NCD ThinSTAR 300
User’s Guide
Part Number 9300744
November, 1998
Network Computing Devices, Inc.
350 North Bernardo Avenue
Mountain View, CA 94043
Copyright
Copyright © 1998 by Network Computing Devices, Inc. The information contained in this document is subject to
change without notice. Network Computing Devices, Inc. shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use of this material. This
document contains informationwhich is protected by copyright. All rights are reserved. No part of this document
may be photocopied, reproduced,or translated to another language without the prior written consent of Network
Computing Devices, Inc.
Trademarks
Network Computing Devices, PC-Xware, and XRemote are registered trademarks of Network Computing
Devices, Inc. Explora, HMX, Marathon, NCDware, ThinSTAR, and WinCenter are trademarks of Network Computing Devices, Inc.
Other product and company names mentioned herein are the trademarks of their respective owners.
Windows 95, Windows NT, and Windows Terminal Server are trademarks of Microsoft Corporation. Windows
and Microsoft are registered trademarks of Microsoft Corporation. All terms mentioned in this book that are
known to be trademarks or service marks have been appropriately capitalized. NCD cannot attest to the accuracy
of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or
service mark.
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Revisions
Revision history of this document:
Part Number Revision Date Description
9300744 November, 1998 First Release NCD ThinSTAR 300 User’s Guide
Contents
Chapter 1 NCD ThinSTAR 300 Basics 1-1
What is a Windows-based Terminal? 1-1
What is a client? 1-1
Start-Up Options 1-2
Two Power Modes 1-2
Initial Start-Up 1-2
Initial Display Panels 1-3
If a Desktop Displays 1-3
If the Connection Manager Displays 1-5
If the Setup Wizard Displays 1-5
If a Connection Wizard Displays 1-6
The WTS Connection Wizard 1-6
The Citrix ICA Connection Wizard 1-8
The Dial-Up Connection Wizard 1-9
Using the Connection Manager 1-11
Starting Multiple Connections 1-12
Hot Keys 1-13
Logging Off 1-13
Ending Auto-Start Connections 1-14
NCD ThinSTAR 300 User’s Guide iii
-
Chapter 2 Windows NT Basics 2-1
Initial Desktop 2-2
Icons 2-3
Taskbar 2-4
Finding Things 2-5
Running Application Programs 2-6
Manipulating Windows 2-6
Manipulating Files and Folders 2-7
Online Help for Programs 2-7
Printing 2-8
Chapter 3 In Case of Trouble 3-1
The Network Panel Displays 3-2
Fixing a Cable Problem 3-2
Fixing an Address Problem 3-3
An Upgrade Message Displays 3-3
The Screen Looks Garbled 3-4
Error Messages Appear 3-5
Front Panel LEDs Blink 3-5
Appendix A Advanced Users Configuration Notes A-1
Configuring Connections A-2
Configuring Terminals A-6
iv NCD ThinSTAR 300 User’s Guide
CHAPTER 1
NCD ThinSTAR 300 Basics
This chapter describes your NCD ThinSTAR 300
Windows-based Terminal (WBT) basic operating
procedures. This chapter contains these topics:
Topic See
“What is a Windows-based Terminal?” page 1-1 “Start-Up Options” page 1-2 “Using the Connection Manager” page 1-11 “Logging Off” page 1-13
What is a Windows-based Terminal?
Your NCD ThinST AR 300 Windows-based Terminal is a
simple thin client device that allows you to use Microsoft
Windows applications r unning on Windows
(configured with Microsoft Windows
Server Edition) or Citrix ICA servers. In the context of this
manual, Terminal Server r efers to the Micr osoft server
software, Terminal Server host refers to the server computer.
Once you connect to a Terminal Server host or Citrix ICA
server and log on, the server’s desktop displays on your
terminal screen. Using the desktop is the same as using
Windows 95 or Windows
NT 4.0.
NT servers
NT 4.0, Terminal
What is a client?
A client is an application (software) or device that can
communicate over a network with a server (a powerful
computer). A “thin” client is very simple software that
communicates with a very powerful server.
NCD ThinSTAR 300 User’s Guide 1-1
NCD ThinSTAR 300 Basics
Start-Up Options
Two Power Modes
This section describes the steps to take to start a session
with a server using the NCD ThinSTAR 300. How to start
the terminal, the most common initial panel displays, and
how to create a connection are explained.
Your NCD ThinSTAR 300 terminal has a power switch in
the back, and an on/off button in the front. When the
power switch is on, you can turn off the terminal by
pressing the on/off button in the front. To re-start your
terminal, simply press the button on the front of the
terminal again.
Use the on/off button for daily powering down and up of
the terminal. The power switch in back need be used only
for installing new hardware or other system
administration procedures.
Initial Start-Up
For initial start-up, switch the power on in the back of the
terminal and turn on the monitor. The
300 and Microsoft Powered by Windows CE logos
display, a chime sounds, and the screen briefly goes
blank. What happens next depends on how your terminal
is configured.
The terminal displays one of the panels shown on the
next page. The most common initial display panels are
shown. If your display differs, see Chapter 3 or your
system administrator.
1-2 NCD ThinSTAR 300 User’s Guide
NCD ThinSTAR
Initial Display Panels
Terminal Server Desktop
Connection Manager
NCD ThinSTAR 300 Basics
If a connecting panel displays briefly, and the
Terminal Server desktop displays, you are
connected to a Windows NT Terminal Server
through either a RDP or ICA client. If the
Logon Information panel displays, log on to
the server.If a WinFrame desktop displays, see
your WinFrame documentation for operating
procedures.
For more information, see “If a Desktop
Displays” on page 1-3.
If the NCD ThinSTAR Connection Manager
displays, you connect to a server by clicking
on a Connection Name and clicking
Connect (or simply double-click the Name).
For more information, see “If the Connection Manager Displays” on page 1-5.
Setup Wizard
If the NCD ThinSTAR Setup Wizard displays,
your terminal has not been configured. You
will have to take further steps in order to use
it.
For more information, see “If the Setup Wizard
Displays” on page 1-5.
If a Desktop Displays
Your terminal may have been configured with an
automatic logon and application start-up. Once the
Desktop displays, wait a few moments to see if your
application begins running.
NCD ThinSTAR 300 User’s Guide 1-3
NCD ThinSTAR 300 Basics
Alternatively, your terminal may have been configured
with a connection, and automatic logon, but no automatic
application start-up. In that case, if in WinCenter, open
the Program Manager (if not already open) and
double-click on the application you need. If in
MetaFrame or Windows NT, use Start > Programs to
begin your application.
It is also possible that your terminal may have been
configured with a connection but no automatic logon or
application start-up. In that case, a Logon Information
panel displays.
Figure 1-1 Logon Panel Example
If a Logon Information panel displays:
1. Enter your Username and Password.
2. If the Windows
NT Domain or Citrix WinFrame From
field displayed in the panel is not correct, select
another from the drop-down list. If you are not sure
which Domain or From name to use, ask your system
administrator.
3. Click OK. For more detailed information about the Windows
NT 4.0
desktop, see Chapter 2.
1-4 NCD ThinSTAR 300 User’s Guide
If the Connection Manager Displays
Depending on how your terminal is configured, the NCD
ThinSTAR Connection Manager may list one or more
connections. If the Connection Manager displays:
1. Select a connection by clicking on its Connection
Name in the connection list and clicking Connect (or
simply double-click the Name). If the connection was
defined for automatic logon, and the server it connects
to is running, the terminal makes the connection and
you are logged on.
2. If the a Logon Information panel displays: a. Enter your User name and Password.
b. If the Domain or From field displayed in the panel
is not correct, select another from the drop-down
list.
c. Click OK.
For more detailed information about the Windows
desktop, see Chapter 2.
NCD ThinSTAR 300 Basics
NT 4.0
If the Setup Wizard Displays
The first time a terminal starts, the NCD ThinSTAR Setup
Wizard displays. The wizard may also display under
other circumstances.
Ask your system administrator whether you need to
change any of the data in the wizard screens. The
following instructions assume you are going to use the
terminal’s default values, which should work well under
most conditions.
To page through the Wizard:
1. Click Next in the first Wizard page.
2. Click Accept in the license acceptance page.
3. Click Next in all of the remaining data entry pages.
4. In the last page, click Finish. You now have a default
connection configured for your terminal.
NCD ThinSTAR 300 User’s Guide 1-5
NCD ThinSTAR 300 Basics
After you finish with the NCD ThinSTAR Setup Wizard, a
Connection Wizard may display; see the next section for
information.
If a Connection Wizard Displays
If your terminal has not been configured with any
connections, a connection wizard may display. The three
wizards described here are:
■ Microsoft Terminal Server Client’s WTS Connection
Wizard
■ Citrix ICA Client’s Connection Wizard
■ NCD Dial-Up Client’s Make New Dial-Up Connection
Wizard
This section describes the steps to take to configure a
connection with each of the three wizards.
Note In addition to these connection wizards,
your terminal may display other Client
Connection Wizards, depending on how
your terminal has been configured with
optional software products.
The WTS Connection Wizard
If the WTS Connection Wizard displays, you must create
a Microsoft RDP connection, using the name or network
address of the Terminal Server host.
1-6 NCD ThinSTAR 300 User’s Guide
NCD ThinSTAR 300 Basics
Figure 1-2 WTS Connection Wizard
To create a connection:
1. In the first page of the WTS Connection Wizard:
a. Enter a brief description of the connection in the
Name field.
b. Enter the name (or network IP address) of a
Terminal Server. Click Next. If you plan to use the
NCD Dial-Up Client, enter the FQDN (fully
qualified domain name, for example,
accthydra.ncd.com) for the server, not an
abbreviated version.
2. Click Next in all of the remaining data entry pages.
3. Click Finish in the last page. The
NCD ThinSTAR
Connection Manager displays.
4. Select the connection you just added by clicking on the
Connection Name, then click Connect (or simply
double-click the Name). The Terminal Server’s Logon
Information panel displays. For detailed information
about logging on, see “If a Desktop Displays” on page
1-3.
For detailed information about the Windows
NT 4.0
desktop, see Chapter 2.
NCD ThinSTAR 300 User’s Guide 1-7
NCD ThinSTAR 300 Basics
The Citrix ICA Connection Wizard
If the Citrix ICA Connection Wizard displays, you must
create a Network or Dial-In ICA Client connection to a
Citrix WinFrame or Terminal Server MetaFrame server
using the name or network address of the host (server
computer). As with other connections, you can configure
the automatic start-up of an application or a published
application (ICA connections only). A published
application is one which your system administrator has
named and configured to be available to everyone on the
network.
Figure 1-3 Citrix ICA Connection Wizard
To create a connection:
1. Begin by selecting the connection type, either a
Network Connection, or a Dial-In Connection. If you
select a Dial-In Connection, the next page asks for the
phone number of the modem to which you wish to
connect. The remaining pages are the same as for a
Network Connection. Click Next.
2. In the next page select a Citrix server or Published
Application for your connection. If you select
Published Application you must use one that is listed,
if no published applications are listed, select a Citrix
Server instead. Click Next
1-8 NCD ThinSTAR 300 User’s Guide
3. If desired, select an application for automatic start-up. Click Next.
4. If desired, specify logon information. Click Next.
5. Select Window Options, if needed. Click Next.
6. Set Compression, Cache, and Sound, if needed. Click Next.
7. Select a Title for the connection. Click Finish. The Connection Manager displays.
8. Select the connection you just added and click
Connect (or simply double-click the Name). The
Terminal Server’s Logon Information panel displays.
For detailed information about logging on, see “If a
Desktop Displays” on page 1-3.
For detailed information about the Windows
desktop, see Chapter 2.
The Dial-Up Connection Wizard
If the Make New Dial-Up Connection Wizard displays,
you must create a PPP (point-to-point protocol)
connection, using the phone number of the modem to
which you wish to connect. You also need to know the
FQDN (fully qualified domain name, for example,
accthydra.ncd.com) or IP address of the server to which
you wish to connect.
NCD ThinSTAR 300 Basics
NT 4.0
Figure 1-4 Dial-Up Connection Wizard
NCD ThinSTAR 300 User’s Guide 1-9
NCD ThinSTAR 300 Basics
To create a dial-up connection follow these steps:
1. Give the dial-up connection a name and click Next.
2. Click Next to accept the default modem, or select a
modem and configure it, if necessary.
3. Enter the phone number of the modem to which you wish to connect. Click Next.
4. Associate a protocol (RDP or ICA) with your dial-up
connection by selecting a session to start. This
selection is optional. Click Finish, the Connection
Manager displays.
5. Select the dial-up connection and click Connect. A
logon panel displays, complete the data fields and
click Connect. A “Connecting to...” panel displays,
followed by a “Successful Connection” panel, and
then a “Duration of Connection” panel.
6. Press CTL+ALT+END to bring up the
NCD Connection
Manager, select a connection to a server and click
Connect (or simply double-click the Name). A logon
panel may display before you are connected.
Note The server must be defined with its FQDN
(fully qualified domain name, for
example, accthydra.ncd.com) or IP
Address for the connection to complete.
Switching the Terminal to Dial-Up Mode
Set the terminal to dial-up mode in the Setup Wizard or
in the Terminal Properties > Management tab > Network
Options panel.
Once the terminal is set to dial-up mode (the terminal
restarts for the setting to take effect), the Connection
Manager displays, or, if a dial-up connection has not been
previously defined, the Make New Dial-Up Connection
Wizard displays.
1-10 NCD ThinSTAR 300 User’s Guide
Switching the Terminal to LAN Mode
You can put the terminal back into LAN mode with the
Terminal Properties > Management tab > Network
Options panel. The terminal restarts for the setting to take
effect.
In LAN mode, dial-up connections display in the
Connection Manger but cannot be activated.
Using the Connection Manager
The NCD ThinSTAR 300 Connection Manager lists all
defined connections to Terminals Servers as well as all
defined dial-up connections. Active connections are
indicated in the Status column.
To display the
press CTRL+ALT+END.
NCD ThinSTAR Connection Manager,
NCD ThinSTAR 300 Basics
Figure 1-5 NCD ThinSTAR Connection Manager
NCD ThinSTAR 300 User’s Guide 1-11
NCD ThinSTAR 300 Basics
The Connection Manager lets you:
■ Start connections or switch among currently active
connections.
— Select the desired Connection Name and click
Connect (or simply double-click the Name).
■ Stop connections.
— If problems on the server cause your connection to
not respond to a normal logoff (see the following
section “Logging Off” on page 1-13) bring up the
NCD ThinSTAR Connection Manager, select the
connection and click End.
■ Add or edit new connections.
— Use the Configure tab. Clicking Add brings up a
New Connection panel. Depending on which
connection type you choose, data entry panels
display. Complete all needed entries and click OK.
Note If the configure tab is not displayed, your
system administrator has disabled it.
Starting Multiple Connections
The NCD ThinSTAR 300 allows multiple simultaneous
connections to one or more servers. The number of
connections you start is limited by the amount of
memory in your terminal.
To start your second connection:
1. Press CTRL+ALT+END to bring up the
Connection Manager.
2. Select the Connection Name to start, then press Connect.
To switch between your running connections:
1. Press CTRL+ALT+END to bring up the
Connection Manager.
2. Select one of the Connection Names whose “Status”
field is “Active”, then click Connect.
1-12 NCD ThinSTAR 300 User’s Guide
NCD ThinSTAR
NCD ThinSTAR
Hot Keys
NCD ThinSTAR 300 Basics
or
Press CTRL+ALT+UP_ARROW or
CTRL+ALT+DOWN_ARROW to cycle through the list of
active connections. The connection list reflects the
order in which the connections were started, the most
recent being on top. See the Hot Keys section that
follows for details.
If the Terminal Properties > Management tab > Enable
Connection Hot Keys option is enabled, the following hot
keys are available.
To switch between connections, without using the
Connection Manager:
CTRL+ALT+UP_ARROW and
CTRL+ALT+DOWN_ARROW
To switch to the default connection or start the default
connection:
CTRL+ALT+HOME
If hot keys are not enabled, use the instructions given in
“Starting Multiple Connections” on page 1-12 to switch
between active connections.
Logging Off
To log off and end your session:
1. If you connected to an application instead of a server’s
desktop, closing the application terminates the
connection.
2. If you connected to a server’s desktop: a. Close all applications.
b. Click Start on the taskbar at the bottom of the
Terminal Server desktop.
NCD ThinSTAR 300 User’s Guide 1-13
NCD ThinSTAR 300 Basics
c. Select Logoff, then click OK in the panel that
displays.
d. Terminal Server closes any programs that are still
running.
3. A new session starts or the
Manager displays.
4. At this point, you can turn off the terminal.
Ending Auto-Start Connections
To end an auto-start connection, follow these steps:
1. Press CTRL+ALT+END to bring up the
Connection Manager.
2. Select the Configure tab.
3. Select the auto-start Connection Name and press Startup. The Connection Startup panel displays.
4. Select “Make the selected connection your
connection” and click OK.
5. Select the connection and click End.
NCD ThinSTAR Connection
NCD ThinSTAR
Default
1-14 NCD ThinSTAR 300 User’s Guide
CHAPTER 2
Windows NT Basics
This chapter introduces the Terminal Server to users who
are unfamiliar with Windows NT 4.0. For more
information, see the Terminal Server online help which
you can reach through Start > Help.
Experienced Windows NT 4.0 users may want to skip this
chapter.
This chapter contains these topics:
Topic See
“Initial Desktop” page 2-2 “Finding Things” page 2-5 “Running Application Programs” page 2-6 “Manipulating Windows” page 2-6 “Manipulating Files and Folders” page 2-7 “Online Help for Programs” page 2-7 “Printing” page 2-8
NCD ThinSTAR 300 User’s Guide 2-1
Windows NT Basics
Initial Desktop
This section explains the icons, Start menu, and taskbar
on a typical desktop.
The Terminal Server desktop is similar to the Windows 95
or Windows NT 4.0 desktop. The first time you log on,
the desktop resembles the following example.
Taskbar
and Start
button
Figure 2-1 Terminal Server Desktop
Terminal Server preserves the layout of the desktop for
you. For example, if you left the My Computer window
open when you logged off, it will be open the next time
you log on. For most desktop operations, use the mouse
pointer and left mouse button.
2-2 NCD ThinSTAR 300 User’s Guide
Icons
WindowsNT Basics
The icons usually displayed on the left side of the screen
are:
Double-click this icon to open the My Computer window.
The initial display shows the Terminal Server’s contents
(for which you have permission to see), including icons for
its floppy drive, CD-ROM drive, hard drives, and Control
Panel. Double-click any of these icons to read their
contents.
Double-click this icon to open the Network Neighborhood
window. The initial display shows all of the servers in your
workgroup or domain. To see other servers, double-click
the Entire Network icon. Working with the programs, files,
and folders located on other servers on the network is just
like working with those on the local server.
If the server is set up to use Windows messaging, you can
double-click this icon to send and receive messages.
Double-click this icon to browse Web pages on your local network and/or on the Internet.
Double-click this icon to retrieve files you deleted. Files
you delete are put here but not actually removed from the
hard drive until you empty the Recycle Bin.
NCD ThinSTAR 300 User’s Guide 2-3
Windows NT Basics
Taskbar
The taskbar at the bottom of the desktop displays a
button for each program or window you open, allowing
you to run multiple programs simultaneously and easily
switch between them.
Figure 2-2 Desktop Taskbar
By clicking a taskbar button, you bring a program
window to the front. To close a program, click the Close
button ([X]) in the upper-right corner of the window.
When you close a program or window, its button
disappears from the taskbar. Other indicators can display
on the taskbar, such as printing status.
When you click the Start button in the taskbar, the
following commands are displayed:
Displays a list of programs or program folders. This list always
Programs
Documents
Settings
Find
Help
2-4 NCD ThinSTAR 300 User’s Guide
contains Windows NT Explorer and the Accessories provided with
Windows(such as WordPad,a simple text processor). Most programs
installed on the server appear in the list of programs.
Displays a list of documents that you’ve opened recently.
Displays a list of system components, including the Control Panel, for changing system settings.
Helps you find a folder, file, shared computer, or mail message. You
can use Find to locate resources on any accessible network server.
Provides help on how to do a task in Terminal Server. Click the
Contents tab to expand the list of topics. Click the Index tab to find
topics listed alphabetically.Youcan scroll through the index topics or
type the first few letters of an entry to jump to the topic. Click the
Find tab to find all topics that contain a specific word or phrase.
Run
WindowsNT Basics
Starts a program or opens a folder. You can type a name or path or
click Browse to look for an item. You may need to type a complete
path. For example, the path to an item on drive C might be
C:\applications\word.exe. You can use Run to start programs on
any network servers you can access.
Logoff
Allows you to log off the Terminal Server host.
Finding Things
Terminal Server offers several ways to access files and
folders. My Computer,Network Neighborhood, and Find
were described in the preceding section. Windows
NT
Explorer, which you access from Start > Programs,
gives a different view.
Figure 2-3 Windows NT Explorer Window
NCD ThinSTAR 300 User’s Guide 2-5
Windows NT Basics
Windows NT explorer displays My Computer, Network
Neighborhood, and Recycle Bin as a tree, or hierarchy, in
a double-paned window. The left pane lists the names
and icons for disk drives and for the files and folders they
contain. The right pane lists the contents of any icon that
you click in the left pane.
Click a plus or minus symbol in the left pane to expand or
contract the tree, and scroll up or down to view more
icons. Note that the contents of an object in the left pane,
such as a folder, are only displayed in the right pane
when you click the icon.
Running Application Programs
You can start most programs from Start > Programs.
You can also start programs from Start > Run, which
displays a dialog in which you can type the name of a
program or browse to find a program.
In My Computer,Network Neighborhood, and Windows
Explorer, double-click a program’s icon or name to start
it.
Manipulating Windows
To resize windows, you can use the buttons in the
upper-right corner of the window or use the pointer. The
window buttons have the following functions:
Shrinks the window to
a button on the taskbar
Enlarges the window
to fill the desktop.
When clicked,
changes as indicated.
2-6 NCD ThinSTAR 300 User’s Guide
Closes the
window
Returns the window
to its previous size
To resize a window using the mouse, move the pointer to
a window’s border or corner. When the pointer changes
shape, drag the window border to enlarge, reduce, or
change the shape of the window.
To move a window, place the pointer on the title bar, click
and hold the left mouse button, and drag the window.
Manipulating Files and Folders
You can create new folders in My Computer and
Windows
double-click the drive or folder in which you want to
place the new folder. In the File menu, select New >
Folder. Then type the name of the new folder and press
Enter.
One way to move or copy a file or folder is to drag it from
one place to another using the mouse. For example, in the
left pane of Windows NT Explorer, click the folder that
contains the file or folder you want to copy. In the right
pane, point to the file or folder to be copied. Press and
hold the right mouse button while you drag the icon to its
destination folder in the left pane. Release the mouse
button. In the menu that displays, select Move Here or
Copy Here.
For other ways of moving and copying files, see the
Terminal Server online help—by selecting Help from the
Start menu.
NT Explorer. To create a new folder,
WindowsNT Basics
Online Help for Programs
Many applications have a Help item in the menu bar,
which displays a help facility similar to the Terminal
Server online help in the Start menu.
NCD ThinSTAR 300 User’s Guide 2-7
Windows NT Basics
Printing
In addition, many dialog boxes have a ? (question mark
button) in the upper right-hand corner. You can use this
button to get information about items in the dialog box
by clicking the
box.
If the system administrator has set up printers on the
local server or other servers on the network, you can
print documents from an application’s File menu.
All available printers appear in the Printers folder,
which you view from Start > Settings >
Printers. You double-click a printer icon in the
Printers folder to see the documents that are printing
or waiting to be printed, and you can pause or cancel the
printing of your own documents.
?, and then clicking the item in the dialog
2-8 NCD ThinSTAR 300 User’s Guide
CHAPTER 3
In Case of Trouble
1
This chapter describes some exceptional circumstances
that may occur when you turn on the NCD ThinSTAR
300. This is the place to look for information if the initial
display on your terminal does not resemble the displays
described in Chapter 1.
If your problem is not addressed in this chapter, see your
system administrator.
This chapter contains these topics:
Topic See
“The Network Panel Displays” page 3-2 “An Upgrade Message Displays” page 3-3 “The Screen Looks Garbled” page 3-4 “Error Messages Appear” page 3-5 “Front Panel LEDs Blink” page 3-5
NCD ThinSTAR 300 User’s Guide 3-1
In Case of Trouble
The Network Panel Displays
If the terminal cannot determine the necessary network
addresses, the following Network panel displays when
you restart the terminal.
Figure 3-1 No Network Error panel
Fixing a Cable Problem
If the there is a problem with the terminal’s network cable
a different Network panel displays indicating that the
terminal may not be connected to the network.
First, check the network cable connection at the terminal
and at the outlet on the wall or hub. If the cable is not
secure, make sure it is plugged in and click Restart. The
terminal should restart normally.
3-2 NCD ThinSTAR 300 User’s Guide
Fixing an Address Problem
If all cables are plugged in securely, the problem may be
that the terminal cannot find the address information
required for network communication. Contact your
system administrator.
If the system administrator is able to fix the problem on
the Terminal Server host, click Restart when told to do
so.
If you have to fix the problem at the terminal:
1. Obtain the necessary address information from the system administrator.
2. Click Advanced Setup. The Terminal Properties Network tab displays.
3. Enter the address information obtained from your
system administrator and click OK. The Terminal
Settings Change panel displays.
4. Click Yes. The terminal restarts.
In Case of Trouble
An Upgrade Message Displays
Each time it is turned on, the NCD ThinSTAR 300 checks
the network for a newer version of its operating software.
If it detects that an upgrade is necessary, it displays the
upgrade message shown in Figure 3-2.
NCD ThinSTAR 300 User’s Guide 3-3
In Case of Trouble
Figure 3-2 Upgrade Message
Caution
Do not turn off the NCD ThinSTAR 300 during a
software upgrade. Turning off the terminal at this
time may damage it.
After the upgrade is complete, the terminal restarts
automatically.
The Screen Looks Garbled
If the screen is unreadable or blank when you turn on the
terminal, this means that the terminal’s monitor settings
(desktop area and/or refresh frequency) are incorrect.
3-4 NCD ThinSTAR 300 User’s Guide
To restore the screen to a readable state, you must put the
terminal into safe boot mode, which sets the desktop area
(resolution) to 640x480 and the refresh frequency to 60
Hz. To do this, power on the terminal, wait for the
progress bar to display (in the middle of the logo screen),
then press F5.
Although the forced setting makes the screen readable,
the monitor may support a better resolution and
frequency. When the
you can try selecting a better setting.
Note If the wizard does not appear after you
put the terminal into safe boot mode, ask
your system administrator to set the
resolution for you.
Error Messages Appear
If error messages appear right after you power on the
terminal, the terminal may not be able to start. For
example:
SE000014 KEYBOARD CONTROLLER ERROR
If such messages appear and the terminal does not
connect to a Terminal Server host or display a panel,
contact your system administrator.
In Case of Trouble
NCD ThinSTAR Setup Wizard starts,
Front Panel LEDs Blink
If there is a problem and the terminal is not able to
display an error on the screen, the screen goes blank, the
base unit beeps, and an
blinks. If this happens, contact your system
administrator.
NCD ThinSTAR 300 User’s Guide 3-5
LED on the front of the base unit
In Case of Trouble
It may be helpful to the system administrator if you can
report the pattern of blinks. The
LED blinks in a repeating
sequence followed by a pause: either one blink followed
by a pause, two quick blinks followed by a pause, or
three quick blinks followed by a pause.
3-6 NCD ThinSTAR 300 User’s Guide
APPENDIX A
Advanced Users Configuration Notes
1
This appendix describes some configuration capabilities
for the NCD Thin STAR300. Full configuration details are
given in the NCD ThinSTAR 300 System Administrator’s
Guide which you can reach through the NCD website at
www.ncd.com.
Caution
Modifying your terminal’s configuration can cause
unexpected and undesirable results — ask your
system administrator before attemptingany of these
procedures.
This appendix contains these topics:
Topic See
“Configuring Connections” page A-2 “Configuring Terminals” page A-6
NCD ThinSTAR 300 User’s Guide A-1
Advanced Users Configuration Notes
Configuring Connections
Table A-1 Connection Manager Tasks
Task Action
Displaying the NCD ThinSTAR Connection Manager
Viewing active connections
Ending connections
Press CTRL+ALT+END.
Note By default the NCD
ThinSTAR Connection
Manager displays two
tabs: Connections and
Configure. If the
Configure tab does not
display, see your system
administrator.
Display the Connections tab of the NCD ThinSTAR Connection Manager.
❏ On the Windows NT desktop, select
Start > Disconnect. This logs you off
and ends the connection. Any open
applications are suspended and your
data retained until you log on again.
❏ On the Windows NT desktop, select
Start > Logoff. This closes any open
applications, then logs you off and
ends the connection.
❏ In the WinFrame Program Manager,
select File > Logoff or File >
Disconnect.
❏ On the Connections tab of the NCD
ThinSTAR Connection Manager, select
the connection you want to end and
click End. The connection terminates,
with the same effect as disconnecting;
all running applications are left active.
Use this only if other methods do not
work.
A-2 NCD ThinSTAR 300 User’s Guide
AdvancedUsers Configuration Notes
Table A-1 Connection Manager Tasks
Task Action
Managing multiple connections
Creating new connections — RDP connections
Creating new connections — ICA connections
Creating new connections — Dial-up connections
From within an active session you can
bring up the Connection Manager and
create new connections.
Additionally, you can switch to another
active connection by using the following
hot keys.
Press CTRL+ALT+UP_ARROW or
CTRL+ALT+DOWN_ARROW to cycle
through the list of active connections.
Press CTRL+ALT+HOME to display your
default connection.
On the Configure tab, display the New
Connection panel by clicking Add. Select
Microsoft Terminal Server Client and
click OK.
Follow the steps given in “The WTS
Connection Wizard” on page 1-6.
On the Configure tab, display the New
Connection panel by clicking Add. Select
Citrix ICA Client and click OK.
Follow the steps given in “The Citrix ICA
Connection Wizard” on page 1-8.
On the Configure tab, display the New
Connection panel by clicking Add. Select
NCD Dial-Up Client and click OK.
Follow the steps given in “The Dial-Up
Connection Wizard” on page 1-9.
Note Your terminal must be in
Dial-up mode for dial-up
connections to work.
NCD ThinSTAR 300 User’s Guide A-3
Advanced Users Configuration Notes
Table A-1 Connection Manager Tasks
Task Action
Designating default connections
Configuring
autostart
connections
On the Configure tab, select the
connection you want as the default.
Display the Connection Startup panel by
clicking Startup. Click the Make the
selected connection your default
connection option and click OK.
On the Configure tab, select the
connection you want to start
automatically. Display the Connection
Startup panel by clicking Startup.
Click the Automatically start the selected
connection at startup option and click
OK.
Note An autostart connection also
functions as the default
connection. Designating a
different connection as the
default makes any autostart
connection revert to
non-autostart status.
When you log off an autostart
connection, the connection
restarts automatically, see
“Stopping autostart connections”
below.
Stopping autostart connections
On the Configure tab, select the autostart
connection you want to end. Display the
Connection Startup panel by clicking
Startup. Click the “Make the selected
connection your default connection.”
option and click OK.
A-4 NCD ThinSTAR 300 User’s Guide
AdvancedUsers Configuration Notes
Table A-1 Connection Manager Tasks
Task Action
Modifying Microsoft terminal client connections — changing Network Connection properties
On the Configure tab, select the
connection you want to modify. Display
the Properties panel by clicking Edit.
Use the Net Connections tab to change
the following attributes:
❏ Name: a description for the connection
❏ Server: the IP address or the name of
the Terminal Server host
❏ User Name: depending on what you
enter for the Domain:
— UserID of a local account set up on
a particular Terminal Server host.
— User ID of a global account set up
on a Domain Controller.
❏ Password: The password associated
with the user ID specified above.
❏ Domain:
— If the Terminal Server host belongs
to a Windows NT domain, and you
want users authenticated by the
Primary Domain Controller, enter
the Windows NT domain name.
— If the Terminal Server is not a
member of a Windows NT domain
and/or you want users
authenticated locally on that
server, enter the name of the
Terminal Server.
❏ Low speed connection: If the physical
connection to the Terminal Server is
througha low bandwidth line (WANor
serial), rather than over an ethernet
cable, check this box.
NCD ThinSTAR 300 User’s Guide A-5
Advanced Users Configuration Notes
Table A-1 Connection Manager Tasks
Task Action
Modifying Microsoft terminal client connections — changing connection Application properties
Modifying Citrix ICA Client connections
Modifying NCD Dial-Up Client connections
Deleting connections
On the Configure tab, select the
connection you want to modify. Display
the Properties panel by clicking Edit.
Use the Applications tab to change the
following attributes:
❏ Desktop: Select if you want the
standard Windows NT desktop to
display when connecting to the
Terminal Server host.
❏ File Name: select if you want a
particular application to display when
connecting to the Terminal Server host
On the Configure tab, select the
connection you want to modify. Display
the Citrix ICA Client’s utility for making
modifications by clicking Edit.
Make your changes and click OK.
On the Configure tab, select the
connection you want to modify. Display
the NCD Dial-Up Client’s utility for
making modifications by clicking Edit.
Make your changes and click OK.
On the Configure tab, select the
connection you want to delete, click
Delete.
Configuring Terminals
After initial configuration, you can modify all settings
using the Terminal Properties sheets. The following table
describes the tasks you can accomplish using Terminal
Properties and the steps to take.
A-6 NCD ThinSTAR 300 User’s Guide
AdvancedUsers Configuration Notes
Note Your system administrator may have set a
password in order to prevent you from
making changes to Terminal Properties. In
that case, the OK and Apply buttons are
grayed out (non-active), until you enter
the password through the Terminal
Properties > Management tab > Security...
panel.
If no password has been set, the OK and
Apply buttons are enabled and you can
make your changes without entering a
password.
Table A-2 Terminal Properties Tasks
Task Action
Displaying the NCD Terminal Properties panel
Making changes to Terminal Properties
Making changes to Terminal Properties when password protected
Modifying
mouse right or
left handedness
Press CTRL+ALT+END, (displays the NCD ThinSTAR Connection Manager), then press F2.
❏ Click Apply to apply changes
without closing the panel
❏ Click OK to apply changes and close
the panel
❏ Click Cancel to close the panel
without applying changes
You must enter the password each time
you make a change. Go to the
Management tab Security panel, enter
the password and click OK. The Apply
and OK buttons are enabled and you can
make your changes.
Do not use Terminal Properties. Make
these adjustments on the Terminal Server
through Start > Settings >
Control Panel > Mouse
.
NCD ThinSTAR 300 User’s Guide A-7
Advanced Users Configuration Notes
Table A-2 Terminal Properties Tasks
Task Action
Modifying the Desktop Area
Disabling DCHP IP Address Assignment
Reconfiguring
Name resolution
Designating the TMS (ThinSTAR Management Service) server
Configuring the
Citrix ICA Client
Enabling/
Disabling
terminal
Connection
Hotkeys
On the Terminal Properties > Display tab,
select the desired desktop area and click
the Test button. If the test pattern
appears correctly, click OK to apply the
setting.
On the Terminal Properties > Network
tab, select Specify an IP Address
and complete the data entry fields.
Note DCHP is enabled by
default.
On the Terminal Properties > Network
tab, display the Advanced Network
Settings panel by pressing the
Advanced Network button. Check or
clear the check boxes and specify the data
entry fields as needed.
Use the Terminal Properties > Management tab. Enter the IP Address or a host with a FQDN.
On the Terminal Properties > Management tab, display the Global ICA Client Settings panel by selecting Citrix ICA Client and clicking Configure. Make changes to:
❏ Default Hotkeys
❏ Preferences
❏ Server Location
Use the Terminal Properties > Management tab.
A-8 NCD ThinSTAR 300 User’s Guide
AdvancedUsers Configuration Notes
Table A-2 Terminal Properties Tasks
Task Action
Enabling/
Disabling
Upgrades over
Dial-up
Connections
Enabling/
Disabling the
Configure tab of
the Connection
Manager
Enabling/
Disabling the
French Terminal
Server
Connections
Changing the terminal to LAN or Dial-up mode
Setting Network speed
Use the Terminal Properties > Management tab. Check the Enable Connection Hot Keys option, click OK.
Use the Terminal Properties >
Management tab. Check the Display
NCD ThinSTAR Connection Manager’s
Configure Tab option, click OK.
Use the Terminal Properties >
Management tab. Check the Enable
French Terminal Server Connections
option, click OK.
❏ With the checkbox unchecked, you can
make RDP connections only to
non-French Terminal Servers.
❏ With the checkbox checked, you can
make RDP connections only to French
Terminal Servers.
Use the Terminal Properties >
Management tab Network Options
panel. Once you make the mode change
click OK. The Management tab
re-displays, click Apply and OK, the
terminal restarts for the change to take
effect.
Use the Terminal Properties > Management tab > Network Options panel.
Note Do not set your network
speed to over 10Mbps
unless you know you
have a 100Mbps hub.
NCD ThinSTAR 300 User’s Guide A-9
Advanced Users Configuration Notes
Table A-2 Terminal Properties Tasks
Task Action
Specifying a password for security purposes.
View main system components (Ethernet, IP Address, SubnetMask, etc.)
Use the Terminal Properties >
Management tab, click Security...
to display the Enter Password panel.
Click Change... to change the
password (you must know the old
password in order to enter a new one).
Display the Terminal Properties > Inventory tab.
A-10 NCD ThinSTAR 300 User’s Guide
Index
A
accessing
Connection Manager A-2
files 2-5
Terminal Properties A-6
adding connections 1-12
addresses, problems 3-3
application 1-1
autostart connections A-4
B
blank screen 3-4
C
cable connection, problems 3-2
changing to LAN or Dial-Up mode 1-10
client, definition 1-1
Configure tab, Connection Manager A-9
Connection Manager
displaying 1-11
initial display 1-3
procedure 1-5
connections
creating new A-3
deleting A-6
designating defaults and
autostarts A-4
dial-up 1-10
starting 1-12
stopping 1-12
ways to end A-2
copying files 2-7
creating
default and autostart connections A-4
dial-up connections 1-10
new connections A-3
new folders 2-7
D
DCHP IP address assignment A-8
default connections, creating A-4
deleted files, retrieval 2-3
desktop
icons 2-3
dial-up connections 1-10
display problems 3-4
displaying
Configure tab A-9
Connection Manager 1-11
Terminal Properties A-6
Documents, taskbar command 2-4
E
editing connections 1-12
error messages 3-5
F
files
accessing 2-5
moving/copying 2-7
Find, taskbar command 2-4
folders, creating new 2-7
FQDN 1-7
french terminal servers A-9
front panel LEDs blink 3-5
H
Help, taskbar command 2-4
host 1-8
hot keys 1-13
NCD ThinSTAR 300 User’s Guide Index-1
Index
I
ICA connections
configuring clients A-8
modifying A-6
icons, desktop 2-3
L
logging off terminals 1-13
Logoff, taskbar command 2-5
Logon panel, Windows NT 1-4
M
main system components,
viewing A-10
mouse right/left handedness A-7
moving files/windows 2-7
My Computer icon 2-3
N
Network Neighborhood icon 2-3
Network panel 3-2
O
online help, Windows NT 2-7
opening
Connection Manager 1-11
Terminal Properties A-6
P
printing, Windows NT 2-8
programs
bring window to front 2-4
running 2-6
starting/closing 2-4
Programs, taskbar command 2-4
published application 1-8
R
RDP connections
modifying connection
properties A-6
modifying network properties A-5
Recycle Bin icon 2-3
resizing windows 2-6
Run, taskbar command 2-5
running programs 2-6
S
safe boot mode 3-5
screens, problems 3-4
Settings, taskbar command 2-4
Setup Wizard
initial display 1-3
procedure 1-5
starting
connections 1-12
programs 2-4
stopping
autostart connections A-4
connections 1-12
switching to LAN or Dial-Up
mode 1-10
T
Terminal Properties A-6
terminals
logging off 1-13
not finding addresses 3-3
switching to LAN or Dial-Up
mode 1-10
thin client 1-1
troubleshooting
addresses 3-3
cable connection 3-2
front panel LEDs blink 3-5
Index-2 NCD ThinSTAR 300 User’s Guide
screens 3-4
terminal network cable 3-2
upgrades 3-3
U
unreadable screen 3-4
upgrade message 3-3
W
WBT 1-1
Web pages icon 2-3
windows
bring to front 2-4
moving 2-7
resizing 2-6
Windows messaging icon 2-3
Windows NT Explorer 2-5
WTS Connection Wizard
procedure 1-6
Index
NCD ThinSTAR 300 User’s Guide Index-3
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