Nextel comm I930, I920 User Manual

Nextel

iDEN

Digital Multi-service Data-capable Phone

i920/i930 Phone User’s Guide

Smartphon e Info rm atio n Pr ovid ed by Mi cro sof t

© 2005 Nextel Communications, Inc. Copying, distribution, or use without permission is strictly prohibited.

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®

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®

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Contents

Getting Started............................................................................................................... 1

About This Guide .......................................................................................................... 1

Getting to Know Your Smartphone ............................................................................... 1

Setting Up Your Smartphone........................................................................................ 6

Turning Your Smartphone On.....................................................................................11

Wirelessly Synchronize E-mail.................................................................................... 12

More Set-up Options................................................................................................... 12

Install ActiveSync Desktop Client................................................................................ 13

The Sync Cradle ......................................................................................................... 14

Accessories................................................................................................................. 17

Wireless Local Number Portability:

Bringing Your Phone Number From Another Carrier...............................................18

Sprint® Customer Care................................................................................................ 18

Understanding Status Messages ................................................................................ 19

Finding More Information............................................................................................ 19

The Basics.................................................................................................................... 20

Navigation Methods .................................................................................................... 20

Understanding Status Indicators................................................................................. 25

Backlight Dimming ...................................................................................................... 26

Finding Your Phone Number and Other Basic Information......................................... 26

Entering Text and Numbers ........................................................................................ 27

Securing Your Smartphone......................................................................................... 31

Using a Headset.......................................................................................................... 36

Navigating and Managing Stored Files.......................................................................37

Managing Memory......................................................................................................37

Phone Calls.................................................................................................................. 38

Making a Phone Call................................................................................................... 38

Receiving a Phone Call............................................................................................... 42

Managing Phone Calls................................................................................................ 43

Call Forwarding...........................................................................................................44

Using the Flip to Answer or End Calls......................................................................... 45

Retrieving Voice Mail Messages................................................................................. 45

Speed Dials and Voice Shortcuts................................................................................ 45

Advanced Calling Options........................................ ......... ......... .......... ......... ......... .....48

Special Dialing Codes................................................................................................. 49

Nextel® Phone Services..............................................................................................50

Setting Up Wireless E-mail .........................................................................................52

Making Sure You Have the Correct Data Access Plan............................................... 52

Setting up Corporate E-mail, Calendar, and Contacts................................................ 52

Setting up Personal E-mail.......................................................................................... 55

Using Wireless Messaging Features.......................................................................... 57

Understanding Messaging Features...........................................................................57

Working with Accounts................................... .......... ......... ......... .......... ......... ......... .....59

Creating Messages..................................................................................................... 60

Sending and Receiving Messages.............................................................................. 65

Importing Text Messages............................... .......... ......... ......... .......... ....................... 66

Viewing and Responding to Messages....................................................................... 66

Working with Message Folders................................................................................... 70

Configuring Message Notifications..............................................................................72

Sending and Receiving Instant Messages.................................................................. 72

Nextel Worldwide® Services........................................................................................ 75

Nextel Worldwide Customer Care...............................................................................75

Features Available in the United States and Abroad..................................................75

Placing Worldwide Calls.............................................................................................. 76

Setting the Way Your Phone Searches for Networks................................................. 76

Searching for a Network.............................................................................................. 77

Using Wireless Data Services Internationally ............................................................. 78

Text Messaging (SMS)................................................................................................ 80

Nextel® Voice Mail........................................................................................................ 81

Setting Up Your Voice Mail Box.................................................................................. 81

Accessing Your Voice Mail Box.................................................................................. 81

Playing Messages....................................................................................................... 81

Changing Your Password ........................................................................................... 82

Recording Your Name................................................................................................. 82

Recording Your Active Greeting.................................................................................. 83

Advanced Voice Mail Features ................................................................................... 83

Change Your Voice Mail Language to Spanish.......................................................... 85

Nextel Walkie-Talkie Calls, Call Alerts, and Talkgroup Calls................................... 86

Nextel Walkie-Talkie Service ......................................................................................86

Dialing Walkie-Talkie Numbers................................................................................... 86

Making a Walkie-Talkie Call........................................................................................86

Receiving a Walkie-Talkie Call.................................................................................... 89

Managing Walkie-Talkie Calls..................................................................................... 90

Voice Shortcuts...........................................................................................................90

One Touch Walkie-Talkie............................................................................................ 92

Call Alerts.................................................................................................................... 92

Talkgroup Calls...........................................................................................................94

Recent Calls................................................................................................................. 97

Viewing the Recent Calls List...................................................................................... 97

Saving to Contacts...................................................................................................... 98

Making Calls From the Recent Calls List.................................................................... 98

Deleting Items From the Recent Calls List................................................................ 100

Returning to the Home Screen After a Call............................................................... 100

Contacts, Calendar, and Tasks................................................................................. 101

Using Contacts.......................................................................................................... 101

Using Calendar ......................................................................................................... 106

Using Tasks .............................................................................................................. 108

SIM Manager............................................................................................................... 110

Using SIM Manager .................................................................................................. 110

Changes When Contacts Are Copied to Your SIM Card.......................................... 113

Voice Notes................................................................................................................ 114

Settings....................................................................................................................... 115

Viewing and Changing Settings................................................................................ 115

Display Properties..................................................................................................... 115

Phone Calls............................................................................................................... 117

PTT — Nextel Walkie-Talkie Settings....................................................................... 121

Vibrate All.............................................. ......... .......... ......... ......... ............................... 122

Notifications............................................................................................................... 122

Voice Volume............................................................................................................ 125

Power Management.................................................................................................. 125

Accessibility............................................................................................................... 126

Regional Settings...................................................................................................... 126

Date and Time........................................................................................................... 127

Phone Networks........................................................................................................ 127

Data Connections...................................................................................................... 128

Beam......................................................................................................................... 133

Certificates................................................................................................................ 133

Flight Mode ............................................................................................................... 134

Profiles...................................................................................................................... 134

Security..................................................................................................................... 135

Owner Information..................................................................................................... 137

Phone Information..................................................................................................... 137

Remove Programs.................................................................................................... 138

ActiveSync Desktop Client ....................................................................................... 139

Understanding ActiveSync Desktop Client................................................................ 139

Setting up ActiveSync Desktop Client....................................................................... 139

Camera and Camcorder............................................................................................ 143

Pictures..................................................................................................................... 143

Video Clips................................................................................................................ 145

Sending Captured Pictures and Video Clips............................................................. 148

Closing the Camera and Camcorder......................................................................... 149

Media Theater............................................................................................................. 150

Pictures..................................................................................................................... 150

Video Clips................................................................................................................ 154

Sending Pictures and Video Clips.............................................................................156

Opening Camera and Camcorder............................................................................. 157

GPS Enabled.............................................................................................................. 158

IMPORTANT: Things to Keep in Mind...................................................................... 158

Making an Emergency Call....................................................................................... 159

Viewing Your Approximate Location......................................................................... 160

Enhancing GPS Performance................................................................................... 161

Updating Satellite Almanac Data .............................................................................. 162

Setting Privacy Options............................................................................................. 162

Using GPS with Map Software.................................................................................. 163

ClearvueTM Suite......................................................................................................... 166

Java Applications...................................................................................................... 167

Deleting Java Applications......................................................... .......... ......... ............ 168

Java Applications and GPS Enabled ........................................................................ 168

Beaming Information................................................................................................. 170

Using Your Smartphone as a Modem...................................................................... 172

Internet........................................................................................................................ 173

Browsing the Web..................................................................................................... 173

Wireless Data Services.............................................................................................. 177

Wireless Data Services............................................................................................. 177

Accessing Wireless Data Services From Your Phone.............................................. 177

Navigation Keys........................................................................................................ 177

Guides and Demos ........................................ .......... ..................................... ......... ... 178

Windows Media Player.............................................................................................. 179

Games......................................................................................................................... 190

Solitaire..................................................................................................................... 190

Calculator ................................................................................................................... 191

Getting Started

1

Getting Started

Congratulations on the purchase of your new i920/i930 phone, a Smartphone with
Windows Mobile™ software! This chapter will help you familiarize yourself with your
i920/i930 phone and get it ready to use. You will also find information about installing
Microsoft® Active S y nc® desktop client how to purchase accessories, and where to find
additional help for using your i920/i930 phone.

About Thi s G uid e

This User’s Guide is for users of the i920 Smartphone and the i930 Smartphone. The
i930 Smartphone includes a built-in camera and camcorder. The i920 Smartphone does

not. All refere nces to a camer a, cam corde r, cam era len s, camer a shor t-r ange fla sh l ight,
or related functionality refer only to the i930 Smartphone.

Getting to Know Your Smartphone

Before you set up your i920/i930 phone and start using it, take a moment to get familiar
with your Smartphone.

Flip Closed — External Features

retractable antenna

infrared port

volume
controls

Walkie­Talkie
button

stereo
audio port

accessory connector

camera
lens

status light

flip open
button

camera
short-range
flash light

external
display

speaker
(in back)

speaker key

*To purchase an SD card go to sprint.com or call 1-800-NEXTEL6.

Note: The camera lens and the camera short-range flash light appears only in the

i930 Smartphone.

SD card slot*

smart key

Retractable Antenna

The retractable antenna on your Smartphone is designed to be extended during calls
and is essential to attain the hearing aid compatibility rating on applicable models.

Getting Started

2

To extend the antenna, pull gently on the rounded tip until the antenna is fully extended
and clicks into position.

When finished with a call, retract the antenna by pushing gently on the rounded tip until
the antenna clicks into place.

To optimize your Smartphone’s performance, extend the antenna when you make or
receive a call, and avoid touching the antenna with any body part.

Import an t: Failure to fully exten d or re tr act the an ten na u ntil the anten na clicks

into place cau ses sev ere ly deg rad ed p erf or mance, which may result
in missed calls, dropped calls, or garbled audio.

Flip Open Button

Press this to open your Smartphone’s flip easily.

Status Light

The status light appears as a ring around the flip open button.

Status Light Meaning when phone is on Meaning when phone is off

Flashing green In service. N/A
Solid red No service. Connected to the charger and charging.
Solid green Making a call or in a call. Connected to the charger, and fully

charged.

The status light also flashes when you reci eve a call, a call alert, or message notification,
or play a .midi audio recording on your phone.

You can set the status light not to light up. See “Turn the status light on or off” on page

125.

Camera Lens

Lets you take pictures with your Smartphone.

Note: The camera lens appears only in the i930 Smartphone.

Camera Short-Range Flash Light

Helps light the pictures you take with your Smartphone.

Note: The camera short-range flash light appears only in the i930 Smartphone.

Volume Controls

Sets the volume of the sound coming out of the earpiece and speaker. When your
Smartphone is in a call, the volume controls set the volume of calls. When your
Smartphone is not engaged in any activity, the volume controls set the volume of the
ringer and of multimedia audio.

The volume controls can also by used to scroll through lists that appear on the external
display.

Walkie-Talkie Button

Lets you make Walkie-Talkie calls and Talkgroup calls.

Getting Started

3

External Display

Shows a porti on of the info rmation on the in ternal display. T o see mor e informat ion, op en
the flip.

Speaker

Sound comes out of your Smartphone here when you have the speaker turned on.

Ste r eo Audio Port

Insert headset connector here.

Note: The stereo audio port is compatible with non-stereo headsets.

Accessory Connector

Insert the connectors of accessories such as a charger or data cable here.

Infrared Port

The infrared port on your Smartphone enables you to send and receive (beam) contact
cards, calendar appointments, messages, pictures, and video clips using infrared
technology.

SD Card Slot

Insert your SD card here.
You can purchase a secure disk flash memory card (SD card) to use with your

Smartphone at sprint.com. Under Personal, click on Wireless. Then, under Shop the

Nextel Store Online, click on Accessories. Or, call 1-800-NEXTEL6.

Note: Your Smartphone can be used with multimedia cards (MMC cards) as well as

SD cards.

Speaker Key

The speaker key (t):

• Acts like the s when your Smartphone’s flip is closed.

• Turns Walkie-Talkie / Talkgroup speaker on and off.

• Used with voice shortcuts.

• Resumes suspended Java applications when the flip is closed.

Smart Key

The smart key (.):

• Acts like e when your Smartphone’s flip is closed.

• Accesses recent calls when the flip is closed.

• Suspends Java applications when the flip is closed.

Getting Started

4

Flip Open — Keypad, Navigation Area, and More

earpiece

internal display

soft keys

home key

navigation
area

send key

navigation pad

power key

microphone

keypad

light sensor

Earpiece

Sound comes out of the earpiece when the speaker is off.

Power Key

back key

end key

OK key

When the Smartphone is turned off:

• Press and hold the Power key (p) for 2 to 3 seconds to turn on the Smartphone.
When the Smartphone is on:

• Press p to display the Quick List, a fast way to change your profile settings or lock
the Smartphone.

• Press and hold p to turn off the Smartphone. Or, press p and then press 1.

Internal Disp la y

The internal display shows the following information:

• At the top of the screen are status indicators about the current mode, the name of the
current activity, or the name of the active program, if one has been selected.

• In the center of the screen is the active menu or program.

• At the bottom of the screen are menus or commands related to the active program.

Getting Started

5

Navigation Area

This area contains the keys and controls used to:

• Navigate through your phone’s menus, lists, and screens.

• Perform commands.

• Begin phone calls, end phone calls, and put phone calls on hold.

Navigation pad

Use the navigation pad to move the selection focus up, down, left, or right. This is called
“scrolling.” In a text field, use the navigation pa d to move the cursor right or left, cha racter
by character.

OK Key

Press the OK key (O) to open a highlighted item, or to select or clear a check box. The
OK key works much like the ENTER key on a keyboa rd, and is sometim es referre d to as
the Action key or the “Do It” key.

Soft Keys

Press a soft key (A or B) to open the menu or perform the command shown on the
screen immediately above the key.

Send Key

Press the send key (s) to:

• Dial a phone number that you entered or selected.

• Answer an incoming call.

• Place a call on hold to answer a second incoming call (call waiting).

• Change between an active call and a call that is on hold.

End Key

Press the end key (e) to:

• End a call when 1 part y is on the line, and end the active call when mul tiple par ties are
connected.

• Return to the Home screen.

Press and hold e to lock the keypad.

Home Key

Press the hom e key (h) to vi e w the Home screen. The Home scree n i s describ ed l at er, in
“Using the Home Screen” on page 21.

Back Key

Press the back key (m) to go to the previous screen or to end a Walkie-Talkie call.
In a text field:

• Press m to backspace over 1 or more characters.

• Press and hold m to delete the entire contents of the field.

Getting Started

6

Keypad

Press keys on the keypad to enter numbers and characters.

* Key

• Press * to change between uppercase and lowercase in text input modes.

• Press and hold * to change between text and numeric input modes.

# Key

• Press and hold # to view a list of symbols that you can enter as text.

• On the Home screen, press and hold # to switch between phone lines. This feature

is available if your phone supports 2 phone lines.
Note: If you are not provisioned for a second line and you set your line to line 2, you

will not be able to make or receive calls.

Setting Up Your Smartphone

Locating Your SIM Card

Remove the battery door

1 Slide the release button back until it releases the battery door.

release
button

Getting Started

7

2 Allow the battery d oor to pop up, sli de it forw ard, and r emo ve i t from the back of your

Smartphone.

Your SIM (Subscriber Identity Module) card is a small piece of plastic located in the SIM
card holder in the back of your Smartphone, underneath the battery.

SIM card

If there is no SIM card in your Smartphone, contact Sprint Customer Care at 1-800-639-

6111.

If want to use a SIM card other than the one that is in your Smartphone, please contact
Sprint Customer Care to verify th at the S IM ca rd you wa nt to use i s com patible w ith your
Smartphone.

Charging the Battery

Your Smartphone comes with a Standard Lithium Ion Battery and a rapid travel charger
to charge it.

Getting Started

8

Insert the battery before charging it

1 Slide the release button back until it releases the battery door.

release
button

2 Allow the battery d oor to pop up, sli de it forw ard, and r emo ve i t from the back of your

Smartphone.

3 Insert the top of the battery into the battery area. Press the bottom of the battery to

secure it.

Getting Started

9

4 Replace the battery door and press it gently until you hear a click.

Charge the battery

1 Plug the charger into an electrical outlet.
2 Open the connector cover.

connector
cover

3 Plug the other end of the charger into the accessory connector.

Tip: To remove the charger from the accessory connector: Press the buttons on the

sides of the plug. Pull the plug straight out.

4 If you have purchased optional batteries or chargers, see “Charging Times” on page

10.

Getting Started

10

Charging Times

Check your battery and charger type against the grid below to determine appropriate
charging times.

Battery Charger

Rapid Standard
Standard Lithium Ion 2 hours 4 hours
Extended Capacity Lithium Ion 2.5 hours 5.5 hours

For best results, charge the batteries within the temperature range of 50°F to 104°F
(10°C to 40°C).

Prolonged charging is not recommended.

Battery Use a nd Maintenance

• The Motorola iDEN Approved Lithium Ion chargers provide optimum performance.

Other chargers may not fully charge the iDEN Lithium Ion battery or may yield a
reduced number of lifetime charge cycles.

• Extreme temperatures degrade battery performance. Do not store the battery where
temperatures exceed 140°F (60°C) or fall below 4°F (-20°C).

• Lithium Ion batteries have a self discharge rate and without use, lose about 1% of
their charge per day.

• The battery capacity is degraded if the battery is stored for long periods while fully
charged. If long term storage is required, store at half capacity.

Removing the Battery

Normally, it is not necessary to remove your Smartphone’s battery, but you may want to
if you have purchased an optional charger or want to remove your SIM card.

Remove the battery

1 Power off your Smartphone.
2 Slide the release button back until it releases the battery door.

release
button

Getting Started

11

3 Allow the battery d oor to pop up, sli de it forw ard, and r emo ve i t from the back of your

Smartphone.

4 Remove the battery by pushing it toward the antenna and lifting it out.

Turning Your Smartphone On

Turn On

Press and hold the power button for 2 or 3 seconds.

power
button

While your Smartphone pow ers on for the first time, you will rece ive an alert to select OK
to restart the device. Select OK when prompted.

Note: This step is only necessary the first time you power on your Smartphone.

Turn Off

Press and hold the power button for 2 or 3 seconds.
Or, press the power button and then press 1.

Getting Started

12

Wirelessly Synchronize E-mail

There are two primary ways to set up your Smartphone to wirelessly synchronize your e­mail, so you can send and receive e-mail messages from your Smartphone:

• Corporate E-mail — Synchronize the Outlook E-mail, Calendar, and Contacts on
your Smartphone with Microsoft® Outlook® E-mail, Calendar, and Contacts on your
Microsoft® Exchange server 2003.

Note: If your comp an y does not u se Micr osoft Exchange serv er 2 003, there are othe r

solutions available that may enable you to wirelessly synchronize with your
corporate e-mail , depe nding on the othe r type of e- mai l ser ver you h ave. Go to
sprint.com for more details.

• Personal E-mail — Connect to a POP3 or IMAP4 e-mail server to send and receive
Internet e-mail messages.

For more information about wirelessly synchronizing your Smartphone to your e-mail
accounts, see “Setting Up Wireless E-mail” on page 52.

Note: You do not need to inst al l t he A ctiveS ync de sktop clien t in o rder to synchronize

wirelessly.

More S et- up Op tions

You may want to set up personal or corporate e-mail accounts, copy contacts to your
Smartphone from an older SIM card, set up your voice mail box, choose Nextel
Worldwide Service for international calls to select cities, and use the Settings feature to
customize your Smartphone’s features.

For information on setting up your personal and corporate e-mail accounts, see “Setting
Up Wireless E-mail” on page 52.

Copy Contacts From an Older SIM to Your Smartphone

1 On the Home screen, select Start.
2 Select SIM Manager, and then select Menu.
3 Select Copy To Contacts.

• To copy only Contacts you select, select the Contacts you want to copy to your

Smartphone.

• To copy all your Contacts to your Smartphone, select Menu, Select, and then All.
Note: If you select a Contact th at is already on your Sm artphone, th at cont act will not

be copied.
4 Select Copy.
For more information on SIM Manager, see “SIM Manager” on page 110.

Nextel® Voice Mail

You must set up your vo ice mai l bo x befor e you can retr ieve me ssages. See “ Se tting Up
Your Voice Mail Box” on page 81.

Getting Started

13

Nextel Worldwide® Service

Your Smartphone allows you to make and receive calls in the United States on the
Nextel iDEN digital network. With Nextel Worldwide Service, your Smartphone operates
in the United States as well as in over 100 countries around the world. When traveling
internationally, your Smartphone dual-mode phone registers with a local GSM or iDEN
network to provide you with voice as well as data services, depending on the country.
Visit sprint.com for up-to-date information regarding coverage, rates, and services
available in the country you will be visiting. For more information, see “Nextel
Worldwide® Services” on page 75.

Customizing Feat ures

You can control many features of your Smartphone, including changing the appearance
of the Home screen, setting network connectivity, and enabling the Smartphone to
receive infrared beams from other devices. See “Settings” on page 115.

Install ActiveSync Desktop Client

With the Sync Cradle and mini USB cable, you can use ActiveSync desktop client to
synchronize Microsoft Outlook E-mail, Contacts, Calendar, and Tasks on your desktop
computer with your Smartphone, easily configure your ActiveSync options for
synchronization, or share files between your computer and your Smartphone.

Do not connect your Smartphone to your computer until you have installed ActiveSync
desktop client on your computer.

Install ActiveSync desktop client on your desktop computer

1 Insert the CD that came with your Smartphone into your computer. The installation

screen opens.

2 Click Getting Started with Windows Mobile.
3 Click Start Here.
4 Click Install ActiveSync.
5 Click Install.
6 Follow the instructions.

Note: You do not need to install ActiveSync desktop client to wirelessly synchronize

between your Smartphone and Outlook or other e-mail accounts. For more

information on setting up your personal and corporate e-mail accounts to sync

wirelessly with your Smartphone, see “Setting Up Wireless E-mail” on page 52.

Getting Started

14

The Sync Cradle

Your Smartphone c omes with a S ync Cradl e and min i USB cable th at you use to con nect
your Smartphone to your desktop computer when using ActiveSync desktop client. Do
not connect your Smartphone to your desktop computer until you have installed
ActiveSync desktop client on your computer.

Place the Smartphone in the cradle with the Smartphone powered off unless you have
already installed ActiveSync desktop client on your desktop computer. Do not power on
the Smartphone while it is in the cradle until you have installed ActiveS ync desktop client
on your desktop computer.

Tip: You can also use the Sync Cradle to charge the battery in your Smartphone.

Assemble th e Sync Cradle

1 Place the tabs of the phone support into the slots in the base of the cradle.

• If you are using a Stand ard Lithi um Ion ba ttery, place the tabs in the slot s closest to

the front of the base.

• If you are using an Extended Capacity Lithium Ion battery, place the tabs in the
slots just behind the slots closest to the front.

tabs

slots

2 Press the phone sup port d ownw ard on to t he base of the cradle, until it cannot easily

be removed.

Getting Started

15

Connect the mini USB cable

Note: Do not connect your desktop computer and Smartphone with the mini USB

cable until after you have installed the ActiveSync desktop client.

1 Insert the cable’s smaller connector into the cradle’s USB port.

USB port

2 Insert the cable’s large connector into the desktop computer’s USB port.

Place the Smartphone into the cradle

1 Open the Smartphone’s connector cover.

connector
cover

2 Place the Smartphone into the cradle, inserting the connector in the base of the

cradle into the Smartphone’s accessory connector.

Getting Started

16

Using the Sync Cradle to Charge Your Smartphone

You can use the Sync Cradle to charge your Smartphone any time, whether or not you
are using ActiveSync or have the mini USB cable attached.

Charge the battery

1 Plug the charger into an electrical outlet.
2 Plug the other end of the charger into the cradle’s charger port.

charger port

3 Open the Smartphone’s connector cover.

connector
cover

4 If you have not yet installed ActiveSync desktop client on your desktop computer,

make sure your Smartphone is powered off.

Getting Started

17

5 Place the Smartphone into the cradle, inserting the connector in the base of the

cradle into the Smartphone’s accessory connector.

Setting Up a Partnership

After you install ActiveSync desktop client, assemble the Sync Cradle and use the mini
USB cable to con nect your S mar tphon e t o yo ur desktop computer. You are now read y to
set up a partnership between your Smartphone and your desktop computer.

Tip: Before you copy your Outlook Contacts to your Smartphone Contact list, it is a

good idea to clean up you r Outloo k Contacts list to avoid dup licati on of Cont act s
that may already be on your Smartphone, and to assure that your Contacts are
alphabetized consistently with the Contacts on your Smartphone. Your Outlook
Contacts are combined in the same list as your Smartphone Contacts.

Run the ActiveSync New Partnership Wizard

1 If you have not done so already, press and hold p for 2 to 3 seconds to power on

the Smartphone.

2 When your desktop com puter detects th e US B con necti on, it w ill start the Ac tiveSyn c

New Partnership Wizard. Follow the instructions on the screen.

After you finish using the wizard, your data will begin to synchronize between your
desktop computer and your Smartphone. After synchronizing for the first time, take a
look at E-mail, Contacts, Calendar, and Tasks on the Smartphone. You will notice that
your information has been copied to the Smartphone. Disconnect the Smartphone from
the desktop computer and you are ready to go!

For more information about installing and using ActiveSync desktop client, see
“ActiveSync Desktop Client” on page 139.

Accessories

Your Smartphone comes with a Standard Lithium Ion Battery, rapid travel charger, the
Sync Cradle and its mini USB cable, and holster.

Various accessories are available for use with your i920/i930 phone, including stereo
headsets, mini-keyboard, cases, vehicle power charger, data cables, Hands-Free
accessories and more.

Getting Started

18

To order additional accessories, go to sprint.com or call 1-800-Nextel6. You can also
contact your Nextel Autho rized Sales Repr esentati ve or stop by an y Nextel-owned R etail
Store. For information on Nextel retail store locations, go to sprint.com.

Wireles s Local Nu mber Portability : Bringing Your Phone Number From Another Carrier

If you are bringing your phone number from another carrier, your new phone will be
active as soon as you receive it. Nextel will provide you with a temporary phone number
so that you can begin using your Smartphone immediately. Once the number you have
brought to Nextel is activated, your temporary phone number will be deactivated and
service with your previous carrier will be cancelled automatically. You will receive a text
message on your Smartphone letting you know that activation is complete. Simply turn
your Smartphone off and back on again to complete activation.

Here is addi tional inform ation you need to be aware o f until t he number you have b rought
to Nextel is active on the Nextel network:

Nextel® Voice Mail

We suggest you set up your voice mail box after the number you brought to Nextel is
active on your Smartphone and your temporary phone number is deactivated. If you set
up your voi ce m ail bo x pr ior to this, all messa ges a nd all sett ings ( incl uding your gr eeting
and password) will be lost when the number you have brought to Nextel becomes active.

Text Messaging

During the activation process, it is possible that text messages may not be properly
routed to your Smartphone.

911 Calls

Nextel continues to make efforts to ensure that all 911 calls are minimally impacted by
this process. If you make a call to 911 from your temporary phone number and the call
fails, the 911 emergency response center will not be able to call you back on your
Smartphone if in the meantime your Smartphone has been programmed with your
permanent phone number. As with any wireless 911 call, if your call is disconnected
before location and det ails have been pr ovided, be sure to cal l 911 again and advis e that
you were disconnected.

Go to sprint.com/bringyournumber for more details.

Spri nt® Customer Care

Sprint Customer Care: 1-800-639-6111 or dial 611 from your i920/i930 phone.
Nextel Worldwide Customer Care: [phone] (toll-free from your i920/i930

phone).

Getting Started

19

Understanding Status Messages

Your Smartphone may display status messages under certain conditions. Before
contacting Sprint Customer Care, note the message, numeric code, and the conditions
under which it appeared. You can go to sprint.com for additional infor mation abou t status
messages.

Finding More Information

The following table is a guide to finding more information about using your Smartphone.

Information about Source

Making a phone call This user guide: “Phone Calls” on page 38
SIM card This user guide: “Securing Your Smartphone” on page

31 and “SIM Manager” on page 110.

Entering text This user guide: “Entering Text and Numbers” on page

27.
Customizing your Smartphone’s features This user guide: “Settings” on page 115.
Setting up a voice mail box This user guide: “Setting Up Your Vo ice Mail Box” on

page 81.
Programs on the Smartphone This user guide: “Using the Start Menu” on page 23.
Additional programs that you can install on the

Smartphone
Connecting to and synchronizing with a desktop

computer or a Microsoft Exchange Server
Using your Smartphone, service and rate plans,

purchasing a Smartphone, and customer
support.

Motorola warranty service or other information. http://www.motorola.com/iden/support
Last-minute updates and detailed technical

information
Up-to-date information on using ActiveSync with

your Smartphone

Companion CD

This user guide: “Setting Up Wireless E-mail” on page

52 and “ActiveSync Desktop Client” on page 139.

http://www.sprint.com

Readme files, located in the Microsoft ActiveSync folder

on the desktop computer

http://www.microsoft.com/mobile

The Basics

20

The Basics

This chapter provides basic information about using your Smartphone, such as moving
through the screens, understanding what is on your screen, entering text and numbers,
and securing the Smartphone.

Navigation Methods

The following to pics descr ibe how to m ove throu gh the S martphone scre ens and pe rform
tasks quickly and easily.

Using the Navigation Pad

You can use the navigation pad to perform the following actions:

• Scrolling horizontally and vertically, moving the selection focus on the screen.

• Selecting an item that has the focus (is highlighted).

Scroll by pressing the part of the navigation pad that corresponds to the direction in
which you want to scroll. Once you have scrolled to an item, you can then select it by
pressing O at the center of the navigation pad.

In many cases, scrolling to an item and pressing O (in other words, “selecting” the item)
takes you to a program or setting. W hen you scro l l to a check box, p ressing O selects or
clears the check box.

In most procedures in this document, “se lect” means scrolling to an item and pressing O.
In some programs, such as Messaging, you can move to the next or previous item by

scrolling left or right. For example, when you are viewing a message in Messaging, you
can move to subsequent messages in the message list by scrolling right.

Some screens, such as the o nes in S ett ings, let yo u sel ect an opti o n by scr olling l eft a nd
right within a field. Usually, you apply the option by pressing the soft key below Done.

spinner

Using Soft Keys

There are 2 soft keys on the Smartphone, located directly below the display screen.
Pressing a soft key performs the command displayed immediately above it on the
screen. Soft key commands may change from one screen to the next.

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21

Using Menus

On many screens, the right soft key is the Menu soft key. Pressing this soft key displays
a list of command s for the cu rrent scre en. Depending on the men u, select ing a comma nd
has one of the following results:

• Performs the command.

• Takes you to another screen where you can perform the command.

• Displays another menu.

• Opens a program.

Use a menu command

1 Select Menu by pressing B beneath Menu on any screen where Menu is displayed.
2 Select a command by scrolling to it and pressing O.

Navigate a menu

• You can choose menu commands quickly by pressing the number on the keypad that
corresponds to the number shown next to the command you want.

• When the top menu command is selected, scrolling up moves the selection focus to
the menu item on the bottom of the screen.

• To see more of a menu that takes up more than one screen, select More from the
menu or press 9.

Using the Home Key

Pressing h takes you to the Home screen.

Using the Home Screen

The Home screen is your starting place for most tasks. You can gain access to all of the
Smartphone features and programs from the Home screen.

The Home screen displays automatically when you turn on the Smartphone or leave the
Smartphone idle when it is on, but you can go to it at any time by pressing h.

You can control what displays on your Home screen by choosing from 7 Home screen
layout settings: Nextel, Motorola Basic, Motorola Default, Windows Simple, Windows
Default, Windows Basic, and Large Font.

When you recieve your Smartphone the Home screen layout setting is Nextel.

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22

Nextel Layout

icons for recently
used programs
and name of
selected icon

service
provider

time

last call

status icons

date

appointments

start menu

voice mail

e-mail, text,
and media
messages

right soft key
option

The Home screen displays:

• Status icons

• Icons for the programs that you have most recently used.

• The name of the program associated with the icon selected in the row above

• Your service provider’s name (Nextel)

• The time

• The date

• The phone number of the last call

• Any upcoming Calendar appointments

• The number of voice mail messages you have. Select this area to go to your voice

mail messages.

• The number of e -mail messages, text messag es (S MS ), and m edia messag es (MMS)
you have. Select this area to go to your Inbox.

• The Start menu, on the left. Pressing the soft key for this menu takes you to the list of
installed programs.

• A variable option, on the right. Pressing this soft key opens the associated program.

Chang e the Home screen layout

1 On the Home screen, select Start.
2 Select Settings and then Display Properties.
3 In Home screen layout, select the option you want.
4 Select Done.

Note: To change other display property settings, see “Display Properties” on page

115.

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23

Open programs from the Home screen

For all Home screen layouts:

• To open a program from the list of programs on the Start menu, select the start menu
by pressing A beneath Start, and then select a program by scrolling to it and
pressing O.

• To open the program that appears as the right variable option, such as Contacts,
press B beneath it.

For some Home screen layouts:

• To open any the programs that you have most recently used, select the icon
associated with the program by scrolling to it (you can scroll left and right by pressing
the left and right parts of your navigation pad) and pressing O.

• To go to your list of voice mail messages, select voice mail by scrolling to the voice
mail area of the screen and pressing O.

• To go to your Inbox for your e-mail messages, text messages (SMS), and media
messages (MMS), select the Inbox by scro lling to the m essage area of th e screen and
pressing O.

• To go to the recent calls list, select it by scrolling to the area showing information
about the recent calls list and pressing O.

• To go to the Calendar, select it by scrolling to the area showing information about
upcoming appointments and pressing O.

Using the Start Menu

You can access most of your Smartphone’s features directly from the Start menu.
Pre-installed programs appear on the Start menu, such as Java applications.

Open a program

1 On the Home screen, select Start by pressing A beneath Start.
2 Select a program by scrolling to it and pressing O.

Assigning a Speed Dial Number to a Program

To make a program on the Start menu easier to access, you can assign that program a
speed dial number. When you press and hold the number you have assigned, the
program will open.

Assign a speed dial number to a program

1 On the Home screen, select Start by pressing A beneath Start.
2 Highlight the program you want to assign a speed dial number to.
3 Select Menu.
4 Select Add Speed Dial.
5 In the screen that appears, you can assign a speed dial number and the name that

will appear for th e spee d d ial nu mber in you r list of spee d dial numbers, or accept the
default values that are shown.

6 Select Done.

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24

Using the Quick List

The Quick List provides a lis t of commands tha t you can use to quickly perfor m com mon
actions.

Use the Quick List

1 Press p.
2 Select the Quick List command you want by scrolling to it and pressing O.

Commands are described in the following table.

To

Turn off the Smartphone. Power off
Turn off wireless c a pa bilit y. You can turn o ff wir eless capab ilit y to

conserve battery life when you do not want to make or receive calls,
or in environments where cell phones must be turned off. When the
wireless capability is turned off you can still use the other Smartphone
features.

Lock the keypad so that you cannot make accidental keypresses. To
unlock the keypad, select Unlock, and then press #.

Lock the Smartphone. Device lock
Turn on all wireless capability, so t hat you can make and receive calls. Fli ght mode off
Make one of these profiles the active profile. Normal

Select this Quick List
Command

Flight mode

Key lock

Silent
Meeting
Outdoor
Automatic
Headset
Car
Speakerphone

Using the Back Key

Pressing m takes you to the previous screen, in a similar manner to m on a browser.
In a text field, pressing m moves the cursor back to delete 1 or more characters. This is

similar to pressing the BACKSPACE key on a keyboard.

Backspace and remove 1 character

• Press m.

Backspace and remove a line of text

• Press and hold m.

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25

Understanding Status Indicators

Status indicators appear at the top of the Smartphone screen. The following table lists
common status indicators and their meanings.

Indicator Me aning

New e-mail
New voice mail. The icon or icons you see may depend on your network.

New instant message
Voice call in progress
Data call in progress
Incoming voice calls are being forwarded to another number
Call on hold
Missed call
Outgoing line 1
Outgoing line 2
Battery level
Low battery
Battery charging
No battery
Signal strength
No signal
General Packet Radio Services (GPRS) available
General Packet Radio Services (GPRS) in use
General Packet Radio Services (GPRS) in use for IDEN mode
Packet data exchanging for IDEN mode
Roaming
Sync error
Radio off
Ringer off
Vibrate instead of ringing
Speakerphone on — Phone call sounds come through the speaker

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26

Indicator Me aning

Speaker on — Walkie-Talkie and Talkgroup sounds come through the
speaker

Speaker off — Walkie-Talkie and Talkgroup sounds come through the
earpiece

Backli ght D im ming

A backlight light s the di splay an d keyp ad whe n you make or recei ve a call, open or close
the flip, or press keys or buttons.

If you do not do any of these things for 10 seconds, the backlight of the internal display
dims. If you do not do any of these things for 30 seconds or more, the backlight turns off.

While on an active call wi th the flip open o r closed, the inter nal display or external display
will remain dimly lit for the duration of the call.

When the backlight is off, pressing a key on the keypad turns the backlight on but does
not perform the action associated with the key.

Set time it takes for the backlight to turn off

1 On the Home screen, select Start.
2 Select Settings and then Power Management.
3 In Backlight timeout, select the amount of time for the Smartphone before the

backlight turns of f, if you do not make or receive a call, open or close the flip, or press
keys or buttons.

4 Select Done.

Finding Your Phone Number and Other Basic In form ation

The Owner Information screen displays the following information about your
Smartphone:

This Field Displays

Name If you want to fill in this field, enter your name.
Line 1 Your phone number. This number appears when your receive your first

phone call.

Line 2 Your Smartphone’s second line, if you have one.
PTT Your Walkie-Talkie number, the number others use to contact you on

Walkie-Talkie calls.

E-mail address If you want to fill in this field, enter your e-mail address here.
PTT Group ID The number of the Talkgroup you have joined.
Carrier IP The IP address assigned to Nextel. This field is filled in when you register

for packet data services.

IP Address - 1 The IP address you use to access the Internet with your Smartphone.

This number appears when you register for packet data service.

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27

This Field Displays

IP Address - 2 The IP address you use to access the Internet with your Smartphone.

This number appears when you register for packet data service.

Notes: If you want to fill in this field, enter the note you want to appear here.

Access the Owner Information screen

1 On the Home screen, select Start.
2 Select Settings and then select Owner Information.

Entering Text and Numbers

You can enter text and numbers by using the keypad*. Your Smartphone supports 4
input modes for entering text and numbers: Multipress, T9, Numeric, and Symbols.
Multipress and T9 modes are used for entering text, Numeric mode is used for entering
numbers, and Symbols is used for entering symbols.

* An external QWERTY mini-keyboard for easy text entry can be purchased at sprint.com or by calling call

1-800-NEXTEL6.

When you select a field that requires text or numbers, your Smartphone automatically
selects the appropriate input mode.

The status indicator on the top right side of the display screen shows the input mode and
capitalization that you are currently using.

Indicator Input mode

Multipress text input mode, lowercase
Multipress text input mode, uppercase 1 letter
Multipress text input mode, caps lock
T9 text input mode, lowercase
T9 text input mode, uppercase 1 letter
T9 text input mode, caps lock
Numeric input mode

If you are using Symbols mode, a page of symbols for you to choose from appears on
the screen, but no status indicator appears.

Change input modes and capitalization

To choose Multipress, T9, Numeric, or Symbols mode:

1 Press and hold * until a menu appears showing all input modes.
2 Select the mode you want.

To choose Multipress, T9, or Numeric mode, and choose the capitalization you want:

• Press * repeatedly until the st atus in dicator for the input m ode you want is shown on
the top of the display screen.

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28

To select Symbols mode:

• Press and hold #.

Delete characters

• Press m to delete character to the left of the cursor.

• Press and hold m to delete all the characters in a line.

Insert a space

• Press #.

Entering Text in Multipress Mode

To enter a letter in Multipress mode, press the number key on which the letter appears.
To enter the first letter on the number key, press the key once. To enter the second
letter, press the key twice, and so on.

For example:

• To enter the letter “s,” press 7777.

• To enter the word “hat,” press 44, 2, 8.

The letter entered most recently is underlined until you have completed the keypresses
for the letter a nd moved on to the next letter . When yo u enter lette rs that are o n the same
number key, you must pause after entering the first letter and wait until the underline
disappears before entering the next letter so that the first letter can be processed. For
example:

• To enter the word “cat,” press 222, pause, press 2, pause, and press 8.

The pause betwee n keypre sses is call ed the M ultipress tim e out, an d you can ad j ust the
length of the pause.

Change the Multipress time out

1 On the Home screen, select Start.
2 Select Settings and then Accessibility.
3 Select Multipress Timeout.
4 In Multipress time out, select the length of the pause between keypresses.
5 Select Done.

Enter Punctuation in Multipress Mode

• Press 1 repeatedly until you see the punctuation mark that you want.
Tip: To see all of the available symbols, press and hold #.

Entering Text in T9 Mode

To form a word in T9 mode, press the number keys that contain the letters you want. As
you enter letters, T9 analyzes your keypresses and attempts to complete the word. For
example, to enter the word “shoe,” press 7, 4, 6, 3.

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29

Enter text in T9 mode

1 Select T9 as your input mode.
2 Enter letters by pressing the keys on which the letters ap pear. Press a key only once

for each letter.

Tip: If your word is 3 letters long or longer, it is best to press the keys for at least the

first 3 letters.

3 If the word you want appears:

• Scroll right to accept the word and move the cursor to the end of the word.

• Scroll left to accept the word and move the cursor to the beginning of the word.

• Press # or O to accept the word and enter a space after it.

4 If you want to view a list of available words, use the navigation pad to scroll up or

down. When the word you want is highlighted:

• Scroll right to accept the word and move the cursor to the end of the word.

• Scroll left to accept the word and move the cursor to the beginning of the word.

• Press # or O to accept the word and enter a space after it.

If you do not see the correct word, backspace to delete the word you entered, press and
hold * to change to Multipress mode, and then manually enter the word.

Enter compound words i n T9 mode

You can string short words togeth er to create longer, comp ound words like “ma i lman” or
“cannot”.

1 Enter the word that is the first part of the compound word, like “mail” or “can”.
2 Scroll right to accept the word and move the cursor to the end of the word.
3 Enter the word that is the next part of the compound word, like “man” or “not”.

Enter pu nctuation in T9 mode

• Press 1, then use the navigation pad to scroll through a list of common punctuation
and select the one you want.

Enter “emoticons” in T9 mode

1 Press 1 twice or 3 times, dep ending on the numbe r of charact ers in the “em oticon”

you want.

2 Use the navigation pad to scroll through a list of “emoticons” and select the one you

want.

Having Trouble Entering a Word in T9 Mode ?

T9 cannot always f ind the word yo u want in the l ist of possible words; in these cases, a dd
the word to the T9 dictionary. Next time, you will be able to enter the word in T9 mode.

Add a word to the T9 dictionary

1 Scroll to the end of the list of words and select Add Word?.
2 Enter the word in Multipress mode.
3 Select Done.

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30

Entering Numbers

You can enter numbers by using Numeric mode. If you need to enter a number within a
line of text, you can change to Numeri c mode to enter the numbe r, and then cha nge back
to Multipress or T9 mode to finish entering the text.

Enter a number

1 If necessary, change to Numeric mode by pressing and holding *.
2 On the keypad, press the number you want.
3 Change back to Multipress or T9 input mode by pressing and holding *, and then

finish entering your text.

Note: If a field permits a numeric entry only, such as the Work phone field in

Contacts, the input mode automatically defaults to Numeric mode.

Entering Symbols

In Multipress and T9 modes, you can access some symbols by pressing 1.
In any mode you can access all symbols by pressing and holding # until a page of

symbols appears. When you select the symbol you want, you are returned to the
previous mode.

Enter a symbol

• In Multipress or T9 mode, press 1 repeatedly until the symbol you want appears.

• In any mode, press and hold # and select the symbol you want.

Performing Common Input Tasks

Enter a space

• In Multipress or T9 mode, press #.

Start a new line

• In any input mode, press O.

Delete characters

• Press m to delete the character to the left of the cursor.

• Press and hold m to delete all the characters in a line.

Change between uppercase and lowercase

• In Multipress or T9 mode, press *.
Tip: In Multipress or T9 mode, the first letter of a sentence is automatically

capitalized.

Lock caps

• In Multipress or T9 mode, press * twice. Press * again to return to lowercase.

Enter a symbol

• In any input mode, press and hold # and select a symbol.

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31

Enter the plus (+) sign for international calls

• Press and hold 0.

Securing Your Smartphone

You can secure your Smartphone by:

• Using your SIM card PIN feature

• Removing the SIM card from your Smartphone

• Locking the Smartphone’s keypad*

* An external QWERTY mini-keyboard for easy text entry can be purchased at sprint.com or by calling call

1-800-NEXTEL6.

For more security settings, see “Security” on page 135.

Using the SIM Card PIN

To prevent unauthorized use of your Smartphone, your SIM card can be protected by a
PIN that you enter each time the Smartphone is powered on. You can change the PIN,
and you can select whether you want the requirement that it be entered on or off. The
default selection is off.

When the SIM PIN requirement is off, your Smartphone can be used without entering a
PIN.

Important: When the SIM PIN requirement is off, the personal data on your SIM

card is not p rotected. Anyone can use y ou r S mart pho ne and acce ss
your personal data.

When the SIM PIN req uirem ent is on, yo u are p rom pted to e nter your P IN each tim e you
power on your Smartphone.

Note: If a SIM PIN is required, your Smartphone will not function until the SIM PIN is

entered, except for making emergency calls.

Turn the PIN requirement on or off

1 On the Home screen, select Start.
2 Select Settings then Security.
3 Select Enable SIM PIN or Disable S IM PIN .
4 Enter your PIN and select Done.

Note: The default SIM PIN is 0000. Change your PI N to pr event fraud ul ent u se of t he

SIM card (see “Change the PIN” on page 32).

Enter the PIN

1 When the Enter PIN screen appears after you power on your Smartphone, enter

your SIM PIN.

2 Select Done.

Note: If you enter your PIN incorrectly 3 times, your SIM card is blocked. To unblock

your SIM card, you must cont act Sprin t Custome r C are. See “Unbl ock the PIN ”
on page 32.

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32

Change the PIN

Note: The SIM PIN requirement must be turned on in order to access this feature.

1 On the Home screen, select Start.
2 Select Settings and then Security.
3 Select Change PIN.
4 In Old PIN, enter the current PIN number.
5 In New PIN, enter the new PIN number.
6 In Confi rm new PIN, enter the new PIN number again, and select Done.

Important: Be sure to make a note of your PIN. When the SIM lock is enabled,

you must provide this PIN when you turn on your Smartphone to
make calls.

Unblocking the PIN

If you enter your PIN incorrectly 3 times, your SIM card is blocked. To unblock your SIM
card, you must contact Sprint Customer Care to get a PIN Unblock Code (PUK).

Import an t: If you unsuc cess full y ent er th e PUK co de 10 time s, you r SI M card is

permanently blocked and must be replaced. If this happens, all data
is lost. You will get a message to contact Sprint Customer Care.
Except for making emergency calls, your Smartphone will not
function with a blocked SIM card.

Unbloc k the PIN

1 Contact Sprint Customer Care.
2 At your Sprint Customer Care representative’s request, provide the information

needed to give you a PUK code.

3 Select Unblock PIN.
4 Enter the PUK code.
5 Enter a new 4- to 8-digit SIM PIN.
6 Re-enter your SIM PIN.

Note: These steps must be performed in quick succession.

If you entered the codes properly, SIM Unlocked appears on the display.

Removing the SIM Card

Normally, it is not necessary to remove your SIM card, but you may wish to do so for an
extra measure of security.

Important: Do not touch the gold-colored areas of your SIM card. Protect your

SIM card as you would any delicate obj ect. S to re it careful ly.

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33

Removing the SIM card

1 Power off your Smartphone.
2 Slide the release button back until it releases the battery door.

release
button

3 Allow the battery d oor to pop up, sli de it forw ard, and r emo ve i t from the back of your

Smartphone.

4 Remove the battery by pushing it toward the antenna and lifting it out.

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34

5 Slide your SIM card out of the SIM card holder.

SIM card
holder

Return the SIM card to your Smartphone

1 Make sure the Smartphone is powered off
2 If necessary, remove the battery door and battery.
3 Hold your SIM card and Smartphone in the orientation shown in step 4.
4 Carefully slide your SIM card into your Smartphone until it lines up with the marks

above and below the SIM card holder.

SIM card
holder

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35

Using a Different SIM C ard in Your Smartphone or Using Your SIM
Card in a Different Phone — Information May Be Lost

If you want to use a SIM card other than the one that is in your Smartphone, please
contact Sprint Customer Care to verify that the SIM card you want to use is compatible
with your Smartphone.

The SIM card th at comes with you r Smartphon e is design ed for optim al Conta cts storage
and feature use.

If you remove your SIM card and use it with another phon e, or use another SIM card with
your Smartphone, the following information is erased from your Smartphone:

• The recent calls list

• The call alert queue

• Call forwarding settings

• Call waiting settings

• Owner information
Note: In some cases, Contacts may not be accessible if you move your SIM card to

another phone. Contacts entries created with your Smartphone may not
readable be by a n older iDEN SIM-b ased phone or may appe ar d ifferently than
on your Smartphone.

Locking the Keypad

• Locking the keypad turns off keypad functionality. This is a helpful feature if, for

example, the Smartphone is turned on and in your pocket, and you want to prevent
accidental keypresses.

Lock the keypad

• On the Home screen, press and hol d e. When the Smar tphon e is lo cked, the left soft
key command displays Unlock.

Unlock the keypad

• On the Home screen, select Unlock and press #.
Note: You can still receive calls and make emergency calls when the keypad is

locked.

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Using a Headset

If you use a headset or similar device with your Smartphone, you can set your phone to
send incoming sound to the headset only, or to the hea dset and the speaker at the sam e
time.

Note: If you are using your Smartp hone with a headset, and you have the Flip to End

option set to On, closing your flip sends incoming sound to the headset and
does not end the call.

Send incoming soun d to headset only

1 On the Home screen, select Start.
2 Select Settings and then Phone Calls.
3 Select Headset/Speaker.
4 Select Headset only.

• Select Headset & Speaker to send incoming sound to the headset and ring tones

to the speaker.

5 Select Done.

Send incoming soun d to headset and speaker

1 On the Home screen, select Start.
2 Select Settings and then Phone Calls.
3 Select Headset/Speaker.
4 Select Headset & Speaker.
5 Select Done.

Using a Remote Walkie-Talkie Button

If you are using a headset or other accessory with a remote Walkie-Talkie button, you
can use the remote Walkie-Talkie button for phone calls, Walkie-Talkie calls, and
Talkgroup calls.

For phone calls, use the remote Walkie-Talkie button to answer calls, switch between
calls, and end calls. Hold the remote Walkie-Talkie button for less than 2 seconds to
answer calls and switch between calls. Hold the remote Walkie-Talkie button for more
than 2 seconds to end calls.

For Walkie-Talkie calls and Talkgroup calls, use the remote Walkie-Talkie button as you
would the Walkie-Talkie button on your phone.

When you are not in a call or receiving a call, pressing the remote Walkie-Talkie button
for more than 2 seconds ena bl es you to en ter a pho ne num ber by us in g a voice shor tcut.

Note: When using a headset, the Walkie-Talkie button on your phone works the

same way as when you are not using a headset. Walkie-Talkie and Talkgroup
sounds will be heard through the headset.

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37

Navigating and Managing Stored Files

File Explorer enables you to navigate and manage the files stored on your Smartphone,
and, if you ha ve purchased an SD ca rd* and inser ted it into your Smar tphone, th e files on
your SD card.

*To purchase an SD card go to sprint.com or call 1-800-NEXTEL6.

File Explorer on your Smartphone works similarly to Windows Explorer on your PC. You
can view, run, copy, rename, and delete files with it.

Access File Explorer from the Start menu.
When using File Explorer:

• Scroll to highlight folders and files.

• Press O to expand or close highlighted folders.

• Use the option on the left soft key and the menu on the right soft key to open, run,

move, copy, paste, rename, and delete.

Managing Memory

The following types of items share mem ory space in your Smartphone:

• Ring tones and other sounds

• Pictures and wallpapers

• Video clips

• All types of messages, except voice mail messages

• Applications you have downloaded

• Contacts entries

• Calendar entrie s

Deleting any of these items frees more memory for all of these types of items.

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38

Phone Calls

This chapter explains how to make, receive, and manage digi tal cellular phone calls, and
create aids that help you make calls more efficiently, such as speed dials and voice
shortcuts.

Maki ng a Phon e Call

There are several ways to make a phone cal l. This section descr ibes how to make a call
from the following locations:

• The Home screen

• Contacts

• The list of recently dialed phone numbers

• The recent calls list

• An e-mail message

This section also covers how to make emergency calls.

Making a Phone Call from the Home Screen

On the Home screen, you can call someone by entering a phone number or a contact
name using the keypad.

As you begin pressing keys, your Smartphone displays the names from your Contacts
and recent call list whose name or phone number match your entry. You can then select
the name or number to call without having to enter the entire name or number.

Contacts appear on the Home screen with this icon and a contact list abbreviation.
You can view a ll the contact list abbrevi ations for all the numb ers stored in this contact by
scrolling to the name and then scrolling left and right. The phone call is made to the
phone number associated with the contact list abbreviation that is showing when you
press s.

Note: For more i nf orma tion about contact l ist a bbre via tions, see “C ont act s, C alenda r,

and Tasks” on page 101.

Make a call by en tering a phone number

1 On the Home screen, begin entering the phone number.
2 Do one of the following:

• If you see the number or contact name to call, scroll to it. If the contact list

abbreviation for the number you want to call is not showing, scroll left or right to
display it. Then press s.

• If you do not see th e number or cont ac t name, finish en tering the number and press

s.

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39

Make a call by entering a contact name

1 On the Home screen, begin pressing the numbers on the keypad the correspond to

the letters in the contact name.

2 When you see the contact name, scroll to it. If the contact list abbreviation for the

number you want to call is not showing, scroll left or right to display it.

3 Press s.

Note: The number you make the call to becomes the contact’s default number.

Making a Phone Call from Contacts

You can make a phone call from your contact list or from an open contact.
When you make a call from your contact list, the Smartphone dials the contact’s default

number. The contact list abbreviation associated with the default number appears with
the contact when you view the co ntact list. You can cha nge a contact’ s default numb er at
any time.

You can view all the contact list abbreviations for all the numbers stored in a contact by
scrolling to the name and then scr olling left or r ight. T he pho ne call is made to the phone
number associated with the contact list abbreviation that is showing when you press s.

When you make a call from an open contact, you can select the number to dial from the
contact card.

Make a call from the contact list

1 On the Home screen, select Start.
2 Select Contacts.
3 Scroll to the contact. If the contact list abbreviation for the number you want to call is

not showing, scroll left or right to display it.

4 Press s.

Tip: If you have a long list of contacts, and you don’t see the contact you want, enter

the first few letters of the contact’s name. When you do this, the Smartphone
searches through the contact list and displays the name.

Change the default number for a contact

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact whose default number you want to change.
4 Scroll to the phone number that you want to set as the new default number. Make

sure you choose a phone number as the default number.

5 Select Menu, and then select Set as Default.

Note: When you make a call from the Home screen using a contact, the number you

make the call to becomes the contact’s default number.

Make a call from an open contact

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact to call.
4 Select the phone number to call.
5 Press s.

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40

Making a Phone Call Using a Recently Dialed Number

You can select a name or number from the list of recently dialed phone numbers to call
that person again. You can also quickly redial the last number called.

Make a call using a recently dialed phone number

1 On the Home screen, press s to display a list of recently dialed phone numbers.
2 Scroll to the name or phone number to call.
3 Press s.

Dial the last number called

• On the Home screen, press s twice.

Making a Phone Call from the Recent Calls List

When you make a phone call from the recent calls list, the call is made to the phone
number you choose.

If a name on the recent calls list is stored in Contacts with more than one phone number,
you can choose to make the call to a different phone number in that contact by scrolling
left or right through the contact list abbreviations stored with the contact. The phone call
is made to t he phone number associated wi th the co ntact list abbr eviation that is sho wing
when you press s.

Make a phone call from the recent call list

With the Flip Open
1 From the Home screen, select St art.

2 Select Recent Calls.
3 Choose a numb er to call:

• Scroll to or select the name or number you want to call.

• Scroll to a name that is stored in your Contacts. If the contact list abbreviation for

the number you want to call is not showing, scroll left or right to display it.

4 Press s.
With the Flip Closed
1 Press ..

2 Press the volu me contr ols to scr oll to th e n ame or nu mber yo u wan t to m ake a p hone

call to.

3 To make a phone call, press t.
4 To end the phone call, press ..

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Making a Phone Call from a Hyperlink Phone Number

You can quickly dial a phone number from an e-mail that contains a hyperlink phone
number. A hyperlink phone number is underlined, in the same manner as a Web site
address.

Make a call from a hyperlink phone number

1 From a message containing a hyperlink phone number, scroll to and then select the

phone number.
You will be prompted to verify the phone number and if necessary, to include the

country code or area code.
2 Select Call.
For more information about opening messages, see “Viewing and Responding to

Messages” on page 66.

Making Emergency Phone Calls

Your Smartphone supports emergency calling. Emergency phone calls can be made
even when your SIM card is blocked or not in your Smartphone.

Dial 911 to be connected to an emergency response center.
When you make an emergency call, your Smartphone’s GPS Enabled feature can help

emergency service personnel find you, if you are in a location where your Smartphone's
GPS antenna has established a clear view of the open sky and your local emergency
response center has the equi pmen t to process location informat io n. See “GPS Enabled”
on page 158, and particularly “IMPORTANT: Things to Keep in Mind” on page 158 and
“Making an Emergency Call” on page 159, for more information on the limitations of this
feature. Because of the limitations of this feature, always prov ide your best knowledge of
your location to the emergency response center when you make an emergency call.

Important: If you have not registered on the network, emergency calls cannot

be placed while your SIM card is in your Smartphone.

Important: If you are bringing your phone number to Nextel from your previous

carrier, you may receive a temporary telephone number while your
Smartphone is being programmed with your permanent phone
number. If you make a call to 911 and the call fails, the 911
emergency respo nse center will no t be able to cal l yo u back on yo ur
Smartphone if in the meantime, your Smartphone has been
programmed with your permanent telephone number. If the call is
disconnected before location and details have been provided, call
911 again and advise that you were disconnected.

Make an emergency call

• Enter 911 and press s.

Having Problems Making a Call?

Check to make sure that the Smartphone contains a valid SIM card and that the
Smartphone is turned on and unlocked, and your Smartphone is receiving an adequate
signal.

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Receiving a Phone Call

When you receive a call on your Smartphone, the Smartphone rings, and the name and
number of the caller are displayed on the screen. If the name of the caller is not in your
contact list, only the caller’s phone number is displayed.

The Smartphone provides different options for handling a call, depending on whether or
not you already have a call on the lin e. The following screen capture shows the Incoming
screen that appears when you are not already on a call.

Answer or reject a first call

• To answer the call, press s or select Accept.

• To reject the call, press e or select Reject.

Note: Selecting Reject will connect the caller to your voice mail if you subscribe to

this service.

If your service includes C all Waiting, you ca n receive a second call when you are alr eady
on a call. In this case, the Smartphone notifies you with a beep and displays a screen
such as the following:

Answer or reject a second call

• To end the first call and answer the second call, press e and then select Accept.

• To put the first call on hold and answer the second call , press s or select Accept. To

switch between calls, press s.

• To send the call to voice mail, select Reject.

Tip: To immediately silence the ring of an incoming call, press the volume controls.

You can then proceed to answer the call, if you want.

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Managing Phone Calls

While a call is in progress, you can use menu commands for common tasks. Some of
these commands are available only when multiple calls are in progress or during a
conference call.

Use me nu commands during a call

• Select Menu and then one of the commands described in the following table.

To Select this menu command

End the active call End
Put the active call on hold Hold
Activate the call on hold Unhold
Switch between 2 calls Swap*
Create a contact card for the caller Save to Contacts
Join together all existing calls, if you have

subscribed to this service
Break one call out of a conference and make it

active while the rest of the conference is on hold
Turn the microphone off for the active call so the

other party cannot hear you, but you can still
hear the other party

Turn the microphone back on for the active call
so the other party can hear you

Conference

Private

Select Mute.

Select Unmute.

* If you have two active calls and you end one call, and then you attempt to Swap to another call, you will

disconnect the active call.

Use call manag em ent commands that are not on the menu

The following table describes other tasks that you can perform while on a call.

To Do this

Put the current call on hold and answer an
incoming call

Send the incoming call to voice mail Select Reject.
End the active call Press e.
Turn the microphone off for the active call so the

other party cannot hear you, but you can still hear
the other party

Turn the microphone back on for the active call
so the other party can hear you

Select Accept.

Select Mute.

Select Unmute.

Switch between phone lines

• On the Home screen, press and hold # to switch between phone lines. This feature

is available if your phone supports 2 phone lines.
Note: If you are not provisioned for a second line and you set your line to line 2, you

will not be able to make or receive calls.

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44

Go to the Home screen during a call

• Press h.
You can then access other features from the Home screen.
To return to the call screen:

• Press m as many times as needed.

Speakerphone

Turning on speakerphone makes incoming sound come out of the Smartphone’s
speaker instead of the earpiece. Speakerphone is available whenever you are on an
active phone call.

You can turn the speakerphone on or off any time you are on a phone call or dialing a
phone number.

Turn speakerphon e on or off

With the Flip Open

• Press and hold s.

• Press t on top of your phone.
With the Flip Closed

• When you make a call with the flip closed, speakerphone is always on.

• Opening the flip turns speakerphone off.

Call For war ding

Call forwarding sends calls to the phone numbers you specify. You can forward all calls
to one numbe r or forward m issed calls t o different numbers de pending on the reason you
missed the call.

Set call forwarding

1 On the Home screen, select Start.
2 Select Settings and then Phone Calls.
3 Select Call Forwarding.
4 Select the condition under which to forward calls:

• Unconditional to forward all calls

•No Reply to forward calls when you do not answer

•Busy to forward calls when your line is busy

• Unavailable to forward calls when your Smartphone is off or out of service range
5 Select Enable call forwarding.
6 Enter the phone number to which calls are to be forwarded.
7 Select Done.

Note: This sets call forwarding for the current outgoing line. To set call forwarding for

the other line, make that line the cu rre nt out going l in e (see “Change the line fo r
outgoing calls” on page 117) and then set call forwarding for that line. The
setting for each line remains even if that line is no longer the outgoing line.

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Using the Flip to Answer or End Calls

You can set you r S martpho ne to answ e r ph one call s by opening the fl ip, e nd p hone call s
by closing the flip, or both.

Set flip optio ns

1 On the Home screen, select Start.
2 Select Settings and then Phone Calls.
3 Select Flip Activation.
4 To set your phone to answer calls by opening the flip, select Open flip to answer

call.
5 To set your phone to end calls by closing the flip, select Close flip to end call.
6 Select Done.

Note: If you are using your Smartphone with a headset, and you have the Flip to End

option set to On, closing your flip sends incoming sound to the headset and
does not end the call.

Retrieving Voice Mail Messages

If you are on the Nextel iDEN digital network, you can call your voice mail box by using
speed dial 1, wh ich is reserv ed for your voi ce mail nu mber , by selectin g Vo ice Mail fr om
the Start menu, or by selecting the voice mail area on the Home screen.

Follow the instructions to retrieve your messages.
If you are roaming internationally, you will need to enter +1 before your voice mail

number in order to retrieve messages. For example, if your voice mail number is 703­555-6245, you would need to save [phone] in your phone to be able to access
voice mail while roaming. For more information about using voice mail while roaming,
please see “Nextel Worldwide® Services” on page 75.

Speed Dials and Voice Shortcuts

Speed dials and voice short cuts are ai ds tha t you can create for di aling fre quentl y called
phone numbers quickly, automatically browsing to Web pages, or addressing e-mail
messages quickly.

Speed Dials

You can create 1- or 2-digit speed dials. When you press a speed dial, Smartphone
automatically dials the associated phone number, opens an e-mail message using the
associated address, or goes to the associated Web page.

You can create speed dials from 2 to 99. Speed dial 1 is reserved for your voice mail
number, and is automatically configured in your speed dial settings.

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46

Create a speed dial

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact for whom to create a speed dial.
4 Scroll to the phone num ber , e- mail address, or W eb page ad dress for wh ich to create

a speed dial.

5 Select Menu and then Add Speed Dial.
6 In Keypad assignment, select the speed dial number to use.
7 Select Done.

Note: You can create a speed dial only for a phone number, e-mail address, or Web

page address that is stored in Contacts.

Use a speed dial

• On the Home screen, press and hold the number on the keypad that you have

assigned as a speed dial for the phone number, e-mail address, or Web page. If the
speed dial is 2 digits, press the first digit, and press and hold the second digit. The
Smartphone dials the phone number, opens a new e-mail message, or goes to the
Web page.

View and edit a speed dial

1 On the Home screen, select Start.
2 Select Speed Dial.
3 Select the speed dial and then Edit.
4 Make any changes and select Done.

Delete a speed dial

1 On the Home screen, select Start.
2 Select Speed Dial.
3 Select the speed dial to delete.
4 Select Menu and then Delete.
5 Select Yes.

Voice Shortcuts

You can record a voice shortcut for a phone number. Then, when you speak the voice
shortcut, Smartphone automatically dials the associated phone number. You can use a
voice shortcut to make a phone call with the flip open or closed.

You can create one voice shortcut for each phone number in a contact. To change the
voice shortcut associated with a number, simply record a new voice shortcut in place of
the old one.

You can create up to 25 voice shortcuts in all.

Create a voice short cut

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact containing the phone number you want to create a voice shortcut

for.

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47

4 Scroll to the phone number you want to create a voice shortcut for.
5 Select Menu and then Set Voice Shortcut.
6 After the audio and visual cue, begin recording the voice shortcut.
7 When prompted, repeat the voice shortcut. The Smartphone plays back the voice

shortcut.

Use a voice shortcut to make a phone call

1 While your phone is idle, press and hold t. You can do this with the flip open or

closed.
2 Say the word or words that you recorded as a voice shortcut.

The Smartphone plays back the voice shortcut and then places the call to the phone

number associated with the shortcut.

3 To end the phone call:

• If the flip is closed, press ..

• If the flip is open, press e.
Tip: To cancel the call before it is placed, do the same as you would to end the call.

Change a voice shortcut

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact containing the phone number you want to change the voice

shortcut for .
4 Scroll to the phone number that is associated with the voice shortcut you want to

change.

5 Select Menu and then Set Voice Shortcut.
6 Select Record New.
7 After the audio and visual cue, begin recording the voice shortcut.
8 When prompted, repeat the voice shortcut. The Smartphone plays back the voice

shortcut.

Play a voice shortcut

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact containing the phone number you want to play the voice shortcut

for.
4 Scroll to the phone number that is associated with the voice shortcut you want to

play.

5 Select Menu and then Set Voice Shortcut.
6 To play the shortcut again, select Menu and then Playback.

Delete a voice shortcut

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the cont act cont aining the pho ne nu mber you wan t to delete the voice shor tcut

for.

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48

4 Scroll to the phone number that is associated with the voice shortcut you want to

delete.

5 Select Menu and then Set Voice Shortcut.
6 Select Menu and then Remove.
7 Select Yes.

Advanced Calling Options

This section covers advanced dialing options that may be required for making certain
types of calls, such as international calls.

Adding a Pause to a Dialing Sequence

Smartphone allows you to insert an automatic 3-second pause in a dialing sequence.
If you want to inser t a pause l onge r th an 3 secon ds in the d ial ing se quence , S martphone

allows you to insert a m anual pause, also know n as a “wait” . W hen Smartp hone reaches
a manual pause while dialing a number, it pauses until you press s to continue the
dialing sequence.

Insert a 3-second pause in a dialing sequence

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact in whose phone number you want to insert a pause.
4 Scroll to the phone number and select Edit.
5 Scroll through the number and place the cursor where you want to insert the pause.
6 Select Menu and then Insert Pause. The letter “p” appears where the 3-second

pause will occur in the dialing sequence.
7 Select Done.

Insert a manual pause in a dialing sequence

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact in whose phone number you want to insert a manual pause.
4 Scroll to the phone number and select Edit.
5 Scroll through the number and place the cursor where you want to insert the pause.
6 Select Menu and then Insert Wait. The letter “w” appears where the manual pause

will occur in the dialing sequence.

7 Select Done.

Note: To resume dialing after reaching a manual pause, press s.

International Calls From the United States

Your service default is “International Calls Restricted.” Contact Sprint Customer Care to
obtain international dialing access.

Calls placed between the United States and Canada do not require an international
access code.

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49

To make an international call, you must include an international access code at the
beginning of the dialing sequence for the phone number. Then enter the country code,
city code or area code, and phone number.

Insert an international access code

• Press and hold 0 until a plus (+) sign appears. The network translates the (+) into

the appropriate international access code needed to place the call.
Note: You can insert a plus (+) sign into a contact’s phone number or dial it directly

from the keypad.

Note: To learn more about using your Smartphone internationally, see “Nextel

Worldwide® Services” on page 75.

TTY Calls

You can use your Smartphone to make phone calls using a teletypewriter (TTY) device.
TTY device features such as Turbo-Code, High-Speed, and Interruption are not

supported by your Smartphone. These features must be turned off or disabled to use
your TTY device with your Smartphone.

Connect your Smartphone to your TTY device and mak e calls

1 Connect one end of a 2.5mm cable into the stereo audio port on your Smartphone.

Connect the other end of the cable to your TTY device.
2 Make sure that your Smartphone’s TTY feature is on and select the TTY mode you

want to use. See “Enable TTY” on page 126.

3 Use your Smartphone to enter phone numbers you want to call.
4 Press s to make the call.

Special Dialing Codes

Non-Emerge ncy Numbe rs

Nextel supports many “non -emerge ncy” number s (such as #77, 31 1,...) provided by local
and state governments. These numbers are used to report non-emergency incidents. If
the situation includes imminent danger or loss of life, you should dial 911.

Te lecommunications Relay Service

Nextel supports services for communicating with speech and/or hearing impaired
individuals. You can dial 711 to reach a local Telecommunications Relay Center. You will
then be connected to your destination number. Relay service works through a
Communications Assistant who reads messages typed into a TDD/TTY device by a
speech or hearing impaired individual to you. The Communications Assistant then types
your spoken messages to the hearing or speech impaired individual.
Telecommunications Relay Service is available 24 hours a day, 7 days a week, and
every call is strictly confidential.

Note: Using 711 to reach Telecommunications Relay Service may not be available in

all areas.

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50

Next el® Phone Services

Contact Sprint Customer Care to obtain these services or for additional information:

Note: Some services are not available outside of the continental United States.

Caller ID

Your Smartphone can automatically display the phone number or name (if the 10-digit
phone number is stored in your Contacts) of the person calling (unless blocked by the
caller), enabling you to decide whether to take the call or forward it to voice mail.

Caller ID information is not available on all calls.

Per-Call Blocking

You can block delivery of your phone number to other Caller ID units for a single phone
call:

• Press * 6 7 before dialing the call.
Your Nextel phone number cannot be blocked from calls made to 911, 800, 855, 866,

877, 888, or other toll-free phone numbers.

Per-Line Blocking

You can permanently block delivery of your phone number on every call you make.
To show your number on a per-call basis:

• Press * 8 2 before dialing the call.

Second Line Service

You can have two different phone numbers on the same phone. With Second Line
Service, you can:

• Get separate bills for each phone line.

• Bring in an existing wireless or home phone number to Nextel to activate on the

second line.

• Have two different area codes (must be in same market) to convey a local image to

callers.

• Use different ringer styles so that you can tell which line is receiving a call.

• Forward incoming calls to either your primary or alternate line phone number.

• Choose a Second Line Service plan that fits your needs.

In order to activate Second Line Service, contact your Nextel Sales Representative or
call Sprint Customer Care.

Set the active line

1 On the Home screen, select Start.
2 Select Settings and then Phone Calls.
3 Select Line For Outgo ing Calls.
4 Select the line you want to be the active line.
5 Select Done.

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51

Note: If you are not provisioned for a second line and you set your line to line 2, you

will not be able to make or receive calls.

Call Restrictions

You can prevent your Smartphone from making or receiving long distance, incoming,
and outgoing (except 911) calls.

Directory Assistance Plus

Dial 411 to reach an operator who will assist you with movie listings and showtimes,
making dinner reservations, turn-by-turn directions and white and yellow page listings.
Spanish speaking operators are also available. You can also get phone numbers of
restaurants, movie theater s or phone list ings you have requ ested sent to your pho ne via
text message. Airtime and other charges apply.

Setting Up Wireless E-mail

52

Setti n g U p Wire l e ss E -mail

There are two primary ways to set up your Smartphone to wirelessly synchronize your e­mail, so you can send and receive e-mail messages from your Smartphone:

• Corporate E-mail — Synchronize the Outlook E-mail, Calendar, and Contacts on

your Smartphone with Microsoft® Outlook® E-mail, Calendar, and Contacts on your
Microsoft® Exchange server 2003.

Note: If your comp an y does not u se Micr osoft Exchange serv er 2 003, there are othe r

solutions available that may enable you to wirelessly synchronize with your
corporate e-mail , depe nding on the othe r type of e- mai l ser ver you h ave. Go to
sprint.com for more details.

• Personal E-mail — Connect to a POP3 or IMAP4 e-mail server to send and receive

Internet e-mail messages.

Making Sure You Have the Correct Data Access Plan

Before setting up e-mail on your new Smartphone, make sure you have updated your
data plan to o ne with unlimited access. Users who rel y on e-ma il or o ther data services to
keep them connected “on-the-go”, typically require frequent data use and need a plan
that includes a data access bundle. This will ensure that you don’t incur extra charges
every time you synchronize e-mail or go to a Web site – unlimited data access plans
allow you to access everything you need to – as many times as you need to – without
any extra charges. To be sure you have the right plan, talk to your sales representative
or call Sprint Customer Care at 800-639-6111.

Setting up Corpo rat e E-mail , Calendar, and Contacts

Your Smartphone includes Outlook E-mail, Calendar, and Contacts applications. You
can synchronize t hese applic ations wit h your corp orate E-ma il, Calenda r, an d Contacts if
your company i s using Micr osoft E xcha nge 2003 with A ctiveS ync. Whe n you set u p you r
Smartphone to wirelessly synchronize, the E-mail, Calendar, and Contacts on your
phone synchronize with your Outlook on the corporate Exchange server. Only those
applications that are marked for synchronization on your Smartphone are copied in this
manner.

Note: If your company does not use Microsoft® Exchange server 2003, there are

other solutions available that may enable you to wirelessly synchronize with
your corporate e-mail. Go to sprint.com for more details.

To set up your corporate e-mail account, locate the following information before you
begin:

• Make sure your e-mail is running on Microsoft Exchange 2003.

• Get your corporate network server domain name and server name (these may be the

same as your company’s Web mail log-in information, or you can get the information
from your system administrator).

• You must also know your E xchan ge user name a nd p assword to synchro ni ze with the

server.

Setting Up Wireless E-mail

53

Once you create a connection, you can edit the connection later to stop synchronizing a
particular app l ication ( E- mail, Ca le ndar , or Conta cts) or chan ge h ow muc h infor matio n i s
synchronized.

Configuring a Connection with Your Exchange Server

1 If the Smartphone is connected to your desktop computer, disconnect it.
2 On the Home screen, select Start.
3 Select ActiveSync.
4 Select Menu and then Options.
5 Select Server Settings.
6 Select Connection.
7 In User name, enter your Microsoft Exchange user name.
8 In Password, enter your Microsoft Exchange password.
9 In Domain, enter the name of the domain of your Exchange server.
10 If you want the Smartphone to save your passwor d so that yo u need no t enter it wh en

connecting, select Save password.
11 If configuring a Server Name, enter the name of your Exchange server.
12 Select Done.

Setting the Smartphone to Wirelessly Synchronize With Outlook

You can set up the Smartphone to wirelessly synchronize with your corporate E-mail,
Calendar, and C onta cts, if your company is using Microso f t® Exchange server 2003 , an d
you have configured a connection with your Exchange server

1 On the Home screen, select Start.
2 Select ActiveSync.
3 Select Menu and then Options.
4 Select Server Settings.
5 Select the synchronization settings to edit: Calendar, Contacts, or Inbox.
6 Do one of the following:

• To sta rt synchronizing Calendar, Contacts, or Inbox information, select Sync

[Information Type] with a server on the appropriate synchronization settings
page by highlighting the field and pressing O.

• To stop synchronizing Calendar, Contacts, or Inbox information, clear the Sync
[Information Type] with a server check box on the appropriate synchronization
settings page by highlighting the field and pressing O.

• Change the amount of information to be synchronized.

7 Select Done.

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54

Creating a Synchronization Schedule

After you set up your Smartphone to access your corporate E-mail, Calendar, and
Contacts, you can create an automated schedule for wirelessly synchronizing the
information. You can schedule synchronization of your Smartphone on 2 separate time
schedules. Use the peak times schedule to synchronize during working hours or other
times you experience higher mail volumes. Use the off-peak schedule to synchronize
during times when you experience lower mail volumes. When you are roaming, you can
synchronize manually to reduce roaming charges, or you can synchronize using the
mobile schedules.

Note: To edit schedule settings, your Smartphone must be disconnected from your

desktop computer.

1 On the Home screen, select Start.
2 Select ActiveSync.
3 Select Menu and then Options.
4 Select Mobile Schedule.
5 Select how often to synchronize in the Peak t ime syn c (during the work day) list. T he

recommended setting is Every 30 Minutes, or less frequently.

6 Select how often to synchro nize in the Off-p eak tim e syn c (evening and weekends)

list. The recommended setting is Manually.

7 Select whether or not to synchronize on a schedule in the Roaming sync list. The

recommended setting is Manually, be cause your sync costs will be on a different
plan with International Wireless Data Services (GPRS) roaming.

8 Select Sync outgoing items as they are sent to synchronize every time you send

e-mail.

9 Select Done.
The recommended setting for Peak time sync is Every 30 Minutes, or less frequently,

for the following reasons:

• When your Smartphone is synchronizing (in a data session), you cannot receive
cellular service (an incoming call, for example). A less frequent synchronization
schedule will reduce the chances that you may miss a call.

• Every time you synchronize there is a reduction in battery life. A less frequent
synchronization schedule will keep your battery life stronger, for a longer period of
time.

• You can always initiate a manual sync in case you need to make sure you have the
latest information.

Synchronizing Automatically

Note: If you set up more than three e-mail accounts on the Smartphone to

synchronize automatically, the settings will automatically revert to manual.

With ActiveSync you can schedule au tomatic synchronization b etween your Smartpho ne
and a server every time an item arrives or is changed at the server. Your Smartphone is
informed of that event and synchronizes automatically to retrieve those items, making
your Smartphone always up-to-date. You must synchronize your Smartphone at least
once (such as after creating a partnership) before you can see and change the settings
for synchronization as items arrive.

Setting Up Wireless E-mail

55

Note: You can synchronize as items arrive only if your company is running Microsoft

Exchange Server with Exchange ActiveSync.

Set up a schedule to synchronize automatically

1 On the Home screen, select Start.
2 Select ActiveSync.
3 Select Menu and then Options.
4 Select Mobile Schedule.
5 Set Peak time sync and/or Off-peak time sync to When new items arrive.
6 Select Done.

Synchronizing and Viewing Your E-mail

Once you have set up your Smartphone to synchronize wirelessly with your corporate
E-mail, Calendar, and Contacts using ActiveSync, you are ready to begin.

Synchronize your e-mail

1 On the Home screen, select Start.
2 Select ActiveSync.
3 Select Sync to wirelessly synchronize all your corporate E-mail, Calendar, and

Contacts.

View your e-mail

1 On the Home screen, select Start.
2 Select Messaging.
3 Select the account you want to view.

The Inbox message list displays your received messages.
For more informa tion on using e-mail, see “Using Wirel ess Messaging Features” on page

57.

Setting up Personal E-mail

Another way to send and receive e-mail messages is by using your personal Internet e­mail account. To set up an Internet e-mail account on your Smartphone, you need to
know which type of e-mail server hosts your mail box: IMAP4 or POP3. You also need
your e-mail user name and password, and your domain name. If you are not sure,
contact your Internet Mail Provider’s Help Desk.

Some popular IMAP4 or POP3 Internet E-mail accounts include: aol.com, comcast.net,
yahoo.com, bellsouth.net, earthlink.net, mindspring.com, and pacbell.net. Check with
your provider to find out if they require you to upgrade to a premium account in order to
gain access with your Smartphone.

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56

Configuring Your Personal Internet E-mail Account (POP3 or IMAP)

1 On the Home screen, select Start, Messaging, and then select an account.
2 Select Menu and then Options.
3 Select Account Setup, Menu, and then New.
4 In Your name, enter your display name for e-mail messages.
5 In E-mail address, enter the e-mail address for this account.
6 Select Attempt to obtain e-mail settings from the Internet if you want to set up

your account automatically. If your account could not be set up automatically or you
want to set it up manually, continue with step 7.

7 In User name, enter your user name. This is usually the first part of your e-mail

address, which appears before the “at” sign (@).

8 In Password, enter your password.
9 In Domain, enter the domain name, if required.
10 To save your password, so that you do not need to enter it each time you connect to

your e-mail server, select Save password.
11 Select Next.
12 In Server type, select the type of e-mail server that hosts your mail box — POP3 or

IMAP4 — and select Next.
13 In Account name, enter a name for this account. You must use a different name for

each account that you set up.

14 In Network, select the type of network that your e-mail server runs on and select

Next.
15 Enter information about your e-mail servers. If you are not sure what to enter, ask

your network administrator.

16 Select the security options if necessary and select Next.
17 Select message download options and select Next.
18 Select a connection option, select Next, and then select Finish.

Checking and Viewing Your E-mail

Once you have set u p you r Smar tpho ne to wirelessl y send and r eceive personal Internet
e-mail, you are ready to begin.

Check your e-mail

1 On the Home screen, select Start and then Messaging.
2 Select the Internet e-m ai l account fo r whi ch you want to sen d and re ceiv e messa ges.
3 Select Menu and then Send/Receive. The Smartphone connects to your Internet e-

mail server and sends and receives your messages.

Tip: To stop this process, select Menu and then Stop Send/Receive.

View your e-mail

1 On the Home screen, select Start.
2 Select Messaging.
3 Select the account you want to view.

The Inbox message list displays your received messages.

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57

Using Wireless Messaging
Features

You can use your Smartphone to send and receive e-mail, text messages, media
messages (MMS), and instant messages.

Your Smartphone is already set up for voice mail messaging, if your phone service
includes this feature.

Note: To r eceive voic e mail messages, you must first set up yo ur voic e m ail box. S ee

“Nextel® Voice Mail”.

This chapter describes ho w to work wi th messag es on your Sm artphone . It discusses th e
following topics:

• Working with messaging accounts

• Creating, sending, and receiving messages

• Importing text messages

• Viewing and responding to messages

• Working with large messages and attachments

• Working with message folders

• Customizing message notifications

• Using MSN® Messenger for instant messaging

For information on setting up personal and corporate e-mail accounts, see “Setting Up
Wireless E-mail” on page 52.

Understanding Messaging Features

You can compose and view e-mail messages and media messages directly on your
Smartphone. You can also use instant messaging with MSN Messenger.

While on the Nextel iDEN digital network, you can receive text messages (SMS). While
roaming on a GSM network, you can send or recieve text messages.

E-mail Messaging

There are 4 ways to send and receive e-mail messages with the Smartphone:

• By wirelessly synchronizi ng your Ou tlook E -mail In box folder w ith Micro soft® Outlook®

on your Microsoft® Exchange server.

• By wirelessly connecting to a POP3 or IMAP4 e-mail server to send and receive

Internet e-mail messages.

• By synchronizing your Outlook E-mail Inbox folder with Microsoft Outlook on your

desktop computer usin g ActiveSync desktop cli ent and the Sync Cradle and mi ni USB
cable.

• Use Pocket Internet Explorer to view Web-based e-mail.
For information on setting up personal and corporate e-mail accounts, see “Setting Up

Wireless E-mail” on page 52.

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58

Te xt Messaging (SMS)

You can send and recieve text messages only in GSM mode. While using the Nextel
iDEN digital network, you can only recieve text messages.

In GSM mode, you can send and receive text messages up to 160 characters in size.
While using the iDEN network, you can recieve messages up to 500 characters long.

The advantages of text messaging include the following:

• Text messages are sent instantly.

• Text messages can be sent or received at any time, except during a data call, Walkie-

Talkie call, or Talkgroup call.

• Most mobile phones support text messages, so most recipients can read text

messages that you send.
Note: You cannot synchronize text messages with your desktop computer, and you

cannot use text messages to send or receive attachments or voice notes.

Media Messaging (MMS)

Media messages are composed of 1 or more pages, and each page can contain up to 1
picture, text region, and sound. Thus, when the recipient opens your media message,
the experience is similar to watching a simple slideshow. The recipient must download
the message before viewing it.

You can create media messages of up to 100 KB in size, including pictures and sound
files.

The advantages of media messages include the following:

• After the message has been downloaded, media messages essentially “play” the

picture or sound you attach to the message, so the recipient does not have to
download each attached file.

• Media messages can be sent or rece ived any ti me your Smar tpho ne is turned on and

not in a voice or data call.

Instant Messaging

You can use MSN® Messenger on the Smartphone to send and receive instant
messages. MSN Messen ger on the Smartphone provides the same chat environme nt as
MSN Messenger on your desktop computer. For example, you can chat with a single
MSN Messenger contact, or with several contacts at once. You can switch between
active chats, block contacts, and configure display settings, such as your name and
current status (Away, Online, and so on).

An external QWERTY mini-keyboard for easy text entry can be purchased at sprint.com
or by calling call 1-800-NEXTEL6.

For information on setting up the Smartphone for instant messaging, see “Sending and
Receiving Instant Messages” on page 72.

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Working with Accounts

You can use up to 8 different messaging accounts with the Smartphone. This section
describes how to do the following:

• View the list of accounts

• Move between accounts so that you can send and receive messages, or change

options for a particular account

• Change options for an account after it has been set up

• Delete an account that you no longer want to use

View the list of accounts

• On the Home screen, select Start and then Messaging.
The list of accounts displays with the number of unread messages in the Inbox of each

account shown in parentheses.

Tip: You can open an account by selecting it in the list.

Move quickly between accounts

• If you have an account open, you can quickly switch to another account by scrolling

right or left.

• Select Menu and then Switch Accounts.

Change e-mail account options

1 On the Home screen, select Start, Messaging, and then select an account.
2 Select Menu and then Options.
3 Select the type of options to change.
4 Change the options and select Done.

Delete an account

1 On the Home screen, select Start, Messaging, and then select an account.
2 Select Menu and then Options.
3 Select Account Setup.
4 Scroll to the account to delete.
5 Select Menu and then Delete.

Note: You cannot delete your Media Messages account.

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Creating Messages

You can start creating a new message from Messaging. You can also create a new
message from Contacts. After you create a messa ge, you can send it. See “Sending and
Receiving Messages” on page 65.

You can create messages by switching to the account to use, opening a new message,
addressing it, and then composing the message. For information about entering text on
the Smartphone, see “The Basics” on page 20.

Tip: You can quickly enter e-mail addresses from your contact cards. In To, press O

and select a recipient from the list. Then, select the recipient’s e-mail address.
To insert punctuation such as the “at” sign (@), a period (.), or a semicolon (;),

repeatedly press 1 in Multipress mode until the punctuation appears or press
and hold # to view a list of symbols that you can enter as text.

To cancel a message, select Menu and then Cancel Compose.

If you have inclu ded a n e- mail a ddre ss in a contact card , you can create a ne w messag e
from a contact card.

Create an e-mail message in Messaging

1 On the Home screen, select Start and then Messaging.
2 Select one of your e-mail accounts.
3 Select New.
4 Fill in the fields of the m essage as you would w hen cr eating an e-ma il message fr om

this account on your desktop computer or PDA.
5 Select Send. E-mail messages are stored in Outbox and sent to recipients the next

time you synchronize or connect to your e-mail server and send and receive mail.

Create a text message in Messaging

Note: You can send and receive text messages only in GSM mode. While using the

Nextel iDEN digital network, you can only receive text messages.

1 On the Home screen, select Start and then Messaging.
2 Select Text Messages.
3 Select New.
4 In To, enter recipient text message numbers. Insert a semicolon (;) between multiple

addresses or numbers.

5 Enter the text of the message.
6 Select Send.

Create a media message in Messaging

1 On the Home screen, select Start and then Messaging.
2 Select your media account, Media Messaging.
3 Select New.
4 In To, enter recipient e-mail addresses, text message numbers, or media message

addresses. Insert a semicolon (;) between multiple addresses or numbers.

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61

5 In Cc and/or Bcc, enter the e-mail or media message addresses of persons to

receive a copy. This field does not appear to recipients who receive the message as

a text message instead of a media message.
6 In Subj, enter a subject. This field does not appear to recipients who receive the

message as a text message instead of a media message.
7 To insert a picture, sound, or text into a media message, select Menu, Insert, and

then select Picture, Sound, or Text.

8 To change the background color of all the pages in your message, select Menu,

Background Color and select the color you want.
9 To add a page to the media message, select Menu, Pages, and then Add Page.
10 T o preview the message, select Menu and then Preview.
11 Select Send. For information about how media messages are sent, see “Sending

and Receiving Messages” on page 65.

Crea te a message from a contact card

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact.
4 Select the e-mail address or text message number to use.

Note: You cannot send a media message directly from a contacts card.

5 Select the account to use.
6 In Subj, enter a subject. This field does not appear to recipients who receive the

message as a text message instead of a media message.

7 Enter a message.
8 Select Send. E-mail messages are stored in Outbox and sent to recipients the next

time you synchronize or connect to your e-mail server and send and receive mail.

Text messages are sent immediately.

Tip: To insert punctuation such as the “at” sign (@), a period (.), or a semicolon (;),

repeatedly press 1 in Multipress mode until the punctuation appears or press
and hold # to view a list of symbols that you can enter as text.

To cancel a message, select Menu and then Cancel Compose.

Inserting Predefined Text into Messages

To save time entering text, you can insert predefined text into messages. You can edit
the predefined text included with the Smartphone to create words or phrases that you
frequently use in messages.

Insert predefined text into a message

1 On the Home screen, select Start and then Messaging.
2 Select an account and then New.
3 In Subj or the message area, select Menu and then Insert Text for e-mail and text

messages, or Menu, Insert, and then Text for media messages.
4 Scroll to the text and select Insert.

Tip: You can quickly insert text by entering its associated number.

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Edit predefined text

1 On the Home screen, select Start, Messaging, and then select an account.
2 Select Menu and then Options.
3 Select Edit My Text.
4 Scroll to the text to edit.
5 Edit the text and select Done.

Inserting Voice Recordings into Messages

You can easily insert a voice recording into an e-mail message. Inserting a voice
recording is useful when you want to verba lly explain informat io n that is contained in the
message.

Insert a voice recording into a message

1 In the message area of an e-m ail messa ge, select Menu and then Inser t Recording .
2 Select Record and start speaking into the Smartphone microphone.

3 When finished speaking, select Stop.
4 Select Done.

Note: You can send only 1 voice recording in an e-mail message. If you create a

second voice recording in an e-mail message, it replaces the first recording.

Inserting Pictures into Messages

You can easily insert a picture into a media message.

Insert a picture into a message

• Scroll to the picture area of the message and press O. Select the picture you want to

insert.

• In the body of the message, select Menu, Insert, and then Picture.

Tip: To remove a picture, select the picture, select Menu, and then Remove Object.

Inserting Sounds into Messages

You can easily insert a sound into a media message.

Insert a sound into a message

1 In the message area, select Menu, Insert, and then Sound.
2 Select the sound you want to insert and press O. The sound appears as an

attachment in the message.

Tip: To remove a sound, select the sound attachment, select Menu, and then

Remove Object.

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Inserting Signatures into Messages

For each e-mail account and your text messaging account, you can specify a signature
to be automatically inserted into messages that you send.

Specify a signature to insert for e- mail and text messages

1 On the Home screen, select Start, and then Messaging.
2 Select and e-mail account or select Text Messages.
3 Select Menu and then Options.
4 Select Signatures.
5 Scroll right to switch to the account for which you want to specify a signature.
6 Select Use signature with this account.
7 To insert a si g natur e in every messa ge yo u send , select Inc lude when re plying and

forwarding. Otherwise, a signature is inserted only in new messages.
8 Replace the text in the Signature box with a signature to insert, and select Do ne.

The signature is inserted into messages that you send from this account.

Specify a signature to insert for media messages

1 On the Home screen, select Start, and then Messaging.
2 Select Media Messages.
3 Select Menu and then Options.
4 Select Account Setup.
5 Select Menu and then Edit.
6 Select Menu and then Signatures.
7 Select Use signature with this account.
8 To insert a si g natur e in every messa ge yo u send , select Inc lude when re plying and

forwarding. Otherwise, a signature is inserted only in new messages.
9 Replace the text in the Signature box with a signature to insert, and select Do ne.

The signature is inserted into messages that you send from this account.

Turn off signat u re

1 On the Home screen, select Start, Messaging, and then select an account.
2 Select Menu and then Options.
3 Select Signatures.
4 If necessary, scroll right or left to switch to the account for which you want to stop

inserting a signature.
5 Clear the Use signa tur e wit h t his acco unt check box and select Done. A signatur e

is no longer inserted in messages that you send from this account.

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Saving a Draft of a Message

You can save a draft of a message that you are composing to finish and send later.

Save a draft of a message

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Select New.
4 Enter information in the message.
5 Select Menu and then Postpone Message. A draft of the message is stored in the

Drafts folder of the account.

Reopen and send a message draft

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Select Menu and then Folders.
4 Select Drafts and then the draft to open.
5 Edit the message and select Send. E-mail messages are stored in Outbox and sent

to recipients the ne xt time you synchronize or connect to your e-mail server and send

and receive mail. Text messages are sent immediately. For information about how

media messages are sent, see “Sending and Receiving Messages” on page 65.

Requesting a Delivery Receipt

You can request a delivery receipt for a text message or media message. When you do
this, you receive a confirmation that your message was delivered to the recipient.

Request a delivery receipt for a text message

1 Before sending a text message, select Menu, and then Message Options.
2 Select Request message delivery notification.
3 Select Done. When your message is delivered, you receive a receipt on the

Smartphone.

Request a delivery receipt for a media message

1 Before sending a media message, select Menu, and then Message Options.
2 Select Delivery report.
3 Select Done. When your message is delivered, you will receive a receipt on the

Smartphone.

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Sending and Receiving Messages

• The Smartphone immediately sends text messages when you select Send on the

New Message screen. When you rece ive a messa ge, the new message icon app ears
at the top of the screen. The Smartphone automatically receives text messages
whenever it is turned on. If you recieve a text message during a call or data session,
your phone notifies you after the call or data session has ended. If your phone is
powered off when you receive a text message, your phone notifies you the next time
you power it on. I f you a re ou t of you r cove rage area , your phon e al erts yo u w hen you
return to your coverage area.

• For media messages, there are 2 modes of sending and receiving messages:

automatically and manually.

• In automatic mod e, me ssages ar e sent autom atical ly when you sel ect Send on the
New Message screen. In manual mode, messages are moved to Outbox and will
be sent the next time you select Send/Receive.

• In automatic mode, messages are received automatically. An exception to this is
when an application that uses a wireless data connection is in use. For example, if
Pocket Internet Explorer is downloading a Web page, it will prevent a media
message from being downloaded autom atically. In manual mode, you will receive a
notification with instructions on how to download the media message.

Note: Media messages cannot be sent or received during a phone call if you are in

manual mode.

Chang e settings for sending an d receiving medi a messages

1 On the Home screen, select Start and then Messaging.
2 Select Media Messages.
3 Select Menu and then Options.
4 Select Account Setup, and then Media Messages.
5 Under Send/receive, select Automatically or Manually.

Sending and Receiving E-mail Messages

You can send and receive e-mail messages:

• By connecting to your desktop computer using ActiveSync desktop client (see
“ActiveSync Desktop Client” on page 139) or synchronizing wirelessly with your
Exchange Server (see “Setting Up Wireless E-mail” on page 52).

• By using the Send/Receive menu command from an Internet e-mail account, as
described next.

Send and rec ei ve Int er n et e-m a il me ssa ge s

1 On the Home screen, select Start and then Messaging.
2 Select the Internet e-m ai l account fo r whi ch you want to sen d and re ceiv e messa ges.
3 Select Menu and then Send/Receive. The Smartphone connects to your Internet e-

mail server and sends and receives your messages.

Tip: To stop this process, select Menu and then Stop Send/Receive.

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Note: Before you can send and receive e-mail messages, the Smartphone must be

properly configured, as described earlier in “Setting Up Wireless E-mail” on
page 52.

You must take additional steps to receive large messages and attachments.
See “Working with Large Messages and Attachments” on page69.

Importing Text Messages

In addition to receiving text messages wirelessly, you can import them from your
Subscriber Identity Modu le (SIM) card.

Import text messages from the SIM card

1 On the Home screen, select Start and then Messaging.
2 Select Text Messages.
3 Select Menu and then Options.
4 Select Import SIM Messages.
5 Select Done. The text messages are copied from the SIM card to the Inbox of the

Text Messages account.

Note: You cannot export text messages from your Smartphone to a SIM card.
Note: Text messages are not removed from the SIM card after they are imported to

the Inbox of the Text Messages account.

Viewing and Responding to Messages

When you receive an e-mail message, the Smartphone plays a sound and displays an
envelope icon at the top of the screen. By default, the Home screen also displays the
number of unopene d e-mail m essages, text message s, and media me ssages. To quickl y
view new messages, select the message notification area on the Home screen.

Working with the Message List

Received messages are stored in the Inbox folder of the appropriate account. They are
displayed in the Inbox message list.

View the Inbox message list

1 On the Home screen, select Start and then Messaging.
2 Select an account. The Inbox message list displays your received messages.

By default, messages are displayed in the order received. You can change the order in
which messages are displayed and show the date and time that messages were sent.

Change message list display options

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Select Menu and then Options.
4 Select Display.
5 Change the display options and select Done.

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As shown in the following example, messages that you have read are displayed in
normal type wi th an ope n e nvelope i con . M essages tha t yo u h ave not read are displ ayed
in bold type with a closed-envelope icon. You can change the status of a message by
marking it as Read or Unread.

Mark a message as Read or Unread

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Scroll to the message to mark.
4 Select Menu.
5 Select Mark as Read or Mark as Unread. The message displ ay is changed to reflect

its new status: normal text for read messages and bold text for unread messages.
When you synchronize or send and receive e-mail, the message is displayed as
Read or Unread in all locations.

Working with Messages

You can open messages by selecting them in the message list. Using Messaging menu
commands, you can quickly reply to, forward, and delete messages.

Open a message

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Select the message to open.
4 To retur n to the message list, press m.

Tip: To open the ne xt message i n the list f rom w ithin an open message, scro ll right; to

open the previous message in the list, scroll left.
To create a contact card for the sender, select Menu and then Save to

Contacts.

Save media from a media message

• To save a single picture or sound, from an open message, select the item and then
select Save.

• To save all media in the message, select Menu and then Save All.
Note: Media are saved in \Storage\My Documents on the device.

Specify the language for re ading a mes sage

1 From an open message, select Menu and then Options.
2 In E-mail message language, scroll to the language.
3 Select Done. The message is displayed using the appropriate characters for the

selected language.

Note: This option is not available for media messages.

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Reply to a message

1 From an open message, select Menu and then Reply.
2 Select Reply or Reply All.
3 Enter a message in the message area.
4 Select Send. The message is stored in Outbox and sent to recipients the next time

you synchronize or connect to your e-mail server. Text messages are sent
immediatel y . F or informa tion abo ut how media me ssages are sent, se e “Sendin g and
Receiving Messages” on page 65.

Forward a message

1 From an open message, select Menu, and then Forward.
2 In To, enter recipient e-mail addresses, phone numbers to send a text message, or

media message addresses. Insert a semicolon (;) between multiple addresses or
numbers.

3 Optionally, you can enter an introductory message by scrolling to the message area,

pressing O to insert a blank line, and entering your text.

4 Select Send. E-mail messages are stored in Outbox and sent to recipients the next

time you synchronize or connect to your e-mail server and send and receive mail.
Text messages are sent immediately. For information about how media messages
are sent, see “Sending and Receiving Messages” on page 65.

Delete a message

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Scroll to the message to delete.
4 Select Menu and then Delete. For the Outlook E-mail account, the message is also

deleted from Outlook on your desktop computer or Exchange Server the next time
you synchronize.

Delete all text or media messages

1 On the Home screen, select Start, Messaging, and then the appropriate account.
2 Select Menu and then Folders.
3 Select Menu and then Show All Folder s .
4 Scroll to the folder with the text or media messages you want to delete.
5 Select Menu and then Clear Text Messages or Clear Media Messages.

Note: If the folder you select has a subfolder, messages within the subfolder will not

be deleted. Repeat these steps for each subfolder.

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Working with Large Messages and Attachments

When you receive large e-mail messages and attachments, the Smartphone downloads
only a portion of them . You can view the partial m essage or atta chment and de cide if you
want to download the rest of it.

When you synchronize your Outlook E-mail account with your desktop computer or
Exchange Server, the Smartphone downloads the first 0.5 KB of each new e-mail
message by default. When you connect to an Internet e-mail server, it downloads the
amount (in KB) of each new message that you specified when you set up the account.
The message size includes its attachments. The original messages and attachments
remain on the server or your desktop computer.

Note: For information about changing Outlook e-mail synchronization settings, see

“ActiveSync Desktop Client” on page 139. For information about changing
Internet e-mail settings, see “Setting Up Wireless E-mail” on page 52.

In the message list, messages with an attachment display an envelope icon with a
paperclip. Within a message, attachments are displayed as a list of hyperlinks at the
bottom of the message, and are preceded by an attachment icon. The hyperlink include s
the file name and size of the attachment.

Note: On messages received from a POP3 e-mail server, the attachment size is

omitted.

The attachment icon has the following 3 states:

• Not downloaded

• Marked for download

• Downloaded

Download a complete e-ma il message

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Scroll to the message to download.
4 Select Menu and then Mark for Download. The complete message is retrieved the

next time you synchronize or connect to your e-mail server and send and receive e­mail.

Download an attachment

• In an open message with an attachment to download, select the attachment. The
attachment is downloaded the next time you synchronize or connect to your e-mail
server and send and receive e-mail.

Note: If there are multiple attachments in the message, all attachments are

downloaded.

View an attachment

• In an open message containing a downloaded attachment, select the attachment.
Note: You can view attachments only for file types that are supported by the

Smartphone.

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Delete an attachment

1 In an open message containing a downloaded attachment, scroll to the attachment.
2 Select Menu and then Delete. This deletes attachments on the Smartphone only.

Important: This deletes all of the attachments to this message, not only the

selected attachment.

Accepting Meeting Requests

You can receive and respond to Outlook meeting requests on your Smartphone in a
similar manner as you do in Outlook on your desktop computer.

Respond to a meet ing reques t

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Select the meeting request and then respond to it as follows:

• To acce pt the meeting request and inser t the meeting int o your calendar, select Menu
and then Accept.

• To decline the meeting request, select Menu and then Decline.

• To tentatively accept the meeting request and insert a tentative meeting into your

calendar, select Menu and then Tentative.

Your response is sent back to the meeting organizer the next time that you
synchronize.

Note: For more informat io n about synchron izing, see “A ctiveS ync Deskto p Clien t” on

page 139.

Working with Message Folders

Each messaging accou nt has a set of folder s i n which th e S martphone store s messa ges
for that account. The default folders are:

• Deleted Items. Contains messages that you delete until you empty this folder.

•Drafts. Contains messages that you save before sending.

• Inbox. Contains messages that you recei ve.

• Outbox. For the Outlook E-mail account, contains sent e-mail messages until you

synchronize. For other e-mail accounts, contains sent e-mail messages until you
connect to your e-mail server.

• Outbox. For the Outlook E-mail account, contains sent e-mail messages until you
synchronize. For other e-mail accounts, contains sent e-mail messages until you
connect to your e-mail server. Text messages are sent immediately over the network
and appear in your Text Messages Outbox folder only for a few seconds. Media
messages are sent immedi ately whi le in autom atic mode . For more i nformat io n about
sending media messages, see “Sending and Receiving Messages” on page 65.

• Sent Items. Contains copies of messages that you send.

If you want, you can move a message to a different folder within the same account.

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When you synchronize or send and receive e-mail, the Smartphone synchronizes any
additional e-mail folders that you have created in Outlook on your desktop computer or
on your e-mail server. It also synchronizes the messages contained in those folders, if
the folders are marked for synchronization.

View message folder contents

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Select Menu and then Folders.
4 Select the folder to vi ew . To view all Outlook E-mail folders, eve n those not mar ked to

synchronize, select Menu and then Show All Folders.

5 To r eturn to th e message list view of the In box folder, select Menu, Folders, and then

Inbox.

Mark a folder for synchronization

1 Synchronize your Outlook E-mail account with your desktop computer. This creates

the same Inbox fo lders o n your Smartph one a s in Outlook o n your desktop compu ter.

2 On the Home screen, select Start and then Messaging.
3 Select Outlook E-Mail, Menu, and then select Folders.
4 Select Menu and then Manager Folders.
5 Scroll to a folder to synchronize.
6 Select Show and then Done. The next time you synchronize, the folder(s) that you

marked on your Smartphone are synchronized with the corresponding folders in
Outlook on your desktop computer.

Move a message to a different folder

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Scroll to the message to move.
4 Select Menu and then Move.
5 Select the folder into which to move the message.

Tip: You can move an open message in the same manner, by selecting Menu and

then Move.

Empty the Deleted It ems fold er

1 On the Home screen, select Start and then Messaging.
2 Select an account.
3 Select Menu, Folders and then Deleted Items.
4 Select Menu and then Empty Folder.

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72

Configuring Message Notifications

Your Smartphone makes a sound to alert you when new messages arrive. You can
change the sou nd that is pl ayed when you receive a message. F or more informati on, see
“Setting ring tones” on page 124.

Tip: When you receive a new voice mail message, the new voice mail icon appears

at the top of the display. You can call your voice mail service number and listen
to new voice mail messages by selecting the voice mail message area on the
Home screen.

Modify a sound alert for notifications

1 On the Home screen, select Start.
2 Select Settings and then Notifications.
3 Scroll to the notification to modify.
4 Scroll left or right to select a new sound.
5 Select Done.

Sending and Receiving Instant Messages

You can use MSN Messenger on your Smartphone to send and receive instant
messages. MSN Messenger on your Smartphone provides the same chat environment
as MSN Messenger on your desktop computer. Features of this environment include:

• Sending and receiving instant messages.

• Seeing the status of others in your MSN Messenger contacts list, or changing your

own status (for example, available, busy, or out to lunch).

• Inviting other people to a chat.

• Blocking contacts from seeing your status or sending you messages.

Setting up MSN Messenger

Before you can use MSN Messenger, you must take steps to set it up. First, you need
either a Microsoft .NET Passport account or a Hotmail account. To set up a Microsoft
.NET Passport account, go to: http://www.passport.com. Once you have this account,
you need to do the following:

Create a connection on your Smartphone, such as a modem or wireless connection that
allows you to connect to the Internet. For more information about creating connections,
see “Phone Networks” on page 127.

Using MSN Messenger

You can sign in to MSN Messenger using your Hotmail credentials or your .NET
Passport. Once you sign in, you can create contacts and exchange instant messages
with them. This is called “chatting.” Contacts must have a Hotmail or .NET Passport
account and must have MSN Messenger installed.

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73

Sign in to MSN Messenger

1 On the Home screen, select Start.
2 Select MSN Messeng er.
3 Select Sign In.
4 In Sign-in Name, enter the sign-in name that you use for Hotmail or your .NET

Passport (Example: [e-mail]).

5 In Password, enter your Hotmail or .NET Passport password.
6 Select Remember my password if you don’t want to enter your password again in

the future.

7 Select Sign In.

Note: When you sign in, MSN Messenger retains your sign-in name, and your

password if you opted to save it, so that you do not need to enter this
information again the next time.

Sign out of MSN Messe nger

• Select Menu and then Sign out .
Important: Signing out closes your data connection. Be sure to sign out when

you are finished using MSN Messenger or your connection will
remain open. This might result in additional charges.

Add an MSN Messenger contact

1 In the MSN Messenger contacts list, select Menu and then Add Contact.
2 Add the Hotmail or .NET Passport sign-in name of a person with whom you want to

chat. Their sign-in name is added to the contact list.

Delete an MSN Messenger contact

1 In the MSN Messenger contact list, select the contact.
2 Select Menu and then Delete Contact.

Send an instant message

1 Sign in to MSN Messenger.
2 Scroll to the contact with whom you want to chat.
3 Select Menu and then Send Message.
4 Enter your message and select Send. This starts a chat with the contact.

Tip: To quickly add common messages, select Menu, select My Text, and then

select the text to use. To edit this text, select Menu, select Options, and then
select Edit My Text. Select the text, make any edits, and then select Done.

For information about text input, see “The Basics” on page 20.

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Reply to an instant message

1 Select Menu and then Chats.
2 Select the name of the person sending the instant message. The message displays,

along with a box for your reply.

3 Enter your reply and select Send.

Tip: By default, your Smartphone plays a sound when you receive an instant

message. For instructions on changing the sound, see “Setting ring tones” on
page 124.

If you want to be able to receive insta nt messag es at any time your Smart phone
is connected to a network, select Menu and then Options. Select Passport
Account, select Run this program when connection is available, and then
select Done.

Invite a contact to an ongoing chat

• From a chat, select Menu, select Invite, and then select a contact. The contact
receives an instant message and can join the chat.

Change between chats

1 Select Menu and then Chats.
2 In the list of ongoing chats, select the name of a contact with whom to chat.

Return to the contacts list

• From a chat, select Menu and then My Contacts.

End a chat

• Select Menu and then End Chat.

See who is alread y chat tin g

• Select Menu and then Chats.

Block or unblock an MSN Messenger contact

1 In the MSN Messenger contact list, select the contact's name.
2 Select Menu and then Block. The cont act will no lo nger be able to see your st atu s or

send you messages.

3 To unblock the contact, select Menu and then Unblock.

Chang e your status

1 In the MSN Messenger contact list, select your name.
2 Select a status description , such as Away. This st atus is displayed next to your name

in your contact list.

Change your display name

1 In the MSN Messenger contact list, select Menu.
2 Select Options and then Passport Account.
3 In My display name, enter your name as you want it to display in your contact list.

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75

Nextel Worl dwide® Services

Your Smartphone allows you to make and receive calls in the United States on the
Nextel iDEN digital network. With Nextel Worldwide Service, your Smartphone operates
in the United States as well as in over 100 countries around the world. When traveling
internationally, your Smartphone dual-mode phone registers with a local GSM or iDEN
network to provide you with voice as well as data services, depending on the country.
For up-to-date information regarding coverage, rates, and services available in the
country you will be visiting, go to sprint.com, and under Personal, click on Wireless.
Under Shop the Nextel Store Online, click on Services & Features, and then
International Services. To activate Nextel Worldwide voice or data services, contact
Sprint Customer Care at 800-639-6111.

Nextel Worldwide Customer Care

Exclusively for Nextel Worldwide customers, Nextel offers Nextel Worldwide Customer
Care support. When traveling outside of the United States and Canada, call +1 (360)
662-5202 f or your Customer Care service need s. This w orldwid e Customer Care nu mber
is toll free from your Smartphone.

Features Available in the Uni ted St at es and Abroad

Feature Available in th e United States Available Abr o ad

Walkie-Talkie Yes. Available in s ele c t countries.
Wireless Data

Services
Media messaging

(MMS)
Text messaging

(SMS)
Voi ce mail Ye s . Yes.
Dial-up service Yes. Yes.
Second Line

Service
Caller ID Yes. Available in select countries.
Call forwarding Yes. Yes, but calls cannot be forwarded to

GPS services Yes. No.
Emergency Calling Yes. Available in select countries.

Yes. Available in select countries.

Yes. Yes. Available in select countries.

Yes, receive messages only. Available in select countries.

Yes. No.

non-U.S. numbers.

See sprint.com for service availability.

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76

Placing Worldwide Calls

Placing international calls has never been easier. The phone and Nextel Worldwide
Service include access to multiple networks so you can get connected and stay
connected. Use “+ Dialing” when making calls from one country to another, or within a
foreign country. To place an international call using the “+ Dialing” feature, see “+
Dialing” on page 76.

+ Dialing

+ Dialing lets you quickly place an international call without entering the local
international access code. + Dialing can be used for country-to-country calls as well as
local or long distance calls in a foreign country.

1 Press and hold 0 for two seconds. A “0” appears, then changes to a “+.”

Note: The network translates the “+” into the appropriate international access code

needed to place the call.

2 Enter the country code, city code or area code, and phone number.
3 Press s.

Direct Dial

1 Manually enter the international access code (varies per country) plus the country

code, city or area code, and phone number.

2 Press s.

Note: If an international call cannot be completed using + Dialing, use Direct Dial.

Please be aware that many in-country phone numbers will require a “0” before
the local number.

Setting the Way Your Phone Searches for Networks

When you are traveling internationally, you may want to configure the phone to search
for a specific network or enable it to select the best network. You do this using the iDEN/
GSM Selection setting.

There are six options available:

Note: Your pho ne come s progr amm ed wit h Last acti ve as the defa ult setti ng. Thi s is

the recommended setting, which reduces network registration time.

• Last active — This option enables the phone to switch between iDEN and GSM
systems that do not overlap. For example, you send or receive calls on an iDEN
network while in New Y or k. Then you travel to Paris. Your phone will first search for an
iDEN network. If it cannot locate one, it will automatically search for a GSM network.
Your Smartphone will always register on the last active mode.

• iDEN preferred — This option is useful if your home system is iDEN and you travel to
a country or region where GSM coverage is also available. Your Smartphone always
searches first for iDEN networks. If an iDEN network is not found, your phone will then
search for a GSM network.

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77

• GSM prefer re d —This option is useful if your home system is GSM and you travel to

a country or region where iDEN is also available. Your phone will always search for
GSM networks first. If a GSM network is not found, your phone will then search for an
iDEN network.

• iDEN only — This option is useful when you are in an area that is covered by iDEN
and GSM networks, but you want to use iDEN. Your Smartphone attempts to register
only on iDEN networks. Thi s is the optim al setting you should set your Smartphone to
when in a Nextel iDEN service region.

• GSM only — This option is useful when you are in an area that is covered by iDEN
and GSM, but you want to use GSM. Your Smartphone attempts to register only on
GSM networks. T his i s th e op timal setting you should se t your S mar tphon e to when in
a region with only GSM carriers.

•Roam — This option is useful when you are in an overlapping system-coverage area
and have no preference fo r either the iDEN or the GSM network. Your Smartphon e will
switch between iDEN and GSM until it finds an acceptable network.

Note: Be aware that some features that are supported by the Nextel iDEN network

are not supported when you connect to a GSM network.

Select iDEN/GSM options

1 On the Home screen, select Start.
2 Select Settings and then Phone Networks.
3 Select iDEN/GSM Selection.
4 In iDEN/GSM selection, select to the option you want.
5 Select Done.

Searching for a Network

While you are on a GSM network, you can perform an automatic or manual search for
available networks. A manual search allows you to view the available networks and
make a selection rather than use the network automatically selected by the Nextel
Worldwide Service.

Note: Your phone will automatically attempt to register with networks that have

agreements with Nextel. By manually selecting a network, you may choose a
network that does not have an agre emen t with Nextel or doe s not off er opti mal
coverage in that area.

View current network

1 On the Home screen, select Start.
2 Select Settings and then Phone Networks.
3 Select Current Network.
4 Select Done.

View current GSM band

1 On the Home screen, select Start.
2 Select Settings and then Phone Networks.
3 Select GSM Ba nd.
4 Select Done.

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78

Select a GSM network

1 On the Home screen, select Start.
2 Select Settings and then Phone Networks.
3 Select GSM Network Selection.
4 In Network selection, select the option you want: Manual or Automatic.
5 If you selected Manual, select Menu and then Select a Network. Select the network

and select Done. The Smartphone will use the selected network.

6 If you selected Automatic, select Menu and then Preferred Networks. Select the

networks to use and select Done. The Smartphone will automatically use the
preferred networks.

7 Select Done.

Limit calls to specific area codes or phone numbers

Note: You will see this option only if you are on a GSM network.

1 On the Home screen, select Start.
2 Select Settings and then Phone Calls.
3 Select Fixed Dialing and then Enable fixed dialing.
4 Select Menu and then Edit Numbers.
5 Select Menu and then Add.
6 Enter the phone number or area code to which to restrict calling and select Done.
7 Repeat steps 4, 5, and 6 to add more numbers as necessary. You will be able to

make and receive calls only to and from the numbers or area codes specified.

Using Wireless Data Services Interna tio nall y

Many of your Wireless D ata Services can be used internationally just as you u s e them i n
the U.S. on the Next el National Netwo rk. To activate yo ur Wireles s Data Servi ces for use
abroad, contact your Nextel sales representative. See sprint.com for a list of wireless
data services you can use internationally and in which countries you can use them.

Data Connections for GSM

Setting Up Your Smartphone for Wireless Data Service Access

If you activate your Wireless Data Services for use in GSM countries (GPRS) you can
set up a GPRS connection to gain access to your corporate network or the Internet on
your Smartphone.

Before accessing your data services internationally for the first time, see “Create a
GPRS connection” and “Connect to the Internet with a GPRS connection” on page 79.

Create a GPRS connection

Note: You ar e not requ ired to enter a use r na me, p asswo rd, p rimar y DNS, seconda ry

DNS, or IP address to create GPRS connection.

1 On the Home screen, select Start.
2 Select Settings and then Data Connections.

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79

3 Select Internet Connection.
4 Select Menu and then Edit Connections.
5 Select GPRS Connections.
6 Select Menu and then Add.
7 Enter the requested information as follows and select Do ne:

• In Description, enter a name for the connection (for example, Nextel, GSM,

GPRS).

• In Connects to, select the type of network to which you will connect (for example,

Internet).

• In Access point, enter the information provided by Nextel.

When you open a program that connects to the Internet, the Smartphone uses this
connection.

Note: If you are not sure about the information to enter, ask your Sprint Customer

Care Representative.

Edit a GPRS connection

1 On the Home screen, select Start.
2 Select Settings and then Data Connections.
3 Select Internet Connection.
4 Select Menu and then Edit Connections.
5 Select GPRS Connections.
6 Scroll to the connection to edit.
7 Select Menu and then Add.
8 Change any information and select Done.

Delete a GPRS connection

1 On the Home screen, select Start.
2 Select Settings and then Data Connections.
3 Select Internet Connection.
4 Select Menu and then Edit Connections.
5 Select GPRS Connections.
6 Scroll to the connection to delete.
7 Select Menu and then Add.
8 Select Yes.

Connect to the Internet with a GPRS connection

1 On the Home screen, select Start.
2 Select Settings and then Data Connections.
3 In Internet Connect ion , select the GPRS you want to use and select Done.

Tip: After you use the GPRS connection once, you may want to change your

Inte rnet Connec tion back to Automatic. Your phone will then automatically

select the correct connection based on the network.

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80

Text Messaging (SMS)

You can send and recieve text messages only in GSM mode. While using the Nextel
iDEN digital network, you can only recieve text messages. In GSM mode, you can send
and receive text messages up to 160 characters in size. While using the iDEN network,
you can recieve messages up to 500 characters long.

The advantages of text messages include the following:

• Text messages are sent instantly.

• Text messages can be sent or received at any time, except during a data call, Walkie-

Talkie call, or Talkgroup call.

• Most mobile phones support text messages, so most recipients can read text
messages that you send.

Note: You cannot synchronize text messages with your desktop computer, and you

cannot use text messages to send or receive attachments or voice notes.

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81

Nextel® Voice Mail

Note: To receive voice mail messages, you must first set up your voice mail box.
Note: If you are bring ing your phon e number fr om anothe r carrier, we suggest yo u set

up your voice mail b ox af ter the num ber you br ough t to Nexte l is a ctive on your
Smartphone and your temporary phone number is deactivated. If you set up
your voice mail box prior to this, all messages and all settings (including your
greeting and password) will be lost when the number you have brought to
Nextel becomes active.

Setting Up Your Voice Mail Box

Using your i920/i930 phone, dial your 10-digit Nextel Personal Telephone Number
(PTN). For exam ple: 70 3555 7777. Fol low the system instructio ns to creat e a new 4- to 7­digit password, reco rd your nam e, and recor d a gr eeting . W hen the syste m sa ys, “ Thank
you for using Nextel Voice Mail,” your mail box is set up.

If you are calling from a phone other than your i920/i93 0 phone, dial your 10-di git Nextel
PTN. When you hear the greeting, press * to access your voice mail box. The system
will prompt you to enter your password. Enter the last 7 digits of your Nextel PTN. For
example: 5557777. This is your temporary password.

You are in the main voice mail menu when you hear the options listed below.

• To play your messages, press 1. (This option plays only if you have new or saved
messages.)

• To record a message, press 2.

• To change your greeting, press 3.

• To access your personal options, press 4.

If you press * while you are in a sub-menu, you will go to the previous menu. If you
press **, you will go to the main voice mail menu. From the main voice mail menu,
press # to exit voice mail. At any time, you may end the call by pressing e.

Accessing Your Voice Mail Box

There are several ways to access your voice mail box:

• Use speed dial 1.

• Select Voice Mail from the Start menu.

• Select the voice mail area from the Home screen.

• Manually dial your 10-digit PTN.

Playing Messages

When you receive a new voice mail message, you can listen to it immediately by
selecting the voice mail message area on the Home screen.

These are options available while you are listening to your messages:

• Backup — press 1.

• Rewind to beginning of message — press 11.

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82

• Pause or continue the current message — press 2.

• Fast forward — press 3.

• Fast forward to end of message — press 33.

• Play the date and time stamp — press 55.

These options are available while a message is playing or after it has played:

• Forward the message to another subscriber — press 6.

• Delete the message — press 7.

• Reply to a message — press 8.

• Save the message — press 9.

• Skip to the next message — press #.

Messages that are not saved or deleted remain in your mail box as new messages. All
messages are automatically deleted after 30 days.

To retrieve deleted messages, press * 3. This option only applies to the current
voice mail session. If you end the call, the messages will be permanently deleted.

Important: After exiting the voice mail session, you cannot recover deleted

messages.

Changing Your Password

1 From the main voice mail menu, press 4 to access personal options.
2 Press 4 to access personal preferences.
3 Press 1 to modify password.
4 Enter your new password. It must be 4 to 7 digits long.

Note: It is important that you choose a number that is easy for you to remember, but

hard for someone else to guess. Passwords using all the same digits, for
example 4,4,4,4 or a sequential series of digits, 1,2,3,4, will not be accepted.

5 Press ** to return to the main menu.

Note: If you forget your password, contact Sprint Customer Care.

Recor din g Your Name

When you send, reply to, or copy a message, your name response precedes the
message. To record or re-record your name at any time:

1 From the main voice mail menu, press 4 to access personal options.
2 Press 4 to access personal preferences.
3 Press 3 to access the record your name option.
4 Press 2 to record your name.
5 Press ** to return to the main menu.

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83

Recor di ng Your Acti ve G re etin g

You may want to include one or all of the foll owing options in your greeting so that callers
will know they are available.

• Press 1 to send a numeric message.

• Press 2 to send an operator-assisted message. (This option is available only if you

are a subscriber of Operator Assisted Messaging. Contact Sprint Customer Care for
more information.)

• Press # to skip the greeting and record a message immediately.

To record or alter your greeting at any time:

1 From the main voice mail menu, press 3 to change your greeting.
2 Press 1 to play, press 2 to record or re-record, or press 7 to delete your active

greeting.

3 Record your greeting and press # when you have finished.
4 Press ** to return to the main menu.

Advanced Voice Mail Features

Multiple Greetings

You can create up to 5 different greetings and designate which greeting will be your
active greetin g a t an y gi ve n tim e. The gr eeting tha t w as re corde d d uring you r in i tial voi ce
mail box setup is greeting 1. This is your default active greeting.

To access additional greetings, from the main voice mail menu, press 3 and follow the
prompts.

Greetings Schedule

You can choose to have your greetings automatically activated based on a pre­determined time schedule. By activating the Greeting Schedule, Greetings 1, 2, and 3
will automatically play according to the time schedule listed below.

Greeting 1 Evenings and Weekends 5:00 pm – 7:59 am, Monday – Friday

24-hours, Saturday and Sunday
Greeting 2 Weekday Mornings 8:00 am – 11:59 am Monday – Friday
Greeting 3 Weekday Afternoons Noon – 4:59 pm Monday – Friday

To activate the greeting sched ule, from the main voice mai l menu , press 3, then press
9 to activate your greeting schedule.

Note: The greeting schedule, when on, will override any other greeting that you may

set as active. If a greeting is not recorded, a system standard greeting will be
played.

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84

Automatic Playback and Playback Order

By default, the playback mode of your voice mail service is set to normal. This feature
automatically plays and saves new messages when you log in. To activate automatic
playback:

1 From the main voice mail menu, press 4 to access personal options.
2 Press 4 to access personal preferences.
3 Press 2 to access playback preferences.
4 Follow the prompts for automatic or normal playback.

Recording, Forwarding, and Replying to Messages

These functions allow you to record and send, reply to, or forward a message to an
assigned destination address or group list number. If you record a complete or partial
message, but do not send it, Nextel Voice Mail service will refer to this message as an “in
preparation” message.

To access addition al gree ti ngs, from the main voice m ail menu , pre ss 2 and follow the
prompts.

Note: You can only send messages using this method to Nextel customers in your

home market.

Delivery Options

After you have created a message, you can assign the message to a category before
you send it. Below is a list of the options that can be applied to a message:

•Urgent — Recipient will hear this message before other messages.

• Private — Recipient cannot copy the message to another mail box or phone number.

• Notification of Non-Delive ry — You will be notified if the re cip ient h as not lis tened to

your message by a certain date and time.

• Future Delivery — You can specify a time and date (up to 3 months in advance) for
the message to be delivered.

Note: All dates must have digits in the MM/DD format (2 digits for the month and 2

digits for the date). For example, January 2nd would be 0102.

Important: Once a message has been sent for future delivery, it cannot be

retrieved or deleted.

To set a special delivery option after recording your message, but before sending it,
press 5 and follow the prompts.

Working with Group Lists

This feature e nables yo u to cr eate a list and assig n it a un ique na me. T hen, you can a dd
mail box numbers, gr oup lists, or individu als. Once you create a l ist you can send a voice
message to everyone on the list by entering the group list number. You can have up to
40 group lists. Each list can hold up to 50 addresses.

To set up a group list:

1 From the main voice mail menu, press 4 to access personal options.
2 Press 2 to access your Group Lists and follow the prompts.

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Message Forwarding

Note: You can only forward messages to Nextel customers in your home market.

This feature allows you to program your phone to automatically forward incoming
messages to another mail box. There are 2 types of forwarding: notified and silent.
Notified forwarding prompts the caller that the message will be forwarded. Silent
forwarding does not prompt the caller that the message will be forwarded.

To modify forwarding options:

1 From the main voice mail menu, press 4 to access personal options.
2 Press 5 to modify forwarding options, then follow the prompts.

Change Your Voice Mail Language to Spanish

Nextel voice mail settings can be heard in English or Spanish.
Use this feature to change the language you and your callers will hear while in voice

mail.

1 From the main voice mail menu, press 4 to access your personal options
2 Press 4 again to access the language menu.
3 Follow the prompts to change your language setting to English or Spanish.

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Nextel Walkie-Talkie Calls, Call
Alerts, and Talkgroup Call s

This chapter explains how to ma ke, receive, and manage Walki e-Tal kie calls , call al erts,
and Talkgroup calls.

Walkie-Talkie calls let you use your Smartphone as a long-range, digital Walkie-Talkie.
Call alerts let the recipient know you would like to talk to him or her on a Walkie-Talkie
call. Talkgroup calls are Walkie-Talkie calls to more than one Walkie-Talkie number at
the same time.

Nextel Walkie-Talkie Service

Nextel offers the following Walkie-Talkie services on the i920/i930 Smartphone:

• Local Walkie-Talkie — allows Walkie-Talkie calling within your local coverage area.

• Nationwide Walkie-Talkie — allows coast-to-coast Walkie-Talkie calling to Nextel

users from anywhere on the Nextel National Network (U. S.) to anywhere on the
National Network.

• International W alkie- Talkie — allows Walkie-Talkie calling to and from select count ries.

• Talkgroup — allows Walkie-Talkie calling to up to 100 Nextel customers

simultaneously (see “Talkgroup Calls” on page 94).

For more details on these Walkie-Talkie services, go to sprint.com. Under Personal,
click on Wireless, and then click Nextel
services is based on your service contract.

®

Walkie-Talkie. Pricing for each of these

Dialing Walkie-Talkie Num bers

Every Walkie-Talkie number has 3 parts — an area ID, a network ID, and a member ID
— with an asterisk between each of these parts. For example: 999*999*9999.

When you place a Walkie-Talkie call, you must enter the whole Walkie-Talkie number
including the asterisks.

Tip: When you store a Walkie-Talkie number in Contacts, it is good practice to

include the whole Walkie-Talkie number including the asterisks.

Maki ng a Walkie-Talkie Ca ll

There are several ways to make a Walkie-Talkie call. This section describes how to
make a call from the following locations:

• From the Home screen

• From Contacts

• From the recent calls list

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Making a Walkie-Talkie Call from the Home Screen

On the Home screen, you can call someone by entering a phone number or a contact
name using the keypad.

As you begin pressing keys, your Smartphone displays the names from your Contacts
and recent call list whose name or phone number match your entry. You can then select
the name or number to call without having to enter the entire name or number.

Contacts appear on the Home screen with this icon and a contact list abbreviation. If
a contact contains a Walkie-Talkie number, you can make a Walkie-Talkie call to that
number even if the contact list abbreviation for the Walkie-Talkie number (PTT) is not
showing.

Note: For more i nf orma tion about contact l ist a bbre via tions, see “C ont act s, C alenda r,

and Tasks” on page 101.

Make a Walkie-Talkie call by entering a Walkie-Talkie number

1 On the Home screen, enter the Walkie-Talkie number:

• If you see the number or contact name to call, scroll to it.

• If you do not see the number or contact name, finish entering the number.

2 Press and hold the Walkie-Talkie button on the side of your Smartphone.
3 Begin talking after your Smartphone emits a chirping sound.
4 Release the Walkie-Talkie button to listen.
5 To end the call:

• Wait a few seconds for the call to end automatically.

• Press e or press m.

A Walkie-Talkie call ends automatically if there is no activity on the call for a few
seconds.

Make a call by entering a contact name

1 On the Home screen, begin entering the contact name.
2 When you see the contact name, scroll to it and then press and hold the Walkie-

Talkie button.

3 Begin talking after your Smartphone emits a chirping sound.
4 Release the Walkie-Talkie button to listen.
5 To end the call:

• Wait a few seconds for the call to end automatically.

• Press e or press m.

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Making a Walkie-Talkie Call from Contacts

You can make a Walkie-Talkie call from your contact list or from an open contact. If a
contact contains a Walkie-Talkie number, you can make a Walkie-Talkie call to that
number even if the contact list abbreviation for the Walkie-Talkie number (PTT) is not
showing.

Make a call from the contact list

1 On the Home screen, select Start.
2 Select Contacts.
3 Scroll to the contact to call.
4 Press and hold the Walkie-Talkie button.
5 Begin talking after your Smartphone emits a chirping sound.
6 Release the Walkie-Talkie button to listen.
7 To end the call:

• Wait a few seconds for the call to end automatically.

• Press e or press m.
Tip: If you have a long list of contacts, and you don’t see the contact you want, enter

the first few letters of the contact’s name. When you do this, the Smartphone
searches through the contact list and displays the name.

Make a call from an open contact

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact to call.
4 Press and hold the Walkie-Talkie button.
5 Begin talking after your Smartphone emits a chirping sound.
6 Release the Walkie-Talkie button to listen.
7 To end the call:

• Wait a few seconds for the call to end automatically.

• Press e or press m.

Making a Walkie-Talkie Call from the Recent Calls List

The recent calls list displays calls you made, received, and missed, as we ll as call alerts
you received.

If a name on the recent calls list is stored in Contacts with a Walkie-Talkie number, you
can make a Walkie-Talkie call to that number even if the PTT contact list abbreviation is
not showing.

Make a Walkie-Talkie call from the recent call list

With the Flip Open
1 From the Home screen, select St art.

2 Select Recent Calls.
3 Scroll to or select the name or number you want to call.
4 Press and hold the Walkie-Talkie button.

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5 Begin talking after your Smartphone emits a chirping sound.
6 Release the Walkie-Talkie button to listen.
7 To end the call:

• Wait a few seconds for the call to end automatically.

• Press e or press m.

With the Flip Closed
1 Press ..

2 Press the volume controls to scroll to the name or number you want to make a

Walkie-Talkie call to.

3 Press and hold the Walkie-Talkie button.
4 Begin talking after your Smartphone emits a chirping sound.
5 Release the Walkie-Talkie button to listen.
6 To end the call:

• Wait a few seconds for the call to end automatically.

• Press ..

• Open the flip and press e or press m.

Having Problems Making a Call?

Check to make sure that the Smartphone contains a valid SIM card and that the
Smartphone is turned on and unlocked, and your Smartphone is receiving an adequate
signal.

Receiving a Walkie-Talkie Call

When you receive a Walkie-Talkie call, your Smartphone emits a chirping sound or
vibrates. The name of th e caller is d isplayed on the scre en. If the n ame of the caller is n ot
in your contact list, only the caller’s Walkie-Talkie number is displayed.

You can recieve a Walkie-Talkie call with the Smartphone’s flip open or closed.

Answer a Walkie-Talkie call

1 Wait for the caller to finish speaking.
2 Press and hold the Walkie-Talkie button on the side of your Smartphone. Begin

talking after your Smartphone emits a chirping sound.

3 Release the Walkie-Talkie button to listen.

End a Walkie-Talkie call

• Press e.

• If the flip is closed, press ..

A Walkie-Talkie call ends automatically if there is no activity on the call for a few
seconds.

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Manag ing Walkie- Talkie Calls

While a Walkie-Talkie call is in progress, you can use menu commands for common
tasks. You can also go to the Home screen and access oth er features without ending the
Walkie-Talkie call.

Use me nu commands during a call

• Select Menu and then one of the commands described in the following table.

To Select this menu command

Go to Contacts
Go to the recent calls list
Go to Owner Information
Go to the messaging Inbox
Go to the messaging Calendar

Contacts
Recent Calls
Owner Inform ati on
Inbox
Calendar

Go to the Home screen during a call

• Press h.

You can then access other features from the Home screen.
To return to the call screen:

• Press m as many times as needed.

Voice Shortcuts

You can record a voice shortcut for a Walkie-Talkie number. Then, when you speak the
voice shortcut, Smartphone automatically enters the Walkie-Talkie number associated
with that voice shortcut. You can use a voice shortcut to make a Walkie-Talkie call with
the flip open or closed.

You can create only one voice shortcut for each Walkie-Talkie number. To change the
voice short cut associated with a number, simply record a new voice shortcut in place of
the old one.

You can create up to 25 voice shortcuts in all.

Create a voice shortcut

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact containing the Walkie-Talkie number you want to create a voice

shortcut for .

4 Scroll to the Walkie-Talkie number you want to create a voice shortcut for.
5 Select Menu and then Set Voice Shortcut.
6 After the audio and visual cue, begin recording the voice shortcut.
7 When prompted, repeat the voice shortcut. The Smartphone plays back the voice

shortcut.

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Use a voice shortcut to make a Walkie-Talkie call

1 While your Smartphone is idle, press and hold t. You can do this with th e fli p ope n

or closed.

2 Say the word or words that you recorded as a voice shortcut.
3 When the Walkie-Talkie number or name associated with the voice shortcut appears

on the screen, press and hold the Walkie-Talkie button.

4 Begin talking after your Smartphone emits a chirping sound.
5 Release the Walkie-Talkie button to listen.
6 To end the call:

• Press e or press m.

• Press ..

• Wait a few seconds for the call to end automatically.

Change a voice shortcut

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact containing the Walkie-Talkie number that is associated with the

voice shortcut you want to change.

4 Scroll to the Walkie-Talkie number.
5 Select Menu and then Set Voice Shortcut.
6 Select Record New.
7 After the audio and visual cue, begin recording the voice shortcut.
8 When prompted, repeat the voice shortcut. The Smartphone plays back the voice

shortcut.

Play a voice shortcut

1 On the Home screen, select Start.
2 Select Contacts.
3 Select the contact containing the Walkie-Talkie number that is associated with the

voice shortcut you want to play.

4 Scroll to the Walkie-Talkie number.
5 Select Menu and then Set Voice Shortcut.
6 To play the shortcut again, select Menu and then Playback.

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One Touch Walkie- Talkie

One Touch Walkie-Talkie sets your Smartphone to call the most recent Walkie-Talkie
number on the recent calls list, or a Walkie-Talkie number you choose, every time you
press the Walkie-Talkie button.

Set the most recent call as your One Touch Walkie-Talkie number

1 On the Home screen, select Start.
2 Select Settings and then PTT.
3 Select One Touch PTT.
4 Select Use One Touch PTT.
5 In Place call to, select Last Call.
6 Select Done.

Set another number as your One Touch Walkie-Talkie number

1 On the Home screen, select Start.
2 Select Settings and then PTT.
3 Select One Touch PTT.
4 Select Use One Touch PTT.
5 In Place call to, select Assigned Number.
6 Enter the number you want in the Number field:

• Type the number you want into the field.

• Browse to the number. Select Menu and then Browse Contacts or Browse

Recent Calls, as required. Select the number you want.

7 Select Done.

Turn off One Touch Walkie-Talkie

1 On the Home screen, select Start.
2 Select Settings and then PTT.
3 Select One Touch PTT.
4 Select Use One Touch PTT. This clears the checkbox and turns off One Touch

Walkie-Talkie.

Call Alerts

Sending a call alert lets the recipient know you want to talk to him or her on a Walkie­Talkie call.

Sending Call Alerts

When you send a call alert, the recipient’s phone emits a series of beeps, or vibrates,
and displays your name or Walkie-Talkie number.

The recipient can:

• Answer — begin a Walkie-Talkie call with the sender

• Queue — store the call alert to the call alert queue, which is a list of call alerts

• Clear — dismiss and delete the call alert

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Send a call alert

1 Enter the Walkie-Talkie number you want to send to, as you would when making a

Walkie-Talkie call. Just as with ma king a W al kie-Talkie call, you can ente r the nu mber
from the Home screen or choose it from Contacts or the recent call list.

2 Depending on how you enter the number, do one of the following:

• Select Alert.

• If Alert is not one of the soft key options, select Menu and then select Alert or

Alert/Join.

Ready to Alert appears on the display.

3 Press the Walkie-Talkie button until Alert Successful appears on the display.

Note: If the alert is not successful, this may mean the person you are trying to reach

is on a call or has their phone turned off.

Receiving Call Alerts

When you receive a call alert, you must answer, queue, or clear it. You cannot receive
phone calls or Walkie-Talkie calls until you do.

Answer a call alert

• Press the Walkie-Talkie button to make a Walkie-Talkie call to the sender.

Queue a call alert

• Select Queue.

Clear a call alert

• Select Clear.

• If the flip is closed, press ..
Note: The recent calls list also stores call alerts you have received. They appear as

Walkie-Talkie calls. Call alerts remain in your recent calls list until you delete
them or until they reach the end of the list.

Using the Call Alert Queue

When you queue a call alert, it remains in the call alert queue until you make a Walkie­Talkie call to the sender, or delete the call alert from the queue.

View call alerts

1 On the Home screen, select Start.
2 Select Call Alert Queue.
3 Scroll through the list.

View the date and time a call alert was received

1 On the Home screen, select Start.
2 Select Call Alert Queue.
3 Select the call alert you want information on.