Netgear orporated WGR615V User Manual
NETGEAR Wireless
VOIP Setup Manual
NETGEAR, Inc.
4500 Great America Parkway
Santa Clara, CA 95054 USA
1.0
Version 1.0
September 2004
September 2004
© 2004 by NETGEAR, Inc. All rights reserved. September 2004.
Trademarks
NETGEAR is a trademark of Netgear, Inc.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Other brand and product names are registered trademarks or trademarks of their respective holders.
Statement of Conditions
In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to
make changes to the products described in this document without notice.
NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
To assure continued compliance, any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment. (Example - use only shielded interface cables
when connecting to computer or peripheral devices).
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including
interference that may cause undesired operation.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Channel
The Wireless Channel sets the radio frequency used for communication.
•Access Points use a fixed Channel. You can select the Channel used. This allows you to choose a Channel
which provides the least interference and best performance. In the USA and Canada, 11 channel are available.
If using multiple Access Points, it is better if adjacent Access Points use different Channels to reduce interference.
•In "Infrastructure" mode, Wireless Stations normally scan all Channels, looking for an Access Point.
If more than one Access Point can be used, the one with the strongest signal is used.
(This can only happen within an ESS.)
•If using "Ad-hoc" mode (no Access Point), all Wireless stations should be set to use the same Channel.
However, most Wireless stations will still scan all Channels to see if there is an existing
"Ad-hoc" group they can join.
September 2004
Contents
Chapter 1
About This Guide
Audience, Conventions, and Formats ............................................................................1-1
Chapter 2
Getting to Know Your NETGEAR Wireless Router
Package Contents ..........................................................................................................2-1
The Front Panel .......................................................................................................2-2
The Rear Panel ........................................................................................................2-3
Chapter 3
Connecting the Router to the Internet
Prepare to Install Your Wireless Router ..........................................................................3-1
First, Connect the Wireless Router to Your Network ......................................................3-1
Use the Smart Wizard to Configure Your Wireless Router .............................................3-6
Now, Set Up a Computer for Wireless Connectivity .......................................................3-7
Troubleshooting Tips ......................................................................................................3-7
How to Manually Configure Your Internet Connection .................................................... 3-9
Chapter 4
Optimizing Wireless Connectivity and Security
Observe Performance, Placement, and Range Guidelines .......................... .................. 4-1
Implement Appropriate Wireless Security ......................................................................4-2
Understanding Wireless Settings ...................................................................................4-3
Information to Gather Before Changing Basic Wireless Settings .............................4-5
Default Factory Settings ...........................................................................................4-6
Chapter 5
Doing Basic Router Housekeeping
Changing the Administrator Password ...........................................................................5-1
Upgrading the Wireless Router Software .......................................................................5-2
Chapter 6
Troubleshooting Common Problems
Basic Functioning ...........................................................................................................6-1
Power Light Not On ..................................................................................................6-1
Lights Never Turn Off ...............................................................................................6-2
LAN or Internet (WAN) Port Lights Not On ...............................................................6-2
Contents i
September 2004
Troubleshooting the Web Configuration Interface ..........................................................6-2
Troubleshooting the ISP Connection ..............................................................................6-3
Troubleshooting a TCP/IP Network Using a Ping Utility .................................................6-5
Testing the LAN Path to Your Router .......................................................................6-5
Testing the Path from Your Computer to a Remote Device .....................................6-6
Restoring the Default Configuration and Password ............... .........................................6-7
Appendix A
Technical Specifications
Appendix B
Preparing Your Network
What You Need To Use a Router with a Broadband Modem ......................................... B-1
Cabling and Computer Hardware ............................................................................ B-1
Computer Network Configuration Requirements ...................... ... .... ... ... ... ... .... ... ... . B-1
Internet Configuration Requirements ...................................................................... B-2
Where Do I Get the Internet Configuration Parameters? ........................................ B-2
Record Your Internet Connection Information ......................................................... B-3
Preparing Your Computers for TCP/IP Networking ......................................... ... .... ... ... . B-3
Configuring Windows 95, 98, and Me for TCP/IP Networking ....................................... B-4
Install or V erify Windows Networking Components ................................................. B-4
Enabling DHCP to Automatically Configure TCP/IP Settings in Windows 95B, 98, and Me
B-6
Selecting Windows’ Internet Access Method .......................................................... B-8
Verifying TCP/IP Properties .................................................................................... B-8
Configuring Windows NT4, 2000 or XP for IP Networking ............................................ B-9
Install or V erify Windows Networking Components ................................................. B-9
DHCP Configuration of TCP/IP in Windows XP, 2000, or NT4 ............................. B-10
DHCP Configuration of TCP/IP in Windows XP ................................................... B-10
DHCP Configuration of TCP/IP in Windows 2000 ................................................ B-12
DHCP Configuration of TCP/IP in Windows NT4 .................................................. B-15
Verifying TCP/IP Properties for Windows XP, 2000, and NT4 .............................. B-17
Configuring the Macintosh for TCP/IP Networking ...................................................... B-18
MacOS 8.6 or 9.x ...................................................... ... ... .... ... ... ... .... ... .................. B-18
MacOS X ...... ... .......................................... ... ... .......................................... ... .... ..... B-18
Verifying TCP/IP Properties for Macintosh Computers ... .... ... ... ... .... ... ... ... ... .... ... .. B-19
Verifying the Readiness of Your Internet Account ....................................................... B-20
Are Login Protocols Used? ................................................................................... B-20
ii Contents
September 2004
What Is Your Configuration Information? .............................................................. B-20
Obtaining ISP Configuration Information for Windows Computers ....................... B-21
Obtaining ISP Configuration Information for Macintosh Computers ..................... B-22
Restarting the Network ................................................................................................ B-23
Glossary
List of Glossary Terms ...................................................................................................G-1
Contents iii
September 2004
Customer Support
Refer to the Support Information Card that shipped with your Wireless Router.
World Wide Web
NETGEAR maintains a World Wide Web home page that you can access at the universal resource locator (URL)
http://www.netgear.com. A direct connection to the Internet and a Web browser such as Internet Explorer
or Netscape are required.
iv Contents
September 2004
Chapter 1
About This Guide
This chapter describes the intended audience, scope, conventions, and formats of this manual.
Audience, Conventions, and Formats
This reference manual assumes that the reader has basic computer and Internet skills. However,
basic computer network, Internet, and firewall technologies tutorial information is provided in the
Appendices and on the Netgear Web site.
This guide uses the following typographical conventions:
Table 1- 1. Typographical Conventions
italics Emphasis, books, CDs, URL names
bold User input
SMALL CAPS Screen text, file and server names, extensions, commands, IP addresses
This guide uses the following format to highlight special messages:
Note: This format is used to highlight information of importance or special interest.
This manual is written for NETGEAR wireless routers.
Table 1-2. Manual Publication Details
Manual Publication Date September 2004
Note: Product updates are available on the NETGEAR Web site at
http://kbserver.netgear.com.
About This Guide 1
September 2004
NETGEAR Wireless Router Setup Manual
2 About This Guide
September 2004
Chapter 2
Getting to Know Your NETGEAR Wireless Router
NETGEAR wireless routers provide connections for multiple computers to the Internet through an
external broadband access device such as a cable modem or DSL modem that is normally intended
for use by a single computer. This chapter introduces the NETGEAR Wireless Router.
Package Contents
The product package should contain the following items:
• Wireless Router.
•AC power adapter.
• A Category 5 (CAT5) Ethernet cable.
• The Setup CD, including:
— This guide.
— Application Notes and other helpful information.
• Registration, Warranty Card, and Support Information Card.
If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton, including the original packing materials, in case you need to return the router for repair.
Getting to Know Your NETGEAR Wireless Router 2-1
September 2004
NETGEAR Wireless Router Setup Manual
The Front Panel
The front of the wireless router includes these status lights you can use to verify connections.
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Figure 2-1: wireless router Front Panel
Viewed from left to right, the table below describes the lights on the front panel of the router.
Table 2-1. Status Light Descriptions
Label Activity Description
Power On Green Solid
Off
Test Blinking
Off
Internet
Port
Wireless On The 802.11g wireless interface is enabled.
Internet
Port
Phone
Port
LAN Ports Green
On
Blink
On
Blink
Off
On
Amber
2-2 Getting to Know Your NETGEAR Wireless Router
Power is supplied to the router.
Power is not supplied to the router.
The router is performing its diagnostic test.
The router successfully completed its diagnostic test.
The Internet port has detected a link with an attached device.
Data is being transmitted or received by the Internet port.
The Internet port has detected a link with an attached device.
Data is being transmitted or received by the Internet port.
The phone port has not yet been provisioned by the service provider.
The phone port has been provisioned by the service provider.
The LAN port has detected a 100 Mbps link with an attached device.
The LAN port has detected a 10 Mbps link with an attached device.
September 2004
NETGEAR Wireless Router Setup Manual
The Rear Panel
The rear panel of the wireless router router contains the items listed below.
Wireless
Antenna
1
2
Power
Figure 1-2: wireless router Rear Panel
2 Phone
Ports
Reset
Button
32
3 LAN
Ports
1
Internet Port
Viewed from left to right, the rear panel contains the following features:
• Outlet for 12V DC @ 1.5A output AC power adapter
• Two phone ports
• Factory default reset push button for Restoring the Default Configuration and Password
• Three LAN phone ports
• Internet (WAN) Ethernet port for connecting the router to a cable or DSL modem
• Wireless antenna
Getting to Know Your NETGEAR Wireless Router 2-3
September 2004
NETGEAR Wireless Router Setup Manual
2-4 Getting to Know Your NETGEAR Wireless Router
September 2004
Chapter 3
Connecting the Router to the Internet
This chapter describes how to set up the router on your local area network (LAN) and connect to
the Internet. You will find out how to configure your wireless router for Internet access.
Follow these instructions to set up your router.
Prepare to Install Your Wireless Router
• For Cable Modem Service: When you perform the wireless router setup steps be sure to use
the computer you first registered with your cable ISP.
• For DSL Service: You may need information such as the DSL login name/e-mail address and
password in order to complete the wireless router setup.
Before proceeding with the wireless router installation, familiarize yourself with the contents of
the Setup CD, especially this manual and the tutorials for configuring computers for networking.
First, Connect the Wireless Router to Your Network
1. CONNECT THE WIRELESS RO UT ER, THE COMPUTER, AND THE MODEM
a. Turn off your computer.
b. Turn off the cable or DSL broadband modem.
Connecting the Router to the Internet 3-1
September 2004
NETGEAR Wireless Router Setup Manual
Locate the Ethernet cable (cable 1 in the diagram) that connects your PC to the modem.
c.
A
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Figure 3-1: Disconnect the Ethernet cable from the computer
d.
Disconnect the cable at the computer end only, point A in the diagram above.
e. Look at the label on the bottom of the wireless router. Locate the Internet port. Securely
insert the Ethernet cable from your modem (cable 1 in the diagram below) into the Internet
port of the wireless router as shown in point B of the diagram below.
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Figure 3-2: Connect the wireless router to the modem
Note: Place the wireless router in a location which conforms to the “Observe
Performance, Placement, and Range Guidelines” on page 4-1. The stand provided with the
wireless router provides a convenient, space-saving way of installing the wireless router.
Avoid stacking it on other electronic equipment.
3-2 Connecting the Router to the Internet
September 2004
0RGHP
NETGEAR Wireless Router Setup Manual
Securely insert the cable that came with your wireless router (the NETGEAR cable in the
f.
diagram below) into a LAN port on the router such as LAN port 4 (point C in the
diagram), and the other end into the Ethernet port of your computer (point D in the
diagram).
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Figure 3-3: Connect the computer to the wireless router
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If you have a voice service or plan to order it, connect a telephone to Phone Port 1 on the
wireless router using a standard phone cord (not included).
Your network cables are connected and you are ready to restart your network.
2. RESTART YOUR NETWORK IN THE CORRECT SEQUENCE
Warning: Failure to restart your network in the correct sequence could prevent you from
connecting to the Internet.
a. First, plug in and turn on the broadband modem. Wait about 2 minutes.
b. Now, plug in the power cord to your wireless router. Wait about 2 minutes.
c. Last, turn on your computer.
Note: For DSL customers, if software logs you in to the Internet, do not run that software. Y ou
may need to go to the Internet Explorer T ools menu, Internet Options, Connections tab page
where you can select “Never dial a connection.”
Connecting the Router to the Internet 3-3
September 2004
NETGEAR Wireless Router Setup Manual
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Figure 3-4: Verify the connections according to the status lights on the wireless router
d. Check the wireless router status lights to verify the following:
• Power: The power light should turn solid green. If it does not, see “Troubleshooting
Tips” on page 3-7.
• Test: The test light should be off. The test light blinks when the router is first turned on
then goes off. If after 2 minutes it is still on, see the Troubleshooting Tips below.
• Internet: The Internet port light should be lit. If not, make sure the Ethernet cable is
securely attached to the wireless router Internet port and the modem, and the modem
is powered on.
• Wireless: The wireless lights should be lit. If not, see “Troubleshooting Tips” on page
3-7.
• LAN: A LAN light should be lit. Green indicates your computer is communicating at
100 Mbps; yellow indicates 10 Mbps. If a LAN light is not lit, check that the Ethernet
cable from the computer to the router is securely attached at both ends, and that the
computer is turned on.
• Phone: The Phone light will not be lit until your phone service provider provisions the
phone service. Check the user guide from your phone service provider for details on
provisioning the phone service.
3-4 Connecting the Router to the Internet
September 2004
NETGEAR Wireless Router Setup Manual
3. OPEN A BROWSER AND LOG IN TO THE ROUTER
For DSL customers, if your Internet service provider had you install software logs you in to the
Internet, do not run that software. If such software automatically starts when you open a browser,
you may need to go to the Internet Explorer Tools menu, Internet Options, Connections tab page
where you can select “Never dial a connection.”
1. From the Ethernet connected computer you just set up, open a browser such as Internet
Explorer or Netscape® Navigator.
Note: If your browser connects you to the Internet, you can skip this section and proceed to the
Now, Set Up a Computer for Wireless Connectivity section below.
2. Connect to the wireless router by typing http://192.168.61.1 in the address field of your
browser, then click Enter.
3. For security reasons, the router has its own user name and password. When prompted, enter
admin for the router user name and password for the router password, both in lower case
letters.
Note: The router user name and password are not the same as any user name or password you
may use to log in to your Internet connection.
A login window like the one shown below opens:
Figure 3-5: Login window
Note: If you cannot connect to the wireless router, verify your cables are connected correctly,
that the router is powered on, and that the networking setup of your computer is set to obtain
its settings automatically via DHCP. It should be set to obtain both IP and DNS server
addresses automatically, which is usually so. For help with this, please see the tutorials on the
CD.
Connecting the Router to the Internet 3-5
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NETGEAR Wireless Router Setup Manual
After logging in to the router, you will see the Internet connection Smart Wizard on the
settings main page.
Use the Smart Wizard to Configure Your Wireless Router
1. Y o u are now connected to the router. If you do not see the menu above, click the Setup Wizard
link on the upper left of the main menu.
2. Click Next to proceed. Input your ISP settings, as needed.
Note: If you choose not to use the Setup Smart Wizard, you can manually configure your
Internet connection settings by following the procedures in the Setup Manual on the CD.
Unless your ISP automatically assigns your configuration automatically via DHCP, you will
need the configuration parameters from your ISP.
3. When the router successfully detects an active Internet service, the router’s Internet LED goes
on. The Setup Smart Wizard reports which connection type it discovered, and displays the
appropriate configuration menu. If the Setup Smart Wizard finds no connection, you will be
prompted to check the physical connection between your router and the cable or DSL modem.
4. The Setup Smart Wizard will report the type of connection it finds and prompts you for the
settings.
5. At the end of the Setup Wizard, click the Test button to verify your Internet connection and
register your product. If you have trouble connecting to the Internet, use the Basic Setup
Troubleshooting Tips below to correct basic p roblems, or refer to the Setup Manual on the CD.
You are now connected to the Internet and the wireless feature of the wireless router is
enabled! Next, configure your wireless computer.
3-6 Connecting the Router to the Internet
September 2004
NETGEAR Wireless Router Setup Manual
Now, Set Up a Computer for Wireless Connectivity
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Configure the wireless adapter to match your wireless router settings exactly. If you changed the
default Network Name (SSID), be sure to use what you set in the wireless router.
WIRELESS FEATURE DEFAULT SETTING
802.11g Network Name (SSID) NETGEAR
WEP or WPA Security Disabled
Warning: The Network Name (SSID) is case sensitive. Typing nETgear for the SSID will not
work.
Note: If your wireless adapter does not support WPA, you must reconfigure the wireless router
according to the options available on your wireless adapter.
If you need to verify the wireless settings of your wireless router, go to a computer that is
connected via an Ethernet cable to the wireless router and simply open a browser. Enter
http://192.168.61.1 in your browser. Then, when prompted, enter admin as the user name and
password for the password both in lower case letters.
You are now wirelessly connected to the Internet with strong security!
Troubleshooting Tips
Here are some tips for correcting simple problems you may have.
Connecting the Router to the Internet 3-7
September 2004
NETGEAR Wireless Router Setup Manual
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem, turn off the wireless router, and turn off the computer
2. Turn on the modem, wait two minutes
3. Turn on the wireless router and wait 1 minute
4. Turn on the computer.
Make sure the Ethernet cables are securely plugged in.
• The Internet status light on the wireless router will be lit if the Ethernet cable to the wireless
router from the modem is plugged in securely and the modem and wireless router are turned
on.
• For each powered on computer connected to the wireless router with a securely plugged in
Ethernet cable, the corresponding wireless router LAN port status light will be lit. The label on
the bottom of the wireless router identifies the number of each LAN port.
Make sure the wireless settings in the computer and router match exactly.
The Wireless Network Name (SSID) and security settings of the router and wireless computer
must match exactly.
Make sure the network settings of the computer are correct.
• LAN and wirelessly connected computers must be configured to obtain an IP address
automatically via DHCP. Please see Appendix B, “Preparing Your Network” or the animated
tutorials on the CD for help with this.
• Some cable modem ISPs require you to use the MAC address of the computer registered on
the account. If so, in the Router MAC Address section of the Basic Settings menu, select “Use
this Computer’s MAC Address.” The router will then capture and use the MAC address of the
computer that you are now using. You must be using the computer that is registered with the
ISP. Click Apply to save your settings. Restart the network in the correct sequence.
Check the router status lights to verify correct router operation.
• If the Power light does not turn solid green within 2 minutes after turning the router on, reset
the router according to the instructions in “Restoring the Default Configuration and Password”
on page 6-7.
• If the Wireless light does not come on, verify that the wireless feature is turned on according to
the instructions in “Understanding Wireless Settings” on page 4-3.
3-8 Connecting the Router to the Internet
September 2004
NETGEAR Wireless Router Setup Manual
How to Manually Configure Your Internet Connection
You can manually configure your router using the menu below, or you can allow the Setup Wizard
to determine your configuration as described in the previous section.
ISP Does Not Require Login
Figure 3-6: Browser-based configuration Basic Settings menus
ISP Does Require Login
You can manually configure the router using the Basic Settings menu shown in Figure 3-6 using
these steps:
1. Connect to the wireless router by typing http://192.168.61.1 in the address field of your
browser, then click Enter.
2. For security reasons, the wireless router has its own user name and password. When prompted,
admin for the router user name and password for the router password, both in lower
enter
case letters.
3. Click Basic Settings on the Setup menu.
4. If your Internet connection does not require a login, click No at the top of the Basic Settings
menu and fill in the settings according to the instructions below. If your Internet connection
does require a login, click Yes, and skip to step 5.
a. Enter your Account Name (may also be called Host Name) and Domain Name.
These parameters may be necessary to access your ISP’s services such as mail or news
servers.
Connecting the Router to the Internet 3-9
September 2004
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