Nightwatch NWC-2000, NW-1000 User Manual

USER GUIDE

Visit nightwatch24.com for FAQs and additional information.

Model: NW-1000
Model: NWC-2000

Oered exclusively by

SYSTEM REQUIREMENTS

• Your NIGHTWATCH® device requires Internet access via cellular (3G) or WiFi.

• If using the NIGHTWATCH® iOS app, your device (iPhone/iPad/iPod) must be running iOS 8.0+.

• The NIGHTWATCH® Web portal requires use of the latest version of Chrome, Firefox, Internet Explorer, Microsoft
Edge, or Safari browsers. JavaScript and Cookies must also be enabled.

ATTENTION: Important Information

• Please read all enclosed documents before operating your device and keep it for future reference. Failure
 to follow instructions could result in fire, electric shock, injury, or damage to your NIGHTWATCH® device.

• The longer your horse wears their NIGHTWATCH® device, the better it will perform. To optimize eectiveness,
you may be periodically asked for feedback regarding your horse via the iOS app and/or Web portal.

• NIGHTWATCH® is a passive alert system, which means you do not need to actively monitor your horse
 via the iOS app or Web portal. Alerts will be generated when user-defined thresholds are reached.

• To maximize performance, connect your device to a WiFi network, even when there is cellular coverage.

• NIGHTWATCH® is safe and fully operational in the same environmental conditions as most cellular phones.
 The following are the recommended ambienttemperature ranges for charging and operating:

— Charging: 32° to 95° F (0° to 35° C)

— Operating: −4° to 113° F (−20° to 45° C)

OVERVIEW

LED

SSID/Serial #

Power Button

Device Status

Charging

Learning

Monitoring (auto)

Monitoring (custom)

Sleeping

Settings

GPS
Notifications

EDI™ Score

USB Cable

ID PLATE

CHARGER

Magnetic Port

Magnetic Puck

USB Adapter

Device Mode

Alert ON

Alert OFF

EDI™ Scale

Biometrics

Heart Rate

Respiratory Rate

Behaviors

Up-Down

Lying Down

Rolls

Navigation

iOS DASHBOARD

OPERATING YOUR DEVICE

TURN ON DEVICE

• Hold down power button for 2 seconds

To turn on your device, hold down the power button for 2 seconds until the LED is solid WHITE. LED will slowly glow WHITE when ready.

TURN OFF DEVICE

• Hold down power button for 5 seconds

To turn o your device, hold down the power button for 5 seconds until the LED rapidly blinks WHITE. Your device will automatically enter
a sleep mode after a period of inactivity (~5 minutes) when not on your horse to conserve battery, and will awaken upon sensing motion.
During this sleep mode, the LED will be o.

CHECK BATTERY LEVEL

• LED color indicates when battery needs charging

E ach device contains 3 lithium polymer (LiPo) batteries that will need to be recharged periodically (after 40-50 hours of use). When your

batteries have less than an estimated 8 hours of power remaining (approximately 20%), the LED will rapidly blink BLUE 3 times.

CHARGE DEVICE

• Remove device from your horse and connect charging cable to the device

  Each NIGHTWATCH® device has a specially-designed USB charging cable; ONLY charge your device using this supplied cable.

To charge your device, plug one end of this charging cable into the USB wall adapter and connect opposite end to the magnetic charging
port on the device, ensuring all charging contacts are aligned. The LED on the device will blink BLUE while the device is charging and turn
solid BLUE when fully charged.

NOTE: Refer to UNDERSTANDING YOUR DEVICE for complete details.

CONNECT TO A WIFI NETWORK

device to, enter the network password. When successfully connected, your device’s serial number will no longer appear.

OPERATING YOUR DEVICE

CONNECT TO A WIFI NETWORK

• With Cellular Connectivity

To maximize performance of your device, connect it to a local WiFi network even when there is cellular coverage. To begin, launch the iOS
app or access the Web portal and choose “connect to WiFI” within device settings. Once you select the local WiFi network to connect your

device to, enter the network password. When successfully connected, your device’s serial number will no longer appear.

• Without Cellular Connectivity

If you have limited or no cellular coverage, you will need to connect your device to a local WiFI network. To begin, turn OFF your device

and then hold down the power button for 5 seconds until LED is solid RED. Next, enable WiFi on handheld device or computer within range
(30-50 ft), select your device by its SSID/Serial # (ie, NW-XB-0001000), and enter the password. The password is the authorization code
contained within your shipping confirmation email. Go to https://connect-nightwatch from a Web browser and choose “connect to WiFi”
within device settings. Lastly, select the local WiFi network you wish to connect your device to and enter the network password.

Cellular

Connect 2 Ways

WiFi

NOTE: Repeat these steps to connect to a new WiFi network.

UNDERSTANDING YOUR DEVICE

LED INDICATORS

• LED will blink once every 10 seconds to provide a visual indication of your horse’s relative distress level

(ie, EDI™ score). Multiple blink sequences will indicate both your horse and device status.

• LED will blink every 1 second (green, yellow, or red) when an alert has been sent, and will turn a solid color

(lockout mode) when alert is acknowledged. LED will remain solid until device is reset.

GREEN (1 blink) = Low distress

HORSE

YELLOW (1 blink) = Moderate distress

RED (1 blink) = High distress

Distress Level EDI™ Score

Low 0 - 3.3

Moderate 3.4 - 6.6

High 6.7 - 10

CONNECTIVITY

ORANGE (3 blinks) = No cellular or WiFi

DEVICE

NONE = Sleep mode, no battery, or o

WHITE (solid) = Error or fault
WHITE (blinking) = System start or update
WHITE (glow) = Standby mode
WHITE (3 blinks) = Learning mode

BATTERY

BLUE (3 blinks) = Low battery (< 8 hrs)
BLUE (blinking) = Charging
BLUE (solid) = Fully charged

MANAGING YOUR ACCOUNT

REGISTER ACCOUNT

First time users will need to go to account.nightwatch24.com to register an account by creating a unique username
and password and providing contact details, etc. Please be sure to have SSID/Serial # for your device available.

Your device’s SSID/Serial # can be found on the stainless ID tag of the crown.

ACTIVATE DEVICE

Log into your account from the iOS app or Web portal using the username and password you created above, and
select “ADD NEW DEVICE” within the device tab. Enter your activation code and the SSID/serial # for your device,

and select an annual monitoring contract by accepting the terms and conditions of the license agreement. Your

authorization code is contained within your shipping confirmation email.

CUSTOMIZE SETTINGS

• ACCOUNT: Add/Edit personal information, change username/password, and upload a photo

• HORSES: Update profile, including risk factors, upload your horse’s photo, and set alert thresholds

• GROUPS: Create multiple horse groups if your horse travels often or is stabled in multiple locations

• USERS: Invite additional users and assign access level by type (Manager, Caretaker)

• DEVICES: Associate an activated device to your horse

GAIN INSIGHT

Access real-time and historical data on your horse by logging into your account via the NIGHTWATCH® iOS app or
Web portal. To view via the app, download/install the app from the iTunes App StoreSM. The app is only available for
Apple iOS devices at this time (iPhone/iPad/iPod). To view via the Web portal, go to account.nightwatch24.com from
a browser on any computer or handheld device, including Android and Windows devices.

INDICATION FREQUENCY

CARE & MAINTENANCE

NIGHTWATCH® is durable, but does contain sensitive electronic components so appropriate care should be given

to ensure longevity and proper functionality. Although the embedded technology is enclosed within a flexible,
water- and dust-resistant enclosure, excessive water exposure and submersion should be avoided.

Each halter/collar is constructed using all-natural English Bridle leather fromWickett & Craigthat has been
hand selected byFreedman. English Bridle is a traditional leather (cow hide) used in a variety of applications, from
classic equestrian tack to high-end leather goods. Drum dyed and hot stued, English Bridle is smooth and flexible,
yet durable.

The leather surface of your NIGHTWATCH® halter/collar is not scratch resistant due to its natural soft leather
properties and thus scratches/marks will become visible under normal wear and tear and are not covered under
warranty. Protequus recommends you periodically clean and condition your halter/collar.

CLEANING
A simple rule for taking care of leather is to treat leather like you treat your own skin. After all, leather is skin
and should be treated as such. When your halter/collar is dirty, it must be cleaned. Always use a mild solution
of saddle soap and water to neutralize the salt from the horses sweat. The saddle soap will clean away any extra
dirt as well. The fatty acids found in saddle soap are known to balance the Ph levels of salt found in sweat that can
burn or stien leather. Make sure you clean all areas well.

CONDITIONING

Always use a conditioner on your halter/collar. Rub the conditioner into the leather using a small sponge working it
in a circular motion. This conditioner is the best to allow the leather to stay supple. Most conditioners also tend to
darken leather as well. The more you condition your halter/collar, the darker it will become, eventually taking on a
very dark brown shade.

RETURN POLICY

If, for any reason, you are not 100% satisfied with your purchased Product(s), you may send it back and request

a full refund (less a $20.00 USD restocking fee) within 14 days of your original date of purchase. For all
pre-order customers, Protequus refunds will be granted within 14 days of date of receipt of the Product(s).

Product(s) must be returned free from defects, disproportionate wear and tear, and structural damage from
excessive force due to an accident or misuse.

Product(s) returned directly to Protequus must have been originally purchased from nightwatch24.com. Any
Product(s) purchased from a 3rd-party must be returned to their original purchase location and are subject

to that 3rd-party’s return policy.

Customers are solely responsible for all shipping costs (both ways) associated with returning their Product(s),
and assume all risk of loss or damages when shipping their return Product(s).

Processing of refunds will take 5-7 business days, depending upon your financial institution. All refunds will be
issued in the original form of payment at the time of order. Shipping and handling charges are non-refundable.

Protequus will not accept returns or process a refund without prior authorization by our Customer Care
department. To obtain authorization, please contact Customer Care. Returned Product(s) must have our claim
number clearly labeled on the exterior of the shipping box.

Protequus reserves the right to change these policies at any time without notice.

Need support? We’re here to help.

© 2017 Protequus LLC. All Rights Reserved. Patent-Protected Technology.

All trademarks and logos herein are owned by Protequus LLC.

Customer Care

800-757-3856 ([phone])

M-F 8:30 AM - 5:30 PM CST

[email protected]