Netgear orporated 09200109 User Manual

RangeMax Wireless-N Gigabit Router DSL Modem Setup Manual

NETGEAR, Inc.

350 E. Plumeria Drive San Jose, CA 95134 USA

February 2009 Beta 208-10345-01 v1.0

Trademarks

NETGEAR and the NETGEAR logo are trademarks of NETGEAR, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.

Statement of Conditions

In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice.

NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

Getting to Know Your Wireless Router.................................................................................1

Unpacking Your New Router ................. .......................................................... ... .... ... ... ... ..1

Hardware Features ............................................................................................................3

Router Front Panel ......................................................................................................3

Router Back Panel ......................................................................................................5

Dome ...........................................................................................................................6

Router Label ................................................................................................................6

Positioning Your Wireless Router ................................................................................7

Installing Your Wireless-N Modem Router .........................................................................7

Installing Your Router Using the

Smart Wizard...........................................................................................................................9

Using the Smart Wizard .....................................................................................................9

Accessing Your Router After Installation .........................................................................10

Installing Your Router Manually

(Advanced, Mac, and Linux Users) .....................................................................................11

Understanding ADSL Microfilters ....................................................................................12

ADSL Microfilter ........................................................................................................12

ADSL Microfilter with Built-In Splitter .........................................................................12

Connecting Your Wireless-N Modem Router ...................................................................13

Verifying Your Connection ...............................................................................................16

Setting Up Your Router for Internet Access .....................................................................17

Configuring Your Wireless Network....................................................................................21

Specifying Wireless Settings ........................................................................ ... ... .... ... ... ...21

Setting Your SSID and Wireless Security Manually .................................................. 22

Using Push 'N' Connect (WPS) to Configure Your Wireless Network .......................23

Testing Basic Wireless Connectivity ................................................................................26

iii

Troubleshooting....................................................................................................................29

Basic Functioning ............................................................................................................29

Power LED Not On ....................................................................................................30

Power LED is Red .....................................................................................................30

LAN or Internet Port LEDs Not On ............................ ... ... ..........................................30

Troubleshooting the Web Configuration Interface ...........................................................31

Troubleshooting the ISP Connection ...............................................................................32

ADSL link ..................................................................................................................32

Obtaining an Internet IP Address ..............................................................................33

Troubleshooting PPPoE or PPPoA ...........................................................................34

Troubleshooting Internet Browsing ...........................................................................34

Troubleshooting a TCP/IP Network Using the Ping Utility ...............................................35

Testing the LAN Path to Your Router ........................................................................35

Testing the Path from Your Computer to a Remote Device ......................................36

Restoring the Default Configuration and Password ............ ... .... ... ... ... .... ... ... ... ... .... ... ... ...36

Using the Wireless On/Off and WPS Buttons to Reset the Router ...........................37

Technical Specifications......................................................................................................39

General Specifications ................. .... .......................................................... ... ... ... .... ... ... ...39

Default Configuration .......................................................................................................40

Related Documents...............................................................................................................43

Getting to Know Your Wireless Router

Congratulations on your purchase of a NETGEAR® high-speed wireless router, the DGN3500 RangeMax Wireless-N Gigabit Router DSL Modem .

Before you begin installing your router, check the package contents (see “Unpacking Your New

Router” on page 1). Become familiar with the front and back panels of your router—especially the

LEDs—and the important information on the router label (see “Hardware Features” on page 3). Then, read the section on “Positioning Your Wireless Router” on page 7 to ensure that you have selected the best location to install your router.

This chapter describes how to set up the wireless-N modem router on your Local Area Network (LAN) and connect to the Internet. It describes how to set up your wireless-N modem router for Internet access and configure basic wireless connectivity.

Unpacking Your New Router

Your router should contain the following items:

• Wireless-N Modem Router

• A snap-on stand for your modem router

• AC power adapter (varies by region)

• A yellow Category 5 (Cat 5) Ethernet cable

• Telephone cable with RJ -11 connector

• Microfilters (quantity and type vary by region)

• Resource CD, including: – The Smart Wizard™ Installation Assistant (Autorun.exe)

– A PDF version of this manual – A link to the online Setup Manual

• Warranty and Support Information cards

If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair.

Getting to Know Your Wireless Router 1

To prepare your router for installation:

Position the router with the NETGEAR logo at the top.

The wireless-N modem router has internal wireless antennas. For optimal wireless network performance, use the stand (included in the package) to position your wireless-N modem router upright with the NETGEAR logo at the top. This position also ensures proper heat dissipation and stability.

Orient your wireless-N modem router so that the NETGEAR logo is toward the top.

2. Insert the tabs of the stand into the slots on the bottom of your router as shown in Figure 1.

NOTE TO REVIEWERS: The icons and product name on this drawing will be updated before Beta.

Figure 1

3. Place your router in a suitable area for installation (near an AC power outlet and accessible to

the Ethernet cables for your wired computers).

2 Getting to Know Your Wireless Router

Hardware Features

6 7

Before you install and connect your router, take a moment to become familiar with the front and back panels of the router—especially the LEDs on the front panel.

Router Front Panel

The wireless-N modem router front panel shown below contains status LEDs.

Figure 2

You can use the LEDs to verify various conditions.Table 1 describes each LED.

Table 1. LED Descriptions

Label LED Activity Description

1. Power Solid green Power is supplied to the router. Solid red POST (Power-On Self-Test) failure or device malfunction. Off Power is not supplied to the router. Blinking green Firmware upgrade in progress. Factory reset Lights red momentarily when the Wireless On/Off and WPS Dome

button are pressed simultaneously for 6 seconds, then blinks red three times when the wireless and WPS buttons are released, and then turns green as the gateway resets to the factory defaults.

2. LAN Ports Solid green The Local port has detected a link with a 1000 Mbps device. Blinking green Data is being transmitted or received at 1000 Mbps. Solid Amber The Local port has detected a link with a 10/100 Mbps device. Blinking Amber Data is being transmitted or received at 10100 Mbps. Off No link is detected on this port.

Getting to Know Your Wireless Router 3

Table 1. LED Descriptions (continued)

Label LED Activity Description

3. Wireless

(2.4 GHz)

4. WPS Solid Green

5. USB Solid Green

6. DSL Solid Green

7. Internet

(WAN)

Solid Green Blinking amber/

Blinking green Solid Amber Off

Fast Blinking Green Blinking Green Solid Amber Fast Blinking Amber Blinking Amber Off

Fast Blinking Green Slow Blinking Green Off

Blinking Green Off

Solid Green

Blinking Green Solid Red Off

Indicates that the Wireless port is initialized. Data is being transmitted or received.

The Wireless client is linked to the port. No link is detected or the WiFi PUSH button is in the OFF position.

WPS wireless security is being enabled. Indicates a WPS error or the router is in the AP Setup locked state. There is WPS activity occurring; indicates normal activity.

PETER: Please provide description.

Same as for Fast Blinking Green. Same as for Blinking Green. WPS is not being set or enabled.

The USB device connected to the USB port is ready to be used. The connected USB device is in use.

The connected USB device has been detected by the router.

• No USB device, or compatible USB device, is connected.

• “Safely Remove Hardware” button has been selected in the application to shut down the attached USB device.

• An error has occurred with the USB device.

The ADSL port is synchronized with an ISP’s network-access device. The ADSL port is synchronizing with the DSLAM. The unit is off or there is no IP connection.

There is an Internet session. If the session is dropped due to an idle timeout, and an ADSL connection is still present, the light will remain green. If the session is dropped for any other reason, the light will turn off.

Data is being transmitted over the ADSL port. An attempt to reconnect was made, and the PHCP or PPPoE failed. No Internet connection detected.

4 Getting to Know Your Wireless Router

Router Back Panel

673

The back panel of the wireless-N modem router contains port connections.

Figure 3

Viewed from left to right, the rear panel contains the following elements:

1. RJ-11 ADSL port—Connects the wireless-N modem router to an ADSL line.

2. USB host port—Connects the wireless-N modem router to a USB device.

3. Local Ethernet RJ-45 LAN ports—Connect the wireless-N modem router to the local

computers.

4. WiFi On/Off button—By default, the wireless-N modem router is set up to work as a

wireless access point. Pressing this button turns the wireless access point feature off and on. You can also do this through the Wireless Settings screen. For more information, see the on-line Reference Manual. A link to the Reference Manual is on the Resource CD.

5. Factory Reset—Resets the wireless-N modem router to factory defaults.

6. Power On/Off button—Powers on the wireless-N modem router.

7. AC power adapter input—Power outlet for the wireless-N modem router. The ports on the router are color-coded to distinguish your Internet port from the other four ports

that connect to the wired computer(s) on your LAN.

Getting to Know Your Wireless Router 5

Dome

WPS Dome

The round, silver-colored dome on top of your wireless-N modem router activates the Wi-Fi Protected Setup (WPS) feature and connects WPS clients. See “Using Push 'N' Connect (WPS) to

Configure Your Wireless Network” on page 23..

Figure 4

Router Label

The label on the bottom of the wireless-N modem router shows the router’s MAC address, serial number, security PIN, and factory default login information.

Figure 5

6 Getting to Know Your Wireless Router

Positioning Your Wireless Router

The wireless-N modem router lets you access your network from virtually anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router . For example, the thickness and number of walls the wireless signal must pass through may limit the range. For best results, place your router:

• Near the center of the area where your computers and other devices will operate, preferably within line of sight to your wireless devices.

• Accessible to an AC power outlet and near Ethernet cables for wired computers.

• In an elevated location such as a high shelf, keeping the number of walls and ceilings between the wireless-N modem router and your other devices to a minimum.

• Away from electrical devices which are potential sources of interference, such as ceiling fans, home security systems, microwaves, or the base for a cordless phone.

• Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and concrete can also affect your wireless signal.

Failure to follow these guidelines can result in significant performance degradation or an inability to wirelessly connect to the Internet.

Installing Your Wireless-N Modem Router

To help you set up your router and get on the Internet quickly, the Resource CD contains a Smart Wizard™. The Smart Wizard walks you through the steps required to connect your router, microfilters, and PC(s); configure your wireless settings; and enable wireless security for your network. When you have finished, you will be Internet ready!

If you have a Macintosh or Linux system, you need to use the manual installation method (see “Installing Your Router Manually (Advanced, Mac, and Linux Users)”

on page 11).

You can set up your wireless-N modem router using one of two methods:

• Smart Wizard Setup: The Smart Wizard setup is available on your Resource CD. See

“Installing Your Router Using the Smart Wizard” on page 9 to use the Smart Wizard.

Getting to Know Your Wireless Router 7

– This is the easiest option. The wizard guides you through the setup process. It automates

many of the steps and verifies that the steps have been successfully completed.

– Smart Wizard requires a PC running Microsoft Windows..

Before running the Smart Wizard on a corporate PC to set up your home router, check with your company’s network support staff. Corporate network settings or Virtual Private Network (VPN) client software may conflict with the default settings of a home router. If you are unsure about whether there might be a conflict, use a different computer.

• Manual Setup: If you cannot or prefer not to use the Smart Wizard, see “Installing Your

Router Manually (Advanced, Mac, and Linux Users)” on page 11. For example, if you are

connecting to a Mac, are using a Linux operating system, or are technically knowledgeable, select this option.

If you choose to use the manual setup option, for best results, install and set up your router in this order:

1. Install and connect your wireless router to your network (see “Connecting Your Wireless-

N Modem Router” on page 13).

2. Set up your wireless router for Internet access (see “Setting Up Your Router for Internet

Access” on page 17).

3. Configure your wireless network and select wireless security settings to protect your

wireless network (see “Configuring Your Wireless Network” on page 21).

8 Getting to Know Your Wireless Router

Installing Your Router Using the

Smart Wizard

To use the Smart Wizard, you must be using a PC with Windows Vista, or Windows 2000, or Windows XP with Service Pack 2. The Smart Wizard setup procedure should take about 15 minutes to complete. Before using the Smart Wizard to set up your wireless-N modem router, ensure that:

• You have an ADSL Internet service connection through an Internet Service Provider (ISP).

• You have the configuration information provided by your ISP.

Using the Smart Wizard

The NETGEAR Smart Wizard takes you through the procedure to connect your router, ADSL microfilters, and PC(s). It then helps you to configure your wireless settings and enable wireless security for your network. The Smart Wizard guides you through the setup process by automating many of the steps. At each step in the setup process, the Smart Wizard checks to ensure that the steps you perform are successfully completed.

To install your router using the Smart Wizard:

Locate the ADSL settings information provided by your Internet Service Provider.

2. Insert the Resource CD into your W indows PC. The CD will automatically start and detect the

language you are using on your PC. Select a different language option, if you prefer.

If the CD does not automatically start, browse the CD and double-click on .

3. When the Welcome screen appears, click Setup to start the Smart Wizard. Follow the

instructions and prompts to complete the installation. The Smart Wizard guides you through installing your router, connecting your router to the

Internet, configuring your wireless network settings, and selecting the optimum security protection for your network. If you choose not to select a security option during installation,

you can always access the router’s user interface later to select a security option (see

“Accessing Your Router After Installation” on page 10).

To ensure optimum performance of your high-speed wireless router, the wireless adapter card for each computer in your network should support the same technology as your router (see the online Reference Manual for more information).

You are now connected to the Internet!

To set up additional wireless computers in your network for router access and to connect to the Internet, see “Configuring Your Wireless Network” on page 21.

Accessing Your Router After Installation

The Smart Wizard only appears when you first install the router or when the router is in its factory default state (for example, if you have reset the router to its factory default settings). If you want to change the settings after installing and configuring your router, you can click the desktop shortcut—a preconfigured shortcut placed on your desktop at installation—to open the router management interface. router. After logging in, you can:

• Set up other wireless computers on your network, see “Configuring Your Wireless Network”

on page 21.

Optionally, you can also open a browser window and log in to the

• Change settings and configure wireless security, see “Specifying Wireless Settings” on

page 21.

For advanced features that are not covered in this manual, see the Reference Manual on your Resource CD. A link to the on-line Reference Manual also is available from the router interface.

1. The shortcut icon is installed on your desktop only when using the Smart Wizard installation method.

10 Installing Your Router Using the Smart Wizard

Installing Your Router Manually

(Advanced, Mac, and Linux Users)

Before installing and connecting your router manually, review the list below and make sure that you have all of the necessary information.

• Internet ADSL service connection through an Internet Service Provider (ISP).

• The configuration information your ISP gave you. Depending on how your Internet account was set up, you may need the following information to set up your wireless-N modem router and access the Internet:

– Host and Domain Name – Internet Login Name and Password (frequently an email address and password) – Domain Name Server (DNS) Addresses – Fixed or Static IP Address Your ISP should have provided you with all the information needed to connect to the Internet.

If you cannot locate this information, ask your ISP.

• ADSL Microfilters (see “Understanding ADSL Microfilters” on page -12).

• Your computers set to DHCP enabled.

If you have not already done so:

• Check the package contents of your router to ensure that it is complete (see “Unpacking Your

New Router” on page 1”).

• Select an optimum location for your wireless-N modem router after reviewing the guidelines presented in “Positioning Your Wireless Router” on page 7.”

Installing Your Router Manually (Advanced, Mac, and Linux Users) 11

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