Nokia E66, RM343, RM345, RM420 Service Manual

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Nokia Customer Care

Service Manual

RM-343; RM-345; RM-420 (Nokia E66)

Mobile Terminal

Part No: (Issue 1)

COMPANY CONFIDENTIAL

Amendment Record Sheet

Amendment No Date Inserted By Comments

Issue 1 06/2008 TSa

RM-343; RM-345; RM-420

Amendment Record Sheet

Page ii COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 Copyright

Copyright

without the prior written permission of Nokia is prohibited. Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia

Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

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RM-343; RM-345; RM-420

Warnings and cautions

Warnings

• IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/ MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

• THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES, FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

• OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

• BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.

Cautions

• Servicing and alignment must be undertaken by qualified personnel only.

• Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.

• Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

• Use only approved components as specified in the parts list.

• Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and alignment.

• Ensure all cables and wires are repositioned correctly.

• Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.

• During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged.

Page iv COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 ESD protection

ESD protection

Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone.

Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.

To replace the covers ESD protection must be applied. All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity

discharge. All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside

any ESD Protected Area (EPA). Every repair action involving opening the product or handling the product components must be done under

ESD protection. ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area. For more information and local requirements about ESD protection and ESD Protected Area, contact your local

Nokia After Market Services representative.

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RM-343; RM-345; RM-420

Care and maintenance

This product is of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations and to enjoy this product for many years.

• Keep the phone and all its parts and accessories out of the reach of small children.

• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.

• Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

• Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.

• Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.

• Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

• Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

• Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

Page vi COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 Company Policy

Company Policy

Our policy is of continuous development; details of all technical modifications will be included with service bulletins.

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.

Please state:

• Title of the Document + Issue Number/Date of publication

• Latest Amendment Number (if applicable)

• Page(s) and/or Figure(s) in error

Please send to:

NOKIA CORPORATION Nokia Mobile Phones Business Group Nokia Customer Care PO Box 86 FIN-24101 SALO Finland E-mail: Service.Manuals@nokia.com

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Battery information

Note: A new battery's full performance is achieved only after two or three complete charge and

discharge cycles!

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time.

Temperature extremes can affect the ability of your battery to charge. For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by leaving the

product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means.

Use the battery only for its intended purpose. Never use any charger or battery which is damaged. Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or

pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77° F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.

Page viii COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 Nokia E66 Service Manual Structure

Nokia E66 Service Manual Structure

1 General Information 2 Service Tools and Service Concepts 3 BB Troubleshooting and Manual Tuning Guide 4 RF troubleshooting 5 Camera Module Troubleshooting 6 System Module and User Interface Glossary

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Nokia E66 Service Manual Structure

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Nokia Customer Care

1 — General Information

Issue 1 COMPANY CONFIDENTIAL Page 1 –1

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General Information

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RM-343; RM-345; RM-420 General Information

Table of Contents

Product selection....................................................................................................................................................1–5

Product features and sales package.....................................................................................................................1–5

Product and module list ........................................................................................................................................1–6

Mobile enhancements............................................................................................................................................1–7

Technical specifications.........................................................................................................................................1–8

Transceiver general specifications ..................................................................................................................1–8

Main RF characteristics for GSM850/900/1800/1900 and WCDMA V (850) and WCDMA I (2100) phones

..................................................................................................................................................................1–8

Main RF characteristics for GSM850/900/1800/1900 and WCDMA V (850) and WCDMA II (1900) phones

..................................................................................................................................................................1–9

Main RF characteristics for GSM850/900/1800/1900 and WCDMA VIII (900) and WCDMA I (2100)

phones................................................................................................................................................... 1–11

Battery endurance.......................................................................................................................................... 1–12

List of Tables

Table 1 Car accessories ..........................................................................................................................................1–7

Table 2 BT headset.................................................................................................................................................1–7

Table 3 BT stereo headset .....................................................................................................................................1–7

Table 4 Memory card..............................................................................................................................................1–7

Table 5 Messaging..................................................................................................................................................1–7

Table 6 Power.........................................................................................................................................................1–8

Table 7 Headsets ....................................................................................................................................................1–8

Table 8 GSM.......................................................................................................................................................... 1–12

Table 9 WCDMA .................................................................................................................................................... 1–12

List of Figures

Figure 1 View of RM-343........................................................................................................................................1–5

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General Information

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RM-343; RM-345; RM-420 General Information

Product selection

RM-343 is a WCDMA/GSM mode handportable phone. RM-343 supports EGSM850/900/1800/1900 and WCDMA900 and 2100. RM-345 supports EGSM850/900/1800/1900 and WCDMA850 and 1900. RM-420 supports EGSM850/900/1800/1900 and WCDMA850 and 2100.

Nokia E66 supports Bluetooth 2.0 + EDR standard. It has an integrated 3.2Mp camera. Nokia E66 is an MMS (Multimedia Messaging Service) enabled multimedia device. The MMS implementation

follows the OMA MMS standard release 1.2. Nokia E66 uses Symbian 9.2 (S60) operating system and supports also MIDP Java 2.0, providing a good

platform for compelling 3rd party applications.

Figure 1 View of RM-343

Product features and sales package

Hardware characteristics Connectivity

• Thin slide device

• ~110 MB RAM (+ expandable with MicroSD card

Issue 1 COMPANY CONFIDENTIAL Page 1 –5

• Integrated handsfree speaker

• Internal vibra

• Integrated camera, 3.2 Megapixel

• Ambient light sensor

• LED for e-mail, SMS/MMS and missed call indication

• Memory card 2GB

• GSM850/900/1800/1900, WCDMA 850/2100, WCDMA 900/2100, WCDMA 850/1900

• GSM rel. 5

• GPRS/EGPRS (Class A, MSC 32)

• Dual mode transfer MSC11, SAIC rel v1

• Integrated A-GPS

• HSDPA up to 3.6Mbit/s

• Speech codecs AMR, FR and EFR (HR)

• Integrated WLAN (IEEE 802.11g)

• Bluetooth 2.0 + EDR

• Micro USB connector, USB 2.0 full-speed

• 2.5mm Nokia A/V connector with ECI

• IrDA (115 kbps)

RM-343; RM-345; RM-420

General Information

User Interface & developer platform

• Symbian 9.2

• Nokia Series 60, 3rd edition, feature pack 3.1

• Java: MIDP2.0

• Viewer & Editor font zooming

Display and Keypad

• Active matrix colour 2.4” display , 16M colors

• Nokia Eseries keys (Phonebook, E-mail, Calendar and Home key)

• Mute key and volume keys on right hand side

• Mute/Poc/Voice recorder key, volume keys and camera key on right hand side

• Power key on top of phone

Media

• Gallery, MP3 player

• Sideway picture taking, Volume keys as zoom

• Bluetooth stereo audio

• FM radio and visual radio

Product and module list

Module name Type code Notes

System/RF Module Main PWB with components.

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RM-343; RM-345; RM-420 General Information

Module name Type code Notes

uSD/SIM card Module UI Flex Module

Mobile enhancements

Table 1 Car accessories

Enhancement Type

Mobile holder CR-106 Holder HH-17 Holder HH-12 Car kit CK300

Table 2 BT headset

Enhancement Type

BT headset BH-602 BT headset BH-902 BT headset BH-101

Table 3 BT stereo headset

Enhancement Type

BT stereo headset BH-903

Table 4 Memory card

Enhancement Type

MicroSD card, 256MB MU-27 MicroSD card, 512MB MU-28 MicroSD card, 1GB MU-22 MicroSD card, 2GB MU-37 MicroSD card, 4GB MU-41 MicroSD card, 8GB MU-43

Table 5 Messaging

Enhancement Type

Digital pen SU-27W Wireless keyboard SU-8W

Issue 1 COMPANY CONFIDENTIAL Page 1 –7

Table 6 Power

Enhancement Type

Battery Lion 1500 mAh BL-4U Charger adapter CA-44 Travel charger AC-5 Mobile charger DC-4 Micro USB cable CA-101

Table 7 Headsets

Stereo Headset HS-42 Basic Stereo headset HS-47 Signature headset HDA-11

Technical specifications

RM-343; RM-345; RM-420

General Information

Transceiver general specifications

Unit Dimensions (L x W x T)

Transceiver with BL-4U LiIon battery back

(mm)

107.50 x 49.5 x 13.6 121 62.6

Weight (g) Volume (cm3)

Main RF characteristics for GSM850/900/1800/1900 and WCDMA V (850) and WCDMA I (2100) phones

Parameter Unit

Cellular system GSM850, EGSM900, GSM1800/1900, WCDMA V (850)

and WCDMA I (2100)

Rx frequency band GSM850: 869 - 894 MHz

EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA V (850): 869 - 894 MHz WCDMA I (2100): 2110 - 2170 MHz

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RM-343; RM-345; RM-420 General Information

Parameter Unit

Tx frequency band GSM850: 824 - 849 MHz

EGSM900: 880 - 915 MHz GSM1800: 1710 - 1785 MHz GSM1900: 1850 - 1910 MHz WCDMA V (850): 824 - 849 MHz WCDMA I (2100): 1920 - 1980 MHz

Output power GSM850: +5 ...+33dBm/3.2mW ... 2W

GSM900: +5 … +33dBm/3.2mW … 2W GSM1800: +0 … +30dBm/1.0mW … 1W GSM1900: +0 … +30dBm/1.0mW … 1W WCDMA V (850): -50 ... +24 dBm/0.01μW ... 251.2mW WCDMA I (2100): -50 ... +24 dBm/0.01μW ...

251.2mW EDGE850 and EDGE900: +5... +27 dBm/3.2mW...

501mW EDGE1800 and EDGE1900: +0... +26 dBm/1mW...

400mW

Number of RF channels GSM850: 124

GSM900: 174 GSM1800: 374 GSM1900: 299 WCDMA V (850): 108

WCDMA I (2100): 277 Channel spacing 200 kHz Number of Tx power levels GSM850: 15

GSM900: 15

GSM1800: 16

GSM1900: 16

WCDMA V (850): 75

WCDMA I (2100): 75

Main RF characteristics for GSM850/900/1800/1900 and WCDMA V (850) and WCDMA II (1900) phones

Parameter Unit

Cellular system GSM850, EGSM900, GSM1800/1900, WCDMA V (850), WCDMA II

(1900)

Issue 1 COMPANY CONFIDENTIAL Page 1 –9

Parameter Unit

Rx frequency band GSM850: 869 - 894MHz

EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA V (850): 869- 894 MHz WCDMA II (1900): 1930 - 1990 MHz

Tx frequency band GSM850: 824 - 849MHz

EGSM900: 880 - 915 MHz GSM1800: 1710 - 1785 MHz GSM1900: 1850 - 1910 MHz WCDMA V (850): 824 - 849 MHz WCDMA II (1900): 1850 - 1910 MHz

RM-343; RM-345; RM-420

General Information

Output power GSM850: +5 ...+33dBm/3.2mW ... 2W

GSM900: +5 … +33dBm/3.2mW … 2W GSM1800: +0 … +30dBm/1.0mW … 1W GSM1900: +0 … +30dBm/1.0mW … 1W WCDMA V (850): -50 ... +24 dBm/0.01μW ... 251.2mW WCDMA II (1900): -50 ... +24 dBm/0.01μW ... 251.2mW

EDGE output power EDGE850: +5 … +27dBm/3.2mW … 501mW

EDGE900: +5 … +27dBm/3.2mW … 501mW EDGE1800: +0 … +26dBm/1.0mW … 400mW EDGE1900:+0 … +26dBm/1.0mW … 400mW

Number of RF channels GSM850: 124

GSM900: 174 GSM1800: 374 GSM1900: 299 WCDMA V (850): 108

WCDMA II (1900): 289 Channel spacing GSM: 200 kHz Number of Tx power levels GSM850: 15

GSM900: 15

GSM1800: 16

GSM1900: 16

WCDMA V (850): 75

WCDMA II (1900): 75

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RM-343; RM-345; RM-420 General Information

Main RF characteristics for GSM850/900/1800/1900 and WCDMA VIII (900) and WCDMA I (2100) phones

Parameter Unit

Cellular system GSM850, EGSM900, GSM1800/1900, WCDMA VIII

(900) and WCDMA I (2100)

Rx frequency band GSM850: 869 - 894 MHz

EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA VIII (900): 925- 960 MHz WCDMA I (2100): 2110 - 2170 MHz

Tx frequency band GSM850: 824 - 849 MHz

EGSM900: 880 - 915 MHz GSM1800: 1710 - 1785 MHz GSM1900: 1850 - 1910 MHz WCDMA VIII (900): 880 - 915 MHz WCDMA I (2100): 1920 - 1980 MHz

Output power GSM850: +5 ...+33dBm/3.2mW ... 2W

GSM900: +5 … +33dBm/3.2mW … 2W GSM1800: +0 … +30dBm/1.0mW … 1W GSM1900: +0 … +30dBm/1.0mW … 1W WCDMA VIII (900): -50 ... +24 dBm/0.01μW ...

251.2mW WCDMA I (2100): -50 ... +24 dBm/0.01μW ...

251.2mW

EDGE output power EDGE850: +5 … +27dBm/3.2mW … 501mW

EDGE900: +5 … +27dBm/3.2mW … 501mW EDGE1800: +0 … +26dBm/1.0mW … 400mW EDGE1900:+0 … +26dBm/1.0mW … 400mW

Number of RF channels GSM850: 124

GSM900: 174 GSM1800: 374 GSM1900: 299 WCDMA VIII (900): 152 WCDMA I (2100): 277

Channel spacing 200 kHz

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General Information

Parameter Unit

Number of Tx power levels GSM850: 15

GSM900: 15 GSM1800: 16 GSM1900: 16 WCDMA VIII (900): 75 WCDMA I (2100): 75

Battery endurance

Table 8 GSM

Battery Capacity (mAh) Talk time Stand-by

BL-4U 1000 up to 4 h 23 min up to 13 days

Table 9 WCDMA

Battery Capacity (mAh) Talk time Stand-by

BL-4U 1000 up to 3.2 h up to 13 days

Charging times

BL-4U

1.5h

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Nokia Customer Care

2 — Service Tools and Service

Concepts

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RM-343; RM-345; RM-420

Service Tools and Service Concepts

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RM-343; RM-345; RM-420 Service Tools and Service Concepts

Table of Contents

Service tools............................................................................................................................................................2–5

Product specific tools........................................................................................................................................2–5

FS-72..............................................................................................................................................................2–5

MJ-159 ...........................................................................................................................................................2–5

RJ-230 ............................................................................................................................................................2–6

SA-151 ...........................................................................................................................................................2–6

General tools......................................................................................................................................................2–6

CU-4................................................................................................................................................................2–7

FLS-5 ..............................................................................................................................................................2–8

FPS-10............................................................................................................................................................2–8

PK-1................................................................................................................................................................2–8

SB-6................................................................................................................................................................2–9

SB-7................................................................................................................................................................2–9

SRT-6..............................................................................................................................................................2–9

SS-46..............................................................................................................................................................2–9

SS-62........................................................................................................................................................... 2–10

SS-93........................................................................................................................................................... 2–10

SX-4............................................................................................................................................................. 2–10

Cables............................................................................................................................................................... 2–10

CA-101.............................................................................................................................................................. 2–10

CA-31D ............................................................................................................................................................. 2–11

CA-35S.............................................................................................................................................................. 2–11

DKE-2................................................................................................................................................................ 2–11

PCS-1................................................................................................................................................................ 2–12

SS-102.............................................................................................................................................................. 2–12

XCS-4 ................................................................................................................................................................ 2–12

XRS-6................................................................................................................................................................ 2–12

Service concepts .................................................................................................................................................. 2–13

POS (Point of Sale) flash concept .................................................................................................................. 2–13

Module jig service concept............................................................................................................................ 2–14

Service concept for RF testing and RF/BB tuning........................................................................................ 2–15

Flash concept with FPS-10............................................................................................................................. 2–16

RF testing concept with RF coupler .............................................................................................................. 2–17

CU-4 flash concept with FPS-10..................................................................................................................... 2–18

List of Figures

Figure 2 Module jig service concept .................................................................................................................. 2–14

Figure 3 Service concept for RF testing and RF/BB tuning .............................................................................. 2–15

Figure 4 Basic flash concept with FPS-10.......................................................................................................... 2–16

Figure 5 RF testing concept with RF coupler .................................................................................................... 2–17

Figure 6 CU-4 flash concept with FPS-10........................................................................................................... 2–18

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Service Tools and Service Concepts

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Service tools

Product specific tools

The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-343; RM-345; RM-420. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts.

FS-72 Flash adapter Flash adapter FS-72 is used for phone testing and flashing. FS-72 is

used with the generic flash adapter base SS-60/62 and control unit CU-4 or interface adapter SS-46.

When flashing or system testing the phone, the adapter is attached to replace the phone own battery.

All functions (as well as the calibration voltages, current and the protections for over voltages, over current and voltage polarity), are performed by CU-4.

Flash adapter FS-72 main features:

• VBATT supply interface

• USB / FBUS multiplexed interface to the phone MJ-159 Module jig

MJ-159 can be used for flashing as well as for RF, battery and system testing.

MJ-159 main functions:

• CU-4 interface adapter to phone

• FBUS interface to phone

• UI Interface to phone

• WCDMA and GSM RF-interface All functions are performed in CU-4 e.g. calibration voltages and

currents both all protections (over current, over voltage and voltage polarity).

MJ-159 contains following interfaces to phone:

• VBATT interface

• UI interface containing Display connector

• WCDMA and GSM RF interfaces

• Bluetooth RF interface

• Earpiece interface

• IHF speaker interface

• Microphone interface

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Service Tools and Service Concepts

RJ-230 Soldering jig RJ-230 is a soldering jig used for soldering and as a rework jig for the

engine module.

SA-151 RF coupler SA-151 is an RF coupler for WCDMA and GSM RF testing. It is used

together with the product-specific flash adapter.

General tools

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RM-343; RM-345; RM-420 Service Tools and Service Concepts

CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash

adapter. It requires an external 12 V power supply. The unit has the following features:

• software controlled via USB

• EM calibration function

• Forwards FBUS/Flashbus traffic to/from terminal

• Forwards USB traffic to/from terminal

• software controlled BSI values

• regulated VBATT voltage

• 2 x USB2.0 connector (Hub)

• FBUS and USB connections supported When using CU-4, note the special order of connecting cables and

other service equipment:

Instructions

1 Connect a service tool (jig, flash adapter) to CU-4. 2 Connect CU-4 to your PC with a USB cable. 3 Connect supply voltage (12 V) 4 Connect an FBUS cable (if necessary). 5 Start Phoenix service software.

Note: Phoenix enables CU-4 regulators via USB when it is

started. Reconnecting the power supply requires a Phoenix restart.

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RM-343; RM-345; RM-420

Service Tools and Service Concepts

FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

developed specifically for POS use.

Note: FLS-5 can be used as an alternative to PKD-1.

FPS-10 Flash prommer FPS-10 interfaces with:

• PC

• Control unit

• Flash adapter

• Smart card FPS-10 flash prommer features:

• Flash functionality for BB5 and DCT-4 terminals

• Smart Card reader for SX-2 or SX-4

• USB traffic forwarding

• USB to FBUS/Flashbus conversion

• LAN to FBUS/Flashbus and USB conversion

• Vusb output switchable by PC command FPS-10 sales package includes:

• FPS-10 prommer

• Power Supply with 5 country specific cords

• USB cable

Note: FPS-21 is substitute FPS-10 if FPS-10 has not been set

up.

PK-1 Software protection

key

PK-1 is a hardware protection key with a USB interface. It has the same functionality as the PKD-1 series dongle.

PK-1 is meant for use with a PC that does not have a series interface. To use this USB dongle for security service functions please register

the dongle in the same way as the PKD-1 series dongle.

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RM-343; RM-345; RM-420 Service Tools and Service Concepts

SB-6 Bluetooth tester The SB-6 test box is a generic device to perform Bluetooth bit error

rate testing and doing cordless FBUS connection via Bluetooth.

SB-7 WLAN test box WLAN test requires defined position for the device.

SRT-6 Opening tool SRT-6 is used to open phone covers.

SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and

FPS-10.

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Service Tools and Service Concepts

SS-62 Generic flash adapter

base for BB5

• generic base for flash adapters and couplers

• SS-62 equipped with a clip interlock system

• provides standardised interface towards Control Unit

• provides RF connection using galvanic connector or coupler

• multiplexing between USB and FBUS media, controlled by VUSB

SS-93 Opening tool SS-93 is used for opening JAE connectors.

SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning

and testing. SX-4 is also needed together with FPS-10 when DCT-4 phones are

flashed.

Cables

CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections

between the PC and the phone.

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RM-343; RM-345; RM-420 Service Tools and Service Concepts

CA-31D USB cable The CA-31D USB cable is used to connect FPS-10 or FPS-11 to a PC. It is

included in the FPS-10 and FPS-11 sales packages.

CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-10 flash

prommer to the Point-Of-Sales (POS) flash adapter.

DKE-2 Mini USB cable USB to mini USB connector cable.

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Service Tools and Service Concepts

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

jig or a control unit to supply a controlled voltage.

SS-102 Front camera

removal tool

The front camera removal tool SS-102 is used to remove/attach a front camera module from/to the camera socket of the phone PWB.

XCS-4 Modular cable XCS-4 is a shielded (one specially shielded conductor) modular cable

for flashing and service purposes.

XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to

the RF measurement equipment. SMA to N-Connector approximately 610 mm. Attenuation for:

• GSM850/900: 0.3+-0.1 dB

• GSM1800/1900: 0.5+-0.1 dB

• WLAN: 0.6+-0.1dB

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RM-343; RM-345; RM-420 Service Tools and Service Concepts

Service concepts

POS (Point of Sale) flash concept

Type Description

Product specific tools

BL-4U Battery

Other tools

FLS-5 POS flash dongle

PC with Phoenix service software

Cables

CA-101 Micro USB cable

Issue 1 COMPANY CONFIDENTIAL Page 2 –13

Module jig service concept

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Service Tools and Service Concepts

Figure 2 Module jig service concept

Type Description

Phone specific devices

MJ-159 Module jig

Other devices

CU-4 Control unit FPS-10 Flash prommer box PK-1 SW security device SX-4 Smart card

PC with VPOS and Phoenix service software Measurement equipment

Cables

PCS-1 DC power cable XCS-4 Modular cable XRF-1 RF cable

USB cable

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Type Description

GPIB control cable

Service concept for RF testing and RF/BB tuning

Figure 3 Service concept for RF testing and RF/BB tuning

Type Description

Product specific devices

MJ-159 Module jig

Other devices

CU-4 Control unit PK-1 SW security device SX-4 Smart card

Measurement equipment Smart card reader PC with Phoenix service software

Cables

DAU-9S MBUS cable PCS-1 DC power cable

Issue 1 COMPANY CONFIDENTIAL Page 2 –15

Type Description

XRS-6 RF cable

GPIB control cable USB cable

Flash concept with FPS-10

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Service Tools and Service Concepts

Figure 4 Basic flash concept with FPS-10

Type Description

Product specific devices

FS-72 Flash adapter

Other devices

FPS-10 Flash prommer box PKD-1/PK-1 SW security device SS-46 Interface adapter

PC with Phoenix service software

Cables

XCS-4 Modular cable CA-35S Power cable

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Type Description

USB cable

RF testing concept with RF coupler

Figure 5 RF testing concept with RF coupler

Type Description

Product specific devices

FS-72 Flash adapter SA-151 RF coupler

Other devices

CU-4 Control unit SX-4 Smart card FPS-10 Flash prommer box PKD-1/PK-1 SW security device SS-62 Flash adapter base

Measurement equipment PC with Phoenix service software

Cables

PCS-1 Power cable

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Type Description

XCS-4 Modular cable XRS-6 RF cable

GPIB control cable USB cable

CU-4 flash concept with FPS-10

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Service Tools and Service Concepts

Figure 6 CU-4 flash concept with FPS-10

Type Description

Product specific devices

FS-72 Flash adapter

Other devices

CU-4 Control unit FPS-10 Flash prommer box PKD-1/PK-1 SW security device SS-62 Flash adapter base SX-4 Smart card

PC with Phoenix service software

Cables

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Type Description

PCS-1 Power cable XCS-4 Modular cable

Standard USB cable USB cable

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Service Tools and Service Concepts

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Nokia Customer Care

3 — BB Troubleshooting and

Manual Tuning Guide

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Table of Contents

Troubleshooting overview ....................................................................................................................................3–5

Dead or jammed device troubleshooting............................................................................................................3–6

General power checking ........................................................................................................................................3–7

Clocking troubleshooting ......................................................................................................................................3–9

Charging troubleshooting .................................................................................................................................. 3–10

Backup battery troubleshooting........................................................................................................................ 3–11

Flash programming fault troubleshooting....................................................................................................... 3–12

Combo memory troubleshooting ...................................................................................................................... 3–14

MicroSD card troubleshooting............................................................................................................................ 3–15

Micro USB interface troubleshooting................................................................................................................. 3–17

SIM card troubleshooting ................................................................................................................................... 3–18

Keyboard troubleshooting ................................................................................................................................. 3–20

Power key troubleshooting................................................................................................................................ 3–21

IrDA troubleshooting .......................................................................................................................................... 3–22

Vibra troubleshooting......................................................................................................................................... 3–23

GPS troubleshooting ........................................................................................................................................... 3–24

GPS settings for Phoenix................................................................................................................................ 3–24

GPS.............................................................................................................................................................. 3–24

GPS control................................................................................................................................................. 3–24

Quick Test window.................................................................................................................................... 3–25

GPS RF test points........................................................................................................................................... 3–25

GPS failure troubleshooting.......................................................................................................................... 3–26

GPS basic checks troubleshooting ................................................................................................................ 3–27

Display module troubleshooting ....................................................................................................................... 3–29

General instructions for display troubleshooting....................................................................................... 3–29

Display troubleshooting ................................................................................................................................ 3–30

Display and keyboard backlight troubleshooting....................................................................................... 3–31

LED driver troubleshooting ........................................................................................................................... 3–33

Email LED troubleshooting............................................................................................................................ 3–34

ALS troubleshooting............................................................................................................................................ 3–35

Bluetooth troubleshooting................................................................................................................................. 3–36

Introduction to Bluetooth troubleshooting ................................................................................................ 3–36

Bluetooth settings for Phoenix..................................................................................................................... 3–36

Bluetooth self tests in Phoenix..................................................................................................................... 3–37

FM radio troubleshooting................................................................................................................................... 3–39

FM radio troubleshooting.............................................................................................................................. 3–39

WLAN troubleshooting........................................................................................................................................ 3–39

Introduction to WLAN troubleshooting ....................................................................................................... 3–39

WLAN functionality testing with self tests .................................................................................................. 3–39

WLAN functionality testing using SB-7 ........................................................................................................ 3–41

Audio troubleshooting........................................................................................................................................ 3–43

Audio troubleshooting test instructions...................................................................................................... 3–43

Internal earpiece troubleshooting ............................................................................................................... 3–47

Internal microphone troubleshooting......................................................................................................... 3–48

IHF speakers troubleshooting....................................................................................................................... 3–50

External headset microphone troubleshooting.......................................................................................... 3–51

External headset earpiece troubleshooting ................................................................................................ 3–52

Acoustics troubleshooting............................................................................................................................. 3–53

Introduction to acoustics troubleshooting ............................................................................................ 3–53

Earpiece troubleshooting......................................................................................................................... 3–54

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IHF troubleshooting.................................................................................................................................. 3–55

Microphone troubleshooting ................................................................................................................... 3–56

Baseband manual tuning guide......................................................................................................................... 3–57

Certificate restoring for BB5 products.......................................................................................................... 3–57

Energy management calibration.................................................................................................................. 3–62

List of Tables

Table 10 Display module troubleshooting cases ............................................................................................. 3–29

Table 11 Pixel defects ......................................................................................................................................... 3–29

List of Figures

Figure 7 Charging backup battery ..................................................................................................................... 3–11

Figure 8 Discharging backup battery ................................................................................................................ 3–11

Figure 9 Take single trig measurement for the rise of the BSI signal. .......................................................... 3–13

Figure 10 GPS Control dialog box....................................................................................................................... 3–24

Figure 11 GPS Quick Test window for GPS troubleshooting ........................................................................... 3–25

Figure 12 RM-343 BT antenna............................................................................................................................ 3–36

Figure 13 BER test result..................................................................................................................................... 3–37

Figure 14 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is

connected. ................................................................................................................................................. 3–45

Figure 15 Single-ended output waveform of the Ext_in_IHF_out loop measurement when speaker is

connected (measured at speaker pads). No filter is used. ................................................................... 3–45

Figure 16 Single-ended output waveform of the Ext_in_Ext_out loop........................................................... 3–45

Figure 17 Single-ended output waveform of the Digital_stereo_microphone_in_Ext_out loop.................. 3–46

Figure 18 Data out signal ................................................................................................................................... 3–49

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Troubleshooting overview

For practical reasons, troubleshooting is divided into two sections:

• Baseband troubleshooting, including FM radio and Bluetooth.

• RF troubleshooting

Issue 1 COMPANY CONFIDENTIAL Page 3 –5

Dead or jammed device troubleshooting

Troubleshooting flow

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General power checking

Check the following voltages:

Signal

name

VIO External

VBACK AVILMA ON ON 2.5 Back-up

VSIM1 AVILMA ON ON 1.8/3.0 SIM card VBAT3 VSIM2 AVILMA ON ON 1.8 Digital

VAUX AVILMA OFF OFF 2.78 FM radio,

Regulator Sleep Idle Nominal

voltage

ON ON 1.82 Memory,

SMPS

Main user Notes Supply

VBAT1 I/Os, cameras STV986 GPS

battery

VBAT3 micropho ne

VBAT5 IrDA, HALL sensor, display, accelero meter, cameras

VANA AVILMA ON ON 2.5 Avilma VBAT4 VR1 AVILMA OFF ON 2.5 Crystal

oscillator s

VRFC AVILMA ON OFF 1.8 RAPIDO

converter s

VRCP1 AVILMA 4.75 To RF

parts

VREF AVILMA ON ON 1.35 RF

reference

VCORE BarracudaON ON 1.35/1.05

on sleep)

VOUT BETTY OFF OFF 2.5 Audio

VLED External

SMPS

14 Display

Rapido digital core

switch

backlight, ITU-T

RF active VBATCP

VBAT4

VBAT6

VSD SD

levelsifter

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2.85 Micro SD card

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Signal

name

N2400/2401LD LED

N2500 CP LED

Regulator Sleep Idle Nominal

Driver

Main user Notes Supply

voltage

3 Function

key backlight

3 Side key

backlight

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Clocking troubleshooting

Troubleshooting flow

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Charging troubleshooting

Troubleshooting flow

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Backup battery troubleshooting

Verify that the backup battery is empty (U<1V). Switch the phone on. Measure voltage of the battery when the main battery is connected to the phone and the phone is switched on.

Wait a few minutes and monitor that the backup battery voltage rises. Switch off the phone, disconnect the main battery and monitor that the voltage of the backup battery decreases. Normal behaviour of the voltage is described in the figures below.

Figure 7 Charging backup battery

Figure 8 Discharging backup battery

If the voltage rises and falls quickly, check whether G2200 is broken or short-circuited. Backup battery can be also dead. If the voltage stays ~0V, check resistance VBACK against GND. If there is no short-circuit, AVILMA is faulty. Replace AVILMA.

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Flash programming fault troubleshooting

Part 1

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Part 2

Figure 9 Take single trig measurement for the rise of the BSI signal.

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Combo memory troubleshooting

Troubleshooting flow

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MicroSD card troubleshooting

Troubleshooting flow

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Micro USB interface troubleshooting

Troubleshooting flow

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SIM card troubleshooting

Troubleshooting flow

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Keyboard troubleshooting

Context

There are two possible failure modes in the keyboard module:

• One or more keys can be stuck, so that the key does not react when a keydome is pressed. This kind of failure is caused by mechanical reasons (dirt, rust).

• Malfunction of several keys at the same time; this happens when one or more rows or columns are failing (shortcut or open connection). For a more detailed description of the keyboard and keymatrix, see section Keyboard.

If the failure mode is not clear, start with the Keyboard Test in Phoenix.

Troubleshooting flow

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Power key troubleshooting

Troubleshooting flow

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IrDA troubleshooting

Troubleshooting flow

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Vibra troubleshooting

Troubleshooting flow

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GPS troubleshooting

GPS settings for Phoenix

GPS

GPS engine in the phone tracks the satellites and measures and calculates the needed parameters for the positioning. GPS receiver in the phone uses the L1, 1575.42MHz signal meant for the public civil usage. At least four satellites are needed to be seen to make a postioning.

GPS engine is powered by VBAT and VIO. GPS ASIC is connected to host engine via I2C-bus. GPS engine has own 16.368 MHz GPS clock but it also requires 38.4 MHz reference clock from the host engine for the calibration purposes. Also sleep clock is required.

GPS control

Context

Use the following to test GPS using Phoenix.

Steps

1. Start Phoenix service software.

2. From the File menu, select Scan Product and check that the correct product version is displayed.

3. From the Testing menu, select GPS Control. This opens up

below, and enables the GPS.

GPS Control

dialog box, as shown in the figure

Figure 10 GPS Control dialog box

Select Idle to confirm the GPS is enabled and is in idle mode; at this point all clocks should be present, GPS_En_Reset should be high (1.8V), and Vdd_Dig (1.1V), Vcc_TCXO (2.5V) & Vcc_PLL/VCO (1.35V) should be present.

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Receiver On turns on all RF sections of the ASIC, and so all LDOs should be on. These checks are part of theGPS basic checks troubleshooting (page 3–27).

Quick Test window

The

Quick Test

correct and click Start Test. (Select Help for further information). This test will perform 3 tests in one; Self Test, Oscillator Test and CW Test, and will provide a Pass/Fail response. The window also contains a Receiver On button. These checks are part of GPS failure troubleshooting

(page 3–26).

In order to probe GPS RF test points, inject 1575.52 MHz tone at the GPS antenna test connector and select Receiver On, then probe the GPS RF test points as shown in chapter GPS RF test points. Compare RF levels with a known reference phone.

window has all the necessary functionality for GPS troubleshooting. Ensure the test setup is

Note: Ocsillator Test can also be carried out in the

Test

also has its own dedicated window.

Rx Control

window under ‘simple tests’, and

Figure 11 GPS Quick Test window for GPS troubleshooting

GPS RF test points

The GPS antenna test pad is located as shown on the figure below. Checking for a connection between these two test points will confirm that the antenna is working correctly, as will performing a radiated CW test.

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GPS failure troubleshooting

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Context

GPS troubleshooting is broken down into two parts: general GPS failure & GPS basic checks. The GPS failure troubleshooting flow can be followed and, where applicable, will feed into the Basic checks troubleshooting flow.

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Troubleshooting flow

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GPS basic checks troubleshooting

Troubleshooting flow

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Display module troubleshooting

General instructions for display troubleshooting

Context

• The display is in a normal mode when the phone is in active use.

• Display is in a partial idle mode when the phone is in the screen saver mode.

• The operating modes of the display can be controlled with the help of

Table 10 Display module troubleshooting cases

Display blank There is no image on the display. The display looks

the same when the phone is on as it does when the phone is off. The backlight can be on in some cases.

Image on the display not correct Image on the display can be corrupted or a part of

the image can be missing. If a part of the image is missing, change the display module. If the image is otherwise corrupted, follow the appropriate troubleshooting diagram.

Phoenix

Backlight dim or not working at all Backlight LED components are inside the display

module. Backlight failure can also be in the connector or in the backlight power source in the main engine of the phone.

This means that in case the display is working (image OK), the backlight is faulty.

Visual defects (pixel) Pixel defects can be checked by controlling the

display with Phoenix. Use both colours, black and white, on a full screen.

The display may have some random pixel defects that are acceptable for this type of display. The criteria when pixel defects are regarded as a display failure, resulting in a replacement of the display, are presented the following table.

Table 11 Pixel defects

Item White dot defect Black dot

defect

1 Defect counts R G B White Dot

Total

1 1

Total

1 1 1 1

2 Combined

defect counts

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Not allowed. Two single dot defects that are within 5 mm of each other should be

interpreted as combined dot defect.

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Steps

1. Verify with a working display that the fault is not on the display module itself.

The display module cannot be repaired.

2. Check that the cellular engine is working normally.

i To check the functionality, connect the phone to a docking station. ii Start iii Read the phone information to check that also the application engine is functioning normally (you

3. Proceed to the display troubleshooting flowcharts.

Use the Display Test tool in

Phoenix

should be able to read the APE ID).

service software.

Phoenix

to find the detailed fault mode.

Display troubleshooting

Context

Before going to display troubleshooting flow, make sure that the engine is working and starting up correctly. If the problem is in the engine, go to baseband troubleshooting.

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Troubleshooting flow

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Display and keyboard backlight troubleshooting

Troubleshooting flow

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LED driver troubleshooting

Troubleshooting flow

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Email LED troubleshooting

Troubleshooting flow

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ALS troubleshooting

Troubleshooting flow

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Bluetooth troubleshooting

Introduction to Bluetooth troubleshooting

There are two main Bluetooth problems that can occur:

Problem Description

Detachment of the BT antenna. This would most likely happen if the device has

been dropped repeatedly to the ground. It could cause the BT antenna to become loose or partially detached from the PWB.

A malfunction in the BT ASIC, BB ASICs or Phone’s BT SMD components.

The main issue is to find out if the problem is related to the BT antenna or related to the BT system or the phone’s BB and then replace/fix the faulty component.

This is unpredictable and could have many causes i.e. SW or HW related.

Bluetooth antenna

Figure 12 RM-343 BT antenna

Bluetooth settings for Phoenix

Steps

1. Start

2. Place the phone to a flash adapter in the local mode.

3. From the File menu, choose Open Product, and then choose the correct type designator from the

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Phoenix

Product list.

service software.

RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

4. Choose Testing→Bluetooth LOCALS .

5. Locate SB-6’s serial number (12 digits) found in the type label on the back of SB-6. In addition to SB-6 , also JBT-3, JBT-6 and JBT-9 Bluetooth test boxes can be used.

6. In the Counterpart BT Device Address line.

This needs to be done only once provided that SB-6 is not changed.

7. Place the SB-6 box near (within 10 cm) the BT antenna and click Run BER Test.

Bluetooth LOCALS

window, write the 12-digit serial number on the

Results

Bit Error Rate test result is displayed in the

Bit Error Rate (BER) Tests

pane in the

Bluetooth LOCALS

window.

Figure 13 BER test result

Bluetooth self tests in Phoenix

Steps

1. Start

2. Place the phone to a flash adapter.

3. ChooseFile→Scan Product.

4. From the Mode drop-down menu, set mode to Local.

5. Choose Testing→Self Tests.

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Phoenix

service software.

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6. In the

• ST_LPRF_IF_TEST

• ST_LPRF_AUDIO_LINES_TEST

• ST_BT_WAKEUP_TEST

7. To run the tests, click Start.

Self Tests

window check the following Bluetooth related tests:

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FM radio troubleshooting

Troubleshooting flow

WLAN troubleshooting

Introduction to WLAN troubleshooting

The main problem that can occur is malfunction in WLAN ASICs, WLAN SMD or Antenna components. Such problems are unpredictable and may have many causes, either HW or SW related.

WLAN functionality testing with self tests

Steps

1. Start Phoenix service software.

2. Choose File => Scan Product.

3. From the Mode drop-down menu, set mode to Local.

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4. Choose Testing => Self Tests.

5. In the Self Tests window select the following WLAN related tests:

• ST_WLAN_TEST

• ST_BT_WLAN_COEXISTENCE_TEST

6. Press Start and after few seconds results should appear and if WLAN engine is functional, results should show Passed. If one of the tests is Failed then there is something broken inside the WLAN module.

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WLAN functionality testing using SB-7

Steps

1. Place the phone on the SB-7 WLAN test box, (see figure).

2. Start the phone to the normal mode.

3. Specify AP for the WLAN AP inside the SB-7: go to the Application – Tools – Settings – Connection –

Access points -menu. Select Options and then select New access point and then set the following information:

a Connection name: default b Data bearer: Wireless LAN c WLAN network name: default d Network status: Public

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e WLAN network mode: Infrastructure f WLAN security mode: Open network g WLAN security settings: leave it as it is h Homepage: 192.168.0.51

4. Go back to the top level by pressing Back – Back – Exit – Back – Exit.

5. Go to the Application –menu and select Web.

6. Open the Options –menu and select Settings and General.

a Define Access point – User defined and select Default from the pop-up menu. b Define Homepage – User defined and enter 192.168.0.51.

7. Go back to the top level by pressing Back – Back – Exit – Exit.

8. Go to the Application –menu and select Web. Ignore the error message: Web, no gateway reply - this

is due to the fact that SB-7 is not connected to the internet.

9. Press Application button until you can select Standby.

10. Go to the Application –menu and select Connectivity – Conn.mgr. and select Active data

connections. Now you should see the connection named default and below the name there should be time running. Or if you came very fast to this menu after turning browser on, there may be indication of connecting below the name default. If so, wait until time starts to run below the name default. Select these connections from the Options –menu by selecting Details.

a Status should show: Conn. (inactive… or Conn. (active). b Signal should show: Medium (50%). This field can also be Strong and percent number can also be

higher.

11. WiFi indicator top of the screen should be ON when connected to the AP

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12. If connection does not work, check the phone's WLAN / BT –antenna and matching components. See

figure below.

Audio troubleshooting

Audio troubleshooting test instructions

Single-ended external earpiece and differential internal earpiece outputs can be measured either with a single-ended or a differential probe.

When measuring with a single-ended probe each output is measured against the ground. Internal handsfree output is measured using a current probe, if a special low-pass filter designed for

measuring a digital amplifier is not available. Note also that when using a current probe, the input signal frequency must be set to 2kHz.

The input signal for each loop test can be either single-ended or differential. Exception to this is a digital microphone, which needs input signal from an external sound source (laptop speaker) to playback eg. 1kHz sine wave from 5cm distance.

Required equipment

The following equipment is needed for the tests:

• Oscilloscope

• Function generator (sine waveform)

• Current probe (Internal handsfree PWM output measurement)

• Phoenix service software

• Battery voltage 3.7V

• Sound source (laptop speaker or B&K type 4231 calibrator)

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Test procedure

Audio can be tested using the Phoenix audio routings option. Three different audio loop paths can be activated:

• External microphone to Internal earpiece

• External microphone to Internal handsfree speaker

• Digital stereo microphone to External earpiece

Each audio loop sets routing from the specified input to the specified output enabling a quick in-out test. Loop path gains are fixed and they cannot be changed using Phoenix. Correct pins and signals for each test are presented in the following table.

Phoenix audio loop tests and test results

The results presented in the table apply when no accessory is connected and battery voltage is set to 3.7V. Earpiece, internal microphone and speaker are in place during measurement. Applying a headset accessory

during measurement causes a significant drop in measured quantities. The gain values presented in the table apply for a differential output vs. single-ended/differential input.

Loop test Input

terminal

External Mic to External Earpiece

External Mic to Internal Earpiece

External Mic to Internal handsfree

Digital Mic to External Earpiece

HS_MIC & GND

Acoustical input, 1kHz sine wave

Output

terminal

HS_EAR_L & GND

HS_EAR_R & GND

EarP & GND -10 1000 310 1.2 NA EarN & GND

J2103 & J2104

J2101 & J2102

HS_EAR_L & GND

HS_EAR_R & GND

Path gain

[dB]

(fixed)

-8.6 1000 367 1.2 NA

-6 1000

NA 94 dB

Input

voltage

[mVp-

SPL

Output

voltage

[mVp-p]

100 NA

Output

DC level

[V]

current [mA]

Output

Measurement data

Earpiece signal

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RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

Figure 14 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is connected.

Integrated handsfree signal

Figure 15 Single-ended output waveform of the Ext_in_IHF_out loop measurement when speaker is connected (measured

at speaker pads). No filter is used.

External output from AV

Figure 16 Single-ended output waveform of the Ext_in_Ext_out loop.

External output from AV (acoustic input)

Issue 1 COMPANY CONFIDENTIAL Page 3 –45

RM-343; RM-345; RM-420

BB Troubleshooting and Manual Tuning Guide

Figure 17 Single-ended output waveform of the Digital_stereo_microphone_in_Ext_out loop.

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RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

Internal earpiece troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 –47

Internal microphone troubleshooting

Troubleshooting flow

RM-343; RM-345; RM-420

BB Troubleshooting and Manual Tuning Guide

Page 3 –48 COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

Figure 18 Data out signal

Issue 1 COMPANY CONFIDENTIAL Page 3 –49

IHF speakers troubleshooting

Troubleshooting flow

RM-343; RM-345; RM-420

BB Troubleshooting and Manual Tuning Guide

Page 3 –50 COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

External headset microphone troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 –51

External headset earpiece troubleshooting

Troubleshooting flow

RM-343; RM-345; RM-420

BB Troubleshooting and Manual Tuning Guide

Page 3 –52 COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

Acoustics troubleshooting

Introduction to acoustics troubleshooting

Acoustics design ensures that the sound is detected correctly with a microphone and properly radiated to the outside of the device by speaker(s). The acoustics of the phone includes three basic systems: earpiece, Integrated Hands Free (IHF) and microphone.

The sound reproduced from the earpiece radiates through a single hole on the front cover (A-cover). The sound reproduced from the IHF speakers radiates from the sound hole located on the back side of the device. Microphone is located at the bottom, not next to the system connector. The microphone is located at the bottom, below the keyboard.

For a correct functionality of the phone, all sound holes must be always open. When the phone is used, care must be taken not to close any of those holes with a hand or fingers. The phone should be dry and clean, and no objects must be located in such a way that they close any of the holes.

Issue 1 COMPANY CONFIDENTIAL Page 3 –53

Earpiece troubleshooting

Troubleshooting flow

RM-343; RM-345; RM-420

BB Troubleshooting and Manual Tuning Guide

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RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

IHF troubleshooting

Troubleshooting flow

Issue 1 COMPANY CONFIDENTIAL Page 3 –55

Microphone troubleshooting

Troubleshooting flow

RM-343; RM-345; RM-420

BB Troubleshooting and Manual Tuning Guide

Page 3 –56 COMPANY CONFIDENTIAL Issue 1

RM-343; RM-345; RM-420 BB Troubleshooting and Manual Tuning Guide

Baseband manual tuning guide

Certificate restoring for BB5 products

Context

This procedure is performed when the device certificate is corrupted for some reason. All tunings (RF & Baseband, UI) must be done after performing the certificate restoring procedure. The procedure for certificate restoring is the following:

• Flash the phone with the latest available software using FPS-8 or FPS-10.

Note: USB flashing does not work for a dead BB5 phone.

• Create a request file.

• Send the file to Nokia by e-mail. Use the following addresses depending on your location:

• APAC: sydney.service@nokia.com

• CHINA: repair.ams@nokia.com

• E&A: salo.repair@nokia.com

• AMERICAS: fls1.usa@nokia.com

• When you receive a reply from Nokia, carry out certificate restoring.

• Tune the phone completely.

Note: SX-4 smart card is needed.

• If the phone resets after certificate restoring, reflash the phone again. Required equipment and setup:

•

Phoenix

• The latest phone model specific

• PKD-1 dongle

• SX-4 smart card (Enables BB5 testing and tuning features)

• External smart card reader

• Activated FPS-8 flash prommer OR FPS-10 flash prommer

• Flash update package 03.18.004 or newer for FPS-8 or FPS-10 flash prommers

• CU-4 control unit

• USB cable from PC USB Port to CU-4 control unit

• Phone model specific adapter for CU-4 control unit

• PCS-1 cable to power CU-4 from external power supply

• XCS-4 modular cable between flash prommer and CU-4

service software v 2007.19 or newer.

Phoenix

Note: The smart card reader is only needed when FPS-8 is used. FPS-10 has an integrated smart card

reader.

Note: CU-4 must be supplied with +12 V from an external power supply in all steps of certificate

restoring.

data package.

Steps

1. Program the phone software.

i Start

Issue 1 COMPANY CONFIDENTIAL Page 3 –57

Phoenix

and login. Make sure the connection has been managed correctly for FPS-8 or FPS-10.

BB Troubleshooting and Manual Tuning Guide

ii Update the phone MCU software to the latest available version.

If the new flash is empty and the phone cannot communicate with

iii Choose the product manually from File→Open Product , and click OK.

Wait for the phone type designator (e.g. “RM-1” ) to be displayed in the status bar.

iv Go to Flashing→SW Update and wait until

picture.

Phoenix

reads the product data as shown in the following

Phoenix

RM-343; RM-345; RM-420

, reflash the phone.

Product is automatically set according to the phone support module which was opened manually,

but the flash files cannot be found because the correct data cannot be read from the phone automatically.

Code must be chosen manually, it determines the correct flash files to be used. Please choose the

correct product code (can be seen in the phone type label) from the dropdown list.

Flash Type must be set to Phone as Manufactured.

v To continue, click Start.

Progress bars and messages on the screen show actions during phone programming, please wait.

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Nokia E66, RM343, RM345, RM420 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Amendment Record Sheet

Copyright

Warnings and cautions

ESD protection

Care and maintenance

Company Policy

Battery information

Nokia E66 Service Manual Structure

Product selection

Product features and sales package

Product and module list

Mobile enhancements

Technical specifications

Transceiver general specifications

Main RF characteristics for GSM850/900/1800/1900 and WCDMA V (850) and WCDMA I (2100) phones

Main RF characteristics for GSM850/900/1800/1900 and WCDMA V (850) and WCDMA II (1900) phones

Main RF characteristics for GSM850/900/1800/1900 and WCDMA VIII (900) and WCDMA I (2100) phones

Battery endurance

Service tools

Product specific tools

FS-72 Flash adapter Flash adapter FS-72 is used for phone testing and flashing. FS-72 is

RJ-230 Soldering jig RJ-230 is a soldering jig used for soldering and as a rework jig for the

SA-151 RF coupler SA-151 is an RF coupler for WCDMA and GSM RF testing. It is used

General tools

CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash

FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

FPS-10 Flash prommer FPS-10 interfaces with:

PK-1 Software protection

SB-6 Bluetooth tester The SB-6 test box is a generic device to perform Bluetooth bit error

SB-7 WLAN test box WLAN test requires defined position for the device.

SRT-6 Opening tool SRT-6 is used to open phone covers.

SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and

SS-62 Generic flash adapter

SS-93 Opening tool SS-93 is used for opening JAE connectors.

SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning

Cables

CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections

CA-31D USB cable The CA-31D USB cable is used to connect FPS-10 or FPS-11 to a PC. It is

CA-35S Power cable CA-35S is a power cable for connecting, for example, the FPS-10 flash

DKE-2 Mini USB cable USB to mini USB connector cable.

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

SS-102 Front camera

XCS-4 Modular cable XCS-4 is a shielded (one specially shielded conductor) modular cable

XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to

Service concepts

POS (Point of Sale) flash concept

Module jig service concept

Service concept for RF testing and RF/BB tuning

Flash concept with FPS-10

RF testing concept with RF coupler

CU-4 flash concept with FPS-10

Troubleshooting overview

Dead or jammed device troubleshooting

General power checking

Clocking troubleshooting

Charging troubleshooting

Backup battery troubleshooting

Flash programming fault troubleshooting

Combo memory troubleshooting

MicroSD card troubleshooting

Micro USB interface troubleshooting

SIM card troubleshooting

Keyboard troubleshooting

Power key troubleshooting

IrDA troubleshooting

Vibra troubleshooting

GPS troubleshooting

GPS settings for Phoenix

GPS control

Quick Test window

GPS RF test points

GPS failure troubleshooting

GPS basic checks troubleshooting

Display module troubleshooting

General instructions for display troubleshooting

Display troubleshooting