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www.NextGenboiler.com Phone: 844-227-9977
Tr oub les hoo tin g
Symptom Reason Action
All indicators on control panel are
OFF
No power to boiler
Check for 240 VAC on boiler main connection terminals
Reset manual safety high limit
Contact authorized service person
“PSI” indicator blinks
Insufcient pressure below 7 psi
Switch the controller to pressure view and increase system
pressure above the minimum required 7 psi level.
Pressure sensor failure
Switch the controller to pressure view, if display shows - Contact authorized service person
“GPM” indicator blinks
Pump is blocked
Unblock the pump-unscrew the screw on pump housing and
move the pump rotor manually
Heat does not circulate through the boiler
– boiler is blocked
Air bubble is caught in system, purge the installation, pump
and boiler
Check 1 amp fuse on control panel
Failure of pump or ow sensor
Check power supply for circulating pump
a failure of pump or ow sensor
Contact an authorized service or the seller
Circulator indicator blinks
Lack of water ow - 2.1 GPM min
Adjust ow characteristics as needed
“Heating status” is off
No thermostat connection
Insure thermostat is calling for heat and is above ambient
temperature set point
Verify connections on thermostat
Failure of control board Check fuse on control panel glass fuse 6,3 x 32mm 2A
“Heating status” blinks
Off Peak signal = no heat
Electric utility off peak control
and “Inlet temp.” blinks
A failure of inlet temperature sensor,
boiler in failure condition
Check connection or replace thermistor sensor
and “Outlet temp.” blinks
A failure of outlet temperature sensor
or loose connection
Check connections
Replace HC-DN 15 sensor
Boiler does not heat
Failure of cylinder temperature sensor
Contact authorized service person for replacement of
cylinder temperature sensor or thermostat
A failure of control panel Contact authorized service person
EEE message on display Data record error Contact authorized service person
Insufcient heat output
Heating elements Check for resistance on elements
Control panel set up failure
Insure control panel is set up for correct kW and number of
heating elements through advanced settings
!
Do not attempt to service this boiler unless you have been trained in all aspects of its functionality
and methods to repair. Failure to service properly may lead to further damage to components.
1. In order to protect ow sensor located within the boiler, it is imperative that the pre-installed magnetic lter is
removed and cleaned at least annually. Failure to clean out this lter could increase contamination of the boiler
by system residue.
2. Periodically check system pressure. Contact authorized service person to make adjustments only.
Care and Maintenance
In st ru ct io ns f or t he u se r