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Portable Air Conditioner
AC-12000E, AC-12000H
AC-12000
OWNERS MANUAL
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AC-12000
OWNERS MANUAL
Portable Air Conditioner
AC-12000E, AC-12000H
http://www.NewAir.com
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A Name You Can Trust
Trust has to be earned and we will earn yours. Customer happiness is the focus of
our business.
From the factory to the warehouse, from the sales floor to your home, the whole
NewAir family promises to provide you with innovative products, exceptional
service, and support when you need it the most.
Count on NewAir.
As a proud NewAir owner, welcome to our family. There are no robots here, real
people shipped your product and real people are here to help you.
Thank you for your purchase and remember NewAir, A Name You Can Trust.
Call us today at 855-963-9247
Or email support@newair.com
For future reference, we recommend you attach a copy of your sales
receipt here and record the following information. You will need this
information if it becomes necessary to contact the manufacturer for
service inquiries.
Date of Purchase: ___________________________________
Serial Number: ___________________________________
Model Number: ___________________________________
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MODEL NO.
AC-12000E
AC-12000H
VOLTAGE:
115V
FREQUENCY:
60Hz
POWER CONSUMPTION, COOLING:
1166W / 11A
POWER CONSUMPTION, HEATING:
N/A
1054W / 10.1A
AIR VOLUME (MAX SPEED):
259 CFM
DEHUMIDIFICATION CAPACITY:
2.54 pints/hour
COMPRESSOR TYPE:
Rotary
REFRIGERANT TYPE:
R-410A
NUMBER OF FAN SPEEDS:
2
TIMER:
1 – 24hours
EXHAUST PIPE DIMENSIONS:
5” x 59.06” (120 x 1500 mm)
COOLING CAPACITY:
12,000 BTUs
NOISE RATING:
57 dB
READ AND SAVE THESE INSTRUCTIONS.
TABLE OF CONTENTS
Safety Information & Warnings .............................................................................................................................. 5
Safe Operation Guidelines ............................................................................................................................... 5
Energy Saving Tips ............................................................................................................................................ 6
Disposal Guidelines .......................................................................................................................................... 6
Parts List .................................................................................................................................................................. 6
Parts Diagram ................................................................................................................................................... 7
Assembly & Installation .......................................................................................................................................... 7
Installation ........................................................................................................................................................ 7
Positioning the Exhaust Hose ........................................................................................................................... 8
Installing the Activated Carbon Filter............................................................................................................... 9
Operating Instructions .......................................................................................................................................... 10
Control Panel Diagram ................................................................................................................................... 10
Control Operation .......................................................................................................................................... 10
Draining the Unit ............................................................................................................................................ 12
Continuous Drainage ...................................................................................................................................... 13
Cleaning & Maintenance....................................................................................................................................... 13
Cleaning Your Portable Air Conditioner ......................................................................................................... 13
End of Season Storage .................................................................................................................................... 14
Troubleshooting .................................................................................................................................................... 15
Limited Manufacturer’s Warranty ........................................................................................................................ 16
SPECIFICATIONS
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ALWAYS DO THIS:
Your air conditioner should be used in such a way
that it is protected from moisture: e.g.
condensations, splashed water, etc. Do not place
or store your air conditioner where it can fall or
be pulled into water or any other liquid. If your
unit becomes wet, unplug immediately.
Always transport your air conditioner in a vertical
position and stand on a stable, level surface
during use.
Turn the product off when not in use.
Contact a qualified person to carry out repairs. If
the power cord is damaged it must be repaired by
a qualified technician.
Keep an air path of at least 14” (35 cm) all around
the unit from walls, furniture and curtains.
If the air conditioner is knocked over during use,
turn off the unit and unplug it from the power
supply immediately.
NEVER DO THIS:
o Do not operate your air conditioner in a wet room
such as a bathroom or laundry room.
o Do not touch the unit with wet or damp hands or
when barefoot.
o Do not press the buttons on the control panel
with anything other than your fingers.
o Do not remove any fixed covers.
o Never use this appliance if it is not working
properly, or if it has been dropped or damaged.
o Never use the plug to start and stop the unit.
Always use the switch on the control panel.
o Do not place objects on the unit, and do not cover
or obstruct the inlet or outlet grilles.
o Do not use hazardous chemicals to clean or come
into contact with the unit. Do not use the unit in
the presence of flammable substances or vapor
such as alcohol, insecticides, gasoline, etc.
o Do not allow children to operate the unit
unsupervised.
o Do not use this product for functions other than
those described in this instruction manual.
SAFETY INFORMATION & WARNINGS
SAFE OPERATION GUIDELINES
To reduce the risk of fire, electrical shock and/or injury to persons or property please follow basic safety
precautions. Be sure to read all instructions before using this appliance and observe the following safety tips:
This appliance is for indoor use only.
Avoid operating this unit in excessively moist or humid environments.
Always switch off the unit and unplug it when not in use.
Never attempt to repair or perform maintenance on the unit until the electricity has been disconnected.
Never remove the round grounding prong from the plug and never use a two-prong grounding adapter.
Do not pull or place strain on the power cord when moving the appliance.
Altering or cutting of power cord, removal of power cord, removal of power plug, or direct wiring can cause
If the power cord is damaged, it must be replaced by an electrician or specialized technician authorized by
Never use an extension cord to connect power to the unit.
Shock Hazard – Electrical Grounding Required
serious injury, fire, and loss of property and/or life, and will void the warranty.
the manufacturer in order to prevent fire.
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Air conditioner
Exhaust hose (A)
Hose adapter (B)
Activated carbon filter (C)
Extendable window kit (2 pieces)
(D)
Drainage Hose (E)
Remote control (F)
1 instruction manual
ENERGY SAVING TIPS
For maximum efficiency:
Use the air conditioner in the recommended room size (up to 425 square feet).
Keep doors and windows closed while the portable air conditioner is in use.
Keep curtains and blinds closed during the sunniest part of the day while the air conditioner is in operation.
Keep the filters clean.
Once the room or area has reached your desired comfort level, be sure to reduce the unit’s temperature
and ventilation settings.
DISPOSAL GUIDELINES
It is prohibited to dispose of this appliance in domestic household waste. Disposing of waste in
forests and landscapes endangers your health when hazardous substances leak into the
ground-water and find their way into the food chain.
For disposal, the following options may be available:
The municipality has established collection systems, where electronic waste can be disposed of free of
charge to the user.
When buying a new product the retailer will take back the old product free of charge.
The manufacturer will take back the old appliance for disposal free of charge to the user.
As old products contain valuable resources, they can be sold to scrap metal dealers.
PARTS LIST
When you receive your unit, carefully remove the exterior and interior packaging. It is recommended that you
retain the packaging for future use. Check to make sure the following parts are included:
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1. Control panel
2. Louvers
3. Carrying handles
4. Casters
5. Air filter
6. Air inlet
7. Cord storage
8. Exhaust air outlet
9. Water plug/drainage port
PARTS DIAGRAM
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ASSEMBLY & INSTALLATION
INSTALLATION
Before connecting the appliance to a power source, let it stand upright for approximately 2 hours.
This will reduce the possibility of a malfunction in the cooling system from handling during
transportation.
LOCATION
The air conditioner should be placed on a firm foundation to minimize noise and vibration.
The unit has casters to aid placement, but it should only be rolled on smooth, flat surfaces. Use caution
when rolling on carpet surfaces. Do not attempt to roll the unit over objects.
The unit must be placed within reach of a properly rated grounded socket.
Never place any obstacles around the air inlet or outlet of the unit.
Allow 14 inches to 40 inches of space from the wall to the window for efficient air conditioning.
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WINDOW SLIDER KIT INSTALLATION
Your window slider kit has been designed to fit most standard “vertical”
and “horizontal” window applications. However, it may be necessary to
improvise/modify some aspects of the installation procedures for certain
types of windows.
NOTE: If the window opening is less than the minimum length of the
window slider kit, cut the piece with a hole in it, so that it is the correct size
to fit the window opening. Leave the hole in the window slider kit intact.
Never cut out the hole in the window slider kit.
1. Open the window and insert the window kit into the open gap.
2. Close the window until the window kit is held securely. You may need to adjust the size of the window kit
and secure it with screws. This technique may also be used for sash windows.
3. Fit the exhaust hose into the exhaust air outlet located at the back of the air conditioner.
4. Attach the hose adapter onto the exhaust hose.
5. Attach the hose adapter to the window kit.
POSITIONING THE EXHAUST HOSE
Insert the exhaust hose into the back of the unit and tighten it into place.
Avoid kinks and bends in the exhaust hose. These can cause moist air to accumulate, resulting in
overheating and unexpected shut offs.
The exhaust hose may be extended from 12 inches (300 mm) to 59 inches (1500mm), but for maximum
cooling efficiency, use the shortest length possible.
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1. Remove the filter from the unit.
2. Separate the filter from the filter holder.
3. Remove the activated carbon filter from its
plastic bag.
4. Insert the activated carbon filter into the filter
and attach holder.
5. Reattach the filter holder onto the filter (make
sure the active carbon filters will be held
properly between the two pieces).
6. Insert the filter set into the unit.
WARNING: The included exhaust hose is specially designed to fit the specifications of this unit. Do not extend
it with your own hose, as this can cause the air conditioner to malfunction.
INSTALLING THE ACTIVATED CARBON FILTER
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1. Fan speed (ventilation)
button
2. Timer button
3. Display window
4. Remote control receiver
5. Heater indicator (AC-
12000H only)
6. Mode selection button
7. Automatic mode indicator
8. Cooling mode indicator
9. Fan mode indicator
10. Temperature increase
button
11. Temperature decrease
button
12. Power indicator
13. Full water tank indicator
14. ON/OFF (power) button
15. Sleep mode button
16. Ionizer button
17. Compressor indicator
18. Ionizer indicator
19. Sleep mode indicator
20. Timer indicator
21. Low fan speed indicator
22. High fan speed indicator
TURNING THE UNIT ON AND OFF
1. Press the ON/OFF button. The unit will
automatically begin operating in cooling mode on
low fan speed. The default temperature is 75°.
2. The indicator lights will show any functions that
are in progress. Please note that the display
window will show ambient room temperatures
ranging from 32°F to 122°F.
3. To turn the unit off, press the ON/OFF button
again.
SETTING THE MODE/FUNCTION
1. Press the MODE button to select the desired
mode (cooling, heating, fan or automatic). Heating
mode is only available on the AC-12000H.
2. The selected mode’s indicator light will turn on.
In AUTO Mode, the air conditioner will automatically
adjust the fan speed depending upon the ambient
temperature.
OPERATING INSTRUCTIONS
CONTROL PANEL DIAGRAM
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CONTROL OPERATION
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SETTING THE TEMPERATURE
1. Press the UP or DOWN button to change the set
temperature.
2. The display window will then indicate the set
temperature. If no temperature is set, the display
will show the room’s ambient temperature.
3. Please note that the default cooling temperature
of this portable air conditioner is 75°F and 68°F for
heating.
4. The cooling system will switch off if the ambient
temperature is lower than the set temperature
(the ventilation will keep working at the set level).
If the ambient temperature rises above the
selected level, cooling will resume.
SETTING THE TIMER
1. Press the TIMER button to set the desired number
of operating hours (from 1 to 24 hours). When the
set time has been reached, the machine will
automatically turn off. The display window will
show the number of hours being set as you press
the TIMER button. If the TIMER is not set, the unit
will work continuously.
2. By pressing the TIMER button without selecting
any other modes or setting’s, you can set the
number of hours to be delayed before the unit
turns on. For example, if you press the timer to
“2”, the unit will automatically turn on after 2
hours.
IONIZER
Press the IONIZER button to activate the ionizer
function.
ERROR MESSAGES
If there is an error with the air conditioner, the LCD
screen will display “E1” or “E2.” If either of these
error messages appears, please contact the
manufacturer or a service center.
SETTING THE FAN/VENTILATION SPEED
1. Press the SPEED button to select the desired fan
speed (high or low). The appropriate indicator
light (high or low) will turn on accordingly.
2. If the unit is in AUTO mode, the fan speed will be
automatically set according to the ambient
temperature (the appropriate indicator light will
turn on). Please note that when the unit is in
AUTO mode, the speed setting cannot be
changed.
SLEEP MODE
1. When in cooling mode, press the SLEEP button.
The set temperature will increase 1°F on the first
hour, another 1°F on the second hour, and then
maintain that temperature.
2. When in heating mode, press the SLEEP button.
The set temperature will decrease 1°F on the first
hour, another 1°F on the second hour, and then
maintain that temperature.
3. In sleep mode, the fan will automatically be set to
low. By pressing the SLEEP button again, the set
temperature and fan speed will revert back to
previous settings.
4. The unit will shut down automatically after it has
been in sleep mode for 12 hours.
Sleep mode will not work when the unit is in the fan,
dehumidification, or auto mode. It will only work in
cooling or heating mode.
HEATING MODE (AC-12000H model only)
When the air conditioner is in heating mode, ambient
warm air is recycled and used to heat your immediate
area. The exhaust hose will still need to be fitted onto
the unit in order for the cold air to be removed. When
in heating mode, the machine can be set to HIGH or
LOW speed.
All of the above functions can be performed with the included remote control. The remote requires 2 AAA
batteries to operate.
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CAUTION: After turning off the unit, please wait at least 3 minutes before turning it back on. This will
prolong the life of the compressor.
The cooling system will turn off if the ambient temperature is lower than the set temperature. However
the fan will continue operating at the set level. Once the ambient temperature rises above the set
temperature, cooling will resume.
The heating system will turn off if the ambient temperature is higher than the set temperature. However
the fan will continue operating at the set level. Once the ambient temperature drops below the set
temperature, heating will resume.
This machine is equipped with an ANTI-FROST function. When using the heating function in low
temperature the heater will occasionally stop heating in order to melt any frost that has accumulated
within the air conditioner. Normal operation will resume in a few moments.
DRAINING THE UNIT
During the cooling process, some water will be extracted from the air and stored within the unit’s water
reservoir.
If the water reservoir is full, both the compressor and motor will stop and the unit will beep (press any button
to stop the beeping sound). The full water tank indictor light will also start flashing.
To resume cooling, first empty the reservoir by following these steps:
1. Turn off the air conditioner and unplug it from the wall
socket. To prevent water leakage, avoid moving the unit
when full.
2. Place a container (such as a small pan) underneath the
drainage port.
3. Remove the water plug from the drainage port and allow the
water to drain out.
4. When the container is almost full, replace the water plug back into the drainage port and empty the water
container.
5. Repeat until the water reservoir is completely empty.
6. Replace the water plug back into the drainage port and make sure it is firmly in place.
7. Turn the unit back on. The warning signal should be off.
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CONTINUOUS DRAINAGE
1. Remove the water plug from the drainage port and retain it for future
use.
2. Connect the drainage hose included with unit to the drainage port as
shown.
3. Connect the other end of the hose into a drain.
Please note:
The drain must be at or below the level of the drainage port.
The full water tank indicator will not work when the unit is being continuously drained.
To extend the drainage hose, you can connect it with another hose with an overall diameter of 0.7” (18
mm).
If room humidity levels are over 85%, it will be necessary to continuously drain the unit using the drainage
hose.
HEATING MODE
These instructions apply only to model no. AC-12000H. While using the heating function, please note:
In order to properly exhaust cool air, make sure the exhaust hose and window kit are properly installed.
Set up the air conditioner for continuous drainage using the drain tube.
The working range for the heating function is 32°F to 68°F. The unit may not provide optimal heating if used in
temperatures outside this range.
CLEANING & MAINTENANCE
CLEANING YOUR PORTABLE AIR CONDITI ONER
Always unplug the unit from the power supply before cleaning. To maximize the efficiency of the air
conditioner, regularly clean the unit.
CLEANING THE HOUSING
Use a soft, damp cloth to wipe the body clean.
Never use strong chemicals, gasoline, detergents, chemically-treated cloths, or any other cleaning
solutions to clean the air conditioner, as these can all potentially damage the unit’s housing.
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CLEANING THE FILTERS
Clean the air filter at least once every two weeks to prevent interior fan malfunction due to dust.
Use a vacuum cleaner or tap the filter lightly to remove loose dust and dirt from the filters and then rinse
them thoroughly under running water (no warmer than 104°F).
Thoroughly dry the filters before replacing them back into the unit.
PLEASE NOTE: NEVER OPERATE THE UNIT WITHOUT FILTERS.
END OF SEASON STORAGE
1. Completely drain any condensed water from the unit.
2. Set the air conditioner on fan mode (ventilation only) for a few hours to
thoroughly dry the inside of the unit.
3. Clean or change the filter.
4. Unplug and wrap the power cord around the cord wrap as shown.
Replace panel to keep cord in place.
5. Place the unit back in its original carton and store it in a clean, dry area.
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Problem
Possible Causes
Solution
The air conditioner does
not function.
The unit may be plugged in using
a different voltage.
Check if using the wrong voltage.
The circuit breaker may be
tripped or there is a blown fuse.
Reset the circuit breaker or check for a
blown fuse.
The water tank is full.
If the full water tank indicator light is
flashing, empty the water reservoir.
The ambient room temperature
is lower than the set
temperature.
Lower the set temperature.
The unit does not produce
adequate cooling.
The unit is in direct sunlight.
Close any curtains or move the unit to a
more shaded area.
Too many windows or doors are
open.
Close doors and windows.
There is an additional heat
source in the room or there are
too many people in the room.
Lower the set temperature.
The filter is dusty or dirty.
Clean the filter per instructions above.
Air inlet or air outlet is blocked.
Make sure there are no obstructions to
proper air circulation through the unit.
The ambient room temperature
is lower than the set
temperature.
Lower the set temperature.
The unit is noisy.
The unit is not leveled.
Ensure the unit is positioned on a flat, level
surface.
The compressor does not
work.
The compressor has overheated
and shut off.
Wait for temperature to drop and then turn
the unit on again.
TROU BLE SHOOTING
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NEVER TRY TO REPAIR OR DISMANTLE THE UNIT YOURSELF.
UNAUTHORIZED REPAIRS CAN VOID THE WARRANTY AND ENDANGER THE UNIT.
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LIMITED MANUFACTURER’S WARRANTY
This appliance is covered by a limited manufacturer’s warranty. For one year from the original date of
purchase, the manufacturer will repair or replace any parts of this appliance that prove to be defective in
materials and workmanship, provided the appliance has been used under normal operating conditions as
intended by the manufacturer.
Warranty Terms:
During the first year, any components of this appliance found to be defective due to materials or workmanship
will be repaired or replaced, at the manufacturer’s discretion, at no charge to the original purchaser. The
purchaser will be responsible for any removal or transportation costs.
Warranty Exclusions:
The warranty will not apply if damage is caused by any of the following:
Power failure
Damage in transit or when moving the appliance
Improper power supply such as low voltage, defective household wiring or inadequate fuses
Accident, alteration, misuse or abuse of the appliance such as using non-approved accessories,
inadequate air circulation in the room or abnormal operating conditions (extreme temperatures)
Use in commercial or industrial applications
Fire, water damage, theft, war, riot, hostility or acts of God such as hurricanes, floods, etc.
Use of force or damage caused by external influences
Partially or completely dismantled appliances
Excess wear and tear by the user
Obtaining Service:
When making a warranty claim, please have the original bill of purchase with purchase date available. Once
confirmed that your appliance is eligible for warranty service, all repairs will be performed by a NewAir™
authorized repair facility. The purchaser will be responsible for any removal or transportation costs.
Replacement parts and/or units will be new, re-manufactured or refurbished and is subject to the
manufacturer’s discretion. For technical support and warranty service, please email support@newairusa.com.
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