SRT-6 is included in the Nokia Standard Toolkit.

SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and

FPS-21.

SS-62 Generic flash adapter

base for BB5

•

generic base for flash adapters and couplers

•

SS-62 equipped with a clip interlock system

•

provides standardised interface towards Control Unit

•

provides RF connection using galvanic connector or coupler

•

multiplexing between USB and FBUS media, controlled by VUSB

SS-88 Camera removal tool The camera removal tool SS-88 is used to remove/attach the camera

module from/to the socket.

SS-93 Opening tool SS-93 is used for opening JAE connectors.

Note: The SS-93 is included in Nokia Standard Toolkit.

SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning

and testing.
SX-4 is also needed together with FPS-21 when DCT-4 phones are

flashed.

Page 2 – 10 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

Cables

The table below gives a short overview of service devices that can be used for testing, error analysis, and
repair of product RM-615. For the correct use of the service devices, and the best effort of workbench setup,
please refer to various concepts.

CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections

between the PC and the phone.

CA-31D USB cable The CA-31D USB cable is used to connect FPS-21 to a PC. It is included

in the FPS-21 sales package.

CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-21 flash

prommer to the Point-Of-Sales (POS) flash adapter.

Issue 1 COMPANY CONFIDENTIAL Page 2 – 11

Copyright © 2010 Nokia. All rights reserved.

Service Tools and Service Concepts

CA-58RS RF tuning cable Product-specific adapter cable for RF tuning.

•

Table 5 Attenuation values

Band Attenuation Rx/Tx

GSM850/900 0.2...0.3 dB
GSM1800/1900 0.3...0.4 dB
WCDMA900 0.2...0.3 dB
WCDMA2100 0.4...0.6 dB

CA-89DS Cable Provides VBAT and Flashbus connections to mobile device

programming adapters.

RM-615

DAU-9S MBUS cable The MBUS cable DAU-9S has a modular connector and is used, for

example, between the PC's serial port and module jigs, flash adapters
or docking station adapters.

Note: Docking station adapters valid for DCT4 products.

Page 2 – 12 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

jig or a control unit to supply a controlled voltage.

XCS-4 Modular cable XCS-4 is a shielded (one specially shielded conductor) modular cable

for flashing and service purposes.

XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to

the RF measurement equipment.
SMA to N-Connector approximately 610 mm.
Attenuation for:

•

GSM850/900: 0.3+-0.1 dB

•

GSM1800/1900: 0.5+-0.1 dB

•

WCDMA900: 0.3+-0.1 dB

•

WCDMA2100: 0.6+-0.1dB

Issue 1 COMPANY CONFIDENTIAL Page 2 – 13

Copyright © 2010 Nokia. All rights reserved.

Service Concepts

POS (Point of Sale) flash concept

RM-615

Service Tools and Service Concepts

Figure 2 POS flash concept

Type Description

Product specific tools

BL-4U Battery

Other tools

FLS-5 POS flash dongle

PC with Phoenix service software

Cables

CA-101 Micro USB cable

Page 2 – 14 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

Flash concept with FPS-21

Figure 3 Basic flash concept with FPS-21

Type Description

Product specific devices

FS-103 Flash adapter

Other devices

FPS-21 Flash prommer box
AC-35 Power supply
PK-1 SW security device
SS-46 Interface adapter

PC with Phoenix service software

Cables

CA-89DS Service cable

USB cable

Issue 1 COMPANY CONFIDENTIAL Page 2 – 15

Copyright © 2010 Nokia. All rights reserved.

CU-4 flash concept with FPS-21

RM-615

Service Tools and Service Concepts

Figure 4 CU-4 flash concept with FPS-21

Type Description

Product specific devices

FS-103 Flash adapter

Other devices

CU-4 Control unit
FPS-21 Flash prommer box
AC-35 Power supply
PK-1 SW security device
SS-62 Flash adapter base
SX-4 Smart card (for DCT-4 generation mobile device programming)

PC with Phoenix service software

Cables

PCS-1 Power cable
CA-89DS Service cable

Standard USB cable

Page 2 – 16 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

Type Description

USB cable

Module jig service concept

Figure 5 Module jig service concept

Type Description

Phone specific tools

MJ-211 Module jig

Other tools

CU-4 Control unit
FPS-21 Flash prommer box
PKD-1/PK-1 SW security device
SX-4 Smart card

PC with Phoenix service software
Measurement equipment

Cables

CA-58RS RF service cable (product-specific adapter cable)
PCS-1 DC power cable
XRS-6 RF cable

USB cable

Issue 1 COMPANY CONFIDENTIAL Page 2 – 17

Copyright © 2010 Nokia. All rights reserved.

Type Description

GPIB control cable

Service concept for RF testing and RF/BB tuning

RM-615

Service Tools and Service Concepts

Figure 6 Service concept for RF testing and RF/BB tuning

Type Description

Product specific devices

MJ-211 Module jig

Other devices

CU-4 Control unit
PK-1 SW security device
SX-4 Smart card

Measurement equipment
Smart card reader
PC with Phoenix service software

Cables

DAU-9S MBUS cable
PCS-1 DC power cable

Page 2 – 18 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
Service Tools and Service Concepts

Type Description

XRS-6 RF cable

GPIB control cable
USB cable

Bluetooth testing concept with SB-6

Figure 7 Service concept for RF testing and RF/BB tuning

Type Description

Product specific devices

FS-103 Flash adapter

Other devices

CU-4 Control unit
SS-62 Flash adapter base
PK-1 SW security device
SX-4 Smart card
SB-6 Bluetooth test and interface box

Smart card reader
PC with Phoenix service software

Cables

DAU-9S MBUS cable

Issue 1 COMPANY CONFIDENTIAL Page 2 – 19

Copyright © 2010 Nokia. All rights reserved.

Type Description

PCS-1 DC power cable

USB cable

RM-615

Service Tools and Service Concepts

Page 2 – 20 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

Nokia Customer Care

3 — BB Troubleshooting and

Manual Tuning Guide

Issue 1 COMPANY CONFIDENTIAL Page 3 – 1

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RM-615

BB Troubleshooting and Manual Tuning Guide

(This page left intentionally blank.)

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RM-615
BB Troubleshooting and Manual Tuning Guide

Table of Contents

Baseband self tests in Phoenix ............................................................................................................................ 3–5

Power and charging troubleshooting................................................................................................................. 3–7

Dead or jammed device troubleshooting...................................................................................................... 3–7

Power key troubleshooting............................................................................................................................. 3–9

General voltage checking troubleshooting ............................................................................................... 3–10

General power checking............................................................................................................................... 3–12

Charging troubleshooting ............................................................................................................................ 3–13

USB charging troubleshooting..................................................................................................................... 3–14

Battery current measuring fault troubleshooting ..................................................................................... 3–15

Clocking troubleshooting ............................................................................................................................. 3–16

Interface troubleshooting ................................................................................................................................. 3–17

Flash programming fault troubleshooting................................................................................................. 3–17

SIM card troubleshooting ............................................................................................................................. 3–20

MicroSD card troubleshooting...................................................................................................................... 3–22

USB data interface troubleshooting............................................................................................................ 3–23

DVB troubleshooting..................................................................................................................................... 3–24

User interface troubleshooting......................................................................................................................... 3–25

Keyboard and side keys troubleshooting ................................................................................................... 3–25

Functional keyboard/display LEDs troubleshooting.................................................................................. 3–26

Numeric keyboard/perimeter light LEDs troubleshooting........................................................................ 3–28

Display module troubleshooting................................................................................................................. 3–29

General instructions for display troubleshooting................................................................................. 3–29

Display fault troubleshooting ................................................................................................................. 3–31

Display backlight troubleshooting ......................................................................................................... 3–31

Hall sensor troubleshooting......................................................................................................................... 3–33

Camera module troubleshooting...................................................................................................................... 3–34

Taking and evaluating test pictures with main camera ........................................................................... 3–34

Main camera troubleshooting...................................................................................................................... 3–35

Main camera baseband troubleshooting.................................................................................................... 3–35

Main camera no recognizable viewfinder image troubleshooting.......................................................... 3–36

Main camera bad image quality troubleshooting ..................................................................................... 3–38

Camera flash troubleshooting ..................................................................................................................... 3–38

Audio troubleshooting....................................................................................................................................... 3–40

Audio troubleshooting test instructions..................................................................................................... 3–40

Internal earpiece troubleshooting .............................................................................................................. 3–44

Internal microphone troubleshooting........................................................................................................ 3–44

Internal handsfree (IHF) troubleshooting................................................................................................... 3–46

External earpiece troubleshooting.............................................................................................................. 3–47

External microphone troubleshooting........................................................................................................ 3–48

Acoustics troubleshooting............................................................................................................................ 3–49

Introduction to acoustics troubleshooting ........................................................................................... 3–49

Earpiece troubleshooting........................................................................................................................ 3–50

IHF troubleshooting................................................................................................................................. 3–51

Microphone troubleshooting .................................................................................................................. 3–52

Vibra troubleshooting................................................................................................................................... 3–53

Bluetooth and FM radio troubleshooting ........................................................................................................ 3–54

Bluetooth troubleshooting .......................................................................................................................... 3–54

FM radio troubleshooting............................................................................................................................. 3–55

Baseband manual tuning guide........................................................................................................................ 3–56

Certificate restoring for BB5 products......................................................................................................... 3–56

Issue 1 COMPANY CONFIDENTIAL Page 3 – 3

Copyright © 2010 Nokia. All rights reserved.

RM-615

BB Troubleshooting and Manual Tuning Guide

Energy management calibration................................................................................................................. 3–61

List of Tables

Table 6 Display module troubleshooting cases............................................................................................... 3–29

Table 7 Pixel defects .......................................................................................................................................... 3–29

Table 8 Calibration value limits ........................................................................................................................ 3–61

List of Figures

Figure 8 Flashing pic 1. Take single trig measurement for the rise of the BSI signal................................. 3–18

Figure 9 Flashing pic 2. Take single trig measurement for the rise of the BSI signal................................. 3–19

Figure 10 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is

connected. ................................................................................................................................................ 3–42

Figure 11 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is

connected. ................................................................................................................................................ 3–42

Figure 12 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected....

3–43

Page 3 – 4 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Baseband self tests in Phoenix

Context

Always start the troubleshooting procedure by running the Phoenix self tests. If a test fails, please follow the
diagram below.

If the phone is dead and you cannot perform the self tests, go to

Dead or jammed device troubleshooting.

Issue 1 COMPANY CONFIDENTIAL Page 3 – 5

Copyright © 2010 Nokia. All rights reserved.

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 6 COMPANY CONFIDENTIAL Issue 1

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RM-615
BB Troubleshooting and Manual Tuning Guide

Power and charging troubleshooting

Dead or jammed device troubleshooting

Troubleshooting flow - Page 1 of 2

Issue 1 COMPANY CONFIDENTIAL Page 3 – 7

Copyright © 2010 Nokia. All rights reserved.

Troubleshooting flow - Page 2 of 2

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 8 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Power key troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 9

Copyright © 2010 Nokia. All rights reserved.

General voltage checking troubleshooting

Troubleshooting flow - Page 1 of 2

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 10 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Troubleshooting flow - Page 2 of 2

Issue 1 COMPANY CONFIDENTIAL Page 3 – 11

Copyright © 2010 Nokia. All rights reserved.

General power checking

Check the following voltages:

RM-615

BB Troubleshooting and Manual Tuning Guide

Signal

Rename

VIO Pearl/Gazoo ON ON 1.8 Memory, I/Os,

VBACK Pearl/Gazoo ON ON 2.5 Back-up

VSIM1 Pearl/Gazoo ON ON 1.8/3.0 SIM card
VAUX1 Pearl/Gazoo ON ON 2.8 MR, Display
VANA Pearl/Gazoo ON ON 2.5 Audio
VR1 Pearl/Gazoo OFF ON 2.5 Crystal

VRFC Pearl/Gazoo OFF ON 1.8 RAP3GS

VRCP1 Pearl/Gazoo 4.75 To RF parts
VREF Pearl/Gazoo ON ON 1.25 RF reference
VCORE Pearl/Gazoo ON ON 1.2 RAP3GS digital Can change due

Regulator Sleep Idle Nominal

voltage

Main user Notes

Display

battery

oscillators

converters

to RAP3GS

version & SW
VOUT Pearl/Gazoo OFF OFF 2.5 Video switch
VCAM_2V8 N1421 OFF OFF 2.8 Camera Disabled in

sleep
VCAM_1V8 N1420 OFF OFF 1.800 Camera Disabled in

sleep
VMEM Pearl/Gazoo OFF OFF 2.9 microSD Disabled in

sleep

Page 3 – 12 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Charging troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 13

Copyright © 2010 Nokia. All rights reserved.

USB charging troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 14 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Battery current measuring fault troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 15

Copyright © 2010 Nokia. All rights reserved.

Clocking troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 16 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Interface troubleshooting

Flash programming fault troubleshooting

Troubleshooting flow - Page 1 of 2

Issue 1 COMPANY CONFIDENTIAL Page 3 – 17

Copyright © 2010 Nokia. All rights reserved.

Troubleshooting flow - Page 2 of 2

RM-615

BB Troubleshooting and Manual Tuning Guide

Figure 8 Flashing pic 1. Take single trig measurement for the rise of the BSI signal

Page 3 – 18 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Figure 9 Flashing pic 2. Take single trig measurement for the rise of the BSI signal

Issue 1 COMPANY CONFIDENTIAL Page 3 – 19

Copyright © 2010 Nokia. All rights reserved.

SIM card troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 20 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Issue 1 COMPANY CONFIDENTIAL Page 3 – 21

Copyright © 2010 Nokia. All rights reserved.

MicroSD card troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 22 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

USB data interface troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 23

Copyright © 2010 Nokia. All rights reserved.

DVB troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 24 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

User interface troubleshooting

Keyboard and side keys troubleshooting

Context

There are two possible failure modes in the keyboard module:

•

One or more keys are stuck, so that the key does not react when a keydome or a side key is pressed. This
kind of failure is caused by mechanical reasons (dirt, rust, mechanical damage, etc.)

•

Malfunction of several keys at the same time. This happens when one or more rows or columns in the key
matrix are failing (shortcut or open connection).

If the failure mode is not clear, start with the Keyboard test in Phoenix.

Issue 1 COMPANY CONFIDENTIAL Page 3 – 25

Copyright © 2010 Nokia. All rights reserved.

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 26 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Functional keyboard/display LEDs troubleshooting

Troubleshooting flow

Note: In case of LED change all LEDs have to be exchanged with new LEDs from one reel (to ensure

that LEDs with one property are used in one phone).

Issue 1 COMPANY CONFIDENTIAL Page 3 – 27

Copyright © 2010 Nokia. All rights reserved.

BB Troubleshooting and Manual Tuning Guide

Numeric keyboard/perimeter light LEDs troubleshooting

Context

Note: In case of LED change all LEDs have to be exchanged with new LEDs from one reel (to ensure

that LEDs with one property are used in one phone).

Caution: If RGB-LEDs (V2491, V2492) need to be exchanged, special CARE-LEDs (NMP-code: 4860134)

must be used as replacement. The RGB-LEDs on the RM-615 must be calibrated using Phoenix. Details
of how to calibrate RGB-LEDs are covered in a separate Service Bulletin. Calibration can be carried
out in all Service Levels.

Troubleshooting flow

RM-615

Page 3 – 28 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Display module troubleshooting

General instructions for display troubleshooting

Context

•

The display is in a normal mode when the phone is in active use.

•

The operating modes of the display can be controlled with the help of

Table 6 Display module troubleshooting cases

Display blank There is no image on the display. The display looks

the same when the phone is on as it does when the
phone is off. The backlight can be on in some cases.

Image on the display not correct Image on the display can be corrupted or a part of

the image can be missing.

•

If a part of the image is missing, change the
display module.

•

If the image is otherwise corrupted, follow the
display fault troubleshooting flowchart.

Phoenix

.

Backlight dim or not working at all Backlight LED components are inside the display

module. Backlight failure can also be in the
connector or in the backlight power source in the
main engine of the phone.

This means that in case the display is working
(image OK), the backlight is faulty.

Visual defects (pixel) Pixel defects can be checked by controlling the

display with Phoenix. Use both colours, black and
white, on a full screen.

The display may have some random pixel defects
that are acceptable for this type of display. The
criteria when pixel defects are regarded as a display
failure, resulting in a replacement of the display, are
presented the following table.

Table 7 Pixel defects

Item White dot defect Black dot

defect

1 Defect counts R G B White Dot

Total

1 1

Total

1 1 1 1

2 Combined

defect counts

Issue 1 COMPANY CONFIDENTIAL Page 3 – 29

Not allowed.
Two single dot defects that are within 5 mm of each other should be

interpreted as combined dot defect.

Copyright © 2010 Nokia. All rights reserved.

BB Troubleshooting and Manual Tuning Guide

Steps

1. Verify with a working display that the fault is not on the display module itself.
The display module cannot be repaired.

2. Check that the cellular engine is working normally.
i To check the functionality, connect the phone to a docking station.
ii Start
iii Read the phone information to check that also the application engine is functioning normally (you

3. Proceed to the display fault troubleshooting flowchart.
Use the Display Test tool in

Phoenix

should be able to read the APE ID).

service software.

Phoenix

to find the detailed fault mode.

RM-615

Page 3 – 30 COMPANY CONFIDENTIAL Issue 1

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RM-615
BB Troubleshooting and Manual Tuning Guide

Display fault troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 31

Copyright © 2010 Nokia. All rights reserved.

Display backlight troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

Page 3 – 32 COMPANY CONFIDENTIAL Issue 1

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RM-615
BB Troubleshooting and Manual Tuning Guide

Hall sensor troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 33

Copyright © 2010 Nokia. All rights reserved.

RM-615

BB Troubleshooting and Manual Tuning Guide

Camera module troubleshooting

Taking and evaluating test pictures with main camera

When

•

•

•

•

•

•

•

•

When

•

•

•

•

taking

Avoid bright fluorescent light, 50/60Hz electrical network or high artificial illumination levels
If the phone is hot, let it rest for a while before taking the picture
Make sure the optical system is clean
Use highest possible resolution
Make sure the light is sufficient (bright office lightning)
Do not take the picture towards a light source
Hold the phone as still as possible when taking the picture
The camera has no auto focus: Pictures should be taken with a minimal object distance of 50 cm. (to ensure

sharp pictures)

evaluating

The center of the picture is sharper than the edges
The image may be blurred, though it does not show in the viewfinder
Analyse the picture from your PC monitor, full colour setting is recommended
If possible, compare with a picture of the same motive taken with a similar Nokia device

a test picture, remember the following:

a test picture, remember the following:

Page 3 – 34 COMPANY CONFIDENTIAL Issue 1

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BB Troubleshooting and Manual Tuning Guide

Main camera troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 35

Copyright © 2010 Nokia. All rights reserved.

Main camera baseband troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

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RM-615
BB Troubleshooting and Manual Tuning Guide

Main camera no recognizable viewfinder image troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 37

Copyright © 2010 Nokia. All rights reserved.

Main camera bad image quality troubleshooting

Troubleshooting flow

RM-615

BB Troubleshooting and Manual Tuning Guide

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Copyright © 2010 Nokia. All rights reserved.

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BB Troubleshooting and Manual Tuning Guide

Camera flash troubleshooting

Context

Note: Before checking flash functionality, make sure that the main camera is working ok.

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 39

Copyright © 2010 Nokia. All rights reserved.

RM-615

BB Troubleshooting and Manual Tuning Guide

Audio troubleshooting

Audio troubleshooting test instructions

Differential external earpiece and internal earpiece outputs can be measured either with a single-ended or
a differential probe.

When measuring with a single-ended probe each output is measured against the ground.
Internal handsfree output is measured using a current probe, if a special low-pass filter designed for

measuring a digital amplifier is not available. Note also that when using a current probe, the input signal
frequency must be set to 2kHz.

The input signal for each loop test is single-ended.

Required equipment

The following equipment is needed for the tests:

•

Oscilloscope

•

Function generator (sine waveform)

•

'Active speaker' or 'speaker and power amplifier'

•

Sound level meter

•

Current probe (Internal handsfree D-Amp output measurement)

•

Phoenix service software

•

Battery voltage 3.7V

Test procedure

Audio can be tested using the Phoenix audio routings option. Five different audio loop paths can be activated:

•

External microphone to Internal earpiece

•

External microphone to right Internal handsfree speaker

•

External microphone to left Internal handsfree speaker

Each audio loop sets routing from the specified input to the specified output enabling a quick in-out test.
Loop path gains are fixed and they cannot be changed using Phoenix. Correct pins and signals for each test
are presented in a table in the following section.

Phoenix audio loop tests and test results

The results presented in this table apply when no accessory is connected and battery voltage is set to 3.7V.
Earpiece, internal microphone and speaker are in place during measurement. Applying a headset accessory

during measurement causes a significant drop in measured quantities.
The gain values presented in the table apply for a differential output vs. single-ended/differential input.

Page 3 – 40 COMPANY CONFIDENTIAL Issue 1

Copyright © 2010 Nokia. All rights reserved.

RM-615
BB Troubleshooting and Manual Tuning Guide

Loop test Input

External Mic to
External Earpiece

External Mic to
Internal Earpiece

terminal

XMICP and
GND

XMICN and
GND

XMICP and
GND

XMICN and
GND

Output

terminal

HSEAR R
and GND

HSEAR L
and GND

HSEAR R
and GND

HSEAR L
and GND

EarP and
GND

EarN and
GND

EarP and
GND

EarN and
GND

Path

gain [dB]

16.7 100 680 1.2 NA

10.9 100 353 1.2 NA

Input
voltage
[mVpp]

Output
voltage
[mVpp]

Output

DC level

[V]

Output

current

[mA]

External Mic to
Internal
handsfree

XMICP and
GND

XMICN and
GND

B2102 pads 28.1 100 2540 0 112mA

(calc.)

B2102 pads

Issue 1 COMPANY CONFIDENTIAL Page 3 – 41

Copyright © 2010 Nokia. All rights reserved.

Measurement data

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BB Troubleshooting and Manual Tuning Guide

Figure 10 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is connected.

If a special low-pass filter designed for measuring digital amplifiers is unavailable, the measurement must be performed with a
current probe and the input signal frequency must be 2kHz.

Figure 11 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is connected.

Page 3 – 42 COMPANY CONFIDENTIAL Issue 1

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BB Troubleshooting and Manual Tuning Guide

Figure 12 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected.

Issue 1 COMPANY CONFIDENTIAL Page 3 – 43

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Internal earpiece troubleshooting

Troubleshooting flow

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BB Troubleshooting and Manual Tuning Guide

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Copyright © 2010 Nokia. All rights reserved.

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Internal microphone troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 45

Copyright © 2010 Nokia. All rights reserved.

Internal handsfree (IHF) troubleshooting

Troubleshooting flow

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BB Troubleshooting and Manual Tuning Guide

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Copyright © 2010 Nokia. All rights reserved.

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External earpiece troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 47

Copyright © 2010 Nokia. All rights reserved.

External microphone troubleshooting

Troubleshooting flow

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Copyright © 2010 Nokia. All rights reserved.

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BB Troubleshooting and Manual Tuning Guide

Acoustics troubleshooting

Introduction to acoustics troubleshooting

Acoustics design ensures that the sound is detected correctly with a microphone and properly radiated to
the outside of the device by the speaker. The acoustics of the phone include three basic systems: earpiece,
stereo integrated handsfree (IHF) and dual microphone (for noise cancelling).

The sound reproduced from the earpiece readiates through a single hole on the front cover (A-cover). The
sound reproduced from the 2 IHF speakers radiates from the sound holes located on the lower left and right
side respectively, found in the bottom part of the phone. The inlets for the 2 microphones is found in between
the two slider parts, and is not visible to the user. They are located in the bottom and beneath left soft key
in the upper part of the phone.

For a correct functionality of the phone, all sound holes must be always open. When the phone is used, care
must be taken not to close any of those holes with a hand or fingers. The phone should be dry and clean,
and no objects must be located in such a way that they close any of the holes.

Issue 1 COMPANY CONFIDENTIAL Page 3 – 49

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Earpiece troubleshooting

Troubleshooting flow

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IHF troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 51

Copyright © 2010 Nokia. All rights reserved.

Microphone troubleshooting

Troubleshooting flow

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BB Troubleshooting and Manual Tuning Guide

Vibra troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 53

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Bluetooth and FM radio troubleshooting

Bluetooth troubleshooting

Troubleshooting flow

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FM radio troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 – 55

Copyright © 2010 Nokia. All rights reserved.

BB Troubleshooting and Manual Tuning Guide

Baseband manual tuning guide

Certificate restoring for BB5 products

Context

This procedure is performed when the device certificate is corrupted for some reason.
All tunings (RF & Baseband, UI) must be done after performing the certificate restoring procedure.
The procedure for certificate restoring is the following:

•

Flash the phone with the latest available software using FPS-20 or FPS-21.

Note: USB flashing does not work for a dead BB5 phone.

•

Create a request file.

•

Send the file to Nokia by e-mail. Use the following addresses depending on your location:

•

APAC: [e-mail]

•

CHINA: [e-mail]

•

E&A: [e-mail]

•

AMERICAS: [e-mail]

•

When you receive a reply from Nokia, carry out certificate restoring.

•

Tune the phone completely.

Note: SX-4 smart card is needed.

•

If the phone resets after certificate restoring, reflash the phone again.

Required equipment and setup:

•

Phoenix

•

The latest phone model specific

•

PKD-1 dongle

•

SX-4 smart card (Enables BB5 testing and tuning features)

•

Activated FPS-20 flash prommer OR FPS-21 flash prommer

•

Flash update package 08.30.012 or newer for FPS-20 or FPS-21 flash prommers

•

CU-4 control unit

•

USB cable from PC USB Port to CU-4 control unit

•

Phone model specific adapter for CU-4 control unit

•

PCS-1 cable to power CU-4 from external power supply

•

XCS-4 modular cable between flash prommer and CU-4

service software v 2008.34/38 or newer.

Phoenix

Note: CU-4 must be supplied with +12 V from an external power supply in all steps of certificate

restoring.

data package.

RM-615

Steps

1. Program the phone software.
i Start
ii Update the phone MCU software to the latest available version.

Page 3 – 56 COMPANY CONFIDENTIAL Issue 1

Phoenix

If the new flash is empty and the phone cannot communicate with

and login. Make sure the connection has been managed correctly for FPS-20 or FPS-21.

Copyright © 2010 Nokia. All rights reserved.

Phoenix

, reflash the phone.