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Table of contents
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Nokia HS-13W Service Manual

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Page 1
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005
nokia
PAGE 1 (12) Approved 2.0
MGR
nokia image
headset
HS-13W
Transceiver characteristics:
• 128x128 pixels 4096 color display
• 5 way joystick
• Wireless Mono headset
• Voice dialing
• Bluetooth
Transceiver with 300mAh Li-Po battery pack
Operating time Standby Note
Up to 5h Up to 150h
Environmental characteristics:
• Lead-free soldered
Depends on
network
parameters
SERVICE MANUAL
Service Level 1-3
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 2
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005
TABLE OF CONTENT
1. INTRODUCTION...................................................................................................................................................................................3
2. GENERAL REPAIR INFORMATION .....................................................................................................................................................4
3. PATHFINDER FOR WORKSHOP STAFF.............................................................................................................................................5
4. SPARE PARTS LIST..............................................................................................................................................................................6
5. SERVICE TOOLS....................................................................................................................................................................................7
6. DISASSEMBLY INSTRUCTIONS ..........................................................................................................................................................8
7. NECK STRAP REMOVAL INSTRUCTION.............................................................................................................................................9
8. SOFTWARE VERSION CHECK..............................................................................................................................................................9
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Page
9. TROUBLESHOOTING TABLE............................................................................................................................................................ 10
10. BLUETOOTH TEST ....................................................................................................................................................................... 11
11. ESD PROTECTION REQUIREMENTS........................................................................................................................................... 12
CHANGE HISTORY
Status Version No. Date Comments
Draft 0.1 03.03.2005 Initial draft Approved 1.0 08.06.2005 Approval Approved 2.0 27.09.2005 Software check implemented
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 3
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

1. INTRODUCTION

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If you find any errors or if you have further suggestions, please notify NOKIA using the address below:
mailto:cc-ts-rc.documentation@NOKIA.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:
Warnings:
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
1. MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
2. POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
3. WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
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Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
5. Ensure all cables and wires are repositioned correctly.
Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD Protection Requirements in this Service Manual.
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 4
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

2. GENERAL REPAIR INFORMATION

In this section the technician will get some general hints how to carry out repairs:
o
To familiarize oneself with NOKIA product read the tutorials or user guide on www.NOKIA.com -->Support--> Phones, by selecting the Phone Model.
o
Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and connecting your wristband.
o Use gloves to avoid corrosion and fingerprints. o
Protect windows and displays with a film to avoid dust and scratches.
o
When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).
o
When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they
are not soldered.
o
When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency leakage can have an influence on the device.
o Always use original NOKIA spare parts. o Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered
connectors or switches) and resolder them if necessary (Level 2 only).
o Remove redundant soldering flux after repair. o Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on NOKIA Partner Web Site/NOKIA Online).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains
about charger function, please test the phone with your own charger to be sure if phone or charger causes the malfunction.
o
A SIM card is needed for all GoNoGo tests.
o
When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the appropriate part code from the assembly, if needed.
o
Please be aware that some malfunctions could be software related and solved by an update.
o There are several documents available on NOL, which have to be followed:
o First, take care for the latest content pages of Service Bulletins, which are always available for each folder on
NOKIA Online. This is also important to recognize, if existing documents have become invalid.
o The service level indicator at the bottom of each document tells the appropriate destination.
Downloads > Support Library >
1. Instructions
2. General Service Bulletins
3. Product related documents
4. Spare Part Service Bulletins
5. Service Tools Service Bulletins
6. Common Software Service Bulletins etc,…
Use General SB-217 as a reference or overview.
Please also check NOKIA Online (NOL) for latest news and files on a regular basis.
PAGE 4 (12) Approved 2.0
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Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 5
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

3. PATHFINDER FOR WORKSHOP STAFF

In addition to the information in this Service Manual, there are several instructions and information, which have to be followed. Main documentation database is content, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest files in Support Library”). Every new information has to be processed and implemented as soon as possible. When logged into NOL you can also find needed information in different folder like:
Support Library
Phones
Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online
Former NOKIA CarePoint content, such as
• Online Troubleshooting
• Product informations
• Videos – Disassembly/Assembly
PAGE 5 (12) Approved 2.0
NOKIA Online with the purpose of serving different multimedia
Service Manuals Service Bulletins Software Repair Information
can be found on
NOKIA Online
MGR
NOKIA Online
Care Services
Training
Phone Models
Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the phone:
Overview & Guides
Basic information about the
phone, features and technologies
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.
Disassembly & Assembly
Instructions to disassemble and
assemble the phone
Step-by-step instructions on how to locate and repair the most common
Troubleshooting
problems with the phone
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 6
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

4. SPARE PARTS LIST

Please exchange this page (placeholder) with latest corresponding Service
Bulletins (spare parts, SWAP units and service tools) from NOL!
This will ensure, that you are using up-to-date order codes only.
Therefore Service Bulletins have to be checked from NOL on daily basis.
PAGE 6 (12) Approved 2.0
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Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 7
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

5. SERVICE TOOLS

PAGE 7 (12) Approved 2.0
Internal Battery Li-Po 300mAh
Travel Charger ACP-12 Small and lightweight charger for fast charging of your phone battery.
MGR
Neck Strap Assy Including Earpiece
0772040 NMP Standard Toolkit
NOKIA opening tool SRT-6 NOKIA No. 0770431 Tonichi torque driver NOKIA No. 6901525
Hoya micro fibre cloth MX304
 
Dastex gloves S, M, XL
Artilux goggles AH166
Wera bit T5 867/4TX 5x50
Wera 867/4 6IP; 50mm (Torx 6 PLUS®) Wera bit T6 867/4TX 6x50 Wera 867/1 5IP; 25mm (Torx 5 PLUS®) Wera bit T6 PLUS® 867/4TX 6IP
Facom side cutter 416E
Facom T5 driver SP.14032 Facom T6 driver SP.14033 Facom slot screwdriver AEF. 2x35.E
Wetec tweezers 7abb SA-ESD
Wetec tweezers 22 SA-ESD Wetec tweezers 13 SA-SMD ESD Wetec tweezers PSF SA-ESD Wetec ESD brush E1211
Kaiser Fototechnik airbrush 6315
Wetec dental tool DEM83266/0
RS Components Scissors 323-5732
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 8
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

6. DISASSEMBLY INSTRUCTIONS

PAGE 8 (12) Approved 2.0
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1.) Protect the Window with a film.
3.) Now open the second snap on the same side.
2.) To open the Back part with SRT-6. Start at the DC­Jack cover.
4.) Push down the Neck strap holder when lifting up the Back part.
5.) Remove the Battery carefully.
7.) Open the connector with the dental tool. Use it as a lever.
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
6.) Be careful with the Earpiece and Battery cables.
Page 9
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CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

7. NECK STRAP REMOVAL INSTRUCTION

PAGE 9 (12) Approved 2.0
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1.) Remove the Neck Strap Holder carefully.
2.) Use tweezers and a solder iron to desolder both cable. Note! For soldering use the reverse order.

8. SOFTWARE VERSION CHECK

• The keyboard has to be locked before entering the code. If the keys are not locked than enter following:
o Select menu o Select keyguard
• Enter following code to get the Software version:
• D – Joystick down
• U – Joystick up
• R – Joystick right
• R – Joystick right
• U – Joystick up
• D – Joystick down
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 10
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

9. TROUBLESHOOTING TABLE

RESET the HS-13W: Hold the on / off button pressed for 10 seconds
PAGE 10 (12) Approved 2.0
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Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
Page 11
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

10. BLUETOOTH TEST

Bluetooth test You need another Bluetooth device (e.g. 6230) to do a GoNoGo test. Make sure that Bluetooth is activated in the reference unit. The distance of the devices should be not more than 5m from each other.
PAGE 11 (12) Approved 2.0
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Reference unit, Bluetooth /infrared activated Test unit Settings on the test unit:
• Check the display for home menu
1. To reach the home menu press the joystick
• Select Menu and push up the joystick two times to reach the Settings menu.
• Press Select
• Select Bluetooth
1. Bluetooth turns automatically on
• Press the joystick
Search window appears, if all Bluetooth devices in range will be displayed, the test is successful!
down and select Search for Bluetooth devices
so often till the home menu appears.
Select Stop and press the joystick
Note: If the Bluetooth is activated, switch it off!
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
so often till the home menu appears.
Page 12
nokia
CONNECTING PEOPLE
CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany CONFIDENTIAL 27.9.2005

11. ESD PROTECTION REQUIREMENTS

Please refer to the NOKIA Online document Service Supplier Requirements in folder General instructions.
PAGE 12 (12) Approved 2.0
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USE Conductive bags and boxes USE ESD compatible service tools USE Conductive wastebaskets USE ESD gloves when handling PWBs/PCBs USE Cleaning material without changing el. Characteristics USE Grounded service equipment, i.e. soldering station USE ESD clothes such as coat or frock
The video covers general issues concerning Electro-Static Discharge (ESD)
NO Smoking NO Drinking NO Eating NO Dust NO Useless Items NO Normal pressured air for cleaning
modules/displays
Service Manual NOKIA Image Headset Level 1-3 Copyright © 2005 NOKIA Corporation. All rights reserved.
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