Nokia Internet stick CS-15 Technical Bulletin

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Change History

Change History Date

Change HistoryChange History

V1.0

V1.0 4.8

V1.0V1.0

V2.0:

V2.0: 0634487 CS-15 3G

V2.0: V2.0:

USB Modem DNA Variant is not available

anymore; use material 0634709 instead

V3.0 add Note about

V3.0 add Note about V3.0 add Note about System Leakage Issue

System Leakage Issue

System Leakage Issue System Leakage Issue

Introduction and service level

Introduction and service levelIntroduction and service level

CONFIDENTIAL August 2009

NOKIA INTERNET STICK

NOKIA INTERNET STICK CS

NOKIA INTERNET STICKNOKIA INTERNET STICK

MODEL: CS

MODEL: CS----11115555 TYPE: RD

MODEL: CSMODEL: CS

Technical Bulletin

Technical BulletinTechnical Bulletin

TYPE: RD----11110000

TYPE: RDTYPE: RD

CS----11115555

CSCS

Date

DateDate

4.8.2009

.2009

4.84.8

.2009.2009

3333.02.2010

.02.2010

.02.2010.02.2010

9.03.2010

9.03.20109.03.2010

The Nokia Internet Stick CS-15 connects via USB port to the PC to enable HighSpeed access to the internet via GSM or UMTS broadband. Data speeds up to 10.2Mbps download and up to 5.76Mbps upload enable fast browsing or email access The product is compatible to PCs supporting USB 1.1 and newer version. Operating systems are:

• Windows XP (SP3 or SP2 with Hotfix KBKB943198) 32bit

• Windows Vista (SP1) 32bit / 64bit

• Mac OS X 10.4 and 10.5

• Linux

Weight of the product is 30g. Product sales start P8/2009

The product is available globally and sales will start with European operators. This product is available outbox only. It is not repaired and is swapped using a swap code. The warranty period is 12 months.

Compatibility

CompatibilityCompatibility

See the product compatibility pages at http://europe.nokia.com/find-products/accessories/all-accessories/home-

and-office/imaging/nokia-internet-stick-cs-15/compatibility

Handling of a faulty product

Handling of a faulty productHandling of a faulty product

A faulty product must be tested according to the test procedure described in this document before swapping/replacing it with a new one. The purpose of this test is to verify whether the product is faulty or not in order to avoid any unnecessary product swap during the warranty period.

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CONFIDENTIAL August 2009

0634388

CS_15 3G USB Modem Vanilla Variant

The warranty period starts from the purchase date of the product. The purchase date must be verified with a customer’s proof of purchase. The warranty period is

. The warranty period is 12

. The warranty period is . The warranty period is

12 months

1212

months.

monthsmonths

All swapped products must be reported to the system with the corresponding product serial number, product code, and product type and symptom codes.

In EMEA and APAC areas all swapped products must be sent to the Material Return Center (MRC), Hungary. In other areas the scrapping of faulty units is allowed 3 months after the swap.

Replaceable Materials to be ordered via NOL

Replaceable Materials to be ordered via NOLReplaceable Materials to be ordered via NOL

SWAP CODE

SWAP CODE Description

SWAP CODESWAP CODE

Description

DescriptionDescription

0634487 CS-15 3G USB Modem DNA Variant; NOTE: is not available; please use

0634709 instead

9904600 RD-10 Spare Part: USB Connector Cap 0730373 CA-150D Nokia USB-A Extension Cable

Testing instructions

Testing instructionsTesting instructions In order to avoid unnecessary warranty swaps, a faulty product must

must be tested according to the procedure

mustmust

described below before swapping. Purpose is not to test everything but suspected functionality.

Preparation

PreparationPreparation

• PC with supported operating system (see supported OS in introduction)

• Make sure that Nokia Internet Modem is installed on the PC and application is running (installation can

be done by plug in a working sample and follow steps).

• Local (and verified) SIM card with data services enabled is inserted properly into device

Visual inspection (First confirmation)

Visual inspection (First confirmation)Visual inspection (First confirmation)

• Inspect the SIM contact that SIM card is inserted and properly placed

• Inspect that USB connector is not bended by some force to any direction

Functional evaluation

Functional evaluationFunctional evaluation

• Make sure that “Nokia Internet Modem” application is running on PC

• Plug-in the device to the PC

• Device should be recognized by the software and shown in the white field below the picture, operator

name should be seen if card is in service

• Establish a connection to the internet by pressing the “Connect” button

• Open a browser and open a webpage to verify data connection

• If there seems to be network registration/connection problem, should try both customer and CC SIM

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CONFIDENTIAL August 2009

Operator name and network type available Shown if successfully registered to network

Detected modem

Connect button Pressing Button will create connection

Additional test instructions for fault analysis

Additional test instructions for fault analysisAdditional test instructions for fault analysis

These additional instructions can be helpful for remote help or to check devices at MRC. If fault is not analysed the error report should identify also the used device FW and PC application SW version (instructions below).

Possible error types:

Possible error types:Possible error types:

• Mechanical failures, eg. (see visual inspection for details)

o SIM connection (mechanical placement of SIM card) o USB connections

• SIM related network service (no network coverage or failure in specific network area), the problem

should be communicated to operator

• Device LEDs (see below instructions how to evaluate LED functionality)

• Operating System compatibility, need to check the supported operating systems (and possible

additional packages required)

• Device FW, if problems are found in device FW there will be updates available at product Nokia pages

(try reset defined below)

• PC software, if problems are found in device FW there will be updates available at product Nokia pages

(try reset defined below)

• Windows functionality, other Windows applications/installations may potentially cause problems to

Windows networking or functionality of Nokia Internet Modem (try reset defined below)

• If none of these explain why device does not work, the following information should be attached for

error description:

o Error description

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CONFIDENTIAL August 2009

o SIM card type and operator o Network location where error exists o Nokia Internet Stick CS-15 FW version o Nokia Internet Modem PC SW version o PC Operating System version and HW manufacturer/type o and logs that can be provided. below are instructions how to take logs for error report

Reset

ResetReset

• If the device is not working properly or not detected by PC, plug out and back in should help

• Nokia Internet Modem application can be restarted also

• Last option is to reboot the PC and after reboot re-plug the device

LED function evaluation

LED function evaluationLED function evaluation

• When device is connected to PC and there is Nokia Internet Modem installed on PC, the LED should

indicate the operating mode of the device according to Quick Start Guide (blinking blue or green LED means registered to mobile network).

• Red LED indicates error condition, see Quick Start Guide for all possible root causes, eg.

o No SIM card detected, faulty SIM card? Try using SIM card in another device? o No network coverage (not able register to network) o Or there could be communication problem between PC and device: Is the Nokia Internet Modem

application installed successfully, try uninstall -> reboot -> install

How to check device FW and PC software versions

How to check device FW and PC software versionsHow to check device FW and PC software versions

For error report the device FW and PC application versions should always be included. Here are instructions how to retrieve those.

a) Device FW

Device FW can be checked in Windows from modem device properties running query modem functionality:

"Control Panel" -> "System" -> "Hardware" -> "Device Manager" -> "Modems" -> "Nokia Internet Stick CS-15" -> "Diagnostics" -> "Query Modem"

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CONFIDENTIAL August 2009

Sales start firmware version is R2.6.1 released in August 2009

b) Windows application

Windows SW version can be checked from Nokia Internet Modem application: “Options” menu, “About…”

c) Mac application

Mac SW version can be checked from Nokia Internet Modem application menu “About Nokia Internet Modem…”

First level logs

First level logs when error can not be explained

First level logs First level logs

when error can not be explained

when error can not be explainedwhen error can not be explained

• Copy and zip the following files from %temp% directory (enter %temp% to Windows explorer) and

attach to error Nokia_Nokia.rtelog Nokia_Nokia_AdminHelper.rtelog

• Provide the time (roughly) when error occurred, which will help to check the logs

End of the instruction

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NOTE:

Nokia has found a failure in CS

Nokia has found a failure in CS----15 file system implementation and product may become

NOTE:NOTE:

Nokia has found a failure in CSNokia has found a failure in CS

inoperative in the f

inoperative in the field.

inoperative in the finoperative in the f

ield.

ield. ield.

15 file system implementation and product may become

15 file system implementation and product may become 15 file system implementation and product may become

• After plug-in the device the Nokia Internet Modem application starts, but it does not recognize the stick

and stays in “Scanning…” mode. The issue happens only during the plug-in, it cannot occur during the

usage after the stick is recognized.

• Once device gets influenced, it does not recover without applying fix patch. Device stays inoperative

until patch is applied.

• The occurrence of the issue requires fairly heavy usage of the stick. It cannot happen to unused devices.

Nokia has created a SW fix p

Nokia has created a SW fix patch to correct the failure.

Nokia has created a SW fix pNokia has created a SW fix p update patch

update patch to avoid file system leakage issue to occur

update patchupdate patch

to avoid file system leakage issue to occur.

to avoid file system leakage issue to occurto avoid file system leakage issue to occur

atch to correct the failure. All CS

atch to correct the failure. atch to correct the failure.

All CS----15 users are recommended to run the

All CSAll CS

15 users are recommended to run the

15 users are recommended to run the 15 users are recommended to run the

• The patch is stand-alone program, which fixes the firmware of the device.

• One common patch applies to all variants

• The patch can be applied to devices before or after issue has occurred

• The patch supports all OS environments: Windows, Linux and MAC

• The patch does not change FW, configuration or UI customization of device

• File size of patch is ~150kB

• It is not way to check if this patch is applied or not, but patch can be installed many times if needed.

Nokia will provide patch via nokia.com CS

Nokia will provide patch via nokia.com CS----15 support pages

Nokia will provide patch via nokia.com CSNokia will provide patch via nokia.com CS

15 support pages.

15 support pages15 support pages

. Nokia Care is as well able to update devices

Nokia Care is as well able to update devices

. .

Nokia Care is as well able to update devicesNokia Care is as well able to update devices

• Nokia will make new firmware release (CS-15 R2.10) to include fix into code

• Same updater can be used for many dongles (i.e. care point needs to download the SW only once)

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