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NexPath Telephony Server
User’ s Guide
NexPath Corporation
2972 Scott Boulevard
Santa Clara, California 95054 PN3097, Rev. G
(408) 235-8916 March 7, 2001
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Copyright © 1997-2001 NexPath Corporation
Santa Clara, CA 95054
ForSoftwareRelease6.
All rights reserved. This product and related documentation are protected by copyright and distributed under licenses
restricting its use, copying, distribution, and decompilation. No part of this product or related documentation may be
reproduced in any form by any means without prior written authorization of the NexPath Corporation.
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NTS SERVER HARDWARE LIMITED WARRANTY
THIS IS TO CERTIFY that the NexPath NTS Server hardware ("NTS Server") is hereby warranted to be free of all
defects in material and workmanship for one (1) year from the date of initial purchase. This War ranty does not apply
to a defect caused by negligence, misuse, accidents, acts of God, or to any use not in accordance with the instructions
and specifications published by N exPath Corporation ("NexPath"). Use of the NTS Server in emergency or time-critical or medical applications is not appropriate.
During the period of this Warranty, NexPath will repair or replace at our service center located in Santa Clara, California, any part proving defective in material or workmanship. All expenses related to replacing or repairing a defective part under this Warranty will be assumed by NexPath except for the cost of transporting the product to NexPath's
service center, which shall be the responsibility of the buyer.
The buyer must notify NexPath of any defect,malfunction or nonconformitypromptly upon discovery. Within 30 days
after receiving the NTS Server from the buyer, NexPath will repair or replace the defective part, at its own option,
provided that NexPath has found the NTS Server to be defective. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT SPECIFIED HEREIN.
The foregoing warranties are contingent upon (1) the proper use of the hardware in accordance with the instructions
and specifications published by NexPath, (2) the purchase of the NTS Server from a dealer or distributor authorized
by NexPath to sell the NTS Server, and (3) return of a properly completed Warranty Registration Card within 30 days
of purchase; and may not apply to any NTS Server that has been repaired or modified by persons other than NexPath.
The NTS Server Li mited Warranty is non-transferable.
BUYER AGREES THAT ITS EXCLUSIVE REMEDIES, AND NEXPATH'S ENTIRE LIABILITY WITH RESPECT TO THE NTS SERVER, SHALL BE AS SET FORTH HEREIN. BUYER FURTHER AGREES THAT NEXPATH SHALL NOT BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY DAMAGES, INCLUDING
ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BUYER'S USE OR INABILITYTO USE THE NTS SER VER OR THE BREACH OF ANY EXPRESS
OR IMPLIED WARRANTY, EVEN IF THE BUYER HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE
DAMAGES.
THE EXPRESS WARRANTIES SET FORTH IN THIS AG REEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NexPath Corporation
2972 Scott Boulevard
Santa Clara, CA 95054
This War ranty is effective only if the enclosed registration card is returned to NexPath within thirty (30) days of the
date of initial purchase. NexPath neither assumes nor authorizes any representative or other person to assume for NexPath any other liability in connection with the sale or shipment of NexPath products.
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Table of Contents
CHAPTER 1 Introduction 1
Where to go for assistance 4
Support Policies 4
Legal Notices 5
CHAPTER 2
Telephone Operations 7
General Concepts 7
Hook-flashes 8
Beeps and rings 9
Ring Cadence 10
Call distribution groups 11
Ring groups and Pickup groups 11
Extensions numbers in the NexPath Telephony Server 12
System speed dial numbers 12
Accept Calls/Do Not Disturb 13
Accept Calls 13
Do Not Disturb 13
Barge In 15
Barge In 15
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User’s Guide
Call Forwarding 16
Forward Calls 16
Cancel Forwarding 16
Call Waiting 19
Enable Call Waiting 19
PickupaWaitingCall 19
Swap Between a Current Call and a Call on Hold 19
Cancel Call Waiting 19
Clear 21
Clearing a Command Sequence 21
Conference Calls 22
Set Up Conference 22
AddToConference 22
Day Ringing/Night Ringing 23
Enable Day Ringing 23
Enable Night Ringing 23
Disconnecting 25
Disconnect Call 25
Do Not Disturb 26
Help 27
Help 27
Hold 28
Put A Call On Hold 28
Retrieve A Call From Hold
Swap Between a Current Call and a Call on Hold 28
Hook Flash the Central Office Line (Centrex and CLASSsm features) 30
Hook Flash the Central Office Line 30
Inside Lines 31
Line and Extension Numbers 33
Announce Line Number and Extensions 33
Listen In 34
Listen In 34
Night ringing 35
Operator 36
Dial the operator 36
28
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Outside Lines 37
Paging (Public Address) 38
Park Orbits 39
Passwords 41
Pick up 43
Transferring Calls 44
Summary of the keypad sequences 46
Table of Contents
Obtain an Outside Line 37
Enter Password 41
Change Password 41
Pick Up Ring Group 43
Pick Up Any Ringing Phone 43
Pick Up Ringing Speaker 43
Direct (Blind) Transfer 44
Set Up Transfer 44
Complete Transfer 44
CHAPTER 3
Voice Mail 49
Determining if you have new messages in your voice mailbox 49
Accessing voice mail from your telephone 50
Forwarding a message to another mail box 53
Forwarding a message to a group 53
Call the person who left a message 54
Getting a help message during voice mail 54
To record your standard or alternate greeting 54
To listen to your standard or alternate greeting 55
To set your Standard Greeting or Alternate Greeting 55
Accessing your voice mail from an outside line 55
Getting into your voice mail box if your mailbox is full 56
To enter a numeric pager number 57
Recording a short name 58
Adding a voice mail distribution group 58
Removing a voice mail distribution group 59
Sending a message directly from voice mail 59
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User’s Guide
Features Available When Leaving a Message 62
Keys that callers can use during the greeting when they are in voice mail 62
Keys that callers can use during or after recording a message 62
CHAPTER 4 Windows Desktop Tools- NexPath Dialer 65
Installing the NexDial dialer program 66
Configuring the dialer 66
Features available with NexDial Dialer Window 71
Screen pops 71
The numeric keypad and the Dial/Transfer button 72
User speed dial buttons 73
The function buttons below the keypad 74
Status information 77
Setting Day/Night Mode 78
Changing your password 78
Selecting the audio player 78
Voice Mail Access from NexDial 79
Playing back a message 80
Calling the call back number 80
Saving a copy of the voice mail file to the local computer 80
Forwarding a message to another voice mail box or a group 81
Recording your Standard Greeting 81
Recording your Alternate Greeting 82
Selecting the Standard or Alternate Greeting 82
To play back your greetings 82
Deleting a message or messages 82
Announce Time and Date and/or Caller ID 83
Numeric Pager Notification 84
Email Notification 86
Adding and Using Voice Mail Distribution Groups 87
Personal Phone Book 89
Viewing the Call Log 91
Integration with Goldmine 4.0 and ACT! 3 & ACT! 4: 92
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CHAPTER 5 Windows Desktop Tools- NexPath Call Director 93
System Requirements for NexDirector 94
Installing the NexDirector program 94
Establishing a network connection to the NexPath Telephone Server 95
NTS Server Configuration Issues Related to NexDirector 97
Configuration and Setup 99
Tabs and Views 100
Configuration Management- Multiple Views 101
Customizing Buttons and Views 102
Resetting Button Assignments 104
Resizing the Window 104
Activity and Status 104
Controlling Calls 105
Table of Contents
Call An Extension 105
Transfer A Call 105
Retrieve a call from a Park Orbit 106
Put a call on Hold 106
Seizing a particular outside line 106
Picking up a ringing call 106
Do Not Disturb 107
Disconnect a call 107
CHAPTER 6 TelOper: the Web Browser Desktop Interface 109
To Control your Phone from your Web Browser 109
The Control page 112
Selecting a voice mail box to monitor 113
VM Barge-in 113
Send to VM 113
Hold 113
Call Control 114
Using the Ring Group button 115
The Voice Mail page 116
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User’s Guide
Setting message, pager, and email parameters 118
Dialing Method for Call Back 119
Other Voice Mail Features 119
System Information 121
Using the Phone Book page 123
The View Log button 125
The status information at the bottom of the Control page 128
CHAPTER 7
Installing the NexPath TAPI 2.1 Service Provider 129
Installing the NexPath TAPI 2.1 Telephony Service Provider (TSP) program 129
Using the NexPath Telephony Service Provider (TSP) with other programs 134
Uninstalling the NexPath TAPI Telephony Service Provider (TSP) 135
CHAPTER 8
Frequently asked questions 137
APPENDIX A Glossary 143
INDEX Index 149
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CHAPTER 1 Intr oduction
Welcome to the NexPath Telephony Server! T he NexPath Telephony S erver is a complete integrated telephone system, including switching (or PBX-type functions), voice mail, automatedattendant, automated call
distribution (or ACD), and network access and administration. This unique solution to small company telephone systems allows you to have most if not all of the features of a large company PBX at a fraction of the
cost of these larger systems.
In fact, in many ways the NexPath Telephony Server goes beyond the functionality of most t raditional telephone systems. The NexPath Telephony Server was the f irst web-enabled telephone system when it was
introduced in late 1996. It has unique features not commonly found on larger systems, such as allowing you
to perform functions like picking up a ringing phone from any other phone, checking and retrieving your
voice mail from any desktop computer in the building or on the Internet, ring groups within call distribution
groups, and many other features that are unique to NexPath.
Note This manual, along with all other system manuals, is available on the NexPath Telephony Server in
Adobe Acrobat format, if your PC is connected to the LAN. The URL for the list of manuals is http://
<system name>/manuals/
1
. Other URLs that are useful are available on the NexPath Telephony Server
at the URL http://<system name>/ or http://<system name>/help/.
1. Replace <system name> with the name assigned your specific NexPath T elephony Server by your system administrator, or
the IP address assigned to the NexPath Telephony Server. If you use the IP address, you must put in the trailing “/”.
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User’s Guide
The NexPath Telephony Server combines the following subsystems into a single, tightly integrated, easy-toinstall, easy-to-maintain package:
• A complete switching system (PBX-like functions)
• Up to 136-line (outside+inside lines) capability.
• Functions such as call routing and switching can be performed using standard touch-tone codes
from conventional telephones. No expensive, proprietary phones are necessary.
• High bandwidth (64 kilobits per second), all digital signal paths pass fax and modem signals transparently.
• Automatic fax detection
• An auto-attendant system
• Allows automated answering and routing of calls.
• Fully configurable, including custom messages and flexible numbering plans.
• Multiple auto-attendants with a different auto-attendant on each line if desired.
• A voice message recording and retrieval (i.e., voice mail) system
• Over 50 hours of voice mail and custom messages can be stored per system.
• Password protection provided for all voice mail access.
• Personal greetings can be recorded for each extension.
• 64 kilobits-per-second digitization, storage, and playback gives your messages unsurpassed clarity.
• 30 p ort simultaneous voice mail access capability.
• Support of the VMWI (FSK) voice mail waiting light.
• An Automatic Call Distribution (ACD) system
• Allows calls to be directed to a group, such as sales, rather than just to an individual.
• Multiple overlapping distribution groups with priority settings.
• Custom reassurance messages and hold music while the caller is waiting in the hold queue.
Other features include:
• Integrated TCP/IP LAN for network control and administration
• System administration is performed using standard Web browser (Netscape or Internet Explorer)
software running on any desktop computer.
• Control of any extension can be performed either from a telephone, from the Windows programs
NexDial or NexDirector, or from a Netscape Web browser software running on any desktop com-
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puter.
• Complete backup via LAN command, and retrieval of the backup file via ftp.
• A completely open network API (NexPath Simple Computer Telephony Protocol, N-SCTP) for
custom application development and 1st and 3rd party call control.
• Voice prompts and error messages available for all telephone operations
• A public address output for announcements, speaker ringing, and background music.
• A music-on-hold i nput
• Multiple auto-attendants and ACD groups can be set up
• Call waiting and call forwarding
• A complete system activity log
• Ring groups, including ring groups in ACD groups
• Distinctive ringing
Introduction
• Reminder rings
• Multiple hold stack
• Park orbits
• Barge-in to voice mail in progress
• Listen-intovoicemailinprogress
• Caller-ID pass-through and decoding (inside and outside calls).
• Visual Call Waiting (waiting call Caller ID).
• Power-failure bypass relays on all CO lines
• Multiple extension number assignment capability per line
• Numeric page upon receipt of voice mail
• System speed dial numbers
• Email notification upon receipt of voice mail.
• Announce name (screening) of calls based on Caller ID.
• Distintive Ringing for inside verses outside calls.
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Where to go for assistance
Every company has its own way of handling support for the NexPath System. Most have a person that is
responsible for the setup and administration of the NexPath Telephony Server, for making configuration
changes and answering questions about use of the telephone system. This person, the system administrator,
can provide you with information on use of the features of the system, and help you troubleshoot problems if
they arise.
All manuals on the system can be viewed from your web browser, if your system is LAN connected. The
URL is: http://<system_IP_address>/, then click on the link Manuals. Fill in <system_IP_address>
the IP address provided to you by your system administrator. Note that in all URLs you must enter the trailing “/” unless your system administrator has assigned the system a name that you can use instead of the IP
address.
with
In addition to this manual, the User’s Guide, there is also the System Administration Guide,andanyRelease
Notes provided with your system when it was shipped. All of these are also available on-line at the URL
listed above.
You can also have your system administrator call NexPath Support. The telephone number is on the NexPath web p age: http://www.nexpath.com.
Support Policies
NexPath provides telephone support for a single contact person (the system administrator) at no charge for a
limited period of time (usually 90 days) after the purchase of the system. Extended telephone support and
software upgrade services are also available for an annual charge. Check with your system administrator.
Please relay any questions you cannot resolve to your system administrator.
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Legal Notices
WARNING: The NexPath TelephonyServer can be programmedto allow users, if the feature is enabled by
the system administrator and a valid password is entered, to listen in to conversations without the participants knowledge. Listening in to a conversation without the consent of one or both parties may be a violation of local, state, and federal privacy laws. It is the responsibility of the user of the NexPath Telephony
Server, when using features of the system, to assure that he or she is in compliance with all applicable laws.
WARNING: The NexPath Telephony Server includes a LAN based protocol, NexPath Simple Computer
Telephony Protocol (N-SCTP), that allows the system to be programmed to function as an Automatic Dial
and AnnounceDevice (ADAD). ADADs or similar devices t hat are used for commercialsolicitation, or used
without the consent of the called party, are prohibited by many local, state, and federal laws. It is the
responsibility of the user of the NexPath Telephony Server, when using features of the system, to assure that
he or she is in compliance with all applicable laws.
Introduction
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CHAPTER 2 Telephone Operations
The NexPath Telephony Server allows operations such as placing calls on hold, transferring a call, and setting up conference calls to be controlled from any telephone connected to the system. This chapter describes
the operations available and how to control them. Note, though, that all of the operations described in t his
chapter can also be performed from a Windows 95/98/NT computer if the computer is connected to the NexPath Telephony Server through a TCP/IP network connection, and the program NexDial is installed. Some
operations are also available from NexDirector. Also, Windows and non-Windows machines connected to
the network and running Netscape Navigator 3.03 (and certain subsequent versions) can run TelOper,a
web-based desktop call control program. See CHAPTER 4:Windows Desktop Tools- NexPath Dialer starting
on page 65 and CHAPTER 5:Windows Desktop Tools- NexPath Call Director starting on page 93 for details.
Also, all voice mail operations can be performed from either a telephone or a computer. However, the key
sequences described in this chapter for call control from a telephone will be unavailable while you are
actively retrieving voice mail from a telephone. For details on voice mail operation, see CHAPTER 3:Voice
Mail starting on page 49.
General Concepts
Below is a list of topics which are common to the commands described throughout the rest of this chapter.
Please take the time to read this information before proceeding to the actual commands available in the NexPath Telephony Server.
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User’s Guide
Hook-flashes
Hook-flashes are one of the more complicated operations needed in the NexPath Telephony Server. The reason we need them, though, is that if you press the keys on your telephone keypad while in the middle of a
normal call, the NexPath Telephony Server simply passes these key presses on to the other party. This is
handy when the other party’s phone system can do something with them, such as route your call to an extension within their building, but it makes it difficult to signal the NexPath Telephony Server that you want to
do something special like put a call on hold once you are in the middle of a call.
Some telephone systems solve this problem by requiring that you use s pecial keys on their proprietary
phones (sometimes misleadingly called digital phones). The problems with special phones are that they are
expensive, they only work on one system, they become obsolete quickly, and they often do not have otherwise commonly available features such as speed-dial.
On the NexPath Telephony Server, you can signal the system that you want to do something special like put
a call on hold while in the middle of a call by performing a hook-flash, then entering the command sequence
for the operation desired. Hook-flashes are done by quickly depressing and releasing the hook switch
1
on
your phone, or by pressing the flash key on your phone.
Note, though, that perfecting the art of performing hook-flashes using the hook-switch might take a little
practice. You must depress the switch for long enough to make it obvious to the system that you want to signal it but not so long that the system thinks you hung up. A valid hook-flash is accomplished by depressing
the telephone hook switch for an interval of greater than 50 milliseconds and less than 1000 milliseconds (a
millisecond is 1/1000ths of a second, so 1000 milliseconds is one second).
Some phones come with a button whichperforms the hook-flash function. Nortel telephoneslabel it
Flash
the Link key. Care must be used with some telephones that have this button, however, since they can issue a
hook-flash for a full 3/4 of a second, which is a fairly long time. Some telephone do not properly collect the
keys you enter during this flash interval. If you begin entering other keys of a sequence before the pre-programmed flash time has ended, many older phones will block the subsequent tones, and the NexPath Telephony Server will not “hear” these other keys and you will likely get an error message.
Test the telephones you are using, and, if the telephone does not queue the keys, make sure you have waited
until the preprogrammed flash time is over before pressing other keys. Or, better yet, if you have one of
1. The hook-switch is the switch that gets depressed by the handset when you hang up your phone.
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Telephone Operations
these older phones, learn how to depress and release the hook-switch properly by hand instead of using the
1
key
Flash
.
Note Many telephones are now being produced that properly queue o ther keypad keys after the flash key, so
that it can be depressed along with the o ther keys at any rate. In particular, the flash k ey on the Nortel
9316 (the flash key is called Link on the Nortel phone) and the Panasonic KX-TSC50 or KS-TSC55
telephones works properly with the NexPath Telephony Server.
In this manual, we will designate a hook-flash with the symbol .
Flash
Beeps and rings
You will hear one short beep in your conversation if you are on the phone and you leave another cal l on hold
for too long
pressing the button on your telephone) to toggle between your existing call and the call on hold.
Note If you are not on the phone and you leave a call on hold too long, you will receive a short ring on your
phone, but when you pick up the phone, no one will be there. You can retrieve this call from hold using
the Retrieve Call From Hold sequence .
2
. You can use the Swap Hold sequence (i.e., performing a hook-flash followed by
Flash
*
*
1
*
Two short beeps in your conversation indicates that you have a call waiting. You can put the current call on
hold and pick up the new call using the Pick up Waiting Call sequence . You can then use the
Swap Hold sequence to toggle between the two. Note that if you are done with your current call,
you can still use to pick up the incoming call. The pre-existing call you put on hold with the
will disappear when the person you were talking to hangs up.
Flash
1. If you program a sequence into a phone with speed-dial, and is programmed as one of the keys in the programmed sequence, the phone will automatically wait until the end of its own flash time before issuing the other keys in
the sequence. Therefore, this 3/4 second blanking time is not a problem for flash sequences programmed into a speeddialer.
2. This delay time is usually 45 seconds. However, the reminder ring delay time can be changed by your system administrator, and might be set differently for your system.
3
Flash
Flash
3
*
Flash
Flash
3
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You will hear three short beeps if you are on the phone and someone uses the barge-in sequence to break into
your conversation.
Table 1: Rings
Sound Meaning
Single normal ring (repeated
every 5 seconds)
By default, an Internal or External call. Your system administrator can
assign different ring cadences to outside calls if you wish.
Short ring every 60 seconds A Reminder ring, meaning a call is on hold or in a park orbit
Double ring, short-long ring, or
other combinations
An Internal or External call, depending on how your extension is config-
ured. Check with your system administrator for different ring cadences.
Table 2: Tones
Sound Meaning
Busy Tone An outside or inside line is in use.
Dial Tone You can make a call or access a feature.
One short beep every 45 seconds A call is on hold or in a park orbit.
Two short beeps A waiting call is trying your extension.
Three short beeps Someone is barging in to your call.
Several short tones followed by dial tone when picking up
You have unread voice mail messages.
telephone.
Ring Cadence
Each inside line extension in the NexPath Telephony Server can be programmed to ring with one of six different ring cadences, or ringing patterns:
1.Long ring
2.Medium ring
3.Two short rings
4.Three short rings
5.Long and short ring
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6.Short and long ring
Also, each inside line extension can be programmed to ring differently depending on whether the call is an
inside call or an outside call, using these ring cadences. Check with your system administrator if you would
like to have different ring cadences for inside or outside calls at your extension.
Call distribution groups
Your system administrator may configure your system’s auto-attendant to support call distribution groups
(ACD or automated call distribution), that is, groups of extensions which represent entire departments, such
as Sales or Marketing. When a caller calls in, they are given a message such as “Press 1 for Sales, 2 for technical support...”
Telephone Operations
When the caller presses one of these selections, the call is routed to the call distribution group defined for the
selection, and each extension within the call distribution that is accepting calls (see Accept Calls on page 13)
will ring in sequence. The exact ring sequence for the group and what happens if no one picks up the call is
determined by the system administrator when the call distribution group is configured.
Ring groups and Pickup groups
Your system administrator can assign a ring group number to any group of physical telephone lines. This
function is normally used so that a ringing phone can be picked up from another phone using the Pick U p
Group sequence , followed by the ring group number. It is also used to cause a group of phones to ring
at the same time, so that any one of the phones can be answered to accept the call.
By factory default, ring group 0 is defined as all phones in the system except the PA s peaker. This means that
you can usually pick up any ringing phone in the building by entering .
Also by factory default, ring group 1 is defined as containing the telephone line which rings through your
company’s overhead PA speaker. Unless your system administrator has changed the definition of ring group
1, you can pick up a call ringing over the overhead PA speaker by picking up any phone and pressing
.
0 1
*
Ring groups can also be assigned to extensions by the system administrator, so that when the extension number is dialed, several telephones ring at the same time. Any one of the telephones can be answered to receive
0
*
0 0
*
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the call; the first telephone in the ringing group of extensions that goes off hook gets the call, the others get
dial tone.
Extensions numbers in the NexPath Telephony Server
There are eight different types of extensions in NexPath system:
1.Inside line extensions (default is 300-399)
2.Outside line extensions (default is 200-299)
3.Voice mailbox extensions (default is 500 -599 and 130-131)
4.Auto-attendant extensions (pre-configured as 120 (Day Program) and 121 (Night Program))
5.Park orbit extensions (default is 100 - 110)
6.Speed dial extensions (none predefined)
7.Public address extensions (special case of item 2 above, default is 111).
8.Extensions that ring several phones at once (special case of item 1 above, none predefined)
Any of these extensions types can be directly dialed from a telephone. The resulting function will be determined by the system programming for that extension type, i.e., you will ring a phone, seize an outside line,
enter voice mail, execute an auto-attendant program, etc.
The concept of extension numbers and their symmetric use throughout the system is a very powerful feature
of the NexPath Telephony Server.
System speed dial numbers
Your system administrator can program the NexPath Telephony Server to recognized special three digit
numbers, called speed dial extensions, that translate to 7 or more digit off-site numbers. These can be used
for convenient direct dialing, or for convenience in transferring calls.
Contact your system administrator t o determine if any speed dial extensions have been configured for your
system.
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Accept Calls/Do Not Disturb
Telephone Operations
Accept Calls
Do Not Disturb
8
*
9
*
When the NexPath Telephony Server is first started, your extension will automatically be placed in the
Accept Calls mode, which means that your phone will ring when someone calls you.
You can place your extension in the Do Not Disturb mode, though, during which calls made to your extension will go directly to your voice mail or directly to the number you specify as a forwarding number without first ringing at your extension
1
. You may want to place your extensionin the Do Not Disturb mode when
you are in a meeting and do not want your phone to ring or when you are out to lunch and do not want someoneelsetopickupyourphone.
If your extension is part of a call distribution group and you place your phone in the Do Not Disturb mode,
then calls to the distribution group (Sales, for example) will not ring at your phone, but instead will go on to
the next extension in the group. Calls placed by dialing your extension number directly, however, will be
routed as described above.
To put your extension in the Do Not Disturb mode:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Do Not Disturb sequence .
9
*
3. Enter your extension number.
4. If prompted, enter your password
2
, or a password with administrator privileges.
5. If your password was accepted, you will be notified that your extension has been placed in the Do Not
Disturb mode.
6. Hang up.
1. If your extension has not been configured to support voice mail and you have not set up call-forwarding for your extension, your phone will ring even if you place it in the Do Not Disturb mode.
2. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
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To return your extension to the Accept Calls mode:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Accept Calls sequence .
8
*
3. Enter the number of the extension you wish to change to Accepting Calls.
4. If prompted, enter your password
1
, or a password with administrator privileges.
5. If your password is accepted, you will be notified that your extension is now accepting calls.
6. Hang up.
Note There is no indication at your phone whether your extension is in the Accept Calls mode or the Do Not
Disturb mode. If you want to be sure to receive calls, you can enter the Accept Calls sequence at any
time, even if your extension is already in the Accept Calls mode.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
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Barge In
Telephone Operations
Barge In
#
2
Barge-in is the process of breaking into a conversation. To barge into your own voice mail extension, for
example, while someone is leaving you voice mail:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Barge-in sequence .
#
2
3. Enter the number of your voice mail extension.
4. If prompted, enter your password
1
, or a password with administrator privileges.
5. If your password is accepted, you will be connected to the person currently leaving you a message.
Note If your phone is still ringing, you can usually pick up the call from any other telephone in the building
bypickingupaphoneandenteringthePickUpRingGroup0sequence .
0 0
*
If your system administrator has given your account Barge-in/Listen-in permissions, you can als o use the
sequence described above to barge into other people’s conversations while they are on the phone. Check
with your system administrator to see if you have barge-in permission. You do not need Barge-in/Listen-in
permission to barge-in to voice mail in progress in your own voice mail boxes.
Barge-in and Listen-in can be blocked on a line by the system administrator, by setting the line as a Secure
Line.
Note When you barge into an existing conversation, the party at the extension number you barged into will
hear three short beeps, indicating that someone is barging into his or her call.
WARNING: Barge-in permissions also allow Listen-in. Listening-in to a conversation without the consent of one or
both parties may be a violation of local, state, and federal privacy laws. It is the responsibilityof the user of the NexPath
Telephony Server, when using features of the system, to assure that they are in compliance with all applicable laws.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
15
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User’s Guide
Call Forwarding
Forward Calls
Cancel Forwarding
2
*
3
*
You can forward your calls to ring at any extension on the NexPath Telephony Server, or to an offsite num-
1
ber
. To set up call-forwarding:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Forward Calls sequence .
2
*
3. Enter your extension number.
4. Enter the number (either an extension or an off-site number) to which you want your calls forwarded, fol-
lowed by the key, or wait four seconds.
5. If prompted, enter your password
#
2
, or a password with administrator privileges.
6. If your password was accepted, you will be notified that call-forwarding has b een enabled, followed by
the announcement of the forwarded number (i.e., you can verify that the number you entered is correct).
7. Hang up.
Note You do not have to enter a 9 to seize an outside line, if you are forwarding your calls offsite. The system
automatically seizes an outside line if the number is seven or more digits. H owever, you must enter a
one (if required) for a long distance number. Outside calls that are forwarded offsite may have reduced
quality and reduced audio levels. Consider using C entrex or CLASS type outside (CO) lines for best
forwarding quality. You can also use speed dial extensions for offsite forwarding, and get more control
over the call. See the Administrators Guide for details on speed dial extensions and CO line types.
When you enable call-forwarding for your extension, an incoming call will ring at your phone for 20 seconds before being forwarded
3
. The call will then ring at the forwarding extension for 20 more seconds. If,
after this additional 20 seconds, no one has picked up the call a nd you have an exit extension (such as a
1. Your extension must have offsite forwarding enabled in the system configuration. Check with your system administrator.
2. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
3. These are the factory-default forwarding and ringing delay times. Your system administrator can alter both of these times.
16
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voice mailbox extension) associated with your extension, the call will go to the exit extension. That is, the
call will eventually go to the exit extension of the original extension the caller dialed
If the extension is forwarded to a speed dial extension, and the speed d ial number does not answer, the call
will go to the exit extension programmed in the speed dial extension configuration.
On the other hand, if you do not have an exit extension programmed, after the forwarding phone rings for its
additional 20 seconds, the caller will be notified that there is no one to take the call and will be disconnected.
Calls that are forwarded offsite (not using speed dial extensions) are monitored by the NexPath Telephony
Server, and the system will attempt to determine if a caller has answered. If not, the call will go to the exit
extension (such as voice mail), if the exit extension has been configured for the extension that was forwarded. However, the monitoring of the progress of calls to outside lines depends on the ability to detect
call progress sounds on the telephone line. This is not a precise process and it may not be successful in all
cases. There can also be a delay before the call is connected.
Telephone Operations
.
Note Offsite forwarding is only permitted from extensions that have offsite forwarding enabled in the system
configuration. Check with your system administrator to see if offsite forwarding is enabled on your
extension.
Offsite forwarding will use Centrex or CLASS features (hook-flash transfers) if the CO line involved has
been designated as a Centrex or CLASS line.
Calls forwarded to a speed dial extension are handled differently. If an extension is forwarded to a speed
dial number, then the call progress monitoring is handled as specified in the speed dial extension configuration. The system will not attempt to determine if the call connects unless so designated in the speed dial
setup. The exit extension as specified in the speed dial extension setup is used if the call fails to complete.
If callers are experiencing delays in calls that forward off-site, try using speed dial extensions where you
have more control o f the call progress monitoring. You may also want your system administrator to create a
custom automated attendant, which is used as an exit extension in place of your voice mail box. This will
allow you to play customized messages to a caller before fowarding off-site, to prepare the caller for delays,
and to allow the caller the option of going directly to voice mail.
Speed dial extensions and exit extensions must be configured by your system administrator.
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User’s Guide
Note An extension can only be forwarded once.
Call forwarding for your extension will remain in effect until you cancel call forwarding. To cancel call forwarding:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Cancel Forwarding sequence
3
*
3. Enter your extension number.
4. If prompted, enter your password
1
, or a password with administrator privileges.
5. If your password was accepted, you will be notified that call-forwarding has been cancelled.
6. Hang up.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
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Call Waiting
Telephone Operations
Enable Call Waiting
Pick up a Waiting Call
Swap Between a Current Call and a Call on Hold
Cancel Call Waiting
*
*
4
Flash
5
3
Flash
*
When call-waiting is enabled for your extension, you will hear two beeps in your conversation when you are
on the phone and a new call comes in
1
. When you hear these two beeps, you can decide whether to put your
current caller on hold and take the new call, or continue talking to your current caller and, depending on how
you extension is set up, let the new caller go to either your voice mail, get forwarded, or be disconnected.
You can eliminate call-waiting beeps from your conversations by disabling call-waiting for your extension.
To enable call waiting at your extension:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Enable Call Waiting sequence .
4
*
3. Enter your extension number.
4. If prompted, enter your password
2
or a password with administrator privileges.
5. If your password was accepted, you will be notified that call-waiting has been enabled.
6. Hang up.
If you enable call waiting for your extension and you are on the phone when another call comes in, you will
hear two short beeps in the middle of your existing call. You can press to put the current call on
Flash
3
hold and answer the new call, or you can ignore the new call and let it go to your voice mail.
Note that if you pick up the incoming call, you can use the Swap Hold sequence to toggle
Flash
*
between the two calls.
1. Your caller will not hear these beeps, only you will.
2. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
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User’s Guide
To disable call waiting at your extension:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Disable Call Waiting sequence .
5
*
3. Enter your extension number.
4. If prompted, enter your password
1
, or a password with administrator privileges.
5. If your password was accepted, you will be notified that call-waiting has been disabled.
6. Hang up.
The NexPath Telephony Server’s default configuration allows a phone to ring 20 seconds before being forwarded, or 20 seconds before being sent to voice mail or getting disconnected, though your system administrator can alter these times. If you do not pick up a waiting call and you have set up call-forwarding for your
extension, a waiting call will forwarded after 20 seconds. If you do not have call-for w arding enabled but do
have a voice mailbox, then after 20 seconds the waiting call will go to your voice mailbox. If you have neither call-forwarding enabled nor voice mail, then after the 20-second delay time has expired, the caller will
be notified that there is no one to take the call and the call will be disconnected.
1. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
20
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Clear
Telephone Operations
Clearing a Command Sequence
# #
After getting an inside dial tone but before finishin g a command sequence, you can get back to an inside dial
tone by pressing the Clear sequence .
# #
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User’s Guide
Conference Calls
Set Up Conference
Add To Conference
The NexPath Telephony Server can allow up to four parties to be conferenced on a single conference call,
with the four parties being any combination of inside or outside lines.
To initiate a conference call:
1. Call your first party. This could be either an inside or an outside number.
2. Enter the Set up Conference sequence . This will put your current call on hold and request a
conference circuit from the system. If a conference circuit is available, you will get an inside dial tone. If
no conference circuits are available, you will receive an error message and b e re-connected to your first
call. Wait and try again later.
3. After getting a conference circuit and an inside dial tone, dial the number of the next party you wish to
conference in. This can include making calls to parties on either inside or outside lines. If you cannot get
your second party, retrieve your first call from hold using and try again later.
4. Upon reaching your second party, enter the Add To Conference sequence . You, your first
party, and your second party will all be talking to each other.
5. To add a fourth party to the conference, enter again. The first two callers will remain connected to each other, and you will receive an inside dial tone.
Flash
Flash
7
8
Flash
7
Flash
1
*
Flash
8
7
6. Dial the number of the next party you wish to conference in.
7. Upon reaching your third party, enter the Add To Conference sequence . You will be connected to all three callers.
8. You may hang up at any time and leave the conference active. The conference will end when no more
inside lines are involved in the call.
Note You can obtain a conference circuit before calling your first party by skipping step 1 above.
Flash
8
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Day Ringing/Night Ringing
Telephone Operations
Enable Day Ringing
Enable Night Ringing
#
0
#
1
The NexPath Telephony Server has two modes of operation that affect both the ringing of all extensions and
the auto-attendant: Day Mode (day ringing) and Night Mode (night ringing). Each extension can programmed to ring at different lines or groups of lines when the system is switched from Day Mode to Night
Mode. For example, an extension may be programmed so that calls placed to it ring one particular phone
when the system is in Day Mode, but ring all the phones in an entire ring group when the system is in Night
mode so that anyone left in the building can pick it up.
The auto-attendant may also have a Day Mode program and a Night Mode program. A different message
and set of choices may be presented to the caller depending on whether it is during regular business hours or
after hours. All of these features depend on the configuration and setup that is done by the system administrator when the system is installed or configured.
To enable day ringing (and disable night ringing):
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Enable Day Ringing sequence .
3. If prompted, enter your password
1
, or a password with administrator privileges.
#
0
4. If your password was accepted, you will be notified that day ringing has been enabled.
5. Hang up.
To enable night ringing (and disable day ringing):
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Disable Day Ringing sequence .
3. If prompted, enter your password
1
.
#
1
4. If your password was accepted, you will be notified that day ringing has been disabled.
1. You will not be asked for a password if you have already entered it once to enable some other command and you have not
hung up since then.
23
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User’s Guide
5. Hang up.
Note Your system can configured to switch automatically between Day mode and Night mode. See your
system administrator for details on whether or not your system is configured to do so.
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Disconnecting
Telephone Operations
Disconnect Call
Flash
#
You can disconnect from a call without hanging up. Once you have entered a password, you may want to do
this to avoid losing password protection or perhaps for other reasons. If your are using an inside extension
that automatically seizes an outside line (sometimes called assumed dial nine), this sequence will disconnect
from the outside line and return inside dial tone.
To disconnect from a call, or to disconnect from an outside line and obtain inside dial tone, without actually
hanging up the phone:
1. Enter the Disconnect sequence .
Flash
#
2. You will receive an inside dial tone.
3. Enter a new command or the next number you want to dial.
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User’s Guide
Do Not Disturb
See Accept Calls/Do Not Disturb
26
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Help
Telephone Operations
Help
* *
To get a summary of all commands listed here from your phone:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial the Help sequence .
* *
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User’s Guide
Hold
Put A Call On Hold
Flash
Retrieve A Call From Hold
Swap Between a Current Call and a Call on Hold
The NexPath Telephony Server can place up to three calls on hold at a time on any one extension. The calls
are place on a stack, much like a stack of boxes or books. The last call placed on the stack using
is the first one retrieved when is entered. Calls place on hold at an extension can only be retrieved
from that extension (private hold). If you want to place calls on hold to be retrieved from any extension, use
park orbits (public hold). See Park Orbits on page 39 for a detailed description.
Calls placed on hold using the above sequences, or placed into park orbits, receive hold music, if enabled for
the line and external hold music is supplied to the system.
To place a call on hold:
1. Enter the P ut Call On Hold sequence . You will get an inside dial tone, and are free to call a
new number, enter a command, or hang up.
Note If you inadvertently leave a call on hold and forget about it, you will get a short reminder ring every 45
seconds1.
1
1
*
Flash
1
*
Flash
1
*
Flash
1
To retrieve the call most recently put on hold:
1. Pick up the phone or otherwise get an inside line dial tone at the phone where the call was put on hold.
2. Enter the Retrieve Call From Hold sequence . You will be connected to the call most recently put on
hold.
1. This is the factory default value for the reminder ring delay time. Your system administrator can alter this time if desired.
1
*
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To swap your current call with the call most recently put on hold:
Telephone Operations
1. Enter the Swap Hold sequence . Your current call will go to the top of the hold stack, and you
Flash
*
will be connected with the most recent call er put on hold.
To get at a call on the hold stack when more than one call is on the stack:
1. Get an inside line. If you are on a call, you can hang up on this call without putting down the handset by
entering . You can also transfer the current call using the Blind Transfer sequence
Flash
or the Set Up Transfer and Complete Transfer sequences and respectively.
#
Flash
5
Flash
6
Flash
4
2. Take the m ost recent call which was placed on hold off of hold by entering the Retrieve Call From Hold
sequence .
1
*
3. Hang up or transfer this call.
4. Take the next call off of hold by entering the Retrieve Call From Hold sequence .
1
*
5. If necessary, hang up or transfer this call, and take the first call which was placed on hold off of hold by
entering the Retrieve Call From Hold sequence .
1
*
6. When done, hang up.
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User’s Guide
Hook Flash the Central Office Line (Centrex and CLASSSMfeatures)
Hook Flash the Central Office Line
Flash
9
You can send a hook flash to the central office line, rather than have the hook flash interpreted by the NexPath Telephony Server. This is only useful if you have Centrex lines or CLASS
SM
features, such as three
way calling, enabled on your outside lines.
Note The ability to hook flash a Central Office line can be enabled or disabled on a CO line by CO line basis
in the NexPath Telephony Server. This feature must be enabled with the administration software in
order for the sequence to work. Otherwise the sequence is ignored.
To send a hook flash to the central office line (see the note above):
1. While connected to an out side (central office) line, enter . You should receive the signal from
Flash
9
the central office that the sequence is recognized, usually three short beeps and then central office dial
tone.
For example, to setup a three way call using CLASS
1. While connected to an outside (central office) line and talking to the first party, enter . You
SM
features:
Flash
9
should receive the signal from the central office that the sequence is recognized: three short beeps and
then central office dial tone.
2. Dial the second party.
3. When you are connected, enter again. You should now have a three way call.
Flash
9
Note You must subscribe to CLASSSMfeatures from your telephone company in order to use the three way
calling described above.
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Inside Lines
When you first pick up your phone, the dial tone you hear is an “inside line” dial tone. This is a dial tone
provided directly by the NexPath Telephony Server and not by the phone company. When you have an
inside line, the NexPath Telephony Server is ready to accept both phone numbers to be dialed and the k ey
presses of the command sequences for the advanced operations described in this chapter and in the chapter
Voice Mail starting on page 49.
Some notes: After getting an inside line dial tone, if you do not press any keys, you will get a dial tone timeout message after 90 seconds. Similarly, once you start dialing a phone number or command sequence, if
you wait more than 15 seconds between digits, the system will give you a keypad dialing time-out message
and then return you to an inside line dial tone. Also, if you make a call to another inside line and get a busy
signal and then forget to either hang up or otherwise disconnect from the call, you will get a busy signal
time-out message after 60 seconds
Telephone Operations
1
.
Often, the first thing you do after picking up your phone is dial to get an outside line. Once you do this,
9
however, the NexPath Telephony Server stops trying to interpret all key presses except hook-flashes, as
described in the beginning of this chapter
2
. Not all commands start with hook-flashes, however, so it is
important to know how to get back to inside line dial tone. The easiest method is to hang up for a second or
two and then pick your handset again. Another way is to wait until the phone company decides that your
phone has been off-hook too long and disconnects you. This is similar to leaving a phone off-hook too long
at home, but instead of hearing silence and then the loud “beep-beep-beep” that the phone company usually
puts out, the NexPath Telephony Server detects this condition, hangs up the outside line, and returns you to
an inside line dial tone. Yet another m ethod is to disconnect from your current call is to use the Disconnect
sequence .
Flash
#
Sometimes, it is desirable to get an inside dial tone from outside your facility, especially when you want to
check your voice mail from home or from another facility. To get an inside line dial tone from outside your
building:
1. Dial your company and w ait for your system to pick up.
1. These are factory default times, and can all be altered by your system administrator.
2. If your system is configured to perform area code lockouts, the NexPath Telephony Server will also check that the inside
line being used has permission to obtain an outside line, and that the area code being dialed is allowed for that line.
31
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User’s Guide
2. During your company’s auto-attendant greeting, dial the number specifically set up by your system
administrator to give you an i nside dial tone.
If your system is not programmed for an inside dial tone selection during the auto-attendant answering
sequence (it is not in the factory default), you can still get an inside dial tone by doing the following:
1. Dial your company and w ait for your system to pick up.
2. During your company’s auto-attendant greeting, dial your own voice mail extension number.
3. When you hear your pre-recorded greeting, hit the key, then enter your password. Youwill be in voice
mail at this point, and if your intention was to check your voice mail, then you are ready to press for
2
Play, for Pause, etc., as outlined in the chapter Voice Mail startingonpage49.
#
1
If, on the other hand, you really need an inside line dial tone to perform some other function such as enabling
call-forwarding for your extension or putting your system in Night Mode, then once you are in your voice
mail, press (at this point, is the Exit Voice Mail sequence), and you wi ll get an inside dial tone.
* *
Once you get an inside line dial tone from an outside line, you can perform all of the functions you would
from inside the building EXCEPT pressing to get an outside line dial tone. This is done to prevent users
9
from dialing in from outside and then placing long-distance calls which get charged to the company.
32
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Line and Extension Numbers
Telephone Operations
Announce Line Number and Extensions
The Announce Line and Extension Number sequence is primarily of value when performing system
#
8
#
8
administration of the NexPath Telephony Server. The system will announce the physical line number and all
extension numbers associated with any telephone from which the sequence is entered.
can also used for performing system administration from a telephone. If you use and enter a
#
8
password with system administrative permissions and then press after the password is accepted, you
#
8
#
3
will get a list of al l user numbers and their passwords (see the N exPath TelephonyServer System Administration Guide for details on user numbers).
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User’s Guide
Listen In
Listen In
Listen-in is the process of monitoring a conversation without notifying the participants. You can also listen
in (screen) voice mail in progress.
To listen into your own voice mail extension, for example, while someone is leaving you voice mail:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Listen-in sequence .
3. Enter the number of your voice mail extension.
4. If prompted, enter your password
5. If your password is accepted, you will be listening to the person currently leaving you a message.
6. If you w ant to Barge-in (take the call), enter . The voice mail recorded up to t hat point will be
If your system administrator has given your account Barge-in/Listen-in permissions, you can als o use the
sequence described above to listen into other people’s conversations while they are on the phone, for quality
control and monitoring purposes. Check with your system administrator to see if you have Barge-in/Listenin permission.
Listen-in and Barge-in can be blocked on a line b y the system administrator, by setting the line as a Secure
Line.
#
5
#
5
1
,orapasswordwithbarge-inprivileges.
Flash
saved, the recording will terminate, and you will be connected to the caller.
You do not need Barge-in/Listen-in privileges to listen in to voice mail in progress on your own voice mail
boxes.
WARNING: Listening-in to a conversation without the consent of one or both parties may
be a violation of local, state, and federal privacy laws. It is the responsibility of the user of
the NexPath Telephony Server, when using features of the system, to assure that they arein
compliance with all applicable laws.
1. You will not be asked for a password if you entered it to enable some other command and have not hung up since then.
34
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Night ringing
See Day Ringing/Night Ringing
Telephone Operations
35
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User’s Guide
Operator
Dial the operator
0
To reach the operator from inside your company:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial .
0
3. The operator’s phone will ring.
Your system administrator will set up a normal extension number as the operator’s extension. Dialing
0
from an inside line is a shortcut for dialing this extension, though you can get the same result by dialing the
full extension number.Your system administrator can configure your system so that if the operatoris busy or
does not answer, your call will go to the auto-attendant.
Note Both inside and outside callers will get an entry error message if they try to dial (or, for that matter,
0
any other number) while ringing an inside line. To get back to the operator,they will need to allow voice
mail to pick up, then press .
0
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Outside Lines
Telephone Operations
Obtain an Outside Line
9
You will get an inside d ial tone when you lift your telephone handset unless your extension has been specially set u p otherwise. Once you have an inside line dial tone, to get an outside line:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial .
Note You will get a busy signal if you dial and all of the outside lines connected to your system are busy.
9
9
Your NexPath Telephony Server can be programmed to block dialing specific area codes from specific
phones or groups of phones. If you try to dial an area code that has been blocked on the phone you are using,
you will be disconnected and hear an error message, then get an inside dial tone.
On the other hand, your system administrator can assign you your own set of area code lockouts and permissions. Tooverride t he area code l ockouts on a p articular phone withthe area code permissions you have been
assigned personally:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter . The system will ask you for your password.
#
3
3. Enter your password.
4. If your password was accepted, you will get a voice prompt and another inside dial tone.
5. Enter .
9
6. After receiving an outside dial tone, dial the long distance number desired.
Check with your system administrator to determine the area code lockouts and permissions in place in your
system.
Note Each inside line can be programmed by your system administrator to seize a different group of outside
lines when is dialed. You can seize a particular outside line by dialing the outside line extension
9
number.
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User’s Guide
Paging (Public Address)
If your system is connected to a PA system, your system administrator can configure one extension per card
as the paging extension
1
. When you dial this extension, you will be connected to the PA system and can
make announcements (For example, “Jim Williams, please dial 455.”).
To make an announcement:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial the paging extension number.
3. Begin speaking.
4. Hang up when done.
1. The factory default number for the paging extension is 111. An external amplifier is required (not supplied).
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Park Orbits
Calls on the NexPath Telephony Server may be put on hold such that any caller can pick them up. This type
of public hold is called a park orbit. Park orbits are essentially a special type of extension, one which does
not ring anywhere, and anyone can pick up.
Park orbits are useful in a company where a cal l must be put on hold, and a PA (Public Address) system is
available to notify the called party to pick up the call. By putting the call in a park orbit, the called party can
answer the call anywhere in the building.
Calls in park orbits receive hold music, if enabled for the line and external hold music is supplied to the system.
A call is placed in a parking orbit in the same way that it is transferred to a regular inside line extension. To
putacallinaparkingorbit:
Telephone Operations
1. While connected to the party, enter the Blind Transfer sequence .
Flash
4
2. Enter the desired park orbit extension number.
3. If your transfer was successful, you w ill hear a prompt telling you that the call was transferred and the
caller will be put on hold. If the park orbit you dialed is busy,you will get a busy tone and b e reconnected
to your caller.
To announce that the call is on hold over the PA system:
1. Get an inside dial tone.
2. Dial the p aging extension configured for your system (the factory default is extension 111).
3. Make your announcement.
4. Hang up.
To retrieve a call from park orbit:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Dial the desired park orbit number.
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Note Calls left in a park orbit too long will cause a reminder ring (a single, short ring) to be sent to the
originating extension every 45 seconds1.
Your system administrator will reserve a specific set of consecutively-numbered extensions as park orbits
2
.
1. This is the factory default reminder ring delay time. Your system administrator can alter this time.
2. The factory default is to use extension numbers 100 to 110 as the system’s park orbits, though your system administrator
can alter this.
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Passwords
Telephone Operations
Enter Password
Change Password
Passwords are required for a number of the operations described in this chapter, as well as for accessing
voice mail. Each user is assigned a unique password. When you enter your password, you identify yourself
to the system. This allows the system to block unauthorized users from forwarding your calls, retrieving
your voice mail, for example.
Note The factory-default configuration i s for all passwords to be four digits long.
Once you enter a password, the system will know who you are and you will remain “under password protection” until you hang up. This means that any further operations you may want to perform which require a
password can be done without re-entering a password.
If you attempt to perform an operation which requires a password and you have not already “gone under”
password protection, the system will prompt you for a password. If this happens, enter your password at the
prompt to complete the operation. You will then be “under password protection” from then until you hang up
the phone.
In addition, you can also “go under password protection” by doing the following:
#
3
#
4
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter . The system will ask for a password.
3. Enter your password.
4. If your password was accepted, you will get a voice prompt and another inside dial tone.
5. Perform the operation desired. Note that, instead of hanging up, you can finish one operation and start
another by using t he Disconnect sequence .
To change your password:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Change Password sequence . The system will ask for the old password.
#
3
Flash
#
4
#
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User’s Guide
3. Enter your old password. The system will ask for the new password
4. If the old password was valid and the new password was accepted, you will get a voice prompt saying the
password has been changed.
Note Some passwords are reserved for system use only. You will get an error message if you attempt to use
the Change Password sequence to change your password to one of the reserved passwords.
#
4
Your system administrator is in charge of assigning all passwords and permissions. In addition to allowing
you to access your voice mail and perform basic telephone operations, your system administrator can assign
youpermissionto:
• Change the system mode from Day Mode to Night Mode and back again.
• Override the area code lockouts in place on a particular phone with your own set of area code permissions
and lockouts.
• Barge into or Listen into other people’s calls.
• Perform system administration functions.
Ask your system administrator about the password and permissions you have been assigned.
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Pick up
Telephone Operations
Pick Up Ring Group
Pick Up Any Ringing Phone
Pick Up Ringing Speaker
Your system administrator can group telephones together into ring groups (also called pickup groups). See
the section entitled Ring groups and Pickup groups on page 11 for details.
To pick up a ringing phone within a ring group from a phone that is not ringing:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter the Pick Up Ring Group sequence , followed by the single digit representing the ring group.
You will be connected to the caller ringing the phone.
By factory default, ring group 0 is d efined as the group of all extensions except the PA speaker. This means
that to pick up any ringing phone in your building, you can:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter . You will be connected to the caller ringing the phone.
Note Check with your system administrator to see how this ring group is defined for your system.
0 0
*
0
*
0 0
*
0 1
*
0
*
Also by factory default, ring group 1 is defined as containing the extension which rings over to the PA system. This means that, if you hear a ringing phone over your PA system (usually a system is configured so
that this happens for incoming calls when the system is in Night Mode), to answer it, you:
1. Pick up any phone or otherwise get an inside line dial tone.
2. Enter . You will be connected to the caller ringing the phone.
Note Check with your system administrator to see how this ring group is defined for your system.
0 1
*
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User’s Guide
Transferring Calls
Direct (Blind) Transfer
Set Up Transfer
Flash
Complete Transfer
A direct (or blind) transfer is when you transfer a call to another extension without first checking at that
extension to see if the party is available. Calls may be blind transferred to any valid three digit extension,
including park orbits, voice mail extensions, speed dial extensions, or auto-attendant extensions.
To perform a direct (blind) transfer:
1. While connected to a caller, enter the Direct (Blind) Transfer sequence .
2. Enter the number of the extension to which the call is to be transferred.
3. If your transfer was successful, you will get a confirmation message, followed by an inside dial tone.
Note If you perform a blind transfer to an extension that has voice-mail but no one picks up, then after 20
seconds the call will go to that extension’s voice mail. However, if you perform a blind transfer to an
extension that does not have voice mail and no one picks up, then after 20 seconds the caller will be
notified that no one is there to take the call and the call will be disconnected1.
4. If your call was unsuccessful (the extension dialed was invalid, for example), you will receive an error
message and be reconnected to your call.
Flash
5
Flash
4
6
Flash
4
Another type of transfer is Transfer with Consultation. This type of transfer allows you to find the person
you want to transfer the call to and notify them that a call is coming.
To perform a Transfer with Consultation transfer:
1. While talking the caller, enter the Set Up Transfer sequence .
2. You will get an inside dial tone and the call er will be put on hold.
3. Dial an extension, or a succession of extensions, to locate the party you wish to contact.
1. These are the factory-default ring delay times; your system administrator can alter this time if desired.
Flash
5
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Telephone Operations
4. When you have the desired party on the line, enter the Complete Transfer sequence .
Flash
6
5. The two parties will be connected. You will be disconnected from the call and will hear an inside dial
tone.
Note If you cannot reach the second party or the other party does not want the call, you can retrieve the
original caller from hold using the Retrieve Call From Hold sequence .
1
*
If you set up a transfer but do not complete it, and then forget that the party is on hold, you will get a short
reminder ring every 45 seconds
If, after se tting up a transfer using , you decide to make the call a conference call instead of completing the transfer, you can use the Add to Conference sequence instead of the Complete Transfer sequence and you, the party you put on hold, and the person to whom you were going to
Flash
6
1
. You can retrieve a call from hold using .
Flash
5
Flash
*
8
1
transfer the call will be connected together.
1. This is the factory default reminder ring time, and can be altered by your system administrator.
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Summary of the keypad sequences
Accept Calls/Do Not Disturb
• Accept Calls
•DoNotDisturb
Barge-in (See also Listen-in)
Call Forwarding
•ForwardCalls
• Cancel Call Forwarding
Call Waiting
• Enable Call Waiting
• Pick Up a Waiting Call
• Swap Between a Current Call and a Call on Hold
• Disable Call Waiting
Clearing a Command Sequence
Conference Calls
• Set Up Conference
8
*
9
*
#
2
2
*
3
*
4
*
Flash
Flash
5
*
# #
Flash
nnn..
3
*
7
#
• Add To Conference
Day Ringing/Night Ringing
• Enable Day Ringing
• Enable Night Ringing
Disconnect From a Call
Help
46
Flash
#
0
#
1
Flash
* *
8
#
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Hold
Telephone Operations
• Put a Call On Hold
• Retrieve a Call From Hold
• Swap Between a Current Call and a Call on Hold
Hook Flash to Central Office Line (Centrex/CLASS
Inside Line (Disconnect from CO line)
Line and Extension Numbers
• Announce Line and Extension Numbers
Listen-in (Screen Voice Mail) See warning below
b
• Listen in to a call or voice mail in progress
• Barge-in after listening
Operator
• Dial the Operator
Outside Lines
• Obtain an Outside Line
Paging
SM
Flash
*
Flash
a
)
Flash
Flash
#
#
1
1
*
9
#
8
5
Flash
0
9
• Default extension number for paging 111
Park Orbits
• Default park orbit extension numbers 100 - 110
• Transfer to a park orbit
Flash
Passwords
•EnterPassword
• Change Password
#
3
#
4
4
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User’s Guide
Pick Up
• Pick Up Ring Group
• Pick Up Any Ringing Phone
• Pick Up Ringing Speaker
0
*
0 0
*
0 1
*
Transferring C alls
• Direct (Blind) Transfer
• Set Up Transfer
• Complete Transfer
a. This feature must be enabled for the Central Office line you are using with Admin-
Tool. See The NexPath Telephony Server System Administration Guide.
b. WARNING: Listening-in to a conversation without the consent of one or both par-
ties may be a violation of local, state, and federal privacy laws. It is the responsibility of the user of the NexPath Telephony Server, when using features of the system,
to assure that they are in compliance with all applicable laws.
Flash
Flash
Flash
4
5
6
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CHAPTER 3 Voice Mail
The NexPath Telephony Server incorporates a complete integrated voice mail system, essentially all owi ng
each user of the NexPath Telephony Server to have his or her own answering machine.
Each user can be assigned his or her own voice mailbox. Each voice mailbox can be associated with one (or
more) normal (voice) extensions and is assigned its own, unique extension number so that it can be dialed
directly. Voice mail boxes can also be created and utilized independently of any inside extensions.
Voice mail messages are stored in each mail box until they are specifically deleted b y the user. Messages
continue to accumulate up to the maximum limits set for each mail box in the configuration set up by the
system administrator. See “Voice mail” on page 50 in the System Administration Guide for further details.
You can access your voice mail from any telephone either inside or outside your building by dialing your
voice mail extension number, or, if the system is connected to a network, by accessing your voice mailbox
from a computer. See Chapter 4: Windows Desktop Tools- NexPath Dialer starting on page 65 and Chapter
6: TelOper: the Web Browser Desktop Interface starting on p age 109 for details on accessing your voice
mailbox from a LAN connected computer.
Determining if you have new messages in your voice mailbox
You have a new message or messages if you pick up your telephone and hear a “on-off-on” or “stutter” dial
tone, for a few seconds, instead of the normal, steady dial tone.
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If you have a telephone with a voice message light, one that is compatible with the VMWI or FSK signalling
technique, then the voice message light will also be illuminated, indicating new messages.
The LAN based programs NexDial, NexDirector,andTelOper, also provide computer screen indications of
unread voice mail.
Accessing voice mail from your telephone
To get into your voice mailbox:
1. Pick up any telephone in the system.
2. Enter your voice mailbox extension number (as assigned to you by your system administrator).
3. During the playing of your greeting, press the key on your telephone.
4. Enter your password when prompted. If you make a mistake, you can press and start re-entering your
password, or press and return to your greeting.
*
#
#
5. If your password is accepted, you will be placed “in voice mail”, and the system will announce the number of new and old messages in your mailbox, or tell you that there are no new messages. Note that, even
if the announcement says you have no new messages, you can still play any old messages in your mailbox by following the instructions presented below for playing back messages.
When you are “in voice mail”, there are two menus that you can access, the Main Menu and the Message
Menu. If you have unread messages, then you directly enter the Message Menu, as show in Figure 3-1
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Voice Mail
below. Or, if you press from the Main Menu, you will reach the Message Menu. WhenintheMessage
1
Menu of voice mail, the buttons on your telephone will have the following meanings:
MESSAGE MENU
1
PLAY
CURRENT
MESSAGE
4
FORWARD
MESSAGE
7
FOWARD
TO
GROUP
*
EXIT
VOICE MAIL
23
PAUSE/
RESUME
5
BACK
5 SECONDS
8
PREVIOUS
MESSAGE
0
DELETE
CURRENT
MESSAGE
CALL PERSON
WHO LEFT
MESSAGE
6
FORWARD
5 SECONDS
9
NEXT
MESSAGE
#
RETURN TO
MAIN MENU
FIGURE 3-1. Telephone keypad when in voice mail: Message Menu
When you press fromthe Main Menu, and there are messages in your voice mail box, then the first mes-
1
sage will begin playing immediately.
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If you do not have any unread messages when you enter voice mail, or you press from t he Message
#
Menu, you will be at the voice mail Main Menu. WhenintheMain Menu of voice mail, the buttons on
your telephone will have the following meanings:
MAIN MENU
1
GO TO
MESSAGE
MENU
4
RECORD
GREETING
7
CHANGE
PAGER
NUMBER
*
EXIT
VOICE MAIL
23
SET NORMAL/
ALTERNATE
GREETING
PLAY
GREETING
56
PLAY
NAME
RECORD
NAME
89
ADD
GROUP
SEND
MESSAGE
0#
REMOVE
GROUP
HELP
FIGURE 3-2. Telephonekeypad when in voice mail: Main Menu
Note While you are “in voice mail”, the buttons on your phone will only perform the functions described
above. The other telephone system control sequences described in Chapter 2: Telephone Operations
starting on page 7 are not functional while you are in this mode. You can exit voice mail at any time
either by h anging up or by pressing the Exit Voice Mail key , at which time you will hear an
*
announcement that you are exiting voice mail and then an inside line dial tone.
To play back the messages in your voice mailbox:
1. Get into voice mail for your extension, as described above.
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2. If there are new messages, the first message will begin playing immediately. Otherwise, press the Play
key to begin playback of the first message in your mailbox. Message are sorted into two groups,
1
unread messages, and messages that have been listened to. For each group, note that playback will start
with the oldest message in your mailbox for that group. The messages are played back oldest first followed by the next, and finally the most recent message (in each group). Once a message has been listened to, it moves from the unread group to the listened-to group, and is placed in time order for that
group. The unread message group is played first, followed by the listened-to message group.
3. Use the keys on the telephone keypad as defined in the Message Menu diagram above (Figure 3-1) to
pause, resume, skip forward 5 s econds, jump back 5 seconds, delete, or proceed to the next or previous
message.
Note After playback of the first message completes, the second message will not start playing until you press
the Next key , or the delete key to delete the message. If you wait a few seconds after a message
9
has completed, you will get a voice prompt to help you with the key assignments.
Voice Mail
0
Forwarding a message to another mail box
While playing a message, or after a message has completed playing, you can forward the message to another
mailbox by pressing , then entering the mailbox extension number when prompted of the mailbox to
4
which to forward the message. You can optionally record an introduction to this message. The message,
plus introduction if recorded, will be also b e prefixed with your Short Name, or your extension number, as
described below in “Recording a short name” on page 58. Complete your introduction (or skip it) by pressing the key. You can also cancel the forwarding operation by pressing the key on the telephone key-
#
*
pad.
If instead of entering a voice mail box, you enter an inside extension number, the system will forward the
selected message to the voice mail box associated with that inside extension.
Forwarding a message to a group
While playing a message, or after a message has completed playing, you can forward the message to a
group by pressing . If groups have been configured for your mailbox, then the system will announce a list
of groups to select from. After selecting a group from the list, you can optionally recording an introduction.
Complete yourintroduction (or skip it) b y pressing the key. You are then prompted to proceed to forward
7
#
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User’s Guide
(copy) the message to the group selected by pressing the key. Youcan cancel the forwarding operation by
pressing the key on the telephone keypad.
In order to forward a message to a group, the group must first be added to this mail box. See “Adding a
voice mail distribution group” on page 58 for details.
*
#
Call the person who left a message
Callers can enter a call back number by pressing then after leaving a message. You can dial the call
back number of a person who left a message by pressing while the message is playing, or after the message has completed playing. Dialing the call back number will dial the number left by the caller, or will dial
the caller ID of the caller, if available. If the caller ID is dialed, then 11 digit calling is used, starting with a
1 followed by the area code and number. Otherwise, the call back number is dialed exactly as entered b y the
caller, with no other digits prepended.
You can return to voice mail after dialing the call back number by pressing the key.
1
7
3
#
Getting a help message during voice mail
Whenever you are in the voice mail Message Menu or the Main Menu and you pause for a short time, the
system will prompt you with a voice message explaining the meaning of the telephone keys with regards to
voice mail operations.
You can get help while your are in voice mail as follows:
• Enter the voice mail Main Menu and doing nothing for a few seconds.
• Touch the Pound key while in the Main Menu.
• Pause a message (in the Message Menu) with the pause key and then wait a few seconds.
#
2
To record your standard or alternate greeting
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hit-
ting .
#
2. Press the Record Greeting key .
3. Then press to record the standard greeting, or to record the alternate greeting.
4. Wait for the “record greeting” voice prompt.
1
4
2
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5. Record your greeting.
Voice Mail
6. After you have finished speaking, press or to end recording your greeting.
#
*
To listen to your standard or alternate greeting
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hitting .
#
2. Press (the Play Greeting key)
3. Then press to play your standard greeting, or to play your alternate greeting.
3
1
2
To set your Standard Greeting or Alternate Greeting
You can choose between two greetings for your voice mail box. This is useful if you have a regular daily
greeting and a different greeting when you are out of the office. The Set Normal/ Alternate greeting key
toggles between these modes. To set you standard or alternate greeting do the follow:
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hitting .
#
2. Press to toggle the greeting mode between standard and alternate. The system will announce the set-
2
ting: Standard or Alternate. It will stay in this mode until you hit again from the Main Menu.
2
2
Note If you have not recorded your own personal Standard or Alternate greeting, then the system standard
greeting will be used: “The person you dialed is not available...”.
Accessing your voice mail from an outside line
To access your voice mailbox from outside your facility:
1. Dial your company and w ait for your system to pick up.
2. During your company’s auto-attendant greeting, dial your voice mail extension number (as assigned by
your system administrator). Or,if your company phone is generally answered by a receptionist, have the
receptionist transfer you to your voice mail box extension.
3. During the playing of your greeting, press the key on your telephone.
#
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4. Enter your password when prompted. If you make a mistake, you can press and start re-entering your
password, or press and return to your greeting.
*
#
5. If your password is accepted, you will be placed “in voice mail”, and the system will announce the number of new and old messages in your mailbox, or tell you that there are no new messages. Note that, even
if the announcement says you have no new messages, you can still play any old messages in your mailbox by following the instructions presented above for playing back messages.
6. Use the telephone keypad as described in the diagrams on page 50 and page 52 to play back your messages. Note that if you do not remember the key sequences available, you can wait a short time and the
system will announce them to you.
Note If you do not remember your voice mail extension number, you can dial your normal extension number
and wait for it to roll over to voice mail.
Getting into your voice mail box if your mailbox is full
If your voice mailbox is full and you try to access your voice mailbox from a telephone, you wi ll get a, “This
voice mailbox is full” message. You can still get into your mailbox from your telephone, however, by first
“going under password protection” as follows:
1. Pick up a phone, or otherwise get an inside line dial tone.
2. Enter . The system will ask you for your password.
#
3
3. Enter your password.
4. If your password is accepted, you will get a voice prompt and another inside line dial tone.
At this point, you are “under password protection” and you can enter your voice mail extension to get into
your mailbox. Once in voice mail, all of your normal voice mail functions will be available, such as for
PLAY, for DELETE CURRENT MESSAGE, etc. Removing some of the messages in your mailbox at
0
this time will eliminate the “mailbox full” problem.
You can also enter the , and then your password, during the announcement that the mail box is full.
#
Alternately, if you are connected to the NexPath Telephony Server over a network, you can use the NexDial
or TelOper program to delete messages from your voice mailbox. You can also use NexDial or TelOper to
copy messages from your voice mailbox to a local computer for storage.
56
1
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To enter a numeric pager number
You can program any voice mailbox to dial a numeric pager when a new voice mail message is received.
The pager will be sent the caller ID of the person that left the message if you have caller ID enabled from
your telco, and the caller ID is not blocked or unavailable from the call. In the event the caller ID is unavailable, the extension number of the central office line that the call came in on is sent to the pager. In addition,
the voice mail box number and the number of new messages is als o sent to the pager.
To announce your numeric pager number do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hitting .
#
2. Press (the Change Pager Number key) either during or after the announcement of the number of
7
messages in your mailbox, to announce your pager number.
Voice Mail
3. Press any key but or to return to the Main Menu in voice mail
0
*
.
To delete your current pager number, do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hitting .
#
2. Press (the Change Pager Number key) either during or after the announcement of the number of
7
messages in your mailbox.
3. Then enter to delete t he current pager number and disable paging.
0
To enter a new pager number, do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the main menu by hitting .
#
2. Press (the Change Pager Number key) either during or after the announcement of the number of
7
messages in your mailbox.
3. Then press to enter a new pager number, and terminate the entry with a key.
*
#
If your pager number is a long distance (10 digit) number, then you must precede it with a “1”. The system
does not automatically add a “1” to 10 digit numbers.
After pressing (the Change Pager Number key), all digits except or function as shown in Figure 3-
2 on page 52, to return to the Main Menu in voice mail. After one of these digits is pressed, the digits
and resume their regular functions as show in the Figure
*
7
0
*
0
.
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The NexPath Telephony Server is compatible with numeric pagers that accept the entry immediately after
answering the call. Pagers that have an attendant menu, or require additional PIN numbers to be entered, are
not compatible with the current release of the software.
Note Additional pager characteristics may be set using TelOper or NexDial.
Recording a short name
You should record a short name for your voice mail box, since this is the announcement that is prepended to
any message that is copied (forwarded) to another voice mail box. Otherwise, the copied message will be
identified as “Extension 501” or the like.
When you record your short name, it is copied to the file dial_nnn.au (nnn is the extension number, such as
301) in the auto-attendant area, and is used by the Dial By Name auto-attendant to announce your extension
prior to transfer. All extensions that forward to this voice mail box will have the file dial_nnn.au updated by
the new short name recording.
To record a short name, do the following:
1. Get into voice mail for your extension, as described above, and assure you are in the Main Menu by hit-
ting .
#
2. Press and begin speaking at the “recording” prompt. You have three seconds to say your name, and
6
then recording automatically stops.
3. You can play your short name by pressing (make sure you are in the Main Menu asdescribedin#1).
5
Adding a voice mail distribution group
You can use the telephone keypad to add a voice mail distribution group, to which you can distribute (or forward) messages. Only system groups, i.e., groups created by the system administrator, can be added using
the telephone keypad. See “Voice Mail Distribution Groups” on page 78 in the System Administration
Guide for details on adding system groups. User groups can be added using the Windowsprogram NexDial.
See “Adding and Using Voice Mail Distribution Groups” on page 87 in this manual.
Voice mail distribution groups must first be added before they can be used to which to send messages.
Select which group you want to add as announced by the voice prompts.
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The addition of a system voice mail distribution group makes it available for forwarding only in the current
voice mail box.
Note You cannot forward or send messages to groups unless the group has been added for use by this voice
mail box. You can only add system groups from the telephone keypad. System groups are created by
the system administrator. See “Voice Mail Distribution Groups” on page 78 of the System
Administration Guide. You can create your own private distribution groups (user groups) using
NexDial. See “Adding and Using Voice Mail Distribution Groups” on page 87 for details.
Removing a voice m ail distribution group
Voice Mail
Voice mail distribution groups can be removed from the list of groups for this mail box, by pressing from
the Main Menu. Follow the voice prompts and select which group you wish to remove. If you do not make
a choice, after a few seconds, the system will return to the Main Menu.
The removal of a system voice mail distribution group only affects the current voice mail box.
Sending a message directly from voice mail
It is possible to record a new message whil e in voice mail, and send it to either a group or another voice mail
box. This feature is selected from the Main Menu, by pressing the key. You will be prompted to first
record your message, then, allowed to choose whether you want to send the message to a voice mail box or a
group. If you select a group, you will be prompted to select the group from the list of groups configured for
this mail box. See “Adding a voice mail distribution group” on page 58 above.
During recording of your message after pressing the key, you can press the key at any time and the
9
system will pause recording and announce a menu of options. These options are similar to the options available to a caller while leaving a voice mail message (see below), and allow you to use the NexPath Telephony Server as a simple transcription device. You can replay the message, pause it, skip forward or back 5
seconds, and resume recording or record over portions of the message. If you resume recording, you must
press the key to pause recording and access this menu again.
1
9
1
0
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During recording of a message after the Send Message command, you can press , and you will be
1
prompted with the following choices: .
1
2
3
4
5
6
7
#
*
The system announces the menu of choices to assist the caller, after a user presses while in the recording
Rewind and Play: Rewind and play message from the beginning.
Pause/Resume: Toggle between playing and pausing.
Record: Begin recording at the current location in the message (if not at the end of the
message, over-writing the message at that point).
Rewind and Record: Start over and re-record the message from the beginning.
Back 5: Skip back 5 seconds and begin/continue playing this message.
Forward 5: Skip forward 5 seconds and begin/continue playing this message.
Call back number: Enter a call back number.
Send: Send the message.
Cancel and return: Cancel the message, and go to the Main Menu.
1
mode of the Send Message command.
If you resume recording and want to pause again, you must press the key to access this menu again.
1
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The following pictorial diagram shows the options as listed in the table above, for the Send Message command, after pressing during recording:
1
Voice Mail
PRESS 1 DURING RECORD
(SEND MESSAGE)
1
REWIND &
PLAY
MESSAGE
4
REWIND &
RECORD
7
ENTER
CALL BACK
NUMBER
*
CANCEL &
GO TO
MAIN MENU
FIGURE 3-3. Keypad options for Send Message after pressing during Record.
23
PAUSE/
RESUME
5
BACK
5 SECONDS
RECORD
6
FORWARD
5 SECONDS
89
0#
SEND
MESSAGE
1
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Features Available When Leaving a Message
There are a number of features that are available when a caller is leaving voice mail. You may want to make
the caller aware of these capabilities in your greeting. The “Press 1” function operates differently depending
on whether the voice mail greeting is still in progress, or recording has begun. This is described below.
Keys that callers can use during the greeting when they are in voice mail
You may want to let callers know they can press the following buttons while listening to your greeting but
before recording begins:
0
1
*
Go to the extension defined as the operator’s extension by your system administrator
Exit voice mail and go to the extension defined as the voice mailexit extension by your
system administrator (usually the top of the day auto-attendant)
Skip the rest of the greeting and go directly to record
Keys that callers can use during or after recording a message
After recording begins, callers can press , and they will be prompted with the following choices: .
0
1
2
3
4
5
6
7
Operator: Send the message, and go to the extension defined as the operator’s extension by your system administrator
Rewind and Play: Rewind and play message from the beginning.
Pause/Resume: toggle between playing and pausing.
Record: Begin recording at the current location in the message (if not at the end of the
message, over-writing the message at that point).
Rewind and Record: Start over and re-record the message from the beginning.
Back 5: Skip back 5 seconds and begin/continue playing this message.
Forward 5: Skip forward 5 seconds and begin/continue playing this message.
Call back number: Enter a call back number.
1
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Voice Mail
#
*
The system announces the menu of choices to assist the caller, after they press while in the recording
Send and exit: Send the message, and go to the extension defined as the voice mail
exit extension by your system administrator (usually the top of the day auto-attendant)
Cancel and exit: Cancel the message, and go the extension defined as the voice mail
exit extension by your system administrator (usually the top of the day auto-attendant)
1
mode.
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CHAPTER 4 W indows Desktop Tools-
NexPath Dialer
NexPath provides a network-based dialer application called NexDialTMfor use on Win95/98/ME and
WinNT4/2000 systemswith the Release 6 software. NexDial is similar to Microsoft's dialer, but includes the
many features of the NexPath system, such as hold, transfer, consultation transfer, conferencing, and additionally voice mail access. There is also a Voice Mail indicator and a Do Not Disturb indicator. You can
maintain your own phone book, and view and filter the call log.
The NexDial program interfaces to the NexPath system using the Nexpath API, a LAN-based Simple Computer Telephony Protocol (SCTP) that is more powerful and far easier to use than Microsoft TAPI. NexDial
was the fi rst commercial implementation of SCTP. SCTP is an emerging new standard for client-server
computer telephony.
The NexDial program will run on any Win95/98/ME or WinNT 4.0/2000 system with TCP/IP installed.
You must have TCP/IP installed and configured, and an IP address and/or a system name assigned to the
NTS Server, in order for NexDial to be able to contact the NTS Server. See the chapter Network Installa-
tion startingonpage21oftheSystem Administration Guide for details on connecting the NexPath Tele-
phony Server to a network.
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Installing the NexDial dialer program
1. Insert the NexPath Telephony Server Release 6 CD-ROM in the Win95/98/ME or WinNT/2000 system
from which you want t o run the dialer.
2. Click on Start,thenRun,thenBrowse and select the file setup.exe in the Release6\NexPathDialer subdirectory of the CD-ROM. Follow the prompts to install the program on your system.
Note If you are upgrading a previous version of NexDial,itisnotnecessary to uninstall the previous version
of NexDial. The Install program will copy your configuration data to the proper place in the Windows
Registry, and label your current configuration Default as described in the st eps below. The old version
of the NexDial executable will be overwritten with the new version.
Configuring the dialer
FIGURE 4-1. Configuration Management Screen
1. Once installed, start the NexDial p rogram by clicking on Start,thenPrograms,thenNexPath Dialer,
then NexDial.
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The NexDial Configuration Managementwindow shown above will only appear if you have more
than one configuration defined. In situations where this is the first installation, there will not be any
configurations defined. In this event, click on Add, and a window will pop up prompting you for a configuration name. Enter a descriptive name, such as “Ext. 301” and click OK. The Configuration wi ndow will then appear as show in Figure 4-2. You can then enter the system parameters as described
below.
Otherwise, if you have previously installed a version of the Dialer that did not have configuration management, your previous entry will get converted to a configuration named “Default”.
The configuration management screen is used to manage multiple dialer windows on the same client
computer. This will allow you to have several dialer windows running, each logged into a different
extension, or, if necessary, different NexPath Servers.
Windows Desktop Tools- NexPath Dialer
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Extension you
are using
System name or IP address
4 digit voice
mail password
Optional voice mail
boxes to monitor. If any
of these have an unread
message, the voice mail
button will flash red.
FIGURE 4-2. Configuring setup parameters for NexDial
TM
2. To login to the NexPath Server, select the configuration that you want, and then click on Login.
3. You can always return to the Configuration Management window as follows: At the top o f the NexDial
window, click on Tools,thenConfigure.TheNexDialConfiguration window will appear.
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4. If you are defining a new configuration, click inside the System Name box, then type in the system
name assigned to your NexPath Telephony Server. If your system name is not available from DNS
(Domain Name Service), or in the \Windows\Hosts file, then you must type in the IP address of the
NexPath Telephony Server instead.
5. Add your extension number and password to the boxes in this screen. The extension number is the
number of the extension that you are controlling next to your computer. The password is a v alid password on the NTS Server. The password must be the password of a user that owns, or has permission to
control, the extension you have typed in the extension box. The owner of an extension has permission
to control it, and any user with administrative privileges has permission to control any extension. If you
enter the password of a user that does not have permission to control this extension, you will get a connection error.
6. If desired, you can also specify the extension numbers of up to three voice mailboxes that will be moni-
tored. If there is any unread voice mail in any of these voice mail boxes, an indicator will flash indicating new messages. The first voice mailbox in the list is the one that a call is sent to if the button Send to
VM is clicked when a call is ringing in. If you do not wish to be notified of any voice mail, or send calls
to voice mail, these entries may be left empty.
Windows Desktop Tools- NexPath Dialer
7. The password you use must have access to voice mail boxes, in order for the voice mail window to
allow access.
8. Click OK when done.
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9. If you would like for the dialer to screen-pop upon an off-hook condition, or upon an incoming call, or
display the caller name instead of the caller number (Caller ID), these options can be selected under the
Tools->Options menu.
FIGURE 4-3. The Tools->Options menu in NexDial
You can also select “Strip Service Codes” and “Strip Carrier Access Codes” to cause NexDial to process the dialed number display (Current Call in the bottom status area). Selecting these options will
delete codes like *82 or *10222 from the number that is displayed, for visual clarity.
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YouarenowreadytouseNexDial! To login to the NexPath Server, select the configuration that you want,
andthenclickonLogin.
Note When a new configuration is activated using AdminTool on the NexPath Telephony Server, the
network connection will be terminated and restarted to all clients. This will cause an error box to popup on the clients running NexDial. Click Okay on this pop-up, and then restart NexDial to re-login to
the Server. Otherwise NexDial will not be operational.
Features available with NexDia l Di aler Window
Windows Desktop Tools- NexPath Dialer
Screen pops
Whenever a call is ringing your extension, or you have a waiting call, you can configure NexDial to de-iconify (i.e., screen-pop) and focus to the top of your screen. You can then view the caller ID of the incoming
call before you answer it, and you do not have to search for the application among the various windows you
are using. You can also configure NexDial to screen-pop when you take your telephone off hook as well.
This is set under the Tools->Options menu.
Note The buttons listed below will be grayed out unless they are appropriatefor the current state of your line.
For example, Dial will be grayed out until you take your phone off-hook, and Hold will be grayed out
until you’ve established a call. NexDialis designed to make calls with the telephone in the off- hook
condition. In the current software release, NexDial does not
do, however. See the chapter
for details on installing TAPI.). NexDial is not
Installing the NexPath TAPI 2.1 Service Provider starting on page 129
a TAPI application.
Also, buttons will change names as appropriate to a line’s state. For example, the Dial button will
change to Transfer if you are on a call, since dialing would make no sense while in the middle of a call.
place on-hook calls (the TAPIapplications
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The numeric keypad and the Dial/Transfer button
The numeric keypad within NexDial can be used to enter a phone number, or you can type a number in from
the PC keyboard. If you have dial tone, then the button below the Number to Dial box will say Dial,and
can be clicked with the left mouse button to dial that number. You can enter extension numbers or 7 or more
digit offsite numbers in the Number to Dial box. It is not necessary to enter a 9, but you must enter a 1 if it
is required by your telco. You can seize a particular outside line by entering the extension number of the
outside line, followed by a comma for a short delay.
If you are on a call, the button below the Number to Dial box will say Transfer, and can be clicked to transfer your call to the number entered. This is equivalent to the Direct (Blind) Transfer
chapter Telephone Operations
such as inside extensions, park orbits, voice mail boxes, automated attendant extensions, and speed dial
extensions. To transfer to offsite numbers, you must use either a speed dial extension, or a Setup/Complete
transfer as described below.
starting on page 44. You can only transfer to three digit extension numbers,
as described in the
You can retrieve a call from a Park Orbit by entering the park orbit extension number in the Number to Dial
box, and clicking Dial. You must be receiving inside dial tone to retrieve a call from a Park Orbit.
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The NexDial application should appear similar to the following:
Windows Desktop Tools- NexPath Dialer
FIGURE 4-4. NexDial
TM
Network Dialer Application.
User speed dial buttons
Up to seven user defined speed-dial numbers can be specified for use inside NexDial.UseEdit->Speed
Dial 1-7 at the top of the NexDial window to set up the names and numbers to be associated with each speed
dial button. Whenever you are off-hook and have dial tone, you can click on any speed dial button and that
number will be dialed for you. When you are on a call, clicking one of the speed dial buttons will transfer
your call to that number.
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Note User speed dial buttons created in NexDialare not the same thing as system speed dial extensions, setup
by the system administrator.
You can program a speed dial button to pickup a ring group, by entering the group number (a number
between 0 and 9) in the Speed Dial Number box, and clicking on the option box Group to pickup at the bottom of the Edit Speed Dial dialog window.
The function buttons below the keypad
The six buttons b elow the numeric keypad and the speed dial buttons allow complete call control from the
desktop. These buttons have the following functionality:
Hold If you are in the middle of a call:
• Pressing this button will push the current call onto the top of the
hold stack. This means that, if no one i s in Hold 1, then the current
call will go into Hold 1. If there is already a call in Hold 1, though,
and you press Hold, the call that was in Hold 1 will be pushed down
to Hold 2, and the current call will go in Hold 1.
If you have inside line dial tone:
• This button will retrieve whatever call is currently in Hold 1, pulling
any other calls in the hold stack up one level
Swap Hold Swaps your current call with any call in Hold 1.
Disconnect Disconnects your current call, giving you back an inside line dial tone.
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Set up/Complete Transfer Will set up a consultation transfer to the number listed in the Number
Pick up If you are in the middle of a call and have call-waiting enabled, you
Windows Desktop Tools- NexPath Dialer
to Dial box. That is, it will put the current call in hold, and give you
back inside dial tone, allowing you to dial another number. When connected to this new number, the button will change to CompleteTrans-
fer. Click on Complete Transfer to transfer the call currently on hold
to the party you just dialed.
If the party you called d oesn’t want the call, disconnect from the new
party using Disconnect, then try another number or use Hold to
retrieve the first caller.
will hear two beeps if a new call is received while you are off-hook.
Pressing Pick up will place your existing call on hold and pick up the
waiting call. You can then use Swap Hold to toggle between the two
calls.
Note: information on the incoming call will be displayed on the Incoming Call status line.
Set up/Add to Conference Pressing the Setup Conference button puts the current caller on hold
and reserves a conference circuit. After connecting to a second party,
pressing Add to Conference brings the first caller back from hold, and
puts all three of you together in a conference call.
You can press Setup Conference again to place both parties on hold,
then call another party and add them into the conference by pressing
Add to Conference again.
Listen/Barge VM Clicking t he Listen VM button will allow you to screen your voice
mail while it is in progress. You can listen without the caller’s knowledge, and determine if you want to take the call. After you press the
Listen VM button, the button legend will change to Barge VM.Clicking it wh en it i s labelled Barge VM will barge into the voice mail in
progress, if a caller is currently leaving a voice mail message. The
voice mail box used is the first voice mail extension that was setup in
the Tools->Configurescreen.
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Send to VM Pressing the Send to VM button will send a ringing call, or a waiting
Call Waiting You can enable call waiting on y our extension by checking the check
call, to the first voice mail extension that was setup in the Tools->Configure screen. Your telephone may be either on or off hook for this
operation.
box next to this legend. With call waiting enabled, w hile you are on a
call, if another call comes in it will generate a “beep-beep” sound in the
telephone. The caller ID of the incoming call (if you subscribe to caller
ID from the telephone company) will be displayed on the Incoming
Call status area at the bottom of the NexDial window. You can pickup
the waiting call by clicking the Pickup button, as described above
under Pickup. You can disable call waiting at your extension by clicking on the Call Waiting check box until there is no check mark.
Do Not Disturb Pressing the Do Not Disturb button will toggle the extension on and
off line, i.e., will toggle the extension from Accept Calls to the Do Not
Disturb mode. When in the Do Not Disturb mode, the red Do Not
Disturb legend will appear in the lower right hand region, and the but-
ton will be red. In this mode, all calls will either go directly to voice
mail, or will go to the forwarded extension, or will ring busy. The
extension will also be removed from any call distribution group for
which it has been configured. I t will be returned to the call distribution
group, and begin accepting calls, when in the Accept Calls mode (grey
button).
Not Forwarded/ Forward To To forward the extension to another number, enter the number in the
edit box and click the adjacent button. It should turn red with Forward
To on the button. Click the button again t o cancel forwarding. You can
enter seven or more digit offsite numbers, if your extension has Offsite
Forwarding permissions. A leading 9 is not required, but you must
enter a 1 if your telco requires it. See your system administrator for
details.
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Voice Mail The voice mail button, located at the lower left hand corner of the
Phone Book This button allows you to maintain a personal phone book on the Nex-
See Chapter 2, Telephone Operations for further information on using various telephone system call control
features.
Windows Desktop Tools- NexPath Dialer
screen, will turn red if there is unread voice mail in one of the voice
mail boxes setup in the Tools->Configure screen. When button is
clicked, a separate voice mail window will pop-up that allows you to
review and manage your voice mail. See the next section Voice Mail
Access from NexDial for details.
Path Server.
Status information
Status information for your extension is shown below the ten buttons, including:
Current call Shows who called whom in the current call. For incoming calls from
outside the building, Caller ID information is displayed if available.
Hold 1 Shows the same information as the Current Call lineabove, but shows
it for the call placed at the top of the hold stack. This call can be
retrieved by getting inside line dial tone and pressing the Hold button.
Hold 2 Shows the same information as the Current Call lineabove, but shows
it for the call placed in the middle of the hold stack. Retrieving the call
in Hold 1 will move a call from Hold 2 to Hold 1.
Hold 3 Shows the same information as the Current Call lineabove, but shows
it for the call placed in the bottom of the hold stack. Retrieving the call
in Hold 1 will move a call from Hold 3 to Hold 2.
Incoming call Shows either the extension number of an incoming call, or, if the call
originated outside the building, Caller ID information if available. You
can use this information to decide whether or not to take the call
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Voice mail If you have new (unread) voice mail, the VOICE MAIL button will
Do Not Disturb The words Do Not Disturb will flash in red whenever your extension
Setting Day/Night Mode
If you have Day/Night Mode permissions, you can set the NexPath Telephony Server Day or Night mode.
Select Tools->Day/Nightfrom the NexDial menu bar. Click on the radio button for the mode you wish to
set, the click OK to change the Day/Night mode setting. Click Cancel to cancel any changes and keep the
Day/Night mode the same.
turn red in the lower left-hand corner of the NexDial window while
there are unread voice mail messages. You can press this button to pop
up a separate window to review your voice mail messages.
is in the Do Not Disturb mode.
Changing your password
To change your NexPath TelephonyServer password, select Tools->Chg Password from the NexDial menu
bar. Enter your old four digit password, and your new four digit password, then click OK. Note that this is
the user password on the NexPath system, the same that you used for logging into NexDial or for accessing
your voice mail, and must be four numeric digits. Take care to remember your new password. Your system
administrator can recover your user password if you forget it, but recovering the administrator password is
very difficult and requires f actory assistance.
Selecting the audio player
You can select the audio player of your choice for playing voice mail messages. The Windows program
mplayer32.exe is used by default. You may find that the component player mplay2.exe or
wmplay.exe in the Windows Media Player directory is preferable.
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Voice Mail Access from NexDial
By clicking the Voice Mail button at the lower left hand corner of the NexDial window, you will get a popup window that shows current voice mail and allows you to listen to messages (either on your computer
using multi-media or through the telephone), delete them, copy them to other mailboxes, etc.
The voice mail box that you are accessing is shown in the selector box at the top of the window. If your
password allows you access to other mailboxes, then they can also be viewed by changing the selector box
next to the label Voice Mail Box. Otherwise, you may have access to only one voice mailbox. The voice
mail access window appears as follows:
Windows Desktop Tools- NexPath Dialer
Click on column bar to sort
on that column. Click again
to reverse sort order.
Notes can be added
for each voice message
FIGURE 4-5. The Voice Mail Window in NexDial
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Playing back a message
To play a voice mail message on your computer, select the Listen with computer radio button at the bottom
of the Voice Mail screen. T hen select a message to play by clicking on it. Then click the Play button and the
audio player will pop-up and play the message on your computer’s multimedia system. You must have an
audio card and speakers installed for this function to work.
If you do not have multimedia, or do not wish to listen with your computer, you can click on the Listen with
phone radio button and select a file to play. Lift the telephone receiver of the extension NexDial is logged
into, and click the Play button, You will hear the message being played on the telephone. Note that the standard voice mail control buttons on the keypad do not work in this mode, and there is no method of start/stop/
skip-ahead when you are playing the message over the telephone using your computer.
You can also play a message by double clicking it, rather than clicking on it and then clicking the Play button.
Note The Play button will be grayed out if you have not s elected a file to play, or you have selected Listen
with phone and your telephone is not off-hook.
Calling the call back number
You can dial the caller ID or callback number of the person that left the message, and select whether the call
back should be a 1+, 10 digit, or 7 digit number to dial. For each voice message that is highlighted, the callback number (if the caller left one), or the caller ID, is displayed near the center of the voice mail screen.
You can dial the displayed number by clicking the Dial button next to the number, with your extension offhook and receiving inside dial tone. You can edit the call back number, if necessary, before clicking on Dial.
Saving a copy of the voice mail file to the local computer
You can save a copy of any voice mail message to you local PC file system by doing the following:
1. Select the message you would like to save by clicking on it.
2. Select File -> Save on the voice mail dialog box menu bar.
3. Pick the name and location to save the file using the pop-up file browser.
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Forwarding a message to another voice mail box or a group
You can forward (copy) a message to another mail box by doing the following:
1. Select the message you would like to forward by clicking on it.
2. Select the voice mail box or group to w hich to copy the message, using the selector box by the Copy To
button at the lower portion of the Voice Mail dialog box.
3. ClickontheCopy To button.
4. If you wish to copy (forward) the message without an introduction, click No.
5. If you wish to record an introduction to the message, lift your telephone off-hook and click OK on the
dialog box. Yourtelephone will announce “Recording...<beep>” and you can record an introduction up
to the maximum message length of your mailbox. When you have completed recording your introduction, either hang up or press the # key.
Windows Desktop Tools- NexPath Dialer
6. You can cancel copying the message at any step by clicking Cancel.
7. Confirm that you wish to forward the message by clicking OK on the pop-up confirmation box. You
can cancel the copying operation by clicking Cancel.
Note If the group to which you wish to copy (or forward) the voice mail message does not appear in the
selector box, then you need to add or create the group as described below in “Adding and Using Voice
Mail Distribution G roups” on page 87
Recording your Standard G reeting
The NexPath voice mail system allows two greetings, a standard greeting and an alternate greeting. You
can record your standard greeting from NexDial by doing the following:
1. Lift the telephone extension that NexDial is controlling
2. Click the Record Greeting buttonontheNexDial Voice Mail window
3. Record your standard greeting after the system announces “Recording...<beep>”
4. You can hang up or hit any telephone keypad key to stop recording.
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Recording your Alternate Greeting
To record your alternate greeting from NexDial, do the following:
1. Lift the telephone extension that NexDial is controlling
2. Click the Record Alt Greeting buttonontheNexDial Voice Mai l window
3. Record your alternate greeting after the system announces “Recording...<beep>”
4. You can hang up or hit any telephone keypad key to stop recording.
Selecting the Standard or Alternate Greeting
If the check box next to the legend Use Alt Greeting is checked, then callers will be greeted with your alternate greeting when they enter this voice mail box. If the Use Alt Greeting box is not checked, then they will
be greeted with your standard greeting. You can click on the check box to check and un-check it.
To play back your greetings
In addition to any messages left by callers, the Voice Mail file browser also displays the files Personal Greeting (your standard greeting), Alternate Personal Greeting, and Short Name, if you have recorded any of
these. You can play the greetings back and listen to them in the same way you play any message. See “Playing back a message” on page 80 above.
Deleting a message or messages
To delete a message, click on it, then click the Delete button, and answer OK to the confirmation box.
You can delete more than one message at a time by highlighting multiple messages in the file display, by
dragging the mouse and optionally using the Shift or Ctrl key in the standard manner of Windows.
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Announce Time and Date and/or Caller ID
You can have the NexPath Telephony Server insert an audio announcement of the time and date a message
was received (the default), or the Caller ID of the caller, or both at the beginning of a voice mail message.
This is done by clicking Configuration -> Voice Mail Headers from the Voice Mail window. The config-
uration options appear as follows:
Windows Desktop Tools- NexPath Dialer
FIGURE 4-6. VoiceMail Message Options
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Numeric Pager Notification
You can use NexDial to configure numeric pager notification of new voice mail. The numer ic pager settings
setup screen is acces sible from the voice mail window, under Configuration -> Paging Parameters,and
appears as follows:
FIGURE 4-7. Numeric Pager Notification for Voice Mail
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There is an edit box for entering your pager number. It is not necessary to enter a “9” to seize an outside line
(pagers are assumed to be outside numbers), but you must enter a “1” if is it required to dial the number. In
addition to the pager number, you can set the separator character and a pager d elay for fine tuning the interface to a paging service. The separator character is sent to visually separate the caller ID of the caller leaving voice mail, from the voice mail box number, and the number of unread messages, to assist in readability.
It defaults to a ‘*’, and is displayed as a ‘-’ on many pocket pagers. You can change this to ‘none’, or ‘#’.
Note The Nexpath system in the current software release does not support pagers that have a voice menu and
require additional digits to be entered to select numeric paging, or require PIN numbers to be entered.
The pager delay is the number of seconds of delay before sending tone information after connecting to the
pager service. Some pager services are not prepared to accept the touch tones (DTMF tones) as soon as a
connection is made. It may be necessary to use this delay to make the paging work p roperly.
Windows Desktop Tools- NexPath Dialer
When you have entered your pager settings, click on Save to stored them on the NexPath Telephony Server.
Numeric paging is disabled when the pager number is saved as a blank entry, which will display as ‘none’.
Note Pager services are notoriously unreliable, due to both equipment variations on receiving paging
requests, and antenna coverage and blackouts when inside buildings, etc. You may find t hat
occasionally paging requests are sent by the NexPath Telephony Server, but not successfully delivered
to your pager. Some voice mail systems automatically send three requests, to be sure of delivery. The
NexPath system does not do this at present, but it is under consideration.
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Email Notification
You can use NexDial to configure notification by email when you have new voice mail. The configuration
screen is accessible from the Voice Mail window under the menu bar Configure -> Email Parameters,and
appears as follows:
FIGURE 4-8. Email Notification for Voice Mail
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Note The Configure -> Email Parameters selection will be grayed out and will not be accessible if email
notification has not been enabled for this voice mailbox. Contact your system administrator to enable
email notification for your voice mailbox if the setup screen is not accessible. Enabling email
notification must be done in AdminTool by an administrator.
Fill in your email address, and the IP address of your mail server. You can use the system name if DNS has
been enabled on the NexPath TelephonyServer and you have DNS service. Unless you have the services of
a network expert, who is very familiar with DNS setup and mail hosts, you will have fewer configuration
problems if you use the IP address of your mail host.
Note It may be necessary to provide the NexPath Telephony Server with a DNS server IP address and a
Domain Name, in order for email to work with certain mail hosts, such as with Linux RedHat 6.0 and
later. The reason for this is anti-spamming protections in mail host software (e.g., sendmail), that
will not allow a connection from a client unless it provides a fully qualified domain name in the
protocol interchange. In order for the NexPath s ystem to provide a domain name, both DNS and
Domain Name must be programmed. See the the chapter Network Installation
the System Administration Guide for details on setting the network parameters.
Windows Desktop Tools- NexPath Dialer
startingonpage21in
Adding and Using Voice Mail Distribution Groups
Groups may be added to each voice mail box so that voice mail messages can be distributed (copied or forwarded), in one operation, to multiple mail boxes. In the NexPath Telephony Server, both system groups
and user groups exist. System groups can be added from the Voice Mail window, by selecting Configure-
>Voice Mail Groups on the menu bar. User groups can be created and added using the same procedure.
System distribution groups must be first created by the administrator using AdminTool. Then the system
group can be added to the choice of possible groups, to each voice mail box. System groups
to the group distribution choice from either the telephone keypad or using NexDial. System groups cannot
be changed or edited.
User created groups can only be created and added to a given mail box using NexDial. The group creation
function is not available from the telephone keypad. However, once created and added, user groups can be
utilized for forwarding messages from the telephone keypad. Distribution groups created by a user are private to that user, and are not available for other users.
may be added
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All voice mail distribution groups, whether system or user, have associated with the group a short audio
announcement that enunciates a descriptive name of the group. This audio announcement is used only from
the telephone keypad, to identify each group so that the user can select one for forwarding messages. If the
user creates his o r her own local group, then he or she must also record a brief audio announcement of the
group name. This recording, for us er distribution groups, is created from the same dialog box where the
group is created. It is recorded using the logged in telephone extension, as is common on the NexPath system. If this recording is not created, then the group will not be added. The user should be aware of all
groups that are added in his or her mailbox, and make sure that audio clips for his or her personal groups are
descriptive and distinguishable from other groups in the list.
Once groups have been added (or created), whether system groups or user defined groups, messages can be
forwarded to groups using NexDial, via the Copy To button on the Voice Mail page. Groups to forward
messages to are li sted in the selector box, along with the other voice mail boxes on the system.
FIGURE 4-9. Voice Mail Distribution Groups
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Windows Desktop Tools- NexPath Dialer
FIGURE 4-10. Editing a user voice mail distribution group
Personal Phone Book
The NexDial program can be used to maintain a personal phone book. This phone book i s stored on the
NexPath Telephony Server, and so is available at any client workstation. The phone b ook is unique to the
individual user, identified by the secret password that is used to log in.
The phone book is accessed from the main NexDial window by clicking the Phone Book button at the bottom of a page.
Each phone book entry can be added, edited, or deleted by using the buttons at the bottom of the page.
The phone book can be sorted alphabetically, on a given column, by positioning the mouse cursor at the top
of the chosen column and clicking the left m ouse button. Click again and the column is re-sorted in reverse
order.
The phone book can be down loaded to the local system, or uploaded from the local client system, by selecting the File button on the menu bar as shown in the figure below.
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By applying a normal text editor to the file you save locally, you can see that the personal phone book file is
a pipe-separated list, where “|” is the vertical bar or pipe character. You can edit or otherwise revise your personal phone book file (perhaps by dumping the contents of an existing contact manager program such as
Act! into the file), and using either Notepad or Excel to maintain the file. The file should be stored as a text
file and each field should be separated by the “|” character.
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Click on any column
to sort on that column
FIGURE 4-11. Personal Phone Book
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