Netgear orporated 17300396 User Manual

Set Up and Activate With the
NETGEAR Orbi App

Set Up Your Orbi Cable Router and
Satellite

Activate Your Internet Service

Quick Start Guide

Model CBK40

Set up your Orbi cable router and satellite and activate your
Internet service with the NETGEAR Orbi app.

If you do not want to use the NETGEAR Orbi app, set up your
cable router and satellite using the instructions in

Set Up Your Orbi Cable Router and Satellite, and activate

your Internet service using the instructions in Activate Your

Internet Service.

1. Scan a QR code or search for NETGEAR Orbi in the Apple
App Store or Google Play Store.

2. Download and launch the NETGEAR Orbi app on your
mobile device and follow the prompts.

Orbi cable router

1. Collect your Xfinity account information.

Collect your Xfinity account information, such as your
account mobile phone number, user name, password,
and account number.

2. Turn o and disconnect existing modems and
routers.

If you are replacing a modem that is currently connected
in your home, unplug the modem and plug the new
cable router into the same outlet.

3. Connect a coaxial cable.

Use a coaxial cable to connect the cable coax connector
on the cable router to the cable wall outlet.

4. Connect the power adapter.

Connect the power adapter to cable router and plug the
power adapter into an electrical outlet.

The startup procedure takes about one minute. When it
is complete, the Power LED lights solid blue.

5. Wait for the Online LED

This process might take up to 10 minutes.

Note: When the Online LED lights, your cable router is

still not connected to the Internet yet. You must activate
your cable router with Xfinity.

6. Connect your computer or mobile device to the
Orbi cable router with Ethernet or WiFi:

• Ethernet. Use an Ethernet cable to connect a

computer to the router.

• WiFi. Use the WiFi network name (SSID) and

password on the cable router label to connect.

Orbi satellite

to light solid blue.

7. Log in to the cable router and change the admin
password.

IMPORTANT: We recommend that you change the

admin password to secure your cable router.
Launch a web browser and enter orbilogin.net or

192.168.1.1 in the address field of the web browser.

If a login window opens, enter admin for the admin user
name and password for the admin password.

Go to the ADVANCED section and change the default
password and set up security questions.

8. Activate your Internet service.

For information about how to activate your Internet
service, see Activate Your Internet Service.

9. Place your Orbi satellite.

Place your satellite within your router’s WiFi range and
power it on.

The satellite attempts to sync with your router.

10. Wait for the satellite to sync with your router.

The satellite’s ring LED lights white while the satellite
attempts to sync with the cable router.

Then the ring LED lights one of the following colors for
about three minutes and then turns o:

Blue

The cable router and satellite successfully
synced, and the connection between the router
and satellite is good.

Amber

The cable router and satellite successfully synced,
and the connection between the router and
satellite is fair. Consider moving the satellite closer
to the router.

Magenta

The cable router and satellite failed to sync.
Move the satellite closer to the router and try
again.

Note: If the ring LED still lights magenta aer about

one minute, press the Sync button on the cable router
and on the satellite. If the satellite syncs with the

cable router, the satellite’s ring LED lights white. The ring
LED then lights blue to indicate a good connection and
then turns o.

Before you start the self-activation process, collect the
following information:

• Your Internet service provider (ISP) account information

• Cable router model number, which is CBR40.

• Cable router serial number

• Cable router MAC address

Your cable router’s serial number and MAC address are on
the cable router label.

The following table lists contact information for ISP’s that
support your cable router.

ISP Contact Information

CableOne http://www.cableone.net/

1-877-MY-CABLE (1-877-692-2253)

Cox https://www.cox.com/activate

1-800-234-3993

Mediacom https://maestro.mediacomcc.com/walledgarden/

page/login.jsp

1-855-Mediacom (1-855-633-4226)

Optimum https://install.optimum.com/JointInstall/

1-877-810-6750

Spectrum https://activate.spectrum.net/

1-[phone]

Xfinity https://register.xfinity.com

https://www.xfinity.com/support/internet/
activate-purchased-modem/

1-800-XFINITY (1-800-934-6489)

Note: Your ISP’s contact information might change. You can

also find the contact information in your monthly Internet
service billing statement.

1. Visit your ISP’s website and follow the onscreen
instructions to activate your Internet service.

2. To determine the accurate Internet speed, visit your
ISP’s speed test website or and perform a speed test.

January 2018

Support

Thank you for purchasing this NETGEAR product. You can
visit www.netgear.com/support to register your product,
get help, access the latest downloads and user manuals, and
join our community. We recommend that you use only ocial
NETGEAR support resources.

Package Contents

Orbi Cable Router Overview

1

Orbi Satellite Overview

Orbi Cable Router LEDs

Customer-owned cable routers might not be compatible
with certain Internet service providers (ISPs). Check with
your ISP to confirm that this NETGEAR cable router is
allowed on your ISP’s network.

Si ce produit est vendu au Canada, vous pouvez accéder à ce
document en français canadien à

http://downloadcenter.netgear.com/other/.

(If this product is sold in Canada, you can access this document in
Canadian French at http://downloadcenter.netgear.com/other/.)

For the current EU Declaration of Conformity, visit

http://kb.netgear.com/11621.

For regulatory compliance information, visit http://www.netgear.

com/about/regulatory/.

See the regulatory compliance document before connecting the
power supply.

NETGEAR, Inc.

350 East Plumeria Drive
San Jose, CA 95134, USA

NETGEAR INTL LTD

Building 3, University Technology Centre
Curraheen Road, Cork, Ireland

© NETGEAR, Inc., NETGEAR and the NETGEAR Logo
are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.

Orbi Cable Router

(Model CBR40)

Power adapter for CBR40

Power adapter for RBS20

Ethernet cable

Orbi Satellite

(Model RBS20)

2

6

1

Ring LED (not shown in image)

2

Power LED

3

Downstream LED

4

Upstream LED

Online LED

5

1

3 4 5

9

6

10

7 7

8

11

6

Sync button (also used for WPS connection)

7

Ethernet ports

8

Cable coax connector (the satellite does not include a
cable coax connector)

9

Reset button

DC power connector

10

11

Power On/O button

12

Power LED

12

11

10

Power

Downstream

Upstream

9

Online

•Solid blue. The cable router is receiving

power and is functioning normally.

•O. The

•Solid red. The

might overheat.

•Solid amber. One downstream channel is
locked.

•Solid blue. Two or more downstream channels
are locked.

•Blinking blue. The
for a downstream channel.

•O. No downstream channel is locked.

•Solid amber. One upstream channel is locked.

•Solid blue. Two or more upstream channels

are locked.

•Blinking blue. The
for a upstream channel.

•O. No upstream channel is locked.

•Solid blue. The cable router is online.

•Blinking blue. The

synchronizing with the cable provider’s cable
modem termination system (CMTS).

•O. The

cable router is not receiving power.

cable router is too warm and

cable router is scanning

cable router is scanning

cable router is

cable router is oine.

Note: If the Downstream and Upstream LEDs

blink blue aer the Online LED lights solid blue,
the downstream and upstream channels are in
partial service.