Nexleaf Analytics COLDTRACE 5, CT5 Installation Manual

Set Up and Operations Guide

TABLE OF CONTENTS

Get to Know Your CT5 ..... 6

Setting Up Your CT5 ..... 9

Turning on the CT5 ..... 15

Understanding Each Button ..... 17

Resetting ..... 22

Booting Up the CT5 ..... 25

Installation and Troubleshooting ..... 30

3

HELLO, COLDTRACE 5

ColdTrace has 3 core components:

1. ColdTrace 5 (CT5) device which sends temperature and power
data to a dashboard via GPRS and alerts via SMS and email when
fridge temperatures get too hot or too cold.

2. A secure web-based dashboard that allows remote access to
real-time temperature and provides customizable analytics and
report-generating tools to track fridge performance.

3. Standard Operating Procedures (SOPs) and training guides
for nurses, maintenance technicians, regional supervisors, and
Ministries of Health.

CONTACT YOUR RTM DEPLOYMENT ADVISOR

OR NEXLEAF AT: [email protected]

4

PRE-INSTALLATION CHECKLIST

• Check the power situation of the health facility and if they have

a solar panel, nd out if that can be used for CT5. For health

facilities that need solar power (with batteries or direct), a
DC-to-DC converter is needed if there is no power inverter to
support the standard CT5 wall power plug.

• Opt for the right mobile service provider and procure SIM card
with M2M plan & post-pay option (preferred). Avoid the pre-pay
option if possible as topping up the SIM for CT5 every month

may prove to be dicult.

• CT5 needs less than 2 MB/ 150 SMS monthly may be needed to
perform. NOTE: If more than 2 people subscribe to receive SMS
alerts from the device, then more than 150 SMS are needed.

• Work with Nexleaf to identify the best SMS Gateway solution.

• Purchase surge-protected extension cords.

GENERAL CHECKLIST

Clinic power set up determined
SIM card plan with 2 MB/150 SMS monthly (for 1 person

receiving alerts) purchased
Preferably a M2M and post paid SIM card

SIM card size: Micro SIM (3FF)
SMS Gateway solution congured

Surge-protected extension cords purchased

5

GET TO KNOW YOUR CT5

6

KNOW YOUR CT5

Main Components

1

Accessories

2

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

3

4 5 6

A B C D E

7

10

9

8

1. Antenna

2. Front display

3. Alarm buzzer

4. Stop Alarm button

5. Cycle Display button

GET TO KNOW YOUR CT5

Mounting Accessories

x3 x3

x8

6. Function button

7. Sensor ports - up to 5 sensors

8. Power port

9. Back panel

10. Installation hook

7

GET TO KNOW YOUR CT5

KNOW YOUR CT5

Accessories

Accessories

2

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

1. Sensor connection cable

2. Power adapter

8

1

Mounting Accessories

3

x3 x3

4

x8

3. Screws and wall anchors

4. Clips

SETTING UP YOUR CT5

9

IDEAL LOCATION FOR CT5

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

SETTING UP YOUR CT5

Before installation, it is important to determine the location of the
remote temperature monitoring device on the wall.

• Close to the fridge and to the power source.

• Where the device can safely sit on the wall without being hit by
the fridge door/ window

• Where the network connectivity is strong enough to ensure data
upload. NOTE: Turn device on to identify location where signal
strength is strongest.

• Easily accessible by a person to cycle through the temperatures
to get readings for each sensor

10

LOCATE AND REMOVE THE

BACK PANEL

1. Using the screwdriver with

your CT5, remove the screws
from the back panel. [1][2]

2. Squeeze small plastic tab with

the tip of your nger and lift the

back panel. [3]

3. Use care to gently and slowly

open the back panel because
battery is connected to the panel
and the wire connected to the
battery should not be pulled on
with force.

1

2

SETTING UP YOUR CT5

3

11

INSERT LOCAL SIM CARD

1

SETTING UP YOUR CT5

• Gently insert the SD card. You will hear a click. [1]

• Gently push SIM card into SIM 1 slot until you hear a click [2].

• Repeat for SIM 2 if using a second SIM. [3]

NOTE: CT5 only needs one SIM to function. The second SIM is
optional.

2

3

REMOVING SD AND SIM CARDS

Turn OFF device first. Gently press in the SD card or SIM card until it
clicks back slightly, then gently pull out the card.

12

TURNING ON THE CT5

1. Flip the power switch up to ON.

2. Display screen should light up.

If screen is not lit up, ip power
switch o and on again.

3. Close the back panel by

tightening the screws using the
screwdriver provided.

SETTING UP YOUR CT5

13

INSERT CORRESPONDING

SENSOR

SETTING UP YOUR CT5

Wait up to 10 minutes for sensors to start reading temperature to
show on display.

1. Find a location where signal strength is strong and close to the

fridge and the electrical outlet.

2. Once you nd a location, mount the CT5 to the wall through the

wall hanger using the provided screw and materials.

3. Connect the power adapter to the CT5 power port.

4. Connect CT5 power adapter to an electrical outlet, preferably to

the same source as the fridge.

5. Make sure the antenna is pointing up.

14

TURNING ON THE CT5

15

TURNING ON THE CT5

FLIP THE SWITCH UP TO

TURN ON CT5

DEVICE IS ON WHEN

TEMPERATURE IS SHOWN

16

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UNDERSTANDING EACH
BUTTON

17

UNDERSTANDING EACH BUTTON

HOME SCREEN

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

DATE TIME

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DEFAULT

POWER CONNECTIVITY

TEMP

The central “Home Screen” panel initially displays the “Date,” the
“Time,” the thermal data recorded for Sensor B “Default temp,” the
battery charge level “power,” signal strength to connect to the 2G
cellular network; internet connection signal.

18

CYCLE DISPLAY

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

Press the Cycle Display button to get temperature data of each
sensor including alarms, battery charge levels, and network signal
strength for each SIM.

Continuous pressing of the Cycle Display button will bring you
back to the home screen.

NOTE: If the display shows “transmitting,” “initializing,” “syncing,”
or “processing” the sensor is transmitting data to the server and
the display buttons to “Display Cycle” and the re-booting alarm
“Stop Alarm” are temporarily disabled. Please do not press the
buttons until the home screen is displayed again.

UNDERSTANDING EACH BUTTON

19

UNDERSTANDING EACH BUTTON

SAFE ZONE

ALARM BUTTON

The audio alarm on CT5 is congured to

buzz after the temperature is outside of
the pre-set range and duration (e.g. >8
°C for 10 hours or <-0.5 °C for 1 hour).
If the reason for alarm is not resolved,
the alarm will buzz every 6 hours.

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

20

A B C D E

Press the Stop Alarm button to
mute the audio alarm.

FUNCTION BUTTON

STOP

CYCLE

ALARM

DISPLAY

A B C D E

DO NOT press the Function button

FUNCTION

X

UNDERSTANDING EACH BUTTON

The Function button is for use by authorized technical repair

personnel only.

NOTE: The CT5 is programmed to take temperatures every 10
minutes. However, an authorized technician can use the “Func­tion” button to force each sensor to sample the temperature
which takes about 1 minute.

21

22

STOP

ALARM

CYCLE

DISPLAY

FUNCTION

A B C D E

RESETTING

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

RESET THE CT5

RESET DEVICE OPTION 1

Use a pin to push the RESET
button on the side of the device
through a small hole

RESETTING

RESET DEVICE OPTION 2

Open the device and access the

power switch, to switch it OFF

and ON.

23

FACTORY RESET CT5

1. Open the back cover and switch OFF the

CT5.

2. Ensure the SD card and SIM card are

properly inserted into the device

3. Hold the Function button down while

switching ON the device.

4. Continue holding the Function button until

the display screen shows ‘Service Mode’

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

5. Release Function button.

RRESETTING

6. CT5 will show ‘Buzzer test’. Press Stop

Alarm button. NOTE: By default the factory

conguration for the alarm buzzer is o, so the

alarm buzzer may not sound during this step.

7. RESET when normal screen is restored (as

shown in page 23).

8. NOTE: The factory reset will restore the

factory settings and clear all conguration

from the CT5, e.g. alarm settings, phone
numbers, etc. Use the ColdTrace dashboard
to re-update the settings.

24

A B C D E

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

BOOTING UP THE CT5

25

DISPLAY MESSAGES AND

WHAT THEY MEAN

The are a number of messages which show up on the screen during
normal operation of the CT5. Here we describe a few of them.

BOOTING UP THE CT5

26

SERVICE MODE

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

BUZZER TEST

PRESS STOP ALARM

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

LCD-INT

SUCCESSFUL

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

MESSAGES ON CT5

SCREEN

The device will show which SIM it is currently using to send data.
NOTE: May take 2 to 15 minutes to establish the initial connections
due to connectivity.

SIM 1

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

BOOTING UP THE CT5

SIM 1 GPRS

ROAMING NET

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

27

MESSAGES ON THE CT5

SCREEN

The device will show this text briey when checking if there are
any conguration SMS.

5 SMS FETCH

MSG PROCESSING

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

BOOTING UP THE CT5

28

PARSING SMS...

CONFIGURING..*

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

MESSAGES ON THE CT5

5 SMS FETCH

MSG PROCESSING

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

PARSING SMS...

CONFIGURING..*

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

SCREEN

CT5 is trying to upload the data.

The les getting uploaded are

dated and if the RTM is trying

to clear a backlog (les with an

earlier date) then this message
will remain on screen till it has

nished uploading. If the le is

current (today’s date) and the
signal quality is good, then it will
take only a few minutes.

CT5 has nished uploading the

data. This message remains on
the screen for a few seconds.

BOOTING UP THE CT5

A B C D E

29

30

POST-INSTALLATION AND

TROUBLESHOOTING

POST-INSTALLATION

STOP
ALARM

CYCLE

DISPLAY

FUNCTION

1. Check the display screen on

CT5 and make sure it shows a
normal reading.

2. Cycle display to make sure

there are no errors and all the
sensors can be read. If no reading
is showing yet, wait 10 minutes
after connecting the sensors.
NOTE: The last display screen will
show an error message, please
ignore.

3. Check all sensor cables are

plugged rmly into CT5.

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STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

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STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

4. Check the power adapter

is plugged rmly in the CT5

and the electrical outlet at the
other end (display should show
‘charging’).

A B C D E

POST-INSTALLATION / TROUBLESHOOTING

31

SENSOR PLACEMENT FOR CT5

INSIDE THE FRIDGE

BACK WALL

Any CT5 can control a maximum of 5 sensors placed in up to 5
refrigerators. The installation depends on the type of refrigerated
enclosure and thermal monitoring criteria. The diagram below
shows one of the sensors placed against the interior back wall
of the refrigerator with the provided fastener clip. The installation
of the sensor inside the refrigerator varies depending on the type
and model. Contact Nexleaf for more information.

NOTE: Use the clips provided with
the CT5 to attach the sensor inside
the refrigerator. Dry the interior wall of
the refrigerator with a paper towel to
facilitate the adhesion of the clips

CLIP

POST-INSTALLATION / TROUBLESHOOTING

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

.

32

INSTALLING SOLAR KIT

• Solar installation requires an electrician as each installation is
dependent on the particular setup in each facility.

• CT5 can be supplied with a DC-to-DC convertor which can be
connected to a 12V solar panel.

• One end of the DC-to-DC converter is bare wires which are to be

attached to the 12V solar panel as the electrician sees t.

Accessories

2

1

1. Solar Power Kit

2. DC-to-DC Convertor

33

ADDING OR REPLACING

THE SIM CARD

Open the back cover of the

CT5 and switch it OFF.

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

POST-INSTALLATION / TROUBLESHOOTING

A B C D E

RESET DEVICE OPTION 1
Use a pin to push for 2-3 seconds
the RESET button on the side of
the device through a small hole.

Close the back
panel and put the
2 screws.

34

Gently push the SIM card into
SIM 2 slot until you hear a click.

RESET DEVICE OPTION 2
Open the device and access the

power switch, to switch it OFF

and ON.

HOW TO MOUNT YOUR CT5

To hang the CT5 on the wall you
need the device, 1 wall anchor,
and 1 screw.

1. Drill a hole in the wall just

smaller than the wall anchor.

2. Hammer the wall anchor into

the hole.

3. Screw the CT5 to the wall an-

chor with the screw through the
installation hook.

1

2

Items Needed

x1

x1

3

STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

35

POST-INSTALLATION / TROUBLESHOOTING

DATA IS NOT UPLOADED

ON DASHBOARD

PLEASE CHECK THE FOLLOWING:

• Display screen on the CT5

• Is there anything unusual? Please note down the error message
or take a picture of the screen with error.

• SIM connectivity level:

In the bottom right of the display screen, the number after ‘G’

shows connectivity level

If it shows 0%, ‘no signal’, ‘- -’, then it may mean the SIM is

either not active or there is no connectivity.

If the connectivity is below 20%, there may not be a good

enough signal to transmit the temperature data.

APN settings on the device may need to be changed. Contact

Nexleaf for updated les for the SD card.

POST-INSTALLATION / TROUBLESHOOTING

36

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2015/08/16 14:44

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STOP

CYCLE

ALARM

DISPLAY

FUNCTION

A B C D E

TROUBLESHOOTING

GENERAL TROUBLESHOOTING

While installing, if the CT5 doesn’t turn on, check the following:

• Make sure CT5 is securely connected to power adapter and
connected to wall-power to charge its battery.

• If connected to wall power and the device does not turn on, wait
15 minutes before trying again so the battery can charge. If the
device still did not turn on or is not functioning properly:

Check SD and SIM card(s) are correctly inserted.
Check the battery wires are connected and there is no damage

to the wires.
Verify power cable and adapter are securely plugged in.
Please contact technical support if the problem is not resolved

after trying the above steps.

CT5 BLANK SCREEN

A blank screen and no screen light is an indication of no power.

Follow these steps to make sure the CT5 is being charged:

• Power adapter is well connected to the device and the stabilizer
correctly.

• Check if extension board was used.

• Make sure the plug point is working. Plug in a phone charger or
any other electronic device into the plug point.

• Use any 5V smartphone micro USB mobile phone charger to
check.

37

TROUBLESHOOTING

CONTINUED

UNUSUAL CT5 SCREEN

If the CT5 display shows ‘SD card error’ or a similar error message:

• Cycle through all the displays once using the middle button. This
may resolve the display issue.

• Reset the device. If problem persists after 2 hours, please report
the issue with the picture of the display screen.

NOTE: If the problem was with the power source and it has been

rectied, CT5 will require 10 minutes to recharge before it starts

working again.

38

CONTACT YOUR RTM DEPLOYMENT ADVISOR

OR NEXLEAF AT: [email protected]

PRECAUTIONS AND

MAINTENANCE

GENERAL SAFETY PRECAUTIONS

• Do not place the device in extreme heat or near open ame as

these conditions can cause battery to explode.

• The CT5 temperature monitoring device needs to be secured on
the wall at all times.

• The CT5 should not be exposed to water.

• The back panel should be opened with care to protect the bat­tery and wiring.

• The sensor cables should not be rubbing against any sharp
materials.

• As a best practice, CT5 should be connected to the voltage
stabilizer when the voltage stabilizer is available. NOTE: The
warranty will void if power adapter has failed as a result of volt-

age going outside of the 90V- 240V range.

CARE AND MAINTENANCE

• Warranty information – please read the user manual for details
on warranty carefully. Nexleaf oers limited warranty on all Re­mote Temperature Monitoring Data (not including power adapt­ers or sensor cables).

• In case any spares are required, please contact the Nexleaf
representative.

39

CORRECT DISPOSAL OF

THE PRODUCT

This marking on the product indicates that the product and its
electronic accessories (e.g. battery, power adapter) should not be
disposed of with other household or commercial waste at the end
of their working life.

Users should contact either Nexleaf, supplier, or their

local government oce for details on where and how they can

take these items for environmentally safe recycling. This product
is RoHS compliant and CE marked.

40

WARRANTY

1. Limited Warranty. Nexleaf Analytics, in the event that your Product

was purchased directly from Nexleaf Analytics, or the Nexleaf Analytics

aliate, in the event your Product was purchased directly from such
aliate or such aliate supplied your Product to the authorized Nexleaf

reseller from which your Product was purchased (Nexleaf Analytics or

such aliate, “Nexleaf”) warrants that all Remote Temperature Monitor­ing Data Loggers (not including power adapters or sensor cables for the
Temperature Monitoring Data Loggers) (“Product”) to be free of manufac-

turing defects in materials and workmanship when properly installed and
operated for the warranty period as set forth below:

The warranty period shall be as indicated in your invoice at the time of
purchase of the Product (“Warranty Period”). Remedy for breach of this

Limited Warranty is limited to repair or replacement of the defective

Product. Any product which, under normal use and service, is proven
to breach the warranty contained herein within the periods noted above
will, upon examination by Nexleaf, and at its sole option, be repaired or
replaced by Nexleaf. Nexleaf will attempt to provide a response regarding

whether the warranty claim can be fullled within 30 business days upon
notication by the end-user of a warranty claim and receipt of Product at

the return location provided by Nexleaf Customer Service.

This Limited Warranty will not be breached, and Nexleaf will give no

credit for Products, including without limitation Products, which have
received normal wear and tear, been damaged (including by acts of
nature), tampered, abused, improperly re-installed by non-Nexleaf per­sonnel or agents, missing parts or components, or repaired or altered by

others than authorized representatives of Nexleaf. This Limited Warranty

shall not apply to any Product that has failed due to or been damaged by
(a) accident, misuse, abuse, improper application, negligence, alter­ation, force majeure occurrence(s), transportation or handling after
installation, failure to operate products in accordance with manufacturer

41

instructions, or failure to maintain the recommended operating, charging,
or storing environments in accordance with manufacturer instructions;

(b) unauthorized repair, maintenance, service, or modication of product

by the purchaser, end-user or a third party or attachment to or use of
non-Nexleaf supplied equipment; (c) use of non-Nexleaf supplied clean­ing devices or supplies or consumables; or (d) the use of a non-standard
battery or sensor cables or a battery or sensor cables not recommended

by Nexleaf. Additionally, this Limited Warranty shall become null and void

with respect to any Product, sensor cable or battery thereof if any of the
following are encountered: (i) tampering with the Product; (ii) the SD Card
is missing or has been stolen; (iii) Product or any battery or any sensor
cables for such Product is missing or has been stolen; (iv) any Product

has been operated or used outside of pre-specied ranges, which will

be evidenced if ambient temperatures are recorded above 55 degrees
Celsius (either reported via ping or from on-site inspection indicating
temperature range has been violated) or the voltage goes outside of the
90V-240V range or the current goes outside of the 5 amp range of the
power adapter type; (v) the power adapter for any Product, which is rated
for 90V-240V as required, has failed, which will result from the operating

voltage going above or below the specied range; (vi) physical damage to

any Product, sensor cable or battery thereof, including without limitation,
cracks or breaks in the enclosure, broken or bent sensor connectors,
sensor ports, sensor cables or sensor probe, broken or bent antennae or
antennae connectors, missing screws, or bent or broken SIM Card or SD
Card slot, damage to the battery connector or battery cables, or physical
damage to the display, power switch or buttons; or (vii) water damage to
any Product. In addition, theft of any Product or any components thereof
or any peripherals/consumables thereto (including without limitation the
sensor cable, battery, SD card, power adapter) is not covered by this

Limited Warranty.

All other failures encountered during the warranty period set forth above
are considered to be a manufacturing defect and premature failure and

will be covered by this Limited Warranty.

42

Limitations of Liability

The above-described warranty is expressly in lieu of all other warran­ties, express or implied, and all other warranties are hereby expressly
disclaimed, including without limitation the implied warranty of mer-

chantability and the implied warranty of tness for a particular purpose.

Nexleaf further disclaims all liability from personal injury relating to its
products to the extent permitted by law. By acceptance of any of Nex-

leaf’s products, the purchaser or end-user and its aliates and partners

assume all liability for the consequences arising from their use or mis-

use. No person, rm or corporation is authorized to assume for Nexleaf
any other liability in connection with the sale of its products. Further­more, no person, rm or corporation is authorized to modify or waive

the terms of this paragraph, and the preceding paragraphs, unless done
in writing and signed by a duly authorized agent of Nexleaf. This war-

ranty gives you specic legal rights, and you may also have other rights

that vary from state to state.

NOTWITHSTANDING ANYTHING CONTAINED IN THIS LIMITED WAR­RANTY, IN NO EVENT SHALL NEXLEAF BE HELD LIABLE FOR ANY
CLAIMS, ACTIONS, DEMANDS, PENALTIES, LIABILITIES, COSTS,
CHARGES OR EXPENSES INCLUDING REASONABLE ATTORNEY FEES,
DAMAGES OR OTHER LOSSES, ARISING OUT OF BREACH OR FAIL­URE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT,
MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT,
FAILURE OF ANY REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE,
OR OTHERWISE, IN CONNECTION WITH THE DISSEMINATION, QUAL­ITY, HANDLING, STOCKING, STORAGE OR ADMINISTRATION OF THE
MEDICINES, VACCINES OR OTHER HEALTH COMMODITIES PURSUANT
TO THE USE OF THE PRODUCT. THE DISSEMINATION, QUALITY, HAN­DLING, STOCKING, STORAGE OR ADMINISTRATION OF THE MEDI­CINES, VACCINES OR OTHER HEALTH COMMODITIES TO PATIENTS
SHALL, AT ALL TIMES, BE THE RESPONSIBILITY OF THE PURCHASER
OR END-USER ITS AGENCIES, HEALTH CENTRES, HEALTH FACILITIES,
OFFICERS, EMPLOYEES AND REPRESENTATIVES.

43

TO THE MAXIMUM EXTENT PERMITTED BY LAW UNDER NO CIRCUM­STANCES SHALL NEXLEAF, INCLUDING ITS OFFICERS, DIRECTORS,
EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS, SUP­PLIERS OR SOFTWARE DEVELOPERS, BE REPSONSIBLE OR LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR
UNDER ANY OTHER LEGAL THEORY, EVEN IF INFORMED OF THEIR
POSSIBILITY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF
REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS OR BENEFITS
(INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF
MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF
OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF,
DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; ANY INDIRECT
OR CCONSQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSE INCLUD­ING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS
OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM
OR DATA STORED IN OR USED WITH THE PRODUCT OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN OR
RECORDED BY THE PRODUCT; OR ANY INDIRECT, CONSEQUENTIAL,
SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, LABOR AND ANALYSIS FEES), WHETHER FORESEEABLE
OR UNFORESEEABLE, BASED ON ANY CLAIM OF ANY OTHER PARTY
ARISING OUT OF BREACH OR FAILURE OF EXPRESS OR IMPLIED WAR­RANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE,
STRICT LIABILITY IN TORT, FAILURE OF ANY REMEDY TO ACHIEVE ITS
ESSENTIAL PURPOSE, OR OTHERWISE. NOTWITHSTANDING THE FORM
(E.G., CONTRACT, TORT OR OTHERWISE) IN WHICH ANY LEGAL OR
EQUITABLE ACTION MAY BE BROUGHT, IN NO EVENT WILL NEXLEAF BE
LIABLE FOR DAMAGES OR LOSSES THAT EXCEED, IN THE AGGREGATE,
THE AMOUNT PAID BY PURCHASER FOR THE PRODUCT.

NEXLEAF DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE
TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR REPLACE THE
PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON

THE PRODUCT.

44

2. Warranty Claim Process.

(a) To submit a warranty claim (“Warranty Claim”):
Contact Nexleaf Customer Service by email:

For all other Warranty Claims: [email protected]

When you submit a Warranty Claim, please include:

• Model number

• Date & Time of the reported problem

• Location (E.g. Province/District, State, Country)

• Reason for claim

• Request an identifying number associated with your Warranty Claim
(“Claim Number”).

• Name of person lling out the claim with contact and address infor­mation.

• Provide contact information for your assigned representative (the
“Purchaser Representative”) who is authorized to oversee the War­ranty Claim and with whom Nexleaf Customer Service will commu­nicate regarding the claim. In order to process Warranty Claims, the
customer must notify Nexleaf of the identity and method of contact­ing the Purchaser Representative.

(b) Returning Product to Nexleaf:
(i) Please make sure you have requested a Claim Number. Nexleaf will
process only Warranty Claims that have been assigned a Claim Number.
(c) Replacement Devices:
If the Warranty Claim is valid and your Product needs to be replaced,
Nexleaf will ship the replacement Product to the purchaser or its repre-

sentative. Unless otherwise specied, Nexleaf will not be responsible

for installing the new replacement Product. The Warranty Period will
remain based on the purchase date of the original Product and will not

be restarted as a result of the replacement Product. For services such as

installations or annual maintenance, please contact Nexleaf directly as

these are not covered under this Limited Warranty.

(d) Documents Required to Establish Warranty.
In order to process Warranty Claims and provide service, Nexleaf and
its service representative(s) will require access to data collected by the
Product that is the subject of the Warranty Claim either via access to

45

the platform that is collecting and processing the data or via sharing of
the data les if Nexleaf’s servers are not being used. This information is
required and will only be used to analyze and troubleshoot the Product.
Nexleaf will coordinate with the Purchaser Representative to access this
information.

(e) General

Any information exchanged between us regarding this Limited Warranty
or a Warranty Claim is not condential or proprietary, including any infor-

mation you disclose over the phone or electronically.

Nexleaf and its aliates, subcontractors, resellers and distributors may

process, store and use information about your transaction and your con­tact information, including name, phone numbers, address, and e-mail

addresses, to process and fulll your transaction. We may also contact

you to notify you about any product recall, safety issue or service actions.
Where permissible under local law, we may use this information to inquire
about your satisfaction with our products or services or to provide you
with information about other products and services. You may decline to
receive any further such communications from us at any me. In accom­plishing these purposes, we may transfer your information to any country
where we do business, we may provide it to entities acting on our behalf,
or we may disclose it where required by law.

If any provision of this Limited Warranty is deemed unenforceable or void,
the remaining provisions shall remain in eect.
Nothing in this Limited Warranty aects any statutory rights of consumers

that may not be waived or limited by contract.
No other license or rights (including license or rights under patents) are
granted by Nexleaf. Nexleaf does not grant you any the right to use its
trademarks, trade names, service marks, logos or other designations in
any promotion or publication without prior written consent.

This Limited Warranty may not be assigned by you, in whole or in part,

without the prior written consent of Nexleaf. Any attempt to do so is void.

Nexleaf may assign this Limited Warranty to an aliate or to a successor

organization in its sole discretion.

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CT5 SET UP AND OPERATIONS

GUIDE

47