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www.segway.com
V1.0
User Manual
Original Instructions
Contents Thanks for choosing the Ninebot KickScooter!
1 Riding Safety
2 Packing List
3 Diagram
4 Assembling Your KickScooter
5 Installing a Second Battery Pack (optional)
6 First Ride
7 Charging
8 Learning to Ride
9 Warnings
10 Folding and Carrying
11 Maintenance
12 Specifications
13 Certifications
14 Trademark and Legal Statement
15 Contacts
02
04
05
06
07
08
09
09
11
15
15
17
18
19
19
Thanks for choosing the Ninebot KickScooter (hereinafter referred to as KickScooter)!
Your KickScooter is a fashionable transportation device with mobile app, allowing you to connect with other riders.
Enjoy your ride and connect with riders world wide!
WARNING!
Always use both electric brake and foot brake for emergency stopping. Otherwise you risk falls and/or
collisions from not achieving the max. braking capability.
* The picture is for reference only. Please refer to the actual product for more details.
01
1 Riding Safety
1. The KickScooter is a recreational product. Before mastering riding skills, you need to practice. Neither Ninebot Inc. (means Ninebot
(Beijing)TechCo.,Ltd. and its subsidiaries and affiliates) nor Segway Inc. is responsible for any injuries or damage caused by a
rider's inexperience or failure to follow the instructions in this document.
2. Please understand that you can reduce the risk by following all the instructions and warnings in this manual, but you cannot
eliminate all the risks. Remember that whenever you ride the KickScooter you risk injury from loss of control, collisions, and falls.
When entering into public spaces always comply with the local laws and regulations. As with other vehicles, faster speeds require
longer braking distance. Sudden braking on low traction surfaces could lead to wheel slip, or falls. Be cautious and always keep a
safe distance between you and other people or vehicles when riding. Be alert and slow down when entering unfamiliar areas.
3. Always wear a helmet when riding. Use an approved bicycle or skateboard helmet that fits properly with the chin strap in place, and
provides protection for the back of your head.
4. Do not attempt your first ride in any area where you might encounter children, pedestrians, pets, vehicles, bicycles, or other
obstacles and potential hazards.
5. Respect pedestrians by always yielding the right of way. Pass on the left whenever possible. When approaching a pedestrian from
the front, stay to the right and slow down. Avoid startling pedestrians. When approaching from behind, announce yourself and slow
down to walking speed when passing. Please obey local traffic laws and regulations if situation is different.
6. In places without laws comply with the safety guidelines outlined in this manual. Neither Ninebot Inc. nor Segway Inc. is responsible
for any property damage, personal injury/death, accidents, or legal disputes caused by violations of the safety instructions.
7. Do not allow anyone to ride your KickScooter on his/her own unless they have carefully read this manual and followed the New
Rider Tutorial in the App. The safety of new riders is your responsibility. Assist new riders until they are comfortable with the basic
operation of the KickScooter. Make sure each new rider wears a helmet and other protective gear.
8. Before each ride check for loose fasteners and damaged components. If the KickScooter makes abnormal sounds or signals an
alarm, immediately stop riding. Diagnose your KickScooter via the Segway-Ninebot App and call your dealer/distributor for service.
9. Be alert! Scan both far ahead and in front of your KickScooter — your eyes are your best tool for safely avoiding obstacles and low
traction surfaces (including, but not limited to, wet ground, loose sand, loose gravel, and ice).
10. To reduce risk of injury, you must read and follow all “CAUTION” and “WARNING” notices in this document. Do not ride at an unsafe
speed. Under no circumstance should you ride on roads with motor vehicles. The manufacturer recommends riders be 14+ years
old. Always follow these safety instructions:
A. People who should not ride the KickScooter include:
02 03
i. Anyone under the influence of alcohol or drugs.
ii. Anyone who suffers from disease that puts them at risk if they engage in strenuous physical activity.
iii. Anyone who has problems with balance or with motor skills that would interfere with their ability to maintain balance.
iv. Anyone whose weight is outside the stated limits (see Specifications).
v. Pregnant women.
B. Riders under the age of 18 years old should ride under adult supervision.
C. Comply with local laws and regulations when riding this product. Do not ride where prohibited by local laws.
D. To ride safely, you must be able to clearly see what is in front of you and you must be clearly visible to others.
E. Do not ride in the snow, in the rain, or on roads which are wet, muddy, icy, or that are slippery for any reason. Do not ride over
obstacles (sand, loose gravel, or sticks). Doing so could result in a loss of balance or traction and could cause a fall.
11. Do not attempt to charge your KickScooter if it, the charger, or the power outlet is wet.
12. As with any electronic device, use a surge protector when charging to help protect your KickScooter from damage due to power
surges and voltage spikes. Only use the Segway supplied charger. Do not use a charger from any other different product models.
13. Use only Ninebot or Segway approved parts and accessories. Do not modify your KickScooter. Modifications to your KickScooter
could interfere with the operation of the KickScooter, could result in serious injury and/or damage, and could void the Limited
Warranty.
14. Children should not play with the KickScooter or parts of it nor should cleaning or maintenance be done by children. The use of the
machine results in the transmission of vibrations throughout the driver's body.
15. Always place the KickScooter on its stand on a flat and stable surface. The KickScooter must be placed with the stand against the
slope to prevent it from tipping over. Never place the KickScooter with the front facing down the slope, as the stand may close and
tip the machine. Once the KickScooter is on its stand, check its stability to avoid any risk of falling (by slip, wind or slight jolt). Do
not park the KickScooter in a busy area, but rather along a wall. If possible, always choose to park your KickScooter on flat ground.
16. For a better driving experience, it is recommended to conduct a regular maintenance of the product.
17. Please read the user manual before charging the battery.
18. Do not touch the brake system, it could cause injuries.
19. The A-weighted emission sound pressure level is less than 70 dB(A). The mechanical vibrations transmitted by the KickScooter are
less than 2,5 m/s
2
.
2 Packing List
3 Diagram
Electronic throttle
Dashboard & Power button
Handle Mainframe
Headlight
User Materials
Electronic brake
Folding latch
Speedometer
Error display
Bluetooth
Overheat tip
Power mode
Power level
Stem (battery cabin)
QUICK STARTUSER MANUAL
LIMITED WARRANTY
Power button
(multi-functional)
Charge port
Second battery port
Second Battery Pack
E22E
Sold separately
Reflector
Hub motor
Accessories
M5 Flathead Screw x 7
(one extra)
When unboxing your KickScooter, please verify that the above items are included in the package. If you are missing any components,
please contact your dealer/distributor or nearest service center (see Contacts in the user manual). After verifying that all components are
present and in good condition, you can assemble your new KickScooter.
Please retain the box and packaging materials in case you need to ship your KickScooter in the future.
Remember to power off your KickScooter and unplug the charge cable before assembling, mounting accessories, or cleaning the
mainframe.
04 05
3mm Hex Wrench Battery Charger
Bell
Reflector
Dashboard & Power Button
Speedometer: Indicates the current speed. Also displays error codes when faults are detected.
Power level: Indicates the remaining battery level with 5 bars. Each bar equates to approximately 20% power level.
Power mode (double click the power button to switch the mode):
—Red "S" icon: Sport mode (maximum power/speed and reduced range).
—White "S" icon: Standard mode (moderate power/speed and range).
—No "S" icon: Speed limit mode (minimum power/speed and increased range).
Bluetooth: A blinking Bluetooth icon indicates that the vehicle is ready to connect. A solid Bluetooth icon indicates that the vehicle is
connected to a mobile device.
Power button: Short press to power on. Long press to power off. When powered on, single click to turn on/off the headlight. Double-click to
change power mode.
Overheat tip: The thermometer icon always on indicates that the battery temperature has reached 50 °C. At this point, the vehicle cannot
accelerate normally and may not be charged. Do not use it until the temperature is lowered to normal range.
Error display: The lit wrench icon indicates the scooter error.
Folding pedal
Rear fender/Foot brake
Kickstand
4 Assembling Your KickScooter
1. Unfold the stem and push it until you hear a
click. Flip up the folding pedal. Then unfold
the kickstand to support the scooter.
Note: Confirm that the latching axis on the
folding mechanism is secured correctly.
2. Firmly connect the wires inside the handle and
the stem. Slide the handle onto the stem. Be
aware of the correct orientation.
Head Light
toward front
5 Installing a Second Battery Pack (optional)
Follow these steps when installing a second battery pack:
1. Remove the three screws on the stem, as shown.
Then remove the cover near the charge port and
remove the M3 screw.
Warning: please use the screws provided with
this product only.
2. Install the rail with the M4 (10mm) screws (3
pcs), provided with this product. Please make
sure it is properly fixed.
3. Install the external battery on the rail and fix it with the M4 (20mm)
3. Install six screws (two on each side) with the
included hex wrench.
06 07
4. Verify that your KickScooter powers on and off.
screws (2 pcs) and M3 screw (1 pcs), provided with this product.
After they are properly installed, block the screw holes with the
rubber stopper.
4. Verify that your KickScooter powers on and off.
6 First Ride
Vehicle Fans Moments MeDiscover
There are safety risks when learning to ride the KickScooter. You must read the Riding
Safety via the App before your first ride.
For your safety, your new KickScooter is not activated and will beep occasionally after
POWER ON.
Until activated, the KickScooter maintains a very low riding speed, and can not be ridden
with full function. Install the App on your mobile device (with Bluetooth 4.0 or above),
connect to the KickScooter with Bluetooth, and follow the App instructions to activate your
KickScooter and enjoy the full performance.
Scan the QR code to download the App (iOS 9.0 or above, Android™ 4.3 or above).
7 Charging
Charge port
Charge port
(Second battery
pack included)
Charging steps:
Open the charge
port cover.
Insert the
charge plug.
Close the charge
port cover when
finished.
Install the App and register/login.
1
Power on the KickScooter. A blinking Bluetooth
2
icon indicates the KickScooter is waiting for a
connection.
WARNING
Do not connect the charger if the charge port or charge cable is wet. Do not charge or use your battery if it is damaged
or see trace of water.
Your KickScooter is fully charged when the LED on the charger changes from red (charging) to green (trickle charge).
Close the charge port cover when not charging.
8 Learning to Ride
Click “Vehicle”→“Search vehicle” to connect to your
3
KickScooter.
The KickScooter will beep when the connection is
successful. The Bluetooth icon will stop blinking and
remain illuminated.
4
Follow the App instructions to active the KickScooter and learn how to ride safely.
You can now start to use your KickScooter, check the status with App, and interact with other users. Have fun!
08 09
Wear an approved helmet and other protective gear
to minimize any possible injury.
1. Power on the scooter and check the
indicator lamp power level. Charge the
scooter if the battery level is low.
To avoid inappropriate use, it is necessary to start coasting the KickScooter to activate the motor and the
accelerator. When the KickScooter is stopped, the accelerator does not work.
9 Warnings
WARNING
Failure to follow these instructions could lead to serious injury.
2. Stand on the footrest with one foot and
push off with your foot to start gliding.
4. Slow down by releasing the throttle. Squeeze
the electronic brake and stamp the fender
with foot at the same time for a sudden
brake.
WARNING
When braking rapidly you risk serious injury due to loss of traction and falls. Maintain a moderate speed and look out
for potential hazards.
10 11
3. Put your other foot on the footrest to keep both feet
stable. Press the throttle on right hand to speed up
when you are balanced.
Note: For your safety, the motor will not engage
until the scooter reachs 2.5 mph (4 km/h)
5. To turn, shift your body and turn the handle
slightly.
DO NOT ride the
scooter in the rain.
Watch your head when passing
through doorways.
Keep your speed between 5-10 km/h when you ride through speed
bumps, elevator door stills, bumpy roads or other uneven surfaces.
Slightly bend your knee to better adjust mentioned surfaces.
Watch your speed when traveling downhill. Use both
brakes together when traveling at high speed.
DO NOT press the throttle when walking
with the scooter.
Avoid contacting obstacles with the
tire/wheel.
DO NOT ride on public roads,
motorways, or highways.
DO NOT rotate the handle violently while
driving at high speed.
DO NOT carry heavy objects on the
handlebar.
DO NOT ride the scooter with
only one foot.
Do not ride through puddles or any
other (water) obstacles. In such a case
please lower your speed and bypass
The KickScooter is for one rider only.
Do not ride double or carry any
passengers. Do not carry a child.
the obstacle.
12 13
10 Folding and Carrying
Folding
DO NOT step on the folding
pedal while riding.
DO NOT touch the hub motor after riding
because it can get hot.
Step on the folding pedal while pushing
the handlebar forward slightly.
Then fold the handlebar down
until it locks into the rear
fender.
When your KickScooter is
folded up, simply lift it by the
stem to carry.
11 Maintenance
Cleaning and Storage
Use a soft, wet cloth to wipe the mainframe clean. Hard to remove dirt can be scrubbed with a toothbrush and toothpaste, then cleaned
with a soft, wet cloth.
NOTE
Do not wash your KickScooter with alcohol, gasoline, acetone, or other corrosive/volatile solvents. These substances may damage the
DO NOT take your hands off the
handlebar while riding. Do not ride with
DO NOT ride up and down stairs or jump
over obstacles.
one hand only.
WARNING
Always keep both hands on the handlebar or you risk serious injury due to loss of balance and falls.
14 15
appearance and internal structure of your KickScooter. Do not wash your KickScooter with a power washer or hose.
WARNING
Make sure the KickScooter is powered OFF, the charging cable is unplugged, and the rubber cap on the charge port is tightly sealed before
cleaning; otherwise you may damage the electronic components.
Store your KickScooter in a cool, dry place. Do not store it outdoors for extended periods of time. Exposure to sunlight and temperature
extremes (both hot and cold) will accelerate the aging process of the plastic components and may reduce battery life.
Maintenance and removal of the battery
Do not remove the battery. Removing the battery is complicated and can alter the operation of the machine: You can contact an
authorized repairer if the product is still guaranteed. If the product is not guaranteed you can contact any specialized repairer of your
choice. You can ask for the list of the authorized repairers to the customer service available at www.segway.com. For any further question,
you can contact the customer service available at www.segway.com.
Do not store or charge the battery at temperatures outside the stated limits (see Specifications). Do not puncture the battery. Refer to
your local laws and regulations regarding battery recycling and/or disposal. A well maintained battery can perform well even after many
miles of riding. Charge the battery after each ride and avoid draining the battery completely. When used at room temperature (70°F
[22°C]) the battery range and performance is at its best; whereas using it at temperatures below 32°F (0°C) can decrease range and
performance. Typically, at -4°F (-20°C) range can be half that of the same battery at 70°F (22°C). Battery range will recover when
temperature rises. More details are available in the App.
Replace the Tires
Tires supplied with the product are to be mounted on the wheel by a professional repairer. Removing the wheels is complicated and
incorrect assembly can lead to instability and malfunctions:
– Please contact an authorized repairer if the product is still under manufacturer guarantee. You can ask for the list of the authorized
repairers to the customer service available at www.segway.com.
– If the product is no longer under guaranteed you can contact any specialized repairer of your choice.
– Should you have questions, you can contact customer service available at www.segway.com.
NOTE
Typically, a fully charged battery should retain charge for 120-180 days in Standby Mode. A low-power battery should retain charge for
30-60 days in Standby Mode. Remember to charge the battery after each use. Completely draining the battery may cause permanent
damage to the battery. Electronics inside the battery record the charge-discharge condition of the battery; damage caused by
over-discharge or under-discharge will not be covered by the Limited Warranty.
WARNING
Do not charge or use your battery if it is damaged or see trace of water. Do not attempt to disassemble the battery. Risk of fire. No user
serviceable parts.
WARNING
Do not ride when the ambient temperature is outside the machine operation temperature (see Specifications) because low/high
temperature will limit the maximum power/torque. Doing so could cause personal injury or property damage due to slips or falls.
Others
The external flexible cable of this transformer cannot be replaced; if the cord is damaged, the transformer must be discarded and
replaced by a new one. Should you have questions, you can contact customer service available at www.segway.com.
In case of accident or breakdown: Please contact an authorized repairer if the product is still under guarantee. If not, you can contact any
specialized repairer of your choice. You can ask for the list of the authorized repairers to the customer service available at
www.segway.com. For any question, please contact customer service available at www.segway.com.
Efforts have been made to simplify wording in the user manual for users. Where an action appears too complicated for a user, he is
advised to contact an authorized or a specialized repairer or customer service.
16 17
12 Specifications
Item
Dimensions
Weight
Length x Width x Height
folded: Length x Width x Height
Net Weight
Payload
Rider
Recommended Age
Required Height
Machine
Parameters
Max. Speed
Typical Range
Max. Slope
Traversable Terrain
Operating Temperature
[1]
Storage Temperature
IP Rating
Duration of Charging
Nominal Voltage
Max. Charging Voltage
Battery
Motor
Charging Temperature 32–104°F (0-40°C)
Nominal Capacity
Battery Management System
Number of Batteries
[2]
Nominal Power
Max. Power
Output Power
Input Voltage
Charger
Output Voltage
Output Current
Features
Tire
[1] Typical Range: tested while riding under full power, 165 lbs (75 kg) load, 77°F (25°C), 60% of max. speed on average on pavement.
[2] All KickScooter models could install the second battery. Some of the parameters would change in this case.
Brake Light
Riding Modes
Tires
E22
43.7 ×16.5 × 44.1 in (111 × 42 × 112 cm)
44.9 ×16.5 × 14.2 in (114 × 42 × 36 cm)
Approx. 29.8 lbs (13.5kg)
55–220 lbs (25–100 kg)
14+ years
3’ 11”–6’ 6” (120–200 cm)
12.4 mph (20 km/h)
13.7 miles (22 km)
15%
asphalt/flat pavement; obstacles < 0.4 in (1 cm); gaps < 1.2 in (3 cm)
14–104°F (-10–40°C)
-4–122°F (-20–50°C)
IPX4
Approx. 3.5 h
36
42
187 Wh
Over-heating, short circuit, over-current, over-discharge and over-charge protection
1
300 W, 0.3 kW
700 W, 0.7 kW
71 W, 0.71 kW
100–240 ~
42
1.7 A
LED rear light
Speed limit mode, Standard mode and Sport mode
Material: non-pneumatic tires. synthetic rubber. Size: 9 inches
Federal Communications Commission (FCC) Compliance Statement for USA
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to
correct the interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment.
Industry Canada (IC) Compliance Statement for Canada
This device complies with Industry Canada license-exempt RSS standard (s).
Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including
interference that may cause undesired operation of the device.
18 19
CAN ICES-3 (B)/NMB-3(B)
“Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas
produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement."
Neither Segway Inc. nor Ninebot is responsible for any changes or modifications not
expressly approved by Segway Inc.
or Ninebot. Such modifications could void the user's authority to operate the equipment.
Ninebot KickScooter(E22)
FCC ID:2ALS8-NT9529
IC:22636-NT9529
14 Contacts
Contact us if you experience issues relating to riding, maintenance and safety, or errors/faults with your KickScooter.
Segway Europe B.V.
Hogehilweg 8, 1101CC Amsterdam, The Netherlands
Website: www.segway.com
Have your KickScooter serial number on hand when contacting Segway.
You can find your serial number on the underside of your KickScooter
or Basic Information in the Segway-Ninebot App.
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