Netgear orporated 16200352 User Manual

Arlo Go

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Mobile HD Security Camera

User Manual

NETGEAR, Inc.

350 East Plumeria Drive San Jose, CA 95134, USA

December 2016

202-11684-01

Support

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For product updates and web support, visit http://www.arlo.com/en-us/support/.

Trademarks

Compliance

For the current EU Declaration of Conformity, visit

http://support.netgear.com/app/answers/detail/a_id/11621/.

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

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Contents

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1. Set Up Your System 7

What You Need to Install and Use Your Arlo Go Camera 7

Activate Your SIM Card ��8

Get the Arlo app ��8

Insert the SIM Card into Your Arlo Go Camera 9

Insert the Battery Into Your Arlo Go Camera 9

Set Up Your Arlo Go Camera ��10

Place Your Camera ��11

Arlo Go Access and Cloud Storage ��12

Arlo Go Camera Position ��13

Charge Your Arlo Go Camera ��13

Camera LED Guide ��14

2. View Your Content 15

View the Devices Page ��15

View the Camera Feeds ��16

Record Clips From Live Video ��16

Talk and Listen ��16

Control the Camera Feed Image ��17

Change the Camera Order ��17

Zoom a Camera Image ��18

Rotate a Camera Feed ��18

Cloud Recording ��19

View Recordings��19

Use the Library ��19

Use the Filter ��20

Turn O the Filter ��21

Share and Download Clips ��21

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3. Use an SD Card With Arlo Go 22

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Supported SD Card Format ��22

Insert an SD Card ��23

View the SD Card Status ��23

Turn SD Card Recording O and On ��24

View Videos Saved on an SD Card ��25

Change the SD Card Overwrite Setting��26

Format an SD Card ��26

Safely Remove an SD Card ��27

4. Personalize Your Camera 29

Name Your Camera ��29

Proﬁle Settings ��29

Change Your Password and User Name ��30

Turn Auto Login On or O for a Smartphone ��30

Grant Access to Friends ��31

Add a Friend ��31

Edit a Friend’s Access Privileges ��32

Delete a Friend ��32

5. Modes, Rules, and Smart Alerts 34

Select a Mode ��34

Change Motion Sensitivity ��35

Change Audio Sensitivity ��36

Manage Alerts ��37

Create a Schedule ��38

Add a Mode ��39

Motion Detection Activity Zones ��41

Create an Activity Zone ��41

Select an Activity Zone for a Rule��42

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6. Settings 43

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View Device Information ��43

Turn the Camera LEDs O and On ��43

Change the Time Zone ��44

Change the Video Resolution ��45

Turn Night Vision On and O ��45

Turn the Microphone O and On ��46

Change the Speaker Settings ��47

Specify Power Management ��47

Update the Firmware ��48

View or Change Cellular Network Settings ��49

Restart the Camera��50

Reset the Camera to Its Factory Settings ��50

Remove a Camera From Your Account ��51

7. Manage Your Subscription Plan 52

Subscription Plans ��52

Renew Your Service Plan ��52

Select a Premier or Elite Subscription Plan ��52

Start or Stop a Continuos Video Recording Plan 53

8. Arlo Connect 54

Use Arlo With IFTTT �� 54

Use Arlo Cameras With SmartThings ��54

9. Use SmartThings With Arlo Cameras 55

Prepare Arlo to Work With SmartThings ��55

Use Arlo Camera Names That Are Easy to Recognize 55

Disarm Your Cameras ��56

Integrate Your Arlo Cameras With the SmartThings App 56

Adjust the Motion Sensitivity Level ��58

5

Adjust Push Notiﬁcations ��59

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10. Troubleshooting 60

Check Arlo Go’s LTE Signal Strength��60

Check Arlo Go’s Battery Level ��60

Arlo Go Is Not Streaming on a Mobile Device ��61

Cannot View Arlo Live Streaming in a Web Browser 61

Troubleshoot an Oine Arlo Go Camera ��62

Not Receiving Push Notiﬁcations ��63

Check the Rules Settings for Armed Modes ��63

Check the Arlo App Settings on an iOS Device 64

Check the Arlo App Settings on an Android Device 64

If You Said No to Push Notiﬁcations at Installation 64

11. Rechargeable Battery Safety 65

Safety Rules for Arlo Go Rechargeable Batteries 65

Safety Rules for Arlo Go Charging Station ��66

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1. Set Up Your System

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Setting up your Arlo Go camera involves a few simple steps. Your Arlo account lets you view videos from any Internet-connected computer or mobile device. You can use the same Arlo app to set up and manage Arlo Go and Arlo cameras.

What You Need to Install and Use Your Arlo Go Camera

You need the following to activate your Arlo Go camera:

• A computer or mobile device with Internet access

• An activated AT&T SIM card with a data plan

A SIM card comes pre-installed in every Arlo Go camera, but you must contact AT&T to activate it. Keep your Arlo Go retail box with you when you contact AT&T. The label on the bottom of the box has information that AT&T needs to activate your SIM card. For more information about activating your SIM card, see Activate Your SIM Card on page 8.

• If you are using a computer, you also need a supported web browser. The following browsers are qualiﬁed to work with the Arlo web application:

• Internet Explorer 10 or higher

• Microsoft Edge

• Firefox 3.5 or higher

• Safari 3 or higher (only with Mac OS X)

• Chrome (latest version)

• If you are using a mobile device, you need the Arlo app, which requires iOS 8 or higher or Android 4.1 or higher. To download the mobile app for your smartphone or tablet, you can do one of the following:

• Visit your device’s app store and search for Arlo.

• If you have a QR reader installed on your device, scan this QR code to be

directed to the app in the app store on your device.

During activation, your Arlo Go camera must be in a location with AT&T data coverage.

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Set Up Your System

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Activate Your SIM Card

The camera uses the AT&T network to send pictures and video to your Arlo account in the cloud.

¾ To activate your SIM card:

1. If you know your AT&T Enterprise Sales Contact, contact that person with your Arlo Go SIM ICCID and device IMEI. Both the SIM ICCID and the IMEI display on the retail box.

If you don’t know your AT&T Enterprise Sales Contact, call AT&T Mobility Sales & Services at 1-800-331-0500.

2. Select Find Your Account Representative.

This service is available Monday through Friday from 8 a.m. to 5 p.m., Central Time.

Get the Arlo app

For the best experience, downlaod the Arlo app by scanning this QR code or searching for Arlo in the app store.

Note: If you already use the Arlo app, make sure that you are using the latest version. To

ﬁnd out if an update is available, go to the app store and search for Arlo.

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Set Up Your System

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Insert the SIM Card into Your Arlo Go Camera

The Arlo Go camera comes with an AT&T LTE SIM card installed. If a SIM card is not installed, insert a card into the SIM card slot.

¾ To insert a SIM card:

1. Unlock the battery compartment by pressing and holding the latch.

2. Gently pull the battery door back to open the compartment.

3. Align the gold SIM contacts.

4. Insert the SIM card into the SIM card slot.

Note: If you plan to store video recordings on an

optional SD card (sold separately), insert the SD card now.

SIM card slot

SD card slot

Insert the Battery Into Your Arlo Go Camera

If power is available, you can plug your camera in and use it in powered mode. Best practice is to insert the battery into your Arlo Go camera even if you plan to power the camera using the power adapter.

¾ To insert the battery:

1. Align the battery contacts.

2. Insert the battery.

3. Close the battery door.

Note: The Arlo Go battery is partially charged when it leaves the factory.

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Set Up Your System

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Set Up Your Arlo Go Camera

Use the Arlo app and your Arlo account to set up your Arlo Go camera. If you already have an Arlo account, you can add the Arlo Go camera to your account.

During setup, your Arlo Go camera must be connected to an AT&T network. This requires that you are using a compatible device and a mobile service plan. Additional restrictions and data charges might apply. Coverage and service are not available everywhere.

After you add your Arlo Go camera to your Arlo account, you can place the Arlo Go camera anywhere in AT&T’s network coverage area.

For information about optimizing LTE connectivity, scan this QR code or visit

http://tinyurl.com/jyoysqo.

To set up your Arlo Go camera:

1. Place the Arlo Go camera in a location with good cellular network coverage.

2. Make sure that the Alro Go camera is ready:

• You activated the SIM card.

• The SIM card is inserted in the camera.

• The Arlo Go camera LED is lit.

3. Launch the Arlo app from your smartphone.

4. If you already set up an Arlo account, log in, and tap Add Device.

5. If you are setting up a new Arlo account, tap New System Setup.

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Set Up Your System

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6. Select Arlo Go.

7. Follow the onscreen instructions.

8. When prompted, hold the QR code that is displayed on your smartphone 4 to 8 inches (10 to 20 cm) in front of the camera until you hear a chime sound.

9. Tap Yes if you heard a chime sound.

If you did not hear a chime sound, do the following: a. Tap No.

b. Move the camera closer to or farther away from the QR code. c. When you hear a chime sound, tap Continue.

10. Wait for the app to discover the Arlo Go camera.

11. Choose a service plan.

Note: For more information, see Manage Your Subscription Plan on page 52..

Your Arlo Go camera is set up.

Place Your Camera

You can place your camera on a ﬂat surface or mount it.

¾ To mount the camera on a wall:

1. Place the wall plate and secure it with three screws.

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Set Up Your System

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2. Attach the camera to the wall plate.

If you’re mounting the camera to drywall, be sure to use the included plastic drywall anchors.

Arlo Go Access and Cloud Storage

The Arlo Go camera is designed to connect to the cellular network. During setup, the Arlo app uses the cellular network to ﬁnd your Arlo Go camera so that you can add the camera to your Arlo account.

After setup, the Arlo Go camera uses the cellular network to send recordings to the cloud storage associated with your Arlo account.

For best results, NETGEAR recommends placing your Arlo Go camera in a location where it has at least three bars of LTE signal strength. If your Arlo Go camera is in an area with consistently low LTE signal strength (two bars or less), you might experience these problems:

• You are sometimes unable to view your camera live, or the video stream ﬂuctuates.

• You are sometimes unable to watch recorded videos right away.

• Notiﬁcations are sometimes delayed.

• Your battery depletes more quickly than usual because your camera spends so much time attempting to reconnect to the network.

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Set Up Your System

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Arlo Go Camera Position

When placing your Arlo Go camera, keep these tips in mind:

• Avoid placing the camera in an area that gets a lot of light shining directly into the camera lens.

• You can conﬁgure Arlo Go cameras to monitor part of the ﬁeld view and to detect motion only in the areas that you want monitor.

• Keep active locations in the camera’s ﬁeld of view. Arlo Go provides a 130-degree viewing angle. Position your camera so that the space you want to monitor is within the camera’s ﬁeld of view.

• Aim with the cloud. To help with placing your camera, do a live stream from the Arlo Go camera. Aim the camera while watching the video feed on your Arlo smartphone app to make near-real-time adjustments to the camera’s position.

For more information, see the YouTube video How to Install Arlo Go Smart Home

Security Camera.

Charge Your Arlo Go Camera

The Arlo Go battery is partially charged when it leaves the factory. You can charge your Arlo Go camera battery indoors or outdoors using the included waterresistant charging cable.

Note: For safety reasons, your Arlo Go cannot charge at temperatures below freezing (32°F, 0°C).

¾ To charge the battery:

1. Connect the power adapter to the camera.

Caution: You must use an Arlo Go power adapter to charge the battery. Do not try to power the camera or charge the battery with any power adapter other than the one provided with the Arlo Go camera.

2. Plug the power adapter into an electical outlet.

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Set Up Your System

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The camera LED lights solid blue for two seconds when the camera battery is fully charged.

Note: You can buy spare Arlo Go rechargeable batteries and charge them in the Arlo

Charging Station (sold separately). For uninterrupted Arlo Go camera use, we recommend that you keep a fully charged spare battery on hand

Camera LED Guide

The Arlo Go camera LEDs light in dierent colors to indicate how the camera is operating.

Slow blinking amber Mobile network coverage is not available.

Blinking amber and purple The SD card type is invalid.

Blinking amber and blue

The camera is receiving a ﬁrmware upgrade.

Solid amber

No SIM card is inserted or the SIM card is damaged.

Fast blinking amber

The camera connected to the cellular network but it cannot connect to the cloud.

For more information, visit

http://tinyurl.com/h8csb5a

or scan this QR code:

Very slow blinking blue The camera is powering on.

Slow blinking blue

The camera is ready to scan the QR code.

Fast blinking blue The camera is connected to the cloud.

Blinking blue and purple

The camera is connecting to the network and the cloud.

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2. View Your Content

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Videos recorded by your Arlo Go camera are stored in a library. You can view your recordings, mark them as favorites, and search using the ﬁlter.

View the Devices Page

When you launch the Arlo app, the Devices page displays.

Alarm,

Camera name

Camera icons

Camera feed

Unviewed recordings

Settings

Select devices

Live Feed Icon

Tap or click Live to display Camera Icon Display is based on the mode and

Pause Motion detection is on

Record video manually Sound detection is on

Brightness LTE signal

Microphone. Start using Talk and Listen Battery

Speaker. Mute the audio SD card

Full screen.

Recordings

library

Settings

Detection modes

camera setup

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View Your Content

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View the Camera Feeds

You can view your Arlo Go camera feed at any time.

¾ To view camera feeds:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays. The icons above each camera feed depend on the rules in the currently selected mode. For information about these icons, see

View the Devices Page on page 15.

2. To view and listen to a live feed, tap or click Live on the camera feed image.

A row of live feed icons displays below the live stream image for the camera.

3. To stop viewing and listening to the live feed, tap or click the Pause icon.

Record Clips From Live Video

¾ To record clips from live video:

1. Tap the Arlo icon

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Live in the camera feed image.

The camera feed icons display at the bottom of the camera feed image.

3. Tap or click Record Video

This icon turns red to indicate that you are recording the live feed.

4. To stop recording, tap or click Record Video

on your mobile device.

.

Talk and Listen

.

¾ To talk and listen:

1. Tap the Arlo icon

You can also enter arlo.netgear.com in the address bar of a browser.

on your mobile device.

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View Your Content

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The Devices page displays.

2. Tap or click Live in the camera feed image.

3. Tap or click Microphone

A microphone button displays.

4. Wait for the button to turn bright green.

This can take up to ﬁve seconds. When the button is bright green, Talk and Listen is ready.

5. Press and hold or or click and hold the microphone button and speak.

.

Control the Camera Feed Image

If you use more than one camera, you can change the order in which the camera feeds are displayed on the Devices page. You can also zoom, invert, or rotate the camera feed image.

Change the Camera Order

¾ To change the camera order on the Devices page:

1. Tap the Arlo icon

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings.

The Settings page displays.

3. Under System, tap or click Camera Order .

A list of cameras displays in the order that they display on the Devices page..

4. Tap or click Edit at the top of the page.

A list icon displays.

5. Tap and hold or right-click the list icon and drag the camera to the correct position on the list.

6. Tap or click Done.

Your settings are saved.

on your mobile device.

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Zoom a Camera Image

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To zoom a camera image:

View Your Content

1. Tap the Arlo icon

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings > My Devices.

A list of cameras displays.

3. Tap or click the camera.

The camera settings display.

4. Tap or click Video Settings.

5. Under Activity Zones, tap or click Zoom

6. Resize and position the image box as necessary.

7. Tap or click the Zoom icon

Your settings are saved.

on your mobile device.

.

Rotate a Camera Feed

You can invert the video feed image.

¾ To rotate the video display:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Settings

The Settings page displays.

3. Tap or click My Devices.

A list of cameras displays.

4. Tap or click the camera.

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View Your Content

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The settings for the camera display.

5. Tap or click Video Settings.

The Video Settings page displays.

6. Tap or click Rotate Image.

7. The camera feed image is inverted.

Cloud Recording

With cloud recording, everything the Arlo Go cameras record is sent to the cloud for secure storage in your library. You can access these recordings from anywhere you are using a mobile device, or on a Windows or Mac computer. All recordings are encrypted with the user name and password you create. No one else has access to your recordings.

We provide free cloud storage for the life of the Arlo Go cameras. We store a rolling seven days of recordings that are created when the Arlo Go camera detects motion or sound. You can pay to store recordings in the cloud for the last 14 days or 30 days. You can download recordings and save them to your mobile device or computer for long-term storage.

View Recordings

Your Arlo Go camera stores recordings in the library. You can use the ﬁlter and the calender to ﬁnd and view speciﬁc recordings.

Use the Library

You can use the library to ﬁnd and view recordings based on the date.

¾ To use the library:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

The calendar displays on the top of the page.

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View Your Content

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3. If it is more than one month since you started recording, use the arrows on either side of the month to choose a month to view.

Days on which a video clip was recorded are indicated with a green circle.

4. Tap or click a highlighted date.

Recordings from that date display below the calendar.

Use the Filter

You can use the ﬁlter to ﬁnd and view recordings based on criteria that you select.

¾ To use the ﬁlter to view your library:

1. Tap the Arlo icon on your mobile device.

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

3. Tap or click the Filter icon

The ﬁlter page displays.

4. Tap or click the ﬁltering criteria that you want to use.

5. To remove ﬁltering, tap or click Reset.

6. Tap or click Done.

in the upper left corner of the page.

The Filter icon Recordings that match your ﬁlter selections display. Dates with recordings are highlighted in dark green.

becomes solid green to show that you are using ﬁltering.

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View Your Content

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Turn O the Filter

The Filter icon on the Library page is solid green when you are using ﬁltering. When ﬁltering is used, only the recordings in your library that match your ﬁlter criteria display. You can turn o ﬁltering.

¾ To turn o ﬁltering for your library:

1. Tap the Arlo icon

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

3. Tap or click the Filter icon

The Filter page displays.

4. Tap or click Reset at the bottom of the page.

Filtering is turned o. The Filter icon ﬁltering is not in use.

on your mobile device.

in the upper left corner of the page.

Share and Download Clips

¾ To share and download clips from the library:

1. Tap the Arlo icon

on your mobile device.

becomes an outline to show that

You can also enter arlo.netgear.com in the address bar of a browser.

The Devices page displays.

2. Tap or click Library.

The Library page displays.

3. Tap or click a video.

4. Tap or click Share

5. Tap or click the method that you want to use to share the shapshot or video.

The available methods depend on which apps you use on your smartphone or computer.

.

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Netgear orporated 16200352 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual