1. Change history .......................................................................................................................................................................... 3
5. Care and maintenance ........................................................................................................................................................... 7
6. Battery information ................................................................................................................................................................ 8
8. Service devices ........................................................................................................................................................................ 10
The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to
carry out service to NOKIA products. This Service Manual is to be used only by authorized
NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides
also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these
regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may
exist. If you find any errors or if you have further suggestions, please notify NOKIA using the
address below:
CMO Operation & Logistics
Training and Vendor Development
Multimedia Creation & Support
mailto:Service.Manuals@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified,
so watch always out for the newest version.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in
any form without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of
Nokia Corporation. Other product and company names mentioned herein may be trademarks or
tradenames of their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes
and improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special,
incidental, consequential or indirect damages howsoever caused.
The contents of this document are provided “as is”. Except as required by applicable law, no
warranties of any kind, either express or implied, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose, are made in relation to the
accuracy, reliability or contents of this document. Nokia reserves the right to revise this
document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
Please refer to the phone’s user guide for instructions relating to operation, care and
maintenance including important safety information. Note also the following:
3.1 Warnings
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,
EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF
ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING
AREAS ETC.
Nokia 6720 classic RM-424 / RM-564
Service Manual Level 1&2
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
3.2 Cautions
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing
5. Ensure all cables and wires are repositioned correctly
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT
A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS.
OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Nokia requires that service points have sufficient ESD protection (against static
electricity) when servicing the phone.
Any product of which the covers are removed must be handled with ESD
protection. The SIM card can be replaced without ESD protection if the product
is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be
damaged by static electricity discharge.
All ESD sensitive parts must be packed in metallized protective bags during
shipping and handling outside any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product
components must be done under ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD
Protected Area.
For more information and local requirements about ESD protection and ESD
Protected Area, contact your local Nokia After Market Services representative.
This product is of superior design and craftsmanship and should be treated with care. The
suggestions below will help you to fulfil any warranty obligations and to enjoy this product for
many years.
• Keep the phone and all its parts and accessories out of the reach of small children.
• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can
contain minerals that will corrode electronic circuits.
•Do not use or store the phone in dusty, dirty areas. Its moving parts can be
damaged.
•Do not store the phone in hot areas. High temperatures can shorten the life of
electronic devices, damage batteries, and warp or melt certain plastics.
•Do not store the phone in cold areas. When it warms up (to its normal temperature),
moisture can form inside, which may damage electronic circuit boards.
Nokia 6720 classic RM-424 / RM-564
Service Manual Level 1&2
•Do not drop, knock or shake the phone. Rough handling can break internal circuit
boards.
•Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the
phone.
•Do not paint the phone. Paint can clog the moving parts and prevent proper
operation.
•Use only the supplied or an approved replacement antenna. Unauthorised antennas,
modifications or attachments could damage the phone and may violate regulations
governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any accessory.
Note: A new battery’s full performance is achieved only after two or three complete charge and
discharge cycles! The battery can be charged and discharged hundreds of times but it will
eventually wear out.
When the operating time (talk-time and standby time) is noticeably shorter than normal, it is
time to buy a new battery. Use only batteries approved by the phone manufacturer and
recharge the battery only with the chargers approved by the manufacturer.
Unplug the charger when not in use. Do not leave the battery connected to a charger for longer
than a week, since overcharging may shorten its lifetime.
If left unused a fully charged battery will discharge itself over time Temperature extremes can
affect the ability of your battery to charge.
For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by
leaving the product switched on until it turns itself off (or by using the battery discharge facility
of any approved accessory available for the product).
Do not attempt to discharge the battery by any other means Use the battery only for its
intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object
(coin, clip or pen) causes direct connection of the + and - terminals of the battery (metal strips
on the battery) for example when you carry a spare battery in your pocket or purse.
Shortcircuiting the terminals may damage the battery or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions,
will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C
and 25°C (59°F and 77°F).
A phone with a hot or cold battery may temporarily not work, even when the battery is fully
charged. Batteries’ performance is particularly limited in temperatures well below freezing.
Do not dispose batteries in a fire! Dispose of batteries according to local regulations (e.g.
recycling).
Service Bulletin (SB-011) on NOKIA
Online. Supplier or manufacturer
contacts for tool re-order can be
found in “Recommended service
equipment” document on NOKIA
Online.
To use the FLS-5 Flash Dongle, you have to follow the user guide inside the sales package.
Please check always for the latest version of flash software, wich is available on Nokia Online.
12) Use the SRT-6 to open the small clip on the right
side of the UI-FLEX ASSEMBLY.
Nokia 6720 classic RM-424 / RM-564
Service Manual Level 1&2
13) The clip located on the left side of the UI-FLEX
ASSEMBLY can be simply released by lifting the UIFLEX ASSEMBLY carefully up.
15) Release the LCD by pushing the SS-93 carefully in
to shown place. If the LCD starts to bend, help from
the middle of the LCD as shown in the small picture.
14) Use the SS-93 to open the LCD connector. Be
careful not to damage the connector!
16) Remove the LCD. If there are some adhesive
stains on the back of the LCD remove them with the
SS-93.
17) Use the tweezers to remove the FRONT CAMERA
GASKET and the DISPLAY ADHESIVE TAPE. The DISPLAY
ADHESIVE TAPE cannot be used again. Discard it.
18) Open the EANC TOP FLEX ASSY connector with the
SS-93. The EANC TOP FLEX ASSY is only removed when
it is broken. In that case do not use it again. Discard
it. Replace the new EANC TOP FLEX ASSY immediately.
24) Remove the EARPIECE with the dental tool. Do
not use it again. Discard it.
Nokia 6720 classic RM-424 / RM-564
Service Manual Level 1&2
25) Remove the EARPIECE ADHESIVE with the
tweezers. Do not use it again. Discard it. If there are
some adhesive stains on the DECK remove them.
26) Open carefully the UI-FLEX ASSEMBLY connector
with the SS-93. Be careful not to damage the
connector or nearby components when opening the
connector.
27) Lift up the LIGHT SWAP PWB. 28) Use the SS-93 to open the two clips holding the
ANTENNA ASSEMBLY.
30) Use the dental tool to remove the IHF SPEAKERS.
Do not use them again. Discard Them.
Nokia 6720 classic RM-424 / RM-564
Service Manual Level 1&2
31) Also remove the IHF SPEAKER GASKETS. If there
are some gasket remains on the C-COVER remove
them. Do not use them again. Discard Them.
33) Open the connector of the BOTTOM CONNECTOR
ASSY with the SS-93. Then pull the assembly to the
direction shown. Be careful not to damage the
connector or nearby components while opening the
connector.
32) Release the CAMERA with the SS-100 by pressing
the removal tool down until the holding clips are
released. Pull the SS-100 up and remove the CAMERA.
34) Nokia 6720 Classic disassembly is now complete.