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Troubleshooting:
Ensure that all cables are well seated. Check that keyboard/mouse
cables are not swapped. Label and bundle the cables for each
computer to avoid confusion when connected to the NewStar KVM
Switch.
Symptom Possible causes Recommended solutions
No OSD screen No power to NewStar
KVM Switch
Loose monitor connection
Monitor not multi-sync
Establish power by turning on
computers, wait, press left CTRL
keys several times.
Reconnect monitor
Use multi-sync monitor
Keyboard error
on boot
Loose keyboard
connection
Make sure keyboard cables are
Well seated
Master/slave
does not work
Improper installation
procedures
Make sure slave’s CONSOLE is
connected to Master’s PC 1~ PC
8 port
Press and hold the 1 and 2 push
buttons to initiate K/M reset
Remove any possible power
supply to the slave (unplug all
cables), before connecting it to
the Master
Keyboard
strokes shifted
The computer was in
shifted state when last
switched
Press both SHIFT keys
The ↑ and ↓
keys do not
work in Manual
Scan
All PCs are off or only one
PC is turned on. Scan
mode works for power-on
computers only
Scan type is eye mark
selected but no PC is eye
mark selected in OSD.
Turn computers on.
Press any other key to abort
Manual Scan mode.
Set proper Scan type in OSD
and determine which PCs are
eye mark selected, do it in OSD.
Auto Scan does
not switch PC
and NewStar
KVM Switch
beeps from
time to time and
red indicator
flashes
All PCs are off or only one
PC is turned on. Scan
mode works for power-on
computers only
Scan type is eye mark
selected but no power-up
PC is eye mark selected
Turn on computers
Set proper Scan Type in OSD
and determine which PCs are
eye mark selected, do it in OSD.
Press left CTRL key twice to
abort Auto Scan mode.
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in OSD.
Press any front button to select a
PC, and Auto Scan stops.
Double OSD
images at
cascade
configuration
Improper slave
connection procedure.
Press push buttons 1 and 2
down for 2 seconds to activate
K/M RESET.
Remove any possible power
supply to the Slave (unplug all
cables), before connecting it to
the Master.
OSD menu is
not at the
proper position
OSD menu has fixed
resolution and its size
varies due to computer
VGA resolution changes.
Use <F4>:More\Position to
select UL or UR. OSD menu
may appear near the middle of
the screen when LL or LR is
selected.
Computer can
not use serial
mouse
Loose mouse adapter
Incorrect mouse adapter
Secure the mouse adapter to
computer’s COM port
Use only the mouse adapter
comes with the unit
Can not select
a computer
connected to a
slave
.Improper Master unit
connection
.Improper slave unit
connection
.Too many levels of
slaves
Only Master ports PC1~PC8 can
be connected to slaves.
Connect slave CONSOLE port to
PC1~PC8 ports of the Master
Only one level of slave units is
allowed. Pop up OSD again to
check if Master recognizes the
slave connection. Look for
triangle mark and the number
before it.
The NewStar
KVM Switch
fails to function
occasionally.
Computers do not supply
enough power.
Make sure a power adapter with
minimum of 9V 500mA output
rating is firmly connected to the
power jack.