Nokia Mail for Exchange 2.4
User Guide
N452132003
Issue 1 EN
© 2007. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this
document in any form without the prior written permission of Nokia is prohibited.
Nokia and Nokia Connecting People are registered trademarks of Nokia
Corporation. Other product and company names mentioned herein may be
trademarks or trade names of their respective owners.
Nokia operates a policy of ongoing development. Nokia reserves the right to make
changes and improvements to any of the products described in this document
without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income
or any special, incidental, consequential or indirect damages howsoever caused.
The contents of this document are provided “as is”. Except as required by
applicable law, no warranties of any kind, either express or implied, including, but
not limited to, the implied warranties of merchantability and fitness for a
particular purpose, are made in relation to the accuracy, reliability or contents of
this document. Nokia reserves the right to revise this document or withdraw it at
any time without prior notice.
Reverse engineering of any software in the Nokia device is prohibit ed to the extent
permitted by applicable law.
Insofar as the Nokia device user guide contains any limitations on Nokia's
representations, warranties, damages and liabilities, such limitations shall likewise
limit any representations, warranties, damages and liabilities of Nokia's licensors
Use of the Mail for Exchange is limited to over-the-air synchronization of PIM
information between the Nokia device and the authorized Microsoft Exchange
server.
N452132003 / Issue 1 EN
Contents
What is Mail for Exchange?.....................5
What is synchronization?....................................................5
How do I use Mail for Exchange?.....................................5
Installing Mail for Exchange ....................7
Installing from Internet ....................................................... 7
Installing from CD or other media.................................... 7
Installing for other languages ...........................................8
Upgrading Mail for Exchange............................................8
Starting and exiting from Mail for
Exchange ....................................................9
Starting Mail for Exchange ................................................9
Exiting from Mail for Exchange ........................................9
Working with a profile........................... 10
Connection settings............................................................10
Credentials settings............................................................11
Sync content settings.........................................................11
Sync schedule settings.......................................................11
Calendar settings.................................................................12
Contacts settings ................................................................12
Tasks settings .......................................................................13
Email settings.......................................................................13
Editing a profile...................................................................13
Deleting a profile.................................................................14
Creating a Company Directory profile ..........................14
Synchronizing your account ...................16
Synchronizing the first time ............................................16
Getting information about the last sync......................16
Working with email.................................17
Working with email attachments...................................18
Working with meeting requests......................................20
Working with Search..........................................................20
How email is synchronized...............................................20
Working with calendar, contacts, and
tasks..........................................................21
Working with calendar......................................................21
Working with contacts......................................................21
Working with tasks.............................................................22
Additional information ...........................23
Getting online help.............................................................23
Device security features.................................................... 23
Troubleshooting .......................................25
Error messages.....................................................................25
Resynchronizing content ..................................................26
Troubleshooting logs..........................................................26
Improving battery life........................................................26
What is Mail for Exchange?
With Mail for Exchange, you can access the email,
calendar, contacts (address book), and tasks of your
Microsoft
Keeping the entries on your mobile device updated with
the entries on your Exchange account is possible through
the process of synchronization.
You need an Exchange email account and your Exchange
administrator must have enabled your account for
synchronization. Contact your administrator or email
account provider for details.
Note: You can also install the standalone Company
Directory application instead of Mail for Exchange. With
Company Directory, you can search for contacts within the
company directory. The same search function is included in
Mail for Exchange as well. You cannot send Mail for
Exchange email with the standalone Company Directory.
® Exchange account on your mobile device.
What is synchronization?
Synchronization updates the email, calendar, contacts, and
tasks content on your mobile device with the content of
your Microsoft Exchange account. You can customize the
way you synchronize by setting up a profile in which you
can:
• Select the content you want to synchronize—email,
calendar, contacts, tasks, or any combination of the
four.
• Set up a schedule by which Mail for Exchange
automatically synchronizes. (You can also synchronize
manually at any time.)
• Resolve content conflicts during synchronization by
specifying whether the content of your account on the
Microsoft
prevails when a conflict occurs.
• Select Secure Sockets Layer (SSL) to increase the
security between your mobile device and the Exchange
server.
• Select how you want to be alerted when you receive an
email.
® Exchange server or your mobile device
How do I use Mail for Exchange?
The basic steps in using Mail for Exchange are:
1 Install and start Mail for Exchange on your mobile
device.
2 Create a synchronization profile that controls what
and when you synchronize.
What is Mail for Exchange?
5
3 Synchronize to get your email, calendar, contact, and
task entries on your mobile device from your account
on the Exchange server.
4 Start to use your email, calendar, contacts, and tasks
on your mobile device.
What is Mail for Exchange?
6
Installing Mail for Exchange
Note that you should not use any other method, such as
Nokia PC Suite, to sync email, contacts, calendar entries, or
tasks after installing and using Mail for Exchange on your
device.
Simultaneous use of other methods may cause data loss,
duplication, or corruption.
Installing from Internet
You may have received an installation package on a CD or
other media, but you can get the most up to date version
from the following location:
http://businesssoftware.nokia.com/mail_for_exchange
Use your device's browser to go to the web page and fill in
the requested information. You can then download Mail
for Exchange. After the download, installation will start
automatically.
Installing from CD or other media
You may receive the installation file on a CD or other
media included with the device you purchased, or it may
be downloaded via browser or your PC.
You need an installation file named
MailForExchange_x.y.z.sis(x). The name of the file may
vary. For example, the version number (x.y.z) or the
extension (.sisx) may be different.
To install Mail for Exchange on your device you must:
1 Copy the installation file onto your mobile device, for
example:
• If you downloaded the installation file to your
computer: Copy the installation file from your
computer onto your mobile device or memory card
by using a USB cable, Bluetooth, Nokia PC Suite, or
infrared file transfer. For information about where
the installation file is saved, see your mobile device’s
user guide.
• If the installation file came on a CD: Transfer the
installation file from the CD onto your desktop
computer. Then copy the installation file from your
computer onto your mobile device by using a USB
cable, Bluetooth, Nokia PC Suite, or infrared file
transfer. For information about where the
installation file is saved, see your mobile device’s
user guide.
• If the installation file came on a memory card:
Insert the card into your mobile device’s memory
Installing Mail for Exchange
7
card slot. For information about using a memory
card, see your mobile device’s user guide.
2 Navigate to the installation file on your device and
open it to install Mail for Exchange.
Installing for other languages
The language used for Mail for Exchange menus and
settings is determined when Mail for Exchange is
installed. If you install Mail for Exchange and then change
the language of the device, Mail for Exchange still appears
in the originally installed language. If you want to make
the Mail for Exchange language match the language of
Installing Mail for Exchange
the device, you can re-install Mail for Exchange.
Upgrading Mail for Exchange
To upgrade to a newer version of Mail for Exchange,
acquire a new installation file and install it on your mobile
device. Doing so overwrites your current Mail for
Exchange installation while retaining your existing profile
and personal information.
8
Starting and exiting from Mail for Exchange
Starting Mail for Exchange
To start Mail for Exchange, go to the MfE folder on your
mobile device where Mail for Exchange is installed. Select
the Mail for Exchange icon:
When you start Mail for Exchange for the first time, you
are prompted to create a profile. A profile lets you
customize how you want Mail for Exchange to work. Select
Yes to this prompt because to use Mail for Exchange, you
will need to enter some information in the profile.
A menu appears that lists categories of settings you can
set to create a profile, as shown:
• Connection. Enter information that lets Mail for
Exchange communicate with the Microsoft Exchange
server that hosts your account.
• Credentials. Enter information that identifies you to
the Exchange server.
• Sync content. Specify whether you want to
synchronize email, contacts, calendar, tasks, or any
combination of the four.
• Sync schedule. Specify when you want
synchronization to occur.
• Calendar. Specify how you want to synchronize your
calendar.
• Tasks. Specify how you want to synchronize your tasks.
• Contacts. Specify how you want to synchronize your
contacts. Specify how you want email to behave on
your device.
• Email. Specify how you want email to behave on your
device
If you want to create a profile at a later date, you can
select Options > Create Profile to access this menu again.
Exiting from Mail for Exchange
To exit from Mail for Exchange, select Exit from any Mail
for Exchange menu. Synchronization continues in the
background according to the schedule you have defined in
your profile. For more information, see “Sync schedule
settings” on page 11.
Starting and exiting from Mail for Exchange
9
Working with a profile
In the profile menu, select a category to display the
settings in that category. Mail for Exchange provides
default profile settings. However, you must provide a
value for all settings marked by an asterisk (*) in this user
guide.
Connection settings
Working with a profile
In the Connection tab, you must specify at least the name
of the Microsoft Exchange server your account uses and
the Internet access point.
The Connection settings are:
• Exchange server*. The Exchange server with which
your mobile device connects. For the name of your
Exchange server, contact your system administrator or
email account provider.
• Secure connection. Note that this setting must match
the SSL setting for the server.
• Access point*. Enter the Internet access point your
mobile device will use to connect with the Microsoft
Exchange server. You must select an access point. For
information about your access point, contact your
wireless carrier.
10
• Sync while roaming. Synchronization while roaming
may be more expensive than synchronization at other
times. You can control the synchronization schedule
while you are roaming by selecting one of the
following:
• No. Synchronization does not occur while roaming,
unless you use steps to manually synchronize.
• Yes, on peak only. Synchronization occurs only
during the peak hours you have defined in the offpeak hours while roaming.
• Yes, always. This is the default. Automatic
synchronization occurs according to the
synchronization schedule even while roaming.
• Use default port. Use the server default connection
port. If you select No, then you must specify a port in
the port number field that appears. To obtain the port
settings, contact your system administrator or email
account provider.
Credentials settings
Credentials identify you to the Microsoft Exchange Server
and provide privacy:
• Username*. Field is initially empty. To obtain your
username, contact your system administrator or email
account provider.
• Password. Field is initially empty. When you enter a
password, each letter appears as an asterisk. If you do
not enter a password, you will have to enter a password
the next time you synchronize.
• Domain. Contact your system administrator or email
account provider for the domain name. The setting is
optional.
Sync content settings
You can select what to synchronize (email, contacts,
calendar, or tasks) and what to do in case of content
conflicts during a synchronization:
• Synchronize calendar. Enable or disable the
synchronization of calendar entries.
• Synchronize tasks. Enable or disable the
synchronization of contacts.
• Synchronize contacts. Enable or disable the
synchronization of contacts.
• Synchronize email. Enable or disable the
synchronization of email.
• In case of conflict. Specify whether the entries on
your mobile device or the entries on the server prevail
if a conflict occurs during synchronization. This may
occur when an item has been changed on both the
mobile device and Exchange server since the last
synchronization.
Note: If an entry is deleted on one side (server or the
mobile device) and modified on the other, the entry is
deleted regardless of this setting.
Sync schedule settings
You can configure when to synchronize based on your
schedule. With Mail for Exchange, you can set up two
synchronization schedules: peak and off-peak. For
example, if you need to have the latest updates during
business hours, you can schedule synchronization
frequently and automatically during peak hours. When
you do not need to have the latest updates all the time
(evenings and weekends), you can synchronize less
frequently or manually.
The setting selections for peak and off-peak hours are
identical:
• Manual. Synchronizations occur only when you select
Options > Synchronize.
Working with a profile
11
• Always on. If a content change occurs on the server,
the server notifies your mobile device, so you can have
the latest content. Your mobile device automatically
checks for updates on the phone every few minutes
and synchronizes changes to the server.
• Intervals ranging from every 15 minutes to every
12 hours.
When you select Always on or any of the intervals
between 15 minutes and 12 hours for peak or off-peak,
you also need to specify:
Working with a profile
• Peak days. Which days have peak hours (Mon, Tue,
Wed, Thu, Fri, Sat, Sun).
• Peak start time. What time of day peak hours start.
Example: 8:00 am.
• Peak end time. What time of day peak hours end.
Example: 5:00 pm.
• Heartbeat interval. This is not the same as the
interval you can select for Peak sync schedule or Offpeak sync schedule. For more information, see “Setting
heartbeat interval” on page 27.
Calendar settings
Set how you want to synchronize your calendar:
• Sync calendar back. Specify how far back in time your
calendar entries are to be synchronized. You can
specify a range of weeks or months.
• Initial sync. Specify whether you want to keep the
device’s existing calendar entries or delete those
entries and replace them with the entries from your
account on the Microsoft Exchange server when you do
the first (initial) synchronization.
Note: If you select Keep items on phone, you may end
up with duplicate calendar entries, especially if another
sync method has been used previously. However,
selecting to delete the items may result in losing
calendar entries that are stored only on your device.
Contacts settings
In the Initial sync setting, specify whether you want to
keep the contacts on the mobile device or delete those
entries and replace them with the entries from your
account on the Exchange server when you do the first
(initial) synchronization. To keep the contacts that are
already on your mobile device, select Keep items on
phone.
Note: If you select Keep items on phone, you may end up
with duplicate contact entries, especially if another sync
method has been used previously. However, selecting to
delete the items may result in losing contact entries that
are stored only on your device.
12
Tasks settings
Set how you want to synchronize your tasks:
• Sync completed tasks. Specify whether you want to
synchronize your completed tasks. If you disable this
setting, only working tasks are synchronized.
• Initial sync. Specify whether you want to keep the
tasks on the mobile device or delete those entries and
replace them with the entries from your account on the
Exchange server when you do the first (initial)
synchronization. To keep the tasks that are already on
your mobile device, select Keep items on phone.
Note: If you select Keep items on phone, you may end
up with duplicate task entries, especially if another
sync method has been used previously. However,
selecting to delete the items may result in losing task
entries that are stored only on your device.
Email settings
Set how you want your email to behave:
• E-mail address. Enter your email address so Mail for
Exchange can exclude it from the list of recipients
when you select Reply > To all.
• Show new mail popup. Enable or disable an alert
popup that appears each time you receive a new email.
This setting may be affected by other settings on the
device.
• Use signature. Include the text in the Signature field
automatically within the body of the email messages
you send.
• Signature. Enter text that is appended to the email
messages you send when you enable Use signature.
• When sending mail. Select Send immediately if you
want to send email messages immediately regardless
of synchronization schedule or Send at next sync only
if you want to wait until the next scheduled
synchronization occurs.
• Sync messages back. Specify how far back in time
your email messages are synchronized. Note that a
very large number of email messages may affect the
device's performance. Reduce this setting to improve
performance.
Editing a profile
To change the settings in a profile at any time, select
Options > Edit profile.
A list of profile settings categories appears. Select the
category you want and change the values in it.
Note: Changing some values causes all synchronized data
to be temporarily removed from the device and copied
from the server. For example, changing Username or
Working with a profile
13
Domain, will cause a temporary removal of the
synchronized data.
Deleting a profile
To delete a profile, select Options > Delete profile.
If you do not create another profile, you will be prompted
to create a profile whenever you start Mail for Exchange.
Note: When you delete your profile, your contacts,
calendar items, and tasks will remain on your device.
Working with a profile
Emails are deleted.
Creating a Company Directory profile
You can also install the standalone Company Directory
application, without installing Mail for Exchange. With
the standalone Company Directory application, you can
search for contacts within the company directory. This
search function is available in Mail for Exchange as well.
You cannot install the standalone Company Directory
simultaneously with Mail for Exchange.
For information about how to install applications on your
device, see your mobile device’s user guide. When you
install the standalone Company Directory, the application
is saved in the Installations folder on your mobile device.
To start Company Directory, go to the Installations folder
on your mobile device. Select the Company Directory icon:
When you use Company Directory without Mail for
Exchange for the first time, you are prompted to create a
profile.
To create a profile:
• In the profile menu, select a category to display the
settings in that category.
• Enter the required information in the Connection and
Credentials settings. For more information, see
“Connection settings” on page 10 and “Credentials
settings” on page 11.
Note: When you have created the Company Directory
profile, you will have the same options under the Options
menu as described for Mail for Exchange in this user guide,
except for the options Synchronize, View log, and Full
Resync.
In addition, the device security features discussed in
connection with Mail for Exchange apply to Company
14
Directory as well. For more information, see “Device
security features” on page 23.
For more information about how to use the standalone
Company Directory for searching contacts, see “Contacts
with Company Directory” on page 21.
Working with a profile
15
Synchronizing your account
Synchronization occurs according to the profile you have
created. However, you may still find occasions when you
need to synchronize manually or resynchronize the
content on your mobile device.
Synchronizing the first time
Synchronization occurs according to the settings you
specified under Sync schedule in the profile settings. If
you set the synchronization to Manual, you must select
Synchronizing your account
Options > Synchronize to get your content for the first
time. If you set synchronization to Always on or any of
the intervals, the first synchronization occurs when you
save the profile.
For information about special settings during an initial
(first) synchronization, see “Calendar settings” on
page 12, “Contacts settings” on page 12, and “Tasks
settings” on page 13.
To synchronize at any time, independent of
synchronization schedules in the synchronization profile,
select Options > Synchronize.
16
Getting information about the last sync
Select Options > View log from the main menu to see a
log of the last synchronization. The log includes
information about when the last synchronization occurred,
whether the synchronization was successful, and a
summary about which entries were synchronized.
Working with email
After you have created your profile and selected to
synchronize email, Mail for Exchange automatically
creates a Mail for Exchange folder within your mobile
device’s Messaging folder, which is located on your mobile
device’s main menu.
To open an email message in the Mail for Exchange
folder, select the message. If a message is very large, only
a portion of it has been downloaded automatically. To
download the remainder of the message body, select
Options > Fetch or keep scrolling to the bottom of the
message until the remainder of the message body is
fetched.
After you open a message, you can:
• Reply to the message (Options > Reply).
• Forward the message (Options > Forward).
• Delete the message (Options > Delete).
• Use special items such as email, numbers, and URLs
(Options > Automatic find on).
• Stop using special items (Options > Automatic find
off).
To compose a new message, select, depending on your
device, either Options > Create message > Email or
Options > Create message > Mail for Exchange. Then
you can:
• Send an email message (Options > Send).
• Change the headers (Cc, Bcc and Subject) (Options >
Additional headers).
• Specify delivery settings for the message (Options >
Sending options).
• Search for a contact’s email address by entering a few
letters of the contact’s name and selecting Options >
Check names.
• Insert text from your Templates folder (Options >
Insert).
When you compose a message, you can also search for
contacts within the company directory, in addition to your
device contacts.
Use the company directory as follows:
• To add a contact from the company directory: Go to
any recipient line of the message and select Options >
Company Directory. Enter a few letters of the
contact’s first name and/or last name in the search
field and select OK. When you find the correct contact,
select Options > Add recipient. The contact is added
as a recipient in your message
• To view details of a selected contact: Select Options >
View details. Contact information of the selected
contact is displayed.
Working with email
17
• To add a selected contact to your mobile device
contacts: Select Options > Add to Contacts. The
contact, as well as the corresponding contact
information, is added to your device contacts.
If your mobile device has a QWERTY keyboard, you can use
these keyboard shortcuts after you open an email:
•r to Reply
•f to Forward
•a to Reply > To all
Working with email
If your mobile device has a numeric keyboard, use these
shortcuts instead:
•1 to Reply
•2 to Reply > To all
•4 to Forward
You can use these keyboard shortcuts with both
keyboards:
•Call key to Send a message being edited
• Clear key to Delete a message (while viewing message
list)
Working with email attachments
An attachment is any file sent with an email. Mail for
Exchange does not automatically download an
attachment to your mobile device when you open the
email that carries it. You can download an attachment
after you open the email. After you download the
attachment, you can open it on your mobile device, if the
device has the application associated with the attachment.
• To retrieve an attachment: Open an email that has a
paper clip icon and then select Options >
Attachments. A list of attachments in the email
appears. Highlight an attachment in the list and select
Options > Fetch. The full attachment is downloaded.
• To open an attachment: Once you have retrieved an
attachment, highlight the attachment in the displayed
list and select Options > Open. The attachment opens
only if the device has the application that is associated
with the attachment.
• To save an attachment: Once you have retrieved an
attachment, highlight the attachment from the list and
select Options > Save. A copy of the attachment is
saved to the location you select on your mobile device
(typically on your memory card).
• To delete a downloaded attachment from your mobile
device: Once you have retrieved an attachment,
highlight the attachment from the list and select
Options > Remove. The attachment is deleted from
your mobile device, not from the server. You can
download the attachment again.
• To include an attachment: In an email being edited,
select Options > Insert. Then select the location of the
file you want to attach and the file itself.
18
Note that if you have the latest version of Quickoffice on
your device, Mail for Exchange also provides additional
attachment handling capabilities for Office attachments.
With the latest version of Quickoffice, you can do the
following:
• Open Office email attachments directly from
Quickoffice.
• Reply to email directly from Quickoffice with the edited
Office attachments included.
To purchase the latest version of Quickoffice:
• Visit www.quickoffice.com/upgrade.
• Launch Quickoffice; Use your navigation keys to select
the final tab titled Quickmanager. Select Updates &
upgrades.
For more information, visit www.quickoffice.com/MFE.
Opening attachments from Quickoffice
To open email attachments directly from Quickoffice, do
the following:
1 Go to Quickoffice on your device.
2 To list the Office email attachments from your Mail for
Exchange folder, select Mail for Exchange.
Note that the list contains both the attachments that
you have previously downloaded on your device and
attachments that you have not yet downloaded on your
device from the server.
3 To open an attachment, select the attachment from
the list and Options > Open.
An attachment that you have previously downloaded on
your device opens automatically. To open an attachment
that you have not yet downloaded on your device, you are
prompted to retrieve the attachment from the server.
Selecting Options > Open retrieves the attachment from
the server.
The attachment opens only if the device has the
application that is associated with the attachment.
Note: You cannot delete email attachments when using
Quickoffice.
Replying with edited attachment from
Quickoffice
To reply to an email and edit an attachment directly from
Quickoffice, do the following:
1 Open the email attachment from Quickoffice.
2 Edit the attachment as required.
3 To send the reply and the attatchment, select Reply >
To sender. To send the reply to all recipients, select
Reply > To all.
Note: If the email contains multiple attachments, only the
attachment that you have edited is attached to the reply
email. You cannot attach multiple files.
Working with email
19
Working with meeting requests
You can view and respond to a meeting request just as you
would with any other email message. However, you
cannot initiate a meeting request.
To open a meeting request in the Mail for Exchange
mailbox, select the meeting request.
• To accept a meeting request: Select Options >
Working with email
Response > Accept. The meeting is added to your
device calendar if calendar entries are being
synchronized.
• To accept a meeting request tentatively: Select
Options > Response > Tentative. The meeting is
added to your device calendar if calendar entries are
being synchronized.
• To reject a meeting request: Select Options >
Response > Decline. The meeting will not be in your
device calendar.
Mail for Exchange also displays a notification if the
meeting request you open conflicts with another
appointment in your calendar.
You cannot process or remove meeting request
cancellations from your calendar using Mail for Exchange.
Working with Search
With your mobile device’s Search, you can search for
information in your contacts, notes, calendar
appointments, to-do notes, email messages, multimedia
messages, and text messages. You can also search for files
by the file names in your device memory and memory card.
Now Search works with Mail for Exchange to search for
information in Mail for Exchange emails located in the
Inbox and Sent folders. For more information about the
use of Search, see your mobile device’s user guide.
Note: The Mail for Exchange Search only applies to certain
E-series devices.
How email is synchronized
Your email is synchronized according to these rules:
• The Inbox of your account on the server is synchronized
with the Mail for Exchange folder on your mobile
device.
•The Sent folder on the mobile device is not
synchronized with the Sent Items folder of your
account on the server.
20
Working with calendar, contacts, and tasks
Working with calendar
When you use Mail for Exchange to synchronize your
calendar, you can use the mobile device calendar as
described in the user guide of your mobile device.
Working with contacts
When you use Mail for Exchange to synchronize your
contacts, you can use your mobile device contacts as
described in the user guide of your mobile device.
You can also search for contacts within the company
directory, in addition to your device contacts. You can use
the company directory with or without Mail for Exchange.
Contacts with Mail for Exchange
When you install Mail for Exchange, the Company
Directory application is also automatically installed on
your device.
Use the company directory as follows:
• To add a contact from the company directory: Go to the
MfE folder and select Comp. dir.. Select Options >
Search. Enter a few letters of the contact’s first name
and/or last name in the search field and select OK.
When you find the correct contact, select Options >
Add to Contacts. The contact, as well as the
corresponding contact information, is added to your
device contacts.
• To view details of a selected contact: Select Options >
View details. Contact information of the selected
contact is displayed.
• To call a selected contact: Select Options > Call. Select
a number from the list of numbers displayed and OK.
• To send a message to a selected contact: Select
Options > Create message. Select the type of message
to be sent from the list of message types.
Contacts with Company Directory
If you have installed the standalone Company Directory
application without Mail for Exchange, you need to create
a Company Directory profile before you can use the
application.
Note: You cannot send Mail for Exchange email from the
standalone Company Directory. You can only send POP3
email.
Use the company directory as follows:
Working with calendar, contacts, and tasks
21
• To add a contact from the company directory: Go to
the Installations folder and select Comp. dir..
• Select Options > Search. For more information on
how to use the company directory search, see
“Contacts with Mail for Exchange” on page 21.
Working with tasks
When you use Mail for Exchange to synchronize your
tasks, you can use the mobile device tasks as described in
the user guide of your mobile device. The tasks may also
be called To-do items on your mobile device.
Note: If you create a task on the Exchange server without
a due date, the task is displayed on the device with a due
date that is the same as the date when the task was
synchronized. If you create a task without a due date, but
set a reminder for it, the task is displayed on the device
with a due date that is the same as the date of the
reminder.
If you create a task on the Exchange server and set a
Working with calendar, contacts, and tasks
reminder or alarm for the task that is later than the due
date for the task, the task is displayed on the device with
no reminder set.
22
Additional information
Getting online help
For online help on your mobile device, select Options >
Help from any Mail for Exchange menu that has a Help
option.
Device security features
Note: Not all Nokia devices, including Nseries devices,
support these security features. In addition, your Exchange
administrator may not allow devices without support for
these features to connect and synchronize. Contact your
administrator or email account provider if you have
problems connecting.
The Microsoft Exchange server system administrator may
remotely set security features that apply to all mobile
device users of the server. When you connect to a
Microsoft Exchange server with Mail for Exchange, you
allow these security settings on your device:
• Device lock. The Exchange server system administrator
can require the use of a lock code after a specified
amount of non-use. This feature is called Lock Code on
Nokia devices. Use the lock code to avoid unauthorized
use.
Note: The first time you encounter the device lock, you
are prompted to enter the device's default lock code.
The default lock code is 12345. To avoid unauthorized
use of your device, change the lock code. For more
information about the device lock, lock code, and
default lock code of your device, see your mobile
device's user guide or the in-device help.
Keep the new code secret and in a safe place separate
from your device. If you forget the lock code, you will
not be able to access your device. You will have to
reset your device to original settings. For instructions
and information about resetting your device, see your
mobile device’s user guide.
When the device lock is activated, the following icon is
displayed on the screen of your device:
Additional information
23
• Device wipe. The server system administrator may set
a maximum number of attempts for entering the lock
code, after which the user data in the device and the
installed memory card will be deleted.
• Remote device wipe. If you lose your mobile device,
contact your system administrator. The system
administrator may be able to remotely erase data from
the mobile device and from the installed memory card.
This feature can help protect against loss of
confidential information.
• Lock code parameters. Your system administrator
Additional information
defines criteria for the lock code and device wipe (code
length, code strength, attempts before device wipe).
Note: Even after you remove Mail for Exchange, the
device security features remain. These are security
features of the device, not Mail for Exchange. For
instructions and information about resetting the security
features, see your mobile device’s user guide.
24
Troubleshooting
This chapter may help if you have problems using Mail for
Exchange.
Error messages
While using Mail for Exchange, you might see some of
these error messages:
• Invalid user name or password. Correct the username
and/or password field in the Credentials screen of your
profile.
• Unsupported software in Exchange in server. Contact
your Microsoft Exchange server system administrator
to upgrade the version of Mail for Exchange on the
Exchange server.
• Error in communication. Try again later.
• Unable to open database. Try again later.
• Unable to synchronize with server. Try again later.
• Mail for Exchange client is busy. Try again later.
• Error in Exchange server. Try again later.
• Exchange server is not responding. Try again later.
• System error. Try again later.
• Invalid host address. Correct the Exchange server
information in the Connection tab of your profile.
• Operation not possible in off-line mode. Try again
after you have turned your device online.
• Server does not support secure connection. Change
the Secure Connection setting on the Connection tab
of your profile to No.
• Exchange server user account is full. Free space in
your account on the server (typically by deleting email
messages) to be able to synchronize.
• Synchronization cancelled by user. You have
interrupted a synchronization. Start the
synchronization again later.
• Mandatory server policy failed, access refused.
Contact your Microsoft Exchange server system
administrator.
• Account disabled, access refused. Contact your
Microsoft Exchange server system administrator.
• Unable to implement mandatory server policy,
access refused. Contact your Microsoft Exchange
server system administrator.
• Account disabled by server administrator, access
refused. Contact your Microsoft Exchange server
system administrator.
• No profile exists. Create a profile.
• Automatic sync requires you to store username and
password. Edit the Credentials tab of your profile to
include your username and password.
Troubleshooting
25
• Unsupported device. This device is not supported by
the version of Mail for Exchange currently on your
mobile device.
• Disk full. Unable to process sync request. Contact
your Microsoft Exchange server system administrator.
Resynchronizing content
Troubleshooting
A full resynchronization removes the content you have
synchronized to the device. The current content of your
account on the Microsoft Exchange server replaces the
previous content. Resynchronization is recommended only
when you need to reset large amounts of data on your
device. To perform a full resynchronization, select
Options > Full Resync.
Note: You will lose data that has been created or changed
on the device since the last successful synchronization.
When you have selected calendar or contacts for
synchronization in the profile, and you perform a full
resynchronization, the initial synchronization settings for
these items are set to Delete items on phone.
When you have selected email for synchronization in the
profile, resynchronization resets the messages to how
they originally came from the server. In other words,
expanded messages are truncated and attachments you
have downloaded from emails, but have not yet saved, are
removed from your mobile device.
Troubleshooting logs
When diagnosing a problem with your account, your
system administrator might ask to see the Mail for
Exchange administrative logs, which contain a few days'
history of Mail for Exchange activity.
To access the administrative files (admin_logN.txt), go to
the File manager application on your device. The files exist
in the \Mail for Exchange directory. You can view the files
with any text viewer, such as Notes.
Improving battery life
When you use the Always on setting to stay up to date
with email, it reduces battery life. This cannot be
completely avoided, but there are some items, such as
access point proxy and heartbeat interval settings, to
check to improve battery life.
Checking access point proxy settings
Verify that your access point is not using a proxy. When
you use the Always on setting, the GPRS activity indicator
should indicate a connection all the time. If the indicator
shows your device disconnecting and reconnecting every
few minutes, this reduces battery life.
26
To check your access point proxy settings, do the
following:
1 Go to your device's access point settings (not Mail for
Exchange settings).
2 Make a new access point based on the access point
being used with Mail for Exchange.
3 Select Options > Advanced settings. There should be
two proxy settings. Delete the values in both settings
and save the new access point.
4 Set Mail for Exchange to use the new access point.
If you cannot connect, you may need to contact your
provider to get a more appropriate plan or see if there is
another access point available under your current plan
that does not use a proxy.
Setting heartbeat interval
The Mail for Exchange setting Heartbeat interval affects
battery life and connectivity. The setting applies to Always
on connections. A higher heartbeat interval improves
battery life.
However, a heartbeat interval that is too high may lead to
getting disconnected for a few minutes every hour. The
ideal heartbeat interval depends on a variety of factors
including Exchange server configuration, network
conditions, and network configuration.
The heartbeat interval value that you set for your device is
used as a starting point. Normally you can leave the
default value as is. Mail for Exchange will monitor the
connection and determine the best setting for your
current environment. If you start with a value that is too
high, you may notice disconnects until Mail for Exchange
determines a proper heartbeat interval.
View the Heartbeat interval setting to check your current
heartbeat interval. If your determined heartbeat interval is
consistently low (1-5 minutes), consider contacting your
email account provider for different connection settings,
removing the proxy from your access point, or notifying
your system administrator.
Troubleshooting
27
Loading...