Nokia RM509, RM510, RM511, 3710 fold, 3711 fold Service Manual

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Page 1

Nokia Customer Care

Service Manual

RM-509; RM-510; RM-511 (Nokia 3710 fold;

Nokia 3711 fold; L3&4)

Mobile Terminal

Part No: (Issue 2)

COMPANY CONFIDENTIAL

Page 2

Amendment Record Sheet

Amendment No Date Inserted By Comments

Issue 1 10/2009 AP-K

RM-509; RM-510; RM-511

Issue 2 10/2009 AP-K New chapter 6,

differences between RM-511 and RM-509

Section

, has been added.

MicroSD card

troubleshooting

troubleshooting and Manual Tuning Guide, and sections

description, External microphone

and

External earpiece

System Module, have been updated.

Service information

in Chapter 3, BB

Phone

in chapter 5,

Page ii COMPANY CONFIDENTIAL Issue 2

Page 3

RM-509; RM-510; RM-511 Copyright

Copyright

without the prior written permission of Nokia is prohibited. Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia

Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

Issue 2 COMPANY CONFIDENTIAL Page iii

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RM-509; RM-510; RM-511

Warnings and cautions

Warnings

•

IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/ MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

•

THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES, FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

•

OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

•

BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.

Cautions

•

Servicing and alignment must be undertaken by qualified personnel only.

•

Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.

•

Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

•

Use only approved components as specified in the parts list.

•

Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and alignment.

•

Ensure all cables and wires are repositioned correctly.

•

Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.

•

During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged.

Page iv COMPANY CONFIDENTIAL Issue 2

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RM-509; RM-510; RM-511 For your safety

For your safety

QUALIFIED SERVICE

Only qualified personnel may install or repair phone equipment.

ACCESSORIES AND BATTERIES

Use only approved accessories and batteries. Do not connect incompatible products.

CONNECTING TO OTHER DEVICES

When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products.

Issue 2 COMPANY CONFIDENTIAL Page v

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RM-509; RM-510; RM-511

Care and maintenance

This product is of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations and to enjoy this product for many years.

•

Keep the phone and all its parts and accessories out of the reach of small children.

•

Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.

•

Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

•

Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.

•

Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.

•

Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

•

Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

•

Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

•

Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

Page vi COMPANY CONFIDENTIAL Issue 2

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RM-509; RM-510; RM-511 ESD protection

ESD protection

Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone.

Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.

To replace the covers ESD protection must be applied. All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity

discharge. All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside

any ESD Protected Area (EPA). Every repair action involving opening the product or handling the product components must be done under

ESD protection. ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area. For more information and local requirements about ESD protection and ESD Protected Area, contact your local

Nokia After Market Services representative.

Issue 2 COMPANY CONFIDENTIAL Page vii

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RM-509; RM-510; RM-511

Battery information

Note: A new battery's full performance is achieved only after two or three complete charge and

discharge cycles!

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time.

Temperature extremes can affect the ability of your battery to charge. For good operation times with Li-Ion batteries, discharge the battery from time to time by leaving the product

switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means.

Use the battery only for its intended purpose. Never use any charger or battery which is damaged. Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or

pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77° F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.

Page viii COMPANY CONFIDENTIAL Issue 2

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RM-509; RM-510; RM-511 Company policy

Company policy

Our policy is of continuous development; details of all technical modifications will be included with service bulletins.

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.

Please state:

•

Title of the Document + Issue Number/Date of publication

•

Latest Amendment Number (if applicable)

•

Page(s) and/or Figure(s) in error

Please send to:

NOKIA CORPORATION Nokia Mobile Phones Business Group Nokia Customer Care PO Box 86 FIN-24101 SALO Finland E-mail: Service.Manuals@nokia.com

Issue 2 COMPANY CONFIDENTIAL Page ix

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Company policy

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RM-509; RM-510; RM-511 Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual Structure

Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual Structure

1 General information 2 Service Devices and Service Concepts 3 BB Troubleshooting and Manual Tuning Guide 4 RF Troubleshooting 5 System Module 6 Service information differences between RM-511 and RM-509 Glossary

Issue 2 COMPANY CONFIDENTIAL Page xi

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RM-509; RM-510; RM-511

Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual

Structure

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Page xii COMPANY CONFIDENTIAL Issue 2

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Nokia Customer Care

1 — General information

Issue 2 COMPANY CONFIDENTIAL Page 1 –1

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RM-509; RM-510; RM-511

General information

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RM-509; RM-510; RM-511 General information

Table of Contents

Product selection....................................................................................................................................................1–5

Product features and sales package.....................................................................................................................1–6

Product and module list ........................................................................................................................................1–7

Mobile enhancements............................................................................................................................................1–7

Technical specifications...................................................................................................................................... 1–11

General specifications.................................................................................................................................... 1–11

Battery endurance.......................................................................................................................................... 1–11

Main RF characteristics for GSM 850/900/1800/1900, WCDMA 900/1700-2100/2100 and WCDMA

850/1900/2100 phones....................................................................................................................... 1–12

Environmental conditions ............................................................................................................................. 1–14

List of Tables

Table 1 Audio..........................................................................................................................................................1–7

Table 2 Car...............................................................................................................................................................1–9

Table 3 Data ......................................................................................................................................................... 1–10

Table 4 Music ....................................................................................................................................................... 1–10

Table 5 Navigation .............................................................................................................................................. 1–11

Table 6 Power...................................................................................................................................................... 1–11

List of Figures

Figure 1 RM-509/RM-510 product picture............................................................................................................1–5

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General information

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RM-509; RM-510; RM-511 General information

Product selection

RM-509/RM-510 is a WCDMA/GSM handportable phone with a fold form factor and integrated GPS (A-GPS OMA SUPL with 3GPP assistance). RM-509 supports EGSM 850/900/1800/1900 and WCDMA 900/1700-2100/2100 bands and RM-510 supports EGSM 850/900/1800/1900 and WCDMA 850/1900/2100 bands. The device supports GPRS/EGPRS and WCDMA data bearers.

For WCDMA the maximum bit rate is up to 384 kbit/s for downlink and 384 kbit/s for uplink with simultaneous CS speech or CS video (max. 64 kbit/s).

For GPRS/EGPRS networks the device is a Class B EGPRS MSC 32 (5 Rx + 3 Tx, max sum 6), which means a maximum downlink speed of 296 kbit/s and uplink speed of 177.6 kbit/s. The device also supports Dual Transfer Mode (DTM) for simultaneous voice and packet data connection in GSM/EDGE networks; simple class A, multi slot class 11, (4 Rx + 3 Tx, max sum 5 ), downlink speed of 177.6 kbit/s and uplink speed of 118.4 kbit/s.

The device is an MMS (Multimedia Messaging Service) enabled multimedia device. The MMS implementation follows the OMA MMS standard release 1.2. The device also supports Bluetooth 2.1 standard with the stereo audio profiles.

The device has a large 2.2’’ QVGA (320 x 240 pixels) TFT main display with 16 million colours, and a hiddenuntil-lit secondary monochrome display (128 x 160 pixels). It also has a 3.2 Megapixel EDOF main camera with LED flash and secondary camera for video calls.

The device supports the S40 Compact UI and S40 OSS web browser, which brings desktop-like Web browsing experience to mobile devices.

The device also supports MIDP Java 2.1, providing a good platform for compelling 3rd party applications.

Figure 1 RM-509/RM-510 product picture

Issue 2 COMPANY CONFIDENTIAL Page 1 –5

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Product features and sales package

Bearers and transport

•

GSM/EDGE Class B, Multi slot class 32

•

GPRS/EGPRS Class B, Multi slot class 32

•

WCDMA 384 kbit/s uplink/ 384 kbit/s downlink,

•

GSM/EDGE Dual Transfer Mode (DTM) class A, multi slot class 11

Connectivity

•

Integrated GPS (A-GPS OMA SUPL and 3GPP assistance)

•

Bluetooth 2.1 with stereo audio profiles

•

USB2.0 Full Speed with micro USB interface

•

MicroSD memory card - support up to 8GB

•

2.5 mm Nokia AV Connector

•

2 mm charging connector

•

Complementary USB charging

RM-509; RM-510; RM-511

General information

Display

•

Large 2.2’’ QVGA (320x240 pixels) TFT main display with 16 million colors

•

Hidden-until-lit secondary 1.36’’ (128x160 pixels) monocrome cover display

Imaging and video

•

Integrated 3.2 Megapixel EDOF FULL FOCUS main camera with an integrated LED flash and 4 x digital zoom

•

Secondary camera for video calls

•

Video recording in QVGA (8 fps)

•

Video player with 3GPP H.263 playback and streaming, recording and MPEG4 playback

Music

•

Music Player for WMA, MP3, Midi, AAC and eAAC+

•

Ring tones: Video, WAV, MP3, AAC, eAAC+ and 64 polyphonic ringing tones

•

FM RDS stereo radio

Navigation

•

Integrated GPS (A-GPS OMA SUPL and 3GPP assistance)

•

Nokia Maps application

Productivity

Context management

•

OMA DRM version 2.0

•

Organizer (Calendar + To-Do + Active Notes)

•

PC Suite/Ovi Suite

•

Active Standby

•

Local/remote SyncML data sync

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RM-509; RM-510; RM-511 General information

•

Web Browser (OSS), XHTML browsing over TCP/IP

Messaging

•

OMA MMS 1.2 (300kB MMS size), SMIL 2.0

•

Audio Messaging (AMS)

•

SMS

•

Instant Messaging (IM)

Voice

•

Speech codec support for HR, FR, EFR, AMR and AMR WB

Add-on software framework

•

Nokia Series 40, 3rd edition

•

Java ™ MIDP 2.1

Additional features

•

Macromedia Flash Lite 3.0

•

Vibrating alert

•

Light indicator in the hinge

Sales package

•

Transceiver RM-509/RM-510

•

Battery BL-4S (860 mAh)

•

Charger AC-8

•

Micro USB Connectivity Cable CA-101D (LTA & Brazil only)

•

Nokia wired stereo headset WH-101 (black headset for Black devices and white headset for Pink and Plum devices)

•

MicroSD card (in LTA, Brazil, Europe, SEAP)

•

User Guide

Product and module list

Module name Type code Notes

System/RF module 2TEA UI flex 2TJA

Mobile enhancements

Table 1 Audio

Enhancement Type

Audio Adapter (2.5 to 3.5mm) AD-52 TTY adapter HDA-11

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Enhancement Type

Wired headsets HS-16

HS-42 HS-44 + AD-44 HS-47 WH-100 WH-101 WH-200 WH-202 WH-500 WH-600 WH-700 WH-800

RM-509; RM-510; RM-511

General information

Page 1 –8 COMPANY CONFIDENTIAL Issue 2

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RM-509; RM-510; RM-511 General information

Enhancement Type

Wireless headsets BH-101

BH-102 BH-103 BH-104 BH-105 BH-106 BH-200 BH-201 BH-202 BH-208 BH-212 BH-213 BH-214 BH-215 BH-216 BH-501 BH-504 BH-602 BH-604 BH-606 BH-701 BH-703 BH-803 BH-804 BH-900 BH-902 BH-903 BH-904 BH-905

Wireless loopset LPS-5

Table 2 Car

Enhancement Type

Auto Navigation Nokia 500 Auto Navigation Car kit CK-7Wi

Issue 2 COMPANY CONFIDENTIAL Page 1 –9

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Enhancement Type

CK-15W CK-100 CK-300 CK-600

Holder easy mount HH-12

HH-17

Universal holder CR-39

CR-82 CR-99 CR-115

Wireless plug-in car handsfree HF-33W

HF-200

RM-509; RM-510; RM-511

General information

HF-310 HF-510

Table 3 Data

Enhancement Type

MicroSD card, 1 GB MU-22 MicroSD card, 2 GB MU-37 MicroSD card, 4 GB MU-41 MicroSD card, 8 GB MU-43 MicroSD card, 16 GB MU-44 MicroUSB connectivity adapter cable CA-101

CA-101D CA-126

Table 4 Music

Enhancement Type

Mini speakers MD-4

MD-6 MD-8

Wireless music speakers MD-5W

MD-7W

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RM-509; RM-510; RM-511 General information

Table 5 Navigation

Enhancement Type

Wireless GPS Module LD-3W

LD-4W

Table 6 Power

Enhancement Type

Battery 860 mAh Li-Ion BL-4S Back-up power DC-11 First aid charger DC-8 Mobile charger DC-4

DC-6

Retractable mobile charger DC-9

DC-10

Travel charger AC-4

AC-5 AC-6 AC-8 AC-10 AC-15X

USB Charger Adapter Cable CA-100

CA-100C

Charger adapter (3.5mm to 2mm) CA-44

Technical specifications

General specifications

Unit Dimension (mm) Weight (g) Volume (cc)

Transceiver with BL-4S 860 mAh Li-Ion battery pack

89 x 47 x 15.2 94 (with battery) 54

Battery endurance

Battery Talk time Standby time

BL-4S 860 mAh Li-ion Up to 4 hours (GSM)

Up to 3 hours (WCDMA)

Issue 2 COMPANY CONFIDENTIAL Page 1 –11

Up to 300 hours (GSM) Up to 300 hours (WCDMA)

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RM-509; RM-510; RM-511

General information

Note: Variation in operating times may occur depending on SIM card, network and usage settings,

usage style and environments.

Main RF characteristics for GSM 850/900/1800/1900, WCDMA 900/1700-2100/2100 and WCDMA 850/1900/2100 phones

Parameter Unit

Cellular system GSM850, EGSM900, GSM1800/1900 (RM-509/

RM-510) WCDMA VIII (900), WCDMA IV (1700-2100) and

WCDMA I (2100) (RM-509) WCDMA V (850), WCDMA II (1900) and WCDMA I

(2100) (RM-510)

Rx frequency band GSM850: 869 - 894 MHz

EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA VIII (900): 925 - 960 MHz WCDMA V (850): 869 - 894 MHz WCDMA IV (1700-2100): 2110 - 2155 MHz WCDMA II (1900): 1930 - 1990 MHz WCDMA I (2100): 2110 - 2170 MHz

Tx frequency band GSM850: 824 - 849 MHz

EGSM900: 880 - 915 MHz GSM1800: 1710 - 1785 MHz GSM1900: 1850 - 1910 MHz WCDMA VIII (900): 880 - 915 MHz WCDMA V (850): 824 - 849 MHz WCDMA IV (1700-2100): 1710 - 1755 MHz WCDMA II (1900): 1850 - 1910 MHz WCDMA I (2100): 1920 - 1980 MHz

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RM-509; RM-510; RM-511 General information

Parameter Unit

Output power GSM850: +5 ...+33dBm/3.2mW ... 2W

GSM900: +5 … +33dBm/3.2mW … 2W GSM1800: +0 … +30dBm/1.0mW … 1W GSM1900: +0 … +30dBm/1.0mW … 1W WCDMA VIII (900): -50 ... +24 dBm/0.01μW ...

251.2mW WCDMA V (850): -50 ... +24 dBm/0.01μW ... 251.2mW WCDMA IV (1700-2100): -50 ... +24 dBm/0.01μW ...

251.2mW WCDMA II (1900): -50 ... +24 dBm/0.01μW ...

251.2mW WCDMA I (2100): -50 ... +24 dBm/0.01μW ...

251.2mW

EDGE output power EDGE850: +5 … +27dBm/3.2mW … 500mW

EDGE900: +5 … +27dBm/3.2mW … 500mW EDGE1800: +0 … +26dBm/1.0mW … 400mW EDGE1900:+0 … +26dBm/1.0mW … 400mW

Number of RF channels GSM850: 124

GSM900: 174 GSM1800: 374 GSM1900: 299 WCDMA VIII (900): 152 WCDMA V (850): 108 WCDMA IV (1700-2100): 210 WCDMA II (1900): 289

WCDMA I (2100): 277 Channel spacing 200 kHz Number of Tx power levels GSM850: 15

GSM900: 15

GSM1800: 16

GSM1900: 16

WCDMA VIII (900): 75

WCDMA V (850): 75

WCDMA IV (1700-2100): 75

WCDMA II (1900): 75

WCDMA I (2100): 75

Issue 2 COMPANY CONFIDENTIAL Page 1 –13

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Environmental conditions

Temperature conditions

Environmental condition Ambient temperature Notes

RM-509; RM-510; RM-511

General information

Normal operation Reduced performance

Intermittent operation

No operation or storage

Charging allowed Long term storage conditions

-10oC...+55oC

-30oC...-10oC +55oC...+70oC

-40oC...-30oC +70oC...+85 oC

<-40oC...>+85oC

-25oC...+50oC 0oC...+85oC

Specifications fulfilled Operational for shorts periods

only

Operation not guaranteed but an attempt to operate does not damage the phone.

No storage or operation: an attempt may damage the phone.

Humidity

Relative humidity range is 5...95%. The HW module is not protected against water. Condensed or splashed water might cause malfunction. Any

submerge of the phone will cause permanent damage. Long-term high humidity, with condensation, will cause permanent damage because of corrosion.

Vibration

The module should withstand the following vibrations:

•

5 - 10 Hz; +10dB / octave

•

10 - 50 Hz; 5.58 m2 / s3 (0.0558 g2/ Hz)

•

50 - 300 Hz; - 10 dB / octave

ESD strength

Conducted discharge is 8 kV (>10 discharges) and air contact 15 kV ( >10 discharges ). The standard for electrostatic discharge is IEC 61000-4-2, and this device fulfils level 4 requirements.

RoHS

This device uses RoHS compliant components and lead-free soldering process.

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Nokia Customer Care

2 — Service Devices and

Service Concepts

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RM-509; RM-510; RM-511

Service Devices and Service Concepts

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RM-509; RM-510; RM-511 Service Devices and Service Concepts

Table of Contents

Service devices........................................................................................................................................................2–5

Product specific devices....................................................................................................................................2–5

FS-104............................................................................................................................................................2–5

MJ-212 ...........................................................................................................................................................2–5

Using MJ-212 module jig .............................................................................................................................2–6

Rework jigs and stencils...................................................................................................................................2–7

RJ-230 ............................................................................................................................................................2–7

General devices..................................................................................................................................................2–7

AC-35..............................................................................................................................................................2–7

ACF-8..............................................................................................................................................................2–8

CU-4................................................................................................................................................................2–9

FLS-5 ........................................................................................................................................................... 2–10

FPS-21......................................................................................................................................................... 2–10

PK-1............................................................................................................................................................. 2–11

PKD-1 .......................................................................................................................................................... 2–11

SB-6............................................................................................................................................................. 2–11

SRT-6........................................................................................................................................................... 2–11

SS-46........................................................................................................................................................... 2–11

SS-62........................................................................................................................................................... 2–12

SS-93........................................................................................................................................................... 2–12

SX-4............................................................................................................................................................. 2–12

Cables............................................................................................................................................................... 2–12

CA-101 ........................................................................................................................................................ 2–12

CA-128RS .................................................................................................................................................... 2–13

CA-31D ........................................................................................................................................................ 2–13

CA-35S......................................................................................................................................................... 2–13

CA-89DS ...................................................................................................................................................... 2–14

DAU-9S........................................................................................................................................................ 2–14

PCS-1........................................................................................................................................................... 2–14

XRS-6........................................................................................................................................................... 2–15

Service concepts .................................................................................................................................................. 2–15

POS (Point of Sale) flash concept .................................................................................................................. 2–15

Flash concept with FPS-21............................................................................................................................. 2–16

CU-4 flash concept with FPS-21..................................................................................................................... 2–17

Module jig service concept............................................................................................................................ 2–18

Service concept for RF testing and RF/BB tuning........................................................................................ 2–19

Bluetooth testing concept with SB-6 ........................................................................................................... 2–20

List of Tables

Table 7 Attenuation values ................................................................................................................................ 2–13

List of Figures

Figure 2 POS flash concept ................................................................................................................................. 2–15

Figure 3 Basic flash concept with FPS-21.......................................................................................................... 2–16

Figure 4 CU-4 flash concept with FPS-21........................................................................................................... 2–17

Figure 5 Module jig service concept .................................................................................................................. 2–18

Figure 6 Service concept for RF testing and RF/BB tuning .............................................................................. 2–19

Figure 7 Service concept for RF testing and RF/BB tuning .............................................................................. 2–20

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Service Devices and Service Concepts

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RM-509; RM-510; RM-511 Service Devices and Service Concepts

Service devices

Product specific devices

The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-509; RM-510; RM-511. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts.

FS-104 Flash adapter

•

FS-104 is equipped with a clip interlock system

•

provides standardised interface towards Control Unit

•

multiplexing between USB and FBUS media, controlled by VUSB

MJ-212 Module jig MJ-212 is meant for component level troubleshooting.

The jig includes an RF interface for GSM and WCDMA. In addition, it has the following features:

•

Provides mechanical interface with the engine module

•

Provides galvanic connection to all needed test pads in module

•

Multiplexing between USB and FBUS media, controlled by Vusb

•

MMC interface

•

Duplicated SIM connector

•

Connector for control unit

•

Access for AV- and USB connectors

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RM-509; RM-510; RM-511

Service Devices and Service Concepts

Using MJ-212 module jig

Steps

1. Insert the UI-flex to the supporting frame in the MJ-212 module jig as shown in the picture.

Make sure that the coax cable is correctly assembled. Attach the direct cable end to engine side and the cable end at 90-degree angle to UI side, as shown in the picture below:

Note: Wrong assembly of the coax cable causes a display reset every 3-5 seconds.

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RM-509; RM-510; RM-511 Service Devices and Service Concepts

2. Assemble the display module to the UI flex in the supporting frame.

Rework jigs and stencils

RJ-230 Soldering jig RJ-230 is a soldering jig used for soldering and as a rework jig for the

engine module.

General devices

AC-35 Power supply Universal power supply for FPS-21; included in the FPS-21 sales

package. Input 100V…230V 50Hz…60Hz, output voltage of 12 V and output

current up to 3 A.

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Service Devices and Service Concepts

ACF-8 Universal power

supply

The ACF-8 universal power supply is used to power FLS-5.

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RM-509; RM-510; RM-511 Service Devices and Service Concepts

CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash

adapter. It requires an external 12 V power supply. The unit has the following features:

•

software controlled via USB

•

EM calibration function

•

Forwards FBUS/Flashbus traffic to/from terminal

•

Forwards USB traffic to/from terminal

•

software controlled BSI values

•

regulated VBATT voltage

•

2 x USB2.0 connector (Hub)

•

FBUS and USB connections supported

When using CU-4, note the special order of connecting cables and other service equipment:

Instructions

1 Connect a service tool (jig, flash adapter) to CU-4. 2 Connect CU-4 to your PC with a USB cable. 3 Connect supply voltage (12 V) 4 Connect an FBUS cable (if necessary). 5 Start Phoenix service software.

Note: Phoenix enables CU-4 regulators via USB when it is

started. Reconnecting the power supply requires a Phoenix restart.

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Service Devices and Service Concepts

FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

developed specifically for POS use.

Note: FLS-5 can be used as an alternative to PK-1.

FPS-21 Flash prommer

FPS-21 sales package:

•

FPS-21 prommer

•

AC-35 power supply

•

CA-31D USB cable

FPS-21 interfaces:

Front

•

Service cable connector Provides Flashbus, USB and VBAT connections to a mobile device.

•

SmartCard socket A SmartCard is needed to allow DCT-4 generation mobile device

programming.

Rear

•

DC power input For connecting the external power supply (AC-35).

•

Two USB A type ports (USB1/USB3) Can be used, for example, for connecting external storage memory

devices or mobile devices

•

One USB B type device connector (USB2) For connecting a PC.

•

Phone connector Service cable connection for connecting Flashbus/FLA.

•

Ethernet RJ45 type socket (LAN) For connecting the FPS-21 to LAN.

Inside

•

Four SD card memory slots For internal storage memory.

Note: In order to access the SD memory card slots inside

FPS-21, the prommer needs to be opened by removing the front panel, rear panel and heatsink from the prommer body.

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PK-1 Software protection

key

PK-1 is a hardware protection key with a USB interface. It has the same functionality as the PKD-1 series dongle.

PK-1 is meant for use with a PC that does not have a series interface. To use this USB dongle for security service functions please register

the dongle in the same way as the PKD-1 series dongle. PKD-1 SW security device

SW security device is a piece of hardware enabling the use of the service software when connected to the parallel (LPT) port of the PC.

Without the device, it is not possible to use the service software. Printer or any such device can be connected to the PC through the

device if needed.

SB-6 Bluetooth test and

interface box (sales package)

The SB-6 test box is a generic service device used to perform Bluetooth bit error rate (BER) testing, and establishing cordless FBUS connection via Bluetooth. An ACP-8x charger is needed for BER testing and an AXS-4 cable in case of cordless interface usage testing .

Sales package includes:

•

SB-6 test box

•

Installation and warranty information

SRT-6 Opening tool SRT-6 is used to open phone covers.

Note: The SRT-6 is included in the Nokia Standard Toolkit.

SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and

FPS-21.

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Service Devices and Service Concepts

SS-62 Generic flash adapter

base for BB5

•

generic base for flash adapters and couplers

•

SS-62 equipped with a clip interlock system

•

provides standardised interface towards Control Unit

•

provides RF connection using galvanic connector or coupler

•

multiplexing between USB and FBUS media, controlled by VUSB

SS-93 Opening tool SS-93 is used for opening JAE connectors.

Note: The SS-93 is included in Nokia Standard Toolkit.

SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning

and testing. SX-4 is also needed together with FPS-21 when DCT-4 phones are

flashed.

Cables

CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections

between the PC and the phone.

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CA-128RS RF tuning cable Product-specific adapter cable for RF tuning.

•

Table 7 Attenuation values

Band Attenuation Rx

GSM850/900 0.30 dB GSM1800 0.40 dB GSM1900 0.40 dB WCDMA I 0.40 dB

CA-31D USB cable The CA-31D USB cable is used to connect FPS-21 to a PC. It is included

in the FPS-21 sales package.

CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-21 flash

prommer to the Point-Of-Sales (POS) flash adapter.

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Service Devices and Service Concepts

CA-89DS Cable Provides VBAT and Flashbus connections to mobile device

programming adapters.

DAU-9S MBUS cable The MBUS cable DAU-9S has a modular connector and is used, for

example, between the PC's serial port and module jigs, flash adapters or docking station adapters.

Note: Docking station adapters valid for DCT4 products.

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

jig or a control unit to supply a controlled voltage.

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Service concepts

POS (Point of Sale) flash concept

XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to

the RF measurement equipment. SMA to N-Connector approximately 610 mm. Attenuation for:

•

GSM850/900: 0.3+-0.1 dB

•

GSM1800/1900: 0.5+-0.1 dB

•

WLAN: 0.6+-0.1dB

Figure 2 POS flash concept

Type Description

Product specific tools

BL-4S Battery

Other tools

FLS-5 POS flash dongle

PC with Phoenix service software

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Type Description

Cables

CA-101 Micro USB cable

Flash concept with FPS-21

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Service Devices and Service Concepts

Figure 3 Basic flash concept with FPS-21

Type Description

Product specific devices

FS-104 Flash adapter

Other devices

FPS-21 Flash prommer box AC-35 Power supply PK-1 SW security device SS-46 Interface adapter

PC with Phoenix service software

Cables

CA-89DS Service cable

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RM-509; RM-510; RM-511 Service Devices and Service Concepts

Type Description

USB cable

CU-4 flash concept with FPS-21

Figure 4 CU-4 flash concept with FPS-21

Type Description

Product specific devices

FS-104 Flash adapter

Other devices

CU-4 Control unit FPS-21 Flash prommer box AC-35 Power supply PK-1 SW security device SS-62 Flash adapter base SX-4 Smart card (for DCT-4 generation mobile device programming)

PC with Phoenix service software

Cables

Issue 2 COMPANY CONFIDENTIAL Page 2 –17

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Type Description

PCS-1 Power cable CA-89DS Service cable

Standard USB cable USB cable

Module jig service concept

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Service Devices and Service Concepts

Figure 5 Module jig service concept

Type Description

Phone specific tools

MJ-212 Module jig

Other tools

CU-4 Control unit FPS-21 Flash prommer box PKD-1/PK-1 SW security device SX-4 Smart card

PC with Phoenix service software Measurement equipment

Cables

CA-128RS RF service cable (product-specific adapter cable)

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RM-509; RM-510; RM-511 Service Devices and Service Concepts

Type Description

PCS-1 DC power cable XRS-6 RF cable

USB cable GPIB control cable

Service concept for RF testing and RF/BB tuning

Figure 6 Service concept for RF testing and RF/BB tuning

Type Description

Product specific devices

MJ-212 Module jig

Other devices

CU-4 Control unit PK-1 SW security device SX-4 Smart card

Measurement equipment Smart card reader PC with Phoenix service software

Issue 2 COMPANY CONFIDENTIAL Page 2 –19

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Type Description

Cables

DAU-9S MBUS cable PCS-1 DC power cable XRS-6 RF cable

GPIB control cable USB cable

Bluetooth testing concept with SB-6

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Service Devices and Service Concepts

Figure 7 Service concept for RF testing and RF/BB tuning

Type Description

Product specific devices

FS-104 Flash adapter

Other devices

CU-4 Control unit SS-62 Flash adapter base PK-1 SW security device SX-4 Smart card SB-6 Bluetooth test and interface box

Smart card reader

Page 2 –20 COMPANY CONFIDENTIAL Issue 2

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Type Description

PC with Phoenix service software

Cables

DAU-9S MBUS cable PCS-1 DC power cable

USB cable

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Page 2 –22 COMPANY CONFIDENTIAL Issue 2

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Nokia Customer Care

3 — BB Troubleshooting and

Manual Tuning Guide

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Table of Contents

Baseband self tests in Phoenix .............................................................................................................................3–5

Power and charging troubleshooting..................................................................................................................3–7

Dead or jammed device troubleshooting.......................................................................................................3–7

Power key troubleshooting..............................................................................................................................3–9

General voltage checking troubleshooting ................................................................................................ 3–10

General power checking................................................................................................................................ 3–12

Charging troubleshooting ............................................................................................................................. 3–13

USB charging troubleshooting...................................................................................................................... 3–13

Battery current measuring fault troubleshooting ...................................................................................... 3–14

Clocking troubleshooting .............................................................................................................................. 3–16

Interface troubleshooting .................................................................................................................................. 3–17

Flash programming fault troubleshooting.................................................................................................. 3–17

SIM card troubleshooting .............................................................................................................................. 3–20

MicroSD card troubleshooting....................................................................................................................... 3–22

USB data interface troubleshooting............................................................................................................. 3–23

User interface troubleshooting.......................................................................................................................... 3–24

Keypad and side key troubleshooting ......................................................................................................... 3–24

Reminder light troubleshooting................................................................................................................... 3–26

Keypad illumination troubleshooting.......................................................................................................... 3–26

Camera key illumination troubleshooting................................................................................................... 3–28

Display module troubleshooting.................................................................................................................. 3–29

General instructions for display troubleshooting.................................................................................. 3–29

Display module troubleshooting............................................................................................................. 3–30

Hall sensor troubleshooting ......................................................................................................................... 3–31

GPS troubleshooting ........................................................................................................................................... 3–33

GPS antenna.................................................................................................................................................... 3–33

GPS layout and basic test points................................................................................................................... 3–34

GPS settings for Phoenix................................................................................................................................ 3–34

GPS control................................................................................................................................................. 3–34

GPS Quick Test window ............................................................................................................................ 3–35

GPS failure troubleshooting.......................................................................................................................... 3–36

GPS basic checks troubleshooting ................................................................................................................ 3–37

Bluetooth and FM radio ...................................................................................................................................... 3–39

Bluetooth troubleshooting ........................................................................................................................... 3–39

FM radio troubleshooting.............................................................................................................................. 3–40

Camera module troubleshooting....................................................................................................................... 3–41

Main (back) camera troubleshooting........................................................................................................... 3–41

Taking and evaluating test pictures with main camera ....................................................................... 3–41

Camera troubleshooting........................................................................................................................... 3–42

Camera hardware troubleshooting......................................................................................................... 3–42

Camera flash LED troubleshooting .......................................................................................................... 3–43

Secondary (front) camera troubleshooting................................................................................................. 3–44

Evaluating videocall picture quality from secondary camera .............................................................. 3–44

Secondary camera troubleshooting........................................................................................................ 3–45

Audio troubleshooting........................................................................................................................................ 3–47

Audio troubleshooting test instructions...................................................................................................... 3–47

Internal earpiece troubleshooting ............................................................................................................... 3–51

Internal microphone troubleshooting......................................................................................................... 3–51

Internal handsfree (IHF) troubleshooting.................................................................................................... 3–53

External earpiece troubleshooting............................................................................................................... 3–54

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External microphone troubleshooting......................................................................................................... 3–55

Acoustics troubleshooting............................................................................................................................. 3–56

Introduction to acoustics troubleshooting ............................................................................................ 3–56

Earpiece troubleshooting......................................................................................................................... 3–57

IHF troubleshooting.................................................................................................................................. 3–58

Microphone troubleshooting ................................................................................................................... 3–59

Vibra troubleshooting.................................................................................................................................... 3–60

Baseband manual tuning guide......................................................................................................................... 3–61

Certificate restoring for BB5 products.......................................................................................................... 3–61

Energy management calibration.................................................................................................................. 3–66

List of Tables

Table 8 Display module troubleshooting cases................................................................................................ 3–29

Table 9 Pixel defects ........................................................................................................................................... 3–29

Table 10 Calibration value limits ....................................................................................................................... 3–66

List of Figures

Figure 8 Flashing pic 1. Take single trig measurement for the rise of the BSI signal.................................. 3–18

Figure 9 Flashing pic 2. Take single trig measurement for the rise of the BSI signal.................................. 3–19

Figure 10 GPS antenna and GPS block location................................................................................................ 3–33

Figure 11 GPS layout and basic test points....................................................................................................... 3–34

Figure 12 GPS Control dialog box....................................................................................................................... 3–35

Figure 13 GPS Quick Test window for GPS troubleshooting ........................................................................... 3–36

Figure 14 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is

connected. ................................................................................................................................................. 3–49

Figure 15 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is

connected. ................................................................................................................................................. 3–49

Figure 16 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected....

3–50

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Baseband self tests in Phoenix

Context

Always start the troubleshooting procedure by running the Phoenix self tests. If a test fails, please follow the diagram below.

If the phone is dead and you cannot perform the self tests, go to

Dead or jammed device troubleshooting.

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Troubleshooting flow

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Power and charging troubleshooting

Dead or jammed device troubleshooting

Troubleshooting flow - Page 1 of 2

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Troubleshooting flow - Page 2 of 2

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Power key troubleshooting

Troubleshooting flow

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General voltage checking troubleshooting

Troubleshooting flow - Page 1 of 2

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Troubleshooting flow - Page 2 of 2

Issue 2 COMPANY CONFIDENTIAL Page 3 –11

Page 60

General power checking

Check the following voltages:

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BB Troubleshooting and Manual Tuning Guide

Signal

Rename

VIO Pearl/Gazoo ON ON 1.8 Memory, I/Os,

VBACK Pearl/Gazoo ON ON 2.5 Back-up

VSIM Pearl/Gazoo ON ON 1.8/3.0 SIM card VAUX1 Pearl/Gazoo ON ON 2.8 Main and 2nd

VANA Pearl/Gazoo ON ON 2.5 Audio VR1 Pearl/Gazoo OFF ON 2.5 Crystal

VRFC Pearl/Gazoo OFF ON 1.8 RAP3Gv4

Regulator Sleep Idle Nominal

voltage

Main user Notes

display, main and 2nd camera, BTHFMTXRDS3. 0

battery

camera, display and hall sensor

oscillators

converters VRCP1 Pearl/Gazoo 4.75 To RF parts VREF Pearl/Gazoo ON ON 1.25 RF reference VCORE Pearl/Gazoo ON ON 1.2 RAP3Gv4

digital

VOUT Pearl/Gazoo OFF OFF 2.5 Video switch VCAM_2V8 N1421 OFF OFF 2.8 Camera Disabled in

VCAM_1V8 N1420 OFF OFF 1.800 Camera Disabled in

VMEM Pearl/Gazoo OFF OFF 2.9 microSD Disabled in

Can change due to RAP3Gv4 version & SW

sleep

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Charging troubleshooting

Troubleshooting flow

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USB charging troubleshooting

Troubleshooting flow

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Battery current measuring fault troubleshooting

Troubleshooting flow

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Clocking troubleshooting

Troubleshooting flow

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Interface troubleshooting

Flash programming fault troubleshooting

Troubleshooting flow - Page 1 of 2

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Troubleshooting flow - Page 2 of 2

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Figure 8 Flashing pic 1. Take single trig measurement for the rise of the BSI signal

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Figure 9 Flashing pic 2. Take single trig measurement for the rise of the BSI signal

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SIM card troubleshooting

Troubleshooting flow

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MicroSD card troubleshooting

Troubleshooting flow

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USB data interface troubleshooting

Troubleshooting flow - Page 1 of 2

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Troubleshooting flow - Page 2 of 2

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User interface troubleshooting

Keypad and side key troubleshooting

Context

If one or more keys are stuck, so that the key does not react when a keydome or the side key is pressed, the failure is caused by mechanical reasons (dirt, rust, mechanical damage, etc.)

If the failure mode is not clear, start with the Keyboard test in Phoenix.

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Troubleshooting flow

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Reminder light troubleshooting

Troubleshooting flow

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Keypad illumination troubleshooting

Troubleshooting flow

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Camera key illumination troubleshooting

Troubleshooting flow

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Display module troubleshooting

General instructions for display troubleshooting

Context

•

The display is in a normal mode when the phone is in active use.

•

Display is in a sleep mode when the phone is in the screen saver mode.

Table 8 Display module troubleshooting cases

Display blank There is no image on the display. The display looks

the same when the phone is on as it does when the phone is off. The backlight can be on in some cases.

Image on the display not correct Image on the display can be corrupted or a part of

the image can be missing. If a part of the image is missing, change the display module. If the image is otherwise corrupted, follow the appropriate troubleshooting diagram.

Backlight dim or not working at all Backlight LED components are inside the display

module. Backlight failure can also be in the connector or in the backlight power source in the main engine of the phone.

This means that in case the display is working (image OK), the backlight is faulty.

Visual defects (pixel) Pixel defects can be checked by controlling the

display with Phoenix. Use both colours, black and white, on a full screen.

The display may have some random pixel defects that are acceptable for this type of display. The criteria when pixel defects are regarded as a display failure, resulting in a replacement of the display, are presented the following table.

Table 9 Pixel defects

Item White dot defect Black dot

defect

1 Defect counts R G B White Dot

Total

1 1

Total

1 1 1 1

2 Combined

defect counts

Issue 2 COMPANY CONFIDENTIAL Page 3 –29

Not allowed. Two single dot defects that are within 5 mm of each other should be

interpreted as combined dot defect.

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Steps

1. Verify with a working display that the fault is not on the display module itself. The display module cannot be repaired.

2. Check that the cellular engine is working normally. i To check the functionality, connect the phone to a docking station. ii Start iii Read the phone information to check that also the application engine is functioning normally (you

3. Proceed to the display troubleshooting flowcharts. Use the Display Test tool in

Phoenix

should be able to read the APE ID).

service software.

Phoenix

to find the detailed fault mode.

Display module troubleshooting

Context

The display module consists of two different displays, a main display and a secondary display. The state of the displays is determined by the state of the phone.

Fold Main display Secondary display

Open On Off Closed Off On

Use the display test tool in Phoenix to find the detailed fault mode.

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Troubleshooting flow

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Hall sensor troubleshooting

Troubleshooting flow

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GPS troubleshooting

GPS antenna

The GPS antenna covers the GPS band. The GPS antenna is a ceramic SMT type, mounted directly on the engine PWB.

Figure 10 GPS antenna and GPS block location

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GPS layout and basic test points

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Figure 11 GPS layout and basic test points

VBat, ASIC internal LDO voltages, and clocks are available as shown in figure above.

GPS settings for Phoenix

GPS control

Context

Use the following to test GPS using Phoenix.

Steps

1. Start Phoenix service software.

2. From the File menu, select Scan Product and check that the correct product version is displayed.

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3. From the Testing menu, select GPS Control. This opens up

figure below, and enables the GPS.

GPS Control

dialogue box, as shown in the

Figure 12 GPS Control dialog box

Select Receiver On to confirm the GPS is enabled and is in idle mode; at this point all clocks should be present, GPS_En_Reset & SleepX should be high, and Vdd_Dig, Vcc_TCXO & Vcc_PLL will be present.

Receiver On turns on all RF sections of the ASIC and so all LDOs will be on. These checks are part of GPS

basic checks troubleshooting (page 3–37).

GPS Quick Test window

The

GPS Quick Test

is correct and click Start Test. (Select Help for further information). This test will perform three tests in one; Self Test, Oscillator Test and CW Test, and will provide a Pass/Fail

response. The

troubleshooting (page 3–36).

window has all the necessary functionality for GPS troubleshooting. Ensure the test setup

GPS Quick Test

window also contains a Receiver On button. These checks are part of GPS failure

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Figure 13 GPS Quick Test window for GPS troubleshooting

GPS failure troubleshooting

Context

GPS troubleshooting is broken down into two parts: general GPS failure troubleshooting and GPS basic checks troubleshooting. The GPS failure troubleshooting flow can be followed and, where applicable, will feed into the GPS basic checks troubleshooting flow.

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Troubleshooting flow

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GPS basic checks troubleshooting

Troubleshooting flow

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Bluetooth and FM radio

Bluetooth troubleshooting

Troubleshooting flow

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FM radio troubleshooting

Troubleshooting flow

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Camera module troubleshooting

Main (back) camera troubleshooting

Taking and evaluating test pictures with main camera

When

•

When

•

taking

Avoid bright fluorescent light, 50/60Hz electrical network or high artificial illumination levels If the phone is hot, let it rest for a while before taking the picture Make sure the optical system is clean Use highest possible resolution Make sure the light is sufficient (bright office lightning) Do not take the picture towards a light source Hold the phone as still as possible when taking the picture If camera has auto focus: Pictures should be taken both at infinity ~>2m and at macro distance ~10-15 cm

in order to verify auto focus functionality

evaluating

The center of the picture is sharper than the edges The image may be blurred, though it does not show in the viewfinder Analyse the picture from your PC monitor, full colour setting is recommended If possible, compare with a picture of the same motive taken with a similar Nokia device If camera has auto focus: Remember that the white focussing frame which appears when the camera

button is pressed halfway down, must turn green for auto focus lock. If the frame turns red, the camera is not focussed!

a test picture, remember the following:

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Camera troubleshooting

Troubleshooting flow

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Camera hardware troubleshooting

Troubleshooting flow

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Camera flash LED troubleshooting

Troubleshooting flow

RM-509; RM-510; RM-511

BB Troubleshooting and Manual Tuning Guide

Secondary (front) camera troubleshooting

Evaluating videocall picture quality from secondary camera

When testing the picture quality of a videocall, remember the following:

•

Avoid bright fluorescent light, 50/60Hz electrical network or high artificial illumination levels

•

Make sure the optical system is clean

•

Make sure the light is suffiecient (bright office lightning)

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•

Do not take the picture towards light source

•

Hold the phone as still as possible when evaluating the video call image quality.

•

Distance should be approximately 40 cm

When

•

evaluating

Note: Always use the "troubled" phone when evaluating a picture in a video call. Do not evaluate

the picture on the receiving phone. The center of the picture is sharper than the edges If possible, compare with the picture on another Nokia device in a videocall, and of the same motive.

the picture quality of a video call, remember the following:

Secondary camera troubleshooting

Troubleshooting flow

Note: Phone must be in a video call for the secondary camera to be active.

Note: Always use the "troubled" phone when evaluating a picture in a video call. Do not evaluate

the picture on the receiving phone.

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Audio troubleshooting

Audio troubleshooting test instructions

Differential external earpiece and internal earpiece outputs can be measured either with a single-ended or a differential probe.

When measuring with a single-ended probe each output is measured against the ground. Internal handsfree output is measured using a current probe, if a special low-pass filter designed for

measuring a digital amplifier is not available. Note also that when using a current probe, the input signal frequency must be set to 2kHz.

The input signal for each loop test can be either single-ended or differential.

Required equipment

The following equipment is needed for the tests:

•

Oscilloscope

•

Function generator (sine waveform)

•

'Active speaker' or 'speaker and power amplifier'

•

Sound level meter

•

Current probe

•

Phoenix service software

•

Battery voltage 3.7V

Test procedure

Audio can be tested using the Phoenix audio routings option. Five different audio loop paths can be activated:

•

External microphone to Internal earpiece

•

External microphone to right Internal handsfree speaker

•

External microphone to left Internal handsfree speaker

Each audio loop sets routing from the specified input to the specified output enabling a quick in-out test. Loop path gains are fixed and they cannot be changed using Phoenix. Correct pins and signals for each test are presented in a table in the following section.

Phoenix audio loop tests and test results

The results presented in this table apply when no accessory is connected and battery voltage is set to 3.7V. Earpiece, internal microphone and speaker are in place during measurement. Applying a headset accessory

during measurement causes a significant drop in measured quantities. The gain values presented in the table apply for a differential output vs. single-ended/differential input.

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BB Troubleshooting and Manual Tuning Guide

Loop test Input

External Mic to External Earpiece

External Mic to Internal Earpiece

terminal

XMICP and GND

XMICN and GND

XMICP and GND

XMICN and GND

Output

terminal

HSEAR R and GND

HSEAR L and GND

HSEAR R and GND

HSEAR L and GND

EarP and GND

EarN and GND

EarP and GND

EarN and GND

Path

gain [dB]

16.7 100 680 1.2 NA

10.9 100 353 1.2 NA

Input voltage [mVpp]

Output voltage [mVpp]

Output

DC level

[V]

Output

current

[mA]

External Mic to Internal handsfree

XMICP and GND

XMICN and GND

B2102 pads 28.1 100 2540 0 112mA

(calc.)

B2102 pads

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Measurement data

Figure 14 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is connected.

If a special low-pass filter designed for measuring digital amplifiers is unavailable, the measurement must be performed with a current probe and the input signal frequency must be 2kHz.

Figure 15 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is connected.

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Figure 16 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected.

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Internal earpiece troubleshooting

Troubleshooting flow

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Internal microphone troubleshooting

Troubleshooting flow

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BB Troubleshooting and Manual Tuning Guide

Page 3 –52 COMPANY CONFIDENTIAL Issue 2

Nokia RM509, RM510, RM511, 3710 fold, 3711 fold Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Amendment Record Sheet

Copyright

Warnings and cautions

For your safety

Care and maintenance

ESD protection

Battery information

Company policy

Nokia 3710 fold; Nokia 3711 fold; L3&4 Service Manual Structure

Product selection

Product features and sales package

Product and module list

Mobile enhancements

Technical specifications

General specifications

Battery endurance

Main RF characteristics for GSM 850/900/1800/1900, WCDMA 900/1700-2100/2100 and WCDMA 850/1900/2100 phones

Environmental conditions

Service devices

Product specific devices

FS-104 Flash adapter

MJ-212 Module jig MJ-212 is meant for component level troubleshooting.

Using MJ-212 module jig

Rework jigs and stencils

RJ-230 Soldering jig RJ-230 is a soldering jig used for soldering and as a rework jig for the

General devices

AC-35 Power supply Universal power supply for FPS-21; included in the FPS-21 sales

ACF-8 Universal power

CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash

FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

FPS-21 Flash prommer

PK-1 Software protection

SB-6 Bluetooth test and

SRT-6 Opening tool SRT-6 is used to open phone covers.

SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and

SS-62 Generic flash adapter

SS-93 Opening tool SS-93 is used for opening JAE connectors.

SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning

Cables

CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections

CA-128RS RF tuning cable Product-specific adapter cable for RF tuning.

CA-31D USB cable The CA-31D USB cable is used to connect FPS-21 to a PC. It is included

CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-21 flash

CA-89DS Cable Provides VBAT and Flashbus connections to mobile device

DAU-9S MBUS cable The MBUS cable DAU-9S has a modular connector and is used, for

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

Service concepts

POS (Point of Sale) flash concept

XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to

Flash concept with FPS-21

CU-4 flash concept with FPS-21

Module jig service concept

Service concept for RF testing and RF/BB tuning

Bluetooth testing concept with SB-6

Baseband self tests in Phoenix

Power and charging troubleshooting

Dead or jammed device troubleshooting

Power key troubleshooting

General voltage checking troubleshooting

General power checking

Charging troubleshooting

USB charging troubleshooting

Battery current measuring fault troubleshooting

Clocking troubleshooting

Interface troubleshooting

Flash programming fault troubleshooting

SIM card troubleshooting

MicroSD card troubleshooting

USB data interface troubleshooting

User interface troubleshooting

Keypad and side key troubleshooting

Reminder light troubleshooting

Keypad illumination troubleshooting

Camera key illumination troubleshooting

Display module troubleshooting

General instructions for display troubleshooting