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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
SERVICE MANUAL
Level 1&2
RM-491
Transceiver characteristics
Band:
WCDMA 900/1900/2100
GSM/EDGE 850/900/1800/1900
Display:
2.6" QVGA 320x240, 16 M colours
Keypad:
Alphanumeric keypad and Function keypad
Camera:
5MP Carl Zeiss, Dual LED flash, secondary camera CIF
for video calling
Operating System:
S60 3rd Edition, Feature Pack 2
Connections:
Micro USB connector with charging capability, 3.5 mm
Nokia AV connector, 2 mm DC jack connector,
Bluetooth 2.0, A-GPS, WLAN 802.11b/g
Transceiver with BL-5F battery pack
Talk time Standby
GSM:
Up to 430 min
WCDMA:
Up to 260 min
GSM:
Up to 380 hours
WCDMA:
Up to 380 hours
GPS Navigation
Car navigation:
Up to 350 min
Pedestrian navigation:
Up to 370 min
Note: Talk times are dependant on network
parameters and phone settings.
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
Table of contents
1. Change history ............................................................................................................................................................................... 3
2. Copyright .......................................................................................................................................................................................... 4
3. Warnings and cautions ............................................................................................................................................................... 5
3.1 Warnings ................................................................................................................................................................................ 5
3.2 Cautions .................................................................................................................................................................................. 5
4. ESD protection ................................................................................................................................................................................ 6
5. Care and maintenance ................................................................................................................................................................ 7
6. Battery information ..................................................................................................................................................................... 8
7. Exploded view ................................................................................................................................................................................ 9
8. Service devices .............................................................................................................................................................................10
9. SW-update .....................................................................................................................................................................................11
10. Disassembly instructions .....................................................................................................................................................12
11. Assembly hints ........................................................................................................................................................................18
12. Solder components ................................................................................................................................................................19
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
1. CHANGE HISTORY
Status Version No. Date Comments
Approved 1.0 10.06.2009
The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to
carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA
service suppliers, and the content of it is confidential. Please note that NOKIA provides also other
guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and
comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may
exist. If you find any errors or if you have further suggestions, please notify NOKIA using the
address below:
CMO Operation & Logistics
Training and Vendor Development
Multimedia Creation & Support
mailto:Service.Manuals@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified,
so watch always out for the newest version.
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2. COPYRIGHT
Copyright © 2009 Nokia. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in
any form without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of
Nokia Corporation. Other product and company names mentioned herein may be trademarks or
tradenames of their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes
and improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special,
incidental, consequential or indirect damages howsoever caused.
The contents of this document are provided “as is”. Except as required by applicable law, no
warranties of any kind, either express or implied, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose, are made in relation to the
accuracy, reliability or contents of this document. Nokia reserves the right to revise this
document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
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3. WARNINGS AND CAUTIONS
Please refer to the phone’s user guide for instructions relating to operation, care and
maintenance including important safety information. Note also the following:
3.1 Warnings
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,
EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF
ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING
AREAS ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT
A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS.
OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
3.2 Cautions
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing
5. Ensure all cables and wires are repositioned correctly
strap is worn.
and alignment.
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4. ESD PROTECTION
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
Nokia requires that service points have sufficient ESD protection (against static
electricity) when servicing the phone.
Any product of which the covers are removed must be handled with ESD
protection. The SIM card can be replaced without ESD protection if the product
is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be
damaged by static electricity discharge.
All ESD sensitive parts must be packed in metallized protective bags during
shipping and handling outside any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product
components must be done under ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD
Protected Area.
For more information and local requirements about ESD protection and ESD
Protected Area, contact your local Nokia After Market Services representative.
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5. CARE AND MAINTENANCE
This product is of superior design and craftsmanship and should be treated with care. The
suggestions below will help you to fulfil any warranty obligations and to enjoy this product for
many years.
Keep the phone and all its parts and accessories out of the reach of small children.
Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can
contain minerals that will corrode electronic circuits.
Do not use or store the phone in dusty, dirty areas. Its moving parts can be
damaged.
Do not store the phone in hot areas. High temperatures can shorten the life of
electronic devices, damage batteries, and warp or melt certain plastics.
Do not store the phone in cold areas. When it warms up (to its normal temperature),
moisture can form inside, which may damage electronic circuit boards.
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
Do not drop, knock or shake the phone. Rough handling can break internal circuit
boards.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the
phone.
Do not paint the phone. Paint can clog the moving parts and prevent proper
operation.
Use only the supplied or an approved replacement antenna. Unauthorised antennas,
modifications or attachments could damage the phone and may violate regulations
governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any accessory.
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6. BATTERY INFORMATION
Note: A new battery’s full performance is achieved only after two or three complete charge and
discharge cycles! The battery can be charged and discharged hundreds of times but it will
eventually wear out.
When the operating time (talk-time and standby time) is noticeably shorter than normal, it is
time to buy a new battery. Use only batteries approved by the phone manufacturer and
recharge the battery only with the chargers approved by the manufacturer.
Unplug the charger when not in use. Do not leave the battery connected to a charger for longer
than a week, since overcharging may shorten its lifetime.
If left unused a fully charged battery will discharge itself over time Temperature extremes can
affect the ability of your battery to charge.
For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by
leaving the product switched on until it turns itself off (or by using the battery discharge facility
of any approved accessory available for the product).
Do not attempt to discharge the battery by any other means Use the battery only for its
intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object
(coin, clip or pen) causes direct connection of the + and - terminals of the battery (metal strips
on the battery) for example when you carry a spare battery in your pocket or purse.
Shortcircuiting the terminals may damage the battery or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions,
will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C
and 25°C (59°F and 77°F).
A phone with a hot or cold battery may temporarily not work, even when the battery is fully
charged. Batteries’ performance is particularly limited in temperatures well below freezing.
Do not dispose batteries in a fire! Dispose of batteries according to local regulations (e.g.
recycling).
Do not dispose as household waste.
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
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7. EXPLODED VIEW
WINDOW ASSY
I0001
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
FUNCTION KEYMAT
I0002
ALPHA KEYMAT
I0201
A1=A-COVER ASSY
(I0003 - I0004)
A-COVER
I0003
EARPIECE
I0004
LCD AM TFT CGS 240x320
I0005
A2=MAIN FLEX ASSY
(I0104 - I0107)
MAIN FLEX
I0106
MAIN FLEX
ADHESIVE UPPER
I0101
SCREW M1.4X2.1 TORX
I0006
A4=LIGHT SWAP PACKAGE
(I0205 - I0208)
BTFM SHIELD LID
I0206
A3=UI ASSY (I0202 - I0203)
ALPHA KEYMAT ADHESIVE
I0202
ALPHA DOMESHEET
I0203
UI BOARD
CONNECTING FLEX ASSY
I0204
FUNCTION KEYMAT ADHESIVE
I0105
FUNCTION DOMESHEET
I0104
WINDOW
CAPASITIVE FLEX ADHESIVE
I0107
MAIN FLEX ADHESIVE LOWER
I0102
SLIDE MODULE
I0103
RAPUYAMA SHIELD LID
I0205
LIGHTSWAPPWB
I0207
TYPE LABEL
I0208
CAMERA MOD 5MP
I0209
A5=C-COVER ASSY
(I0210 - I0214, I9998)
CONN CHR DIA 2.0mm W L/G
I0212
WATER INGRESS LABEL
I9998
MEMORY DOOR
I0213
SCREW 1.6X5.5
I0216
Ver. 1.0
Only available as
assembly
IHF SPEAKER
I0210
IHF SPEAKER GASKET
I0211
C-COVER
I0214
INTERNAL ANTENNA
I0215
BATTERY COVER ASSY
I0217
These parts can not be
reused after removal
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8. SERVICE DEVICES
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
FLS-5 Flash Device
BL-5F Battery
CA-101 Service Cable
AC-8 Travel Charger
NMP standard toolkit (v2)
SS-100 Camera removal tool
For more information, refer to the
Service Bulletin (SB-011) on NOKIA
Online. Supplier or manufacturer
contacts for tool re-order can be
found in “Recommended service
equipment” document on NOKIA
Online.
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9. SW-UPDATE
Flash concept- (Point of Sales)
To use the FLS-5 Flash Dongle, follow the user guide inside the sales package.
Please check always for the latest version of flash software, wich is available on Nokia Online.
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
10. DISASSEMBLY INSTRUCTIONS
1) Nokia 6710 Navigator disassembly. 2) You must use the Nokia Standard Toolkit version
2 and the 2 mm charger plug. You will also need the
SS-100 camera removal tool.
3) To remove the BATTERY COVER first use the finger
groove to release the cover.
4) Use the SRT-6 to release the ALPHA KEYMAT. Make
sure the keymat is completely detached and remove
it in the direction shown.
4) Release the two clips in the middle of the cover
by pressing the cover lightly from both sides. Then
remove the BATTERY COVER. If there is a battery
inserted, remove it also.
6) Unscrew the four TORX+ size 6 screws in the
order shown. Do not use them again.
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
7) Carefully release the two clips with the SS-93.
Insert the SS-93 between the upper and lower block
and lift the upper block slightly. Be careful with the
8) Use the SS-93 to disconnect the MAIN FLEX from
the engine board. While opening the connector, be
careful to not to damage it!
components underneath.
9) The upper block can now be separated. 10) Use the SS-93 to disconnect the CONNECTING
FLEX from the engine board. Be careful with the
components around the connector! Then separate
the UI BOARD ASSEMBLY.
11) To disconnect the CONNECTING FLEX, first open
the locking mechanism of the connector with the
SS-93. Then separate the flex. Be careful not to
damage the connector.
12) Detach the ALPHA DOMESHEET with the dental
tool. Be aware of the sharp point of the dental tool be careful to not to injure yourself. The ALPHA
KEYMAT ADHESIVE and the ALPHA DOMESHEET cannot
be reused.
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
13) Lift up the LIGHT SWAP PWB. 14) Push the SS-100 camera removal tool down
until the camera retaining clips are released. Lift up
the SS-100 and remove the CAMERA.
15) Use the charger plug to detach the DC jack
including the light guide from C-COVER ASSY.
Remove the DC jack with the tweezers.
17) Use the SS-93 to lift up the IHF SPEAKER. Remove
the IHF SPEAKER GASKET with the tweezers. The
speaker, the speaker adhesive and the gasket
cannot be reused.
16) Detach the MEMORY DOOR.
18) Carefully lift up the ANTENNA ASSY with the
dental tool. The ANTENNA ASSY has always to be
renewed.
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
19) To detach the FUNCTION KEYMAT first release
these two clips with the SS-93.
20) Use the SRT-6 to carefully lift up the FUNCTION
KEYMAT. Make sure the keymat is completely
detached.
21) The FUNCTION KEYMAT can be removed. 22) Move the SLIDE to the opposite side.
23) Unscrew the two TORX + size 4 screws in the
order shown. Do not use them again.
24) Insert the SS-93 between the A-COVER ASSY and
the SLIDE ASSY. Slide the SS-93 around the upper
block to detach the SLIDE ASSY from A-COVER ASSY.
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
25) Before the A-COVER can be separated make sure
that the CAPACITIVE FLEX is detached from the ACOVER.
26) Remove the SLIDE ASSY in the direction shown.
Be careful with the hooks on the bottom side of the
A-COVER.
27) Protect the LCD with protective film. 28) Use the dental tool to open the four clips
holding the UI BOARD ASSEMBLY.
29) Turn the UI BOARD ASSEMBLY as shown to gain
acces to the LCD connector.
30) Use the SS-93 to unlock the locking mechanism
of the LCD connector. While opening the connector,
be careful to not to damage the connector!
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Nokia 6710 Navigator RM-491
Service Manual Level 1&2
31) Carefully disconnect the LCD connector and then
lift up the LCD with the SS-93.
33) Use the SS-93 to carefully detach the MAIN FLEX
ASSY from the SLIDE MODULE. The MAIN FLEX ASSY
cannot be used again. MAIN FLEX ADHESIVE UPPER /LOWER have always to be renewed.
32) Pull the flex connector carefully through the
gap.
34) Use the dental tool to lever out the EARPIECE. Do
not use the EARPIECE again.
-END OF DISASSEMBLY-
35) Nokia 6710 Navigator disassembly is now
complete.
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11. ASSEMBLY HINTS
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
1) Tighten the two TORX+ size 4 screws to the
torque of 12Ncm in the order shown.
3) When assemling the device and if the MAIN FLEX
ASSY has not been disassembled, remove WINDOW
CAPASITIVE FLEX ADHESIVE and replace it always
with a new one. Be careful not to damage the
capasitive flex area!
2) Tighten the four TORX+ size 6 screws to the
torque of 17Ncm in the order shown.
4) When placing the SLIDE ASSY make sure these
hooks are correctly attached.
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12. SOLDER COMPONENTS
Nokia 6710 Navigator RM-491
Service Manual Level 1&2
F2000
X2400
TOP
X2401
X2421
X2420
X7591
X7592
X7590
F3300
V4407 G2200
S2500
V4402
BOTTOM
S2501
V4401
Ver. 1.0
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V4404
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