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Cleaning and Maintenance
Model
QB1005 30
TOLL FREE: 1-80 0-79 8-7398
CAUTION : Make sure that the power hea d is unplug ged from power source before
insertin g or removing any attachment and befo re cleaning.
DO NOT immer se the power he ad into water or any oth er liquid . Clean with a da mp
sponge or cloth and wipe d ry.
The Master P rep
®
Professi onal pitcher s, Master Prep® Professi onal bowl, storage lids,
Master Prep
®
Professi onal splas h guards an d chopping blades are a ll dishwashe r safe.
It is recomme nded to place the storage lids and the ch opping bl ades on the top r ack.
Use extreme c aution whe n handling the choppi ng blades a s they are very sh arp.
Clean the Ni nja® Master Prep® Professi onal and all p arts before first use a nd
immediately after each use.
ONE (1) YEAR LIMITED WARRANTY
EURO-PRO Operating LLC warrants this product to be free from material defects
and workmanship for a period of one (1) year from the date of purchase when
utilized for normal household use, subject to the following conditions, exclusions and
exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or
replacement of the unit at our option. This Limited Warranty does not cover normal
wear of parts and does not apply to any unit that has been tampered with or used
for commercial purposes. This Limited Warranty does not cover damage caused by
misuse, abuse, negligent handling or damage due to faulty packaging or mishandling
in transit. This Limited Warranty does not cover damage or defects caused by or
resulting from damages from shipping or repairs, service or alteration to the product
or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household
conditions within the Limited Warranty period, you may return the complete
appliance and accessories with proof of purchase and date, freight prepaid. For
Customer Service support, call 1-800-798-7398 or visit our
website www.ninjakitchen.com.
If the appliance is found by EURO-PRO Operating LLC to be defective, in EURO-
PRO Operating LLC’s sole discretion, we will repair or replace it free of charge.
Proof of purchase date and a check made payable to EURO-PRO Operating LLC
in the amount of $14.95 to cover the cost of return shipping and handling must be
included.*
This Limited Warranty is extended to the original purchaser of the unit and excludes
all other legal, implied and/or conventional warranties. The responsibility of EURO-
PRO Operating LLC if any, is limited to the specific obligations expressly assumed by
it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC
liable for incidental or consequential damages to anyone of any nature whatsoever.
Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other
rights which vary from state to state or from province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include
proof of purchase date and to attach tag to item before packing with your name,
complete address and phone number with a note giving purchase information,
model number and what you believe is the problem with the item. We recommend
you insure the package (as damage in shipping is not covered by your Limited
Warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.
We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start
or Blades Don’t
Rotate.
Check that t he bottom of m otor head is cl ean and
there is no fo od blocki ng connec tion when p lacing
on contain ers.
There is too mu ch food in th e containe r.
The unit ha s overheated . Unplug a nd wait
approximate ly 10 minute s before usi ng again .
Make sure the s plash gua rd is secure ly on contai ner.
Make sure the power head is securely place d on
splash gua rd.
Check that th e plug is secu rely inser ted into the
electric al outlet.
Check fus e or breaker. Replace fuse/reset
breaker.
Food is Unevenly
Chopped.
Either you are ch opping too much food at on e
time, or the pi eces are not small enough. Try
cutting the fo od into smaller pieces of even size
and processing smalle r amount s per batch.
Food is Chopped Too
Fine or is Too
Watery.
The food has been over proce ssed. Use b rief
pulses or pro cess for sho rter time. Let blades
stop completely between p ulses.
Food Collects On
Splash Guard/Safety
Cover or On the Sides
of the Master Prep®
Professional Pitchers
or Master Prep®
Professional Bowl.
You may be processing too m uch food. Turn the
machine of f. When the bl ades stop rotating,
remove the power he ad and the sp lash guard .
Remove some of the food being p rocessed .
You Cannot Achieve
Snow From Solid Ice.
Do not use ice that has been sitting out or h as
started to melt. Be sure to use short pulses in the
beginning to break up large pieces .
Troubleshooting Guide
www .ninja kitch en. com
To purchase replacement parts, please visit our website: www.ninjakitchen.com
or contact customer service: 1-800-798-7398.
QB1005_30_IB_ENG_110303_2.indd 12-13 11-03-03 2:53 PM