ISO
9001
Certified Company
QUALITY MANAGEMENT
SYSTEM MANUAL
QUALITY
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A. COMPANY BACKGROUND _________________________________________________________ 4
1.0 SCOPE OF QUALITY MANAGEMENT SYSTEM __________________________________________ 5
2.0 REFERENCES ____________________________________________________________________ 5
3.0 DEFINITIONS ___________________________________________________________________ 5
4.0 QUALITY MANAGEMENT SYSTEM __________________________________________________ 5
4.1 General Requirements _________________________________________________________________ 5
4.2 Documentation Requirements __________________________________________________________ 6
4.2.1 General __________________________________________________________________________________ 6
4.2.2 Quality Manual ____________________________________________________________________________ 6
4.2.3 Control of Documents and Data Control ______________________________________________________ 8
4.2.4 Control of Records _________________________________________________________________________ 9
5.0 MANAGEMENT RESPONSIBILITY __________________________________________________ 10
5.1 Management Commitment ____________________________________________________________ 10
5.2 Customer Focus _____________________________________________________________________ 10
5.3 Quality Policy _______________________________________________________________________ 10
5.4 Planning ___________________________________________________________________________ 11
5.4.1 Quality Objectives __________________________________________________________________________ 11
5.4.2 Quality System Planning _____________________________________________________________________ 11
5.5 Responsibility, Authority and Communication _____________________________________________ 12
5.5.1 Responsibility and Authority __________________________________________________________________ 12
5.5.2 Management Representative _________________________________________________________________ 12
5.5.3 Internal Communication _____________________________________________________________________ 13
5.6 Management Review _________________________________________________________________ 13
5.6.1 General ___________________________________________________________________________________ 13
5.6.2 Review Input ______________________________________________________________________________ 13
5.6.3 Review Output _____________________________________________________________________________ 14
6.0 RESOURCE MANAGEMENT _______________________________________________________ 14
6.1 Provision of Resources ________________________________________________________________ 14
6.2 Human Resources ___________________________________________________________________ 14
6.2.1 General ___________________________________________________________________________________ 14
6.2.2 Competence, Awareness and Training __________________________________________________________ 14
6.3 Infrastructure _______________________________________________________________________ 15
6.4 Work Environment ___________________________________________________________________ 15
7.0 PRODUCT REALIZATION _________________________________________________________ 15
7.1 Planning of Product Realization ________________________________________________________ 15
7.2 Customer-related Processes ___________________________________________________________ 16
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7.2.1 Determination of Requirements Related to the Product ____________________________________________ 16
7.2.2 Review of Requirements Related to the Product __________________________________________________ 16
7.2.3 Customer Communication____________________________________________________________________ 17
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7.3 Design and Development _____________________________________________________________ 17
7.3.1 Design and Development Planning _____________________________________________________________ 17
7.3.2 Design and Development Input ________________________________________________________________ 18
7.3.3 Design and Development Output ______________________________________________________________ 18
7.3.4 Design and Development Review ______________________________________________________________ 18
7.3.5 Design and Development Verification __________________________________________________________ 19
7.3.6 Design and Development Validation ____________________________________________________________ 19
7.3.7 Control of Design and Development Changes ____________________________________________________ 19
7.4 Purchasing _________________________________________________________________________ 19
7.4.1 Purchasing Process _________________________________________________________________________ 19
7.4.2 Purchasing Information ______________________________________________________________________ 20
7.4.3 Verification of Purchased Product _____________________________________________________________ 21
7.5 Production and Service Operations______________________________________________________ 22
7.5.1 Control of Production and Service Provision _____________________________________________________ 22
7.5.2 Validation of Processes for Production and Service Provision ________________________________________ 22
7.5.3 Identification and Traceability_________________________________________________________________ 22
7.5.4 Customer Property _________________________________________________________________________ 23
7.5.5 Preservation of Product ______________________________________________________________________ 23
7.6 Control of Inspection, Measuring, and Test Equipment ______________________________________ 23
8.0 MEASUREMENT, ANALYSIS and IMPROVEMENT ______________________________________ 24
8.1 General ____________________________________________________________________________ 24
8.2 Monitoring and Measurement _________________________________________________________ 26
8.2.1 Customer Satisfaction _______________________________________________________________________ 26
8.2.2 Internal Audit ______________________________________________________________________________ 26
8.2.3 Monitoring and Measurement Processes ________________________________________________________ 27
8.2.4 Monitoring and Measurement of Products ___________________________________________________ 27
8.3 Control of Nonconforming Product ______________________________________________________ 27
8.4 Analysis of Data _____________________________________________________________________ 28
8.5 Improvement _______________________________________________________________________ 29
8.5.1 Continual Improvement _____________________________________________________________________ 29
8.5.2 Corrective Action and 8.5.3 Preventive Action ____________________________________________________ 29
9.0 Revision History ________________________________________________________________ 30
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A. COMPANY BACKGROUND
Net Safety Monitoring Inc. designs, develops and manufactures industrial safety monitoring
equipment. Focusing on industrial facilities and personnel, our products provide protection against
plant safety hazards. Our safety systems are meticulously designed and manufactured at our state-ofthe-art Calgary facility where we distribute these products to both the Canadian and international
markets. Net Safety is a part of Rosemount Analytical (RA) business group of Emerson Electric Co.
Emerson Corporate office is located in St. Louis, Missouri, USA.
We believe that our products are innovative, and offer excellent performance and reliability at a
reasonable cost. We provide three levels of protection against plant safety hazards:
1. Combustible and toxic gas monitors,
2. Smoke and flame monitors,
3. Voice communication and video monitoring capabilities.
This Quality Manual describes the quality system that is in effect at our Calgary location. If you
require more information on Net Safety Monitoring Inc., our products or services, please contact us
at:
Net Safety Monitoring Inc.
Calgary, Alberta. Canada.
Phone: 403-219-0688
Fax: 403- 219-0694
WWW: http://www.net-safety.com
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1.0 SCOPE OF QUALITY MANAGEMENT SYSTEM
The scope of the Net Safety Monitoring quality system is the design and manufacturing of gas and
fire monitoring equipment for industrial locations.
2.0 REFERENCES
• CAN/CSA-ISO 9000-00 Quality Management Systems: Fundamentals and Vocabulary
• CAN/CSA-ISO 9001-00 (ISO 9001:2008) Quality Management System - Requirements
• ISO/IEC 80079-34 Explosive atmospheres (Edition 1.0 2011-04) – Application of quality
systems for equipment manufacturer (hereinafter “Ex”).
3.0 DEFINITIONS
For the purpose of this document, the definitions given in ISO 9001:2008 and ISO 8402 apply.
4.0 QUALITY MANAGEMENT SYSTEM
4.1 General Requirements
Net Safety Monitoring shall establish, document, implement and maintain a quality system and
continually improve its effectiveness in accordance with the standards referenced in section 2.0.
Net Safety Monitoring shall:
1. Determine the processes needed for the quality management system and their application
throughout the company.
2. Determine the sequence and interaction of these processes.
3. Determine criteria and methods needed to ensure that both operation and control of these
processes are effective.
4. Ensure the availability of resources and information necessary to support the operation and
monitoring of these processes.
5. Monitor, measure where applicable, and analyze these processes.
6. Implement actions necessary to achieve planned results and continual processes
improvements.
7. Ensure that the product conforms to the Ex certificate and technical documentation.
Net Safety Monitoring shall exercise controls on any processes that are being outsourced to subcontractors to ensure that the requirements are met, when applicable. The type and extent of control
to be applied to these outsourced processes shall be defined within the quality management system.
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4.2 Documentation Requirements
4.2.1 General
To ensure that products and processes conform to specified requirements, Net Safety Monitoring has
established:
1. documented statements of a quality policy and functional objectives
2. a quality system manual
3. documented procedures and records required by standards listed in section 2.0
4. documents, including records, determined by the organization to be necessary to ensure the
effective planning, operation and control of its processes and
5. and ensuring these documents, objectives, plans and standards are current
4.2.2 Quality Manual
Net Safety Monitoring will establish a QMS Manual that will include the:
1. scope of the quality management system and justification for any exclusion.
2. descriptions of the processes of the QMS and their interaction.
3. documented procedures or references to them.
The application, sequence and interaction of the processes that make up our quality management
system is shown in the flow diagram on Fig. 1.
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Tier
Type of Document
Description
1
QMS Manual
In compliance with standards listed in section 2.0, the
2
Procedures & forms
Supporting the policies for quality, procedures indicate who
At Net Safety
procedures are in the form of work
3
Work Instructions
Define how work is done. They provide specific details and
4
Quality Records
Used to capture information or data.
SYSTEM MANUAL
Net Safety Monitoring documentation is managed and controlled electronically. A four-tier electronic
documentation system is used:
Quality Management System Manual contains Net Safety
Monitoring policies for quality. It covers the purpose and
scope, responsibilities and further descriptions of activities
to support the policy, and interaction between processes.
does what, where, when and why.
Monitoring,
instructions, flow charts, visual aids or supporting matrices.
specifications to complete specific activities.
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4.2.3 Control of Documents and Data Control
Net Safety Monitoring controls documents and data that relate to the internal quality system and the
requirements of the standards listed in section 2.0 to ensure that revisable data and the most
applicable issues of documents that are in use are controlled.
1. All Net Safety Monitoring Personnel are responsible for ensuring that they use only
documents that are current and up to date.
2. When a document is required, it is created with input from the departments or functions
responsible for the process being documented. Before release, authorized personnel review it
for adequacy.
3. Existing documents will go through reviews, updates and re-approval as needed.
4. A master list of Net Safety Monitoring controlled documents will be maintained. Latest
revisions of documents will be controlled and be readily available for all personnel to access.
Hard copies of engineering documents are not within the list of controlled documents.
5. Documents will be maintained to ensure legibility.
6. Obsolete or invalid documents are promptly removed from manufacturing use when no
longer required. Relevant documents are identified and archived for knowledge preservation
and retained for legal purposes.
7. Procedures will be established to describe how changes in documents maintained in
computerized systems are made and controlled.
8. Equipment documents and organization’s documents will be controlled.
9. Documents procedures will ensure that information contained within organization’s
documents is compatible with equipment documents. The organization will not initially
approve of subsequently amended related drawings unless they are in compliance with the
schedule drawings.
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10. The quality system will ensure that no factor (type, characteristic, position, etc.) defined within
the EC type examination certificate and technical documentation (e.g. schedule drawings) is
modified.
11. There will be a documented system that refers to all related drawings to the relevant schedule
drawings.
12. Where there are common schedule drawings associated with more than one EC type-
examination certificate, there will be a documented system to ensure simultaneous
supplementary action in the event of an amendment to such drawings.
13. Where an organization also has drawings for products not intended for use in potentially
explosive atmospheres then the organization will have a system that enables both the related
drawings and scheduled drawings to be clearly identified.
14. The organization will document which notified body is responsible for the quality system
notification for each EC type-examination certificate.
15. Where equipment documents or organization’s documents are passed to a third party, they
will be provided in a way that is not misleading.
16. There will be an annual verification of all Ex related certificates, standards, regulation and
other external specification to ensure conformance or validity by Certification Specialist.
Supportive Documents:
WPQ-0000 Procedure Template
WPQ-0001 Document Outline Procedure
WPQ-0002 Control of Document
Master Docs Listing Matrix
WI-0110 Annual Review of Ex Document
4.2.4 Control of Records
Net Safety Monitoring maintains quality records to demonstrate conformance to requirements and to
provide evidence of an effective operation of the quality system.
Records will be kept legible, readily retrievable and stored in an environment that prevents damage
or deterioration (primarily kept electronically) and in confidence.
Net Safety Monitoring requirements for accessing, filing, storing, protection, retrieval, retention time
and the disposition of our identified quality records are documented as per Control of Quality
Records procedure.
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Total customer satisfaction is our primary goal.
Quality is everyone’s responsibility.
We apply continuous improvement to all that we do
SYSTEM MANUAL
4.3 Control of Data
When computers or automated equipment are used for the acquisition, processing, recording,
reporting, storage or retrieval of quality related documents and records, Net Safety will ensure:
1. Procedures will be established and implemented for protection of data. Such procedures will
include, but will not be limited to, integrity and confidentiality of data entry or collection, data
storage, data transmission and data processing.
2. Computers and automated equipment will be maintained to ensure proper functioning and
are provided with the environmental and operating conditions necessary to maintain the
integrity of tests/calibrations.
Supportive Document:
WPQ-0003 Control of Records
WPA-0006 Electronic data backup
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5.0 MANAGEMENT RESPONSIBILITY
5.1 Management Commitment
Net Safety Monitoring management strives to achieve the quality and business goals. The company
executives show their commitment and support of the quality system as described in this manual and
the Strategic Business Plan set by corporate Rosemount Analytical (RA) management.
5.2 Customer Focus
To best serve our customers, Net Safety Monitoring is committed to the standards listed in section 2.0
through our quality management system. Senior management shall ensure that customers are
satisfied with the services and products provided, and that the importance of meeting the customers’
requirements along with statutory and regulatory requirements is communicated through the
company.
5.3 Quality Policy
Management, in accordance with our organizational goals and the needs of our customers, has
defined the policies and objectives for quality at Net Safety Monitoring. All personnel at Net Safety
Monitoring are committed to the quality of its processes, products and services.
Rosemount Quality Policy
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