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SENSOR4X1
User Manual
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NETSCOUT Systems SENSOR4X1 User Manual

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AirMagnet Enterprise Sensor 4 Seri es
SmartEdge Sensor
Table of Contents
Copyright ....................................................................................................................... 1
AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor ........................................ 2
Special Notes ............................................................................................................... 2
Introduction .................................................................................................................. 2
Product Package Content............................................................................................. 2
AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor ........................................... 2
Accessories .................................................................................................................. 3
Installation ..................................................................................................................... 4
External Antenna Port Assignments ............................................................................. 4
Installation .................................................................................................................... 5
Sensor Zero Configuration ......................................................................................... 5
Antenna Installation ................................................................................................... 7
Powering Up Sensors ................................................................................................... 9
Power Options .............................................................................................................. 9
Powering Up Directly via an 802.3af-Compliant Switch ............................................. 9
Status LEDs ............................................................................................................... 10
Specifications .............................................................................................................. 11
Electrical Specifications .............................................................................................. 11
Mechanical Specification ............................................................................................ 13
Environmental Specifications ..................................................................................... 14
Antennas .................................................................................................................... 14
External Antenna Model .......................................................................................... 14
Sensor RF Connectors (External Antenna Models) .................................................... 16
Bottom Cover ............................................................................................................. 16
Standards Compliance ............................................................................................... 17
Standards and Agency Compliance ........................................................................... 17
FCC Interference Statement ....................................................................................... 17
Industry Canada Statement ..................................................................................... 18
ii
Table of Contents
Déclaration d'Exposition de Radiation d'IC .............................................................. 19
EU Declaration of Conformity ..................................................................................... 19
EN 300 328 V1.7.1: (2006-10) ................................................................................. 19
EN 301 893 V1.5.1: (2008-12) ................................................................................. 19
CSA ......................................................................................................................... 21
Support ........................................................................................................................ 22
Hardware Warranty .................................................................................................... 22
Product Support ......................................................................................................... 23
Benefits of the Gold Support program include: ........................................................ 24
iii

Copyright

AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor. © 2012 Fluke Corporation, Inc. All rights reserved. This document is furnished under license and may be used or copied only in accordance
with the terms specified in the license. The content of this document is furnished for informational purposes only and should not be construed as a commitment on the part of AirMagnet. AirMagnet. reserves the right to modify the content of this user guide without notice.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form or by any means without the prior written consent of AirMagnet.
AIRMAGNET SHALL NOT BE HELD LIABLE FO R ERRORS, INACCURACIES, OR OMISSIONS THAT MAY EXIST IN THI S DOCUMENT; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS CONTENT.
AirMagnet® and AirWISE® are registered trademarks, and the AirMagnet logo is a trademark, of AirMagnet. All the other product names mentioned herein are trademarks or registered trademarks of their respective companies.
Fluke Networks 2575 Augustine Dr., Santa Clara, CA 95054 USA Compiled in the United States of America. May 2012.
1
Sensor Model
Features
AIRMAGNET SENSOR, 3X3 802.11n radio quantity 1, INTERNAL

AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor

Special Notes

AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor technical documentation (in PDF format) can be downloaded by registered customers from the "Documents / Downloads" section of their My AirMagnet account. See
http://airmagnet.flukenetworks.com/my_airmagnet/

Introduction

AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor represents the next generation in 3X3 11n sensor technology.
AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor is a new generation of the AirMagnet SmartEdge Sensor family. It features the new high performance 1.8 GHz ARM based processor, a 10/100/1000 MB Ethernet Base-T port with IEEE 802.3af Power over Ethernet (PoE) compliance, one or two 802.11n 3X3 3 stream 450mbps radios and a spectrum analyzer option.

Product Package Content

The product package contains the following items:
• One (1) printed AirMagnet Sensor Information Sheet
• One (1) AirMagnet Sensor
• Removable antennas (based on model configuration, see Sensor Product
Models)
• One mounting kit that includes (1) wall mounting bracket, two (2) wall
mounting anchors and two (2) wall mounting screws.
In case any of these items is missing or damaged, contact your AirMagnet product reseller or AirMagnet technical support immediately.

AirMagnet Enterpris e Sensor 4 Series SmartEdge Sensor

Product Models

SENSOR4-R1S0-I
ANTENNA.
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
Sensor Model
Features
AIRMAGNET SPECTRUM SENSOR, 3X3 802.11n radio quantity 1,
AIRMAGNET SENSOR, 3X3 802.11n radio quantity 2, INTERNAL
AIRMAGNET SPECTRUM SENSOR, 3X3 802.11n radio quantity 2,
AIRMAGNET SENSOR, 3X3 802.11n radio quantity 1, 4
AIRMAGNET SPECTRUM SENSOR, 3X3 802.11n radio quantity 1,
AIRMAGNET SENSOR, 3X3 802.11n radio quantity 2, 8
AIRMAGNET SPECTRUM SENSOR, 3X3 802.11n radio quantity 2,
SENSOR4-R1S1-I
SENSOR4-R2S0-I
SENSOR4-R2S1-I
SENSOR4-R1S0-E
SENSOR4-R1S1-E
SENSOR4-R2S0-E
SENSOR4-R2S1-E
INTERNAL ANTEN N A.
ANTENNA.
INTERNAL ANTEN N A.
EXTERNAL ANT ENNAS.
4 EXTERNAL ANTENNAS.
EXTERNAL ANT ENNAS.
8 EXTERNAL ANTENNAS.

Accessories

Sold separately:
• AM/A5032 802.3af-compliant Power over Ethernet (PoE) adapter.
PowerDsine PD-3501/AC [PN 3536079]
• AM/A5033 UPA [PN 3536101]
• Cable Kit-Sensor 4: CD with USB to RS-232 driver 3; DB9 male/female
right angle adapter; DB9 Null Modem Serial Cable; USB to DB9 Serial Adapter [PN 4221929]
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Sensor Model
Port Assignments
SENSOR4-R1S0-E
P1-WLAN0-Ch0, P3-WLAN0-Ch1, P5-WLAN0-Ch2
SENSOR4-R1S1-E
P1-WLAN0-Ch0, P3-WLAN0-Ch1, P5-WLAN0-Ch2, P7-Spectrum
P1-WLAN0-Ch0, P3-WLAN0-Ch1, P5-WLAN0-Ch2, P4-WLAN1-Ch0,
P1-WLAN0-Ch0, P3-WLAN0-Ch1, P5-WLAN0-Ch2, P4-WLAN1-Ch0,

Installation

External Antenna Port Assignments

Use the following table and associated diagram to determine antenna port assignments for each external antenna sensor model.
WLAN0 = 1st radio WLAN1 = 2nd radio
SENSOR4-R2S0-E
SENSOR4-R2S1-E
P6-WLAN2-Ch1, P8-WLAN2-Ch2
P6-WLAN2-Ch1, P8-WLAN2-Ch2, P7-Spectrum
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Installation

Installation

Sensor Zero Configuration

The sensor comes with a zero configuration feature that enables users to place the Sensor on their network and have it automatically find and connect to the AirMagnet Enterprise Server without having to configure the Sensor first. This concept simplifies the process of configuring and managing Sensors during deployment. It also reduces the overhead during regular maintenance cycles.
To take advantage of the Sensor zero configuration feature, the user must enable the zero configuration feature on the AirMagnet Enterprise Server. This feature also carries over to the Sensor properties screen on the AirMagnet Enterprise Console. The user can change the Sensor’s shared secret key from the Console and have it automatically forwarded to the Sensor.
For more information on sensor zero configuration, see the AirMagnet Enterprise User Guide.
Note: For better performance, the sensor should be installed where maximum field of view (FOV) can be achieved. This means that it should be deployed in places where it can cover as large an area as possible with little or no obstruction. The instructions below show how to install the sensor using the mounting bracket.

Mounting the Sensor Using the Mounting Bracket

The sensor can be mounted on any surface, such as a wall or ceiling, using the AirMagnet Sensor Mounting Bracket kit.
1. Place the bracket horizontally so the screw-hole panels are flush against the surface.
2. Attach the bracket to the surface using one screw anchor and one screw in the top screw-hole panel and one screw anchor and one screw in the bottom screw-hole panel.
3. Place the bottom side of the sensor over the bracket at a 45 degree angle between the two circular clips as shown.
4. Rotate the sensor until the sensor snaps into plac e .
To remove the sensor from the bracket, depress the flexible clip and rotate the sensor.
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor

Installing the Sensor on a T-Rail

The ceiling of a building is an ideal place for installing the sensor in terms of FOV. You can place the Sensor anywhere on a T-rail on the ceiling using the integrated T-rail clip.
1. Place the bottom side of the sensor over the T-rail at a 45 degree angle between the two circular clips as shown.
2. Rotate the sensor until the sensor snaps into plac e.
To remove the sensor from the T-rail, depr ess the flexible clip and rotate the sensor.
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Installation

Antenna Installation

1. Screw on the supplied antennas to the RP-TNC connectors on the sensor side plates.
2. Position the antenna angles as shown in the following "Antenna Angle Positioning" section.
3. Hand tighten the antenna to the sensor while maintaining the angles depicted.
4. Apply a small amount of Loctite or similar adhesive in the antenna joint (elbow) to maintain antenna angle positioning during and after sensor installation.
Antenna Angle Positioning
The following images indicate the recommended antenna positions for optimum performance.
Note: With an antenna installed, as the antenna is rotated, it will click into position at each 45 degree point in its rotation.
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
8

Powering Up Sensors

Power Options

Customers deploying AirMagnet Enterprise can power their AirMagnet sensors using a standard Ethernet cable, thus avoiding the need to run the standard electrical wiring to each and every individual sensor. AirMagnet offers two Power over Ethernet (PoE) options, and customers can typically make their own choice based on the quality of the switch to which their AirMagnet sensors will be connected.

Powering Up via an 802.3af-Compliant PoE Injector

To power up sensor via an 802.3af-compliant PoE Injector:
1. Connect the PoE injector (via the Data Only port) to a network switch or hub, using a 10/100 Ethernet cable.
2. Connect the PoE injector (via the Power and Data port) to the sensor using another 10/100 Ethernet cable.
3. Plug the PoE power cord into an electrical outlet.

Powering Up Directly via an 802.3af-Compliant Switch

To power up the sensor directly via an 802.3af-compliant switch: Connect the sensor to an IEEE 802.3af-compliant network switch (e.g., a Cisco Catalyst 3560 Series PoE-24) using a 10/100 Ethernet cable.

Powering Up via +12 volt Power Supply

Use AM/A5033 UPA (sold separately). Note: For 12 volt power supply, use only AM/A5033 UPA supplied by or authorized by Fluke.
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
LED
Color
Description
Solid – Power on Normal
Green Flashing – WiFi radio 1 RX mode
Green Flashing – WiFi radio 2 RX mode
Spectrum Analyzer – USB port
Flashing – LAN is up and working.

Status LEDs

Power Blue
WLAN1 Green/Orange
WLAN2 Green/Orange
SA Red
Flash – sensor on but not ready – configuration. OFF – no power
Orange Flashing – WiFi radio 1 TX mode OFF – No WiFi 1 radio installed or sensor off
Orange Flashing – WiFi radio 2 TX mode OFF – No WiFi 2 radio installed or sensor off
Flashing – spectrum not ready – configuration Solid – On ready. Off – no spectrum installed sensor off
LAN Yellow
10
Off – No traffic or sensor off
Specification
Detail
Operating Voltage
12VDC +/- 5%; 48V+/-10% (802.3af PoE)
Current Consumption
Max. 850 mA (12VDC); 210mA(48V PoE)
Processor
Marvell 88F6282, 1.86 GHz
Atheros 9380 Mini-PCIe, Dual-band 802.11 System Memory
256MB DDR3
Input Power Requirement
PoE 802.3af Compliant or +12VDC
802.11an/gn 3SS
802.11n: dual band, same as 802.11a and

Specifications

Electrical Specifications

WiFi Silicon
Data Rates
n/a/b/g 3 spatial stream. Commercial Temp
HT20 MCS 0-23 : 216.7 Mbps max HT40 MCS 0-23 : 450 Mbps max
802.11a : 6, 9, 12, 18, 24, 36, 48, 54Mbps
802.11g :6, 9, 12, 18, 24, 36, 48 & 54Mbps
802.11b :1, 2, 5.5, 11Mbps
802.11b/g
802.11a:
Frequency Band (for operating in US, frequency is fixed in US band, user cannot select other bands)
5.15~5.25GHz, 5.25~5.35GHz,
5.47~5.725GHz, 5.725~5.875GHz
802.11b/g:
2.412~2.462GHz(US)
2.412~2.472GHz(Europe ETSI)
2.457~2.462GHz(Spain)
2.457~2.472GHz(France)
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
Specification
Detail
802.11n: 5 GHz band
-63dBm @ 135Mbps
-61dBm @ 270Mbps
-59 dBm @ 450Mbps
802.11n: 2.4 GHz band
-63dBm @ 130Mbps
-61dBm @ 270Mbps
-59 dBm @ 450Mbps
802.11a:
-85dBm @ 6Mbps
-86dBm @ 9Mbps
Receive Sensitivity (Typical)
-85dBm @ 12Mbps
-83dBm @ 18Mbps
-78dBm @ 36Mbps
-73dBm @ 48Mbps
-82dBm @ 24Mbps
-72dBm @ 54Mbps
802.11b/g:
-81dBm @ 2Mbps
-87dBm @ 6Mbps
-85dBm @ 9Mbps
-85dBm @ 11Mbps
-85dBm @ 12Mbps
-84dBm @ 18Mbps
-84dBm @ 24Mbp
-81dBm @ 36Mbps
-73dBm @ 48Mbps
-74dBm @ 54Mbps
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Specification
Detail
802.11n: 5 GHz band
14~15dBm @ 135Mbps
Item
Detail
- Seismic vibration PCB/Daughter-card/antenna connector
Max. Dimensions: WxLxH = 7.5” x 7.5” x 1.5”.
Status LEDS
Qty. 5. POWER, WLAN1, WLAN2, SA and LAN
10/100/1000Mbps RJ45 with Built-In 802.3af POE
9~11dBm @ 270Mbps 7~10dBm
@ 450Mbps
802.11n: 2.4 GHz band
17dBm @ 135Mbps
@ 270Mbps
12dBm 11dBm @ 450Mbps
Specifications
Transmit Output Power (Typical)

Mechanical Specification

Mechanical
802.11a:
14~15dBm @ 6-24Mbps 14~15dBm @ 36Mbps 11~13dBm @ 48Mbps 11~12dBm @ 54Mbps
802.11g:
16dBm for all rates
802.11b:
18dBm for all rates
resiliency
- Integrated mounting bracket on bottom cover of housing.
Housing Size & Weight
Weight: Internal Antenna model: 15.8 oz, External Antenna w/8 antennas attached: 29.5 oz
LAN Port
Compliance
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
Item
Detail
External Connector required, DB-9 male, RS-232 null External Switch
Reset switch
DC in Connector
DC power input jack.
RP-TNC for external models only.
Internal models PCB antenna: Qty 3, 6, or 7 depending on
Item
Detail
Operating Storage Temperature
-40º to 158º F (-40º to 70ºC)
10 to 90% humidity (non-condensing) (DC power adapter
Specification
Detail
Standard
IEEE 802.11 a/b/g/n wireless LAN
Serial Port
RF Connector
Standard Antenna (Dual Band 2.4G/5G)
modem
internal antenna model. External models SWIVEL R-TNC PLUG omnidirectional
dipole: Qty. 4 or 8 depending on external antenna model.

Environmental Speci fi c at ions

Temperature
Operating Humidity
32º to 131ºF (0º to 55ºC)
exclude)

Antennas

External Antenna Model

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Specification
Detail
Length
143.5 mm (approximately 5.65 in.)
Color
White
Operating Frequency: 2.4 ~ 2.4835 & 5.15 ~ 5.35 & 5.725 ~ 5.85 GHz
Polarization Type: Linear
Connector: RP-TNC(M)
Coaxial Cable: MIL-C-17 RG-178 B/U
Specification
Detail
Standard
IEEE 802.11 a/b/g/n wireless LAN
Length x Width
2" X 0.65"
Radiation Type: Toroidal Antenna gain:
Specifications
Electrical
Mechanical
Raw Material
2.0 dBi max (2.4 ~ 2.4835 GHz)
2.3 dBi max (5.15 ~ 5.35 G Hz)
1.0 dBi max (5.725 ~ 5.85 GHz) Impedance: 50 Ohm nominal V.S.W.R.: 2.0:1 max.
Core: N/A
Housing: TPU Hinge: Polycarbonate

Internal Antenna Model

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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
Specification
Detail
Operating Frequency: 2.4 ~ 2.4835 & 5.15 ~ 5.35 & 5.725 ~ 5.85 GHz
Polarization Type:Vertical, Omni directional Antenna gain:
0.9 dBi max (2.4 ~ 2.4835 GHz)
Electrical
3.1 dBi max (5.15 ~ 5.35 GHz)
4.8 dBi max (5.725 ~ 5.85 GHz) Impedance: 50 Ohm nominal V.S.W.R.: 2.0:1 max.

Sensor RF Connectors (Ext er na l Antenna Models)

The sensor comes with 4 or 8 reverse polarity RP-TNC RF connectors (depending on model purchased).

Bottom Cover

The sensor has an integrated T-rail mounting clip. It also has an embedded safety nut for attaching extra safety cabling to conform to OSH PD standards
16
Item
Detail
RoHS lead free.

Standards Compliance

Standards and Agency Compliance

All products to be certified or tested to the following:
CE (EN 300 328/ EN 301 489/ EN 301 893/ EN 60950) FCC Part 15B/C/E, ANSI/UL 60950-1-2011
Compliance
IC, CSA 60950-1-07, Including AMD1 CB Scheme report covering IEC 60950-1:2005+A1, EN 60950-
1:2006+A1+A11 and/or A12 Russia FSB Certificatio n

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
For operation within 5.15 ~ 5.25GHz frequency range, it is restricted to indoor environment.
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.
Sensor4 with Embedded type antenna and maximum antenna gain is 4.8 dBi in 5 GHz and 2.0 dBi in 2.4 GHz.

Industry Canada Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IC Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

Industry Canada Interference Statement

The device for the band 5150-5250 MHz is only for indoor usage to reduce potential for harmful interference to co-channel mobile satellite systems;The maximum antenna gain
3.1 dBi permitted (for devices in the bands 5250-5350 MHz and 5470-5725 MHz) to comply with the EIRP limit.
In addition, users should also be cautioned to take note that high- power radars are allocated as primary users (meaning they have priority) of the bands 5250-5350 MHz and 5650-5850 MHz and these radars could cause interference and/or damage to LE­LAN devices.

Industrie Déclaration de Canada

Cet artifice se plie à RSS-210 de l'Industrie les Règles du Canada. L'opération est soumise aux deux conditions suivantes : (1) Cet artifice peut ne pas provoquer l'interférence malfaisante et (2) cet artifice doit accepter n'importe quelle interférence reçue, en incluant l'interférence qui peut provoquer l'opération indésirable.
18
Standards Compliance

Déclaration d'Exposition de Radiation d'IC

Cet équipement se plie aux limites d'exposition IC de radiation présentées pour un environnement non maîtrisé. Cet équipement devrait être installé et fait marcher avec la distance minimale 20 centimètres entre le radiateur et votre corps.

Industrie Déclaration d'Interférence de Canada

L'artifice pour la bande 5150-5250 MHz est seulement pour l'usage en salle pour réduire le potentiel pour l'interférence malfaisante au radiotéléphone de co-canal les systèmes satellites; l'antenne maximum gagne 3.1 dBi permis (pour les artifices dans les bandes 5250-5350 MHz et 5470-5725 MHz) pour se plier à la limite d'EIRP.
En plus, on devrait aussi avertir des utilisateurs de prendre des notes que haut - les radars de pouvoir sont alloués comme les utilisateurs primaires (le sens ils ont la priorité) des bandes 5250-5350 MHz et 5650-5850 MHz et ces radars pourraient provoquer l'interférence et-ou nuire aux artifices LE-LAN.

EU Declaration of Conformi ty

This device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the R&TTE Directive 1999/5/EC:

EN60950-1: (2006)

Safety of Information Technology Equipment.

EN63211: 2008

Product standard to demonstrate the compliance of radio base stations and fixed terminal stations for wireless telecommunication systems with the basic restrictions or the reference levels related to human exposure to radio frequency electromagnetic fields (110MHz -40 GHz) - General public.

EN 300 328 V1.7.1: (2006-10)

Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband Transmission systems; Data transmission equipment operating in the 2,4 GHz ISM band and using spread spectrum modulation techniques; Harmonized EN covering essential requirements under article 3.2 of the R&TTE Directive.

EN 301 893 V1.5.1: (2008-12)

Broadband Radio Access Networks (BRAN);5 GHz high performance RLAN; Harmonized EN covering essential requirements of article 3.2 of the R&TTE Directive.
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor

EN 301 489-17 V2.1.1 ( 2009-05)

Electromagnetic c ompat ibility and Radio spectrum Matters (ERM); ElectroMagnetic Compatibility (EMC) standard for radio equipment; Part 17: Specific conditions for 2,4 GHz wideband transmission systems, 5 GHz high performance RLAN equipment and 5,8 GHz Broadband Data Transmitting Systems.
This device is a 2.4 GHz wideband transmission system (transceiver), intended for use in all EU member states and EFTA countries, except in France and Italy where restrictive use applies.
In Italy the end-user should apply for a license at the national spectrum authorities in order to obtain authorization to use the device for setting up outdoor radio links and/or for supplying public access to telecommunications and/or network services.
This device may not be used for setting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 – 2483.5 MHz. For detailed information the end-user should contact the national spectrum authority in France.
20
Standards Compliance
CSA
21

Support

Hardware Warranty

LIMITED WARRANTY AND LIMITATION OF LIABILITY Each fluke networks product is warranted to be free from defects in material and
workmanship under normal use and service unless stated otherwise herein. The warranty period for the mainframe is one year and begins on the date of purchase. Parts, accessories, product repairs and services are warranted for 90 days, unless otherwise stated. Ni-Cad, Ni-MH and Li-Ion batteries, cables or other peripherals are all considered parts or accessories. The warranty extends only to the original buyer or end user customer of a Fluke networks authorized reseller, and does not apply to any product which, in Fluke Networks’ opinion, has been misused, abused, altered, neglected, contaminated, or damaged by accident or abnormal conditions of operation or handling. Fluke Networks warrants that software will operate substantially in accordance with its functional specifications for 90 days and that it has been properly recorded on non-defective media. Fluke networks does not warrant that software will be error free or operate without interruption.
Tools and test sets and other identified products are subject to the different warranties in the matrix below or subject to other warranty terms and conditions that are provided with certain products. The Tools and test set and AirMagnet products are not field serviceable and customers should return them directly to Fluke Networks customer support services for all repairs. Certain products, because of their applications, can be supported for non-warranty maintenance by our customers. Some documentation and replacement components are available for purchase from Fluke Networks.

Product Warranty period

Impact Tools and D-Impactor™ Five Pair impact tools (blades excluded, Can Wrench, Probe Pic
Lifetime
TS®40 Series Test Sets TS®52 Pro Test Sets
3 years
Butt-in telephone test sets (TS®40 Series excluded), Pro3000™ Analog Tone & Probe, ADSL Splitter, Modular Adapters, Coax Strippers, Cable Strippers, Modular Crimper, Need-L-Lock™ crimping pliers, TS®100 Cable Fault Finder, TS®90 Cable Fault Finder, TS®250 ISDN Test Set, TS®1200 ADSL/POTS Test Set, JackRapid™ Punchdown Tool (excludes bladehead), SpotCheck™ ADSL Presence Tester
18 months
Electrician’s Snips, D-Snips™ Sciss ors, Cable Splicing Knife
22
Support
90 days
AirMagnet Express Field Kit 90 days (netbook batteries not included) Fluke Networks authorized resellers shall extend this warranty on new and unused
products to end-user customers only but have no authority to extend a greater or different warranty on behalf of Fluke networks. Warranty support is available only if product is purchased through a Fluke Networks authorized sales outlet or Buyer has paid the applicable international price. To the extent permitted by law, Fluke Networks reserves the right to invoice Buyer for repair/ replacement when a product purchased in one country is submitted for repair in another country.
Fluke Networks warranty obligation is limited, at Fluke Networks option, to refund of the purchase price, free of charge repair, or replacement of a defective product which is returned to a Fluke Networks authorized service center within the warranty period.
To obtain warranty service, contact your nearest Fluke Networks authorized service center to obtain return authorization information, then send the product to that service center, with a description of the difficulty, postage and insurance prepaid (FOB destination). Fluke Networks assumes no risk for damage in transit. Following warranty repair, the product will be returned to Buyer, transportation prepaid (FOB destination). If Fluke Networks determines that failure was caused by neglect, misuse, contamination, alteration, accident or abnormal condition of operation or handling, or normal wear and tear of mechanical components, Fluke Networks will provide an estimate of repair costs and obtain authorization before commencing the work. Following repair, the product will be returned to the Buyer transportation prepaid and the Buyer will be billed for the repair and return transportation charges (FOB Shipping point).
THIS WARRANTY IS BUYER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FLUKE NETWORKS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTI AL DAMAGES O R LOSSES, INCLUDING LOSS OF DATA, ARISING FROM ANY CAUSE OR THEORY.
Since some countries or states do not allow limitation of the term of an implied warranty, or exclusion or limitation of incidental or consequential damages, the limitations and exclusions of this warranty may not apply to every buyer. If any provision of this Warranty is held invalid or unenforceable by a court or other decision-maker of competent jurisdiction, such holding will not affect the validity or enforceability of any other provision.
For Gold Support, see the Gold Support information page. PO Box 777, Everett, WA 98206-0777, USA

Product Support

Fluke Networks' Gold Support is our comprehensive support and maintenance program that offers expanded coverage for all AirMagnet products.
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AirMagnet Enterprise Sensor 4 Series SmartEdge Sensor

Benefits of the Gold Support program include:

• Access to live 24 X 7 technical support.*
• Highly trained technical experts to help with product installation,
configuration, best practices & troubleshooting on call 24 hrs a day including weekends and through the night.
• Multilingual technical support team.**
• Free software updates/upgrades (new features and product
enhancements) when available.
• Hardware support, repair and replacement for AirMagnet products.***
• Free access to "AirMagnet Certified Professional" web-based training for
certain AirMagnet products.
* Except United States holidays (New Years Day, Memorial Day, Labor Day, 4th of July, Thanksgiving, Christmas)
** Multilingual support not available on weekends *** Must meet terms and conditions as defined in the hardware warranty

Contact Customer Support

• Navigate to http://airmagnet.flukenetworks.com/my_airmagnet/ and log in
to My AirMagnet to access the “Exclusive” Gold- member only phone numbers for your region.
• Submit a support request:
http://airmagnet.flukenetworks.com/support/submit-report.php
• Send email to support@AirMagnet.com.
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