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NeuraJet17
User Guide
Guide for Printing Well Logs and other Continuous Form Documents
4800 Sugar Grove Blvd., Suite 200
Stafford, TX 77477
1-281-240-2525
www.neuralog.com
support@neuralog.com
© 2014 Neuralog
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NeuraJet 17 User Guide
Guide for Printing Well Logs and other Continuous Form Documents
This User Guide provides answers to many questions about setup, operation and troubleshooting for the
NeuraJet17. Please contact Neuralog support if you need further assistance.
Phone: 1-281-240-2525
Fax: 1-281-240-2526
Email: support@neuralog.com
Web: www.neuralog.com
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NeuraJet17™ 2014
© 2011 Neuralog, Inc.
© 2014 Neuralog
All rights reserved. No parts of this work may be reproduced in any form or by any means – graphic,
electronic, or mechanical, including photocopying, recording, taping, or information storage and retrieval
systems – without the written permission of the publisher.
NeuraJet17™ is a registered trademark of Neuralog, Inc. Neuralog®, NeuraMap®, NeuraSection® and
NeuraLaserColor® are all registered trademarks of Neuralog, Inc. NeuraView™ is a trademark of
Neuralog. Canon is a registered trademark of Canon, Inc. All other products that are referred to in the
document may be either trademarks and/or registered trademarks of the respective owners. The
publisher and the author make no claim to these trademarks.
The publisher acknowledges contributions from the following publications:
Canon imagePROGRAF iPF510 Service Manual, April 2009, © 2009 Canon, Inc.
Canon Large Format Printer imagePROGRAF iPF510 User Manual, © 2008 Canon Inc.
NeuraLaserColor User Guide, January 2010, © 2009 Neuralog Inc.
While every precaution has been taken in the preparation of this document, the publisher and the author
assume no responsibility for errors or omissions, or for damages resulting from the use of information
contained in this document or from the use of products that may accompany it. In no event shall the
publisher and the author be liable for any loss of profit or any other commercial damage caused or
alleged to have been caused directly or indirectly by this document.
Printed February 2014 R1, Stafford, TX.
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Table of Contents
1 Getting Started ......................................................................................................... 1
1.1 A Printing Solution .............................................................................................. 1
1.2 Commonly Used Terms ..................................................................................... 1
1.2.1 Continuous Form Printer .............................................................................. 1
1.2.2 Continuous Form Attachment ...................................................................... 1
1.2.3 Paper Stacker .............................................................................................. 2
1.2.4 Printer Operator Panel ................................................................................. 3
1.2.5 Printhead Cartridge ..................................................................................... 5
1.2.6 Print Ink Cartridge ........................................................................................ 5
1.2.7 Continuous Form Paper............................................................................... 5
1.2.8 Well Log Paper ............................................................................................ 6
1.2.9 Well Log ....................................................................................................... 6
1.2.10 Well Log Printing Application ....................................................................... 6
2 NeuraJet17 Setup and Installation ......................................................................... 7
2.1 Printer Setup ...................................................................................................... 7
2.1.1 Location ....................................................................................................... 7
2.1.2 Unpacking the NeuraJet17 Box ................................................................... 8
2.1.3 Initial NeuraJet17 Setup .............................................................................. 9
2.1.4 Network and USB Setup and OS Compatibilities ...................................... 11
2.1.5 Troubleshooting NeuraJet17 Setup ........................................................... 12
2.2 The Continuous Form Attachment ................................................................... 12
2.2.1 Uninstalling the Continuous Form Attachment ........................................... 13
2.2.2 Reinstalling the Continuous Form Attachment ........................................... 13
2.3 The Continuous Form (Well Log) Paper ........................................................... 13
2.3.1 Supported Paper Sizes .............................................................................. 14
2.3.2 Loading the Paper ..................................................................................... 14
2.3.3 Removing and Reloading the Paper .......................................................... 15
2.3.4 Troubleshooting Paper Loading ................................................................. 15
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2.3.5 Static Electricity - Fanning the Paper ......................................................... 16
2.3.6 Choosing the Correct Start Page for Printing and Stacking ....................... 16
2.3.7 Paper Orientation ...................................................................................... 17
2.3.8 The Cut Placement .................................................................................... 17
2.4 The Paper Stacker ........................................................................................... 18
2.4.1 Opening the Paper Stacker Tray ............................................................... 18
2.4.2 The Paper Stacker Diverter ....................................................................... 19
2.4.3 Removing and Reinstalling the Paper Stacker .......................................... 19
2.5 Turning the Printer On and Off ......................................................................... 19
2.6 Setting up the Printer Network Connection ...................................................... 20
2.6.1 Obtaining Network Information .................................................................. 20
2.6.2 Setting up the Printer ................................................................................. 20
2.6.3 Using a Private Network ............................................................................ 21
2.6.4 Verifying Network Connectivity .................................................................. 21
2.7 Setting up the Printer for USB .......................................................................... 22
2.8 Using your Printer’s Web Interface ................................................................... 22
2.9 Installing the Print Driver .................................................................................. 23
2.10
Print Driver Setup .......................................................................................... 24
2.10.1 Printing Preferences Main Panel ............................................................... 24
2.10.2 Printing Preferences Page Setup Panel .................................................... 27
2.10.3 Printing Preferences Layout Panel: Important Settings ............................. 28
2.10.4 Printing Preferences Favorites Panel ........................................................ 30
2.10.5 Printing Preferences Utility Panel .............................................................. 31
2.11
Setting up Standard Log Forms for Wide Printing ......................................... 31
2.12
Installing and Using the Status Monitor ......................................................... 33
2.13
Power Saver Mode ....................................................................................... 34
3 Printing Applications ............................................................................................. 35
3.1 Neuralog Applications ...................................................................................... 35
3.1.1 NeuraView ................................................................................................. 35
3.1.2 NeuraLog ................................................................................................... 38
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3.1.3 NeuraSection ............................................................................................. 38
3.2 Other Well Log Viewing Applications ............................................................... 41
3.2.1 Adobe Acrobat ........................................................................................... 41
3.2.2 PDSView ................................................................................................... 42
3.2.3 BlueView .................................................................................................... 42
3.2.4 PreView ..................................................................................................... 42
3.2.5 LogView Pro .............................................................................................. 42
3.2.6 Atlas MetaFile Viewer ................................................................................ 42
3.2.7 WellSight ................................................................................................... 42
3.2.8 MainLog ..................................................................................................... 43
3.2.9 Snagit ........................................................................................................ 43
3.2.10 Other Applications ..................................................................................... 43
4 Printing Well Logs ................................................................................................. 45
4.1 Handling Well Log Paper ................................................................................. 45
4.1.1 17 Inch Wide Paper ................................................................................... 45
4.1.2 14 Inch Wide Paper ................................................................................... 45
4.1.3 11 Inch Wide Paper ................................................................................... 46
4.1.4 8.75 Inch Wide Paper ................................................................................ 46
4.1.5 17 Inch Wide x 6.25” Specialty Paper ........................................................ 46
4.2 Copies .............................................................................................................. 47
4.3 Print Quality...................................................................................................... 47
4.3.1 Recommended Standard Quality Log Prints .............................................. 48
4.3.2 Highest Quality Log Prints ......................................................................... 48
4.3.3 Good Quality Fast Log Prints ..................................................................... 48
4.3.4 Draft Log Prints (fastest) ............................................................................ 49
4.3.5 Helpful Hints for Quality Log Prints ............................................................ 49
4.4 Color ................................................................................................................ 49
4.5 DPI ................................................................................................................... 50
4.6 Print Length ...................................................................................................... 50
4.7 Print Width........................................................................................................ 50
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4.8 Print Speed ...................................................................................................... 50
4.9 Cancelling a Print Job ...................................................................................... 51
5 Maintaining the Printer .......................................................................................... 53
5.1 Cleaning Routines ............................................................................................ 53
5.1.1 Automatic Cleaning Routines .................................................................... 53
5.1.2 Manual Cleaning Routines ......................................................................... 53
5.1.3 Printing a Test Pattern ............................................................................... 54
5.1.4 Capping ..................................................................................................... 54
5.2 Changing a Printhead Cartridge ....................................................................... 54
5.3 Printhead Care ................................................................................................. 55
5.3.1 How to Handle the Printhead ..................................................................... 55
5.3.2 When the printer is not used for a long time .............................................. 56
5.3.3 Conductivity of Ink ..................................................................................... 56
5.3.4 Precautions against Static Electricity ......................................................... 56
5.4 Changing a Print Ink Cartridge ......................................................................... 56
5.4.1 Unpacking the Ink Tank ............................................................................. 57
5.4.2 Handling the Ink Tank ................................................................................ 57
5.4.3 Installing the Ink Tank ................................................................................ 57
5.5 Changing the Maintenance Cartridge ............................................................... 58
5.5.1 Removing the Maintenance Cartridge Tray ............................................... 58
5.5.2 Installing the New Maintenance Cartridge Tray ......................................... 59
5.6 Adjusting the Printhead Alignment ................................................................... 59
5.7 Adjusting the Feed Amount (Banding Problems) ............................................. 60
5.8 Adjusting the Length Accuracy ......................................................................... 60
5.9 Cleaning the Printer and CFA .......................................................................... 61
5.10
Moving the Printer ......................................................................................... 62
5.11
Managing and Ordering Supplies.................................................................. 63
6 Troubleshooting Continuous Form Printing ....................................................... 65
6.1 Ink Runs Out During Print ................................................................................ 65
6.2 Paper Runs Out During Print............................................................................ 65
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6.3 Incorrect Prints ................................................................................................. 65
6.3.1 Print is faint or oddly colored ..................................................................... 65
6.3.2 No ink is printed at all ................................................................................ 65
6.3.3 Print does not complete ............................................................................. 65
6.3.4 Log does not fold correctly ......................................................................... 65
6.3.5 Paper does not load .................................................................................. 65
6.3.6 Paper fragment stuck in printer .................................................................. 66
6.4 Blank pages at beginning of print ..................................................................... 66
6.5 Blank pages at end of print .............................................................................. 66
6.6 Incorrect Configuration Problems ..................................................................... 66
6.6.1 Feed Unit Missing ...................................................................................... 66
6.6.2 Ink Cartridge Missing ................................................................................. 66
6.7 Printing is Very Slow ........................................................................................ 66
6.8 Continuous Form Attachment Problems .......................................................... 66
6.8.1 Paper does not load .................................................................................. 67
6.8.2 Paper does not load in correct position ..................................................... 67
6.8.3 Cut is in the wrong location ........................................................................ 67
7 NeuraJet17 Support ............................................................................................... 69
7.1 On-Site Support ............................................................................................... 69
7.2 Contacting Neuralog ........................................................................................ 69
7.2.1 Phone Support: .......................................................................................... 69
7.2.2 Email Support ............................................................................................ 69
7.2.3 Support Portal ............................................................................................ 69
7.2.4 GoTo Meeting Support .............................................................................. 69
7.2.5 www Support ............................................................................................. 69
7.3 Downloading the latest NeuraJet17 Driver and Documents Release ............... 69
7.4 Packaging the Printer for Return ...................................................................... 70
8 Appendix – Example of Setting up a Private Network ........................................ 71
9 Appendix – Example of Setting up the Print Driver ............................................ 73
10 Appendix – Inside the Printer ............................................................................... 79
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10.1
10.2
10.3
Top Cover (Inside) ........................................................................................ 79
Carriage ........................................................................................................ 80
Ink Tank Cover.............................................................................................. 80
11 Appendix – Compliances and Certificates .......................................................... 83
11.1
Waste from Electrical and Electronic Equipment (WEEE) Directive.............. 83
11.2
Electromagnetic Compatibility Test Report ................................................... 83
11.3
FCC Compliance Declaration ....................................................................... 83
11.4
CB Test Certificate from Underwriters Laboratory ........................................ 84
12 Appendix - Warranty .............................................................................................. 85
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NeuraJet17 User Guide
1 Getting Started
Congratulations on your purchase of the NeuraJet17 Well Log Printer. NeuraJet17 has
been jointly developed by Neuralog and Canon, Inc. to print high-quality well log
documents. This continuous printer uses the latest generation of ink jet printing
technology to produce crisp prints of well logs or other continuous documents.
1.1 A Printing Solution
Your NeuraJet17 is more than just a printer; it is a complete well log printing solution,
printing logs up to 17 inches wide and 500 feet in length. This solution includes the
continuous feed print engine, the continuous form feed attachment, an integrated paper
stacker, certified printing consumables such as ink cartridges and paper, and a custom
print driver developed specifically for printing well logs. NeuraView software completes
this system to give you everything you need to print well logs in industry standard
formats. Use the NeuraView application that ships with your printer, or you may use
your own Windows printing software to send well log prints to NeuraJet17.
1.2 Commonly Used Terms
The following are commonly used terms related to NeuraJet17 that will be used
throughout this document.
1.2.1 Continuous Form Printer
NeuraJet17 Continuous Form Printer refers to the Print Engine with Continuous Form
Attachment. The NeuraJet17 supports printing continuous paper documents from 8.5”
to 17” wide and from 4 feet to 500 feet1 long.
1.2.2 Continuous Form Attachment
The Continuous Form Attachment (CFA), Model NeuraJet17C, is the device that is
attached to the NeuraJet17 print engine to load the continuous form paper. It must
remain attached to the NeuraJet17 for the printer to properly function. The CFA
receives both power and control signals from the print engine and sends the printer
information about the position of the paper. It contains the following major components.
• Power Box – Box attached to side of device that converts the power signals sent
from the printer to those needed by the CFA.
• LED – Small green light on Power Box indicating paper mark signals are present
in the CFA.
1
While the printer may be capable of longer prints, Neuralog has tested and certified documents from 4 to
500 feet. Printing ability and performance is usually limited by electronic file size, rather than physical
length.
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• Control Connector – Connects CFA to print engine for control and power
signals.
• Paper Sensor – Senses Paper present and sends signal to the printer.
• Paper Guide Slider – Sliding lever that sets the width of the paper that the CFA
will accept.
• Case – Housing for all components made from a combination of CAD-generated
plastic and machined pieces as well as sheet-rolled metal.
• Connector Pins (2) – Pins on CFA that fit into printer and directly connect CFA
to print engine
• Attachment Screws – Two screws that attach the CFA to the printer. May be
tightened and loosened by hand.
NeuraJet17 Continuous Form Attachment
The Continuous Form Attachment NeuraJet17C is manufactured by Neuralog and
comes attached to the NeuraJet17 print engine to allow for continuous form printing.
1.2.3 Paper Stacker
The Paper Stacker is attached to the front of the printer where the paper exits. It
consists of a tray and a diverter. The tray catches the continuous paper and allows the
paper to automatically fold into a stack. The diverters guide the paper into the tray. The
paper stacker can fold away into the printer cavity.
Paper Tray – The black metal paper tray pulls out of the printer into a position that
catches the paper.
Diverter Flap – The diverter flap guides the paper down into the tray and causes the
paper to fold.
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NeuraJet17 Paper Stacker
NeuraJet17 User Guide
The photographs below show how to open the paper stacker the tray. The NeuraJet17
printer will have the paper stacker pre-installed.
NeuraJet17 Paper Stacker
1.2.4 Printer Operator Panel
The Printer Operator Panel is the control panel located on the front of the NeuraJet17.
It is used to view and set printer functionality and check job status.
Online – Green light indicates the printer is ready to accept print jobs and begin
printing. Flashing indicates the printer is recovering from Sleep mode.
Feeder Selection – NJ17 Feeder Selection will remain at Auto Feed.
Menu – Allows you to scroll through various printer options and make changes if
needed.
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Information – Provides various printer information such as ink levels and settings.
Stop/Eject – Cancels a print job. Clears a menu selection. Button must be held down
for 1 full second to stop action or eject the paper.
Arrow/OK Buttons – Use these buttons to traverse the Menu selections.
◄ Press to display the previous menu item or setting value.
▲ Press to display the menu one level higher.
► Press to display the next menu item or setting value.
▼ Press to display the menu one level lower.
OK Button Press to confirm or execute the selected item or setting.
NOTE: The following notation will be used to indicate the number of times a
button should be pressed. Press Menu button; then press ► six times.
o Menu ►►►►►►(6)
Power – Turns the printer ON/OFF.
Sleep Mode - In Sleep mode, you can press any button except the Power button to
bring the printer online again.
NeuraJet17
Version: 41.02
NeuraJet17 Operator Panel
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1.2.5 Printhead Cartridge
A NeuraJet17 printhead cartridge controls the flow of ink on to the paper. Neuralog
provides all printheads for the NeuraJet17.
1.2.6 Print Ink Cartridge
A NeuraJet17 print ink cartridge stores the ink. The printer contains six ink cartridges:
yellow, magenta, cyan and 3 black cartridges. Neuralog provides all ink cartridges for
the NeuraJet17.
NeuraJet17 color cartridges: Yellow, Magenta and Cyan
NeuraJet17 black cartridges: 2 Matte Black and Black
1.2.7 Continuous Form Paper
Continuous form paper is fan folded paper of “unlimited” or continuous length. One box
of this paper is usually 4000 sheets. The continuous paper used by the NeuraJet17 is
17”, 14”, 11” or 8.75” wide. Neuralog provides premium high-resolution coated well log
paper for the NeuraJet17.
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1.2.8 Well Log Paper
Well log paper is continuous form paper used for well log printing.
1.2.9 Well Log
A well log is a graph where the vertical (long) axis or axes represent depth and the
horizontal (short) axis or axes represent measured values. Well logs are typically 20100 feet when printed, but may be any length.
1.2.10 Well Log Printing Application
A Well Log Printing Application can load and display well logs, as well as send these
files to a well log printer for continuous form print. Well Log Printing applications should
have the following features to work well with NeuraJet17.
• Windows based, Windows 7, VISTA or XP compatible
• Ability to load very large and very long documents in a timely manner
• Appropriate printer interface that allows the user to select a continuous form
option
• Ability to size the document horizontally to fit on the continuous form page
• Additional features such as copies, color selection, etc.
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2 NeuraJet17 Setup and Installation
2.1 Printer Setup
NeuraJet17 setup is simple and should only take a few minutes. Before you begin, you
will need to choose an easily accessible location and decide how the printer will be
integrated into your network. You will need a physical network connection and a
network address for your printer, or you may choose to connect to your printer using
USB. The NeuraJet17 comes with a rolling printer stand. You will need to choose a
location to fit the printer and stand.
2.1.1 Location
Printers should be set up in a cool (office-temperature) environment and on a sturdy
table or stand. The printer weighs about 95 pounds. It is recommended that it be lifted
and moved by at least two people. The printer has handholds which make moving it
easier. Be sure to locate these handholds before attempting to move the printer.
The printer will need power and network/USB connections. Printers consume a
significant amount of power and can significantly contribute to network traffic; make sure
your facility is set up for office printing.
Make sure your printer has adequate space. You will want to access the operator panel
at the FRONT of the printer. The prints will exit the printer at the front. You will load
paper into the BACK of the printer. You will need space to stand behind the printer
when loading paper.
Continuous form paper may be placed on a table next to the CFA or it may be kept in
the box on the floor. The NeuraJet17 has been designed to pull continuous form paper
directly from the box. However, it is important to make sure the paper flow is in no way
restricted by the box lid, placement of the box, or by plastic in the box. Always make
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sure the path from the paper box to the printer is unobstructed. Always make sure the
paper flows straight with respect to the CFA. The paper should not twist as it enters the
CFA. Load the paper directly from behind the printer to ensure that twisting does not
occur.
The paper will exit the front side of the printer into the paper stacker. Be sure to have
adequate table or floor space for the paper. Always make sure the paper exit path out
of the printer is unobstructed.
2.1.2 Unpacking the NeuraJet17 Box
Setup sheets for the NeuraJet17 are provided with your equipment. If you are unable to
locate the setup sheets, they can be downloaded in the PDF format from
www.neuralog.com. We recommend that you save your boxes and packaging material.
The printer must be moved by two or more persons on both sides. Be careful not to
injure yourself by incorrectly handling the printer.
The following components should be in your NeuraJet17 box.
• Setup sheets
• Printer
• Continuous Feed Unit (attached to printer)
• Paper Stacker (attached to printer)
• Cleaning sheet
• Sample paper
• Power Cord
• Network or USB Cable
• Printhead
• Starter ink tanks
• Cleaning brush
• Reference Guides
• CD ROM with software and documentation
To unpack the printer, take out the printer and accessories from the shipping box and
remove cushioning materials.
• First remove the cushioning materials at the top of the printer.
• Next, remove the cushioning materials by raising the left and right sides of the
printer. Insert your hands in the clearance under each side of the printer to do
this.
• Grasping the carrying handles on the left and right side of the bottom, place the
printer on a level place such as a table.
The Continuous Form Attachment and Paper Stacker are preinstalled on the printer.
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NeuraJet17 User Guide
2.1.3 Initial NeuraJet17 Setup
Place the printer on a table or stand and unpack all packing materials.
• Remove all cushioning materials and tape from the printer and accessories.
• Open the top cover, carefully raise the carriage shaft belt stopper and then pull it
forward to remove. [1] → [2] The carriage shaft belt stopper is a bright orange
plastic piece labeled with a red ribbon.
• When you open the Top Cover, you will also find a Cleaning Brush [3] on the
right side.
• Remove all other packaging materials from the printer.
Note: You will need the Belt Stopper if you move the printer to another location. Do not
discard the Belt Stopper you have removed.
Attach the Power Cord
• Plug the power cord into the Power Socket on the back of the printer.
• Connect the power cord directly to an outlet. Do not use a power strip.
Power on the Printer
• Press the Power button to power on the printer.
• After all lamps are lit and then go off, the printer starts up.
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• If your NeuraJet17 was shipped with pre-installed ink, “Initializing” will be
displayed, followed by “NeuraJet17 Version 41.00.”
o When the printer is ready it will say Online.
• If your NeuraJet17 was not shipped with pre-installed ink, you will need to install
the printhead and ink cartridges.
Install the Printhead
If your NeuraJet17 did not come with a pre-installed printhead and ink cartridges the
message "Open Top Cover" will be displayed on the operator panel. You will need to
install the printhead that was shipped with your printer.
• Open the printer top cover.
• Pull the printhead fixer lever [c] forward and raise the printhead fixer cover [a] to
open it fully.
• Carefully remove the printhead from its packaging.
• Remove the two orange protective caps. Be careful not to touch the metal
contacts on the printhead.
Printhead Carriage
a. Printhead Fixer Cover
not open this part except during Printhead replacement.
b. Printhead
serves a key role in printing.
c. Printhead Fixer Lever
Do not open this part except during Printhead replacement.
The printhead is equipped with ink nozzles. It
Holds the Printhead in place. Do
Locks the Printhead Fixer Cover.
Insert the printhead in the carriage with the nozzles down and the contacts in the back.
Insert it as far as it will go while taking care that the nozzles and contacts do not touch
the carriage.
• Turn the printhead fixer cover [a] forward to lock the printhead.
• Turn the printhead fixer lever [c] backward unit it clicks.
• Close the top cover.
Install the Ink Tanks
There are six ink tanks that need to be installed for the printer to function. This ink is
specific to the NeuraJet17 printer.
• Open the ink tank cover according to the message shown on the display.
• Press the stopper at the top the ink tank lock lever and then open the ink tank
lock lever [b] upward.
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NeuraJet17 User Guide
• Before unpacking the ink tank you want to install, shake it slowly 7-8 times. Do
not shake the ink after opening to avoid ink spills.
• Open the package and take out the ink tank by holding its knobs.
- Never touch the ink port and contacts. The peripheral parts may become
stained, the ink tank may become broken, or a printing failure may occur.
- Be careful not to drop the ink tank once it is unpacked. The leaked ink
may stain the peripheral area.
- Do not remove and shake the ink once it is installed. Ink may spatter.
• Install the ink tank in the holder with the ink port facing down as shown.
• Close the ink tank lock lever until it clicks. Check that the Ink lamp is illuminated
red.
• Repeat above steps to install all ink tanks.
• Close the ink tank cover.
• When the printhead and all ink tanks have been installed, the message "Do Not
Open Cover" appears on the display. Initial ink filling requires about 14 minutes.
Ink Tank
a. Ink Tank
b. Ink Tank Lock Lever
place and protects it. Lift and press down the lever when
replacing an Ink Tank.
c. Ink Lamp (Red)
follows when the Ink Tank Cover is opened.
•
On - The Ink Tank is installed correctly.
•
Off - No Ink Tank is installed, or the ink level detection
function is disabled.
•
Flashing Slowly - Not much ink is left.
•
Flashing Rapidly - There is no more ink.
Cartridges of ink in various colors.
A lever that locks the Ink Tank in
Indicates the state of the Ink Tank as
2.1.4 Network and USB Setup and OS Compatibilities
The NeuraJet17 has a sophisticated, yet easy to use setup panel and can be used over
the network or with USB. The printer can be given a static or dynamic IP address and
can be placed on your company’s local area network or on a private network. It may
run with a print server (a special computer that manages printing) or may be used
without a print server (each user’s computer manages its own prints).
There is no single right way to set up your printer on a network. Your IT administrator
will know how to configure your printer for your company. The following table provides
details of the NeuraJet17 setup options.
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Symptom
/Message
Action
Interface Type 10BASE-T/100BASE-TX
USB 2.0 Hi-Speed
Operating System Compatibility Windows 8 / 7 / Vista / XP /
Server 2012[2] / Server 2008 R2[2] /
Server 2003[2] / Server 2008[2]
Network Protocol Print LPD, RAW, WSD-Print (IPv4, IPv6)
TCP / IP Application Services HTTP, HTTPS, POP3 (Authentication for
SMTP), SMTP (IPv4), DHCP, BOOTP,
RARP, ARP+PING, Auto IP, WINS (IPv4),
Management SNMPv1, SNMPv3
Security IEEE802.1X, SNMPv3, HTTPS, IPSEC
NeuraJet17 Setup Options
A basic network setup example is provided in the Section 2.6 Setting up the Printer
Network Connection. The Section 2.7 Setting up the Printer for USB for will provides
further details on USB setup.
2.1.5 Troubleshooting NeuraJet17 Setup
When setup is complete, the NeuraJet17 should be in the Online state. The printer will
not go online in the following situations. Take the appropriate action.
The Top Cover is open Close the Top Cover
The Ink Tank Cover is open Close the Ink Tank Cover
The Printhead is not installed Please see “Installing the Printhead”.
Ink Tank is not installed Please see “Installing Ink Tanks”.
Power On Again…Feed Unit Error is shown
on the Display Screen
The Continuous Form Attachment may
not be properly installed. Cycle the
printer’s power. Check if the LED on
the CFA has power.
The Online lamp and Message lamp are
not lit (even once), and nothing appears on
the Display Screen
Make sure the printer is plugged in
correctly. Check the connection at the
plug and electrical outlet.
If ‘ERROR’ is shown on the Display Screen Contact Neuralog Support
2.2 The Continuous Form Attachment
The Continuous Form Attachment (CFA)2 is an accessory that comes pre-installed on
the NeuraJet17. It guides the paper into the printer, keeps the paper straight, and
allows the printer to start prints at Top of Form. It is unlikely that you will need to remove
the device. If you should need to remove and/or attach the CFA follow the instructions
below.
2
The Continuous Form Attachment, or CFA, is a printer accessory, part name NeuraJet17C.
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2.2.1 Uninstalling the Continuous Form Attachment
If you should need to remove the CFA from the printer follow these steps.
1. Eject/Remove any paper and turn the printer power OFF.
2. Unscrew the two grey attachment screws (by hand or with a screw driver).
These screws are located underneath the CFA near the back. Keep the attach
screws in a safe place.
3. With two hands gently pull the CFA off the back of the printer.
4. Place the CFA on the table.
5. You may wish to replace the attachment screws in the printer for safe keeping.
Caution: Do not attempt to remove or install the Continuous Form Attachment from the
NeuraJet17 without powering OFF the printer.
Note: Do not attempt to power on the printer without the CFA attached. The
NeuraJet17 will not function properly without the CFA attached.
2.2.2 Reinstalling the Continuous Form Attachment
If you should need to reinstall the CFA follow these steps. The CFA should always be
handled with two hands. You should NOT attach or unattach the CFA to the printer
unless the printer’s power has been turned OFF.
1. With the printer power turned OFF, slide the CFA on to the back of the printer
aligning the two connector pins. (Remove attachment screws if you have stored
them on the printer.)
2. Make sure the CFA fits snugly onto the printer. When the screws are properly
aligned, the power and signal connectors are also aligned.
3. Reattach the attachment screws and hand tighten.
4. Power ON the printer only after the CFA has been properly installed.
Once the CFA is in place you can power ON the printer and move on to the next step.
Powering ON the printer without the CFA will result in an error state.
2.3 The Continuous Form (Well Log) Paper
Once the printer is setup and Online you can load paper. NeuraJet17 accepts the 4
standard sizes of paper provided by Neuralog, or it can print on your custom paper
between 8.5” and 17”. Follow these directions to load paper into NeuraJet17.
Remember that the network/USB connections and print drivers will need to be setup
before printing can actually begin.
Locate the paper that you wish to use; keeping in mind that continuous form paper is
quite heavy. Use caution when moving these large boxes of paper. Paper can be
completely removed from the box, or it can be pulled from the box it comes in, as long
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as there is no plastic in the box and nothing such as the box lid can restrict the paper
flow. The box must be aligned with respect to the CFA so that the paper does not twist.
2.3.1 Supported Paper Sizes
Neuralog provides premium high-resolution coated well log paper for the NeuraJet17.
One box of this paper is usually 4000 sheets. The continuous paper used by the
NeuraJet17 is 17”, 14”, 11” or 8.75” wide. NeuraJet17 paper has been engineered for
optimal print quality.
Width Page Size # Sheets in Box
17” 8.5” 4000
14” 8.5” 4000
11” 8.5” 4000
8.75” 6.25” 4000
NeuraJet17 Paper Specifications
2.3.2 Loading the Paper
Loading paper into the NeuraJet17 is not difficult, but does require some patience with
larger paper sizes. To load paper into the NeuraJet17, stand directly behind the printer.
Do not stand to the side. Standing to the side will likely result in a load that is not
straight.
NOTE: The printer must be Online to accept paper. The green Online button must be
illuminated.
1. Adjust paper slider. When loading
paper in to the NeuraJet17, the first
step is to adjust the paper slider to fit
the width of the paper.
The slider should fit snugly against the
edge of the paper with a “hairline” gap.
Do not make the paper too loose or it may
load crooked. Do not make the paper too
tight or it may bind.
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2. Load paper into printer rollers.
Once the slider is in place, place the
edge of the paper under the four white
rollers in the printer.
The printer will automatically grab the
paper. The printer will move the paper back
and forth to measure the paper width and
further straighten the paper. When complete,
the green online button will illuminate.
NeuraJet17 User Guide
If the paper load was successful, the green Online button will illuminate. If the paper
load was unsuccessful (the paper was loaded crooked), the printer will give a paper jam
error. You will need to reload the paper.
2.3.3 Removing and Reloading the Paper
The printer moves the paper to straighten it. If the paper does not load straight, an error
state will occur. Remove the paper as follows.
• Press the Stop/Eject button for one second, until the printer responds.
• Press the UP arrow to release the rollers. ▲
• Remove the paper from the printer
• Press the DOWN roller to re-engage the rollers. ▼
• Wait until the printer displays the green ONLINE button.
• Follow the paper loading steps in the previous section.
2.3.4 Troubleshooting Paper Loading
If the paper does not load correctly, it is likely that it is not properly aligned with the
printer, or it may have become wrinkled during the load attempt. If the paper becomes
wrinkled or damaged, remove any wrinkled sheets. Please check the following.
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• You must stand directly behind the printer. It is very difficult to load the paper if
you are not standing directly behind the printer. This is particularly true for the
wider papers.
• The paper stack/box must be directly aligned with the printer. If the paper is not
directly aligned with the printer, it may not load. Any twisting of the paper can
cause incorrect loading.
• The sliding alignment bar must be in place. The paper must fit snugly, but not
tightly against the alignment bar, with a “hairline” gap.
• The paper must not be wrinkled or damaged. This will cause the paper to jam
inside the printer.
• The paper path must be clear and free. If the paper does not load and all steps
have been followed, it may be that there is a paper fragment inside the printer
prohibiting proper loading.
2.3.5 Static Electricity - Fanning the Paper
Paper should be fanned to remove static electricity. This can be done before or after
loading and should be repeated if static electricity is a problem. For continuous paper
reach into the box (or on table) on one side and flex the paper to loosen the sheets,
similar to what is shown here for cut sheets. This procedure is particularly important for
dry climates where static electricity is known to cause problems.
Fan continuous paper to remove static.
2.3.6 Choosing the Correct Start Page for Printing and Stacking
For proper paper stacking, NeuraJet17 paper should be loaded such that the first page
is an “out-fold”. This will allow the paper to immediately fold properly in the paper
stacker.
The log print itself will always start on the desired paper fold. If the correct start page is
not chosen when loading paper into the printer, the print will still start on the correct
page regardless; however, the log print may not properly stack. Once the first print has
occurred, all subsequent prints will start and fold on the correct page.
In order for the first print to fold correctly, be sure to load paper such that the first page
is an “out-fold.” Most continuous form paper has marks on the back of each “in-fold”
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page3. You will want your first page to NOT have an “in-fold” mark. That is, looking at
the back of the paper it should not have the mark.
The NeuraJet17 begins printing after 2 blank pages at the top of the paper you load.
The two blank pages at the beginning of each print are necessary to protect the
printhead. The end or tail cut is placed to minimize paper waste, while ensuring proper
folding. The tail of the log will have no more than 1 blank page in order to align the
paper correctly for the next print. In summary, once the paper has been properly loaded,
NeuraJet17 prints should never have more than 3 blank pages at any time: exactly 2 at
the start; and either one or zero at the tail of the print.
2.3.7 Paper Orientation
The NeuraJet17 printer prints on the TOP side of the paper. Be sure the marks on your
NeuraJet17 paper face down. If you have correctly loaded paper from the box, the
marks will be face-down and on the LEFT side, closest to the green LED on the CFA.
Marks are on underside of paper. Printing occurs on top side of paper.
Load first page with no mark for proper fold.
Once you have loaded the paper, NeuraJet17 will begin each print on the correct page.
It is only when manually loading paper that the operator needs to be mindful of the start
page. Also if the wrong start page was chosen, the printer is self-correcting and
subsequent prints will begin on the correct fold.
2.3.8 The Cut Placement
The NeuraJet17 cuts the continuous paper at the end of each print. The printer places
the cut at the end of the print job on the last page at about 20 millimeters after the paper
3
These marks appear on most continuous form paper; the industry standard is for the mark to be on the
“in-fold”.
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perforation. This ensures that there is no “chad” or “flap” at the beginning of a print.
The cut is always placed after the final print page so that the next print begins on the
proper page. The placement of the cut will be consistent for all prints and cannot be
changed.
2.4 The Paper Stacker
NeuraJet17 comes with a built-in paper stacker. The stacker is made up of a tray to
catch the paper and a diverter flap that guides the paper so it can properly fold. The
tray is pre-installed in the printer and should be opened as part of printer setup. The
diverters can easily be snapped into place.
2.4.1 Opening the Paper Stacker Tray
The paper stacker is pre-installed in your NeuraJet17. You will need to open the tray by
pulling it out with the two attached handles and then unfolding it.
Pull out paper tray from printer. The
tray has stoppers that will keep it from
coming out of the printer.
Open the paper tray by unfolding it. The
tray will unfold to a slight angled position.
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Diverter Flap
NeuraJet17 User Guide
2.4.2 The Paper Stacker Diverter
There is a flap along the top exit of the paper stacker that acts as a paper stacker
diverter. This flap moves back and forth as the paper exits the printer and helps the
paper to properly fold. Vertical plastic strips on the back of this flap help the paper to
glide past this bar. Make sure this flap always moves freely in the printer.
2.4.3 Removing and Reinstalling the Paper Stacker
It is unlikely that you will need to remove the paper tray. However if you do need to
remove the tray, then follow these instructions.
• Turn the printer OFF.
• Reach into the tray cavity inside the printer before closing the tray. There is a
lever that keeps the tray from sliding out. You will need to depress this lever so
that the tray can slide out of the printer.
• Once the tray is sliding out, close the tray and completely remove it.
To replace the tray:
• Make sure the printer is OFF.
• With the tray closed, slide it into the printer cavity. You will hear it click into
place, once the lever catches.
• Open the tray (before attaching the diverters).
2.5 Turning the Printer On and Off
The printer may be turned off by holding down the power button for 1 second. Make
sure there are no print jobs in progress. If the Data lamp is flashing, the printer is
receiving a job. Cancel the job or wait until it is finished before turning off the printer.
Turning the printer off during a print could damage the printer.
The printer is turned on by holding down the Power button. Make sure the CFA is
properly attached before turning the printer On, otherwise an error state will occur.
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2.6 Setting up the Printer Network Connection
There are many options for setting up your printer on a network. For the most simple
static address setup of your NeuraJet17 follow these steps. For other configurations,
please see your system administrator.
2.6.1 Obtaining Network Information
Before you can add the printer to your office network, you will need to obtain basic
network information.
• Connect the printer to your network with a network cable, if not already done.
• Obtain a static IP Address from your system administrator. Most companies
have a local area network with dynamic and static addresses. A static address
will insure there are no network conflicts with other devices. This can be done for
your company’s public network or you can create a private network visible only to
your machine.
• Obtain your company’s Default Gateway. The gateway is the computer used for
DNS routing. (On some networks this step is optional. Ask your system
administrator.)
• Obtain your company’s Subnet Mask. This is often 255.255.255.0. (On some
networks this step is optional. Ask your system administrator.)
2.6.2 Setting up the Printer
Enter the static IP Address, Default Gateway and Subnet Mask into the printer by
following these steps. Enter using the Operator Panel. Remember you can take the
printer out of sleep mode by pressing any button. You can also press the Online
button at any time to exit the current menu path.
• Assign the chosen IP Address to your printer.
o Menu ►►►►►►(6)4 Interface Setup
o ▼ EOP Timer ►TCP/IP
o ▼ IP Mode ►IP Setting
o ▼IP Address ▼ __ __ __ __
- Enter the numbers for the IP Address5
- OK button selects and unselects the slot
- ◄► changes the number when selected
- ◄►moves to the next slot
o ▲ When Done
4
This notation will be used to indicate number of times button should be pressed.
5
Slots will hold numbers 0..255. Use the arrow keys to select the correct numbers.
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• Enter the Subnet Mask into your printer.
o ►Subnet Mask ▼ __ __ __ __
- Enter the numbers for the Subnet Mask Address
- OK button selects/unselects the slot
- ◄► changes the number when selected
- ◄►moves to the next slot
o ▲ When Done
• Enter the Default Gateway into your printer.
o ►Default Gateway▼ __ __ __ __
- Enter the numbers for the Default Gateway Address
- OK button selects/unselects the slot
- ◄► changes the number when selected
- ◄►moves to the next slot
o ▲ When Done
o ▲▲▲ Save Settings? OK
NeuraJet17 User Guide
Make sure you select OK on Save Settings, otherwise the data you entered will not be
saved to the printer.
2.6.3 Using a Private Network
You can also set up a private network which means only included computers will be
able to access the printer. Rather than using your company network (a cable coming
out of the wall), you set up a stand alone set of network connections. Setting up a
private network requires making sure the chosen address for the printer is accessible by
the computer(s) you will use on the private network.
• View the network connections on your PC and make sure it has (or you assign)
an address in the same network sequence
o Use the TCP/IPv4 connection.
o Please see your system administrator if you need help.
• Make sure the PC and printer are connected with either a network switch box or
a crossover cable.
2.6.4 Verifying Network Connectivity
Whatever type of network you use, you will want to verify that the connectivity is
successful. Verify that the network installation was successful by “pinging” the address
you assigned from a network computer.
• Bring up a Command prompt (DOS) from a PC on the network
• Type in “ping printers-address”
o ping xxx.xxx.xxx.xx
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• You should see the following
o Reply from xxx.xxx.xxx.xx: bytes=32
• An unsuccessful network connection gives the result
o Request timed out.
• You can also enter the printers address into a browser window. A web-based
program with the printer status will display if the printer was successfully installed
on the network. This is discussed on the next page.
2.7 Setting up the Printer for USB
NeuraJet17 can also be used to print via USB. For best results, use a cable less than
10 feet in length. USB cables are limited by there their electrical design; longer cables
may have data transmission problems.
• Connect the printer to your PC with a USB cable, if not already done.
• There are no special USB instructions. When the print driver is installed,
connectivity can be verified.
2.8 Using your Printer’s Web Interface
A useful feature on your NeuraJet17 is the web server and pages it provides. Once
your network is successfully set up, you can use these pages to access your printer.
Much of the printer status accessed through the printer’s operator panel can also be
seen through these web pages.
• Bring up a web browser window, such as Internet Explorer.
• Type in the printer’s assigned IP address in the browser address bar. It is not
necessary to enter the http:// prefix.
• If your printer is turned ON and the network connection set up properly, you will
see your printer’s interface web page.
From these pages you can monitor ink levels, as well as monitor the life span of other
printer parts. You can also set up contact and location information for your printer. A
link to the Neuralog website is also available under Support Links.
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Check Device Status from printer Web Pages.
2.9 Installing the Print Driver
NeuraJet17 includes a print driver that is recommended for continuous printing of well
logs. The print driver can be found on a CD that shipped in the printer box, or it can be
downloaded from www.neuralog.com. Print drivers are available for both 32-bit and 64bit operating systems. Make sure you install the correct driver for your computer. Print
drivers are also available in languages other than English. See the web site for a list of
supported languages.
To install the print driver:
• Place the CD in your computer or download the driver from www.neuralog.com.
• From the control panel select Add a Printer6.
6
On some versions of windows you are instructed to install as a local printer if NOT using a print server.
If this is the case choose install as local printer for the network installation.
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• Network: Choose Add a network printer for network.
o The program will search for the printer. If the printer is found select it; or
you can click “the printer that I want isn’t listed” and then type in the IP
address.
If you choose to type in the IP address manually you will need to
indicate that this is a TCP/IP device and enter the address. A “port”
will be created through which your printer communicates.
You can optionally give this port a name, or let the program auto-
name it.
DO NOT check Query the printer and automatically select the driver
to use – You have a CD or download of the correct driver.
• USB: Choose Add a local printer for USB.
o Choose an existing USB port
• In either case when you get to a screen asking you to find the driver, choose
Have Disk.
• Select the location of the driver. The installation application will tell you the
location. Find a file similar to
o 2WQ512M.INF (32 bit)
o 6WQ512M.INF (64 bit)
• Once your install or replace the driver, give your printer a name.
o We recommend NeuraJet17 or similar to readily distinguish it from other
printers.
• For a network installation you can optionally share the printer and
• Print a test page to your NeuraJet17. You should see the standard Windows
Test Page print on the continuous paper loaded in the printer.
The NeuraJet17 Print Driver will install ready to print continuous form. DO NOT change
these default settings if you want to print continuous form.
2.10 Print Driver Setup
The NeuraJet17 will be ready to print with no changes to the printing preferences,
except selecting the width of the paper you have loaded in the printer. However there
are some settings the user should consider when printing logs.
Access the Control Panel and the properties of the printer. Printing Preferences and
Printing Defaults both have these values preset. Look over these settings. Except
where specifically stated, these selections should NOT be changed for printing
continuous form documents.
2.10.1 Printing Preferences Main Panel
Default settings are recommended for printing most well logs. The settings that may be
adjusted will be explained, along with the expected results.
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Media Type: May be Coated Paper or Plain Paper
The Coated Paper menu setting is recommended for the NeuraJet17 and should be
used for the best quality prints.7 The Plain Paper menu selection uses less ink, but
produces lesser quality prints. However, the Plain Paper menu setting causes the
printer to print at almost twice the speed of the Coated Paper setting. If speed is
important, the Plain Paper selection may be used.
Print Priority: Leave at Line Drawing/Text
Print Quality: Leave at Default of Standard (600 dpi) for normal printing.
• High (1200 dpi)
• High (600 dpi)
• Standard (600 dpi)
• Draft (600 dpi)
• Draft (300 dpi)
7
The paper Neuralog recommends and sells is coated paper.
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The print quality settings affect both the speed and quality of printing. High 1200 dpi
quality gives the best results, however High or Standard 600dpi give excellent results
for most well log printing.
Draft modes give a lesser quality result but are a good choice if a draft print is needed
or if speed is important. Printing speed is slightly faster with a draft setting.
Color: Leave at Default of Color for normal printing.
• Color
• Monochrome
• Color (CAD)
• Color (CAD) Light
• Monochrome BK Ink
• Monochrome Bitmap
The default Color setting is the recommended choice for NeuraJet17. Monochrome can
be used if grayscale prints are needed. Color (CAD) can create a more detailed print
because the colors appear to be more distinguishable. Color (CAD) Light is similar but
is slightly lighter than Color (CAD).
Although the default of Color is recommended, we suggest you try the various settings
to satisfy your own personal preferences for the types of logs you print.
Other Settings
Thicken Fine Lines - Choose this option to make fine lines clearer in CAD drawings
or similar documents. This would only affect the prints from vector based software; that
is, TIFF and other image formats would not be affected.
Unidirectional Printing - Choosing unidirectional printing can improve printing results if
lines are printed crooked or images are uneven. However, this takes more time than
regular printing.
Sharpen Text Choose this option to print intricate text more distinctly. This would only
affect the prints from vector based software; that is, TIFF and other image formats
would not be affected.
Economy Printing When this mode is selected, less ink is consumed than in regular
printing, but the quality is diminished. Select this mode if you want to conserve ink.
DRAFT mode and PLAIN paper must be selected to activate this mode. Print speed is
also maximized in Economy Mode.
Open Preview When Print Job Starts – Activate this option to launch the
PageComposer application which allows you to check on-screen previews before
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printing. PageComposer lets you inspect jobs before they are released to the printer.
Duplicates of the print jobs can also be created in the PageComposer panel that
appears. Jobs may also be deleted in this panel.
2.10.2 Printing Preferences Page Setup Panel
The only setting to change on the Page Setup panel is Page Size. You should set the
page size width to match the actual width of the paper you have loaded in the printer.
Other settings should not be changed.
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Smaller print than paper width: Note
that if you choose a larger paper size
than your actual image, the complete
print will appear on only part of the paper.
Paper width
Larger print than paper width: If you choose a smaller paper
size than your actual image, only a portion of the image will
print. In either case no scaling is done by default. Scaling is
possible through your well log printing application.
Paper width
2.10.3 Printing Preferences Layout Panel: Important Settings
There are a couple of settings that should be changed on the Layout Panel for best
printer performance. The default behavior of the NeuraJet print driver (V4.16 and
V4.17) creates very large temporary files in a TEMP directory on the C drive. These files
are not needed for well log printing. Problems can occur on computers with small C
drive partitions. In addition, the creation of these files slows PC-printer communication,
causing long pauses in printing. The recommended settings prevent these
unnecessary temp files from being created and eliminate most of these printing pauses.
Recommended Settings: Set “Fine Zoom Settings” to NO and UNcheck “Enable
advanced printing features”.
Important: Both settings must be changed or undesired results may occur. Fine
Zoom Settings must be changed in both Printing Preferences and Printing Defaults.
STEP 1. Set Fine Zoom Settings in two places, (A) Printing Preferences and (B)
Printing Defaults.
• 1A) Select General Tab, Preferences…, Layout Tab, Special Settings... , Fine
Zoom Settings: No
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• 1B) Select Advanced Tab, Printing Defaults…, Layout Tab. Special
Settings. Fine Zoom Settings: No
STEP 2. UNcheck Enable advanced printing features on the Advanced Tab of the
Printer Properties Panel.
• Select Apply/OK on all panels when done.
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NOTE: These settings should be set from the control panel and implemented in every
installation of the NeuraJet Print Driver to avoid problems with slow printing.
Other optional settings in the Preferences Layout panel that may be of interest to you
are as follows.
Watermark - It is possible to add a Watermark such as your company name to your
print.
Print Centered - If your print is narrower than the paper you have loaded, you may use
this selection to center the print. This option does not work in some software packages.
See Section 2.11 on Log Forms for alternative methods for centering a log print.
Page Options – This button allows you to add other information to your prints such as
Date and time.
Other Layout options are not recommended for well log printing.
2.10.4 Printing Preferences Favorites Panel
The Favorites panel is an optional way to save your log settings. Select log settings and
create a Favorites entry for quick access at later printing. You must select the Favorite
and then click Apply Favorite for the settings to be set.
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2.10.5 Printing Preferences Utility Panel
The Utility panel provides quick access to printer maintenance functions.
2.11 Setting up Standard Log Forms for Wide Printing
To print logs of different widths, log forms must be set up for the NeuraJet17 print driver
to use to match the actual paper log size. This is easily done through the Windows
Control Panel. The log forms you will want to create are given in the table below. This
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Form Name
Width
Height
Left/Right/Top/Bottom Margin
Log 11 Inch
Wide Paper
Log 14 Inch Wide Paper
Log 17 Inch Wide Paper
Log 8.75 Inch Wide Paper
is based on standard sizes of well log paper sold by Neuralog. We recommend using
the following naming convention as it will simplify printer support.
11 in 17 in 0.12 in
14 in 17 in 0.12 in
17 in 17 in 0.12 in
8.75 in 12.50 in 0.12 in
To set up these forms, after Installing the NeuraJet17 Print Driver, select the
NeuraJet17 printer through your Windows Control Panel Devices and Printers.
• With the printer selected, choose Print Server Properties (accessed either at the top
of the window or through a right click menu).
• On the Forms tab, select Create a new form.
• Enter the Form name and enter values shown in the table.
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• Select OK when done. These forms will now be selectable in the printer’s page
setup tab when you print. Select the correct form for Page Size: to match the width
of the paper you have loaded into your NeuraJet17.
The Form Name table above contains the standard log forms that you will create to work
with standard sizes of well log paper. It is also possible to create other sizes of custom log
forms and to create custom forms that can be used for special layout situations such as
centering a log print on a standard log paper size. For example, to center an 11 inch wide
print on 17-inch wide paper, create a special version of Log 17 Inch Wide Paper, but
provide margins of 3.12 in for the left and right Margin. If you need further help with custom
log printing, contact Neuralog support.
NOTE: Once these Log forms are installed and shared on a print server, any clients
accessing the shared printer will automatically have access to the forms.
2.12 Installing and Using the Status Monitor
The NeuraJet17 printer also comes with a Status Monitor application which can be run
on any PC to provide status information about the printer. The Status Monitor is
particularly useful for USB installations where the Web Interface is not available.
Locate the status monitor on the installation CD or download from the Neuralog website.
The containing folder will be similar to SM-V4430-FC1 or SM-V4430x64-FC1 for 32-bit
or 64-bit installation, respectively. Run the Setup.exe installation program to install the
Status Monitor.
Once installed, the status monitor can be launched directly from the NeuraJet17 print
driver. To launch the Status Monitor:
• Open the Print Driver on the PC.
• From the Main Tab of the Print Driver, click the Status Monitor button.
The Status Monitor displays printer status, similar to the Printer’s Web Interface.
Information such as ink levels and job status can be obtained.
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2.13 Power Saver Mode
The printer automatically enters a Power Saver or Sleep mode to conserve power if it is
idle for a specific period (by factory default, five minutes), that is, if no print jobs are
received or buttons are pressed while all covers are closed.
You can specify the period before the printer enters Sleep mode in the Sleep Timer
menu. If any print jobs are received when the printer is in Sleep mode (after it was
originally online), the printer goes online and prints the jobs.
o Menu ►►►►►►►► (8) System Setup ▼
o ►►►►► (5) Sleep Timer ▼
- ◄►to select the minutes
- OK to enter
o Press Online to bring the printer back online.
The sleep timer may be set between 5 and 240 minutes. When in Sleep mode, you can
press any button except the Power button to bring the printer online again.
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3 Printing Applications
The NeuraJet17 uses a standard Windows interface for printing logs. Any well log
viewing application that prints to a continuous printer can print to NeuraJet17. For best
results applications should allow for horizontal scaling to fit a log onto a particular page
width. If you would like to verify that your application can print to NeuraJet17, please
contact us.
3.1 Neuralog Applications
Neuralog creates applications to work with well logs and other petroleum industry
documents. Any Neuralog product that will load a well log, will print to NeuraJet17. In
particular, NeuraView, an application for viewing, editing and printing large and/or long
documents, is a good choice for printing logs to NeuraJet17.
3.1.1 NeuraView
A “Print Only” license of NeuraView was provided with your printer. We recommend
printing well logs from NeuraView, but any other well log viewer that meets the
continuous form requirements will work. Be sure to use NeuraView Version 2013.05 or
later. A NeuraView user guide is available from www.neuralog.com.
NeuraView is provided with your NeuraJet17 and is an excellent choice for printing logs.
Here are some key features of NeuraView.
• Loads and prints very large and very long files.
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• Supports a variety of industry standard formats for printing or file conversion.
o TIFF
o JPG
o LAS – Log ASCII Standard
o PDF - Adobe Acrobat format
o PDS - Schlumberger PDS format
o BMP - Bitmap
o CGM – Computer Graphics Metafile
o EMF – Enhanced Meta File
• Has editing and markup capabilities.
• Has cropping and stitching capabilities.
3.1.1.1 Printing Logs from NeuraView
Printing from NeuraView is simple, and logs, maps, cross sections, or any other
document types can be printed.
Logs and other vertical documents will be automatically tiled to print correctly. It may be
necessary to adjust the width to fit the page. Normally Lock Aspect Ratio is turned off
for Well Log printing.
3.1.1.2 Printing Horizontal Logs and Cross Sections from NeuraView
Horizontal logs and other documents such as cross sections require a few more steps.
To print a horizontally oriented document in NeuraView carefully follow these steps.
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• Make sure you have the NeuraJet17 printer selected.
• Click the Properties button.
• Adjust the parameters on the Main tab or Keep the defaults.
• Set the actual paper Width.
o Select the Page Setup tab
o Select the appropriate log paper from the Page Size width.
o Select OK.
• Now set up the Document Size.
o Choose the Landscape Orientation. (horizontal documents only)
o Choose Tile to a X b Pages (not Fit to Single Page)
o Check Lock Aspect Ratio and set values to 100%. This will insure that
the log scale is correct.
o Next Uncheck Lock Aspect Ratio.
o Set the Height value to the width of the paper, less margins.
Example: For 11” paper, choose 10.50 in print Height. This will
give ¼ inch margins on each side.
The Width (actually the log length) will remain unchanged.
NeuraJet17 User Guide
When these parameters have been correctly set, click OK. The horizontal document
will print. See Chapter 4 Printing Well Logs for further in-depth information about
printing logs.
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3.1.2 NeuraLog
NeuraLog is an application for digitizing logs. It is also used for quality control of
digitizing work and to edit LAS files. NeuraLog will print both TIFF images and LAS files
to the NeuraJet17. For best results use NeuraLog Version 2013.x or later.
NeuraLog Digitizing System will also print TIFF and LAS well logs.
NeuraLog uses the same printing interface as NeuraView. Please see the previous
sections for details printing instructions.
3.1.3 NeuraSection
NeuraSection is an application for log correlation, construction of cross section, geologic
analysis and simple mapping. NeuraSection will print individual logs to the NeuraJet17
as well as printing all logs within a cross section. The prints will have marks such as
depth registration and tops. Color fills will also be printed.
In addition to logs presentation, cross sections, maps or montages can be created in
NeuraSection and printed on the NeuraJet17. For best results use NeuraSection
Version 2013.x or later.
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NeuraSection loads single wells and cross sections.
3.1.3.1 Printing Logs from NeuraSection
Logs can be printed from NeuraSection to the NeuraJet17. Before you print, you will
want to know which size paper is loaded into the printer. Select a Log window and
choose Print and then follow these steps.
• Make sure you have the NeuraJet17 printer selected.
• Click the Properties button.
• Adjust the parameters on the Main tab or Keep the defaults.
• Set the actual paper Width.
o Select the Page Setup tab
o Select the appropriate log paper from the Page Size width.
o Select OK.
• Now set up the Document Size.
o Keep the Portrait Orientation.
o Keep the Tile to a X b Pages (not Fit to Single Page)
o Keep Lock Aspect Ratio UNchecked..
o Change the Width value to better fit the width of the paper. (optional)
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• When all parameters are set, click OK to send the cross section to the printer.
The log is printed. See Chapter 4 Printing Well Logs for further in-depth information
about printing logs.
3.1.3.2 Printing Cross Sections from NeuraSection
Cross Sections can be printed from NeuraSection to the NeuraJet17. Before you print,
you will want to know which size paper is loaded into the printer. Select the cross
section window and choose Print and then follow these steps.
• Make sure you have the NeuraJet17 printer selected.
• Click the Properties button.
• Adjust the parameters on the Main tab or Keep the defaults.
• Set the actual paper Width.
o Select the Page Setup tab
o Select the appropriate log paper from the Page Size width.
o Select OK.
• Now set up the Document Size.
o Choose the Landscape Orientation.
o Choose Tile to a X b Pages (not Fit to Single Page)
Example: 3 X 1 Pages
o Keep Lock Aspect Ratio checked.
o Set the Height value to the width of the paper, less margins.
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Example: For 17” paper, choose 16.50 in print Height. This will
give ¼ inch margins on each side.
The Width will be scaled. This is the Width of the cross section, or
the length of the physical print itself for Landscape mode.
o Optionally Uncheck Lock Aspect Ratio and adjust the Width of the Cross
Section Print if desired.
NeuraJet17 User Guide
• When all parameters are set, click OK to send the cross section to the printer.
The cross section should be printed such that its height fits across the width of the
paper.
3.2 Other Well Log Viewing Applications
The applications listed below are mentioned because they are popular software for
viewing and printing well logs. Some are downloadable at no cost. Neuralog does not
promote any particular choice of these applications. Many other applications exist and
work well. The ones we list are easily accessible and/or well known.
3.2.1 Adobe Acrobat
Any file of the PDF format will print to NeuraJet17. However PDF well logs can be
formatted in a variety of ways, leading to incorrect prints. Adobe Reader is a free and
ubiquitous application and is available at www.adobe.com; however, it may not correctly
print all well logs. Adobe Acrobat Pro may be needed to print some logs. For best
results, we recommend using NeuraView for PDF file printing.
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3.2.2 PDSView
PDSView is a freeware software utility for viewing Schlumberger oilfield graphic PDS
files. PDSView allows you to display, annotate, print and convert Schlumberger PDS
files8. PDSView 3.5 is downloadable from Schlumberger’s web site www.slb.com. Note
that NeuraJet17 must be set to the default printer to work with PDSView.
3.2.3 BlueView
BlueView is a Schlumberger application that displays, annotates, edits, splices and
prints log images on a Windows system. With the BlueView application, Schlumberger
PDS files can be converted and saved as TIFF files. BlueView is a freeware software
utility, and Version 1.0.64 is downloadable at www.slb.com9. It does not seem to be
actively updated.
3.2.4 PreView
PreView is an application designed to provide client access to all Wireline data
produced by Weatherford, for the purposes of viewing and plotting logs as well as
exporting LAS files…PreView allows well logs to be viewed, edited, plotted and
distributed while preserving the fidelity of the original data10. PreView 13.08.1505 is
downloadable from Weatherford’s web site www.weatherford.com.
3.2.5 LogView Pro
Halliburton LogView Pro or HalViewPro is another application that will load and print
well logs. However the application is licensed only for use with Halliburton log data.
We have found that this application will successfully print certain well log formats.
HalViewPro 9.7 is available for licensed users.
3.2.6 Atlas MetaFile Viewer
Baker Atlas MetaFile Viewer will load and print files in Baker Atlas CGM and META
formats to NeuraJet17. MetaWin Version 5.22 or higher should be used to print
NeuraJet Well Logs. It is downloadable from www.bakerhughes.com.
3.2.7 WellSight
WellSight is a Windows-based application for viewing and printing logs. WellSight
Systems Inc. is a software company based in Calgary, Alberta, Canada. This company
supplies a free viewer, as well as other function-specific software. Visit
www.wellsight.com. Version 6.5.0 is currently available for download.
8
Taken from www.slb.com/content/services/evaluation/software/pdsview.asp.
9
Taken from http://www.slb.com/content/services/evaluation/software/blueview.asp
10
Taken from
www.weatherford.com/weatherford/groups/public/documents/evaluation/eds_downloadpreviewsoftware.h
csp.
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3.2.8 MainLog
MainLog is software that provides a full featured Windows mudlogging program,
improving the accuracy and quality of the finished log. MainLog is available for the field
on an annual lease basis only, and as a free download for the office. For more
information visit www.mainlog.com.
3.2.9 Snagit
Snagit, by TechSmith is a simple imaging application that is able to print long images
such as well logs. Neuralog had tested Snagit V10.0.0.788 for continuous printing.
3.2.10 Other Applications
There are many other applications that work with NeuraJet17. If you know of an
application that needs to be added to this list or tested with the printer, please contact
support at support@neuralog.com.
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4 Printing Well Logs
Once your NeuraJet17 print driver is installed and application selected, it is time to print
some logs. This section gives some tips on how to get the best log prints for your
particular needs.
4.1 Handling Well Log Paper
NeuraJet17 will work best with Well Log Paper certified by Neuralog. Different papers
can vary in width, thickness, perforation, fold and overall quality. Neuralog has
extensively tested specific papers that work well with the NeuraJet17 and selected the
best paper to provide to the end user. Our testing has shown that other papers can
lead to prints of inferior quality and possibly even printer jams.
When opening a box of paper, make sure the correct side is pointing up. Remove any
plastic inside the box11. If you are going to leave the paper in the box, make sure the
box is centered directly under the CFA. That is, make sure the paper will not twist as it
enters the device. Fan the first 100 or so sheets of paper to remove any static
electricity. Make sure the printer is turned on and load the paper. See Section 2.3.2
Loading the Paper.
The NeuraJet17 paper that Neuralog sells can be recycled and/or shredded. Please
dispose of excess paper properly.
4.1.1 17 Inch Wide Paper
The widest prints possible on NeuraJet17 are 17 inches wide. This paper is very heavy
and can be somewhat difficult to handle. Be sure to use proper caution when moving
these boxes of paper.
For a successful print load of 17 inch paper, it is important that the paper box is aligned
with the printer and that you are standing directly behind the printer. Make sure the
paper in not crumbled and feed the paper evenly into the printer. Once loaded
subsequent prints will load automatically.
4.1.2 14 Inch Wide Paper
14 inch paper is probably the most common for printing imaging well logs. Use the
same precautions and techniques when loading this paper. As with the other paper,
once the paper is loaded, subsequent prints should auto load with no problems.
11
Paper supplied by Neuralog will not have plastic in the box.
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4.1.3 11 Inch Wide Paper
11 inch paper is somewhat easier to handle than the wider papers. Use the same
precautions and techniques when loading this paper. As with the other paper types,
once the paper is loaded, subsequent prints should auto load with no problems.
4.1.4 8.75 Inch Wide Paper
8.75 inch paper is rather easy to handle and is treated like the other papers. 8.5 inches
is an industry standard for many log prints. If your prints are primarily 8.5 inches wide,
you may want to investigate the NeuraLaserColor, Neuralog’s Color Laser printer. The
NeuraLaserColor has unsurpassed printing speed and is an excellent choice for these
narrower prints. NeuraJet17 is still the best choice if print width flexibility is important.
Both devices offer excellent quality color prints.
4.1.5 17 Inch Wide x 6.25” Specialty Paper
There is a specialty paper used by some clients that use 17” wide x 6.25” page, rather
than the standard 8.5” page size. The printer requires a special configuration for proper
folding and mark detection of this paper. This configuration sets the distance between
perforations or forms. A firmware version of 41.0112 or later is required for this feature.
NeuraJet17
Version: 41.02
12
Firmware V41.01 was released August 19, 2011. If you received your printer after this date, you should
have this version of firmware. V41.02 is the latest firmware release.
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To select 17” x 6.25” sheet paper:
Press the Menu button on the NeuraJet operator panel.
• ◄ ◄ ◄ (Left arrow 3 times) System Setup
• ▼(Down arrow 1 time) Warning
• ◄ ◄ (Left arrow 2 times) perf-perf dist
• ▼and then ► or ◄ to select [6.25”, 8.5” or Auto]
• Press OK button to actually set it.
Press Online button to exit.
To reselect “standard” sized paper, repeat the above steps and select “Auto”.
Use caution when switching back and forth between these settings. If the printer has
been set to the incorrect paper size (perf-perf dist), the prints will not start at the top of
the page. Auto gives the same result as 8.5”.
4.2 Copies
The NeuraJet17 will print copies of any continuous form document. For each copy of
the document, the paper will be correctly positioned to Top of Form. Default behavior is
for the printer to cut between each copy. Note that if paper runs out during a copy, that
copy is not reprinted.
4.3 Print Quality
The print driver provided with NeuraJet17 provides quality log prints through a variety of
features.
Coated or Plain paper and High, Standard or Draft Quality are the most significant
settings. Economy mode is also useful for draft printing. Following are our printing
recommendations to achieve the print quality you desire.
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Main Printing Preferences Panel contains Print Quality settings.
4.3.1 Recommended Standard Quality Log Prints
High quality prints for every day professional use. Prints at about 0.6 inches per
second.
• Media Type: Coated Paper
• Print Quality: Standard 600 dpi
4.3.2 Highest Quality Log Prints
Best possible quality presentation prints. Prints at about 0.3 inches per second.
• Media Type: Coated Paper
• Print Quality: High 1200 dpi
• Unidirectional printing should be used if lines appear to be crooked. (Not
normally needed.)
4.3.3 Good Quality Fast Log Prints
Good quality prints for everyday use. Prints at about 1.4 inches per second.
• Media Type: Plain Paper
• Print Quality: Draft 600 dpi
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4.3.4 Draft Log Prints (fastest)
Draft prints. Prints at about 1.7 inches per second.
• Media Type: Plain Paper
• Print Quality: Draft 600 dpi
• Economy Printing Checked
4.3.5 Helpful Hints for Quality Log Prints
• Coated paper gives better quality prints.
• Draft mode prints faster and uses less ink.
• Paper width does not affect print quality or significantly affect print speed.
• Thicken fine lines should only be used if thin lines are a problem.
• Sharpen text may be used if text seems difficult to read in vector formats.
• Color (CAD) setting may be used to make color differences more pronounced.
Economy printing is achievable when Plain paper and Draft modes are selected.
4.4 Color
The NeuraJet17 print driver was developed to achieve excellent color matching for well
log prints. We recommend leaving the setting to the Default of “Color” for normal
printing, but other settings are possible.
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• Color - recommended
• Monochrome - greyscale
• Color (CAD) – sharpens/contrasts colors
• Color (CAD) Light – sharpens/contrasts color with lighter print
• Monochrome BK Ink
• Monochrome Bitmap
Although the default of Color is recommended, you may want to try the various color
settings.
4.5 DPI
The default and recommended DPI for NeuraJet17 is 600 dots per inch. Although 1200
dpi is possible, it is not needed for most log prints. The highest quality presentation logs
may benefit from the 1200 dpi setting. 300 dpi also provides a good quality log print
and in fact may be adequate for many prints.
4.6 Print Length
The NeuraJet17 has been certified to print well logs with an accuracy better than 99.8%
length accuracy. Length accuracy of 99.5% is an industry standard used by most
energy companies. If your NeuraJet17 should be found to not meet this specification,
contact Neuralog’s technical support. A diagnostic routine is available to configure
printer length accuracy.
4.7 Print Width
The NeuraJet17 will print documents from 8.75” up to a 17” width on continuous form
paper. There should be both a left and right 1/8” margin with no more than 1/32” error.
If your NeuraJet17 should be found to not meet this specification, contact Neuralog’s
technical support. A diagnostic routine is available to configure printer width accuracy.
Note that many documents have internal white space margins and may not seem to
print to full specification. Be sure to verify your document has image elements in the full
expected width of the print and be aware of document white space before attempting to
adjust the printer margin. Also you will want to verify that the viewing application has
the ability to set L/R margins if you want to adjust this value.
4.8 Print Speed
For normal continuous printing the NeuraJet17 moves paper speeds from about ½ inch
per second to about 2 inches per second. To achieve the higher print speed, economy
printing must be selected from the main panel. The highest quality prints will print at the
slower speed.
The width of the paper does not significantly affect the print speed, however very narrow
prints will print slightly faster. The complexity of the print does not significantly affect
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print speed. The setting for paper type (plain or coated) does affect the speed. Plain
paper setting is about twice the speed of coated paper setting because of the way the
printer is placing the ink. Draft and Economy Mode settings also cause the printer to
print at faster speeds.
NeuraJet17 prints will start almost as soon as the printer begins accepting data and the
data light begins to flash. Thus the Time To First Print (TTFP) is very reasonable for the
NeuraJet17. Document size is primarily controlled by the data file itself and the
application creating the file. Some applications and file types create smaller files. Other
factors include DPI and number of colors. Small files will spool most quickly to the
printer.
A reliable low-traffic network is vital for printing continuous documents in a timely
manner. If performance is critical, you may choose to install your NeuraJet17 on a
private network to avoid unrelated network traffic.
The NeuraJet17 printer ships with the maximum memory of 192 MB. For larger files,
this memory will result in faster prints. Do not replace or change this memory. Memory
that is not fully compatible with the printer may seem to work but can create slower print
times.
4.9 Cancelling a Print Job
Cancelling a print job can be done from the application, the printer’s queue, or on the
printer’s operator panel. Any time the print has already started or is already partially
spooled to the printer, a portion of the job is likely to print before the cancel occurs.
Cancelling a job from the application or the print queue will cancel the job, however the
portion of the job already delivered to the printer may print. This is the expected
behavior.
Cancelling a job from the printer’s panel is as simple as pressing the stop/eject button.
The printing will immediately stop and the job will cancel.
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Head Cleaning A.
Head Cleaning B
NeuraJet17 User Guide
5 Maintaining the Printer
The NeuraJet17 requires little manual maintenance; most maintenance is done
automatically as needed. However at periodic intervals you will need to change the
printhead cartridges, and ink cartridges. You may also need to clean your printer.
5.1 Cleaning Routines
The printer has automatic cleaning routines, or the user can run manual cleaning
routines. A Test Pattern can be printed to see if cleaning has been successful.
5.1.1 Automatic Cleaning Routines
The printer has an automatic cleaning routine. It runs this routine periodically. No
intervention is needed.
5.1.2 Manual Cleaning Routines
Printer maintenance routines can be accessed from the printer control panel. If printing
is faint or streaked in different colors, make sure the Printhead nozzles are clear by
printing a test pattern to check the nozzles. (See next section.)
Symptom Action Description
Printing is faint, oddly
colored, or contains
foreign substances.
No ink is printed at all, or
if printing is not improved
To activate the manual printhead cleaning routines do either of the following.
o Menu ►Head Cleaning ▼
o Head Cleaning A
- OK to enter
- The cleaning routine will begin.
Menu ►Head Cleaning ▼
o ► Head Cleaning B
- OK to enter
- The cleaning routine will begin.
Choose
You can start Head
Cleaning A by holding down
the Information button for
three seconds or more.
Choose
It takes about six
This method of
cleaning
consumes the least
amount of ink. It
takes about four
minutes to complete.
minutes to complete.
Repeat if needed.
When the cleaning is finished, the printer will go online. If these cleaning routines do
not solve the issue, the printhead may be at the end of its useful life.
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5.1.3 Printing a Test Pattern
Print a test pattern to determine if the cleaning routines was successful.
o Menu ►►►►►►►►► (9) Test Print ▼
o ►►►► (4) Nozzle Check
- OK to enter
The printer will go online and print a test pattern. The Printhead L prints the test pattern
for nozzle checking on the top line for each color, and the Printhead R prints the test
pattern on the bottom line. If the horizontal lines are not faint or incomplete, the nozzles
are clear.
Good Test Print
If some sections of the horizontal lines are faint or incomplete, the nozzles for those
colors are clogged.
Nozzles need to be cleaned
5.1.4 Capping
Printhead capping is the process by which caps absorb excess ink to help avoid
clogging and insure proper printing.
• The printer will perform the capping operation when printing has ended or during
standby due to an error, in order to protect the printhead and avoid ink leakage.
• If the power cord is accidentally unplugged, turn off the Power button, reconnect
the power cord, and then turn on the Power button. Confirm that the printer starts
up properly and enters to the "Online" or "Offline" status, and then power off the
printer using the Power button.
• Improper "capping operation" may cause clogged nozzles due to dried ink or ink
leakage from the printhead.
5.2 Changing a Printhead Cartridge
Print ink cartridge and printhead status can be monitored on the printer’s web page or
directly on the printer operator panel. This status will indicate when the printhead
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cartridge is low and eventually empty and has reached the end of its useful life. When
the cartridge status indicates empty, do the following to change the cartridge.
• Locate and open a new print cartridge box. This will be a Neuralog supplied
cartridge labeled “NeuraJet17 ….” Only NeuraJet17 print cartridges will work in
your NeuraJet17 printer.
• Open this box; remove the cartridge from box and set aside.
• Open the NeuraJet17 and remove the empty cartridge.
5.3 Printhead Care
Printheads should always be handled with care. Each print cartridge ships with more
detailed installation instructions. If you need further information see these instructions.
The figure below identifies the elements of the printhead.
Elements of the Printhead cartridge
5.3.1 How to Handle the Printhead
• Do not open the printhead package until you are ready to install the head.
• When installing the printhead in the printer, hold the knob and then remove the
protective caps.
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• Do not reattach the protective caps the printhead because the cap may damage
the nozzles.
• To prevent the nozzles from getting clogged with foreign matter or dried ink,
install the printhead immediately after you remove the protective caps.
• Also make sure to press down the locking lever of the printhead until you feel a
click.
• In addition, to prevent clogging of the nozzles with foreign matter and improper
supply of ink, never touch the nozzles or ink port or wipe it with tissue paper or
anything else.
• Do not touch Electrical contact.
• Also, never attempt to disassemble/reassemble the printhead or wash it with
water.
5.3.2 When the printer is not used for a long time
• Keep the printhead installed in the printer even when it is not used for an
extended period of time.
• If the printhead is left uninstalled, a printing failure may arise from closed nozzles
due to depositing of foreign matter or dried ink when it is reinstalled.
• Even if the head remains installed, the nozzle may dry out and cause a printing
failure if the ink is drained for transport.
5.3.3 Conductivity of Ink
• The ink used in this printer is electrically conductive. If ink leaks to into the
mechanical unit, wipe clean with a soft, well-wrung damp cloth. If ink leaks onto
electrical units, wipe them completely using tissue paper. If you cannot remove
ink completely, replace the electrical units with new ones.
• If electrical units are powered with ink leaked onto them, the units may damage.
• Never connect the power cord when ink has leaded onto the electrical units.
5.3.4 Precautions against Static Electricity
Certain clothing may generate static electricity, causing an electrical charge to build up
on your body. Such a charge can damage electrical devices or change their electrical
characteristics. In particular, never touch the printhead contacts.
5.4 Changing a Print Ink Cartridge
When an ink tank needs to be changed the printer will automatically alert the user. Ink
can be changed even in the middle of a print. Once the ink has been changed, the print
will continue.
The level of each ink is shown on the printer Display Screen bottom line at left. These
levels shown on the Display Screen correspond to the inks identified by the Color Label
below the Display Screen. Remaining ink is indicated in seven levels.
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5.4.1 Unpacking the Ink Tank
• Do not unpack the ink tank until you are ready to install it.
• When installing the ink tank, shake it slowly 7 to 8 times before unpacking it.
Otherwise, the ink ingredients may precipitate and degrade the print quality.
• To prevent foreign matter from entering the ink port, install the unpacked ink tank
in the printer immediately.
5.4.2 Handling the Ink Tank
• To prevent foreign matter from entering the ink flow path and causing ink suction
and printing problems, never touch the ink port and contacts of the ink tank.
• When you press down the ink tank lock lever, the needle enters the ink port,
allowing ink to flow between the printer and ink tank.
• Do not raise or lower the ink tank lock lever except when replacing the ink tank.
5.4.3 Installing the Ink Tank
• Lower and press down the ink tank lock lever
• Close the printer doors and turn the printer ON.
• In a few moments the printer status will update and your printer will once again
be ready to print.
Please dispose of used Ink Tanks properly.
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5.5 Changing the Maintenance Cartridge
The maintenance cartridge stores waste ink. It is time to replace the cartridge if Maint
Cartridge / Replace Cart is shown on the Display Screen. Replace the Maintenance
Cartridge before transfer preparations. Do not replace during a print job. If you pause
printing to replace the Maintenance Cartridge, it may cause the printed images to
become blurry.
Cautions:
• Do not remove the Maintenance Cartridge except to replace it.
• Used Maintenance Cartridge is heavy. Always grasp the cartridge handles on
both sides and deep the cartridge level during remove and storeage
• To prevent ink from leaking from a used Maintenance Cartridge, avoid dropping
the cartridge or storing it at an angle. Otherwise, ink may leak and cause stains.
• Do not install a used Maintenance Cartridge in another printer.
5.5.1 Removing the Maintenance Cartridge Tray
Follow these directions to remove the maintenance cartridge tray when it is full. Handle
it carefully and store it in the plastic bag that ships with the new tray.
• Hold the handle (a) of the used Maintenance
Cartridge and pull out the cartridge.
• Grasp the handles on both sides (b) and keep
the cartridge level as you remove it.
• Open the plastic bag of the new Maintenance
Cartridge and remove the packaging material.
• Holding the handles on both sides (a), remove the
cartridge.
• Never touch the metal contacts (a). This may
damage the Maintenance Cartridge.
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• Keeping the used Maintenance Cartridge level, put it in the plastic bag that was in the box,
as shown.
• Expel air in the plastic bag and seal the zipper. Fold the plastic bag in half.
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5.5.2 Installing the New Maintenance Cartridge Tray
Once the used cartridge has been properly removed, you should carefully install the
new one using these steps.
• Holding the handles on both sides of the
new Maintenance Cartridge (a), insert it
completely, keeping it level.
• Initialization of the new Maintenance
Cartridge takes about 5 seconds, after
which the printer returns to the mode before
replacement of the Maintenance Cartridge
Once installed you may resume other printing operations. Do not remove the
Maintenance Cartridge during about the first five seconds after the printer goes back
online. This may damage the Maintenance Cartridge. If you replace the Maintenance
Cartridge when the printer is off, do not remove the Maintenance Cartridge during about
the first 5 seconds after you turn the printer on again after replacement. This may
damage the Maintenance Cartridge.
5.6 Adjusting the Printhead Alignment
If printed vertical lines are warped or colors are out of alignment, adjust the Printhead
alignment. Adjust the Printhead alignment automatically by printing and reading a test
pattern.
There are two modes for automatic adjustment: Standard Adj. and Advanced Adj.
Standard Adj. will fix most slight image distortion or color misalignment, but if not, try
Advanced Adj. Follow these steps for standard automatic adjustment of the Printhead.
o Menu ►►►►►Adjust Printer ▼
o Auto Head Adjust▼
o ► Advanced Adjust▼
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o ► Yes
- OK to enter
- The test pattern(s) will be similar to the one shown below.
Alignment and Banding Test Patterns
A test pattern is printed. After reading the pattern, the printer automatically adjusts the
Printhead alignment. If automatic alignment is not sufficient manual alignment routines
are available. Contact Neuralog support if needed.
5.7 Adjusting the Feed Amount (Banding Problems)
If printed images are affected by banding in different colors, that is, the contrast is
uneven sideways across the paper, then the Feed needs to be adjusted.
o Menu ►►►►►Adjust Printer ▼
o Auto Band Adjust▼
o Standard Adjust▼
o ► Yes
- OK to enter
- The test pattern(s) will be similar to the one shown above.
A test pattern is printed for band adjustment. After reading the pattern, the printer
automatically adjusts the feed amount and returns to online mode. If printed
documents are still affected by uneven contrast or banding in different colors at
regular intervals after this adjustment, additional adjustments can be made. Contact
Neuralog support.
5.8 Adjusting the Length Accuracy
The print length can be adjusted on the NeuraJet17 to insure length accuracy of prints.
The NeuraJet17 can be adjusted to a length accuracy of about 99.8%. Length accuracy
of 99.5% is an industry standard. To adjust the measurement scale and ensure length
accuracy, you will specify the amount of paper stretching or shrinkage when adjusting
the feed amount.
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• Menu ►►►►►Adjust Printer ▼
• ►►►►► Adjust Length▼
• ► Yes
o OK to enter
A test pattern is printed for adjustment based on the amount of paper stretching or
shrinkage. The scale bar shows “Millimeter” in 50 mm units and “Inch” in 1 inch units.
The actual printed length should be exactly 20 inches.
Print Length Test Pattern.
Measure the length of the adjustment pattern. Calculate
the difference between the measured length and actual
length.
• After the print completes a prompt will appear. At the prompt, enter the
measured difference as a percentage.
o Adjust the value in 0.02 Increments. Press ◄ to increase the value and ►
to decrease it.
o Press the OK button.
• Repeat these steps to obtain another test print to measure the printer’s accuracy.
If the scale is printed shorter than actual size, set the value toward the positive side; if it
is printed longer, set the value toward the negative side.
The setting for the amount of paper stretching or shrinkage is relative. If you access it
again later, it will be displayed as 0.00%.
The measured test print should be within 99.8% of true scale once the printer length
accuracy is possible. If this cannot be achieved, contact Neuralog support.
5.9 Cleaning the Printer and CFA
You may want to periodically clean your printer to remove paper dust. To clean the
printer and CFA we recommend using a dry cloth to gently wipe the outside of the
device. You should turn the printer OFF, but there is no need to remove printer
components. Compressed or “canned” air can also be used to remove paper dust from
the blade area.
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5.10 Moving the Printer
If you need to move your NeuraJet17 to another location, make sure it has been
properly shut down to protect the internal parts during transit. Do not tilt the printer in
transit. Ink inside the printer may leak and cause stains.
Also, you cannot prepare to transfer the printer if MTCart Full Soon or Maint Cartridge
/ Replace Cart is shown on the Display Screen. Replace the Maintenance Cartridge
before transfer preparations. See Section 5.5 Changing the Maintenance Cartridge.
Follow these steps to prepare the printer for shipment to another location.
1.
1.
Remove the paper. (Section 2.3.3 2.3.3Removing and Reloading the Paper)
1.1.
2.
2.
Run the Move Printer Routine. This routine will automatically drain the ink and
2.2.
prepare the printer for transport.
• Menu ►►►►►►►Maintenance ▼
• ► Move Printer ▼
• ► Yes
o OK to enter
Ink Draining... is shown on the Display Screen, and when complete
Open InkTankCvr is shown.
3.
3.
Remove the Ink.
3.3.
• Open the Ink Tank Cover. Remove Ink Tank is shown on the Display
Screen.
• Open the Ink Tank Lock Lever and remove each Ink Tank.
• Place the Ink Tank(s) in a plastic bag and seal it.
• Store the Ink Tank with the holes facing up so that it does not leak.
• Close every Ink Tank Lock Lever and close the Ink Tank Cover.
• After Please Wait.. is shown on the Display Screen, Ink Draining.. is
displayed as ink in the printer tubes is absorbed.
4.
4.
After Completed! Turn Power Off!! is shown on the Display Screen, turn off the
4.4.
printer.
Turn off the printer before you unplug it. It may damage the printer if you unplug it
before it is off and transfer it in that state.
If you accidentally unplug the printer, plug it in again, reinstall the Ink Tanks, wait
until the printer comes online, and follow this procedure again.
5.
5.
Disconnect the power cord and interface cable.
5.5.
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6.
6.
Secure the Inkhead Carriage
6.6.
a. Open the Top Cover
b. Grasp the Belt, insert it between
the Belt Stopper, and afix the
Belt Stopper to the Carriage
Shaft.
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7.
7.
Close the top cover and tape down printer covers to secure them.
7.7.
Be sure to use the original packaging when shipping the NeuraJet17 printer. If you are
packaging the printer for return to Neuralog, please see Chapter 7 NeuraJet17 Support.
5.11 Managing and Ordering Supplies
Supplies for your NeuraJet17 can be ordered by visiting www.neuralog.com or calling
1-800-364-8728. Be sure to allow for adequate shipping time when placing orders.
Neuralog accepts credit cards and other standard means of payment. To monitor
supply status, open the NeuraJet17 Web page by typing your printer’s IP address into a
web browser or run the NeuraJet17 Status Monitor program.
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NeuraJet17 Device Status Web Page
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6 Troubleshooting Continuous Form Printing
The NeuraJet17 has proven to be a robust and reliable well log printing solution. If you
do have trouble, please see this troubleshooting guide and contact Neuralog Support for
help.
6.1 Ink Runs Out During Print
If ink runs out during a print the printer will stop printing and sound an alarm to indicate
the ink is out. Simply replace the ink tank. When the ink tank is replaced and the cover
closed, the print will resume.
6.2 Paper Runs Out During Print
If the paper runs out during a print, the print will need to be resent to the printer. Follow
the paper loading steps provided in Section 2.3.2 Loading the Paper.
6.3 Incorrect Prints
6.3.1 Print is faint or oddly colored
If printing is faint, oddly colored, or contains foreign substances you may need to
choose Head Cleaning A. See Section 5.1 Cleaning Routines.
6.3.2 No ink is printed at all
If no ink is printed at all, or if printing is not improved, you may need to choose Head
Cleaning B. See Section 5.1 Cleaning Routines.
6.3.3 Print does not complete
• The printer has run out of paper.
• The printer has run out of ink – change ink and continue.
• Print may have been cancelled.
• Print file may be too large to fit in queue or printer memory.
6.3.4 Log does not fold correctly
If you manually loaded the paper, you may have started on the incorrect sheet. The
printer is self-correcting and the next print should start on the correct fold.
Wide logs with full coverage logs will not fold as easily due to heavy ink. Printing at
slower speed may allow from more drying time and product better folding.
6.3.5 Paper does not load
The following can keep the paper from loading into the Continuous Form Attachment.
• Paper is crooked or has a crooked cut.
• Paper is wrinkled and not crisp.
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• Paper box is not directly behind the printer or the person loading the paper is not
directly behind the printer.
6.3.6 Paper fragment stuck in printer
A printer error may indicate there is something obstructing an internal paper sensor in
the printer. This usually means a paper fragment has torn off and is stuck in the printer.
If you see this jam, carefully remove the CFA and look for paper near the entrance of
the printer. If nothing is obvious and the Error message continues, contact Neuralog
support for help.
6.4 Blank pages at beginning of print
It is normal for the NeuraJet17 to have 2 blank pages at the beginning of each print.
These are necessary to protect the printhead.
6.5 Blank pages at end of print
NeuraJet17 may include a blank page at the end of each print. End pages are a
necessary part of producing prints that fold properly and start on the correct page.
6.6 Incorrect Configuration Problems
If the proper steps are not followed at printer setup, the following errors will occur.
6.6.1 Feed Unit Missing
If the Continuous Form Feed Unit is missing the printer will give this error. Turn the
printer OFF. Make sure the CFA is properly attached. Turn the printer ON. If the error
persists, contact Neuralog Support.
6.6.2 Ink Cartridge Missing
If this error is seen open the ink tank door and replace the ink. The error will identify
which ink cartridge to remove. The printer should return to its normal state as soon as
the ink is replaced. Contact Neuralog Support if the problem persists.
6.7 Printing is Very Slow
If the printer seems to be printing very slowly, for example, you see pauses during the
print, it is likely a print driver configuration issue. In some cases the print driver may be
creating large temporary files on your computer, causing your computer to run out of
memory. This problem is easily corrected. See Section 2.10.3 Printing Preferences
Layout Panel to read about the printer driver configuration to alleviate this problem.
6.8 Continuous Form Attachment Problems
For any of the problems below observe the green LED on the CFA. This light will flash
each time it detects a paper mark on the continuous form paper. If the light does not
flash, it may be that the CFA is not detecting the paper marks. This can contribute to
loading or cutting problems. If this is the case, contact Neuralog support.
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6.8.1 Paper does not load
Paper should automatically load into the CFA as soon as the operator places the edge
of the paper against the white drive rollers. The printer must be in the Online state for
paper to load. If the paper does not automatically load, check to see that the CFA is
turned on. Cycle the power on the printer and reload the paper.
6.8.2 Paper does not load in correct position
The paper should load into the CFA such that the edge of the paper is just inside the
printer. Contact Neuralog Support for help if the paper does not load correctly.
6.8.3 Cut is in the wrong location
The NeuraJet17 places the cut at the end of the print job at about 20 millimeters after
the paper perforation. If the cut is off, it may be that the CFA is not properly functioning.
Other causes may be that the paper is not properly loaded into the printer. Or paper not
certified by Neuralog may not function properly in the NeuraJet17 printer.
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7 NeuraJet17 Support
Neuralog takes pride in providing excellent support to its clients. Any clients under a
current support contract can receive technical support. There are a variety of ways to
obtain support.
7.1 On-Site Support
In some parts of the world, your NeuraJet17 printer will come with an On-Site Support
contract. Contact Neuralog if you need information about on-site support or if your
printer needs service.
7.2 Contacting Neuralog
7.2.1 Phone Support:
Phone support is available at 1-281-240-2525 Monday-Friday 9AM-5PM Central Time.
A support technician is usually available to take your call.
7.2.2 Email Support
Email support is available at support@neuralog.com
7.2.3 Support Portal
A support portal is available for the logging and tracking of support incidents. Create an
account and enter specific questions and issues about your printer at
support.neuralog.com. This web site has a searchable knowledge base, videos, and
corporate ticket tracking.
7.2.4 GoTo Meeting Support
GoTo Meeting or “over the web” support is available by appointment. Contact Neuralog
to arrange for an on-line meeting.
7.2.5 www Support
There is a variety of information and downloads available for Neurajet17 at
www.neuralog.com. These include electronic copies of documentation, Frequently
Asked Questions, Driver updates and release notes. Also available here is a file
exchange service that allows you to get and receive files from Neuralog.
7.3 Downloading the latest NeuraJet17 Driver and Documents Release
The latest NeuraJet17 Firmware, Drivers and Documentation can be found in the
support section of the Neuralog web site. Go to the Support and Downloads tab and
select NeuraJet17 Printer Support.
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The following are available for download from www.neuralog.com; however these files
are password protected. Authorized NeuraJet17 users should contact Neuralog support
for passwords and installation help.
• Latest NeuraView release
• NeuraJet17 Documentation
• NeuraJet17 FAQ (Frequently Asked Questions)
• NeuraJet17 Release Notes
7.4 Packaging the Printer for Return
Any packaging materials for NeuraJet17 and the Continuous Form Attachment have
been custom made for these products. You should save these materials so that in the
event that you should need to ship your product (to Neuralog or to another location),
your printer and CFA will be properly protected. Neuralog cannot be responsible for
damages done to products that have been improperly shipped by the end user. DO
NOT attempt to ship these products without proper packaging.
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8 Appendix – Example of Setting up a Private Network
The following instructions provide an example of setting up your NeuraJet17 on a
private network. Your setup will be similar to this.
Required items:
• NeuraJet17 with CFA
• Computer with print driver installed
• Crossover Cable13, or
• Network switch box with cables
o Network cable from printer to switch box
o Network cable from computer to switch box
Setup instructions:
• Plug computer and printer into port switch or use crossover cable.
• Set up a Static IP on printer, FOR EXAMPLE:
o IP: 192.168.155.70
o Netmask: 255.255.255.0
o Gateway: 0.0.0.0
PC Setup Instructions for Vista static IP:
• Start > Control Panel > Network and Internet
• Network and Sharing Center
• Manage Network Connections
• Right Click on the Local Area Connection > Click on properties
• Go to Networking Tab > Highlight Internet Protocol Version 4 (TCP/IP v4)
• Click properties
• Click Use the following IP address, FOR EXAMPLE
o IP Address: 192.168.155.71 (for the computer)
• Click in the Subnet Mask field > it auto fills a mask
• Click Use the following DNS server addresses
• Click OK
• Click OK/close again
• Now the computer is setup on its own private network
13
A crossover cable is a special type of network cable that allows this type of communication. A “regular”
network cable will NOT work.
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Setup instructions for XP static IP:
• Start > Control Panel >Network Connections
• Right click on the local area connection > Click on properties
• Go to General Tab >Highlight Internet Protocol (TCP/IP)
• Click properties
• Click Use the following IP address, FOR EXAMPLE
o IP Address: 192.168.155.71 (for the computer)
• Click in the Subnet Mask Field > it auto fills a mask
• Then click Use the following DNS server addresses
• Click OK
• Click OK/close again
• Now the computer is setup on its own private network
Then, from the cmd window or the internet explorer window try to ping the printer. Or,
enter the printer’s IP Address in your browser window. Once you see the printer, you
know that the network setup has been successful.
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9 Appendix – Example of Setting up the Print Driver
When you install the NeuraJet17 print driver CD it should auto run. Select 32-Bit Driver
Installation or 64-Bit Driver Installation and follow the instructions.
The following are some of the critical screens you will see when installing a NeuraJet17
driver on various versions of Windows: Windows XP, Vista, 2000, W7 and W8. These
operating systems may have slightly different steps. We recommend using the latest
Windows versions whenever possible.
Setting up the Port
Make sure you select Add a network…printer. Your NeuraJet17 will run over a network.
It requires a network connection.
Add a printer using a TCP/IP address or hostname. You should have already assigned
an address to the printer through the operator panel on the printer itself. See your
system administrator if you need to install your printer a different way.
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Select TCP/IP Device type and enter the Hostname (if set up) or IP address (address
recommended). DO NOT Query the printer.
At this point the port is created and printer connection is set up.
Setting up the Port – Some Operating Systems such as Windows XP
When setting up on XP, if there is no print server, select Local printer attached to the
computer. This leads to setting up a network connection.
Make sure “Automatically detect and install my Plug and Play printer” is UNchecked.
You will select the printer driver manually.,
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Create a new port of type Standard TCP/IP Port. (If you are installing a second
instance of the driver, you may select an existing port.)
Enter the Printer IP Address. You should have already assigned an address to the
printer through the operator panel on the printer itself. See your system administrator if
you need to install your printer a different way.
At this point the port is created and printer connection is set up. Continue with the
screens that follow.
Finishing the Driver Installation
Now that the port is established the driver software installation can continue. These
screens are basically the same for various versions of Windows. Your next screen will
look like one of the next two screens shown below.
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You will see one or the other of these two screens. Select NeuraJet17 and then Next.
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Next you will give your NeuraJet17 printer a name.
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Once these steps are done, your NeuraJet17 printer will be available to use.
Using Add a Printer from the Control Panel
You may choose to install the printer using the Add a Printer Wizard from your Windows
Control Panel. Follow the directions from the wizard, similar to those discussed in the
previous section. You will go through the steps of creating or selecting a printer port.
When the Install Printer Software screen appears choose Have Disk.
For 32-bit Installation browse for the file on the CDROM
Printer→Drivers→Neuralog_X32→drivers→2WQ512M.INF
For 64-bit Installation browse for the file on the CDROM
Printer→Drivers→Neuralog_X64→drivers→6WQ512M.INF
If you do not have or cannot find the NeuraJet17 Printer Driver CD, go to
www.neuralog.com to download these drivers.
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10 Appendix – Inside the Printer
The following sections provide graphics and descriptions of various printer components.
10.1 Top Cover (Inside)
a. Carriage -
b. Carriage Shaft -
c. Paper Retainer -
d. Platen -
holds paper in place.
e. Borderless Printing Ink Grooves -
printing.
f. Cleaning Brush -
away paper dust on the Platen.
g. Linear Scale -
touch this part when cleaning inside the Top Cover or clearing paper jams. [1]
Moves the Printhead. The carriage serves a key role in printing.
The Carriage slides along this shaft. [2]
Important in supplying the paper. This retainer holds paper as it is fed.
The Printhead moves across the platen during printing. The Vacuum holes on the platen
For catching ink outside the edges of paper during borderless
When cleaning inside the printer under the Top Cover, use this brush to sweep
The linear scale serves a key role in detecting the Carriage position. Be careful not to
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10.2 Carriage
a. Printhead Fixer Cover -
Printhead replacement.
b. Printhead -
c. Printhead Fixer Lever -
Printhead replacement.
The printhead is equipped with ink nozzles. It serves a key role in printing.
Holds the Printhead in place. Do not open this part except during
Locks the Printhead Fixer Cover. Do not open this part except during
10.3 Ink Tank Cover
a. Ink Tank -
b. Ink Tank Lock Lever -
the lever when replacing an Ink Tank.
c. Ink Lamp (Red) -
• On The Ink Tank is installed correctly.
• Off No Ink Tank is installed, or the ink level detection function is disabled.
• Flashing Slowly Not much ink is left.
• Flashing Rapidly There is no more ink.
Cartridges of ink in various colors.
A lever that locks the Ink Tank in place and protects it. Lift and press down
Indicates the state of the Ink Tank as follows when the Ink Tank Cover is opened.
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a. Ink Color Label -
b. Ink Set -
on the side. When purchasing Ink Tank, make sure an “A” is printed on the label.
An Ink Tank that can be used in the printer is labeled with a white letter “A” in a black circle
Load an Ink Tank corresponding to the color and name on these labels.
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11 Appendix – Compliances and Certificates
11.1 Waste from Electrical and Electronic Equipment (WEEE) Directive
The WEEE logo signifies specific recycling programs and procedures for electronic
products in countries of the European Union. We encourage the recycling of our
products. If you have further questions about recycling options, please contact
Neuralog Support.
11.2
Electromagnetic Compatibility Test Report
File Number E343082
EMC Directive 2004/108/EC
Identification: NeuraJet17C Date tested: 2011-02-15
Testing location:
Underwriters Laboratories Inc.
1285 Walt Whitman Rd
Melville, NY 11747
Tel: (631) 271-6200
Product standards:
CFR47, Part 15, Subpart B; EN55022; EN55024;
EN61000-3-2; EN61000-3-3
Test Result:
The above product was found to be Compliant to the above test standard(s)
January 20, 2011.
11.3
FCC Compliance Declaration
The NeuraJet17C complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Manufactured by:
Neuralog
4800 Sugar Grove Suite 200
Stafford, TX 77477
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11.4 CB Test Certificate from Underwriters Laboratory
The NeuraJet17 Continuous Form Attachment accessory (NeuraJet17C) has been
testing by Underwriters Laboratory, Inc. for safety and found to meet CB Test
requirements.
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12 Appendix - Warranty
Seller warrants and represents the NeuraJet17 Printer (the “Printer”) furnished under this Agreement will
be free from failures due to defects in workmanship for a period of twelve (12) calendar months from the invoice
date, “Warranty Period”. Further, with respect to services supplied under this Agreement, Seller warrants and
represents any services furnished in connection with the Printer will be free from defects in workmanship for the
Warranty Period (collectively, with the warranty regarding the Printer, the “Warranty”). SELLER SPECIFICALLY
DISCLAIMS ANY AND ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY
IMPLIED WARRANTIES, REGARDING THE PRINTER OR SUCH SERVICES. EXCEPT AS EXPRESSLY
PROVIDED ABOVE, THE PRINTER AND ACCOMPANYING WRITTEN MATERIALS ARE PROVIDED ‘AS
IS’ WITHOUT WARRANTY OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EVEN IF NEURALOG HAS BEEN
ADVISED OF THAT PURPOSE.
The Warranty shall be voided by any use of the Printer for purposes or in a manner other than normal
operation. This Warranty shall be non-assignable, non-transferable, and shall be valid only between Seller and
Buyer. Notwithstanding any provision to the contrary contained herein, and without intending to limit the generality
of the foregoing, the Warranty does not cover: (1) any unit without a valid serial number; (2) any expendable parts
such as the printer cartridge; (3) page yield; (4) damage resulting from shipment, mishandling, misapplication, faulty
installation, incompatible network setup, improper maintenance, line power faults, products not supplied by
Neuralog, maladjustment of consumer controls, customer instruction, installation or set-up adjustments; (5) cosmetic
damage; (6) damage due to acts of God, accident, negligence, misuse or abuse; or (7) modification of the Printer by
anyone other than Seller Support. In the event Seller determines the failure to arise as a result of the breakdown of,
or wear and tear to, any part deemed expendable by the manufacturer, Buyer shall be required to bear the expense of
any repair or replacement of the Printer or the part. Buyer shall comply with all terms contained in the NeuraJet17
Operator’s Manual for normal printer operation.
In the event of breach of any of the foregoing warranties, Seller will, at its sole option or discretion, repair or
replace any part or parts of the Printer. Buyer’s sole remedy in the event of any breach of the foregoing warranties
shall be the repair or replacement of the Printer as provided for herein. Seller shall not be liable for any defects,
damages, claims, or injuries caused by, arising out of or related to, the Printer or the services provided in relation
thereto, except and only to the extent Seller may be liable for actual damages in an amount not to exceed the amount
Buyer paid for the Printer at the time of its original purchase. Under no circumstances, will Seller be liable for any
indirect, consequential, incidental, exemplary or other special damages arising out of or related to the Printer, its use,
its failure to operate and its related service. Such limitation on liability shall apply even if Seller has been advised of
the possibility of such damages.
In the event of non-performance of the Printer, and as Buyer’s remedy under the warranties provided for
herein, Buyer shall contact Seller by calling Seller’s Support Line at 1-281-240-2525, or by sending email to
Support@Neuralog.com. Seller will engage in troubleshooting related to the Printer based on Buyer’s report, and
may require Buyer provide additional information regarding product failure or make simple repairs.
In some cases, Seller may elect to undertake repair or replacement of the repair on-site. On-site support shall
include the provision of labor and travel expenses by Seller, and will be provided normally within eight (8) business
hours from the dispatch of a support team, but not more than 72 hours. On-site support will be provided during
normal business hours, and excluding normal holidays. On-site services provided by Seller during other than
normal business hours, if possible, will incur charges separate and exclusive from this Warranty to be paid by
Buyer.
© 2014…Neuralog
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Index
3
32-bit · 23
6
64-bit · 23
A
accessories · 8
Add a Printer · 77
Adjusting the Feed Amount · 60
Adobe Acrobat Pro · 41
Adobe Reader · 41
advanced printing features · 28
Alignment Test Patterns · 60
Arrow · 4
Atlas MetaFile Viewer · 42
Attachment Screws · 2
Automatic Cleaning · 53
B
Baker Atlas MetaFile Viewer · 42
Banding · 60
blank pages · 17, 66
BlueView · 42
BMP · 36
box of paper · 45
NeuraJet17 User Guide
Cleaning Routines · 53
Cleaning the Printer · 61
Coated Paper · 25, 48
Color · 26
Color (CAD) · 26
Connector · 2
Continuous Form · 1, 2, 5, 13, 65, 66
Continuous Form Attachment · 1, 2, 13, 23, 65, 66
Continuous form paper · 5, 7
Continuous Form Printer · 1
Control Panel · 77
copies · 47
crooked cut · 65
crossover cable · 21, 71
cut position · 17, 67
D
Default Gateway · 20
default settings · 24
diagnostic routine · 50
digitizing logs · 38
diverter flap · 2
Documentation · 70
DPI · 50
Draft Log Prints · 49
Draft modes · 26
Draft Quality · 47
Driver Downloads · 69
driver installation · 77
E
C
Cancelling a job · 51
Canon, Inc. · 1
Capping · 54
Carriage · 79, 80
Carriage Shaft · 79
cartridge · 55
Case · 2
CDROM · 77
centering a log print · 33
CFA · 1, 2, 7, 13, 45, 67
CGM · 42
chad · 18
Cleaning Brush · 79
© 2014…Neuralog
Economy Printing · 26
Electromagnetic Compatibility · 83
Email Support · 69
EMC Directive · 83
empty cartridge · 55
Enable advanced printing features · 28
F
Fan · 45
Favorites Panel · 30
Feed Unit Error · 12
Feed unit Missing · 66
Fine Zoom Settings · 28
fold · 2
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folding issues · 65
forms · 31
Frequently Asked Questions · 70
full coverage logs · 65
G
GoTo Meeting Support · 69
green light · 1
H
Halliburton · 42
Have Disk · 77
Head Cleaning · 53
Highest Quality · 48
Hints for Quality · 49
I
in-fold · 16, 17
ink cartridge · 5, 66
Ink Cartridge Missing · 66
ink conductivity · 56
Ink Draining · 62
ink lamp · 11
Ink Lamp (Red) · 80
ink runs out · 65
ink tank · 10, 11, 12, 56, 57, 65, 66, 80
ink tank cover · 80
ink tank lock lever · 80
Install Printer Software · 77
Interface Type · 12
LogView Pro · 42
M
MainLog · 43
Maint Cartridge / Replace Cart · 58, 62
maintenance · 53
maintenance cartridge · 58, 62
Management · 12
manual cleaning · 53
margin · 50
mark · 17
measurement scale · 60
Media Type · 48
memory · 51
MetaFile Viewer · 42
Move Printer Routine · 62
MTCart Full Soon · 62
N
network · 51
network cable · 71
Network Printer · 23
Network Protocol · 12
network setup · 11, 12
network switch · 21
NeuraJet17C · 1
Neuralog · 35
NeuraLog · 38
NeuraSection · 38
NeuraView · 35, 41
Nozzle Check · 54
J
JPG · 36
L
LAS · 36, 38, 42
LED · 1
left and right margin · 50
length accuracy · 50, 60
Length Test Pattern · 61
Line Drawing/Text · 25
Linear Scale · 79
Loading paper · 14
log forms · 31
88
O
OK Button · 4
Online · 3, 10, 12, 13, 14, 15, 34, 54, 67
Open Preview · 26
Operating System · 12
operator panel · 3, 4, 7, 22
Ordering Supplies · 63
out of paper · 65
out-fold · 16
P
packaging material · 8
Page Options · 30
Page Setup Panel · 27
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Page Size · 27, 33
Paper · 45
paper does not load · 67
paper fragment · 66
Paper Guide · 2
paper log size · 31
Paper Retainer · 79
paper runs out · 65
Paper Sensor · 2
paper sizes · 14
paper slider · 14
paper stacker · 2, 18
Paper Stacker Diverters · 19
Paper Stacker Tray · 18
paper stretching · 61
paper tray · 2
PDF · 36, 41
PDS · 36, 42
PDSView · 42
Phone Support · 69
ping · 21, 72
Plain Paper · 25, 48, 49
Platen · 79
Plug and Play printer · 74
port · 24, 71
Power · 4
Power Box · 1
power cord · 9
Power Saver · 34
PreView · 42
print cartridge · 55
Print Centered · 30
print driver · 23, 49
print driver example · 73
Print Engine · 1
Print Length Test Pattern · 61
Print Priority · 25
Print Quality · 25
print server · 11, 23, 33
Print Server Properties · 32
print speed · 50
printer cables · 71
Printer Driver CD · 77
printer driver installation · 77
printer seems slow · 66
Printer Support · 69
printhead · 10, 80
printhead alignment · 59
printhead capping · 54
printhead care · 55
printhead carriage · 10
printhead cartridge · 5, 54, 55
printhead fixer cover · 80
printhead fixer lever · 10, 80
Printing Defaults · 24, 29
printing is faint · 65
Printing Preferences · 24
private network · 11, 20, 21, 51, 71, 72
public network · 20
Q
quality · 47
query the printer · 74
R
Returning a printer · 70
S
Schlumberger · 42
Schlumberger application · 42
Screws · 2
Security · 12
Sharpen Text · 26
shrinkage · 61
Sleep Mode · 4, 34
Sleep Timer · 34
slow printing · 30, 66
Snagit · 43
speed · 50
stacker · 2
standard formats for printing · 36
Standard Quality · 47
start page · 16
static address · 20
static electricity · 16, 45, 56
Status Monitor · 33, 63
Stop/Eject · 4, 15
Subnet Mask · 20
Supplies · 63
Support · 69
switch · 21
switch box · 71
T
tail of the log · 17
TCP / IP Application Services · 12
TCP/IP · 24, 71, 72
temporary files · 28
test pattern · 61
Test Pattern · 54
© 2014…Neuralog
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Thicken Fine Lines · 26
TIFF · 36, 38
Time To First Print · 51
Top Cover · 79
troubleshooting · 65
Troubleshooting paper loading · 15
true scale · 61
U
Underwriters Laboratory · 84
Unidirectional Printing · 26
USB · 7, 8, 11, 13, 22, 24, 33
Utility Panel · 31
W
Warranty · 85
Watermark · 30
Weatherford · 42
Web Interface · 22
web server · 22
WEEE · 83
well log · 6, 35, 41, 49, 65
Well log paper · 6, 45
Well Log Printing Application · 6
WellSight · 42
widest prints · 45
width accuracy · 50
www Support · 69
90
© 2014…Neuralog
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