Net Optics 3300 User Manual

VOICE MAIL USER GUIDE

NOTICE

The information contained in this document is believed to be accurate in all respects but is not
warranted by Mitel Networks Corporation (MITEL

®

). The information is subject to change without
notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or
subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or
omissions in this document. Revisions of this document or new editions of it may be issued to
incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic
or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks
Mitel and SX-200 are trademarks of Mitel Networks Corporation.

Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged .

3300 ICP ICP Voice Mail User Guide

Release 7.0
March 2006

®,™ Trademark of MITEL Networks Corporation
© Copyright 2006, MITEL Networks Corporation

All rights reserved

Quick Reference Sheet

Ask your Administrator to help you complete this information.

Write down the following important number s, and ke ep them hand y while usin g the vo ice
mail system.

Company Telephone Number: ________________________

Automated Attendant Number: ________________________

(The Automated Attendant replaces or assists a 'live' operator in answering and transferring
calls to extensions or voice mailboxes.)

Message Center Extension:__________________ _________

(The Message Center enables you to call someone's mailbox to leave a message without having
to speak directly to the person. You can also retrieve and create messages after logging in your
own mailbox through the Message Center. For more information, see “Quick Messaging” on
page 14.)

Your Mailbox Number: _______ ____________________________

Your Secondary Mailbox Number*: _________________________

Your Default Passcode:__________________________________

(* Users on Resilient 3300 ICP systems are provided with two mailboxes, each with a unique
mailbox number. The additional mailbox ensures that you always have access to your voice
mail. Use the secondary number only when your primary mailbox is inaccessible, as indicated
by the flashing indicator on your telephone's display. You must program both mailboxes.)

Write your Administrator's name and extension number in case you need help with
voice mail.

Name:____________________________________________

Extension: _________________________________________

Table of Contents

Quick Reference Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Your Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Preparations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Accessing the Voice Mail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Calling the Voice Mail System for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling for Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Using the Voice Mail System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Playing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Making and Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Quick Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Transferring an Outside Caller to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Accessing the Auto Attendant from a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Name Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Checking More Than One Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Mailbox Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Personal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Forward to E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

24 Hour Touch-Tone Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Message Storage Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Forwarding and Transferring Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Certified Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Type Ahead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Message Length and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Visual Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

5

V

oice Mail User Guide

6

Introduction

About Your Voice Mail System

The Mitel® 3300 Integrated Communications Platform ( ICP) features an au tomated voice mail
system for handling telephone calls and taking messages. The system provides you with a
mailbox for sending and receiving messages, which you can personalize with your name, a
greeting, and a private passcode.

Easy to use

• Use your telephone keypad to select options in the voice mail system menus. These simple
and straightforward menus allow you to concentrate on what to do, not on how to do it.

• Voice prompts guide you every step of the way , telling you which menu options are available.

• Don't worry if you make a mistake. You can't damage the system, so experiment with all
the available features.

Benefits

Introduction

• Encourage callers to leave voice messages in your mailbox, thereby avo iding missed calls
or incorrect messages.

• Record temporary greetings to let callers know when you are out for the day, on vacation,
or busy in meetings.

• Listen to or leave messages 24 hours a day, from any touch-tone telephone.

• If you are out of the office at a nother number or with a pager or cellular telephone, the voice
mail system can notify you when you receive messages.

Your Telephone

Before using the voice mail features of your system, familiarize yourself with your telephone.

• Message key - Used to call the Message Center and access your mailbox.

• Keypad - Used to make menu selections within the voice mail system.

• Message light - Used to indicate when you have messages in your mailbox.

For telephones that do not have a message light, your Administrator can set up the system to
call you when someone leaves a message.

Your telephone may provide “softkeys” that allow you to select many of the voice mail menu
options. To select a menu option that appears in the telephone display, you can either press
the associated softkey or press the keypad digit for the option.

7

V

oice Mail User Guide

Where to Get Help

If you have any problems or questions about procedures, consult your Administrator (the person
in your company who manages the communications system).

Preparations

Before accessing your mailbox, you must do three things:

 Get the following information from your Administrator and record it in the Quick Reference

Sheet at the beginning of this guide:

• the company telephone number

• the Automated Attendant number

• the Message Center extension

• your mailbox number

• your secondary mailbox number

• your default passcode

• the Administrator’s name and number
Tip: Users on Resilient 3300 ICP systems are provided with two mailboxes, each with a

unique mailbox number. The additional mailbox ensures that you always have access to
your voice mail. Use the secondary number only when your primary mailbox is inaccessible
(as indicated by the flashing indicator on your telephone's display).

 Select a new passcode. When you first access you r mailbox, you must change the default

passcode to a series of digits that only you know . The new p asscode must have the same
number of character as the default passcode. See “User Options” on page 13 for more
information on passcodes.

 Prepare a permanent greeting. When you first access your mailb ox, you must record your

permanent greeting. This greeting is what callers hear when you ar e unable to t ake their
calls. A sample greeting is given in the start-up instructions on the next pages, bu t you
may want to create your own. See “Mailbox Greetings” on page 19 for more information.

8