Nokia E65 Service manual

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SERVICE MANUAL

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CONFIDENTIAL

Level 1&2

RM-208

Transceiver characteristics:

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Band: Dual mode Quad-band phone for GSM 850/900/1800/1900MHz

and WCDMA (Band I)

Camera: 2.0 Megapixel camera

Display: Active matrix color display with 16M colors,

resolution 320 x 240 pixel

Operating System: Series 60 3rd Edition

EGPRS

WLAN

Bluetooth

FM radio

Connector: Pop-Port™ Connector

Memory card: micro SD (hot swap)

Transceiver with BL-5F Li-Ion battery pack

Talk time Standby Note

up to 6h up to 14days

Depends on network

parameters

Environmental characteristics:

• Lead-free soldered

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TABLE OF CONTENTS

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INTRODUCTION 3 GENERAL REPAIR INFORMATION PATHFINDER FOR WORKSHOP STAFF EXPLODED VIEW SPARE PARTS OVERVIEW GENERAL RECYCLING RECOMMENDATION LEVEL 2 SOLDER COMPONENTS NOKIA ONLINE (NOL) 1 SERVICE TOOLS 1 SW-UPDATE 1 DISASSEMBLY INSTRUCTION 1 ASSEMBLY INSTRUCTION 2 LEGEND FOR QUICK TROUBLE SHOOTER 3 QUICK TROUBLE SHOOTER - POWER ON 3 QUICK TROUBLE SHOOTER - CHARGING 3 QUICK TROUBLE SHOOTER - NO SERVICE 3 QUICK TROUBLE SHOOTER - SIM 3 QUICK TROUBLE SHOOTER - EARPIECE 3 QUICK TROUBLE SHOOTER - IHF SPEAKER 3 QUICK TROUBLE SHOOTER - DISPLAY 3 QUICK TROUBLE SHOOTER - MICROPHONE 3 QUICK TROUBLE SHOOTER - T9 KEYMAT 3 QUICK TROUBLE SHOOTER - S60 KEYMAT 4 QUICK TROUBLE SHOOTER - VOLUME KEYS/ EDIT/VOICE KEY 4 QUICK TROUBLE SHOOTER - CAMERA 4 GONOGO TEST 4 BATTERY TEST 4

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CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 17.Jan.2007 Initial draft

Approved 1.0 19.Jan.2007 Approved

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INTRODUCTION1.

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If you find any errors or if you have further suggestions, please notify NOKIA using the address below: mailto:cc-ts-rc.documentation@nokia.com

Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:

Warnings:

CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS

1. AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE

2. ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH

3. THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.

3. Use only approved components as specified in the parts list.

4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.

5. Ensure all cables and wires are repositioned correctly.

Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD Protection Requirements in this Service Manual.

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GENERAL REPAIR INFORMATION2.

In this section the technician will get some general hints how to carry out repairs:

To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support-->

• Phones, by selecting the Phone Model. Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and con-

• necting your wristband. Use gloves to avoid corrosion and fingerprints.

• Protect windows and displays with a film to avoid dust and scratches.

• When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).

• When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass

• fiber pencil because it scratches the surface and will lead later on to corrosion. Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are

• not soldered. When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency

• leakage can have an influence on the device. Always use original NOKIA spare parts.

• Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connec-

• tors or switches) and resolder them if necessary (Level 2 only). Remove redundant soldering flux after repair.

• Meet the torque requirements when assembling the unit (see also the document “torques for transceiver as-

• sembly” on NOKIA Partner Web Site/NOKIA Online). Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains

• about charger function, please test the phone with your own charger to be sure if phone or charger causes the malfunction. A SIM card is needed for all GoNoGo tests.

• When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the ap-

• propriate part code from the assembly, if needed. Please be aware that some malfunctions could be software related and solved by an update.

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There are several documents available on NOL, which have to be followed:

•

• First, take care for the latest content pages of Service Bulletins, which are always available for each folder on

• NOKIA Online. This is also important to recognize, if existing documents have become invalid.

• The service level indicator at the bottom of each document tells the appropriate destination.

•

Downloads > Support Library >

1. Instructions

2. General Service Bulletins

3. Product related documents

4. Spare Part Service Bulletins

5. Service Tools Service Bulletins

6. Common Software Service Bulletins etc,…

Use General SB-217 as a reference or overview.

Please also check NOKIA Online (NOL) for latest news and files on a regular basis.

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PATHFINDER FOR WORKSHOP STAFF3.

This is the NOL page (NOKIA Online) which is currently available in Europa, Middle East and Africa only!

In addition to the information in this Service Manual, there are several instructions and information, which have to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia content, like video clips or interactive tutorials.

It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest files in Support Library”). Every new information has to be processed and implemented as soon as possible. When logged into NOL you can also find needed information in different folder like:

Support Library Phones

Service Manuals Service Bulletins Software Repair Information

Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online

Former NOKIA CarePoint content, such as

Online Troubleshooting

• Product information

• Videos – Disassembly/Assembly

•

can be found on

NOKIA Online

Care Services

Training

Phone Models

Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the phone:

Overview & Guides

Basic information about the phone,

features and technologies

To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.

Disassembly & Assembly

Instructions how to disassemble and

assemble the phone

Troubleshooting

Step-by-step instructions on how to locate and repair the most common

problems with the phone

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EXPLODED VIEW4.

See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.

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SPARE PARTS OVERVIEW5.

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GENERAL RECYCLING RECOMMENDATION6.

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LEVEL 2 SOLDER COMPONENTS7.

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NOKIA ONLINE (NOL)8.

NOL is the database where you can find the latest corresponding Service Bulletins (spare parts, SWAP units and service tools).

This will ensure, that you are using up-to-date order codes only.

Therefore Service Bulletins have to be checked from NOL on daily basis.

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SERVICE TOOLS9.

FLS-5 incl. ACF-8, Driver and User Guide

Dongle and flash device incorporated into one package, developed specifically for POS use.

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ACF-8

Universal Power Supply is used to power FLS-4S.

Travel Charger AC-4

Small and lightweight charger for fast charging of your phone battery.

Internal Battery BL-5F

Inserted under the back cover, this Li-Ion battery provides power in a lightweight package.

SS-110

Domesheet alignment jig.

CA-53

Service Cable to connect the PC with the Pop-Port™ connector.

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RJ-142

Soldering Jig

Lead-free Solder Wire

Mandatory for lead-free products (Level 2 only).

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0772040 NMP Standard Toolkit (V2)

For more informations refer to the Service Bulletin (SB-011) on NOKIA Online.

Supplier or manufacturer contacts for tool re-order can be found in “Recommended service equipment” document on NOKIA Online.

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SW-UPDATE10.

Flash Concept – (Point of Sales)

To use FLS-5 Flash Dongle you have to follow the user guide inside the sales package. Please check always for the latest version of flash software, which is available on

NOKIA Online.

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DISASSEMBLY INSTRUCTION11.

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1. Needed tools: The SS-93, the SRT-6, metal tweezers, the dental pick, a bit holder with a Torx Plus size 6 bit and a dc plug.

3. Unlock and remove the BATTERY COVER.

2. Always cover the windows with a protective lm.

4. Shift open the assembly. Carefully pry open the clips of the A-COVER with the SS-93…

5. …on both sides.

6. Lift up the whole assembly.

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7. Remove the S60 KEYMAT.

9. Shift together the assembly.

8. Protect the window from inner side.

10. Carefully bend open the metal snaps of the DISPLAY HOLDER ASSEMBLY.

11. …on both sides.

12. Cover the LCD with a protective lm.

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13. Lift up the whole display assembly.

15. Lever out the EARPIECE HOLDER ASSEMBLY.

14. Carefully bring it into position shown to gain the maximum

ex foil lengths.

16. Open the ex connector of the display.

17. Shift open the assembly.

18. Push out the glued in MASKING PLATE and discard it.

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19. It can’t be used again.

21. Unscrew this screw and remove it before continue.

20. Align the recess of the slider to reach the screw and keep it into position.

22. Close the assembly.

23. Unscrew these 4 screws in the order shown.

24. Shift open the assembly. Gently pry open these clips of the BCOVER with the SRT-6 in order to reach the clips of the T9 KEYMAT.

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25. Now unlock the metal latches of the KEYMAT…

27. Carefully remove the SHEET METAL ASSEMBLY.

26. … on both sides.

28. Remove the glued in T9 KEYMAT.

29. Unlock the snaps…

30. ... on both sides.

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31. Separate the cover slightly. Keep in mind that ex foils are

still connected.

33. Now the SLIDE MODULE ASSEMBLY can be removed.

32. Open these 2 connectors with the SS-93 carefully.

34. Disconnect the camera connector.

35. Lift up the ENGINE MODULE. Keep in mind that the ex foil

is still connected.

36. Disconnect the ex foil.

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37. Lift out the ANTENNA MODULE ASSEMBLY.

39. Gently pry out the 1YF SIM CARD MODULE and remove it.

38. Remove the MICROPHONE and the DC JACK. The MICROPHONE will be destroyed surely and must be renewed when reassemble.

40. Carefully release the glued in CAMERA FLEX ASSEMBLY.

41. Now it can be removed easily.

42. Unlock all clips of the SIDE KEYS. Note that these clips are very delicate and can break easily.

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43. Lift up the 1YC UI FLEX ASSEMBLY.

45. It can’t be used again. Remove all adhesive residues before reassemble.

44. Peel it up completely.

46. Peel up the T9 FLEX ASSEMBLY, beginning from the connector side.

47. It can’t be used again.

48. Remove any adhesive residues before reassemble.

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49. The disassembly procedure is now complete.

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ASSEMBLY INSTRUCTION 12.

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1. Needed tools: The SS-93, metal tweezers, a torque driver with a Torx Plus size 6 bit and a DC plug.

3. Place the ex foil assemblies.

2. The SS-110 Alignment tool is also needed for correct

placement of the ex foils.

4. Mind the guide.

5. Remove all protective lms.

6. Bring the slider into position shown.

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7. Position it over the ex foil assemblies, mind the guides.

9. Bend over this contact foil and x it.

8. Push it down slightly.

10. Lift up the SLIDE MODULE ASSEMBLY and turn it. Remove this

protecting lm.

11. Position it as shown, smooth it down evenly.

12. Mind the alignment tabs.

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13. Insert the SIDE KEYS.

15. Position them with the SS-93.

14. Push it down slightly, click all snaps into their places.

16. Insert the CAMERA FLEX ASSEMBLY.

17. Check the correct positioning before continue.

18. Insert the SIM CARD MODULE and click it into its place.

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19. Insert the MICROPHONE and CD JACK.

21. Close the connector of the SIM CARD MODULE.

20. Insert the ANTENNA MODULE ASSEMBLY.

22. Position the ENGINE MODULE into the B-COVER ASSEMBLY.

23. Close the connector of the CAMERA FLEX ASSEMBLY.

24. Bring the SLIDE MODULE ASSEMBLY into position shown.

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25. Slot the connector through the recess as shown.

27. Now position the SLIDE MODULE ASSEMBLY over the BCOVER ASSEMBLY.

26. Bend over the 2nd ex foil as shown.

28. Close this connector rst.

29. Move the SLIDE MODULE ASSEMBLY down and close the 2nd connector.

30. Now close the slider slowly and align it to the B-COVER ASSEMBLY.

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31. Mind this guide.

33. Set the correct torque for the single screw.

32. Click these 2 top snaps into their places.

34. Bring the SLIDE MODULE ASSEMBLY into position shown to reach the hidden thread.

35. Hold the slider into position. Insert the screw.

36. To prevent destroying the plastic thread, turn the screw to

the left rst.

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37. Then tighten it to the correct torque.

39. Check that the SHEET METAL ASSEMBLY was positioned correctly to ensure the correct functionality of the slider.

38. Mind the correct placement of the EARPIECE HOLDER ASSEMBLY.

40. Tighten the 4 screws in the order shown.

41. Insert the S60 KEYMAT rst before placing the A-COVER

ASSEMBLY. Mind the guide.

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LEGEND FOR QUICK TROUBLE SHOOTER13.

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QUICK TROUBLE SHOOTER - POWER ON14.

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QUICK TROUBLE SHOOTER - CHARGING15.

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QUICK TROUBLE SHOOTER - NO SERVICE16.

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QUICK TROUBLE SHOOTER - SIM17.

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QUICK TROUBLE SHOOTER - EARPIECE18.

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QUICK TROUBLE SHOOTER - IHF SPEAKER 19.

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QUICK TROUBLE SHOOTER - DISPLAY 20.

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QUICK TROUBLE SHOOTER - MICROPHONE 21.

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QUICK TROUBLE SHOOTER - T9 KEYMAT 22.

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QUICK TROUBLE SHOOTER - S60 KEYMAT23.

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QUICK TROUBLE SHOOTER - VOLUME KEYS/ EDIT/VOICE KEY24.

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QUICK TROUBLE SHOOTER - CAMERA 25.

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GONOGO TEST26.

To test the Camera, Bluetooth WLAN and IRDA functionality refer to the phone

User`s guide.

The User´s Guide is available on www.nokia.com.

Before starting the

GoNoGo test, check that

camera window is clean.

If not, clean the window

with cloth.

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Bluetooth test

You need another Bluetooth device (e.g. 6230) to do a GoNoGo test. Make sure that Bluetooth is activated in the reference unit. The distance of the devices should be not more than 5m from each other.

Infrared test

You need another infrared device (e.g. 6230) to do a GoNoGo test. The infrared windows of the devices must be directed to each other and should have a distance of approximate 15 cm. Make sure that infrared is activated in receiver device.

Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere with other IR devices. This device is a Class 1 Laser product.

Reference unit, Bluetooth /infrared activated Test unit

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BATTERY TEST27.

A battery tester lets you test the capacity of NOKIA batteries.

Please refer to the actual information on NOKIA Online.

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http://www.astratec.co.uk/

http://www.cadex.com/