Nextel® Connection Manager
2.0
User Guide
Discovery Communications, Inc.
Information Technology Training
One Discovery Place
Silver Spring, Maryland 20910
Nextel Connection Manager User Guide
Nextel Connection Manager User Guide
CHAPTER ONE: GETTING STARTED........................................................................................................4
Package Contents ......................................................................................................................................4
About the Nextel Connection Manager.......................................................................................................4
About the im240 Wireless Modem..............................................................................................................4
About the iDEN Network.............................................................................................................................5
About Nextel’s WiFi Network......................................................................................................................5
About Profiles and Connections.................................................................................................................5
Your Coverage Area...................................................................................................................................5
Supported Operating Systems....................................................................................................................5
Nextel Connection Manager Technical Requirements...............................................................................6
Motorola im240 Wireless Modem Technical Requirements.......................................................................6
Customer Support.......................................................................................................................................7
CHAPTER TWO: YOUR SIM CARD ...........................................................................................................8
INSERTING YOUR SIM CARD INTO THE IM240 WIRELESS MODEM....................................................................8
REMOVING YOUR SIM CARD FROM THE IM240 WIRELESS MODEM .................................................................9
CHAPTER THREE: INSTALLING YOUR SOFTWARE.............................................................................10
CHAPTER FOUR: INSTALLING THE IM240 WIRELESS MODEM..........................................................13
INSERTING THE IM240 WIRELESS MODEM ....................................................................................................14
SETTING THE DEFAULT MODEM ...................................................................................................................17
CHAPTER FIVE: CONNECTING TO THE INTERNET ..............................................................................19
PREPARING YOUR IM240 WIRELESS MODEM FOR CONNECTION ....................................................................20
PREPARING YOUR NEXTEL MOBILE PHONE FOR CONNECTION.......................................................................20
CONNECTING TO THE INTERNET (USING WIFI, IM240 OR A NEXTEL PHONE)....................................................21
DISCONNECTING FROM THE INTERNET .........................................................................................................23
CHAPTER SIX: USER INTERFACES........................................................................................................24
USER INTERFACE MESSAGES ......................................................................................................................26
NETWORK INFORMATION .............................................................................................................................27
PROFILES ...................................................................................................................................................27
CHAPTER SEVEN: DATA CONNECTIVITY..............................................................................................29
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Packet Data Connection...........................................................................................................................29
WiFi Connection........................................................................................................................................29
Circuit Data Connection............................................................................................................................30
CHAPTER EIGHT: UNINSTALLING YOUR SOFTWARE.........................................................................31
Using the Uninstall Option........................................................................................................................31
Using the Add/Remove Programs Option ................................................................................................33
CHAPTER NINE: SETTINGS .....................................................................................................................35
Start–Up Options......................................................................................................................................36
Latest Updates..........................................................................................................................................40
Device Management.................................................................................................................................43
WiFi Scanner ............................................................................................................................................45
HotSpot Locator........................................................................................................................................46
Configuration.............................................................................................................................................47
SIM PIN Management ..............................................................................................................................62
Applications...............................................................................................................................................67
CHAPTER TEN: TROUBLESHOOTING...................................................................................................71
Nextel Customer Support .........................................................................................................................71
NEXTEL TERMS AND CONDITIONS ........................................................................................................72
MOTOROLA SAFETY AND GENERAL INFORMATION..........................................................................81
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DECLARATION OF CONFORMITY
Per FCC CFR 47 Part 2 Section 2.1077(a)
Nextel Connection Manager User Guide
Responsible Party Name: Motorola, Inc.
Address: 8000 West Sunrise Boulevard
Plantation, FL 33322 USA
Phone Number: 1 (800) 453-0920
Hereby declares that the product:
Product Name: im240
Model Number: H70UAA9RR1AN
Conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d) and section 15.109(a)
Class B Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is su bject to
the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communica tions.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Chapter One: Getting St arted
Thank you for choosing the Nextel® Connection Manager software application as your gateway to wireless
remote networking, from any location where iDEN or Nextel WiFi network service is available within the United
States. You will also have remote wireless access from certain locations in Canada and Mexico. Please refer to
the section on the Nextel WiFi HotSpot locator in Chapter Seven: Data Connectivity for more details.
The Nextel Connection Manager software application seamlessly interoperates with the im240 Wireless Modem
and other Nextel Internet enabled mobile devices. This guide will show you how to:
• Install the Nextel Connection Manager
• Install the im240 Wireless Modem
• Connect to the Internet
• Use the Nextel Connection Manager settings
Package Contents
Your Nextel Connection Manager and im240 Wireless Modem package contai n the following:
• Nextel Connection Manager Installation CD-ROM
• im240 Wireless Modem
• Protective jewel case
• SIM (Subscriber Identity Module) card
• Detachable, L-shaped antenna
• External, flexible antenna
• Antenna bag
About the Nextel Connection Manager
The Nextel Connection Manager is a single-click software application that gives you remote access to the Internet
over Nextel’s WiFi network, Nextel’s iDEN (Integrated Digital Enhanced Network) packet and circuit switched
network and LAN. Using a wireless PC card such as the im240 Wireless Modem, you can run the Nextel
Connection Manager on a Windows PC. The Nextel Connection Manager also has its o wn mobile phone
database and can interoperate with a variety of Nextel iDEN mobile phones and WiFi devices.
About the im240 Wireless Modem
The im240 Wireless Modem is a wireless network PC card that helps you connect to the Internet from any
wireless location in the United States. The im240 Wireless Modem offers network access to the service provider
of your choice through the iDEN network.
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About the iDEN Network
The iDEN network features enhanced technology that was created by Motorola a nd is deployed by Nextel. With
the iDEN network, the capabilities of mobile radio technology combine with the functionality of two-way radio,
telephone, text messaging, and data transmission protocol into one streamlined network.
You need to have an account with Nextel in order to access the iDEN network, as well as use either the im240
Wireless Modem or another Nextel mobile device. You will get a SIM card with your im240 Wireless Modem and
with other Nextel mobile devices. The SIM card contains account information and must be inserted into the
appropriate Nextel device anytime you use it.
Before you can use the im240 Wireless Modem, you will need to install the Nextel Connection Manager, as well
as ensure that your im240 Wireless Modem is configured to use with your account. Instructions on completing
these steps are provided in the chapters that follow. Once you install the Nextel Connection Manager and
configure the im240 Wireless Modem, you may access the Internet.
About Nextel’s Wi Fi Network
Nextel has a collection of several thousand WiFi HotSpots available throughout the United States. A Nextel WiFi
customer can go to any of these locations, and use the Nextel Connection Manager software to login, without
having to pay a fee for each use. To find a Nextel WiFi HotSpot near you, please refer to the HotSpot Locator
section in Chapter Nine: Settings.
About Profiles and Connections
The Nextel Connection Manager’s Profile utility allows you add, modify or delete profiles, as well as define the
current active profile. A profile is a list of possible network connections that you designate the Nextel Connection
Manager to access, in order of preference. For instance, you may designate a profile that allows the Nextel
Connection Manager to search for Nextel WiFi connections first, and non-Nextel WiFi connections second.
It may be useful to have a number of profiles from which to select, depending on your location and network
availability. Once the correct profile is active, it enables the quickest available connection, since the software
avoids unnecessarily scanning for networks that are not available. After installing Nextel Connection Manager
you will have one profile already pre-defined. This will give you quick and easy access to the Nextel network. In
order to use a non-Nextel WiFi network (such as your home or work network), you will need to add more
connections, which you will later add to your profile.
For more information on how to add or modify profiles and connections, please refer to the Configuration section
of Chapter Nine: Settings.
Your Coverage Area
Your coverage area extends to any U.S. location where Nextel’s iDEN or WiFi network service is available.
Supported Operating Systems
The Nextel Connection Manager and the im240 Wireless Modem are functional in PCs running the following
versions of Microsoft® Windows operating system:
• Microsoft Windows 2000 Service Pack 3 and 4
• Microsoft Windows XP
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• Microsoft Windows XP Service Pack 1
• Microsoft Windows XP Service Pack 2
Nextel Connection Manager Technical Requirements
To run the Nextel Connection Manager, your PC should meet the following minimum requirements:
• Processor: Pentium II processor, Min 350 mhz.
• Internal memory: 128 MB RAM
• Disk Space: 100 MB
• Remote Access Services: Components must interface with TCP/IP protocol
• Microsoft Internet Explorer: Version 5.5 or later
Note: You need administrative rights to install software on Windows 2000 or Windows XP.
Note: Nextel Connection Manager cannot be run when a user is logged on as Guest User.
Motorola im240 Wireless Modem Technical Requirement s
To install the im240 Wireless Modem onto your PC, you will need the following:
• An im240 Wireless Modem (provided in your package)
• A Nextel Connection Manager Installation CD-ROM (provided in your package)
• An IBM-compatible PC with a CD-ROM or DVD drive
• A PCMCIA Type II slot on your PC
• One of the following operating systems installed:
Windows 2000 Service Pack 1 or 2, 3, and 4
Windows ME, Windows NT
Windows XP Service Pack 1 and 2
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Customer Support
Nextel Connection Manager User Guide
For Nextel Connection Manager customer support call 1-800-639-6111 or visit
For im240 Wireless Modem customer support visit
www.mot.com/iDEN.
www.nextel.com.
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Chapter Two: Your SIM Card
Please go to the next chapter if you are not using an im240 Wireless Modem.
This chapter guides you through the steps necessary to use your SIM card. The SIM card is a small plastic
memory chip that you insert into the im240 Wireless Modem. It has all of your personal account information
including your account password, which enables you to access to the Nextel Connection Manager. For more
information on your SIM card, such as disabling, enabling, or changing your SIM PIN (Personal Identification
Number), please refer to the section on SIM PIN Management in Chapter Nine: Settings. Follow the steps below
to:
• Insert your SIM card
• Remove Your SIM card
Note: You must install the Nextel Connection Manager
PC. If you attempt to use the modem prior to loading the Nextel Connection Manager, your modem will not work.
Please wait until the system prompts you to insert the im240 Wireless Modem, before doi ng so.
Inserting Your SIM Card Into the im240 Wireless Modem
1 Turn the im240 Wireless Modem face-up so that the SIM card slot is in the bottom left corner of the modem.
2 Pick up the SIM card along its edges by gently holding the card between two fingers. Be careful not to touch
the gold side of the card, because fingerprints and debris may make the SIM card difficult to read.
before you insert the im240 Wireless Modem into your
3 Insert the square edge of the SIM card into the im240 Wireless Modem. As you slide it into the slot, the white
side of the SIM card should be facing upward, and the gold side of the SIM card should be fa cing downward. The
clipped edge of the SIM card should be on the lower left corner of the im240 Wireless Modem slot, as you insert
the SIM card.
Note: You must install the Nextel Connection Manager software
Modem into your PC. If you attempt to use the modem prior to loading the Nextel Connection Manager, your
modem will not work. Please wait until the system prompts you to insert the im240 Wireless Modem, before
doing so. For more information on the software installation process, please refer to Chapter Three: Installing
Your Software.
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before you insert the im240 Wireless
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4 Continue to push the SIM card into the im240 Wireless Modem until the SIM card stops moving. Your SIM
card is now properly inserted.
Removing Your SIM Card From the im240 Wireless Modem
1 Click the Unplug or Eject Hardware icon in your system tray to stop the im240 Wireless Modem from
further processing. Note: If you remove the im240 Wireless Modem before you click the Unplug or Eject
Hardware icon, you may lose data.
2 Press the eject button near the PCMCIA slot to remove the im240 Wireless Modem from your PC.
3 Hold the im240 Wireless Modem in one hand. With the other hand, place a finger on the SIM card and slide it
out of its slot so that it protrudes slightly from the edge of the im240 Wireless Modem.
4 Gently hold the edge of the SIM card between two fingers as you completely remove the SIM card from its slot.
Be careful not to touch the gold side of the card, because fingerprints and debris may make the SIM card difficult
to read.
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Chapter Three: Installing Your Software
This chapter guides you through the steps necessary to install the Nextel Co nnection Manager on your PC. The
Nextel Connection Manager allows you to view and manage your network connections.
Note: It is important to install the Nextel Connection Manager
your PC. The software will prompt you when it is time to insert the im240 Wireless Modem. If you attempt to use
the im240 Wireless Modem prior to installing the Nextel Connection Manager, the modem wi ll not work.
If you would like to connect your Nextel Mobile phone to your computer in order to access the Internet, please
install the Nextel Connection Manager as explained below, then refer to the Settings – Device Management
section in Chapter Nine: Settings
To install the Nextel Connection Manager, follow steps below:
• Load the CD into your PC
• Accept the license agreement
• Choose the file location where you would like to install the Nextel Connection Manager
1 Insert the CD into the CD ROM drive of your PC. The Setup.exe file will start automatically and an
InstallShield® Installation wizard appears. Note: If the Nextel Connection Manager does not start automatically,
click the Setup.exe file to install the software.
2 Click Next to continue with the installation.
before you insert the im240 Wireless Modem into
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3 The License Agreement window appears. Read the license agreement. Select I accept the terms of the
license agreement. Click Next.
4 The File Location window appears. To store software in the file location shown by the system, click Next.
Note: To store the software in a different location, click Change and select the appropriate file folder. Follow the
prompts to begin installation.
5 The Nextel Connection Manager software automatically begins to install on your PC. Click Next. As the
software continues to load, the Setup Status window gives you a progress update.
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6 You will be asked if you want to install the drivers for Motorola im240 Wireless Modem. If you are using this
device please select Yes and then Next. For details on installing the Motorola im240 Wireless Modem please see
Chapter Four: Installing Your Modem. The im240 device is not required to use the Nextel Connection Manager
software.
7 Once the Nextel Connection Manager software installation is complete, the system will ask if you would like to
reboot the pc now or wait until later. Make sure to save all your current work before rebooting.
8 After you reboot the PC, double-click the Nextel icon on your desktop or select it from the Start/Programs
menu to launch Nextel Connection Manager.
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Chapter Four: Installing the im240 Wireless Modem
This chapter guides you through the steps necessary to install your im240 Wireless Modem, which you should
install only after you install the Nextel Connection Manager. The im240 Wireless Modem automatically connects
at the highest possible transmission speed. To install your im240 Wireless Modem, follow the steps below:
• Attach the antenna to the im240 Wireless Modem
• Insert the im240 Wireless Modem into the PCMCIA slot on your PC
• Follow the software prompts to set the im240 Wireless Modem as your default modem
Attaching the Antenna
There are two antennas available on the im240 Wireless Modem: the detachable L-shaped antenna and th e
external antenna. Use the detachable L-shaped antenna whenever you use the im240 Wireless Modem. It helps
you get the signal you need in order to make a strong Internet connection. Details on using the detachable Lshaped antenna are explained below. The external antenna is to be used only when you are unable to get a
strong signal with the detachable L-shaped antenna, such as on overcast days. For more information on using
the external antenna, please refer to Chapter Ten: Troubleshooting.
Detachable L-Shaped Antenna External Antenna
To secure the detachable L-shaped antenna to the im240 Wireless Modem, follow the steps below:
1 Lay the im240 Wireless Modem flat, so that the SIM Card is facing you.
2 Locate the two antenna slots in the top left corner of the card, along its edge.
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3 Insert the plug for the detachable L-shaped antenna into the slot at outer edge of the card.
Inserting the im240 Wireless Modem
Note: Do not insert the im240 until prompted to do so by the Nextel Connection Manager Software.
1 If you are trying to install the im240 while installing the software and have selected yes on the following screen,
please proceed to the next step.
2 The im240 Installer screen appears. Insert the im240 Wireless Modem into the PCMCIA slot on your PC.
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3 Wait for the Found New Hardware wizard to recognize the new im240 Wireless Modem. The system pre-
selects the Install software automatically option. Click Next.
Note for Windows XP users
only: After you click Next (in the previous step), Windows XP displays an
additional Found New Hardware screen. The screen lists several types of PC cards. Select the Motorola
im240 PC Card modem option. Click Next and continue to the next step.
4 The system displays a Hardware Installation screen that states the Windows Logo Testing has not verified the
compatibility of the software. Click Continue Anyway.
5 The im240 Installer screen reappears indicating you have successfully installed the im240 Wireless Modem.
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Leave the im240 Wireless Modem card in the PCMCIA slot. Click Finish.
Note for Windows
XP users only: Your
Installation Complete
screen will look like
this:
6 The Install screen appears. The system displays a message stating you must restart your PC to complete the
modem installation process. Click OK. The PC automatically shuts down.
7 Wait approximately 15 seconds for your PC to restart automatically. Note: If your PC does not start
automatically, reboot it manually. Continue to the next page to set the default modem.
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Setting the Default Modem
Once you reboot your PC, the Nextel Connection Manager icon appears. To continue with the modem
installation, follow the steps below.
Click the Nextel Connection Manager icon.
After you install the Nextel Connection Manager software the software will automatically scan for installed
devices. If you have only one LAN, WiFi, and Nextel device installed these will be set as default for each
connection. If there is more than one device that can handle a specific connection, you will have to manually
select which device to use.
If you see the following error message go to the next step.
1 Click Settings. Click Device management. If you prefer to wait until later to install the default modem,
please refer to the Device Management section of Chapter Nine: Settings.
2 To add a WiFi device, highlight WiFi and click Select. Otherwise, highlight Nextel and click on Select.
3 Choose the appropriate device from the Select Default Devices screen.
4 If your device is not displayed on this window, click Install Device.
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5 The Install New Device window appears, select the modem model and the manner of connection fro m the
drop-down lists. Click OK.
Choose the
manner of
connection from
-
Choose the modem
model from the
drop-down list.
For more information on connecting to the Internet, please refer to Chapter Five: Connecting to the Internet.
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Chapter Five: Connecting to the Internet
This chapter guides you through the steps necessary to connect to the Internet, usin g LAN, WiFi, Nextel (packet
data iDEN) or CircuitData (iDEN network).
Nextel Connection Manager is pre-configured to start with a Profile with four Connections in it. When started the
software will automatically search the available connections that are specified in the list. If it cannot find the first
one (LAN) it will move on to the next connection and so on until an available connection is found or the complete
list has been scanned.
To connect over a LAN connection you need to have a LAN adapter installed on Your PC. In most cases this will
be built in on Your PC and all you have to do is to attach a cable and connect. Should specific settings be
required to gain access please contact your local IT-Administrator.
To connect through a WiFi connection you must be in an area that has WiFi coverage. If a Nextel WiFi network is
present the software will automatically try to connect to this network. Should user credentials be necessary, you
will be asked to provide them. You can also choose to save these credentials for future connections.
In order to use WiFi you must have a WiFi enabled device installed on your PC. You can use either an 802.11b or
an 802.11g device, as long as it is NDIS 5.1 compatible.
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Preparing your im240 Wireless Modem for Connection
To use your im240 Wireless Modem You must only attempt to use the modem after you install the Nextel
Connection Manager software. To use your im240 Wireless Modem, follow the steps below:
• Insert modem into the PCMCIA slot
• Launch the Nextel Connection Manager software
1 Insert the im240 Wireless Modem into the PCMCIA slot on your laptop PC. Note: Make sure the detachable
L-shaped antenna is securely inserted into the antenna slot on the im240 Wireless Modem before you insert the
modem into the PC. To launch the Nextel Connection Manager software, continue to the next page.
Preparing your Nextel Mobile Phone for Connection
To use your Nextel Mobile Phone, follow the steps below:
• Turn on your Nextel Mobile Phone
• Connect your Nextel Mobile Phone to your computer
• Launch the Nextel Connection Manager software
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Connecting to the Internet (using WiFi, im240 or a Nextel phone)
1 Single-click the Nextel Connection Manager icon to run the software. The main user interface screen
appears.
2 The prompt at the top of the main user interface screen changes from No Service to Initializing, as the
im240 Wireless Modem registers with the network. If you are using the im240 Wireless Modem, the LED light
on the modem turns solid red.
Note: You may be prompted to login if you are at a Nextel WiFi hotspot.
3 Once the modem completes packet data registration with the network, the prompt at the top of the main user
interface screen changes from Initializing to Nextel. If you are using the im240 Wireless Modem, the LED light
on the modem flashes green.
If you do not have a MyNextel member
name and password, please visit
www.Nextel.com website or contact Nextel
Customer Support for further assistance.
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4 Click the Connect button at the top of the screen.
5 The Nextel Connection Manager connects to the Internet. A system clock appears at the bottom of the main
user interface screen. This clock keeps track of the amount of time you are connected to the Internet.
Status Light on your im240 Wireless Modem
• Flashing red: Registering. Your modem is registering with your service provider’s network. Please wait.
• Solid Red: No service. Your modem cannot register with the network. The modem will continue trying to
register every two minutes until it is powered off.
• Flashing Amber: Unit registered. No packet data service.
• Flashing Green: In service. Your modem has successfully completed packet data registration.
• Solid Green: Transmitting or receiving data.
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Disconnecting From the Internet
The Nextel Connection Manager main user interface screen is shown below. To disconnect from the Internet,
click the Disconnect button at the top of screen.
To disconnect
from the
Internet, click the
Disconnect
button.
Note: If you have set up your connect options (under Start-Up Options) to prompt you before the Nextel
Connection Manager actually terminates a session, the system may ask you Are you Sure You Want to
Disconnect? Click Yes to terminate the connection.
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Chapter Six: User Interfaces
This chapter guides you through the user interface options available on the Nextel Connection Manager. The
different user interfaces may be minimized and adjusted to fit your needs. To move a window click and hold the
upper part of the window and drag the window to it’s new location. To access the Nextel Connection Manager’s
user interfaces, follow the steps below.
1 To access the Nextel Connection Manager from your PC, click the icon located on your desktop.
2 The main user interface appears. To connect to the network, click the Connect button at the top of the
screen.
To connect, click the Connect button.
Signal Strength and Quality Statistics
Settings Button
Message from Nextel
3 If you do not want to display the user interface settings, click Settings to modify the view. The buttons for
Configuration, Diagnostics, SIM PIN Management, Device Management, Latest Updates, Start-Up Options,
Hotspot locator and WiFi scanner will be minimized from view. If you later decide to display the user settings,
click Settings and the buttons will reappear.
4 The application field will show you all configured applications. These applications options are user defined and
can be used to launch third party applications.
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5 To further minimize the user interface, click the in the top right corner of the screen. If you later decide to
expand the view, click the
again.
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User Interface Messages
When you click on the different user interface prompts, make sure to single-click, rather than double-click, the
prompts. When you double-click the prompts, you may mistakenly cancel the action you just requested.
The No Service prompt means you have launched the Nextel Connection Manager, but are not yet ready to
connect to the Internet, or there is no available Nextel or WiFi network at your current location for your active
profile.
The Initializing prompt means the im240 Wireless Modem is registering with your service provider and/or the
WiFi HW is setting up your WiFi association.
The Nextel prompt means you have launched the Nextel Connection Manager, the im240 Wireless Modem has
registered with the network. It also means that your WiFi hardware has associated to the WiFi network in your
profile, and you are now ready to connect to the Internet.
The Connecting prompt means that the Nextel Connection Manger is setting up a connection to the Internet.
The Disconnect prompt means you may now single-click the prompt to end the Internet connection.
The Disconnecting prompt means your Nextel Connection Manager is disconnecting from the current Internet
connection.
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Network Information
Signal indicators
The Network Information section shows two sets of signal indicators, for both WiFi and the Nextel network. The
signal strength and quality indicators to the left relate to the Nextel network, while the signal strength indicator to
the right is for WiFi. The network name above the WiFi signal indicator says Nextel Wireless whenever a Nextel
WiFi network has been detected. If another WiFi network has been detected and is in the active profile, the WiFi
SSID will appear.
If both sets of signals are visible, one will display grey signal indicators, while the other will display either red,
yellow or green indicators. If you were to click Connect, the network displaying the color indicators will be the
network that connects to the Internet. The active profile determines which network has priority You can instruct
the Nextel Connection Manager to use the other network by using the manual override function. To do so, click
the check box next to the signal indicator of the network you most prefer (either Nextel or WiFi).
The different colors of the signal strength indicator will change from red (low signal strength), to yellow (good
signal strength), to green (excellent signal strength).
Speedometer
The speedometer located towards the left of the Network Information section indicates the current download
speed. The Speedometer is divided according to the following data speeds:
• Level 0 = 0 kbps
• Level 1 = >0 - 20 kbps
• Level 2 = >0 - 20 kbps with Speed proxy active
• Level 3 = 20 - 40 kpbs
• Level 4 = 20 - 40 kpbs with Speed proxy active
• Level 5 = 40 - 100 kpbs
• Level 6 = 40 - 100 kpbs with Speed proxy active
• Level 7 = 100 - 1 mbps
• Level 8 = >1 mbps
Profiles
To manually select a profile, click Profiles on the main user interface screen. A list of all configured profiles will
appear. You can select the one you would like to use for the next connection.
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For more information on how to use and configure profiles please refer to Chapter Nine: Settings.
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Chapter Seven: Data Connectivity
This chapter discusses the different types of data connectivity available with the Nextel Connection Manager.
Packet Data Connection
Packet data allows you to access the Internet, send and receive e-mail, and transfer files over the packet data
network, using standard IP applications. Packet data transmits packets (blocks) of data at high speeds. The data
is sent over the Nextel Wireless Network. Packet data compresses your files, which cuts down on the amount of
time it takes to send e-mails and load Internet pages. A Nextel packet-data connection is pre-configured in the
Nextel Connection Manager software.
Connecting via Packet Data
You can run any standard TCP/IP application during a packet data session. Please note that during an active
packet data session, any software configured for use with other service providers may need to be reconfigured for
use with your own service provider.
When connecting over the Nextel network, the Nextel Connection Manager software is configured to use a
compression client, included in the software package. The compression software will increase the usability of
your connection by compressing pictures and other large files. It will also increase the download speed. For
more information on how to configure the compression client, please refer to he Configuration section of Chapter
Nine: Settings.
WiFi Connection
A WiFi connection allows you to access the Internet, send and receive e-mail, and transfer files over the pa cket
data network, using standard IP applications. A Nextel WiFi connection is pre-configured in the Nextel
Connection Manager software. The WiFi connection works at speeds higher than those available with packet
data connection. Data transmitted over the Nextel WiFi network is not compressed.
You can scan for existing WiFi networks using the WiFi Scanner. To search for the nearest Nextel WiFi HotSpot,
please use the HotSpot locator. For more information on using the WiFi Scanner and the HotSpot locator, please
refer to the HotSpot Locator section of Chapter Nine: Settings.
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Circuit Data Connection
Circuit data provides a dedicated connection for transmitting data. The connection is maintained until broken by
one of the connected parties. You can use the im240 Wireless Modem to connect to either the Internet or to a
corporate server using a PPP or Dial-up network connection (circuit data). Circuit data allows you to send and
receive data over the circuit-switched cellular channel just as you would use a standard telephone network.
The compression icon
usually green, however it turns red when the connection is using circuit data.
Connecting via Circuit Data
To use the im240 Wireless Modem to transmit circuit data, contact your ISP or IT department for specific
instructions on setting up a modem to access their server. You will need to obtain the phone number of the ISP
or corporate server, as well as your network username and password.
appears on the system tray once you make a circuit data connection. The icon is
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Chapter Eight: Uninstalling Your Software
This chapter guides you through the process of uninstalling your Ne xtel Connection Manager software. It may
occasionally become necessary to uninstall your software when you upgrade to the latest version of the Nextel
Connection Manager. To uninstall the Nextel Connection Manager, you may choose either of two methods.
• Run the Uninstall option from the Start menu, or
• Run the Add/Remove Programs option from the control panel.
Using the Uninstall Option
The preferred method of removing the Nextel Connection Manager software from your PC is via the Uninstall
option. To use the Uninstall option, follow the steps below.
1 Click the Start menu on your PC desktop.
2 Select Programs from the pop-up menu.
3 Select Nextel Connection Manager from the pop-up menu.
4 Select Nextel Connection Manager Uninstall or Repair from the pop-up menu.
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5 If the Install Program as Other User screen appears, you may choose to run the Uninstall program under
your own user id. You may also choose to run the program as a different user, such as an administrator. Select
the option that best fits your needs and click OK.
Note: Only users with Administrative rights
can uninstall the Nextel Connection
Manager.
6 Once the program is uninstalled, the InstallShield wizard window displays an InstallShield Wizard Complete
message. Click Finish. The Nextel Connection Manager is now uninstalled.
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Using the Add/Remove Programs Option
The preferred method of removing the Nextel Connection Manager software from your PC is via the Uninstall
option, as explained on the previous page. However, if you are unable to use the Uninstall option, use the
Add/Remove option, explained below.
1 Click the Start menu on your PC.
2 Select Settings from the pop-up menu.
3 Select Control Panel from the pop-up menu.
4 When the Control Panel window appears, click Add/Remove Programs.
5 When the Add/Remove Programs window appears, click Nextel Connection Manager.
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6 Click Change/Remove to modify the application or to delete the software from your PC.
7 Once the program is uninstalled, the InstallShield wizard window displays an InstallShield Wizard Complete
message. You can select to reboot the computer now or wait and reboot later. After you reboot the PC, your
Nextel Connection Manager software will be uninstalled.
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Chapter Nine: Settings
This chapter guides you through the Settings option available on the Nextel Connection Mana ger. The Nextel
Connection Manager has eight settings buttons, which allow you to view, update, edit, and manage features
available on the software. The eight Nextel Connection Manager settings are listed below:
• Start-Up Options
• Latest Updates
• Device Management
• Configuration
• Nextel Diagnostics
• SIM PIN Management
• HotSpot locator
• WiFi Scanner
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Start–Up Options
Start-Up Options allows you to edit the appearance of your start-up settings. There are three window tabs under
the Start-Up Options screen. They are:
• General
• Connect
• Window
To access Start-Up Options, follow the steps below.
1 Click Start-Up Options from the main user interface screen.
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The User Settings screen appears. It has three tabs. The General tab has both the Autostart option and the
Plug-and-Play option.
The Autostart option enables your Nextel Connection Manager software to launch immediately after you turn
on your PC.
The Prompt Me for Plug and Play Devices option allows you to receive a pop-up message about the different
devices that are compatible with the Nextel Connection Manager.
The Auto Scan for Networks in Active Profile will set the software to automatically check for available
networks in the specified interval. This scan will check for all networks specified in the active profile.
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The Connect tab allows you to set network disconnect and reconnect options.
The Automatically Connect on Application Start-up option automatically connects to the Internet whenever
you click on the Nextel Connection Manager icon. The active profile is used to determine the connection type.
The User Confirmed Disconnect option prompts the Nextel Connection Manager to verify that you actually
want to disconnect before it terminates the Internet connection.
The Connect Retry option allows you to set the Nextel Connection Manager to prompt you before it attempts
to reconnect to the Internet, in case the first connection attempt fails.
The Automatically Reconnect on Lost Connection option allows you to set the number of times, as well as
the specific intervals, in which you want the Nextel Connection Manager to attempt to re-establish an Internet
connection if the connection is dropped. This feature applies in the event that a user is connected to the Nextel
Wireless Network (not WiFi), and the connection drops without the user hitting Disconnect. When this happens,
the Nextel Connection Manager attempts to re-establish connection based on the active profile.
The Unlimited Connect Tries option allows you to set the Nextel Connection Manager so that it may make
unlimited attempts to automatically connect or reconnect to the Internet.
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The Window tab enables you to set your window size and position within your PC screen (such as always on
top). You may also choose your Window Start-up Size such as Normal, Small, or Statistics. Default Start-Up
size is normal.
The Normal option collapses all the features on the main user interface screen (Applications, Network
Information, Profiles and Settings).
The Small option gives you the smallest view of the Nextel Connection Manager main user interface screen.
The Network Information option expands the Network Information section on the main user interface screen.
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Latest Updates
The Nextel Connection Manager automatically checks for updates. However, you may manually access Nextel
Connection Manager updates by using the Latest Updates option. To access the Latest Updates option, follow
the steps below.
Note: It is advisable to download upgrades when connected over a high-bandwidth connection, such as WiFi or
LAN.
1 Click Latest Updates from the main user interface screen.
2 Click Start. The Nextel Connection Manager software automatically:
• Connects to the host server
• Checks for available updates
• Downloads and installs the new updates
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3 If you would like the updates to continue in the background, select Download Updates Silently in
Background.
4 The software detects the updates for the installation. Select the files you want to download and install.
Note: If you would like to wait to update
the Nextel Connection Manager, at the
drop-down menu in the bottom right
corner of the screen, click Click Snooze
to delay. Select the timeframe in which
you want to download the software.
Click Snooze.
5 Click OK. The Update screen reappears and shows the newly added update files were downloaded
successfully.
6 The newest version of the Nextel Connection Manager begins to download. The software displays a progress
chart as it saves files to your PC.
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7 Once the download is complete, a Nextel Patch installation wizard appears. Click Next and follow the prompts
to complete the Nextel Connection Manager update.
Note: You will need to be logged on as an administrator to install the updates.
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Device Management
The Device Management option allows you to install and set default devices. To access the Device Management
option, follow the steps below.
1 Click Device Management from the main user interface screen.
2 The Default Device screen appears. Click on the connection type you want to set a default modem for. Click
Select. A list of installed devices appears.
3 Select the appropriate device and click OK. Should your preferred device not appear in the list click the Install
New Device button found at the bottom of the screen. Note: If the modem you want to use is not listed, please
continue to the next step.
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4 Click Install Device. When the Install New Device screen appears, choose your modem model from the dropdown list. Choose the manner in which you want to connect the modem (i.e., using a PC Card) from the dropdown list. Click OK. Follow the prompts to install the modem for the device you have selected.
Choose the modem type from the
drop-down list
Choose the modem make and
model from the drop-down list
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WiFi Scanner
Using the WiFi Scanner
The following screen appears when you click on the WiFi Scanner button. When using the default Nextel profile,
you do not have to use the scanner if you are trying to connect to a Nextel WiFi HotSpot.
The
Some WiFi networks will send out their name so that a scanner can find them. Other WiFi networks will not
publish their names, in which you must manually enter the name (SSID) of the network in order to find and access
it.
Click the Refresh button to scan the local area for wireless networks. Only broadcasting networks can be found
by the WiFi scanner. You can click the Connect button to initiate a connection attempt to the wireless network
(you will be prompted to configure settings).
Connections that are "greyed out” have been pre-configured in the software and cannot be modified.
To connect to a non-broadcasting network you will need to manually enter the SSID for that network. The system
displays the following details for each network in the list:
SSID: Unique name identifying the Wireless LAN. Typically the Wireless Access Point broadcasts this.
Note: Not all networks broadcast their SSID.
Connection: If a Connection to the SSID has already been created, the connection name is listed here.
Encryption: Indicates if the network uses encryption. If so, you will have to specify a key to allow connection.
For details on the network key please contact your service provider.
Note: Nextel Connection Manager does not support 802.1x.
logo means that a Nextel WiFi hotspot has been detected.
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HotSpot Locator
The HotSpot locator helps you find the nearest Nextel WiFi HotSpot by searching by Category, Country, State,
City or Street address. After clicking search, the list of available HotSpots will be displayed. By selecting a
network and clicking properties you will get additional information on that specific network. This tool will show you
where to find the nearest WiFi HotSpot, however it will not help you to connect to this network.
You can also use your WiFi subscription to login via the LAN cable in certain hotel rooms. Follow the se dire ctions
to use the LAN cable in your hotel room:
1 Do not start up the Nextel Connection Manager.
2 Follow the directions that the hotel provides.
3 When the browser comes up, click the Connection Options link.
4 Click Nextel.
5 Click on Continue.
6 Enter you MyNextel member name and password.
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Configuration
The configuration options will let you view and modify some basic system settings such as Settings default
devices for you connections, create and modify applications, profiles and connections, chang e start-up options,
etc. In this chapter these different settings will be explained in more detail.
Configuration – Diagnostics
Diagnostics will give you information about the setup of your system, as well as information useful for support
issues.
Under this option you will find the following tabs: Diagnostics, Log and Shortcuts.
Diagnostics
Under this tab you will find information on the setup of your system. It can show information on installed devices,
third party applications (i.e. compression software) and also system configuration.
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Log
Here you will see the log file that contains all commands sent to the device in use. You will also have the option
to save the log file so that you can send this to support for further help if needed.
Shortcuts
This tab gives you quick access to some useful system information, as well as the folder containing configurations
files for Nextel Connection Manager.
Configuration – Profiles
The Nextel Connection Manager’s Profile utility allows you add, modify or delete profiles, as well as define the
current active profile. A profile is a list of possible network connections that you designate the Nextel Connection
Manager to access, in order of preference. For instance, you may designate a profile that allows the Nextel
Connection Manager to search for Nextel WiFi connections first, and non-Nextel WiFi connections second.
It may be useful to have a number of profiles from which to select, depending on your location and network
availability. Once the correct profile is active, it enables the quickest available connection, since the software
avoids unnecessarily scanning for networks that are not available.
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After installing Nextel Connection Manager you will have one profile already pre-defined. This will give you quick
and easy access to the Nextel network. In order to use a non-Nextel WiFi network (such as your home or work
network), you will need to add more connections, which you will later add to your profile.
Profiles
The pre-configured profile is named Nextel and contains the following connections. This profile cannot be
changed:
• LAN – no specific settings.
• Nextel WiFi –By default if a Nextel WiFi network is present, you will see a WiFi signal. Clicking Connect
will prompt you to enter your MyNextel.com member name and password for access.
• Nextel – Contains pre-configured details for connecting over iDEN packet data. If you have coverage and
have either an im240 or a Nextel phone connected, you will see a Nextel signal.
• CircuitData – Contains Pre-configured settings for connecting over iDEN circuit data network. If you have
coverage the connection will be automatic.
If you click the Connect button when using the default Nextel profile, the software will first attempt to connect you
to a LAN connection, then to a Nextel WiFi HotSpot (if available), and finally to the Nextel wireless network (if
available).
The main user interface screen is shown below.
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Create a New Profile
The Profile view lists the available profiles. You may add a new profile definition or edit existing profiles.
Under Settings you may select the priority of the connection types.
In the right-hand panel, all Available Connections are listed.
In the Applications tab you may define the applications you want to launch after one of the profile’s connections is
established. For more information on Applications, please refer to the Applications section, found later in this
chapter.
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Connections
When a new connection is created, several general properties are defined including name, application launch etc.
You also define bearer type (WiFi, LAN, Nextel, etc.) and connection properties.
You would need to create another connection to use your home or work WiFi network. You can also create
another connection if you would like to automatically start an application such as a VPN when that connection is
successful.
Connection properties differ depending on the bearer type chosen. These properties are configured using a
number of tabs accessible by clicking on the Properties button. Some properties tabs, such as Internet Protocol
and Proxy settings, are common to all connection (bearer) types, whereas others contain unique setting s for that
bearer.
Note: It is not possible to modify a connection if you are currently using the Internet via that same connection.
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The Configuration-Connections option allows you to choose the connections you would like to configure. To
access the Configurations - Connections option, follow the steps below.
1 Click Configuration from the main user interface screen.
2 The Configuration screen appears. Click the Connections icon.
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3 The Connections screen appears with a listing of connection types. Select the type of connection you want to
create, LAN, Nextel, CircuitData or Nextel WiFi. Click OK.
Note: If you select Nextel, a bytemobile compression icon
appears in the system tray. This icon means that data is being
compressed and sent at a high rate of speed, which allows you
to load Internet pages quickly and navigate the Internet faster.
For more information on connection types, please refer to
Chapter Seven: Data Connectivity.
Modifying a Connection
The connections possible to modify is the LAN and CircuitData connections. The other pre-configured
connections are locked to prevent corruption of the settings.
To add a connection or modify a connection (in this example a LAN connection is used), follow the steps below.
1 To modify a connection, from the Connections main screen select the co nnection. Click Properties.
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2 The Connections Settings screen appears. It displays the Connection Name, Network Type, General tab, and
Applications tab. When you click Settings while in the General tab, other screens appear, enabling you to:
• Further adjust settings
• Create and access applications
When you click Settings while in the Application tab, you can specify applications and adjust application start-
up options.
3 Click Settings. The LAN Settings screen allows you to adjust settings for the:
• Internet Protocol
• Proxy
• Security
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Configuration – Select Active Profile
The Configuration - Select Active Profile option allows you to choose the active profiles you would like to
configure.
Setting a profile as Active mean that this particular profile will be used by all applications configured to use the
active profile. It is however possible to specify a Profile to be used for each application. To access the
Configuration - Select Active Profile option, follow the steps below.
1 Click Configuration from the main user interface screen.
2 The Configuration screen appears. Click the Profiles icon.
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3 The Profile screen appears. Select the profile you want activate. Click Set Active and then OK. Your profile
is now active.
Configuration – Start-Up Options
The Configuration – Start-Up option allows you to choose the user settings you would like to display. To access
the Configuration – Start-Up option, follow the steps below.
1 Click Configuration from the main user interface screen.
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2 The Configuration screen appears. Click the Start-Up Options icon.
3 The Startup Options allows you to adjust your screen display by using the:
• General tab
• Connect tab
• Window tab
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Settings – Configuration – Default Devices
The Configuration - Default Devices option allows you to choose your default devices. To access the
Configuration - Default Devices option, follow the steps below.
1 Click Configuration from the main user interface screen.
2 The Configuration screen appears. Click the Default Devices icon.
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3 The Select Default Device screen appears. Click on the modem you want to set as your default. Click OK.
Note: Even if the modem you want to use is not listed, please continue to the next step.
4 Click Install Device. When the Install New Device screen appears, choose your modem make and model
from the drop-down list.
Choose the modem type from
the drop-down list.
Choose the modem make and
model from the drop-down list.
5 Select how you will connect the modem (i.e., using a PC Card) from the drop-down list.
6 Click OK and follow the prompts to install the modem for the device you have selected.
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Settings – Configuration – Restore Configuration
The Configuration - Restore Configuration option allows you to restore and save your configuration and default
settings. To access the Configuration - Restore Configuration option, follow the steps below.
1 Click Configuration from the main user interface screen.
2 When the Configuration screen appears, click the Restore Configurations icon.
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3 To create new configuration settings, when the Restore Configuration screen appears, enter the name of the
settings you want to be able to restore. Click Create. The settings will be saved, and the time and date of
restoration will appear in the Name and Timestamp menu. Any restore point you create will contain the
configurations you have made up to this point and make it possible for you to restore these at any time.
4 To restore the original configuration use the Restore default settings function. This will restore Nextel
Connection Manager to its standard configuration. All your personal settings will be lost.
To restore saved settings, select the
setting from the menu and click Restore.
To delete settings, select the settings from
the menu and click Delete.
To restore default settings, click Restore
Default.
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SIM PIN Management
The SIM PIN Management option allows you to manage the functionality of your SIM card PIN. This refers to the
SIM card of your attached im240 Wireless Modem or Nextel Mobile Phone. The SIM PIN Management option
allows you to:
• Enable your SIM card PIN
• Disable your SIM card PIN
• Change your SIM card PIN
Enabling Your SIM Card PIN
Once you run the Nextel Connection Manager software and insert the im240 Wireless Modem into the PCMCIA
slot on your laptop, you may want to enable the PIN number for your SIM card. The SIM card PIN protects your
im240 Wireless Modem unauthorized use, since only users with the proper password may gain access to the
capabilities of the im240 Wireless Modem. To enable your SIM card PIN, follow the steps below.
1 Insert the im240 Wireless Modem into the PCMCIA slot on your laptop. Make sure the detachable L-shaped
antenna is attached to the modem before you insert the modem into your PC.
2 To run the software, click the Nextel Connection Manager icon located on your desktop.
3 The main user interface screen appears. Click SIM PIN Management.
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4 The Change PIN screen appears. Select Use PIN.
5 Type your Current PIN. Click OK.
6 A window appears with the message, PIN Lock Enabled. Click OK.
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Note: If you enter the wrong PIN
three times, the SIM card locks up.
For help, please call Nextel
Customer Support at 1-800-639-
6111.
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Disabling Your SIM Card PIN
1 Insert the im240 Wireless Modem into the PCMCIA slot on your laptop. Make sure the detachable L-shaped
antenna is attached to the modem before you insert the modem into your PC.
2 To run the software, click on the Nextel Connection Manager icon located on your desktop.
3 The main user interface screen appears. Click SIM PIN Management.
4 To disable your SIM PIN, select No PIN. Type in your Current PIN. Click OK.
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5 A window appears with the message, PIN Lock Disabled. Click OK.
Note: If you enter the wrong PIN three times,
the SIM card locks up. For help, please call
Nextel Customer Support at 1-800-639-6111.
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Changing your SIM Card PIN
1 Click SIM PIN Management from the main user interface screen.
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2 The Change PIN screen appears. Select Use PIN.
3 Type your Current PIN and New PIN.
4 Confirm your New PIN by retyping it in the Confirm PIN field. Click OK.
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Applications
Third-party applications may be launched by Nextel Connection Manager, e.g. on connection establishment.
There are several Application Types supported, which are listed below. This chapter describes all Application
Types and their parameters. When defining an Application's properties you need to define the following:
Name - a descriptive name for the Application, which is used by the system for display purposes.
Type - Select from:
• Custom Application
• Internet Browser
• Compression Client
Depending on the Type selected, there may be additional parameters to be set. These parameters are discussed
in this chapter.
Note: In some cases a generic application type, rather than a specific application is selected, e . g. an Internet
browser rather than Microsoft Internet Explorer, Netscape or other. This occurs when a default browser is already
defined on your system, and Nextel Connection Manager reads the system configuration files to automatically
determine the specific application.
Any user-defined application will appear under the application part of the user interface.
Custom Application
1 Choose this to start an application of any type, other than those predefined.
2 Custom application parameters:
A. Use the Application path field to browse and select the application's startup file, (usually *.exe).
B. Use the Application parameters field to list any Command line parameters needed for the appli cation
(optional).
C. The option Stop at disconnect can be used for applications that can be closed by command line
parameters. If selected, supply the path to the stop application executable and its parameters, as
applicable.
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Internet Browser
Choose this application type to start the Internet browser upon connection establishment. The system’s default
Internet browser is selected by Nextel Connection Manager. It is possible to specify a default website address
in the URL field causing the browser to start this URL on connection rather than the browser's usual Home Page.
Compression software
Nextel offers an optimization service for iDEN packet data connections. This service is a client/server solution
that accelerates the effective speed of connections by using compression and optimization of various protocols.
The Compression Level drop down box allows the user to specify the level of compression to be applied for the
session. Note that the chosen setting will impact the quality of data or applications run over the connection (, i.e.
if the compression level is set to high, then the quality of animations, images, etc. will decrease).
The Block media type options allow various media types to be blocked completely during the connection. For
example, if any audio files are blocked, then no audio files in any format may be transferred while exploring a
website on the Internet. The selection is optional, and any combination of media type (Animation, Audio, Applet,
Images and Video) may be chosen.
Proxy Server
Address: The IP address or Host name of the Speed proxy server. This field is mandatory (normally pre-set).
Please do not change this field.
Port: The Port number of the compression software server. This field is mandatory (normally pre-set). Please do
not change this field.
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Step-by-Step to Specifying Appl ications
You may specify the application you want to launch for a particular connection. For example, compression
software may be used to increase connection speed. To specify an application, follow the steps below.
1 From the Connections main screen, click the connection. Click Properties.
2 The Connections Settings screen appears with options that allow you to:
• Further adjust settings
• Access and specify applications
• To specify an application, click the Applications tab.
3 Click on the application you want to add or delete. Use Up and Down to navigate through the applications
listing if there is a number of an application already specified.
4 Click either Add or Delete. Click OK.
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5 If you create a new application, fill in the appropriate information on the Create New Application screen. Click
OK.
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Chapter Ten: Troubleshooting
If you have questions about your Nextel Connection Manager software, please contact Nextel using the
information listed below. Please refer to the chart below to troubleshoot your Nextel Connection Manager or
im240 Wireless Modem.
Symptom Possible Cause Solution
Poor Signal
Strength
Poor reception by the
im240 Wireless
Modem.
Attach the flexible, external antenna to the top of the im240
Wireless Modem in the slot next to the L-shaped antenna. Restart
the Nextel Connection Manager.
Nextel Customer Support
Nextel General Care
Nextel eCare
1-800-639-6111
• Go to www.nextel.com
• Select Contact Us.
• Select Contact Customer Care Online.
• Complete the online form and click Submit.
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Nextel Terms and Conditions
Nextel® Terms and Conditions of Service
IT IS IMPORTANT THAT YOU READ THIS ENTIRE AGREEMENT CAREFULLY. This wireless service agreement (the “Agreement”),
consisting of these Terms and Conditions and the Plan Information is an agreement between you individually or, if a business, your
business entity or corporation (“Customer”), and the Nextel local operating affiliate authorized to provide service in the geographic region in
which Customer’s billing address is located (“Nextel”). Should there be any conflict between this Agreement and the terms and conditions
of the current Service Agreement or Subscriber Agreement or other agreement between Customer and Nextel covering the Equipment (as
defined below) accompanying this User’s Guide, the terms and conditions of the current Service Agreement or Subscriber Agreement or
other agreement will control. Customer represents that (1) he or she is at least 18 years of age and is legally competent to enter into this
Agreement; (2) if acting on behalf of an entity, he or she is fully authorized to bind the entity; (3) if acting on behalf of a corporation, the
execution of this Agreement has been authorized by all necessary corporate actions. These services may include, but are not limited to,
wireless calling, Direct Connect
services, “Wireless Data Services” (including, but not limited to, wireless web services, email services, text messaging, multimedia
messaging and other mobile messaging services), and other related services and features. Together, the services selected by Customer
make up Customer’s “Service Plan” and are collectively referred to in this Agreement as the “Service” provided to Customer. Service is
accessible to Customer through the telephone, data, email or messaging code or number(s) or email address(es) (collectively, the
“Number(s)”) assigned to Customer’s account. This Agreement also governs the purchase and or use of Customer’s cellular phone
(“Phone”), BlackBerry®, radio equipment and all other related equipment or devices and the software applications loaded on any of the
same used in connection with the Service (“Equipment”). This Agreement governs the entire relationship between Customer and Nextel
and supersedes all earlier versions of any agreement between Customer and Nextel. Customer acknowledges receipt of detailed
information (“Plan Information”) for each Service selected by Customer. ALL PLAN INFORMATION IS MADE PART OF THIS
AGREEMENT AND SHOULD BE CAREFULLY REVIEWED BY CUSTOMER. If Plan Information conflicts with this Agreement, this
Agreement shall govern. IN CONSIDERATION OF THE PAYMENTS AND THE MUTUAL COVENANTS AND CONDITIONS SET FORTH
IN THIS AGREEMENT, NEXTEL AND CUSTOMER AGREE AS FOLLOWS:
1. ACCEPTANCE OF THIS AGREEMENT - Customer will have accepted and be bound by this Agreement if Customer (1) provides
Nextel with a written or electronic signature; (2) otherwise indicates electronically that Customer accepts; or (3) activates Service through
the Equipment.
Creditworthiness of Customer - Customer must complete a credit application (“Credit Application”) before Service may be provided to
Customer. THIS AGREEMENT SHALL NOT BE EFFECTIVE UNTIL NEXTEL APPROVES CUSTOMER’S CREDIT APPLICATION AND
OTHERWISE ACCEPTS THE AGREEMENT. Customer acknowledges that Nextel will rely on the credit information furnished by
Customer (“Credit Information”) and Customer’s credit history to determine whether to provide Service to Customer. Customer consents to
Nextel’s requests for and verification of Customer’s bank references and authorizes Nextel to assess Customer’s creditworthiness from
time to time by contacting standard commercial credit reference services. Customer represents and warrants that all Credit Information is
current, complete and accurate. Nextel may require Customer to update its Credit Information from time to time, and Customer agrees to
notify Nextel immediately of any change to its Credit Information. NEXTEL MAY, AT ANY TIME, TERMINATE THE SERVICE OF ANY
CUSTOMER THAT DOES NOT PROVIDE CURRENT, COMPLETE AND ACCURATE CREDIT INFORMATION. Nextel may, at any time
in its sole discretion, place restrictions on Customer’s use of Service, including but not limited to, a limitation on the amount of charges
Customer may incur with respect to any Number. In this event, Nextel shall provide reasonable notice to Customer. Customer
acknowledges that Nextel may provide Customer’s payment history and other billing/charge information regarding the Service or
Equipment to any credit reporting agency or industry clearinghouse.
Deposits - Nextel may, at any time in its sole discretion, require a deposit (“Deposit”) from Customer to be held as a guarantee of payment.
Customer grants to Nextel a security interest in any Deposit to secure all current or future amounts owed to Nextel. The Deposit may be
mixed with other funds and will not earn interest, except as required by applicable law. Customer may not use the Deposit to pay
Customer’s bills or to extend payment. Nextel may, at any time, determine that Customer’s Deposit is insufficient and, upon notice to
Customer, require an increase in the Deposit to the extent permitted by law. In this event, Customer must either furnish the increased
Deposit to Nextel within a reasonable time of its receipt of notice or terminate the Agreement during this period without incurring any
liability for early termination. If Customer does not furnish Nextel with the increased Deposit amount or terminate the Agreement and pay
to Nextel all amounts Customer owes to Nextel in a timely manner, Nextel may terminate the Agreement and Customer shall be liable to
Nextel for early termination in accordance with Section 7 below. Nextel will apply the Deposit against any amount owed to Next
end of the first billing cycle following the date that is one year from when Nextel received the deposit (“Application Date”), or, if earlier,
upon termination of the Agreement or such other time as required by law. Nextel will return the Deposit (or any remaining balance) to
Customer within ninety (90) days (or such shorter period as may be required by law) after termination of the Agreement. After the
®
walkie-talkie services, Nationwide Direct Connect® walkie-talkie services, Group Connect® walkie-talkie
el at the
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Application Date and upon Customer’s request, Nextel will return to Customer within thirty (30) days of such request any balance
remaining on the Deposit. Deposits will be returned to Customer, in whole or in part, at Customer’s last known address. If required by law,
Nextel will forward to appropriate state authorities any remaining balance that the postal service is unable to deliver to Customer.
2. AGREEMENT TERM - The term of this Agreement for each Number has been provided to the Customer and shall begin on the
date Customer accepts the Agreement in accordance with Section 1 above, and, except as provided elsewhere in this Agreement, shall
end thirty (30) days after either Nextel or Customer gives notice of its intent to terminate. CUSTOMER MAY BE REQUIRED TO COMMIT
TO A FIXED ONE OR TWO-YEAR MINIMUM TERM (“MINIMUM TERM”), DEPENDING ON: (1) THE SERVICE PLAN OR SERVICE
FEATURES SELECTED; (2) THE EQUIPMENT PURCHASE PRICE PAID BY CUSTOMER; OR (3) CUSTOMER’S PARTICIPATION IN A
PROMOTION. CUSTOMER MAY ALSO BE REQUIRED TO COMMIT TO A NEW MINIMUM TERM IF CUSTOMER CHANGES SERVICE
PLANS OR UPGRADES EQUIPMENT DURING ANY EXISTING TERM OR MINIMUM TERM. IF CUSTOMER IS SUBJECT TO A
MINIMUM TERM, CUSTOMER SHALL PURCHASE SERVICE FOR THE FULL TERM AND, UNLESS OTHERWISE PROVIDED IN THIS
AGREEMENT, PAY DAMAGES TO NEXTEL (AS DISCUSSED IN SECTION 7 BELOW) IF THE AGREEMENT IS TERMINATED
BEFORE COMPLETION OF THE MINIMUM TERM. Customer will not be liable to Nextel for early termination if service is terminated
under the applicable return policy. Information about Nextel’s return policy, if applicable, will be made available to Customer at the place of
sale and will become a part of this Agreement. Nextel may extend the Minimum Term by any period of time during which Service was
suspended to Customer or during time on a seasonal Service Plan. Upon completion of the term, this Agreement shall automatically
renew on a month-to-month basis. Nextel may, in its sole discretion, decide not to renew this Agreement at any time before completion of
the term or any renewal period.
3. CHANGES TO AGREEMENT - SUBJECT TO APPLICABLE LAW, NEXTEL MAY, AT ANY TIME IN ITS SOLE DISCRETION,
MODIFY ANY OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO THE RATES IT
CHARGES TO CUSTOMER. NEXTEL WILL PROVIDE NOTICE TO CUSTOMER OF ANY MATERIAL MODIFICATION. If the
modification is material and adverse to Customer (e.g., the modification increases the monthly Service Plan rates charged to Customer or
decreases the number of minutes included in the Customer’s monthly Service Plan) and Customer does not agree to accept the
modification, Customer may terminate this Agreement without incurring any liability to Nextel for early termination by notifying Nextel within
sixty (60) calendar days after the effective date of the modification. The effective date of the modification will be set forth in the written
notice provided to Customer. If Customer does not terminate the Agreement during the sixty (60) day period, Customer will have agreed to
accept the modification and the modification shall have retroactive effect to its effective date.
4. USE OF SERVICE OR EQUIPMENT - Customer shall not use the Service or the Equipment in any unlawful manner (including,
but not limited to, use in any aircraft or motor vehicle where prohibited by law, ordinance, or regulation), or in a manner that may be
abusive, harassing, threatening or fraudulent. Customer is solely responsible for all content transmitted using the Service or the
Equipment and shall not use the Service or Equipment to communicate any (1) harassing, threatening, defamatory, pornographic or
obscene messages; (2) unsolicited commercial messages; or (3) unsolicited commercial and/or bulk text or SMS messages. Customer
shall not use the Service or Equipment in a manner that could result in damage or risk to the business, reputation, properties, or service s
of Nextel or to Nextel’s subscribers, third parties or to the public generally. Accordingly, by way of example, Customer shall not attempt to
gain unauthorized access to the Service or any account on the Service, use the Service to infringe the cop yright of another, or upload or
transmit any “virus”, “worm” or other malicious code. Customer shall not modify, disassemble, deinstall or alter the Equipment in any
manner, except in accordance with the use instructions accompanying the Equipment. Customer may not resell or lease the Service or the
Equipment to any other person or party.
Change in Service/Number - Any change in the Service or the Equipment may require additional programming or Equipment or changes to
Numbers assigned to Customer. Customer may be assessed a programming fee in connection with any change requested by Customer.
Nextel may, at any time, change or remove any Number assigned to Customer when such change is reasonably ne cessary in the condu ct
of Nextel’s business. Customer acknowledges that Customer has no proprietary or ownership rights or interest in Customer’s Number(s)
and cannot acquire such rights or interest through usage, publication or otherwise. Customer may not assign its Number to any other
Equipment and shall not program any other Number into its Equipment.
If wireless number portability becomes available in Customer’s
Service Area, Customer may request that its Phone number(s) be ported to another service provider. Upon such request, all amounts then
owed to Nextel (including damages for early termination and any amounts that appear on the final invoice) shall become immediately due
and payable, and Customer’s failure to provide timely payment to Nextel could delay Nextel’s facilitation of Customer’s request.
5. WIRELESS DATA SERVICES - Wireless Data Services consist of applications such as email, data, information and other
wireless Internet services (“Online Applications”). Customer acknowledges that no guarantee or assurance exists that the Online
Applications will be compatible, or, if currently compatible, will continue to be compatible, with Nextel’s network or with Customer’s
Equipment or Service. Nextel does not endorse any Online Application, even if currently compatible with Nextel’s network or with
Customer’s Equipment or Service. Nextel may, at any time in its sole discretion, disable or discontinue any Online Application for any
reason. Use of Wireless Data Services requires Internet compatible Equipment, and is subject to applicable storage, memory or other
Equipment limitations. Only certain Internet sites may be accessed by Customer, and certain Wireless Data Services may not be available
in all areas where Service is provided.
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Nextel Connection Manager User Guide
Content - Customer may, from time to time, access through Wireless Data Services statements, opinions, graphics, photos, music,
services and other information (“Content”), including Content provided by third parties. Customer acknowledges that Nextel offers no
guarantee or assurance regarding the accuracy, completeness, appropriateness or utility of the Content. Customer also acknowledges
that Nextel does not publish and is in no way responsible for any Content that is provided by third parties. Customer also may establish
contact with third parties through Wireless Data Services. Nextel is not responsible for the actions of third parties contacted by Customer,
whether such contact was initiated by Customer or was brought about through an embedded link on the Equipment. Content providers
and others have copyright and other proprietary interests in certain Content. Customer shall not, and will not permit others, to reverse
engineer, reproduce, broadcast, distribute, sell, publish, commercially exploit or otherwise disseminate any Content in any manner without
the prior written consent of Nextel, the Content providers, or others with proprietary interests in such Content, as applicable. Customer’s
use of the Content is strictly limited to the Customer’s own use solely in connection with the Equipment. Customer will be required to cease
using the Content if Customer fails to comply with this Section 5 or any part of this Agreement.
Network Security - Nextel may take any action that it deems necessary to (1) protect its network, its rights or the rights of its customers and
third parties; or (2) optimize or improve its network, its Services and the Equipment. Customer acknowledges that such action may
include, without limitation, employing methods, technologies, or procedures to filter or block messages sent through Wireless Data
Services. Nextel may, in its sole and absolute discretion, at any time, filter “spam” or prevent “hacking,” “viruses” or other potential harms
without regard to any Customer preference.
Application Support - Nextel is often not the developer of Online Applications that are accessible through Wireless Data Services.
Therefore, if Customer contacts Nextel’s Customer Care department regarding use of an Online Application, Customer may be referred to
the customer care department of the developer of the Online Application, and Nextel shall not be obligated to support any such Online
Application.
6. SERVICE AVAILABILITY - Service is generally available to Customer when Customer is within the operating range of the Nextel
network or within the range of a provider with which Nextel has a reciprocal service arrangement (“Service Area”). Customer
acknowledges that any map, diagram or other illustration of Customer’s Service Area is only an estimate and actual service cove rage may
vary. CUSTOMER’S SERVICE AREA IS SUBJECT TO CHANGE AT ANY TIME IN NEXTEL’S SOLE DISCRETION. Service quality and
availability within Customer’s Service Area is also affected by conditions Nextel does not control, including the Equipment, problems
associated with interconnecting carriers, power failures, “viruses”, obstructions such as buildings or trees, tunnels, atmospheric,
geographic or topographical conditions and other conditions. Service also may be limited or temporarily unavailable due to system
capacity limitations or system repairs or modifications. Nextel also may be required during public safety emergencies or when system
capacity is otherwise limited to limit access to the Nextel network for those customers that are not then using the Service and connected to
the network in order to facilitate communications by public safety organizations such as police and fire departments. In this event,
customers that have priority access Service as part of their Service Plan will be given access to the Nextel network before Nextel’s nonpriority access customers. Nextel will not complete calls to 900, 976 or similar numbers for pay-per-call services. Caller identification
information may not be available for all incoming calls. International calling may be blocked.
7. RATES AND CHARGES - Customer shall pay in full all charges for Services provided under this Agreement and any Service
Plan that becomes part of this Agreement, including monthly service charges, usage charges, taxes, assessments and any additional fees
or charges imposed on Customer or on Nextel and associated with the Service or the Equipment. Customer is responsible for all charges
or purchases associated with Customer’s Number and Equipment whether or not Customer was the user of the Service or authorized its
use. If Customer fails to pay any amounts when due under this Agreement, Customer shall be in default and Nextel shall be en titled to
exercise any remedies available to it under this Agreement or at law or in equity.
Service Charges - Customer shall pay all charges for Services selected by Customer as part of Customer’s Service Plan, and any
additional Services selected by Customer. Customer’s Service Plan will be offered at the rates and subject to the conditions set forth in the
Service Plan Information provided to Customer at the time of sale. CUSTOMER’S SERVICE PLAN INFORMATION SHALL BE
CONSIDERED PART OF THIS AGREEMENT. Rates charged to Customer include monthly access charges and may include activation
and other fees associated with features such as voicemail and caller identification. Monthly access charges shall begin once Customer’s
Service is activated, which may occur before Customer receives the Equipment.
Usage Charges - Depending on the Service Plan selected, Customer may incur usage charges for Services such as: wireless calling,
Direct Connect
®
, Nationwide Direct Connect®, Group Connect®, Wireless Data Services and other Services that may be offered from time
to time. Usage charges may vary depending on how, where and when Customer uses the Service. Customer may be assessed long
distance charges (including international calling) or other charges for “toll-free” calls to 800, 866, 877, 888 and other toll-free numbers.
Customer also may be charged for the use of special Services such as 411 services, operator-assisted calls or call-forwarding. Airtime
charges will be assessed for the entire period during which a call or Direct Connect
®
transmission is connected to the Nextel network. A
wireless call connection begins approximately when Customer presses the button to initiate an outgoing call or the phone starts ringing for
an incoming call and ends approximately when the first party terminates the call. Customer shall be responsible for all charges for
incoming and outgoing wireless calls that are answered. A Direct Connect
®
or Group Connect® transmission occurs approximately when
Customer presses the button to initiate a transmission and ends approximately six (6) seconds after completion of a communication (i.e.,
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when Customer or another participant releases the button) to which no participant responds. Customer initiates a new Direct Connect® or
Group Connect
Nationwide Direct Connect
charges for Direct Connect
®
transmission if Customer responds more than six (6) seconds after the other participant completes a communication.
®
calls use the Direct Connect® minutes in Customer’s plan and incur an additional access charge. Airtime
®
or Group Connect® transmissions or Nationwide Direct Connect® access are charged to the customer that
initiates the transmission and, unless a rate plan includes unlimited transmissions or access, are calculated by multiplying the d uration of
the transmission (including the six (6) second period referred to above) by the applicable rate and the number of participants. Customer
will not be charged for sending or receiving call alert transmissions (“Call Alerts”), but will be deemed to have initiated a new Direct
Connect
®
transmission if Customer responds to a Call Alert, even if Customer responds within six (6) seconds of receiving the Call Aler t.
Text and numeric messaging will be charged on a per message basis; however, Customer may elect to purchase a certain number of
messages for a fixed monthly price. Any messages in excess of Customer’s allotted messages will be charged at the per message rate.
Depending on the plan, Customer may be charged on a per kilobyte basis (one megabyte equals 1024 kilobytes and one kilobyte equals
1024 bytes), for Customer’s use of Wireless Data Services. Kilobytes may be used for, without limitation, browsing the Internet, accessing
Wireless Data Services and for reading, sending and responding to email. Airtime minutes allotted to Customer under Customer’s wireless
calling plan may be used in connection with certain Wireless Data Services. CUSTOMERS ARE CHARGED AT LEAST ONE (1) MINUTE
OF AIRTIME FOR ALL WIRELESS CALLS AND AT LEAST SIX (6) SECONDS OF AIRTIME FOR ALL DIRECT CONNECT
®
TRANSMISSIONS, REGARDLESS OF LENGTH. AFTER THE INITIAL MINUTE, AIRTIME CHARGES FOR WIRELESS CALLING ARE
ROUNDED-UP AND BILLED TO THE NEXT SECOND OR TO THE NEXT MINUTE, DEPENDING ON CUSTOMER’S SERVICE PLAN.
AFTER SIX (6) SECONDS, DIRECT CONNECT
®
TRANSMISSIONS ARE ROUNDED-UP AND BILLED TO THE NEXT SECOND. DATA
USAGE FOR WIRELESS DATA SERVICES IS ROUNDED TO THE NEAREST ONE-TENTH (1/10) OF A KILOBYTE.
Taxes, Fees and Assessments - Customer shall pay all federal, state, and local taxes and fees that are imposed on transactions subject to
this Agreement. Customer shall not be responsible for taxes and fees imposed on Nextel’s net income or property. Customer shall be
responsible for all taxes and fees (whether imposed upon Customer or Nextel) that are measured by gross receipts from sales made to
Customer or imposed as a per-line or per-unit charge. Applicable taxes and fees include, but are not limited to, the following: federal,
state, and local excise taxes, sales and transaction taxes, gross receipts taxes, utility taxes, and statutory 911 fees. If Cu stomer is eligible
for an exemption from any tax or fee, Customer must provide Nextel with a valid and properly executed exemption certificate for the
exemption to be effective. Customer shall provide Nextel with the Primary Place of Use (i.e., Customer’s residential street address or
primary business address) for each unit activated on Customer’s account, and notify Nextel of any changes in such address. Additional
fees and assessments apply to Customer’s monthly Service Plan. The charges may change and may vary depending on where Customer
is located. The charges include, but are not limited to, a Universal Service Fund assessment and a Telephone Relay Service fee. Nextel
also imposes a Federal Programs Cost Recovery (“FPCR”) fee that is not a tax or government mandated, but is kept by Nextel to recover
Nextel’s costs for complying with Federal Communications Commission (“FCC”) programs and mandates. The FPCR fee is subject to
adjustment, and Nextel will provide advance notice to Customer through the “Nextel News” section of Customer’s bill or a bill insert of any
significant increase in the FPCR fee. Please consult the current Nextel pricing materials, a sales consultant or visit http://www.Nextel.com
for information regarding the FPCR fee and the current amount of the fee. Additional fees may be added to Customer’s bill to recover
Nextel’s costs for funding government programs or initiatives.
Early Termination Component of Rate Structure - Nextel incurs a significant cost in activating Service to Customer, including a large upfront cost in offering Equipment to Customer. These costs are partially recouped over the length of Customer’s Agreement with Nextel
through monthly service rate charges to Customer, which have been established in part for this purpose. If Customer breaches this
Agreement or terminates Service for any reason (including by porting its Phone number to another service provider), Customer
understands and acknowledges that Nextel will not receive the full benefit of its Agreement with Customer, in part, because Nextel will not
continue to receive monthly service charges from Customer. As a result, Nextel shall incur damages that are difficult, if not impossible, to
determine. THEREFORE, IN THE CASE OF BREACH OR EARLY TERMINATION OF THE AGREEMENT BY CUSTOMER, CUSTOMER
SHALL PAY TO NEXTEL, AS LIQUIDATED DAMAGES AND NOT AS A PENALTY (IN ADDITION TO ALL AMOUNTS THEN OWED TO
NEXTEL), $200 FOR EACH NUMBER ASSIGNED TO CUSTOMER’S ACCOUNT AS A REASONABLE ESTIMATE OF THE DAMAGES
INCURRED BY NEXTEL. This is intended to maintain Nextel’s overall rate at an acceptable level despite Customer’s early termination
and will be assessed without exception unless otherwise provided in this Agreement or by applicable law.
Failure to Pay - Customer acknowledges that time is of the essence with respect to all amounts owed to Nextel. IF CUSTOMER HAS NOT
PAID ITS MONTHLY INVOICE IN FULL BY THE DUE DATE, A LATE PAYMENT CHARGE OF UP TO 1.5% PER MONTH (18%
ANNUALLY), OR SUCH LESSER AMOUNT PERMITTED BY LAW, MAY BE APPLIED TO THE TOTAL UNPAID BALANCE DUE AND
OUTSTANDING. THIS LATE PAYMENT CHARGE IS ASSESSED TO RECOVER COSTS FOR CUSTOMER’S FAILURE TO PAY AND
SHALL NOT CONSTITUTE INTEREST. Nextel’s acceptance of late or partial payments (even if marked “paid in full” or similar notations)
shall not waive Nextel’s right to collect the full amount due under this Agreement, plus any additional amounts charged under this
paragraph. If Nextel obtains the services of a collection or repossession agency or an attorney to assist in remedying any breach of this
Agreement by Customer, including but not limited to, Customer’s nonpayment of charges, Customer shall be liable for this expens
e.
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Nextel Connection Manager User Guide
Disputed Charges - Customer may dispute only those charges that Customer believes are the result of (1) a billing error; (2) a problem
related to Customer’s Service; or (3) dropped calls. To dispute any charge, Customer must pay all undisputed amounts when due and
submit a written notice to Nextel within ninety (90) days of the problem or before the end of the third billing cycle after the date upon which
the problem occurred, whichever occurs later. CUSTOMER WAIVES THE RIGHT TO DISPUTE ANY CHARGES FOR WHICH TIMELY
NOTICE IS NOT PROVIDED TO NEXTEL. Nextel shall resolve all disputed charges in its sole discretion. If Nextel determines that an
error was made on Customer’s invoice, Nextel will credit Customer’s account in the amount of the error. If Nextel determines that a
disputed charge was validly assessed upon Customer, Nextel will notify Customer and Customer must furnish the amount to Nextel within
a reasonable period of time; or, if authorized by Customer, Nextel may instead charge Customer’s credit card or debit card by any amount
that was validly assessed. If Customer fails to pay any undisputed amount or, after a reasonable period of time, f ails to pay any amount
determined by Nextel to have been validly assessed upon Customer, Nextel may exercise any remedies available to Nextel under this
Agreement for non-payment, including termination of the Agreement. Customer hereby acknowledges that he or she has read the
explanation of rates and charges set forth in this Section 7 and understands that these rates and charges may be assessed upon
Customer, to the extent applicable.
8. BILLING - Nextel shall issue invo ices for Service and for purchases of Equipment. Nextel’s invoicing cycle i s approximately thirty
(30) days, but may change from time to time. The day of the month on which Customer receives an invoice may vary and is subject to
change. Some billing details may be provided at http://www.Nextel.com and will not appear on invoices (except for a fee). Service
charges will be invoiced to Customer in advance or in arrears, depending on the Service Plan, and usage charges will be invo iced in
arrears. Customer may be assessed a shipping charge for Equipment delivered to Customer. Unless otherwise specified in Customer’s
Service Plan, any unused minutes or other allotted Services under Customer’s Service Plan will not be carried over to any other billing
cycle. If Customer’s Service is terminated for any reason (including if Customer’s Number is ported) before the end of any billing cycle, no
credit or refund will be provided for unused minutes or other allotted Services and any monthly service charge will not be prorated to the
date of termination. On occasion, Customer may be billed for Services in a month other than the month in which Customer used the
Services, which may result in higher-than-expected Services charges for the month in which such Services are billed. The creation of ne w
cell sites, Nextel’s implementation of new billing technology, delays in the reporting of international or other roaming charge s between
carriers, and other similar events may result in such delayed billing. Nextel may bill Customer on behalf of third party providers of Online
Applications that are accessed by Customer through the Equipment. Nextel may retain a percentage of these charges before providing the
balance to the third party provider of such Online Application.
9. PAYMENTS - Recurring Credit/Debit Card Payments
Customer may pay any amount owed to Nextel by using a credit or debit card acceptable to Nextel. If Customer wishes to pay all amounts
in this manner on a recurring basis, Customer must complete a separate payment enrollment form (“Payment Form”). Customer
acknowledges that upon signing the appropriate Payment Form, the Payment Form, including its applicable terms and conditions, will
become a part of this Agreement. Customer shall promptly notify Nextel of any changes to the credit or debit card (e.g., if the card is
terminated, lost, stolen or the expiration date changes) or bank account used for payment. Enrollment is for the duration of this Agreement
unless cancelled earlier by either Customer or Nextel upon thirty (30) days advance written notice to the other party.
Specific Form of Payment - Nextel may, at any time and from time to time, as it deems appropriate (e.g., following receipt of a dishonored
check or other instrument), demand that Customer make payment by money order, cashier’s check, or a similarly secure form of payment.
Nextel also may require at any time in its sole discretion that the Equipment be purchased for cash only. In this case, title to the
Equipment shall be transferred to Customer only after receipt by Nextel of a cashier’s or certified check or other equally secure form of
payment in the amount required by Nextel.
Dishonored Checks - Nextel may charge Customer up to the highest amount permitted by law for any check or other instrument tendered
by Customer and returned unpaid by a financial institution for any reason.
10. SUSPENSION, LIMITATION OR TERMINATION OF SERVICE OR THIS AGREEMENT - General - Nextel may limit, suspend or
terminate Customer’s Service or this Agreement at any time and without providing notice to Customer if: (1) Customer fails to pay any
charges (including, without limitation, any charges assessed on behalf of third parties) when due under this Agreement; (2) Customer
behaves in an abusive, derogatory, or otherwise unreasonable manner to any Nextel employee, representative or agent; (3) Nextel has
reason to believe that Customer’s Service is being used in a fraudulent manner or for an illegal purpose (such as unusual activity levels or
calling patterns); (4) Customer’s Service is being used in a way that adversely affects other Customers’ Service or Nextel’s b usiness
operations; (5) Customer provides Credit Information that is false, inaccurate, dated or cannot be verified or Customer becomes insolvent
or subject to any proceeding under the Bankruptcy Code or similar laws; (6) Nextel discovers that Customer is underage or does not
otherwise possess the capacity or the authorization to enter into this Agreement; (7) Customer’s use of the Service or Equipment exceeds
limitations or violates any restrictions placed on Customer’s account or otherwise breaches this Agreement; or (8) Nextel, in its sole
discretion, believes action is required to protect its interests or the interests of Customer or its other customers. NEXTEL SHALL NOT BE
LIABLE TO CUSTOMER OR TO ANY OTHER PARTY FOR EXERCISING OR FAILING TO EXERCISE ITS RIGHTS UNDER THIS
SECTION TO LIMIT, SUSPEND OR TERMINATE SERVICE OR THE AGREEMENT. If Customer’s Service is subject to fraudulent use,
Customer shall immediately notify Nextel’s Customer Care department, provide Nextel with any documentation and information that it
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requests and otherwise cooperate with Nextel in the investigation of such incident. If Nextel terminates Service to Customer, and Service
is not reconnected within thirty (30) calendar days, all amounts owed to Nextel (including any damages for early termination) shall become
immediately due and payable.
Reactivation - Nextel may, but is not required to, reactivate Service to Customer after Service has been suspended or terminated in
accordance with the previous subsection. Before Service may be reactivated, Customer must pay to Nextel all past due amounts plus a
reconnection charge equal to $25.00 per Number, plus applicable taxes. Nextel may modify the terms of Service before reactivating
Service to Customer and may require Customer to provide Nextel with an initial Deposit or an additional Deposit.
11. RELEASE OF CUSTOMER INFORMATION - Privacy - Wireless systems use radio channels to transmit communications that
may be accidentally or intentionally intercepted. Although federal and state laws may make it illegal for third parties to listen in on
Customer’s Service, privacy cannot be guaranteed. NEXTEL SHALL NOT BE LIABLE TO CUSTOMER OR TO ANY THIRD PARTY FOR
EAVESDROPPING ON OR INTERCEPTION OF COMMUNICATIONS MADE WHILE USING THE SERVICE OR THE EQUIPMENT.
911 or Other Emergency Calls - The Service does not interact with 911 and other emergency services in the same manner as non-wireless
or landline telephone services. Depending on Customer’s location, the type of Equipment being used, the type of equipment bein g utilized
by any applicable emergency services provider, and the circumstances and conditions of a particular call, Customer’s phone number
and/or location may not be identifiable to emergency services providers and Customer may not be connected to the appropriate
emergency services provider. In certain circumstances, a 911 call may be routed to a state patrol dispatcher. Nextel is deploying wireless
E911 compatible Equipment that meets applicable FCC requirements and that is designed to help public safety authorities locate users of
the Service who make 911 calls. However, E911 service that is compatible with the FCC technical requirements is not available in all
areas, and even in those areas where it is available, it is not entirely reliable. Moreover, if Customer’s Equipment is not GPS-enabled,
emergency services personnel may have much less precise location information about the Customer, compared to the information
available to them if Customer’s Equipment was GPS-enabled. The information available to emergency service providers may also be
limited if Customer’s number or numbers are in the process of being ported. Customer acknowledges that E911 service is not available in
all areas, is not completely reliable and is further limited when using non-GPS enabled Equipment or during the number porting process.
Customer consents to Nextel’s disclosure of Customer information to governmental and public safety authorities in response to
emergencies. This information may include, but is not limited to, Customer’s name, address, Number, and the location of the user of the
Service at the time of call.
Access, Use and Disclosure of Customer Information and Communications - Customer acknowledges and agrees that Nextel may access,
use, and disclose to third parties, any information whether personally identifying information, or “customer proprietary network information”
(“CPNI”) within the meaning of 47 U.S.C. § 222 and its implementing regulations (“CPNI Regulations”) that Nextel collects, possesses or
develops about Customer to: (1) provide Customer with Equipment, Service, or customer support; (2) conduct marketing activities in
accordance with applicable law (Customer may opt out of any such marketing by contacting Nextel); (3) enable Customer to switch to a
new service provider (either Nextel or another service provider) while retaining the same phone number; (4) provide handset-based or
network-based geographic information services via Nextel-provided or third party software applications; (5) comply with applicable law; or
(6) respond to emergencies. Customer acknowledges that any information that identifies Customer (e.g., Customer’s name and Number)
and calls made by Customer may appear on the equipment or bill of a person or party that receives Customer’s call. Nextel may access,
use, disclose, record or monitor any communications to or from Customer or any other person to protect Nextel’s rights or property or
those of other customers, as permitted by law.
Geographic Information Services - Consistent with the foregoing, Customer acknowledges and agrees that Nextel or a third party
application service provider may access, use, and disclose to third parties the geographic location of Customer’s Equipment to provide
Customer with any geographic information service which Customer accesses through the Service or Equipment. If Customer utilizes any
such service and there are additional users on Customer’s account, Customer shall clearly, conspicuously, and regularly notify all
individual users of the Service that location information (i.e., the geographic coordinates of the Equipment) may be accessed, used, or
disclosed in connection with the Service. For any geographic information service that is governed by the CPNI regulations or a similar law,
Nextel will provide Customer with a separate notice and opportunity to consent to the access, use, and disclosure of geographic
information. CUSTOMER SHALL HOLD HARMLESS AND INDEMNIFY NEXTEL AGAINST ANY AND ALL CLAIMS, LOSSES,
EXPENSES, DEMANDS, ACTIONS, OR CAUSES OF ACTION (INCLUDING ALL ACTIONS BY THIRD PARTIES) ARISING OUT OF A
BREACH OF CUSTOMER’S OBLIGATION TO NOTIFY USERS AS SET FORTH IN THIS SECTION OR CUSTOMER’S USE OF ANY
GEOGRAPHIC INFORMATION SERVICE OR LOCATION INFORMATION.
12. EQUIPMENT - Customer shall provide Nextel with an initial payment in the amount required by Nextel, to be applied towards any
amount owed to Nextel one (1) year from the effective date of the Agreement. Customer acknowledges that Nextel is not responsible for
the Equipment or its installation. Nextel is not responsible for the operation, quality of transmission, or, unless separate maintenance
arrangements have been made between Nextel and Customer, for maintenance of the Equipment. Customer further acknowledges that
Equipment purchased from Nextel is not compatible with and will not support services provided by other wireless carriers, except for those
services provided by an entity operating compatible iDEN equipment or in connection with roaming to certain countries outside of the
United States. NEXTEL SHALL NOT BE LIABLE FOR ANY DAMAGES (INCLUDING DAMAGE TO THE EQUIPMENT) RESULTING
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FROM INSTALLATION OF THE EQUIPMENT BY CUSTOMER OR ANY THIRD PARTY. UPON CUSTOMER’S ACCEPTANCE OF
DELIVERY OF THE EQUIPMENT, ALL RISK OF LOSS, DAMAGE, THEFT, OR DESTRUCTION TO THE EQUIPMENT SHALL BE
BORNE BY THE CUSTOMER. NO LOSS, DAMAGE, THEFT, OR DESTRUCTION OF THE EQUIPMENT, IN WHOLE OR IN PART,
SHALL IMPAIR CUSTOMER’S OBLIGATIONS UNDER THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, CUSTOMER’S
RESPONSIBILITY FOR THE PAYMENT OF SERVICE CHARGES DUE UNDER THE AGREEMENT.
Insurance - Customer may purchase Direct Protect insurance (“Direct Protect”) to protect Customer against loss, theft, incidental damage
or accidents involving Customer’s Equipment. However, Direct Protect is not available for certain Equipment. Customer acknowledges
that Direct Protect insurance is provided by The Signal Telecommunications Insurance Services (“Signal”) and not by Nextel. If Customer
selects Direct Protect coverage, Customer will be assessed a monthly charge, which Nextel will re mit to Signal on Customer’s beh alf. Any
requests for information or claims regarding Direct Protect shall be directed to Signal. Customer acknowledges that a summary of
coverage is available at www.nextel.com, which information is also available by calling Signal at 1-888-352-9182.
Lost or Stolen Equipment - If Customer’s Equipment is lost or stolen, Customer agrees to: (1) notify Nextel within two calendar days by
calling Nextel’s Customer Care department; (2) provide Nextel with any documentation and information that it requests; and (3) otherwise
cooperate with Nextel in the investigation of such incident.
13. DISCLAIMER OF WARRANTIES - NEXTEL MAKES NO REPRESENTATIONS OR WARRANTIES, STATUTORY, EXPRESS
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE OR NON-INFRINGEMENT CONCERNING CUSTOMER’S SERVICE OR THE EQUIPMENT. NEXTEL DOES NOT
AUTHORIZE ANYONE TO MAKE ANY REPRESENTATION OR WARRANTY ON ITS BEHALF, AND CUSTOMER SHOULD NOT RELY
ON ANY SUCH STATEMENT(S). ANY STATEMENTS MADE IN PACKAGING, MANUALS OR OTHER DOCUMENTS, OR BY ANY
NEXTEL EMPLOYEES, AGENTS OR REPRESENTATIVES, ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND NOT AS
WARRANTIES BY NEXTEL OF ANY KIND. CUSTOMER ASSUMES ALL RESPONSIBILITY FOR USE OF THE SERVICE AND THE
QUALITY AND PERFORMANCE OF THE EQUIPMENT. CUSTOMER ACKNOWLEDGES THAT SERVICE MAY NOT BE ERROR-FREE
AND THAT INTERRUPTIONS WILL LIKELY OCCUR FROM TIME TO TIME. NEXTEL DOES NOT MANUFACTURE THE EQUIPMENT
AND ANY STATEMENT REGARDING THE EQUIPMENT SHOULD NOT BE INTERPRETED AS A WARRANTY. THIS SECTION
SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
14. LIMITATION OF LIABILITY AND REMEDIES FOR BREACH - Nextel shall not be liable for: (1) any deficiency in the Service,
including, but not limited to, mistakes, omissions, interruptions (including, among others, interruptions caused by Equipment or facilities
failure or shortages), errors, failures to transmit, delays or defects, network problems, lack of coverage or network capacity, dropped calls,
inability to access the Service or inability to place or receive calls or problems of unauthorized access; (2) the unavailability or any failure or
delay in delivery of the Equipment or the cancellation of any orders of Equipment by the manufacturer; (3) any suspension or termination of
Service by Nextel or any other action taken by Nextel in its sole discretion intended to protect the Nextel wireless network, s ystems, and
the rights or property of Nextel, its Customers, or others from “hacking,” “spamming,” “viruses” or other potential harms that Nextel believes
may adversely impact its network or systems; (4) the availability or use of Wireless Data Services, including but not limited to, the
compatibility or use of Online Applications or Content, whether or not supported by Nextel, or any contact with third parties through the use
of Wireless Data Services; (5) any damage or personal injury allegedly caused by use of the Equipment or Service; (6) any other damage
due directly or indirectly to causes beyond Nextel’s control, including, but not limited to, any act or omission of any carrier or service
provider other than Nextel; or (7) acts of God, acts of public enemies, acts of the government, acts or failure to act of Customer, its agents,
employees or subcontractors, fires, floods, epidemics, quarantine restrictions, corrosive substances in the air or other hazardous
environmental conditions, strikes, freight embargoes, inability to obtain materials or services, commotion, war, terrorism, unu
sually severe
weather conditions or default of Nextel’s subcontractors.
WITHOUT LIMITING THE FOREGOING, NEXTEL’S SOLE LIABILITY FOR SERVICE DISRUPTION, WHETHER CAUSED BY THE
NEGLIGENCE OF NEXTEL OR OTHERWISE, IS LIMITED TO A CREDIT ALLOWANCE OF NOT MORE THAN THE PROPORTIONATE
CHARGE TO CUSTOMER FOR THE PERIOD OF SERVICE DISRUPTION. EXCEPT AS OTHERWISE SET FORTH IN THE
PRECEDING SENTENCE, IN NO EVENT SHALL NEXTEL BE LIABLE FOR ACTUAL DAMAGES OR FOR CONSEQUENTIAL,
INCIDENTAL, SPECIAL OR OTHER INDIRECT DAMAGES CAUSED BY ITS NEGLIGENCE OR OTHERWISE, NOR FOR ECONOMIC
LOSS, PERSONAL INJURIES OR PROPERTY DAMAGE SUSTAINED BY CUSTOMER OR ANY THIRD PARTIES. IF CUSTOMER IS
PROVIDED WITH A CREDIT ALLOWANCE UNDER THIS SECTION, NEXTEL SHALL BE SUBROGATED TO ANY AND ALL RIGHTS
THAT CUSTOMER MAY HAVE AGAINST ANY THIRD PARTY AS A RESULT OF CUSTOMER’S LOSS OR EXPENSE, INCLUDING BUT
NOT LIMITED TO, ANY RIGHT CUSTOMER MAY HAVE UNDER THE TELEPHONE CONSUMER PROTECTION ACT. THIS SECTION
14 SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
UNDER CERTAIN CIRCUMSTANCES, SOME JURISDICTIONS MAY NOT RECOGNIZE OR GIVE EFFECT, IN WHOLE OR IN PART,
TO WARRANTY DISCLAIMERS AND/OR LIMITATIONS OF REMEDIES FOR BREACH; AND THEREFORE, TO THE EXTENT THAT
THE DISCLAIMER SET FORTH IN SECTION 13 AND THE LIMITATION OF REMEDIES IN SECTION 14 ARE NOT PERMITTED BY
APPLICABLE LAW, THEY WILL NOT APPLY TO CUSTOMER OR SHALL ONLY APPLY TO THE EXTENT PERMITTED BY SUCH
APPLICABLE LAW.
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15. INDEMNIFICATION - Customer shall indemnify, defend, and hold Nextel harmless from any violation by Customer of any
applicable law or regulation. Customer will further indemnify Nextel for any claim or demand, including reasonable attorneys’ fees, made
by any third party due to or arising out of: (1) information or Content that Customer submits, posts, transmits or makes available through
the Service; (2) Customer’s use of the Service or Equipment; (3) Customer’s connection to the Service or Equipment; (4) Customer’s
violation of this Agreement; or (5) Customer’s violation of any rights of a third party.
16. DISPUTE RESOLUTION - THIS SECTION PROVIDES FOR THE RESOLUTION OF MOST DISPUTES OR CLAIMS
THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. CUSTOMER SHOULD READ THIS SECTION
CAREFULLY; ARBITRATION IS FINAL, BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS SECTION
GOVERNING DISPUTES SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
Mandatory Arbitration - CUSTOMER AND NEXTEL AGREE TO ARBITRATE ANY CLAIM, CONTROVERSY OR DISPUTE ARISING
UNDER OR RELATED TO THIS AGREEMENT OR ANY EQUIPMENT USED IN CONNECTION WITH THE SERVICE (OR ANY PRIOR
ORAL OR WRITTEN AGREEMENT FOR WIRELESS SERVICE WITH NEXTEL) EXCEPT THAT CUSTOMER OR NEXTEL MAY BRING
AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. CUSTOMER AND NEXTEL ACKNOWLEDGE THAT THIS AGREEMENT
EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE AND THAT THE FEDERAL ARBITRATION ACT SHALL GOVERN THE
INTERPRETATION AND ENFORCEMENT OF THIS ARBITRATION PROVISION. TO INITIATE ARBITRATION, CUSTOMER OR
NEXTEL MUST FIRST SEND A WRITTEN NOTICE, VIA CERTIFIED MAIL, TO THE OTHER PARTY INDICATING ITS INTENT TO
ARBITRATE, WHICH NOTICE SHALL INCLUDE: (1) A DESCRIPTION OF THE FACTS; (2) A DESCRIPTION OF THE NATURE OF THE
CLAIM; AND (3) THE RELIEF SOUGHT ("NOTICE TO ARBITRATE"). SEND NOTICE TO ARBITRATE TO: NEXTEL GENERAL
COUNSEL, ARBITRATION OFFICE, 2001 EDMUND HALLEY DRIVE, RESTON, VIRGINIA 20191. BOTH PARTIES AGREE TO MAKE
REASONABLE ATTEMPTS TO RESOLVE ANY SUCH DISPUTE; HOWEVER, IF THE PARTIES CANNOT RESOLVE THE DISPUTE
WITHIN FORTY-FIVE (45) DAYS OF RECEIPT OF NOTICE TO ARBITRATE, THEN AN ARBITRATION CLAIM MAY COMMENCE. ANY
ARBITRATION INITIATED UNDER THIS AGREEMENT SHALL BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION
(“AAA”) IN ACCORDANCE WITH ITS WIRELESS INDUSTRY ARBITRATION RULES (AND THE AAA SUPPLEMENTAL PROCEDURES
FOR CONSUMER RELATED DISPUTES AS THEY MAY BE APPLICABLE), AS MODIFIED BY THIS AGREEMENT. INFORMATION
CONCERNING THE AAA, ITS WIRELESS INDUSTRY ARBITRATION RULES AND OTHER INFORMATION CONCERNING
ARBITRATION PROCEDURES AND FEES CAN BE FOUND BY CALLING THE AAA AT 1-800-778-7879 OR VISITING ITS WEBSITE AT
http://www.adr.org.
ANY ARBITRATION SHALL BE CONDUCTED BY A SINGLE NEUTRAL ARBITRATOR. CUSTOMER AND NEXTEL SHALL
COOPERATE IN GOOD FAITH TO SELECT THE ARBITRATOR WITHIN THIRTY (30) CALENDAR DAYS OF THE COMMENCEMENT
OF ANY ARBITRATION PROCEEDING. IF CUSTOMER AND NEXTEL CANNOT AGREE UPON A NEUTRAL ARBITRATOR WITHIN
THE THIRTY DAY PERIOD, THEN EITHER PARTY MAY REQUEST THAT THE AAA APPOINT, IN ITS SOLE DISCRETION, A
NEUTRAL ARBITRATOR. CUSTOMER AND NEXTEL FURTHER AGREE THAT NO ARBITRATOR SHALL HAVE THE AUTHORITY TO
AWARD ANY RELIEF OR REMEDY IN EXCESS OF OR CONTRARY TO WHAT IS PROVIDED IN THIS AGREEMENT, EXCEPT
WHERE SUCH PROVISION IS NOT PERMITTED UNDER APPLICABLE LAW. THE ARBITRATOR’S DECISION AND AWARD SHALL
BE FINAL AND BINDING, AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT
HAVING JURISDICTION. THE LAW THAT IS APPLIED TO THIS AGREEMENT ALSO SHALL BE APPLIED IN ANY ARBITRATION
PROCEEDING. UNLESS THE CUSTOMER AND NEXTEL OTHERWISE AGREE, ANY ARBITRATION SHALL BE CONDUCTED IN THE
COUNTY SEAT OF THE COUNTY IN WHICH CUSTOMER’S BILLING ADDRESS IS LOCATED. ALL ADMINISTRATIVE COSTS AND
FEES OF ARBITRATION SHALL BE BORNE EQUALLY BY CUSTOMER AND NEXTEL, EXCEPT IF THE CLAIM IS LESS THAN $1000,
CUSTOMER WILL BE OBLIGATED TO PAY ONLY $25. FOR CLAIMS OVER $1,000 BUT UNDER $75,000, CUSTOMER WILL BE
REQUIRED TO PAY ITS SHARE OF ARBITRATION FEES, BUT NO MORE THAN THE EQUIVALENT COURT FILING FEE FOR A
COURT ACTION FILED IN THE JURISDICTION WHERE CUSTOMER’S BILLING ADDRESS IS LOCATED. CUSTOMER AND NEXTEL
SHALL EACH BEAR THE EXPENSES OF THEIR OWN COUNSEL, EXPERTS, WITNESSES AND THE PREPARATION AND
PRESENTATION OF EVIDENCE IN CONNECTION WITH ANY ARBITRATION.
Waiver of Jury Trial and Class Actions - BY ENTERING INTO THIS AGREEMENT, CUSTOMER AND NEXTEL ACKNOWLEDGE AND
AGREE TO WAIVE CERTAIN RIGHTS TO LITIGATE DISPUTES IN COURT, TO RECEIVE A JURY TRIAL OR TO PARTICIPATE AS A
PLAINTIFF OR AS A CLASS MEMBER IN ANY CLAIM ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE
CAPACITY. CUSTOMER AND NEXTEL BOTH AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL AND
NOT ON A CONSOLIDATED, CLASS-WIDE OR REPRESENTATIVE BASIS AND THAT IF ARBITRATION IS NOT CONDUCTED ON AN
INDIVIDUAL BASIS, THIS SECTION 16 SHALL BE DEEMED NULL AND VOID. THE ARBITRATOR MAY AWARD INJUNCTIVE RELIEF
ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF
WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. IF FOR ANY REASON THE ARBITRATION CLAUSE SET FORTH IN THIS
AGREEMENT IS DEEMED INAPPLICABLE OR INVALID, OR TO THE EXTENT THE ARBITRATION CLAUSE ALLOWS FOR
LITIGATION OF DISPUTES IN COURT, CUSTOMER AND NEXTEL BOTH WAIVE, TO THE FULLEST EXTENT ALLOWED BY LAW,
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ANY RIGHT TO PURSUE OR PARTICIPATE AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLAIM ON A CLASS OR
CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY.
17. MISCELLANEOUS - Assignment - Customer may not assign all or any part of this Agreement (including any of its rights and
duties under the Agreement) or sell or lease the Service to others without Nextel’s prior written consent. Nextel may assign all or any part
of this Agreement to any successor or any other entity capable of performing Nextel’s obligations under this Agreement without obtaining
Customer’s consent or providing notice to Customer. Nextel shall be released from all liability upon assignment of this Agreement.
Customer shall continue to be bound by the terms of this Agreement following assignment.
Nextel Associates – Nextel’s subsidiaries, affiliates and certain third party service providers (the “Nextel A ssociates”) may provide wireless
communication services in support of Nextel from time to time. All rights and protections afforded to Nextel by this Agreement are also
afforded to the Nextel Associates.
Notice - Notice to Customer shall be considered delivered if sent by U.S. Mail addressed to the most current address on file for Customer
(effective three (3) days following deposit in U.S. Mail) or by electronic means such as email or text messaging (effective immediately upon
transmission). Written notice to Nextel must be sufficient to identify Customer and the Service and shall be considered delivered when
directed to Nextel Customer Care department and received by Nextel. Oral and electronic notice to Nextel shall be considered delivered
on the date reflected in Nextel’s records. To ensure receipt of notice, Customer shall notify Nextel of any changes in Customer’s email or
mailing address.
Limitation on Third Party Beneficiaries - This Agreement is not for the benefit of any third party other than the Nextel Associates.
Governing Law - The laws of the state associated with the area code assigned to Customer’s Number will govern this Agreement, without
regard to the conflict of laws rules of that state. This Agreement is also subject to applicable federal laws and federal or state regulations
or tariffs
Entire Agreement - This Agreement and the policies to which it refers (e.g., return policy, Plan Information, and Payment Forms, to the
extent such documentation may be applicable), form the entire Agreement between Customer and Nextel. There are no oral or written
agreements between Customer and Nextel other than as set forth in this Agreement. If Customer is a business, Nextel shall not be bound
by the terms and conditions included in Customer’s purchase orders or elsewhere, unless expressly agreed to in writing by a duly
authorized officer of Nextel. If any provision of this Agreement is found to be illegal or otherwise invalid, the remainder of this Agreement
will remain enforceable. If, at any time, Nextel fails to enforce any right or remedy under this Agreement (including, but not limited to, a
waiver of Nextel’s right to written notice under the Agreement), Nextel shall retain the right to enforce such right or remedy at a later time.
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Motorola Safety and General Information
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION.
READ THIS INFORMATION BEFORE USING YOUR MOTOROLA IM240 WIRELESS MODEM.
RF Operational Characteristics
Your Motorola product contains a radio frequency transmitter to convey the information you wish to send as well
as occasional automatic signals used to sustain connection to the wireless network, and a receiver which enables
you to receive communication and connection information from the network.
Antenna Care
Use only the supplied or an approved replacement antenna. Unauthorized antennas, modifications, or
attachments could damage the radio product and may violate FCC regulations. When using any approved
accessory antenna, position it at least eight inches (20 cm) from any part of any person.
DO NOT hold the antenna when the radio product is "IN USE". Holding the antenna affects call quality and may
cause the product to operate at a higher power level than needed.
Portable Radio Product Operation and EME Exposure
Your Motorola product is designed to comply with the following national and international standards and
guidelines regarding exposure of human beings to radio frequency electromagnetic energy (EME):
United States Federal Communications Commission, Code of Federal Regulations; 47 CFR part 2 subpart J.
American National Standards Institute (ANSI) / Institute of Electrical and Electronics Engineers (IEEE). C95. 1-
1992.
Institute of Electrical and Electronics Engineers (IEEE). C95. 1-1999 Edition.
International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998.
Ministry of Health (Canada). Safety Code 6. Limits of Human Exposure to Radiofrequency Electromagnetic Fields
in the Frequency Range from 3 kHz to 300 GHz, 1999.
Australian Communications Authority Radiocommunications (Electromagnetic Radiation - Human Exposure)
Standard 2003
ANATEL, Brasil Regulatory Authority, Resolution 303 (July 2, 2002) “Regulation of the limitation of exposure to
electrical, magnetic, and electromagnetic fields in the radio frequency range between 9 kHz and 300 G Hz.”
"Attachment to Resolution 303 from July 2, 2002."
The iM240 modem card has been tested for compliance with FCC / IC RF exposure limits in laptop computer
configurations with side PCMCIA slots, and palmtop computers with rear PCMCIA slots, and can be used in
laptop computers and palmtop computers with substantially similar physical dimensions, con structio n, and
electrical and RF characteristics.
Your wireless modem is designed and manufactured to operate with the antenna in the vertical position. To
assure optimal radio product performance and make sure exposure to radio frequency electromagnetic energy is
within the guidelines set forth in the above standards, be sure always to put the antenna in the vertical position
when operating the wireless modem in any computer that is sitting on your body.
Approved Accessories
For a list of approved Motorola accessories call 1-800-453-0920, or visit our website at www.mot.com/iDEN.
ALL MODELS WITH FCC ID AZ489FT5834 MEET THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE
TO RADIO WAVES.
Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the
emission limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commi ssion of
the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF
energy for the general population. The guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of scientific stu dies. The standards include a
substantial safety margin designed to assure the safety of all persons, regardless of age and health.
The exposure standard for wireless modems employs a unit of measurement known as the Specific Absorption
Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.1 Tests for SAR are conducted using standard operating
positions reviewed by the FCC with the modem transmitting at its highest certified power level in all tested
frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the
modem while operating can be well below the maximum value. This is because the modem is designed to operate
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at multiple power levels so as to use only the power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output.
Before a modem model is available for sale to the public, it must be tested and certified to the FCC that it does
not exceed the limit established by the government-adopted requirement for safe exposure. The tests are
performed in positions and locations as required by the FCC for each model. The highest SAR value for this radio
product when tested for use during packet data transmission is 1.19 W/kg.
The FCC has granted an Equipment Authorization for this modem with all reported SAR levels evaluated as in
compliance with the FCC RF exposure guidelines. SAR information on this modem is on file with the FCC and
can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID
AZ489FT5834.
Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunicatio ns
Industry Association (CTIA) web-site at http://www.wow-com.com.
1 In the United States and Canada, the SAR limit for modems used by the public is 1.6 watts/kg (W/kg) averaged
over one gram of tissue. The standard incorporates a substantial margin of safety to give additional protection for
the public and to account for any variations in measurements.
2 The SAR information reported to the FCC includes the FCC-accepted Motorola testing protocol, assessment
procedure, and measurement uncertainty range for this product.
Electro Magnetic Interference/Compatibility
Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded,
designed or otherwise configured for electromagnetic compatibility.
Facilities
To avoid electromagnetic interference and/or compatibility conflicts, turn off your modem product in any facility
where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is
sensitive to external RF energy.
Aircraft
When instructed to do so, turn off your modem product when on board an aircraft. Any use of a modem product
must be in accordance with applicable regulations per airline crew instructions.
Medical Devices
Pacemakers
The Advanced Medical Technology Association (AdvaMed) recommends that a minimum separation of 6 inches
(15 cm) be maintained between a wireless modem product and a pacemaker. Th ese recommendations are
consistent with those of the U.S. Food and Drug Administration.
Persons with pacemakers should:
ALWAYS keep the modem product more than 6 inches (15 cm) from their pacemaker when the modem product is
turned ON.
Turn the modem product OFF immediately if you have any reason to suspect that interference is taking place.
Hearing Aids
Some digital wireless modem products may interfere with some hearing aids. In the event of such interference,
you may want to consult your hearing aid manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the manufacturer of your device to determine if it is
adequately shielded from RF energy. Your physician may be able to assist you in obtaining this information.
Operational Warnings
For Vehicles with an Air Bag
Do not place a portable modem product in the area over the air bag or in the air bag deployment area. Air bags
inflate with great force. If a portable modem is placed in the air bag deployment area and the air bag inflates, the
modem product may be propelled with great force and cause serious injury to occupants of the vehicle.
Potentially Explosive Atmospheres
Turn off your modem product prior to entering any area with a potentially explosive atmosphere, unless it is a
modem product type especially qualified for use in such areas as “Intrinsically Safe” (for example, Factory Mutual,
CSA, or UL approved). Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in
bodily injury or even death.
The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on
boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particle s, su ch as
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grain, dust or metal powders, and any other area where you would normally be advised to turn off your vehicle
engine. Areas with potentially explosive atmospheres are often but not always posted.
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn off your modem product when you are near electrical
blasting caps, or in a blasting area. Obey all signs and instructions.
Operational Cautions
Cleaning and Drying Considerations
This product is not water proof, and exposing the unit to liquids may result in permanent damage to the unit.
If your modem product interior gets wet, then do not try to accelerate drying with the use of an oven or a dryer as
this will damage the modem product and void the warranty. Instead, do the following:
Immediately power off the modem product.
Remove SIM card (if so equipped) from modem product.
Shake excess liquid from modem product.
Place the modem product in an area that is at room temperature and has good air flow.
Let the modem product and SIM card dry for 72 hours before powering on the modem product.
If the modem product does not work after following the steps listed above, contact your dealer for servicing
information.
Clean the external surfaces of the modem product with a damp cloth, using a mild solution of dishwashin g
detergent and water. Some household cleaners may contain chemicals that could seriously damage the modem
product. Avoid the use of any petroleum-based solvent cleaners. Also, avoid applying liquids directly on the
modem product.
MOTOROLA LIMITED WARRANTY
FOR IDEN SUBSCRIBER PRODUCTS, ACCESSORIES AND SOFTWARE PURCHASED IN THE UNITED
STATES OR CANADA
What Does this Warranty Cover?
Subject to the exclusions contained below, Motorola, Inc. warrants its Motorola iDEN Digital Mobile ("Products"),
Motorola-branded or certified accessories sold for use with these Products ("Accessories") and Motorola software
contained on CD-Roms or other tangible media and sold for use with these Products ("Software") to be free from
defects in materials and workmanship under normal consumer usage for the period(s) outlined below. This limited
warranty is a consumer's exclusive remedy, and applies as follows to new Products, Accessories and Software
purchased by consumers in the United States or Canada, which are accompanied by this written warranty:
PRODUCTS COVERED LENGTH OF COVERAGE
Products as defined above. One (1) year from the date of purchase by the first consumer purchaser of the
product.
Accessories as defined above. One (1) year from the date of purchase by the first consumer purchaser of the
product.
Products or Accessories that are Repaired or Replaced. The balance of the original warranty or for ninety (90)
days from the date returned to the consumer, whichever is longer.
Software as defined above. Applies only to physical defects in the media that embodies the copy of the software
(e.g. CD-ROM, or floppy disk). Ninety (90) days from the date of purchase.
What is not covered? (Exclusions)
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are
excluded from coverage.
Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident
or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resul t ing from misuse;
(b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or
food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to
abnormal usage or conditions; or (d) other acts which are not the fault of Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories. Defects or damage that result from the use of Non-Motorola
branded or certified Products, Accessories, Software or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service, testing, adj ustment, installation,
maintenance, alteration, including without limitation, software changes, or modification in any way by someone
other than Motorola, or its authorized service centers, are excluded from coverage.
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Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered
or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d)
nonconforming or non-Motorola housings, antennas, or parts, are excluded from coverage.
Communication Services. Defects, damages, or the failure of Products, Accessories or Software due to any
communication service or signal you may subscribe to or use with the Products, Accessories or Software is
excluded from coverage.
Software Embodied in Physical Media. No warranty is made that the software will meet your requirements or will
work in combination with any hardware or software applications provided by third parties, that the operation of the
software products will be uninterrupted or error free, or that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media. Software that is not embodied in physical media (e.g. software that is
downloaded from the internet), is provided "as is" and without warranty.
Who is covered? This warranty extends only to the first consumer purchaser, and is not transferable.
What will Motorola Do? Motorola, at its option, will at no charge repair, replace or refund the purchase price of any
Products, Accessories or Software that does not conform to this warranty. We may use functionally equivalent
reconditioned/refurbished/pre-owned or new Products, Accessories or parts. No data, software or applicati ons
added to your Product, Accessory or Software, including but not limited to personal contacts, games and ringer
tones, will be reinstalled. To avoid losing such data, software and applications please create a back up prior to
requesting service.
How to Obtain Warranty Service or Other Information? To obtain service or information, please call:
Motorola iDEN Customer Services 1-800-453-0920 or 954-723-4 910
TTY-877-483-2840
Or visit us online at http://www.motorola.com/iDEN/support
You will receive instructions on how to ship the Products, Accessories or Software, at your expense, to a Motorola
Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, bill of sale or other
comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if
applicable; (d) the name and location of the installation facility (if applicable) and, most importantly; (e) your
address and telephone number.
What Other Limitations Are There? ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, OTHERWISE THE REPAIR, REPLACEMENT,
OR REFUND AS PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF
THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO
EVENT SHALL MOTOROLA BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE)
FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, ACCESSORY OR SOFTWARE,
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS
OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, SOFTWARE OR
APPLICATIONS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY
OR INABILITY TO USE THE PRODUCTS, ACCESSORIES OR SOFTWARE TO THE FULL EXTENT THESE
DAMAGES MAY BE DISCLAIMED BY LAW.
Some states and jurisdictions do not allow the limitation or exclusion of incidental or consequential damage s, or
limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights that vary from state to state or from
one jurisdiction to another.
Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted
Motorola software such as the exclusive rights to reproduce and distribute copies of the Motorola software.
Motorola software may only be copied into, used in, and redistributed with, the Products associated with such
Motorola software. No other use, including without limitation disassembly of such Motorola software or exercise of
the exclusive rights reserved for Motorola, is permitted.
Patent and Trademark Information
MOTOROLA, the Stylized M Logo and all other trademarks indicated as such herein are trademarks of Motorola,
Inc. ® Reg. U.S. Pat. & Tm. Off. © 2004 Motorola, Inc. All rights reserved.
Microsoft, Microsoft Internet Explorer, Windows NT, Windows 2000, Windows XP, Pocket PC 2002, and Pocket
PC 2003 are registered trademarks of Microsoft Corporation.
All other product or service names mentioned in this manual are the property of their respective trademark
owners.
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Nextel Connection Manager User Guide
Software Copyright Notice
The Motorola products described in this manual may include copyrighted Motorola and third party software stored
in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola
and third party software providers certain exclusive rights for copyrighted software, such as th e exclusive rights to
distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in the Motorola
products may not be modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed
by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or
any third party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by
operation of law in the sale of a product.
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