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Network Computing Devices 300 User Manual

NCD ThinSTAR 300

User’s Guide

Part Number 9300744
November, 1998
Network Computing Devices, Inc.
350 North Bernardo Avenue
Mountain View, CA 94043
Copyright
Trademarks
Network Computing Devices, PC-Xware, and XRemote are registered trademarks of Network Computing Devices, Inc. Explora, HMX, Marathon, NCDware, ThinSTAR, and WinCenter are trademarks of Network Com­puting Devices, Inc.
Other product and company names mentioned herein are the trademarks of their respective owners. Windows 95, Windows NT, and Windows Terminal Server are trademarks of Microsoft Corporation. Windows
and Microsoft are registered trademarks of Microsoft Corporation. All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. NCD cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.
THE MICROSOFT SOFTWARE PRODUCTS CONTAINED IN THIS HARDWARE DEVICE CONSTITUTE PRE­RELEASE CODE AND MAY BE CHANGED SUBSTANTIALLY BEFORE COMMERCIAL RELEASE. THE SOFT­WARE PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT FURTHER DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIESOF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE PRODUCTS AND DOCUMENTATION REMAINS WITH THE END USER.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCTS OR DOCUMENTATION, EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAM­AGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Revisions
Revision history of this document:
Part Number Revision Date Description

9300744 November, 1998 First Release NCD ThinSTAR 300 User’s Guide

Contents
Chapter 1 NCD ThinSTAR 300 Basics 1-1
What is a Windows-based Terminal? 1-1
What is a client? 1-1
Start-Up Options 1-2
Two Power Modes 1-2
Initial Start-Up 1-2 Initial Display Panels 1-3 If a Desktop Displays 1-3 If the Connection Manager Displays 1-5 If the Setup Wizard Displays 1-5 If a Connection Wizard Displays 1-6
The WTS Connection Wizard 1-6
The Citrix ICA Connection Wizard 1-8
The Dial-Up Connection Wizard 1-9
Using the Connection Manager 1-11
Starting Multiple Connections 1-12
Hot Keys 1-13
Logging Off 1-13
Ending Auto-Start Connections 1-14
NCD ThinSTAR 300 User’s Guide iii
-
Chapter 2 Windows NT Basics 2-1
Initial Desktop 2-2
Icons 2-3
Taskbar 2-4 Finding Things 2-5 Running Application Programs 2-6 Manipulating Windows 2-6 Manipulating Files and Folders 2-7 Online Help for Programs 2-7 Printing 2-8
Chapter 3 In Case of Trouble 3-1
The Network Panel Displays 3-2
Fixing a Cable Problem 3-2
Fixing an Address Problem 3-3 An Upgrade Message Displays 3-3 The Screen Looks Garbled 3-4 Error Messages Appear 3-5 Front Panel LEDs Blink 3-5
Appendix A Advanced Users Configuration Notes A-1
Configuring Connections A-2 Configuring Terminals A-6
iv NCD ThinSTAR 300 User’s Guide

CHAPTER 1

NCD ThinSTAR 300 Basics

This chapter describes your NCD ThinSTAR 300 Windows-based Terminal (WBT) basic operating procedures. This chapter contains these topics:
Topic See

“What is a Windows-based Terminal?” page 1-1 “Start-Up Options” page 1-2 “Using the Connection Manager” page 1-11 “Logging Off” page 1-13

What is a Windows-based Terminal?

Your NCD ThinST AR 300 Windows-based Terminal is a simple thin client device that allows you to use Microsoft Windows applications r unning on Windows (configured with Microsoft Windows Server Edition) or Citrix ICA servers. In the context of this manual, Terminal Server r efers to the Micr osoft server software, Terminal Server host refers to the server computer.
Once you connect to a Terminal Server host or Citrix ICA server and log on, the server’s desktop displays on your terminal screen. Using the desktop is the same as using Windows 95 or Windows
NT 4.0.
NT servers
NT 4.0, Terminal
What is a client?
A client is an application (software) or device that can communicate over a network with a server (a powerful computer). A “thin” client is very simple software that communicates with a very powerful server.
NCD ThinSTAR 300 User’s Guide 1-1
NCD ThinSTAR 300 Basics

Start-Up Options

Two Power Modes
This section describes the steps to take to start a session with a server using the NCD ThinSTAR 300. How to start the terminal, the most common initial panel displays, and how to create a connection are explained.
Your NCD ThinSTAR 300 terminal has a power switch in the back, and an on/off button in the front. When the power switch is on, you can turn off the terminal by pressing the on/off button in the front. To re-start your terminal, simply press the button on the front of the terminal again.
Use the on/off button for daily powering down and up of the terminal. The power switch in back need be used only for installing new hardware or other system administration procedures.
Initial Start-Up
For initial start-up, switch the power on in the back of the terminal and turn on the monitor. The 300 and Microsoft Powered by Windows CE logos display, a chime sounds, and the screen briefly goes blank. What happens next depends on how your terminal is configured.
The terminal displays one of the panels shown on the next page. The most common initial display panels are shown. If your display differs, see Chapter 3 or your system administrator.
1-2 NCD ThinSTAR 300 User’s Guide
NCD ThinSTAR
Initial Display Panels
Terminal Server Desktop
Connection Manager
NCD ThinSTAR 300 Basics
If a connecting panel displays briefly, and the Terminal Server desktop displays, you are connected to a Windows NT Terminal Server through either a RDP or ICA client. If the Logon Information panel displays, log on to the server.If a WinFrame desktop displays, see your WinFrame documentation for operating procedures. For more information, see “If a Desktop Displays” on page 1-3.
If the NCD ThinSTAR Connection Manager displays, you connect to a server by clicking on a Connection Name and clicking
Connect (or simply double-click the Name).
For more information, see “If the Connection Manager Displays” on page 1-5.
Setup Wizard
If the NCD ThinSTAR Setup Wizard displays, your terminal has not been configured. You will have to take further steps in order to use it. For more information, see “If the Setup Wizard Displays” on page 1-5.
If a Desktop Displays
Your terminal may have been configured with an automatic logon and application start-up. Once the Desktop displays, wait a few moments to see if your application begins running.
NCD ThinSTAR 300 User’s Guide 1-3
NCD ThinSTAR 300 Basics
Alternatively, your terminal may have been configured with a connection, and automatic logon, but no automatic application start-up. In that case, if in WinCenter, open the Program Manager (if not already open) and double-click on the application you need. If in MetaFrame or Windows NT, use Start > Programs to begin your application.
It is also possible that your terminal may have been configured with a connection but no automatic logon or application start-up. In that case, a Logon Information panel displays.
Figure 1-1 Logon Panel Example
If a Logon Information panel displays:
1. Enter your Username and Password.
2. If the Windows
NT Domain or Citrix WinFrame From
field displayed in the panel is not correct, select another from the drop-down list. If you are not sure which Domain or From name to use, ask your system administrator.
3. Click OK. For more detailed information about the Windows
NT 4.0
desktop, see Chapter 2.
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If the Connection Manager Displays
Depending on how your terminal is configured, the NCD ThinSTAR Connection Manager may list one or more connections. If the Connection Manager displays:
1. Select a connection by clicking on its Connection Name in the connection list and clicking Connect (or simply double-click the Name). If the connection was defined for automatic logon, and the server it connects to is running, the terminal makes the connection and you are logged on.
2. If the a Logon Information panel displays: a. Enter your User name and Password.
b. If the Domain or From field displayed in the panel
is not correct, select another from the drop-down list.
c. Click OK.
For more detailed information about the Windows desktop, see Chapter 2.
NCD ThinSTAR 300 Basics
NT 4.0
If the Setup Wizard Displays
The first time a terminal starts, the NCD ThinSTAR Setup Wizard displays. The wizard may also display under other circumstances.
Ask your system administrator whether you need to change any of the data in the wizard screens. The following instructions assume you are going to use the terminal’s default values, which should work well under most conditions.
To page through the Wizard:
1. Click Next in the first Wizard page.
2. Click Accept in the license acceptance page.
3. Click Next in all of the remaining data entry pages.
4. In the last page, click Finish. You now have a default connection configured for your terminal.
NCD ThinSTAR 300 User’s Guide 1-5
NCD ThinSTAR 300 Basics
After you finish with the NCD ThinSTAR Setup Wizard, a Connection Wizard may display; see the next section for information.
If a Connection Wizard Displays
If your terminal has not been configured with any connections, a connection wizard may display. The three wizards described here are:
■ Microsoft Terminal Server Client’s WTS Connection
Wizard
■ Citrix ICA Client’s Connection Wizard
■ NCD Dial-Up Client’s Make New Dial-Up Connection
Wizard
This section describes the steps to take to configure a connection with each of the three wizards.
Note In addition to these connection wizards,
your terminal may display other Client Connection Wizards, depending on how your terminal has been configured with optional software products.
The WTS Connection Wizard
If the WTS Connection Wizard displays, you must create a Microsoft RDP connection, using the name or network address of the Terminal Server host.
1-6 NCD ThinSTAR 300 User’s Guide
NCD ThinSTAR 300 Basics
Figure 1-2 WTS Connection Wizard
To create a connection:
1. In the first page of the WTS Connection Wizard: a. Enter a brief description of the connection in the
Name field.
b. Enter the name (or network IP address) of a
Terminal Server. Click Next. If you plan to use the
NCD Dial-Up Client, enter the FQDN (fully
qualified domain name, for example, accthydra.ncd.com) for the server, not an abbreviated version.
2. Click Next in all of the remaining data entry pages.
3. Click Finish in the last page. The
NCD ThinSTAR
Connection Manager displays.
4. Select the connection you just added by clicking on the Connection Name, then click Connect (or simply double-click the Name). The Terminal Server’s Logon Information panel displays. For detailed information about logging on, see “If a Desktop Displays” on page 1-3.
For detailed information about the Windows
NT 4.0
desktop, see Chapter 2.
NCD ThinSTAR 300 User’s Guide 1-7
NCD ThinSTAR 300 Basics
The Citrix ICA Connection Wizard
If the Citrix ICA Connection Wizard displays, you must create a Network or Dial-In ICA Client connection to a Citrix WinFrame or Terminal Server MetaFrame server using the name or network address of the host (server computer). As with other connections, you can configure the automatic start-up of an application or a published application (ICA connections only). A published application is one which your system administrator has named and configured to be available to everyone on the network.
Figure 1-3 Citrix ICA Connection Wizard
To create a connection:
1. Begin by selecting the connection type, either a Network Connection, or a Dial-In Connection. If you select a Dial-In Connection, the next page asks for the phone number of the modem to which you wish to connect. The remaining pages are the same as for a Network Connection. Click Next.
2. In the next page select a Citrix server or Published Application for your connection. If you select Published Application you must use one that is listed, if no published applications are listed, select a Citrix Server instead. Click Next
1-8 NCD ThinSTAR 300 User’s Guide
3. If desired, select an application for automatic start-up. Click Next.
4. If desired, specify logon information. Click Next.
5. Select Window Options, if needed. Click Next.
6. Set Compression, Cache, and Sound, if needed. Click Next.
7. Select a Title for the connection. Click Finish. The Connection Manager displays.
8. Select the connection you just added and click Connect (or simply double-click the Name). The Terminal Server’s Logon Information panel displays. For detailed information about logging on, see “If a Desktop Displays” on page 1-3.
For detailed information about the Windows desktop, see Chapter 2.
The Dial-Up Connection Wizard
If the Make New Dial-Up Connection Wizard displays, you must create a PPP (point-to-point protocol) connection, using the phone number of the modem to which you wish to connect. You also need to know the FQDN (fully qualified domain name, for example, accthydra.ncd.com) or IP address of the server to which you wish to connect.
NCD ThinSTAR 300 Basics
NT 4.0
Figure 1-4 Dial-Up Connection Wizard
NCD ThinSTAR 300 User’s Guide 1-9
NCD ThinSTAR 300 Basics
To create a dial-up connection follow these steps:
1. Give the dial-up connection a name and click Next.
2. Click Next to accept the default modem, or select a modem and configure it, if necessary.
3. Enter the phone number of the modem to which you wish to connect. Click Next.
4. Associate a protocol (RDP or ICA) with your dial-up connection by selecting a session to start. This selection is optional. Click Finish, the Connection Manager displays.
5. Select the dial-up connection and click Connect. A logon panel displays, complete the data fields and click Connect. A “Connecting to...” panel displays, followed by a “Successful Connection” panel, and then a “Duration of Connection” panel.
6. Press CTL+ALT+END to bring up the
NCD Connection
Manager, select a connection to a server and click Connect (or simply double-click the Name). A logon panel may display before you are connected.
Note The server must be defined with its FQDN
(fully qualified domain name, for example, accthydra.ncd.com) or IP Address for the connection to complete.
Switching the Terminal to Dial-Up Mode
Set the terminal to dial-up mode in the Setup Wizard or in the Terminal Properties > Management tab > Network Options panel.
Once the terminal is set to dial-up mode (the terminal restarts for the setting to take effect), the Connection Manager displays, or, if a dial-up connection has not been previously defined, the Make New Dial-Up Connection Wizard displays.
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