Netviewer Support, Meet User Manual

Netviewer Support and Meet 5.03

Short Manual - Participant (Mac)

Start session

1. Download Netviewer Support/Meet from http://www.netviewer.com (Netviewer Support/Meet – Join

session). These links will be located in the top right-hand corner of the homepage.

2. You will receive the application as a Disk Image. Double-click on the Disk Image in order to mount it and

save Netviewer in the directory “Applications” or in a directory of your choice.

3. Double-click on Netviewer to start the application. A prompt for the session number will appear.

4. Enter the session number as communicated to you by the consultant or moderator.

5. Click on

• If you participate in a Netviewer Meet session, you will

join the session immediately.

6. If you participate in a Netviewer Support session, the

following security prompt will appear:

Connect

.

7. By clicking on

The Netviewer session can begin!

Yes

you will join the session and transfer your screen to your session partner .

Functions in the Netviewer Mini toolbar

At the beginning of the session the Mini toolbar is docked under the menu bar. You can freely position it on
any part of the screen.

Here you can…

• Change the direction of view

• Enable and disable remote control for the consultant

• Exit the session

www.netviewer.com

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Netviewer Support and Meet 5.03

Short Manual - Participant (Mac)

Direction of view

At the beginning of a Netviewer Meet session, the direction of view is selected at the moderator’s screen.
Only the moderator can change the direction of view by choosing a participant whose screen is to be
transferred instead. The participant’s screen, however, will only be transferred to the other participants after
having confirmed the security prompt.

At the beginning of a Netviewer Support session, the direction of view is pointed at the participant’s

screen. The first thing you see after starting the session and entering the session number is a security

prompt. Only after confirmation does Netviewer transfer the content of the screen to the consultant (see start
session).

How to change the direction of viewing during a Netviewer Support session:

Watch

• Click

• Click

Remote Control

in the Mini toolbar if you are in Show mode.

Show

in the Toolbar of the Netviewer Window if you are in Watch mode.

When using remote control, the consultant/moderator can remotely control any screen elements and
applications of your computer as well as the Netviewer Mini toolbar and dialogue boxes of the Netviewer
application by means of mouse clicks and keyboard shortcuts.

During a Netviewer Meet session, only the moderator can grant remote control rights to other participants
by choosing a participant whose computer is to be remotely controlled.

If you participate in a Netviewer Support session, you can enable remote control for the consultant if you are
in Show mode.

How to enable remote control for the consultant during a Netviewer Support session:

On

• Click

Revoke remote control from the consultant/moderator during a Netviewer Support or Meet session

You can revoke remote control from the consultant at any time.

• Press [Ctrl + Esc] - or

• click

for Remote control in the Netviewer Mini toolbar.

Off

for Remote control in the Netviewer Mini toolbar

Exit session

To exit a session, click

Have fun Netviewing!

www.netviewer.com

Quit

in the Mini toolbar.

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