Netgear orporated 16200349 User Manual
Arlo Wire-Free
HD Security Camera System
User Manual
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
July 2016
202-11380-08
Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for
reference purposes only.
Compliance
For the current EU Declaration of Conformity, visit
http://support.netgear.com/app/answers/detail/a_id/11621/
For regulatory compliance information, visit
http://www
See the r
.netgear.com/about/regulatory/.
egulatory compliance document before connecting the power supply.
.
2
Contents
1. Set Up Your System 6
Install Your Base Station .......................................................................................................................................................6
Arlo Base Station LEDs ..............................................................................................................................................................7
Use the Arlo App to Set Up an Account ......................................................................................................8
Insert Batteries Into Your Cameras ................................................................................................................... 9
Sync Your Cameras .......................................................................................................................................................................10
Arlo Camera Firmware Updates ............................................................................................................................11
Place or Mount Your Cameras ..................................................................................................................................12
Position Your Cameras ............................................................................................................................................................13
Position Mode .........................................................................................................................................................................................15
Add a Camera From Another Arlo Account .......................................................................................16
Use Arlo With IFTTT ......................................................................................................................................................................16
2. View Your Content 17
View the Cameras Page ........................................................................................................................................................17
View Camera Feeds ......................................................................................................................................................................17
Record Clips From Live Video .....................................................................................................................................18
Take a Snapshot From Live Video .......................................................................................................................19
Control the Camera Feed Image ..........................................................................................................................19
Cloud Recording .................................................................................................................................................................................21
View Recordings and Snapshots ..........................................................................................................................21
3. Personalize Your System 25
Name Your Cameras ....................................................................................................................................................................25
Profile Settings .....................................................................................................................................................................................25
Grant Access to Friends ......................................................................................................................................................27
4. Modes, Rules, and Smart Alerts 30
Select a Mode .........................................................................................................................................................................................30
3
Change Motion Sensitivity ...............................................................................................................................................31
Manage Alerts ........................................................................................................................................................................................32
Set Up Geofencing .........................................................................................................................................................................33
Geofencing With Multipe Mobile Devices .............................................................................................34
Geofencing Accuracy ...............................................................................................................................................................35
Geofencing First-In Last-Out .....................................................................................................................................36
Schedule Your Camera Rules ......................................................................................................................................36
Add a Mode ..................................................................................................................................................................................................38
5. Settings 40
Turn the Arlo App Fingerprint ID Login On and O.............................................................40
Change the Time Zone ............................................................................................................................................................40
Video Settings ........................................................................................................................................................................................41
Change the WiFi Network ................................................................................................................................................43
View Device Information .....................................................................................................................................................43
Restart the Camera.....................................................................................................................................................................44
Remove a Camera From Your Account ......................................................................................................44
Turn the Arlo Camera On and O ........................................................................................................................45
6. Manage Your Subscription Plan 46
Subscription Plans .........................................................................................................................................................................46
Renew Your Service Plan ...................................................................................................................................................46
Select a Premier or Elite Subscription Plan .....................................................................................46
7. FAQs and Troubleshooting 48
Battery FAQs ............................................................................................................................................................................................48
Manage Bandwidth for Streaming ...................................................................................................................49
Can’t See Video Streams in a Browser ......................................................................................................49
Not Receiving Push Notifications .......................................................................................................................50
Verify That the Arlo Base Station Is Online ......................................................................................52
Base Station Is Oine .............................................................................................................................................................53
Reset the Arlo Base Station to Factory Settings 55
4
8. Battery Warnings and Safety 56
Counterfeit and Inferior-Quality Battery Warning.............................................................56
Rechargeable Battery Warning .............................................................................................................................56
Safe Battery Handling and Usage .....................................................................................................................57
5
1. Set Up Your System
Setting up your Arlo system involves these steps:
• Install your base station.
• Get an account and link the base station.
• Insert batteries into your cameras.
• Sync your cameras to the base station.
• Position your cameras.
Install Your Base Station
The base station connects to your home network and allows you to view your
camera streams from anywhere.
o install your base station:
¾ T
1. Connect the base station to your router using an Ethernet cable.
2. Connect the AC adapter to the base station.
3. Plug the AC adapter into an electrical outlet.
6
Set Up Your System
4. Press the On-O button on the back of the base station.
The Power LED and Internet LED light green in about two minutes.
Your base station is set up.
Arlo Base Station LEDs
See the following image for explanations for green, amber, and blinking LEDs:
Power Internet Camera
Green
The base station
is powered on.
Blinking green
A firmware update
is in progress. DO
NOT TURN OFF THE
BASE STATION OR
CAMERAS.
Amber
The base station
is booting.
O
The base station
is powered o.
7
Green
The base station
is connected to
the Internet.
Blinking green
The base station is
sending data over
the Internet.
Amber
The base station is
connected to the
router but did not
get an Internet
connection.
O
The base station is
not connected to
your router.
Green
Cameras are
connected to the
base station.
Blinking green
The base station
is attempting
to sync with a
camera.
Blinking amber
A camera is too
far from the base
station. Signal
strength is weak.
O
No cameras are
detected..
Set Up Your System
Use the Arlo App to Set Up an Account
After you set up your base station, get the Arlo app and set up an Arlo account. Your
Arlo account is linked to your Arlo system and allows you to view videos from any
Internet-connected computer or mobile device.
On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple
App Store or the Google Play Store to download the Arlo app for iOS and Android
devices.
o set up an Arlo account:
¾ T
1. Tap the Arlo icon
If you are using a computer, enter arlo.netgear.com in the address bar of a
br
owser.
If you are using a mobile device that supports Touch ID®, you are prompted to
enable Touch ID or skip.
2. To use Touch ID, tap Enable Touch ID.
If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turn
the Arlo App Fingerprint ID L
on your mobile device.
ogin On and O on page 40.
Click or tap New System Setup.
3.
4. Select Arlo (Wire-Free).
5. After the app discovers your device, select your base station’s serial number
from the drop-down menu.
6. Select your time zone from the drop-down menu.
7. Click or tap Continue.
8
Set Up Your System
8. Complete the required fields for account setup.
9. Click or tap Continue.
10. Select a subscription plan.
Note: For more information, see Subscription Plans on page 46.
our Arlo account is set up. The Basic subscription plan supports up to five synced
Y
cameras. You can upgrade to a paid subscription plan to support more cameras.
Insert Batteries Into Your Cameras
We recommend that you use the batteries supplied by NETGEAR, or high-quality
batteries from other established, well-known manufacturers such as Panasonic,
Energizer, or Duracell, with your Arlo Wire-Free cameras.
o insert batteries into your cameras:
¾ T
1. Slide and hold the latch on the bottom of the camera.
Slide the battery door back and lift it to open the battery compartment.
2.
3. Insert two batteries near the back of the camera. Pay careful attention to the
orientation of the batteries when you insert them.
9
Set Up Your System
4. Insert two batteries near the compartment hinge. Pay careful attention to the
orientation of the batteries when you insert them.
5. Close the battery door.
For more information, see Safe Battery Handling and Usage on page 57.
our cameras are ready to sync.
Y
Sync Your Cameras
¾ To sync your cameras:
1. Bring the camera within one to three feet (30 cm–100 cm) of the base station.
ress the Sync button on the side of the base station for about two seconds
2. P
and then release the button.
10
Set Up Your System
3. Wait for the sync status LED on the base station to light green.
4. Press the Sync button on top of the camera for about two seconds and then
release the button.
A blue LED on the camera blinks rapidly to confirm a successful sync.
After the camera syncs, the Power LED on the base station might start blinking.
This indicates that the camera’s firmware is updating. For information about
firmware updates, see Arlo Camera Firmware Updates on page 11.
Repeat for each camera.
5.
Arlo Camera Firmware Updates
A firmware update might start after you sync a camera to the base station. If a
firmware update is in progress, the LED on the camera flashes alternating blue and
amber. After this, the LED is o for one to two minutes while the camera installs
the firmware. This update happens automatically.
Important: Do not open the battery door while an Arlo camera is updating and
installing firmware.
After the camera firmware update completes, the camera syncs to the base
station again and the LED flashes blue rapidly.
11
Set Up Your System
Place or Mount Your Cameras
You can place your camera on a shelf or other flat surface, or you can mount it to
the wall.
Note: Use the Arlo app in Position mode to help aim the camera. See Position Mode on
page 15.
o mount your camera to the wall:
¾ T
1. Fasten the mounting screw into the wall, and hang the magnetic mount from
the scr
2. If you’re mounting the camera to drywall, be sure to use the plastic drywall
anchors that are provided.
ew.
Note: You can also use double-sided tape instead of screws.
12
Set Up Your System
Position Your Cameras
Arlo’s Position mode allows you to see what your camera sees. Using Position mode,
you can make sure that your Arlo camera is positioned to monitor the precise area
that you want. For more information, see Position Mode on page 15.
’s important to keep distance in mind when placing your Arlo cameras:
It
• Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters)
from the base station. In indoor installations, the range might be less if metal
objects or thick walls and ceilings are between a camera and the base station.
Note: Check the Camera LED on the base station. If it’s blinking amber, the base
ation detects a low data rate, a sign that a camera is too far from the base station.
st
• Minimum. Place your Arlo cameras at least 10 feet from the base station, and
allow at least 6 ½ feet (2 meters) between cameras. Follow these guidelines to
prevent WiFi signals between the devices from interfering with each other.
When positioning your Arlo camera, keep these tips in mind:
• Keep active locations in the camera’s field of view. Your Arlo camera
provides a 110-degree viewing angle. Position your camera so that the space
that you want to monitor is within the camera’s field of view.
13
Set Up Your System
• Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as
quickly as possible. This allows you to aim the camera while watching the video
feed on your Arlo smartphone app to make near real-time adjustments to the
camera’s position. Go to your camera’s Settings option to turn on Position mode.
After the camera is in place, you can turn o Position mode, or it automatically
turns o after five minutes. For more information, see Position Mode on page
15.
Elevate your camera. Mount your Arlo motion-detection camera at least 7
•
feet (2 meters) above the floor and aim it slightly downward for the best sensor
performance.
• Ensure that side-to-side trac crosses Arlo’s field of view. Arlo’s motion
sensor is much more sensitive to side-to-side movement across its field of view
than to movement directly toward or away from the camera. The best area for
motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the camera position.
For best results, position the camera so that the path of expected motion crosses
Arlo’s field of view and does not head directly into or away from the camera. For
example, if you want to detect motion near a couch, place the camera to the side
of the couch, rather than above it or opposite it.
You can use the Motion Detection Test feature to verify if motion can be detected
in a camera’s current placement. The camera’s LED flashes amber when motion is
detected. Go to your camera’s Settings option to turn on the Motion Detection Test
feature.
14
Set Up Your System
Position Mode
Position mode is available only when the camera is not streaming, recording motion,
or in Motion Detection mode.
o place your camera in Position mode:
¾ T
1. Tap the Arlo icon
If you are using a computer, enter arlo.netgear.com in the address bar of a
owser.
br
If you are using a mobile device that supports Touch ID, you are prompted to
enable Touch ID or skip.
2. Click or tap Settings.
The Settings page displays.
3. Under Camera Settings, select the camera to position.
on your mobile device.
4. Click or tap Position Mode.
The camera starts streaming video.
Note: In Position mode, the camera streams video as fast as possible, without buering,
so that you c
adjustments to the camera position. This means that you might see lower-quality video
while the camera is in Position mode.
an aim the camera while watching on a smartphone and make near real-time
15
Set Up Your System
Add a Camera From Another Arlo Account
¾ To add a camera from another Arlo account:
1. Tap the Arlo icon
If you are using a computer, enter arlo.netgear.com in the address bar of a
owser.
br
The Cameras page displays.
2. Log in to the old Arlo account.
3. Click or tap Settings.
The Settings page displays.
4. Click or tap My Devices.
A list of cameras displays.
5. Click or tap the camera.
The settings for the camera display.
6. Scroll down and click or tap Remove Device.
The camera is removed from your account.
on your mobile device.
7. Log out of the Arlo app.
8. Sync the camera to the base station.
Use Arlo With IFTTT
You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service
that connects smart home devices and applications.
To add Arlo to your IFTTT app, visit ifttt.com/arlo.
o learn more about Arlo and IFTTT, visit arlo.com/community.
T
16
2. View Your Content
Videos recorded by your camera are stored in a library. You can view your recordings
and snapshots, mark them as favorites, and search using the filter.
View the Cameras Page
When you launch the Arlo app, the Cameras page displays.
Camera name
Camera icons
Camera feed
New recordings
Optional continuous
video recording (CVR)
Select
cameras
Snapshot
and video
library
Detection
modes
View Camera Feeds
You can view your camera feeds at any time.
¾ To view camera feeds:
1. Tap the Arlo icon
If you are using a computer, enter arlo.netgear.com in the address bar of a
owser.
br
The Cameras page displays. The icons above each camera feed depend on the
rules in the currenty selected mode:
on your mobile device.
View oers
Settings
17
View Your Content
Motion. Motion detection is on for this camera.
WiFi Signal. The camera is connected with WiFi. This indicates the WiFi
signal strength.
2. To view and listen to a live feed, click or tap Live on the camera feed image.
A row of live feed icons displays below the live stream image for the camera.
3. To stop viewing and listening to the live feed, click or tap the Pause icon.
Live Feed Icons
The following table describes the icons on the menu that displays when you click
or tap Live on the image from the camera.
Icon Description
Pause.
Record video manually.
Snapshot.
Brightness.
Full screen.
Record Clips From Live Video
¾ To record clips from live video:
1. Tap the Arlo icon
If you are using a computer, enter arlo.netgear.com in the address bar of a
br
owser.
The Cameras page displays.
2. Click or tap Live in the camera feed image.
The camera feed icons display at the bottom of the camera feed image.
3. Click or tap Record Video
on your mobile device.
.
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, click or tap Record Video
18
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