Next Level Residential Gateway
User’s Guide (RG2C)
Next Level Communications
6085 State Farm Drive • Rohnert Park, CA 94928
®
NLevel3, NLevel3 -- The Unified Access Platform, the NLC logo and N3 Residential Gateway are trademarks
of Next Level Communications in the United States and other countries.
Other trademarks are the property of their respective owners. All other products or company names are used
for identification purposes only and may be tra dem arks of their respective owners.
The following Next Level Communications product is/products are listed below with its/their proper
trademark symbol and appropriate noun, but will be referred to by product name only throughout the rest of
this document:
• Next Level Residential Gateway™ device or Next Level Residential Gateway™ RG2C device
Copyright © 2003 by Next Level Communications. All rights reserved. Computer programs referred to in this
documentation contain confidential and proprietary information of Next Level Communi cations.
Information contained in this document is subject to change without notice. Next Level Communications
assumes no responsibility for any errors that may appear in this document, nor liability for any damages arising
out of the us e of this document. No part of t hi s document ma y b e r ep r oduced in an y fo r m by electron ic or
mechanical means (including photoco pying, recording, or information storage and retrieval) wit hout
permission in writing from Next Level Communications.
Document Number 600-00271 A01
February 2003
3
TABLE OF CONTENTS
IMPORTANT SAFEGUARDS........... ....... ...... ....... ...... ....... ................................... 5
Safety ...........................................................................................................8
Repairs .........................................................................................................8
INTRODUCTION ............................................... ...... ....... ...... ....... ...... ...... ....... ... 9
About This Manual .....................................................................................10
What Your Network Service Provider Does ................................................11
About VHF Channels .................................................................................12
Write Your Remote Control and Other IDs Here ........................................13
GETTING STARTED ....................................................................................... 15
Using Your RG2C .......................................................................................16
Using Your Remote Control ........................................................................19
Caller ID/Message Waiting .........................................................................24
Using Pay-Per-View ...................................................................................27
Access Parental Control .............................................................................27
Recording Your Favorite Programs ............................................................29
Cancelling Your Recording .........................................................................30
Programming Your VCR Code ...................................................................31
Replacing Remote Control Batteries ..........................................................32
ADVANCED USE............................................................................................ 33
Changing or Programming Settings ...........................................................33
Determining the Gateway ID ......................................................................34
Setting the Gateway ID ..............................................................................38
Determining the Remote Control ID ...........................................................39
4
Setting the Remote Control ID ...................................................................40
Programming the TV Code .........................................................................42
Programming the Remote Using Code Search Method .............................43
Verifying the TV Codes ...............................................................................43
Verifying and Setting Other Features .........................................................44
Accessing the TV Setup Menu ...................................................................44
Verifying the TV (RF) Setting ......................................................................46
Secondary Audio: Specifying A Preferred Language .................................48
Display Language .......................................................................................49
Closed Captioning ......................................................................................50
Teletext .......................................................................................................51
EADS (Emergency Alert Device Support) ..................................................51
COMMON CONNECTIONS................................................................................ 55
C
ONNECTING YOUR COMPUTER TO THE INTERNET ......................................... 57
Ethernet Connections .................................................................................57
CONFIGURATION EXAMPLES........................................................................... 63
TV/VCR/Audio Connections .......................................................................65
TROUBLESHOOTING....................................................................................... 75
C
ONTACTING YOUR NETWORK SERVICE PROVIDER FOR HELP ........................ 79
TV
AND VCR CODES .................................................................................... 81
TV Codes ........................... ...... ....................................... ...... ..... ...... ...... ....81
VCR Codes ................................................................................................84
SPECIFICATIONS............................................................................................ 87
Certifications ...............................................................................................88
FCC Statement of Compliance ...................................................................88
INDEX ........................................................................................................... 91
5
IMPORTANT SAFEGUARDS
READ INSTRUCTIONS – All the safety and operating instructions should be read before
the product is operated.
R
ETAIN INSTRUCTIONS – The safety and operating instructions should be retained for
future reference.
H
EED WARNINGS – All warnings on the product and in the operating instructions should
be adhered to.
C
LEANING – Do not use liquid or aerosol cleaners to dust this product. Use a cloth
lightly dampened with water for cleaning.
A
TTACHMENTS – Do not use attachments that are not recommended as they may
cause a hazard.
W
ATER AND MOISTURE – Do not use this product near water; for example, near a bath
tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming
pool.
A
CCESSORIES – Do not place this product on an unstable cart, stand, tripod, or table.
The product may fall causing damage to the product.
6
VENTILATION – Slots and openings in the product housing are provided for ventilation,
to ensure reliable operation of the product, and to protect it from overheating the following should be observed:
• Openings should never be blocked by placing the product on a bed, sofa, rug, or
similar surfa ce .
• Do not stack other equipment on top of the RG2C.
• Maintain at least 2 inches of free space above the RG2C.
• Equipment should never be placed near or over a radiator or heat register, or in a
built-in installation such as a bookcase or rack unless proper ventilation is provided.
P
OWER SOURCES – This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of the type of power supplied
to your home, consult your local power company. For equipment intended to operate
from battery power or other sources, refer to the operating instructions.
G
ROUND OR POLARIZATION – This product may be equipped with a polarized alternat-
ing current line plug (a plug having one blade larger than the other). This plug will fit
into the power outlet in only one way. This is a safety feature. If you are unable to
insert the plug fully into the outlet, try reversing the plug. If the plug should still fail to fit
into the outlet, contact an electrician to replace your obsolete outlet.
P
OWER CORD PROTECTION – Power cords should be routed so they are not likely to be
walked on or pinched by items placed upon or against them, paying particular atten-
7
tion to cords at plugs, convenience receptacles, and the point where the plugs exit
from the product.
P
OWER SOCKET OUTLET – Use a power socket outlet located near the equipment that
is easily accessible.
L
IGHTNING – For added protection for this product during a lightning storm, or when it
is left unattended, unplug it from the wall outlet. This will prevent damage to the video
product due to lightning and power line surges.
O
VERLOADING – Do not overload wall outlets and extension cords, as this can result in
a risk of fire or electrical shock.
O
BJECT AND LIQUID ENTRY – Never push objects of any kind into this product through
openings as they may touch dangerous voltage points or short-out parts that could
result in a fire or electrical shock. Never spill liquid of any kind on the product.
S
ERVICING – Do not attempt to service this equipment yourself as opening or removing
covers may expose you to dangerous voltage or other hazards. Refer all servicing to
qualified service personnel.
D
AMAGE REQUIRING SERVICE – Unplug this product from the wall outlet and refer ser-
vicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged
• If liquid has been spilled or objects have fallen into the equipment
8
• If the product does not operate normally by following the operating instructions
• If the product has been dropped or the housing has been damaged
• When the product exhibits a distinct change in performance
S
AFETY CHECK – Upon completion of any service or repairs to the product, ask the ser-
vice technician to perform safety checks to determine that the product is operating
properly.
SAFETY
This section reviews important safety concepts for working with the optical and electrical equipment covered in this guide.
SAFETY ADVISORIES AND LABELS
Important warning notices, if any , are located on the back of the RG2C about safety to
people and equipment. Failure to observe these rules and similar danger, caution, or
warning notices can result in serious personal injury, service interruption, and equipment damage.
REPAIRS
If you find the unit in need of repair, contact your network service provider for repair or
replacement. WARNING! Disconnect unit before servicing.
9
INTRODUCTION
Beneath the compact and stylish exterior of the RG2C is a powerful media delivery
system. The RG2C is different from other video boxes that you may have encountered. Some competitor boxes are designed to deliver one video/audio channel to a
RG2C
10
single TV and/or VCR device. In contrast, the compact RG2C delivers the functionality
of three high-quality digital video boxes in a single package. The RG2C can deliver
separate xDSL video services to up to three TVs at the same time. It also provides a
high-speed xDSL modem for Internet access and telephony capabilities, such as
Caller ID and Message Waiting display.
ABOUT THIS MANUAL
GETTING STARTED on page 15 contains the information you use most frequently and
helps you understand how the RG2C works after your NSP (network service provider)
has connected and programmed its functions. It also describes how to use the RG2C
remote control to access and control the basic features of the RG2C.
A
DVANCED USE on page 33 provides more technical information about the RG2C and
gives instructions about how to set up and program your system.
C
ONFIGURATION EXAMPLES on page 63 illustrates possible component wiring configu-
rations of the RG in your system to aid you if you want to move your equipment or
connect additional equipment such as an entertainment center or a new VCR.
C
ONNECTING YOUR COMPUTER TO THE INTERNET on page 57 briefly explains connecting
your computer to the Internet. Illustrations show configurations for setting up a LAN
(local area network) in your home.
T
ROUBLESHOOTING on page 75 provides help for problem resolution.
11
WHAT YOUR NETWORK SERVICE PROVIDER DOES
The NSP (network service provider) is the company that installs your telephone and
data services, as well as possibly providing Internet service. Some telephone companies, however, use an ISP (Internet service provider) company to offer Internet service
to their customers.
During the initial installation your NSP does the following:
• Installs the RG2C and connects it to your home entertainment system.
• Sets all features and services to which you have subscribed including:
• Wiring additional rooms with coaxial cable for secondary TVs.
• Connecting secondary TVs (TV2 and TV3) to the network and to any splitters
and RAP(s) (remote antenna package) that are required.
• Connects and configures your computer(s) to access the Internet.
• Ensures that all the remote controls in your home used with your RG2C are the
correct model.
• Installs the batteries in your remote control.
• Programs your remote cont rol(s) to operate a specific TV.
• Provides labels for your remote controls to let you label one remote for each TV.
• Writes the remote control IDs in the space provided (see page 13).
12
ABOUT VHF CHANNELS
Your NSP sets your TV to operate on a specific VHF (very high frequency) channel.
This setting allows you to receive video and audio broadcast services.
Programming the TV to a VHF channel is similar to setting a TV to a specific channel,
such as channel 3, in order to view movies played on your VCR. After the RF channel
has been set, it is recommended that you do not change it, as you will no longer be
able to receive programming unless you retune your TV to a new VHF channel.
Once your TV is tuned to the specified VHF channel, the RG2C and your remote allow
you to surf through the channel line-up and tune to any program from any TV viewing
location. The table below demonstrates how the TV outputs and the VHF channels
work together to deliver video and audio programming.
TV OUTPUT Ports
VHF Channel
1
TV1 NETWORK IN/T V OUT
and/or
TV OUT
3, 4, 5, or 6
TV2 7, 8, 9 or 10
TV3 (VDSL only) 11, 12 or 13
1. The VHF channels are a list only. Actual VHF channels used will vary
according to location and will be determined by your NSP.
13
WRITE YOUR REMOTE CONTROL AND OTHER IDS HERE
You may wish to label each of your remote controls. You will then be able to easily
identify which TV is controlled by each remote. Ask your service provider for labels if
they have not already been provided.
Write your remote control ID here:
TV1 _____ TV2 _____ TV3 _____
Write your TV code here:
TV1 _____ TV2 _____ TV3 _____
Write your Gateway ID here:
____ ____ ____
14
15
GETTING STARTED
This section contains basic information needed to get you started using your new
NLevel
3
Residential GatewayTM RG2C. This basic information is covered in the fol-
lowing subsections:
• “Using Your RG2C” on page 16
• “Using Your Remote Control” on page 19
• “Changing Channels” on page 21
• “Controlling TV Volume” on page 21
• “Setting Up Channel Order and Your Favorite Channel List” on page 22
• “Caller ID/Message Waiting” on page 24
• “Using Pay-Per-View” on page 27
• “Access Parental Control” on page 27
• ”Recording Your Favorite Programs” on page 29
• ”Cancelling Your Recording” on page 30
• ”Programming Your VCR Code” on page 31
• “Replacing Remote Control Batteries” on page 32
16
USING YOUR RG2C
The illustration below shows the controls you need to be familiar with when using the
RG2C. Go to the tables on the next page for a description of their function.
14325
8769
17
The following table describes the buttons on the front of the RG2C. These buttons
operate at the primary viewing location, which is TV1.
Symbol Name If you press the button, this happens.
1. SETUP Displays the Gateway Menu.
2. UP arrow Increases the channel number. When you are using the
on-screen program guide or menu, moves the cursor up.
3. DOWN arrow Decreases the channel number. When you are using the
on-screen program guide or menu, moves the cursor
down.
4. SELECT While in the program guide or menu, selects the
highlighted choice.
5. EXIT Exits the current menu. Reboots (restarts) the RG2C if
pressed and held for 5 seconds or more.
18
LED symbols and descriptions.
LED
Symbol
RG2C LEDs What the lights mean
6. STATUS If the LED is off, there is no power to the RG2C.
A blinking red LED indicates the RG2C is attempting to
communicate with the network.
A blinking amber LED indicates the RG2C is communicating with
the network.
A blinking green LED indicates the RG2C is not yet ready to use.
A solid green LED i ndica tes th e RG2 C is comm unica ting w ith the
network and is ready to use.
7. ONLINE No light, or off, ind ic ates the re is no a cti ve com pu ter de tec ted on
the data port.
An amber light indicates the RG2C has detected an active
computer on the data port, but the RG2C is not yet ready for use .
A solid green LED indicates the RG2C has detected an active
Ethernet computer or hub on the Ethernet and is ready for use.
8. RECORD A red LED indicates a program is being recorded.
9. MESSAGE A green LED indicates one or more voice mail messages are
present.
19
USING YOUR REMOTE CONTROL
The remote control allows you to control TV viewing from anywhere in your home.
Your NSP (or yourself) can program it to operate your TV as well as your RG2C. The
remote control operates by sending either IR (infrared) or UHF (ultra-high frequency)
signals to the RG2C. Y our Network Service Provider programs your remote to operate
in the most appropriate mode for your home.
If your remote control is programmed for IR mode, it requires a direct line-of-sight to
function. In other words, you need to point an IR remote directly to the television or the
RG2C. You can only use an IR remote to operate a TV that is located in the same
room as the RG2C. If your primary TV (TV1) located in a different room than the
RG2C, the remote must be programmed to use
UHF mode.
Remote controls that control secondary TVs (TV2, TV3), are also programmed to
operate in UHF mode.
20
R
EMOTE CONTROL BUTTONS
A. When pressed, starts Remote ID programming sequence.
B. Displays Pay Per View menu.
C. Opens Caller ID screen.
D. Exits current menu and returns you to previous screen.
E. Arrows move cursor in Program Guide & menu screen.
F. Scans through favorite channels.
G. Adjusts TV volume.
H. Mutes TV sound. When pressed and held, initiates TV Remote setup.
I. Selects channels (0-9).
J. Move program guide back 24 hours.
K. When pressed, starts Gateway ID programming sequence.
L. Powers TV on/off and tunes to default channel.
M. Displays Main Menu.
N. Pages up and down in interactive program guide and menu screens.
O. Displays interactive program guide.
P. Selects highlighted option.
Q. Recalls last channel.
R. Displays current channel and program information.
S. Changes program channel.
T. Moves program guide forward 24 hours.
GUIDE
SELECT
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78 9
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INFO
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21
A
CTIVATING THE RG2C
The RG2C doesn’t have an on/off button. However, if your NSP has activated the
“One Touch Power” option, the RG2C can be put into a power saving mode when you
use the POWER button on the remote to turn the TV off. It is reactivated when the TV
is turned on using the same button.
CHANGING CHANNELS
To change the channel using the remote control buttons do one of the following:
• Press the up or down arrow on the CHAN button.
• Enter the channel number on the number key pad and press SELECT.
• Enter the channel number on the number key pad; the RG2C will go to the channel entered within 5 seconds.
To change the channel using the RG2C buttons:
• Press the up or down arrows on the front panel.
CONTROLLING TV VOLUME
To raise or lower the volume on your TV using your remote control:
• Press the up or down arrow on the VOL button.
22
T
O MUTE OR UNMUTE THE TV VOLUME USING YOUR REMOTE CONTROL:
1. Press the MUTE button on the remote to mute your TV.
2. Press it again to unmute the TV.
SETTING UP CHANNEL ORDER AND YOUR FAVORITE CHANNEL LIST
You can use the remote control to select what channels will appear in your guide, set
up your TV channel order or create a list of your favorite channels. Once your favorite
channel list is set up, it can be accessed by pressing the FAV button on your remote
control.
TO SELECT CHANNEL LIST:
1. Press the MENU button on your remote control
The Main Menu screen of your interactive program guide is displayed.
2. Use the down arrow to highlight “Setup The Channels.”
3. Press SELECT.
An options screen is display ed .
4. Use the down arrow to highlight “Select Channels.”
5. Press SELECT.
23
6. Follow the instructions on the screen using your remote control buttons.
7. When you have completed your selection, press EXIT to return to the previous
screen.
TO ARRANGE THE CHANNEL ORDER:
1. Press MENU.
The Main Menu screen of your interactive program guide is displayed.
2. Use the up or down arrow to highlight “Setup The Channels.”
3. Press SELECT.
An options screen is displayed.
4. Use the down arrow to highlight “Change Channel Order.”
5. Press SELECT.
6. Follow the instructions in the interactive program guide.
7. When you have completed your selection, press EXIT to return to the previous
screen.
TO CREATE A FAVORITE CHANNEL LIST:
1. Press MENU.
The Main Menu screen of your interactive program guide is displayed.
24
2. Use the down arrow to highlight “Setup The Channels.”
3. Press SELECT.
An options screen is display ed .
4. Use the down arrow to highlight “Favorite Channels.”
User Tip:
Selecting channels
to be included in the Favorite
Channel List can also be performed in Pay-Per-View and in
the program guide menu.
5. Press SELECT.
6. Follow the instructions in the interactive program guide to select your favorite
channels.
7. When you have completed your selection, press EXIT to return to the previous
screen.
Now, whenever you access the program guide or press the FAV button on your
remote control, the channels will be listed in the order you selected.
CALLER ID/MESSAGE WAITING
If you have subscribed to Caller ID, Voice Mail or Call Waiting services with your NSP,
these capabilities are enabled as soon as the RG2C is connected to the network.
25
When an incoming call arrives, the message LED on the front of the RG2C is illuminated and caller ID information appears in the upper left-hand corner of each of the
caller-ID enabled TVs.
The information may include some or all of the following, depending on the services
available in your area.
• The caller’s name
• The caller’s number
• The date of the call
• The time of call
Incoming call from:
John S mith
555-1122
26
You may also receive messages indicating the following conditions exist.
• The caller is out of the area
• The caller ID information is unavailable
Some of the caller information received is marked as private.
All caller ID information is added to the Call Log. The RG2C maintains a log of the last
50 calls. The log includes:
• The caller’s name
• The caller’s phone number
• The date
• The time of the call
Information that is unavailable appears in the Call Log as unavailable or private.
TO VIEW THE CALL LOG, DO THE FOLLOWING:
1. Press CALL ID on your remote control.
The Caller ID Log is displayed. New calls appear with:
• An asterisk (*)
• Highlighted text
27
User Tip: Make changes to
your Caller ID and Voice Mail
setups by pres sing the MENU
button and selectin g “Telephone
Services”.
2. Use the up or down arrow buttons to scroll through the list of calls in the Call Log.
3. Or, use the PAGE UP or PAGE DOWN buttons to scroll through pages of calls.
4. Press EXIT when you have finished.
USING PAY-PER-VIEW
The RG2C allows you to purchase and cancel Pay-Per-View programs, create passwords that control the ability to purchase programs.
ORDER OR CANCEL PAY PER VIEW PROGRAMS USING YOUR REMOTE CONTROL
1. Press PPV on your remote control.
The interactive pay-per-view program guide is displayed.
2. Use your remote control and follow the instructions in the interactive program
guide.
ACCESS PARENTAL CONTROL
The RG2C allows parental discretion about TV programs for your children. This is
accomplished via the “parental lock” and can be easily set up and removed using your
remote control. You can control access to programs of your choice in several ways:
• Lock by channel
28
• Lock by rating and content
• Lock by time
The RG2C also allows you the option to create passwords that control the ability to
purchase programs and acces s parental lock s.
1. Press MENU on your remote control.
The Main Menu screen is displayed.
2. Use the down arrow on your remote to highlight “Parental Control.”
3. Press SELECT.
An options menu is displayed. The options include:
• Parental Control Locks
• Setup Passwords
4. Highlight the action you want to perform.
5. Press SELECT.
6. Follow the instructions on your interactive program guide.
Important! If you have forgotten your password and are unable to access pay-
per-view or the parental controls, contact your NSP and have them reset your
password.
29
RECORDING YOUR FAVORITE PROGRAMS
User Tip: When you are con-
necting your RG2C to a VCR
that has more than one A V input,
be sure to plug into the default,
or primary input, which could be
called AV-1 or L-1.
Make sure that your NSP has connected the VCR to the RG2C. For examples of VCR
connections See “TV/VCR/Audio Connections” on page 65.
1. Turn on your VCR.
2. Load the tape you want to record on.
3. Press GUIDE on your remote control.
4. Highlight the channel you wish to record.
5. Press SELECT.
6. Start the record function on your VCR. (Consult your VCR user’s manual for the
correct procedure.)
User Tip:
If you don’t want
caller ID or other messages to
appear in a program you are
recording, turn the caller ID feature off. See User Tip on page
27.
SETTING UP YOUR RG2C TO START YOUR VCR
Note: The IR Blaster (see illustrations on page 74) must be installed and your
VCR(s) must be programmed into the RG2C by your NSP before the RG2C can
be programmed to record your favorite program. If the IR Blaster hasn’t been installed, contact your NSP.
30
User Tip: The record set up
can be accessed from the PayPer-View menu so your pay-perview selection can be recorded
at the time you choose.
To setup the RG2C:
1. Press GUIDE on your remote control.
2. Use the up or down arrow to highlight the program you wish to record.
3. Press SELECT.
An options menu is displayed.
4. Follow the interactive program guide instructions to set up the times you want to
start and stop the recording.
When your programming is complete, the following occurs.
• Your VCR begins recording.
• The record LED on the front panel of RG2C turns on.
Note: You cannot change channels while the recording is in progress.
CANCELLING YOUR RECORDING
If you want to cancel the recording:
1. Press SELECT on your remote control.
2. Use the right arrow to highlight “Cancel.”
3. Press SELECT. Your recording will be canceled.
31
PROGRAMMING YOUR VCR CODE
1. Turn on VCR.
2. Press Menu on the remote control.
The Main Menu is displayed.
3. Use the down arrow to highlight “Setup VCR.”
4. Press SELECT.
An options menu is displayed.
5. If you know your VCR brand and code, highlight “Quick VCR Setup.” See ”VCR
Codes” on page 84 for a list of compatible VCRs.
6. Press SELECT.
An interactive action menu is displayed.
7. Follow the instructions in the menu.
8. If you don’t know your VCR code, highlight “Complete VCR Setup.”
9. Press SELECT.
An interactive action menu is displayed.
10. Follow the instructions on the menu.
32
REPLACING REMOTE CONTROL BATTERIES
1. Remove the battery compartment cover by holding the remote control with its
back facing you, then pressing the battery cover at the thumb depression and sliding it off in the direction shown in the illustration below.
2. Install two 1.5V AA alkaline batteries, aligning positive and negative terminals
according to the diagrams in the battery compartment.
3. Replace the remote control battery cover, snapping it into place.
Thumb Depression
Battery Compartment Cover
+
-
+
-
Battery Compartment
33
ADVANCED USE
Y ou may need the information in this section if you want to change the default settings
that were set up by your NSP or reprogram your remote control because it is not working correctly.
Note: Your NSP programs your RG2C and remote control when your system is first
connected. The NSP also programs the same Gateway ID (this is the ID of your
RG2C) into all the remote controls in your home. If there is more than one RG2C in
your home, your NSP programs the Gateway ID into the remote controls that communicate with a specific RG2C.
CHANGING OR PROGRAMMING SETTINGS
On-screen programming, using the remote control and the front-panel buttons of the
RG2C, allows you to do the following tasks:
• Determine the Gateway ID
• Set the Gateway ID
• Determine the Remote Control ID
• Set the Remote Control ID
• Program TV Code
• Scan TV Codes
34
•Verify TV Codes
• Verify the TV RF channel
• Set the Display Language
• Set the Closed Captioning and Teletext
• Set the Secondary Audio
• Set the EADS (Emergency Alert Device Support) display
DETERMINING THE GATEWAY ID
Check, ”Write Your Remote Control and Other IDs Here” on page 13. Your NSP may
have already written down the Gateway’s ID. If the ID has not written down, perform
the following steps.
1. Press the SETUP button on the front panel of the RG2C. (See “Using Y our RG2C”
on page 16 for an illustration and description of this button and other buttons on
the RG2Cs.)
35
The Gateway Menu screen will be displayed on your TV.
2. Use the down arrow on your remote control to scroll down to Remote Control
Setup.
3. Press SELECT on your RG2C or your remote.
Gateway Menu
SEP 3 3:22 PM
Use and , then press SELECT
Use EXIT to return to program viewing
!"
TV Setup
Remote Control Se tup
Exit
36
The Remote Control Setup screen will be displayed.
4. Press PPV on your remote control.
Remote Control Setup
SEP 3 3:22 PM
Press PPV on Remote now
Press EXIT to return to the main menu.
37
A list is displayed in the central box that shows the ID for the remote, what TV this
remote controls, and the Gateway ID.
If the Gateway ID programmed into your remote does not match the Gateway ID of
the RG2C, the system prompts you to reset the Gateway ID.
For future reference, write down the Gateway ID number displayed in ”Write Your
Remote Control and Other IDs Here” on page 13.
5. Press EXIT twice on your remote to exit the Remote Control Setup and Gateway
Menus.
Remote Control Setup
SEP 3 3:22 PM
Press PPV on Remote now
Remote ID for this Remot e is:
The Gateway ID is set to:
1
Set to Control TV:
1 (Ch 6)
222
Press EXIT to return to the ma in men u.
38
SETTING THE GATEWAY ID
1. Press the B button and hold it down until the LED at the top of the remote flashes
rapidly.
2. Release the B button.
3. Enter the following three-button sequence: 7-8-9.
The remote is now in programming mode. You can set the GATEWAY ID.
4. Enter the 3-digit code assigned to your RG2C.
The valid range is 004 - 255. You must enter a number with 3-digits, even if it con-
tains leading zeroes. Examples of valid Gateway ID numbers are: 009, 012, 124,
or 255.
If you did not enter the Gateway ID correctly, the following occurs:
• The LED is turned off and the remote control returns to normal operation. Return
to the steps at the beginning of this section.
Y ou can verify your Gateway ID by returning to ”Determining the Gateway ID” on page
34 and performing the listed steps.
GUIDE
SELECT
V
O
L
C
H
A
N
M
E
N
U
B
A
12 3
45 6
78 9
0
DAY
DAY
F
A
V
L
AST
C
H
MUTE
INFO
E
X
I
T
C
A
LL
I
D
P
P
V
P
O
W
E
R
P
A
G
E
P
A
G
E
LED B button
39
DETERMINING THE REMOTE CONTROL ID
1. Press the A button and hold it down until the LED at the top of the remote flashes
rapidly.
2. Press the FAV button and watch the LED.
Following are the sequences of flashing that indicate how your remote control ID is
programmed.
A short burst of flickering indicates a 0 (zero). The number of longer, steady blinks
indicates a non-zero digit, such as the following.
<pause> <long blink> <long blink> <long blink> indicates a “3.”
After blinking, the remote returns to normal operation.
G
UIDE
S
ELECT
V
O
L
C
H
A
N
M
E
N
U
B
A
1
2
3
4
5
678
9
0
DAY
D
AY
F
A
V
L
AST
C
H
M
UTE
I
NFO
E
X
I
T
C
A
LL
I
D
P
P
V
P
O
W
E
R
P
A
G
E
P
A
G
E
LED
A button
FAV
Number of
flashes
Remote Control ID Mode
Rapid flickering For TV1, which is in the same room
as your RG2C.
IR (Infra Red)
1 Remote TV1: Primary TV is in a differ-
ent room than the RG2C.
UHF (ultra high frequency)
2 Remote TV2. UHF
3 Remote TV3 (VDSL only). UHF
40
SETTING THE REMOTE CONTROL ID
Your NSP uses the following table when programming your remote control ID to work
with each TV in your household. You may use it, too.
Remote Control
ID
Operates TV Mode
0 Local TV1--TV in same room as RG. The
remote is set to operate in IR mode.
IR
1 Remote TV1--TV in a different room than the
RG.
UHF
2 TV2 (remote TV). UHF
3 TV3 (3 band models only). UHF
41
T
O PROGRAM THE REMOTE CONTROL ID, DO THE FOLLOWING.
1. Press and continue to hold the A button until the LED at the top of the remote
flashes rapidly.
2. Enter the following three-digit sequence: 7-8-9.
The remote is now in programming mode.
If you entered an invalid sequence or a 20-second lapse in button presses occurs, the
LED turns off and the remote control returns to standard operation.
3. Enter the single-digit remote control ID from the table on page 40.
Note: Valid single-digit codes are 0, 1, 2 (and 3, with 3 band models).
If you correctly entered the single-digit code, the LED flashes on and off and then
remains off.
Once you have figured out the remote control ID, write 0, 1, 2, or 3 on a label and
place this on the TV and the remote to help you identify the TV and the remote to
which it is assigned. Your Network Service Provider may have already done this.
You may repeat this procedure for each remote control.
G
UIDE
S
ELECT
V
O
L
C
H
A
N
M
E
N
U
B
A
1
2
3
4
5
678
9
0
DAY
D
AY
F
A
V
L
AST
C
H
M
UTE
I
NFO
E
X
I
T
C
A
LL
I
D
P
P
V
P
O
W
E
R
P
A
G
E
P
A
G
E
LEDA button
42
PROGRAMMING THE TV CODE
Your Network Service Provider programs each remote control to work with one TV by
way of a TV code. The TV Code is a specific code for each brand and model of TV.
When a TV code is set, the remote control is able to address the specific signaling
requirements for that TV.
The TV codes can be programmed manually, or they can be scanned as described
below. TV codes are listed in ”TV Codes” on page 81.
If your NSP has programmed this for you, you will need to program the TV code, or
model information, into the remote control in order to operate your TV.
1. Press the MUTE button and hold it down until the LED at the top of the remote
control flashes rapidly.
2. While the LED button is flashing, enter the three digit code that corresponds to the
brand name of the TV. See “TV Codes” on page 81.
If the code is valid, the LED will flash on and off three times and then remain off.
If an invalid code is entered or a 20 second lapse in button presses occurs, the LED
will turn off and the remote control will return to normal operation. You will need to
repeat the above procedure to program the TV code.
GUIDE
SELECT
V
O
L
C
H
A
N
M
E
N
U
B
A
12 3
45 6
78 9
0
DAY
DAY
F
A
V
L
AS
T
C
H
MUTE
INFO
E
X
I
T
C
A
LL
I
D
P
P
V
P
O
W
E
R
P
A
G
E
P
A
G
E
LED
MUTE
43
PROGRAMMING THE REMOTE USING CODE SEARCH METHOD
You can obtain TV codes by using the search method. To do this:
1. Press the MUTE button and hold it down until the LED at the top of the remote
control flashes rapidly.
2. Press the POWER button. The LED will light up and remain solidly lit.
3. Press the up arrow to scan through all TV codes. When you reach the correct TV
code, the TV will automatically turn on, or off if it was previously on. Note that the
LED will flash rapidly once you have scanned through all the codes.
4. Press the SELECT button to store the TV code. The LED flashes rapidly, then
stops, indicating that the TV code has been stored.
5. Repeat procedure for each remote control.
6. If you press the up arrow too rapidly, you may pass the TV code before the TV
turns on or off. If you are not sure you are storing the correct TV code, press the
down
arrow slowly to cycle back through codes that have been previously
scanned.
7. When the TV turns off, or on if it was previously off, press SELECT at that point to
store the TV code.
VERIFYING THE TV CODES
1. Press the MUTE button and hold it down until the LED at the top of the remote
control flashes rapidly.
44
2. Press the FAV button and observe the LED. The TV code will be indicated by a
blink sequence for each number. For example, code 130 would show as the following:
<pause> <long blink> <off> (represents 1)
<pause> <long blink> <long blink> <long blink><off> (represents 3)
<pause> <short burst of flickering blinks> <off> (represents 0)
VERIFYING AND SETTING OTHER FEATURES
The TV Setup menu allows you to read the TV RF settings, as well as set Secondary
Audio, Display Language and the EADS display. These settings are accessed in the
TV Setup Menu.
ACCESSING THE TV SETUP MENU
To access TV Setup Menu:
1. Press the SETUP button on the front panel of the RG2C.
45
The Gateway Menu is displayed on your TV screen.
2. Use the down or up arrow on the RG2C or the remote to highlight TV Setup.
3. Press the SELECT button on the RG2C or the remote control.
Gateway Menu
SEP 3 3:22 PM
Use and , then press SELECT
Use EXIT to return to program viewing
!"
TV Setup
Remote Control Setup
Exit
46
The TV Setup menu is displayed on your TV screen.
Note: The SELECT button on the remote control opens the Gateway menu only on
the TV/Source that the remote control is programmed to operate. If you press SELECT and nothing happens, you need to determine which TV the remote operates.
See “Determining th e Remote Control ID” on page 39.
VERIFYING THE TV (RF) SETTING
1. Press SETUP button on the RG2C front panel.
The Gateway Menu is displayed.
TV Setup Menu
SEP 3 3:22 PM
Use and , then press SELECT
Use EXIT to return to program viewing
!"
TV1
TV2
TV3
Exit
47
2. Use the down or up arrow on the RG2C or the remote control to scroll to TV
Setup.
3. Press SELECT.
The TV Setup Menu will be displayed on your TV.
4. Use the down or up arrow on the remote control to highlight the TV you want to
examine.
5. Press SELECT.
For example, if you selected TV1, the Setup 1 menu will be displayed.
Setup 1
SEP 3 3:22 PM
TV (RF) Channel
Use and to select item
Use EXIT to return to previous menu
!"
Use and to change value
#$
Secondary Audio
Display Language
Emergency Alert Device Support
6
Spanish
English
OFF
Video Format
NTSC
48
The selected RF setting is displayed, in this case channel 6 has been selected.
Note: Your Network Service Provider sets up the initial RF channel settings and your
TV to provide program channels by programming the output to a specific RF channel.
If you need to change the RF channel settings, it is recommended that you call your
NSP to do this for you.
6. Press the EXIT button twice to exit back to the program screen.
SECONDARY AUDIO: SPECIFYING A PREFERRED LANGUAGE
Secondary audio allows you to select a preferred language for each TV.
Your NSP may deliver up to four audio programs with each video program. Your NSP
may specify, for example, English as the first language, Spanish as the second,
French as the third and Chinese as the fourth. If the preferred language is available,
the alternate language audio track will be transmitted with the video program.
If a selected language is not provided on a particular channel, the RG2C defaults to
the primary language provided with the program. For example, if you are watching a
Spanish-only channel, Spanish audio is played regardless of the Secondary Audio
Display option.
1. Press the SETUP button on the RG2C.
The Gateway Menu is displayed.
49
2. Use the up and down arrow buttons to highlight the TV Setup option.
3. Press SELECT.
The TV Setup menu is displayed.
4. Use the up and down arrow buttons to highlight the TV you want to modify (TV1, 2
or 3).
5. Press SELECT.
The Setup TV# menu is displayed.
6. Use the up or down arrow button on your RG2C or remote control to highlight
Secondary Audio.
7. Use the left and right arrow buttons to cycle through the alternate languages until
the langu age you want is displayed.
8. Press the EXIT button twice to return to the program screen.
DISPLAY LANGUAGE
1. Press the SETUP button on the RG2C.
The Gateway Menu is displayed.
2. Use the up and down arrow buttons to highlight the TV Setup option.
3. Press SELECT.
50
The TV Setup menu is displayed.
4. Use the up and down arrow buttons to highlight the TV you want to modify (TV1, 2
or 3).
5. Press SELECT.
The Setup TV# menu is displayed.
6. Use the up or down arrow button on your RG2C or remote control to highlight Display Language.
7. Press the right arrow button to highlight the default language, which was English
in the previous examples.
8. Continue to press the right arrow button in the language field until the language
you want appears. Available languages are English, Spanish, French, and Norwegian.
9. When you have selected the preferred language, press EXIT to return to the Main
Menu screen.
CLOSED CAPTIONING
The RG2C supports closed captioning capability. Refer to your TV User’s Guide for
instructions on how to use closed captioning.
51
TELETEXT
Some televisions in European countries support Teletext. Teletext data is passed
through the RG2C to your television. Refer to your TV’s User’s Guide for instructions
on how to use Teletext.
EADS (EMERGENCY ALERT DEVICE SUPPORT)
Your NSP enables the EADS (Emergency Alert Device Support) on each TV when
service is established. If you would like to disable or change the EADS settings, use
the following directio ns:
1. Press the SETUP button on the RG2C.
The Gateway Menu is displayed.
2. Use the up and down arrow buttons to highlight the TV Setup option.
3. Press SELECT.
The TV Setup menu is displayed.
4. Use the up and down arrow buttons to highlight the TV/Source you want to modify.
5. Press SELECT.
The Setup (TV#) menu appears on your TV screen.
52
6. Use the up and down arrows to highlight Emergency Alert Device Support.
7. Press the right or left arrow buttons to enable/disable Emergency Alert Device
Support.
8. Press EXIT to return to the previous menu.
If Emergency Alert Device Support is enabled, the following occurs for all EAS (Emergency Alert System) broadcasts:
• You hear a two-tone attention signal during Emergency Alert broadcasts.
• The RG2C automatically tunes your TV to the channel broadcasting the EAS
message.
• The emergency message appears at the top of your TV screen.
A
FLASH FLOOD WARNING HAS BEE
53
If EADS is not enabled, one of the following occurs, depending on the type of EAS
broadcast:
• You hear a two-tone attention signal.
• A pop-up message appears on your TV screen to advise you of what type of
emergency has occurred and the channel you should tune for more information.
• The RG2C automatically tunes your TV to the channel broadcasting the EAS
message.
54
For national and required monthly testing alerts, the RG2C automatically tunes your
TV to the EADS broadcast channel.
Flash Flood Warning
T
une to Channel 6 for information
55
COMMON CONNECTIONS
Place your RG2C in the area with your primary TV and entertainment center. The
common inputs and outputs of the RG2C include:
•Power
•Network
• Telephone line
Use the telephone line input only if you subscribe to voice mail or Caller ID through
your Network Access Provider.
back panel
Telephone
line
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK IN /
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
ETHERNET TEL LINE
coax
network in
RJ-45
network in
AC Power
56
1. Locate the AC power cord.
2. Plug the AC power cord into your home’s electrical AC power source.
3. Locate the NETWORK IN input.
4. There are two methods to make a NETWORK IN connection. Depending on how
your NSP has set up your configuration:
• Using CAT 5 cable, connect the RJ-45 connector from your network wall jack
to the NETWORK IN input on the RG2C.
• Using coax cable, connect the coax connector from your network wall jack to
the NETWORK IN input on the RG2C.
5. On the back panel of the RG2C, locate the TEL LINE input.
6. Using the existing telephone line, connect the RJ-11 connector from the primary
telephone jack to the TEL LINE input on the RG2C.
57
CONNECTING YOUR COMPUTER TO THE
INTERNET
Important! Connecting your computer to the Internet and setting up the communica-
tions protocols on your computer should be done by your NSP. The following illustrations are for reference if you to move or replace your computer(s).
ETHERNET CONNECTIONS
Important! Although they appear identical, the CA T 5 cable that connects your RG2C
to your NSP (Network Service Provider) may be wired differently than the RJ-45 cable
that connects your computer to the RG2C. Do not switch these two cables. If the cables are switched, the network connection to your RG2C, or your Ethernet connection
to your computer may not operate. It is recommended that you label the two cables to
avoid inadvertently switching them.
58
Single computer connected to the Internet through the RG2C
The RG2C Ethernet output can connect to multiple computers through the use of a
hub or router. Whether all computers connected in this manner can be provided with
Internet access service depends on your NSP.
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
ETHERNET TEL LINE
computer
CAT 5 Ethernet
cable
RJ-45
RJ-45
59
Multiple computers connected to the Internet through the RG2C.
A 10/100BaseT Ethernet connection between an RG2C and a hub typically requires a
crossover connection. A crossover connection is one in which wires 1 and 2 are crossconnected with wires 3 and 6, as illustrated in the figure below.
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO ETHERNET TEL LINE
Ethernet hub
computer
computer
CAT5 Ethernet
“crossover” cable
CAT5 Ethernet cable
60
Crossover configuration
Note: Two consecutive crossovers (for example, a crossover cable and a crossover switch
set to “Crossover”) amount to a straight-through connection.
Setting up a crossover or straight-through connection involves use of an appropriate
cable, or switch. Ethernet cables come in two types: crossover or straight-through.
Some Ethernet hubs may have built-in crossover switches or have one port wired for
crossover connection. Crossover switches allow you to toggle between crossover and
straight-through connections without changing cables.
1. To set up Ethernet crossover or straight-through operation, determine whether
you have a crossover or straight-through cable installed between the RG2C and
the Ethernet hub.
2. To switch to the alternate connection, obtain and install the alternate type of cable
between the RG2C and the Ethernet hub. Or, you may flip the crossover switch if
there is one on your Ethernet hub.
1
2
3
4
5
6
7
8
123
4
5
6
78P
ins
P
ins
61
Add an Ethernet hub to your RG2C system by following the steps below. Then proceed to Task 3.
Note: You do not need to remove the RG2C power cord or disconnect the network
cable from the RG2C while following these steps.
1. Disconnect the Ethernet workstation cable from the 10/100BaseT connector on
the rear panel of the RG2C.
2. Disconnect the other end of the Ethernet workstation cable from the workstation.
You may or may not be able to reuse this cable to connect the RG2C to the Ethernet hub, depending on whether a crossover or straight-through connection is
needed. You should be able to reuse this cable to connect the Ethernet hub to an
Ethernet workstat ion.
3. Install the hub and the Ethernet workstations, as instructed in the manufacturer’s
instructions.
62
63
CONFIGURATION EXAMPLES
Your Network Service Provider installs the RG2C and connects all your electronic
devices to the RG2C. However, you may need the information in this section if you
ever want to do any of the following:
• Move existing devices to a different location
• Add new devices to your system
• Reconfigure existing connections
Note: The RG2C should be located in the area with your primary TV (TV1) and your
home entertainment system.
User Tip: When you are
plugging your RG2C into a
VCR that has more than one
A V input, be sure to plug your
RG2C into the default, or primary input, which could be
called AV-1 or L-1. Consult
your VCR user’s manual.
When you rearrange your equipment, be sure to unplug and plug in your equipment in
the following order:
1. Unplug all electronic devices, including the TV, VCR, and RG2C.
2. Disconnect all cables between your electronic devices.
3. Make your planned changes.
4. Reconnect the cables between these devices.
5. After you have connected the cables, first plug in the RG2C.
64
RG2C back panel.
1. NETWORK IN.
2. NETWORK IN/TV OUT.
3. TV OUT.
4. S-VIDEO.
5. VIDEO (composite).
6. AUDIO L and AUDIO R.
7. DIGITAL AUDIO (Dolby Digital, formerly known as AC-3, on S/P-DIF connector).
8. Ethernet port.
9. TEL LINE.
10. IR BLASTER.
11. AC power.
234 6
7
58
11
10
1
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK I N
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
ETHERNET TEL LINE
9
65
TV/VCR/AUDIO CONNECTIONS
TV OUT (VHF) to TV1.
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
S-Video
VHF/UHF
IN
Video1 Video2
Video In
Audio L
Audio R
ETHERNET TEL LINE
TV1
66
VIDEO (composite)/AUDIO-L/AUDIO-R to TV1.
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK I N/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
S-Video
VHF/UHF
IN
Video1 Video2
Video In
Audio L
Audio R
ETHERNET TEL LINE
TV1
67
S-VIDEO/AUDIO-L/AUDIO-R to TV1.
AC-3AUDIO- RAU DIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
S-Video
VHF/UHF
IN
Video1 Video2
Video In
Audio L
Audio R
ETHERNET TEL LINE
TV1
68
TV OUT (VHF) to VCR/TV1.
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK I N/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
S-Video
VHF/UHF
IN
Video1 Video2
Video In
Audio L
Audio R
OUT TO TV
ANTENNA IN
ETHERNET TEL LINE
VCR
TV1
69
Composite VIDEO with AUDIO-L/AUDIO-R to VCR and TV1.
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
S-Video
VHF/UHF
IN
Video1 Video2
Video In
Audio L
Audio R
VIDEO OUT
VIDEO IN
AUDIO OUT
AUDIO IN
ETHERNET TEL L INE
VCR
TV1
70
S-VIDEO and AUDIO-L/AUDIO-R to audio receiver and TV1.
AC-3AUDIO- RAU DIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
S-Video
VHF/UHF
IN
Video1 Video2
Video In
Audio L
Audio R
AUDIO IN
AUDIO OUT
ETHERNET TEL LINE
TV1
audio receiver
71
S-VIDEO/Digital Audio to audio receiver and TV1.
AC-3AUDIO- RAU DIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
S-Video
VHF/UHF
IN
Video1 Video2
Video In
Audio L
Audio R
AUDIO IN
DIGITAL AUDIO IN
AUDIO OUT
ETHERNET TEL LINE
audio receiver
TV1
72
Basic home entertainment center.
AC-3AUDIO-RAUDIO-L
S
-VID EOTV OUT
N
ETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
1
10-230 VAC
50-60 Hz
13A MAX
VIDEO
SPEAKER OUT
A
UDIO IN
A
UDIO OUT
VIDEO IN
VIDEO OU T
AUDIO IN
AUDIO OUT
LRLRL
R
L
R
S-Video
VHF/UHF
IN
Video1 Video2
Video O ut
Audio L
Audio R
Video In
L
R
ETHERNET TEL LINE
TV1
VCR
audio receiver
left speaker right speaker
73
Advanced home entertainmen t cente r with Su rro und Sou nd (wi th Dolb y Dig ital 5.1
capability).
AC-3AUDIO-RAU DIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
DIGITAL AUDIO IN
SURROUND AUDIO OUT
FRONT
CENTER
BACK
AUDIO OUT
S-Video
VHF/UHF
IN
Video1 Video2
Video Out
Audio L
Audio R
Video In
AUDIO IN
AUDIO OUT
VIDEO IN
VIDEO OUT
AUDIO IN
ETHERNET TEL LINE
VCR
TV1
audio receiver
left front
speaker
right front
speaker
right rear
speaker
left rear
speaker
woofer
center
speaker
74
IR Blaster connection and posit ion ing .
VCR
IR Blaster
cable from IR
Blaster port
AC-3AUDIO-RAUDIO-LS-VIDEOTV OUT
NETWORK IN/
TV OUT
NETWORK IN
IR
BLASTER
110-230 VAC
50-60 Hz
13A MAX
VIDEO
ETHERNET TEL LINE
IR Blaster port
IR Blaster
75
TROUBLESHOOTING
This section describes what to do if yo u r sy st em is no t wor kin g co rre ct l y. Study the fol lowing tables to find possible causes and solutions to the problem.
Problem Possible Cause Try This
Remote for primary TV doesn’t
work.
Dead batteries. Change the batteries in your remote according to the
instructions on page 32.
Obstruction between th e remote and
the RG2C or IR Transmitter.
Make sure that nothing is on or blocking a clear line of
sight between the RG2C and the remote.
Remote does not accept
programming changes.
Weak batteries. Replace batteries and reprogram.
Remote does not operate at
secondary viewing locations.
Weak or dead batteries. Replace batteries.
Using wrong remote for that TV. Check remote label to be sure you are using correct
remote control.
Obstruction between th e remote and
the TV.
Make sure that nothing is on or blocking a clear line of
sight between the TV and the remote.
No sound. MUTE is pressed on the remote
control.
Press MUTE on the remote to restore volume level.
TV code not pr ogrammed. Refer to “Programming the TV Code” on page 42.
76
No picture. (Blue or b lack TV s creen
or all snow picture)
TV or RG2C may not be activated. Refer to “Getting Started” on page 15.
Video signal may not b e reaching the
TV.
Make sure all cabl es are con necte d pro perly a nd that your
TV is tuned to the correct RF channel (for example 6,7 , or
13) for the TV you are using (TV-1, TV-2, or TV-3). If the
baseband video output on the RG2C is connected to the
VIDEO IN input on the TV, make sure the TV is set to the
correct video input.
VCR may be set incorrectly. Check to see how the VCR is connected to the RG2C. If
the baseband video output on the RG2C is connected to
the VCR, the VCR must be ON and programmed to LINE
IN or VIDEO IN.
Make sure VCR/TV is set to TV.
Make sure the TV is se t to the co rrect TV c hannel or vide o
input.
No picture. Your RG2C may have recently
received a software download.
Sometimes after a download the
system fails to rest art. You may need
to manually restart your RG2C.
To restart your RG2C, press and hold down the power
button on the front panel for 5 seconds.
Picture is distorted. Coaxial cable is disconnected or
loose.
Reconnect or tighten the cable.
All-snow picture on all TV channels. VCR is on at this location and TV is
on wrong channel.
Call your NSP to reset your RF channel.
TV is on wrong channel for Source. Call your NSP to reset your RF channel.
Problem Possible Cause Try This
77
Only one stereo spea ke r has so und. Audio connections are loose. Reconnect audio connec tion s.
Check to make sure that n o w ir es a r e fra ye d an d no pl ugs
are bent or broken.
No power. Power cord is disconnected. Check to make sure that the RG2C is plugged into a live
electrical outlet.
Note: If the outlet i s con trol led b y a wal l swit ch, m ake s ure
the switch is on.
VCR will not record. VCR is on wrong channel. See “Changing Channels” on page 21.
VCR is programmed incorrectly. Refer to the VCR User’s Manual.
VCR is not connected properly. See “TV/VCR/Audio Connections” on page 65.
VCR is connected with RCA jacks
and is not in correct mode.
Place the VCR on the LINE input. This can be
accomplished using the VCR menu or changing the VCR
channel until the display on the VCR indicates LINE.
Safety tab on tape is broken. Use a new tape.
VCR will not play tapes. TV on wrong channel fo r playbac k or
not using the correct input.
Tune TV to correct RF channel.
VCR is not connected properly. See “TV/VCR/Audio Connections” on page 65.
Amber On-line LED. You don’t have on-line services. Call your Network Service Provider to initiate service.
Problem Possible Cause Try This
78
Amber Network LED. The Gateway is not ready for use. Unplug power connection on back of Gateway then
reconnect if light stays on more than 10 minutes.
Message on TV screen: “There is a
problem with the network, Third
video not available.”
Or, yo u are unab le to make channel
changes.
TV program temporarily not
available.
Wait several seconds and try again. If you are still unable
to make the channel change, turn of f one of the other TV
programs by shutting of f the TV wi th the SRC-20 0 remote.
The RG2C detects th at t he TV program is no longer bein g
watched. This should free up programmi ng for the othe r
TV and should allow you to receive video on the third TV.
Problem Possible Cause Try This
79
CONTACTING YOUR NETWORK SERVICE
PROVIDER FOR HELP
If you are unable to fix the problem yourself, contact your NSP for assistance.
Depending on the problem you are having, your NSP may ask for your RG2C’s model
number. To find out what the model number is:
• Press the SETUP button on the front panel of the RG2C. The GATEWAY menu
appears.
• Select Remote Control Setup. The model number appears in the upper right-hand
corner of the screen. For example, RG2BV30000.
Be sure that the remote control you are using came with your RG2C. Using more than
one type of remote with the RG2C does not work. Your NSP equips you with a set of
remote controls that are all of the same type and model. For information about setting
up and programming your system using the RG2C remote control as well as setting
up features such as Emergency Alert Services and Caller ID, see the second section
of this manual, see “Advanced Use” on page 33.
80
81
TV AND VCR CODES
TV CODES
This section lists TV models that are
compatible with the RG2C and their
codes. If you do not find the TV code
you need in the list, call your NSP.
TV and Codes
AOC: 005, 006, 019, 120, 140
Admiral: 018, 194, 210
Aiwa: 194, 251
Akai: 000, 005, 032, 070
Amark: 120, 224
Amstrad: 033
Anam: 005, 009, 021, 041, 120, 121
Anam-National: 211
Archer: 120
Audio Dynamics: 238
Audiovox: 120
Bell & Howell: 018
Broksonic: 005, 174, 225, 226
CXC: 041
Candle: 005, 006, 022, 025
Capehart: 019
Centurion: 194
Citizen: 005, 006, 016, 018, 022, 024,
025, 098, 202, 224
Concerto: 005
Contec: 017, 041, 185, 227
Corando: 224
Craig: 021, 041
Crown: 098
Curtis-Mathes:005, 006, 016, 018, 059,
098, 125, 194, 202, 210, 224, 231
DBX: 238
TV and Codes
Daewoo: 005, 024, 029, 030, 032, 098,
214, 215, 224, 247, 252
Daytron: 098, 194, 224
Dimensia: 125
Electrohome: 098, 224, 240
Emerson: 005, 017, 033, 035, 037, 038,
039, 041, 098, 143, 176, 185, 187, 203,
222, 223, 224, 225, 226, 227, 251
Fisher: 042, 194, 217
Fujitsu: 187
Funai: 041, 187, 251
Futuretech: 041
GE: 003, 005, 008, 009, 043, 125, 130,
147, 206, 210, 211, 228, 231, 248
Goldstar: 005, 010, 045, 098, 194, 223,
224, 230, 238
TV and Codes
82
Hallmark: 005
Harmon Kardon: 238
Hinari: 187
Hitachi: 005, 018, 048, 049, 050, 051,
052, 053, 054, 055, 098, 126, 185, 224,
231, 251
Infinity: 010
JBL: 010
JC Penney: 003, 005, 006, 014, 016,
043, 096, 098, 125, 194, 206, 210, 223,
224, 231, 238, 242
JVC: 057, 059, 060, 235, 238
Jensen: 056
KMC: 224
KTV: 005, 039, 041, 098, 224
Kawasho: 061
Kenwood: 006, 235, 251
Kloss: 022, 110
LXI: 003, 005, 010, 125, 129, 131, 194,
223, 251
Lloytron: 224
TV and Codes
Lodgenet: 018
Logik: 018
Luxman: 005
MGA: 005, 006, 071, 072, 187, 194, 240
MTC: 005, 006, 016, 202
Magnavox: 000, 005, 006, 010, 017,
025, 027, 067, 068, 110, 154, 167, 175,
194, 224, 231, 237, 251, 255
Majestic: 018
Marantz: 005, 006, 010, 068, 237, 238
Marta: 223
Matsui: 032, 109
Memorex: 018, 032, 194, 223, 242, 244,
248, 251
Mitsubishi: 005 , 017, 070, 071, 072, 123,
149, 187, 194, 239, 240
NAD: 002, 131
NEC: 005, 006, 007, 191, 194
National: 008, 010, 011, 012, 190, 211
Onwa: 041
Optimus: 242
TV and Codes
Optonica: 129
Orion: 225, 226
Osume: 017
Panasonic: 008, 009 , 010, 01 1, 012, 17 7,
211, 231, 242
Philco: 005, 006, 010, 025, 067, 068,
110, 224, 237, 251
Philips: 005, 010, 025, 027, 068, 220,
223, 224, 237, 251
Pioneer: 002, 048, 051, 076, 235
Portland: 005, 098, 224
Proscan: 125, 147, 210
Proton: 005, 006, 013, 019, 098, 224
Pulsar: 001, 248
Quasar: 008, 009, 211, 231, 242
RCA: 003, 005, 014, 048 , 078, 079 , 080,
082, 084, 085, 086, 087, 125, 147, 210,
231, 251, 255
TV and Codes
83
Radio Shack: 005, 041, 098, 141, 194,
224, 230, 242
Realistic: 041, 141, 194, 222, 223, 224,
251
Runco: 243
SAA: 145
SSS: 005, 041
Saba: 051
Saisho: 032, 033, 109
Sampo: 006, 019, 194
Samsung: 005, 006, 010, 016, 032, 098,
194, 202, 221, 224, 244, 246, 247
Sansui: 225, 235
Sanyo: 017, 042, 089, 092, 109, 194,
217, 244
Scott: 005, 037, 041, 093, 098, 187 , 194,
224, 247
Sears: 003, 005, 042, 096, 098, 099,
101, 102, 104, 125, 131, 187, 194, 202,
217, 223, 224
Sharp: 017, 098, 129 , 141, 2 00, 224 , 255
Signature: 018, 251
TV and Codes
Sony: 000, 017, 109, 180
Soundesign: 005, 025, 041, 251
Spectricon: 120
Supra: 005, 022
Sylvania: 005, 006, 010, 025, 068, 098,
110, 194, 224, 237, 240, 251
Symphonic: 32, 251
TMK: 005
Tandy: 098, 113, 129, 251
Tatung: 009, 211
Teac: 251
Technics: 008, 242
Techwood: 005
Teknika: 005, 010, 016, 018, 022, 024,
025, 041, 072, 098, 114, 187, 202, 223,
224, 251
Telerent: 018, 224
Teletech: 032
Thomson: 051
Toshiba: 016, 017, 096, 131, 194, 202,
240, 247
TV and Codes
Totevision: 098, 223, 224
Universal: 043, 206
Vector Research: 006, 238
Victor: 057, 235
Video Concepts: 070, 238, 251
Vidtech: 005
Viking: 022
Wards: 000, 005, 006, 010, 018, 043,
067, 068, 125, 141, 187, 194, 206, 224,
251
Westinghouse: 194
Yamaha: 005, 006, 238, 251
Yorx: 194
Zenith: 001, 018, 223, 225, 235, 248,
249, 251
Zonda: 120
TV and Codes
84
VCR CODES
This table lists the VCR models and
code numbers that are compatible with
the RG2C. If you do not find the code
you need in the list shown, call your
NSP.
VCR and Codes
Admiral: 048, 209
Adventura: 000
Aiko: 278
Aiwa: 307, 000, 037
Akai: 106, 053, 041, 061
America Action: 278
American High: 035
Asha: 240
Audiovox: 037
Beaumark: 240
Bell & Howell: 104
Broksonic: 121, 184, 002, 209, 211, 479
CCE: 072, 278
Calix: 037
Canon: 035
Capehart: 020
Carver: 081
Cineral: 278
Citizen: 278, 037
Colt: 072
Craig: 037, 072, 047, 240, 271
Curtis Mathes: 035, 041, 060, 162
Cybernex: 051, 240
Daewoo: 278, 561, 020, 045
Daytron: 020
Denon: 042
Dynatech: 000
Electrohome: 037
Electrophonic: 037
Emerex: 032
Emerson: 184, 002, 209, 278, 036, 121,
211, 208, 479, 561, 061, 088, 212, 000,
037, 043, 068
VCR and Codes
Fisher: 047, 104, 054, 066
Fuji: 033, 035
Funai: 000
GE: 035, 060, 048, 202, 240
Garrard: 000
Go Video: 432, 526, 232
GoldStar: 037, 038
Gradiente: 008, 000
Grundig: 195
Harley Davidson: 000
Harman/Kardon: 038, 081
Harwood: 068, 072
Headquarter: 046
Hitachi: 042, 105, 000, 041
HI-Q: 047
Hughes Network Systems: 042
JVC: 067, 008, 041
Jensen: 041
KEC: 037, 2 78
VCR and Codes
85
KLH: 072
Kenwood: 041, 067, 038
Kodak: 035, 037
LXI: 037
Lloyd's 000, 208
Logik: 072
MEI: 035
MGA: 043, 061, 240
MGN T echnology: 240
MTC: 000, 240
Magnasonic: 278
Magnavox: 035, 081, 000, 039, 149
Magnin: 240
Marantz: 081, 035
Marta: 037
Matsushita: 035 , 162
Memorex: 104, 047, 000, 037, 048, 035,
046, 240, 307, 039, 209, 162
Minolta: 105, 042
Mitsubishi: 043, 173, 061, 048, 067
Motorola: 035, 048
Multitech: 000, 072
VCR and Codes
NAD: 058
NEC: 038, 040, 041, 067, 104
Nikko: 037
Nikon: 034
Noblex: 24 0
Olympus: 035
Optimus: 162, 048, 058, 037, 104, 432
Optonica: 062
Orion: 479, 002, 184, 209
Panasonic: 035, 162, 077, 225, 616
Penney: 035, 240, 037, 042, 038, 040,
054
Pentax: 042, 105
Philco: 035, 209, 479
Philips: 081, 035, 062
Pilot: 037
Pioneer: 058, 067
Portland: 020
Profitronic: 240
Proscan: 060, 202
Protec: 072
Pulsar: 039, 051
VCR and Codes
Quarter: 046
Quartz: 046
Quasar: 035, 162, 077
RCA: 060, 149, 202, 042, 105, 035, 048,
077, 106, 240
Radio Shack: 000
Radix: 037
Randex: 037
Realistic: 000, 104, 047, 048, 037, 035,
062, 046, 066
Ricoh: 034
Runco: 039
STS: 042
Samsung: 045, 051, 053, 240
Sanky: 039, 048
Sansui: 041, 479, 000, 067, 209, 271
Sanyo: 047, 046, 104, 240
Scott: 184, 211, 121, 043, 045, 210, 212
Sears: 054, 105, 037, 042, 000, 035, 046,
047, 066, 104
Semp: 045
Sharp: 048, 062
VCR and Codes
86
Shintom: 072
Shogun: 051, 240
Singer: 072
Sony: 033, 034, 032, 000, 035
Sylvania: 035, 081, 000, 043
Symphonic: 000
TMK: 036, 208, 240
Tatung: 041
Teac: 000, 041
Technics: 035, 162
Teknika: 000, 035, 037
Thomas: 000
Toshiba: 045, 210, 212, 043, 066, 366
Totevision: 037, 240
Unitech: 240
Vector: 045
Vector Research: 038, 040
Video Concepts: 040, 045, 061
Videosonic: 240
Wards: 0 35, 06 0, 062 , 000, 047, 212, 2 40,
042, 048, 072, 081, 149
White Westinghouse: 278, 209
VCR and Codes
XR-1000: 072, 000, 035
Yamaha: 038
Zenith: 039, 000, 033, 034, 209, 479
Note: The N
3
Residential Gateway IR
Blaster feature is not compatible with the
following equipment:
• Samsun VCR/TV model number
CDX1342
• Philips VCR model number
VRX364AT
VCR and Codes
87
SPECIFICATIONS
Cabling Requirements
Power Requirements
Input/Output Cable (connector)
NETWORK IN CAT 5 (RJ-45)
DOLBY DIGITAL AUDIO(AC-3) shielded phono (RCA male)
AUDIO L/R shielded phono (RCA male)
VIDEO shielded phono (RCA male)
S-VIDEO S-video
NETWORK IN/TV OUT coax (F male)
TV OUT coax (F male)
ETHERNET CAT 5 (RJ-45)
TEL LINE telephone (RJ-11)
IR BLASTER pigtail (3.5 mm mini male)
Condition Power Consumption (watts)
normal operation 40 watts, 100-125 VAC at 60 Hz
88
Environmental
Dimensions
CERTIFICATIONS
• FCC, Class B
• UL 1950, CSA 22.2-1950
•CS Mark
• ASTM D (mechanical shock and vibration standards)
FCC STATEMENT OF COMPLIANCE
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause
undesired operation.
Temperature Range Storage Range
Humidity Range
(non-condensing)
0 to 45 degrees C -40°C to + 80 degrees C 5% to 95%
Height Widths Depth
2 5/8 in. (6.67 cm) 15 5/8 in. (39.7 cm) 11 3/8 in. (28.9 cm)
89
NOTICE This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the antenna.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
90
INDEX
A
about this manual 10
Advanced Use 33
B
batteries
remote control
32
buttons
remote control
20
RG2C 16
RG2C, front panel 17
C
cable requirements 87
Certifications 88
changing channels 21
using the remote control 21
using the RG2C buttons 21
channel list
select
22
channel order
favorite
22
setting up 22
closed captioning 50
codes
TV
81–83
VCR 84–86
connecting
common inputs/outputs
55–56
Controlling TV Volume 21
crossover connection, illustrate d 60
D
dimensions 88
Display Language 49
changing 49
down arrow, about 17
E
Emergency Alert Device Support 51–54
entertainment center 73
advanced, illustrated 73
basic, illustrated 72
Ethernet connection
crossover
59
Ethernet connections 57
single PC 58
F
FCC statement of compliance 88
front panel
buttons
17
G
Gateway ID 38
determining 34–37
setting 38
Gateway Menu, illustrated 35, 45
Getting Started 15
I
IDs
Gateway, determining
34–37
Important Safeguards 5
Internet
connecting multiple PCs
59
Internet connections
PCs, multiple
58
Introduction 9
IR, about 19
L
language alternatives 48–49
M
message waiting 24
mute TV volume 22
N
Network Service Provider
finding
79
Services 11
P
Parental Control 27
parental locks 27
pay-per-view
using
27
plugging in devices 63
power requirements 87
preface 5
R
recording your favorite programs 29
remote control 19
buttons 20
buttons, described 20
using 19
remote control ID
setting
40–41
remote control ID form 13
Remote Control ID menu, illustrated 37
remote control ID, determining 39
Remote Control Setup menu, illustrated 36
replacing remote control batteries 32
RF settings 48
RF settings, verifying 46–48
RG2C
using
16
RG2C buttons, illustrated 16
RG2C front panel
Exit button, about
17
Message LED, about 18
Online LED, about 18
Record LED, about 18
Select button, about 17
Setup button, about 17
Status LED, about 18
Up arrow, about 17
S
Safety 8
advisories and labels 8
repairs 8
secondary audio 48
settings
changing
33
programming 33
Setup Menu, illustrated 47
Setup TV menu 44, 46
Specifications 87
SRC-200 remote control
TV codes, list
81–83
Surround Sound, wiring illustrated 73
T
Teletext 51
temperature
operating range
88
troubleshooting 75–78
no picture 76
no power 77
no sound 75
picture distortion 76
remote control won’t change channels 75
replacing remote control batteries 32
snowy picture 76
VCR will not play tapes 77
VCR will not record 77
TV codes
obtaining, using the code search method
43
programming 42
SRC-200, list 81–83
verifying 43
TV codes, list 81–83
TV Setup Menu, illustrated 46
TV volume
controlling
21
TV/VCR/Audio Connections 65–73
TVs
closed captioning
50
programming 44–46
U
UHF, about 19
unmute TV volume 22
unplugging devices 63
V
VCR codes 84–86
programming 31
VCR, plugging into 63
VCR, using the RG2C to start 29
VHF channels, about 12
video recording 29
W
wiring
advanced home entertainment center with Surround
Sound
73
basic home entertainment center 72
composite video with AUDIO-L/AUDIO-R and TV1 69
S-VIDEO and AUDIO-L/AUDIO-R to audio receiver and
TV1
70
S-VIDEO/AUDIO-L/AUDIO-R to TV1 67
TV OUT to TV1 65
TV OUT to VCR/TV1 68
VIDEO/AUDIO-L/AUDIO-R to TV1 66
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